Fargo DTC400e User Manual

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DTC400e Card Printer User Guide (Rev. 1.1)

• Single-side Model

• Dual-side Model

• Single-side (plus Mag) Model

• Dual-side (plus Mag) Model

Part Number: L001172

DTC400e Card Printer User Guide (L001172 Rev. 1.1)

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United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control

Date Document Title

Number

Revision 1.1 1 Aug 2008 DTC400e Card Printer User Guide

These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does not imply that Fargo is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard

, (sub-title) Quality Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook

(editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook

(editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,

McGraw-Hill) Any questions regarding changes, corrections, updates or enhancements to this document

should be forwarded to:

Fargo Electronics Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 952-946-8466 (800) 327-4620 FAX: (952) 941-7836

www.fargo.com

E-mail: support@fargo.com

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Table of Contents

Section 1: Introduction..........................................................................................................1-8

How to use the manual...............................................................................................................................1-8

Safety Messages (review carefully)............................................................................................................ 1-9

DTC400e Card Printer Overview............................................................................................................. 1-10

Reviewing the DTC400e Block Diagram............................................................................................ 1-10

Reviewing the DTC400e Sequence of Operations.............................................................................. 1-11

Reviewing the DTC400e Boot up Sequence....................................................................................... 1-14

Section 2: Specifications........................................................................................................2-1

Regulatory Compliances ............................................................................................................................ 2-1

Agency Listings.......................................................................................................................................... 2-2

Technical Specifications............................................................................................................................. 2-2

Functional Specifications........................................................................................................................... 2-5

Printer Components: Front Cover to USB Port................................................................................... .2-6

Printer Components: Print Ribbons...................................................................................................... 2-7

Printer Components: Resin-Only Print Ribbons...................................................................................2-8

Printer Components: Dye-Sublimation Print Ribbons.......................................................................... 2-9

Printer Components: Dye-Sublimation/Resin Print Ribbons.............................................................. 2-10

Printer Components: Blank Cards...................................................................................................... 2-11

Printer Module: Flipper Table Module Assembly (D900200)............................................................2-12

Section 3: Setup and Installation Procedures.......................................................................3-1

Printer Setup and Installation ..................................................................................................................... 3-1

Choosing A Good Location................................................................................................................... 3-1

About Moisture Condensation............................................................................................................... 3-1

Unpacking and Inspection..................................................................................................................... 3-2

Reviewing the Printer (front view)........................................................................................................ 3-2

Reviewing the Printer (front view; Cartridge being installed)............................................................... 3-3

Connecting the Printer power................................................................................................................ 3-4

Installing the Print Ribbon Cartridge..................................................................................................... 3-5

Installing Blank Cards into the Card Hopper......................................................................................... 3-8

Lowering the Card Output Hopper...................................................................................................... 3-11

Installing the Flipper Table Module Assembly (D900200)................................................................. 3-12

Printer Driver Installation......................................................................................................................... 3-15

Installing the Printer Driver................................................................................................................. 3-15

Printing a Test Print Image.................................................................................................................. 3-24

Printer Transport ...................................................................................................................................... 3-26

Moving the Printer to another location................................................................................................ 3-26

Section 4: General Troubleshooting .....................................................................................4-1

Safety Messages (review carefully)............................................................................................................ 4-1

Communications Errors.............................................................................................................................. 4-2

Resolving the Communication Errors....................................................................................................4-2

Print Process Errors.................................................................................................................................... 4-4

Resolving a Card Not Fed Error (Cards will not feed off the Hopper).................................................. 4-4

Resolving a Card Not Fed Error (Two (2) or more card feed at the same time).................................... 4-7

Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted)................................................4-9

Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted)................................................ 4-11

Resolving the Mag Verify Error.......................................................................................................... 4-12

Resolving the No Mag Installed Error................................................................................................. 4-15

Resolving a Ribbon Sensor Error (Ribbon Miscue)............................................................................ 4-17

Resolving a Ribbon Break Jam Error.................................................................................................. 4-19

Resolving a Ribbon Out Error............................................................................................................. 4-21

Resolving a No Ribbon Installed Error................................................................................................ 4-22

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Resolving a Invalid Ribbon Error........................................................................................................ 4-24

Resolving a Wrong Ribbon Error........................................................................................................ 4-26

Resolving a Card Jam Error................................................................................................................. 4-28

Resolving a Headlift Motor or Sensor Error........................................................................................ 4-30

Resolving the Cover Open Error Message ..........................................................................................4-32

Resolving the Blank Output issues...................................................................................................... 4-33

Resolving the Remove Ribbon Message (Rewriteable Job)................................................................ 4-36

Flipper Table Module Assembly Problems.............................................................................................. 4-37

Resolving the No Flipper Table Module problem............................................................................... 4-37

Resolving the Flipper Jam Error.......................................................................................................... 4-38

Diagnosing Image Problems.....................................................................................................................4-40

Resolving the Pixel Failure problems.................................................................................................. 4-40

Resolving the Card Surface Debris problems......................................................................................4-41

Resolving the Incorrect Image Darkness problems............................................................................. 4-42

Resolving Ribbon Wrinkle problems .................................................................................................. 4-44

Resolving the Excessive Resin Printing problems...............................................................................4-46

Resolving the Incomplete Resin printing problems............................................................................. 4-48

Resolving the Image Placement problems........................................................................................... 4-49

Resolving the Poor Image Quality problems.......................................................................................4-53

Running the Self Test............................................................................................................................... 4-54

Running the Standard Self Test Print.................................................................................................. 4-55

Running the Magnetic Self Test (HiCo Only)..................................................................................... 4-56

Section 5: Ethernet Option ....................................................................................................5-1

Introduction....................................................................................................................................5-1

Technical Specification - Ethernet Option ................................................................................................. 5-1

Functional Specification - Ethernet Option................................................................................................ 5-2

Network Services - Overview .................................................................................................................... 5-3

Reviewing the Print Server.................................................................................................................... 5-3

Reviewing the Web Page Server........................................................................................................... 5-3

Reviewing the Network Management Interface .................................................................................... 5-3

Reviewing the Telnet Server ................................................................................................................. 5-3

Network Management Interface................................................................................................................. 5-4

Telnet Command Line Interface................................................................................................................. 5-4

Initiating a Telnet Session ..................................................................................................................... 5-4

Reviewing the Telnet Command Table............................................................................................. .... 5-5

Ethernet Web Pages – Standard Procedures.............................................................................5-11

Reviewing Web page security.................................................................................................................. 5-11

Logging In................................................................................................................................................ 5-12

Accessing the Home page........................................................................................................................ 5-13

Reviewing the Home Page....................................................................................................................... 5-14

Reviewing the Home Page Categories and Fields (table).................................................................... 5-15

Configuring the Network Settings............................................................................................................ 5-16

Accessing the Network Settings page..................................................................................................5-16

Reviewing the Interface....................................................................................................................... 5-17

Reviewing the Current Settings........................................................................................................... 5-17

Switching to the automatic IP address mode....................................................................................... 5-18

Changing to the static IP address mode............................................................................................... 5-19

Entering the TCP Window Size........................................................................................................... 5-21

Using the Clear Changes button.......................................................................................................... 5-23

Using the Print Path page......................................................................................................................... 5-24

Using the Ribbon Information page......................................................................................................... 5-26

Using the TCP/IP page............................................................................................................................. 5-27

Using the TCP/IP Status Web Page..................................................................................................... 5-28

Using the Printer page.............................................................................................................................. 5-29

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Using the System Log page...................................................................................................................... 5-31

Changing the Log Name...................................................................................................................... 5-32

Selecting the Log Type........................................................................................................................ 5-34

Selecting the Log Destination.............................................................................................................. 5-35

Setting up Email Event logging........................................................................................................... 5-36

Specifying UDP Event logging ........................................................................................................... 5-37

Specifying TCP Event logging............................................................................................................ 5-39

Using the Administration pages............................................................................................................... 5-41

Using the System Information page..................................................................................................... 5-41

Changing the Root Password............................................................................................................... 5-43

Upgrading the Print Server.................................................................................................................. 5-45

Using the Reboot pages............................................................................................................................ 5-47

Rebooting the Ethernet Server............................................................................................................. 5-47

Resetting to Default Settings............................................................................................................... 5-49

Using the Help page................................................................................................................................. 5-50

Additional Procedures ................................................................................................................. 5-51

Reviewing LED and Dipswitch Tables.................................................................................................... 5-51

Reviewing the LED Table................................................................................................................... 5-51

Reviewing the Dip Switches................................................................................................................ 5-52

Upgrading the Main Firmware with the Fargo Workbench Printer Utility .............................................. 5-53

Restoring the Factory Settings for Ethernet ............................................................................................. 5-55

Restoring the Default Settings............................................................................................................. 5-55

Accessing the IP address of your Printer.................................................................................................. 5-56

Accessing the DTC400e IP address..................................................................................................... 5-56

Ethernet Printer Troubleshooting Procedures........................................................................................... 5-57

Troubleshooting procedures................................................................................................................ 5-57

Verifying the Printer Connection......................................................................................................... 5-58

Verifying the Printer IP address .......................................................................................................... 5-58

Verifying that your PC can access the Printer using the ping command ............................................. 5-59

Printing a test page .............................................................................................................................. 5-60

Reviewing Frequently-asked Questions .....................................................................................5-61

Glossary of Terms ........................................................................................................................5-67

Section 6: Printer Adjustments..............................................................................................6-1

Safety Messages (review carefully)............................................................................................................ 6-1

DTC400e Print Driver Options .................................................................................................................. 6-2

Using the Card tab .........................................................................................................................6-2

Adjusting the Card Size Option............................................................................................................. 6-2

Adjusting the Orientation Option .......................................................................................................... 6-3

Selecting the number of copies.............................................................................................................. 6-4

Using the Diagnostics button under the Card tab.................................................................................. 6-5

Using the Clean Printer Option..............................................................................................................6-6

Using the Test Print button.................................................................................................................... 6-8

Using the About button.......................................................................................................................... 6-9

Using the Device Options tab ......................................................................................................6-10

Reviewing the Device Options tab........................................................................................................... 6-10

Adjusting the Ribbon Type option........................................................................................................... 6-11

Selecting the NONE- Re-Writable Ribbon Type.................................................................................6-12

Using the Workbench (to erase the card).............................................................................................6-14

Selecting the Auto Ribbon Select option.................................................................................................. 6-17

Using the YMCFKO Ribbon in the Workbench...................................................................................... 6-20

Adding a Secure ID to the Card........................................................................................................... 6-23

Changing the Secure ID Properties...................................................................................................... 6-24

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Adding a Logo to the Card.................................................................................................................. 6-25

Changing the Logo Properties............................................................................................................. 6-26

Adding a Text on the Card...................................................................................................................6-27

Changing the Text Properties.............................................................................................................. 6-28

Adjusting the Color Matching option....................................................................................................... 6-29

Adjusting for the Resin Dither ................................................................................................................. 6-30

Using the Print Both Sides option............................................................................................................ 6-31

Using the Split 1 Set of Ribbon Panels option ......................................................................................... 6-32

Using the Print Back Side First option..................................................................................................... 6-33

Using the Print Back Side Only option .................................................................................................... 6-34

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options.............................................. 6-35

Using the Disable Printing option ............................................................................................................ 6-36

Using the Image Color tab...........................................................................................................6-37

Using the Resin Heat (K) option (Front and Back)............................................................................. 6-38

Using the Overlay Heat (O) option...................................................................................................... 6-39

Using the Color Matching option and Default button..........................................................................6-40

Using the Calibrate tab................................................................................................................6-41

Using the Image Position Controls...................................................................................................... 6-42

Using the Sensors button..................................................................................................................... 6-44

Using the Settings button..................................................................................................................... 6-46

Using the Magnetic Encoding tab...............................................................................................6-47

Using the Encoding Mode dropdown list............................................................................................ 6-48

Selecting the Coercivity/Magnetic Track............................................................................................ 6-54

Reviewing the Shift Data Left Function.............................................................................................. 6-56

Reviewing the Magnetic Track Options.............................................................................................. 6-57

Using the Magnetic Track Options...................................................................................................... 6-59

Using the Character Size buttons......................................................................................................... 6-61

Using the ASCII Offset dropdown list ................................................................................................ 6-62

Using the Bit Density dropdown list....................................................................................................6-63

Using the LRC Generation dropdown list........................................................................................... 6-64

Using the Encoding Mode dropdown list............................................................................................ 6-65

Reviewing the ISO Track Locations.................................................................................................... 6-66

Sending the Track Information............................................................................................................ 6-67

Reviewing the Sample String.............................................................................................................. 6-68

Reviewing the ASCII Code and Character Table ................................................................................ 6-69

Using the Default button...................................................................................................................... 6-70

Using the Overlay / Print Area tab (DTC400e) .........................................................................6-71

Enabling the Back options................................................................................................................... 6-72

Using the Front option (Overlay / Print Area)..................................................................................... 6-73

Using the Back option (Overlay / Print Area)..................................................................................... 6-74

Using the Overlay / Print Area dropdown menu ................................................................................. 6-75

Using the Overlay / Print Area ............................................................................................................ 6-77

Using the Defined Area Option........................................................................................................... 6-79

Using Security Options (Visual Security Solutions) (Front option only)............................................ 6-84

Selecting Orientation - Landscape under Card tab.............................................................................. 6-85

Selecting the Visual Security Solutions dropdown menu (A to D) ..................................................... 6-86

Selecting Orientation - Portrait under Card tab................................................................................... 6-87

Selecting the Visual Security Solutions dropdown menu (E to H)...................................................... 6-88

Selecting the VeriMark radio button (Frontside option only).............................................................. 6-89

Selecting HoloMark (Front option only)............................................................................................. 6-90

Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil).............................................. 6-91

Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil)............................................. 6-92

Using the K Panel Resin tab..................................................................................................................... 6-93

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Enabling the Frontside and Backside options...................................................................................... 6-94

Enabling the Frontside option (K Panel Resin) ...................................................................................6-95

Enabling the Backside option (K Panel Resin)....................................................................................6-96

Selecting from the Print All Black with K Panel options (Front and Back options) ........................... 6-97

Selecting the Full Card option (Front and Back options).................................................................... 6-98

Selecting the Defined Area(s) option (Front and Back options).......................................................... 6-99

Selecting the Undefined Area(s) option (Front and Back options).................................................... 6-100

Selecting the Defined Area(s) function (Front and Back options)..................................................... 6-101

Selecting the Print YMC under K and Print K Only options............................................................. 6-110

Using the Printer Information tab........................................................................................................... 6-111

Reviewing the Ribbon Information................................................................................................... 6-112

Reviewing the Ribbon Level Indicator.............................................................................................. 6-113

Using the Printer Calibration Utility ...................................................................................................... 6-114

Using the Image Darkness Option..................................................................................................... 6-115

Using the Print Top of Form Option..................................................................................................6-116

Using the Print End of Form Option..................................................................................................6-117

Using the Print Left of Form Option................................................................................................. 6-118

Using the Magnetic Encoder Voltage Offset Option......................................................................... 6-119

Adjusting the Hi-Co Voltage Offset.................................................................................................. 6-120

Adjusting the Lo-Co Voltage Offset.................................................................................................. 6-121

Using the Mag Top of Form Option.................................................................................................. 6-122

Using the Ribbon Tension Option..................................................................................................... 6-124

Using the Flipper Home Offset Option..............................................................................................6-125

Using the Flipper Center Offset Option............................................................................................. 6-125

Using the Flipper Smart Angle Offset Option................................................................................... 6-126

Using the Print Temperature Offset................................................................................................... 6-126

Using the Erase Temperature Offset.................................................................................................. 6-128

Using the Flipper Prox Offset Option................................................................................................ 6-129

Using the Flipper Prox Angle Offset Option..................................................................................... 6-130

Section 7: Cleaning................................................................................................................7-1

Safety Messages (review carefully)............................................................................................................ 7-1

DTC400e Card Printer/Encoders Cleaning Kit.......................................................................................... 7-2

Supplies (included with the Cleaning Kit)............................................................................................. 7-2

Cleaning the Printhead ............................................................................................................................... 7-2

Cleaning the Platen and the Card Feed Rollers.......................................................................................... 7-4

Cleaning the Printer’s Interior.................................................................................................................... 7-7

Cleaning the Printer’s Exterior................................................................................................................... 7-7

Section 8: Packing the Card Printer .....................................................................................8-1

Section 9: Firmware Upgrades..............................................................................................9-1

Requirements.............................................................................................................................................. 9-1

Safety Messages (review carefully)............................................................................................................ 9-1

Upgrade the Printer Firmware.................................................................................................................... 9-2

Section 10: Fargo Technical Support .................................................................................10-1

Contacting Fargo Technical Support........................................................................................................ 10-1

Reading the Serial Numbers on a Fargo Printer....................................................................................... 10-2

Finding out when a Fargo Card Printer was manufactured ................................................................. 10-2

Reviewing Example No. 1: Serial Number 80453289........................................................................ 10-2

Reviewing Example No. 2: Serial Number A1280224....................................................................... 10-2

Section 11: Glossary of Terms.............................................................................................11-1

Section 12: Index..................................................................................................................12-2

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Section 1: Introduction

How to use the manual

The DTC400e Card Printer User Guide is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.

Manual Description

Sequence of Operations, Glossary of Terms and Technical/Functional Specifications (hyper-linked)

Table of Contents (hyperlinked)

Troubleshooting, Replacement, Removal, Diagnostic and Navigation Procedures (in hyper-linked Sections)

Cross-Referencing (hyperlinked)

Comprehensive Index (hyper-linked)

You can go directly to the Sequence of Operations, Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for the card Printer within concise, correlative tables.

You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index or an appendix.

You can go directly to Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Printer Packing, Board Level Diagnostics and Firmware Updates to find troubleshooting, removal and replacement procedures. The section titles are always labeled according to their function for consistent usage.

You can use the cross-referencing links to quickly locate, for example, an error message or a procedure.

You can use the COMPREHENSIVE INDEX to quickly locate information on the card Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to this Printer.

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Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Caution:

Failure to follow these installation guidelines can result in death or serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).

• To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel perform these procedures.

This device is electrostatically sensitive. It may be damaged if exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the left).

• To prevent equipment or media damage, refer to the following safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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DTC400e Card Printer Overview

Reviewing the DTC400e Block Diagram

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Reviewing the DTC400e Sequence of Operations

The following sequence describes a full color print job with magnetic encoding.

Step Process

1 The File information is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon

type command that was sent from the Printer.

• If Ribbon type does not match, the Pause button on the right will begin flashing.

3 The Card Input Motor and Print Stepper Motor engage. 4 The Card Feed Sensor detects leading edge of card and disengages the card

input Motor.

Continued on the next page

Output Hopper

Cartridge Bay

Input Hopper

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Reviewing the DTC400e Sequence of Operations (continued)

Step Process

5 The Print Ribbon Drive engages. 6 The Print Ribbon Sensor looks for the Yellow panel. (Note: The Print Ribbon

Encoder detects number of revolutions, required to use an entire color panel.) 7 The Print Stepper Motor engages. 8 The Card Feed Sensor detects trailing edge of card. 9 The Print Stepper Motor queues card to the middle of the platen Roller. All Stop

10 The Print Headlift Motor engages. 11 The Print Headlift Sensor detects closed state. 12 The Print Headlift Motor disengages. 13 The Print Stepper Motor engages. 14 The Print Cover Sensor checks for a closed state. 15 The Ribbon Drive Motor engages. 16 The Image data is burned by the Printhead until the image data is depleted. All

Stop.

17 The Thermistor engages the Printhead Cooling Fan to maintain proper operating

temperature.

18 The Headlift Motor engages. 19 The Print Headlift Sensor detects an open state. 20 The Print Headlift Motor disengages. 21 The Print Stepper Motor engages. 22 The Print Ribbon Drive engages.

Continued on the next page

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Reviewing the DTC400e Sequence of Operations (continued)

Step Process

23 The Card Feed Stepper Motor engages to queue card for magnetic encoding. 24 The Encoding data is written to the card. 25 The Magnetic Encoder verifies while the Stepper reverses the card. 26 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All Stop. 27 Repeat steps 9 through 22 for the appropriate number of color/overlay panels. 28 The Card is ejected from the singled-sided Printer.

The Card Feed Stepper engages to queue the card for the Flipper Table for the

dual-sided Printer.

29 All Stop.

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Reviewing the DTC400e Boot up Sequence

Step Process

1 On Power up, the Printer checks the current state of the Card Feed Sensor and

the Headlift Sensor.

2 If the Headlift Sensor is found to be open, the Headlift Motor will turn until a

closed state is seen.

3 If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will

engage to eject the card.

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Section 2: Specifications

The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC400e Card Printer User Guide.

Regulatory Compliances

Term Description

CSA (cUL)

FCC The Card Printer complies with the requirements in Part 15 of

ITS-EMC The Card Printer has been tested and complies with EN55022

The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-03.

File Number: E145118

the FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)

If equipment operation in a residential area causes unacceptable interference to radio and TV reception, the operator is required to take whatever steps are necessary to correct the interference.

Class B: 1995 and EN82082-1: 1997 standards for EMI emissions.

(Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer.)

License Number: J99032510

UL The Card Printer is listed under UL IEC 60950-1 (2001)

DTC400e Card Printer User Guide (L001172 Rev. 1.1)

INFORMATION TECHNOLOGY EQUIPMENT. File Number: E145118

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Agency Listings

Term Description

Emissions Standards

Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.

CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3.

Technical Specifications

Type Description

Accepted Standard Card Sizes

Accepted Card Thickness

Accepted Card Types

Agency Listings

• CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

• CR-79 (3.295”L x 2.043”W / 83.7mmL x 51.9mmW)

9 mil to 40 mil (.030" / .76mm)

PVC or polyester cards with polished PVC finish or Rewritable cards.

Safety: UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. Emissions: CE, FCC, CRC c1374, EN 55022 Class B, FCC Class B,

EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3.

Card Input Hopper Capacity

Colors Up to 16.7 million: Monochrome Dimensions See the Size and Weight information in this same table. Humidity 20-80% non-condensing Interface USB 2.0

DTC400e Card Printer User Guide (L001172 Rev. 1.1)

100 cards (30 mil)

Continued on the next page

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Technical Specifications (continued)

Type Description

ISO Magnetic Encoding

• ISO: This option allows the user to select magnetic encoding that conforms to ISO standard 7811, Parts 1-7.

• ISO Coercity: ISO magnetic encoding option provides selectable options for either High or Low Coercivity.

See the Using the Magnetic Encoding tab Memory 2MB RAM Monochrome

Printing Operating

The DTC400e shall render rewriteable card images using a monochrome

color pallet.

65° to 80° F / 18° to 27° C Temperature

Print Area CR-80 edge-to-edge Printer

32-bit Windows 2000/XP/2003 Drivers

Print Method

• Dye-Sublimation/Resin Thermal Transfer

• Resin Thermal Transfer

section.

Print Speed Print Speeds**

• 7 seconds per card / 514 cards per hour (K)*

• 12 seconds per card / 300 cards per hour (KO, BO)*

• 27 seconds per card / 133 cards per hour (YMCKO)*

• 35 seconds per card / 102 cards per hour (YMCKOK)*

• 35 seconds per card /102 cards per hour (YMCFOK)*

• YMCFKO – Full Color / 1 Resin Black/ Overlay/ UV Fluorescing Panel

• YMCFKOK – Full Color / 2 Resin Black/ Overlay/ UV Fluorescing

Panel

*Indicates the Ribbon type and the number of Ribbon panels printed

where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay,

F=Fluorescing.

**Print speed indicates an approximate batch print speed and is measured from the time a

card feeds into the printer to the time it ejects from the printer.

Print speeds do not include encoding time or the time needed for the PC to process the

image. Process time is dependent on the size of the file, the CPU, amount of RAM and

the amount of available resources at the time of the print.

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Technical Specifications (continued)

Type Description

Resolution 300 dpi (11.8 dots/mm) Supply

Voltage Supply

Frequency System

Requirements

Weight and Size

100-240 VAC, .6-1.0 A

50 Hz/60 Hz

• x86 based PC or compatible

• Windows 2000, Windows XP, Windows 2003

• 500MHz computer with 256MB of RAM or higher

• 500MB free hard disk space or higher

• Single-sided (weight): 8 lbs. / 3.65 kg

• Single-sided (size): 7.90"H x 13.62"W x 8.14"D / 200mmH x

346mmW x 207mmD

• Dual-sided (weight): 12 lbs. / 5.45 kg

• Dual-sided (size): 7.9"H x 18.28"W x 8.14"D / 200mmH x 465mmW

x 207mmD

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Functional Specifications

This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

The following describes how each of these technologies works:

Function Description

DyeSublimation

Resin Thermal Transfer

Dye-Sublimation is the print method the DTC400e uses to produce smooth, continuous-tone images that look truly photographic. (Note: This process uses a dye-based Ribbon roll that is partitioned by a number of consecutive color panels.)

The panels are grouped in a repeating series of these three process colors along the entire length of the print Ribbon: yellow, magenta and cyan or YMC.

The Printer always prints the yellow panel first, followed by the magenta panel and the cyan panel. (Note: As the print Ribbon passes beneath the Printhead, hundreds of thermal elements within the Printhead heat the dyes on the Ribbon. When these dyes are heated, they diffuse into the surface of the card. A separate pass is made for each of the three color panels on the Ribbon.)

By combining the colors of each panel and by varying the heat used to transfer these colors, it is possible to print up to 16.7 million different shades of color. (Note: This blends one color smoothly into the next, producing photo-quality images with absolutely no dot pattern.)

Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes, which can be read by both infrared and visible-light bar code scanners.

• Used to print ultra-fast, one-color ID cards on the DTC400e. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.)

• Solid dots of resin-based ink are transferred and fused to the surface of the card. (Note: This produces durable, saturated printing.)

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Printer Components: Front Cover to USB Port

Components Description

Front Cover Opens to allow access to the Ribbon Cartridge. (Note: This cover must

be closed in order for the Printer to begin printing.)

Printhead The component of the Printer that actually does the printing. (Note:

This component is fragile and must not be bumped or touched with anything other than a cleaning swab.)

Cancel button The Cancel button turns the Printer ON and OFF. (Note: It also

serves to cancel the current print job and reset the Printer for the next print job.)

If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.

Pause button The Pause button is used to pause the Printer during normal operation

and also to resume operation after an error condition is cleared. (Note: In general, as the icon above this button indicates, errors are related to either the Ribbon or the cards. If an error occurs, the Pause LED will flash.)

Card

Automatically cleans cards for higher print quality. Cleaning Roller

Card Input

Load blank cards into this Hopper. Hopper

Power Port Connect to the included power cord. USB Port Connect to a Windows PC with a USB cable.

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Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.

To make it easier to remember which print Ribbons are which, a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon. This letter code is as follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel

= Clear Protective Overlay Panel

= Ultra Violet Fluorescing Panel

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Printer Components: Resin-Only Print Ribbons

Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only Ribbon types are available for use with both DTC400e:

Type Description

Standard Resin Black (K) (provides 1,000 prints)

Premium Resin Black (K) (provides 1,000 prints)

Colored Resin (provides 1,000 prints)

Metallic Resin (provides 500 prints)

This Ribbon provides high resin durability ideal for most general-purpose monochrome ID card applications. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

(Note: Using a Premium Resin Black Ribbon will provide better photo realistic output.)

Several colored resin Ribbons are available in a variety of colors for customizing or color-coding resin-only ID cards.

Metallic resin Ribbons are available for printing resin images with a unique metallic sheen.

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Printer Components: Dye-Sublimation Print Ribbons

Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly.

Step Procedure

1 Do not run the cards with a contaminated, dull or uneven surface through the

Printer.

Caution: Printing onto such cards will ultimately lead to poor print

quality and will greatly reduce the life of the Printhead.

2 Always store the card stock in its original packaging or in a clean, dust-free

container.

3 Do not print onto cards that have been dropped or soiled. (Note: Printhead

damage caused by contaminated or poor quality cards will automatically void the Printhead's factory warranty.)

4 If printing onto cards with a pre-punched slot, do not print over the area of the

card with the punched slot. (Note: To avoid this area when printing, use the options in the Overlay / Print Area tab to omit printing in this area or punch the slot after the card has printed.)

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Printer Components: Dye-Sublimation/Resin Print Ribbons

Type Description

DyeSublimation/ resin print Ribbon

The Dye-Sublimation/resin print Ribbon combines the yellow (Y),

magenta (M) and cyan (C) dye-sublimation panels with a resin black (K)

panel.

By combining both types of Ribbon panels, this Ribbon can be used to

print full-color, photo-quality images with the dye-sublimation panels

along with sharp, black text and bar codes with the resin black panel.

A clear overlay panel (O) is also included on most Ribbons to protect the

dye-sublimation images. Dye-Sublimation images must have an overlay

panel applied to them or they will quickly begin to wear or fade. Full-Color

(YMCKO) (provides 250 prints)

This Ribbon is used to print full-color photo ID cards along with resin

black text and bar codes. Both infrared and visible-light bar code

scanners can read bar codes printed with resin black.

• An overlay panel (O) is included to protect the full-color dyesublimation printing.

YMCKOK The designation of colored Ribbon by the Panels of color in the order in

which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing).

YMCFKO The designation of colored Ribbon by the Panels of color in the order in

which they are printed: Yellow (Y), Magenta (M), Cyan (C) Ultra Violet Fluorescing Panel (F) Black (K), Overlay (O)

YMCFKOK The designation of colored Ribbon by the Panels of color in the order in

which they are printed: Yellow (Y), Magenta (M), Cyan (C) Ultra Violet Fluorescing Panel (F) Black (K), Overlay (O), Black (K),

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Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-80 and CR-79 sized Card

Design

Card Surface

UltraCard Stock

The Printer will print onto any card with a clean, level and polished PVC surface.

Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards specifically designed for direct-to-card dye-sublimation printing.

Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface in order for the Printer to achieve consistent color coverage.

Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer.

• Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer.

Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard™ is available and recommended for best results.

• UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.

• Two types of these cards are available: UltraCard and UltraCard III. UltraCard stock has a PVC core and offers medium card durability. UltraCard III stock has a 40% polyester core and offers high durability.

• Both types of UltraCards produce printed images with a glossy, photoquality finish.

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Printer Module: Flipper Table Module Assembly (D900200)

The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card.

Display: Flipper Table Module Assembly

Here are references within this document.

• See the Print Both Sides option in the Using the Device Options tab (DTC400e)

section.

• See the Front and Back radio buttons in the Using the Overlay / Print Area tab

(DTC400e) section.

• See the Front and Back radio buttons in the Using the K Panel Resin tab (DTC400e) section.

• See the DTC400e Card Printer User Guide for the replacement procedures for this Printer.

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Section 3: Setup and Installation Procedures

The following guide will walk you through the installation of the DTC400e Card Printer Driver.

• Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).

• Time Requirement (Printer): The time required to set up a standard DTC400e Printer would be approximately 5 to 10 minutes.

The System Requirements are as follows:

• x86 PC or compatible, Windows 2000, Windows XP, Windows 2003, 500MHz computer with 256MB of RAM or higher, 500MB free hard disk space or higher

• Printer Setup and Installation

Printer Setup and Installation

Choosing A Good Location

Follow these guidelines:

• Place the unit in a location with adequate air circulation to prevent internal heat build up.

• Use the Printer's dimensions as a guideline for the minimum clearances to the unit.

(Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.)

• Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimum.

Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate.

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Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

• Power Supply

• US / EU Power Cable

• Software Installation CD/User Guide

• User Guide

• Warranty Statement, Registration Card and Compliancy Document

Reviewing the Printer (front view)

Output Hopper

Input Hopper

Cartridge Bay

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Reviewing the Printer (front view; Cartridge being installed)

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Connecting the Printer power

Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.)

Step Procedure

1 Plug the AC adapter power cable into the back of the Printer. See Display A. 2 Plug the wall power cable into the AC power adapter. 3 Plug the wall power cable into a standard 110VAC power outlet.

Display A – Shows back of Printer with AC power cable (below).

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Installing the Print Ribbon Cartridge

The Fargo DTC400e Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “full color card count” Ribbon and a Card Cleaning Roller.

Step Procedure

1 To install the Ribbon Cartridge, simply open the front Cover by pressing the

black rubber pad or touch pad and lowering the Cover down, as shown below.

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Installing the Print Ribbon Cartridge (continued)

Step Procedure

2 a. Remove the liner on the Card Cleaning Roller before installing the Cartridge,

as shown in Display A (upper right arrow of display).

b. Remove the Ribbon securing tape, as shown in Display A (middle right arrow

of display). 3 Slide the Ribbon Cartridge into the Printer, as shown in this section. 4 Raise the front Cover and press the front Cover’s black rubber pad or touch pad

to secure it.

Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.

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Installing the Print Ribbon Cartridge (continued)

Display B – Shows direction that Cartridge is inserted in the Printer.

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Installing Blank Cards into the Card Hopper

The Fargo DTC400e Printer is capable of printing single load cards and multiple feed cards (batch mode).

• To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).

• Again, the cards should be loaded with the print side down and (if applicable) the magnetic strip up and towards the front of the Printer.

To print using Batch mode follow the instructions below.

Step Procedure

1 Open the Card Hopper Cover. 2 Press the Card Hopper Load Lever down until the Card Tray locks into place,

as shown in Display B in this section.

3 Load up to 100 cards into the Hopper with the print side down.

If using cards with a magnetic stripe, the magnetic stripe should be loaded with the strip up and to the front of the Printer, as shown in Display C in this section.

4 Close the Card Hopper Cover to release the Card Tray.

Display A – This is a graphics showing how to insert the cards.

Continued on the next page

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Installing Blank Cards into the Card Hopper (continued)

Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up.

Here the Lever is pressed down.

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Installing Blank Cards into the Card Hopper (continued)

Here are the cards ready to insert.

Here the Input Hopper Door is closed.

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Lowering the Card Output Hopper

Step Procedure

1 The Fargo DTC400e comes with a Card Output Hopper (to hold cards after they

have been printed). Pull the Output Hopper down until it snaps into place.

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Installing the Flipper Table Module Assembly (D900200)

Step Description

Caution: Turn off the Printer and unplug the power cord from the

Printer.

2 Remove the Rear Cover (D90066) to the Printer.

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Installing the Flipper Table Module Assembly (D900200) (continued)

Step Description

3 Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064)

to the Printer, as shown below.

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Installing the Flipper Table Module Assembly (D900200) (continued)

Step Description

4 a. Remove the Cover from the Flipper Table Module Assembly (D900200), as

shown below.

b. Place the Flipper Table next to Printer, as shown below. 5 Connect the Flipper Table Module cable, as shown below. 6 Slide in the Flipper Table Module pins, as shown below. 7 Attach the Flipper Table Module pin screw, as shown below. 8 Use the Torx T-10 screwdriver to attach the one (1) front Base plate mount

screws (F000170), as shown below. 9 Attach the Flipper Table Module Cover, as shown below.

10 Connect the USB and Power cables, as shown below.

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Printer Driver Installation

Installing the Printer Driver

Step Procedure

1 Close all programs and insert the Software Installation CD into your computer’s

CD drive. After a few seconds, the CD’s installer program will automatically

open.

Follow the CD’s on-screen Procedures to complete installation.

(Note: If the CD does not automatically open, use My Computer or Windows

Explorer to view the contents of the CD. Then, double-click on the Setup.exe file

listed on the CD.)

2 Click on the following buttons to install the appropriate Printer Driver and Online

User’s Guide, as shown below:

INSTALL button for the DTC400e Card Printer/Encoder

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Installing the Printer Driver (continued)

Step Procedure

3 Click on the Next button to continue with the Setup program.

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Installing the Printer Driver (continued)

Step Procedure

4 Read the License Agreement. Select the I accept the license agreement option

and click Next to continue.

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Installing the Printer Driver (continued)

Step Procedure

5 Select Local Connection (USB:) if the printer is equipped with a USB port and

click Next to continue with the installation.

Select Network Connection (Ethernet) if the printer is equipped with an Ethernet port and enter the Printer’s IP address. Click Next to continue with the installation.

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Installing the Printer Driver (continued)

Step Procedure

6 Click Next to begin the installation.

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Installing the Printer Driver (continued)

Step Procedure

7 Wait while the DTC400e Card Printer is configuring your new software installation. 8 This step only applies to local connection installation (USB).

a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation.

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Installing the Printer Driver (continued)

Step Procedure

9 Select the installed Ribbon Type.

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Installing the Printer Driver (continued)

Step Procedure

10 Click on the Finish button to complete the Setup.

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Installing the Printer Driver (continued)

Step Procedure

• Click the Exit button to exit the installer, as shown below.

• Click on Install the Fargo Workbench.

You have completed the installation

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Printing a Test Print Image

Step Procedure

1 a. From your computer’s startup menu, select Settings > Printers and Faxes

(Windows XP, 2003) or > Printers (Windows 2000). b. Double click on the DTC400e Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring

up the DTC400e Printing Preferences window.

2 a. Select the Card tab, and then click on the Test Print button, as shown in

Display A in this section. (Important: Ensure that the Ribbon is installed

before proceeding. The correct Ribbon type is selected in the Device Options

tab.) b. When the Test Print button is selected, an image is copied to the Printer.

Display A - DTC400e Printer Driver Card tab

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Printing a Test Print Image (continued)

Step Procedure

3 This completes the DTC400e Card Printer/Encoder Installation procedure.

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Printer Transport

Moving the Printer to another location

Step Procedure

1 The Printer can be transported by gripping it under the back lid, as shown in the

photo below.

2 You have completed the setup and installation procedures in this section.

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Section 4: General Troubleshooting

This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.