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Instruction Manual
DNR100 SERIES
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Instruction Manual
DNR100 SERIES
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Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality,
reliable security solution.
This manual refers to the following models:
DNR100 Series
For the latest online manual, downloads and product updates, and to learn about our complete line of
accessory products, please visit our website at:
www.flirsecurity.com/pro
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RICKOF ELECTRIC SHOCK DO NOT REMOVE
COVER. NO USER SERVICABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG
TO THE WIDE SLOT AND FULLY INSERT.
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Table of contents
1 Important Safeguards ..... ......... ......... ......... ......... ......... ......... ......... ......1
1.1 General Precautions ....... .................. .................. .................. ....... 1
1.2 Installation..... ......... ......... ......... ......... ......... ......... ......... ......... ....1
1.3 Service .. ................ .. ................ .. ................ .. ....... .................. ....3
1.4 Use.... .................. .................. .................. ....... .................. ....... 3
2 DNR100 Series Features.......... .................. ......... ......... ......... ......... ....... 4
3 DNR100 Series Getting Started ....... .................. .................. .................. 5
4 DNR100 Series Basic Setup ......... ......... ......... ......... ......... ......... ......... ... 6
5 DNR100 Series Front Panel ... ......... ......... ......... ......... ......... ......... ......... .8
6 DNR100 Series Rear Panel...... ......... ......... ......... ......... ......... ......... ........9
7 Mouse Control ...... .. ................ .. ................ .. ................ .. ....... ......... .. .. 10
8 Using the System ...... ......... ......... ......... ......... ......... ......... ......... ......... 11
8.1 On-Screen Display .............. .. .................. .................. ....... ......... 11
8.2 Using the Quick Menu.. .. ....... ......... ......... ......... ......... ......... ........ 11
8.3 Adjusting Camera Image Settings.. .. ................ .. ....... .................. .. 12
8.4 Using the Navigation Bar ..... .................. .. ....... ......... ......... ......... . 14
8.5 Using the Camera Toolbar .............. .. ....... ......... ......... ......... ........ 14
8.5.1 Using Quick Playback ........ ......... ......... ......... ......... ......... 15
8.5.2 Using Digital Zoom in Live Display ....... .................. ....... ..... 15
8.5.3 Using Real-time Backup ........ ......... ....... .. ................ .. ...... 15
8.6 Using the Virtual Keyboard...... .................. .................. ................ 16
8.7 Adjusting Camera Zoom & Focus .... .................. .................. ......... 16
9 Setting The Time ................. .. ................ .. ................ .. ....... ......... .. ...... 18
10 Recording.. .. ................ .. ....... ......... .. ....... ......... ......... ......... ......... ...... 19
11 Search (Playback) ... ......... ......... ......... ......... ......... ......... ......... ......... .. 20
11.1 Playing Back Video from the Hard Drive...... ......... ....... .. ................ . 20
11.2 Playback Controls ..... ......... ......... ......... ......... ......... ......... ......... . 21
12 Backup......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... 22
12.1 Formatting the USB Device.... ......... ......... ......... ......... ......... ........ 22
12.2 Backing up Video........ .. ................ .. ................ .. ....... ......... ........ 22
12.3 Using Video Clip Backup ... ......... ......... ......... ......... ......... ......... ... 24
12.4 Viewing Backup Files.... ......... ......... ......... ......... ......... ......... ....... 24
13 Using the Main Menu ..... ......... .................. .................. .................. ..... 28
13.1 Info ................ .. ....... ......... ......... .................. .................. ......... 29
13.1.1 HDD Info ....... ......... ......... ......... ......... ......... ......... ......... 29
13.1.2 BPS .......... .................. .................. .................. ............ 29
13.1.3 Log ... ......... ......... ......... ......... ......... ......... ......... ......... .. 29
13.1.4 Version (Updating Firmware)..... ......... ......... ......... ......... .... 30
13.1.5 Online Users ..... ......... ......... ......... ......... ......... ......... ...... 31
13.1.6 Remote Device Info .... ......... ......... .................. ................ 31
13.2 Setting........... .................. .................. .. ................ .. ....... ......... . 32
13.2.1 General.......... ......... ......... ......... ......... ......... ......... ........ 32
13.2.2 Recording. ......... ......... ......... ......... ......... ......... ......... ..... 33
13.2.3 Schedule...... ......... ......... ......... ......... ......... ......... ......... . 34
13.2.4 Configuring Pre-Recording ............. .................. ................ 34
13.2.5 Network ... ......... ......... ......... ......... ......... ......... ......... ..... 35
13.2.6 Configuring DHCP or Fixed IP Address .... ......... ......... ......... 35
13.2.7 Configuring System Ports........ .................. ....... ................ 35
13.2.8 Configuring NTP ............ .................. .................. ............ 36
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13.2.9 Configuring DDNS ....... ......... ......... ......... ......... ......... ...... 36
13.2.10 Connecting to your system ......... ......... ....... .. ................ .. .. 37
13.2.11 Configuring Email Alerts .. .................. .................. ............ 37
13.2.12 Configuring Switch Settings . ......... ......... ......... ......... ......... 39
13.2.13 Motion .... ......... ......... ......... ......... ......... ......... ....... .. ...... 39
13.2.14 Configuring Motion Detection Events...... ......... ......... ......... . 39
13.2.15 Display ....... ....... .. ................ .. ................ .. ................ .. .. 41
13.2.16 Default............... .. ....... ......... ......... ......... ......... ......... .... 42
13.3 Device Search......... ......... ......... ......... ......... ......... .................. .. 43
13.3.1 Adding Cameras from the LAN ......... ......... ......... ......... ...... 43
13.3.2 Manual Add .......... ......... ......... ......... ......... .................. .. 44
13.3.3 Editing Cameras ............. .. ....... ......... ......... .................. .. 45
13.3.4 Deleting Cameras ... ......... ......... ......... ......... ......... ......... . 45
13.4 Advanced.......... ......... ....... .. .................. .................. ................ 45
13.4.1 HDD Management ....... ......... ......... ......... ......... ......... ..... 45
13.4.2 Formatting Hard Drives.... ......... ......... ......... ......... ......... ... 46
13.4.3 Selecting Hard Drive Types ............. .. ................ .. ............. 46
13.4.4 Configuring Hard Drive Group Settings ........ ......... ......... ..... 46
13.4.5 Warning ..... ......... ......... .................. .................. ............ 47
13.4.6 Record. ......... ......... ......... ......... ......... ......... ......... ......... 48
13.4.7 Account ...... ......... ......... ......... ......... ......... ......... ......... .. 49
13.4.8 Adding Accounts ......... ....... .. ................ .. ................ .. ...... 49
13.4.9 Modifying Accounts ........ ......... ......... ......... ......... ......... ... 50
13.4.10 Deleting Accounts ......... ......... ....... .. ................ .. ............. 50
13.4.11 Adding Groups .................. ......... ......... ......... ......... ........ 51
13.4.12 Deleting Groups............. .................. .................. .. ....... ... 51
13.4.13 Modifying Groups........... .................. .................. ....... ..... 51
13.4.14 Auto Maintain ...... ......... ......... ......... ......... ......... ......... .... 52
13.4.15 Config Backup......... .. ....... ........... ....... .................. ......... 52
13.5 IPC Upgrade.... ......... ......... ......... ......... ......... ......... ......... ......... 53
13.6 Shutdown.... ......... ......... ......... ......... ......... ......... ......... ......... .... 54
14 Connecting to Your System Over the Internet on PC or Mac ..... ......... ...... 55
14.1 System Requirements............ .................. ......... ......... ......... ....... 55
14.2 Accessing your System within a Local Network (LAN)........ ......... ...... 55
14.2.1 Step 1 of 3: Connect your System to Your Router ..... ......... .... 56
14.2.2 Step 2 of 3: Obtain the System’s Local IP Address . ................ 56
14.2.3 Step 3 of 3: Connect to the System’s Local IPAddress ....... .... 56
14.3 DDNS Setup—Access your System Remotely over the
Internet...... ......... ......... ......... ......... .................. .................. ..... 58
14.3.1 Step 1 of 4: Port Forwarding .. ......... ......... ......... ......... ....... 59
14.3.2 Step 2 of 4: Create a DDNS Account . .. ....... ......... ......... ...... 59
14.3.3 Step 3 of 4: Enable DDNS on the System .......... ......... ......... 60
14.3.4 Step 4 of 4: Connect to the System’s DDNS Address ........ ..... 62
15 Using FLIR Cloud™ Client for PC or Mac .. ......... ......... ......... ......... ........ 65
15.1 Home Page ..... ......... ......... ......... ......... ......... ......... ......... ......... 65
15.2 Live View ..... ......... ......... ......... ......... ......... ......... ......... ......... ... 65
15.2.1 Live View Controls.. ......... ......... ......... ......... ......... ......... .. 66
15.2.2 Opening Live View in Multiple Monitors ..... .. ................ .. ...... 67
15.3 Controlling PTZ Cameras .... .................. .. ................ .. ....... ......... . 68
15.3.1 PTZ Presets... ......... ......... .................. ......... ......... ......... 69
15.3.2 PTZ Tours.. ......... ......... ......... ......... ......... ......... ......... .... 70
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15.3.3 PTZ Pattern ......... ......... ......... ......... ......... ......... ......... ... 71
15.3.4 PTZ Scan ....... ......... ......... ......... ......... ......... ......... ........ 72
15.3.5 PTZ Pan............. .. ....... ......... ......... ......... ......... ......... .... 72
15.4 Playback. .................. .................. ......... ......... ....... .. ................ . 72
15.5 Playback Controls ..... ......... ......... ......... ......... ......... ......... ......... . 74
15.6 Downloading Video to your Computer Hard Drive... ......... ......... ....... . 75
15.7 Alarm ........ .................. .................. .................. .................. ..... 76
15.8 Log.... ......... ......... ......... ......... ......... ......... ......... ......... ............ 77
15.9 E-map ........ .. ................ .. ................ .. ................ .. ................ .. .. 78
15.10 Devices .. ......... ......... ......... ......... ......... ......... ......... ......... ........ 80
15.11 Device Config ....... ......... ......... ......... ......... ......... ......... ......... .... 81
15.12 Alarm CFG .. .. ................ .. ................ .. ................ .. ....... ......... .... 81
15.13 Tour & Task ... ......... ......... ......... ......... ......... ......... .................. .. 84
15.14 Account ..... ......... ......... ......... ......... ......... ......... .................. ..... 85
15.14.1 Managing User Accounts............ .. ................ .. ................ . 85
15.14.2 Managing Roles...... .................. .. ................ .. ................ . 87
15.15 General ..... .................. .................. .................. .................. ..... 88
15.15.1 Basic.. ......... ......... ......... ......... ......... ......... ......... ......... . 88
15.15.2 File ..... ....... .. ................ .. ................ .. .................. ......... 88
15.15.3 Alarm Prompt .. ....... .................. .. ................ .. ................ . 89
15.15.4 Version ................. .................. .................. ....... .. ......... . 90
16 Connecting to your System Using Smartphone or Tablet Apps........ .. ...... 91
16.1 iPhone......... ......... .................. .................. .................. ............ 91
16.1.1 Prerequisites....... ......... ......... ......... ......... ....... .. ............. 91
16.1.2 Connecting to your System on iPhone.......... .................. ..... 91
16.1.3 Live View Interface ...... ......... ......... ......... ......... ......... ...... 92
16.1.4 Controlling PTZ Cameras....... ......... ......... ......... ......... ...... 93
16.1.5 Viewing Snapshots and Videos with Local Files ...... ......... ..... 94
16.1.6 Using Playback Mode on iPhone ............ .................. ......... 94
16.1.7 Enabling Push Notifications .......... ......... ......... ......... ......... 96
16.1.8 Using the Event List ............ .. ................ .. ....... ......... ........ 97
16.1.9 Using Favorites.... ......... ......... ......... ......... ......... ......... .... 98
16.1.10 Using the E-Map ......... ......... ......... ......... ......... ......... ...... 99
16.1.11 Device Manager......... ......... ......... ......... ......... .............. 101
16.2 iPad ......... ......... ......... ......... ......... ......... ......... ......... ......... .... 102
16.2.1 Prerequisites....... ......... ......... ......... ......... ....... .. ........... 102
16.2.2 Connecting to your system on an iPad ................ .............. 102
16.2.3 Live View Interface ...... ......... ......... ......... ......... ......... .... 103
16.2.4 Controlling PTZ Cameras....... ......... ......... ......... ......... .... 104
16.2.5 Using Playback Mode on iPad. ................ .. ................ .. .... 105
16.2.6 Using Local File to View Manual Recordings ............... ....... 107
16.2.7 Enabling Push Notifications .......... ......... ......... ......... ....... 108
16.2.8 Using the Event List ............ .. ................ .. ....... ......... ...... 110
16.2.9 Using Favorites.... ......... ......... ......... ......... ......... ......... .. 111
16.2.10 Using the E-Map ......... ......... ......... ......... ......... ......... .... 112
16.2.11 Using the Device Manager ................. .................. ....... ... 114
16.3 Android ... ......... ......... ......... ......... ......... ......... ......... ......... ..... 115
16.3.1 Prerequisites....... ......... ......... ......... ......... ....... .. ........... 115
16.3.2 Connecting to your System on Android ..... .. ................ .. .... 115
16.3.3 Live View Interface ...... ......... ......... ......... ......... ......... .... 116
16.3.4 Controlling PTZ Cameras....... ......... ......... ......... ......... .... 117
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16.3.5 Viewing Snapshots and Videos with Local Files ...... ......... ... 118
16.3.6 Using Playback Mode on Android ............ .. ....... ......... ...... 118
16.3.7 Enabling Push Notifications .......... ......... ......... ......... ....... 120
16.3.8 Using the Event List ............ .. ................ .. ....... ......... ...... 121
16.3.9 Using Favorites.... ......... ......... ......... ......... ......... ......... .. 121
16.3.10 Using the E-Map ......... ......... ......... ......... ......... ......... .... 123
16.3.11 Device Manager......... ......... ......... ......... ......... .............. 124
17 Remote Viewing On Internet Explorer ... .. ................ .. ....... .................. 126
17.1 Prerequisites .......... .. ....... ......... ......... ......... ......... .................. 126
17.1.1 IE Live Display Overview..... ......... ......... ......... ......... ....... 127
18 Setting up Remote Viewing... ....... .................. .. ................ .. ............... 129
18.1 What Do I Need? . ......... ......... ......... ......... ......... ......... ......... .... 129
18.2 Network Setup / Remote Access Overview ..... ......... ......... ......... ... 129
18.3 Finding your IP Address and MAC Address .................. ......... ........ 130
18.3.1 Finding Your External IP Address ......... .................. .. ........ 130
18.3.2 Enabling Port Forwarding........ ....... .................. .............. 130
19 Auto Port Forwarding Wizard ... ....... .................. .................. .............. 132
19.1 Installation..... ......... ......... ......... ......... ......... ......... ......... ......... 132
19.2 Configuration ........ ......... ......... ......... ......... ......... ......... ......... .. 134
19.2.1 Obtaining Your Router Model Number and Version ........... ... 134
19.2.2 Initial Startup: Select Language ........... .................. .. ........ 134
19.2.3 Step 1: Populate the Router Database ...... ......... ......... ...... 135
19.2.4 Step 2: Enter your Router Settings .... ......... ......... ......... .... 136
19.2.5 Step 3: Update the Router Settings .. .................. .............. 137
19.2.6 Step 4: Test your Connection . ......... ......... ......... ......... ..... 137
19.2.7 Configuring Multiple Routers.. ......... ......... ......... ......... ..... 137
20 Setting Up DDNS Service............. ......... ......... .. ....... ......... ......... ........ 139
20.1 Registering for FLIR DDNS Service ... ......... ......... ......... ......... ..... 139
20.2 How Do I Enable DDNS On My System?...... .................. ....... ....... 140
20.3 Connecting to your system using DDNS... ......... ......... ......... ......... 141
20.3.1 CMS Software or Mobile Apps ...... ......... ......... ......... ....... 141
20.3.2 Internet Explorer ...... ......... ......... ......... ......... ......... ....... 142
21 Remote Firmware Upgrade ..... ......... ......... ......... ......... ......... ......... .... 143
21.1 Installing a Firmware Upgrade Over the LAN ......... ......... ......... ...... 143
21.2 Installing a Firmware Upgrade Over the Internet............ ....... .. ........ 144
22 DNR100 Series Hard Drive Installation .. ....... .. ................ .. ................ .. 146
22.1 Installing a Hard Drive... ......... ......... ......... ......... ......... ......... ..... 146
22.2 Removing the Hard Drive........ ......... ......... ......... ......... ......... ..... 148
22.3 Formatting Hard Drives ....... .................. .. ....... ......... ......... ........ 150
23 Connecting a PTZ Camera . ......... ......... ......... ......... ....... .. ......... ....... .. 151
23.1 Controlling a PTZ Camera (Local NVR) .. ......... ......... ......... ......... . 151
23.2 Advanced PTZ Controls .............. .. ....... ......... ......... .................. 152
23.2.1 Presets ....... ......... ......... ......... ......... ....... .. ................ .. 152
23.2.2 Tours............. .. ................ .. ................ .. ................ .. .... 153
23.2.3 Pattern ......... ......... ......... ......... ......... ......... ......... ........ 154
23.2.4 Auto Scan ....... ......... ......... ......... ......... ......... ......... ..... 154
24 DNR100 Series Troubleshooting.. ......... ......... ......... ......... ......... ....... .. 156
24.1 Remote Connectivity Troubleshooting . ......... ......... ......... ......... .... 157
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25 DNR100 Series System Specifications ........ ......... ......... ......... ......... ... 158
25.1 System ......... ......... ......... ......... ......... ......... ......... ......... ......... 158
25.2 Inputs/Outputs .............. .................. .................. .................. ... 158
25.3 Display .......... .................. .................. .. ................ .. ....... ........ 158
25.4 Recording .... ......... ......... ......... ......... ......... ......... ......... ......... . 158
25.5 Video Detection and Alarm ....... ......... ......... ......... ......... ......... ... 158
25.6 Playback and Backup ..... ......... ......... ......... ......... ......... ......... ... 158
25.7 Network............. ......... ......... ....... .. ................ .. ................ .. .... 158
25.8 Storage ....... ......... ......... ......... ......... ......... ......... ......... ......... . 159
25.9 Dimensions ......... ......... .................. .................. .................. ... 159
25.10 Power.......... ......... ......... ......... ......... ......... ......... ......... ......... . 159
26 Notices............. .................. .................. ....... .. ......... ....... .. ............... 160
26.1 FCC Class A Notice . ......... ......... ......... ......... ......... ......... ......... 160
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Important Safeguards
In addition to the careful attention devoted to quality standards in the manufacturing process of your product, safety is a major factor in the design of every instrument. However,
safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read
them carefully before operating and using your product.
1.1 General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents.
Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the storage cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from
damage caused by electrical surges. It is also recommended to connect the product to
an uninterruptible power supply (UPS), which has an internal battery that will keep the
product running in the event of a power outage.
CAUTION
Maintain electrical safety. Power line operated equipment or accessories connected to this product
should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modified so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or
fire. If in doubt, contact qualified service personnel.
1.2 Installation
1. Read and Follow Instructions - All the safety and operating instructions should be
read before the product is operated. Follow all operating instructions.
2. Retain Instructions - The safety and operating instructions should be retained for future reference.
3. Heed Warnings - Comply with all warnings on the product and in the operating
instructions.
4. Polarization - Do not defeat the safety purpose of the polarized or grounding-type
plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
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Important Safeguards
5. Power Sources - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to
operate from battery power, or other sources, refer to the operating instructions.
6. Overloading - Do not overload wall outlets or extension cords as this can result in the
risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically examine the cord, and if its appearance indicates damage or deteriorated insulation, have it replaced by your service
technician.
7. Power-Cord Protection - Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords at plugs, convenience receptacles, and the point where they exit
from the product.
8. Surge Protectors - It is highly recommended that the product be connected to a
surge protector. Doing so will protect the product from damage caused by power
surges. Surge protectors should bear the UL listing mark or CSA certification mark.
9. Uninterruptible Power Supplies (UPS) - Because this product is designed for continuous, 24/7 operation, it is recommended that you connect the product to an uninterruptible power supply. An uninterruptible power supply has an internal battery that will
keep the product running in the event of a power outage. Uninterruptible power supplies should bear the UL listing mark or CSA certification mark.
10. Ventilation - Slots and openings in the case are provided for ventilation to ensure reli-
able operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided and the
product manufacturer’s instructions have been followed.
11. Attachments - Do not use attachments unless recommended by the product manufacturer as they may cause a hazard.
12. Water and Moisture - Do not use this product near water — for example, near a bath
tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
13. Heat - The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including amplifiers) that produce heat.
14. Accessories - Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold
with the product. Any mounting of the product should follow the manufacturer’s instructions and use a mounting accessory recommended by the manufacturer.
15. Camera Extension Cables – Check the rating of your extension cable(s) to verify
compliance with your local authority regulations prior to installation.
16. Mounting - The cameras provided with this system should be mounted only as instructed in this guide or the instructions that came with your cameras, using the provided mounting brackets.
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Important Safeguards
17. Camera Installation - Cameras are not intended for submersion in water. Not all cameras can be installed outdoors. Check your camera environmental rating to confirm if
they can be installed outdoors. When installing cameras outdoors, installation in a
sheltered area is required.
1.3 Service
1. Servicing - Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
2. Conditions Requiring Service - Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged
• If the product does not operate normally by following the operating instructions. Ad-
just only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to its normal operation.
• When the product exhibits a distinct change in performance. This indicates a need
for service.
3. Replacement Parts - When replacement parts are required, have the service technician verify that the replacements used have the same safety characteristics as the original parts. Use of replacements specified by the product manufacturer can prevent fire,
electric shock, or other hazards.
4. Safety Check - Upon completion of any service or repairs to this product, ask the
service technician to perform safety checks recommended by the manufacturer to determine that the product is in safe operating condition.
1.4 Use
1. Cleaning - Unplug the product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. Product and Cart Combination - When product is installed on a cart, product and
cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
3. Object and Liquid Entry - Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or “short-out” parts that could
result in a fire or electric shock. Never spill liquid of any kind on the product.
4. Lightning - For added protection of this product during a lightning storm, or when it is
left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due
to lightning and power line surges.
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DNR100 Series Features
• Easy Connection and setup with 4 integrated Power over Ethernet (PoE) ports and au-
to-discovery of IP Cameras.
• Full HD 1080P recording provides the most detailed picture and reliable identification
with selectable area digital zoom.
• Miniature form factor NVR (10.5” x 8” x 1.8”).
• Record 4 cameras in Real-Time (30 fps per channel) at 1080p Full HD quality.
• Dual streaming (H.264) and dual core processing.
• ONVIF 2.1 conformance.
• 64 Channel CMS by FLIR included.
• Fully PC/Mac compatible.
• Mobile apps: iPhone, iPad, Android.
• Advanced mobile app features: remote playback, push notifications for motion/alarm,
E-map, manual record/snapshot to device.
• HDMI & VGA simultaneous video output.
• Free DDNS service by FLIR with secure and redundant servers.
• Supports 1x SATA HDD up to 3TB.
• 2 x USB 2.0 ports.
NOTE
Please visit www.flirsecurity.com/pro for information, firmware, and compatibility updates for mobile
viewing.
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DNR100 Series Getting Started
The system comes with the following components:
Network Video Recorder
Ethernet cable
Hard drive size, number of channels, and camera configuration may vary by model. Please
refer to your package for specific content details. Check your package to confirm that you
have received the complete system, including all components shown above.
Power adapter x 2
(1 x for PoE switch, 1 x for NVR)
Quick start guides & software
CD
Mouse
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DNR100 Series Basic Setup
1. Connect the Cameras
• Connect IP cameras to PoE (Power over Ethernet) Ports.
OR
• Connect IP cameras to the same LAN as the NVR. For details on connecting IP
cameras over the LAN, see 13.3 Device Search, page 43.
2. Connect a Monitor
• Connect an HDMI cable (not included) from the HDMI port on the rear panel to an
HDTV or HDMI monitor.
OR
• Connect a VGA cable (not included) from the VGA port to the VGA port on your
monitor.
3. Connect the Mouse
• Connect the mouse (included) to the USB mouse port on the front or rear panel.
4. Connect the Ethernet Cable
• Connect an Ethernet cable (not included) to the LAN port on the rear panel of sys-
tem; connect the other end of the Ethernet cable to an empty LAN port on your
router or switch (not included).
5. Connect the Power Adapters
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DNR100 Series Basic Setup
5.1. Connect the DC 48V power adapter to the DC 48V port on the rear panel of the
system. Connect the power cable to an outlet, power strip, or surge protector.
This power adapter is used to power the IP cameras via the integrated PoE
ports.
5.2. Connect the DC 12V power adapter to the DC 12V port on the rear panel of the
system. Connect the power cable to an outlet, power strip, or surge protector.
This power adapter is used to power the main unit.
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DNR100 Series Front Panel
1. NET: Glows when network is in normal state. Turns off for network error.
2. Power Indicator: Glows to indicate the system is on.
3. HDD: Glows to indicate hard drive is in normal state. Turns off when there is a hard
drive error.
4. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not included) for data backup or firmware upgrades.
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DNR100 Series Rear Panel
1. DC 48V: Port for 48V DC power adapter (included) that supplies power to the cameras
connected to the integrated PoE ports.
2. DC 12V: Port for 12V DC power adapter (included) that supplies power to the NVR.
3. PoE Ports: Camera input ports for IP cameras.
4. LAN: Connect an Ethernet cable to connect the system to a router or switch (not
included).
5. HDMI: HDMI port to connect the system to a HDMI TV/monitor.
6. USB port: Connect a USB mouse or connect a USB flash drive (not included) for data
backup or firmware upgrades.
7. VGA: VGA port to connect the system to a VGA monitor.
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Mouse Control
The mouse is the primary control device for the system. To connect a USB mouse:
• Connect a USB mouse to the USB port on the front or rear panel.
1. Left-button:
• In live view, click to open the Navigation Bar. Right-click to close the navigation bar.
• In live view, while in a split-screen display mode, double-click an individual channel
to view it in full-screen. Double-click again to return to the split-screen display mode.
• While navigating menus, click to open a menu option.
2. Right-button:
• During live view, right-click anywhere on the screen to open the Quick Menu.
• Within system menus, right-click to exit menus.
3. Scroll wheel: In live view, use the scroll wheel to zoom in/out.
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Using the System
NOTE
The default system user name is admin and password is 000000.
8.1 On-Screen Display
The system shows the following for all display views:
1. Display Area:
• Double-click on a channel to view in full-screen; double-click again to return to split
screen.
• Right-click to open the Quick Menu.
• Left-click to open the Navigation Bar.
• Move the mouse to the top of a channel to view the Camera Toolbar.
• Click-and-drag cameras to rearrange the channel display. This does not affect the
channels each camera is connected or recording to.
2. Channel Name
3. Channel Status Icons:
•
: Channel is recording.
•
: Motion has been detected.
•
: Camera is locked (covert mode is activated).
8.2 Using the Quick Menu
The Quick menu gives you access to the system’s key functions. To access the Quick
Menu, right-click the screen during live view.
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Using the System
The Quick Menu has the following options:
• View: Select a camera in full-screen or select a multi-channel display.
• Pan/Tilt/Zoom: Access controls for PTZ cameras (not included).
• AutoFocus: If your camera has a mechanical focus lens, click to configure the zoom/fo-
cus levels or activate auto focus. See 8.7 Adjusting Camera Zoom & Focus, page 16.
• Color Setting: Configure color settings for IP cameras. See 8.3 Adjusting Camera Im-
age Settings, page 12.
• Search: Search/playback recorded video. See 11 Search (Playback), page 20.
• Record: Open the Record menu to select manual recording options. See 13.4.6 Re-
cord, page 48.
• Device Search: Open the Device Search menu to manage IP cameras.
• Info: Open the system information window.
• Sequence: Click to start/stop sequence mode. See 13.2.15 Display.
• Main Menu: Open the Main Menu. See .
8.3 Adjusting Camera Image Settings
Use the Color Settings menu to adjust image settings for your IP cameras.
To adjust image settings:
1. Right-click on the channel you would like to configure and select Color Setting. Enter
the system password if prompted.
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Using the System
2. Configure the following settings as needed:
NOTE
The settings listed below are only shown if they are supported on the selected camera. Some camera
models do not support all settings.
• Mirror: Select On to flip the image horizontally.
• 3D Denoise: Select On to turn on the camera’s noise reduction feature. Noise re-
duction will ensure a cleaner image, especially at night, and may reduce the amount
of disk space required to store video.
• Flip: Select Flip 180° to flip the image vertically. Select No Flip for the default orien-
tation. Select Clockwise 90° to rotate the image clockwise by 90°. Select Anti-
clockwise 90° to rotate the image counter-clockwise by 90°.
• BLC Mode:
• Select On to enable back light compensation or Off to disable. Back light compensation adjusts the lighting levels in the picture so you can see objects in the
foreground if there is a strong light source in the background.
• Select WDR to enable wide dynamic range. Wide dynamic range helps balance
a large contrast between foreground and background brightness.
• Select HLC to enable high light compensation. High light compensation reduces
the brightness of strong light sources in the foreground.
• Scene Mode: The Scene Mode allows you to adjust white balance levels for the
camera. Select Auto for the camera to automatically adjust the white balance. Select Sunny or Night to use preset white balance levels. Select User Defined to
manually set blue and red levels.
• Day & Night: This setting sets the camera’s day/night mode. Select Color for the
camera to use color mode at all times. Select Auto for the camera to automatically
determine whether to use color or black and white mode. Select Day&Night for the
camera to use black and white mode at all times.
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NOTE
It is recommended to select Auto mode, as using Color mode may impact the camera’s performance at night.
• Saturation: Adjust the vibrancy of colors in the image.
• Brightness: Adjust the image brightness.
• Contrast: Adjust the image contrast.
• Hue: Adjust the color hue of the image.
• Sharpness: Adjust the sharpness of the image.
3. Click OK to save changes.
NOTE
You must save changes to apply settings changes. It is recommended to adjust one setting at a time
so you can see the results of each change. Click Default to reset the camera to default image
settings.
8.4 Using the Navigation Bar
The Navigation Bar gives quick access to certain functions and menus.
To open the Navigation bar:
• Left click on the screen to open the Navigation Bar. The Navigation Bar has the following options:
1. Main Menu.
2. Collapse.
3. Select display layout.
4. PTZ.
5. Search.
6. Alarm Status.
7. Network.
8. HDD Manager.
9. View System Info.
8.5 Using the Camera Toolbar
The Camera Toolbar is used to perform actions on a specific channel.
To access the Camera Toolbar:
• Move the mouse to the top of the channel display. The Camera Toolbar has the following options:
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Using the System
1. Quick Playback.
2. Digital Zoom.
3. Real-time backup.
4. Device Search.
5. Close.
8.5.1 Using Quick Playback
Quick Playback is used to playback the last 5~60 minutes of video from the selected channel. You can also access Quick Playback in split-screen mode, while still viewing live video
from the other channels.
To use Quick Playback:
1. Move your mouse to the top of the channel display and click
NOTE
By default, the NVR will begin playback from 5 minutes ago. You can increase this to up to 60 minutes
using the Realtime Play setting in Main Menu>Setting>General.
.
2. Right-click to exit Quick Playback.
8.5.2 Using Digital Zoom in Live Display
1. Move your mouse to the top of the channel display and click
zoom. The icon will change to
NOTE
You may activate digital zoom in multiple channels at the same time.
, indicating digital zoom is activated.
to activate digital
2. Click and drag inside the channel to zoom in.
• Click and drag to pan the zoom area.
• Right-click to zoom out and select a new zoom area.
• Click
to disable digital zoom. Note that the channel will remain at the same
zoom level until you right-click inside it.
8.5.3 Using Real-time Backup
Real-time backup allows you to save footage from the live display to a USB flash drive (not
included) or external hard drive (not included).
To use Real-time Backup:
1. Insert the USB flash drive or external hard drive into one of the USB ports on the
system.
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2. Move your mouse to the top of the channel display and click to start Real-time
Backup. The icon changes to
3. Click
If the system prompts you to log in, you will need to click
logging in.
again to end Real-time Backup. The file is saved to your USB device.
NOTE
.
again to start Real-time Backup after
8.6 Using the Virtual Keyboard
The Virtual Keyboard is used to input text or numeric values in certain menus.
1. Backspace.
2. Enter capital letters.
3. Confirm entry.
8.7 Adjusting Camera Zoom & Focus
If your camera has a motorized lens, you can control the zoom/focus level or activate auto
focus from the NVR.
To adjust the camera’s zoom focus:
1. Double-click on the channel where the motorized lens camera is connected.
2. Right-click and then click AutoFocus. Log into the system using the admin account
(default user name is admin and password is 000000).
3. Adjust the zoom and focus using the following options:
• Use the sliders to adjust the Zoom WIDE or Focus NEAR settings for the camera.
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NOTE
Hover the mouse over the sliders and use the mouse wheel to adjust by 1% at a time.
• Click the AutoFocus button to automatically focus the camera at the current zoom
level.
• Click Reset to return the camera to the default zoom and focus levels.
• Click Refresh to refresh the settings shown on the NVR if someone has used the man-
ual lens controls on the camera.
4. Right-click to exit and save changes.
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Setting The Time
CAUTION
It is highly recommended to set the time on the system prior to doing any recording.
To set the date and time:
1. In the main viewing mode, right-click and click Main Menu. Log into the system using
the admin account (default user name is admin and password is 000000).
2. Click Setting>General.
3. Enter the current date (MM DD YYYY) and time (HH MM SS) under System Time.
4. Check DST to enable auto Daylight Savings Time updates.
NOTE
• You can adjust the Start Time and End Time for Daylights Savings Time if the default settings do
not match your region.
• Under DST, click Set. Configure the Start and End times for daylight savings as needed. Click
OK to save changes.
5. (Optional) Check NTP to sync your system with an Internet time server.
NOTE
• Your system must have a constant connection to the Internet to use NTP.
• (Advanced) Under NTP, click Set to configure a custom NTP time server. Enter a custom NTP
server under Server IP and Port. Select how often the system will sync the time using Interval.
Click OK to save changes.
6. Click OK to save changes.
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Recording
By default, the system is set to immediately record at startup from connected cameras.
This is called Continuous Recording. It is highly recommended to keep Continuous Recording on at all times.
The system supports the following recording types:
• Continuous Recording: By default, all camera channels are enabled with Continuous
Recording. During Continuous Recording, the Record icon (
channel.
• Motion Recording: Cameras can be configured to record and mark events when mo-
tion is detected. When motion is detected, the Motion icon (
channel.
NOTE
You must enable motion recording in the Schedule before the system will record motion events. For
details, see 13.2.3 Schedule, page 34.
• Alarm Recording: Cameras can be configured to record when external alarm devices
are triggered.
) appears in the
) appears in the
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Search (Playback)
Search mode is used to navigate and playback recorded video files on the NVR.
11.1 Playing Back Video from the Hard Drive
1. From live view, right-click and then click Search. If needed, log in using the admin ac-
count (default user name is admin and default password is 000000).
2. Configure the following:
2.1. Use the calendar on the right to select the day to playback.
2.2. Use the drop-down menus to select the channels you would like to playback.
NOTE
Click the display options (
simultaneously.
2.3. Click inside the video bar to select the playback time. The system will begin
playing back at the selected time.
) to playback multiple channels
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Search (Playback)
11.2 Playback Controls
1. Select playback device.
2. Calendar: Select the day to playback.
3. Channel select: Select channels to playback.
4. Video clip backup: Select video clip start and end times.
5. Backup video clip: Click to save selected clip.
6. Playback Bar: Click inside the bar to select a playback time.
7. Zoom Playback Bar: Select scope of time bar.
8. Recording types: Click to show/hide recording types.
9. Speed up.
10. Slow.
11. Previous/next frame.
12. Play backward.
13. Stop.
14. Play.
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Backup
Backup video files to external USB flash drive (not included) or self-powered USB external
hard drive (not included).
12.1 Formatting the USB Device
It is recommended to format your USB device before using it with the system.
CAUTION
Formatting the USB device will permanently erase all data.
To format a USB device:
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into
one of the USB ports.
2. From live view, right-click and then select Main Menu. Login if prompted.
3. Click Backup.
4. Check the USB device you would like to format and click Erase. Click OK to confirm.
12.2 Backing up Video
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into
one of the USB ports.
2. From live view, right-click and then select Main Menu. Login if prompted.
3. Click Backup.
4. Check the USB device where you would like to save video.
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5. Click Backup.
6. Configure your search options:
• Type: Select the recording type you would like to search for or select All to search
all recording types.
• Channel: Select the channel you would like to search or select All to search all
channels.
• File Format: Select DAV to save files to save files to .dav format. You can use the
Player that is automatically saved on the USB device to playback .dav files on PC
(Mac not supported). Or, select ASF for .asf format. You can playback .asf files in
VLC Media Player (free download from www.videolan.org) on PC or Mac.
NOTE
VLC Media Player is a free software available from www.videolan.org. VLC Media Player is not
supported by FLIR.
• Start Time/End Time: Select the start and end time for your search.
7. Click Add. A list of files that match your search criteria appears.
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8. Check files you would like to backup and then click Start. Wait for the backup to
complete.
NOTE
HD video files saved on the system may take up a large amount of disk space. The size of video files
selected and the amount of free space on your USB device is shown at the bottom of the screen.
12.3 Using Video Clip Backup
Video clip backup allows you to select a duration of video during playback mode and save
it to a USB device (not included).
To use Video Clip Backup:
1. Insert a USB flash drive (not included) or USB external hard drive (not included) into
one of the USB ports.
2. Start playing back video using the steps in 11.1 Playing Back Video from the Hard
Drive, page 20.
3. Click
to mark the beginning of the video clip. Click again to mark the end of
the video clip.
4. Click
to open the Backup menu.
5. Configure the following:
5.1. Check the USB device where you would like to save the file.
5.2. Check the files you would like to backup.
5.3. Click Start. Wait for the backup to complete before removing the USB flash
drive.
12.4 Viewing Backup Files
To playback .dav backup video files, use the Player that is automatically installed on the
USB device when you save a backup file.
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NOTE
The Player is PC compatible only. For Mac users, make sure to save backup files in .asf format (select
ASF under File Format). You can playback .asf backup video files in VLC Media Player (free download
from www.videolan.org) on PC or Mac.
VLC Media Player is not supported by FLIR.
To view backup video files using the Player (PC only):
1. Insert the USB device into your computer. Open the USB device in Windows Explorer.
2. Right-click the Player.exe file and select Open as administrator. The Player opens
and begins playing all video files on the USB device in sequence.
3. Use the Player controls to control playback or select other files for playback.
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Video Player Controls
1. Select playback time.
2. Open files.
3. Play/pause.
4. Stop/Stop recording.
5. Start recording.
6. Previous file.
7. Slow.
8. Back one frame.
9. Forward one frame.
10. Fast.
11. Next file.
12. Snapshot.
13. Shuffle/repeat.
14. Full-screen.
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NOTE
To view or change where manual recordings or snapshots are saved, right click in the video area and select Parameter Setting.
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Using the Main Menu
To open the Main Menu:
• Using the Mouse: Right-click and click Main Menu.
NOTE
The system password may be required to access the Main Menu. By default the user name is admin
and the password is 000000.
1. SEARCH: Open Search/Playback mode. For details, see 11 Search (Playback), page
20.
2. INFO: View system information. Perform firmware upgrades.
3. SETTING: Configure general system, schedule, network, recording, display, and motion settings. Restore system to factory defaults.
4. DEVICE SEARCH: Connect IP cameras to the NVR.
5. ADVANCED: Configure HDD, user accounts, and error functions. Configure auto-re-
start. Save/restore system configuration. Access Manual Recording Menu.
6. BACKUP: Export files to USB device. For details, see 12 Backup, page 22.
7. IPC UPGRADE: Upgrade the firmware of IP cameras connected to the NVR.
8. SHUTDOWN: Logout, restart, or shutdown the system.
NOTE
Checkboxes on the system are filled in with a white color when settings are enabled or empty when
disabled.
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13.1 Info
The Info menu contains the following sub-menus showing system information.
13.1.1 HDD Info
The HDD Info sub-menu shows information related to the hard drives installed in the system, including capacity, status, and type. Click View recording time to see the start and
end times of recordings saved on the hard drives.
13.1.2 BPS
The BPS sub-menu shows the bitrates of connected IP cameras.
13.1.3 Log
The Log sub-menu allows you to search for system logs.
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To search for system logs:
1. Under Type, select the log type to search for.
2. Under Start Time and End Time, select the start and end time for your search.
3. Click Search.
4. (Optional) Click Backup to export logs to a USB flash drive connected to the system.
13.1.4 Version (Updating Firmware)
The Version sub-menu allows you to view information about the current firmware. You may
also update the firmware through the version menu.
To update the system firmware:
1. Download the latest firmware update from www.flirsecurity.com/pro.
2. Copy the firmware to a blank USB flash drive.
NOTE
Do not have any folders on the USB flash drive—just the firmware file.
3. Connect the USB flash drive to a USB port on the system.
4. Right-click and then select Main Menu>Info>Version.
5. Click Start to update firmware. Wait for the firmware upgrade to complete.
WARNING
Do not remove the USB flash drive until the upgrade process is complete or power off the NVR during the
upgrade process.
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13.1.5 Online Users
The Online Users sub-menu shows a list of users connected to the system using remote
devices. You may click Disconnect to disconnect a user for up to 18 hours or click Block
to block a user from the system.
13.1.6 Remote Device Info
The Remote Device Info sub-menu shows information about IP cameras connected to the
system, it contains the following tabs:
• Channel Status: Shows the IP address, model number, and camera status.
• Connection Log: Search for camera status logs, including user access to cameras.
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13.2 Setting
The Setting menu allows you to configure general system, schedule, network, recording,
display, and motion settings. It also allows you to restore the system to factory defaults.
13.2.1 General
The General sub-menu allows you to configure the time and general system settings.
The General sub-menu contains the following options:
• System Time: Select the current date and time and click OK to save changes.
• Date Format: Select the date format (YYYY MM DD, MM DD YYYY, or DD MM YYYY).
• Date Separator: Select if you would like a dot (.), dash (-), or slash (/) to separate the
date display.
• DST: Check to enable daylight savings time adjustments. To configure the start and
end times for daylight savings, click Set. Then, configure the Start and End as needed,
and click OK.
• Time Format: Select 24-HOUR or 12-HOUR.
• NTP: Check to enable NTP. Click Set to configure a custom NTP time server. Enter a
custom NTP server under Server IP and Port. Select how often the system will sync
the time using Interval. Click OK.
• Language: Select the system language.
• Video Standard: Select NTSC (North America) or PAL (Europe).
• HDD Full: Select Overwrite for the system to begin overwriting the oldest recordings
when the hard drive is full or select Stop Recording for the system to stop recording
when the hard drive is full.
• Pack Duration: Enter the desired pack duration. The pack duration determines the du-
ration of video files saved to the system.
• Instant Playback: Select the duration of videos that will be played back in Quick Play-
back mode. For example, if Instant Playback is set to 5 minutes, Quick Playback will
start playing back video recorded from 5 minutes ago on the selected channel.
• Mouse Property: Click MouseSet, adjust the double-click speed and click OK.
• Holiday: Click Setup to set certain days as holidays. Select days in the calendar to en-
able them as holidays. Selected holidays are highlighted in blue. Click OK to save. Holidays can have a special recording schedule. For details, see 13.2.3 Schedule, page 34.
• Startup Wizard: Check to enable the Startup Wizard when your system starts. It is rec-
ommended to disable Startup Wizard once you have configured the system.
• Navigation Bar: Check to enable the System Toolbar that appears when left clicking
on the screen.
• Auto Logout: Enter the amount of time the system will wait before logging a user out
when idle.
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• Snap Times: The number of snapshots (up to 5) the system will take each you click the
snapshot button.
NOTE
Click OK when finished making changes.
13.2.2 Recording
The Recording sub-menu allows you to configure image quality settings for the recording
stream and sub-stream (used during remote connection). Settings for the recording
stream are shown on the left, and sub-stream settings are shown on the right.
To configure recording quality settings:
1. Under Channel, select the channel you would like to configure.
2. Under Resolution, select the resolution for the selected recording type. Settings available depend on the model of IP camera connected.
3. Under Frame Rate, select the frame rate for the selected recording type on the left.
Select the frame rate for the sub-stream on the right.
4. Under Bit Rate Type, select CBR (Constant Bit Rate) or VBR (Variable Bit Rate) for
the selected recording type on the left and sub-stream on the right. If you select VBR,
select the Quality from 1 (lowest) to 6 (highest).
5. Under Bit Rate (Kb/S), select the bit rate for the selected recording type on the left
and the sub-stream on the right.
6. Under Audio/Video, check the box on the left to enable audio recording (camera must
have microphone attached). Check the box in the middle to enable audio streaming to
remote users. Check the box on the far right to enable video streaming to remote users
(un-check to hide the channel from remote users.
7. (Optional) To copy settings to other channels, click Copy, select channels to apply settings to, and click OK.
8. Click OK to save changes.
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13.2.3 Schedule
The Schedule sub-menu allows you to configure the recording schedule for continuous
and motion recording. It also allows you to configure holiday and pre-recording settings.
NOTE
To use motion recording, motion detection must be enabled for the channel. For details, see 13.2.13 Motion, page 39.
1. Under Channel, select the channel you would like to configure or select All.
2. Under Period, select the day of the week you would like to configure, or select Holiday
or All.
3. Configure up to 6 separate schedule periods.
• Configure the start and end time for the time period on the left.
• Check the types of recording that will apply to the time period on the right: Continu-
ous, MD (Motion Detection), Alarm, or MD&Alarm.
• A visual representation of the current schedule is shown below.
4. (Optional) Click Copy to copy the selected schedule to other channels. Select the
channels you would like to copy to and click OK.
5. Click OK to save changes.
13.2.4 Configuring Pre-Recording
Pre-recording determines the amount of time the system will record before events.
To configure pre-recording:
1. Under Channel, select the camera you would like to configure or select All.
2. Under PreRecord, select the duration for pre-recording.
3. Click OK to save settings.
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13.2.5 Network
The Network sub-menu allows you to configure network settings.
13.2.6 Configuring DHCP or Fixed IP Address
1. From live view, right-click and select Main Menu. Login if prompted.
2. Click Setting>Network.
3. Check DHCP to use DHCP or un-check to use a static IP address. If you un-check
DHCP, configure the following:
• IP Address.
• Subnet Mask.
• Gateway.
• Preferred DNS.
• Alternate DNS.
4. Click Save to save your changes. Restart the system to update the IP address.
13.2.7 Configuring System Ports
The system uses the following ports:
• TCP Port (Client Port): Used for remote video streaming to computers and mobile de-
vices. The default port number is 35000.
• HTTP Port: Used to enable connection to the system’s web browser interface. The de-
fault port number is 80.
• UDP Port: Used for special applications. The default port number is 35001.
• HTTPS Port: Used for special applications. The default port number is 443.
• RTSP Port: Used for special applications. The default port number is 554.
NOTE
You must port forward the TCP (Client) Port and HTTP Ports to enable remote access to the system.
To configure ports:
1. Configure the TCP Port (Client), HTTP Port, UDP Port, and RTSP Port fields as
needed.
NOTE
Please note that if the HTTP is port is anything other than 80, you must enter http:// before the camera’s IP address and colon (:) and the HTTP port after the IP address when connecting using an Internet browser (e.g. if the HTTP port is 85, enter http://192.168.x.x:85).
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2. Click Save. The system will restart to update the ports used.
13.2.8 Configuring NTP
You can sync the system clock with an Internet NTP time server.
To sync the system with a time server:
1. From live view, right-click and select Main Menu. Login if prompted.
2. Click Setting>General.
3. Check NTP.
4. Click Set to open the configuration menu.
5. Configure the following:
• Under Server IP, enter the IP or DNS address of the NTP server.
• Under Port, enter the NTP server port number.
• Under Time Zone, select your time zone.
• Under Interval, enter the interval your system will sync the time with the selected
server.
6. Click Manual Update to test the server settings entered and manually sync the system
time.
7. Click OK to save your changes.
13.2.9 Configuring DDNS
The DDNS Setup window allows you to enter your FLIR DDNS settings in the NVR. This
step is required for remote access.
Prerequisites:
• Create a DDNS account. For details, “Appendix D: Setting Up DDNS Service” on
page 98.
• Port forward ports on your router to NVR’s IP address (by default, ports 35000 and 80).
• Have your DDNS account name, password, and domain name ready.
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To configure DDNS settings:
1. Click Network Setting.
2. Check DDNS.
3. Double-click DDNS.
4. Ensure Enable is checked. The box will be white when DDNS is enabled.
5. Under Domain Name, enter the Domain Name from the confirmation email you received after registering for DDNS.
6. Under User ID, enter the User Name from the confirmation email.
7. Under Password, enter the Password from the confirmation email.
8. Click OK.
9. Click OK.
10. Click Save.
13.2.10 Connecting to your system
After you have port forwarded the required port, created a DDNS account, and enabled
DDNS on your system, you must enter the DDNS URL into Internet Explorer to access
your NVR.
The DDNS URL must include http:// , the name of your DDNS URL, followed by a colon,
then the HTTP port of your NVR.
For example:
http://tomsmith.myddns-flir.com:80
NOTE
If you change your HTTP port number (port 80) to a different port, you must enter your port number after
the DDNS address
13.2.11 Configuring Email Alerts
You can configure the system to send out email alerts for motion detection or other events.
NOTE
To send out motion detection alerts, you must enable the Send Email option for motion detection on each
camera. For details, see 13.2.14 Configuring Motion Detection Events, page 39.
To configure Email Alerts:
1. From live view, right-click and select Main Menu. Log in if prompted.
2. Click Setting>Network.
3. Click Network Setting.
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4. Check Email. Double-click Email.
5. Configure the following:
• SMTP Server: Enter the SMTP server address.
• Port: Enter the port used by the SMTP server.
• Anonymous: Check if your server supports anonymous log ins. Otherwise, leave
this unchecked.
• User Name: Enter the SMTP user name.
• Password: Enter the SMTP password.
• Receiver: Enter the email address that will receive alerts.
• Sender: Enter the sender’s email address.
• Attachment: Check to include a jpg image attachment of the camera.
• Title: Enter the subject line for email alerts.
• Encrypt Type: Select SSL or TLS if your server uses encryption. Select None if
your server does not use encryption.
• Event Interval: Enter the interval between alert emails.
• Health Enable: Check to enable health check emails. Health check emails will be
sent periodically to ensure that the system is functioning normally.
• Interval: Enter the interval in minutes for health check emails.
6. Click Test to send a test email.
7. Click OK.
8. Click Save to save settings.
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13.2.12 Configuring Switch Settings
You can configure the networking settings for the internal PoE switch.
CAUTION
Changing this information from the default values may disrupt the connection to the cameras. Make sure
your IP cameras are using DHCP or IP addresses that are compatible with your selected settings.
To configure switch settings:
1. Click Network Setting.
2. Double-click Switch Settings.
3. Configure the IPAddress, Subnet Mask, and Gateway for the internal PoE switch.
4. Click OK. Click Save to save changes. The system will restart.
13.2.13 Motion
The Motion sub-menu allows you to configure settings for motion detection.
13.2.14 Configuring Motion Detection Events
Motion Detection events allow the system to mark footage that has motion. This allows
you to quickly locate relevant footage through Search. You can also configure system responses to motion detection events, such as activating the system buzzer or sending an
email alert.
To configure Motion Detection events:
1. Under Event Type, select Motion Detect.
2. Under Channel, select the channel you would like to configure.
3. Check Enable to enable motion detection on the selected channel.
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4. Click Setup next to Region to configure which areas of the image will be enabled for
motion detection. A grid will appear over the camera’s live view.
Motion Grid
• Hover the mouse at the top of the screen to select which motion area you want. You
can set up to 4 motion detection areas and customize the sensitivity and threshold
for motion detection separately for each area between 0 (lowest) to 100 (highest).
• Areas enabled for motion detection are shown in red, yellow, blue, or green. Areas
that are disabled are transparent. Click and drag to enable or disable areas for motion detection. Right-click when finished.
• The Sensitivity determines how sensitive the camera is to motion. For example, if
the sensitivity is high, small amounts of motion are more likely to trigger an event. It
is recommended to select a Sensitivity between 30~70.
• The Threshold determines how much motion is required to trigger an event. If the
amount of motion exceeds the threshold, an event occurs. It is recommended to select a Threshold between 10~50.
NOTE
It is recommended to have a second person walk in front of the camera to test different Sensitivity
and Threshold settings to determine the best setting for your camera’s location.
5. Under Anti-dither, enter the anti-dither time. After a motion event occurs and motion
stops, if motion is detected within the anti-dither time, the system continues the motion
event and includes the new motion within the first event, rather than creating a new
motion event.
6. Under Post_REC, enter the post-recording time.
7. To configure a schedule when motion detection will be enabled on this channel, click
Set next to Period. Configure times when motion detection will be enabled. For example, you may want to disable motion detection during business hours and enable it outside of business hours. Click OK when finished.
NOTE
This setting can override scheduled motion recording. This means that motion recording will only
take place at times that are enabled both in the Schedule menu and here.
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8. Configure the following system actions when motion is detected:
• Show Message: Check to enable an on-screen pop-up. On-screen pop-up shows
the channels an event occurred on and the type of event.
• Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client.
• Send Email: Check to enable email alerts. You must configure email alerts before
you will be able to receive them (see 13.2.11 Configuring Email Alerts, page 37).
• Record Channel: Select the channels that will record when motion is detected on
the selected channel.
• PTZ Activation: Check to enable PTZ actions when motion is detected (PTZ cam-
era required; not included). Click Setup to select which PTZ actions will be taken by
each camera.
• Snapshot: Check to attach a .jpg image of the camera when sending email alerts.
• Buzzer: Check to enable the system buzzer.
9. Click OK to save changes.
13.2.15 Display
The Display sub-menu allows you to configure the system's display settings, such as the
monitor resolution. The GUI tab allows you to configure what is displayed in the system's
user interface. The Sequence tab allows you to configure the display when you activate
sequence mode. In Sequence mode, the system automatically cycles through connected
cameras.
To configure GUI Display settings:
1. Click the GUI tab
2. Configure the following settings, as needed:
• Resolution: Select the correct resolution for your monitor. The system will reboot
when you save changes.
• Transparency: Select the menu transparency between 0 (lowest) and 100
(highest).
• Time Display: Check to enable system time display.
• Channel Display: Check to enable camera title display.
• Image Enhance: Check for the system to digitally improve the video quality on the
live display. This setting does not affect recordings.
• Channel Name: Click Modify and enter names for your IP cameras. Click OK when
finished.
3. Click OK to save changes.
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13.2.16 Default
The Default sub-menu allows you to reset the system to factory default settings.
To reset the system to factory default settings:
1. Check the menus you would like to reset to default settings.
2. Click OK.
NOTE
If you check Account, the default system account (admin) will reset to the default password (000000). It
will not reset the passwords of any user-created accounts.
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13.3 Device Search
The Device Search menu allows you to manage connections to your IP cameras. SyncroIP
cameras connected to the PoE (Power over Ethernet) Ports will automatically be detected
by your NVR. Device Search also allows you to search for IP cameras connected to the
LAN. Some configuration may be required to connect IP cameras from other
manufacturers.
NOTE
For a list of 3rd party IP cameras supported, visit www.flirsecurity.com/pro.
13.3.1 Adding Cameras from the LAN
1. Connect the camera to a router or switch on the same network as the NVR.
2. Right-click and select Device Search. Log in using the admin account (the default
user name is admin and the default password is 000000).
3. Click IP Search. The NVR scans your LAN for compatible IP cameras.
4. Check the camera(s) you would like to add and click Add.
5. If the Status indicator is green, the camera is connected and no further configuration is
required. Click OK to save changes.
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6. If the Status indicator is red, click . Update the following information, as needed.
• Manufacturer: Select the manufacturer of your IP camera.
• User: Enter the camera’s user name.
• Password: Enter the camera’s password.
• RTSP Port: Enter the camera’s RTSP Port.
• HTTP Port: Enter the camera’s HTTP Port.
NOTE
See the manufacturer’s user manual for your IP camera for the default user name, password, etc.
7. Click OK. Click OK again to save changes.
13.3.2 Manual Add
If the IP address of your IP camera does not appear when you run IP search, ensure that
the camera is connected to the same LAN as the NVR or is connected to the PoE Ports.
You may attempt to manually connect IP cameras using Manual Add.
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To manually add a camera to the NVR:
1. Click Manual Add. Configure the following:
• IP Address: Enter the IP address of your IP camera.
• Manufacturer: Select the manufacturer of your IP camera.
• User: Enter the camera’s user name.
• Password: Enter the camera’s password.
• RTSP Port: Enter the camera’s RTSP Port.
• HTTP Port: Enter the camera’s HTTP Port.
NOTE
See the manufacturer’s user manual for your IP camera for the default user name, password, etc.
2. Click OK. Click OK again to save changes.
13.3.3 Editing Cameras
If the Status indicator on cameras connected to the NVR via PoE or LAN is red or if you
change the connection details for your IP cameras, you will need to update this
information.
To edit cameras:
1. Click
next to the camera you would like to edit.
2. Configure the connection information as needed.
3. Click OK. Click OK again to save changes.
13.3.4 Deleting Cameras
• Click
next to the camera you would like to delete.
13.4 Advanced
Configure HDD, user accounts, and error functions. Configure auto-restart. Save/restore
system configuration. Access Recording Menu.
13.4.1 HDD Management
HDD Management allows you to format hard drives and manage hard drive settings. The
top right corner shows hard drive status.
• O: Normal hard drive operation.
• X: Hard drive error.
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• -: Hard drive is not installed.
13.4.2 Formatting Hard Drives
You must format hard drives before you may use them with the system.
CAUTION
Formatting the HDD erases all data on the hard disk. This step cannot be undone. System settings will
not be erased.
To format a hard drive:
1. From Live View, right-click and select Main Menu>Advanced>HDD Management.
2. Configure the following:
2.1. Under HDD No., select the hard drive you would like to format. Information
about the hard drive appears in the lower section of the menu.
2.2. Under Set to, select Format.
2.3. Click Apply. Click OK to confirm. Wait for the hard drive to format. Hard drives
become Read/Write hard drives by default when formatted.
13.4.3 Selecting Hard Drive Types
The system supports the following hard drive types:
• Read/Write: Normal recording hard drive.
• Read only: Do not record on the hard drive.
To select hard drive types:
1. Under HDD No., select the hard drive you would like to format.
2. Under Set to, select the hard drive type.
3. Click Apply.
4. Right-click to exit the HDD Management menu. The system will restart.
13.4.4 Configuring Hard Drive Group Settings
Hard drive group settings allows you to balance recordings for your IP cameras across
multiple hard drives.
To configure hard drive group settings:
1. Click HDD Setting.
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2. Under HDD Group select the group number you would like to assign to each hard
drive.
3. Click OK. The system will restart.
4. Return to the HDD Manage menu (right-click>Main Menu>Advanced>HDD Manage).
Click HDD Channel.
5. For each channel, select the hard drive group you would like it to record to.
6. Click OK.
13.4.5 Warning
The Warning sub-menu allows you to configure actions taken when system errors occur.
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To configure system error actions:
1. Under Event Type, select one of the following system errors to configure: No Disk,
Disk Error, Disk No Space, Net Disconnection, IP Conflicted, or MAC Conflicted.
2. Check Enable to enable warnings for the selected Event Type.
3. Configure the following actions that will be taken when errors occur:
• Show Message: Check to show pop-up window with information related to the
error.
• Send Email: Check to enable email message. You must configure email alerts be-
fore you will be able to receive them.
• Buzzer: Check to enable system buzzer.
4. Click Save to save changes.
13.4.6 Record
The Record menu is used control manual recording for connected cameras.
The Record menu is divided into the following sections:
• The Record Mode section defines settings for the main (high quality) recording stream.
• The Substream section defines settings for an optional lower quality recording stream.
This is useful because you can record the substream to the hard drive and stream it for
playback to remote devices. This saves bandwidth during remote playback.
NOTE
Enabling Substream Recording is required to use playback mode on a smartphone or tablet. Substream Recording will increase the amount of disk space required for recording.
To configure manual recording:
1. Right-click in live view and select Record. Log in if prompted.
OR
Click Main Menu>Advanced>Record. Log in if prompted.
2. Under Record Mode, select the main stream recording option under each camera or
under All to configure all cameras:
• Schedule: Camera will record according to settings configured in the schedule.
• Manual: When selected, the camera will use continuous recording.
• Stop: When selected, the camera will not record.
3. Under Substream, configure recording options for the substream.
4. Click OK to save changes.
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13.4.7 Account
The Account sub-menu allows you to configure user accounts. Accounts are organized into groups, and receive permission to access system functions based on their group’s settings. By default, the following user groups are configured on the system:
• admin: Accounts in the admin group are system administrators. They have full access
to the system, may configure all system settings, and can manage user accounts.
• user: Accounts in the user group are normal users. They have limited access to system
menus.
13.4.8 Adding Accounts
1. Click Add User.
2. Configure the following:
• User: Enter a user name for the account.
• Memo (Optional): Enter comments for the account.
• Password: Enter a password for the account. Repeat password under Confirm.
NOTE
User passwords must be 6 characters.
• Multiuser: Check to enable multiple users to connect using this account.
• Group: Select the group that the account will be included in.
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3. In the bottom portion of the screen, select the permissions that will apply to the user.
By default the account will have all permissions that are enabled for its group. An account cannot have more permissions than its group.
4. Click OK to save changes.
13.4.9 Modifying Accounts
Admin accounts may modify the user name, password, and permissions of user accounts.
User accounts may modify their own password.
To modify account settings:
1. Click the account in the list.
2. Click Modify User.
3. Under User, select the account you would like to modify.
4. Configure the account settings and permissions as necessary and then click Save.
To modify an account password:
1. Click Modify Password.
2. Under User, select the account you would like to modify.
3. Under Old Password, enter the account’s previous password.
4. Under New Password, enter the new password for the account. Repeat it under
Confirm.
5. Click Save.
13.4.10 Deleting Accounts
1. Click the account in the list.
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2. Click Modify User.
3. Under User, select the account you would like to delete.
4. Click Delete then click OK to confirm.
13.4.11 Adding Groups
Groups allow you to easily manage permissions for multiple user accounts. A user account
by default has all permissions available to the group it is in, and it cannot be given permissions the group does not have.
To add a group:
1. Click Add Group.
2. Under Name, enter a name for the group.
3. (Optional) under Memo, enter comments for the group.
4. Configure group permissions as needed. Note that any user accounts added to the
group may not be given any permissions that are not selected.
5. Click Save.
13.4.12 Deleting Groups
1. Click Modify Group.
2. Under Group, select the user group you would like to delete.
3. Click Delete and then click OK to confirm.
13.4.13 Modifying Groups
1. Click Modify Group.
2. Under Group, select the user group you would like to modify.
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3. Update group settings as needed and then click Save.
13.4.14 Auto Maintain
The Auto-Maintain sub-menu allows you to configure your system to automatically reboot
once a day or once a week. For system stability, it is recommended to enable autorebooting.
The Auto-Maintain sub-menu also allows you to set the system to automatically delete files
that are older than a specified number of days.
To configure Auto Maintain settings:
1. Under Auto-Reboot System, select the day of the week you would like the system to
reboot on, select Everyday to reboot the system everyday, or select Never to disable
auto-rebooting. On the right, select the time of day you would like the system to reboot.
2. Under Auto-Delete Old Files, select Never to disable auto-deleting of old recordings
or select Customized to enable auto-deleting.
• If you select Customized, enter the number of days the system will retain recordings.
NOTE
The system must have sufficient storage space to keep recordings for the specified duration.
3. Click OK to save changes.
13.4.15 Config Backup
The Config Backup sub-menu allows you to export your system configuration to a USB
flash drive (not included) or to import a saved configuration. You can import a saved configuration from another NVR of the same model and channel configuration.
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To export the system configuration to a USB flash drive:
1. Insert a USB flash drive into one of the USB ports on the system.
2. Right-click and select Main Menu>Advanced>Config Backup.
3. Check the USB flash drive you would like to export to in the list.
4. Click Export.
To import a saved system configuration:
1. Insert a USB flash drive with a saved system configuration into one of the USB ports
on the system.
2. Right-click and select Main Menu>Advanced>Config Backup.
3. Check the USB flash drive with the saved system configuration file.
4. Click Import.
5. Click OK. The system will restart.
13.5 IPC Upgrade
Use the IPC Upgrade menu to upgrade the firmware on connected IP cameras. Firmware
upgrades are available for free at .
NOTE
Not all IP cameras support firmware upgrading through the NVR.
To upgrade the camera firmware:
1. Download the camera firmware from if one is available.
NOTE
Make sure that the firmware file you are using is compatible with your IP camera model.
2. Extract the firmware file and copy it to a USB thumb drive (thumb drive).
3. Insert the USB thumb drive (not included) into a USB port on the system.
4. From live view, right-click and select Main Menu. Login if prompted.
5. Click IPC Upgrade.
6. Click Select. Select the firmware file on the USB drive and click OK.
7. Check the camera you would like to apply the upgrade to in the list and then click
Begin.
CAUTION
Wait for the firmware upgrade to complete before turning off or unplugging the cameras or NVR. The
cameras will restart during the firmware update process.
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13.6 Shutdown
Use the Shutdown menu to shutdown, restart, or log out of the system.
To access the Shutdown menu:
1. From live view, right-click and select Main Menu. Login if prompted.
2. Click Shutdown.
3. Select one of the following:
• Logout menu user: Log out the account that is currently active.
• Switch user: Log out the account that is currently active, and sign in with a new
account.
• Shutdown.
• Restart system.
4. Click OK to complete the selected action.
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Connecting to Your System Over
the Internet on PC or Mac
This system features connectivity using the exclusive . This cloud-enabled service allows
you to view and manage multiple NVRs and IP cameras.
NOTE
• Except where noted, the PC and Mac instructions in this section are the same.
• For smartphone/tablet setup, see 16 Connecting to your System Using Smartphone or Tablet Apps,
page 91.
• For the latest list of supported apps and devices, visit .
14.1 System Requirements
Your system must meet the system requirements below:
Description Requirement
CPU Core 2 Duo 3.0GHz
Operating System Windows™ 8/7/Vista
Mac OSX 10.7 and above
Memory
Video 512 MB of video memory and above
Network (LAN) 10/100 BaseT Network
Network (WAN) 1 Mbps upstream
14.2 Accessing your System within a Local Network (LAN)
You can connect to your system through using the Client Software through the local area
network (LAN). It is recommended to confirm connectivity over a local network before setting up your system for DDNS connectivity.
NOTE
To complete the steps below, your computer must be on the same network as your system.
2GB
High-speed Internet service is required to remotely
connect to your system.
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14.2.1 Step 1 of 3: Connect your System to Your Router
1. Power off your system by disconnecting the power adapter.
2. Connect an Ethernet cable (included) to the LAN port on the rear panel of the system.
Connect the other end of the Ethernet cable to an empty LAN port (usually numbered
1~4) on your router.
3. Reconnect the power adapter to power the system back on.
14.2.2 Step 2 of 3: Obtain the System’s Local IP Address
1. Right-click to open the Quick Menu and click Info. Enter the system user name (default: admin) and password (default: 000000).
2. Write down the IPAddress of the system.
• A local IP looks something like this: 192.168.5.118.
14.2.3 Step 3 of 3: Connect to the System’s Local IPAddress
Follow the steps below to confirm connectivity over a local network on a PC or Mac.
To connect using the system’s local IP address:
1. Download and install the client software.
• PC Users: Download and install the Client Software for PC from .
• Mac Users: Download and install the Client Software for Mac from . Double click
to extract the software. Drag the software to Applications.
2. Once installation is finished, double-click the FLIR Cloud™ Client icon (
desktop or Applications list.
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3. Log into the Client Software using the Client Software user name (default: admin) and
password (default: admin) and then click Login.
4. The client scans your LAN for connected systems. Check your system (a) and click
Add (b).
5. Enter the password for your system (default: 000000) and click OK.
6. If this is the first time you are connecting, you will be prompted to change the system
password.
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7. Enter a new 6 character password and click OK. This password will be used to connect to your system from now on.
8. Click then .
9. Click and drag Default Group to the display window to open your cameras in live view.
Result
14.3 DDNS Setup—Access your System Remotely over the Internet
Setting up DDNS connectivity allows you to view your system from any computer or compatible mobile device with Internet access.
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To set up remote connectivity with your system, you must:
1. Port forward the HTTP port (default: 80) and Client port (default: 35000) on your router
to your system’s IP address.
2. Create a DDNS account.
3. Enable DDNS on the system.
4. Test the remote connection by entering your DDNS address in the client software.
14.3.1 Step 1 of 4: Port Forwarding
You must port forward the HTTP port (default: 80) and Client port (default: 35000) on your
router to your system’s IP address before you can remotely connect to your system. There
are several methods to port forward your router:
• Use the Auto Port Forwarding Wizard (PC only) to port forward the required ports
(see www.flirsecurity.com/pro for details). For instructions, see the Auto Port Forward
Wizard manual on www.flirsecurity.com/pro.
• Manually port forward the required ports on your router to your system’s IP address by
following your router manufacturer’s instructions. For more information on port forwarding, see the reference guides on www.flirsecurity.com/pro.
NOTE
If the above ports are not forwarded on your router, you will not be able to access your system remotely.
14.3.2 Step 2 of 4: Create a DDNS Account
To setup your free FLIR DDNS account:
1. In your browser, go to http://ddns.myddns-flir.com and click Create Account.
2. Complete the Account Information fields with your personal information. Complete
the Warranty Information with your purchase details (optional).
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3. Complete the System Information fields:
• Product License: Select your product model from the Product License drop down
menu (i.e. DNR300 Series).
• <Product Code> - <MAC Address>: Enter the MAC address of your system.
• To find the MAC address, right-click to open the Quick Menu and click Info.
• URL Request: Choose a URL for your DDNS connection (i.e. your name, your com-
pany or business name, or anything of your choice).
4. Click Create New Account.
5. Your account information will be sent to you at the email Address you used in Step 2.
You will need this information for remote access to your system. Record your information below:
Domain name/URL Request:
DDNS User Name:
Device DDNS password:
14.3.3 Step 3 of 4: Enable DDNS on the System
To enable DDNS on your system:
1. In live view, right-click and then click Main Menu. Login using the admin account if
prompted (default user name is admin and default password is 000000).
2. Click Setting>Network.
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3. Click Network Setting.
4. Check DDNS.
5. Double-click DDNS.
6. Configure the following:
6.1. Ensure Enable is checked. The checkbox will be white when DDNS is enabled.
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6.2. Under Domain Name, enter the Domain Name from the confirmation email you
received after registering for DDNS.
6.3. Under User ID, enter the User Name from the confirmation email.
6.4. Under Password, enter the Password from the confirmation email.
NOTE
The DDNS user name and password is different from your DVR’s user name and password.
7. Click OK to return to the Network Setting window.
8. Click OK to save changes.
NOTE
It may take between 10~15 minutes for the DDNS server to update with your new DDNS address.
14.3.4 Step 4 of 4: Connect to the System’s DDNS Address
NOTE
Please allow 10~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect.
To connect using the system’s DDNS address:
1. Download and install the client software on a remote computer.
• PC Users: Download and install the Client Software for PC from .
• Mac Users: Download and install the Client Software for Mac from . Double click
to extract the software. Drag the software to Applications.
2. Once installation is finished, double-click the FLIR Cloud™ Client icon (
) from the
desktop.
3. Log into the Client Software using the Client Software user name (default: admin) and
password (default: admin) and then click Login.
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4. Click Add Device.
5. Enter the following:
5.1. Check By IP/Domain to add a system using the DDNS address.
5.2. Device Name: Choose a name for your system of your choice.
5.3. IP/DDNS Address: Enter the Domain Name/URL Request you received in the
email when you registered for DDNS followed by .myddns-flir.com.
NOTE
For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir.
com
5.4. Client Port: Enter the Client Port (default: 35000).
5.5. User Name: Enter the system User Name (default: admin).
5.6. Password: Enter the system Password (default: 000000).
6. Click Add. If this is the first time you are connecting, you will be prompted to change
the system password.
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7. Enter a new 6 character password and click OK. This password will be used to connect to your system from now on.
8. Click then .
9. Click and drag Default Group to the display window to open your cameras in live view.
Congratulations! You can now connect over the Internet to view and playback video on
your computer.
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or Mac
FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac.
15.1 Home Page
The Home Page allows you to access all the tabs within the software. Each tab allows you
to access different features.
To open tabs:
Click a tab from the Home Page to open it or click the
from within any tab to open a new tab.
15.2 Live View
The Live View tab is where you can view live video from connected systems.
To view live video from a system:
1. Click
2. Click and drag a DVR, NVR, group, or individual camera to open live video. To access
individual cameras, you can click + to expand groups or systems.
and then click to create a Live View tab.
button at the top of the screen
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15.2.1 Live View Controls
1. Live display: Double-click to expand the area. Right-click to access additional options.
Hold the mouse over the display area to access the camera toolbar.
Camera toolbar:
1.1. Streaming quality: Shows the bitrate and resolution for the stream, and shows
if display is showing the Sub Stream or Main Stream.
1.2. Manual recording: Click to start/stop manual recording.
1.3. Snapshot: Click to save a snapshot.
1.4. Mute/unmute: Click to mute/unmute audio (audio camera required).
1.5. Not supported.
1.6. Instant playback: Plays back the most recently recorded video from the cam-
era. By default, it will play back the last 5 minutes of recorded video from the
camera.
1.7. Digital zoom: Click to enable digital zoom mode. Click and drag over the dis-
play area to zoom on the camera. Then click and drag to pan. Click the icon
again to zoom out.
1.8. Disconnect.
1. Split-screen mode: Click to select split-screen layout.
2. Aspect ratio: Use the drop down menu to select the aspect ratio for the selected
camera. Original uses the actual aspect ratio of the image. Full-win stretches the im-
age to fill up the entire display area.
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3. Full-screen: Click to open full-screen mode. Press ESC to exit full-screen mode.
4.
Save view: Click to save the current display layout and open cameras as a view.
Then enter a name for the view.
5.
Start/stop tour: Click to start the tour. During the tour the client will cycle through
all saved views every few seconds. Click again to stop the tour.
6. PTZ Controls: Controls for PTZ cameras (not included). See 15.3 Controlling PTZ
Cameras, page 68 for details.
7. View: Click View to access view menu. Then double-click on a view to open it in the
display area.
8. Devices: Shows a list of groups, cameras, and systems connected to the client. Drag
items to the display area to open live video. Right-click to view additional options.
15.2.2 Opening Live View in Multiple Monitors
If your computer has multiple monitors, you can open more than one Live View tab and
move them to secondary monitors. This allows you to monitor cameras on multiple monitors at the same time.
NOTE
Using multiple monitors significantly increases the amount of computing resources necessary to run the
application and may affect performance.
To open Live View in multiple monitors:
1. Click
and then click to create a Live View tab.
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2. Click and drag the tab outside of the client window to create a new window. You can
drag the window to one of the secondary monitors.
Result
15.3 Controlling PTZ Cameras
If you have PTZ cameras (not included), you can control them using the client.
NOTE
You must ensure the PTZ camera is properly connected to your system and your system is configured to
detect it before you can control them using the client.
To control PTZ cameras:
• Click the display area with the PTZ cameras and use the on-screen PTZ controls.
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PTZ controls:
1. Open menu: Click to open camera OSD menu controls. This feature may not be supported for all camera models.
2. Move camera: Click the arrows to move the camera.
Click
to open dynamic zoom mode. Then click and drag in the video area to zoom
in the camera on an area.
3. Zoom +/-: Click to zoom the camera in and out.
4. Focus +/-: Click to increase/decrease the focus.
5. Iris +/-: Click to increase/decrease the iris.
6. Advanced: Click to access advanced PTZ controls.
15.3.1 PTZ Presets
Presets will save a camera position for quick retrieval.
To add presets:
1. Click
2. Click
to open the Advanced controls. Select Preset.
.
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3. Select the number of the preset you would like to add.
4. Move the camera to the desired position.
5. Click
to save the current position as a preset.
To go to a saved preset:
1. Select the preset number from the list or click
to go to the currently selected
preset.
15.3.2 PTZ Tours
Tours will cycle through a set of presets.
To configure a PTZ tour:
1. Click
2. Click
to open the Advanced controls. Select Tour.
.
3. Under Cruise ID, select the number of the tour you would like to configure.
4. (Optional) Under Cruise Name, enter a name for the tour.
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5. Use the chart to select which presets you would like to include in the tour and the order
of presets.
• Preset: Select the preset number.
• Time(s): Enter the time in seconds the camera will remain on the selected preset.
• Operation: Click
to add a preset to the tour. Click to delete a preset from
the tour.
6. Click OK to save changes.
To run a PTZ tour:
1. Select the tour number and click
.
15.3.3 PTZ Pattern
Patterns automatically cycle the camera between two positions.
To create a pattern:
1. Click
to open the Advanced controls. Select Pattern.
2. Select the number of the pattern you would like to set up.
3. Move the camera into the desired start position.
4. Click
to start recording the pattern.
5. Move the camera to the desired end position. Then, click
pattern.
To run a pattern:
1. Select the pattern number and click
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.
to stop recording the
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15.3.4 PTZ Scan
Scan automatically cycles between a left and right point.
To set up scan mode:
1. Click
to open the Advanced controls. Select Scan.
2. Move the camera to the desired left position and click .
3. Move the camera to the desired right position and click
To run scan mode:
1. Click
.
15.3.5 PTZ Pan
Pan makes the camera continuously pan 360°.
To run Pan mode:
1. Click
2. Click
to open the Advanced controls. Select Pan.
.
.
15.4 Playback
You can use Playback mode to playback video saved on systems connected to the client.
To access Playback mode:
• Click
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and then click to create a Playback tab.
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To playback video:
1. Check the channels you would like to play back from in the Device List.
2. Under Type, check the file types you would like to search for.
• All: All recordings.
• General: Continuous recordings.
• MD: Motion recordings.
• Alarm: Alarm recordings. Your system must support alarm devices (not included) to
use this feature.
3. Under Stream, select Main Stream to search for Main Stream recordings (high quality) or Sub Stream to search for Sub Stream recordings (smaller file size).
4. Select the start time and end time for your search under From and To. You may not
search more than 24 hours of video.
5. Click Search. Wait for the client to find video saved to the system.
6. Click inside the play back bar to start playback.
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15.5 Playback Controls
1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse
over the display area to open the camera toolbar.
• Snapshot: Click to save a snapshot.
•
Digital zoom: Click to enable digital zoom mode. Then, click and drag to zoom
in. Click and drag to pan the camera. Click
again to zoom out.
2. Event: Click to view recordings based on a list of events and files.
3. Record: Click to view recordings on a timeline.
4. Sync: Click to sync playback between channels. This forces all channels to playback
from the same time.
5. Pause/play.
6. Stop.
7. Frame-by-frame: Click to advance the video by a single frame.
8. Playback speed: Use the slider to adjust the playback speed.
9. Mute.
10. Volume.
11. Split-screen: Select split screen configuration.
12. Full-screen: Click to open playback in full-screen. Press ESC to exit full-screen.
13. Timeline zoom: Use the slider to zoom in/out on the timeline.
14. Playback timeline: Shows recordings from the selected channels on a timeline. Click
inside the timeline to start playback or select a playback time. Each type of recordings
is shown in a different color. Continuous recordings are green, motion recordings are
yellow, and alarm recordings are red.
15. Video clip: Click to start a video clip. You can download video clips to your hard drive.
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16. Download list: Click to see a list of files you have downloaded and the progress of
files that are currently downloading.
17. Search: Search for video on the selected channels based on the search parameters
you set.
18. Device list: Select the channels you would like to search or playback video from.
15.6 Downloading Video to your Computer Hard Drive
You can download video to your computer hard drive to save important events or share
them. It is recommended to download video of important events as soon as possible to ensure they are not overwritten by new recordings.
NOTE
PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard
drive.
To download video files:
1. Start playing back video using the steps in 15.4 Playback, page 72.
2. Click
to start a video clip at the current playback time. Click to stop the video
clip.
3. Configure the following save options:
• Path: Use the default save folder or click Browse to select a different folder.
• File Format: Select Original Format to save to .dav format (requires the video
player). Select AVI to save files to .avi format (can be played in VLC Media Player).
NOTE
The Mac version only supports downloading video to .dav format.
• Download Video Player: Check to save a copy of the video player with the down-
loaded file.
4. Click OK to start the download. A status screen will pop up to show progress on downloaded files.
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NOTE
To retrieve downloaded video files:
• PC Users: Browse to the folders listed in General>File.
• Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applications in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate
to the desired folder.
15.7 Alarm
The Alarm menu allows you to view a list of alarms received by the client software.
NOTE
You must set up alarms in the Alarm CFG menu before they will appear in this list. See 15.12 Alarm CFG,
page 81 for more details.
To access Alarms:
• Click
and then click .
Alarm menu overview:
1. Number of alarms: Shows the number of open alarms.
2. Alarm list: Shows the list of alarms and information on when they occurred and which
systems and channels triggered them.
3. Alarm Process: You can close alarms by selecting one of the options and clicking OK.
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4. Options: Check to enable the following:
• Display Link Video: Open live video to monitor alarms on a continuous basis.
• Display Overlay Window: Show the overlay controls. They allow you to enable/dis-
able sound alerts and quickly jump back to the Alarm menu from another tab.
• Pause Refresh: Stop refreshing the live video in the video popup.
15.8 Log
The Log menu allows you to view logs for the client software or to view logs for connected
systems.
To access logs:
• Click
and then click .
To view client logs:
1. Click Client Log to view logs for the client software.
2. Configure the following:
• Start Time/End Time: Select the start and end times to search for logs.
• Log Type: Select the type of logs to search for.
3. Click Search.
To view logs from connected systems:
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1. Click Device Log to view logs from connected systems.
2. Configure the following:
• Start Time/End Time: Select the start and end times to search for logs.
• Log Type: Select the type of logs to search for.
• Device Name: Select the system you would like to view logs from.
3. Click Search.
15.9 E-map
E-Map allows you to place cameras over a still image. For example, you can use the EMap to create a virtual map of your cameras over a floor plan of your home or business.
To create an E-map:
1. Click
and then click .
2. Click Add Map.
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3. Configure the following:
• Name: Enter a name for your e-map of your choice.
• Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to
use as the e-map.
• Describe (optional): Enter a text description of the e-map.
4. Click Save.
5. Click Edit to edit the e-map.
6. Click and drag cameras from the device list to place them on the map.
To open cameras from the e-map:
1. Click View.
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2. Double-click cameras on the map to open live video.
15.10 Devices
The Devices menu is where you can manage systems connected to the client software.
To access the Devices menu:
• Click
and then click .
Devices overview:
1. Devices Found: Shows systems that are connected to the same network as the computer where the client is installed. Once you connect to the system, it moves to the bottom of the screen.
2. Search: Refresh the list of systems connected to the network.
3. Add: Add checked systems to the client software.
4. Device list: Shows a list of systems connected to the client software, and shows which
systems are online.
5. Add Device: Add a remote system using a Device ID or IP/DDNS address.
6. Delete: Delete the selected system.
7. Import: Import a list of systems from a saved .xml file.
8. Export: Export a list of currently connected systems to an .xml file. This is useful if you
need to re-install the software or if you want to open the same list of systems on a different computer.
9. Delete: Delete system.
10. Manual connect/disconnect: Manually connect/disconnect the system.
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11. Edit: Edit the connection details for the system.
15.11 Device Config
The Device Config menu allows you to remotely configure settings for connected systems.
To access the Device Config menu:
• Click
and then click .
• Click on a system in the device list to see the settings available for that system and then
configure settings as needed.
NOTE
The settings available depend on the model of system you have.
15.12 Alarm CFG
The Alarm CFG menu allows you to configure alarms for the client software. The client
software will alert you by popping up live video and playing sound alerts.
NOTE
Alarm upload must be enabled on the system in order for it to send the alarm to the client software.
To create alarms:
1. Click
and then click .
2. Click Add to create a new alarm.
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3. In the Alarm sources menu, you set up the parameters that trigger the alarm.
• Under Alarm Type, select the alarm type that will trigger an alarm. For example,
you can select Motion Detect for the alarm to be triggered by motion.
• Select the systems or channels you would like to trigger an alarm. Continuing the
example, if CAM 1 is selected, the alarm will be triggered if there is motion on CAM
1.
• Click Next.
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4. In the Alarm link menu, you set up the responses to alarms. Select the channels that
will pop up or alarm out devices (not included; not all systems support alarm out devices) that will be triggered by an alarm.
For each channel selected, configure the following:
• Video: Pop up a window with live video from the selected channel, like the one
below.
• Record: Record video from the selected channel.
NOTE
PC Users: You may need to run the client software as admin to record.
• Preset: If you select a PTZ camera, you can select the preset that will be activated
when an alarm occurs.
• Stay Time: Enter how many seconds the video window will stay open or record
when an alarm occurs.
5. Click Next.
6. In the Period window, configure times the alarm will be activated.
7. Click Confirm to save the alarm.
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To manage alarms:
1. Export: Export current list of alarms as an xml file.
2. Import: Import list of alarms.
3. Delete: Delete selected alarm.
4. Add: Add new alarm.
5. Alarms.
6. On/off: Click to enable/disable alarm.
7. Delete: Click to delete alarm.
8. Edit: Click to edit alarm settings.
15.13 Tour & Task
The Tour & Task menu is where you can set up custom views for the system. You can also
set up tours, which sets the client to automatically cycle through views.
To start a tour:
• Click
in Live View to start a tour. The live view will automatically cycle through all
views you have set up in the Tour & Task menu. Click again to stop the tour.
To add views:
1. Click
and then click .
2. Click + to create a new view.
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3. Under Name, enter a name for your view.
4. Under Stay Time, enter the number of seconds the view will be shown before the client switches to the next view.
5. Select the split-screen mode you would like to use for the view and then click and drag
channels to the empty grid areas to select channels to be shown in the view.
6. Click Save to save the view. Or click Add More to save the view and create another
view.
15.14 Account
The Account menu is where you can set up user accounts and passwords for the client
software. To simplify management, you can group user accounts according to role. A role
determines the permissions an individual user account can have.
To access the account menu:
• Click
and then click .
15.14.1 Managing User Accounts
By default, the client software includes an admin account that has full access to all features of the software and all connected systems. You can add user accounts with customized levels of access.
NOTE
The admin account cannot be deleted. The default user name for the admin account is admin and the
default password is admin.
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To create a user account:
1. Click Add.
2. Configure the following settings for the user account:
• User Name: Enter a user name for the account.
• Role: Select the role for the user account. By default, the user account gains all the
permissions of the role selected, but you can deactivate permissions as needed.
• Password/Confirm Password: Enter the password for the user account.
• Remarks (Optional): Enter a text description of the user account.
• User Rights: Check the permissions that will apply to the user account. If you click
on LiveView, Playback, and PTZ, you can select which channels the user account
can access in the Channel List section.
3. Click Save to create the account.
To switch between user accounts:
• Click
.
To modify a user account:
NOTE
Admin accounts with Account Setup permissions can change account passwords. A user cannot change
his own password.
• Click next to the user account you would like to modify. Edit the user account de-
tails and click Save.
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To delete a user account:
1. Click
next to the user account you would like to delete. Click OK to confirm.
15.14.2 Managing Roles
Roles make it easier to manage user accounts by determining the permissions an individual user account can have. By default, a new user account is given all the permissions of
the role they are assigned to.
To create a role:
1. Click the Role tab.
2. Click Add.
3. Configure the following settings for the role:
• Role Name: Enter a name for the role.
• Remarks (Optional): Enter a text description of the role.
• Role Rights: Check the permissions that will apply to user accounts assigned this
role. If you click on LiveView, Playback, and PTZ, you can select which channels
may be accessed in the Channel List section.
4. Click Save.
To modify a role:
• Click
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next to the role you would like to modify. Edit the role details and click Save.
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To delete a user account:
1. Click
next to the role you would like to delete. Click OK to confirm.
15.15 General
The General menu is where you can configure application settings for the client software.
To access the General menu:
• Click
and then click .
15.15.1 Basic
The Basic menu contains general settings for the client software.
The Basic menu contains the following settings:
• Log Saved Time: Select the number of days you would like the client to save log
entries.
• Instant Playback Time: Select the number of minutes the system will go back when
you start an instant playback.
• Network Capability: Select the speed of your computer’s network connection.
• Resume Live View State: Check for the client to resume live view when it starts up.
The live view will open to the last view that you had open.
• Auto login application: Check for the client to automatically login when it starts up
without entering a user name or password.
• Auto Login Windows: Not supported.
• Language: Select the language for the client software.
• Sync Time: Check to have the client software sync time with your computer’s system
time. Select the time the software will sync the time. Click Sync Now to manually sync
the time.
• Time Format: Select 12–Hour or 24–Hour time format. You must close the client and
restart it to apply this setting.
NOTE
Click Save to save setting changes.
15.15.2 File
The File menu allows you to select the folders where the client software will save downloaded video files and snapshots.
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The File menu contains the following options:
• Snapshot Path: Click Browse to select the default folder to save snapshots.
• Record Path: Click Browse to select the default folder to save video recordings.
• Config Path: Click Browse to select the folder where the client will save software con-
fig files.
NOTE
Click Save to save setting changes.
PC Users: You may need to run the client software as admin to save files to enable snapshot or video
recording.
15.15.3 Alarm Prompt
The Alarm Prompt menu allows you to configure audio alerts. The client will play audio
alerts when events occur. You can replace the default sounds with any .wav file.
NOTE
You must configure alarms in the Alarm CFG menu before the client will play alarm sounds.
The Alarm Prompt menu has the following options:
• Open Audio: Check to enable audio alerts.
• Loop: Check to repeat audio alerts until acknowledged.
• Camera Masking: Select or preview the sound that will play for camera masking
alarms.
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Using FLIR Cloud™ Client for PC or Mac
• Motion Detect: Select or preview the sound that will play for motion detection.
• Video Loss: Select or preview the sound that will play for video loss alarms.
• Disk Full: Select or preview the sound that will play for disk full alarms.
• Disk Error: Select or preview the sound that will play for disk errors.
• External: Select or preview the sound that will play for external alarms (triggered by
sensor devices, which may not be supported on all systems).
• E-map flashes when alarm occurs: If the camera has alarms enabled and is added
to an e-map, a
NOTE
Click Save to save changes.
appears on the e-map when an event occurs.
15.15.4 Version
The Version menu shows you which version of the client software you are using. It is recommended to always run the latest version of the software from .
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