Firetide HotPoint 5100 Hardware Installation Manual
HotPoint Hardware Installation Guide
HotPoint 5100 Access Point
Published March 2014
©2013 Firetide, Inc. All rights reserved.
Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort, HotPoint, and
HotClient are all trademarks of Firetide, Inc. All other trademarks are the property of their
respective owners.
Information in this document is subject to change without notice.
Firetide, Inc.
2105 S. Bascom Avenue, Suite 220
Campbell, CA 95008
USA
www.firetide.com
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About this document
This section lists the audience, purpose, and conventions used in this document.
Audience
This document is intended for qualified installers and administrators of Firetide
products.
Purpose
This document has the information necessary to configure, install, and do basic
troubleshooting for HotPoint 5100 access points.
Conventions
Certain information has special meaning for the reader. This information appears
with an icon that indicates a particular condition, such as a warning or caution,
or a label, such as “Note” or “Best Practice”.
Electrical hazards are those environments where the danger of
electrocution is probable. This image appears before each electrical
hazard statement.
Warnings contain safety information that you must obey. If you do
not obey the instruction in a warning, the result might include serious
injury or death. This image appears before each warning statement.
Cautions contain information that you should obey to avoid minor
!
Notes contain optional advice and information particular to a special case or
application.
Best practices contain specific recommendations based on industry-standard
expectations.
injury, inconvenience, and damage to equipment. This image appears
before each caution statement.
Document feedback
If you find an error or content missing from this document, we want to hear
about it. You can send your feedback about any of our documents to
techpubs@firetide.com.
Contacting customer support
If you need support, depending on the problem, you might be asked for this
information:
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• Description of the problem
• Computer with HotView Pro and an installed management license
• Channel and frequency plans
• Recent spectrum analysis
• Device topology in Google Earth (KMZ file)
• Network map or topology plan with the names and device information
You must also have administrator access to the mesh to be able to receive
technical support.
The next table lists the contact information for customer support.
Worldwide customer support Days/Hours Contact
Americas Monday to Friday
7:00 am to 5:30 pm PST
(Pacific standard time)
Africa
Asia
Australia
Monday to Friday
8:00 am to 5:30 pm IST
(India standard time)
Europe
support@f iretide.com
1 (877) FIRETIDE, extension 2
+1 (408) 399-7771, extension 2
+1 (408) 355-7271
support@f iretide.com
+918040215111
Fax +1(408) 317-2257
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Contents
About this document iii
Audience ......................................................... iii
Purpose .......................................................... iii
Conventions ..................................................... iii
Document feedback ........................................... iii
Contacting customer support ............................... iii
HotPoint access point overview 1
Hardware features ............................................. 1
Management options ......................................... 2
HotView Pro 2
Web interface 2
HotPoint 5100 access point preparation 3
Verifying the box contents .................................. 3
Parts of a HotPoint access point ........................... 4
Attaching cables and accessories ......................... 4
Using Power over Ethernet .................................. 5
Connecting a computer to a new access point ......... 5
LEDs ............................................................... 8
LED boot operation 8
LED operation during client association
and data traffic 8
LED operation during a firmware upgrade 8
Radios ............................................................ 8
Indoor access point installation 9
Appropriate locations for an indoor access point ..... 9
Antenna installation .......................................... 9
Recommendations for outdoor use ....................... 9
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Operational requirements ................................... 9
Installing the mesh node in an enclosure ............... 9
Troubleshooting 11
Resetting an indoor node to factory default settings 11
Improving client experience and device performance 11
vi HotPoint 5100 Access Point Hardware Installation Guide
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