Firetide HotPort 7010W, HotPort 7010 Installation Manual

HotPort

Firetide Installation Guide

HotPort 7010(W) Mesh Node

Published July, 2016

ii HotPort Firetide Installation Guide

Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort and HotPoint are all
trademarks of Firetide, Inc. All other trademarks are the property of their respective
owners.

Information in this document is subject to change without notice.

Firetide, Inc.

2105 S. Bascom Avenue, Suite 220
Campbell, CA 95008
USA

www.firetide.com

iii

About this document

!

This section lists the audience, purpose, summary of information, and
conventions used in this document.

Audience

This document is intended for certified professionals who install Firetide wireless
solutions.

Purpose

This document has the information and procedures necessary to install and
do basic tests with Firetide HotPort 7010(W) mesh node.

Conventions

Certain information has special meaning for the reader. This information appears
with an icon that indicates a particular condition, such as a warning or caution,
or a label, such as “Note” or “Best Practice”.

Electrical hazards

electrocution is probable. This image appears before each electrical
hazard statement.

are those environments where the danger of

Warnings

not obey the instruction in a warning, the result might include serious
injury or death. This image appears before each warning statement.

Cautions

injury, inconvenience, and damage to equipment. This image appears
before each caution statement.

Notes

contain optional advice and information particular to a special case or

application.

Best practices

expectations.

contain safety information that you must obey. If you do

contain information that you should obey to avoid minor

contain specific recommendations based on industry-standard

Document feedback

If you find an error or content missing from this document, we want to hear
about it. You can send your feedback about any of our documents to
[e-mail].

iv

Contacting customer support

Worldwide customer support

Days/Hours

Contact

Americas

Monday to Friday
7:00 am to 5:30 pm PST
(Pacific standard time)

http://www.firetide.com/requestsupport
1 (877) FIRETIDE, extension 2
[phone], extension 2
[phone]

Africa

Monday to Friday

http://www.firetide.com/requestsupport

Asia

8:00 am to 5:30 pm IST

[phone]

Australia

(India standard time)

Fax [phone]
Europe

If you need support, depending on the problem, you might be asked for this
information:

•

Description of the problem

•

Computer with HotView Pro and an installed management license

•

Channel and frequency plans

•

Recent spectrum analysis

•

Device topology in Google Earth (KMZ file)

•

Network map or topology plan with the names and device information

You must also have administrator access to the mesh to be able to receive
technical support.

The next table lists the contact information for customer support.

v

Contents

About this document iii

Audience .........................................................

Purpose ...........................................................

Conventions ....................................................

Document feedback .........................................

Contacting customer support ...........................iv

........................................................... iv

iii

iii

iii

iii

HotPort 7010(W) mesh nodes 1

Before you permanently install a HotPort 7010(W) mesh node 1

Preparing what you need to install
Box contents for an outdoor mesh node 2

Parts of an outdoor mesh node ........................2

Ground screw
LEDs
Ports
Pressure relief valve

2

3
3
3

4
Reset button
Antenna connectors
Sun shield

Test before you install.................................... 5

Required material that is not included
Required tools that are not included
Certification requirement
Doing the tests

4

4

5

6

6

6

6

HotPort 7010(W) mesh node installation 10

Tools required .................................................

Doing a site survey ..........................................

Safe installation practices ...............................

Preparing a mesh node for installation ...........

10

10

11

12

vi

Preparing earth ground ...................................

Installing a mesh node and antenna assembly 14

13

Opening the mount bracket .............................

Attaching the mesh node to a wall
Attaching a mesh node to a vertical pole
Attaching a mesh node to a horizontal pole 19
Attaching straps

Troubleshooting

Cannot see a mesh node in HotView Pro ...........

After multiple reboots a mesh node is missing 22

Performance not as expected ...........................

Resetting an outdoor mesh node to factory default settings 23

Power connection ............................................

15

17

17

20

22

22

22

23

Connector pin and cable information 24

HotPort 7010(W) AC power connector ...............

Custom power cables .........................................

24
24

Weatherproof procedures

Tools and materials ..........................................

Making weatherproof cable to node connections 25

25

25

HotPort 7010(W) mesh nodes

Radio

Software license

(included)

HotView Pro

model number

Firetide HotPort
operates in 802.11a, b, and g mode. You can enable 802.11n to use MIMO, or
configure the mesh node to operate in other modes with HotView Pro.

Licenses enable other software features.

The next table lists the radio, included software license, and the model number
that appears in HotView Pro.

Two radios

Two radios, 802.11n-capable MIMO

To use MIMO, you must have one MIMO license for each mesh node. One MIMO
license is sufficient for all of the radios in one mesh node. A MIMO license
enables a mesh node for all radios currently licensed or licensed in the future.

If you plan to use DFS, you must take the web-based training class. After you
pass the class, Firetide will give you login credentials so you can configure DFS
with HotView Pro.

TM

mesh nodes come from the factory with two radios that

—

SW-7000-MIMO

7012

7102

Before you permanently install a HotPort 7010(W)
mesh node

Before you install an outdoor mesh node in a permanent location, you need to
make sure you have all of the correct components and make sure the components
are operational.

Note:

able to install Firetide products.

You must complete the training program and be certified by Firetide to be

1

HotPort 7010(W) mesh nodes

2

Preparing what you need to install

To get what you need to set up a mesh node:

1.

Open the box.

2.

Remove the contents.

3.

Check the contents for damage.
If a part is missing or damaged, call your Firetide reseller.

4.

If the contents are good and correct, keep the box for future use.

Box contents for an outdoor mesh node

An outdoor model comes with these items:

•

HotPort mesh node with weatherproof caps in a NEMA-4X enclosure and
sun

shield with a two-piece mounting bracket

•

Six detachable 2.4/5 GHz omni-directional antennas

•

Two N to reverse-polarity SMA adapters

•

Mount bracket for 3.7 to 5 cm (1.5 to 2.0 inch) diameter poles or a wall

•

Mount kit

-

U-bolts, M6x1.0-80mm, with flat washers, split washers, nuts

-

Claw-tooth pole grippers

-

M6x1.0-40mm hex bolt

-

M6x1.0-20mm hex bolt

-

Hex-head socket wrench

•

AC weatherproof plug assembly (AC cable not included)

Note.

AC connector with cables can be purchased from Firetide.

Parts of an outdoor mesh node

The next picture shows the connectors and LEDs on the bottom panel o f a
HotPort 7010 (W) mesh node. Weatherproof caps protect the connectors.

For information about cables and accessories approved for use with
Firetide devices, refer to the

Accessory Cable Guide

.

HotPort 7010(W) mesh node

3

Radio 1 connectors

G round screw

Ground screw

The ground screw is in the upper left hand corner of the bottom panel. You must
ensure adequate grounding for the mesh node.

Pressure relief valve/
Reset button

Ethernet ports

Radio 2 connectors

AC Power connector

LEDs

The bottom panel has these LEDs:

•

Power, which is a green color when the device receives power. The LED is dark
when the mesh node does not receive power.

•

Status LED:

-

Steady green color when the system passes start-up tests.

-

Dark when the mesh node is not ready.

-

Blinks green when the device resets.

•

Mesh. Each radio LED comes on when a neighbor connects to that radio. The
LEDs are dark when there is no neighbor.

Ports

Ports 1 through 4 on a HotPort 7010(W) mesh node are switch ports, similar
to the 7010 mesh node. Like the 7010 mesh node, Port 1 can receive power
from an 802.at compliant PoE source.

HotPort 7010(W) mesh node

4

Pressure relief valve

The pressure relief valve is on the bottom panel. If you need to remove the valve
to reset the mesh node, turn it by hand or use a wrench. If you remove the valve
cover only, you can see the valve. See the next image.

Pressure relief valve

Reset button

The reset button is on the bottom panel and is covered by a pressure relief
valve. You can remove the valve to do a factory reset of the mesh node. See
“Resetting an outdoor mesh node to factory default settings” on page 24.

Antenna connectors

The next picture shows the bottom panel with two antenna connectors for each
radio

.

Radio 1 connectors

Radio 2 connectors