Evolis New Pebble User Manual

Table of contents

Chapter I – Setting Up Page 3

Introduction

Page 3

1. Unpacking my printer Page 3

2. Description of the printer and its functions Page 4

3. Installing my printer Page 5
a. Installation of the interface and the supply cable Page 5
b. Installation of the ribbon Page 6
c. Loading the cards Page 7

Chapter II – Printing Page 9

1. Installing my printer driver Page 9

2. Configuring the printing settings Page 10

3. My first cards Page 12

Chapter III – Cleaning Page 15

1. Automatic printer cleaning Page 15

2. Cleaning of the print head Page 17

3. Maintening the cleaning roller Page 18

Chapter IV – Assistance Page 19

1. Printer Control Panel Page 19

2. Troubleshooting Page 20

3. Customer Assistance Page 23

Chapter V – Specifications Page 24

Chapter VI – Evolis Warranty Page 25

1. Extent of the warranty Page 25

2. After sales service in the warranty period Page 26

3. After sales service outside the warranty period Page 26

Chapter VII – Supplies Page 27

Appendix A – Magnetic Encoding Page 29
Appendix B – Smart Card Contact Station Page 33

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Introduction

We congratulate you on having made the New Pebble printer your choice !

The New Pebble printer is the ideal solution for all your printing of plastic cards in fields as
extensive and varied as identification, access control, management of visitors, members, etc.

This product, comes with a wide range of assistance services, from the Evolis company and its
partners, specially selected to help you in an efficient and professional manner.

1. Unpacking my printer

Verify whether the following parts have been supplied with your printer :

 Power supply and power supply cable
 Printer interface cable
 User’s guide
 Evolis CD Software
 Cleaning Case

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1.

Chapter 1

IMPORTANT !

The printer must be placed on a level surface, in a dust free
environment. It is essential to be able to access the printer from all
sides for its installation.

Setting up

Description of the printer : Functions

Thermal print head For printing cards.
Ribbon Spindles For installing the ribbon in the printer.
Card Output Hopper Collects the cards ejected from the printer.
Control Panel Shows the printer activity.
Cleaning Roller Removes any dust before printing the card.
Card Feeder Holds the cards to be printed.
Identification label Gives the printer model and serial number.
Electrical connector For connecting the printer to the power supply.
Switch On/Off switch.
Parallel Port Enables data to be received and sent “from” and “ to” the

computer.

USB Port (optional) Enables data to be received and sent “from” and “ to” the

computer.

Cover lever Allows the printer cover to be opened and closed.

Printer control Panel

There is a Control Panel on the upper part of the printer.
Four warning lights are associated with symbols showing the activity during printing.

These lights show :

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2. Description of the printer and its functions

Switch on, No Push

data reception card button

Ribbon Cleaning

end signal

3. Installing my printer

a) Installation of the interface and supply cables:

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IMPORTANT !

To disconnect this product, pull the plug out of the socket, which
should remain easily accessible.
This product must be connected to an electrical installation correct­ly protected and equipped with a protective earth.

Ensure that the printer
switch is in position 0
(switched off).

OR

1. Connect the supplied parallel
cable to your printer and fix
it by folding down the two
metal clips on the printer
onto the cable connector as
shown.

2. If you have a printer with a
USB port, connect the
supplied USB cable to your
printer as shown.

USB Port optional

3. Connect the other end of the
cable to the appropriate port
of your computer.

4. Connect the power cable to
the supply then plug in the
power cable connector to
the printer. Then connect the
end of the power cable to an
earthed mains power point.

b) Installation of the ribbon

WARNING

The ribbon must be correctly installed for the printer to function.
Only use Evolis printer ribbons. Evolis accepts no responsibility if the
printer is damaged following the use of an unapproved ribbon.

The ribbon is automatically positioned each time the cover is clo­sed.

1. Open the printer cover by
pressing on the opening
lever, then pivoting it.

2. Remove the two ribbon
spindles that are in the
printer.

4. Replace the spindles with ribbon
in the printer as shown.

5. Close the printer cover.

3. Insert the two spindles in
the ribbon cores as
shown.

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c) Loading the cards

IMPORTANT !

Advice about selecting cards :

• Only use the types of card appearing in the Specifications page of
this manual

• Do not touch the printable surface of the cards ; the print quality
depends upon this

• Do not use damaged or folded cards or ones with an embossed
texture.

• Always store the blank cards in a clean, dust free location

Card thickness :

• The Evolis printer accepts cards from 0.25mm (10mil) to 1mm
(40mil) thick.

1. Push and maintain down
the lever as shown. Then
insert 100 cards max.
(0.76mm – 30mil) in the
feeder.

2. Ensure that the stack of cards
is correctly aligned with the
edge of the feeder.

3. Move up or down the handle as
shown to adjust the card thick­ness (the factory setting for card
thickness is 0.76mm – 30mil).

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1. Installing my printer driver

Before using your New Pebble printer, you must install its printer driver.
Reminder : Evolis Pebble driver and printers operate under Windows 95/98/2000, Me, NT 4.0 and Xp.

Printer driver installation procedure

1. Start Windows, ensuring that no other Windows application is running.

2. Place the CD in the CD Rom drive of your computer. The program runs automatically.

3. Click on the option Pebble Printer driver installation from the menu. The installation of the

driver runs automatically.

However, if the installation program does not run automatically, proceed as follows :

1. Start Windows, ensuring that no other application is running.

2. Insert the Starter CD in the CD ROM drive

3. Click on Start in the Windows, select Settings then Printers.

4. Double-click on the Add Printer icon.

5. Click on Next until the list of makers is displayed.

6. Click on Have Disk then on Install from…

Select the drive letter corresponding to your CD ROM drive
Click on Browse.

7. In the tree diagram of the CD ROM drive, double-click on the Drivers directory

8. Double-click on the directory corresponding to your Windows environment.

9. Select the file “ evolis.inf ”.

10. Click on OK. The name of the printer manager appears.

11. Continue the installation by following the instructions displayed on the screen.

Note that the installation of a printer driver under NT may be subject to authorisation by the
administrator as a function of "login system"

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2.

Chapter 2

NOTE !

The Evolis CD Software includes a utility which automates the installation
of the printer driver. This utility installs the driver that is suitable for your
configuration, in the Windows operating language.

Printing

2. Configuring the printing settings

Your printer has numerous setting functions in the print manager.

These printing settings are accessible :

• from S

tart in the Windows bar, Settings then Printers

1. Select Evolis Pebble

2. In File, in the bar of the Windows window menus, select Properties (for Windows
95/98/2000) or Default Document (for Windows NT 4.0).

• From your Windows software.
In

File, from the menu bar of your application, select Print or Printing Configuration.

Note that the procedures vary according to the type of software used and the Operating System
(95/98 /2000 or NT)

Default Evolis Pebble printer

To select the New Pebble printer as the default, proceed as follows :

1. Click on Start, in the Windows bar, select Settings then Printers.

2. Click on the New Pebble Printer icon then point to File in the menu bar.

3. Select Set as Default and close the window.

Evolis Pebble Properties

Different dialog boxes allow you :

• to carry out adjustments such as orientation and print quality.

• to manage the different printing and use modes of the appropriate ribbons.

• to select the printer port.

• to activate the various printer control and maintenance functions.

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IMPORTANT !

Before using the printer, check that it is selected as the default
printer.

On line help

A help file guides you in the use of each of the print management settings according to the various
printing modes and criteria entered. In order to familiarize yourself with these various settings, we
recommend that you consult this help before making any changes.

"Characteristics" Dialog Box

This dialog box enables the selection of :

1. the type of ribbon

2. the orientation of the printing (Portrait or

Landscape)

3. the number of copies of the card

"Graphic" Dialog Box

In "5 Panel ribbon" mode enables the management of :

1. the use of the black panel when

"5 Panel ribbon" has

been previously selected as the ribbon type

2. the removal of the gloss panel of a colour ribbon as
a function of a deliberate choice or of a type of card
requiring a covering reserve.

More options enables some print settings with a "5 Panel

ribbon" film ribbon to be influenced

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1

See paragraph 2 of this chapter

"Tools" Dialog Box

This dialog box allows support and 1st level maintenance for
your printer. We recommend that you print a "Test Card" at
the first use and keep it. This card records the information
likely to be required at the time of an after sales service call.

"General" Dialog Box

This dialog box is a Windows information window. It enables a test page to be printed for the sole
purpose of checking the communication between the computer and the printer.

"Details" Dialog Box

This dialog box is a Windows control window enabling the printer port to be selected and to check
the use of the appropriate printer driver. The displayed settings must only be changed by an expe­rienced person.

"Color Management" Dialog Box

This dialog box enables the printing to be associated with a defined colour management profile.

3. My first cards

A large number of Windows applications allow document printing (Word – Access – Excel, for
example). In order to familiarize you with the page setup of a card and the printer settings for it,
we offer you the following example.

Under Microsoft” Word

After having previously registered the Evolis printer as
the default

1. Run Word and in File click on Page Setup.

2. The dialog box offers :

• "Paper Format " select Card

• "Orientation" select Landscape

3. The "Margins" dialog box offers
"printing margins" • Select 0 cm

Your Word window should now appear like this

You are ready to personalize your card by introdu­cing the various composition elements :

• Logo and Illustration

• Identity photo

• Permanent texts and Variables (Identity)

• Etc..

Example :

Note that this example does not claim to
introduce the operator to the Word
application. Its only objective is to establish a
relationship between the graphics of a card
and the New Pebble Printer management
settings necessary for printing it.

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New Pebble Card Printer Driver Settings

To access the settings from the Word window :

1. In the menu bar point to File and select

"Print"

2. The dialog box shows you that the Evolis
printer is selected. Then click on

Properties.

3. The dialog box of the Evolis Pebble driver
opens

2

. Do not forget to refer to the help

for each dialogue box

The print settings for this graphic example are :

1.

"Characteristics" Dialog Box select :

• 5 Panel ribbon

• Landscape orientation

• Copy (number)

2.

"Graphic" Dialog Box select :

•

Black Panel : "Only the Black Characters"

• Varnish panel : "Full varnish"

3. Click on Apply, if you change a setting, then on OK to successively close each dialog box.

4. On returning to the main window click on

OK to start printing.

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2

Go over paragraph 2 again if necessary

Protect the validity of your Guarantee!

Not observing the cleaning procedures contained in this chapter can invalidate your printer’s gua­rantee. The Evolis company accepts no responsibility if the printer is used in an unauthorised clea­ning condition.

The following cleaning articles are available from Evolis :

❖ Pre-saturated cleaning cards with 99% isopropyl alcohol
❖ Cleaning swabs with 99% isopropyl alcohol base
❖ Pre-saturated cleaning cloths

1. Automatic Printer Cleaning

The New Pebble printer is fitted with an AutoClean alarm system, which is activated every inserted
1000 cards.
When the printer requires cleaning, the warning light switches on, as follows :

This simple cleaning system requires the use of specially pre-saturated cleaning cards specially desi­gned for the printer. A cleaning kit with samples of these cards is delivered with your package.
Repeatedly running the card through inside the printer cleans the card transport rollers, the dust
removing roller and the print head.

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3.

Chapter 3

IMPORTANT !

The printer will continue to function even though the automatic
cleaning alarm is activated.

Cleaning

3. Remove the ribbon from the printer then close the cover.
Press the control panel push button for a few seconds.
The automatic cleaning starts.

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WARNING !

After a cleaning cycle, wait 2 minutes for the cleaning fluid to evaporate
completely before using the printer.

NOTE !

It is also possible to start an automatic cleaning sequence without waiting
for the printer light signal. This is done by pressing on the Control Panel
push button for a few seconds. In this case, first repeat operations 1, 2 and
3 quoted above.

To start auto-cleaning the printer:

1. Remove the cards
from the feeder.

2. Take a pre-saturated
cleaning card and
place it in the feeder.

2. Print head maintenance

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WARNING !

The print head is a fragile component of your printer. To avoid
damaging it, never put the print head in contact with pointed
and/or metal objects. Also avoid touching the print head surface
with the fingers. Changed print quality or even permanent de­gradation of the print head could result.

IMPORTANT !

Before cleaning the print head, unplug the printer from the power
supply.

WARNING !

After a cleaning cycle, wait 2 minutes for the cleaning fluid to
evaporate completely before using the printer.

The print head is cleaned during the automatic cleaning of your printer (see previous section).
However, in order to preserve the original print quality and to reduce problems caused by an excess
of ink on the print head surface, it is recommended that you clean it regularly (about every 1000
cards) using the swab supplied with your printer.

To carry out print head maintenance :

1. Open the printer
cover and locate
the print head.

2. Take the swab
from the Cleaning
Case supplied with
your printer.

3. Gently rub the swab from left
to right on the print head for a
few seconds.

3. Maintaining the cleaning roller

Your New Pebble printer has a cleaning roller. Its adhesive surface retains the dust when cards are
running through.
Although the cleaning of this roller is carried out during the automatic cleaning of the printer, it is
nevertheless recommended that you clean it regularly and simply with a cloth supplied with the
cleaning case in order to ensure that the card surface is perfectly clean.

To carry out the maintenance of the cleaning roller :

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1. Open the printer cover.

2. Locate the roller and remove it from the printer

3. Clean the roller with a cloth from your cleaning case.

Remove all the dust by rubbing lightly with the cloth
over the whole surface of the roller. Wait for 2 minutes
for the cleaning fluid to evaporate completely. If neces­sary, the cleaning roller can be cleaned under (cold) run­ning water then dried with a fluff-free cloth or with a
neutral gas dust-removing spray

4. Once dry replace the roller in
the printer then close the
cover.

For the best possible satisfaction of customer requirements, Evolis provides a complete range of
technical assistance services.
(See section 3 – Customer Assistance)

1. Printer Control Panel

Refer to the following conditions to determine the status or the current activity of your printer.
The control panel warning lights are shown in one of the following conditions:

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4.

Chapter 4

• NO CARD or INTERNAL PRINTER PROBLEM

also enables:

• The printing of a test card

(see this Chapter)

• The running of an AUTOMATIC CLEANING cycle

(See Chapter 3 –Cleaning)

The push button returns the control panel to its original status after processing the following
situations:

PRINTER READY PROCESSING

END OF RIBBON NO CARD

INTERNAL PRINTER PROBLEM AUTO-CLEANING

SWITCHED ON SWITCHED OFF

FLASHING

Assistance

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2. Troubleshooting

The information below will help you to resolve possible problems that occur when you are using
your printer. If, in spite of this information, you are not able to resolve the problem, contact your
Evolis retailer or an approved Evolis service provider.

❍ Nothing prints

1. Check the power supply

Ensure that:

• The power supply cable is correctly connected to the printer and to a mains plug which is
functioning.

• The printer is switched on (position 1). The green control panel warning light must be on.

2. Check the card feeder and the card in the printer

• Check the presence of cards in the feeder.

• Check that no jamming has occurred.

• See page 22 of this chapter for how to cure jamming.

3. Check the ribbon

• Check that the ribbon has been correctly installed and that the printer cover is properly clo­sed.

4. Print a test card

• Ensure that there is a ribbon in the printer.

• Switch off the printer.

• Press the control panel push button

• Switch on the printer again, whilst holding the pressure on the push button

• The green warning light comes on

• Release the button as soon as the green warning light flashes

•

If the test card prints, the problem is not in the printer.

5. Check the printer interface cable

• Check the connection to the computer and to the printer.

• Test with another cable of the same type.

6. Check the printer driver

• Check the presence of the New Pebble Printer driver in the Windows settings

7. Check the computer printing settings

• Ensure that the New Pebble printer is selected as default printer.

• See “ Configuring the printing settings ” of the Printing chapter page 10.

8. Check the network configuration

If your printer is connected to a network, check that it is correctly configured in the network
environment. See the documentation relative to your network for more information.

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❍ A blank card is ejected

from the printer

1. Check the ribbon

• Check that the ribbon has not run out or cut. Replace or reinstall the ribbon, if necessary.

2. Check the printer interface cable

• Check the connection to the computer and to the printer.

• Test with another cable of the same type.

3. Elements of the print head may be damaged.

• Print a test card (See above)

If the test card does not print, contact your retailer for a replacement print head.

❍ The print quality

is not satisfactory

1. The contrast and luminosity settings must be modified

• Lack of contrast and color saturation; increase the contrast and luminosity settings in the
printer driver configuration.

2. The type of card used may be inappropriate

• Check if the type of card used corresponds to the required specifications See chapter “

Specifications ” page 24 for more information.

• The texture of the card is rough or not perfectly flat.

• Print test with another type of card.

❍ Partial

or incorrect printing

1. Check the settings defined for the printing

• Check that no element of your page setup is outside the print margins

• Check the orientation of the selected document in the printer driver configuration

(Landscape or Portrait)

2. Check the printer interface cable

• If unusual characters print, check that you are using the interface cable appropriate to your
printer.

• Check the connection to the computer and to the printer.

• Test with another cable of the same type.

3. Check the cleanliness of the printer

• Clean the inside of the printer, the dust-removing roller and the print head if necessary.

• See chapter “Cleaning ” page 15.

4. Check the cleanliness of the cards

• Check that these are stored in a dust-free location.

5. Check the cleanliness of the print head

• See the procedure for cleaning the print head in the “ Cleaning ” chapter.

6. Check the ribbon

• Its location in the printer

• Its correct winding path

7. Check the print head

• If horizontal (blank) lines appear on the card, some print head elements may be clogged or
damaged.

• Clean the print head

• See the “ Cleaning ” chapter for more information.

• If the problem is not resolved after cleaning, contact your retailer for a replacement print

head.

❍ There is a card jam in the printer

Remove the cards as follows :

1. Open the printer cover and remove the ribbon.

2. Remove the card by pushing it by hand towards the printer outlet. If there are several cards,

always push the top one first.

3. Replace the ribbon, re-close the printer cover.

4. Press on the control panel push button.

To prevent card jams :

1. Ensure that the thickness of the card used corresponds to the specifications given in the

“Specifications” chapter.

2. Check that the cards are not bulging.

3. Ensure that the cards are not stuck together.

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3. Customer Assistance

If the suggestions given in the previous section do not enable the problem(s) to be resolved, contact
your retailer or one of the Evolis help departments.

Evolis Internet site

At the Evolis Internet site you will find technical
information about the:

• printers,

• printer drivers,

• software,

• consumables and accessories.

Contacting an Evolis retailer

When you call an Evolis retailer, you must be near your
computer and be ready to supply the following information:

➤ The type and the serial number of your printer
➤ The type of configuration and the operating system which you are using
➤ A description of the incident that occurred
➤ A description of the steps which you have taken to resolve the problem

Printing a test card enables certain technical information appropriate to your printer to be recor­ded. We recommend that you print it at the initial use and keep it to hand.

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evolis.com

Printing Mode Thermal Transfer and Sublimation

Edge-to-edge printing as standard

Printing Speed 140 cards/hour in color

600 cards/hour in mono color

Resolution 300 DPI
Cover colors Choice of 3 colors: Glacier, Lagoon or Ruby
Software supplied eMedia: design and editing software for plastic cards.

Version 32 bits, compatible with Windows™ 95 / 98 / Me / NT 4.0
/ 2000 and Xp

Windows™ drivers For Windows™ 95 / 98 / Me / NT 4.0 / 2000 and Xp
Warranty Printer: 2 years

Print head: 2 years, unlimited number of prints

1

Ribbon Type 5 Panel Color Ribbon (YMCKO): 200 cards/roll

2 Panel Monochrome Ribbon (black TT + varnish): 500 cards/roll
Mono Color Ribbon: 1000 cards/roll

Other printer models New Pebble MAG

Printer with HICO / LOCO Magnetic Stripe Encoder– ISO 7811

New Pebble SMART

Printer with Smart Card Contact Station – ISO 7816-2

Card Types All PVC and Composite PCV cards
Card Format ISO CR-80 – ISO 7810 (53.98mm x 85.60mm)

ISO CR-90 (60.33mm x 92.07mm) optional

Card Thickness 0.25mm (10mil) to 1mm (40mil)
Card Feeder Capacity 300 cards (0.25mm-20mil)

100 cards (0.76mm-30mil)

Card Output Hopper Capacity 90 cards (0.25mm-20mil)

30 cards (0.76mm-30mil)

Printer Size Height: 186mm

Width: 225mm
Depth: 386mm

Printer Weight 6.8kg
Communication Interface Centronics Parallel (cable supplied)

USB port optional (cable supplied)

Electrical 110~230 Volts CA, 60~50 Hertz
Environmental Min / Max operating temperatures: 15°C / 30°C

Humidity: 20% to 65% non-condensing
Min / Max storage temperatures: -5°C / +70°C
Storage humidity: 20% to 70% non-condensing
Operating ventilation: free air

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5.

Chapter 5

Specifications

1 – Clause governing the use of Evolis consumables

1. Extent of the warranty

1. Evolis warranties its products, to the end customer, against all manufacturing defects for a limi­ted period of two years starting from the date of purchase by the customer. The customer must
be able to supply proof of the purchase or the registration of the product.

2. Evolis warranties the print head for a period of two years only on condition of the use of Evolis
ribbons, standardized cards and of adequate maintenance.

3. The Evolis limited warranty only covers problems occurring during normal use of the product and
does not apply in the following cases :

a. Poor maintenance of the printer
b. Unauthorised technical modification of the printer
c. Use of interfaces not supplied by Evolis
d. Use of non authorized materials
e. Use outside the specified conditions.

4. Concerning the software products, this warranty only applies to the medium on which the pro­duct has been recorded. Evolis does not warranty that these products will work continuously or
fault-free.

5. If a breakdown or damage occur, caused by the use of ribbons with a trademark other than
Evolis, Evolis will invoice the customer for the repair of the breakdown or damage at the stan­dard price list of the labour and of the replacement parts.

6. If, during the warranty period, Evolis is notified of a plastic card or ribbon manufacturing defect,
Evolis will replace the defective product. If, during the warranty period, Evolis is notified of a
hardware fault, Evolis will repair or replace the product in question, at its discretion.

7. If, depending on the circumstances, Evolis is unable to repair or replace the defective product
covered by the warranty, Evolis will reimburse its purchase price within a reasonable time, on
rapid return of the product.

8. Evolis is not under any obligation to repair, replace or reimburse if the customer has not retur­ned the defective product.

9. The replacement product can be new or second-hand, if its functionality is at least the equiva­lent of the original product that it replaces.

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6.

Chapter 6

Evolis warranty

2. After Sales Service in the warranty period

In the event of hardware breakdown, and after agreement, Evolis offers the following assistance
options:

➤ Evolis authorized Retailer : send the printer to an Evolis authorized retailer.
➤ Evolis authorized service provider: send the printer to an Evolis authorized after sales

service.

Do not forget to enclose proof of purchase with each dispatch.

3. After Sales Service outside the warranty period

In the event of breakdown outside the warranty period, contact your Evolis authorized retailer or
an Evolis authorized service provider. If you have taken out a maintenance contract, Evolis will
repair the hardware in accordance with the clauses of the contract.

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WARNING !

The customer is responsible for all damage sustained due to inadequate packaging when
returning goods. As far as possible, re-use the original packaging.

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7.

Chapter 7

Evolis has a choice of ribbons and various accessories. You will find below the list of supplies avai­lable from your authorized Evolis retailer.

Mono Color Ribbons

Black Monochrome Ribbon Ref. R2001

1000 cards/ribbon

Blue Monochrome Ribbon Ref. R2002
1000 cards/ribbon

Red Monochrome Ribbon Ref. R2003
1000 cards/ribbon

Green Monochrome Ribbon Ref. R2004
1000 cards/ribbon

White Monochrome Ribbon Ref. R2005
1000 cards/ribbon

Gold Monochrome Ribbon Ref. R2006
1000 cards/ribbon

Silver Monochrome Ribbon Ref. R2007
1000 cards/ribbon

Scratch Off Monochrome Ribbon Ref. R2008
1000 cards/ribbon

Multi-Panel Ribbons

5 Panel Color Ribbon - YMCKO Ref. R3001

200 cards/ribbon

2 Panel Ribbon – Black TT + Varnish Ref. R3002
500 cards/roll

Supplies

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Accessories

UltraClean Cleaning Kit P/N. A5001
25 Pre-Saturated Cleaning Cards, 5 Swabs,
1 box of 40 Pre-Saturated Cleaning Cloths

PrinterClean Cleaning Kit P/N. A5002
50 Pre-Saturated Cleaning Cards – individual pouch

HeadClean Cleaning Kit P/N. A5003
Case of 10 Swabs

DustClean Cleaning Kit P/N. A5004
Box of 40 Pre-Saturated Cleaning Cloths

Printer Options

MAG Option P/N. O7001

HICO – LOCO Magnetic Stripe Encoder

Oversized Card Option P/N. O7002
Option Kit for CR-90 Card Format (60.33mm x 92.07mm)

USB Option P/N. O7004
USB Printer Interface (included cable – Type A-B)

Software

eMedia Pro Software P/N. L8001

Card Design and Editing Software to connect databases
(ODBC, MS ACCESS, SQL Server, ORACLE)
Compatible with Windows™ 95/98/Me/NT 4.0/2000 and Xp

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Introduction

New Pebble printers equipped with a magnetic strip encoder are known as New Pebble MAG
printers. The way that a New Pebble MAG printer works is identical to that of a New Pebble printer.
The magnetic encoder encodes ISO strips 1, 2 and 3 in a single movement before carrying out data
verification.
New Pebble MAG printer encoders can be set for high coercivity (HICO) or for low coercivity (LOCO)
simply by clicking on the Windows driver, but they leave the factory set by default for high
coercivity (HICO), unless specifically requested otherwise when ordering.

1. Position of the magnetic encoder

The magnetic encoder is a unit fitted in New Pebble MAG
printers in the factory. The read/write head is positioned
below the path taken by the cards and after the print head.

NOTE: the encoding sequence of a card is always performed
before a print session.

2. Position of cards

The magnetic strip cards must be installed in the
feeder in such a way that the magnetic strip is on
the underside and as close as possible to the back
of the printer (see opposite):

A.

Appendix A

Magnetic Encoding

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3. Setting Windows Driver

During the first installation of the Windows Driver, it is essential to define the functions of the
magnetic encoder.

"Encoder Settings" Button

The magnetic encoder functions are accessible via
the “Tools” dialogue box of the Windows driver
by clicking on the “Encoder Settings” button.

“Magnetic Encoder” dialogue box

The “Magnetic Encoder” dialogue
box is opened by selecting the
“Encoder Settings” button.
Track Settings allows the ISO Standard
desired for each strip to be selected.
ISO1 accepts up to 76 alphanumeric
characters, from A to Z and from 0 to
9 as well as the ASCII characters bet­ween 20 and 95.
ISO2 accepts up to 37 numeric charac­ters from 0 to 9 as well as the ASCII
characters between 48 and 62.

IMPORTANT !

Use only magnetic strip cards that comply with ISO Standards 7810
and 7811.
In order to function correctly, the magnetic strip must be moulded
to the card.
Never use a card with a glued magnetic strip.

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ISO3 accepts up to 104 numeric characters from 0 to 9 as well as the ASCII characters between 48
and 62.
Coercivity defines the magnetic encoder at high or low coercivity. An encoded magnetic strip at
high coercivity is more resistant to exterior disturbances than an encoded magnetic strip at low
coercivity.

Direct Encoding allows the magnetic strips to be directly encoded using this window.
Enable Macro processing allows magnetic strip cards to be encoded from Windows applications. A

text field delimited by the characters “ |” and “|” (or other characters may be defined by the user)
will be interpreted as an encoding command by the driver.

4. Cleaning of magnetic encoder

The head of the magnetic encoder requires regular maintenance in order to ensure the integrity of
the encoded data on the cards.
The cleaning of the magnetic encoder is carried out by running an auto – cleaning sequence with
the pre-saturated cleaning cards (see Chapter 3 of this manual for more detailed information).
The repeated passage of the cleaning card within the printer cleans the card transport rollers, the
dust roller and the print head as well as the read/write head of the magnetic encoder.

If, between two printer cleaning sessions (all of the 1000 cards inserted), the read/write process has
failed with more than one card, it is recommended to launch a printer cleaning sequence manually
(see Chapter 3 of this manual for the relevant procedure).

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Introduction

New Pebble printers equipped with a Smart Card Contact Station are known as New Pebble SMART.
The way that a New Pebble SMART printer works is identical to that of a New Pebble printer.

The Smart Card Contact Station allows to program the ISO 7816 chips.

1. Position of the Smart Card Contact Station

The Smart Card Contact Station is a device fitted in New
Pebble SMART printers in the factory. The contact station is
positioned above the path taken by the cards, after the print
head.

NOTE : the personalisation of a chip is always performed
before a printing session.

Smart Card

Contact

Station

IMPORTANT !

Use only Smart Cards that comply with ISO Standard 7816-2.

Do not print on the chip of the card.

B.

Appendix B

Smart Card Contact Station

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3. Smart Card Contact Station Interface

The New Pebble SMART Printer is equipped with a DB-9 connector at the back of the printer. This
connector, which is directly linked to the Smart Card Contact Station inside the printer, is to be lin­ked to an external reader/encoder to program the chip.

Computer

External

Reader/Encoder

Printer

Interface

Serial

Interface

DB-9

Connector

DB-9 Pins Contacts on Smart Card

1 C1 (V c.c.)
2 C2 (reset 0)
3 C3 (clock)
4 C4 (reserved)
5 C5 (ground)
6 C6 (Vpp)
7 C7 ( E-S)
8 C8 (reserved)
9 C9

Ground when the chip is commutated to the station

2. Orientation of the cards

The Smart Cards must be installed in
the feeder with the chip on top with
the chip first (see opposite).

DB-9 Connector Pin Configuration:

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A command needs to be sent via the printer interface to insert the card inside the printer and to
position it under the Smart Card Contact Station.

The command is described as follow:

Sis = Moves the card to the direction of the Contact Station and stops underneath.

A contact is established between the chip and the Contact Station.

Remark: please see the Programming Guide of the New Pebble Printer for more complete
information about programming.

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