Extreme Networks Accessory System Manual

Extreme NetworksExtreme Networks

Innovation. Simplicity. Performance.Innovation. Simplicity. Performance.

Quality System ManualQuality System Manual

Products. Process. Results.Products. Process. Results.

Rev. R03

28-Apr-09

Table of Contents

Introduction Page 2

1.0 Purpose & Scope Page 3

2.0 Responsibility Page 3

3.0 Terms & Definitions Page 3

4.0 Organizational Values & Quality Promise Page 4

5.0 Management Responsibility & Review Page 5

6.0 Planning & Resource Management Page 5

7.0 Data Management, Documents, & Records Page 6

8.0 Customer Focus Page 7

9.0 Product Development Page 7

10.0 Supplier Chain Partnerships Page 9

11.0 Operational Requirements Page 9

12.0 Measurement, Data Analysis, & Assessment Page 10

13.0 Continual Improvement Page 11
Quality System Map Appendix A
Organizational Relationships & Responsibilities Appendix B
Current ISO-9001 Certificate Appendix C

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Introduction

Extreme Networks® was founded in 1996 with the vision of: Ethernet Everywhere. A publicly listed
company (NASDAQ: EXTR), Extreme Networks designs, builds, and installs sophisticated Ethernet solutions
that meet the toughest challenges in network connectivity and IP-based communications. Worldwide, more
than 15 million Ethernet ports are connected through Extreme Networks’ products.

Extreme Networks increases the value of the network with its advanced software platforms that deliver
meaningful insight and control to applications and services. This helps corporate enterprises and service
providers who must have high performance, and secure networks that support converged voice, video, and data.
Intelligence is enhanced with an extensible, flexible, and secure protocol-based communication capability,
allowing devices to talk to one another. Extreme Networks addresses a wide range of customers with wired and
wireless network infrastructures. From corporate enterprises such as manufacturers, retailers, financial
institutions, utilities, and healthcare organizations, to large universities and K-12 school districts, to federal and
local governments worldwide. To complement its products, Extreme Networks provides a complete selection
of professional services and custom offerings, including network design, enhanced visibility into flows and
applications, voice and security testing, network kit implementation, and technical assistance on a 24x7 basis to
a global footprint. Extreme Networks’ mission is to deliver secure converged flexible Ethernet solutions for
enterprises and service providers around the globe. An Ethernet-enabled network offers a variety of benefits to
our customers:

♦ Communication convergence for voice, video and data
♦ Service to an increasing diversity of connected devices
♦ Continuously increasing performance and scale
♦ Technology that enables next generation nomadic lifestyles
♦ The promise of broad and deep environment security
♦ A platform to deliver differentiated capabilities

For innovative and industry-leading technology, Extreme Networks has over 75 patents issued, and over 90
patent applications pending. Operating in more than 50 countries, there are more than 800 Extremists located
around the world, with the largest populations at the corporate headquarters in Santa Clara, California USA, and
two other major facilities – Research Triangle Park, North Carolina USA, and Chennai, Tamil Nadu, India.

Customers select Extreme Networks for their networks when they are looking for secure, reliable, and high
performance products to meet their business needs.

ISO-9001:2000

www.extremenetworks.com 951-08-4896

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1.0 Purpose & Scope

1.1 A Focus on Quality: Extreme Networks’ Quality System is established to ensure product and service
quality consistently meet the highest standards demanded by the organization and expected by its
customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for
employees and shareholders. Extreme Networks’ activities focus on the design, service, and
distribution of hardware and software products, for telecommunications service providers and
medium to large enterprise businesses.

1.2 Quality System Manual: This document defines the Quality System and how it is implemented and
sustained throughout the organization. The quality system and its supporting policies, guidelines,
procedures, and business practices apply to all corporate facilities world-wide. Additionally, Extreme
Networks holds an ISO-9001 certification for its three main facilities – Santa Clara, California and
Research Triangle Park, North Carolina, USA; and Chennai, Tamil Nadu, India.

2.0 Responsibility

2.1 Corporate Quality: The Chief Quality Officer leads the Quality System team. This team is
responsible for ensuring the quality system is established, implemented, and maintained per the goals
and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies,
regulatory, statutory, and contractual requirements, and industry best practices. Additionally the team
is responsible for:

♦ Evaluating the effectiveness of the quality system based on a broad array of metrics and data
♦ Conducting internal assessments of the quality system to confirm its on-going effectiveness
♦ Coordinating continual improvement efforts to support corporate strategies and business growth
♦ Maintaining an effective relationship with external certification bodies and audit organizations

2.2 Organizational Responsibility: Functional responsibilities and interrelationships are defined through
organizational charts, job descriptions, corporate policies, and key system procedures. Functional
managers are responsible for ensuring all members of their team understand the corporate goals and
objectives, the scope of the quality system, and the role of their team within that system.

3.0 Terms & Definitions

3.1 ISO-9001 Standard Language: The terminology used throughout this document is consistent with the

definitions provided in the ISO-9001:2008 standard.

♦ Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier
♦ Organization refers to Extreme Networks
♦ Top Management consists of the President / CEO, and his direct reporting staff.

Throughout this document top management may also be referred to as: “Executive
Leadership” or “Leadership Team”.

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4.0 Organizational Values & Quality Promise

4.1 Organizational Values: Extreme Networks is defined by a passion for: Ethernet Everywhere

world-class technology solutions and services and a world-class organizational environment.
Extreme Networks embraces values of:

♦ Value the Customer: Listen to the customer - Interpret what they said.

Deliver quality.

♦ Act with Professionalism & Integrity: Honesty and directness. Trust – always.

Courage, prudence, and systemic thinking.

♦ Pursue Innovation and Creativity: Continuous learning. Personal growth.

Leadership by example. Take risks.

♦ Play to Win!: A passion for Extreme Networks’ success.

A “can do” attitude. Urgency in everything we do.

4.2 Commitment to Excellence: Extreme Networks’ commitment to quality, organizational excellence,

and continual improvement is reflected in the Quality Promise. Extreme Networks strives to be
recognized by its employees, customers, community, and shareholders as a responsible organization
that conducts business in an open and ethical manner. Planned, integrated, and consistent efforts
involving all elements of the organization drive growth and ensure long-term sustainability.

Quality Promise

–

♦ Identify cust omer to delight

Beyond Expectations

It Just Works

Act With Urgency

No Apologies

♦ Anticipate needs and aim higher
♦ Commit and deliver results

♦ Make it easy to use
♦ Apply it to all we do
♦ Leave no fine print

♦ Do it now
♦ Empower your team
♦ Manage the few exceptions

♦ Insist on quality by design
♦ Learn from any errors
♦ Create solutions and implement

4.3 Quality Promise Communication & Review: The goals, objectives, and key elements of the quality
system are introduced to new Extremists as part of employee orientation. Additionally, quality
system information is an element of employee meetings, training programs, and company-wide
communications. All Extremists are responsible for relating the Quality Promise to their daily work
and for encouraging behaviors that translate the organization’s values to action. Periodically, the
Executive Leadership reviews the Quality Promise and key Quality System elements to ensure
appropriateness, effectiveness, and continued suitability.

4.4 The Role of ISO-9001: The ISO-9001 standard is a key tool in the development of Extreme

Networks’ Quality System. The adoption of ISO-9001 provides a consistent framework for
developing world-class processes and a quality system that supports continual improvement, business
growth, and customer and employee satisfaction.

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5.0 Management Responsibility & Review

5.1 Management Commitment: Extreme Networks’ Executive Leadership team establishes the quality
system framework, corporate policies, expectations, and goals; and is committed to:

♦ Providing organizational leadership
♦ Delegating appropriate responsibilities to meet quality objectives
♦ Defining strategic quality goals and objectives, including statutory or customer requirements
♦ Ensuring the continual improvement of products, processes, and the quality system

5.2 Responsibility for Quality: Extreme Networks’ Executive Leadership team establishes the quality
system framework, including certain key quality policies and guidelines. The separate functional
organizations develop supporting policies, processes, or guidelines to implement the corporate
objectives within their team(s). Managers ensure team members are appropriately trained, have
access to tools and resources, and are empowered to implement system improvements. All
Extremists are responsible for ensuring the quality of their work; contributing to the quality of
products, services, and solutions; and creating an organizational environment of excellence.

5.3 Management Review: Periodically, throughout the year, the Executive Team reviews the Quality
System – its strengths, opportunities for improvement, and the need for changes. Information from
various programs and functional teams is evaluated against corporate objectives. Review inputs
include: business metrics (KPIs), the results of internal assessments and external audits, continual
improvement activities, and the status of corporate initiatives. Recommendations for changes and
improvements are presented to the Executive Staff for discussion and/or approval. Action items are
assigned as needed to support organizational objectives, customer and employee satisfaction, and
continual improvement. Meeting minutes communicate review results and action item status.

6.0 Planning & Resource Management

6.1 Business Strategy & Quality Planning: In the strategic and annual business planning cycle the
Leadership Team sets long- and short-term objectives for the organization and the supporting Key
Performance Indicators (KPIs). The Leadership team is responsible for communicating the business
strategy to the organization as well as changes made to the established plan(s). Extreme Networks is
committed to ensuring products and services conform to the quality standards and specifications
required by its customers. Corporate quality objectives are defined and documented as part of the
strategic planning process. For new projects or programs, quality objectives are documented at the
project definition and planning stage, incorporating input from customers, employees, and suppliers.

6.2 Infrastructure & Work Environment: Extreme Networks maintains a safe, comfortable, and suitable
environment for its employees, guests, and the products designed and serviced at its facilities. Where
practicable, reasonable accommodations are made for individuals’ accessibility or ergonomic needs.
Work areas are ergonomically organized according to space required for the work. Equipment, tools,
and supplies are made available as appropriate to each job function or area. All facilities comply with
local, state, and national safety and environmental standards. Extreme Networks uses sensible green
business methods where practicable.

6.3 Resource Management: Resources are allocated against forecasted requirements, periodically
reviewed, and adjusted where necessary. Annually, the management team establishes the corporate
business objectives, including quality goals and customer requirements, and determines the resources
required to meet those objectives. The Leadership team is responsible for providing adequate
resources that enable employees to operate effectively, and for ensuring that individual and
organizational goals are achievable.

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Rev. R03, 28-Apr-09 Printed Copy is Uncontrolled Owner: Corporate Quality