Evolis Dualys 3, PBL401ccU, Pebble 4, PBL401ccU-M, PBL401ccH-00AC User Manual
...
Pebble and Dualys User’s Guide part number: KU09E Rev. B0
Ev
olis Car
d Print
er © June 2007
USERÕs Guide
CCooppyyrriigghhtt IInnffoorrmmaattiioonn
Ev
olis Card Printer © June 2007. All rights reserved.
CCooppyyrriigghhtt NNoottiiccee
Users must respect the copyright laws applicable in their country. This manual must not be
photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the
means that might be, albeit electronic or mechanical, without the express, written authorisation of the company Evolis Card Printer.
All information contained herein may be subject to modification without prior notice.
Evolis Card Printer accepts no liability for any possible errors herein, nor for any accidental
damage or damage caused through the dissemination or the use of this manual.
TTrraaddeemmaarrkkss
Pebble and Dualys are trademarks and Evolis is a registered trademark of Evolis Card Printer.
Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or
r
egistered trademarks are marks of their respective holders. eMedia Card Designer is a trade-
mark of Mediasoft Technologies.
IIccoonnss
Throughout this manual, different icons highlight important information, as follows:
Indicates information that emphasizes or supplements important points of the main text.
Advises you of information that is essential to complete a task, or points out the importance
of specific information in the text.
Advises you that failure to take or avoid a specific action could result in physical harm to
you, or could result in physical damage to the hardware.
WWaarrrraannttyy IInnffoorrmmaattiioonn
Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions.
RReettuurrnn MMaatteerriiaallss AAuutthhoorriizzaattiioonn
In or
der t
o mak
e a warr
anty claim you must contact an Evolis Reseller. You will be responsible for
packaging the printer for shipment and the costs of shipping and insurance of the printer from the
point of use of the print
er t
o the Evolis Reseller. The Evolis Reseller will bear the costs of shipping
and insuring the printer from the repair location to the address from which the printer was shipped.
Before returning any equipment for in-warranty or out-of warranty repair, contact an Evolis
Reseller or an Evolis Repair Center (ERC) for a Return Materials Authorization (RMA) number.
Repack the equipment in the original packing material and mark the RMA number clearly on
the outside of the box. For more information about RMA or Evolis warranty statements, refer to
the W
arr
anty bookl
et enclosed with your Evolis printer.
PPrroodduucctt DDiissppoossaall
WEEE Directive
This symbol indicates that when the last user wishes to discard this product, it must
be sent t
o appr
opriat
e f
acilities for recovery and recycling.
By not discarding this product along with other household-type waste, the volume
of was
te sent to incinerators or landfills will be reduced and natural resources will
be conserved. Your Evolis printer should be recycled according to your local standards. For more information, please contact Evolis at: info@evolis.com.
TThhaannkkss ffoorr cchhoooossiinngg aann
EEvvoolliiss CCaarrdd PPrriinntteerr ttoo
ppeerrssoonnaalliizzee yyoouurr bbaaddggeess
Using the latest printing and encoding technologies, Evolis
Pebble and Dualys offer their users both performance and
quality.
Evolis printers, fully adapted to both small and midvolume runs, combine simplicity of use and functional
richness: high quality printing, magnetic encoding, encoding of both contact and contactless smart cards.
The ‘Evolis Genuine Product’ line of consumables linked to
the printer was specifically developed and optimized to
guarantee the highest quality of printing.
Using these consumables increases the life span of your
badges and of your Evolis printer.
As for all Evolis products, particular care has been used in
writing this manual. But if an error has still managed to slip
into these pages without our wanting it, please let us know
by sending an e-mail to info@evolis.com. Evolis will then do
everything in its power to correct the problem and give you
complete satisfaction.
11
Install the Evolis printer
Technology and benefits ...........................................06
Initial approach
......................................................07
Install your printer
..................................................09
Check the components shipped
Connect the cables
Printer Control panel...............................................11
Stand by ...............................................................11
Install the ribbons
...................................................12
Monochrome or color ribbon
Install the cards .....................................................13
Types of cards
Placement in the feeder
Adjustment of thickness
Remove the personalized cards ..................................15
22
Setting of parameters
Windows print driver ...............................................17
Installation of the print driver
Properties of the driver
Card printing configuration in
an office automation application
33
Error messages and diagnostics
Notification of messages...........................................25
LED indicator
Port Monitor
Interpretation of messages .......................................26
Status messages
Alert messages
Error messages
Diagnostics assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Print and interpret a test card
Identify the software versions installed
Contents
44
Servicing and Maintenance
Ordinary maintenance..............................................29
Clean the card feed module
Service the cleaning roller
Clean the print head
Maintenance .........................................................34
Replace the cleaning roller
Replace the print head
Updat
e the Firmware
Update the print driver
Troubleshooting .....................................................38
Free a card in the printing unit
Improve printing quality
Assistance.............................................................41
Network of Evolis partners
Look for information on www
.evolis.com
Download updates
55
Characteristics
Declaration of conformity..........................................42
Printer specifications
...............................................44
Printer options
.......................................................45
List of “Evolis Genuine Product” consumables
...............46
List of Pebble and Dualys accessories
..........................46
Magnetic encoding
..................................................47
Smart card contact station
........................................49
Contents
IIn
nssttaallll
tth
hee
E
Evvoolliiss
p
prrii
n
ntteerr
The aim of this first part is to assist you, step-by-step, in
discovering your new printer and putting it to work for you.
By taking the time to review these few pages, you will get more
detailed knowledge about your printer and its capabilities, while
optimizing the time needed to install and start using the product.
TTeecchhnnoollooggyy aanndd bbeenneeffiittss
The Evolis Pebble and Dualys printers are specially designed for users requiring superior quality of
printing, high availability as well as premium performances.
The personalization cycle includes various stages, depending on the nature of the card: magnetic
encoding, smart card encoding with or without contact, monochrome or color printing, and single or
dual-sided printing.
The Evolis printer can combine multiple encoding options, which make it possible to personalize all
types of cards available on the market.
T
ruly flexible, the printers can be used for batch printing with the 100-card feeder, or “over-the-
counter” printing, with cards inserted manually, one after the other.
Moreover, Evolis will study any of your special requirements for specific applications, and investigat
e appr
opriat
e modifications.
The Pebble and Dualys printers are product leaders for the entire range of personalized badges:
professional and business cards, identification badges, membership cards, and event cards.
The
y have also been immensely successful in niche applications such as discount cards, loyalty cards,
transportation passes, debit and credit cards, student IDs, and security badges for access control.
1
1
06
07
IInniittiiaall aapppprrooaacchh
A Output hopper Collects the printed and/or encoded cards.
B Cover lever Enables the printer cover to be opened and closed.
C 100-card Feeder Receives the cards for printing.
D Control Panel Shows the printer activity.
E Manual card feeder (option) Enables the cards to be inserted one by one. E
F Carrying handle
Enables the printer to be carried.
G DB-9 connector(s) (option) Enables data to be received and sent "from" and "to" the computer
or a coupler to be connected for chip cards personalization
H Power supply connector Enables the printer to be connected to its power supply.
I USB computer connector (std) Enables data to be received and sent "from" and "to" the computer.
J RJ45 Ethernet connector (option) Enables data to be received and sent from and to computer(s)
through an Ethernet network.
K Cleaning roller Removes all dust before the cards are printed.
L Card thickness gauge
Enables the adjustment of the cards from 0.25 mm (10 mil) to 1 mm (40 mil).
M Thermal print head Enables the cards to be printed in 300 dpi.
N Identification label Indicates the model and the serial number of the printer as well as
its Mac address (necessary for hooking up to the Ethernet network T
CP/IP).
O
Contactless (RFID) card encoding
Enables contactless chip cards to be personalized.
antenna (option)
P
Magnetic encoding head (option)
Enables cards with magnetic tracks 1, 2 and 3 to be encoded.
Q
Smart c
ard contact station (option)
Enabl
e cards with chip to be personalized.
08
IInniittiiaall aapppprrooaacchh
A Output hopper Collects the printed and/or encoded cards.
B Cover lever Enables the printer cover to be opened and closed.
C 100-card Feeder Receives the cards for printing.
D Control Panel Shows the printer activity.
E Manual card feeder Enables the cards to be inserted one by one.
F Carrying handle Enables the printer to be carried.
G DB-9 connector(s) (option) Enables data to be received and sent "from" and "to" the computer
and coupler to be connected for chip cards personalization.
H Power supply connector Enables the printer to be connected to its power supply.
I USB computer connector (std) Enables data to be received and sent "from" and "to" the computer.
J
RJ45 Ethernet connector (option)
Enables data to be received and sent from and to computer(s)
through an Ethernet network.
K Flip-over station Rotates the card 180°.
L
Contactless (RFID) card encoding
Enables contactless chip cards to be personalized.
antenna (option)
M Cleaning roller Removes all dust before the cards are printed
N Card thickness gauge Enables the thickness of the card to be adjusted from
0.25 mm (10mil) to 1 mm (40mil)
O Thermal print head Enables the cards to be printed in 300 dpi.
P Identification label This label indicates the model and the serial number of the printer.
Q
Magnetic encoding head (option)
Enables cards with magnetic tracks 1, 2 and 3 to be encoded.
R
Smart c
ar
d c
ont
act s
tation (option)
Enabl
e c
ar
ds with chip t
o be per
sonalized.
09
IInnssttaallll yyoouurr pprriinntteerr
The Evolis printer must be set up in a dry, well-ventilated location protected against dust and air
curr
ents.
In addition, make sure you install your printer on a sturdy flat surface that can support its weight of
around 5,9 kg (13 Lbs) for Pebble and 7.4 kg (16 Lbs) for Dualys.
Finally, it is essential to allow free access to the connectors and to the power plug.
CChheecckk tthhee iitteemmss sshhiippppeedd
The Evolis printer is shipped with a set of accessories that we invite you to examine.
Please take note that this list may vary in terms of the geographic area where you are located.
The printer is shipped in an original container specially designed to ensure that the product is protected against any risk of damage during shipment.
In the event of visible damage at the time of delivery, do not hesitate to carry out all required steps
as far as the shipper is concerned, and immediately contact your Evolis dealer who will provide you
with all necessary assistance.
Evolis has paid particular attention to the quality of this shipping material, and we urge you to keep
it in a clean, dry space.
This packaging material will be required to return equipment.
During the manufacturer’s guarantee period, returning material without the original Evolis
packaging could cause you to lose the benefit of this guarantee !
The following parts are furnished with your Evolis printer:
■ Power supply unit - VP ELECTRONIQUE or SWITCHBOX Type F10723-A or VP ELECTRONIQUE
Type EA10723
■ Main power cable
■ USB cable (length 1:80 m) - Item # A5017
■ CD-Rom Drivers & Documentations
■ CD-Rom eMedia Car
d Designer, badge design and per
sonalization softwar
e including
the utilization of an Excel source data base
■ Cleaning kit
■ Evolis Limited Guarantee document (must be consulted)
In the absence of one of these components, please contact your Evolis dealer.
Only use the power supply delivered with your Pebble or Dualys:
VP ELECTRONIQUE or SWITCHBOX Type F10723-A or VP ELECTRONIQUE Type EA10723
10
PPrree--iinnssttaallllaattiioonn aaccttiivvaattiioonn
Before installing the printer, please perform the following operations:
CCoonnnneecctt tthhee pprriinntteerr ttoo tthhee mmaaiinn ppoowweerr ssuuppppllyy
Connecting t
o the electrical system
Turn off the printer by pulling the plug out of the
socket, which must always be accessible.
This product must be connected to an electrical
installation that is correctly protected and grounded.
FI: Laite on liitettävä suojamaadoitus koskettimilla
varustettuun pistorasiaan
NO: Apparatet må tilkoples jordet stikkontakt
SE: Apparaten skall anslutas till jordat uttag
1. Connect the power supply cord to the power supply, then attach the power cord connector to the printer.
2. Then connect the end of the power supply cord to a grounded system outlet.
3. The printer is under power. The light on the control panel comes on and the print head rises and
falls to indicate the correct mechanical working of the printer. If the light fails to come on, this
means that the installation has not been carried out correctly or possibly that the printer is not
working properly. Check the installation.
Prior to any maintenance action, always disconnect the power supply cable.
For your own safety, these components must remain accessible at all times to permit
emergency action
This product must be connected to a correctly protected and grounded electrical installation
CCoonnnneeccttiinngg tthhee ddaattaa ccaabbllee
The data cable (USB, Ethernet or other) must never be connected before the installation of the
printer driver has been completed.
Refer to Chapter 2.1 and carefully follow these instructions.
11
PPrriinntteerr ccoonnttrrooll ppaanneell
A control panel is available on the top of the printer.
Four lights are associated with symbols indicating the printer activity.
These lights indicate the following:
Refer to chapter 3 of this manual for further information
on interpreting the messages of the control panel.
SSttaanndd bbyy
The printer automaticlly goes into stand-by after 10 minutes of inactivity. The
light on the push button from the control panel goes out. To reactivate the
printer, press the push button for one second.
The light on the push button comes on.
The Pebble and Dualys printers may be left in stand-by at any time by pressing a
few seconds the push button as indicated. The light on the push button goes out.
Turned on
Data reception
(Pushbutton)
End of
ribbon
No card in
the feeder
or feeder
not present
Cleaning
signal
Cover
open
12
IInnssttaallll tthhee rriibbbboonnss
The Evolis Pebble and Dualys printers use three types of ribbons:
■ Color ribbon also called multi-panel ribbons
■ Monochrome ribbons available in different colors: black, red, green, blue, white, gold, silver
■ Special ribbons such as scratch-off and hologram
The Evolis original ribbons are specially designed to guarantee optimum operation of your
equipment without any risk of damage. The use of ribbons from any other source than Evolis
could seriously damage the print head, consequently entailing the immediate interruption of
the factory warranty.
For optimum printing quality, Evolis recommends cleaning all the equipment each time a ribbon is
changed. It is up to the user to make this determination, provided, however, that he makes sure to
comply with the mandatory cleaning cycles in order to keep the equipment in perfect operating conditions (consult the chapter on Ordinary Maintenance).
The validity of the factory guarantee is conditional upon compliance with these cleaning
cycles (cf. Limited Evolis Warranty document).
MMoonnoocchhrroommee oorr ccoolloorr rriibbbboonn
To install a monochrome or color ribbon in the print module, proceed as follows:
The ribbon is automatically positioned
after the cover is closed
.
Installation of the print ribbons must be accompanied by
adequate defining of the parameters of the print driver.
Please refer to the chapters on
Properties of the Driver for
additional details.
1. Open the cover of
the printer by
pressing the
opening lever then
turn it in vertical
position.
2. Install the new
ribbon in the
position indicated in
the diagram:
•Toothed wheel
toward the rear
of the printer.
• Part including the
new ribbon located
on the right side
(card feeder).
3. Lower the cover
and lock it.
13
IInnssttaallll tthhee ccaarrddss
TTyyppeess ooff ccaarrddss
The P
ebble and Dualys printers support PVC cards varying in thickness between 0.25 mm (10 mil)
and 1 mm (40 mil). F
or optimum quality, these cards must comply with ISO Standard 7810.
They are of a number of types:
■ Blank cards
■ Magnetic stripe cards
■ Contact smart cards
■ Contactless smart cards
■ Smart cards and magnetic stripe
Correct positioning of the magnetic stripe cards and of the contact smart cards in the feeder must
be scrupulously observed. Failure to comply with the direction of insertion would prevent the encoding option from functioning.
IInnssttaallllaattiioonn iinn tthhee ffeeeeddeerr
The cards are installed in the feeder as follows:
Only use the type of cards appearing in the Technical Specifications in this manual
Do not touch the printable surface of the cards: the printing quality depends on this.
Do not use cards that are damaged, bent or that have an embossed texture.
Always store the blank cards in a clean and dust-free location.
1. Remove the
feeder as
indicated.
2. Insert the
cards into the
feeder as
indicated,
printable face
down.
3. Adjust the
gauge setting
in terms of the
thickness of
y
our c
ar
ds.
4. Put the feeder back into
plac
e in the print
er until it
“Clicks” in place.
14
AAddjjuussttmmeenntt ooff tthhee tthhiicckknneessss
The Pebble and Dualys printers are equipped with a manual system for setting the thickness of the
cards, which is accessible either through the feeder frame, or through the inside of the printing
modul
e when the cover is open.
The Pebble and Dualys printers accept card thickness between 0.25 mm (10 mil) and 1 mm
(40 mil). The factory thickness setting of the cards is 0.76 mm (30 mil).
To adjust the thickness of the cards using the feeder cage:
To adjust the thickness of the cards from the inside the printer:
1. Remove the feeder
from the printer as
shown.
2. Adjust the thickness of the
cards used by moving the
handle from right to left on
the required card thickness.
2. If applic
abl
e, r
emove the ribbon
from the printer. Then adjust the
thickness of the cards used by
moving the handle from right to
l
eft on the r
equir
ed c
ar
d thicknes
s.
3. Reins
t
all the ribbon
in the printer and
close the cover.
1. Open the c
o
v
er of the
printer by pressing the
opening lever and then
turn it.
3. Put the feeder back in
the printer. Then press
on the top of the feeder
until it clicks.
15
RReemmoovvee tthhee ppeerrssoonnaalliizzeedd ccaarrddss
Once the personalization cycle is completed, the card is delivered in the hopper located on the left
side of the unit.
The printer is fitted with an output hopper with a capacity for 100 cards (Dualys) or 50 cards (Pebble)
in 0.76 mm (30 mil) format. This is intended to receive the printed and/or encoded cards.
Locate the output
hopper and rotate it
(Dualys only)
Dualys: the hopper should be completly rotaded until it clicks. The “Cover open”
LED will blink when the hopper stands in middle position.
16
IInnssttaalllliinngg tthhee mmaannuuaall ccaarrdd ffeeeeddeerr aanndd llooaaddiinngg tthhee ccaarrddss
The Pebble and Dualys printers may be optionally fitted with a manual card feeder for inserting cards
one by one. Manual card feeder option should be set through the driver Properties in the
Graphic tab.
Then select
Manual feed option in Source Tray menu and in Output Tray menu choose the option
according to the required operation mode for the card exit.
The manual card feeder is installed as follows:
OOtthheerr ssttaaggeess ttoo tthhee iinnssttaallllaattiioonn
You have now completed the installation (material) of your Evolis printer. For the moment, we would
urge you to carry on reading this manual and we would inform you that there are still two extra stages to be followed to make your Evolis printer fully operational:
• Installation of the driver
• Printer cleaning
4. Insert the
card as
shown.
3. Place the manual
supply tray in the
printer as
indicated. Then
press on the top
of the feeder
until it clicks.
1. Remove the
feeder from
the printer as
shown.
2. Using the
lever, adjust
the thickness
of the card to
MAX position.
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