Fitbit sense User Manual

User Manual
Version 1.2
Table of Contents
Get started 7
What's in the box 7 Charge your watch 8 Set up Sense 9
Connect to Wi-Fi 9
Unlock Fitbit Premium 11
Premium health and wellness reminders 11
Wear Sense 12
Placement for all-day wear vs. exercise 12 Fasten the band 13 Handedness 14 Wear and care tips 15 Change the band 15
Remove a band 15 Attach a band 16
Basics 17
Navigate Sense 17
Basic navigation 17 Button shortcuts 18 Widgets 21
Adjust settings 22
Display 23 Vibration &audio 23 Goal reminders 23 Quiet modes 23
Shortcuts 24 Check battery level 24 Set up device lock 25 Adjust always-on display 25
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Turn off the screen 27 Care for Sense 27
Apps and Clock Faces 28
Change the clock face 28 Open apps 29 Organize apps 29 Download additional apps 29 Remove apps 29 Update apps 30 Adjust app settings and permissions 30
Voice Assistant 31
Set up Amazon Alexa Built-in 31 Set up Google Assistant 31 Interact with your voice assistant 32 Check Alexa alarms, reminders, and timers 33
Lifestyle 34
Starbucks 34 Agenda 34 Weather 34
Check the weather 35
Add or remove a city 35 Find Phone 35
Notifications from your phone 37
Set up notifications 37 See incoming notifications 37 Manage notifications 38 Turn off notifications 38 Answer or reject phone calls 39
Take on-wrist phone calls 40 Respond to messages (Android phones) 41
Timekeeping 42
Use the Alarms app 42
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Dismiss or snooze an alarm 42 Use the Timer app 43
Activity and Wellness 44
See your stats 44 Track a daily activity goal 45
Choose a goal 45 Track your hourly activity 45 Track your sleep 46
Set a sleep goal 46
Learn about your sleep habits 46 Track your skin temperature changes 47 Manage stress 49
Use the EDA Scan app 50
Practice guided breathing 50
Check your stress management score 51 Advanced health metrics 52
Exercise and Heart Health 53
Track your exercise automatically 53 Track and analyze exercise with the Exercise app 54
Track an exercise 54
Customize your exercise settings 55
Check your workout summary 56 Check your heart rate 56
Custom heart-rate zones 58
Earn Active Zone Minutes 58
Receive heart-rate notifications 58 View your cardio fitness score 59 Work out with Fitbit Coach 60 Share your activity 60
Music 61
Connect Bluetooth headphones or speakers 61 Control music with Sense 61
Choose the music source 62
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Control music 62 Control music with the Spotify - Connect &Control app 62 Listen to music with the Pandora app (United States only) 63 Listen to music with the Deezer app 63
Fitbit Pay 64
Use credit and debit cards 64
Set up Fitbit Pay 64
Make purchases 64
Change your default card 66 Pay for transit 66
Update, Restart, and Erase 67
Update Sense 67 Restart Sense 67 Shutdown Sense 68 Erase Sense 68
Troubleshooting 69
Heart-rate signal missing 69 GPS signal missing 69 Can't connect to Wi-Fi 70 Other issues 71
General Info and Specifications 72
Sensors andComponents 72 Materials 72 Wireless technology 73 Haptic feedback 73 Battery 73 Memory 73 Display 73 Band size 73 Environmental conditions 74 Learn more 74 Return policy and warranty 74
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Regulatory and Safety Notices 75
USA:Federal Communications Commission(FCC) statement 75 Canada:Industry Canada (IC)statement 76 European Union (EU) 77 IP Rating 78 Argentina 79 Australia and New Zealand 79 Belarus 79 China 80 Customs Union 81 Indonesia 81 Israel 81 Japan 82 Kingdom of Saudi Arabia 82 Mexico 82 Moldova 83 Oman 83 Philippines 83 Serbia 83 Singapore 83 South Korea 84 Taiwan 85 United Arab Emirates 88 Safety Statement 88
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Get started

Fitbit Sense is the advanced smartwatch that helps you tune in to your body with tools for heart health, stress management, skin temperature trends, and more.
Take a moment to review our complete safety information at fitbit.com/safety. Sense is not intended to provide medical or scientific data.

What's in the box

Your Sense box includes:
Watch with small band
(color and material varies)
The detachable bands on Sense come in a variety of colors and materials, sold separately.
Charging cable Additional large band
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Charge your watch

A fully-charged Sense has a battery life of 6+ days. Battery life and charge cycles vary with use and other factors; actual results will vary.
To charge Sense:
1. Plug the charging cable into the USB port on your computer, a UL-certified USB wall charger, or another low-energy charging device.
2. Hold the other end of the charging cable near the port on the back of the watch until it attaches magnetically. Make sure the pins on the charging cable align with the port on the back of your watch.
Charge Sense for 12 minutes for 24 hours of battery life. While the watch charges, tap the screen twice or press the button to turn the screen on. The battery level appears for several seconds, then disappears so you can use your watch while it charges. Charging fully takes about 1-2 hours.
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Set up Sense

Set up Sense with the Fitbit app for iPhones and iPads or Android phones. The Fitbit app is compatible with most popular phones and tablets. See
fitbit.com/devices to check if your phone or tablet is compatible.
To get started:
1. Download the Fitbit app:
l Apple App Store for iPhones and iPads l Google Play Store for Android phones
2. Install the app, and open it.
l If you already have a Fitbit account, log in to your account > tap the
Today tab > your profile picture > Set Up a Device.
l If you don't have a Fitbit account, tap Join Fitbit to be guided through a
series of questions to create a Fitbit account.
3. Continue to follow the on-screen instructions to connect Sense to your account.
When you're done with setup, read through the guide to learn more about your new watch and then explore the Fitbit app.
For more information, see help.fitbit.com.

Connect to Wi-Fi

During setup, you're prompted to connect Sense to your Wi-Fi network. Sense uses Wi-Fi to more quickly transfer music from Pandora or Deezer, download apps from
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the Fitbit App Gallery, and for faster, more reliable OS updates.
Sense can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won't connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require more than a password to connect—for example, logins, subscriptions, or profiles. If you see fields for a username or domain when connecting to the Wi-Fi network on a computer, the network isn't supported.
For best results, connect Sense to your home Wi-Fi network. Make sure you know the network password before connecting.
For more information, see help.fitbit.com.

See your data in the Fitbit app

Open the Fitbit app on your phone or tablet to view your activity and sleep data, log food and water, participate in challenges, and more.
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Unlock Fitbit Premium

Fitbit Premium is your personalized resource in the Fitbit app that helps you stay active, sleep well, and manage stress. A Premium subscription includes programs tailored to your health and fitness goals, personalized insights, hundreds of workouts from fitness brands, guided meditations, and more. New Premium customers can redeem a free trial.
Sense comes with a 6-month free trial of Fitbit Premium for eligible customers in certain countries.
For more information, see help.fitbit.com.

Premium health and wellness reminders

Set up Premium health and wellness reminders in the Fitbit app, and receive reminders on your watch that encourage you to form and maintain healthy behaviors. For more information, see help.fitbit.com.
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Wear Sense

WearSense around your wrist. If you need to attach a different size band, or if you purchased another band, see the instructions in "Change the band" on page15.

Placement for all-day wear vs. exercise

When you're not exercising, wear Sense a finger's width above your wrist bone.
In general, it's always important to give your wrist a break on a regular basis by removing your watch for around an hour after extended wear. We recommend removing your watch while you shower. Although you can shower while wearing your watch, not doing so reduces the potential for exposure to soaps, shampoos, and conditioners, which can cause long-term damage to your watch and may cause skin irritation.
For optimized heart-rate tracking while exercising:
l During workouts, try moving the band higher on your wrist to get a better fit.
If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
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l Wear your watch on top of your wrist, and make sure the back of the device is
in contact with your skin.

Fasten the band

1. Place Sense around your wrist.
2. Slide the bottom band through the first loop in the top band.
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3. Tighten the band until it fits comfortably, and press the peg through one of the holes in the band.
4. Slide the loose end of the band through the second loop until it lies flat on your wrist. Make sure the band isn’t too tight. Wear the band loosely enough that it can move back and forth on your wrist.

Handedness

For greater accuracy, you must specify whether you wear Sense on your dominant or non-dominant hand. Your dominant hand is the one you use for writing and eating. To start, the Wrist setting is set to non-dominant. If you wear Sense on your dominant hand, change the Wrist setting in the Fitbit app:
From the Today tab in the Fitbit app, tap your profile picture >Sense tile >Wrist >Dominant.
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Wear and care tips

l Clean your band and wrist regularly with a soap-free cleanser. l If your watch gets wet, remove and dry it completely after your activity. l Take your watch off from time to time. l If you notice skin irritation, remove your watch and contact customer support.
For more information, see fitbit.com/productcare.

Change the band

Sense comes with a small band attached and an additional large, bottom band in the box. Boththe top and bottom bands can be swapped with accessory bands, sold separately on fitbit.com. For band measurements, see "Band size" on page73.
Fitbit Versa 3 bands are compatible with Sense.

Remove a band

1. Turn over Sense and find the band latches.
2. To release the latch, slide the flat button toward the band.
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3. Gently pull the band away from the watch to release it.
4. Repeat on the other side.

Attach a band

To attach a band, press it into the end of the watch until you hear a click and it snaps into place. The band with the loops and peg attaches to the top of the watch.
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Basics

Learn how to manage settings, set a personal PIN code, navigate the screen, and care for your watch.

Navigate Sense

Sense has a colorAMOLEDtouchscreen display and 1 button.
Navigate Sense by tapping the screen, swiping side to side and up and down, or pressing the button. To preserve battery, the watch’s screen turns off when not in use, unless you turn on the always-on display setting. For more information, see
"Adjust always-on display" on page25.

Basic navigation

The home screen is the clock.
l Swipe down to see notifications. l Swipe up to see widgets, such as your daily stats, the weather, and shortcuts
to start the Relax app and EDAScan app.
l Swipe left to see the apps on your watch. l Swipe right to open quick settings or return to the previous screen in an app. l Press the button to return to the clock face.
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Button shortcuts

Use the button to quickly access Fitbit Pay, voice assistant, quick settings, or your favorite apps.
Press and hold the button
Hold the button for 2 seconds to activate a feature of your choice. The first time you use the button shortcut, select which feature it activates. To change which feature
activates when you hold the button, open the Settings app on your watch and tap Shortcuts. Tap Press &hold, and select the app you want.
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Double-press the button
Double-press the button to open shortcuts to 4 apps or features. To start, the 4
shortcuts are music controls , quick settings , your voice assistant, and Fitbit
Pay . To change these shortcuts, open the Settings app on your watch and tap Shortcuts. Under Double Press, tap the shortcut you want to change.
Quick settings
Swipe right from the clock face on your watch to access quick settings.
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Do Not Disturb
When the do not disturb setting is on:
l Notifications, goal celebrations, and reminders
are muted.
The do not disturb icon illuminates in quick
l
settings.
You can't turn on do not disturb and sleep mode at the same time.
Sleep Mode
When the sleep mode setting is on:
l Notifications, goal celebrations, and reminders
are muted.
l The screen's brightness is set to dim. l The Always-On Display clock face is turned off. l The screen stays dark when you turn your wrist.
The sleep mode icon illuminates in quick
l
settings.
Sleep mode turns off automatically when you set a sleep schedule. To set a schedule:
Open the Settings app and tap Quiet modes.
1.
2. Under Sleep mode, tap Schedule mode >Off­hours.
3. Tap the start or stop time to adjust when the mode turns on and off. Swipe up or down to change the time, and tap the time to select it. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.
Screen Wake
You can't turn on do not disturb and sleep mode at the same time.
When you set screen wake to automatic , the screen turns on each time you turn your wrist.
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Brightness
Whenyou set screen wake to manual, press the button or tap the screen to turn on the display.
Adjust the screen brightness.
Always-On Display
Music Volume
Turn always-on display on or off. For more information, see "Adjust always-on display" on page25.
Adjust the volume of music playing through headphones or speakers paired to your watch. For more information, see "Connect Bluetooth headphones
or speakers" on page61.

Widgets

Add widgets to your watch to see your daily stats, log your water intake or weight, check the weather forecast, and start a session in the Relax app or EDAScan app, and more. To see your widgets, swipe up from the clock face.
To add a new widget:
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1. From the clock face, swipe up to the bottom of the widgets,and tap Manage.
Under More Widgets, tap the icon next to the widget you want to add.
2.
3. Swipe up to the bottom of the page,and tap Done.
To turn off a widget:
1. From the clock face, swipe up to the bottom of the widgets,and tap Manage.
2. Tap the >icon next to the widget you want to adjust. Tap the switch icon next to Show Widget to turn it off.
3.
4. Swipe up to the bottom of the page,and tap Done.
To adjust the information you see on a widget:
1. From the clock face, swipe up to the bottom of the widgets,and tap Manage.
2. Tap the >icon next to the widget you want to adjust.
3. Adjust any settings you want to change.
4. Swipe up to the bottom of the page,and tap Done.
To change the order of widgets:
1. From the clock face, swipe up to the bottom of the widgets,and tapManage.
2. Press and hold the widget you want to move, and drag it up or down in the list of widgets. When it's in the correct new location, lift your finger.
3. Swipe up to the bottom of the page,and tapDone.

Adjust settings

Manage basic settings in the Settings app :
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Display

Brightness Change the screen's brightness.
Screen wake
Screen timeout
Always-on display
Change whether the screen turns on when you turn your wrist.
Adjust the amount of time before the screen turns off or switches to the always-on display clock face.
Turn always-on display on or off, and change the type of clock face shown.
Vibration &audio
Vibration Adjust your watch's vibration strength.
Microphone Choose whether your watch can access the microphone.
Bluetooth Manage connected Bluetooth devices.

Goal reminders

Active Zone Minutes goal
Turn Active Zone Minutes weekly goal notifications on or off.

Quiet modes

Focus mode
Do not disturb
Sleep mode Adjust sleep mode settings, including setting a schedule for the
Alexa notifications
Turn off notifications while using the Exercise app .
Turn off all notifications.
mode to automatically turn on and off.
Turn Amazon Alexa notifications off.
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Shortcuts

Press &hold
Double Press
Choose the app or feature you want to open when you press and hold the button.
Choose 4 apps or features to appear as shortcuts when you double­press the button.
Tap a setting to adjust it.Swipe up to see the full list of settings.

Check battery level

From the clock face, swipe right. The battery level icon is at the top of the screen.
Wi-Fi won't work on Sense when the battery is 25% or less, and you'll be unable to update your device.
If your watch's battery is low (fewer than 24 hours remaining), a red battery
indicator appears on the clock face. If your watch's battery is critically low (fewer than 4 hours remaining), the battery indicator flashes. When the battery is low:
l The screen brightness is set to dim l The vibration strength is set to light l If you’re tracking an exercise with GPS, GPS tracking turns off l Always-on display is turned off l You can't use the voice assistant feature l You can't use quick replies
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l You can't use music controls l You won't receive notifications from your phone
Charge Sense to use or adjust these features.

Set up device lock

To help keep your watch secure, turn on device lock in the Fitbit app, which prompts you to enter a personal 4-digit PINcode to unlock your watch. If you set up Fitbit Pay to make contactless payments from your watch, device lock is turned on automatically and you're required to set a code. If you don't use Fitbit Pay, device lock is optional.
Turn on device lock or reset your PINcode in the Fitbit app:
From the Today tab in the Fitbit app, tap your profile picture >Sense tile >Device Lock.
For more information, see help.fitbit.com.

Adjust always-on display

Turn on always-on display to show the time on your watch, even when you're not interacting with the screen.Many clock faces and certain apps have an always-on display mode.
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To turn always-on display on or off, swipe right from the clock face to open quick
settings. Tap the always-on display icon .
Note that turning on this feature impacts your watch's battery life. When always-on display is turned on, Sense requires more frequent charging.
Clock faces without an always-on display mode use a default always-on display clock face. Choose between an analog or digital clock face. Open the Settings app
>Display. In the Always-on display section, tap Analog or Digital.
Always-ondisplay automatically turns off when your watch's battery is critically low.
For more information, see help.fitbit.com.
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Turn off the screen

To turn off your watch's screen when not in use, briefly cover the watch face with your opposite hand, press the button, or turn your wrist away from your body.
Note that if you turn on the always-on display setting, the screen won't turn off.

Care for Sense

It's important to clean and dry Sense regularly. For more information, see
fitbit.com/productcare.
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