Evolis Dualys 3, PBL401ccU, Pebble 4, PBL401ccU-M, PBL401ccH-00AC User Manual

Pebble and Dualys User’s Guide part number: KU09E Rev. B0

Ev

olis Car

d Print

er © June 2007

USERÕs Guide

CCooppyyrriigghhtt IInnffoorrmmaattiioonn

Ev

olis Card Printer © June 2007. All rights reserved.

CCooppyyrriigghhtt NNoottiiccee

Users must respect the copyright laws applicable in their country. This manual must not be
photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the
means that might be, albeit electronic or mechanical, without the express, written authorisa­tion of the company Evolis Card Printer.
All information contained herein may be subject to modification without prior notice.
Evolis Card Printer accepts no liability for any possible errors herein, nor for any accidental
damage or damage caused through the dissemination or the use of this manual.

TTrraaddeemmaarrkkss

Pebble and Dualys are trademarks and Evolis is a registered trademark of Evolis Card Printer.
Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or
r

egistered trademarks are marks of their respective holders. eMedia Card Designer is a trade-

mark of Mediasoft Technologies.

IIccoonnss

Throughout this manual, different icons highlight important information, as follows:

Indicates information that emphasizes or supplements important points of the main text.

Advises you of information that is essential to complete a task, or points out the importance
of specific information in the text.

Advises you that failure to take or avoid a specific action could result in physical harm to
you, or could result in physical damage to the hardware.

WWaarrrraannttyy IInnffoorrmmaattiioonn

Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions.

RReettuurrnn MMaatteerriiaallss AAuutthhoorriizzaattiioonn

In or

der t

o mak

e a warr

anty claim you must contact an Evolis Reseller. You will be responsible for
packaging the printer for shipment and the costs of shipping and insurance of the printer from the
point of use of the print

er t

o the Evolis Reseller. The Evolis Reseller will bear the costs of shipping
and insuring the printer from the repair location to the address from which the printer was ship­ped.
Before returning any equipment for in-warranty or out-of warranty repair, contact an Evolis
Reseller or an Evolis Repair Center (ERC) for a Return Materials Authorization (RMA) number.
Repack the equipment in the original packing material and mark the RMA number clearly on
the outside of the box. For more information about RMA or Evolis warranty statements, refer to
the W

arr

anty bookl

et enclosed with your Evolis printer.

PPrroodduucctt DDiissppoossaall

WEEE Directive
This symbol indicates that when the last user wishes to discard this product, it must
be sent t

o appr

opriat

e f

acilities for recovery and recycling.
By not discarding this product along with other household-type waste, the volume
of was

te sent to incinerators or landfills will be reduced and natural resources will
be conserved. Your Evolis printer should be recycled according to your local stan­dards. For more information, please contact Evolis at: [e-mail].

TThhaannkkss ffoorr cchhoooossiinngg aann

EEvvoolliiss CCaarrdd PPrriinntteerr ttoo

ppeerrssoonnaalliizzee yyoouurr bbaaddggeess

Using the latest printing and encoding technologies, Evolis
Pebble and Dualys offer their users both performance and
quality.
Evolis printers, fully adapted to both small and mid­volume runs, combine simplicity of use and functional
richness: high quality printing, magnetic encoding, enco­ding of both contact and contactless smart cards.

The ‘Evolis Genuine Product’ line of consumables linked to
the printer was specifically developed and optimized to
guarantee the highest quality of printing.
Using these consumables increases the life span of your
badges and of your Evolis printer.

As for all Evolis products, particular care has been used in
writing this manual. But if an error has still managed to slip
into these pages without our wanting it, please let us know
by sending an e-mail to [e-mail]. Evolis will then do
everything in its power to correct the problem and give you
complete satisfaction.

11

Install the Evolis printer

Technology and benefits ...........................................06

Initial approach

......................................................07

Install your printer

..................................................09

Check the components shipped
Connect the cables

Printer Control panel...............................................11

Stand by ...............................................................11

Install the ribbons

...................................................12

Monochrome or color ribbon

Install the cards .....................................................13

Types of cards
Placement in the feeder
Adjustment of thickness

Remove the personalized cards ..................................15

22

Setting of parameters

Windows print driver ...............................................17

Installation of the print driver
Properties of the driver
Card printing configuration in
an office automation application

33

Error messages and diagnostics

Notification of messages...........................................25

LED indicator
Port Monitor

Interpretation of messages .......................................26

Status messages
Alert messages
Error messages

Diagnostics assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Print and interpret a test card
Identify the software versions installed

Contents

44

Servicing and Maintenance

Ordinary maintenance..............................................29

Clean the card feed module
Service the cleaning roller
Clean the print head

Maintenance .........................................................34

Replace the cleaning roller
Replace the print head
Updat

e the Firmware

Update the print driver

Troubleshooting .....................................................38

Free a card in the printing unit
Improve printing quality

Assistance.............................................................41

Network of Evolis partners
Look for information on www

.evolis.com

Download updates

55

Characteristics

Declaration of conformity..........................................42

Printer specifications

...............................................44

Printer options

.......................................................45

List of “Evolis Genuine Product” consumables

...............46

List of Pebble and Dualys accessories

..........................46

Magnetic encoding

..................................................47

Smart card contact station

........................................49

Contents

IIn

nssttaallll

tth

hee

E

Evvoolliiss

p

prrii

n

ntteerr

The aim of this first part is to assist you, step-by-step, in
discovering your new printer and putting it to work for you.
By taking the time to review these few pages, you will get more
detailed knowledge about your printer and its capabilities, while
optimizing the time needed to install and start using the product.

TTeecchhnnoollooggyy aanndd bbeenneeffiittss

The Evolis Pebble and Dualys printers are specially designed for users requiring superior quality of
printing, high availability as well as premium performances.

The personalization cycle includes various stages, depending on the nature of the card: magnetic
encoding, smart card encoding with or without contact, monochrome or color printing, and single or
dual-sided printing.

The Evolis printer can combine multiple encoding options, which make it possible to personalize all
types of cards available on the market.

T

ruly flexible, the printers can be used for batch printing with the 100-card feeder, or “over-the-

counter” printing, with cards inserted manually, one after the other.

Moreover, Evolis will study any of your special requirements for specific applications, and investi­gat

e appr

opriat

e modifications.

The Pebble and Dualys printers are product leaders for the entire range of personalized badges:
professional and business cards, identification badges, membership cards, and event cards.

The

y have also been immensely successful in niche applications such as discount cards, loyalty cards,

transportation passes, debit and credit cards, student IDs, and security badges for access control.

1

1

06

07

IInniittiiaall aapppprrooaacchh

A Output hopper Collects the printed and/or encoded cards.
B Cover lever Enables the printer cover to be opened and closed.
C 100-card Feeder Receives the cards for printing.
D Control Panel Shows the printer activity.
E Manual card feeder (option) Enables the cards to be inserted one by one. E
F Carrying handle

Enables the printer to be carried.

G DB-9 connector(s) (option) Enables data to be received and sent "from" and "to" the computer

or a coupler to be connected for chip cards personalization

H Power supply connector Enables the printer to be connected to its power supply.

I USB computer connector (std) Enables data to be received and sent "from" and "to" the computer.

J RJ45 Ethernet connector (option) Enables data to be received and sent from and to computer(s)

through an Ethernet network.

K Cleaning roller Removes all dust before the cards are printed.
L Card thickness gauge

Enables the adjustment of the cards from 0.25 mm (10 mil) to 1 mm (40 mil).

M Thermal print head Enables the cards to be printed in 300 dpi.
N Identification label Indicates the model and the serial number of the printer as well as

its Mac address (necessary for hooking up to the Ethernet network ­T

CP/IP).

O

Contactless (RFID) card encoding

Enables contactless chip cards to be personalized.

antenna (option)

P

Magnetic encoding head (option)

Enables cards with magnetic tracks 1, 2 and 3 to be encoded.

Q

Smart c

ard contact station (option)

Enabl

e cards with chip to be personalized.

08

IInniittiiaall aapppprrooaacchh

A Output hopper Collects the printed and/or encoded cards.
B Cover lever Enables the printer cover to be opened and closed.
C 100-card Feeder Receives the cards for printing.
D Control Panel Shows the printer activity.
E Manual card feeder Enables the cards to be inserted one by one.
F Carrying handle Enables the printer to be carried.
G DB-9 connector(s) (option) Enables data to be received and sent "from" and "to" the computer

and coupler to be connected for chip cards personalization.

H Power supply connector Enables the printer to be connected to its power supply.

I USB computer connector (std) Enables data to be received and sent "from" and "to" the computer.

J

RJ45 Ethernet connector (option)

Enables data to be received and sent from and to computer(s)
through an Ethernet network.

K Flip-over station Rotates the card 180°.
L

Contactless (RFID) card encoding

Enables contactless chip cards to be personalized.

antenna (option)

M Cleaning roller Removes all dust before the cards are printed

N Card thickness gauge Enables the thickness of the card to be adjusted from

0.25 mm (10mil) to 1 mm (40mil)

O Thermal print head Enables the cards to be printed in 300 dpi.
P Identification label This label indicates the model and the serial number of the printer.
Q

Magnetic encoding head (option)

Enables cards with magnetic tracks 1, 2 and 3 to be encoded.

R

Smart c

ar

d c

ont

act s

tation (option)

Enabl

e c

ar

ds with chip t

o be per

sonalized.

09

IInnssttaallll yyoouurr pprriinntteerr

The Evolis printer must be set up in a dry, well-ventilated location protected against dust and air
curr

ents.
In addition, make sure you install your printer on a sturdy flat surface that can support its weight of
around 5,9 kg (13 Lbs) for Pebble and 7.4 kg (16 Lbs) for Dualys.
Finally, it is essential to allow free access to the connectors and to the power plug.

CChheecckk tthhee iitteemmss sshhiippppeedd

The Evolis printer is shipped with a set of accessories that we invite you to examine.
Please take note that this list may vary in terms of the geographic area where you are located.

The printer is shipped in an original container specially designed to ensure that the product is pro­tected against any risk of damage during shipment.

In the event of visible damage at the time of delivery, do not hesitate to carry out all required steps
as far as the shipper is concerned, and immediately contact your Evolis dealer who will provide you
with all necessary assistance.

Evolis has paid particular attention to the quality of this shipping material, and we urge you to keep
it in a clean, dry space.

This packaging material will be required to return equipment.
During the manufacturer’s guarantee period, returning material without the original Evolis
packaging could cause you to lose the benefit of this guarantee !

The following parts are furnished with your Evolis printer:

■ Power supply unit - VP ELECTRONIQUE or SWITCHBOX Type F10723-A or VP ELECTRONIQUE

Type EA10723

■ Main power cable

■ USB cable (length 1:80 m) - Item # A5017

■ CD-Rom Drivers & Documentations

■ CD-Rom eMedia Car

d Designer, badge design and per

sonalization softwar

e including

the utilization of an Excel source data base

■ Cleaning kit

■ Evolis Limited Guarantee document (must be consulted)

In the absence of one of these components, please contact your Evolis dealer.

Only use the power supply delivered with your Pebble or Dualys:
VP ELECTRONIQUE or SWITCHBOX Type F10723-A or VP ELECTRONIQUE Type EA10723

10

PPrree--iinnssttaallllaattiioonn aaccttiivvaattiioonn

Before installing the printer, please perform the following operations:

CCoonnnneecctt tthhee pprriinntteerr ttoo tthhee mmaaiinn ppoowweerr ssuuppppllyy

Connecting t

o the electrical system

Turn off the printer by pulling the plug out of the
socket, which must always be accessible.
This product must be connected to an electrical
installation that is correctly protected and grounded.
FI: Laite on liitettävä suojamaadoitus koskettimilla
varustettuun pistorasiaan
NO: Apparatet må tilkoples jordet stikkontakt
SE: Apparaten skall anslutas till jordat uttag

1. Connect the power supply cord to the power supply, then attach the power cord connector to the printer.

2. Then connect the end of the power supply cord to a grounded system outlet.

3. The printer is under power. The light on the control panel comes on and the print head rises and

falls to indicate the correct mechanical working of the printer. If the light fails to come on, this
means that the installation has not been carried out correctly or possibly that the printer is not
working properly. Check the installation.

Prior to any maintenance action, always disconnect the power supply cable.
For your own safety, these components must remain accessible at all times to permit
emergency action

This product must be connected to a correctly protected and grounded electrical installation

CCoonnnneeccttiinngg tthhee ddaattaa ccaabbllee

The data cable (USB, Ethernet or other) must never be connected before the installation of the
printer driver has been completed.

Refer to Chapter 2.1 and carefully follow these instructions.

11

PPrriinntteerr ccoonnttrrooll ppaanneell

A control panel is available on the top of the printer.
Four lights are associated with symbols indicating the printer activity.
These lights indicate the following:

Refer to chapter 3 of this manual for further information
on interpreting the messages of the control panel.

SSttaanndd bbyy

The printer automaticlly goes into stand-by after 10 minutes of inactivity. The
light on the push button from the control panel goes out. To reactivate the
printer, press the push button for one second.
The light on the push button comes on.

The Pebble and Dualys printers may be left in stand-by at any time by pressing a
few seconds the push button as indicated. The light on the push button goes out.

Turned on

Data reception

(Pushbutton)

End of
ribbon

No card in
the feeder

or feeder

not present

Cleaning

signal

Cover

open

12

IInnssttaallll tthhee rriibbbboonnss

The Evolis Pebble and Dualys printers use three types of ribbons:

■ Color ribbon also called multi-panel ribbons

■ Monochrome ribbons available in different colors: black, red, green, blue, white, gold, silver

■ Special ribbons such as scratch-off and hologram

The Evolis original ribbons are specially designed to guarantee optimum operation of your
equipment without any risk of damage. The use of ribbons from any other source than Evolis
could seriously damage the print head, consequently entailing the immediate interruption of
the factory warranty.

For optimum printing quality, Evolis recommends cleaning all the equipment each time a ribbon is
changed. It is up to the user to make this determination, provided, however, that he makes sure to
comply with the mandatory cleaning cycles in order to keep the equipment in perfect operating condi­tions (consult the chapter on Ordinary Maintenance).

The validity of the factory guarantee is conditional upon compliance with these cleaning
cycles (cf. Limited Evolis Warranty document).

MMoonnoocchhrroommee oorr ccoolloorr rriibbbboonn

To install a monochrome or color ribbon in the print module, proceed as follows:

The ribbon is automatically positioned
after the cover is closed

.

Installation of the print ribbons must be accompanied by
adequate defining of the parameters of the print driver.
Please refer to the chapters on

Properties of the Driver for

additional details.

1. Open the cover of

the printer by
pressing the
opening lever then
turn it in vertical
position.

2. Install the new
ribbon in the
position indicated in
the diagram:

•Toothed wheel
toward the rear
of the printer.

• Part including the
new ribbon located
on the right side
(card feeder).

3. Lower the cover

and lock it.

13

IInnssttaallll tthhee ccaarrddss

TTyyppeess ooff ccaarrddss

The P

ebble and Dualys printers support PVC cards varying in thickness between 0.25 mm (10 mil)

and 1 mm (40 mil). F

or optimum quality, these cards must comply with ISO Standard 7810.

They are of a number of types:

■ Blank cards

■ Magnetic stripe cards

■ Contact smart cards

■ Contactless smart cards

■ Smart cards and magnetic stripe

Correct positioning of the magnetic stripe cards and of the contact smart cards in the feeder must
be scrupulously observed. Failure to comply with the direction of insertion would prevent the enco­ding option from functioning.

IInnssttaallllaattiioonn iinn tthhee ffeeeeddeerr

The cards are installed in the feeder as follows:

Only use the type of cards appearing in the Technical Specifications in this manual
Do not touch the printable surface of the cards: the printing quality depends on this.
Do not use cards that are damaged, bent or that have an embossed texture.
Always store the blank cards in a clean and dust-free location.

1. Remove the

feeder as
indicated.

2. Insert the

cards into the
feeder as
indicated,
printable face
down.

3. Adjust the

gauge setting
in terms of the
thickness of
y

our c

ar

ds.

4. Put the feeder back into

plac

e in the print

er until it

“Clicks” in place.

14

AAddjjuussttmmeenntt ooff tthhee tthhiicckknneessss

The Pebble and Dualys printers are equipped with a manual system for setting the thickness of the
cards, which is accessible either through the feeder frame, or through the inside of the printing
modul

e when the cover is open.

The Pebble and Dualys printers accept card thickness between 0.25 mm (10 mil) and 1 mm
(40 mil). The factory thickness setting of the cards is 0.76 mm (30 mil).

To adjust the thickness of the cards using the feeder cage:

To adjust the thickness of the cards from the inside the printer:

1. Remove the feeder

from the printer as
shown.

2. Adjust the thickness of the

cards used by moving the
handle from right to left on
the required card thickness.

2. If applic

abl

e, r

emove the ribbon
from the printer. Then adjust the
thickness of the cards used by
moving the handle from right to
l

eft on the r

equir

ed c

ar

d thicknes

s.

3. Reins

t

all the ribbon
in the printer and
close the cover.

1. Open the c

o

v

er of the
printer by pressing the
opening lever and then
turn it.

3. Put the feeder back in

the printer. Then press
on the top of the feeder
until it clicks.

15

RReemmoovvee tthhee ppeerrssoonnaalliizzeedd ccaarrddss

Once the personalization cycle is completed, the card is delivered in the hopper located on the left
side of the unit.

The printer is fitted with an output hopper with a capacity for 100 cards (Dualys) or 50 cards (Pebble)
in 0.76 mm (30 mil) format. This is intended to receive the printed and/or encoded cards.

Locate the output

hopper and rotate it

(Dualys only)

Dualys: the hopper should be completly rotaded until it clicks. The “Cover open”
LED will blink when the hopper stands in middle position.

16

IInnssttaalllliinngg tthhee mmaannuuaall ccaarrdd ffeeeeddeerr aanndd llooaaddiinngg tthhee ccaarrddss

The Pebble and Dualys printers may be optionally fitted with a manual card feeder for inserting cards
one by one. Manual card feeder option should be set through the driver Properties in the

Graphic tab.

Then select

Manual feed option in Source Tray menu and in Output Tray menu choose the option

according to the required operation mode for the card exit.

The manual card feeder is installed as follows:

OOtthheerr ssttaaggeess ttoo tthhee iinnssttaallllaattiioonn

You have now completed the installation (material) of your Evolis printer. For the moment, we would
urge you to carry on reading this manual and we would inform you that there are still two extra sta­ges to be followed to make your Evolis printer fully operational:

• Installation of the driver

• Printer cleaning

4. Insert the

card as
shown.

3. Place the manual

supply tray in the
printer as
indicated. Then
press on the top
of the feeder
until it clicks.

1. Remove the

feeder from
the printer as
shown.

2. Using the

lever, adjust
the thickness
of the card to
MAX position.

17

S

Seettttii

n

n

g

g

ooff p

paarraa

m

meetteerrss

Defining the parameters of the printer and of its driver is a
highly important step and requires very special attention.
As a matter of fact, a poorly-defined film, or improper
settings, are factors that have a negative impact on the quality
of personalization.
It is therefore essential to proceed in stages, changing the
parameters only when you are completely sure.
Evolis gives you at all times the ability to return to the ‘factory’
settings if the adjustments made do not give the expected results.

Be careful about defining the personalized parameters and do not hesitate to contact your
Evolis dealer to get the necessary advice and assistance prior to any modification.

WWiinnddoowwss pprriinntt ddrriivveerr

The Evolis Pebble and Dualys drivers operate under Windows XP, 2003 and Vista 32 and 64-bits

IInnssttaallllaattiioonn ooff tthhee pprriinntt ddrriivveerr

To install your print driver, you will need the CD-Rom ‘Drivers and Documentation’ shipped with your
Evolis printer.

Please make sure the data cable is disconnected before starting this procedure.

The installation program automatically selects the version to be installed in terms of your
operating system.

1. Load the ‘DRIVERS & DOCUMENT

A

TIONS’ CD-Rom in y

our CD drive.

2. W

ait a f

e

w sec

onds until the welcome screen asks you to choose your language. If the

CD-Rom does not launch aut

omatic

all

y, double click on the setup.exe file located in the DRIVERS

directory on the CD-Rom

3. Sel

ect y

our language by clicking on the appr

opriate flag.

4. Click the “Ins

t

all Driv

er” option t

o launch the setup pr

ogr

am

2

2

2

2

18

5. Windo

ws XP or 2003 platforms may require the Microsoft.NET package to be installed. Click OK

t

o confirm and start this installation.

Confirm your willing to proceed with the installation of Microsoft.NET by clicking on Yes.

Then continue the installation process ‘til it is complete.

The installation process is now complete. Click on OK to continue with the driver’s setup.

19

6. Setup is perf

ormed through a eight-step process. Make sure you stick precisely to the
installation guidelines. Some versions of Windows may require the user to have Administrator
rights to install the driver.

Step 1: disconnect the data cable

Step 2: accept the limited warranty conditions

Note: This window may appear during the installation. No action is required, and the window will
disappear during the pr

oc

es

s.

20

Step 3: Installation Process

Step 4: select the communication port

If you install your PC in USB mode, you can choose to activate the Port Monitor,
an application that displays all operating error messages on the PC screen.

Step 5: detect communication port

Wait until the setup wizard detects the communication port with your printer to carry on to the next step.

21

During this process, the following windows
may appear

. Click on 'continue' or 'install

this driver software anyway'

Step 6: personalize your printer

During this s

tep, you can set a personalized name to your printer.

The printer can also be defined as default
printer.

You may then select the Evolis Color Profile.
In selected cases, the color profile will enable
to get color textures on printings closer to
what is displayed on the screen.

Step 7: install driver and end of the process

When the installation process is over, print a test card to make sure your printer operates suitably.
You are now ready to use your printer.

If y

ou choose t

o install your printer via an Ethernet TCP/IP port, please download an additional
guide “Pebble-Dualys-User Guide-Ethernet Setup" from www.evolis.com/ en/supservices/down­load_UGQO.asp

Sel

ect “

P

ebbl

e

” or “Dualys”, then “Ethernet Setup”. Choose the appr

opriat

e language and click the

download button.

22

PPrrooppeerrttiieess ooff tthhee ddrriivveerr

Before using your printer, you must determine your personalized parameters:

■ T

ype of ribbon for printing the cards

■ Default parameter settings

■ Adjus

tment of encoding parameters

You will find more detailed information on Evolis ribbons in the ‘Evolis Genuine Product’
Consumables List section.

In general, it is recommended to retain the default parameters determined by the print driver.
Modification of these parameters by an uninformed user could lead to a poor quality of per­sonalization as well as to hardware damage.
So, stay alert and contact your Evolis dealer, who will guide you in adjusting these
parameters if applicable.

These printing par

ameters are accessible:

■ From the Start button located at the bottom left on the Windows task bar: select Printers and Faxes.

■ Choose your printer by left-clicking with the mouse, for example Evolis Dualys.

■ Click again but with right mouse key to bring up a menu, and select Properties.

An initial screen for setting the equipment properties parameters now appears.

The principal tabs for defining parameters are ‘Graphics’and ‘Tools’.

‘Graphic’ tab

• Choice of printing mode and of the associated ribbons

• Orientation of the printed card

• Number of copies

• Adjustment of the ribbon parameters: color, black panel, overlay panel options

(depend on the print ribbon selected)

Dualys Pebble

23

‘Tools’ tab

• Setting parameters and testing
of the magnetic encoding options

•

Testing and diagnostic tools

On-line help

A help file guides you in using each of the para­meters of the print manager in terms of the dif­ferent print modes and criteria selected.
To familiarize yourself with these different para­meters, we recommend that you consult this help
feature before making any changes.

Print a test card (Tools tab)

We recommend that you print a Test Card at the
time of the first use, and that you save it.
This card stores data that you may be asked to pro­vide if y

ou call Sales Service.

Default printer

Depending on your application, it may be important to define your Evolis printer as a default prin­ting peripheral device.

In that event, all your print work (not just cards but office documentation) will be sent to the Evolis
printer.

To define your default printer, proceed as follows:

■ Using the Start button at the bottom left of the Windows task bar, select Printers and Faxes.

■ Select your printer with a left mouse click, for example Evolis Dualys.

■ Click again using the right mouse key to bring up a menu, and choose Define as default printer.

Other tabs

> ‘General’ tab

::

Windows information window that allows you to print a test page to monitor the

computer-printer communication.

> ‘Ports’ tab

:

:

Windows control window that allows you to select the printing port and to validate use
of the appropriate print driver.
The parameters displayed should be changed only by a person with advanced computer skills.

> ‘Color management’ tab

:

:

This dialog box makes it possible to associate the printing with a specific

color profile.

>

‘Security’, ‘Sharing’, ‘Advanced’ tabs: Windows and Network parameters reserved for the system

administrator of your computer system.
Do not change without prior approval.

24

CCaarrdd pprriinnttiinngg ccoonnffiigguurraattiioonn iinn aann ooffffiiccee aauuttoommaattiioonn aapppplliiccaattiioonn

A large number of Windows applications permit the printing of a document (for example, the tools
of the Micr

osoft office suite: MS-Word, MS-Access, MS-Excel, MS-Power Point).

T

o help you familiarize yourself with formatting a card and setting the parameters for its formatting

and printing, we offer the following example:

Using Microsoft®Word

After first setting up the Evolis default printer:

■ Start the MS-Word application.

■ Click File on the menu bar, then click on Formatting.

■ The Paper tab proposes Paper format; select type ‘Card CR80’.

■ Under the Margins tab, set all the margins to

‘0’, then under Orientation, select Landscape.

■ Close the window by clicking on OK.

Your Word window should now look like this:

Your are ready to personalize your card by entering
the different composition components:

■ Logo and illustration.

■ Identification photo.

■ Fixed and variable text.

■ Bar code, etc.

EExxaammppllee:

:

Please note that this example does not propose to initiate the operator on operating the
MS-Word application. Its purpose is simply to establish a relationship between the gra­phics of a card and the parameters of the Evolis printer driver that are necessary for the

printing operation.

Setting the parameters of the Evolis print driver from MS-Word:

■ Click on File on the menu bar, then

click on

Print.

■ The dialog box informs you that the

Evolis printer has been selected.
Now click on

Properties. The Evolis

printer drive dialog box appears.

The printing par

amet

er

s f

or this graphics example are:

1.

Main

dialog box, select:

■

Type of ribbon: Standard 5 panel ribbon (YMCKO).

■

Click on 'Set ribbon' to validate

■

Orientation: Landscape.

■

Copy (number to be determined).

2. Graphic dialog box, select:

■

Black panel: All black points.

■

Varnish panel: All the surface.

3. Click on Apply if you modify a parameter, then on OK to successively close each dialog box.

4. Having returned to the main window, click OK to start printing.

Consult the help of each dialog box, if necessary. See the « Use of on-line help » paragraph above for
further information.

25

E

Errrroorr

m

meessssaa

g

geess

aan

n

d

d

d

diiaa

g

g

n

noossttiiccss

While the Evolis Pebble and Dualys printers were designed to
work independently, keeping your involvement to a minimum, it may
nevertheless be useful to become familiar with the main alert messages.

NNoottiiffiiccaattiioonn ooff mmeessssaaggeess

PPoorrtt MMoonniittoorr

The Port Monitor is a software component that helps you monitor your Evolis printer on a day-to-day
basis. When installed on your computer, it enables you to visualize the activity of your Evolis printer
unit from your work station.

No need to move: the Port Monitor will alert you as soon as an important message is sent by the printer.
For more information on this function, consult the

www.evolis.com site and download the documentation

relative to installation, parameter setting and operation.

DDeessccrriippttiioonn ooff tthhee pprriinntteerr ccoonnttrrooll ppaanneell

The control panel includes 1 button
and a 4-LED-type diode.

The lights on the control panel are
represented in one of the following
states:

Switched off Switched on Flashing

The push button returns the control panel to its original state after dealing with the following cases:

■

ABSENCE OF CARD or INTERNAL PRINTER PROBLEM.

■

ERROR IN MAGNETIC ENCODING.

■

CARD EJECTION.

The push button also enables:

■

The printer to be set to stand-by.

■

A test card to be printed.

■

A cleaning cycle to be started.

3

3

T

urned on

Data reception

(Pushbutton)

End of
ribbon

No c

ard in

the f

eeder

or feeder

not present

Cl

eaning

signal

Co

v

er

open

26

IInntteerrpprreettaattiioonn ooff mmeessssaaggeess

Consult the following states of the control panel to determine the activity of your Evolis printer or the nature of
the problem:

State of the lights Interpretation Solution or explanation

The printer is ready to receive data.

The printer receives data from one
or several of its interfaces.

■

There is no ribbon in the printer.

■

The ribbon has finished.

■

The ribbon has been badly installed
in the printer.

■

The ribbon is cut.

Check the state of the ribbon in the
printer. If you are have a printing job in
course, this restarts with a new card.

PRINTER READY

PROCESSING

END OF RIBBON

NO CARD IN FEEDER
OR FEEDER NOT PRESENT

WAITING FOR A CARD TO
BE INSERTED

PRINTER CLEANING
ALERT (AFTER 1000
INSERTIONS)

PRINTER CLEANING
ALERT (AFTER 1200
INSERTIONS)

PRINTER COVER OPEN

■

There is no card in the feeder.

■

The thickness of the cards has not
been correctly adjusted.

■

The cards are curved.

■

The cards are stuck together.

■

The feeder is not present in the
printer or is badly inserted.

Check the state of the cards in the fee­der or make sure that the feeder is pre­sent in the printer and correctly inser

­ted Then, press the push button for one
second. The printing restarts

■

The printer is waiting for a card to be
inserted.

The printer is fitted with the manual
card feeder option: insert a card in the
printer. Go to chapter 1 “Install the
Evolis printer”.

■

The printer has to be cleaned.

Go to chapter 4 “Servicing and
Maintenance”.

■

The printer has to be cleaned.

Go to chapter 4 “Servicing and
Maintenance”.

■

The print

er cover is open.
Close the cover of the printer.
The activity in course restarts.

27

State of the lights Interpretation Solution or explanation

■

The output hopper is midway bet­ween open and close positions.

Close or open the output hopper.
The activity in course restarts.

■

There is a card jammed in the prin­ting station or in the flip-over station.

■

A mechanical part in the printer is
faulty.

Press the push button for one second. If
the problem persists, call your Evolis
reseller for assistance.

■

The orientation of the magnetic
track in the feeder is not correct.

■

The type of encoding has not been
correctly parameterised (HICO or
LOCO).

Go to Chapter 5 of this

manual for more information.

■

The encoded data do not conform
to ISO 7811 or to the parameters
pre-defined in the properties of the
driver.

Go to Chapter 5 of this

manual for more information.

Press the push button for one second.
The printer restarts the magnetic
encoding cycle with a new card. If the
problem persists, call your Evolis
reseller for assistance.

■

The print head c

ooling sys

t

em is

activated.

The printer stops working for a few
seconds. As soon as the print head
reaches the normal working tempe­rature, the activity starts once more.

OUTPUT HOPPER POSITION
(Dualys only)

MECHANICAL PROBLEM

ENCODING ERROR

COOLING MODE

28

DDiiaaggnnoossttiiccss aassssiissttaannccee

In this chapter, you will find all the information required to perform certain simple procedures that you may
be asked to do by your Evolis dealer to provide you with the most effective assistance.

PPrriinnttiinngg aa tteesstt ccaarrdd

Printing a test card gives certain technical information about your printer and confirms its correct working.
We advise you to print it when the printer is put into service and to keep it at hand.

1.

Make sure there are a ribbon and a card in the printer.

2.

Press the push button for three seconds. All the lights go out.

3.

Press the push button once more and hold it down.

4.

The light of the push button comes on.

5.

Release the push button as soon as the light flashes.

6.

The test card is printed in a few seconds (in color if the printer has a color ribbon or in monochrome
if it has a black ribbon).

7.

The printed card is ejected into the output hopper.

IInntteerrpprreettiinngg aa tteesstt ccaarrdd

The printing of a test card gives the following information:

■

Correct printing of the colors and black.

■

The correct position of the ribbon in the printer.

■

The printer model.

■

The serial number of the printer.

■

The version of the Firmware installed in the printer.

This example below shows the Dualys printer test card:

Front side printing Back side printing

IIddeennttiiffyy tthhee ssooffttwwaarree vveerrssiioonn iinnssttaalllleedd

As indicated above, you can simply identify the software version loaded into your printer thanks to
the test card (Firmware no.). You can also identify the version of the print driver installed as follows:

■

Go into the driver
properties (on the print
driver logo, right-click
and choose

Pr

operties

)

■ Graphic

tab

■ About

button

S

Seerrvviiccii

n

n

g

g

aan

n

d

d

M

Maaii

n

nttee

n

naa

n

nccee

In this chapter, we suggest that you identify the ordinary service
operations for your Evolis printer that will enable you to ensure a
very high quality of personalization of your plastic cards.

Keep your Warranty in effect !

The factory warranty is subject to strict compliance with ordinary maintenance instruc­tions, and specifically to compliance with the equipment cleaning cycle intervals.
Failure to comply with the procedures described in this chapter entails cancellation of
the warranty on your printer and its print head.
Evolis will not be liable if the printer is used under non-approved maintenance conditions.

OOrrddiinnaarryy mmaaiinntteennaannccee

Evolis provides you with the following maintenance items, available under the following reference item

A5011 - UltraClean cleaning kit:

■ Five cleaning cards pre-saturated with 99% isopropyl alcohol.

■ Five 99% isopropyl-based cotton swabs.

■ A dispenser box of 40 pre-saturated cleaning wipes.

CClleeaann tthhee ccaarrdd ffeeeedd mmoodduullee

Cleaning cycle: every 1000 cards printed
Maximum interval between two cleaning cycles: 1200 printed cards

Maintenance accessory: pre-saturated cleaning cards

When a cleaning of the card feed module is necessary (every 1000 cards
printed), the cleaning light from the control panel comes on as follows:

This message is an alert that indicates to the operator that it is necessary to perform the cleaning cycle.
If the print

er is not cleaned after the LED illuminates, the LED will remain illuminated and will start
flashing when 200 additional cards have been printed.
In that e

v

ent, immediat

el

y s

t

op the w

ork in pr

ogress and proceed with the cleaning.

If there is no maintenance action on your part, the message will remain posted and the
factory warranty will be implicitly invalidated for failure to comply with the contractual
maintenance requirements.

29

4

4

2. Remove the cards

that are in the
feeder.

3. Insert the cleaning

card in the feeder
as indicated.

5. Put the feeder

back into the
printer than
press on the top
part of the
feeder until the
‘click’ is heard.

To service the printer card feed system, obtain a pre-saturated cleaning card specially designed for
the print

er.

A cl

eaning kit including samples of these cards is shipped with your Evolis printer.

Repeat

ed running of the card in the printer cleans the card feed rollers, the cleaning rollers, the

print head and the magnetic head (if y

our device has one).

Proceed as follows:

4.

Using the
lever, adjust
the thickness
of the card to
the MAX
position.

1. Remove the

card feeder
as indicated.

6. Open the

cover and
remove the
ribbon from
the printer
as shown.

7. Close the

cover of
the print

er

.

30

Following a cleaning cycle, wait 2 minutes until all the cleaner is completely evaporated
before using the printer.

Take advantage of this interruption to clean the print head (see below).

RReeccoommmmeennddaattiioonns

s

Maintenance of the card feed module ensures a high quality of printing. Evolis recommends
that you perform servicing on each ribbon change. Without waiting for the signal of the light
of the printer, proceed as described above.

31

SSeerrvviiccee tthhee cclleeaanniinngg rroolllleerr

The function of the cleaning roller is to eliminate any residual dust on the front and rear faces of the
cards before they enter the feeder system.

This roller, blue in color, therefore systematically becomes dirty. This is a sign of its efficacy.
If this roller remains clean, we suggest that you check its quality by contacting your Evolis dealer in
order to replace it, if applicable.

T

o supplement the servicing of the card feeder system which is intended to clean it, you can obtain

a saturated cleaning cloth and clean this component thoroughly.

Cl

eaning cy

cle

: on each ribbon change

Maintenance accessory: cleaning cloths

Proceed as follows:

1. Open the cover.

If there is one,
remove the ribbon
and locate the
cl

eaning r

oll

er.

2. Release

the
cl

eaning

r

oll

er
from its
seat.

8. Press the push button on the

control panel for a second.
The cleaning starts.

9. The used

cl

eaning card is
ejected in the
output hopper.

32

CClleeaann tthhee pprriinntt hheeaadd

Cleaning cycle: at each ribbon change

Maintenance accessory: cotton swab saturated with isopropyl alcohol

The print head is cleaned at the time the inside of the printer is cleaned (see above).

However, in order to preserve the original printing quality and to reduce the incidents created by the
presence of surplus ink on the surface of the print head, it is recommended that the print head be clea­ned r

egularl

y (at each ribbon change) using the c

ott

on swabs supplied with the UltraClean cleaning kit.

It is very important to protect the print head and any other related component handled
against any electrostatic discharge.

The print head is a fragile component of your printer. To prevent any damage to it:

■

Before cleaning the print head, disconnect the printer from its power supply.

■

Comply with the cleaning cycles.

■

Never put the print head into contact with pointed and or metal objects.

■

Avoid direct contact between the surface of the print head and the fingers. This could result in
an altered print quality, or even permanent damage to the print head.

3. Clean the roller with a

cleaning cloth from your
cleaning kit. Eliminate all
dust by rubbing the cloth
lightly over the entire
surface of the roller.

4. When it is dry, replace the roller into the printer, making

sure it is properly positioned.

5. Put the ribbon back in its place, lower and close the cover.

6. The printer is again available for use.

After a cleaning cycle, wait 2 minutes for the cleaning fluid to evaporate completely
before using the printer

33

After a cleaning cycle, wait 2 minutes until all the cleaning fluid evaporates before using
the printer.

Pr

oceed as follows:

2.

Take a cotton swab and
press the middle of the
tube until a click is
heard. The cotton
becomes saturated with
alcohol.

3. Carefully rub the cotton swab from right

to left along the print head for a few
seconds.

4. Close the cover. The printer is again ready

for operation.

1. Open the c

over
and locate the
printhead.

MMaaiinntteennaannccee

The Evolis printers are designed to offer the user quality of personalization, ease of use and equipment
l

ongevity.
However, depending on the type and volume of personalized cards as well as the operating environment,
certain elements are able to be exchanged by the user.
Moreover, it is common in the computer world to do regular upgrades of the software components:
the firmware and the print drivers.
The following chapters provide information on the ordinary maintenance operations that make it
possible to keep your Evolis printer in perfect working order.

RReeppllaaccee tthhee cclleeaanniinngg rroolllleerr

In the event your cleaning roller becomes less efficient despite regular maintenance, it needs to
be replaced in order to keep the print head from becoming clogged and ultimately permanently
damaged. (See the chapter on Service the Cleaning Roller).

The cleaning roller is available as a consumable from your Evolis dealer.

To replace the roller, proceed as follows:

4.

Replace the ribbon, lower and and close the cover.

5. The printer is ready for operation.

RReeppllaaccee tthhee pprriinntt hheeaadd

The print head is a sensitive component of your equipment. It determines the print quality, and its regu­lar maintenance as well as the absence of dust in the immediate environment guarantee its longevity.

However, it can happen that this head needs to be replaced. Evolis has designed a unique device that
all

o

ws the user to proceed to this exchange without using any tools by simply following the instruc-

tions very carefully.

Before doing anything else, please contact your Evolis dealer in order to check with him whether it
is advisable to replace the print head. If applicable, the dealer will furnish you with a replacement
print head.

During the printer warranty period, Evolis has put in place a program for the replacement
of defective print heads. Your equipment is eligible for this program if:

■

You use only Evolis consumables (ribbons and maintenance products).

■

You have scrupulously complied with the equipment maintenance cycles.

■

You work in a dust-free environment in accordance with technical specifications.

■

You use flat cards without any rough areas that could damage the surface of the
print head.

34

1. Open the cover.

2. Locate the cleaning roller

and release it from its seat.

3. Install the new roller into

the printer, making sure
that it is c

orrectly

positioned in its seat.

1. Note the code indicated

on the white ticket affixed
t

o the print head. Y

ou
will be asked for this
code in Step 3.

2. Pick up the new

print head and
turn it t

o

war

d
you, with the
white connector
visible.

3. Connect the cable into its

seat, making sur

e it is in

the c

orrect direction. Do

not f

orce the mechanism,
as this part is relatively
sensitive.

4. T

urn the head so
that the notice is
visible: the
connector is no
longer visible.

35

T

o complete the exchange of the print head, proceed as follows:

Before changing a print head, make sure to disconnect the printer from its power supply.

Step 1 - Removing the defective print head

Step 2 - Installing the new print head

7. The head is put back in place.

1. Open the cover and locate the

print head.

2. Press down on the metal piece at

the bottom as indicated
in order to release the lugs of the
holding forks, then
pull the lugs out from their seat .

3. Turn the head

carefully and
disconnect the
connector linked
to the cable
without forcing
the mechanism.

36

8. Close the cover. The new print head is now installed.

Step 3 - Setting the parameters of the new print head

1. Power up the printer and make sure it is properly connected to a computer

on which the Pebble (or Dualys) printer print driver is installed.

2. Under print driver “Properties”, click on the “Tools” dialogue box.

3. In the “Dialog with printer” portion, enter the following command: Pkn;x

X = the print head kit number that you read in Step 2

Example: if the print head kit number is: 179-004-00048, you must enter the command:
Pkn;179-004-00048

If the print head kit number is not entered correctly, printer malfunctions can occur and the
warranty may be canceled.

Step 4 - Cleaning the printer

On the LED control panel, the cleaning light comes on as follows:

Cl

eaning is absolutely required after a print head change.

No printing should be started before this operation has been completed.

Refer to the

Clean Card Feed Module chapter to perform this operation.

Also service the cleaning roller and replace cards and ribbons.

Onc

e the cl

eaning is done, y

our Ev

olis printer is again ready to personalize your cards.

UUppddaattee tthhee FFiirrmmwwaarree

5. Insert the

head vertically
into the two
guides so as
to lock the
f

ork lugs into

their seats.

6. T

urn the print
head by
pressing the
t

op of the metal
piece in order
t

o clip it into
the spring­mount

ed part.

37

Updating the Firmware is a simple operation, but if is not carried out fully, the result can be a disabled.

Prior to any update, please contact your Evolis dealer who can advise you as to whether or not it is

appropriate to carry out this operation. In general, this type of update is required only in
case of a problem or malfunction clearly identified by your Evolis dealer.

In or

der to download an update from the

www

.evolis.com/en/supservices/access.asp

sit

e, you must

first have registered your product with Evolis (see chapter

Register your product in order to benefit

from updates).

1. Enter your login and password: a page is displayed.

2. Select the Pebble (or Dualys) printer model and the Firmware selection.

3. Accept the download and register the file in a directory on your hard disk.

The file is stored in compressed zip. file. You must extract it and save it in a temporary directory.

4. Then double-click on the file in the directory to start the download.

5. When asked by the program, click on the Download button to start the operation.

The downloading is in process, the push button from the control panel flashes.

6. After about thirty seconds, the Firmware has been transferred to the printer, and the operation

is complete. The light from the push button comes on and the print head rises and falls to
indicate the correct transfer of the firmware. If the light fails to come on or flashes, this means
that the transfer has not been carried out correctly or possibly that the printer is not working
properly. Perform a new transfer.

The update is complete, and your equipment is ready to personalize your cards.

Never interrupt the transfer between the PC and the printer

during the important downloading phase (by turning off the
printer or the PC, or disconnecting a cable). The result would be the total inability to restart
the printer.
If this ever occurs, please contact your Evolis dealer, who will replace your printer’s pro­cessor card.

UUppddaattee tthhee pprriinntt ddrriivveerr

The updating of the print driv

er is r

equir

ed in or

der t

o sol

ve malfunction problems.

Prior to any update, contact your Evolis dealer who can advise you as to whether or not it is
appropriate to carry out this operation.

In order to download an update from the www.evolis.com/en/supservices/access.asp site,
you must first have registered your product with Evolis (see chapter

Register your product

in or

der t

o benefit fr

om updat

es).

1. Ent

er y

our login and password: a page is displayed.

2. Sel

ect the P

ebbl

e (or Dual

ys) print

er model and the Drivers selection.

3. Accept the download and register the file in a directory on your hard disk.

The file is stored in compressed zip. file. You must extract it and save it to a temporary directory.

4. Then doubl

e-click on the fil

e (Setup.e

x

e) that y

ou hav

e jus

t extracted in order to start the

do

wnl

oading pr

oc

es

s.

F

or more details on procedures, please consult the chapter on

Ins

talling the Print Driver

.

38

TTrroouubblleesshhoooottiinngg

In this chapt

er, you will find out how to resolve certain problems that can arise while you are working.

Never use a metal tool or object to work on your equipment: you run the risk of hurting
yourself or damaging all or part of the equipment.

FFrreeee aa ccaarrdd jjaammmmeedd iinn tthhee pprriinnttiinngg uunniitt

When a card is jammed in the printing unit, the LEDS from the

control panel are as shown:

Work is interrupted.

Do not turn off the unit: this would lead to a loss of the printing jobs in progress that are
stored in the printer’s memory.

Remove the card as follows:

1. Open the cover of the printer and remove the ribbon.

2. Remove the card by pressing the push button and/or pushing it manually towards the printer

oulet. If there are several cards, push the top one first.

3. Replace the ribbon then close the printer cover.

4. Press the push button on the control panel for one second.

To prevent card jamming:

1. Make sure the cards are correctly adjusted with the right thickness.

2. Mak

e sur

e that the c

ar

d thickness corresponds to the specifications in the ”Technical

Specific

ations”

section of this manual.

3 Check that the cards are not curved.

39

UUppggrraaddee tthhee pprriinntt qquuaalliittyy

The following information will help you solve potential print quality problems that can arise when using
your printer. If, despite this information, you cannot solve the problem, contact your Evolis dealer.

NNootthhiinngg pprriinnttss

1. Check your equipment’s power supply

Make sure that:

■ The power cord is correctly connected to the printer and to a working outlet.

■ The printer is powered. The button must be illuminated.

■ The power supply used is the one shipped with the printer.

2. Check the card feeder and the card in the printer itself

■ Verify the presence of cards in the feeder.

■ Check that there is no jamming.

In that case, the LED would be as follows:

3. Check the ribbon

■ Make sure the ribbon is correctly installed and that the the cover is closed.

4. Print a test card

See the chapter “Print and interpret a test card”.

5. Check the printer’s interface cable

■ Check the connection to the computer and to the printer.

■ Try using another cable of the same type.

6. Check the print driver

■ Check for the presence of the print driver of the Pebble (or Dualys) printer in the Windows

parameters.

■ Check the computer’s printing parameters.

■ Make sure the Pebble (or Dualys) printer is selected as the default printer.

AA bbllaannkk ccaarrdd iiss eejjeecctteedd ffrroomm tthhee pprriinntteerr

1. Check the ribbon

■ Mak

e sur

e the ribbon is not finished or cut. Replac

e or r

eins

t

all the ribbon, if applic

abl

e.

2. Check the printer connection

■ Check the printer’s interface cable.

■ Check the c

onnection t

o the c

omput

er and t

o the printer.

■ Try using another cable of the same type.

3. Components of the print head are perhaps damaged

■ Print a test card.

If the test card does not print, contact your dealer for a replacement for the print head.

40

TThhee pprriinntt qquuaalliittyy iiss nnoott ssuuffffiicciieenntt

1. The contrast and brightness parameters must be modified

■ Lack of contrast and color saturation: increase the contrast and brightness parameters

in the print driver configuration.

2. The type of card used may be inappropriate

■ Make sure the type of cards used corresponds to the required specifications.

See the “Characteristics” chapter in this manual for more information.

TThhee tteexxttuurree ooff tthhee ccaarrdd iiss rroouugghh oorr nnoott ppeerrffeeccttllyy ffllaatt

■ Try to print using another type of card.

PPaarrttiiaall oorr iinnccoorrrreecctt pprriinnttiinngg

1. Check the parameters defined for the printing

■ Make sure no element of your formatting is outside the print margins.

■ Check the orientation of the document selected in the configuration of the print driver

(Landscape or Portrait).

2. Check the printer interface cable

■ If some unusual characters print out, make sure you are using the interface cable

appropriate for your printer.

■ Check the connection to the computer and to the printer.

■ Try using another cable of the same type.

3. Make sure the printer is clean

■ Clean the inside of the printer, the cleaning rollers and the print head, if necessary.

See the “Maintenance” chapter of this manual.

4. Make sure the cards are clean

■ Make sure they are stored in a dust-free location.

5. Mak

e sur

e the print head is cl

ean

See the procedure for cleaning the print head in the “Maintenance” chapter of this manual.

6. Check the ribbon

■ Make sure its position in the printer is correct.

■ Make sure it is unrolling correctly.

■ Make sure the ribbon is selected in the printer's driver (Graphics Tab). Don't forget to apply

by clicking on the 'Set ribbon' button

7. Check the print head

■ If horizont

al (whit

e) lines appear on the c

ar

d, some c

omponents of the print head

may be dirty or damaged.

■ Clean the print head.

Consult the “Maintenance” chapter for more information.

■ If the pr

obl

em is not sol

v

ed after cleaning, contact your Evolis reseller for a new print head.

41

AAssssiissttaannccee

In order to assist you on a day-to-day basis, Evolis has structured its customer service
ar

ound a network of specialized partners.
Moreover, to let you get answers to your questions 24/7, the Internet site www.evolis.com
includes a number of elements linked to the day-to-day operation of your Pebble and
Dualys.

NNeettwwoorrkk ooff EEvvoolliiss ppaarrttnneerrss

For any unresolved technical problem, contact an Evolis dealer. If you do not know of an Evolis dea­ler, go onto the

www.evolis.com site and send us your request. Evolis will give you the address of

the Evolis dealer closest to you. When you call an Evolis dealer, you must be next to your computer
and be prepared to provide the following information:

■ The type and serial number of your printer

■ The type of configuration and the operating system you are using

■ A description of the problem that has occurred

■ A description of the steps you have taken to solve the problem.

LLooookk ffoorr iinnffoorrmmaattiioonn oonn wwwwww..eevvoolliiss..ccoomm

If you need additional technical aid, you will find a large amount of information relative to the utili­zation and troubleshooting of the Evolis printers under the heading

Support & Services on the Evolis

Internet site.
This item offers the downloading of the most recent versions of Firmware, print drivers and user
manuals, Evolis printer use and maintenance and an FAQ* item to provide answers to the most fre­quently-asked questions.

*FAQ : Frequently-asked Questions

RReeggiisstteerr yyoouurr pprroodduucctt ttoo bbeenneeffiitt ffrroomm uuppddaatteess

To benefit from driver and Firmware updates, you must pre-register on the www.evolis.com site.

Ent

er the following address into your browser in

or

der to get access to the registration form.

http://www.evolis.com/en/supservices/profile.asp

Please fill out the entire form, making sure
to complete correctly the fields in red.

Y

ou will r

eceive a return confirmation e-mail

including your personal access codes.

C

C

h

haarraacctteerriissttiiccss

This chapter covers technical specifications and certifications
for the Evolis printer

DDeeccllaarraattiioonn ooff CCoonnffoorrmmiittyy

Concerning Safety and Electromagnetic Compatibility

Manufacturer’s Name: Evolis Card Printer
Manufacturer’s Address: 29, avenue de la Fontaine

Z.I. Angers Beaucouzé
49070 Beaucouzé - France

Material Designation: Dualys 3
Year of Manufacture: 2007

I, the undersigned, Serge Olivier,
Declare that I have received the assumption of the above material, used and installed in accordance with the notice, with the essential requirements of
Directives 73/23/CEE and 89/336/CEE, modified by 92/31/CEE and 93/68/CEE by the application of the following regulations:

EN 60950-1 of 2001
EN 55022 Class B of 1998
EN 55024 of 1998
EN 61000-3-2 of 2000
EN 61000-3-3 of 2000 +A1 of 2001

Full name: Serge Olivier
Title: Technical Manager
Date: May 2007
Signature:

EEUURROOPPEE::

Norway Only: This product is designed for IT power system with phase-to-phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord. FI: “Laite on

liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”

SE: “Apparaten skall anslutas till jordat uttag”. NO: “Apparatet må tilkoples jordet stikkontakt”

FCC Statement (For U.S.A.)

Federal Communications Commission Radio Frequency Interferences Statement

Dualys 3 models conform to the following specifications: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device.

Supplemental information:

This equipment has been tested and finds to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio
fr

equency ener

gy and, if not ins

t

all

ed and used in accordance with the instructions, may cause harmful interference to radio communications. However,

ther

e is no guar

antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television

r

eception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference’s by one or more of

the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and the receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Evolis Card Printer may cause, harm­ful interference and void the FCC authorization to operate this equipment.

VCCI (For Japan)

This is a Class B product
based on the standard of the
Voluntary Control Council for
Interference from Information
Technology Equipment (VCCI).

If this is used near a radio or television receiver
in a domestic environment, it may cause radio
interference. Install and use the equipment
according to the instruction manual.

End of life product disposal

This symbol indic

at

es that W

as

t

e El

ectrical and Electronic Equipment (WEEE) must be disposed of separately from normal household

was

t

e in or

der t

o pr

omot

e reuse, recycling and other forms of recovery and to reduce the quantity of waste to be eliminated though land-

fill. WEEE includes ac

c

es

sories such as r

emot

e c

ontrol, batteries, AC adaptor, etc. When you dispose of such products, please contact

y

our dis

tribut

or or Ev

olis at inf

[e-mail].

5

5

42

Concerning Safety and Electromagnetic Compatibility

Manufacturer’s Name: Evolis Card Printer
Manufacturer’s Address: 29, avenue de la Fontaine

Z.I. Angers Beaucouzé
49070 Beaucouzé - France

Material Designation: Pebble 4
Year of Manufacture: 2007

I, the undersigned, Serge Olivier,
Declare that I have received the assumption of the above material, used and installed in accordance with the notice, with the essential requirements of
Directives 73/23/CEE and 89/336/CEE, modified by 92/31/CEE and 93/68/CEE by the application of the following regulations:

EN 60950-1 of 2001
EN 55022 Class B of 1998
EN 55024 of 1998
EN 61000-3-2 of 2000
EN 61000-3-3 of 2000 +A1 of 2001

Full name: Serge Olivier
Title: Technical Manager
Date: May 2007
Signature:

EEUURROOPPEE::

Norway Only: This product is designed for IT power system with phase-to-phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord. FI: “Laite on

liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”

SE: “Apparaten skall anslutas till jordat uttag”. NO: “Apparatet må tilkoples jordet stikkontakt”

FCC Statement (For U.S.A.)

Federal Communications Commission Radio Frequency Interferences Statement

Pebble 4 models conform to the following specifications: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device.

Supplemental information:

This equipment has been tested and finds to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio
fr

equency ener

gy and, if not ins

t

all

ed and used in accordance with the instructions, may cause harmful interference to radio communications. However,

ther

e is no guar

antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television

r

eception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference’s by one or more of

the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and the receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Evolis Card Printer may cause, harm­ful interference and void the FCC authorization to operate this equipment.

VCCI (For Japan)

This is a Class B product
based on the standard of the
Voluntary Control Council for
Interference from Information
Technology Equipment (VCCI).

If this is used near a radio or television receiver
in a domestic environment, it may cause radio
interference. Install and use the equipment
according to the instruction manual.

End of life product disposal

This symbol indic

at

es that W

as

t

e El

ectrical and Electronic Equipment (WEEE) must be disposed of separately from normal household

was

t

e in or

der t

o pr

omot

e reuse, recycling and other forms of recovery and to reduce the quantity of waste to be eliminated though land-

fill. WEEE includes ac

c

es

sories such as r

emot

e c

ontrol, batteries, AC adaptor, etc. When you dispose of such products, please contact

y

our dis

tribut

or or Ev

olis at inf

[e-mail].

DDeeccllaarraattiioonn ooff CCoonnffoorrmmiittyy

43

44

PPrriinntteerr ssppeecciiffiiccaattiioonnss

GGeenneerraall SSppeecciiffiiccaattiioonnss

■ Color printing module

■ 300 dpi print head (11.8 dots/mm)

■ USB c

onnection

■ Option for Ethernet TCP-IP connection

■ 16 MB RAM all

owing two card storages (front & back)

■ Flip-over station for dual-sided printing (Dualys only)

■ Detachable feeder with a capacity of 100 cards (0.76 mm or 30 mil)

■ Output hopper with a capacity of 50 cards (Pebble) or 100 cards (Dualys) (0.76 mm or 30mil)

■ 1-Button and 4-LED control panel

■ Pebble available in three colours: Ocean blue, Fire red and Jungle green

■ Dualys available in Ocean blue colour

PPrriinntt MMooddeess

■ Color dye sublimation and monochrome thermal transfer

■ Enhanced color management system for top quality pictures

■ Edge-to-edge printing

■ Dual-sided printing (Dualys only)

■ Integrated ribbon saver for monochrome printing.

PPrriinnttiinngg ssppeeeedd

Personalization throughput will depend on card design and printer settings

■ YMCKO, 150 cards/hour

■ YMCK0-K, 125 cards/hour (Dualys only)

■ Monochrome 1 side, up to 1000 cards/hour

1

■ Monochrome 2 sides, up to 350 cards/hour (Dualys only)

1

SSuuppppoorrtteedd ppllaattffoorrmmss

■ Windows

TM

XP, 2003 and Vista, 32 & 64 bits

■ Mac

TM

OS X v10.2, 10.3 et 10.4

■ Linux

SSuupppplliieedd ssooffttwwaarree

■

eMedia Car

d Designer Softwar

e f

or designing and editing badges

•

Compatible with Windoxs XP, 2003 and Vista

•

Connection to Microsoft Excel databases

RRiibbbboonn ttyyppeess

■ 2-panel KO black monochrome ribbon - 500 cards/roll

■ 5-panel YMCKO color ribbon - 200 cards/roll

■ 6-panel YMCKO-K color ribbon - 200 cards/roll (Dualys only)

■ Half-panel YMCKO color ribbon - 400 cards/roll

■ Monochrome ribbons - Up to 1000 cards/roll: available in black, red, green, blue, white, gold and silver

■ Special ribbons - Varnish hologram - 350 cards/roll, Scratch-Off - Up to 1000 cards/roll

OOppttiioonnss

■ Encoding options (can be combined)

• Magnetic stripe encoder ISO 7811 HiCo/LoCo or JIS2

• Smart c

ont

act s

tation - ISO 7816-2

• Smart c

ont

act s

t

ation and enc

oding unit - PC/SC, EMV 2000-1

• Contactless encoding unit - ISO 14443A, B, ISO 15693, Mifare, DesFire, HID iCLASS

• Other types upon request

■ 100-card additional feeder: Ocean, Fire and Jungle

■ Manual card feeder: Ocean, Fire and Jungle

WWaarrrraannttyy

Use Evolis Genuine products for best performance and extended lifespan of your printer

■ Printer, print head: 3-year warranty, unlimited number of passes

2

45

Car

d types

All PVC, Composite PVC cards, PET1, ABS1and special varnished cards

1

Card format ISO CR-80 - ISO 7810 (53.98 mm x 85.60 mm – 3.375" x 2.125")
Car

d thickness

F

rom 0.25 mm (10 mil) to 1 mm (40 mil)

Dual-sided printing r

ecommend from 0,50 mm (20 mil)

Card feeder capacity 100 cards (0.76 mm-30 mil), 300 cards (0,25mm-10 mil)
Car

d output hopper capacity Pebble

:50 c

ards (0.76 mm-30 mil), 150 cards (0,25mm-10 mil)

Dualys:100 cards (0.76 mm-30 mil), 300 cards (0,25mm-10 mil)

Printer size Pebble: Height: 192 mm (7.55") - Length: 396 mm (15.59")

Width: 235 mm (9.25")
Dualys: Height: 235 mm (9.25”) - Length: 447 mm (17.59”)
Width: 237 mm (9.33”)

Printer weight Pebble: 5,9 Kg (13 lbs)

Dualys: 7,4 Kg (16.31 lbs)
Connections USB (Cable supplied), option for Ethernet (TCP-IP)
Electrical Power supply: 110-230 Volts AC, 1,8 A, 60-50 Hertz

Printer: 24 Volts DC, 3 A
Environmental Min/Max operating temperature: 15° / 30°C (59° / 86° F)

Humidity: 20% to 65% non-condensing

Min/Max storage temperature: -5° / +70°C (23° / 158° F)

Storage humidity: 20% to 70% non-condensing

Operating ventilation: free air

1

Under specific conditions

2

Subject to observance of specific conditions and use of Evolis genuine consumables

PPrriinntteerr ooppttiioonnss>>PPeebbbbllee

Part Number Product Description

PBL401ccU BASIC Pebble Basic

Basic printer without option, USB, 100-card feeder

PBL401ccU-M MAG Pebble Mag ISO

Printer equipped with an ISO Mag stripe encoder, Hico/Loco, 3-track,

USB, 100-card feeder

PBL401ccH-0S SMART Pebble Smart

Printer equipped with a Smart contact station (no encoding unit),

USB, 100-card feeder

PBL401ccH-00AC MIFARE Pebble Mifare

®

Printer equipped with a contactless Mifare® encoding unit, USB,

100-card feeder

Combination of encoding options and other encoding features available upon request.
Pebble is available with three different cover colours, cc stands for: OC : Ocean blue, FR: Fire red, JG: Jungle green

PPrriinntteerr ooppttiioonnss>>DDuuaallyyss

Part Number Product Description

DUA301OCU BASIC Dualys Basic

Basic printer without option, dual-sided, USB, 100-card feeder,

Ocean blue

DUA301OCU-M MA

G

Dual

ys Mag ISO

Print

er equipped with an ISO Mag s

tripe enc

oder, Hico/Loco, 3-track,

dual-sided, USB, 100-card feeder, Ocean blue

DUA301OCH-0S SMART Dual

ys Smart

Print

er equipped with a Smart c

ont

act s

tation (no encoding unit),

dual-sided, USB, 100-card feeder, Ocean blue

DUA301OCH-00AC MIF

ARE

Dual

ys Mif

ar

e

®

Print

er equipped with a c

ont

actl

es

s Mifare® encoding unit,

dual-sided, USB, 100-card feeder, Ocean blue

Combination of encoding options and other encoding features available upon request.
Dualys is only available with Ocean blue cover (OC)

46

LLiisstt ooff ““EEvvoolliiss GGeennuuiinnee PPrroodduucctt”” ccoonnssuummaabblleess

Part Number Description Pebble Dualys

Multi P

anel Color Ribbons

R3011 5-Panel Color Ribbon - YMCKO - 200 cards/roll ■■
R3314

6-Panel Color Ribbon - YMCKO-K - 200 cards/roll

■

R3012 2-Panel Monochome - KO - 500 cards/roll ■■
R3013

5 Half-Panel Color Ribbon - Half YMCKO - 400 cards/roll

■

■

Aimed at printing Color photo-ID cards

Monochrome Ribbons

R2011 Black Monochrome Ribbon - Up to1000 cards/roll ■■
R2012 Blue Monochrome Ribbon - Up to1000 cards/roll ■■
R2013 Red Monochrome Ribbon - Up to1000 cards/roll ■■
R2014 Green Monochrome Ribbon - Up to1000 cards/roll ■■
R2015 White Monochrome Ribbon - Up to1000 cards/roll ■■
R2016 Gold Monochrome Ribbon - Up to1000 cards/roll ■■
R2017 Silver Monochrome Ribbon - Up to1000 cards/roll ■■

Special Ribbons

R2018 Scratch-Off Ribbon - Up to1000 cards/roll ■■
R4001 Varnish Hologram Optoseal®Ribbon - 350 cards/roll ■■
R2019 BlackWAX Monochrome Ribbon - Up to1000 cards/roll ■■

Aimed at printing on ABS and rough surface

LLiisstt ooff PPllaassttiicc CCaarrddss

Part Number Description Pebble Dualys

C4001 Classic Blank White plastic cards – 0.76 mm (30mil) ■■

5 packs of 100 cards

C4002 Classic Blank White Plastic Cards – 0.50 mm (20mil)

■ ■

5 packs of 100 cards

C4003 Classic Blank White Plastic Cards with a HICO Magnetic Stripe

■■

0.76 mm (30mil) -5 packs of 100 cards

C4004 Classic Blank White Plastic Cards with LOCO Magnetic Stripe

■■

0.76 mm (30mil) -

5 packs of 100 cards

C1001 Premium Blank White Plastic Cards

■■

0.76 mm (30mil) - 5 packs of 100 cards

C1003 Premium Blank White Plastic Cards with HICO Magnetic Stripe

■■

0.76 mm (30mil) - 5 packs of 100 cards

C1004

Pr

emium Blank White Plastic Cards with LOCO Magnetic Stripe

■

■

0.76 mm (30mil) - 5 packs of 100 cards

LLiisstt ooff EEvvoolliiss PPeebbbbllee aanndd DDuuaallyyss AAcccceessssoorriieess

Part Number Description Pebble Dualys

Print

er Accessories

S5305cc Manual card feeder ■■
S5304cc 100-card feeder ■■
A5017 USB interface cable ■■
A5008

P

o

w

er suppl

y

■

■

A5009 Power cord, 220V ■■
A5010 Power cord, 110V ■■
A5019

P

ower cord, UK

■

■

MMaaggnneettiicc eennccooddiinngg

Pebble and Dualys printers with a magnetic stripe card encoder are called Pebble Mag and Dualys Mag printers.
The oper

ating mode of a Pebble and Dualys Mag printer is identical to that of a Pebble or Dualys printer.
The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single passage and then checks the data.
Set in high c

oercivity (HICO) or in low coercivity (LOCO) with a simple click from the Windows driver,
however, the encoders of the Pebble and Dualys Mag are sent adjusted to high coercivity (HICO) by
default, unless specifically requested on the order.

LLooccaattiioonn ooff tthhee mmaaggnneettiicc eennccooddeerr

The magnetic encoder is a module installed in the factory on
Pebble and Dualys Mag printers. The writing and reading head
is placed under the path of the cards and after the print head.

The encoding sequence of a card is still carried out
before printing.

Only use cards with magnetic tracks conform to ISO
7810 and ISO 7811. To work properly, the magnetic
track must be moulded in the card. Never use a card
with a glued magnetic track.

CCaarrdd oorriieennttaattiioonn

Cards with a magnetic track must be installed in the feeder so the magnetic strip faces upwards, as
follows:

SSeettttiinngg tthhee WWiinnddoowwss DDrriivveerr

When fir

s

t installing the Windows driver, it is necessary to parameterise the functions of the magne-

tic enc

oder. The functions of the magnetic encoder are accessible from the

T

ools

dial

og box of the

driver by clicking the

Encoding Definition button.

47

2. Lower the spring

system as shown
and insert 100
magnetic cards of

0.76 mm (30mil) at
most.

1. Remove the

feeder from the
printer as
shown.

3. Put the feeder back in

the printer. Then press
on the top of the feeder
until it clicks.

48

““MMaaggnneettiicc EEnnccooddeerr”” ddiiaalloogg bbooxx

The Magnetic Enc

oder

dial

og box opens on

selecting the

Encoding Definition button.

Track settings allows us to choose the ISO stan-

dar

d required for each track. See the table in
this Chapter for the information concerning the
ISO 7811 s

tandards.

Coercivity parameterises the magnetic encoder
in high (HICO) or low (LOCO) coercivity. A
magnetic track encoded in high coercivity is
more resistant to exterior disturbances than a
magnetic track encoded in low coercivity.

Direct encoding allows the direct encoding of
one or more magnetic tracks from this window
simply by selecting them and entering the data

to be encoded. Click on the “

Execute encoding” button to start the encoding cycle.

Automatic extraction allows cards with magnetic tracks to be encoded from Windows applications

(such as Word for example). A text field surrounded by the characters ”|” and ”|” (or another cha­racter to be defined by the user) may be interpreted as an encoding command by the driver.

CClleeaanniinngg ooff tthhee mmaaggnneettiicc eennccooddeerr

The head of a magnetic encoder needs regular cleaning to be able to assure the integrity of the data
encoded in the cards.
The magnetic encoder is cleaned when the printer is the object of a cleaning sequence with the pre-satu­rated cards (refer to the “Servicing and Maintenance” chapter in this manual for further information).

Repeated passages of the cleaning card inside the printer clean the card transport rollers, the clea­ning roller and the reading / writing head of the magnetic encoder.

If between two printer cleaning sessions (every 1000 cards printed), the reading/writing process has
failed with more than one card, it is recommended to manually start a printer cleaning process (refer
t

o the

“Servicing and Maint

enance” chapter of this manual for the procedure to be followed).

IISSOO 77881111 eennccooddiinngg ssttaannddaarrddss

1

Bit(s) per inch

2

Except the “?” character

3

Including the Start, Stop and LRC characters. The magnetic encoder generates these characters automatically.

Track no. Field separatorTrack density Types of characters Number of characters

T

r

ack 1

^

210 bpi

1

Alphanumeric

al

79

3

(ASCII 20- 95)

2

Track 2 = 75 bpi

1

Numerical 40

3

(ASCII 48-62)

2

Track 3 = 210 bpi

1

Numerical 107

3

(ASCII 78-62)

2

49

SSmmaarrtt CCaarrdd CCoonnttaacctt SSttaattiioonn

P

ebble and Dualys printers with a Smart Card Contact Station are called Pebble Smart and Dualys
Smart printers. The working mode of a Pebble and Dualys Smart printers is identical to that of a
P

ebble and Dualys printers. The Smart Card Contact Station of the Pebble Smart or Dualys Smart
enables the chips to be programmed to the ISO 7816-2 standards.

LLooccaattiioonn ooff tthhee ccoonnttaacctt ssttaattiioonn

The Contact Station is a module installed in the factory on
Pebble and Dualys Smart printers.
The Contact Station is positioned over the path of the cards and
before the print head. To contact the Station, the chip card is
placed under it and is pushed up.

The programming sequence of a chip is always car­ried out before the card is printed.

Only use chip cards conform to ISO 7816-2.
Never print on the chip.

CCaarrdd oorriieennttaattiioonn

Chip cards must be installed in the card feeder so that the chip is downwards, as shown below:

2. Lower the spring

system as shown
and insert 100
chip cards of 0.76
mm (30mil) at
most (chip
downwards).

1. Remove the

feeder from the
print

er as

shown.

3. Put the feeder back in

the printer. Then press
on the top of the feeder
until it clicks.

50

IInntteerrffaaccee ooff tthhee CCoonnttaacctt SSttaattiioonn

The P

ebble Smart and Dualys Smart printers are fitted with a DB-9 female connector on the back of
the printer. This connector, directly connected to the Contact Station inside the printer, is also
connected to an external coupler to program the chip.

DB-9 Connector pins Chip card contact points

1 C1 (V c.c.)
2 C2 (reset to 0)
3 C3 (Clock)
4 C4 (reserved)
5 C5 (Ground)
6

C6 (Vpp)
7 C7 (E-S)
8 C8 (reserved)
9 C9 Ground when the chip is commuted

with the Cont

act St

ation

USB

External Coupler

Serial Port, USB, …

A sequenc

e of c

ommands mus

t be sent via the interface of the printer to insert a card in the prin-

ter and then place it under the Station to establish contact

The command sequence is the following:

Sending the “Sis” sequence

■

One c

ar

d is mo

v

ed fr

om the f

eeder to the Contact Station and stops under it.

■

The card is pushed up to come into contact with the Station.

■

The print

er c

onnects the Cont

act St

ation to the DB-9 connector.

■

The chip may be pr

ogr

ammed via the serial or USB interface of the computer and the external coupler.

Check the Programming Guide of the Pebble and Dualys printers to obtain more complete
information on how to program a chip card.

DB-9 Connector