Fargo C50 Configuration Manual

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This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation.

Trademarks

HID GLOBAL, HID, the HID logo, and FARGO are the trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries.

Revision History

Date Description Version

June 2014

July 2013 Ribbon print count change. 1.1

Updated liability and trademark acknowledgments and copyright statements. Updated Japan cert. Updated to current format. Updated global customer support information.

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1.2

Contacts

For additional offices around the world, see www.hidglobal.com corporate offices.

April 2013 First Release 1.0

Americas and Corporate Europe, Middle East and Africa (EMEA)

611 Center Ridge Drive Austin, TX 78753 USA Phone: 866 607 7339 Fax: 949 732 2120

Haverhill Business Park Phoenix Road Haverhill, Suffolk CB9 7AE England Phone: 44 (0) 1440 711 822 Fax: 44 (0) 1440 714 840

Asia Pacific

19/F 625 King’s Road North Point, Island East Hong Kong Phone: 852 3160 9833 Fax: 852 3160 4809

HID Global Customer Support: support.hidglobal.com

PLT-01277, Version: 1.2 June 2014

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Contents

Chapter 1: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.1 Agency Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1.2 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.1.3 Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.1.4 Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.1.5 Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.1.6 Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.2 Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3 Safety Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3.1 Safety Messages - United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

1.3.2 Safety Messages - French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.3.3 Safety Messages - Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

1.3.4 Safety Messages - China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

1.4 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

1.5 Functional Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.6 Printer Components: Print Ribbons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

1.6.1 Ribbon Type/Count Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

1.7 Printer Components: Blank Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Chapter 2: Setup and Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.1 Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Chapter 3: Hardware User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1 Using the Card Printer Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1.1 Using the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

3.1.2 Using the Pause/Resume Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

3.2 Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Chapter 4: Printer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

4.1 Card Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.1.1 Card Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.1.2 Card Thickness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.1.3 Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.1.4 Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

4.1.5 Informational Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.1.5.1 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.1.5.2 ToolBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.1.5.3 Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.1.5.4 About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2 Device Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

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4.2.1 Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

4.2.2 Ribbon Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.2.3 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.3 Image Color Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.3.1 Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.3.1.1 Color Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.3.2 Resin Dither . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.3.3 Heat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.3.4 Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

4.3.5 Advanced Image Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

4.4 Image Calibrate Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

4.4.1 Image Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.4.1.1 Vertical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.4.1.2 Horizontal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.5 Magnetic Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.6 Overlay / Print Area Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.6.1 Defining an Overlay or Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

4.6.2 Overlay / Print Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.2.1 Defined Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.2.2 For Print and Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.2.3 For Overlay Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.2.4 For Print Only (No Overlay) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.3 Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.3.1 Visual Security Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.6.3.2 Verimark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.6.3.3 HoloMark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.7 K-Panel Resin Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

4.7.1 Print All Black with K Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.7.2 Full Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.7.3 Defined Area(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.7.4 Undefined Area(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.7.5 Print YMC under K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.7.6 Print K Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

4.8 Printer Info Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Chapter 5: ToolBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.1 Configuration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.1 Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.1.1 Low Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

5.1.1.2 Clean Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.1.3 Error Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.1.4 Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.1.2 Set Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

5.2 Calibrate Ribbon Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

5.3 Clean Printer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5.4 Advanced Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

5.4.1 Settings and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

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Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

6.1 Communications Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.1.1 Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Chapter 7: Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

7.1 Using the Required Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

7.2 Cleaning Inside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7.2.1 Cleaning Outside the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7.2.2 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Chapter 8: Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

8.1 Upgrade Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

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Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the C50 Card Printer.

1.1 Regulatory Compliance

The Card Printer is listed under UL 60950-1 (2nd edition) Information Technology Equipment

CSA

File Number: E145118 Note: This product is intended to be supplied by a Listed Power Unit marked

Class 2 and rated for 24Vdc, 3.3A minimum.

The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-07 2nd edition

File Number: E145118

Chapter 1

FCC

Environmental ENERGY STAR, RoHS2, China RoHS, Power supply Efficiency level V minimum

1.1.1 Agency Listings

Emissions and Immunity Standards

Safety Standards

Additional Agency Listings CCC, BSMI, KC

The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device.

The Card Printer has been tested and complies with EN300-330-1, EN300330-2, EN301-489-1, EN301-489-3, EN55022 class A, EN55024, EN6100-3-2, EN6100-3-3, EN60950-1.

Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with the following European Council Directives and has placed the CE mark on the Card Printer.

LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC, ROHS2 2011/65/EC

FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, EN55022 Class A, EN55024, EN6100-3-2, EN6100-3-3, EN300-330-1, EN300-330-2, EN301-489-1, EN301-489-3, GB9254,

UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07(2nd edition), EN60950-1, GB4943, CNS14336

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1.1.2 United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference; in which case, you are required to correct the interference at your expense.

IMPORTANT: Changes or modifications to an intentional or unintentional radiator not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Specifications Page 1-2

1.1.3 Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

1.1.4 Taiwan

䴻✳⺷娵嫱⎰㟤󰶔Ỷ≇澯⮬柣暣㨇炻朆䴻姙⎗炻℔⎠ˣ⓮嘇ㆾἧ䓐侭⛯澵⼿㑭冒嬲

潏柣澯ˣ≈⣏≇澯ㆾ嬲潏⍇姕妰󰶔䈡⿏⍲≇傥ˤỶ≇澯⮬柣暣㨇󰶔ἧ䓐澵⼿⼙枧梃

凒⬱ℐ⍲⸚㒦⎰㱽忂ᾉ烊䴻䘤䎦㚱⸚㒦䎦尉㗪炻ㅱ灅⌛ 䓐炻󰵯㓡┬军䃉⸚㒦㗪㕡

⼿两临ἧ䓐ˤ⇵枭⎰㱽忂ᾉ炻㊯ὅ暣ᾉ㱽夷⭂ἄ㤕󰶔䃉䶂暣忂ᾉˤỶ≇澯⮬柣暣㨇

枰⽵⍿⎰㱽忂ᾉㆾⶍ㤕ˣ䥹⬠⍲慓瀏䓐暣㲊灕⮬⿏暣㨇姕⁁󰶔⸚㒦ˤ

1.1.5 Japan

ሶቑ孔函ቒ偞╨䦐ቑ⨚㆞㖖⸩ት♦ሴ቉ሧቡሼᇭ  偞╨䦐㖖⸩䟹⚆ቒ䶻 $&ᨴᨴᨴᨴᨴ ⚆ቊሼ  㦻完❐ቒ榊㽱ት∎䞷ሺቂ 5),'㳮⣷ቑ崼ቢ♥ቭዘ㦇ሰ手ቢ孔函ቊሼᇭ

ቀቑቂቤ∎䞷ሼቮ䞷抣ዘ⫃㓏቎ቫቆ቉ቒᇬ◊䣑㳮⣷቎㈀檎ት₝ራቮ㋟ቯሯሥቭቡሼ

1.1.6 Korea

㧊 ₆₆⓪ 㠛ⶊ㣿 (A   ) 㩚㧦䕢㩗䞿₆₆⪲㍲䕦ⰺ㧦 ⡦⓪ ㌂㣿㧦⓪ 㧊㩦㦚㭒㦮䞮㔲₎ ⹪⧒Ⳇ , Ṗ㩫㣎㦮㰖㡃㠦㍲㌂㣿䞮⓪ ộ㦚 ⳿㩗㦒⪲ 䞿┞┺ .

PLT-01277, Version: 1.2 June 2014

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Page 1-3 Specifications

1.2 Document Conventions

Symbols

e following symbols are used in this document:

General Warning:

This symbol indicates the requirement to read the manual carefully or the necessity of an important maneuver or maintenance operation.

Electricity Warning:

This symbol indicates dangerous voltage associated with the laser, or powerful enough to constitute an electrical risk. This symbol may also appear on the machine at the risk area.

1.3 Safety Messages

1.3.1 Safety Messages - United States

Symbol Critical Instructions for Safety Purposes

Danger:

ESD:

Caution:

Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death:

• Reference the following safety messages before performing an operation.

• Always remove the power cord prior to performing repair procedures, unless otherwise specified.

• Ensure only qualified personnel perform these procedures.

This device is electro statically sensitive. You may damage the device if exposing it to static electricity discharges.

To prevent damage:

• Reference the following safety messages before performing an operation.

• Observe all established Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• Always wear an appropriate personal grounding device.

• Always remove the Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• Remove jewelry and thoroughly clean hands before working on the Printer.

This symbol warns of an electrical hazard that could result in personal injury or death.

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Specifications Page 1-4

1.3.2 Safety Messages - French

Symbole Instructions critiques visant la Sécurité

Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles

Danger:

ESD:

ou la mort. Pour éviter des lésions corporelles ou la mort:

• Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération.

• Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation, sauf spécification contraire.

• Assurez-vous qu’uniquement des personnes qualifiées réalisent des procédures.

Ce dispositif est sensible à l’électricité statique. Il peut souffrir des dommages s’il est exposé à des décharges électrostatiques.

Pour éviter des dommages:

• Rapportez-vous aux messages suivants avant de procéder à une opération.

• Suivez toutes les procédures de Décharges Electrostatiques (ESD) en vigueur durant le maniement des câbles dans ou à proximité des Ensembles de Cartes de Circuit Imprimé et Tête d’Impression.

• Portez toujours un dispositif de mise à la terre personnelle appropriée.

• Retirez toujours le ruban et les Cartes de l’Imprimante avant d’effectuer toute réparation, sauf spécification contraire.

• Retirez tous bijoux et lavez soigneusement vos mains avant de travailler à l’Imprimante.

Attention:

Ce symbole est un avis de péril électrique passible de résulter en lésion corporelle ou mort.

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Page 1-5 Specifications

1.3.3 Safety Messages - Taiwan

䷩橼󰵶㔯ġ⮬柣䘤⮬⍲⬱ℐ㊯Ẍġ⬱ℐ妲〗炷⮷⽫㩊㞍炸

㧁姀慵天䘬⬱ℐḳ枭婒㖶

⌙晒 :

⮷⽫ :

㛒㊱䄏婒㖶⬱墅⎗傥忈ㆸṢ⒉ ṉˤ ⛐⎗傥䓊䓇㼃⛐⬱ℐ⓷柴䘬⛘㕡㚱嬎䣢㧁姀ˤ

炷⤪ⶎ⚾㇨䣢炸ˤ

䁢Ḯ性󱂖Ṣ⒉ ⭛炻⛐忚埴㚱㬌嬎䣢㧁姀䘬㑵ἄ⇵炻婳󱂑⍫侫⬱ℐ屯妲㍸䣢ˤ 䁢Ḯ性󱂖Ṣ⒉ ⭛炻⛐㰺㚱䈡⇍婒㖶䘬ね㱩ᶳ炻ᾖ䎮⇵婳斄㌱暣㸸攳斄ˤ

㬌姕⁁⮵朄暣⼰㓷デˤ⤪㝄⍿⇘朄暣㓦暣炻姕⁁㚫㎵⢆ˤ ⛐⎗傥䓊䓇㼃⛐朄暣⬱ℐ⓷柴䘬⛘㕡㚱嬎䣢㧁姀ˤ

炷⤪ⶎ⚾㇨䣢炸ˤ

䁢Ḯ性󱂖㎵⢆姕⁁炻⛐忚埴㚱㬌嬎䣢㧁姀䘬㑵ἄ⇵炻婳󱂑⍫侫⬱ℐ屯妲㍸䣢ˤ 䁢Ḯ性󱂖㎵⢆姕⁁炻⛐㌺㓦暣嶗㜧␴⌘⇟柕倗⎰墅伖墉朊ㆾ旬役䘬暣䶂㗪炻婳㲐シ奨⮇㇨㚱䘬朄

暣㓦暣姕⁁ˤ 䁢Ḯ性󱂖㎵⢆姕⁁炻婳晐㗪ἑ㇜⎰怑䘬㍍⛘墅伖炷㭼⤪烉ㇳ僽ᶲ㇜ᶨᾳ檀⑩岒䘬㍍⛘ㇳ僽ⷞẍ󱂖

⍿⇘⎗傥䘬 ⭛炸ˤ 䁢Ḯ性󱂖㎵⢆姕⁁炻⤪㝄㰺㚱䈡㬲婒㖶炻⛐ ảỽᾖ䎮⇵炻婳⍾ᶳ⌘堐㨇ᶲ䘬刚ⷞ␴⌉ˤ 䁢Ḯ性󱂖㎵⢆姕⁁炻⛐ἧ䓐⌘堐㨇󰶔⇵炻婳㐀ᶳㆺ㊯␴ㇳᶲ梦⑩炻󰵯Ṽ䳘㶭㲿ㇳᶲ䘬㱡傪ˤ

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Specifications Page 1-6

1.3.4 Safety Messages - China

ᆹޘ⎸᚟ ˄䈧Ԅ㓶䰵䈫˅

ㅖ ⎹৺ᆹޘⲴ䟽㾱䗷〻

ড䲙 

ሿᗳ 

ྲ󰵭н䚥ᗚ䘉Ӌᆹ㻵ᤷই䘋㹼󰪞֌ˈ㜭Պሬ㠤䟽Քˈ⭊㠣↫ӑǄ 㜭ᕅᆹޘ䰞仈Ⲵؑ᚟⭡䆖ㅖ ˄ྲᐖമᡰ⽪˅ᶕ㺘⽪Ǆ ѪҶ⺞؍Ӫ䓛ᆹޘˈ൘ᢗ㹼ࡽ䶒ᑖᴹ↔ㅖⲴ󰪞֌ѻࡽˈ䈧ݸ䰵䈫л䶒Ⲵᆹޘ⎸᚟Ǆ ѪҶ⺞؍Ӫ䓛ᆹޘˈ䲔䶎ᴹ㿴ᇊˈࡉ൘ᢗ㹼㔤؞䗷〻ࡽˈ࿻㓸ᓄᯝᔰ⭥ⓀǄ

↔䇮༷Ѫ䶉⭥᭿ᝏ䇮༷Ǆྲ󰵭᳤䵢൘䶉⭥⭥⍱лˈ㜭Պᦏൿ䇮༷Ǆ 㜭ᕅ䶉⭥ᆹޘ䰞仈Ⲵؑ᚟⭡䆖ㅖ ˄ྲᐖമᡰ⽪˅ᶕ㺘⽪Ǆ ѪҶ䱢→䇮༷ᡆӻ䍘ᦏˈ൘ᢗ㹼ࡽ䶒ᑖᴹ↔ㅖⲴ󰪞֌ѻࡽˈ䈧ݸ䰵䈫л䶒Ⲵᆹޘ⎸᚟Ǆ ѪҶ䱢→䇮༷ᡆӻ䍘ᦏˈ䈧൘༴⨶⭥䐟ᶯ઼ᢃঠཤ䜘Ԧѝᡆ䱴䘁Ⲵ⭥㔶ᰦˈ䚥ᆸᡰᴹ㿴ᇊⲴ

䶉⭥᭮⭥(6'䗷〻Ǆ ѪҶ䱢→䇮༷ᡆӻ䍘ᦏˈ䈧࿻㓸֙ᑖ䘲ᖃⲴњӪ᧕ൠ䇮༷ ˄ֻྲˈᐢ᧕ൠ䚯ݽࠪ⧠▌൘ᦏൿ

Ⲵ儈䍘䟿㞅ᑖ˅Ǆ ѪҶ䱢→䇮༷ᡆӻ䍘ᦏˈ䲔䶎ᴹ㿴ᇊˈࡉ൘ᢗ㹼ԫօ㔤؞䗷〻ࡽˈ࿻㓸ᓄሶ㢢ᑖ઼䇱঑

оᢃঠᵪ࠶⿫Ǆ ѪҶ䱢→䇮༷ᡆӻ䍘ᦏˈ൘󰪞֌ᢃঠᵪࡽˈ䈧л᡻ᤷ઼᡻кⲴ⨐ᇍ侠⢙ˈᒦሶ᡻кⲴ⋩␽

઼⊑␽ᖫᓅ␵⍇ᒢ߰Ǆ

ӵ䘲⭘Ҿ⎧ᤄ Pԕлൠᆹޘ֯⭘

Use only at altitudes not more than 2000m above sea level.

ӵ䘲⭘Ҿ䶎✝ᑖ≄ىᶑԦлᆹޘ֯⭘

⧟ຳ؍ᣔ  ѝഭ 5R+6 ⧟؍֯⭘ᵏᱟสҾᵜӗ૱⭘Ҿ࣎ޜ⧟ຳǄ

Environmental Protection Use Period is based on the product being used in an office environment.

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Page 1-7 Specifications

1.4 Technical Specifications

Term Function

Print Method Dye Sublimation / Resin Thermal Transfer

Print resolution 300 dpi (11.8 dots/mm); continuous tone

Colors Up to 16.7 million colors / 256 shades per pixel

• Full-color with resin black and overlay panel, YMCKO*, 250 prints

• Resin black (standard and premium), 1000 prints

• Resin green, blue, red, white, silver and gold, 1000 prints

Print Ribbon Options

Print Speed

• Rewrite technology – No ribbon is required

* Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin

• 7 seconds per card (K*)

• 24 seconds per card (YMCKO*)

• Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the

• printer to the time it ejects from the printer.

• Print speeds do not include encoding time or the time needed for the PC to process the image.

• Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

* Indicates the ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin

Card Size and Types Supported

Accepted Standard Card Sizes

• CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

• CR-79 (3.313”L x 2.063”W / 84.1mmL x 52.4mmW

• CR-80 edge-to-edge (3.36"L x 2.11"W/85.3mmL x 53.7mmW)

• CR-79 (3.3”L x 2.04”W/83.8mmL x 51.8mmW)

• 10 mil

Accepted Card Thickness

• 20 mil

• 30 mil

• 40 mil

• PVC or polyester cards with polished PVC finish

Accepted Card Types

• Monochrome resin required for 100% polyester cards

• Optical memory cards with PVC finish

• Rewrite

Input Hopper Card Capacity

Output Hopper Card Capacity

50 Cards (.030”/.762.mm) + Manual Feed

30 cards (.030”/.762.mm)

Card Cleaning Each ribbon cartridge includes a new card-cleaning roller.

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Specifications Page 1-8

Term Function

Printer Memory 32MB RAM

Windows® XP/Vista™ (32 bit & 64 bit)/Server 2003 & 2008/Windows®

Operating Systems

7 (32 & 64 bit)/Windows® 7(32 & 64 bit)/Linux®/MAC® OS X 10.5, 10.6,

10.7, 10.8

Interface USB 2.0

Operating Temperature

65° F to 80° F / 18° C to 27°C

Humidity 20-80% non-condensing

Dimensions 8.8˝H x 13.7˝W x 7.9˝D/224mmH x 348mmW x 201mmD

Weight 7.5 lbs./3.4 Kg

Agency Listings

Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC

Supply Voltage 100-240 VAC, 1.6 A

Supply Frequency 50 Hz/60 Hz

Warranty

Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™

Options Printer Clearing Kit

Software FARGO Workbench™ Diagnosis Utility

Display

Status indicated by button color (red or blue), flashing, always on or always off.

Printer Memory 32MB RAM

Windows® XP/Vista™ (32 bit & 64 bit)/Server 2003 & 2008/Windows®

Operating Systems

7 (32 & 64 bit)/Windows® 7(32 & 64 bit)/Linux®/MAC® OS X 10.5, 10.6,

10.7, 10.8

Interface USB 2.0

Operating Temperature

Humidity 20-80% non-condensing

Dimensions 8.8˝H x 13.7˝W x 7.9˝D/224mmH x 348mmW x 201mmD

Weight 7.5 lbs./3.4 Kg

Agency Listings

Supply Voltage 100-240 VAC, 1.6 A

Supply Frequency 50 Hz/60 Hz

Warranty

Options Printer Clearing Kit

PLT-01277, Version: 1.2 June 2014

65° F to 80° F / 18° C to 27°C

Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCC Class A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC, BSMI, KCC

Printer – Two years; Printhead – Two years, unlimited pass with UltraCard™

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Page 1-9 Specifications

Term Function

Software FARGO Workbench™ Diagnosis Utility

Display

Status indicated by button color (red or blue), flashing, always on or always off.

1.5 Functional Specifications

This card printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer.

1.6 Printer Components: Print Ribbons

Print ribbons are available in several versions to meet a variety of requirements - resin-only, dyesublimation-only and combination dye-sublimation / resin versions.

To make it easier to remember which print ribbons are which, a letter code has been developed to indicate the type of ribbon panels found on each ribbon. This letter code is as follows:Ribbon Types and Print Counts

The following table lists print capability of each ribbon type:

1.6.1 Ribbon Type/Count Table

The following table lists print capability of each ribbon type

Ribbon Count

YMCKO – Full Color/Resin Black / Overlay 100

K – Standard Resin 1000

K – Premium Resin 1000

Colored Resin 1000

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Specifications Page 1-10

1.7 Printer Components: Blank Cards

Type Description

Card Size

Card Surface

UltraCard Brand Cards

• CR-80 edge-to-edge (3.36"L x 2.11"W/85.3mmL x 53.7mmW)

• CR-79 (3.3”L x 2.04”W/83.8mmL x 51.8mmW)

Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants. In addition, cards must have a completely smooth, level surface for the printer to achieve consistent color coverage. Some types of proximity cards have an uneven surface that inhibits consistent color transfer.

Some types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer.

The UltraCard product line, available exclusively as part of HID Global's Fargo brand secure card issuance solutions, has a long standing reputation among dealers and end-users for consistent quality in construction.

In addition to blank stock, the UltraCard line is available in a variety of configurations for magnetic stripe and other anticounterfeiting features.

UltraCard PVC cards are medium-durability cards for a glossy, photo quality finish. These cards are clean scratch-free cards for high-quality prints and extended printhead life.

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Chapter 2

Setup and Installation Procedures

2.1 Inspection

•

Unpack your printer and inspect the carton to ensure that no damage has occurred during transportation. Make sure that all supplied accessories are included with your unit.

• See the Installation Guide for information on how to load the ribbon cartridge and card stock.

• See the Installation Guide for how to connect the power to the printer.

• Follow the prompts to install the printer driver software.

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Setup and Installation Procedures Page 2-2

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Hardware User Interface

The Card Printer has two hardware user-interface features: buttons and beeps.

3.1 Using the Card Printer Buttons

Card Printer Buttons

The card printer has two buttons that perform multiple functions. The light color of the buttons is blue, except when there is an error condition, which will be indicated in red.

Chapter 3

3.1.1 Using the Power Button

The Power button initiates or interrupts electrical power to the printer.

• To start up the printer, press the Power button once. The buttons illuminate with a steady blue

light.

• To deactivate the printer, press the Power button twice. The lighted buttons extinguish and

become dark.

• The Power button also moves cards to the left along the card track toward the output hopper.

Press the Power button to clear jammed cards.

3.1.2 Using the Pause/Resume Button

The Pause/Resume button enables the user to temporarily stop and continue the print process.

• To suspend printing, press the Pause/Resume button once. When printing stops, the button

changes from steady to blinking.

• To continue printing, press the Pause/Resume button once again. The button returns to a steady

glow.

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3.2 Beeps

The card printer beeps to indicate the successful completion of a setting or activity.

• A single beep generally indicates a successful change.

• Two beeps signals the successful completion of the clean printer routine.

• Three beeps signals the restoration of default values for settings on the advanced settings tab.

(For more information see Advanced Settings Tab )

Hardware User Interface Page 3-2

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Printer Preferences

This section provides an overview of the Printing Preferences tabs. The initial screen tabs will displayed their default condition.

On all screens:

OK button: Closes the dialog box and saves the driver configuration changes since the dialog box has

been open.

Cancel button: Closes the dialog box and cancels the ToolBox changes since the dialog box has been open.

Apply: Disabled

Help button: Launches Help specific to the active tab.

Chapter 4

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4.1 Card Tab

Use this tab to select options for the card as well as diagnostics and calibration.

Important: Never run cards with a contaminated, dull or uneven surface through the printer. Printing

onto such cards will ultimately lead to poor print quality. Always store the card stock in its original

packaging or in a clean, dust-free container. Do not print onto cards that have been damaged or

soiled.

Printer Preferences Page 4-2

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Page 4-3 Printer Preferences

4.1.1 Card Size

Select the appropriate card option (CR-80 or CR-79):

CR-80: This selection is the default size for the card printer with a print area 3.375 in x 2.125 in x 30 mil (53.6 mm x 85.5 mm x 30 mil).

CR-79: Use this selection to print to cards with a print area 2.110 in x 3.366 in x 30 mil (53.6mm x

85.5 mm x 30 mil).

Note: These print area dimensions are 1mm (.04") larger than the actual card size. This extension enables the printer to overprint images so they appear edge-to-edge when transferred to the card.

For this reason, when designing a card format, always set the card size or page size within the card design program to the exact print length and width dimensions listed in the printer driver

4.1.2 Card Thickness

Select the card thickness (mil) value from the drop-down list. Options are 10, 20, 30, and 40 mil. Default is 30 mil.

4.1.3 Orientation

Select either the Portrait or Landscape option.

Portrait: The card will print in a vertical orientation.

Landscape: The card will print in a horizontal orientation.

4.1.4 Copies

Set the number of copies to be printed. Range is 1 to 10000.

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Printer Preferences Page 4-4

4.1.5 Informational Buttons

The four buttons will launch a separate window, accessing additional information.

4.1.5.1 Diagnostics

Click Diagnostics to launch the Workbench Printer Utility.

4.1.5.2 ToolBox

Click ToolBox to access the ToolBox window and options.

4.1.5.3 Test Print

After installation of a compatible ribbon cartridge in the printer.

1. Open the printer driver settings:.

2. From your computer’s start menu, select Devices And Printers.

3. Right-click the card printer entry under Printers And Faxes.

4. Select Printing Preferences.

5. Select the card tab, and click Test Print. An image is sent to the printer.

4.1.5.4 About

This opens a dialog box containing the copyright information, the driver’s version number and date code.

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Page 4-5 Printer Preferences

4.2 Device Options Tab

4.2.1 Supplies

If the “Automatically detect the installed Ribbon for every print job” checkbox is selected, The printer driver automatically detects the installed ribbon.

To manually select the ribbon type, clear the checkbox option and select the ribbon from the ribbon type drop-down menu.

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4.2.2 Ribbon Type

Select the ribbon type that is loaded in the printer.

4.2.3 Options

The only available options for the C50 are those displayed as active in the graphic.

Printer Preferences Page 4-6

Rotate Front 180 Degrees

Select this option to rotate the image on the front of the card by 180 degrees when printed.

Disable Printing

Select this option to prohibit the printer from printing.

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Page 4-7 Printer Preferences

4.3 Image Color Tab

Use this tab to adjust color properties.

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4.3.1 Image Quality

4.3.1.1 Color Matching

Select one of the following options from the drop-down menu.

None:

• If interested in print speed rather than print color

• If color correcting an image that has been previously printed

• If using third-party color matching software.

Printer Preferences Page 4-8

System Color Management: Allows the printer driver to make color corrections through a complex color-matching algorithm.

Note: This option shifts colors so the image more closely matches how they appear on screen.

Algebraic: Uses the Algebraic color-matching algorithm.

4.3.2 Resin Dither

At this time it is not available.

4.3.3 Heat

Dye-Sub Intensity: (YMC)

Control the overall darkness and lightness of the dye-sub printed image by adjusting the “Dye-Sub Intensity (YMC)” slide:

• Move the slide to the left to use less heat in the printing process, resulting in a lighter print.

• Move the slide to the right to use more heat, resulting in a darker print.

Note: This slide only affects those images printed with dye-sublimation ribbon panels (YMC).

Resin Head, Front

Control the amount of heat the printer uses when printing with the resin black panel by adjusting the resin heat, front slide.

Move the slide to the left for using less heat in the printing process, resulting in a lighter or less saturated print.

Move the slide to the right for using more heat, resulting in a darker or more saturated print.

Note: This control can be helpful for fine-tuning the sharpness of resin text and bar codes.

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Page 4-9 Printer Preferences

Resin Head, Back

This selection is not available on the C50.

Overlay Heat (O)

Move the slider to the left to use less heat in the printing process. Move the slider to the right to use more heat.

4.3.4 Default

As needed, return all options to their factory settings by clicking the Default button.

4.3.5 Advanced Image Color

Adjust the sliders as needed to improve image quality.

• Move the slide to the left (-) for less sharpness / contrast / gamma / color.

• Move the slide to the right (+) for more sharpness / contrast / gamma / color.

• Study the image (on the right) to determine the correct value.

Click OK to accept any variance from the default values and return to the image color tab window.

Click Cancel to negate all changes and return to the image color tab window.

Click Default to clear changes back to the default settings for this window only.

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Printer Preferences Page 4-10

4.4 Image Calibrate Tab

Use this tab to adjust the image position on the card.

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Page 4-11 Printer Preferences

4.4.1 Image Position

Adjust the image position values by clicking the arrow buttons next to the vertical and horizontal fields.

These values ensure that the cards always remain in the same position as they travel through the printer (regardless of image orientation).

The card Illustration rotates according to the selection of portrait, landscape (card tab) or rotate front 180 degrees (device options tab).

The outline around the illustration remains constant in the landscape orientation.

4.4.1.1 Vertical

Use the vertical adjustment to move the image toward the top or bottom of the card. A positive number moves the image toward the top. A negative number moves the image toward the bottom.

The maximum value for the vertical adjustments is ±100 pixels (10 pixels = 0.03inches (.8mm).

4.4.1.2 Horizontal

Use the horizontal adjustment to move the image toward the left or right side of the card. A positive number moves the image toward the left. A negative number moves the image toward the right.

The maximum value for the horizontal adjustments is ±100 pixels (10 pixels = 0.03inches (.8mm).

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Printer Preferences Page 4-12

4.5 Magnetic Encoding Tab

Currently displays as one of the tabs, but is disabled.

4.6 Overlay / Print Area Tab

Use the overlay / print area tab to control and customize where the overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card.

The orientation of the card display area is determined by the orientation specified in your template.

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Page 4-13 Printer Preferences

4.6.1 Defining an Overlay or Print Area

To define an overlay or print area, elect the option in the overlay / print field that serves your purpose:

• Full Card: Select this option to overlay and/or print the entire card.

• Defined Area(s): Select this option to overlay and/or print only in the selected and defined

area(s).

• Undefined Area(s): Select this option to overlay and/or print in the space outside the selected

and defined area.

• Omit Smart Chip Area: Select this option to overlay and/or print only in the space outside the

standard location of a smart chip.

• Omit Mag Strip Area: Select this option to overlay and/or print only in the space outside the

standard location of an ISO-standard magnetic stripe.

• Omit Signature Area: Select this option to overlay and/or print only in the space outside the

standard location of a signature panel.

When you select an option, a default blacked area appears on the card design area grid.

Click and drag to enlarge the area and move it to the preferred location on the card. The size and coordinates of the area update in the number fields using the units you specify, inches or mm.

Up to five defined areas are allowed.

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Printer Preferences Page 4-14

4.6.2 Overlay / Print Area

The Overlay / Print Area box includes several options:

• Defined Area

• For Print and Overlay

• For Overlay Only

• For Print Only (No Overlay)

4.6.2.1 Defined Area

To define multiple areas, increase the count in the defined area field and repeat the overlay or print area definition steps.

4.6.2.2 For Print and Overlay

This option applies the defined area to both the print and overlay processes.

4.6.2.3 For Overlay Only

The defined are applies only to the overlay process. The entire card prints and only the overlay is affected.

4.6.2.4 For Print Only (No Overlay)

The defined are applies only to the print process. Overlay is disabled.

4.6.3 Security Options

The security options area includes the following options.

4.6.3.1 Visual Security Solutions

Use this field to enable and select a visual security option. The default value for all cards is No Visual Security.

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Page 4-15 Printer Preferences

When one of the options is selected, the overlay/print area feature is disabled and the security options become selectable.

This field presents options based on the orientation of the card in the template.

Landscape designs offer Portrait designs offer

A – Upper Left E – Upper Left

B – Upper Right F – Upper Right

C – Lower Left G – Lower Left

D – Lower Right H – Lower Right

4.6.3.2 Verimark

This option is reserved for future use.

4.6.3.3 HoloMark

Use this option for hologram security.

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Printer Preferences Page 4-16

4.7 K-Panel Resin Tab

Use this tab to control where the resin black (K) Panel of a full-color ribbon is printed. If a ribbon without a resin black panel is installed in your printer, these options are grayed out and unavailable.

The orientation of the card display area is determined by the orientation specified in your template.

The K-Panel Resin tab includes the “Print All Black With K-panel Area” and options to “Print YMC Under K” or “Print K Only”.

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Page 4-17 Printer Preferences

4.7.1 Print All Black with K Panel

This area includes three options:

• Full Card

• Defined Area(s)

• Undefined Area(s)

4.7.2 Full Card

Select this option to print the resin black (K) panel for all black found within all areas of the image.

4.7.3 Defined Area(s)

Select this option to overlay and/or print only in the selected and define area(s).

4.7.4 Undefined Area(s) Select this option to overlay and/or print in the space outside the selected and defined area.

4.7.5 Print YMC under K

Select “Print YMC under K” to print all black in the designated areas with the yellow (Y), magenta (M) and cyan (C) ribbon panels directly beneath the resin black (K) panel. This combination provides a gradual transition between the resin black text or bar code.

4.7.6 Print K Only

Select “Print K Only” to print using the resin black (K) panel onto a white background to maximize the sharpness of printed text and bar codes.

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Printer Preferences Page 4-18

4.8 Printer Info Tab

The Printer Info tab reports ribbon use and the number of cards printed.

Note: Graphic for information ONLY. DO NOT use to order supplies.

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ToolBox

This section provides an overview of the ToolBox tabs. The initial screen tabs will displayed their default condition.

On all screens:

OK button: Closes the dialog box and saves the driver configuration changes since the dialog box has

been open.

Cancel button: Closes the dialog box and cancels the ToolBox changes since the dialog box has been open.

Help button: Launches Help specific to the active tab.

Chapter 5

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ToolBox Page 5-2

5.1 Configuration Tab

The Configuration tab has two sections: Event Monitoring and Set Language.

5.1.1 Event Monitoring

This section selects events that result in notification or displays prompt for the user. The default setting is to monitor four conditions:

5.1.1.1 Low Ribbon

Notifies the user that the amount of ribbon remaining for use in the cartridge is diminishing. When error displays, a Do not show this message again message allows the user to suppress the message during the current printing session.

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Page 5-3 ToolBox

5.1.1.2 Clean Printer

Notifies the user the printer requires cleaning and provides a Clean button to start the cleaning process.

Note: The printer cleaning notification dialog displays when 3000 cards have been printed.

The number of cards can be changed on the Advanced Settings tab. See Section 5.4: Advanced Settings Tab .

5.1.1.3 Error Status

Notifies the user that an error status exists.

5.1.1.4 Password Prompt

Requires the user to enter a security password before the printer driver accepts a print job.

5.1.2 Set Language

This section enables the selection of the language used for printer driver messages. The default printer language is English. The language list will display in the native language of the current selection (e.g. languages will display in Spanish if currently selected as the printer driver language)

The printer is capable of other languages with the use of language packs. Only the languages available within the printer firmware are options in the drop-down menu.

Contact Technical Support (support.hidglobal.com) to obtain printer language packs.

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ToolBox Page 5-4

5.2 Calibrate Ribbon Tab

This tab enables the user to start the ribbon calibration. Follow the directions on the screen to perform this procedure.

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Page 5-5 ToolBox

5.3 Clean Printer Tab

To clean the printer, follow the instructions outlined on this tab. You can perform additional cleaning as

needed. See Chapter 7: Cleaning.

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ToolBox Page 5-6

5.4 Advanced Settings Tab

Use the Advanced Settings tab for adjusting the internal printer settings. Adjustment is typically required in connection with troubleshooting.

Customize the settings for each printer and save the settings within the printer memory.

CAUTION: In general, do not adjust these settings. However, under rare circumstances, adjustment is necessary. Ensure you have advanced knowledge prior to making these adjustments.

Setting: This column displays the type of setting

Default: This column displays the default setting value

Current: This column displays the current setting value

Apply: This option applies the changed values. Change the current value by clicking the field to activate

the control, enter the new value, and click Apply or OK to apply the change. The change to the firmware value is confirmed by one beep from the printer.

Restore Defaults: This option restores all factory default values. To restore the factory default values, click Restore Defaults and click Yes on the Settings confirmation window.

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Page 5-7 ToolBox

5.4.1 Settings and Troubleshooting

Setting Description Troubleshooting

Head Resistance

Print Left of Form

Image Darkness

Printhead resistance is set to an incorrect value.

Adjusts the vertical position of the printed image on the card; so it appears centered.

Adjusts the overall darkness of the printed image by increasing or decreasing the amount of heat used by the printhead when printing.

Locate the actual resistance value on the printhead, for example, R=XXX.

Reserved

Lighten the printed image by clicking or enter the exact negative value decreasing the printhead heat.

Darken the image by clicking or entering a positive value increasing the amount of printhead heat.

IMPORTANT: If this setting is set too high, the ribbon may jam or break.

Adjusts the length-wise or horizontal position of the

Print Top of Form

printed image on the card (so it appears to be centered)

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Reserved

Page 46

ToolBox Page 5-8

Setting Description Troubleshooting

Increase the value to increase tension. To

Ribbon Print Tension

Adjusts the tension (drag) on the ribbon during printing.

decrease tension, decrease the value. Note: Small adjustments are recommended. Too high or too low tension can cause the ribbon to break.

Ribbon Calibrate Green

Reserved Reserved

Adjusts the darkness of

Resin Heat Adjust

black resin text and bar codes if they appear

Increase the value to darken the print. Decrease the value to lighten the print.

faded or too light or dark.

Increase the setting to delay the sleep mode. Disable sleep mode with a 0 value.

The counter for this setting starts after standby time has elapsed.

Sleep Time

Adjusts the time until the printer stops energizing the transfer roller, which conserves energy.

OLED Contrast Reserved Reserved

Ribbon Calibrate Blue

Cleaning Rate

Ribbon Green LED Level

Reserved Reserved

Adjusts the number of cards printed before the printer displays a message to indicate cleaning is needed.

The default value is 3000. To increase the frequency of cleaning, lower the value. Note: The card count on the Printer Info tab does not reset when cleaning completes.

Reserved Reserved

Ribbon Blue LED Level

Head Home Offset

Reserved Reserved

Head Print Offset Reserved Reserved

Head Contact Offset

Head Queue Offset

Head Card Thickness Offset

10 Mil Card Queue Offset

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Reserved Reserved

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Troubleshooting

The purpose of this section is to provide the user with specific procedures for recovering the printer from an error condition.

If you encounter problems beyond the situations described below, contact support.hidglobal.com.

6.1 Communications Errors

Symptom(s): Incorrect output, communications error on PC, stalling, no response from Printer or no

job printed.

1. Confirm that the system meets the minimum requirements:

• IBM-PC or compatible.

• Windows 7 (32 bit & 64 bit), Windows XP (32 bit), Windows 2003 (R1 and R2 32 bit),

Windows 2008, R2 (32 bit and 64 bit), Vista (32 bit and 64 bit),

• Pentium

• 500 MB free hard disk space or more

• USB Port

2. Confirm the correct installation of the printer driver. Note: This pertains especially if an obsolete driver was recently removed.

a. Close the software program.

b. Reboot the computer.

c. Select Control Panel > Devices and Printers > Card Printer.

d. Right-click Card Printer

e. Select Printing Preferences > Card > About.

f. Check the date and version number of the printer driver.

3. Print a test print:

a. Select Start > Devices and Printers > Card Printer (USB).

b. Right-click Card Printer (USB).

c. Select Printing preferences > Card > Test Print.

4. Determine whether adequate disk space is available.

Note: A large volume of temporary files on the computer can cause communications errors.

™

class 500 MHz computer with 256 MB of RAM or higher

Chapter 6

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Troubleshooting Page 6-2

6.1.1 Error and Status Messages

Error Message Description Troubleshooting

Card Eject Error

Card Hopper Empty

Card Jam

Card Not Found

Cover Open

General Error

Headlift Error

A card is not successfully ejected from the printer.

No cards are loaded in the input hopper.

Multiple cards are located in the printer.

The printer is unable to feed a card from the input hopper.

The printer cannot print when the cover is open.

The printer does not print for an unspecified reason.

The printhead does not move up / down successfully.

Press the Power button repeatedly to move the card toward the output hopper.

Place cards in the input hopper.

Press the Power button repeatedly to move all cards toward the output hopper.

• Ensure that cards are available and loaded correctly.

• Press the Pause/Resume button.

• To cancel the print, click Cancel Print.

Close the cover.

1. Power the printer off by pressing the Power button twice.

2. Open the cover and remove the ribbon cartridge. Check for a jammed or broken ribbon.

• If the ribbon is not jammed or broken, reinstall the cartridge.

• If the ribbon is jammed or broken, replace it with a compatible cartridge.

3. Close the cover and press the Power button once to restore power.

4. Close the software program.

5. Reboot the computer.

1. Open the cover, remove the ribbon cartridge and press the Power button two times to power down the printer.

2. Check for any obstructions in the printhead are or mechanism. Remove any obstructions.

3. Reinstall the ribbon cartridge and close the cover.

4. Press the Power button to return power to the printer.

The power off and back on procedure can reset the printhead or transfer headlift motor.

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Page 6-3 Troubleshooting

Error Message Description Troubleshooting

Invalid Ribbon

No Ribbon Installed

Printer Needs Cleaning

The printer is compatible with selected types of ribbons. An incompatible ribbon is installed.

OR The Ribbon Type on the

Device Options tab is set incorrectly.

No ribbon is installed. OR The ribbon is jammed in

the cartridge. OR The cartridge RFID tag

is corrupt.

The number of cards set in the Cleaning Rate setting is reached.

• Verify the Ribbon Type on the Device Options tab is set correctly.

• If incorrect, select the matching ribbon type.

• Open the cover and remove the ribbon cartridge.

• Install a compatible cartridge and close the cover.

• Open the cover and check for a ribbon cartridge. If no cartridge is present, install a ribbon and close the cover.

• If a ribbon cartridge is present, remove the cartridge and verify the ribbon can move freely and is not upside-down in the cartridge.

• Verify the Ribbon Type on the Device Options tab is set correctly.

• Test with a new ribbon to verify the RFID tag.

• The default value is 3000.

• Two options are available: Clean Now or Remind Me.

• To run the cleaning routine immediately, click OK.

• To delay the cleaning routine, select the Remind Me option and select one of four options:

•Never

• In 10 Prints

• In 50 Prints

• In 100 Prints

Ribbon Break/Jam

June 2014 PLT-01277, Version: 1.2

The ribbon is jammed or broken in the cartridge.

• Open the cover and remove the cartridge.

• Verify the ribbon can move freely.

• If the ribbon is broken, tape the ends of the ribbon together and wind any excess onto the take-up spool.

• Reinstall the cartridge, close the cover and press the Pause/Resume button.

• To cancel the print, click the Cancel Print button.

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Troubleshooting Page 6-4

Error Message Description Troubleshooting

Ribbon Miscue

Ribbon Out

Ribbon RFID Error

The ribbon is not able to find the next panel correctly.

The print ribbon is used to its maximum capacity.

The printer is incompatible with the ribbon you have installed.

• Open the cover and remove the ribbon cartridge. Verify the ribbon is not broken or upside down in the cartridge.

• If the ribbon is not broken, reinstall the cartridge, close the cover and press the Pause/Resume button.

• If the ribbon is broken, tape the ends of the ribbon together and wind any excess onto the take-up spool. Reinstall the cartridge, close the cover and press the Pause/Resume button.

• To cancel the print, click the Cancel Print button.

• Install a qualified ribbon into the ribbon cartridge and press the Pause/Resume button.

• Verify the ribbon is not broken or upside down in the cartridge and press the Pause/Resume button.

• Verify the Ribbon Type on the Device Options tab is set correctly.

• Install a ribbon cartridge that is compatible with your printer.

• Press the Pause/Resume button.

Ribbon Sensor Error

The Supply information is unavailable at this time.

Wrong Ribbon Installed

The ribbon temperature sensor is out of range.

The printer driver does not automatically detect the ribbon type.

The printer is compatible with selected types of ribbons. An incompatible ribbon is installed.

OR The Ribbon Type on the

Device Options tab is set incorrectly.

Calibrate the ribbon sensor:

1. Click on Cancel Print.

2. Open the cover and remove the ribbon cartridge.

3. Close the cover.

4. Select Card > ToolBox > Calibrate Ribbon >

Calibrate.

1. Click OK.

2. Click Device Options.

3. Clear the Automatically detect the installed Ribbon for every print job check box.

4. Select the Ribbon Type drop-down button and select the installed ribbon type.

Verify the Ribbon Type on the Device Options tab is set correctly. If incorrect, select the matching ribbon type.

1. Open the cover and remove the ribbon cartridge.

2. Install a compatible cartridge and close the cover.

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Page 6-5 Troubleshooting

Error Message Description Troubleshooting

Unable to Feed Card

Unable to Read Settings from the Printer

The printer is unable to feed a card from the input hopper.

The printer driver does not detect the printer.

1. Ensure that cards are available and loaded correctly.

2. Press the Pause/Resume button.

To cancel the print, click Cancel Print.

1. Click OK.

2. Verify that the printer is powered on.

3. Check for communications errors. See Section 6.1: Communications Errors.

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Cleaning

Important: Clean the printer on a regular basis to ensure that the printer consistently produces high

quality output.

The cleaning described in this section is additional to the information on the Clean Printer tab of the ToolBox.

For detailed information, reference the Cleaning Kit Instruction in the kit.

Chapter 7

WARNING:

Disconnect the printer's power cord whenever performing any type of maintenance procedure unless otherwise directed.

AVERTISSEMENT:

Débranchez le cordon d'alimentation de l'imprimante à chaque fois d'effectuer tout type de procédure de maintenance, sauf indication contraire.

7.1 Using the Required Supplies

For the maintenance procedures outlined for the printer, you will need a Printer Cleaning Kit, available from the reseller. This optional kit includes the following:

• Printhead cleaning swabs pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's

printhead.

• Cleaning cards with an adhesive backing for cleaning the printer's rollers.

• Gauze pads pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's interior and

exterior.

• Alcohol cards pre-moistened with 99.99% isopropyl alcohol for cleaning the printer's platen

rollers, card feed rollers.

NOTE: As with any electronic device, internal components of the printer, such as the printhead may be damaged if exposed to static electrical discharges. To avoid potential damage, always wear an appropriate personal grounding device, such as a wrist strap (with integral resistor) connected to an ESD ground. At a minimum, make positive contact with the bare metal chassis of the printer with the hand prior to touching any internal electrical components.

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Cleaning Page 7-2

7.2 Cleaning Inside the Printer

1. Open the cover.

2. Remove the ribbon cartridge from the printer.

3. With compressed air, blow out all visible areas of the printer interior to remove debris. Note: If you do not have a can of compressed air, use a cleaning pad from the printer cleaning

kit to wipe out all visible areas inside the printer. Remove any debris that may be inside.

4. Re-install the printing supplies.

5. Close the cover.

7.2.1 Cleaning Outside the Printer

The printer has a durable casing that should retain its luster and appearance for many years.

Clean it only with a cleaning pad from the printer cleaning kit.

CAUTION:

Do not use cleaning solvents of any kind or spray the printer with a cleaner!

ATTENTION: Ne pas utiliser de solvants de nettoyage de toute nature ou vaporiser de

l'imprimante avec un nettoyant!

7.2.2 Cleaning the Printhead

To maintain consistent print quality:

• Clean the printhead every time the print ribbon is changed

• Perform this procedure approximately every 3000 prints.

CAUTION:

Never use a sharp tool or abrasive object to clean the printhead. Watches, rings, bracelets and other jewelry can damage the printhead.

ATTENTION:

Ne jamais utiliser un outil pointu ou un objet abrasif pour nettoyer la tête d'impression. Montres, bagues, bracelets et autres bijoux peuvent endommager la tête d'impression.

1. Remove watches, rings, bracelets and other jewelry.

2. Unplug the power cord from the electrical outlet.

3. Open the cover and remove the ribbon cartridge.

4. Use an alcohol swab (squeeze to saturate the tip) from the printer cleaning kit to firmly wipe back and forth across the surface of the printhead.

5. Reinstall the ribbon cartridge and close the cover when the printhead is completely dry.

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Firmware Updates

New firmware releases provide enhancements, such as improved reliability, added features or better

print quality. Updates are available for download from the Internet at support.hidglobal.com.

Refer to the Workbench Printer Utility User Guide to download and install firmware updates.

8.1 Upgrade Information

To upgrade the printer’s firmware, perform the following steps:

1. Run the FARGO Workbench Printer Utility.

2. If running FARGO Workbench Version 3 or greater:

a. Select the Update Manager Workbench Utility.

b. Select the printer(s) to update.

c. Click the Select Firmware file… option to locate or enter this latest firmware file

(FRW-00373_DTC100_v2.3.3.20.frm).

d. Search for the firmware file, or enter the name and click Open.

e. Click Begin Updating Firmware to send the file to the printer(s).

3. If running a FARGO Workbench release prior to Version 3:

a. Choose the Application Menu at the upper left and select Upgrade Firmware.

b. Enter the firmware file name or click Browse to find and select this latest firmware file

(FRW-00373_DTC100_v2.3.3.20.frm).

c. Click OK to send the file to the printer(s).

4. Restart the printer if it does not automatically restart.

Chapter 8

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