Extron Electronics EDID 101H User Manual

EDID 101H
EDID Emulator with EDID Minder for HDMI
User Guide
EDID Management
68-2439-01 Rev. A
11 13
Safety Instructions
Safety Instructions • English
alert the user of the presence of uninsulated dangerous voltage within the product’s enclosure that may present a risk of electric shock.
ATTENTION: This symbol, , when used on the product, is intended
to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website,
www.extron.com.
Instructions de sécurité • Français
AVERTISSEMENT: Ce pictogramme, , lorsqu’il est utilisé sur le
produit, signale à l’utilisateur la présence à l’intérieur du boîtier du produit d’une tension électrique dangereuse susceptible de provoquer un choc électrique.
ATTENTION: Ce pictogramme, , lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance importantes qui se trouvent dans la documentation fournie avec le matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets connexes, lisez les informations de sécurité et de conformité Extron, réf. 68-290-01, sur le site Extron, www.extron.com.
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses Produktes gefährliche Spannungen herrschen, die nicht isoliert sind und die einen elektrischen Schlag verursachen können.
Инструкция по технике безопасности Русский
ПРЕДУПРЕЖДЕНИЕ: Данный символ, , если указан
на продукте, предупреждает пользователя о наличии неизолированного опасного напряжения внутри корпуса продукта, которое может привести к поражению электрическим током.
ВНИМАНИЕ: Данный символ, , если указан на продукте,
предупреждает пользователя о наличии важных инструкций по эксплуатации и обслуживанию в руководстве, прилагаемом к данному оборудованию.
Для получения информации о правилах техники безопасности, соблюдении нормативных требований, электромагнитной совместимости (ЭМП/ЭДС), возможности доступа и других вопросах см. руководство по безопасности и соблюдению нормативных требований Extron на сайте Extron: www.extron.com, номер по каталогу - 68-290-01.
Chinese Simplified(简体中文)
警告产品上的这个标志意在警告用户该产品机壳内有暴露的危险 电压,
有触电危险。
注意 产品上的这个标志意在提示用户设备随附的用户手册中有
重要的操作和维护(维修)说明。
关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍 使用的特性等相关内容,敬请访问 Extron 网站 www.extron.com,参见 Extron 安全规范指南,产品编号 68-290-01
Chinese Traditional )
警告: 若產品上使用此符 號,是為了提醒使 用者,產品機殼內存在著
可能會導致觸電之風險的未絕緣危險電壓。
VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in der
im Lieferumfang enthaltenen Dokumentation besonders wichtige Hinweise zur Bedienung und Wartung (Instandhaltung) geben.
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung, EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie in den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer 68-290-01) auf der Extron-Website, www.extron.com.
Instrucciones de seguridad • Español
ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,
avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del producto, lo que puede representar un riesgo de descarga eléctrica.
ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa
al usuario de la presencia de importantes instrucciones de uso y mantenimiento recogidas en la documentación proporcionada con el equipo.
Para obtener información sobre directrices de seguridad, cumplimiento de normativas, compatibilidad electromagnética, accesibilidad y temas relacionados, consulte la Guía de cumplimiento de normativas y seguridad de Extron, referencia 68-290-01, en el sitio Web de Extron, www.extron.com.
注意若產品上使用此符號,是為了提醒使用者,設備隨附的用戶手冊中有重
要的操作和維護(維修)説明
有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細資 訊,請瀏覽 Extron 網站:www.extron.com,然後參閱《Extron 安全性與法規 遵守手冊》,準則編號 68-290-01。
Japanese
警告: この記号 が製品上に表示されている場合は、筐体内に絶縁されて
いない高電圧が流れ、感電の危険があることを示しています。
注意: この記号 が製品上に表示されている場合は、本機の取扱説明書
に 記載さ れて いる重 要な操 作 と保 守 ( 整 備)の 指 示につ いてユーザ ー の 注 意を喚起するものです。
安全上のご注意、法規厳守、EMI/EMF適合性、その他の関連項目に つ い て は 、エ ク スト ロン の ウ ェ ブ サ イト www.extron.com よ り 『 Extron Safety and Regulatory Compliance Guide』 ( P/N 68-290-01) をご覧ください。
Korean
경고: 이 기호 가 제품에 사용될 경우, 제품의 인클로저 내에 있는
접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을 경고합니다.
주의: 이 기호 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에 대한 자세한 내용은 Extron 웹 사이트(www.extron.com)의 Extron 안전 및 규제 준수 안내서, 68-290-01 조항을 참조하십시오.
FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference. This interference must be corrected at the expense of the user.
NOTE: For more information on safety guidelines, regulatory compliances, EMI/EMF compatibility,
accessibility, and related topics, see the “Extron Safety and Regulatory Compliance Guide” on the Extron website.
Copyright
© 2013 Extron Electronics. All rights reserved.
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks®, registered service marks
(SM)
, and trademarks
RGBSystems, Inc. or Extron Electronics:
Registered Trademarks
AVTrac, Cable Cubby, CrossPoint, eBUS, EDID Manager, EDID Minder, Extron, Flat Field, GlobalViewer, Hideaway, Inline, IPIntercom, IPLink, Key Minder, LockIt, MediaLink, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, SoundField, SpeedMount, SpeedSwitch, System Integrator, TeamWork, TouchLink, V-Lock, VersaTools, VN-Matrix, VoiceLift, WallVault, WindoWall, XTP, and XTP Systems
Registered Service Mark
AAP, AFL (Accu-Rate Frame Lock), ADSP (Advanced Digital Sync Processing), AIS (Advanced Instruction Set), Auto-Image, CDRS (Class D Ripple Suppression), DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), DriverConfigurator, DSPConfigurator, DSVP (Digital Sync Validation Processing), FastBite, FOXBOX, IP Intercom HelpDesk, MAAP, MicroDigital, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Scope-Trigger, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action Switching, XTRA, ZipCaddy, ZipClip
(SM)
: S3 Service Support Solutions
Trademarks (™
(®)
)
(TM)
are the property of
Conventions Used in this Guide
Notifications
The following notifications are used in this guide:
ATTENTION: Attention indicates a situation that may damage or destroy the product or
associated equipment.
NOTE: A note draws attention to important information.
TIP: A tip provides a suggestion to make working with the application easier.
Software Commands
Commands are written in the fonts shown here:
^AR Merge Scene,,Op1 scene 1,1 ^B 51 ^W^C
[01] R 0004 00300 00400 00800 00600 [02] 35 [17] [03]
E X! *X1&* X2)* X2#* X2! CE}
NOTE: For commands and examples of computer or device responses mentioned
in this guide, the character “0” is used for the number zero and “O” is the capital letter “o.”
Computer responses and directory paths that do not have variables are written in the font shown here:
Variables are written in slanted form as shown here:
Selectable items, such as menu names, menu options, buttons, tabs, and field names are written in the font shown here:
Specifications Availability
Product specifications are available on the Extron website, www.extron.com.
Reply from 208.132.180.48: bytes=32 times=2ms TTL=32
C:\Program Files\Extron
ping xxx.xxx.xxx.xxx —t
SOH R Data STX Command ETB ETX
From the File menu, select New. Click the OK button.

Contents

Introduction............................................................ 1
About this Guide ................................................. 1
About the EDID 101H ......................................... 1
EDID 101H Features ........................................... 1
Application Diagram ........................................... 2
Installation and Configuration ........................... 3
Installation Overview ........................................... 3
Front Panel Features ........................................... 4
Rear Panel Features and Cabling ........................ 5
EDID Minder ....................................................... 8
Automatic Mode ............................................. 8
User Assigned Mode ...................................... 8
EDID101H Memory Slot Locations................. 9
EDID101H Configuration ................................. 11
Assign Pre-programmed EDID: ..................... 11
Record EDID to a Memory Slot: .................... 11
Record EDID Automatically: .......................... 11
Remote Communication and Control ........... 12
Using Simple Instruction Set (SIS) Commands .. 12
Host-to-device Communications .................. 12
Device-initiated Messages ............................ 12
Error Responses ........................................... 13
Using the Command and Response Table .... 13
Symbol Definitions ........................................ 13
Command and Response Table for SIS
Commands .................................................... 14
Reference Information ...................................... 15
Mounting the EDID101H .................................. 15
Desktop Placement ...................................... 15
Rack Mounting ............................................. 15
Connecting to the USB Port ............................. 16
DataViewer ....................................................... 18
Updating the Firmware ..................................... 19
Download and Install Firmware Loader ......... 19
Downloading EDID101H Firmware ............... 20
Loading the EDID101H Firmware ................. 20
vEDID101H • Contents
EDID101H • Contents vi

Introduction

This section describes this user guide and the EDID101H, including:
About this Guide
About the EDID 101H
EDID 101H Features
Application Diagram

About this Guide

This guide contains information about the Extron EDID101H with instructions on how to install, configure, and operate the unit. Throughout this guide the EDID101H is referred to as the “EDID101” or the “device”.

About the EDID 101H

The Extron EDID101H is an HDCP compliant EDID Emulator for HDMI signal sources. It features EDID Minder, an Extron exclusive technology designed to provide automatic and continuous Extended Display Identification Data (EDID) management. EDID Minder ensures that the source powers up properly and reliably outputs content. Pre-stored EDID is communicated to the source based on a user-selected resolution and refresh rate. The EDID 101H can also capture and store EDID information from a connected display. A unique Hot Plug Detect(HPD) port provides control for remote cameras and other signal sources that require a periodic HPD trigger.
The EDID 101H is housed in a compact one-inch high, quarter rack width enclosure for convenient, discreet installation (see Mounting the EDID101H on page15). An energy-efficient external universal power supply is included.

EDID 101H Features

EDID Minder — Automatically manages EDID communication between connected devices. EDID Minder ensures that all sources power up properly and reliably output content for display.
Selectable resolutions and refresh rates — Pre-stored EDID is communicated to the source based on a user-selected resolution and refresh rate.
EDID capture mode — When connected to a display, the EDID101H offers the option of capturing and then storing EDID information from the display device.
Supports computer video to 1920x1200, including HDTV 1080p60 and 2K. HDCP compliant Fully supports HDCP-encrypted sources. HDCP authentication and signal presence LED indicators Provide signal status for
real-time feedback and monitoring of key performance parameters. HDMI to DVI Interface Format Correction — Automatically reformats HDMI source
signals for output to a connected DVI display.
EDID101H • Introduction 1
HPD - Hot Plug Detect control port — Provides unique contact closure control port for
r
remote cameras and other devices that require a periodic HPD trigger for proper operation.
Automatic input cable equalization to 50 feet at 1080p60 with 8-bit color when used with Extron HDMI Pro Series cable Actively conditions incoming HDMI signals
to compensate for signal loss when using long cables, low quality cables, or source devices with poor signal output.
Provides +5 VDC, 250 mA power on the output for external peripheral devices Includes LockIt HDMI cable lacing brackets Energy-efficient external universal power supply included — Provides worldwide
compatibility, low power consumption, and reduced operating costs.

Application Diagram

Extron EDID 101H
Blu-ray Player
STANDBY/ON
PQLS HDMI OPEN/CLOSE FL OFF
EDID Passed
EDID Emulator
USB
HDMI
AUDIO
POWER 12V
0.7A MAX
HPD
A B
HDMI
C
AB
ON
6
7
5
3
9
8
4
A
2
12 3
1
B
EDID
EDID
C
0
F
E
D
STORE
OUTPUT
POWER 12V
- - A MAX
INPUT
Cat 6 type UTP cable - Up to 230'
Extron DTP HDMI 230 Tx
OVER DTP
IR
RS-232
SIG LINK
Transmitter
TxRx TxRxG
INPUTS
DTP OUT
Extron DTP HDMI 230 Rx
Receiver
R
AUDIO
OUTPUTS
L
HDMI
SIG LINK
POWER 12V
DTP IN
0.7A MAX
Projecto
Figure 1. EDID101H Application Diagram
EDID101H • Introduction 2

Installation and Configuration

This section describes the installation, and configuration of the EDID101H, including:
Installation Overview
Front Panel Features
Rear Panel Features and Cabling
EDID Minder
EDID101H Configuration

Installation Overview

POWER 12V
0.3A MAX
EDID HPD
EDID
STORE
2
1
0
F
AB
ON
123
C
AB
4
5
3
6
7
8
9
A
B
E
C
D
OUTPUTINPUT
1
2 3 4 5 6
9
8
7
Figure 2. EDID101H Rear Panel
1. Mount the EDID101H (see Mounting the EDID101H on page15). Do not connect
power to the source, the display, or the EDID101H at this time.
TIP: If access to the EDID101H is restricted after mounting or installation,
configure the EDID101H prior to the installation.
3. Configure the EDID101H (see EDID101H Configuration on page11).
4. Connect an HDMI cable from the source to the Input (b).
5. Connect an HDMI cable from the Output (c) to the video display or distribution system
input.
6. Connect power and turn on the video display or distribution system.
7. Apply power to the EDID101H (a). The power LED lights green.
8. Turn on the video source.
The video source reads the EDID from the EDID101H.
EDID101H • Installation 3

Front Panel Features

1
2 3 4
CONFIG
Figure 3. EDID101H Front Panel Indicators and Configuration Port
SIGNAL
HDCP
IN OUT
EDID 101HExtron
a Power LED – Lights green when an external power supply is connected and powered. b Config port – Connect a host computer using a USB mini type-B connector for
configuration using SIS commands, and for firmware updates (see Connecting to the
USB Port on page16).
c Signal In LED – Lights green when an HDMI signal is detected on the input.
HDCP In LED – Lights green when the source device requires HDCP encryption and
the signal has been authenticated.
d Signal Out LED – Lights green when an active sink (display) device is connected to the
output. HDCP Out LED – Lights green when HDCP is authenticated between the HDMI output
and the connected sink device. This occurs only when the source device requires HDCP and is authenticated.
If the source does not require HDCP or if the sink device is not HDCP compliant, the LED does not light.
EDID101H • Installation 4

Rear Panel Features and Cabling

y
)
POWER 12V
0.3A MAX
EDID HPD
EDID
STORE
2
1
0
F
AB
ON
123
C
AB
4
5
3
6
7
8
9
A
B
E
C
D
OUTPUTINPUT
1
2 3 4 5 6
9
8
7
Figure 4. EDID101H Rear Panel
a Power Connector – Connect the included 12VDC power supply to this two-pole,
3.5mm captive screw connector.
Rear Panel Power Receptacle
DC Power Cord Captive Screw Connector
Ground +12 VDC
External
Power Suppl
AC Power Cord
(12 VDC, 1 A
Figure 5. 12 VDC Power Connection to EDID 101H
ATTENTION:
Always use a power supply provided by or specified by Extron. Use of an
unauthorized power supply voids all regulatory compliance certification and may cause damage to the supply and the end product.
Unless otherwise stated, the AC/DC adapters are not suitable for use in air
handling spaces or in wall cavities. The power supply is to be located within the same vicinity as the Extron AV processing equipment in an ordinary location, Pollution Degree 2, secured to the equipment rack within the dedicated closet, podium, or desk.
The installation must always be in accordance with the applicable provisions of
National Electrical Code ANSI/NFPA 70, article 75 and the Canadian Electrical Code part 1, section 16. The power supply shall not be permanently fixed to building structure or similar structure.
EDID101H • Installation 5
b HDMI input – Connect an HDMI source to this female HDMI type-A connector.
HDCP – When required, the HDMI input negotiates and authenticates HDCP with a
source device. The authentication process is repeated when a stored EDID is changed.
c HDMI output – Connect a display or other output device to this female HDMI type-A
connector. The HDMI output provides +5VDC, (up to 250 mA with over-current protection) on pin 16.
HDCP – If a connected output device requires HDCP encryption, the EDID101H output negotiates and authenticates HDCP directly.
Video Format Correction – When the current input signal is HDMI and the connected output is DVI, the signal is converted to DVI format. This is based on the capability of the connected output device as listed in its EDID.
The EDID information is read from the connected output device and written to memory whenever the output device is connected to this port and powered on.
NOTE: The EDID information is also read and stored whenever power is recycled
to the connected output device or when the output device is replaced.
To securely fasten an HDMI cable to the EDID101H using the included LockIt HDMI cable lacing brackets:
1. Plug the HDMI cable into the panel connection (see figure 5).
3
3
1
Figure 6. Installing the LockIt Lacing Bracket
2
4
5
2. Loosen the HDMI connection mounting screw from the panel enough to allow the
LockIt lacing bracket to be placed over it. The screw does not have to be removed.
3. Place the LockIt lacing bracket on the screw and against the HDMI connector, then
tighten the screw to secure the bracket.
ATTENTION: Do not overtighten the HDMI connector mounting screw. The
shield it fastens to is very thin and can easily be stripped.
4. Loosely place the included tie wrap around the HDMI connector and the LockIt
lacing bracket as shown.
5. Hold the connector securely against the lacing bracket, then tighten the tie wrap
and remove the excess length.
EDID101H • Installation 6
d EDID Store LED – One bi-color LED lights green when power is connected. It flashes
amber when reading and storing EDID from a connected output device, returning to green when recording is complete.
e EDID Store button – One recessed push button initiates both reading and storing
EDID. With both A and B DIP switches set off (down), press the store button to read the EDID of a device connected to the output. The EDID is then stored to a user slot selected by the rotary switch. Up to 15 EDID files can be stored.
Reset – To reset the EDID 101H to its default state, press and hold the EDID button while applying power. As power is applied, all front panel LEDs blink three times indicating a successful reset.
f EDID selection rotary wwitch – One 16-position rotary switch combined with
DIP switches A and B (see figure 4, g on page 5) provide a choice of user stored or pre-programmed EDID (see EDID101H Configuration on page11).
User Loaded EDID – With both DIP switches off (down) rotary positions 1 through F store user loaded EDIDs (see Record EDID to a Memory Slot: on page11). The memory slot is selected before initiating the EDID read and store.
Automatic EDID – With both DIP switches off (down) and the rotory switch at position0, the EDID of a device connected to the output is automatically stored upon detection of HPD. If no device is detected, the default EDID (720p60) is loaded.
g DIP switch A and B – Two 2-position DIP switches, A and B, are used with the rotary
switch to select from pre-programmed HDMI and DVI EDID, or to allow recording a custom EDID from a connected display. The “off” position is down.
h DIP Switch C – DIP switch C enables (default: up) or disables (down) HDCP
authorization.
i Hot Plug Detect (HPD) – One 2-pole 3.5mm captive screw
connector used to manually toggle HPD on the HDMI input. When the two pins (AandB) are shorted together, an HPD event is initiated on the HDMI input.
AB
ON
123
NOTES:
The length of the exposed wires in the stripping process is critical. The ideal
length is 3/16 inch (5 mm). If it is any longer, the exposed wires may touch, causing a short circuit between them. If it is any shorter, the wires can be easily pulled out even if tightly fastened by the captive screws.
Do not tin the wires. Tinned wire does not hold its shape and can become
loose over time.
HPD
C
AB
Momentary Push Button
EDID101H • Installation 7

EDID Minder

Automatic Mode
User Assigned Mode
EDID Minder ensures that the connected source sees the EDID of a display, even if a display is not connected. Depending on the EDID mode selected, the EDID of a connected display can be stored automatically, or the user can manually select from the table of factory loaded EDID files. This EDID is stored in the EDID 101H.
In automatic mode (see Record EDID Automatically: on page11), the EDID101H automatically reads and stores EDID from the connected output. This EDID is retained until a different display is connected or the unit is power cycled. If no display is connected when the unit is powered on, a factory default EDID (720p@60Hz, 2-Ch audio) is present.
In user assigned mode (see Assign Pre-programmed EDID: on page11), the user can select from 48 factory loaded EDID files, each catagorized by rate type (PC or HDTV), video format (DVI or HDMI), audio type (2-Ch or Multi-Ch), and native resolution. The unit retains this setting after a power cycle.
Additionally, fifteen user-loaded slots are available to save the EDID of connected displays (see Record EDID to a Memory Slot: on page11). EDIDs saved to these slots are retained after a power cycle. Upon a factory reset, these EDIDs revert to the factory default (720p @ 60 Hz, 2-Ch audio).
A table showing the factory loaded EDID options is shown on the following page. The EDID memory location is labelled X@ for consistency with the memory location SIS command.
EDID101H • Installation 8
Type
Audio
3
Video
2
Format
Rate
Type
1
Rate
Refresh
Native
Resolution
Rotary
Switch
Position
DIP A DIP B
Up (ON) Up (ON) 0 720p 50 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 1 720p 60 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 2 1080i 50 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 3 1080i 60 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 4 1080p 50/25 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 5 1080p 50 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 6 1080p 60/24 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 7 1080p 60 Hz PC HDMI 2-Ch
Up (ON) Up (ON) 8 720p 50 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) 9 720p 60 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) A 1080i 50 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) B 1080i 60 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) C 1080p 50/25 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) D 1080p 50 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) E 1080p 60/24 Hz PC HDMI Multi-Ch
Up (ON) Up (ON) F 1080p 60 Hz PC HDMI Multi-Ch
Down (OFF) Down (OFF) 0 Output (auto)
Down (OFF) Down (OFF) 1 User Slot 1
Down (OFF) Down (OFF) 2 User Slot 2
Down (OFF) Down (OFF) 3 User Slot 3
Down (OFF) Down (OFF) 4 User Slot 4
Down (OFF) Down (OFF) 5 User Slot 5
Down (OFF) Down (OFF) 6 User Slot 6
Down (OFF) Down (OFF) 7 User Slot 7
Down (OFF) Down (OFF) 8 User Slot 8
Down (OFF) Down (OFF) 9 User Slot 9
Down (OFF) Down (OFF) A User Slot 10
Down (OFF) Down (OFF) B User Slot 11
Down (OFF) Down (OFF) C User Slot 12
Down (OFF) Down (OFF) D User Slot 13
Down (OFF) Down (OFF) E User Slot 14
Down (OFF) Down (OFF) F User Slot 15
33
34
35
36
37
38
39
41
42
43
44
45
46
47
48
49
51
52
53
54
55
56
57
58
59
62
62
63
X@
Type
Audio
3
Video
2
Rate
1
Refresh
Format
Type
Rate
40
50
60
64
Native
Resolution
Rotary
Switch
Position
EDID101H Memory Slot Locations
DIP A DIP B
Up (ON) Down (OFF) 0 800x600 60 Hz PC DVI n/a
Up (ON) Down (OFF) 1 1024x768 60 Hz PC DVI n/a
Up (ON) Down (OFF) 2 1280x720 60 Hz PC DVI n/a
Up (ON) Down (OFF) 3 1280x768 60 Hz PC DVI n/a
Up (ON) Down (OFF) 4 1280x800 60 Hz PC DVI n/a
Up (ON) Down (OFF) 5 1280x1024 60 Hz PC DVI n/a
Up (ON) Down (OFF) 6 1360x768 60 Hz PC DVI n/a
Up (ON) Down (OFF) 7 1366x768 60 Hz PC DVI n/a
Up (ON) Down (OFF) 8 1400x1050 60 Hz PC DVI n/a
Up (ON) Down (OFF) 9 1440x900 60 Hz PC DVI n/a
Up (ON) Down (OFF) A 1600x900 60 Hz PC DVI n/a
1
2
3
4
5
6
7
8
9
11
X@
10
Up (ON) Down (OFF) B 1600x1200 60 Hz PC DVI n/a
12
Up (ON) Down (OFF) C 1680x1050 60 Hz PC DVI n/a
13
Up (ON) Down (OFF) D 1920x1080 60 Hz PC DVI n/a
14
Up (ON) Down (OFF) E 1920x1200 60 Hz PC DVI n/a
15
Up (ON) Down (OFF) F 2048x1080 60 Hz PC DVI n/a
16
Down (OFF) Up (ON) 0 800x600 60 Hz PC DVI n/a
17
Down (OFF) Up (ON) 1 1024x768 60 Hz PC DVI n/a
18
Down (OFF) Up (ON) 2 1280x768 60 Hz PC DVI n/a
19
Down (OFF) Up (ON) 3 1280x800 60 Hz PC DVI n/a
20
Down (OFF) Up (ON) 4 1280x1024 60 Hz PC DVI n/a
21
Down (OFF) Up (ON) 5 1360x768 60 Hz PC DVI n/a
Down (OFF) Up (ON) 6 1366x768 60 Hz PC DVI n/a
Down (OFF) Up (ON) 7 1400x1050 60 Hz PC DVI n/a
Down (OFF) Up (ON) 8 1440x900 60 Hz PC HDMI 2-Ch
Down (OFF) Up (ON) 9 1600x900 60 Hz PC HDMI 2-Ch
Down (OFF) Up (ON) A 1600x1200 60 Hz PC HDMI 2-Ch
Down (OFF) Up (ON) B 1680x1050 60 Hz PC HDMI 2-Ch
22
23
24
25
26
27
28
EDID101H • Installation 9
Down (OFF) Up (ON) C 1920x1200 60 Hz PC HDMI 2-Ch
29
Down (OFF) Up (ON) D 2048x1080 60 Hz
30
Down (OFF) Up (ON) E 480p 60 Hz
31
Down (OFF) Up (ON) F 576p 50 Hz
Table 1. EDID101 Memory Locations (see footnotes on the following page)
32
Footnotes for the EDID table (see page 9)
The following footnotes apply to the EDID table on the previous page:
1
Rate Type
PC – These EDIDs are primarily VESA standard computer rates, based on the most
commonly used native resolutions. They are designed for use with computer sources.
HDTV – These EDIDs are video rates standardized by SMPTE and CEA. They are
designed to be used with video and computer sources.
2
Video Format
DVI – These EDIDs are 128-byte EDID files, which specify a DVI sink. They do not
contain an extension block.
HDMI – These EDIDs are 256-byte EDID files, each containing a CEA extension
block. They each specify an HDMI sink device with audio support.
3
Audio Type
n/a – These EDIDs are DVI formatted EDID files that do not support audio.
2-Ch – These EDIDs are HDMI formatted EDID files, with support for basic LPCM
(2-Ch) audio.
Multi-Ch – These EDIDs are HDMI formatted EDID files with support for multiple
audio formats, up to 8 channels.
LPCM (2-Ch)
LPCM (8-Ch)
Dolby Digital (6-Ch)
DTS (7 Ch)
Dolby Digital Plus (8-Ch)
DTS-HD (8-Ch)
Dolby TrueHD (8-Ch)
EDID101H • Installation 10
EDID101H Configuration
AB
HPD
9
AB
HPD
897
The EDID 101H can be configured prior to installation. EDIDs are recorded from a display or a pre-programmed EDID is selected.
TIP: If access to the EDID101H is restricted after mounting or installation, configure
Assign Pre-programmed EDID:
Configure the DIP switches and rotary switch corresponding to the desired native rate, video format, and audio format (see EDID101H Memory Slot Locations on page9).
NOTE: Configuring the EDID 101 rotary and DIP switches allow a user to select a
Record EDID to a Memory Slot:
To record EDID from a connected display:
1. Set DIP switches A and B (g) to the down (off) position.
2. Turn the rotary switch (f) to the desired user slot location (1through F) to store the
3. Connect the display device to the Output connector of the
4. Connect a power source and apply power to the EDID 101H.
5. Power on the display device.
6. Press EDID STORE (e) once to store the display EDID to the
the EDID101H prior to the installation.
pre-programmed EDID file based on the native rate of a display (such as 1280x1024 @ 60 Hz), but does not force a video source to output that rate. Since EDID reporting is not limited to a single video rate (the native rate), each Extron EDID also lists other common video rates for use by the video source.
display EDID.
EDID101H (see figure 3, c on page 5).
The green power LED lights when power is available.
EDID
EDID
STORE
4 5 6
2
1
0
F
AB
4
5
3
6
ON
7
8
9
A
B
E
C
D
123
memory slot selected in step 2. The LED (d) flashes amber. When the LED returns to green, the EDID is stored.
C
8
7
NOTE: An EDID stored in user slots 1 through F is saved until a new EDID is
manually stored to that slot or the device is reset.
Record EDID Automatically:
1. Set DIP switches A and B (g) to the down (off) position.
2. Turn the rotary switch (f) to position 0.
3. Connect a power source and apply power to the EDID101H.
The green power LED lights.
4. Connect the display device to the Output connector of the
EDID101H (see figure 3, c on page 4).
5. Power on the display device.
6. The display EDID data is automatically read and stored to rotary switch position 0.
NOTE: The EDID stored in this memory slot updates automatically when a different
display is connected to the output. It reverts to the default EDID after a power cycle.
EDID
EDID
STORE
2
1
0
F
AB
4
5
3
6
ON
7
8
9
A
B
E
C
D
123
EDID101H • Installation 11
C

Remote Communication and Control

This section describes remote operation of the EDID101H. Topics include:
Using Simple Instruction Set (SIS) Commands
Command and Response Table for SIS Commands

Using Simple Instruction Set (SIS) Commands

The EDID101H is remotely set up and controlled using Extron SIS commands issued from a host computer or other device, such as a control system. SIS commands are issued from the computer USB port to the front panel Config port (see Connecting to the USB Port on page16 to connect to this port).

Host-to-device Communications

SIS commands consist of one or more characters per field. No special characters are required to begin or end a command sequence. You can enter these commands from your computer using a communication software program such as Extron DataViewer or HyperTerminal. When the device determines that a command is valid, it executes the command and sends a response to the host device.
Most responses from the EDID101H to the host computer end with a carriage return and a line feed (CR/LF = ]), which signals the end of the response character string. A string is one or more characters.
Device-initiated Messages
When a local event such as a front panel selection or a change in signal status takes place, the switcher responds by sending a message to the host, indicating what change has occurred. No response is required from the host.
1212EDID101H • Remote Communications and Control
Error Responses
If the device is unable to execute a command it receives because the command is invalid or contains invalid parameters, the device returns an error response to the host. The following error response codes can be sent:
E01 – Invalid input channel number (out of range) E10 – Invalid command E13 – Invalid value (out of range)
Using the Command and Response Table
The command and response table is shown on the following pages. Symbols are used throughout the table to represent variables in the command and response fields. Symbol definitions and an ASCII-to-hexadecimal (HEX) conversion table are shown below. Command and response examples are shown throughout the command and response table.
NOTE: Upper and lower case text can be used interchangeably unless otherwise
stated.
ASCII to HEX Conversion Table
Space
I
l
Figure 7. ASCII to Hex Conversion Table
Symbol Definitions
]
}
E
X!
X@
X#
X$
X%
X^
CR/LF (carriage return with line feed) (hex 0D 0A)
=
Soft carriage return (no line feed)
Space
=
Escape
=
Status
=
0 = Off, disabled, or undetected 1 = On, enabled, or detected
The EDID memory slot location from EDID table (see EDID101H Memory
=
Slot Locations on page9).
1 through 48 = factory assigned slots 49 = automatically detected EDID slot 50 through 64 = user assigned slots
256 bytes of raw hex data (text representation).
=
Native resolution and refresh rate.
=
Unit name. The name can have up to 24 alphanumeric characters
=
including hyphens (-), with no spaces. The first character must be a letter, and the last character cannot be a hyphen. The default is EDID-101H.
Software version to the second decimal place.
=
EDID101H • Remote Communications and Control 13

Command and Response Table for SIS Commands

Command
ASCII Command (Host to Device)
Response (Unit to Device)
Additional Description
Video Mute
Video mute View video mute status
X! B Vmt X! ]
B
X! ] Show video mute status X!.
Mute the video signal.
1 = muted, 0 = unmuted (default)
Audio Mute
Audio mute View audio mute status
X! Z Amt X! ]
Z
X! ] Show audio mute status X!.
Mute the audio signal.
1 = muted, 0 = unmuted (default)
Signal Status
Request status of all signals
DIP C (HDCP authorized) status
E LS } SigI X! • SigO X! • HdcpI X! • HdcpO X!]
Show signal presence or absence for all inputs and the output.
I = input O = output
E STAT } Dip X! ]
EDID Minder
View native EDID resolution
E N EDID } X$ ]
Show native resolution and refresh rate
X$ from current EDID selection..
Example: 1600x1200 @ 60 Hz ]
View EDID assignment
View EDID in hex format
Import EDID to specified memory slot
E A EDID } EdidA X@ ]
E R EDID } X# ] X# = current EDID assignment:
E S X@ EDID } Edid S X@ ]
1-64 (see the EDID101H Memory Slot
Locations on page 10).
256 bytes of raw hex data (text representation). Store the EDID of the connected display as user-assigned EDID file X@.
X@ = 50 through 64
Export EDID from any slot
E N EDID } X$ ]
Show native resolution and refresh rate
X$ from current EDID selection.
Device Name
Set device name
Set name to default
E X% CN } Ipn • X% ] X% can consist of up to 24 alphanumeric
characters, including the hyphen (-).
ECN } Ipn • EDID-101H]
View unit name
Information Requests
Request part number
Query firmware version
Resetting
Reset
Firmware
Upload firmware
E CN } X% ] Show the current device name (X%).
N
Q
60-nnn-nn ]
X^] Show firmware build number X^,
E ZXXX } Zpx ]
E UPLOAD } ...go UPL ]
EDID101H • Remote Communications and Control 14
Show the part number of the device
expressed to the second decimal place.
Reset the device to its factory default values.
after upload completes.

Reference Information

Mounting the EDID101H
Connecting to the USB Port
DataViewer
Updating the Firmware
Mounting the EDID101H
The one inch high, quarter-rack width three inch deep enclosure can be
Set on a table,
Mounted on a rack shelf,
Mounted under a desk or table-top.

Desktop Placement

Attach the four provided rubber feet to the bottom of the EDID101H and place it in any convenient location.
Rack Mounting
UL Guidelines for Rack Mounting
The following Underwriters Laboratories (UL) guidelines are relevant to the safe installation of these products in a rack:
Elevated operating ambient temperature — If the units are installed in a closed or multiunit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient temperature. Therefore, install the equipment in an environment compatible with the maximum ambient temperature (Tma: +122 °F, +50 °C) specified by Extron.
Reduced air flow — Install the equipment in the rack so that the equipment gets adequate
air flow for safe operation. Mechanical loading — Mount the equipment in the rack so that uneven mechanical
loading does not create a hazardous condition. Circuit overloading — Connect the equipment to the supply circuit and consider the effect
that circuit overloading might have on overcurrent protection and supply wiring. Consider the equipment nameplate ratings when addressing this concern.
Reliable earthing (grounding) — Maintain reliable grounding of rack-mounted equipment. Pay particular attention to supply connections other than direct connections to the branch circuit (such as the use of power strips).
Rack Mounting Procedure
To mount the unit on a rack shelf, follow the instructions provided with the shelf accessories.
EDID101H • Reference 15

Connecting to the USB Port

A mini type- B USB Config port located on the front panel (see Front Panel Features on page4) is used to connect to a host computer for configuration using SIScommands with Extron DataViewer, or for updating firmware with the Extron Firmware Loader utility. DataViewer and Firmware Loader are available at www.extron.com. The programs are also necessary to install the USB driver to the connected computer.
To connect the EDID101H to a host computer:
NOTE: If an Extron USB device has never been connected to the host computer,
prior to connecting the Config (USB) port for the first time, you must install and activate the USB driver. The simplest way to do this is to install either Dataviewer (see DataViewer on page18) or the Firmware Loader utility (see Updating the
Firmware on page19).
1. Connect a USB A to mini B cable between the Config port on the front panel of the
EDID101H and a USB port of the PC.
CONFIG
Mini Type B
USB
SIGNAL
HDCP
USB Cable
IN OUT
Type A
USB
EDID 101H
USB Ports
USB 1
ComputerEDID 101H Front Panel
Figure 8. Connecting a PC to the Front Panel USB Port
2. If this is the first time an EDID101H is connected to the PC, the Found New Hardware
Wizard opens (see figure 9).
NOTE: The wizard opens only on the first occasion you connect the EDID101H
to that USB port. The wizard reopens if you connect the EDID101H to a different USB port or if you connect a different piece of equipment, requiring a different driver, to the same USB port.
Found New Hardware Wizard
Welcome to the Found New Hardware Wizard
Windows will search for current and updated software by looking on your computer, on the hardware installation CD, or on the Windows Update Web site [with your permission].
Read our privacy policy
Can Windows connect to Windows Update to search for software?
Ye s, this time only
Ye s, now and every time I connect a device
No, not this time
2
Click Next to continue
3
Next > Cancel
Figure 9. Found New Hardware Wizard Welcome Screen
Select No, not this time.
EDID101H • Reference Information 16
4. Click Next.
5. The following dialog box opens:
Found New Hardware Wizard
Welcome to the Found New Hardware Wizard
This Wizard helps you install software for:
Extron USB Device
If your hardware came with an installation CD or floppy disk, insert it now.
What do you want the wizard to do?
Install the software automatically [Recommended]
4
Install from a list or specific location [Advanced]
Click Next to continue
Next > Cancel
5
Figure 10. Installing the Software Automatically
Select Install the software automatically (Recommended).
NOTE: You do not need to insert an installation disc.
6. Click Next.
The PC locates the driver needed and installs it in the correct location on the hard drive.
7. When the Completed dialog opens, click Finish to close the wizard.
NOTE: The wizard opens only on the first occasion you connect the EDID101H
to that USB port. The wizard reopens if you connect the EDID101H to a different USB port or if you connect a different piece of equipment, requiring a different driver, to the same USB port.
8. Configure the EDID101H as required (see Remote Communication and Control on
page12).
EDID101H • Reference Information 17

DataViewer

DataViewer is an enhanced terminal emulation program that facilitates analysis of RS-232, USB, and TCP/IP communication with Extron devices. The software allows users to send commands to a device and view the responses in ASCII or hexadecimal format. Command and response logs can be saved in text or HTML format.
DataViewer is available at www.extron.com. Enter DataViewer in the search engine to locate the program.
Download the installation file and load the program on the PC connected to the EDID101H.
NOTES:
Only the USB tab is available for the EDID101H.
If an Extron USB device has never been connected to the host computer, after
installing DataViewer, you must then install and activate the USB driver (see
Connecting to the USB Port on page16).
To run DataViewer:
1. Click the DataViewer desktop icon.
2. The Communications Setup dialog opens.
Select the USB tab.
3. From the Port Configuration drop-down list
select Extron USB Device.
4. Select the startup options.
To automatically connect to the EDID101H, click
Auto-connect on startup.
5. Click OK to start using the program.
You are now ready to configure DataViewer or to begin entering commands.
Use the DataViewer help file formore information on the program.
Extron USB Device
EDID101H • Reference Information 18

Updating the Firmware

Firmware updates are released periodically on the Extron website. You can find the version currently loaded on your device using SIS commands (see Command and Response
Table for SIS Commands on page14). Compare this with the latest release for the
EDID101H on the Extron website and decide whether to update your firmware.
TIP: Read the Release Notes provided on the website with the latest firmware to
determine whether you need the latest version.
This section describes how to update firmware for the EDID101H including:
Download and Install Firmware Loader
Downloading EDID101H Firmware
Loading the EDID101H Firmware
Download and Install Firmware Loader
Use the Extron Firmware Loader utility to update the firmware on Extron products. If you do not already have Firmware Loader installed on your computer, download it as follows:
1. Go to the Extron website at www.extron.com and click the Download tab.
2. On the Download Center page, click the Software link from the list on the left sidebar
menu.
3. Software downloads are arranged in alphabetical order. Click the “F” link, then locate
Firmware Loader and click the Download link on the same row.
Description Part Number Version Date Size
Firmware Loader
Extron Firmware Loader is a computer software application that allows you to update Extron products with field-upgradable firmware. The software supports firmware updates to Extron products connected via USB, serial (RS-232), or addressable on your local area network (LAN).
Figure 11. Firmware Loader Download Link
79-508-01 5.1 Jul 20, 2012 13.5 MB
Download
The information page opens.
4. Enter the requested information, then click Download fw_loader_vnxnxn.exe
(wherevnxnxn is the Firmware Loader version number).
5. Follow the instructions on the remainder of the download screens to save the
executable Firmware Loader installer file to your computer. Note the folder to which the file was saved.
6. In your file browser, locate the downloaded executable installer file and double-click it to
launch the installer.
7. Follow the instructions on the Installation Wizard dialog boxes to install Firmware Loader
on your computer. Unless you specify otherwise, the installer program places the Firmware Loader file, FWLoader.exe, at c:\Program Files\Extron\FWLoader.
EDID101H • Reference Information 19
Downloading EDID101H Firmware
To obtain the latest version of firmware for your device:
1. Go to the Extron website at www.extron.com and click the Download tab.
2. On the Download Center page, click the Firmware link from the list on the left sidebar
menu.
3. The firmware files are arranged in alphabetical order. Click the “E” at the top the page,
then locate EDID101H firmware file and click its Download link.
NOTE: Click Release Notes. These notes show the issues addressed by the latest
update. If these issues do not affect you, you may decide not to upgrade the firmware.
4. Click the EDID101H Download link. The information page opens.
5. Enter the requested user information, then click Download.
6. Follow the instructions on the remainder of the download screens to save the
executable firmware file to your computer. Note the folder to which the file was saved.
7. In your file browser, locate the downloaded executable file, and double-click it.
8. Follow the instructions on the Installation Wizard screens to install the new firmware on
your computer. A Release Notes file and a set of instructions for updating the firmware are also loaded.
Loading the EDID101H Firmware
To load a new version of firmware to the device using Firmware Loader, connect your computer to the front panel USB Configuration port (see Connecting to the USB Port on page16).
1. If you have not already done so, download and install the Firmware Loader executable
installer file to your computer (see Download and Install Firmware Loader on page19).
2. If necessary, download the latest version of EDID101H firmware and install it on your
computer (see Downloading EDID101H Firmware above).
3. Open the Firmware Loader from the Start menu:
Start > All Programs > Extron Electronics > Firmware Loader > Firmware Loader
The Firmware Loader program opens with the Add Device dialog displayed in front of it.
EDID 101H
USB
Figure 12. Opening Firmware Loader
EDID101H • Reference Information 20
4. On the Add Device dialog, select EDID 101H from the Device Names drop-down list.
5. From the Connection Method drop-down list, select USB.
6. Click Connect. If the connection is successful, EDID 101H is displayed in green in the
Connected Device panel, followed by a green check mark.
4
5
Connected Device
Device Name: EDID 101H
New Firmware File (Optional)
Path:
EDID 101H
USB
EDID 101H
Add
6
Connect
7
Browse
Figure 13. Add Device Dialog
7. To upload the firmware file, in the New Firmware File (Optional) panel, click Browse.
The file browser opens.
8. Navigate to the new firmware file, which has an S19 extension, and double-click it.
EDID 101H
edid_101h_v1.00.0011_071213.S19
edid_101h_v1.00.0011_071213.S19
Figure 14. Open Dialog for Firmware File Selection
ATTENTION: Valid firmware files must have the file extension S19. A file with any
other extension is not a firmware upgrade for this product and could cause the EDID101H to stop functioning.
EDID101H • Reference Information 21
NOTES:
The original factory-installed firmware is permanently available on the
EDID101H. If the attempted firmware upload fails for any reason, the unit reverts to the factory version.
When downloaded from the Extron website, by default the
firmware is placed in a folder at C:\Program Files\Extron\
Firmware\EDID 101H (Windows XP) or C:\Program Files (x86)\Extron\ Firmware\EDID 101H (Windows 7).
The path to the new firmware file is in the Path field (see figure 15).
Add Device...
4
5
Connected Device
Device Name: EDID 101H
New Firmware File (Optional)
edid_101h_v1.00.001_072113.S19
Path:
Add Next Cancel
EDID 101H
USB
EDID 101H
9
Add
6
Connect
Browse
Figure 15. Path to the New Firmware File on the Add Device Dialog
9. If this is the only device you are uploading firmware to, click Add. The AddDevice
dialog closes and the EDID101H firmware file is added to the Devices panel of the Firmware Loader main screen.
If you are uploading the firmware to multiple EDID101H units that are connected to your computer, do the following:
a. Click Add Next. Your first device is added to the Devices panel of Firmware Loader.
The Add Device dialog remains open.
b. For each additional device you want to add to Firmware Loader, repeat steps 5
through 9, then click Add Next.
c. For the last device, click Add (instead of Add Next) to add the device and to close
the Add Device dialog.
When the last device is added, the AddDevice dialog closes and the EDID101H firmware file is added to the Devices panel of the Firmware Loader main screen (see figure 16 on the next page).
EDID101H • Reference Information 22
10b
11
EDID 101H 60-1205-01 1.00.00
edid_101h_v1.00.001... Extron USB Device
Connected
Figure 16. Firmware Loader Screen with an EDID101H Added
10. If there are multiple devices listed, but you do not want to upload the firmware to all,
remove one or more using the Devices panel.
To remove one or more devices:
a. In the Device (n) panel, highlight the names of devices to delete by clicking on
them. A checkmark is placed in the first column of each selected device.
b. Select Edit>Remove Selected Device(s) from the toolbar. The Remove
Device(s) dialog opens.
c. From the Remove Device(s) dialog box, select or deselect devices on the list as
desired, then click Remove.
To remove all devices, select Edit>Remove All Devices from the toolbar menu.
The dialog box closes.
11. Click Begin. The following indicators show the progress of the update:
The Transfer Time panel shows the remaining and elapsed time for the update.
The Total Progress panel displays a progress bar with Uploading... above it.
In the Devices panel, the Progress column displays an incrementing percentage
and another progress bar. The Status column displays Uploading.
12. The upload is complete when the Remaining Time field in the Transfer panel shows
00:00:00, the Progress column shows 100%, and Completed is displayed above the
progress bar and in the Status field. Close the Firmware Loader window.
EDID101H • Reference Information 23

Extron Warranty

Extron Electronics warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America, and Central America:
Extron Electronics 1230 South Lewis Street Anaheim, CA 92805 U.S.A.
Europe and Africa:
Extron Europe Hanzeboulevard 10 3825 PH Amersfoort The Netherlands
Japan:
Extron Electronics, Japan Kyodo Building, 16 Ichibancho Chiyoda-ku, Tokyo 102-0082 Japan
China:
Extron China 686 Ronghua Road Songjiang District Shanghai 201611 China
Asia:
Extron Asia Pte Ltd 135 Joo Seng Road, #04-01 PM Industrial Bldg. Singapore 368363
Middle East:
Extron Middle East Dubai Airport Free Zone F12, PO Box 293666 United Arab Emirates, Dubai
Singapore
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not authorized by Extron.
NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return
Authorization) number. This will begin the repair process.
USA: 714.491.1500 or 800.633.9876 Europe: 31.33.453.4040 Asia: 65.6383.4400 Japan: 81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.
Extron Headquarters
+1.800.633.9876 (Inside USA/Canada Only)
Extron USA - West Extron USA - East +1.714.491.1500 +1.919.850.1000 +1.714.491.1517 FAX +1.919.850.1001 FAX
Extron Europe
+800.3987.6673 (Inside Europe Only)
+31.33.453.4040 +31.33.453.4050 FAX
© 2013 Extron Electronics All rights reserved. www.extron.com
Extron Asia
+65.6383.4400 +65.6383.4664 FAX
Extron Japan
+81.3.3511.7655 +81.3.3511.7656 FAX
Extron China
+86.21.3760.1568 +86.21.3760.1566 FAX
Extron Middle East
+971.4.299.1800 +971.4.299.1880 FAX
Extron Korea
+82.2.3444.1571 +82.2.3444.1575 FAX
Extron India
1800.3070.3777 (Inside India Only)
+91.80.3055.3777 +91.80.3055.3737 FAX
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