Exceptional Innovation Life|point, Life point InTouch User Manual
Life|point ® InTouch Phone
User Guide
Cordless Handset Model
Exceptional Innovation
Manual Version Release 1.0
for The Cosmopolitan Implementation
Life|point® InTouch Phone User Guide
Copyright and Distribution Notice
November 2011
Copyright © 2011
Exceptional Innovation, LLC
ALL RIGHTS RESERVED
Exceptional Innovation Software and Hardware
This documentation, the Exceptional Innovation software and hardware products
and services (including Life|ware University) it describes, and the information and
know-how they contain constitute the proprietary, condential and valuable trade
secret information and sole property of Exceptional Innovation, LLC and may not
be used for any unauthorized purpose, or disclosed to others without the prior
written permission of the applicable Exceptional Innovation entity.
Duplication, in whole or in part, if and when permitted, shall bear this notice and
the Exceptional Innovation, LLC copyright notice. As and when provided to any
governmental entity, government contractor or subcontractor subject to FARs,
this documentation is provided with RESTRICTED RIGHTS.
Third Party Software and Hardware
Other product and company names or logos mentioned herein may be the
trademarks of their respective owners.
Distribution
Distribution of this document is limited to Exceptional Innovation, LLC employees,
partners, clients, or other third parties with whom a non-disclosure agreement
has been reached. Any distribution of this document external to Exceptional
Innovation without the express consent of one of its ofcers is strictly prohibited.
Inquiries
Mail Inquiries:
Exceptional Innovation, LLC
480 Olde Worthington Road
Suite 350
Westerville, Ohio 43082
Phone: (614) 901-8899
Fax: (614) 901-8896
Online Inquires:
www.life-ware.com
ii
Table of Contents
Features, Specications, and
Safety Information .................................... 1-1
Overview ................................................................................... 1-1
About the Life|point InTouch Phone ..........................................1-1
Unit Features and Connections ................................................1-2
Display Panel Features ...............................................1-3
Rear Panel Features and Connections .......................1-4
Side Panel Features and Connections ........................1-5
Cordless Handset Features ...................................................... 1-6
User Interface Features ............................................................ 1-7
Care and Maintenance .............................................................1-7
Protection from Impact ................................................1-7
Cleaning ......................................................................1-7
Technical Specications ...........................................................1-8
Important Safety Information ..................................................1-10
Safety Instructions .....................................................1-10
Regulatory Information .............................................. 1-10
Warnings .................................................................... 1-11
Installation and Setup ............................... 2-1
Overview ................................................................................... 2-1
Items Included with the Life|point InTouch Phone .......2-1
Items Required for Installation .................................... 2-1
Install a Cordless Life|point InTouch Phone .............................2-2
Connect the phone to the network ............................... 2-2
Commission a Phone ...............................................................2-4
Connect Handset Battery ............................................2-6
Register Handset(s) to Base .......................................2-7
Recommission a Phone ............................................................ 2-8
Register Additional Handset(s) to Base ..................... 2-10
Life|point® InTouch Phone User Guide
iii
Placing Calls and Other Phone Tasks ...... 3-1
Overview ................................................................................... 3-1
Cordless Handset .....................................................................3-2
Placing a Call with the Cordless Handset .................... 3-3
Using the Handset Speakerphone .............................. 3-4
Phone Menu .............................................................................3-5
Placing a Call with the Base Speakerphone ................ 3-6
Answering a Call with the Base Speakerphone ........... 3-7
Recent Calls Menu ...................................................................3-8
Viewing Recent Calls ...................................................3-8
Messages Menu .......................................................................3-9
Voicemail Messages ....................................................3-9
Directory Menu ....................................................................... 3-11
Placing a Call with an ADA Headset .......................... 3-12
Placing a Call with an ADA TTY Keyboard ................3-13
Wake and Sleep ....................................... 4-1
Overview ................................................................................... 4-1
Wake and Sleep Menu .............................................................4-1
Wake-Up Alarms ....................................................................... 4-2
Set a Wake-Up Alarm .................................................. 4-2
Sounds Menu ..............................................................4-2
TV Menu ......................................................................4-3
Music Menu ................................................................. 4-4
Lights Menu .................................................................4-4
Climate Menu ..............................................................4-5
Sleep Timer ..............................................................................4-6
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Life|point® InTouch Phone User Guide
Room Control, Weather, and Music .......... 5-1
Overview ................................................................................... 5-1
Room Control ...........................................................................5-1
Main Menu Lighting Presets ........................................5-2
Lighting Menu ..............................................................5-3
Climate Menu ..............................................................5-4
Weather ....................................................................................5-5
Weather Forecast ........................................................5-5
Music ........................................................................................5-6
Music Menu – Radio .................................................... 5-6
Music Menu – My Device ............................................5-7
Charging USB Devices ............................. 6-1
Overview ................................................................................... 6-1
Charging USB Devices ............................................................. 6-1
Standalone Charger ................................. 7-1
Overview ................................................................................... 7-1
Charger and Power Supply ......................................................7-1
Charger Setup ..........................................................................7-2
Troubleshooting and Maintenance ........... 8-1
Overview ................................................................................... 8-1
Troubleshooting Chart ..............................................................8-2
Returning Equipment for Repair/Replacement ......................... 8-7
Handset Admin Menus .............................................................8-8
EI Website and Helpline ...........................................................8-9
Life|point® InTouch Phone User Guide
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vi
Life|point® InTouch Phone User Guide
Chapter 1 Features, Specications, and Safety Information
Ch a p t e r
1
Features, Specications, and Safety
Information
Overview
This chapter discusses the features of the cordless Life|point® InTouch phone and provides important
information you should read and understand before installing and using it.
Note: The room user interface screens depicted in this guide are for a generic hospitality interface. For actual
screens used for The Cosmopolitan, refer to the Phone Pages chapter of the Technology Concierge
User Guide for The Cosmopolitan implementation.
Read the following sections to learn more about the phone’s features, care and maintenance, specications,
and related safety information:
About the Life|point InTouch Phon• e
Unit Features and Connection• s
Cordless Handset Feature• s
User Interface Feature• s
Care and Maintenanc• e
Technical Specication• s
Important Safety Informatio• n
About the Life|point InTouch Phone
The Life|point InTouch phone is a tabletop Voice Over Internet Protocol (VoIP) touch-screen telephone for
hospitality applications. This stylish, versatile phone combines the functions of an alarm clock, voice-message
machine, room-control remote, stereo music dock, and cordless telephone into a multipurpose information
and control center.
Designed to provide unmatched exibility and ease of use, the Life|point InTouch phone offers abundant
features and crystal-clear digital calling with the convenience of a touch-screen interface. This User Guide
covers the following model:
LPIT-H0D1E0P1 • — Cordless model features a cordless multi-button handset with color LCD display.
Life|point
®
InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
Unit Features and Connections
Full-Color Touch-Screen Display• — The Life|point InTouch phone’s 7-inch diagonal, full-color touch
screen display offers more room for larger, easy-to-read graphics.
Cordless Handset• — The cordless handset offers an LCD display and extra mobility when placing
and receiving calls.
Speakerphone• — The Base and cordless handset have built-in speakerphones for placing and
receiving calls.
Display Panel Snooze, Alarm OFF, and Volume Buttons• — The display panel has raised buttons
for SNOOZE, Alarm OFF, and Volume Up and Down.
Audio Connectors for Portable Music Devices• — The side panel has 3.5mm stereo and RCA
jacks to connect portable music devices and listen to music through the built-in stereo speakers.
USB Port for connecting and charging USB devices• — The side panel has a USB port for
charging USB devices.
Network Connections• — The rear of the base includes a POE-enabled RJ45 jack for connecting the
phone to the hotel network.
POE Ready• — The phone can be powered with power over Ethernet (POE) from a POE-enabled
hotel network.
Customizable User Interface• — When connected to a Life|ware server, the phone’s user interface
can be customized using the Life|ware Visual Project conguration tool.
External Power Supply Connection• — The rear panel has a DC power input jack for a 48-volt DC
external power supply to be used when connecting to hotel networks without POE.
ADA Headset/TTY Keyboard Connection for Disabled Users • — The side panel has a 2.5mm
headset jack for connecting ADA devices such as an ADA-compliant headset or TTY Keyboard.
Life|point® InTouch Cordless Phone
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Life|point® InTouch Phone User Guide
Chapter 1 Features, Specications, and Safety Information
Display Panel Features
The touch-screen display panel on the Base is tiltable and includes:
Raised buttons for Snooze, Alarm OFF, and Volume Up and Down•
Message indicator for incoming messages•
Light sensor for automatic display brightness•
Built-in microphone•
Microphone
Snooze
Alarm OFF
Light Sensor
Volume Up/Down
Message
Indicator
Display Panel Features
Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
Rear Panel Features and Connections
The rear panel (see following diagram) from left to right includes:
Reset switch recessed behind the rear panel•
DC power input jack for 48V DC external power supply (required for non-POE hotel networks) •
RJ45 jack with POE for VoIP connection to the hotel network•
Optional RJ45 jack for connecting an external PC to the hotel network through the phone•
Reset
Switch
48V DC
Power
Input
Network
LAN Jack
Activity
Link
LED
LED
Optional PC
LAN Jack
Rear Panel Power and LAN Connections
Reset Switch
The reset switch is recessed behind a small hole in the rear panel and can be pressed with a straightened
paper clip or other small-shafted object. Refer to the Troubleshooting chapter for information on the
proper use of this switch.
DC Power Input
The 48V DC power input jack accepts the barrel-plug end of a 48-volt DC power supply (not included with
phone) required for use with non-POE networks.
RJ45 Ethernet Jack with POE
This POE-equipped RJ45 LAN jack is for connecting the phone to the hotel network. When a high-speed
(100Mbps) network link is established, the Link LED turns green. The Activity LED will ash green when
the phone is communicating with the network.
Optional RJ45 Ethernet Jack (non POE)
This optional RJ45 LAN jack (selected models only) is for connecting an external PC to the hotel network
through the phone. When a high-speed (100MB/s) network link is established, the Link LED turns green.
The Activity LED will ash green when the external PC is communicating with the network.
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Life|point® InTouch Phone User Guide
Chapter 1 Features, Specications, and Safety Information
Side Panel Features and Connections
The side panel (see following diagram) includes:
USB port•
3.5 mm stereo and RCA stereo audio inputs•
2.5 mm headset jack•
Handset cord jack (inactive for cordless models)•
USB
Port
3.5 mm
Audio
Input
RCA
Audio
Inputs
2.5 mm
Input
Handset
Cord
Jack
Side Panel Connections
USB Port
USB port for charging USB devices or connecting a USB device for rmware upgrades.
3.5 mm Stereo Audio Input
3.5 mm input for portable music devices to play music through the built-in speakers.
RCA Stereo Audio Inputs
RCA audio inputs for connecting portable music devices via RCA cables.
2.5 mm Audio Jack
2.5 mm jack to connect ADA devices such as a TTY keyboard or headset.
Handset Cord Jack
Handset cord jack to connect cord from wired handset to Base (inactive for cordless models).
Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
Cordless Handset Features
The cordless handset (see diagram) includes:
Full-color LCD display•
Volume UP/DOWN button•
Mute, Hold, Speaker, numeric keypad, and ten one-touch dial buttons•
LED message and ringer indicator•
Speakerphone•
3.7V rechargeable battery•
LCD
Display
Earpiece
Volume
UP/DOWN
Dial
End Call
Numeric
Keypad
Hold
Mute
Speaker
One-touch
Dialing
Microphone
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Life|point® InTouch Phone User Guide
Chapter 1 Features, Specications, and Safety Information
User Interface Features
The Life|point InTouch phone’s touch-screen interface provides instant access to a variety of convenient
features and information, including:
Time, day, date, current weather, and multi-day forecasts•
Main screen menus for messages, timers, music, lighting, and climate•
One-touch hotel directory for instant access to hotel services •
Dual presettable alarms and programmable sleep timer•
Programmable wake to sounds, lights, TV, music, and climate•
Dual-line calling with speakerphone •
Access to recent outgoing and incoming calls•
Voice message retrieve•
Room lighting and climate control•
Multi-channel radio music control•
Ability to listen to music through connected portable music devices•
Personalized room information•
Care and Maintenance
Taking simple precautions and observing guidelines for care and maintenance will help ensure that the
Life|point InTouch phone remains in good operating condition.
Protection from Impact
The LCD display screen on the Base is susceptible to damage from impact. Place the phone in an area
where there is little chance of direct impacts from objects.
The wireless handset is susceptible to damage if dropped. When not in use, return it to the cradle on the
base or to the standalone charger.
Cleaning
The surfaces of the cordless handset and the touch-screen display and front panel of the Base need to be
cleaned periodically to remove ngerprints, oils, and dirt. Use a soft, lint-free cloth slightly dampened with
water for cleaning. Use a dry cloth to wipe the glass and plastic surfaces until dry.
Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
Technical Specications
The following are specications for the cordless Life|point InTouch phone and standalone charger
(specications subject to change):
Base Communications
VoIP — Session Initiation Protocol (SIP) compliant•
Base Display
Seven-inch diagonal full-color, touch-sensitive LCD featuring wide-viewing angle technology and •
Projected Capacitive Touch (PCT) overlay
Dimensions
Base unit with display – 9.89 inches (W) x 8.97 inches (H) x 6.58 inches (D) •
Weight
5 lbs - With handset•
Rear Panel Connections
Power supply — Maximum 48V DC @ 300 milliamps•
POE-equipped LAN — 10/100 Base-T (RJ45 Jack) •
Optional PC Jack — 10/100 Base-T (RJ45 Jack for connecting an External PC)•
Side Panel Connections
USB 2.0/1.1 — For USB device charging•
3.5 mm stereo audio input — For connecting portable music devices•
2.5 mm audio jack — For connecting headset and TTY keyboard (ADA)•
RCA audio inputs (2) — For connecting portable music devices•
Handset cord jack — Accepts coiled cord for corded handset (inactive for cordless model)•
Power Amplier
Output Power: 1 watt per channel RMS•
Power Requirements
48V DC using POE via RJ45 input or 48V DC external power supply. A 48V DC external power •
supply (purchased separately) is required for units used in non-POE networks.
Power Consumption
Idle: 6.5 watts Maximum: 13.5 watts•
Wiring Requirements
CAT5e recommended cable for LAN connections•
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Life|point® InTouch Phone User Guide
Cordless Handset
1.8” diagonal full-color LCD display•
Full numeric keypad•
10 one-touch dialing buttons•
Speakerphone•
3.7V Rechargeable Lithium Ion battery•
Talk Time on a single charge – Up to 14 hours•
Standby Time on a single charge – Up to 70 hours•
Range - Approximately 100 feet•
Out of range alarm•
Battery charge indicator•
Weight - 6 ounces•
Chapter 1 Features, Specications, and Safety Information
Standalone Charger
Vertical charging of cordless handset•
Time to fully charge – 5 hours•
Blue LED charging indicator •
External Power Supply - 5V DC 500ma•
Weight - 8 ounces•
Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
Important Safety Information
This section covers important safety information you should know before installing and using the
Life|point InTouch phone.
Safety Instructions
The Life|point InTouch phone is designed and tested to meet the latest standards for safety.
However, to ensure safe use it is important to follow the safety instructions marked on the product
and included in this manual to help guard against personal injury and/or damage to the unit:
Read and keep these instructions• . Heed all warnings and follow all instructions.
Do not use this unit near water or a heat source such as a radiator or heat duct.• The
unit should not be operated in high-temperature or high-humidity environments.
Refer all servicing to qualied service personnel.• Servicing is required when the unit has
been damaged in any way, the power-supply cord or plug is damaged, liquid has been spilled
into or objects have fallen into the unit, or the unit has been exposed to rain or moisture,
does not operate normally, or has been dropped. If any of these conditions occur, unplug
theunitfromthepowersourceandreferservicingtoqualiedpersonnel.
Never pull on the power cord. • Disconnect the unit from DC power by removing the power
plug from the rear panel power jack. Install the unit near an outlet that you can easily reach.
This equipment is designed for 48V DC operation only.• This unit should be operated
only from the type of power source indicated in the Technical Specications section of this
guide. Connection to any other power source will void the warranty. The external power
supply is equipped with a three-prong grounded power cord to ensure that the power supply
is properly grounded when in use. Do not remove the ground lug on the power supply or the
warranty will be voided.
The LCD display on the Base is susceptible to damage from impact.• Locate the phone
in an area where the chance of direct impacts from objects is minimized. Take precautions to
reduce the risk of objects hitting the LCD screen or front panel.
The cordless handset is susceptible to damage if dropped.• When not in use, return the
handset to the cradle on the base unit or to the standalone charger.
Regulatory Information
Federal Communications Commission (FCC) Notice (U.S. Only)
NOTICE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a commercial and residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment causes harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
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Life|point® InTouch Phone User Guide
Chapter 1 Features, Specications, and Safety Information
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from that to which the receiver is •
connected.
Consult the dealer or an experienced radio/TV/data technician for help. •
This device complies with Part 15 of the FCC rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that
may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le onctionnement.
NOTICE: Changes or modications made to this equipment not expressly approved by
Exceptional Innovation may void the FCC authorization to operate this equipment.
NOTICE: THIS INFORMATION TECHNOLOGY EQUIPMENT CONFORMS TO UL STD 60950-1 AND
IS CERTIFIED TO CSA STD C22.2 NO. 60950-1.
Radiofrequency Radiation Exposure Information:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of 20 cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
For body-worn operation, this phone has been tested and meets the FCC RF exposure guidelines
when used with the Exceptional Innovation accessories supplied or designated for this product.
Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
Warnings
The lightning ash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufcient magnitude
to constitute a risk of electric shock to persons.
Life|point® InTouch Phone User Guide
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Chapter 1 Features, Specications, and Safety Information
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Life|point® InTouch Phone User Guide
Chapter 2 Installation and Setup
Ch a p t e r
2
Installation and Setup
Overview
This chapter describes how to install and commission a cordless Life|point® InTouch phone and covers the
following:
Items included in shipping carton•
Items required for installation•
Installation and commissioning•
Read the following sections to learn how to install and commission the cordless Life|point InTouch phone:
Install a Cordless Life|point InTouch Phon• e
Commission a Phon• e
Connect Handset Batter• y
Register Handset(s) to Bas• e
Recommission a Phon• e
Register Additional Handsets to Bas• e
Items Included with the Life|point InTouch Phone
Check to make sure the following items are included in the shipping carton:
Life|point InTouch phone Base•
Cordless handset and battery•
Items Required for Installation
The following are required for installation:
RJ45-terminated LAN network cable for connecting the phone to the hotel network •
VoIP-enabled network•
Note: For networks that are not POE-enabled, an external 48V DC power supply is required to provide power
to the phone.
Life|point
®
InTouch Phone User Guide
2-1
Chapter 2 Installation and Setup
Install a Cordless Life|point InTouch Phone
This section covers the steps to install a cordless Life|point InTouch phone and commission it for service.
Installation and commissioning includes the following steps:
Connecting the phone to the network1.
Associating the Base with a room and location2.
Connecting the handset battery 3.
Registering the handset to the Base.4.
Connect the phone to the network
Perform the following steps to connect the phone to the VoIP network in the hotel room. When you have
completed these steps, go to the next section, Commission a Phone.
Note: Use cabling long enough to avoid placing stress on the input or output connections.
Place the Base on a stable, at surface (such as a table, desk, or night stand) close to a VoIP 1.
network connection.
Connect one end of a LAN cable to the network connector on the wall, router, or hub device.2.
Connect the other end to the jack labeled NETWORK on the phone’s rear panel. 3.
From
Network
2-2
Network
LAN Jack
Life|point® InTouch Phone User Guide
Chapter 2 Installation and Setup
If using a 48V DC power supply for networks 4. without POE, connect the AC cord to the supply
and the wall outlet. Connect the supply’s DC barrel plug to the power jack on the rear panel.
Caution: Do not use a 48V DC power supply if the network also provides POE to the LAN cable.
48V DC
Power
POE
Input
LAN Jack
Activity
Reset
Switch
Link
LED
LED
Verify that the 5. Activity LED on the NETWORK jack is ashing green to show the phone is
communicating with the network. If a high-speed (100MB/s) link is present, the Link LED turns
green. Wait for the phone to go through its boot process. This can take from 5 to 10 minutes to
complete.
Continue to the next section, 6. Commission a Phone.
Life|point® InTouch Phone User Guide
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