User’s Guide
Plastic Card Printer
Dualys User’s Guide. Part Number: KU02E. Rev. A2
January 2006 © Evolis Card Printer
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Copyright Information
Evolis Card Printer © January 2006. All rights reserved.
Copyright Notice
Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated,
reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or
mechanical, without the express, written authorisation of the company Evolis Card Printer.
All information contained herein may be subject to modification without prior notice.
Evolis Card Printer accepts no liability for any possible errors herein, nor for any accidental damage or damage caused through the dissemination or the use of this manual.
Trademarks
Dualys is a trademark and Evolis is a registered trademark of Evolis Card Printer.
Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks
are marks of their respective holders. eMedia Card Designer is a trademark of Mediasoft Technologies.
Icons
Throughout this manual, different icons highlight important information, as follows:
Note
Indicates information that emphasizes or supplements important points of the main text.
Important
Advises you of information that is essential to complete a task, or points out the importance of specific information in the text.
Caution
Advises you that failure to take or avoid a specific action could result in physical harm to you, or could
result in physical damage to the hardware.
Warranty Information
Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions.
Return Materials Authorization
In order to make a warranty claim you must contact an Evolis Reseller. You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the
Evolis Reseller. The Evolis Reseller will bear the costs of shipping and insuring the printer from the repair location to
the address from which the printer was shipped.
Before returning any equipment for in-warranty or out-of warranty repair, contact an Evolis Reseller or an Evolis Repair
Center (ERC) for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside of the box. For more information about RMA or Evolis warranty statements, refer to the Warranty booklet enclosed with your Evolis printer.
Product Disposal
WEEE Directive
This symbol indicates that when the last user wishes to discard this product, it must be sent to
appropriate facilities for recovery and recycling.
By not discarding this product along with other household-type waste, the volume of waste sent
to incinerators or landfills will be reduced and natural resources will be conserved. Your Evolis
printer should be recycled according to your local standards. For more information, please
contact Evolis at: info@evolis.com.
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Table of contents
Introduction .................................................................. 4
Chapter I • Setting out ............................................... 4
Choice of a location
..................................................... 5
Unpacking the printer
................................................... 5
Description of the printer and its functions
.......................... 6
Installation of the interface cable and power supply
................ 7
Stand by
................................................................... 8
Ribbon installation
....................................................... 9
Card management....................................................................... 10
Placing the cards in the feeder
................................ 10
Installing the manual card feeder and loading the cards
.. 11
Adjusting the card thickness
.................................. 12
Using the output hopper.....................................................14
Other stages to the installation .....................................................14
Chapter II • Printing .................................................. 15
Installation of the driver
............................................... 15
Printing parameter setup
............................................. 16
Printing
................................................................... 19
Chapter III • Cleaning ............................................... 22
Cleaning the inside of the printer
.................................... 22
Cleaning of the print head
............................................ 25
Maintenance of the cleaning roller
.................................. 26
Chapter IV • Troubleshooting ................................... 28
Interpretation of the printer control panel
.......................... 28
Printing and interpreting a test card
................................. 31
Printing quality problems
.............................................. 32
Correcting card jamming
.............................................. 34
Changing a print head
................................................. 34
Customer service
........................................................ 37
Chapter V • Technical specifications .......................... 38
Chapter VI • Supplies ................................................ 39
Appendix A • Magnetic encoding ............................. 41
Appendix B • Smart card contact station .................. 44
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Introduction
We congratulate you for choosing a Dualys printer!
Dualys printers are the ideal solution for all printing of plastic cards and badges, student cards, transportation season tickets, employee badges, access control badges, membership cards, and all other applications requiring printing on the two sides of the card …
This product comes with a wide range of assistance services from the Evolis Company and its partners,
specially selected to help you effectively and professionally.
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Chap.1
Starting up
Choice of a location
The Dualys printer must be set up on a level surface, in a dust free environment.
It is essential to be able to access the printer from all sides for installation and use.
Unpacking the printer
Proceed as follows in unpacking the printer
1. Remove the upper protection foam.
2. Lift the printer out of its box, remove the protection bag and set it in the chosen place.
3 Remove all adhesive from the outside of the printer.
It is best to keep all the packing materials in case the printer has to be moved or returned for
any reason.
The following elements are supplied with your Dualys printer:
■
USB interface and Centronics parallel cables
■
A Quick Operating Guide)
■
A User’s Guide (this guide)
■
A Dualys CD (Drivers & Documentation)
■
A cleaning kit
■
A warranty booklet
■
A certificate of conformity with CE and FCC safety regulations
If any of the elements are missing from your package, contact your Evolis reseller.
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D
A
B
C
F
G
E
H
I
J
Description of the printer and its functions
We invite you to check the different components of your printer on the following drawings, to which
we will refer in this manual.
A Output hopper Collects the printed and/or encoded cards
B Cover lever Enables the printer cover to be opened and closed
C Card feeder Receives the cards for printing
D Control panel Shows the printer activity
E Manual card feeder Enables the cards to be inserted one by one (optional)
F Carrying handle Enables the printer to be carried
G Electrical connector Enables the printer to be connected to its power supply.
H Centronics parallel port (std) Enables data to be received and sent from and to the computer.
I USB port (std) Enables data to be received and sent from and to the computer.
J DB-9 connector (optional) Enables data to be received and sent from and to the computer
and coupler to be connected for chip cards personalization
K Flip Over module Rotates the card 180°
L Magnetic encoder Enables cards with magnetic tracks 1, 2 and 3 to be encoded
M Cleaning roller Removes all dust before the cards are printed
N Card thickness gauge Enables the thickness of the card to be adjusted from 0.25 mm to 1 mm
O Thermal print head Enables the cards to be printed in 300 dpi
P Identification label This label indicates the model and the serial number of the
printer
O
N
M
K
L
P
Printer control panel
A control panel is available on the top of the printer. Four lights are associated with symbols indicating
the printer activity. These lights indicate the following:
Refer to chapter 4 of this manual for further information on interpreting the messages of the
control panel.
Installation of the interface cable and
power supply
If you wish to use your Dualys printer with the USB port, install the Windows driver before
connecting this port.
1. Connect the interface cable supplied with your printer as indicated in the following
2. Connect the other end of the cable to the corresponding port on your computer
3. Connect the cable from supply to supply and then connect the power cable to the printer.
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Turned on
Data
reception
(Pushbutton)
End of
ribbon
No card
in the feeder
or feeder not
present
Cleaning
signal
Cover
open
4. Then connect the end of the power supply cable to an earthed socket
5. The printer is under power. The light on the control panel comes on and the print head
rises and falls to indicate the correct mechanical working of the printer. If the light fails to come on,
this means that the installation has not been carried out correctly or possibly that the printer is not
working properly. Check the installation.
Turn off the printer by pulling the plug out of the socket, which must always be accessible.
This product must be connected to an electrical installation that is correctly protected and
grounded.
FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan"
NO: "Apparatet må tilkoples jordet stikkontakt"
SE: "Apparaten skall anslutas till jordat uttag"
Stand by
The Dualys printer may be left in stand-by at any time by pressing the push
button as indicated. The green light on the push button goes out.
To reactivate the printer, press the push button for
one second. The green light on the push button
comes on.
The printer automatically goes into stand-by after 10 minutes of inactivity.
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USB 1USB 1USB 1
USB 2USB 2USB 2
The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons.
Evolis declines all responsibility if the printer or the print head are damaged through the
use of an unapproved ribbon.
The ribbon is automatically positioned each time the cover is opened.
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Ribbon installation
2. Install the ribbon in the printer as shown.
3. Close the cover of the printer.
1. Open the cover of the printer
by pressing the opening lever
then turn it.
Card management
Placing the cards in the feeder
Card thickness:
• Dualys printers admit cards with a thickness of 0.25 mm to 1 mm.
Advice on card selection:
■ Only use the type of cards appearing in the Technical Specifications in this manual
■ Do not touch the printing surface of the cards, as this would affect the quality of the printing
■ Do not use damaged or folded cards or cards with a raised texture
■ Always keep new cards in a clean, dust-free place
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1. Remove the feeder from the printer as shown.
2. Lower the spring system as shown and
insert 100 cards of 0.76 mm at most.
3. Put the feeder back in the printer. Then press on
the top of the feeder until it clicks.
max.max.max.
Installing the manual card feeder and loading the cards
The Dualys printer may be optionally fitted with a manual card feeder for inserting cards one by one.
Manual card feeder option should be set through the driver Properties. In the Tools tab click
on Dialog box button. Then select Manual feed option in Source Tray menu and in Output
Tray menu choose the option according to the required operation mode for the card exit.
`Click on the Set button to confirm.
The manual card feeder is installed as follows:
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1. Remove the feeder from the printer as shown.
2. Using the lever, adjust the thickness
of the card to MAX position.
3. Place the manual supply tray in the printer as indicated. Then press on the top of
the feeder until it clicks.
4. Insert the card as shown.
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Adjusting the card thickness
The Dualys printer is fitted with a manual adjustment system for the thickness of the cards that is acces-
sible either from inside the printer or when the cover is open.
Dualys printers accept card thickness from 0.25 mm (10mil) to 1 mm (40mil).
Factory setting for card thickness is 0.76 mm (30mil).
To adjust the thickness of the cards using the feeder cage
1. Remove the feeder from the
printer as shown.
2. Adjust the thickness of the cards used
by moving the handle from right to left on
the required card thickness.
3. Put the feeder back in the printer. Then press on the
top of the feeder until it clicks.
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To adjust the card thickness from inside the printer
1. Open the cover of the printer by pressing
the opening lever and then turn it.
2. Remove the ribbon if there is one in the
printer. Then adjust the thickness of the
cards used by moving the handle from right
to left on the required card thickness.
3. Reinstall the ribbon in the printer
and close the cover.
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Using the output hopper
The Dualys printer is fitted with an output hopper with a capacity for 100 cards in 0.76 mm format.
This is intended to receive the printed and/or encoded cards.
Other stages to the installation
You have now completed the installation (material) of your Dualys printer. For the moment, we would
urge you to carry on reading this manual and we would inform you that there are still two extra stages
to be followed to make your Dualys printer fully operational:
• Installation of the drivers
• Printer cleaning
1. Locate the output hopper and rotate it.
2. Remove the printed and/or encoded
cards as shown.
The hopper should be completly rotaded until it clicks. The “Cover open” LED will
blink when the hopper stands in middle position.
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Chap. 2
Printing
Installation of the driver
Before using your Dualys printer, you must install its driver.
Remember: the driver and Dualys printer operate under Windows 2000, NT 4.0 and Xp.
The CD provided with the printer includes a utility which automates the installation of the
printer driver. This utility installs the driver the right driver for your
configuration.
• Insert the DRIVERS & DOCUMENTATION CD-Rom reader.
• Wait a few seconds until the CD welcome program tells you to choose your language.
• Click on the flag of your required language.
• Another menu appears telling you to install the printer driver. Follow the instructions below to set up your
Evolis printer.
You use Windows, your printer is connected to the mains, the Parallel cable or USB is not connected.
■ Click on Driver installation.
■ An installation menu appears suggesting you preserve the installations previously performed.
By default the cases are hidden and the installation programme will delete all existing set-ups.
■ Click on Install to start the procedure.
■ When told to do so, choose the type of interface you wish to use to connect your Evolis printer:
USB or Parallel.
The installation programme asks you to turn on the printer. Carefully follow the instructions
below:
■ Connect the USB or Parallel cable between the PC and the printer.
■ The system will automatically detect your peripheral and start the Add Printer
assistant
after a few seconds.
■ Select Next, the Finish.
■ Click OK in the Information window.
■ The installation is complete, click on End.
■ Click on Quit to close the installation programme
Your Evolis printer is ready to personalise your cards once more.
In the event of any incident in the installation, consult the chapter Windows Users - Installation Manual
The installation of a driver under Windows NT, 2000 or Xp may require the authorization of the
system administrator. In the event of any problem, contact this administrator to advise you on the
installation method and associated rights of access.
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