Faronics Deep Freeze Mac User Manual
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Deep Freeze Mac User Guide
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Deep Freeze Mac User Guide
Last modified: October, 2014
© 1999 - 2014 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core Console,
Faronics Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System
Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All other
company and product names are trademarks of their respective owners.
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Faronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Apple Remote Desktop (ARD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Definition of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Deep Freeze Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Option 1: Install or Upgrade Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Option 2: Create an Installation Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Option 3: Install Deep Freeze Remote and Tasks for ARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Xgrid with Deep Freeze Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Using Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deep Freeze Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Saving Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Software Installation and Permanent Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Checking for Deep Freeze Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Boot Control Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Drives Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ThawSpace Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adding a Global ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adding a User ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing a User or Global ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Resizing a ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Limitations of Resizing a ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Maintenance Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Creating and Naming Multiple Maintenance Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Edit, Delete, Export, and Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Mapping Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
DF Users Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adding, Deleting, and Editing DF Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Uninstall Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Exporting and Importing Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deep Freeze Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Deep Freeze Mac User Guide
4|Contents
Using Deep Freeze Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Thaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Wake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Shut Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deep Freeze Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Deep Freeze Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Adding a script file via Apple Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Adding Targeted Computers to the Task List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using and Editing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Sample Command Line Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Uninstalling Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uninstalling Deep Freeze Manually on the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Uninstalling Deep Freeze via Deep Freeze Remote. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Uninstalling Deep Freeze via Deep Freeze Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Deep Freeze Mac User Guide
Topics
Preface
This user guide explains how to install, configure and use Deep Freeze Mac.
Important Information
Technical Support
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Deep Freeze Mac User Guide
6| Preface
Important Information
About Faronics
Product Documentation
This section contains important information about your Faronics Product.
Faronics delivers market-leading solutions that help manage, simplify, and secure complex IT
environments. Our products ensure 100% machine availability, and have dramatically impacted
the day-to-day lives of thousands of information technology professionals. Fueled by a
market-centric focus, Faronics’ technology innovations benefit educational institutions, health
care facilities, libraries, government organizations, and corporations.
The following documents form the Deep Freeze Mac documentation set:
• Deep Freeze Mac User Guide — This document guides you how to use the product.
• Deep Freeze Mac Release Notes — This document lists the new features, bug fixes and known
issues.
Product documentation is available at:
www.faronics.com/library.
About Apple Remote Desktop (ARD)
Apple Remote Desktop is Apple Computer’s complete desktop management solution for Mac OS
X. Faronics does not provide sales or technical support information for Apple Remote Desktop.
More information regarding ARD can be found at http://www.apple.com/remotedesktop.
Deep Freeze Mac User Guide
Technical Support|7
Technical Support
Every effort has been made to design this software for ease of use and to be problem free. If
problems are encountered, contact Technical Support.
Web:
www.faronics.com
Technical Suport:
www.faronics.com/support
Deep Freeze Mac User Guide
8| Preface
Definition of Terms
Term Definition
Frozen A state of Deep Freeze where any changes, whether malicious or intentional,
are reversed on restart.
Thawed A state of Deep Freeze where changes made to the computer are permanent
and not reversed on restart.
ThawSpace ThawSpace is a virtual partition that can be used to store programs, save
files, or make permanent changes. All files stored in the ThawSpace are
retained after a restart, even if the computer is Frozen. Since a ThawSpace is
unprotected, it requires standard data protection such as backup and virus
scan.
Deep Freeze
Remote
Deep Freeze
Tasks
Deep Freeze Remote is an application that allows you to manage Deep
Freeze via Apple Remote Desktop (ARD).
Deep Freeze Tasks are pre-configured actions used to manage Deep Freeze
via ARD.
Deep Freeze Mac User Guide
Introduction
Faronics Deep Freeze helps eliminate computer damage and downtime by making computer
configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to
the computer—regardless of whether they are accidental or malicious—are never permanent when
the computer is in a Frozen state. Deep Freeze provides immediate immunity from many of the
problems that plague computers today—inevitable configuration drift, accidental system
misconfiguration, malicious software activity, and incidental system degradation.
Deep Freeze protects the computers that are set to boot from the hard drive. Deep
Freeze cannot protect the computers that are set to boot from an external drive
(USB, FireWire or Thunderbolt) or from a hard drive where Deep Freeze is not
installed.
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Topics
Deep Freeze Overview
System Requirements
Deep Freeze Mac User Guide
10| Introduction
Deep Freeze Overview
Deep Freeze protects the boot drive (where the Operating System is installed) and optionally,
other drives on your computer. Deep Freeze protects the installed programs when they are
installed on the drive protected by Deep Freeze.
Deep Freeze also manages the user profiles on the computer. The user’s home directory stores the
preferences of the user. The user’s home directory also stores data such as, documents, Internet
Favorites, and music.
Deep Freeze has two states:
•Frozen — is the protected state where any changes, whether malicious or unintentional, are
reversed on restart.
•Thawed — is the unprotected state where changes made to the computer are permanent and
not reversed on restart.
Deep Freeze protects the computers that are set to boot from the hard drive. Deep
Freeze cannot protect the computers that are set to boot from an external drive
(USB, FireWire or Thunderbolt) or from a hard drive where Deep Freeze is not
installed.
Deep Freeze Mac User Guide
System Requirements|11
System Requirements
System Requirements for Deep Freeze Mac:
Deep Freeze Mac 5.9 is supported on:
• OS X Snow Leopard 10.6.3 (or higher)
• OS X Lion 10.7.x
• OS X Mountain Lion 10.8.x
• OS X Mavericks 10.9.x
• OS X Yosemite 10.10.x
• OS X Server 10.6.3 Snow Leopard (or higher)
• OS X Lion Server 10.7.x
• OS X Server
Deep Freeze Mac 4.6 supported on:
• OS X Tiger 10.4.11
• OS X Leopard 10.5.1 (or higher)
Deep Freeze Mac is a universal binary application.
ARD integration requires Apple Remote Desktop version 3.2 or later.
A minimum of 256 MB RAM is recommended.
Supports HFS Plus file system. Encrypted volumes are not supported at this time.
Deep Freeze Mac User Guide
12| Introduction
Deep Freeze Mac User Guide
Topics
Installing Deep Freeze
This chapter describes the installation process.
Installing Deep Freeze
Option 1: Install or Upgrade Locally
Option 2: Create an Installation Package
Option 3: Install Deep Freeze Remote and Tasks for ARD
Using Xgrid with Deep Freeze Mac
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Deep Freeze Mac User Guide
14| Installing Deep Freeze
Installing Deep Freeze
Installation and configuration of Deep Freeze Mac requires administrative access.
Deep Freeze Mac is downloadable via the Internet from:
www.faronics.com
Complete the following steps to install Deep Freeze Mac:
1. Double-click Deep Freeze Installer to begin the installation process. The following screen is
displayed:
Deep Freeze Mac User Guide
2. Select one of the following options:
•Option1: Install or Upgrade Locally — to install Deep Freeze on the computer you are
running the installer on.
•Option 2: Create an Installation Package — to create an installation package with the same
settings for multiple computers.
•Option 3: Install Deep Freeze Remote and Tasks for ARD— to install Deep Freeze Remote and
Deep Freeze tasks for Apple Remote Desktop on this computer and manage Deep Freeze
computers remotely.
3. Click Continue.
Each of the above options is described separately in the following sections:
• Option 1: Install or Upgrade Locally
• Option 2: Create an Installation Package
• Option 3: Install Deep Freeze Remote and Tasks for ARD
Option 1: Install or Upgrade Locally|15
Option 1: Install or Upgrade Locally
This option is used to install Deep Freeze locally on the computer you are running the installer on.
You can also upgrade the previous version of Deep Freeze installed locally with this option.
Complete the following steps after selecting Install Locally and clicking Continue.
1. The Deep Freeze installer is displayed.
2. The security notice is displayed. Click Continue.
3. The License is displayed. Click Continue and Accept.
Deep Freeze Mac User Guide
16| Installing Deep Freeze
4. Enter a the License Key if you have one. Leave the License Key field blank to install Deep
Freeze as an evaluation. Click Continue.
After installation, login to Deep Freeze and select DFXControl > Enter License
Key. Specify the License Key and click OK.
Deep Freeze Mac User Guide
5. Click Install. Enter the system administrator’s password and click OK.
Option 1: Install or Upgrade Locally|17
6. The final screen is displayed. Click Restart.
The computer restarts on clicking the Restart button.
The computer restarts in a Frozen state. To make changes to Deep Freeze configuration, click the
Deep Freeze icon the menu and select Login. Alternatively, use the Ctrl + Opt + F6 key
combination to start Deep Freeze. Another way to start Deep Freeze is to click the
DFXControl.app located in /Applications/Faronics/.
If you are upgrading from a previous version of Deep Freeze, the existing users are
retained. If this is a new installation of Deep Freeze, you will be prompted to
create the Deep Freeze Administrator account before login. For more information
about loging in to Deep Freeze, refer to Login.
Deep Freeze Mac User Guide
18| Installing Deep Freeze
To make permanent changes to the computer when it is in a Frozen state, you
must first restart Thawed from the Boot Control tab. For more information, refer
to Boot Control Tab.
Deep Freeze Mac User Guide
Option 2: Create an Installation Package|19
Option 2: Create an Installation Package
Select this option to create an installation package with the same settings for multiple computers.
Gatekeeper is a security feature in OS X Mountain Lion that can be configured in
the System Preferences. Since the Deep Freeze custom installation package is not
digitally signed by Faronics, it may be blocked by Gatekeeper. To override
Gatekeeper, use control-click to open the Deep Freeze custom installation
package.
Complete the following steps after selecting Create an Installation Package and clicking Continue.
1. The following screen is displayed. There are two options:
•Option A: Create an Upgrade Installer: Select Skip customization and create an installer to
upgrade Deep Freeze to create an upgrade installer. This will upgrade Deep Freeze with the
existing settings.
•Option B: Customize the Installer: Do not select Skip customization and create an installer to
upgrade Deep Freeze.
Click Continue. (For this example, we have selected Option B.)
2. Select Use Evaluation or Enter a License Key to specify a valid license key. Click Continue.
Deep Freeze Mac User Guide
20| Installing Deep Freeze
3. Create an Administrator for Deep Freeze. Specify a Deep Freeze User Name, Password and
verify the password. Click Continue.
Deep Freeze Mac User Guide
4. Create additional users (optional). For this example, we have selected No, just continue.
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