Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability, and outstanding
after-the-sale support. To ensure that this product delivers that same degree of service, we ask that you take a
moment to review this manual before beginning the installation. Should you have any questions or require technical
help at any point, please call our technical service group at (877) 612-5086 or +1 (610) 252-7301.
Before You Begin –––––––––––––––––––––––––––––––––––––––––––––––––––
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage
is found, immediately notify the shipper and contact Follett Corporation so that we can help in the ling of a claim,
if necessary. If needed, the serial number of your dispenser can be found by removing the drip tray ❶ and locating
the serial number label ❷. A QR Code is located on the right hand side of the drip tray ❸. This code allows you to
access manuals, technical bulletins, and on-line training related to the 7 Series dispensers.
Scan to access technical
documentation or visit
www.follettice.com/7seriesdocs
00981100R00
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1
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Check your paperwork to verify that you received the correct dispenser. Follett conguration numbers are designed
to provide information about the type of dispenser you are receiving. The following is an explanation of the different
model numbers.
7UC100A
Dispenser Storage
Capacity
7 lbUC Undercounter
UD Undercounter - ADA
CongurationIce machine CapacityCondenser
100 lb per dayA Air-cooled
Important Safety Information –––––––––––––––––––––––––––––––––––––––––
Please read and adhere to the following safety information while installing, using, or servicing your Follett 7 Series
Ice Dispenser.
1. Always disconnect power before servicing the dispenser.
2. Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
3. Ice is food. Follow the recommended cleaning and sanitizing instructions to maintain cleanliness of
delivered ice.
4 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
No service or maintenance should be performed until the technician has thoroughly read this service
manual. Except for routine cleaning and sanitizing, only qualied technicians should attempt to service
or maintain this equipment.
1. Measure to verify that the dispenser will t in the desired location.
A clearance of at least 3" (77 mm) is required behind the dispenser
for the electrical and optional drain connection.
2. Ensure that the nished oor inside the cabinet is ush (level) with
the oor outside the cabinet (Fig. 1). If the cabinet oor is lower
than the nished oor, the cabinet oor must be built up (using
appropriate materials) until it is ush with the nished oor. A ush
oor is required for proper operation and maintenance/service of the
dispenser.
3. Rough-in the electrical service, water line, and optional Drip Tray
Drain Kit*.
Note: The dispenser must be installed such that it can be moved
forward at least 4" (10.16 cm) to allow access to the Bin Lid
Cleaning Spout (Fig. 9.6) for dispenser cleaning and sanitizing.
Take this requirement into consideration during rough-in.
§ Electrical: 115V, single phase, 15A receptacle required. The dispenser
has an integral 8 ft. (2.4 m) cord and plug.
§ Water: supply line (with shut-off valve) connects to the dispenser's 1/4"
MPT inlet.
* The optional Drip Tray Drain Kit (item# 00956375) requires a oor drain
within 15 ft. (4.5 m) of the dispenser. For detailed installation instructions,
please refer to the instructions shipped with the Drip Tray Drain Kit.
Fig. 1
cabinet space
floor
4. Install the angle bracket inside the cabinet,18.15" (461mm) from
the toe kick (Fig. 2.1). The bracket prevents the dispenser from
being located/pushed beyond the recommended cabinet space
depth. Do not attach the bracket to the dispenser.
Fig. 2
1
18.15” (461 mm)
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 7
6. If installing the optional internal water lter*, please complete the
steps shown in Cleaning and Sanitizing on page 11 before
proceeding. If not, proceed to step 10.
* If your dispenser has the internal water lter option, the water lter must be
installed for the dispenser to operate. Because internal components will need to
be accessed for both procedures, Follett recommends installing the water lter
just prior to initial sanitizing.
7. Lift and remove the top panel, set aside (Fig. 4.1).
8. Remove two screws (Fig. 4.2) and remove left side panel.
9. Install lter as shown. Turn lter clockwise until it is fully seated
(Fig.4.3).
10. Connect power supply.
11. Sanitize the dispenser prior to use (see Cleaning and Sanitizing
on page 11).
Fig. 3
3' (91.4 cm)
Plug
Fig. 4
2
Val ve
1/4" MPT
1
8 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Cleaning Mode (Dispensing Disabled) - Use when cleaning surface
Entering Cleaning Mode disables the User Interface and allows you to clean
the outside of the dispenser without accidentally dispensing water or ice.
1. To enter Cleaning Mode, press and immediately release the
maintenance/clean switch (Fig. 5.1) so that only "FRESH
FILTERED ICE AND WATER" displays in the user interface
(Fig.5.2).
2. To exit Cleaning Mode, press and immediately release the
maintenance/clean switch so that the ice and water icons also
display in the user interface.
Fig. 5
2
1
Maintenance Mode (All Operation Disabled) - Use when cleaning ice
machine
Entering Maintenance Mode disables all operations and allows you to safely
clean and/or sanitize the ice machine and dispenser.
1. To enter Maintenance Mode, press and hold the maintenance/clean
switch (Fig. 5.3) until displays in the user interface (Fig.5.4).
2. To exit Maintenance Mode, press and hold the maintenance/clean
switch until no longer displays in the user interface.
Note: Entering and exiting Maintenance Mode will reset the six-month
4. Remove the two screws (Fig. 6.3) on the front panel (behind the
drip tray).
5. Remove and set aside the front panel (Fig. 6.4) - do not
disengage the plug on the back of the User Interface or the
tubing at the water dispenser chute (if so equipped).
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1
3
4
Undercounter Dispenser and Ice machine 7UC100A/7UD100A 9
If you purchased your dispenser with a Follett lter, the lter display indicator
activation has been preset at the factory.
If you are using an “after market lter,” an adjustment may be made to
activate the “Fresh Filtered Ice & Water” display.
Activating “Fresh Filtered Ice & Water”
1. Remove the front panel as explained in Accessing Internal
Components on page 9 then refer to Fig. 7.
2. Remove top panel (Fig. 7.1).
3. Remove (1) screw and top of control board enclosure (Fig. 7.2).
4. Locate the DIP switches on the dispenser's control board (Fig. 8).
Use a ne-pointed object to move the “Filter” DIP switch (DIP switch
#3) to the ON position.
Deactivating the Six-Month Maintenance/Filter Change Reminder
1. Use a ne-pointed object to move the “PM” DIP switch (DIP switch
#8) to the ON position.
Fig. 7
1
2
Not used (OFF position)
Ice only
No internal filter
Not used (OFF position)
Not used (OFF position)
15 minute delay
Not used (OFF position)
Six-month PM enabled
OFF ON
Fig. 8
1 2 3 4 5 6 7 8
Ice & water
Internal filter supplied or to display "Fresh Filtered"
30 minute delay
Six-month PM disabled
10 Undercounter Dispenser and Ice machine 7UC100A/7UD100A
Cleaning and Sanitizing –––––––––––––––––––––––––––––––––––––––––––––
Cleaning and sanitizing should be performed at least every 6 months (more often if
Fig. 9
local water conditions dictate). For initial startup, only sanitizing is required.
IMPORTANT! Prior to cleaning and sanitizing, the dispenser must be moved
forward at least 4" (10.16 cm). Do not remove the Bin Lid, cleaning and sanitizing
1
solution is added through the Bin Lid Access Spout (Fig. 9.6).
3
WARNING!
§ Place the dispenser in Maintenance Mode prior to servicing or
cleaning the ice machine. See Maintenance/Cleaning Mode on page
2
9.
§ For protection, rubber gloves and safety goggles (and/or face shield)
should be worn when handling cleaner/sanitizer.
§ Do not use bleach, it will damage the dispenser.
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Required Supplies
§ 21 oz. (0.621 L) or 3 packets Urnex brand cleaner/sanitizer
§ Nu-Calgon IMS-II sanitizing concentrate
§ Funnel and Bucket
Cleaning and Sanitizing: Ice machine and Dispenser
1. Dispense all the ice out of the unit.
2. Press and hold maintenance/clean switch until displays in the user