Evolis EDIKIO FLEX User Manual

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EDIKIO

FLEX

USER GUIDE

Ref. KU-EDF1-067-ENG-A5-A0

EDIKIO

FLEX

Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced, or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.

All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination

or use of this manual.

TRADEMARKS

Edikio and Evolis High Trust® are trademarks of Evolis. All other trademarks belong to their respective holders.

WARRANTY

Please refer to the warranty conditions supplied with your printer for terms and restrictions.

ENVIRONMENTAL INFORMATION

Evolis is committed to helping the environment by reducing the energy consumption of its products.

RECYCLING END-OF-LIFE PRODUCTS

Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.

The crossed-out dustbin symbol on your device is a reminder to use these facilities.

For further information on collection, re-use or recycling systems, please contact your local or regional waste management body.

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Information providing further details about certain points in the main text.

Indicates that failing to take the recommended action is likely to damage your printer.

This icon refers to the Edikio Print Center, which you can access from your computer in order to manage and set up your printer.

NOTE

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ABOUT YOUR NEW PRINTER

Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are available from your Edikio by Evolis reseller. For more information, visit our website www.edikio.com. This user guide has been produced for the Edikio solution.

WARRANTY REGISTRATION

Please register online at www.edikio.com to receive printer driver and software updates. Once on the website, click Support then Register your card printer and fill out all the fields, specifying the model and serial number found on your

printer.

GETTING STARTED

The purpose of this user guide is to support you, step by step, in discovering your printer and how it works. Please take some time to read it, to learn more about your printer and its features, and to save time during installation and utilization. As with all Evolis products, a great deal of care has been taken over this manual. However, if you find an error in these pages, please let us know by contacting us through the Contact us section of the website www.edikio.com

Please read this manual carefully.

CONTENTS

The bookmarks found at the top left of your screen can be used to navigate between the various chapters in this user guide.

ICONS

The following icons are used in this manual to highlight important information:

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You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is returned. If the printer is returned without its original packaging and the components are damaged in transit, these components will no longer

be covered by the warranty. You will be charged for new packaging to ship the printer back to you.

If any of these components are missing, please contact your Edikio by Evolis reseller. Use only the power supply unit provided with your Edikio printer. SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI. Use only the USB cable supplied with your Edikio printer.

The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you keep your printer on a flat, strong surface able to bear its weight.

1 – GETTING STARTED

UNPACKING

Your printer is supplied with several accessories that should be checked on receipt. The list of accessories may vary depending on your location.

The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact the shipping company and immediately inform your Edikio by Evolis reseller, who will tell you what to do.

We have paid particular attention to the quality of the packaging for Edikio printers. Please keep this packaging somewhere clean and dry.

Accessories supplied with your printer:

∙ A USB stick containing:

- The Edikio software for managing and printing your price tags

- The Edikio Printer Suite printer driver for Windows

- The warranty notice in PDF format

- The declaration of conformity (at the end of this manual)

∙ Consumables kit consisting of a white ribbon and black PVC cards. ∙ Starter cleaning kit ∙ Quick Start Guide ∙ Power supply unit – SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI ∙ Mains power cable ∙ USB cable

NOTE

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DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS

A - Card feeder B - Output hopper C - Control panel D - USB port (type A) E - USB port (type B)

F - Ethernet port G - Power cable socket H - Space for Kensington lock I - Rear housing

Control button

Cards and ribbon

Cleaning

Printer

Wi-Fi (optional)

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Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected from the power supply (unplugged) before carrying out any work on it.

J - Thermal print head K - Side panel opening mechanism L - Cleaning roller

M - Card thickness adjustment gauge N - Dust filter O - Serial number label

Carefully follow the steps in the Quick Start Guide supplied with your printer to set it up and install it correctly.

NOTE

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Under no circumstances should you connect the USB data cable before the installation of the printer driver is complete.

To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. It will switch to sleep mode after 30 minutes in standby mode. The standby times can be set up in the Edikio Print Center. In standby mode, sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of sleep mode.

Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the cable and power supply unit can be easily accessed, especially in the event of an emergency.

INSTALLATION

Connecting the printer

Connection to the power supply

Please refer to the section on printer driver installation in this chapter for further details, and follow the instructions carefully.

∙ Remove the sticker that covers the connection ports at the back of the printer. ∙ Connect the power cable to the power supply unit, then plug the power cable jack into the printer. ∙ Next, plug the end of the power cable into a grounded power socket. ∙ The printer is powered on: the printer touchscreen lights up showing that the printer is working properly.

If the touchscreen does not light up, then either the installation has not been carried out correctly or the printer is not working properly. Check the installation.

The printer must be connected to a properly protected and grounded electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.

Connecting the USB cable

NOTE

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The printer automatically recognizes the ribbon inserted.

Insert the ribbon as shown.

Ribbons

Evolis original High Trust® ribbons optimize the operation of your printer and avoid causing damage to it. The use of ribbons from other suppliers is likely to damage your printer and will void the manufacturer's printer warranty.

For optimum print quality, we recommend that you clean the printer fully every time the ribbon is changed. See the Servicing and Maintenance chapter of this manual.

Fitting the ribbon

Open the cover Close the cover and press until you

hear a click.

NOTE

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For optimal quality, you should:

- Use only the card types recommended by Evolis.

- Avoid touching the printable surface of the cards so as to preserve print quality.

- Not use cards that have been damaged, folded, embossed, or dropped on the floor.

- Keep your cards protected from dust.

Cards

Open the card feeder. Insert the cards, 50 cards maximum with 0.76 mm

thickness. Hold and insert the cards as illustrated in

the diagram.

Close the feeder.

NOTE

Loading the cards

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Removing printed cards

Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the printed cards. The printer is equipped with an output hopper with a maximum capacity of 25 x 0.76 mm cards.

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Open the printer cover. Then close the cover.Adjust the thickness of the cards used by moving

the gauge from right to left to the desired card

thickness.

Adjusting the card thickness

The printer is equipped with a manual card thickness adjustment system, which can be reached via the cover when open. The printer accepts cards between 0.5 mm and 0.76 mm thick (20 or 30 mil). The factory setting for card thickness is 0.76 mm.

To adjust card thickness:

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Follow the installation procedure carefully. All versions of Windows require the user to have administrator rights to install the driver.

2 – PRINTING

INSTALLING THE PRINTER DRIVER

New advanced functions automate complete printer setup after the printer driver has been installed. Your printer comes with a USB stick containing the Edikio Printer Suite, software that includes the Windows printer driver.

The Edikio Printer Suite® is an all-in-one software solution for printer drivers that enriches the user experience by making interaction between the printer and the computer more intuitive.

It is also:

∙ A print center that monitors printers: indicating the printer status, remaining capacity of the ribbon, etc. ∙ A powerful tool to support printer setup ∙ A notification center that alerts users when their intervention is required ∙ A printer maintenance and administration point ∙ A series of wizards to guide you through cleaning and update operations, etc. ∙ A diagnostic tool

To install the printer driver:

For PC: Insert the Edikio USB stick into your computer and select the printer driver menu. A program will guide you through the entire installation

process.

NOTE

Connect the Edikio USB cable to your computer when you are prompted by the installation program. For the connection procedure, see the section on Connecting the printer in this chapter.

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MANAGING PRINT SETTINGS

Once the ribbon has been installed, your Edikio printer will adapt automatically to optimize its settings and setup. A management application called Edikio Print Center is available to help you if necessary to change predefined settings.

To access this application:

∙ From the Start button on the bottom left of your screen in the Windows task

bar, select All Programs, Evolis Card Printer, Edikio Printer Suite, Edikio

Print Center.

∙ The application displays all of the Edikio printers installed. ∙ Select the desired printer. ∙ Right-click the name of the printer, select Properties to access the setup area or double-click the printer name.

Pay attention to the settings defined under the printer driver Properties and do not hesitate to contact your Edikio by Evolis reseller for any advice and assistance before making changes.

NOTE

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Restart the job.

NOTIFICATIONS AND ALERTS

The Edikio Printer Manager module has an additional function allowing the printer to communicate with the user through notifications. There are several types of notification: ∙ Messages about printer servicing.

∙ Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests. ∙ Alerts about problems that have prevented printing.

When the Edikio Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen:

The color of the icon varies according to the status of the printer: ∙ Green: Printer ready

∙ Orange: Information message issued – printing stopped ∙ Red: Warning message issued – printing stopped ∙ Grey: Printer in Sleep mode, disconnected, or communication interrupted.

When a notification is issued, it is displayed in a window of the following type:

Get additional help from the Evolis

support site (requires an Internet

connection)

Interrupt the print job

The Edikio Printer Manager can be disabled by right-clicking on the icon in the above application, located in the Windows status bar.

Interrupting the Edikio Printer Manager service is not recommended unless there is a conflict with other applications installed on your computer. The Edikio Printer Manager is the best way of monitoring your printer activity effectively from your workstation.

NOTE

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PRINTING A CARD

A large number of Windows applications allow documents to be printed (for example the tools in the Microsoft Office suite: MS-Word, MS-Power Point). To familiarize yourself with the layout of a card and how to set up its format and printing, we provide the following example.

In Microsoft® Word

After first setting the Evolis printer as the default: ∙ Start the MS-Word application. ∙ Under Orientation, select Landscape. ∙ Change the size of your document by selecting type CR80 or by customizing the document to the dimensions you require (CR80 credit card format:

8.6 cm x 5.4 cm; long card format 120 mm: 120 mm x 50 mm; long card format 150 mm: 150 mm x 50 mm).

You are ready to customize your card by adding the various items that go to make up a card: ∙ Logo and illustration ∙ Text ∙ Barcodes, etc.

When it is ready, click on File then Print.

Your printer may be supplied with the Edikio software that allows you to create and customize your price tags.

NOTE

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PRINTING A PRICE TAG WITH THE EDIKIO SOFTWARE

Your printer may be supplied with specific software for managing and printing your product information. The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of

sale.

∙ Print your price tags in just a few clicks ∙ Manage your product categories, manually or

with the help of a dedicated wizard

∙ Edit your items directly in the table and

preview the result in real time

∙ Easy searching for a product in your list of

items

∙ Customize your price tag with text, pictograms,

barcodes, geometric shapes, images, etc.

∙ Benefit from special content designed for your

business: sample databases, card templates and images relevant to your activity.

The Edikio software is available in three editions, suitable for all the needs of professional food retailers. To identify the differences between the 3 editions and choose the one best suited to your needs, please visit the www.edikio.com website and go to Our solutions.

To benefit from the latest features, you can purchase an upgrade for the software at www.edikio.com

NOTE

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CONNECTING TO A NETWORK

The Edikio Flex printer has a TCP/IP network connection solution. To connect your printer, we recommend using the wizard available in the 'Tools' menu of the Edikio Print Center.

Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network. In addition to these basic settings, the network administrator has the option of configuring the printer differently in order to comply with the constraints imposed by the corporate LAN:

∙ Printer connected in a subnet, in DHCP ∙ Printer connected in a subnet with fixed IP

address, and WINS resolution

∙ Printer connected in a subnet with fixed IP

address, and no WINS resolution

The printer may be identified on the network in two ways:

∙ By its Hostname (NETBIOS) ∙ By its IP address

In addition, the Ethernet connection wizard will automatically detect all the Edikio printers installed.

The configurable settings are: ∙ Printer IP address

∙ Subnet mask ∙ Gateway ∙ WINS server

Edikio printers with a TCP/IP network interface have an embedded http server.

NOTE

Changing the printer's basic settings, without prior knowledge of the layout of the LAN in question or without genuine technical knowledge may result in a malfunction of the printer, and may even extend to a more widespread failure of all or part of the LAN. Please contact your System and Network Administrator before connecting to or changing the settings for your local area network.

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3 – SERVICING

GENERAL WARRANTY INFORMATION

Your Edikio printer has been designed for long service and requires only minimal and regular servicing. Please comply with the instructions given below to ensure that it runs satisfactorily.

Keep your warranty cover!

Any failure to follow the servicing procedures described in this chapter will void the print head warranty.

Evolis declines any liability where there has been a failure to carry out required maintenance on the printer. The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of dust,

liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert into the printer only clean, dust-free cards that are free of foreign bodies.

The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality. Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions provided in this chapter.

In addition, the use of Evolis brand ribbons ("Evolis High Trust

") will ensure that your equipment operates properly. Use of ribbons not approved by Evolis may affect the quality and reliability of print jobs, produce low quality printing, and even affect how the printer operates. The manufacturer's warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.

We supply cleaning and maintenance items, as well as other consumables, all of which can be found on the website

www.evolis.com

The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular the printer cleaning cycles.

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ROUTINE PRINTER CLEANING

Printer servicing

Printer

Printer cleaning required after:

(warning light flashing)

Warranty invalid after:

(warning light steady)

EDIKIO FLEX 1000 cards 1200 cards

The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.

Recommended cleaning cycle: whenever the ribbon is changed Mandatory cleaning cycle: when the cleaning warning is triggered Servicing accessory: adhesive cleaning card.

Your printer is fitted with a cleaning warning system, which is triggered after a certain number of cards have been inserted. You should proceed with the routine cleaning of your printer as soon as the warning is triggered. If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided because of failure to comply with contractual maintenance obligations.

NOTE

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ROUTINE PRINTER CLEANING

Follow the procedure below for routine cleaning:

Repeatedly running the "T" shaped card through the printer cleans the cleaning roller in order to maintain print quality and extend the service life of the print head.

1 Open the printer cover. 2 Remove the ribbon as shown on the diagram. 3 Using the gauge, adjust the card thickness to the MAX position (30 mil). 4 Close the cover and make sure it has clicked shut.

1 2

3 4

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ROUTINE PRINTER CLEANING (continued)

6 Remove any cards in the feeder if necessary. 7 Double-click the control button on the control panel before inserting the cleaning card. 8 Remove the film from the adhesive card

and insert the cleaning card into the feeder as shown, adhesive side up

. Cleaning

starts.

9 The used cleaning card will be automatically ejected into the output hopper.

6 7 8 9

Before using your printer, remember to readjust the gauge to the desired card thickness.

NOTE

Routine cleaning may also be launched from the Edikio Print Center by clicking on "Start cleaning."

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ADVANCED CLEANING

For a deeper clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. To do this, we provide accessories and cleaning kits from the Evolis High Trust® brand, which are available from your Edikio by Evolis reseller. The "T" shaped card is used to clean the card feed rollers. Follow the steps below for advanced cleaning.

Printer servicing

Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: alcohol-soaked "T" shaped card and adhesive card.

NOTE

Follow the procedure below:

1 Open the printer cover. 2 Remove the ribbon as shown on the diagram. 3 Using the gauge, adjust the card thickness to the MAX position (30 mil). 4 Close the cover and make sure it has clicked shut.

1 2 3 4

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ADVANCED CLEANING (continued)

5 Open the card feeder. 6 Remove any cards in the feeder if necessary. 7 Double-click the control button before inserting the cleaning card. 8 Take the "T" shaped cleaning card and insert it in the feeder as shown. Cleaning starts.

5 6 7 8

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ADVANCED CLEANING (continued)

9 Remove the "T" card then remove the film from the adhesive cleaning card

and insert it into the feeder as shown, adhesive side

. Cleaning starts.

10 The used adhesive card is automatically ejected into the output hopper.

Wait for 2 minutes after cleaning before using your printer. Before using your printer, remember to readjust the gauge to the desired card thickness.

Please note the "T" shaped card must be used immediately after the bag is opened.

Advanced cleaning may also be launched from the Edikio Print Center by clicking on "Start cleaning".

NOTE

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9 10

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Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: cleaning pen.

NOTE

Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head with your fingers, as this could affect print quality or permanently damage the print head.

Servicing the print head

1 2 3 4

Wait for 2 minutes after cleaning before using your printer.

NOTE

The cleaning pen can be used up to 8 times for cleaning the print head.

Follow the procedure below:

1 Take the cleaning pen and remove the lid. 2 Unplug the power supply, open the cover, and find the print head. 3 Gently rub the pen from left to right along the print head as indicated for a few seconds. 4 Close the cover. Reconnect the printer. Put the lid back on so that the cleaning pen can be used again.

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Servicing the dust filter

The dust filter is located above the ventilator for the print head. This filter can get dirty over time. We recommend cleaning it once a year or after 10,000 cards, depending on your work environment.

1 Open the printer cover. Locate the dust filter. 2 Remove the filter by pulling it up and sliding to release it completely. 3 Once the filter has been removed, take one of the Evolis High Trust

cleaning wipes.

4 Clean the filter by brushing it with the wipe on each side. 5 To put it back, insert it in place (groove facing you) and push it down until it clicks into position. 6 Close the cover.

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4 – HELP

This chapter provides suggestions for identifying problems that may arise when using your printer. If you do not manage to solve your problem, please contact your Edikio by Evolis reseller.

WARNINGS AND DIAGNOSTICS

Although the Edikio printer was designed to work independently and keep user intervention to a minimum, it may be useful for you to know the main warning messages.

Control panel warnings:

OFF

STEADY LIGHT

FLASHING

CONTROL BUTTON

STATUS

Control button

Cards and ribbon

Cleaning

Printer

Wi-Fi (optional)

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WARNINGS AND DIAGNOSTIC MESSAGES (continued)

RIBBON

• No ribbon in the printer.

• End of ribbon.

• The ribbon is not correctly fitted.

• The ribbon is torn.

• The ribbon is not recognized.

Check the condition of the ribbon in the printer. If you have a print job in progress, this restarts with a new card.

CARDS

• No cards in the card feeder.

Reload cards into the feeder – the process starts again.

• Error loading cards.

Check the cards are loaded. For any other problems, contact your Edikio by Evolis reseller.

PRINTER READY

• The printer is ready to receive data.

PROCESSING

• The printer is receiving data.

PRINTER COVER OPEN

• The printer cover is open.

Close the cover. The printer restarts.

MECHANICAL ERROR

• Card jammed in the printer.

• Mechanical component fault.

Open the cover and hold down the control button to eject the jammed card. For more details, refer to page 34.

If the problem persists, contact your Edikio by Evolis reseller for assistance.

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WARNINGS AND DIAGNOSTIC MESSAGES (continued)

COOLING MODE

• The cooling system has been activated.

The printer pauses for a few seconds and restarts once it has returned to its normal operating temperature.

FIRMWARE UPDATE

• The printer is updating its firmware.

The printer is operational again following the update.

Wi-Fi ENABLED (option)

• The wireless connection is enabled.

You can start printing.

ADVANCED CLEANING

• The printer requires advanced cleaning.

(Cf. page 20)

ROUTINE CLEANING (after 1,000 cards inserted)

• The printer must be cleaned.

(Cf. page 20)

CLEANING (after 1,200 cards inserted)

• The printer must be cleaned for the warranty to remain valid.

(Cf. page 20)

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DIAGNOSTIC HELP

In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Edikio by Evolis reseller to help you as effectively as possible.

Identifying installed software versions

You can directly identify the system versions installed (driver, setup, etc.):

1 From the Edikio Print Center, double-click on the printer name to access its Properties. 2 Click System details, then System details.

Printing a technical test card

The technical test card must be printed when you receive the printer to ensure that your printer is working properly. This card shows various items of technical information about the printer (serial number, firmware, cleaning operations, print head, etc.). You may be asked for these by your reseller.

1 Wait for all print jobs to finish. 2 Check that there is a ribbon and card in the printer. 3 Press the control button for four to five seconds until it goes out. 4 Press the control button again and hold. 5 The control button lights up. 6 Release the control button once the light flashes. 7 The test card is printed (in color if a color ribbon is fitted in the printer, or monochrome if the ribbon is monochrome). 8 The printed card is ejected into the hopper.

You can also print the technical test card from the Edikio Print Center.

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Printing a graphical test card

The graphical test card is used to confirm the print quality in monochrome, the absence of any potential offsets, and whether the ribbon is synchronized correctly.

To print the graphical test card, check first of all that a ribbon and card are in the printer. Go to the Edikio Print Center, then double-click on the printer name. In the new window, click on System details then on the Testing cards tab. Then click on the Graphical test card button. The card is printed and the printed card is ejected into the output hopper.

Printing of the graphical test card can only be launched from the Edikio Print Center.

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TROUBLESHOOTING

Do not attempt to use tools or other items to repair your printer. They could damage your printer irreparably and invalidate your warranty.

Printing problems

No printing

1 Check the printer driver

Check that there is a printer driver for your printer in the Windows settings. Check that the printer is selected as the default printer.

2 Check the printer power supply

Check that the power cable is correctly connected to the printer and to a working electrical socket. Check that the printer is on and that the control button is lit. Make sure you are using the power supply unit provided with the printer.

3 Check the USB cable

Check that the printer is connected to your computer via the USB cable.

4 Check the ribbon

Check that the ribbon is fitted correctly and that the cover is closed.

5 Check the cards

Check that there are cards in the card feeder. Check that no cards are jammed in the printer.

6 Print a test card

Please refer to the previous page of this manual to know the procedure to follow.

Blank card ejected

1 Check the ribbon

Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.

2 The print head may be damaged

Print a test card.

If the test card is not printed, please contact an Edikio by Evolis reseller for technical support or visit the website at www.edikio.com

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Poor print quality

Small blemishes on the card

• The card surface may be dirty. Check that your cards are perfectly clean. Use new cards.

• Cleaning roller or print head dirty. Launch a cleaning cycle.

Horizontal white lines

• The ribbon is not correctly fitted. Check that there are no wrinkles on the ribbon surface.

• Print head dirty or damaged. Clean or replace the print head.

Blurred image

• The ribbon is not correctly fitted. Check that the ribbon is correctly positioned in the printer.

• Poor ribbon synchronization. Open and close the printer cover to synchronize the ribbon.

• Dirty printer or cleaning roller. Clean the printer.

• Use of incompatible cards. Check that the cards used match the specifications.

We recommend that you purchase your cards from an Edikio by Evolis reseller. Use of third party cards is likely to impact print quality and/or damage the print head.

NOTE

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Partial or incorrect printing

1 Check the print settings

Check that no area of the card design to be printed is outside the print margins. Check the document orientation (portrait or landscape) in the Edikio Print Center configuration.

2 Check the interface cable

If irregular characters are printed, check that you are using the USB cable supplied with your printer. Check the connection between the computer and the printer.

3 Check that the printer is clean

Clean the printer, especially the cleaning roller. See the servicing chapter.

4 Check that the cards are clean

Keep your cards protected from dust.

5 Check the ribbon

Check that the ribbon is installed correctly. Check that the ribbon spools freely.

6 Check the print head

If straight horizontal lines appear on the printed cards, the print head is probably dirty or damaged.

See the chapters on servicing and troubleshooting. If the problem persists, please contact an Edikio by Evolis reseller.

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Freeing jammed cards

Remove the card as follows:

1 Open the printer cover and remove the ribbon. 2 Press the control button to activate the card transport rollers. If the card is still stuck inside the printer, slide it manually towards the

printer output. If there is more than one card, always push the top one first.

3 Replace the ribbon, then close the printer cover.

To prevent card jams:

1 Check that the card thickness gauge is correctly adjusted. 2 Check that the thickness of the cards used matches the specifications in Appendix A "Technical specifications" in this manual. 3 Check that the cards are not bent. Keep them in a horizontal position. 4 Check that the cards are not stuck together.

Do not turn your printer off, as this cancels pending print jobs in the printer memory.

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Replacing the print head

The print head is a sensitive component of your equipment. It determines the print quality. The immediate environment should be free from dust or other particles and the print head should be regularly serviced to ensure durability. However, it may sometimes need to be replaced. Evolis has designed a unique device for carrying out such replacement with no tools needed, simply by following the instructions very carefully. Before you do anything else, please contact your Edikio by Evolis reseller in order to check the advisability of replacing the print head. The reseller will supply a new print head if required.

For more information about the print head warranty, see the Evolis warranty booklet.

NOTE

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Replacing the print head (continued)

To replace the print head, please proceed as follows:

Before changing the print head, make sure you unplug the power cable.

Step 1 - Removing the defective print head

1 Open the printer cover. 2 Locate the print head. 3 Press on the plastic part behind the head (pressure plate) and pull the head with your other hand as shown in the diagram in order to

free the lugs from the holding fork, then remove the lugs from their slots.

4 Tilt the head carefully downwards and disconnect the connector linked to the cable without forcing the mechanism.

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Replacing the print head (continued)

Step 2 – Installing the new print head

1 Note down the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. 2 Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs on the fork into

their slots 1. Then lower it by pressing on the two forks 2; you will hear a click.

3 Connect the cable into its socket, making sure it is the right way round. Do not force the mechanism because this part is comparatively

fragile. Press down on each side of the connector to ensure the connection is made.

4 The head is back in position. 5 Close the cover. The print head is now installed.

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Replacing the print head (continued)

Step 3 – Setting up the new print head

1 Power up the printer and check that it is properly connected to a computer on which the Edikio Print Center is installed. 2 Open the Edikio Print Center and double-click the name of your printer. In the window that appears, click on Maintenance, then on

Change print head.

3 Enter the PKN number of the print head kit under Enter PKN no., the number you noted down in step 2. Then click Confirm.

If the print head kit number is not entered correctly, printer malfunctions may occur and the warranty may be voided.

Cleaning is essential after changing the print head. No print jobs can be run until cleaning has finished. Refer to chapter 3 – Maintenance to carry out cleaning.

Wait for 2 minutes after cleaning before using your printer.

NOTE

Step 4 – Cleaning the printer

Once cleaning has been carried out, your printer is ready to customize your price tags.

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Updating the driver

Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options.

You can download an update for the Edikio Printer Suite from the

www.edikio.com website.

1 Click on Support at the top of the page. A new window opens. Select the Edikio printer model and click the Printer drivers and

Firmware link.

2 Then click on the file for the corresponding printer driver. 3 Accept the download then save the file in a directory on your hard drive. The file is stored as a zip file. You will need to extract it. 4 Then double-click on the file (Setup_Edikio_Printer_Suite.exe) that you have just downloaded in order to run the installation program.

Before any update, please contact your Edikio by Evolis reseller for guidance on the advisability or otherwise of carrying out this operation.

For more details about this procedure, please refer to the Installing the printer driver chapter.

NOTE

The printer driver can also be updated in the Edikio Printer Suite with the update verification wizard.

NOTE

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Firmware update (for Windows)

Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down.

The firmware update is done with the Edikio Print Center. The update can be done automatically or manually.

Updating the firmware with the automatic update wizard

We recommend using the update verification wizard. This wizard will first find the available updates for the software suite. Once the software suite has been updated, run this wizard again to verify the updates of the printer firmware. To launch this wizard, go to Edikio Print Center > Tools > Update verification wizard.An Internet connection is required for the wizard to run.

Updating the firmware manually

If you wish to update your firmware manually, you can run the update wizard for the printer firmware. Before starting, you should download the firmware update files from the

www.edikio.com website:

1 Go to Help, then select the Edikio printer model. 2 Under Printer drivers and Firmware, click the file for the corresponding Firmware. 3 Accept the download then save the file in a directory on your hard drive. 4 Now open the Edikio Print Center and double-click the name of your printer. The Properties window opens. 5 Then go to 'Maintenance > Firmware update' and click 'Launch the firmware update wizard.' This wizard will help you in the process

of updating your printer firmware.

6 When prompted by the program, follow the instructions and select the ".firm" file that you have just downloaded to your computer. 7 This operation can take up to 1 minute. When the firmware is installed on your printer, it will restart. The update is complete and your

equipment is ready for use.

8 If the printer is not showing the "Ready" status, this means that the update was not carried out correctly or that the printer may not

be working properly. Check the connection cables and run a new update.

The update is complete, and your equipment is ready to customize your price tags. However, if you experience problems while updating the firmware with the Edikio Print Center, please contact your Edikio by Evolis reseller, who can provide a new file to install the firmware.

Never interrupt the transfer between the computer and printer during the download phase (powering off the printer or computer, unplugging a cable). This will result in a complete inability to restart the printer. Should such an incident occur, please contact your Edikio by Evolis reseller, who will need to replace your printer's processing board.

Before any update, please contact your Edikio by Evolis reseller for guidance on the advisability or otherwise of carrying out this operation. In general, these updates are required only in the event of a problem or malfunction that has been clearly identified by your Edikio by Evolis reseller.

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TECHNICAL SUPPORT

If you are having difficulties configuring or using your printer, read this manual carefully. If you need additional technical help, you will find a great deal of information on using and troubleshooting Edikio printers on the Evolis website at

www.edikio.com, under Support. In this section, you can download the updates for the printer driver and the firmware, and access the FAQ

, training

videos, etc. You can also find this content on the www.evolis.com website, under Drivers & Support.

Edikio by Evolis partner network

For any unresolved technical problems, contact an Edikio by Evolis reseller. If you do not know any Edikio by Evolis resellers, visit the www.evolis.com website and send us your query. Evolis will pass on the contact details of your nearest Edikio by Evolis reseller. When calling an Edikio by Evolis reseller, you will need to be close to your computer and ready to provide the following information:

1 The printer model and serial number 2 The configuration and operating system that you are using 3 A description of the incident that has occurred 4 A description of the steps that you have taken to resolve the problem

FAQs: * Frequently Asked Questions

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APPENDIX A

TECHNICAL SPECIFICATIONS

This section presents your printer's technical printing properties.

General features

• Single side print module, edge-to-edge printing (margin: 0.4 mm in color / 0.7 mm for printing in white monochrome)

• Color sublimation and monochrome thermal transfer

• Resolution of the print head: 300 x 300 dpi

• Resolution customizable to 300 x 600 dpi (monochrome and color printing) or 300 x 1200 dpi (monochrome printing only)

• 16 million colors

• 32 MB RAM

Print speed

CR80 full card printing, single-sided

• YMCKO 150 cards/hour

• White monochrome 375 cards/hour

• Black monochrome 430 cards/hour

Card management and specifications

• Automatic card feeder

• Feeder capacity: 50 cards (0.76 mm – 30 mil)

• Hopper capacity: 25 cards (0.76 mm – 30 mil)

• Card thickness: 0.5 to 0.76 mm (20 to 30 mil), adjustment using the gauge

• Card types: PVC cards

• Card format: ISO CR80 – ISO 7810 (53.98 mm x 85.60 mm) Long card 120 mm (120 mm x 50 mm) Long card 150 mm (150 mm x 50 mm)

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Ribbons

To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust® ribbons.

• Automatic recognition and setup

• Ribbon inserted in a cartridge for easier handling

• Graphical notifications of the ribbon level (almost finished, finished)

• Integrated ribbon saver for monochrome printing

• Number of prints per ribbon (CR80 card size):

- White: 1000 prints/roll - 1/2 YMCKO: 400 prints/roll

- Black: 2000 prints/roll - KO: 600 prints/roll

- YMCKO: 300 prints/roll

- Monochrome ribbons:

(blue, red, green, gold or silver)

1000 prints/roll

- YMCKO-K: 200 prints/roll

Ports/connectivity

• USB (1.0, 1.1, 2.0, 3.0)

• Ethernet TCP-IP 10BaseT, 100BaseT (Traffic Led)

• Optional 802.11b/g wireless connection

Display

• LED control panel with backlit control button

• Graphical printer notifications:

- Feeder empty/almost empty

- Cleaning alerts

- Ribbon nearly finished/finished warning

- Etc.

Software

• Supplied with Edikio Printer Suite® for Windows:

- Printer driver

- Edikio Print Center for administration, management, and printer setup

- Edikio Printer Manager for two-way graphical notification

- Compatible with Windows

(from XP SP3)

• Supplied with the Edikio software

• Evolis Premium SDK available on request

Requires .net 4.0 client proﬁle version

For older versions of Windows, you will only be able to use the printer through the printer driver (there is no Print Center or Printer Manager)

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Warranty conditions

• 2 years' warranty (printer and print head)

• Extended warranty available (contact your Edikio by Evolis reseller)

Warranty subject to strict compliance with speciﬁc usage and maintenance conditions and use of Evolis High Trust

® ribbons

Dimensions and weight

• Dimensions (H x W x L): 247 x 205 x 426 mm

• Weight: 3.78 kg

Security

• Space for Kensington®

security lock

Packaging contents

• Printer

• USB stick containing the Edikio software, the printer driver, the documentation, the warranty notice, etc.

• Printing consumables (cards, ribbon)

• Starter cleaning kit

• USB cable

• Power supply unit

• Power supply cable

• Quick Start Guide

Some packaging elements may vary. If you think an item is missing, please contact your Edikio by Evolis reseller for more

information.

Certification and declaration of conformity

• CE, FCC, ICES, VCCI, CCC

• RoHS

• ISM band from 13.553 to 13.567 MHz, transmission power lower than 10 dBμA/m at 10 m, PLL/ASK/semi-duplex operation

Power supply

• Power supply unit: 100-240 volts AC, 50-60 Hz, 1.7 A

• Printer: 24 volts DC, 2.7 A

Environment

• Min./max. operating temperature: 15° / 30°C (59° / 86°F)

• Humidity: 20% to 65% non-condensing

• Min./max. storage temperature: –5 °C / +70 °C (23 °F / 158 °F)

• Storage humidity: 20% to 70% non-condensing

• Ventilation while in operation: free air circulation

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APPENDIX B

DECLARATIONS OF CONFORMITY

In this section, you will find the certification for your Edikio Flex printer.

Declarations of Conformity

Concerning Safety and Electromagnetic Compatibility of Radio Equipment (Directives RED 2014/53/EU, BT 2014/35/EU, CEM 2014/30/EU and (RoHS2) 2011/65/EU) Manufacturer name: Evolis Manufacturer address: 14, avenue de la Fontaine

Z.I. Angers Beaucouzé 49070 Beaucouzé, France

Equipment name: Edikio Flex Manufacturing year: January 2017

I, the undersigned, Mr. Serge Olivier, Declare under my own responsibility, that the product described above is in conformity with the essential applicable requirements of the RED 2014/53/EU, BT 2014/35/EU, CEM 2014/30/EU and (RoHS2) 2011/65/EU) Directives:

Article 3.1 a: (electromagnetic compatibility protection requirement)

Safety standard applied EN60950-1: 2006 + A11 + A1 + A12 + A2

EN50364: 2010

Article 3.1 b: (electromagnetic compatibility protection requirements)

EMC standard applied EN55032: 2012

EN55024: 2010 EN61000-3-2: 2014 EN61000-3-3: 2013 EN 301489-3: 2013 (V1.6.1.)

Article 3.2: (effective use of the radio frequency spectrum to avoid damaging interference)

EMC standard applied EN300 330-2 V1.6.1

Full name: Serge Olivier Title: R&D Director Date: 30 January 2017

Signature:

EUROPE - Norway Only: This product is designed for an IT power system with phase-tophase voltage of 230V. Earth grounding is via the polarized, 3-wire power cord. FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan" SE: "Apparaten skall anslutas till jordat uttag" NO: "Apparatet må tilkoples jordet stikkontakt" DK: „Apparatets stikprop skal tilsluttes en stikkontact med jord, som giver forbindelse til stikproppens jord“.

FCC Federal Communications Commission notice

Radio frequency interference in the United States

The Edikio Flex model complies with the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B Digital device

Additional information:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try the following measures:

- Reorient or relocate the receiving antenna.

- Move the equipment away from the radio or television.

- Connect the equipment to a circuit other than that to which the receiver is connected.

- Consult the supplier or an experienced radio/TV technician. Use of a shielded twisted pair cable is necessary to comply with the restrictions laid down by part 15 of the FCC Rules for Class B digital devices. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the express, written consent of the company Evolis may cause harmful interference and void the FCC authorization to operate this equipment. We recommend keeping a distance of 20 cm between the user and the RFID module when it is in operation. This device is compliant with the RSS of Industry Canada applicable to radio devices exempt from licensing. Its use is authorized under the following two conditions: (1) The device must not cause jamming and (2) the device user must accept any radio-electrical jamming it experiences, even if this comprises its operation.

Japanese radio frequency interference (VCCI)

This equipment is Class B information technology equipment based on the rules laid down by the Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Its use in or close to a residential area may cause radio interference. If this occurs, you must take appropriate steps.

Evolis EDIKIO FLEX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual