FELLOWES W11C User Manual

W11C

Get More Done Today

™

C

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Dear Customer,

Thank you for buying a Fellowes Personal Shredder. We have
made many improvements in our personal shredder since its
introduction in 1990 as the first of its kind on the market.
We are confident that it offers you the greatest value for your
money in its product category today. We hope it meets – or even
exceeds – your expectations.

To ensure years of safe, efficient use, please read these few
pages about your new shredder. If this manual doesn’t answer
all your questions or if you wish to comment on this product, we
welcome your call or letter.

Sincerely,

James Fellowes
Chairman & CEO

Contents

Product Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

2

Product Profile

This product is built to shred
It is not built to take paper clips, continuous forms, adhesive labels,
transparencies, newspaper, cardboard or any plastic other than
credit cards. Using it for these purposes is likely to cause irreparable
damage.

Sheet capacity* 11 sheets
Paper shred size 5/32" x 2" (3.9 x 50 mm)
Maximum paper width 9" (229 mm)
Recommended daily capacity 25-50 shredding passes
Maximum running time 5 minutes
Automatic cool-down period 20 minutes

*Based on 20 lb., 8-1/2" x 11" paper with shredder operating at rated voltage; heavier paper, high humidity, or other

than rated voltage may reduce sheet capacity.

paper, staples and credit cards

Confetti-cut

.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING

While setting up shredder

• Check shredder for damage or defects; some paper particles in the basket are normal due
to product testing and does not indicate a defect.

• Avoid touching exposed blades on underside of confetti-cut shredder head.

• Plug power cord in an outlet that can easily be reached.

• Do not place shredder near or over a heat or water source.

While operating shredder

• Keep hands and hanging objects (jewelry, ties, loose clothing,
long hair, etc.) away from paper entry.

• Keep children and pets away from the shredder.

When not in use

• Always turn off and unplug shredder.

• Unplug before emptying basket.

• Do not open shredder head: Danger of electric shock.

NOTE:

Do not use flammable synthetic oil, petroleum-based products

or aerosols of any kind on or near product at any time.

3

Set-Up

For safety reasons, this model will operate only if the shredder head is in the correct position
on the basket. Align slot on the side of the shredder head (A) with tab on the side of the
basket (B) and place it onto the basket in this position.

Operation

For convenience, your shredder is equipped with an
means that when the control switch (D) is on automatic [I] position, the shredder will start run­ning when you put paper into it and stop 1 or 2 seconds after the paper has passed through.
Because the sensor cannot tell the difference between paper and other objects, this feature
can also be a hazard, especially to children and pets. To avoid accidents, turn off the
shredder as soon as you are finished. Unplug shredder if it will not be used for an extended
period.

To shred

• Plug in shredder with control switch (D) in off [O] position.

• Slide control switch to automatic [I] position to signal readiness.

Paper:

• Feed paper straight into entry (E), until the shredder automatically begins shredding; see

Product Profile

• Shred for no more than 5 minutes; shredding longer will cause shredder to turn itself off for
20 minutes to cool down.

• Slide control switch to off [O] position after cutting has stopped. Cutting continues for 1-2
seconds after paper has gone through in order to clear shredded paper from cutting
cylinders.

for limits on paper width, shreddable items, sheet capacity, etc.

Credit Cards:

• Feed one card at a time, into the middle of the paper entry (E), releasing when shredding
begins. Shredder will stop when credit card has passed through the entry.

In case of a
capabilities, press the control switch to the off [O] position and empty the basket if full. Then:

1) Slide control switch in reverse [R] position and attempt to back paper out of shredder.

2) If shredder jams in reverse mode, slide control switch to automatic [I] position and attempt

3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic

If you are unable to clear the jam using this method, turn off and unplug the shredder; remove
shredder head from the wastebasket and carefully remove any paper extending below the
cutting cylinders; empty the wastebasket; reassemble the shredder and repeat jam clearing
procedure.

paper jam

to continue shredding operation.

[I] positions to attempt to move jammed paper completely through shredder.

, which may occur if the shredder is pushed beyond its specified

automatic-start sensor (C)

. This

4

Maintenance

Regular emptying of the basket

cutting cylinders. If paper is within 2 inches of shredder head, turn off and unplug the
shredder, remove the shredder head and empty the basket.

Regular oiling of the shredder

If you are running the shredder at or near capacity, we recommend oiling it
Using Fellowes Powershred Lubricant #35250 or other non-aerosol vegetable-based
oil in a long-nozzle container:

• Apply oil over full width of paper entry (E) with shredder in off [O] position.

• Press control switch to automatic [I] position which will cause shredder to run for about 2
seconds.

• Press switch in reverse [R] position for 3-5 seconds.

• Repeat above automatic [I] and reverse [R] sequence three times.

REMINDER:

lubricants of any kind in or near the shredder at any time.

Do not use flammable synthetic oil, petroleum-based products or aerosol

is important to ensure the smooth operation of the

is also necessary to ensure proper performance.

monthly

.

Troubleshooting

If you have a problem with your shredder, check the symptoms and remedies below. If you
cannot solve the problem this way, contact Fellowes Customer Service.

shredder head

void your warranty.

to attempt repair: It could expose you to serious electric shock and will

Do not open

Symptom

Shredder does not start or stops while shred­ding.

Shredder squeaks, grinds or runs below
capacity.

Shredder continues to run for 1 or 2
seconds after shredding has been
completed.

Remedy

• Make sure shredder is plugged in and
switch is in automatic [I] position.

• If paper appears to be jammed. Follow
instructions under

• Check shredder head position. Follow
instructions under

• Wait 20 minutes for shredder to cool
down before trying again.

Check to see if basket is full. Oil cutting
cylinders. Follow instructions under

Maintenance.

No action required. This is a self-cleaning
function.

Operation

Set-Up

.

.

5

Customer Service

Fellowes offers a toll-free help line for customers living in the United States, Canada, Mexico
and Australia. If you live outside of these regions or are otherwise unable to use our help line,
please call the Fellowes location nearest you, send us a letter or email, or contact your local
dealer. All of our customer service phone numbers and other points of contact are listed on the
back of this manual.

Limited Warranty

Fellowes, Inc. (“Fellowes”) warrants the cutting blades of the machine to be free from defects
in material and workmanship for
sumer. Fellowes warrants all other parts of the machine to be free of defects in material and
workmanship for
found to be defective during the warrant period, your sole and exclusive remedy will be
repair or replacement, at Fellowes’ option and expense, of the defective part.

This warranty does not apply in cases of abuse, mishandling or unauthorised repair. ANY
IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR A PARTIC­ULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE WARRANTY PERI­OD SET FORTH ABOVE. In no event shall Fellowes be liable for any consequential or inciden­tal damages attributable to this product. This warranty gives you specific legal rights. You
may have other legal rights that vary. The duration, terms and conditions of this warranty are
valid worldwide, except where different limitations, restrictions or conditions may be required
by local law.

For more details or to obtain service under this warranty, please contact us (see back cover)
or your dealer.

Warrantor: Fellowes, Inc.

1 year

5 years

from the date of purchase by the original consumer. If any part is

from the date of purchase by the original con-

6

Help Line

Australia + 1-800-33-11-77

Canada + 1-800-665-4339

México + 1-800-234-1185

United States + 1-800-955-0959

Fellowes

Australia + 61-3-8336-9700

Benelux + 31-(0)-76-523-2090

Canada + 1-905-475-6320

Deutschland + 49-(0)-5131-49770

France + 33-(0)-1-30-06-86-80

Italia + 39-(0)-71-730041

Japan + 81-(0)-3-5496-2401

Korea + 82-(0)-2-3462-2884

Malaysia + 60-(0)-35122-1231

Polska [phone]

Spain + 34 91 748 05 01

Singapore + 65-6221-3811

United Kingdom + 44-(0)-1302-836836

United States + 1-630-893-1600

© 2005 Fellowes. Form No. 400885