Faronics Deep Freeze Enterprise User Manual

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Deep Freeze Enterprise User Guide

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Deep Freeze Enterprise User Guide

Last modified: November, 2014

© 1999 - 2014 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core, Faronics
Anti-Virus, Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics
System Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All
other company and product names are trademarks of their respective owners.

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About Faronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deep Freeze Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Deep Freeze Enterprise Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing Deep Freeze Configuration Administrator and Enterprise Console . . . . . . . . . . . . 16

Customization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Re-Initializing the Customization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Update Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

One Time Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Using Deep Freeze Configuration Administrator . . . . . . . . . . . . . . . . . . . . . . . 25

Accessing the Configuration Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Toolbar and Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Passwords Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Drives Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Frozen Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ThawSpace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Existing ThawSpace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Always Thaw External Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Workstation Tasks Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Idle Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Batch File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Thawed Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Windows Update Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Batch File Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Advanced Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Stealth Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Creating Workstation Install Program and Workstation Seed . . . . . . . . . . . . . . . . . . . . . . . . . 55

Deep Freeze Enterprise User Guide

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Using Deep Freeze Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Applying Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Editing Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Deleting Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Exporting Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Deep Freeze Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Launching the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Activating the Enterprise Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

View Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Status Based Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Managing Communication Between the Console and Workstations . . . . . . . . . . . . . . . . . . . . . 64

Configuring the local service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Editing or Removing a local service Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Remote Consoles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting up Remote Control Enabled Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Connecting to a Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Managing Deep Freeze with the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Updating Deep Freeze Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Sending Messages to Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Target Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Updating a Deep Freeze Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Run Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Format ThawSpace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Scheduling Deep Freeze Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Editing Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Assigning Computers to Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Executing a Task Immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Deleting a Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Scheduled Task Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Managing Network and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Adding a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Building a User Defined Group Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Importing Groups from Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adding computers to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Configure Custom Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Control with RDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Remote Execute with PsExec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Push and Install MSI file with PsExec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Push and Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Remote Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Deleting, Importing and Exporting Custom Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Console Customizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Deep Freeze Enterprise Console Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installing Deep Freeze on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Attended Install or Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Deep Freeze Enterprise User Guide

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Uninstalling Deep Freeze on the Workstation via the Console . . . . . . . . . . . . . . . . . . . . . . . . . 95

Silent Install or Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Example Command Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Silent Install or Uninstall Using a Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Network Install on Multiple computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing Over Existing Deep Freeze Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing Using Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Target Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Check for Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Managing Deep Freeze Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Launching Deep Freeze on touch screen devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Status on Next Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Password Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

ThawSpace Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Permanent Software Installations, Changes, or Removals . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Managing Anti-Virus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Anti-Virus Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Enable Anti-Virus on Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Install Anti-Virus Client on the workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Anti-Virus Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Creating Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Applying Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Editing Anti-Virus Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Deleting Anti-Virus Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Faronics Anti-Virus from the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Anti-Virus Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Scheduling Anti-Virus Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Anti-Virus on the workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Launching Anti-Virus on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Scanning the Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Scanning a File or a Folder via Right-Click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

View Scanning History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

View and take action on Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Updating Anti-Virus Definitions on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Managing Anti-Virus on the Workstation via the System Tray . . . . . . . . . . . . . . . . . . . . . 155

Check for Anti-Virus Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Update Faronics Anti-Virus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Uninstall Anti-Virus Client from the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Disable Faronics Anti-Virus from the Enterprise Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Deep Freeze Command Line Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Deep Freeze Command Line Control (DFC.EXE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

DFC Return Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Deep Freeze Command Line Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

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Faronics Anti-Virus Command Line Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Appendix A Ports and Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Appendix B Network Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Example 1 - Single Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Example 2 - Multiple Subnets One local service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Example 3 - Multiple Ports, Console Accessed Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Example 4 - Multiple Subnets Multiple local services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Appendix C Troubleshooting a Remote Console Connection . . . . . . . . . . . . . . . . . . . . . . . . 175

No Clients In the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Port is in Use Error When Starting the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Appendix D Creating a Customized Deep Freeze Enterprise Console . . . . . . . . . . . . . . . . . 177

Appendix E Deep Freeze Action Files - RDC Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Deep Freeze Action Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Action File Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Deep Freeze Action File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Deep Freeze Enterprise User Guide

Topics

Preface

This user guide explains how to install, configure and use Deep Freeze Enterprise.

Important Information

Technical Support

7

|

Deep Freeze Enterprise User Guide

8| Preface

Important Information

About Faronics

Product Documentation

This section contains important information about your Faronics Product.

Faronics delivers market-leading solutions that help manage, simplify, and secure complex IT
environments. Our products ensure 100% machine availability, and have dramatically impacted
the day-to-day lives of thousands of information technology professionals. Fueled by a
market-centric focus, Faronics’ technology innovations benefit educational institutions, health
care facilities, libraries, government organizations, and corporations.

The following documents form the Deep Freeze Enterprise documentation set:

• Deep Freeze Enterprise User Guide — This is the document you are reading. This document
guides you how to use the product.

• Deep Freeze Enterprise Release Notes — This document lists the new features and known
issues and closed issues.

Deep Freeze Enterprise User Guide

Technical Support|9

Technical Support

Every effort has been made to design this software for ease of use and to be problem free. If
problems are encountered, contact Technical Support.

Email: [e-mail]

Phone: [phone] or [phone]

Hours: 7:00am to 5:00pm (Pacific Time)

Contact Information

•Web: www.faronics.com

• Email: [e-mail]

• Phone: [phone] or [phone]

• Fax: [phone] or [phone]

• Hours: 7:00am to 5:00pm (Pacific Time)

Address:

Faronics Technologies USA Inc.

100, W. San Fernando Street, Suite 465

San Jose, CA, 95113

USA

Faronics Corporation (Headquarters)

609 Granville Street, Suite 1400

Vancouver, BC V7Y 1G5

Canada

Faronics Corporation (Europe)

Venture House, 2 Arlington Square, Downshire Way

Bracknell, RG12 1WA, England

Deep Freeze Enterprise User Guide

10| Preface

Deep Freeze Enterprise User Guide

Topics

Introduction

Deep Freeze protects the computers that are set to boot from the hard drive.
Configure the CMOS to boot from the hard drive only. The CMOS must be
password protected to prevent unauthorized changes. Deep Freeze protects the
Master Boot Record (MBR) when the computer is Frozen.

Deep Freeze Overview

System Requirements

11

|

Deep Freeze Enterprise User Guide

12| Introduction

Deep Freeze Overview

Faronics Deep Freeze helps eliminate computer damage and downtime by making computer
configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to
the computer—regardless of whether they are accidental or malicious—are never permanent.
Deep Freeze provides immediate immunity from many of the problems that plague computers
today—inevitable configuration drift, accidental system misconfiguration, malicious software
activity, and incidental system degradation.

Faronics Anti-Virus can now be managed using Deep Freeze Enterprise (a separate license is
required for Faronics Anti-Virus). Faronics Anti-Virus provides protection from security threats
without slowing down computers due to slow scan times and large footprints. Built with
next-generation technology, Faronics Anti-Virus gives you powerful anti-virus, anti-rootkit and
anti-spyware software in-one. This protects you against today’s highly complex malware threats
while providing seamless integration with Deep Freeze.

Deep Freeze integration with Faronics Anti-Virus ensures your protection is up-to-date in the
simplest way possible, providing deployment and management capabilities through Deep Freeze
Enterprise Console. Designed to work together seamlessly, Faronics Anti-Virus is updated even
while workstations are Frozen, offering the most comprehensive protection system.

Deep Freeze Enterprise User Guide

System Requirements|13

System Requirements

• Deep Freeze and Faronics Anti-Virus are supported on:

— XP, Vista, Windows 7, Windows 8.1, Server 2003, 2008, 2008 R2, 2012 and 2012 R2

— Windows Embedded 7 and 8

— Deep Freeze requires 10% of the hard drive to be left as free space

—Both 32 and 64 bit versions of Windows are supported

— Windows XP (32 and 64-bit) must have Service Pack 2 or later installed

• Faronics recommends a minimum of 256 MB of system memory in the protected systems

• The Deep Freeze Configuration Administrator and Enterprise Console are supported on:

— XP, Vista, Windows 7, Windows 8.1, Server 2003, 2008, 2008 R2, 2012, and 2012 R2

— 32 and 64 bit versions are supported

— Windows XP (32 and 64-bit) must have Service Pack 2 or later installed

Deep Freeze Enterprise User Guide

14| Introduction

Deep Freeze Enterprise Files

Deep Freeze uses different colored icons to represent its components. Files identified by a red
icon should generally only be installed on an administrative computer.

Icon Definition

Deep Freeze Enterprise Configuration Administrator and Enterprise
Console installation file.

The Configuration Administrator application is used to create customized,
pre-configured, computer installation program files and Workstation Seeds.

The Enterprise Console application is used to centrally deploy, monitor,
manage, and maintain Deep Freeze installations.

A customized Deep Freeze workstation installation file is created in the
Configuration Administrator and deployed to workstations within the
enterprise. This file includes the Workstation Seed. If the Deep Freeze
workstation installation file is installed, the Workstation Seed is not
required to be installed separately.

A Workstation Seed enables seamless communication between the
Enterprise Console and computers on a network. When the Workstation
Seed is installed on a computer, the computer becomes visible on the
Enterprise Console. Once a computer is visible on the Enterprise Console,
various actions such as Restart, Shutdown and Wake-on-LAN can be
performed on the computer remotely. Deep Freeze can also be installed
remotely on visible computer thereby allowing Deep Freeze related actions
on remote computers.

Deep Freeze Enterprise User Guide

Topics

Installing Deep Freeze

This chapter describes the installation process of Deep Freeze.

Installation Overview

Customization Code

One Time Passwords

15

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Deep Freeze Enterprise User Guide

16| Installing Deep Freeze

Installation Overview

Installing Deep Freeze Configuration Administrator and Enterprise Console

The Configuration Administrator is intended to be installed only on the computer used to
administrate Deep Freeze. The Configuration Administrator is used to create customized Deep
Freeze installation files and Workstation Seeds. The Deep Freeze Enterprise Console installs
automatically with the Deep Freeze Configuration Administrator.

If you are using Deep Freeze 6.5 (or higher), you have the option to automatically
upgrade the Enterprise Console, Configuration Administrator, and Deep Freeze
install/configuration files (under the Install Programs folder) during installation
while installing Deep Freeze 8.1 (or higher). The Customization Code is not
required while upgrading Deep Freeze.

Complete the following steps to install the Configuration Administrator:

1. Double-click the file DFEnt.exe to begin the installation process. The following screen
appears:

Deep Freeze Enterprise User Guide

2. Click Next. Read and accept the license agreement. Click Next.

Installation Overview|17

3. Enter the License Key in the License Key field or select the Use Evaluation check box to install
in Evaluation mode. Click Next.

4. Enter the License Key in the License Key field or select the Use Evaluation check box to install
in Evaluation mode. Click Next.

5. Click Next to view activation options. Click Next again to activate Deep Freeze License via the
Internet. The computer must be connected to the Internet to Activate Online. Deep Freeze
License must be activated within 30 days of installation failing which you will receive constant
reminders to activate the product. During activation, Deep Freeze License is authenticated
with Faronics.

Deep Freeze Enterprise User Guide

18| Installing Deep Freeze

6. Alternatively, click Activate Options. Three options are available:

Deep Freeze Enterprise User Guide

• Select Activate Online to activate Deep Freeze License online. This option is same as step 4.
Click Next after selecting this option. Deep Freeze is activated online on clicking Next.

• Select Activate Offline. This option allows you to activate by phone or email. Click Next after
activating. The Activate Offline screen is displayed.

• Select Activate Later. This option allows you to activate later.

Installation Overview|19

7. If you selected Activate Offline, send the License Key and Installation ID to Faronics Activation
Support via phone or email. Once you receive the Activation Code from Faronics, enter it in the
Activation Code field and click Next. Deep Freeze Licence is now activated.

Deep Freeze Enterprise User Guide

20| Installing Deep Freeze

8. Once the installation process is completed, the Customization Code screen appears.

9. Specify the Customization Code and click Next. The Customization Code must be a minimum
of eight characters. The installation is completed.

Deep Freeze Enterprise User Guide

Customization Code|21

Customization Code

The Customization Code is a unique identifier that encrypts the Configuration Administrator, the
Enterprise Console, the computer installation files, the One Time Password Generation System,
and Deep Freeze Command Line Control. This code is not a password that can be used to access
Deep Freeze.

The Customization Code ensures that unauthorized administrators are prevented from accessing
or controlling a computer. Multiple Deep Freeze administrators controlling the same group of
computers must use a matching Customization Code.

The Customization Code must be recorded and guarded with care. Faronics is
unable to recover a lost or forgotten Customization Code.

Re-Initializing the Customization Code

Update Mode

If another administrator wants to create installation files with the same Configuration
Administrator using a different Customization Code, complete the following steps:

1. Run DFInit.exe.

2. This resets the existing Customization Code for the Configuration Administrator and
Enterprise Console.

3. Enter a new Customization Code.

4. Click OK for the new Customization Code to become active.

Update Mode can be used to automatically create updated versions of existing files of Deep Freeze
Enterprise by executing a special Update command. This command completes two tasks:

• Updates previous versions of the Deep Freeze Enterprise Console and the Deep Freeze
Configuration Administrator. (Found in Faronics > Deep Freeze 7 Enterprise.)

• Updates any user created files stored in the Faronics > Deep Freeze 7 Enterprise > Install
Programs folder.

The benefit of these updates is that a number of files can be updated to the latest version while
retaining their configuration data (created with an older version of Deep Freeze Enterprise).

The command automatically updates files created by an administrator (.exe, .rdx) that are present
in the Faronics > Deep Freeze 7 Enterprise > Install Programs directory, including the following
sub-directories:

• Workstation install files

• Workstation Seed files

In the example below, the district office has received a new version of Deep Freeze Configuration
Administrator and can automatically update any existing Deep Freeze Workstation Install files
and Workstation Seeds at a remote location.

Deep Freeze Enterprise User Guide

22| Installing Deep Freeze

The update command does not require a password, but does require a Customization Code. Use
the following command syntax:

\PathToFile\DFEnt.exe /update=”Customization Code” c:\dfupdate.log

• PathToFile must be replaced with the actual path to the installation file (DFEnt.exe)

• DFEnt.exe must be the actual name of the installation file (it may differ if it was downloaded)

• Customization Code must be in quotes if there is a space in it

• Customization Code must match the old installation files’ Customization Code

The log file provides full details of exactly which files were updated.

The update process may take a few minutes to complete.

Update Mode does not update the existing version of Deep Freeze on computers. Computers must
be updated using the Enterprise Console.

Deep Freeze Enterprise User Guide

One Time Passwords|23

One Time Passwords

The One Time Passwords Generation System is used to generate temporary passwords for Deep
Freeze that expire at midnight on the day they were generated.

One Time Passwords dialog can be accessed from

• Tools>One Time Passwords in the Enterprise Console. For more information refer to Using

Deep Freeze Enterprise Console.

• File>One Time Passwords in the Configuration Administrator. For more information refer to

Using Deep Freeze Configuration Administrator.

A One Time Password (OTP) can be useful if, for example, a Deep Freeze password is forgotten or
if a configuration file was created without any passwords defined. An OTP can also be used to
provide access to a computer for an individual performing maintenance duties without requiring
that individual to know the permanent Deep Freeze password.

To create an OTP, complete the following steps:

1. Select either Password valid for one use only or Password valid for multiple uses. All OTPs
expire at midnight on the day they were created, regardless of type.

2. Enter the OTP Token from the computer that requires the OTP into the Token field. The OTP
Token for the computer is located in the logon dialog, as shown below.

3. Click Generate.

The Deep Freeze Command Line interface does not support the use of One Time
Passwords.

Deep Freeze Enterprise User Guide

24| Installing Deep Freeze

Deep Freeze Enterprise User Guide

Topics

Using Deep Freeze Configuration Administrator

Accessing the Configuration Administrator

Passwords Tab

Drives Tab

Workstation Tasks Tab

Windows Update Tab

Batch File Tab

Advanced Options Tab

25

|

Creating Workstation Install Program and Workstation Seed

Deep Freeze Enterprise User Guide

26| Using Deep Freeze Configuration Administrator

Accessing the Configuration Administrator

Open the Configuration Administrator by selecting the following path from the Start menu:

Start > All Programs > Faronics > Deep Freeze 7 Enterprise > Deep Freeze Administrator

The Configuration Administrator provides various tabs to configure passwords, Frozen drives,
Workstation Tasks, Windows Updates, Batch Files, and Advanced Options. Once the settings
have been configured, a Workstation Install file can be created. The Workstation Install file can be
installed on the computers that need to be protected by Deep Freeze. Deep Freeze Administrator
can also be accessed from within the Deep Freeze Console.

Toolbar and Menus

Toolbar

The Toolbar is available at the top of every tab in the Configuration Administrator.

Icon Function

New Blanks out all existing configuration settings. Opens with default

configuration settings.

Open Open any saved .rdx, Workstation Installation file or Workstation Seed file.

Save Save a .rdx, Workstation Installation file or Workstation Seed file. File name

and path is listed at the bottom of the Configuration Administrator in the
status section.

Save As Save the configuration settings as a .rdx file.

Help Access the Deep Freeze Help file.

Create Create Workstation Installation File creates a customized installer for

installing on workstations. The workstations can then be managed from the
Deep Freeze Enterprise Console.

Create Workstation Seed File creates a seed that allows Deep Freeze
Console to communicate with workstations across the network. Once the
seed is installed on workstations, Deep Freeze Workstation Installation File
can then be deployed remotely.

Deep Freeze Enterprise User Guide

File Menu

The File menu contains the same options as those available on the Toolbar, with the additions of
the option to choose from the available languages and Password Protection.

Password Protection

Accessing the Configuration Administrator|27

Password Protection offers an additional layer of security for the administrator.

To password protect access to the Configuration Administrator, complete the following steps:

1. Open the File menu and select Password Protection.

2. Select the Protect with password check box.

3. Enter and confirm the password.

4. Click OK to set the password or Cancel to exit the dialog without setting a password.

Store the password in a safe location. If the password is lost, you cannot recover it.
You will have to reinstall Deep Freeze.

Deep Freeze Enterprise User Guide

28| Using Deep Freeze Configuration Administrator

Passwords Tab

Deep Freeze Enterprise allows the administrator to choose up to 15 fixed passwords.

To create a password, complete the following steps:

1. Select Enable on the appropriate row.

2. From the Type drop-down list, choose the preferred kind of password. The following options
are available:

— Workstation: designated for use at the workstation when the Login Screen is launched.

— Command Line: for use with Command Line Controls. The Command Line Control tool

(DFC.exe) does not function unless at least one Command Line password is defined.

3. Optional: For passwords, select the User Change check box to allow a user to change the
password at the computer.

4. Enter the password.

The password entered in the Password field is not hidden.

Do not use the same password for Command Line and the GUI.

5. To set a password to become active and expire on specified dates, select the Timeout check
box and use the drop-down calendars to specify an Activation date and Expiration date.

Deep Freeze Enterprise User Guide

Drives Tab

Drives Tab|29

The Drives tab is used to select which drives are to be Frozen (protected by Deep Freeze) or
Thawed (unprotected). You can also create a ThawSpace — a virtual partition hosted on a local
Frozen or Thawed drive where data can be saved permanently without being deleted by Deep
Freeze during a reboot.

Frozen Drives

Example

By default, all drives are Frozen. To put a drive in a Thawed state, clear the check box of the
preferred drive.

While only local drives (partitions or physical drives) can be Frozen, all drive letters are shown
because the pre-configured installation file may be installed on many computers with various
hardware and software setups.

In the above screen, the D: is not selected from the Frozen Drives list. Therefore, all drives except
D: are Frozen.

Deep Freeze Enterprise User Guide

30| Using Deep Freeze Configuration Administrator

ThawSpace

ThawSpace is a virtual partition that can be used to store programs, save files, or make permanent
changes. All files stored in the ThawSpace are retained after a restart, even if the computer is
Frozen. A ThawSpace can be created on a drive that is configured to be Frozen or Thawed.

To create a single ThawSpace or multiple ThawSpaces using the Configuration Administrator,
complete the following steps:

1. Select the Drive Letter. The default letter is T:. However, it can be changed to any available
letter. The next available letter is automatically used if the selected drive letter already exists
on a computer when Deep Freeze is installed.

—When a Drive Letter is selected from the drop-down and used to create a ThawSpace, it is

removed from the drop-down.

— When a ThawSpace is removed, the corresponding Drive Letter is added back to the

drop-down.

—The Drive Letter cannot be same as the Host Drive.

2. Enter the Size. This is the size of the ThawSpace. The maximum size is 1024 GB and the
minimum size is 16MB.

— If the computer does not have enough free space to accommodate the selected ThawSpace

size, the size of the ThawSpace is adjusted downward to ensure proper operation of the
computer.

— If you select the Size less than 16MB, the ThawSpace is set to 16MB.

— If you select the Size more than 1024GB (1TB), the ThawSpace is set to 1024GB (1TB).

Deep Freeze Enterprise User Guide

Drives Tab|31

3. Select the ThawSpace storage unit in MB or GB.

4. Select the Host Drive.

—The Host Drive is the drive where the ThawSpace is created.

— The storage required for the ThawSpace is used from the total storage available on the Host

5. Select Visible or Hidden from the Visibility drop-down.

— If you select Visible, the drive will be visible in Windows Explorer.

— If you select Hidden, the drive will not be visible in Windows Explorer.

— However, the hidden drive can be accessed by typing the drive letter in Start>Run.

6. Click Add to add the ThawSpace.

Removing a ThawSpace

To remove a ThawSpace, select the ThawSpace and click Remove. The ThawSpace is removed and
the drive letter is now added back to the Drive Letter drop-down. Click Remove All to remove all
the ThawSpaces.

Drive.

Example

In the above screen, a ThawSpace of 16 MB is created on the Host Drive C: and the ThawSpace is
designated with the drive letter T:. The ThawSpace T: is set to Visible and can be accessed via the
Windows Explorer.

Existing ThawSpace

The Retain existing Thawspace check box is selected by default to prevent ThawSpaces created
during previous installations from being deleted.

A dialog is always displayed asking if the ThawSpace should be retained or deleted during an
Attended Uninstall, regardless of whether Retain existing ThawSpace has been selected. This
option is not displayed if the uninstall is performed through the Enterprise Console.

Before removing a ThawSpace, remove any profile redirections or Symbolic Links.

Removing a ThawSpace will also remove the data stored in it.

A ThawSpace is not protected by Deep Freeze. Deploy standard data protection
options such as, Anti-Virus and backup procedures.

It is recommended to assign Drive Letters towards the end of the alphabet (X, Y,
Z) in order to avoid automatic reassignment when a removable drive is
unplugged.

The Honor Group Policy settings for Hidden Drives ensures that the Group Policy settings for
hidden drives do not conflict with the Deep Freeze settings for hidden drives.

Hidden drive settings for Group Policies are user-specific. Hidden drive settings for Deep Freeze
are global if the Honor Group Policy settings for Hidden Drives option is disabled.

Deep Freeze Enterprise User Guide

32| Using Deep Freeze Configuration Administrator

If there are no Group Policies for hidden drives, it is recommended to disable this
option.

Always Thaw External Hard Drives

The Always Thaw External Hard Drives pane has two check boxes, USB and IEEE 1394
(FireWire) and both check boxes are selected by default. This ensures that the USB or IEEE 1394

(FireWire) hard drives are always Thawed.

If the USB and/or IEEE 1394 (FireWire) external hard drives check boxes are cleared, the drive is
Frozen or Thawed according to the letter each drive mounts to in the Frozen Drives section.

Network drives and removable media drives (floppy, memory keys, CD-RW, etc.) are not affected
by Deep Freeze and therefore cannot be Frozen.

Example

Deep Freeze Enterprise User Guide

In the above screen, drives E: and F: are selected in the Frozen Drives pane.

Let us assume that E: corresponds to a USB hard drive and F: corresponds to an IEEE 1394
(FireWire) hard drive.

The USB and IEEE 1394 (FireWire) check boxes are selected in the Always Thaw External Hard
Drives pane, the external hard drives would be Thawed.

Drives Tab|33

The USB check box is selected. The IEEE 1394 (FireWire) check box is cleared. In this example,
the USB drive (D:) would be Thawed and the IEEE 1394 (FireWire) drive (F:) would be Frozen.

Deep Freeze Enterprise User Guide

34| Using Deep Freeze Configuration Administrator

Workstation Tasks Tab

The Workstation Tasks tab allows you to schedule various tasks that run at the workstation. The
Workstation Tasks reside at the workstation and will run even if the workstations lose their
network connectivity or if they are unable to communicate with the Deep Freeze Console. The
Workstation Tasks are part of the Workstation Install File or Deep Freeze Configuration (.rdx)
file. The following Workstation Tasks are available:

• Windows Update - schedule Windows updates. You can configure additional settings in the
Windows Update tab.

• Restart - periodically restart workstations to bring them to the original configuration or erase
unwanted data.

• Shutdown - shut down the workstations at a specified time every day to save power.

• Idle Time - shut down or restart the workstations if they are idle for a specified period of time.

• Batch File - run a batch file on the target workstation. You can configure additional settings in
the Batch File tab.

• Thawed Period - reboot Thawed for a specified period to perform manual software installs,
automated software installs via third party tools or other permanent configuration changes.

Each task is covered in detail in the following sections.

Deep Freeze Enterprise User Guide

Workstation Tasks Tab|35

Workstation Tasks vs. Scheduled Tasks: If communication between the
Enterprise Console and the target computer fails, the Workstation Tasks are still
executed since they exist on the target computer.

Tasks scheduled through the Scheduled Tasks Wizard in the Deep Freeze
Enterprise Console exist on the Enterprise Console and not on the target
computers. Therefore, a continuous connectivity between the Enterprise Console
and the target computer is required for the Scheduled Tasks to be executed. For
more information, refer to the Scheduling Deep Freeze Tasks section.

Overlapping tasks cannot be created in the Workstation Tasks tab. If a newly
created task overlaps with an existing task, a message is displayed.

A message can be displayed to the user for a maximum of 5 minutes. There must
be a gap of a minimum of 5 minutes between any two tasks.

A Workstation Task is triggered only when Deep Freeze is in a Frozen state.

Windows Update

Windows Update tasks are scheduled for downloading Windows Updates on the workstation.
Windows Updates can be downloaded even when the workstation is in a Frozen state. A Windows
Update task has a Start Time and an End Time. After downloading Windows Updates, the
workstation reboots in a Thawed state to apply.

Windows Updates can also be applied manually on the workstation by selecting
the workstation and via the command Run Windows Update from the
context-menu in the Deep Freeze Console. For more information, refer to

Managing Deep Freeze with the Console.

Deep Freeze Enterprise User Guide

36| Using Deep Freeze Configuration Administrator

The Windows Update task can be scheduled by completing the following steps:

1. Select Windows Update from the Task Type drop-down and click Add.

2. The following options are displayed:

Deep Freeze Enterprise User Guide

• Name - Specify a name for the task.

• Day - Select the day, or specify if the task will occur on Weekdays or Weekends.

Workstation Tasks Tab|37

• Start - Select the Start Time.

• End - Select the End Time. The minimum interval is 15 minutes. Alternatively, you can select
When Windows Update completes. If the Windows Update Task is not completed in 6 hours,
Deep Freeze will end the task gracefully.

• Allow user to cancel task- Select the check box if the user is allowed to cancel the task before it
starts.

• Shutdown after task - Select the check box to shutdown the computer after the task.

• Disable Keyboard and Mouse - Select the check box to disable keyboard and mouse during the
task.

• Show message - Select the check box to display a message on the computer Before and During
the task. Specify the time interval in minutes and enter a brief message to be displayed before
the task starts.

3. Click OK. You will be taken to the Windows Update Tab to configure additional settings if it
has not been configured earlier.

The message This computer will reboot in %d for Windows Update is displayed in
the Message to be displayed before the task field. This message can be edited. Add
the word minutes in the message after %d to include the word minutes as part of
the message.

Example

When scheduling the Windows Update task select the When Windows Update
completes option or ensure that you allow a sufficient time frame to permit all

required update activities. Review of Microsoft Security Bulletins from the
Technet web site (http://technet.microsoft.com/en-us/security/bulletin) to
consider the appropriate time frame based upon the Critical and Security updates
being released.

If you are not using WSUS, Deep Freeze Windows Update process will only apply
non user-intervention Critical and Security updates. If you are using WSUS, all
WSUS approved updates will be applied.

Alternatively, to apply other available updates visit the Microsoft Update Catalog
site (http://catalog.update.microsoft.com) to obtain KB downloads which can
then be applied using a Deep Freeze Batch File Workstation Task. Batch File tasks
can also be used to apply other third party software updates.

The Deep Freeze Windows Update tab settings override the Windows Update
settings on the workstation.

In the above screen, a Windows Update task has been created to perform Windows Updates at the
computer daily at 12:00 AM and end when Windows Update completes. The task is configured to
display a message to the user before Windows Update. The keyboard and mouse are disabled.

Deep Freeze Enterprise User Guide

38| Using Deep Freeze Configuration Administrator

Restart

The Restart task can be scheduled by completing the following steps:

1. Select Restart from the Task Type drop-down and click Add.

2. The following options are displayed:

• Name - Specify a name for the task.

• Day - Select the day, or specify if the task will occur on Weekdays or Weekends.

• Start - Select the Start Time.

Deep Freeze Enterprise User Guide

• Allow user to cancel the task- Select the check box if the user is allowed to cancel the task
before it starts.

Example

Shutdown

Workstation Tasks Tab|39

• Show message - Select the check box to display a message on the computer before the task
starts. Specify the time interval in minutes and enter a brief message to be displayed before the
task starts.

3. Click OK.

The message This computer will reboot in %d seconds is displayed in the Message

to be displayed before the task field. This message can be edited. Add the word
minutes in the message after %d to include the word minutes as part of the

message.

In the above screen, a Workstation Task has been created to restart the computer daily at 12:00
AM. The task is configured to display a message to the user 1 minute before the Restart.

The Shutdown task can be scheduled by completing the following steps:

1. Select Shutdown from the Task Type drop-down and click Add.

2. The following options are displayed:

Deep Freeze Enterprise User Guide

40| Using Deep Freeze Configuration Administrator

• Name - Specify a name for the task.

• Day - Select the day, or specify if the task will occur on Weekdays or Weekends.

• Start- Select the Start Time.

• Allow user to cancel the task - Select the check box if the user is allowed to cancel the task
before it starts.

Example

Idle Time

• Show message - Select the check box to display a message on the computer before the task
starts. Specify the time interval in minutes and enter a brief message to be displayed before
the task occurs.

3. Click OK.

The message This computer will shutdown in %d seconds is displayed in the
Message to be displayed before the task field. This message can be edited. Add the
word minutes in the message after %d to include the word minutes as part of the
message.

In the above screen, a Shutdown task has been created to shutdown the computer daily at 12:00
AM. The task is configured to display a message to the user 1 minute before the Shutdown task.

The Idle Time task can be scheduled by completing the following steps:

Deep Freeze Enterprise User Guide

Workstation Tasks Tab|41

1. Select Idle Time from the Task Type drop-down and click Add.

2. The following options are displayed:

• Name - Specify a name for the task.

• Restart or Shutdown - Select Restart or Shutdown and specify the idle time in minutes after
which the task must take place.

• Show message - Select the check box to display a message. Specify the time interval in minutes
and enter a brief message.

3. Click OK.

After the computer is started, the Idle Time counter becomes active only after the
first keyboard or mouse activity has been initiated. During a Remote Desktop
session, the Idle Time of the controlling computer is used to activate the task.

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42| Using Deep Freeze Configuration Administrator

Example

In the above screen, the Idle Time task is set to Restart when the computer is idle for 1 minute. A
message is displayed to the user for 1 minute after the idle time has elapsed. The computer will
restart unless the user cancels the task in the message dialog displayed.

Batch File

Batch File tasks are scheduled for executing batch files on the workstation. A Batch File task has a
Start Time and an End Time. During this period, the batch file is executed on the workstation. You
must configure additional settings in the Batch File tab for the Batch File Task to work. You can
configure to shutdown the workstation after the Batch File Task is completed. Workstations will
reboot Frozen after the batch file has been executed.

Deep Freeze Enterprise User Guide

The Batch File task can be scheduled by completing the following steps:

1. Select Batch File from the Task Type drop-down and click Add.

2. The following options are displayed:

Workstation Tasks Tab|43

• Name - Specify a name for the task.

• Day - Select the day, or specify if the task will occur on Weekdays or Weekends.

• Start - Select the Start Time.

• End - Select the End Time. The minimum interval is 15 minutes.

• Allow user to cancel the task - Select the check box if the user is allowed to cancel the task
before it starts.

• Shutdown after task - Select the check box to shutdown the computer after the task.

• Disable Keyboard and Mouse - Select the check box to disable keyboard and mouse during the
task.

• Show message - Select the check box to display a message on the computer Before and During
the task. Specify the time interval in minutes and enter a brief message to be displayed before
the task starts.

3. Click OK.

4. Go to Batch File Tab to configure additional settings.

The message This computer will reboot in %d for Batch File is displayed in the
Message to be displayed before the task field. This message can be edited. Add the
word minutes in the message after %d to include the word minutes as part of the
message.

Example

In the above screen, a Batch File task has been created to execute a Batch File at the computer
daily at 12:00 AM and end at 12.15 AM. The task is configured to display a message to the user
before the Batch File is executed. The keyboard and mouse are disabled.

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44| Using Deep Freeze Configuration Administrator

Thawed Period

Thawed Period tasks are scheduled to reboot the workstation is in a Thawed state. A Thawed
Period is useful for some applications that update automatically at regular intervals. A Thawed
Period is also useful for administrators to schedule maintenance and make permanent changes to
the computers. This may include installing new software, updating software, configuration
changes, and other maintenance functions. A Thawed Period has a Start Time and an End Time.

The Thawed Period can be scheduled by completing the following steps:

1. Select Thawed Period from the Task Type drop-down and click Add.

2. The following options are displayed:

Deep Freeze Enterprise User Guide

Workstation Tasks Tab|45

Example

• Name - Specify a name for the task.

• Day - Select the day, or specify if the task will occur on Weekdays or Weekends.

• Start - Select the Start Time.

• End - Select the End Time. The minimum interval is 15 minutes.

• Allow user to cancel task - Select the check box if the user is allowed to cancel the task before it
starts.

• Shutdown after task - Select the check box to shutdown the computer after the task.

• Disable Keyboard and Mouse - Select the check box to disable keyboard and mouse during the
task.

• Show message - Select the check box to display a message on the computer Before and During
the task. Specify the time interval in minutes and enter a brief message to be displayed before
the task starts.

3. Click OK.

The message This computer will reboot in %d for Maintenance is displayed in the
Message to be displayed before the task field. This message can be edited. Add the
word minutes in the message after %d to include the word minutes as part of the
message.

Anti-Virus programs require regular virus definition updates to protect the system. Virus
definitions can be updated during a Thawed Period.

In the above screen, a Thawed Period task has been created daily between 12:00 AM and 12:15
AM. The user is not allowed to cancel the task before it starts. The computer will shut down after
the maintenance period. The keyboard and mouse are disabled during the maintenance period.
The task is configured to display a message to the user 5 minutes before the task starts. The
following message will be displayed on the computer at 11:55 AM The computer will reboot in 5
minutes to enter into a Thawed Period.

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46| Using Deep Freeze Configuration Administrator

To ensure that the virus definitions are applied permanently, schedule the virus definition update
for your Anti-Virus program so that it starts after Deep Freeze successfully starts the Thawed
Period task and ends before Deep Freeze ends the Thawed Period task. This ensures that the virus
definitions downloaded and updated by the Anti-Virus program stay permanently on the system.
Hence the system is fully protected by Anti-Virus and Deep Freeze.

Faronics Anti-Virus: Faronics Anti-Virus works with Deep Freeze and does not
require a Thawed Period task for updating virus definitions. Faronics Anti-Virus
can update virus definitions even when the computers managed by Deep Freeze
are in a Frozen state.

Other Anti-Virus Programs: All other Anti-Virus programs require
scheduling a Thawed Period task to update virus definitions. Refer to your
Anti-Virus program user guide for information on how the virus definitions are
downloaded. Alternatively, virus definitions can be applied manually when the
computers managed by Deep Freeze are in a Thawed state. You can also schedule
a no user intervention install of your virus definitions through a Batch File Task.

Deep Freeze Enterprise User Guide

Windows Update Tab|47

Windows Update Tab

The Windows Update tab allows you to customize settings for Windows Update. When you first
create a Windows Update Task, you will be given an option to modify the default settings in the
Windows Update tab. Modifying the default settings is not mandatory. Windows Update will be
performed even with the default settings. The settings in the Windows Update tab will apply to all
Windows Update tasks.

The Deep Freeze Windows Update tab settings override the Windows Update
settings on the workstation.

The settings in the Windows Update tab can be customized as follows:

Allow Deep Freeze to choose how Windows updates are downloaded: —select this check box to
allow Deep Freeze to choose how Windows updates are downloaded. The following options are
available:

• Select the Windows Updates download options:

— Do not cache Windows updates — select this option to download Windows updates only

during the Windows Update task.

— Cache Windows updates —select this option to download when the workstation is in a

Frozen or Thawed state and install during the Windows Update Task. This option creates a
4 GB ThawSpace and the Windows Updates are stored in the ThawSpace to ensure that
Windows Update files are persistent across multiple reboots.

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48| Using Deep Freeze Configuration Administrator

• Always retrieve updates from:

— Microsoft Windows Update website —select this option to download updates directly from

the Microsoft Windows Update web site.

— Windows Server Update Services (WSUS) — select this option to download from WSUS

server. Specify the SUS/WSUS Server. Optionally, select Use WSUS Target and specify the
target. Microsoft SUS client and SUS/WSUS server can be downloaded at:
http://www.microsoft.com/wsus.

A log file is created for each individual workstation and is stored locally on the
workstation.

The default name for the Deep Freeze Windows Update Log file is
DFWuLogfile.log and can be found at:

C:\Program Files\Faronics\Deep Freeze\Install C-[X]\DFWuLogfile.log (32-bit
systems) and C:\Program Files (x86)\Faronics\Deep Freeze\Install
C-[X]\DFWuLogfile.log (64-bit systems).

• You cannot change the name or location of the log file.

• The Deep Freeze Log file and the Windows Update log file (at
c:\windows\windowsupdate.log) are very useful for troubleshooting your
Windows updates.

• X is an incremental value depending on how many times you have installed
Deep Freeze on the workstation.

Contact Faronics Support for help troubleshooting the DFWuLogfile.log (at

http://support.faronics.com).

Contact Microsoft Support for troubleshooting Windows Update Errors. (See

http://support.microsoft.com/kb/906602)

Also see Microsoft KB 902093 How to read the Windows Update log file found
at: http://support.microsoft.com/kb/902093/ or visit

http://support.microsoft.com.

Deep Freeze Enterprise User Guide

Batch File Tab|49

Batch File Tab

The Batch File tab allows you to customize settings for the Batch File task. When you schedule a
Batch File task from the Workstation Tasks tab, you must configure the settings in the Batch File
tab.

Configure the following options:

• Batch File Authentication

Select Microsoft Network and select if the account to be used is a System account or a Specified
user account. If you select Specified user account, specify the Login ID, Password, and
Domain. For Novell Network, select Novell, specify the Login ID, Password, Tree, Context, and
Server.

The default configuration using the Microsoft Network/System Account
authentication must be tested prior to using alternative credentials. Using this
machine level account often is sufficient to complete the task. Use of a specified
user account may be required if the batch file requires network access to secure
resources.

•Batch File Contents

Enter a custom batch file to run during the Batch File task. The same batch file applies to all
Batch File tasks. The following options are available when running custom batch files:

— To clear the current batch file, click Clear.

— To load an existing file, click Import and browse to the location of the file.

— To save the contents of the field, click Export and browse to the preferred save location.

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50| Using Deep Freeze Configuration Administrator

The batch file can be any command or series of commands that the command processor can
run. You can run custom scripts that require the use of a third-party scripting engine by
calling the script from the batch file as if it was being run from the command line.

Batch Files allow you to use VB Scripts, PowerShell scripts, Ninite and other third
party solutions. Contact your software vendor or refer to your third party solution
user guide to know more about scripting solutions that include no user
intervention options.

Deep Freeze Enterprise User Guide

Advanced Options Tab|51

Advanced Options Tab

The Advanced Options tab is used to configure the network settings used by the computers to
communicate with the Console, configure various security options, and administer License Keys.

Network

Communication between the Deep Freeze Enterprise Console and computers with Deep Freeze
installed can use two different modes: LAN Mode or LAN/WAN Mode.

• LAN: Select LAN to configure Deep Freeze to communicate within a Local Area Network
(LAN). LAN mode is a self-configuring mode that requires only a port number. The default
port is 7725. The port number can be changed if it is in conflict with other programs on the
LAN. In LAN mode, the Deep Freeze target computer and the Enterprise Console find each
other through UDP broadcasts. These broadcasts only occur when computer or the Enterprise
Console is started, ensuring that there is little network traffic associated with target computer
and Console communication.

• LAN/WAN: Select LAN/WAN to configure Deep Freeze to communicate in both a LAN and a
WAN (wide area network). LAN/WAN can be used in either a LAN or WAN environment and
over the Internet. This mode uses an IP address or the computer name, along with a port
number, to allow communication between the Enterprise Console and the managed
computers.

The following two methods are available to identify the Console:

• specify the Console IP, which must be static

• specify the Console Name, in which case the IP can be dynamic (if valid DNS name resolution
is available as part of the domain infrastructure).

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52| Using Deep Freeze Configuration Administrator

When the Enterprise Console is behind a firewall or a NAT (network address translation) router,
the firewall or router must be configured to allow traffic to pass through to the Enterprise
Console. Depending on the firewall or router, computers may need to be configured with the IP
address of the firewall so that traffic can be forwarded.

Deep Freeze automatically configures the required exceptions in the Windows
Firewall. It is not required to configure the Windows Firewall manually.

For more information on configuring and using Deep Freeze in a specific network environment,
refer to Appendix B or contact Technical Support.

If a port number other than the default of 7725 (registered to Deep Freeze) is used, care should be
taken to ensure that there are no conflicts with applications already running on the network.
Well-known ports (0–1023) should be avoided and any Registered Ports (1024–49151) should be
checked for conflicts before deployment.

It is recommended to use ports in the unallocated range above 49152. Using Port
Segmentation, you can isolate a lab or building by port number by configuring the
Port Number on the workstations and in the Deep Freeze Enterprise Console.
Using this method, you can provide management functions for a specific set of
workstations and not your entire organization. UDP and TCP port exceptions for
these ports will be required. For more information, refer to Example 3 - Multiple

Ports, Console Accessed Remotely.

A complete listing of the ports assigned to various applications can be found on the Internet
Assigned Numbers Authority web site at http://www.iana.org/assignments/port-numbers.

Advanced Options

• Disable Command Line options - This option is selected by default. Clearing this check box
allows for further customization of the Deep Freeze installation program when using the
Silent Install System. Selecting this option prevents the pre-existing configuration choices
from being changed during installation.

• Enable Deep Freeze local policies - For enhanced security, Deep Freeze removes the following
local privileges: debugging programs, modifying firmware, and changing the system time;
clear this option to use existing privileges.

• Allow user to change the clock - Select this option to allow Frozen users to adjust the system
clock. Enable this feature during Daylight Savings to allow Windows to update the time
automatically each season.

• Manage Secure Channel Password — Secure Channel Password is a feature of all Windows
operating systems and only applicable if the system is running in Windows Server Domain
Environment. Secure Channel Password is used for secure communication between the server
and workstations. The Secure Channel Password is automatically changed based on the
operating system settings. While using Deep Freeze, the newly changed Secure Channel
Password is lost on reboot. The Manage Secure Channel Password option avoids this
situation. The Manage Secure Channel Password feature of Deep Freeze changes the value of

Deep Freeze Enterprise User Guide

Advanced Options Tab|53

the Group Policy Maximum machine account password age based on the Deep Freeze state
(Frozen or Thawed).

— Select the Manage Secure Channel Password option if you want Deep Freeze to manage

Secure Channel Password.

When the workstation is Frozen: The workstation will not change the Secure Channel
Password. This ensures that the secure communication between the server and the
workstation is always maintained.

When the workstation is Thawed: The workstation will change the Secure Channel
Password and sync the password with the server.

—Do not select the Manage Secure Channel Password option if you do not want Deep Freeze

to manage the Secure Channel Password.

When the workstation is Frozen: When the Secure Channel Password is changed and
synced with the server, it resets to the old password on reboot.

When the workstation is Thawed: If the workstation is Thawed on the day the Secure
Channel Password is changed, the new password takes affect and the workstation is synced
with the server.

• Restart on Logoff - Select this check box to Restart the computer automatically when it is
logged off. If this option is selected, the computer is restarted when a user logs off in a Frozen
state.

Example

• Protect Master Boot Record (MBR) - Select this check box if you want Deep Freeze to protect
the Master Boot Record. If this option is selected, changes to the Master Boot Record are
reversed on reboot when the computer is in a Frozen state.

The Manage Secure Channel Password feature of Deep Freeze always overrides
the Group Policy Maximum machine account password age.

Set the following in the Group Policy for the Manage Secure Channel Password
feature to work:

Domain Controller: Refuse machine account password changes to Not Defined

Domain Member: Disable machine account password changes to Disabled

On a Windows Domain Environment using Windows Server 2008 R2 that manages multiple
workstations, Secure Channel Password is used for secure communication between the server and
workstations.

In Deep Freeze Configuration Administrator, go to the Advanced Options tab and select Manage
Secure Channel Password. Create the Workstation Install file and deploy it to the workstation.

Set the following in the Group Policy for the Manage Secure Channel Password feature to work:

Domain Controller: Refuse machine account password changes to Not Defined

Domain Member: Disable machine account password changes to Disabled

When the workstation is Frozen, the Secure Channel Password does not change. When the
workstation is Thawed, the Secure Channel Password is changed at the workstation and synced
with the server.

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54| Using Deep Freeze Configuration Administrator

Stealth Mode

• Show Frozen icon in system tray - Select this option to display the icon to indicate that Deep
Freeze is installed and the computer is Frozen.

• Show Thawed icon in system tray - Select this option to display the icon to indicate that Deep
Freeze is installed but the computer is Thawed.

If the options to show a Deep Freeze icon in the System Tray are unchecked, the keyboard
shortcut CTRL+ALT+SHIFT+F6 must be used to access the logon dialog.

License

• License Key - Click Edit and enter the License Key.

• License Key Type - The License Key type is displayed. This field displays if this is an
Evaluation version or a full version.

• Expiry Date - The Expiry Date for Deep Freeze is displayed.

The License Key can be updated in the following ways:

— Through the Workstation Install file - The License Key is updated in the Configuration

Administrator and a Workstation Install file is created. The License Key is now part of the
Workstation Install file.

— Through the Enterprise Console - The License Key can be updated directly on the

Enterprise Console. When the License Key is updated in the Enterprise Console, it is
automatically updated on all connected computers. For more information on updating
directly through the Enterprise Console, refer to the Licensing section.

— Manually on each computer - The License Key can be updated manually on each computer.

For more information, refer to the Status Tab section.

When downloading version updates for Deep Freeze Enterprise from

www.faronicslabs.com remember that you will need to copy and paste the newest

license key from your account for use in the installation. Faronics updates the
license key with every revision of the software. Your Faronics Labs account will be
updated with the new license key upon each release.

Deep Freeze Enterprise User Guide

Creating Workstation Install Program and Workstation Seed|55

Creating Workstation Install Program and Workstation Seed

To create customized Deep Freeze installation program files with all of the options that were
configured in the previous sections, click the Create button in the Configuration Administrator
toolbar and select Create Workstation Install Program.

The default file name for this program is DFWks.exe. We recommend that you
keep the default name, but in larger deployments you may want to suffix it with
information related to it's configuration such as: DFwks_10gbThawSpace.exe or
DFWks_NoMaintenance.exe or DFwks_Wed-5pmUpdates.exe to assist in
organization and identification of the installer functions. The same
recommendation applies for Deep Freeze Configuration files (.rdx) as well.

This file can then be used to install Deep Freeze on computers using:

• Attended Install (install based on user input)

• Silent Install system — install that does not inform user of progress or provide messages
during installation). For more information on the Silent Install command, refer to Silent
Install or Uninstall, page 96.

• Target Install — Through the Deep Freeze Enterprise Console for workstations that already
contain a Seed or previous version of Deep Freeze that has been created with the same
Customization Code.

To create a Workstation Seed, click the Create button in the Configuration Administrator toolbar
and select Create Workstation Seed. The Workstation Seed is a lightweight program that allows
administrators to remotely install and control computers from the Enterprise Console. The
Workstation Seed can be installed as part of a master image and then deployed via imaging
software. All computers on the LAN with the Workstation Seed installed are displayed in the
Enterprise Console. The default file name for this program is DFWksSeed.exe.

All files are saved to Deep Freeze Enterprise/Install Programs folder by default. A different
location can be chosen and the file name can be changed if required. It is recommended that a
naming convention is used if you are creating multiple customized installation files.

DFwks.exe, DFwksseed.exe, and depfrz.rdx files can be created and deployed
interchangeably to any Deep Freeze computer that uses the same Customization
Code. The Deep Freeze Seed can be used as a template/place holder to ensure
your basic elements such as passwords, Network Configuration or standardized
workstation tasks are all consistent. The seed will not utilize any of the
configuration settings but will hold them in the file. To use the file as a template
simply open the DFwksseed.exe file using the Configuration Adminstrator and
make any required changes. Then, to create workstation installation click Create>
Create Workstation Installation File.

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56| Using Deep Freeze Configuration Administrator

It is recommended to restrict the use of the Configuration Administrator in larger
environments for security reasons. This can be done by password protecting the
Deep Freeze Administrator or alternatively, making it unavailable by removing
the DFadmin.exe file from the c:\program files\faronics\Deep Freeze 7
Enterprise folder. This file can be moved to the Domain Administrator’s
workstation and deleted from the Common Deep Freeze Enterprise Console. It
can be restored by copying it from another installation of the same version and
authorizing using the OTP password or by reinstallation or upgrade of Deep
Freeze Enterprise using the same Customization Code.

Deep Freeze Enterprise User Guide

Topics

Using Deep Freeze Enterprise Console

This chapter describes using the Deep Freeze Enterprise Console.

Deep Freeze Configuration

Deep Freeze Enterprise Console

View Columns

Status Based Selection

Managing Communication Between the Console and Workstations

57

|

Remote Consoles

Connecting to a Remote Console

Managing Deep Freeze with the Console

Licensing

Scheduling Deep Freeze Tasks

Assigning Computers to Scheduled Tasks

Managing Network and Groups

History

Adding computers to a Group

Configure Custom Actions

Console Customizer

Deep Freeze Enterprise Console Shutdown

Installing Deep Freeze on the Workstation

Uninstalling Deep Freeze on the Workstation via the Console

Silent Install or Uninstall

Check for Updates

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58| Using Deep Freeze Enterprise Console

Deep Freeze Configuration

Deep Freeze Configuration is a group of settings that defines the behavior of Deep Freeze on the
workstation. Deep Freeze Configurations can be created and applied through the Deep Freeze
Console.

Complete the following steps to create a Deep Freeze configuration:

1. Launch Deep Freeze Console.

2. Go to Network and Groups > Available Configurations > Deep Freeze.

3. Right-click and select Create New Configuraiton.

4. Select or specify the settings for each tab as described in Using Deep Freeze

Configuration Administrator.

5. Click OK.

6. Specify the name of the configuration and click OK.

Applying Deep Freeze Configuration

Once a configuration is created, it can be applied to multiple workstations.

Complete the following steps to apply the Deep Freeze configuration:

1. Go to Workstations pane.

2. Select one or more workstations.

3. Right-click and select Update Configuration > Deep Freeze > [Configuration Name].

The configuration is applied on the selected workstation(s).

If you change the Deep Freeze Configuration for Passwords, Workstation Tasks,
or Restart on Logoff, and apply the configuration, the settings are applied on the
fly. All other settings require a reboot for the settings to take effect. ThawSpace
and Disable Command Line changes cannot be modified by applying
configuration changes.

Deep Freeze Enterprise User Guide

Deep Freeze Configuration|59

Editing Deep Freeze Configuration

Complete the following steps to edit the Deep Freeze configuration:

1. Go to Networks and Groups Pane in Enterprise Console.

2. Select Available Configurations > Deep Freeze > [Configuration Name].

3. Right-click on the selected configuration and select Edit Selected Configuration.

4. Edit the settings as required.

5. Click OK.

Deleting Deep Freeze Configuration

Complete the following steps to delete the Deep Freeze configuration:

1. Go to Networks and Groups Pane in Enterprise Console.

2. Select Available Configurations > Deep Freeze > [Configuration Name].

3. Right-click on the selected configuration and select Delete Selected Configuration.

4. Click Ok.

Exporting Deep Freeze Configuration

Complete the following steps to export the Deep Freeze configuration:

1. Go to Networks and Groups Pane in Enterprise Console.

2. Select Available Configurations > Deep Freeze > [Configuration Name].

3. Right-click on the selected configuration and select Export As. There are three options:

• Select Workstation Installer. Specify a name and click Save.

• Select Workstation Seed. Specify a name and click Save.

• Select Configuration File. Specify a name and click Save.

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60| Using Deep Freeze Enterprise Console

Deep Freeze Enterprise Console

The Deep Freeze Enterprise Console displays the status of all Frozen, Thawed, and Target
computers on the network and allows the administrator to perform specific tasks on those
computers. Detailed status information is available with selective or group reporting.

The Enterprise Console allows administrators to remotely perform the following tasks:

• Immediately Target Install computers

• Selectively Freeze, Thaw, or Thaw Lock one or more computers

• Lock or Unlock selected computers

• Restart or shutdown computers

• Stop scheduled maintenance

• Power on computers equipped with a Wake-on-LAN network card

• Update Deep Freeze software

• Schedule tasks directly from the Console

• Send messages to computers

• Import groups and containers from Active Directory

• Generate One Time Passwords

•Schedule Actions

• Customize the Enterprise Console

• Update the License Key

The Enterprise Console can only wake a computer from a powered-down state if the computer is
properly configured to power on when a Wake-on-LAN packet is received.

Launching the Enterprise Console

The Enterprise Console is installed with the Deep Freeze Configuration Administrator. Open the
Console by selecting the following path from the Start menu:

Start > All Programs > Faronics > Deep Freeze 7 Enterprise > Deep Freeze Console

Activating the Enterprise Console

As a security feature of Deep Freeze Enterprise the OTP feature prevents unauthorized Deep
Freeze Enterprise Console use. When the DFConsole.exe file is copied to a new computer, the
Console must be activated. When it is run for the first time on the new computer, a dialog displays
with an OTP Token.

Deep Freeze Enterprise User Guide

The network administrator enters this token in the Configuration Administrator’s OTP
Generation System. An OTP is generated. Enter it in the dialog and the Console will run.

The computer on which the Enterprise Console is installed must not have an installation of the
Workstation Seed (using the same port) or a full Deep Freeze installation.

Status Icons

Deep Freeze Enterprise Console|61

The Enterprise Console displays the status of the computers on the local area network with the
following icons beside or above the computer name, depending on the view selected:

Icon Definition

Target: Computers that have the Deep Freeze Workstation Seed installed
but do not have Deep Freeze installed; Deep Freeze can only be remotely
installed on computers with this icon

Computers with Deep Freeze installed in a Frozen state

Computers with Deep Freeze installed in a Thawed state

Computers with Deep Freeze installed in a Thawed Locked state

Computers that are currently powered down

Computers that are currently in Maintenance Mode

Computers whose communication with the Console has been interrupted

Computers that are Locked

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62| Using Deep Freeze Enterprise Console

View Columns

Deep Freeze Enterprise Console provides the ability to specify the columns that are displayed in
the Workstations pane. Complete the following steps to display the desired columns:

1. Go to View > Columns.

2. Select the following columns to display:

• Configuration

• Configuration Date

•Expiry Date

• Installation File

• IP Address

•License Status

•Login Name

• MAC Address

•Operating System

•Port

•Status

•Version

•Workgroup

• Anti-Virus

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Status Based Selection|63

Status Based Selection

You can select the workstations based on the Deep Freeze status on the managed workstations.
The status based selection can be done through the Select menu in the Deep Freeze Enterprise
Console. The Select menu has the following options:

• Select All Frozen - selects the workstations in Frozen state. Workstations that are Frozen and
Locked are also selected.

• Select All Thawed - selects the workstations in Thawed state. Workstations that are Thawed
and Locked are also selected.

• Select All Target - selects all the target computers where Deep Freeze can be installed.

• Select All - selects all workstations.

The following selection options are available from the Status pane as well:

• Frozen - selects the workstations in Frozen state. Workstations that are Frozen and Locked are
also selected.

• Thawed - selects the workstations in Thawed state. Workstations that are Thawed and Locked
are also selected.

• Target - selects all the target computers where Deep Freeze can be installed.

• History - displays the history.

• Total - selects all workstations.

The status pane on Deep Freeze Enterprise Console can also be used to select and display the
workstation count for a particular state.

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64| Using Deep Freeze Enterprise Console

Managing Communication Between the Console and Workstations

There are two types of connections from Console to workstation and Console to Console:

1. Local connections — connections that can only be accessed by the Enterprise Console that
hosts those connections.

2. Remote control enabled connections — connections that can be accessed by the Console that
hosts as well as other Consoles connected remotely.

A computer can lose communication with the Console for any of the following reasons:

• The computer is powered off manually or is shut down without warning

• The network is experiencing heavy traffic or outages

• The computer’s network settings are changed to point to a new Console

The Server Service for Deep Freeze 6.5 will not automatically update the Server
Service for Deep Freeze 6.4 or lower. Both services can be installed on the same
computer, but only one service can run at a time.

In most cases, communication with the computer is re-established when the computer is powered
on or when the conditions causing the communications breakdown are rectified. It may take
several minutes for the computer to report back to the Console and re-establish communication.
If communication cannot be re-established, contact Technical Support for troubleshooting steps.

Configuring the local service

The local service is a service that sets up and maintains connections to computers.

Enabling the local service

By default the local service will be installed and enabled when the Console is first run.

To enable the local service again if it has been disabled (and/or uninistalled)

1. Select Tools > Network Configuration.

2. Select the Enable local service check box to enable it.

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Managing Communication Between the Console and Workstations|65

Disabling the local service

Clearing the Enable local service check box and clicking OK displays the option to either disable
the local service or uninstall the local service.

Adding a local service Connection

1. To add local service connection, select Tools >Network Configuration.

2. To add a connection select Add and specify the port number (7725 in this case).

3. To enable the Console to be controlled remotely, select Allow Remote Control check box and
specify a password.

After selecting Add, a connection that serves port 7725 will be created in the connections list of the
local service as well as the in the network pane of the Console.

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Editing or Removing a local service Connection

Once a Local Service connection has been added to it can be edited or removed through the Tools
> Network Configuration.

To edit a local service connection perform the following steps:

1. Ensure the Enable Local Service option is selected.

2. Select a port from the Local Service connections list and click Edit.

3. The edit dialog appears that allows for the port to be controlled remotely and password
protected.

4. To remove a port from the Local Service, highlight the port and click Remove. This does not
delete the entry from the Network and Groups pane in the Enterprise Console. It simply
removes it from the Local Service connections list.

5. To remove the entry form the network pane in the Console, select it and click the Remove icon
located in the sidebar.

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Remote Consoles

A Remote Console is a Console that hosts one or more connections that allow other Consoles to
connect through. Existing connections must be edited to allow them to be accessed remotely.

Setting up Remote Control Enabled Connections

To allow a connection to be accessed remotely perform the following steps:

1. Open Tools > Network Configurations.

2. Select the Enable local service check box.

3. Select a port from the list and click Edit.

4. Ensure Allow Remote Control is selected.

5. Specify a password.

6. Click OK.

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Connecting to a Remote Console

Once a Remote Console has been established by the hosting Console it can be accessed by other
Consoles from a different machine.

1. Select the Connect to Remote Console icon in the side bar or by right-clicking on the network
item. Upon selection the Connect to Remote Console dialog appears:

2. In the Connect to Remote Console dialog, specify the connection details such as Remote
Console Name, Remote Console IP, Port number, and Password. This information is
provided by the administrator of the host Console. Once entered, this information can be
retrieved by right-clicking a port in the Network and Groups Pane and selecting Properties.

If the connection to a Remote Console has been severed, it can be reconnected by
clicking the Reconnect to Remote Console icon in the sidebar or by right-clicking
on an entry in the Network and Groups pane.

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Managing Deep Freeze with the Console

The Enterprise Console contains a toolbar at the top of the screen that allows quick access to the
functions of the Console.

Go to View > Classic Look to view the icons in Classic Windows format.

Go to View > Modern Look to view the icons in Modern Windows format.

These commands can also be accessed using the contextual menu, as shown below, that appears by
right-clicking on one or more computers. When a particular action is chosen, the selected
computer performs the action and the status icons update accordingly. If multiple computers are
selected, the action is applied only to the applicable computers. For example, if you select
computers that are Thawed and Frozen and apply the Reboot Thawed action, only the Frozen
computers will be Thawed. The action will not be applied on the computers that are already
Thawed.

Specific icons are disabled if the selected computer does not support that action. For example, a
computer that has a Target icon, will not show the option to be Thawed or Frozen, because the
program has not been installed yet.

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Updating Deep Freeze Software

To update Deep Freeze computers (where Deep Freeze 7.7 or higher is installed) with a new
version of Deep Freeze, complete the following steps:

1. In the Enterprise Console, select the computers to be updated. The computers can be in either
a Frozen or Thawed state.

2. Right-click, and select Update Deep Freeze from the contextual menu.

3. The selected computers update to the new version of Deep Freeze software, but retain all
settings from the current version. The computers reboot twice to complete the update.

Sending Messages to Computers

To send a message to one or more computers, complete the following steps:

1. Select the computer(s) to send a message.

2. Right-click and select Send Message from the contextual menu.

3. Type the message in the dialog that appears and click Send. A dialog appears asking for
confirmation to send the message to the selected computers.

4. Click OK to send or Cancel to close the dialog without sending the message.

Target Installing Deep Freeze

Complete the following steps to remotely install a Full Workstation Installation on any computer
that has the Workstation Seed installed.

1. Right-click on one or multiple computers and select Install. A dialog is displayed, asking if the
installation should proceed. Click OK.

2. A dialog box appears to select the file to be installed on the remote computer.

3. Select the installation file to use and click Open.

4. The computer installs Deep Freeze and restarts.

5. Once the installation is complete, the Enterprise Console reflects the change in the computer’s
status, and displays it as Frozen.

Updating a Deep Freeze Configuration File

Complete the following steps to update the configuration on one or many computer(s) with the
settings of an existing .rdx file. (An .rdx file is a file containing the conditions specified in the
Deep Freeze Configuration Administrator).

1. Right-click on the computer(s) and select Update with RDX file.

2. A message appears asking for an existing .rdx file to be located.

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3. Click OK. A standard Open File dialog appears to select an .rdx file.

4. Locate a file and click Open to update the configuration on the selected computer(s) with the
settings in the .rdx file. Click Cancel to cancel the configuration update.

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Run Windows Update

Windows Updates can be applied on demand from the right-click context menu.

Complete the following steps to run Windows Updates on the workstation.

1. Right-click on the computer(s) and select Run Windows Update.

2. Click OK.

Windows Updates are applied on the selected workstation(s). The settings configured in the

Windows Update Tab tab are used.

Apart from applying Windows Updates on demand from the right-click context menu, you can also
schedule the Windows Updates task. For more information, refer to Scheduling Deep Freeze

Tasks on how to schedule a Windows Updates task.

If the Network options in the new configuration have changed, the computer(s)
may lose communication with the existing Enterprise Console. If communication
with the computers is lost, check the Network settings on the updated computers
to ensure that the port numbers and/or IP address of the Console have not been
changed.

Format ThawSpace

Deep Freeze Enterprise Console provides the ability to format all the ThawSpaces remotely on
managed workstations.

Complete the following steps to format ThawSpaces:

1. Select one or multiple workstations.

2. Right-click and select Format ThawSpace. Alternatively, you can click the Format ThawSpace
icon in the toolbar.

3. A warning All ThawSpaces will be formatted on the selected computer(s) is displayed.

4. Select Would you like to proceed? to confirm.

5. Click OK.

Changes to passwords take effect immediately. All other changes take effect after
each computer is restarted. ThawSpace and/or Frozen Drives cannot be changed
through updating the configuration file.

The Format ThawSpace command deletes all data on ThawSpaces. The data
cannot be recovered once it is deleted. Backup important files before formatting
the ThawSpace.

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Licensing

The License Key can be updated via the Enterprise Console.

To update the License Key, complete the following steps:

1. Launch the Enterprise Console.

2. Go to Tools > Licensing.

3. The Deep Freeze License dialog is displayed.

4. Click Edit and enter the License Key in the License Key field.

5. Click Update License. This converts Deep Freeze from the Evaluation version to a Licensed
version. The License Key Type field displays the License Key. The Expiry Date displays the
date and time when the license expires.

6. Click Activate Online to activate Deep Freeze License via the Internet. The computer must be
connected to the Internet to Activate Online. The Deep Freeze License must be activated
within 30 days of installation failing which Deep Freeze will stop functioning. During
activation, the Deep Freeze License is authenticated with Faronics.

7. Alternatively, click Activate Options. Two options are available:

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Licensing|73

• Select Activate Online to activate Deep Freeze License online. This option is same as step 1.
Click Next after selecting this option. Deep Freeze is activated online on clicking Next.

• Select Activate Offline. This option allows you to activate by phone or email. Click Next after
activating. The Activate Offline screen is displayed.

8. Send the Activate Details to Faronics Activation Support via phone or email. Once you receive
the Activation Code from Faronics, enter it in the Activation Code field and click Next. Deep
Freeze Licence is now activated.

The License Key is automatically updated on all computers communicating with the Enterprise
Console. If a computer is offline (shut down or disconnected from the network), the License Key is
updated when the computer communicates with the Enterprise Console the next time.

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Scheduling Deep Freeze Tasks

To schedule a Deep Freeze task in the Enterprise Console using the Scheduled Task Wizard,
complete the following steps:

1. Open the Scheduled Task Wizard in one of the following ways:

•click Scheduler in the Network and Groups pane and click the Add Task icon

•right-click on Scheduler in the Network and Groups pane, and choose Add Task

The following screen is displayed:

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2. Double-click the preferred task or select the task and click Next. The following tasks are
available for Deep Freeze:

•Restart

•Shutdown

•Wake-On-LAN

• Reboot Frozen

• Reboot Thawed

• Reboot Thawed Locked

• Send Message

•Run Windows Updates

3. In the following screen, enter a name for the task and choose the preferred task execution
schedule: Daily, Weekly, Monthly, or One time only. Task names must be unique. No two
tasks can have the same name. Click Next.

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4. Depending on the choice of task execution, the time and date configuration options that follow
will vary. Click Next.

5. Click Finish once the configuration is completed.

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The default start time for a task is five minutes from the current time.

Editing Scheduled Tasks

To edit Scheduled Tasks, right-click the task and select Edit Task. Follow the steps 1-5 in the
section Scheduling Deep Freeze Tasks.

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Assigning Computers to Scheduled Tasks

After a task has been scheduled, it appears under the Scheduler in the Network and Groups pane
of the Console.

To assign computers to a task, select the preferred computers from the Workstations pane in the
Console and drag them onto the preferred task. Or, drag a group onto the task.

To see which computers are assigned to a specific task, click on the task. The assigned computers
appear in the Workstations pane.

To delete a computer from a task, right-click on the computer and select Remove from Task.

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Executing a Task Immediately

To execute a task immediately, right-click the task and select Execute Task.

Deleting a Task

To delete a task, click on the task and press Delete.

Scheduled Task Properties

To see the properties of a task, right-click the task name and select View Properties.

The following screen displays:

The properties of a task cannot be changed after it has been created. Only the computers that will
execute the task can be changed by adding or deleting computers.

Scheduled tasks will still execute even if the Enterprise Console is closed provided
the local service is enabled and the network connections are not shutdown upon
exiting the Enterprise Console.

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Managing Network and Groups

The Enterprise Console automatically arranges computers by their workgroup or domain. Click
the appropriate workgroup or domain to view the computers in that workgroup or domain.

The Enterprise Console can be used to define specific groups in order to arrange computers.

Adding a Group

The Add Group dialog allows you to configure multiple filters to sort the workstations into
different groups. This filter automatically updates the list of workstations based on the changes in
the selected parameters.

Complete the following steps to add a group with a Filter:

1. Right-click User Defined Groups in Network and Groups pane.

2. Select Add Group. The Add Group dialog is displayed:

3. Specify the Group Name.

4. Select Column.

5. Select Comparison.

6. Select Option And/Or if you are adding another filter.

7. Specify Value or Regular Expression.

8. Click Add.

The following table shows the Column, Comparison, Option, and Values.

Select Column Select Comparison Select Option

Workstations Equals

Not Equal To

Regular Expression

And

Or

Specify Value or
Regular Expression

Specify the Value or Regular
Expression.

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Select Column Select Comparison Select Option

Workgroup Equals

Not Equal To

And

Or

Regular Expression

IP Address Equals

Greater Than

And

Or

Greater Than or Equal To

Less Than

Less Than or Equal To

Regular Expression

Status Equals

Not Equal To

And

Or

Regular Expression

Specify Value or
Regular Expression

Specify the Value or Regular
Expression.

Specify the Value or Regular
Expression.

Frozen

Frozen and Locked

Thawed

Thawed and Locked

Applying Windows Update

Applying Batch File

Configuration Equals

Not Equal To

Regular Expression

Configuration Date Equals

Greater Than

Greater Than or Equal To

Less Than

Less Than or Equal To

Regular Expression

Installation File Equals

Not Equal To

And

Or

And

Or

And

Or

Thawed Period

Maintenance Mode

License Expired

Workstation Seed

Unknown

Specify the Value or Regular
Expression.

Specify the Date.

Specify the Value or Regular
Expression.

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Regular Expression

Managing Network and Groups|81

Select Column Select Comparison Select Option

Version Equals

Greater Than

And

Or

Greater Than or Equal To

Less Than

Less Than or Equal To

Regular Expression

Operating System Equals

Not Equal To

And

Or

Regular Expression

MAC Address Equals

Not Equal To

And

Or

Regular Expression

Login Name Equals

Not Equal To

And

Or

Specify Value or
Regular Expression

Specify the Value or Regular
Expression.

Specify the Value or Regular
Expression.

Specify the Value or Regular
Expression.

Specify the Value or Regular
Expression.

Regular Expression

Building a User Defined Group Structure

After a group has been added, one or more sub-groups can be added below it, and further
sub-groups can be added indefinitely as a way to differentiate between environments, as in the
example shown below:

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Importing Groups from Active Directory

If the group structure has already been designed within Active Directory, that structure can be
imported directly into the Enterprise Console. Complete the following steps to import from the
Active Directory:

1. Select Tools> Import Groups from Active Directory, or click the LDAP icon located in the
sidebar.

2. The following dialog appears. Select either the Microsoft tab or the Novell tab.

3. Enter the LDAP server information of the import location. The option to login anonymously is
also available. If this check box is not selected, a user name and password is required.

4. Click Connect. The Active Directory hierarchy appears. Select the required entries and click
Import.

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History

History|83

The Enterprise Console stores the history of the target computers.

If a computer is disconnected from a network, shutdown or is restarting, an exclamation sign (!)
appears in the Enterprise Console for the particular computer. If the computer comes back online,
the exclamation sign disappears.

If the computer goes offline permanently (for example, if the computer was permanently
unplugged from the network), or if the computer is shutdown, the exclamation sign stays on.

In the Enterprise Console, go to File > Exit. Select the option Close Deep Freeze Console and
shutdown network connections option and click OK. Once you reopen the Enterprise Console, the
computers with the exclamation sign (!) will appear in History. If the computer is shutdown and is
equipped with Wake-On-LAN hardware, right-click on the computer in History and select
Wake-On-LAN to wake the computer.

Options in History:

• To view history, click History in the Networks and Groups pane.

• To delete computer(s) from History, select the computer(s), right-click and select Remove
from History in the context menu.

• To wake the computer using Wake-ON-LAN, select the computer(s), right-click and select
Wake-ON-LAN in the context menu.

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Adding computers to a Group

Computers can be added to a group by dragging them from the Workstations pane to the
preferred group, or by using an automatic filter set during the creation of the groups.

Automatic group filtering allows computers to be added to user-defined groups automatically.
The computers are added based on their computer name.

Wildcards (*, ?) can be used to add computers based on a specific segment of the name.

Example: Lab1-* adds all computers with names starting with Lab1- .

Sorting Groups Alphabetically

To sort the Groups alphabetically, right-click User Defined Groups and select Sort Groups
Alphabetically.

Removing Workstations from User Defined Group

To remove a computer from a Group, right-click on the computer in User Defined Groups and
select Remove from Group.

Importing or Exporting Groups to File

To import groups from a file or export groups to a file, choose the preferred option from the Tools
menu.

Viewing the Console Log File

The Enterprise Console keeps a log of the status and activity history of all connected computers.
The log stores information for the previous 7 days. Information older than 7 days is automatically
deleted from the log.

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Adding computers to a Group|85

• To view the log file for one or many computers, right-click on the computer(s) and select Show
Log.

• To sort the log file, click on a preferred heading. The following columns are available:

— Workstation

—Domain

—Time

—Status

— IP Address

— MAC Address

— Applied Command (Frozen, Thawed, Restart, Shutdown)

— Installation File

• To export the log file click Export As and select Text or CSV. Specify the name of the file and
click OK.

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Configure Custom Actions

Deep Freeze provides the following custom actions that can be accessed via the Actions menu.
Additional actions can be created to suit specific needs. Deep Freeze provides three default
actions. Additional Custom Actions can be configured by importing the appropriate .xml file in
the Deep Freeze Console. For more information on Custom Actions, the structure of the custom
action file and details about various parameters, refer to Appendix E.

Control with RDC

This allows connecting to the computer through Microsoft Remote Desktop Protocol. Remote
Desktop Connection must already be enabled on the target machines.

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1. Go to Action Menu > Custom Actions.

2. Select Control with RDC.

3. Enter the Executable Path or browse to select the location.

4. Enter the Working Directory.

5. Click Apply.

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Remote Execute with PsExec

Remote Execute allows you to remotely execute an executable file on a computer. PsExec is a tool
that can be used to remotely execute an executable file on a computer. PsExec must be
downloaded and installed on the computer. For more information on PsExec, visit

http://www.faronics.com/pstools.

Configure

Execute

1. Go to Action > Custom Actions.

2. Select Remote Execute.

3. Enter the PSExec Location or browse to select the location.

4. The Executable path and the Working Directory are added automatically. The Executable
path and Working Directory can be modified later.

5. Click Close.

1. Select the computers from the Workstations pane.

2. Select Action > Remote Execute.

3. The Remote Execute dialog is displayed.

4. Enter the User Name, Password and Command.

5. Click OK.

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Push and Install MSI file with PsExec

The Push and Install MSI file option allows you to push and install a .msi file on a computer
through the Enterprise Console.

Configure

Execute

1. Go to Action > Custom Actions.

2. Select Push and Install MSI file.

3. Enter the PSExec Location or browse to select the location.

4. The Executable path and the Working Directory are added automatically. The Executable
path and Working Directory can be modified later.

5. Click Close.

1. Select the computers from the Workstations pane.

2. Select Action > Push and Install MSI file.

3. The Push and Install MSI file dialog is displayed.

4. Enter the User Name, Password, File Name and Drive Letter.

5. Click OK.

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Push and Launch

You can push and launch files on managed workstations.

Complete the following files to push and launch files on managed workstations:

1. Select one or more workstations from the Workstation pane.

2. Right-click and select Actions > Push and Launch. The Push and Launch dialog is displayed:

3. Browse to select the file path or specify the file path.

• Filename and Path - specify the filename and path where the file is available on the console

4. Specify the Command Line Parameters with environment variables (optional):

• Arguments - specify the arguments that you want to apply with this executable. For example, if

5. Click OK.

The file is pushed to the selected workstation and remotely launched on the selected workstations.

Remote Launch

You can remotely launch executable files on managed workstations.

Complete the following files to remotely launch files on managed workstations:

computer. Alternatively, you can browse to select the executable. File types supported are .exe
(executables) and .msi (MSI installers). MSI files are run in install mode by default. For
example, if the executable MyApplication.exe is available at C:/AppFolder, specify
C:/AppFolder/MyApplication.

the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For .msi
files, specify the arguments that you would normally specify when launching a .msi file with
MSIEXEC. If you do not specify any argument for a .msi file, Deep Freeze will automatically
append "/i" (install). Deep Freeze also replaces any display options with /qn, (quiet, no UI).

1. Select one or more workstations from the Workstation pane.

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2. Right-click and select Actions > Remote Launch. The Remote Launch dialog is displayed:

3. Browse to select the file path or specify the file path.

• Filename and Path - specify the filename and path where the file is available on the target
computer. Alternatively, you can browse to select the executable. File types supported are .exe
(executables) and .msi (MSI installers). MSI installers are run in install mode by default. For
example, if the executable MyApplication.exe is available at C:/AppFolder, specify
C:/AppFolder/MyApplication.

4. Specify the Command Line Parameters with environment variables (optional):

• Arguments - specify the arguments that you want to apply with this executable. For example,
if the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For .msi
files, specify the arguments that you would normally specify when launching a .msi file with
MSIEXEC. If you do not specify any argument for a .msi file, Deep Freeze will automatically
append "/i" (install). Deep Freeze also replaces any display options with /qn, (quiet, no UI).

5. Click OK.

The file is remotely launched on the selected workstations.

Deleting, Importing and Exporting Custom Actions

Deleting Custom Actions

To delete Custom Actions, complete the following steps:

1. Go to Action Menu > Custom Actions.

2. Select the Custom Action to be deleted.

3. Click Delete.

Importing Custom Actions

To import Custom Actions, complete the following steps:

1. Go to Action Menu > Custom Actions.

2. Click Import.

3. Browse to select the .xml file to be imported.

4. Click Open to import the file.

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Exporting Custom Actions

To export Custom Actions, complete the following steps:

1. Go to Action Menu > Custom Actions.

2. Select the Custom Action to be exported.

3. Click Export.

4. The Export Custom Action to File dialog is displayed.

5. Specify a File name and click Save.

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Console Customizer

The Console Customizer lets you specify which features and commands you want to be available
in the Console, and save the result as a new Console that can be distributed in your organization.

The available settings are grouped into categories (Console functions, Workstation commands,
Deep Freeze commands, Workstation install/uninstall commands, and Scheduler commands).
Click on the plus (+) icon to the far left of each category to disclose the full list of settings available
in that category.

Select or clear the individual check boxes as required. Alternatively, select or clear the entire
categories at once. Settings that are cleared will not be available in the new Enterprise Console
you create. For an example on how to use the Console Customizer in a practical scenario, refer to

Appendix D.

Complete the following steps to create Consoles with limited functionality:

1. Select Tools>Console Customizer.

2. The Console Customizer is displayed.

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3. Select the features to be displayed in the new Console.

4. Click Save As to save the Console. Specify a name for the file.

5. When you double-click the newly created .exe file, the Console with the limited functionality is
launched.

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Deep Freeze Enterprise Console Shutdown

To shutdown the Deep Freeze Console select File > Exit or click the close window button. Upon
exit, you can choose to:

• Minimize the Console to the system tray.

This does not stop the Console and keeps the connections active. The Deep Freeze Console icon
appears in the system tray. Scheduled tasks will still execute. To reopen the Deep Freeze
Enterprise Console, right-click its icon located in the taskbar and select Restore DF6 Console.

• Close Deep Freeze Console and leave the network connections running

This closes the Console but keeps the connections to the computers active. Scheduled tasks will
still execute.

• Close Deep Freeze Console and shutdown network connections.

This stops Console processes, closes the connections (including local service), and scheduled
tasks will not start to execute. However, scheduled tasks that have started executing will
continue.

The dialog will not appear on future exits once the Set Default option has been selected. To edit
these settings select Tools >Exit Options.

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Installing Deep Freeze on the Workstation

After a customized installation program file has been created using the Configuration
Administrator, Deep Freeze can be deployed to computers using an Attended Install, a Target
Install, the Silent Install System, or as part of an imaging process.

All background utilities and antivirus software should be disabled and all applications should be
closed prior to installation. These programs may interfere with the installation, which could result
in Deep Freeze not functioning correctly.

The computer restarts after any type of installation is completed. Deep Freeze must be in a
Thawed state for any type of uninstall to succeed.

Any existing ThawSpace will be deleted during an uninstall if:

• the option to retain existing ThawSpace was not checked in the Configuration Administrator

• the ThawSpace was not created with Deep Freeze Enterprise Version 5 or later

Attended Install or Uninstall

To install or uninstall Deep Freeze, complete the following steps:

1. Run the installation program file (DFWks.exe) on the computer. The following screen
appears:

2. Click Install to begin the installation. Follow the steps presented, then read and accept the
license agreement. Deep Freeze installs and the computer restarts.

Click Uninstall to uninstall Deep Freeze. Uninstall can only be clicked if Deep
Freeze has previously been installed and the computer is currently Thawed. If
there is an existing ThawSpace, Deep Freeze displays a dialog asking if it should
be retained or deleted.

If the hard drive is too fragmented, it is not possible to create ThawSpace(s). A
message is displayed prompting you to abort installation, or install Deep Freeze
without ThawSpace(s).

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Uninstalling Deep Freeze on the Workstation via the Console

The Enterprise Console can be used to uninstall Deep Freeze completely or to uninstall Deep
Freeze but leave the Workstation Seed. A computer must be in a Thawed state in order to uninstall
the program.

To uninstall Deep Freeze on a computer and leave the Workstation Seed, right-click on the
Thawed workstation(s) and select Uninstall (Leave Seed), as shown above. Or click the icon on the
toolbar.

To completely uninstall Deep Freeze and the Workstation Seed, select the computer(s) to be
uninstalled and click the Uninstall icon on the toolbar.

The computer must be Thawed before Deep Freeze can be uninstalled. The
Enterprise Console prompts for confirmation. Once the uninstall is confirmed,
Deep Freeze uninstalls and the computer restarts.

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Silent Install or Uninstall

Deep Freeze can be rapidly installed to many computers over a network using the Silent Install
System. Any deployment utility that allows execution of a command line on a remote computer
can implement the Silent Install System. After the Silent Install is complete, the computer
immediately restarts. The command line has the following options:

Syntax Description

[/Install] Install Deep Freeze using installation file

[/Install /Seed] Install only the specified Workstation Seed file

[/Install /Thawed] Install Deep Freeze using installation file and boot into Thawed

[/Uninstall] Uninstall Deep Freeze

[/Uninstall /Seed] Uninstall Deep Freeze and leave the Workstation Seed installed

state.

[/PW=password] Set a password during installation*

[/AllowTimeChange] Allow system clock to be changed*

[/Freeze=C,D,...] Freeze only drives listed (Thaw all others)*

[/Thaw=C,D,...] Thaw only drives listed (Freeze all others)*

[/USB] Exempt external USB hard disks from protection

[/FireWire] Exempt external FireWire hard disks from protection

Example Command Line

DFWks.exe /Install /Freeze=C /PW=password

In the above example, the Deep Freeze installation program file is named DFWks.exe. Only the C:
drive will be Frozen. Any other drives on the computer will be Thawed. If the computer only has a
C: drive, the [/Freeze] switch can be omitted. A password (password) will be created. After
executing the command, Deep Freeze will install and the computer will restart Frozen and ready
to use.

The Silent Install System does not work without the [/Install] or [/Uninstall] switch. Deep
Freeze must be in a Thawed state before [/Uninstall] can be used.

Deep Freeze Enterprise User Guide

To run the configuration command line options, Disable Command Line options
on the Advanced Options tab must be cleared.

* These options are disabled by default.

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Silent Install or Uninstall Using a Shortcut

Deep Freeze can be installed directly on a computer without having to use the installation dialog
box by completing the following steps.

1. Locate the Deep Freeze installation program file (DFWks.exe) on the target computer.

2. Right-click on the icon and choose Create Shortcut.

3. Right-click on the shortcut and choose Properties.

4. Edit the path of the Target field by typing /install or /uninstall at the end of the path.

Example Shortcut Target:

C:\Documents and Settings\DFWks.exe /install

Double-clicking on the new shortcut results in the immediate installation or uninstallation of Deep
Freeze, followed by a restart of the computer.

Deep Freeze must be in a Thawed state before /uninstall can be used.

If the hard drive is too fragmented, it is not possible to create ThawSpace(s). The
installation is aborted.

Network Install on Multiple computers

The Silent Install System can also be used to install Deep Freeze on multiple computers over a
network. If the workstations on the network use logon scripts, the scripts can be used to install
Deep Freeze on all networked workstations automatically. All workstations will restart Frozen and
ready for use after installation has completed.

Use the following command line syntaxes to create an install error report log file:

\\Server Name\Share Name\DFWks.exe /Install >> my.log

Installing Over Existing Deep Freeze Versions

Unless the Update Deep Freeze Software feature is used (for Deep Freeze 6.5 and higher), all
existing Deep Freeze versions must be uninstalled prior to performing any new Deep Freeze
installation.

Installing Using Imaging

Deep Freeze has been designed to work with all major imaging and desktop management software.
Use either an Attended Install or the Silent Install to install Deep Freeze on a master image.

Deep Freeze must be prepared for deployment before finalizing a master image. To prepare the
master image for deployment complete the following steps:

1. Restart the computer into a Thawed state.

2. Launch Deep Freeze using the keyboard shortcut CTRL+SHIFT+ALT+F6. Alternatively, press
SHIFT and double-click the Deep Freeze icon in the System Tray.

3. Enter the password and click OK.

4. Click Set Clone Flag in the Boot Control tab.

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5. The message The flag has been set successfully. Do you want to reboot your computer now?
is displayed. Click Yes to reboot the computer immediately. Click No to reboot the computer
later.

Target Install

The Set Clone Flag command is important during imaging since it boots the
computers into a Thawed state if Deep Freeze is unable to read its configuration
file after the image is successfully installed.

If the Clone Flag is not set, and if Deep Freeze is unable to read its configuration
file, all drives are Frozen after the image is successfully installed.

If you are using Sysprep, make sure you set the Clone Flag after preparing the
system for imaging and just before starting Sysprep.

After imaging, the computers require an additional restart for Deep Freeze to correctly detect the
changes in disk configuration. If the computers are imaged in an unattended mode, steps should
be taken to ensure the computers are restarted to allow the configuration to update.

To return to the Frozen state after imaging is complete, set Deep Freeze to Boot Thawed on next n
number of restarts (in the master image) so that after n number of restarts, the computer is
automatically Frozen. Alternatively, use Deep Freeze Command Line Control to Freeze selected
computers.

Deep Freeze can also be deployed using a Target Install from the Enterprise Console.

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Check for Updates

Deep Freeze allows you to check if there are newer versions available.

Go to Help > Check for updates. This checks if there are newer versions of Deep Freeze available.

If a new version is available, click Download the latest version to update Deep Freeze.

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100| Using Deep Freeze Enterprise Console

Deep Freeze Enterprise User Guide