WARNING: This symbol, , when used on the product, is intended
to alert the user of the presence of uninsulated dangerous voltage
within the product’s enclosure that may present a risk of electric
shock.
ATTENTION: This symbol, , when used on the product, is intended
to alert the user of important operating and maintenance (servicing)
instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
website, www.extron.com.
Instructions de sécurité • Français
AVERTISSEMENT: Ce pictogramme, , lorsqu’il est utilisé sur
ATTENTION: Ce pictogramme, , lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron, réf.
68-290-01, sur le site Extron, www.extron.fr.
le produit, signale à l’utilisateur la présence à
l’intérieur du boîtier du produit d’une tension
électrique dangereuse susceptible de provoquer
un choc électrique.
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind
und die einen elektrischen Schlag verursachen können.
VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in
der im Lieferumfang enthaltenen Dokumentation besonders wichtige
Hinweise zur Bedienung und Wartung (Instandhaltung) geben.
『Extron Safety and Regulatory Compliance Guide』 (P/N 68-290-01) をご覧く
ださい。
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie
in den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website, www.extron.de.
Instrucciones de seguridad • Español
ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,
avisa al usuario de la presencia de voltaje peligroso sin aislar dentro
del producto, lo que puede representar un riesgo de descarga
eléctrica.
ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa
al usuario de la presencia de importantes instrucciones de uso y
mantenimiento recogidas en la documentación proporcionada con
el equipo.
Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y temas
relacionados, consulte la Guía de cumplimiento de normativas y seguridad
de Extron, referencia 68-290-01, en el sitio Web de Extron,
www.extron.es.
Korean
경고: 이 기호 , 가 제품에 사용될 경우, 제품의 인클로저 내에 있는
접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을
경고합니다.
주의: 이 기호 , 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련
항목에 대한 자세한 내용은 Extron 웹 사이트(www.extron.com)의
Extron 안전 및 규제 준수 안내서, 68-290-01 조항을 참조하십시오.
Conventions Used in this Guide
The following notifications are used:
CAUTION: A caution indicates a situation that may result in minor injury.
ATTENTION: Attention indicates a situation that may damage or destroy the product or
associated equipment.
NOTE: A note draws attention to important information.
Specifications Availability:
Product specifications are available on the Extron website, www.extron.com.
• About the Extender Plus Series VGA Line Drivers
About this Guide
This guide contains information about the Extron Extender Plus Series line drivers, and
instructions for operation and configuration. “Extender” and “line driver” are used to refer to
the models interchangeably when instructions apply to both models.
About the Extender Plus Series VGA Line Drivers
The Extron Extender Plus Series are one-input VGA-QXGA line drivers with audio and
EDID Minder® capability. There are two models in the series:
• Extender Plus AAP
• Extender Plus D
The Extenders boost the video signal between a laptop or desktop computer and a monitor
or projector. Each has a 400 MHz (-3 dB) video bandwidth.
Each line driver accepts one computer video input and one stereo audio input. Each
Extender also features one buffered VGA-type RGB output and one stereo audio output.
With an optional Mac/VGA adapter, the Extender can also buffer Macintosh signals.
Differences between the models
Both Extender Plus models are functionally identical but they have different mounting
options.
For details about mounting the Extender Plus AAP, and the Extender Plus D, see
“Preparing the Site and Installing the Wall Box” on the next page.
Features
Video signal boosting — The selectable gain setting boosts video signals to compensate
for signal degradation caused by long cables. The Extender can send a high resolution
signal up to 250 feet (75 m) through Extron M59 Series mini high resolution cable.
Sync restoration — Each Extender restores low level sync voltages found on many laptop
PCs (as low as two volts) to normal TTL levels.
Audio buffering — Unbalanced stereo audio inputs can be output as balanced audio for
long cable runs.
EDID Minder — EDID Minder is available for VGA signals, allowing the EDID of any VGA
display to be stored and emulated, or any of 14 pre-installed factory EDID files to be
selected and presented to the source.
Extender Plus Series • Introduction1
Installation and
Operation
This section covers the following topics:
• UL Guidelines
• Installation Instructions
• Front Panel Features and Cabling
• Rear Panel Features and Cabling
• EDID Minder Operation
• Pre-Installation Testing and Troubleshooting
• Mounting
• Application Diagrams
ATTENTION:Potential damage to property. Installation and service must be
performed by authorized personnel only (see “Installation Instructions,” below). Use a
UL-approved electrical box (see “UL Guidelines,” below).
UL Guidelines
1. The Extender must be installed in an Underwriters Laboratories (UL) listed junction box.
The UL-approved electrical wall box (junction box) is not included with the unit; the
installer is responsible for obtaining and installing the box.
2. The unit must be installed in accordance with the National Electrical Code and with local
electrical codes.
Installation Instructions
Depending on the model, the Extenders can be mounted into furniture, a wall, an
Ackermann floorbox, or an Extron HSA 400 Series or HSA 800 Series enclosure.
Preparing the Site and Installing the Wall Box
Considerations
Choose a location that allows cable runs without interference. Allow enough depth for both
the wall box and the cables. You may need to install the cables into the wall, furniture, or
conduits before installing the line driver.
• The Extender Plus AAP can be installed in an Extron two-gang, four-gang, or half rack
width AAP Architectural Adapter Plate or in the faceplate of another Extron device that
accepts double-space AAPs, such as an interface or distribution amplifier. See the
mounting instructions for the adapter plate or device.
• The Extender Plus D can be installed in a standard or compact one-gang wall box
The installation must conform to national and local electrical codes and to the size
requirements of the Extender. See the Extender Plus D “Dimensions” on page 15 and
“Template” on page 16.
Extender Plus Series • Installation and Operation2
Procedure
Connecting Shields.eps
Cab
1-gang wall box.eps
Installation Cab
1. See the template that corresponds to the wall box being used.
NOTE: The templates are not shown at full size. Pay attention to the measurements
shown on the templates.
2. Mark the guidelines for the opening on the wall or furniture.
•If installing the Extender in a wall box, place the box against the installation surface
and draw a line on it around the outside of the box.
•If installing the Extender without a wall box (using mud rings or fastening it directly
to the wall or furniture), measure and mark the surface for the cutout area indicated
in the template.
3. Cut out the material from the marked area.
4. Check the opening size by inserting the wall box (if used) or the Extender (if no box is
used) into the opening. The box and line driver should fit easily into the opening. Enlarge
or smooth the edges of the opening if needed.
5. Feed cables through the wall box punch-out holes, and secure them with cable clamps
to provide strain relief.
6. Trim back and insulate foil or braided shields with heat shrink (see figure 1).
ATTENTION:Potential damage to property. Exposed cable shields (braids or
foil) can cause short circuits. To prevent short circuits, cut back the outer foil shield
to the point where the cable exits the cable clamp. Both braided and foil shields
should be connected to an equipment ground at the other end of the cable.
Metal Wall Box
le Clamp
Install Cable
Foil Shield
Screw
Braided Shield
Figure 1. Grounding Outer Braided and Foil Shields
7. Insert the wall box into the opening, and attach it to the wall, stud, or furniture.
•If installing the Extender in a two- or four-gang AAP plate, use nails or screws to
attach the wall box to the wall stud or furniture, leaving the front edge of the wall
box flush with the outer wall or furniture surface. See figure 2, which applies to one,
two-, three-, and four-gang wall boxes.
Wall Stud
le
Cable Clamp
Installation Cable
Wall Stud
Cable Clamp
Screws or NailsScrews or Nails
Figure 2. Attaching a Wall Box to a Wall Stud
Extender Plus Series • Installation and Operation3
•If attaching the wall box to wood, use four #8 or #10 screws or 10-penny nails. A
Tip (L)
minimum of ½ inch (1.3 cm) of screw threads must penetrate the wood.
•If attaching the wall box to metal studs or furniture, use four #8 or #10 self-tapping
sheet metal screws or machine bolts with matching nuts.
8. Set the gain switch, then cable and test the line driver before fastening the line driver
into the wall box. The switch and cables are not accessible after installation.
See “Rear Panel Features and Cabling” on page 5 for details.
Front Panel Features and Cabling
COMPUTER IN
EXTENDER Plus AAP
AUDIO IN
COMPUTER IN
AUDIO IN
1
2
3
a Power/signal LED — This LED lights:
•Amber to indicate that the Extender is receiving power.
•Green to indicate that an active signal with separate horizontal sync is present at
the input and the Extender is receiving power.
NOTE: The LED remains lit amber when the input signal is HDTV component video,
RGsB, or RsGsBs.
b Audio input connector — Plug a 3.5 mm stereo plug into this
jack for unbalanced audio input. Wire the male plug as shown at
right.
c Computer In connector (RGB video) — Attach a cable
from the computer to the Extender via this female 15-pin HD
connector.
Extender Plus Series • Installation and Operation4
Ring (R)
Sleeve ( )
3.5 mm Stereo Plug
Connector
(unbalanced)
Rear Panel Features and Cabling
NOTE: Mount the Extender Plus AAP to a wall plate or device faceplate before the final cabling.
Features
0.2 A MAX
12V
SELECT
1
2
EDIDGAIN
3
4
5
STORE
NORM
EXTENDER Plus D
MED
HIGH
COMPUTER
OUT
POWER
0
1
F
2
E
3
D
4
C
5
B
6
A
7
9
8
60Hz50
1 2
ON
LR
AUDIO OUT
6
7
8
EDID
1
2
SELECT
50
C
D
B
E
A
F
9
0
Hz
8
1
7
2
6
3
5
4
60
POWER
12V
0.2 A MAX
5
4
3
EXTENDER Plus AAP
COMPUTER
OUT
GAIN
HIGH
NORM
MED
AUDIO OUT
STORE
LR
a EDID Rotary switch (see page 6)
6
7
b Dip switches (see page 6)
c EDID store LED (see page 6)
d EDID store button (see page6)
e Gain switch (see page6)
f Power connector (see page6)
8
g Audio output connector (see page7)
h RGB output connectors (see page7)
Extender Plus Series • Installation and Operation5
a EDID Rotary Switch — Position 0 of this 16-position rotary switch is used to record an
EDID from a display. See “Storing a display EDID” on page 8.
Positions 1 through F select pre-programmed EDID resolutions. See “Using the
pre-programmed Extron EDID” on page 8.
bDIP switch — Position 1 selects the vertical refresh frequency for the pre-programmed
EDID. When switched to Off, the EDID selected by rotary positions 1through F are
based on 50 Hz. When switched to On, they are based on 60Hz (default position).
Position 2 is not used.
NOTE: Configuring the EDID rotary and DIP switches allows a user to select a
pre-programmed EDID based on the native rate of a display (for example, 1280x1024 @
60 Hz) and a desired signal type (such as digital), but does not necessarily force a video
source to output that rate. Since EDID is not limited to reporting a single video rate
(such as the native rate), each Extron EDID also lists other common video rates that the
video source can use.
cEDID Store LED — This dual color LED:
•Lights green to indicate that the Extender is receiving power.
•Flashes red when EDID is being stored (after the EDID store button has been
pressed), returning to green when EDID storing is complete.
dEDID Store button — Press this recessed push button to initiate EDID storage from
a display (temporarily) connected to the VGA input. The EDID is stored to the user
slot (position 0 on the rotary switch). While EDID is being stored, the LED flashes
red, returning to green when storage is complete. The VGA display must then be
disconnected from the VGA input for installation. See “Storing a display EDID” on
page 8 for more details.
eGain switch — Use this switch to compensate for cable resistance and capacitance.
Using an Extron Tweeker or a small screwdriver, slide this switch to select the level of
video gain that yields the sharpest, smear-free picture.
f Power connector — Connect a 12 VDC power supply to this
•Normal — Unity gain (no signal boost)
•Medium — Mid-level peaking and gain
•High — Maximum amount of peaking and gain. Select this for use with longer
cables.
NOTE: Adjust the gain before installing the Extender into a wall, furniture, or
equipment, as the gain switch is not accessible after installation.
–
+
3.5 mm, 2-pole direct insertion captive screw connector. Wire the
connector as shown at right.
Do not tin the wires!
ATTENTION: Potential damage to property.
• Do not tin the wires. For best results and to reduce the risk of short circuits, trim
just 3/16 inch (5 mm) of the jacket from the wires.
• Always use a power supply supplied by or specified by Extron. Use of an
unauthorized power supply voids all regulatory compliance certification and may
cause damage to the supply and the end product.
Power
12 VDC
Extender Plus Series • Installation and Operation6
ATTENTION:
• Unless otherwise stated, the AC/DC adapters are not suitable for use in air
handling spaces or in wall cavities. The power supply is to be located within the
same vicinity as the Extron AV processing equipment in an ordinary location,
Pollution Degree 2, secured to the equipment rack within the dedicated closet,
podium or desk.
• The installation must always be in accordance with the applicable provisions of
National Electrical Code ANSI/NFPA 70, article 75 and the Canadian Electrical
Code part 1, section 16. The power supply shall not be permanently fixed to
building structure or similar structure.
g Audio output connector — Insert wires into and tighten the screws on this 3.5 mm,
5-pole direct insertion captive screw connector for unbalanced or balanced audio
output. Wire the connector as shown in figure 3.
ATTENTION:Potential damage to property. Connect the sleeve to the ground
(Gnd) terminal. Connecting the sleeve to a negative (-) terminal will damage the
audio output circuits.
h RGB video output connectors — Attach coaxial cables from the Extender to the
display device via these female BNC connectors. These BNCs are on pigtail wires
secured to the Extender by tie wrap.
Cabling
Figure 3 shows the Extender Plus AAP wired for balanced audio output.
The Extender Plus D has the same circuit board configuration.
ATTENTION: Potential damage to
property. For unbalanced audio,
connect the sleeve(s) to the ground
NORM
GAIN
STORE
MED
HIGH
EXTENDER Plus D
COMPUTER
AUDIO OUT
OUT
LR
SELECT
D
E
F
C
EDID
B
0
A
1
60
9
2
8
3
7
4
6
5
Hz
ON
50
POWER
1 2
12V
0.2 A MAX
Right Ring
Right Tip
Sleeve (s)
Left Ring
Left Tip
Do not tin the wires!
contact. DO NOT connect the sleeve(s)
to the negative (-) contacts.
Power
12 VDC
NO Ground Here
R
Audio
L
Right Tip
Sleeve (s)
NO Ground Here
Left Tip
Audio
Unbalanced Output
R
Audio
L
Right Ring
Right Tip
Sleeve (s)
Left Ring
Left Tip
Balanced Output
Figure 3. Extender Plus AAP Wired for Balanced Audio Output
Extender Plus Series • Installation and Operation7
EDID Minder Operation
EDID Minder enables continuous EDID communication to the input source. EDID provides
information about a display identity. The continuous EDID communication ensures the
source boots up properly and outputs content to the display reliably.
The Extender Plus models offer two ways of doing this:
• EDID Record — Enables the device to record EDID directly from a display. See
“Storing a display EDID” below.
• Pre-programmed EDID — The Extender Plus models contain pre-programmed EDIDs
with the most common display native resolutions for both 50 and 60 Hz. Along with the
native rate, each pre-programmed EDID also lists other common video rates that the
video source can use. See “Using the pre-programmed Extron EDID” below.
Storing a display EDID
To store a new EDID into the memory:
1. Turn the rotary switch to position 0.
NOTE:The DIP switch positions have no effect in this mode.
2. Apply power to the Extender by connecting the 12 VDC power supply. The EDID Store
LED lights green when power is available.
3. Connect the display device to the input of the Extender using a VGA cable.
4. Power on the display device.
5. Press and release the recessed EDID store button. The EDID Store LED flashes red
while storing the EDID, then turns solid green when the EDID data has been stored. The
display and the power supply can now be disconnected.
Using the pre-programmed Extron EDID
NOTE:Configuring the EDID rotary and DIP switches allows a user to select a
pre-programmed EDID based on the native rate of a display (for example, 1280x1024 @
60 Hz) and a desired signal type (such as digital), but does not necessarily force a video
source to output that rate. Since EDID is not limited to reporting a single video rate
(such asthe native rate), each Extron EDID also lists other common video rates that the
video source can use.
1. See Table 1 on the next page to see which resolution corresponds to each rotary
switch position (1-F). Select the rotary switch position that corresponds to the native
resolution of the display.
2. To use the EDID, set the rotary switch to the position selected in step 1. The switch
clicks as it moves through the positions.
Extender Plus Series • Installation and Operation8
3. Set the first DIP switch based on the vertical refresh of the native rate of the display
(default is On, 60Hz).
Resolution
Pre-Installation Testing and Troubleshooting
Before mounting the line driver, test the system to make sure that the connections and
settings are correct.
1. Apply power to the line driver. The power/signal LED on the line driver lights amber to
indicate that it is receiving power.
2. If the LED does not light, check the wiring at both the line driver and the power supply,
and make sure the power supply is connected to a power source.
If the image does not appear or there is no sound
1. Make sure that all the devices are powered on.
2. Ensure that the connectors are wired correctly at both ends of the cables. Audio
cables must be wired for an unbalanced stereo input signal and for the appropriate
(unbalanced or balanced) output signal.
3. If the input is from a laptop computer and no picture appears, use a laptop breakout
cable for the input connection. Check the computer user guide or contact Extron to
determine if special commands are required to output video to the external video port.
Also, many laptop screens shut off after the external video port is activated.
4. Call the Extron S3 Sales and Technical Support Hotline if the image still does not appear
or there is no sound.
If the image is not displayed correctly
1. If the picture is too bright or too dark, if the edges of the image seem to exceed their
boundaries, or if thin lines and sharp edges look thick and fuzzy, change the gain
setting. See the Gain switch, item e on page 6.
2. If the picture appears and is stable, but it has ghosting or blooming, verify that the video
input is properly terminated. If this does not resolve the problem, try using a different
input cable. Poor quality or damaged cable can cause ghosting and blooming.
3. If the picture still fails to display correctly, call the Extron S3 Sales and Technical Support
Hotline.
Once the system has been cabled and tested, the line driver can be installed in the wall,
furniture, or equipment.
Extender Plus Series • Installation and Operation9
Mounting
Mounting the Extender Plus AAP
The Extender Plus AAP and any other adapter plates must be attached to a device
faceplate or AAP wall plate and cabled before the device or wall plate is installed in a wall or
furniture.
1. Before attaching any user-supplied cables, insert the Extender Plus AAP output BNC
connectors and wires through the opening in the front of the wall plate or device
faceplate.
ATTENTION:Potential damage to property. Be careful not to damage
connectors while placing the Extender through the opening.
2. Insert the threaded standoffs of the AAP through the holes in the device faceplate or
AAP wall plate.
3. Using the provided #4-40 nuts and captive washers, secure the Extender to the
faceplate or wall plate.
Wall Stud
Screws or Nails
Cable
Clamp
Installation Cable
#4-40 Nut w/ Captive
Washer
AAP 102
AAP 102
COMPUTER IN
AUDIO IN
EXTENDER AAP Plus
Extender Plus AAP
Figure 4. Mounting the Extender Plus AAP to a Device or Wall Plate
Two Screws
Each Side
HSA 822
Front Panel
AUDIO IN
COMPUTER IN
EXTENDER AAP Plus
HSA 822
Extender Plus AAP
#4-40 Nut
w/ Captive
Washer
Connects to
AAP Cable
Figure 5. Mounting the Extender Plus AAP to an HSA Faceplate
Extender Plus Series • Installation and Operation10
4. Repeat steps 1, 2, and 3 to mount other AAPs. Cover any openings in the faceplate
with blank plates (provided with the faceplate or HSA device).
5. Be sure to include the AAP connectors as part of the installation pretest before final
installation of the faceplate.
For more detailed installation information, see the installation guide shipped with the
faceplate or the HSA.
Mounting the Extender Plus D
1. Remove power from the line driver by disconnecting the power supply.
2. Place the Extender Plus D through the opening in the wall or furniture and into the wall
box. Take care not to damage the output cables, which fit behind the line driver at the
back of the wall box.
3. Mount the Extender Plus D to the wall box with machine screws as shown in figure 6.
Wall Box
Wall opening
is flush with
edge of box.
AUDIO IN
COMPUTER IN
Extron
Extender Plus D
VGA-QXGA
Line Driver
with Audio
Decora
Wall Plate
Figure 6. Mounting the Extender Plus D to the Wall Box
4. Attach the Decora® wall plate to the Extender Plus D as shown in figure 6.
5. Reconnect the power supply and restore power to the equipment.
Extender Plus Series • Installation and Operation11
Application Diagrams
Mini HR Cable
Wall Stud
Extender Plus D
AUDIO IN
COMPUTER IN
Projector
Audio
Laptop
w/ Audio
Mini HR
Cable
Projector
Laptop w/ Audio
LOCAL MONITOR
H. SHIFT
AUTO
POWER
AUDIO
CS PIN 9
COMPUTER IN
AUDIO IN
BUFFERED
INPUT
ID PIN 11
ID PIN 4
EXTENDER AAP Plus
RGB 568
Extender Plus AAP
RGB 468
SVGA Compatible
Computer w/ Audio
Extender Plus Series • Installation and Operation12
Reference
Information
This section contains the following information:
• Part Numbers
• Dimensions
• Template
Part Numbers
Included PartsPart numbers
Extender Plus D (white)60-1261-22
Extender Plus AAP (black)60-1262-12
Extender Plus AAP (white)60-1262-22
Included Parts
This section lists part numbers for each Extender and Extender kit.
MR 100 – 1-gang modular plastic
mud ring (black, white)
MR 300 – 3-gang modular plastic
mud ring (black, white)
70-519-12, -13
70-519-32, -33
Extender Plus Series • Reference Information14
Dimensions
NOTE:The drawings in this section are not full size. Do not scale.
Extender Plus D Dimensions
4.10"
(104.14 mm)
2.70"
(68.6 mm)
0.10" (2.5 mm)
1.35"
(34.3 mm)
Both Ends
2.62"
(66.5 mm)
1.37"
(34.8 mm)
Side View
Extender Plus Series • Reference Information15
1.29"
(32.8 mm)
Front View
Template
Cut-Out
.
Extender Plus D Template
NOTE:The drawing below is not full size. Do not scale.
Template for
Extender Plus D
(Front View)
2.79"
(7.09 cm)
Top Panel
1.44"
(36.6 mm)
Location of
4.50"
(11.43 cm)
2.83"
(71.9 mm)
SURFACE
CUT-OUT AREA
FOR
FURNITURE
MOUNT
Extender Plus D
To install an
Extender Plus D
directly into
furniture or wall,
cut along this line
Extender Plus Series • Reference Information16
Extron Warranty
Extron Electronics warrants this product against defects in materials and workmanship for a period of three years
from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty
workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components,
to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is
returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America,
and Central America:
Extron Electronics
1230 South Lewis Street
Anaheim, CA 92805
U.S.A.
Europe and Africa:
Extron Europe
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands
Japan:
Extron Electronics, Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082
Japan
China:
Extron China
686 Ronghua Road
Songjiang District
Shanghai 201611
China
Asia:
Extron Asia
135 Joo Seng Road, #04-01
PM Industrial Bldg.
Singapore 368363
Middle East:
Extron Middle East
Dubai Airport Free Zone
F12, PO Box 293666
United Arab Emirates, Dubai
Singapore
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical
or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not
authorized by Extron.
NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return
Authorization) number. This will begin the repair process.
USA: 714.491.1500 or 800.633.9876 Europe: 31.33.453.4040
Asia: 65.6383.4400 Japan: 81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage
during shipment. Returned units must include the serial number and a description of the problem, as well as the
name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality,
performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct,
indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been
advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may
not apply to you.
Extron Headquarters
+1.800.633.9876 (Inside USA/Canada Only)
Extron USA - West Extron USA - East
+1.714.491.1500 +1.919.850.1000
+1.714.491.1517 FAX +1.919.850.1001 FAX