eXact idip, idip 570 Quick Start Manual

with

SMART PHOTOMETER SYSTEM

®

QUICK START GUIDE

®

2

©2016, Industrial Test Systems, Inc. Printed in USA

CONTENTS

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Warranty (2 years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

For Best Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

eXact iDip® Photometer Overview . . . . . . . . . . . . . . . . . . . . . . . . 6

Install “AAA” Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Started

Download the App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purchase Additional Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Compatible Smart Devices

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Troubleshooting/Technical Support . . . . . . . . . . . . . . . . . . . . . . 9

eXact iDip® App Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the eXact iDip® App

Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Select, Fill, Dip, Read - Test Procedure

Select Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power on eXact iDip® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Select Bluetooth® Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connect eXact iDip® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Fill Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Select Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Zero Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Test Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Standard Strip Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Standard Liquid Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Auto-Calculated Methods . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21

Managing Data

Save/Send/Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-24

About

eXact® Strip Micro CL Interferences . . . . . . . . . . . . . . . . . . . . . 25

Bluetooth® SMART Technology . . . . . . . . . . . . . . . . . . . . . . . . 25

Built-in Sample Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Compliance Testing (USEPA) . . . . . . . . . . . . . . . . . . . . . . . . . . 26

R&D 100 Award . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

eXact iDip® Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Method Verifi cation Ready Snap® . . . . . . . . . . . . . . . . . . . . . . 27

Kits and Accessories

Easy Refi ll Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Dry Case for Smartphone or Tablet . . . . . . . . . . . . . . . . . . . . . 28

Carrying Case for eXact iDip® . . . . . . . . . . . . . . . . . . . . . . . . . 29

Starter Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

NSF/ANSI 50 Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

eXact iDip® Tests & Reagents . . . . . . . . . . . . . . . . . . . . . . . . 31-32

3

exactidip.com

WELCOME TO YOUR NEW EXACT IDIP®
SMART PHOTOMETER SYSTEM®.

Thank you for your eXact iDip® purchase! This guide will quickly
walk you through the technical details of your new eXact iDip

®

.
This guide includes initial set-up, downloading the app, test
procedures, and tips. You are on your way to smart digital water
testing! Currently we offer two iDip® models: eXact iDip® (525nm)
and eXact iDip® 570 (570nm). Please ensure you purchase the
compatible premium tests and strips/reagents according to the
iDip

®

model you are using.

YOUR EXACT IDIP® COMES WITH

:

• Cleaning Brush

• Quick Start Guide (this booklet)

• 24 foil packet strips (6 of each): Free Chlorine (DPD-1),

Combined/Total Chlorine (DPD-3), pH-II, and Total Alkalinity

Note: The iDip® Starter Kits include eXact® Strip/Reagent

bottles with 25 tests each (reagents vary with each kit) and
not individual foil packets listed above.

WHAT YOU WILL NEED TO GET STARTED:

• Four (4) AAA batteries

• #4 Phillips head screwdriver

• eXact iDip

®

app – Visit exactidip.com to download the app, or

see page 7 for download instructions

• Compatible smart device

For a list of compatible smart devices,

see pages 8-9

.
We are constantly adding new devices to this list. View the
most up-to-date list at sensafe.com/compatible-devices.

WELCOME

US Designed and US and International Patent-Protected by Industrial Test Systems, Inc. 1875 Langston Street, Rock Hill,
SC USA.

EXACT®, IDIP® , EXACT IDIP®, SMART PHOTOMETER SYSTEM®, SMART DIGITAL WATER TESTING®, and READY SNAP® are
registered trademarks and SMART BREW™ is a trademark of Industrial Test Systems, Inc. Rock Hill, SC USA. Apple, the Apple logo, iPad,
iPhone, and iPod touch are trademarks of Apple Inc., Android, Google, and Google play are trademarks of Google Inc., Registered in the
U.S. Bluetooth® word mark and logos are owned by Bluetooth SIG and any use of such marks is under license. MarketWatch and R&D 100
are registered trademarks of each.

eXact iDip® 570

Part #486107

exactidip570.com

you are usin

eXact iDip

®

Part #486101

exactidip.com

4

©2016, Industrial Test Systems, Inc. Printed in USA

THE EXACT IDIP

®

SMART PHOTOMETER SYSTEM

®

Using eXact® Micro reagents in combination with the
app and photometer completes the eXact iDip® Smart
Photometer System®. Each test will require the use of one or
more of the testing methods outlined in this manual.

This system’s unique and innovative technologies have
earned the eXact iDip® US and international patents (US
Patents #7,333,194, #7,491,546, and #9,429,553; Euro
Pat No. 1 725 864 DE FR UK, and South African Patent
#2007/0628) for underlying technology, and currently
pending is Euro Pat App 2 906 942 for technical features
relating to two-way data communication between a
photometer and a smart device.

Note:

This system has been manufactured for use with only

our eXact® Micro reagents.

WARRANTY (2 YEARS)

Registration of your eXact iDip® photometer must be received
within 30 days from date of purchase to activate the warranty.
Registration is available over the phone [phone] Ext. 0)
or online at

sensafe.com/micro/warranty/ (Personal data is kept

confi dential). The eXact iDip

®

photometer is warranted to be free
from defects in materials and workmanship for a period of two (2)
years from the date of purchase by the customer. ITS will repair
or replace, at its discretion, product which is deemed to be faulty
due to manufacturing defect. Warranty does not cover product
damage caused by abuse (such as crushing a tablet in the cell),
battery corrosion damage, or improper use. If the meter is faulty
or otherwise defective contact ITS by phone [phone] Ext.

0) or email ([e-mail]) to describe the problem and obtain
a return authorization form before returning the photometer to ITS.
Damage caused by improper packing of the photometer for return
shipment to ITS will not be covered by the warranty. Customer is
responsible for shipping charges to ITS. ITS pays postage when
photometer is returned to customer. A maximum processing fee
of $75 will be charged for repair or replacement of non-registered
photometers and damages not covered by this warranty. The repair
or replacement of the photometer will not extend or renew the period
of guarantee. This warranty does not affect your statutory rights. The
warranty is not transferable.

WELCOME

5

exactidip.com

FOR BEST ACCURACY

All tests that begin with 570 are for use with the eXact iDip® 570
photometer only.

Visit exactidip.com or exactidip570.com to download individual test
instructions for each test.

The meter has a default 3 minute automatic shutoff timer. You can change
the duration in the ‘Settings’ menu located within the eXact iDip

®

app.

Always fi ll the cell to capacity (4mL).

Test immediately after fi lling the cell with the water sample.

Due to the strip slitting process, you may fi nd one or two strips that are
noticeably smaller or larger in width than the normal strips in the bottle.
These should be discarded. Using these strips may give unreliable results.

When testing pH, it is recommended to run the pH test prior to running
Chlorine. If you choose to run the pH after Chlorine, ensure you thoroughly
clean the cell with water and the brush provided.

To obtain optimal accuracy when testing outdoors (sunlight), use the Cell
Cover when zeroing and reading the sample.

Meter is not compatible for use with powder pillows, tablets, and liquids
from other manufacturers.

Dip strip for entire countdown.

Each eXact

®

Strip Micro is valid for ONLY one test. Discard strip after use.

Dry the outside of the meter before storage.

Remove batteries before storing for prolonged periods.

Store the meter and test materials out of direct sunlight and away from
chemical storage areas.

Minimize exposure of meter and test reagents to heat above 90°F (32°C).

When installing batteries, make sure that the O-ring is still attached to the
screw before tightening.

To pair the eXact iDip® photometer with your smart device, open the app
and connect through the app. You cannot connect the devices in the
settings section of your smart device.

All results must be saved from the results page to history in order to
permanently save to your smart device.

The eXact iDip® photometer may experience Bluetooth® disconnection
when submerged in water too deep. To avoid this, collect water sample
in a small container/cup and pour or pipette (contact us for ordering) the
water into the Sample Cell.

To ensure lab quality results, it is recommended to clean the cell with the
brush provided after every test. Use Distilled White Vinegar to clean the
cell after testing for Phosphate or Iron to remove reagent deposits from the
cell wall.

6

©2016, Industrial Test Systems, Inc. Printed in USA

EXACT IDIP® PHOTOMETER OVERVIEW

YOUR NEW EXACT IDIP® PHOTOMETER IS IDEAL FOR TESTING
AND MAINTAINING DRINKING WATER, POOLS, SPAS, PONDS,
AQUARIUMS, FOOD PROCESS WATER, ENVIRONMENTAL
WATERS, AND MORE!

,

SAMPLE CELL - 4 ML

Built-in plastic 4mL cell
for collecting your water
sample

LCD DISPLAY

Displays results
and test name

LIGHT SOURCE

Uses 525nm or
570nm wavelength,
depending on model
purchased, and
11mm path-length
for testing

READ BUTTON

Starts test timer

BASE

Install/replace batteries here
(IP67 rated waterproof)

RESULT

UNITS

LOW

BATTERY

BLUETOOTH
CONNECTED

LCD DISPLAY

ZERO/ON BUTTON

Powers on the
meter and creates
a baseline for your
water testing

CELL COVER

Covers the cell for
mixing and bright
light situations

Protected against the effects
of immersion in water to depth
between 15 cm and 1 meter

SCREW

Unscrew to
remove base

Part no. 486101

INSTALL “AAA” BATTERIES (NOT INCLUDED)

1. Use a #4 Phillips head screwdriver to remove the screw from

the base of your eXact iDip

®

.

2. Remove the base.

3. Install Four (4) new AAA batteries as illustrated inside your

iDip’s battery compartment. We recommend using high
quality batteries.

4. Replace the base fi rmly with pressure while tightening the

screw. The meter will turn on automatically.

5. Tighten the screw with #4 Phillips head screwdriver. Be sure

not to over tighten.

7

exactidip.com

DOWNLOAD THE APP

Using your Smart Device, download the eXact iDip®
app. The eXact iDip

®

app is the brain for this system;
download the latest update to ensure you are using
the current version with up-to-date tests and features.
To see if your smart device is compatible, reference
our table on pages 8 and 9 of this manual.

We are constantly improving the
eXact iDip

®

app and welcome your

suggestions. Visit

exactidip.com or

e-mail

[e-mail].

PURCHASE ADDITIONAL TESTS

The app comes pre-installed with tests for Total Alkalinity,
Free Chlorine, Combined Chlorine, and pH. Ensure you
have any additional tests you need by visiting the Store in
the eXact iDip® app. All tests that begin with 570 are for

use with the eXact iDip® 570 photometer only.

Step-by-step instructions on using the Store function of the
app can be found on page 13.

GET IT ON

APP STORE

DOWNLOAD

GOOGLE PLAY

DOWNLOAD

To view an instructional video,
please visit exactidip.com.

Note:

If using an Apple® iPad™, ensure you select 'iPhone

only app' when searching from the App Store, or scan the

QR code above.

GETTING STARTED

8

©2016, Industrial Test Systems, Inc. Printed in USA

COMPATIBLE SMART DEVICES

SMART PHONE COMPATIBILITY

Updated

11/2016

APPLE SAMSUNG SONY MOTOROLA HTC

iPhone 4s Galaxy Ace Style Xperia AX Moto E Desire 610
iPod touch 5th Galaxy Alpha Xperia E1 Moto G Desire 816
iPhone 5 Galaxy Axiom Xperia GX Moto X Droid DNA
iPhone 5c Galaxy Core II Xperia M EVO 4G LTE
iPhone 5s Galaxy Core Lite Xperia M2

GOOGLE

One
iPhone 6 Galaxy Core Prime Xperia SP Nexus 4 One (E8)
iPhone 6+ Galaxy Exhibit Xperia T Nexus 5 One (M7)
iPhone 6s Galaxy Express Xperia T2 Ultra Nexus 6 One (M8)
iPhone 6s plus Galaxy Express 2 Xperia V One (M9)
iPhone SE Galaxy Grand 2 Xperia VL

LENOVO

One Max
iPhone 7 Galaxy Grand Duos Xperia Z Vibe X2 One Mini
iPhone 7 plus Galaxy Grand Neo Xperia Z ULTRA Vibe Z2 Pro One Mini 2

Galaxy J Xperia Z1

LG

Galaxy Light Xperia Z1 Compact

ZTE

F70 Galaxy Mega Xperia Z1F

Grand S Pro

G Pro2 Galaxy Mega 2 Xperia Z1S

Nubia X6

G2 Galaxy Pop Xperia Z2

Nubia Z5S Mini

G2 Mini Galaxy S3 Xperia Z3

Nubia Z7 Max

G3 Galaxy S3 Neo Xperia Z3 Compact
Optimus Exceed 2 Galaxy S4 Xperia Z3 Dual
Optimus Fuel Galaxy S4 Active Xperia ZL
Optimus G Galaxy S4 Mini Xperia ZR
Optimus G Pro Galaxy S4 Zoom
Optimus L35 Galaxy S5

MOTOROLA DROID

Optimus L40 Galaxy S5 Active Maxx
Optimus L65 Galaxy S5 Sport Mini
Optimus L70

Galaxy S6

Razr HD

Optimus L80

Galaxy S6 Edge

Razr HD Maxx

Optimus L90

Galaxy Stellar

Razr M

Optimus Zone 2

Galaxy Xcover 3

Turbo

Volt

Galaxy Trend Lite

Ultra
Galaxy Trend Plus

Galaxy Young II Duos

TABLET COMPATIBILITY

APPLE SAMSUNG LG SONY GOOGLE

iPad (3rd) Galaxy Note 10.1 G Pad Xperia Tablet Z Nexus 7 (2013)
iPad (4th) Galaxy Note 3 Neo Xperia Tablet Z2 Nexus 9
iPad Air

Galaxy Note 3 Neo Duos

iPad Air 2 Galaxy Note 4
iPad Pro Galaxy Note 8.0
iPad Mini Galaxy Note II
iPad Mini 2 Galaxy Note II Duos
iPad Mini Retina Galaxy Note III
iPad Mini 4

Galaxy Note III Round
Galaxy Note Pro
Galaxy Tab 3 V
Galaxy Tab 4
Galaxy Tab Pro
Galaxy Tab S

This list is current as of November, 2015. To view the most up-to-date list of
compatible devices, please visit

sensafe.com/compatible-devices.

VIEW INSTRUCTIONAL VIDEO

©

compatible devi

9

exactidip.com

TROUBLESHOOTING

Listed below are possible situations that may arise while testing.
Please contact one of our knowledgeable customer service
representatives if you require further assistance

.

Subject Cause Solution

No response
from eXact iDip

®

Low battery Replace batteries

Chip failure Contact ITS

Dim screen on
eXact iDip

®

Low battery Replace batteries

“Er1” on
eXact iDip

®

LCD

No result sent to
eXact iDip® from app

Close & restart app

.

Reconnect to eXact iDip

®

“Er2” on
eXact iDip® LCD

No connection
to app

Connect eXact iDip

®

Lost connection
to app

Reconnect to eXact iDip

®

“LO” on eXact iDip

®

LCD while zeroing

Low battery Replace batteries

Dirty cell Clean cell

Cloudy sample Dilute sample or use fi lter

Bad LED Contact ITS

“HI” on eXact iDip

®

LCD while reading

Result above
detection level

Rerun test to verify result

“LO” on eXact iDip

®

LCD while reading

Result below
detection level

Rerun test to verify result

“AbS” on
eXact iDip

®

LCD

Start-up screen Continue with testing

App not
responding

Communication
error between device
and app

Force close app
and restart

Bluetooth

®

connection lost

eXact iDip®
submerged too far
in water

Collect water sample in
container and transfer
to cell or use Dry Case
while testing

TECHNICAL SUPPORT

Please visit exactidip.com or exactidip570.com for the latest
technical information and how-to-videos. For additional technical
support, call [phone] or email at [e-mail].

Industrial Test Systems, Inc.

1875 Langston Street, Rock Hill, SC
29730
[phone] or [phone]
[e-mail] | exactidip.com

ITS Europe, Ltd.

The UK Centre for Homeland Security
Building 7, Chilmark, Salisbury,
Wiltshire SP3 5DU UK [phone]
[e-mail] | www.itseurope.co.uk

Manufacturing qualit products inc 1989

10

©2016, Industrial Test Systems, Inc. Printed in USA

HISTORY:

Accesses
saved results
which can be
sorted, edited,
and emailed.
Also accesses
History Map

CALENDAR:

Displays your
schedule/
appointments

STORE:

Opens store
to unlock
additional tests

CUSTOMERS:

Attaches
results to
people and/or
locations from
your

smart

device contacts

TEST:

Initiates water
testing

RESULTS:

Accesses temporary
results that have
not been saved to
history

MENU:

Opens
slide-out for
easy access to
all app features

BLUETOOTH
DEVICE

TESTING
PARAMETER

TEST RESULT

HOME SCREEN

TEST RESULT SCREEN

TEST
ABBREVIATION

PARAMETER
UNIT OF MEASURE

DOTS INDICATE
MULTIPLE UNITS OF MEASURE

Swipe unit of measure values.
(Available for some tests)

®

®

EXACT IDIP® APP OVERVIEW