Follett C110R5A-W, C110T5A-W Service Manual

110 Series

Ice and Water Dispensers

Operation, Service and Parts Manual

Service Number 5024400 and Above

207934R00

801 Church Lane • PO Box D, Easton, PA 18044
Toll free [phone] • (888) 2-FOLLETT
[phone] • Fax [phone] • www.follettice.com

Manual load

Automatic load

with remote icemaker

Automatic load

with top-mounted icemaker

Automatic load

with icemaker in base

Cool Ideas For Ice Management

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Welcome to Follett

Follett ice dispensers enjoy a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this dispenser delivers that same degree of service, we ask that you take a
moment to review this manual before operating the dispenser.

This manual is designed to explain the operation of your dispenser. If you have any questions or need technical help at
any time, please call our technical service group toll free, [phone] or (888) 2-FOLLETT, or [phone].

Operation

Before you begin

Check your paperwork to determine which model you have. See the explanation of 110 series model numbers below.

Important cautions

• The dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all
times. If access to this area is required, power to unit must be disconnected first.

• Follett manual load dispensers can accommodate most cube/cubelet ices up to 1" square,

compressed nugget and nugget ices. Crushed, flake, bagged or congealed ice cannot be used.
Use of these ices can jam dispenser and void warranty. Separate any waffle-like sections of cubes
before adding to dispenser. For ice type compatibility questions, contact Follett toll free at
[phone] or (888) 2-FOLLETT, or [phone].

• Follett recommends a Follett QC4-FL4S water filter system (order #AFSYSTMFL4S) be installed in the
icemaker inlet water line.

• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

• Countertop dispensers on legs can be inadvertently moved. Care should be taken when operating and cleaning to
avoid accidents.

C110R5A

Condenser type – A = air-cooled, W = water-cooled

Icemaker location – R = remote icemaker; T = top-mounted icemaker .
Note: No letter is used to indicate icemaker located in base of freestanding units.

Approx. capacity in lbs – 110 series = 110 lbs (50kg) manual load, 90 lbs
(41kg) auto load

Dispenser configuration – C = countertop, F = freestanding

Icemaker capacity – 5 = 400 lbs (181kg) day; 10 = 800 lbs (363kg)/day

Electrical specifications

Standard electrical – 115V, 60 Hz, 1 phase

110 series manual load – C110 – 2.0 amps, max. fuse size 15 amps
110 series automatic load – requires separate circuit and disconnect for icemaker and dispenser
(exc. F1105A/W)

C110R5A/W, C110T5A/W – Icemaker 11.0 amps, max. fuse size 20 amps

Dispenser 2.0 amps, max. fuse size 15 amps

F1105A/W – 13.0 amps, max. fuse size 20 amps

Alternate electrical configurations (for non-domestic use) – 230V, 50 Hz, 1 phase

110 series manual load – Max. fuse size 15 amps

C110 –.8 amps C110B – 1.2 amps

110 series automatic load – requires separate circuit and disconnect for icemaker and dispenser (exc. F1105A/W)

C110R5A/W, C110T5A/W – Icemaker 6.0 amps, dispenser .8 amps, max. fuse size 15 amps
F1105A/W – 6.8 amps

Model C110 is equipped with cord and plug. All other models to be hard wired. Equipment ground required. Electric
disconnect required within 10 ft (3m) of dispenser.

Plumbing specifications

Countertop 110 series

Dispenser 3/4" FPT dispenser drain
Icemaker 1/2" MPT icemaker drain

3/8" FPT water inlet
3/8" FPT condenser inlet (water-cooled condenser only)
1/2" FPT condenser drain (water-cooled condenser only)

Freestanding 110 series (Models F1105A/W)

Dispenser 3/4" FPT dispenser drain
Icemaker 3/8" FPT water inlet

3/8" FPT icemaker drain
3/8" FPT condenser inlet (water-cooled condenser only)
1/2" FPT condenser drain (water-cooled condenser only)

Note: Water disconnect within 10 feet (3m) of dispenser suggested for automatic load units.

Drain should be hard piped, insulated and maintain min. 1/4" per foot (6mm per 304mm) slope.

How dispenser works

Follett's 110 series ice dispensers are available as either manual load models (using ice from another source) or
automatic load models fed from one or two Follett 400 lbs (181kg)/day icemakers. Depending on the model, the icemaker
may be located in the base of the dispenser, mounted on top or remoted to a location up to 20 feet (6m) from the
dispenser. In all models, ice is stored in the upper section of the dispenser. On lever and pushbutton dispensers, when
the dispenser lever or button is pushed, the ice dispense solenoid is energized. This opens the gate and activates the
dispense motor. This causes the wheel assembly in the storage area to turn, moving ice to the dispense chute where it
drops by gravity into the container.

In automatic load models, ice is made in the icemaker section which may be located in the base, top-mounted or remoted
from up to 20 ft away. As water freezes to the inside walls of the evaporator, a rotating stainless steel auger removes ice
and carries it to the top of the evaporator assembly where it is compressed and extruded through an outlet port. The ice is
then pushed through the tube to the storage compartment in the top of the dispenser. When the storage area is full, a bin
thermostat opens and shuts off the icemaker.

Automatic load units are equipped with a level fill circuit that maximizes fill in the storage area by rotating the wheel at
intervals until the bin is completely filled. When the bin is filled, a bin stat shuts off the icemaker to avoid overfilling of the
bin. The

icemaker will restart after 20 minutes if the bin stat is calling for ice.

2

How SensorSAFE™ accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by
eliminating physical contact between the cup or container and the dispenser. Sensors in the panel use reflected infra-red
light to detect the presence of the container and send a signal to a control board which then activates the appropriate
components for ice or water dispensing. The SensorSAFE package includes a cleaning switch under the left side of the
front cover which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned
back on after cleaning, the dispenser automatically resets to normal operation after two minutes. SensorSAFE also
includes a time limit safety feature which automatically stops ice dispensing after one minute of continuous dispensing.
Dispensing can be resumed by moving the container away from the dispenser and returning it to the activation zone.

How chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill the incoming water supplied to the
water station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is
dispensed, or the wheelmotor is energized during the level fill cycle, ice is automatically fed into the water chiller
assembly to chill the water coil inside the assembly.

To start-up and operate dispenser

1. Follow cleaning instructions provided in installation manual(s) packed with equipment before operating dispenser.

2. Follow appropriate start-up instructions provided in installation manual(s) for manual loading restrictions and/or
automatic load start-up requirements.

Cleaning

This equipment must be cleaned periodically to insure the quality of ice and/or beverage you are providing. Follett
recommends the periodic cleaning schedule listed below. Use only the recommended cleaning solutions. Do not use
solvents or abrasive cleaners. Avoid the use of metal scrapers or sharp objects.

• Always disconnect power before cleaning dispenser(s).

• Do NOT run plastic parts (dispense chute cover, dispense wheel) through a dishwasher.

Solution A: Prepare a cleaning solution (200 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or

equivalent chlorinated detergent. Cleaning solution temperature must be at 75˚ – 125˚ F (24˚ - 52˚C).

Solution B: Prepare a sanitizing solution (50 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or

equivalent chlorinated detergent. Sanitizing solution temperature must be at 75˚ – 125˚ F (24˚ - 52˚C).

Recommended daily cleaning of drain pan (dispensers with beverage valves only)

1. Remove all debris from drain pan.

2. Slowly pour 1 gallon (4L) hot water into drain pan to keep drain lines clear.

Recommended weekly cleaning (all units)

1. Wash drain pan and grill with Solution A above. Rinse thoroughly.

2. On units with beverage valves, remove nozzles and diffusers from valves, soak for at least 10 minutes in cleaning
Solution A, rinse, sanitize with Solution B and reinstall.

3. Slowly pour solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into drain pan
to help prevent algae growth in drain lines.

3

Follett manual load dispensers can accommodate most cube/cubelet ices up to 1"
(26mm) square, as well as nugget and compressed nugget ices. Crushed, flake, bagged
or congealed ice cannot be used. Use of these ices can jam dispenser and void
warranty. Separate any “waffle-like” sections of cubes before adding to dispenser.

!

SensorSAFE™dispensers – Deactivate dispenser by depressing and releasing clean switch located on left side of

unit under top front cover. Clean lens using soft cloth and mild, non-abrasive

cleaner. Reactivate dispenser by

depressing and releasing clean switch a second time.

Recommended quarterly cleaning of dispenser hopper

1. Remove top front cover.

2. Turn power switch to “OFF” position.

3. Remove ice from storage area and wash drain pan grill with Solution A above. Rinse thoroughly.

4. Remove center thumbnut on dispense wheel in bottom of storage area, tilt rear of wheel up and lift to remove.

5. Wipe lid, dispense wheel, inside of storage area and ice chute (units with ice-waterbath beverage cooling only) with
damp sponge wrung out in Solution A.

6. Rinse above components thoroughly with clear water, and sanitize with Solution B; do not rinse.

7. On units with beverage valves, remove nozzles and diffusers from valves, soak for at least 10 minutes in cleaning
Solution A, rinse, sanitize with Solution B and reinstall.

8. Slowly pour solution of one cup (8oz/237ml) household bleach mixed with one gallon (3.8L) hot water into drain pan
to help prevent algae growth in drain lines.

9. Reinstall dispense wheel and secure.

10. If unit is equipped with chilled water accessory, also see below.

If dispenser is equipped with chilled water accessory

1. Remove two (2) screws securing splash panel and lay splash panel on dispenser drain pan.

2. Disconnect 3/4" drain line from bottom of chilled water canister.

3. Loosen (do not remove) screw securing right bracket of chilled water canister to bottom of dispenser hopper.

4. Rotate canister forward to release right bracket, then slide canister to right to disengage left bracket.

5. Remove chilled water coil from canister and clean with cloth wrung out in Solution A.

6. Wipe inside of chilled water canister with cloth wrung out in Solution A.

7. Rinse all above items with damp cloth wrung out in clear water.

8. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

9. Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside chilled
water canister to hold coil securely against canister wall).

10. Reinstall chilled water assembly on dispenser and tighten screw securing right bracket.

11. Reconnect 3/4" drain line to chilled water canister.

12. Reinstall splash panel and top front cover.

13. Put unit back in service (see below).

Putting unit back in service after cleaning

1. For manual load units, fill unit with an approved ice (see caution statement page 1).

2. For automatic load units, turn bin signal switch(es) and dispenser power switch(es) to “ON” position and allow storage
area to fill.

3. Push lever to test that unit is functioning properly.

Cleaning soda lines

(models with valves only)

For frequency and instructions on cleaning bag-in-box or 5 gallon (19L) tank soda systems and lines, consult your syrup
supplier.

Brixing soda valves

(models with valves only)

In order to maintain a quality drink, the soda valves must be adjusted (“brixed”) on a routine basis. This is done by
adjusting the flow of carbonated water (called “soda”) and syrup to an established ratio. A special “brixing cup” is required
to determine what adjustments should be made. Different types of valves and flavors require different techniques and
ratios. Consult with your syrup supplier for specific instructions for the valves and flavors your facility is using.

4

Quarterly cleaning of icemaker system

Units with icemakers require icemaker cleaning at least every 3 months, and more often if local water conditions
dictate. Failure to clean icemaker will result in decreased performance and potential damage to icemaker. Refer to
Icemaker Operation and Service Manual for specific cleaning instructions.

Service

Before calling for service

1. Check to make sure that there is ice in dispenser storage area.

2. Check to make sure that congealed cubes are not causing a jam.

3. Check that power cord is plugged in (manual load models only).

Troubleshooting

Symptom

1. Does not dispense ice

2. Does not dispense
water

3. Water runs
continuously

4. Does not dispense
beverage

5. Dispense wheel rotates
continuously

6. Icemaker runs
continuously

Possible cause

a. Power switch “off” or faulty.

b. Faulty dispense switch.
c. Wheel motor malfunction.

d. Non-compatible ice used in

dispenser.

e. Faulty dispense solenoid.

a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.

a. Dispense switch contacts burned

shut.

b. Debris preventing valve from closing.

a. Key switch (accessory) in “off”

position or faulty.

b. Transformer not supplying 24V to

valves.

a. Dispense switch contacts burned

shut.

b. Faulty timer supplying power to pin

#1 at all times.

c. Welded contacts on level fill relay.

a. Faulty or incorrectly positioned bin

stat.

b. Incorrect field wiring.

Solution

a. Check switch. Turn on or replace if

faulty.
b. Replace switch.
c. Check motor and capacitor and

replace as required.
d. Load compatible ice. (Call Follett for

guidance.)
e. Check solenoid and replace if faulty.

a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.

a. Check switch and replace if faulty.

b. Remove and clean valve.

a. Turn key switch on or replace.

b. Check for correct voltage to primary

side. If correct, replace transformer.

a. Replace dispense switch.

b. Replace timer.

c. Replace relay.

a. Check for proper positioning. If stat

does not open when ice is placed on

capillary tube, replace stat.
b. Check that icemaker receives its bin

signal from dispenser.

5

Disconnect power to unit before putting hands or arms in storage area or before
attempting any repair or service to equipment.

!

4. Check that circuit breaker is on.

5. Check that all drains are clear.