Fluke Corporation (Fluke) warrants its products to be free from
defects in material and workmanship under normal use and
service for one (1) year, beginning on the date of shipment. This
warranty extends only to the original buyer or end-user custom er
of a Fluke authorized reseller, and does not apply to fuses, bat-
teries or to any product which, in Fluke’s opinion, has been misused, altered, neglected or damaged by accident or abnormal
conditions of operation or handling. Fluke warrants that software
will operate on appropriate Fluke instruments substantially in
accordance with its functional specific ati ons f o r 90 days and that
it has been properly recorded on non-defective media. Fluke
does not warrant that software will be error free or operate without interruption.
Fluke authorized resellers shall extend this warranty on new and
unused products to end-user customers only but have no
authority to extend a greater or different warranty on behalf of
Fluke.
Fluke’s warranty obligation is limited, at Fluke’s option, to refund
of the purchase price, or free of charge repair or replacement of
a defective product which is returned to an authorized Fluke
Service Center within the warranty period.
To obtain warranty service, call Fluke for instructions at the
number listed in the Appendix. Following warranty repair, the
product will be returned to Buyer, transportation prepaid (FOB
Destination). If Fluke determines that the failure was caused by
misuse, alteration, accident or abnormal condi ti on of operation or
handling, Fluke will provide an estimate of repair costs and obtain authorization before commencing the work. Following repair, the product will be returned to the Buyer transportation
prepaid and the Buyer will be billed for the repair and return
transportation charges (FOB Shipping Point).
Warranty service is available outside the United States only if
product was purchased through a Fluke Authorized Sales Outlet
in the country of use or the applicable Fluke international price
was paid. Product transported from the United States for which
the applicable Fluke international price was not paid must be
returned to the U.S. to receive warranty service, at the shipment
expense and risk of Buyer. Fluke reserves the right to invoice
Buyer for importation costs of repair/replacem ent parts when
product purchased in one country is submitted for repair in another country.
THIS WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE
REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FLUKE SHALL NOT
BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LOSSES , INCLUDING
LOSS OF DATA, WHETHER ARISING FROM BREACH OF
WARRANTY OR BASED ON CONTRACT, TORT, RELIANCE
OR ANY OTHER THEORY.
Since some countries or states do not allow limitation of the term
of an implied warranty, or exclusion or limitation of incidental or
consequential damages, the limitations and excl usi ons of t his
warranty may not apply to every buyer. If any provision of this
Warranty is held invalid or unenforceable by a court of competent jurisdiction, such holding will not affect the validity or enforceability of any other provision of this warranty.
Fluke Corporation
P.O. Box 9090
Everett WA 98206-9090
FlukeEurope B.V.
P.O. Box 1186
5602 B.D. Eindhoven
The Netherlands
C-1. Web Agent............................................................................................................................ C-2
(continued)
ix
OneTouch Series II
Users Manual
x
Chapter 1
Introduction
Introducing the OneTouch Series II
Network Assistant
The Fluke OneTouch Series II Network Assistant
(hereafter referred to as the "Network Assistant") provides
quick solutions to the most common problems found
when installing and troubleshooting Ethernet networks.
The Network Assistant is a portable, handheld instrument
that is operated using a touchscreen user interface.
XCaution
Take care not to damage the touchscreen
with any sharp, pointed, or hard objects. For
additional information, see “Essentials” in
the Getting Started Manual.
The OneTouch Series II is available in three models:
q
OneTouch Series II 10
q
OneTouch Series II 10/100
q
OneTouch Series II 10/100 Pro
OneTouch Series II Pro features include:
q
Station Locator
q
Key Device Ping
q
ConfigMaster
q
Web Remote Control
These features are discussed throughout this manual in
the pertinent sections. Read the
Network Assistant Getting Started Manual
that came with your purchase to become familiar with and
quickly begin using your OneTouch Series II Network
Assistant. Y ou can also access
http://www.flukenetworks.com and navigate to the
OneTouch Series II area to access software and
OneTouch Series II
(P/N 1279870)
1-1
OneTouch Series II
Users Manual
documents. Adobe Acrobat Reader is required to view the
documents. It is included on the CD-ROM that came with
your purchase or downloadable from www.adobe.com.
Software Version
To determine the version of the software in the OneTouch
Series II Network Assistant, press the green button to turn
the Network Assistant on then press
The software version number is displayed on the Help
screen. To update the software version for your Network
Assistant, read the
Manual
and the OneTouch Link program online help.
OneTouch Series II Getting Started
.
Supplied Equipment
The following is supplied with the Network Assistant:
NiMH Rechargeable Battery Pack
Universal AC Power Adapter
Cable Identifier 1
Instrument Softcase
Power Cord
Network Assistant Strap and Holster
CD-ROM Disk
OneTouch Series II Users Manual
OneTouch Link Program
OneTouch Reporter
Figure 1-1. OneTouch-10/100 Series II Network
ace010f.eps
Assistant
Optional Equipment
The following optional items and can be purchased
through Fluke or your local distributor:
NiMH Rechargeable Battery Pack (P/N N6600/NBP)
Cable Identifier Set -- numbers 2 through 6 (P/N
N6600/RA)
1-2
UTP Accessory Kit (P/N N6703)
Extra
Placing Orders and Getting Assistance
To locate an authorized service center, visit us on the
World Wide Web at www.flukenetworks.com or call
Fluke using the phone numbers listed below:
For application related questions, send email to:
fluke-assist@flukenetworks.com.
OneTouch Series II Network Assistant Getting
Started Manual
North America : 1-800-28FLUKE (1-800-283-5853)
Europe: +31 40-267-8300
Japan: +81-3-3434-0188
Singapore: +65Anywhere in the world: +1-425-446-4519
-738-5655
*
Introduction
Introducing the OneTouch Series II Network Assistant
1
1-3
Introduction
AutoTest and Central Setup are two critical elements of
using your Network Assistant. To run AutoTest, press
(AutoTest) on the top-level display. The Network
Assistant will take one of several courses of action.
q
If a link pulse is detected, it searches for devices on
the network. The devices on your segment are
shown by protocol on the AutoTest display. The map
view shows a summary of device types, including the
Network Assistant itself and the hub , which
shows hub capability (Figure 2-1).
q
If it detects a wire mapper (office locator), it will map
the cable.
q
If it detects the Fiber Optic Module (FOM), it will
report the results.
Chapter 2
Autotest and Central Setup
q
If it detects an open cable, it will perform Time
Domain Reflectometry (TDR) on the cable to
determine cable length, characteristic impedance,
and other parameters.
q
If no link pulse is detected but it detects termination,
no data will be found and you will see the message,
No cable tests when plugged into an active
device.
or NIC that is not turned on.
If link is detected, you can get the same information via
AutoTest or Network Health from the main menu. You
can then use the tabs to navigate between the different
views. The difference between AutoTest and Network
Health is that AutoTest restarts the discovery process
from the beginning, including DHCP addresses (if
enabled). Network Health allows you to view the
information without a discovery restart. Pressing AutoTest
is the same as unplugging the network cable and then
This could happen if it is plugged into a hub
2-1
OneTouch Series II
Users Manual
plugging it back in. This is also the same as pressing
the
(Rerun) button.
Press a displayed device, cable, or hub icon to see a
popup screen showing more information about that item.
Close the resulting popup screen by pressing
.
ace201s.bmp
Figure 2-1. AutoTest Display
AutoTest continues to discover devices and to count
frames and errors even after you exit the screen by
pressing
(up one level). The Network Health test runs
in the background (read Chapter 3).
Device Discovery Process
When you attach the Network Assistant to a network, it
immediately begins searching for servers, routers,
printers, and switches. This search occurs whenever the
Network Assistant gains link pulse regardless of the
current menu.
During the discovery process (5-20 seconds, depending
on network), the Network Assistant processes only the
discovery response frames and broadcast frames. When
the discovery process has finished, the Network Assistant
goes into promiscuous mode. In this mode, it processes all
frames and reports all stations that talk on the network.
Identifying Routers
The Network Assistant also transmits RIP requests and
ICMP router requests as part of its router discovery
process. These discovery packets request router
information, allowing the Network Assistant to locate
routers that have little traffic and are not sending routing
updates.
2-2
The Network Assistant will identify as a router any device
advertising one of the following router protocols: RIP,
IGRP, EIGRP, IRDP, or OSPF.
Therefore, if a router is statically configured (i.e., is not
sending out routing updates), it may not show up as a
router.
The Network Assistant will identify any IP device that is
transmitting periodic router updates as a router. Therefore,
the Network Assistant identifies a workstation that is
inadvertently configured as a router.
Device Icons
Pressing a flashing device icon displays a popup screen
that shows information about problems with that device.
Autotest and Central Setup
Introduction
2
Close the popup window by pressing
icons are described in Table 2-1.
. The device
2-3
OneTouch Series II
Users Manual
Table 2-1. Device Icons
IconMeaningOperations
2-4
Network
Assistant
Station FilterPress to filter out station types of low or no interest to you (Figure 2-2). You can unselect the
StationsPress to display a list of stations on the network (Figure 2-3). Stations are listed by name by
NetWarePress to display a list of NetWare servers (Figure 2-5). Read “NetWare Devices List” for
NetBIOSPress to display a scrollable list of all NetBIOS servers with their network addresses and
Press to display the MAC address and software/hardware versions for your instrument.
following: MAC Only (no L3 Address), IP Address, IPX, DECNET, and APPLETALK
default. You can also sort other ways (Frame Count, Protocol, Device Type, and MAC
address) by pressing
"Local versus Remote Stations" in Chapter 3. Press a line in the station list to see a Station
Detail display (Figure 2-6). For more information, read "Station Detail Display."
more information. If there are more devices than will fit on the display, you can scroll through
the list.
protocols detected on the segment (Figure 2-4).
(Station List Sort). For more details, see "Tracking Addresses" and
Table 2-1. Device Icons (Cont.)
IconMeaningOperation
TCP/IP
Devices
Hub
Cable
Press to display IP routers, servers, stations and other devices detected on the network that are
running TCP/IP (Figure 2-11). Pressing an icon on the TCP/IP Devices display generates a list
of devices of that type. For more information, read “TCP/IP Devices."
Press to display general information about the status of the Hub. This information includes
whether the link is active and its activity level. The following fields within the Hub popup window
indicate the Hub’s status.
Capability
Speed
Duplex Mode
RX Level (receive pair)
Normal:
Marginal:
attenuation in the cable or a defective Hub port.)
Press to display cable length and fault information (when the Network Assistant is not connected
to an active device). The Network Assistant displays the length to the first fault it detects. For
more details, see "Cable Autotest" in Chapter 4.
Hub signal level is within specification.
Hub signal level is not within specification. (The problem is either excessive
Link Pulse Status
Duplex
Polarity
Autotest and Central Setup
Introduction
2
2-5
OneTouch Series II
Users Manual
2-6
Figure 2-2. Station Filter
ace216s.bmp
Figure 2-3. Station List Information
ace202s.bmp
Figure 2-4. NetBIOS Information
ace205s.bmp
Autotest and Central Setup
Introduction
2
Figure 2-5. Novell Server
Information
ace206s.bmp
Figure 2-6. Station Detail
ace207s.bmp
2-7
OneTouch Series II
Users Manual
Station Detail Display
Pressing on a line in a station or server list brings up a
Station Detail display (Figure 2-6). This display shows
information pertaining to the resource. The information
may include the frame type used, the network, node, and
MAC addresses, the equipment manufacturer, and the
types of router protocols or algorithms available.
From the Station Detail Display menu, press
Menu) to access the following:
q
IP Trace Route
q
Ping + SNMP
q
Ping
q
Ping Key Device
q
Add to Key Devices
q
Find Node
Press
(Ping + SNMP) to ping the station or resource
and get any SNMP information available. For an IP ping,
the Network Assistant uses the source and router IP
addresses currently entered in the IP configuration screen
under Connectivity Tests. These addresses must be valid
to get a ping response. For an IPX ping, the Network
Assistant automatically determines a source address.
(Tool
To access the SNMP agent, the Network Assistant uses
the "public" community string (password). If the agent has
a different community string, access the SNMP Config
menu from the Central Setup screen (read “SNMP” in
Chapter 6).
After you press
(Ping+SNMP), the station's ping
results, SNMP name, description, and uptime (in days,
hours, minutes, and seconds) are displayed (Figure 2-7).
Note that the SNMP name is cut off at 22 characters to fit
on the display.
2-8
Autotest and Central Setup
Introduction
2
Viewing Multiple Protocols on Station Detail
Displays
The Station Detail display tells you if the station is running
multiple protocols. If multiple protocols are discovered,
the protocol name on the Station Detail display is followed
by a number. For example, Figure 2-8 shows part of the
Station Detail information for a station running three
protocols. Press
protocols.
(Station) to cycle through the
Figure 2-7. Ping SNMP Results
ace208s.bmp
From the Tool menu press (Find Node) to activate
the Station Locator feature, which details switch
information. Read “Station Locator” in Chapter 6 for more
information.
ace209s.bmp
Figure 2-8. Station Running Multiple Protocols
NetWare Devices List
To see a NetWare file server list, run AutoTest then press
(NetWare Server) on the AutoTest display.
The NetWare File Server display (Figure 2-9) shows the
nearest server for each of the four Ethernet frame types
2-9
OneTouch Series II
Users Manual
(IEEE 802.2 and 802.3, Ethernet II, and SNAP). If more
than one server responds for a given file type, the
Network Assistant reports the first server that responded.
The File Server List shows the nearest 50 file servers,
based on hop count. This list is derived from SAP
responses from the first server in the Nearest Server list.
If the list takes up more than one screen, use the arrow
keys to scroll through the list. Press on a server name to
see its frame type, hop count, network address, ping
results, SNMP information, and uptime (Figure 2-10).
2-10
.
ace210s.bmp
Figure 2-9. NetWare File Server List
Autotest and Central Setup
NetWare Print Server List
configured in the SNMP Config menu (see “Central
Setup”).
2
TCP/IP Devices Display
Pressing the TCP/IP icon from the Autotest display brings
up the TCP/IP Devices display (Figure 2-11). This display
may include such items as servers, printers, SNMP
devices, switches, routers, stations (local and remote), or
subnets that are running TCP/IP. The device icons are
described in Table 2-2.
Figure 2-10. NetWare File Server Information
ace211.bmp
NetWare Print Server List
From the NetWare File Server display (Figure 2-9), press
(View Print Servers) to see a list of the nearest 50
print servers based on hop count. Pressing a print server
name sends an SNMP query to the server and displays
the results (Figure 2-10). The SNMP query uses the
"public" community string in addition to the SNMP strings
2-11
OneTouch Series II
Users Manual
2-12
Figure 2-11. TCP/IP Devices Display
ace204s.bmp
Table 2-2. TCP/IP Device Icons
IconMeaningOperation
ServersTCP/IP Servers OneTouch has discovered. The Network Assistant will discover DNS,
WINS, POP2, POP3, SMTP, HTTP, DHCP, and BOOTP servers.
Duplicate IPsIP addresses that are in use by more than one device on the network. The Network
Assistant actively discovers devices using the same IP address and lists them in the
TCP/IP menu in Autotest. From that point, you can see all known information for each
device using duplicate IP addresses.
PrintersDiscovers printers running TCP/IP.
SNMPTCP/IP stations running SNMP.
SwitchesAutomatically queries a switch and displays basic information (port summary and some
SNMP information).
Autotest and Central Setup
NetWare Print Server List
2
2-13
OneTouch Series II
Users Manual
Table 2-2. Device Icons (Cont.)
IconMeaningOperation
RoutersLocal Routers and routing protocols on each router. The following routing protocols are
identified: RIP, RIP2, OSPF, IGRP, EIRGP, IRDP.
ServersTCP/ IP Servers the Network Assistant has discovered. It will discover DNS, WINS,
POP2, POP3, SMTP, HTTP, DHCP, and BOOTP servers.
SubnetsSubnets discovered on the local segment. The valid range of IP addresses that are legal
for the subnet, the broadcast address, and the mask are listed for each subnet.
RemoteStations not physically located on the local segment but which have transmitted packets
onto the network.
LocalStations physically located on the local segment.
2-14
Sorting
Figure 2-12 shows a sample TCP/IP device list. Sorting
for devices running TCP/IP functions the same way as
Station Detail Display discussed in Table 2-1. Pressing
(Station List Sort) enables you to list devices based
on Name, Protocol, Device Type, Frame Count (Local
Stations), or MAC Address on the Sort Options screen
(Figure 2-13). You can also choose ascending or
descending sort order. Sorting does not apply for
Subnets and Routers.
Autotest and Central Setup
NetWare Print Server List
2
Figure 2-12. Local Station List
ace212s.bmp
2-15
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