Eventide DIR911 User Manual

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DIR911 INSTANT RECALL RECORDER QUICK REFERENCE GUIDE

MAIN Screen

messages, restore to current message, and check saved messages.

RESTORE PREV MSG

NEXT MSG

Both automatically wrap when at the first or last mes sage. Once you have skipped through and selected the message you wish to listen to, pressing the RECALL button moves you into the PLAY screen (see below).

SYSTEM Ready

Ready - Ready to play/record Recording - Unit is in record mode, recording a new message Playing - Playing current message Paused - Current message paused, play continues Paused End - At the end of the current message

PLAY Screen

• Current date and time (18-May-00

• Saved message indicator (*)

• Message number (003)

• Status (Playing, Paused, Paused End)

• Speed of playback (range = 50% - 200%)

• Message date and time (18-May-00

• Caller ID/DTMF (2016411200 ID)

• Message time length (00:05:11)

REWIND

FAST FWD

PAUSE DONE

allows the user to exit the PLAY screen and jump back into the MAIN screen.

- is where all operations begin. From this screen, the user can record, play, cycle through

18-May-00 11:45:32 Msg # 001/999 Ready 17 May 00 00:00:00 0000000000000000 Msg Len 00:00:00 RESTORE PREV MSG NEXT MSG SYSTEM

changes the current message to the last recorded message.

(previous message) changes the current message to the one before and starts to play it. (next message) changes the current message to the next recorded message and starts

to play it.

allows you to view system information and/or configure the DIR911.

Unit status can be any of the following messages:

The PLAY screen comes up when you press ‘RECALL’. The display shows:

11:45:32)

09:11:23)

jumps back 1.25 seconds in the message and continues to play from that point forward; numerous presses move the time in the message back 1.25 seconds each press.

moves ahead 1.25 seconds in the message and continues to play from that point forward;

numerous presses move the time in the message ahead 1.25 seconds each press.

pauses the message at the time the key is pressed.

18-May-00 11:45:32 Msg # *003/999 Playing 100% 18-May-00 09:11:23 2016411200 ID Msg Len 00:05:11 REWIND FAST FWD PAUSE DONE

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Eventide Inc. One Alsan Way Little Ferry, NJ 07643 USA

201-641-1200 http://www.eventide.com logger@eventide.com

Installation and Operation

Eventide Model DIR911

Digital Instant Recall

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Table of Contents

Introduction to the DIR911 Initial Setup

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Connecting the Unit.................................................................................................................2

Factory Default Settings Time/Clock Configuration

Set the date and time..............................................................................................................4

Change/View the time source..................................................................................................5

Using the DIR911

......................................................................................................................5

Rear Panel Connection and Controls Front Panel Connections and Controls System Configuration Security Configuration Figure 1 - DIR911 Rack Mount Unit Front View Figure 2 - DIR911 Rack Mount Unit Back View Figure 3 - DIR911 Desk Top Unit Front View Figure 4 - DIR911 Desk Top Unit Rear View Appendix A - DIR911 Accepted External Time Source Protocols Appendix B: Chassis Grounding Appendix C: Auxiliary Audio Input Connections Appendix D - FCC Part 68 Telecommunications Statement

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Eventide Model DIR911 - Digital Instant Recall

Operator’s Manual

Introduction to the DIR911

The Eventide DIR911 is an instant recall recorder t hat takes telephone and/or auxiliary inputs and stores an incoming or outgoing audio m essage in digital memory, fr om which it is t hen immediately available for playback. The standard unit comes with approximately 64 minutes of audio storage, with an upgrade to 128 minutes of storage easily installed in the field. The unit offers the following features:

Playback speed control, allowing the operator to play back the message up to 50%

•

slower or 50% faster without any detectable change in audio pitch. This is invaluable for deciphering unintelligible messages Software controlled automatic g ain control (AGC)

•

Caller ID

•

DTMF (Dual Tone Multi Frequency) tone detection

•

Serial input/output ports f or Automatic Location Identification (ALI), Automatic Number

•

Identification (ANI), Remote Control, and external time synchronization Live monitor output with adjustable volume level

•

Playback speaker and headphone jack with adjustable volume level

•

Re-Record output with adjustable volume level

•

Off hook detection

•

External closure record activation

•

Optional UPS (Uninterruptable Power Supply) giving 40 minutes of backup power

•

(available from Eventide).

Typically, the DIR911 is used to record and then listen to an incoming or outgoing call immediately after the call has finished. In public safety applications, for example, when an operator receives a call, s/he may need to replay the call a few times, to make certain of the essential information before any action is taken. With the DIR911's adjustable speed control, the operator can speed up or slow down the message to make it int elligible (useful when the caller has been panicked and is inaudible at normal speed). In addition, the caller’s phone number and location are available to the operator.

The information contained in this manual is f or t echni cal setup of the Eventide DIR911 unit.

For operational information, see the operator’s Quick Reference Guide.

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Initial Setup

UNPACKING THE UNIT

The Eventide DIR911 is shipped with a power supply (cable attached), an RJ-11 cable, this manual, and the Quick Refer ence Guide.

Connecting the Unit

(A) Power Supply

WARNING: Improper power supply connection can damage the DIR911 and can

cause electric shock. For proper operation, use ONLY the power supply provided with the unit

Before applying power to the DIR911, mak e sure that t he outlet int o which you are plugging the power supply is a standard 110 VAC outlet. Any other voltage could damage the power supply and in turn damage the DIR911. Plug the mini-XLR locking connector from the power supply into the rear panel of the DIR911 first, then plug the power supply into the AC out let.

(B) Telephone Line The DIR911 has two RJ11 female connectors on the back panel. The phone line can be

plugged into either ; they are electrically connected t og ether inside t he DIR911. Both connect ors are wired as follows:

Pin 2 is phone plug tip (pin 3 on 6 pin connector) Pin 3 is phone plug ring (pin 4 on 6 pin connector)

Two connectors are provided should you need a loop-through line.

POWER-UP Screen

EVENTIDE

MODEL DIR 911 DIGITAL INSTANT RECALL SOFTWARE VERSION 1.00

When power is first applied to the DIR911, the POWER UP screen displays momentarily. It gives you the model number and the current soft ware version of the unit.

MAIN Screen

07-Oct-97 11:45:32 Msg # 001/999 Ready 1-Jan-89 00:00:00 0000000000000000 Msg Len 00:00:00 RESTORE PREV MSG NEXT MSG SYSTEM

The MAIN screen comes up on the display automatically. This is where all operations begin.

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Factory Default Settings

Time Source - Internal Time Code Format - 0 Auxiliary Channel Input Gain - 0.0 dB Auxiliary VOX threshold level - +16 dB

Auxiliary VOX hold time - 6 seconds Telephone Channel Input Gain - 0.0 dB Telephone Record Activation - VOX

Telephone VOX threshold level - +16 dB Telephone VOX hold time - 6 seconds Record priority - Telephone takes priority Phone line beep tone - Disabled

Sampling - 32 kbps User password - 00000 Security level - High Call counter - Cleared on power-up ANI source - Internal caller ID ALI phone number location - Line #1 Column#1 Length 10

External time source IO port configuration - 19200 baud, 8 data bits, no parity, 1 stop bit Caller ID/ANI IO port configuration - 19200 baud, 8 data bit s, no parity, 1 stop bit ALI IO port config uration - 19200 baud, 8 data bits, no parity, 1 st op bit Remote control IO port configuration - 19200 baud, 8 data bit s , no par ity, 1 stop bit Autorestore - 0.25 seconds Traffic - Light

Above is a list of t hose param eters t hat can be conf ig ured by the user , with the f actor y default s. If the def ault sett ings are suitable f or your application, you need only set the date and time and the (optional) password security feature and your unit will be ready to use. Instructions for changing the other setting ar e given below.

For the initial configurat ion of the unit, from t he MAIN screen press the SYSTEM soft key.

SYSTEM Screen

Configuration, System Information CONFIG SYS INFO DONE

SYS INFO Screen

Unit Serial Number: 911R00000 Current Firmware Version: 1.00 Memory Installed: 16 Megabytes DONE

Press the SYS INFO soft key. The SYS INFO screen displays the unit serial number, the current firmware version, and the amount of memory installed. Press the DONE key to return to the SYSTEM screen.

Press the CONFIG soft key. The screen will ask for a password. Factory def ault is 00000, you can simply hit DONE. See below for setting a password of your own.

ENTER CONFIG/PASSWORD Screen

- Ignore at this time. See below f or set ting password

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Please enter your password:

00000

CURSOR DECREASE INCREASE DONE

Simply press DONE to step to the CONFIG scr een.

NOTE

: The ENTER CONFIG/PASSWORD screen is bypassed when the unit security level is

LOW.

CONFIG Screen

- Leads to Clock and System Configuration

Configuring the DIR911

CLOCK SYSTEM DONE

From this screen, you can configure the clock (setting the time and time source), and/or change the settings of the parameters listed above.

Time/Clock Configuration

CLOCK CONFIGURATION Screen

- Leads to screens for setting date and time and

the time source

DIR911 Clock Configuration

SET TIME SOURCE DONE

Press the CLOCK soft key to access this screen. Here you can change the date and time and/or the source for keeping time in the DIR911. The DIR911 can synchronize externally to NENA Standard Time Code Formats 0, 1, or 2.

SET THE TIME Screen

- Set the date and time

16-May-00 13:52:12

CURSOR DECREASE INCREASE DONE

Press the SET TIME soft key to display this screen. Here you can set the date and time for the DIR911. The CURSOR key moves activity from one quantity to the next; the INCREASE and DECREASE keys affect the value of the display. When finished, the DIR911 will prompt you to “SET” or “CANCEL” the new time. This prompt prevents accidental re-setting of the internal timer.

From the CLOCK CONFIGURATION Screen, press the SOURCE soft key to display this next screen.

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TIME SOURCE Screen

acquired external time

- Change/View the time source , time code format, and last

Time Source: INTERNAL Format: 0

Last Acquired Time: 13-May-00 00:00:00

CHANGE FORMAT DONE

Here you can set the DIR911 to synchronize to an external time source. The DIR911 accepts NENA Standard Time Code Formats 0, 1, or 2. (See Appendix A for actual data format 0, 1, and 2 information) The format can be changed by pressing the format key. The screen also displays the time that the last valid external time code signal was received.

NOTE:

When set to INTERNAL time source, the unit ignores any external time code input. If the unit is set to EXTERNAL time source synchronization, then the external source takes priority, and the internal timer will update itself to the external time, even if you manually enter a new time.

Using the DIR911

If you have chosen to accept the factory defaults, have set the date and time, and have either set your own password or disabled the security feature (see CHANGING SECURITY LEVEL below), your unit is now ready for use.

16-May-00 11:45:32 Msg # 001/999 Ready 01-Jan-89 00:00:00 0000000000000000 Msg Len 00:00:00 SYSTEM PREV MSG NEXT MSG RESTORE

The MAIN screen is where all operations begin. From this screen, the user can record, play, cycle through messages, restore to current message, and check all saved messages.

PREV MSG (previous message) changes the current message to the one before and starts to play it.

NEXT MSG (next message) changes the current message to the next recorded message and starts to play it.

PREV MSG and NEXT MSG both automatically wrap when at the first or last message. Once you have skipped through and selected the message you wish to listen to, pressing the RECALL button moves you into the PLAY screen (see below).

RESTORE changes the current message to the last recorded message. Note: The unit will AUTORESTORE to the last recorded message after a set interval. Factory default is

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0.25 seconds; this can be changed. SYSTEM allows you to view system information and/or configure the DIR911. The ‘Ready’ message on the display is the unit status. Unit status can be any of the

following messages: Ready - Ready to play/record

Recording - Unit is in record mode, recording a new message Playing - Playing current message Paused - Current message paused, play continues Paused End - At the end of the current message

Recall

- Play, pause, rewind, fast forward

16-May-00 11:45:32 Msg # *003/999 Playing 100% 16-May-00 09:11:23 2016411200 ID Msg Len 00:05:11 PAUSE REWIND FAST FWD DONE

The PLAY screen is the TOP screen. It comes up when you press ‘RECALL’. Above is a typical PLAY screen example. The display shows:

Current date and time (07-Oct-97 11:45:32)

•

Saved message indicator (*)

•

Message number (003)

•

Status (Playing, Paused, Paused End)

•

Speed of playback (100%)

•

Message date and time (07-Oct-97 09:11:23)

•

Caller ID/DTMF (2016411200 ID)

•

Message time length (00:05:11)

•

REWIND jumps back 1.25 seconds in the message and continues to play from that point forward; numerous presses move the time in the message back 1.25 seconds each press.

FAST FWD moves ahead 1.25 seconds in the message and continues to play from that point forward; numerous presses move the time in the message ahead 1.25 seconds each press.

PAUSE pauses the message at the time the key is pressed. DONE allows the user to exit the PLAY screen and jump back into the MAIN screen.

When the end of the playing message is reached, the Paused End message appears in the status location. The % value following the Playing status message tells the user the speed of the playback. The range of playback is from 50% (the slowest) to 200% (the

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fastest); 100% is normal speed.

Note:

If the DIR911 unit is in HEAVY TRAFFIC mode, the PLAY screen allows the user

to switch between messages without having to return to the main screen.

16-May-00 11:45:32 Msg # *003/999 Playing 100% 16-May-00 09:11:23 2016411200 ID Msg Len 00:05:11 PAUSE REWIND FAST FWD DONE

Rear Panel Connection and Controls

(See Figure(s) 2 and 4)

Telephone Line

Both connectors are wired as follows: Pin 2 is phone plug tip (pin 3 on 6 pin connector) Pin 3 is phone plug ring (pin 4 on 6 pin connector) It does not matter which of the two jacks the phone line is plugged into; they are electrically connected together inside the DIR911. Two connectors are provided should you need a loop-through line.

Beep Adjust

This trim pot allows you to control the volume level of the beep tone injected onto the telephone interface line.

Off Hook Adjust

This trim pot allows you to control the off hook level of the telephone line.

Aux Audio In

A 3.5mm jack input for auxiliary audio input (e.g., two-way radio recording).

Port A

(DB9 connector) Serial Input/Output used for Timesync & Remote Control

Pin 1 - External Closure Contact Pin Pin 2 - RS-232 Remote control output (Tx) Pin 3 - RS-232 Remote control input (Rx) Pin 4 - No connect Pin 5 - GND Pin 6 - RS-485 positive data input (Rx+) Pin 7 - RS-485 negative data input (Rx-) Pin 8 - RS-485 positive data output (Tx+) Pin 9 - RS-485 negative data output (Tx-)

Port B

(DB9 connector) Serial Input/Output used for Automatic Location Identification

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(ALI) Pin 1 - No connect

Pin 2 - RS-232 ALI output (Tx) Pin 3 - RS-232 ALI input (Rx) Pin 4 - No Connect Pin 5 - GND Pin 6 - No Connect Pin 7 - No Connect Pin 8 - No Connect Pin 9 - No Connect

Port C

(DB9 connector) Serial Input/Output used for Automatic Number Identification (ANI) Pin 1 - No connect Pin 2 - RS-232 ANI output (Tx) Pin 3 - RS-232 ANI input (Rx) Pin 4 - No Connect Pin 5 - GND Pin 6 - No Connect Pin 7 - No Connect Pin 8 - No Connect Pin 9 - No Connect

Power/UPS On/Off switch

An on/off switch is used to turn the UPS (if installed) on and off. This can also be used as a power switch if modified by a certified Eventide technician.

Power Supply Input Mini-XLR

This 3-pin locking mini-XLR is connected to the power supply. Do not use any power source other than the unit supplied with the DIR911.

Front Panel Connections and Controls

(See Figure(s) 1 and 3)

Speed Control

Used to control the speed of playback. Range is 50%-200% with a default of 100%. Turning the wheel to the left decreases the speed of playback, turning it to the right increases playback speed.

Soft Keys

There are four soft keys that perform the functions indicated on the fourth line of the display. These screen functions are explained in the “Menu & Configuration Screens” section of this manual.

Save Key

Used to save or unsave a given message. When a message is recorded and the user

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does not want this message to be erased, s/he can “save” the message (indic ated by an asterisk * next to the message number). It will be stored in a separate section of memory reserved for this purpose. If the user wants to cancel the save, s/he simply presses the “Save” key again. The * will disappear and the message can now be recorded over as new messages come in.

Recall Key

Used to play back a given message. At any point in a given message (except at the end), the user can press the Recall key and that message will play back from the beginning again.

Monitor Output and Adjustment

A “live” mixed output of the incoming audio to the DIR911. The mixed audio is a combination of the telephone and auxiliary inputs. The adjustment trim pot allows the user to set the volume level of this output.

Phones and Volume Adjustment

The playback output for the selected message recorded by the DIR911. If there are no headphones plugged into the Phones jack socket, then playback audio comes through the speaker. The large volume knob allows the user to control the volume level of this output, whether to the speaker or through headphones.

Re-Record Output and Adjustment

The playback output of the selected message in the DIR911, designed to plug into an external tape machine or headphones. The adjustment trim pot allows the user to set the volume level of this output.

CONFIG 1 Screen -

gain, recording level activation, test record activation, set record priority, and

telephone line beep configuration

INPUT GAIN RECORD ACT BEEP MORE

Using configuration screen 1, you can configure/change/review the telephone and auxiliary channel input gain, the telephone record activation, off hook, vox, and external closure record level test and adjustment, set recording priority, and set the phone line beep to an appropriate level if desired. “MORE” leads to the Config 2 screen.

TELEPHONE/AUXILIARY INPUT GAIN Screen

and/or auxiliary input

System Configuration

Leads to Change/View Telephone/Auxiliary channel input

DIR911 System Configuration

- Change the gain of the telephone

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Telephone Input Gain: 0.0dB

Auxiliary Input Gain: 0.0dB

CURSOR DECREASE INCREASE DONE

If you want to “boost” the strength of the input signal of either the telephone or auxiliary inputs, the input gain for the appropriate channel can be changed here. As the number is increased from 0.0dB (the default value), it acts like an input volume control; the higher the input gain, the higher the input signal volume. The range of input gain of both channels is 0.0dB-22.5dB in increments of 1.5dB. The “CURSOR” key moves from telephone gain adjustment to auxiliary gain adjustment or vice versa. It is important to note that if the record activation is set to VOX, the higher the input gain, the more sensitive the VOX detection becomes.

RECORD ACTIVATION Screen

- Leads to set record activation, test/adjust activation

level, and set record priority.

Configure record settings and priority

ACTIVATION LEVEL ADJ PRIORITY DONE

From this screen, you can set the type of input to be used to trigger recording activation, set the input record level, and set the record priority.

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SET RECORD ACTIVATION Screen

- Set the record activation to VOX, Off Hook, or

External closure

Record Activation by: VOX

CHANGE DONE

From this screen, you can select the type of record activation to use on the telephone line input (the auxiliary input uses VOX activation only). There are three ways of triggering the DIR911 to start recording:

1. VOX, using the input audio level crossing a given threshold level,

2. Off hook, using the off-hook voltage on an active telephone line, and

3. External contact closure, using an external switch closure.

“CHANGE” steps through these choices. Press “DONE” to select.

TEST/ADJUST RECORD ACTIVATION LEVEL Screen

Hook, and VOX level adjustment and test screen

Test input record levels

EXT CLOSE OFF HOOK VOX DONE

- Leads to set Ext. Closure, Off

Here you can adjust and/or test the type of record activation used on the telephone line input. All three methods of activation can be tested here, as explained in the following screens.

TEST EXTERNAL CLOSURE ACTIVATION Screen

Close contact to test record activity

External Closure Record: DISABLED

Use Port A pin 1 closure, pin 5 GND

DONE

- Test the external contact closure

First, make sure that the external closure pins are connected. Port A pin 1 should be connected to the dry contact closure and the ground should be connected to Port A pin

5. Close and open the contact. The display should read ENABLED when the contact is closed (grounded) and DISABLED when the contact is open.

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TEST/ADJUST OFF HOOK ACTIVATION Screen

- Test/adjust the off hook record

level

Adjustment on back of unit

sets on/off hook record level

Phone is currently: ON HOOK

DONE

First, make sure that the phone is on the hook and the display reads “ON HOOK.” If it does not, adjust the trim pot labeled “Off Hook Adjust” (on the back of the unit) until the display reads “ON HOOK.” When you lift the phone off the hook, the display should say “OFF HOOK.” If it does not, adjust the same trim pot until the display reads “OFF HOOK.” You may need to lift the phone on and off the hook a few times to check this setting.

VOX RECORD ACTIVATION Screen

- Leads to Test/adjust of VOX record level and

hold time

Set VOX record level and hold time

LEVEL HOLD TIME DONE

This screen leads to screens that allow you to edit the VOX record level and hold time for both the telephone and auxiliary channels.

TEST/ADJUST VOX RECORD ACTIVATION Screen

- Test/adjust the VOX record

level

Tele VOX lvl: +16 dB Record: DISABLED Aux VOX lvl: +16 dB Record: DISABLED

Adjust here to set active record level

CURSOR DECREASE INCREASE DONE

You will need access to the phone or auxiliary input device used with the DIR911 for proper VOX level adjustment. The VOX threshold level (in decibels) is the level that the incoming signal needs to surpass to activate recording. Obviously, as the VOX level number increases, the volume of the incoming signal needed to activate recording will be higher. To test the setting, just talk into the phone or auxiliary input. At normal volume levels, the RECORD message should read ENABLED. If not, then lower the VOX level number until normal volume produces the message ENABLED.

If the setting is too sensitive (i.e., recording ENABLED when there is no signal), then raise the threshold level until the message reads DISABLED.

The range of threshold settings is 0dB-42dB, with a default setting of 16dB on both inputs.

The “CURSOR” key toggles between telephone and auxiliary adjustment. The

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“DECREASE” and “INCREASE” keys adjust the VOX level accordingly. Press “DONE” to select the value displayed.

SET VOX HOLD TIME Screen

- Set the VOX signal hold time

Telephone VOX hold time: 6.0 seconds

Auxiliary VOX hold time: 6.0 seconds

CURSOR DECREASE INCREASE DONE

The VOX hold time is the length of time that the unit will continue to record after a loss of input signal. For example, if an incoming caller puts the user on hold and the VOX hold time is set to 8 seconds, then the unit will continue to record for a minimum of 8 seconds while there is no signal present.

The range of hold time settings is 2.0 seconds to 12 seconds, with a default setting of

6.0 seconds on both inputs. The “CURSOR” key toggles between telephone and auxiliary adjustment. The

“DECREASE” and “INCREASE” keys adjust the VOX hold time accordingly. Press “DONE” to select the value displayed.

SET RECORDING PRIORITY Screen

- Set the recording priority to telephone,

auxiliary, or both

Set recording priority level here:

Telephone takes priority

CHANGE DONE

Although the DIR911 can accept both a telephone and an auxiliary input, it can only record one or a mix of both at a given time. Here you can set recording priority, i.e., if there is input from both sources, which takes precedence. If the telephone li ne i s usual ly more important and the auxiliary input is connected to a radio that is usually less important, then using recording priority as shown above, the telephone call will be recorded instead of the radio call. The choices are Telephone takes priority, Auxiliary takes priority, and Neither takes priority, mix together, which sets no priority but mixes the two signals together in one message.

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BEEP CONFIGURATION Screen

- Enable/Disable beep, set level of beep tone on

telephone line

The beep is currently: DISABLED

CHANGE CONSTANT DONE

This is the beep configuration screen. A 1kHz beep tone can be injected on the phone line to let the user and others know that they are being recorded. “CHANGE” steps between enabled and disabled.

When the CONSTANT key is activated, a constant beep tone is added to the telephone input signal. This allows you to set the volume level of the beep as compared to the level of the incoming signal. The constant tone is used only for adjusting the beep signal level. The “Beep Adjust” trim pot on the back panel of the DIR911 allows you to set the level of the beep tone on the recording. After completing beep level adjustment, then press “STOP” and set the beep enabled or disabled. Check it by plugging a set of headphones into the Monitor jack. The default beep setting is DISABLED.

CONFIG 2 Screen

- Leads to Change/View sampling rate, security configuration, and

message information

DIR911 System Configuration

SAMPLING SECURITY MSG INFO MORE

Using configuration screen 2, you can configure/change/review the sampling rate, security configuration including password configuration and security level, and message information. “MORE” leads to the Config 3 screen.

SAMPLING Screen

- Changing the sampling/transcoding rate

Transcoding Rate: 32 kbps

CHANGE DONE

As of current version, there is only one transcoding rate available, 32kbps. Eventide plans to add 64kbps at a later date. With the standard 16MB of DRAM, 64 minutes is available for recording at 32kbps, and 32 minutes is available at 64kbps. With an additional 16MB (total of 32) of DRAM 128 minutes is available for recording at 32kbps, and 64 minutes is available at 64kbps.

IMPORTANT NOTE

and all message audio and information is cleared.

: If you change the transcoding rate, the unit is effectively “reset”

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MESSAGE INFORMATION Screen

- Leads to Change/View message information

Call Counter and Message Information

TOTAL CALL CNT DONE

From the message information screen, you can look at information on all messages. You can view time and number of messages recorded, time and number of messages saved, time available for recording, and a 100000 call counter. You can also reset all message information.

Pressing “TOTAL” leads the user into the message times screen explained in the TOTAL MESSAGE TIMES Screen section.

“CALL CNT” leads the user into the call counter screen explained under CALL COUNTER Screen.

TOTAL MESSAGE TIMES Screen

- View total messages and message time

information

Recorded Msgs: 000 Time: 00:00:00 Saved Messages: 000 Time: 00:00:00 Available Recording Time: 01:01:26 ERASE ALL DONE

Here you can see the number of recorded messages and the corresponding total time, the number of saved messages and the corresponding total times, and the available recording time.

The Recorded Messages information includes all messages recorded, including saved and not saved. The Saved Messages time includes only saved messages and their corresponding times.

If “ERASE ALL” is pressed, the DIR911 will ask you if you are sure you want to erase all messages and reset them all. Simply press “YES” to reset and “NO” to keep the existing messages. All messages and corresponding information will be deleted and the message number will be rese t to 1.

message buffer is erased.

This includes all “saved” messages. The entire

However, THIS DOES NOT AFFECT THE CALL

COUNTER. The only way to reset the call counter is from the “Call Counter” screen.

CALL COUNTER Screen

- Reset/View call counter

The total # of calls received since

1-Jan-00 00:00:00 is 000000

Press RESET CNT to reset

RESET CNT DONE

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Here you can see how many calls have been received by this particular DIR911 since the unit was powered on or since the last call counter reset, whichever is the more recent. This feature can be used to analyze the activity of a given operator over a period of time, to check the number of calls a given location makes and receives in a given day, etc.

By pressing “RESET CNT,” you will reset the call counter to 0 and start it up again.

Security Configuration

The following screens are used when setting up the security in the DIR911. Security can be set to a high level, under which all configuration menus are password-protected. Factory default is “high,” default password is 00000.

SECURITY Screen

From this screen, you can change your password and the security level of the unit.

- Leads to changing password/security level

DIR911 Security Configuration

CHANGE PWD LEVEL DONE

CHANGING THE PASSWORD Screen

Please enter your current password:

CURSOR DECREASE INCREASE DONE

- Change your current password

00000

If you wish to change your security password, then enter the screen above by pressing “CHANGE PWD” in the SECURITY screen. The factory default password is 00000, which displays automatically. Press DONE.

The next screen asks for your new password. Enter your new password by moving from digit to digit with the cursor and using DECREASE/INCREASE on each digit. Press DONE when your new password is complete.

The next screen asks you to verify this new password by entering it again. Enter as above, and press DONE. The unit will notify you if the password change has been successful or if there was an error. If an error occurs, simply enter the current valid password and follow the procedure again.

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CHANGING SECURITY LEVEL Screen

- Change the security level

Current Security Level: HIGH SECURITY

CHANGE DONE

There are two levels of security available in the DIR911: HIGH and LOW . If the DIR911 is set to low security, there is no password protection. If it is set to high security, you can only edit the DIR911 configuration information by entering your password. High security is most useful when only one person (e.g., a supervisor) should have access to the DIR911 configuration and operators are not permitted to change any settings. High security is the factory default setting.

CONFIG 3 Screen

firmware upgrade, select Traffic (light or heavy), and Autorestore time.

- Configure Serial Input/Output, ANI and ALI configuration, field

DIR911 System Configuration

SERIAL I/O TRAFFIC AUTORESTORE DONE

Press “SERIAL I/O” and jump into the configuration screen. Press “TRAFFIC” to select LIGHT or HEAVY traffic(default is LIGHT). Press AUTORESTORE to change timing on Autorestore feature (default is 0.25 seconds).. Press “DONE” when DIR911 configuration is complete.

CONFIGURE IO Screen

Configure IO port, Serial data info

CONFIG MORE DONE

Press “CONFIG” to set up the serial IO communication rates for all four serial ports. “MORE” leads to the ANI/ALI, field upgrade menu and “DONE” leaves the IO configuration screens.

PORT CONFIG Screen

- Configure Serial Input/Output Port

External Time Sync IO Port (RS-485)

Rate:19200 Parity:None Data:8 Stop:1

Port A Out+ P8 Out- P9 In+ P6 In- P7

PORT CURSOR CHANGE DONE

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Here, the serial IO commun ication rate can be configured. Pre ssing “CURSOR” jumps from quantity to quantity; “CHANGE” changes the value of the quantity where the cursor is; and “PORT” changes the current port being configured. There are four ports available for configuration:

External Time Sync

•

Caller ID/ANI

•

ALI - Automatic Location ID

•

Remote Control

•

The available settings are as follows:

Baud rates: 300, 1200, 4800, 9600, 19200

•

Parity settings: None, Odd, Even

•

Data bits: 7 or 8

•

Stop bits: 1 or 2.

•

Included on this screen are the pin-outs for each of the port pins and the type of serial communication (i.e., RS-232 or RS-485). Press “DONE” when finished.

ANI/ALI UPGRADE Screen

WHERE ANI SETUP ALI UPGRADE DONE

- Configure ANI and ALI, field firmware upgrade

Upgrade the unit firmware

Choose where number input from, location

“WHERE ANI” changes where the phone number for an incoming call is received. There first choice is Internal Caller ID, which gets the caller identification number from the phone company directly on the phone line. This is the default setting and should be used unless a different source supplies the DIR911 with a serial phone identification stream.

The second choice is “Extract from serial ALI stream Port B”. Using this setting, the DIR911 must be supplied with a standard 16 line x 32 column ALI data input. If this is chosen, then the “SETUP ALI” key should be pressed. This allows the user to set the line number, column where the phone number starts, and the length of the phone number in the ALI data field (See SETUP ALI Screen below).

The third choice is “Extract from serial ANI stream Port C”. Using this setting, the DIR911 must be supplied with a serial phone data input via serial port C. ANI is supported via a serial port ONLY!!

SETUP ALI Screen

- Set up where in the ALI data field to extract the calling party’s

phone number

Page 25

Line #: 01 Column #: 01 Length: 10 Set the location in the ALI data stream to correspond to the incoming phone # LINE COLUMN LENGTH DONE

When ALI data are available, the DIR911 can extract the telephone number identification of the calling party from these data. You will need to set the line #, column #, and the length of the incoming caller’s phone number. Here is an example of ALI data and how you would set those three quantities:

WARNING-LINE 201-641-1200 HH:MM:SS MM/DD/YY CITIZEN’S NAME STRNUM TRL PRE STREET NAME STREET NAME CONT D SUFX DIR MAP COORDINATE COMMUNITY ST BUILDING ID UNIT FLR CLAS

PILOT # NPA-NXX-XXXX ESN PSAP IDENTITY LAW NPA-XXX-XXXX FIRE NPA-XXX-XXXX EMS NPA-XXX-XXXX CF # NPA-XXX-XXXX LEC

If the ALI data received by the DIR911 are in the above form, set the line number to 2 for the 2

line, the column number to 1 for the 1st char of the 2nd line, and set the length to 12 for all numbers including the dashes, e.g., 201-641-1200. The dashes MUST be included in the length of the number so the entire number can be scanned by the DIR911.

NOTE: The format of ALI data changes from state to state, and sometimes from county to county. You will need to verify the format for your particular location.

The DIR911 will extract the calling party’s number when receiving ALI even if the unit does not have the extra memory option installed. However, these data will NOT be stored in the DIR911 system memo ry and will not be available on playback. The extra memory option MUST BE INSTALLED FOR FULL ALI DATA SUPPORT.

UPGRADE Screen

- Field firmware upgrade

You must LOAD the new firmware first

SAVE next to save in ROM version

DO NOT PRESS UNTIL UPGRADE PREPARED

LOAD SAVE QUIT

The DIR911 firmware can be upgraded in the field provided that you have a computer with a serial download program. The upgrade process is a two-step process, which

Page 26

ensures that the correct version of firmware is saved so that, if an error occurs, the DIR911 can re-load this previous version and continue operation.

Connect the computer carrying the new firmware upgrade to Port A of the DIR911. The serial IO configuration of the computer must match the remote control port IO for this to operate properly. When this is done, press “LOAD” and the LOAD UPGRADE screen shown below will appear.

LOAD UPGRADE Screen

- Load field firmware upgrade from computer

System firmware load started

Please wait for reboot....

If X appears on bottom line, error

Progress:

This screen waits for the data transfer from the external computer to begin. Once the loading has started, the progress indicator will continue until it reaches just about the end of the line. If an X appears in the progress indicator, an error has occurred and new firmware has not been successfully loaded. When the upgrade is successfully loaded, the unit will reboot with the new firmware version. However, this new version must now be saved to system ROM. Get back to the UPGRADE screen and press “SAVE”. The following screen will appear:

SAVE UPGRADE Screen

- Save field firmware upgrade to ROM

Press BURN to save new ROM firmware

BURN ROM DO NOTHING

Assuming the upgrade has loaded successfully, press “BURN ROM” to save the new upgrade code as permanent. The following message should appear on the display “Burning ROM with new code version Will reboot when upgrade complete”. After the upgrade is saved to ROM and the system reboots, the upgrade is complete. If you do not want the upgrade, simply press “DO NOTHING” and power the unit off and on again. This will load the older firmware version and the upgraded version will not be used.

Page 27

TRAFFIC Screen

- Switch between LIGHT or HEAVY traffic

This DIR911 has: HEAVY TRAFFIC

Heavy traffic allows user to jump from

message to message in Recall mode

CHANGE DONE

In LIGHT traffic mode, user can move about in the selected message by pressing Recal l and moving to the PLAY screen, but must return to the main screen to get to another message.

In HEAVY traffic mode, user can move to the next message directly from the PLAY screen.

07-Oct-97 11:45:32 Msg # *003/999 Playing 100% 15-May-00 09:11:23 2016411200 ID Msg Len 00:05:11 PAUSE REWIND NEXT MSG DONE

AUTORESTORE Screen

- Change the time after which unit reverts to the last message

Autorestore time:0.25 seconds

DECREASE INCREASE DONE

The Autorestore interval can be set from 0.25 seconds (factory default) to 60 seconds.

Page 28

Figure 1 - DIR911 Rack Mount Unit Front View

DISPLAY

SOFT KEYS

INTELLI-CLEAR SPEED CONTROL

Slow Fast

SPEAKER GRILL

Eventide

MODEL DIR 911 - RM

Speed

Soft Keys

LIVE MONITOR

3.5mm JACK LIVE MONITOR

LEVEL ADJUSTMENT

Digital Instant Recall

PhonesVolume

Monitor Re-Record

Out Adj OutAdj

Figure 2 - DIR911 Rack Mount Unit Back View

SAVE/UNSAVE KEY

Save

Recall

1/4" MASTER HEADPHONE JACK

RECAL KEY

RE-RECORD

3.5mm JACK

RE-RECORD LEVEL ADJUSTMENT

MASTER VOLUME SPEAKER & 1/4" PHONES

Page 29

RJ-11 PHONE

LINE INPUTS

BEEP TONE

RECORD LEVEL

OFF HOOK

LEVEL ADJUSTMENT

AUXILIARY AUDIO INPUT

Eventide

MODEL DIR 911 - RM

Beep Adjust

Telephone Line

Off Hook Adjust Aux Audio In Power/UPS

Port A

Port B Port C

Figure 3 - DIR911 Desk Top Unit Front View

Digital Instant Recall

CAUTION:

REFER SERVICE TO QUALIFIED PERSONNEL. NO USER SERVICEABLE PARTS INSIDE.

ALI AUTOMATIC LOCATION IDENTIFICATION I/O PORT

TIMESYNC AND REMOTE CONTROL I/O PORT

POWER

REQUIRED

12 VDC, 1.0A

Use only the

supply

provided.

On Off

CALLER ID/ANI AUTOMATIC NUMBER IDENTIFICATION I/O PORT

POWER SUPPLY INPUT +12V 1.5A

POWER/UPS ON - OFF SWITCH

Page 30

Eventide

LEVEL ADJUSTMENT

LIVE MONITOR

3.5mm JACK

LIVE MONITOR

MODEL DIR 911 - DT

Slow Fast

Speed

Soft Keys

Eventide

MODEL DIR 911 - DT

Out Adj OutAdj

1/4" MASTER HEADPHONE JACK

MASTER VOLUME

(SPEAKER & 1/4" PHONES)

RE-RECORD

LEVEL ADJUSTMENT

Monitor Re-Record

Phones Volume

3.5mm JACK

RE-RECORD

Digital Instant Recall

INTELLI-CLEAR

SPEED CONTROL

Recall

SPEAKER GRILL

Save

RECAL KEY

SAVE/UNSAVE KEY

Digital Instant Recall

SOFT KEYS

DISPLAY

Page 31

Figure 4 - DIR911 Desk Top Unit Rear View

RJ-11 PHONE

LINE INPUTS

BEEP TONE

RECORD LEVEL

OFF HOOK

LEVEL ADJUSTMENT

AUXILIARY AUDIO INPUT

Eventide

MODEL DIR 911 - DT

MADE IN USA

Beep Adjust

Telephone Line

Digital Instant Recall

CAUTION:

REFER SERVICE TO QUALIFIED PERSONNEL. NO USER SERVICEABLE PARTS INSIDE.

Off Hook Adjust Aux Audio In Power/UPS

Port A

Port B Port C

On Off

CALLER ID/ANI AUTOMATIC NUMBER IDENTIFICATION I/O PORT

ALI AUTOMATIC LOCATION IDENTIFICATION I/O PORT

TIMESYNC AND REMOTE CONTROL I/O PORT

POWER

REQUIRED 12 VDC, 1.0A Use only the

supply

provided.

POWER/UPS ON - OFF SWITCH

POWER SUPPLY INPUT +12V 1.5A

Page 32

Appendix A - DIR911 Accepted External Time Source Protocols

The

DIR911

are the formats and what the characters mean: The Eventide

NOTE: The DIR911 will NOT synchronize to any time source where the sync status is NO T set to a SPACE. In other words, the DIR911 will only synchronize its internal clock t o an exter nal time source when the external time source is synchronized to valid time.

will synchronize to the NENA RS-485 standard time code formats 0, 1, or 2. Here

ECW-40

supports the following RS-232/485 protocols.

FORMAT 0 - <CR><LF>I<^><^>DDD<^>HH:MM:SS<^>DTZ=XX<CR><LF>

KEY:

<CR> Carriage return <LF> Line feed <I> Sync Status: ^ = sync; ? = sync lost; * = Manual Set <^> Space <DDD> Day of Year ( 001- 366) <HH:MM:SS> Hours:Minutes:Seconds <D> Daylight saving indicator (S,I,D,O) <XX> Time Zone Setting (00-23)

FORMAT 1 - <CR><LF>I<^>WWW<^>DDMMMYY<^>HH:MM:SS<CR><LF>

KEY: <CR> Carriage return <LF> Line feed <I> Sync Status: ^ = sync; ? = sync lost; * = Manual Set <^> Space <WWW> Day of week: SUN|MON|TUE|WED|THU|FRI|SAT <DD> Numerical day of month, 1-31 <MMM> JAN|FEB|MAR|APR|MAY|JUN|JUL|AUG|SEP|OCT|NOV|DEC <YY> Year, 00-99 <HH:MM:SS> Hours:Minutes:Seconds

FORMAT 2 - <CR><LF>IQYY<^>DDD<^>HH:MM:SS.XXX<^>LD

KEY: <CR> Carriage return <LF> Line feed <I> Sync Status: ^ = sync; ? = sync lost; * = Manual Set <Q> Quality (^,A,B,C,D) [^<1 A<10 B<100 C<500 D<500ms] <YY> Year, 00-99 <^> Space <DDD> Day of Year ( 001- 366) <HH:MM:SS> Hours:Minutes:Seconds <.> Decimal Separator <XXX> Milliseconds <L> Leap second indicator <D> Daylight savings indicator (S,I,D,O)

Page 33

Appendix B: Chassis Grounding

All new DIR911s now include a grounding stud on the rear panel. A gr ounding hardware kit shipped with each unit includes one #10 nut, one lock washer, two flat washers, and one crimp lug. It is recommended that a ground wire (#18 AWG ) be connect ed between the DIR911 and safety ground.

DIR911 Rear Panel Stationary Nut (do not remove)

Crimp Lug

Flat Washers Lock Washer Nut

#18 AWG Wire. Connect to safety ground.

Page 34

Appendix C: Auxiliary Audio Input Connections

It is recommended that there be no dir ect ground connection between the console and the DIR911. The DIR911's Aux Audio input uses a transformerless balanced circuit, and should be wired in one of three ways:

Single-e nd ed A ud i o

Console

Ground

Console

Ground

Console

Ground

Option #1 using Single-Conductor Shielded Cable

SHIELD

Option #2 using Two-Conductor Shielded Cable

SHIELD

Option #3 using Two-Conductor Shielded Cable

SHIELD

DIR911 Aux Audio

Tip Ring Sleeve

DIR911 Aux Audio

Tip Ring Sleeve

DIR911 Aux Audio

Tip Ring Sleeve

Page 35

Appendix D - FCC Part 68 Telecommunications Statement

This device complies with Part 68 of the Federal Communicat ions Com m ission ( FCC) rules. On the rear surface of this device is a label that contains the FCC registration number and the ringer equivalence number (REN) for this device. If requested, this information must be provided to the telephone company.

The USOC jack required is RJ- 11C ( s t andar d m odular jack). Plugs and jack s used t o connect this device to the telephone network must be compliant with the FCC Par t 68 rules.

The REN is used to determine how many devices can be connected to your telephone line. In most cases, the sum of the RENs of all devices connected to a telephone line should not exceed five (5.0). If too many devices are connected, t hey may not respond pr operly to incoming calls.

If this device causes harm to the telephone net work , the telephone company may temporarily discontinue service. The telephone company will attempt to notify you before discontinuing service, but if this is not practical you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

The telephone company may make changes in its facilities, equipment, operat ions, or procedures that could aff ect t he operation of this device. The telephone company will provide advanced notice of any such changes so that you can make the necessary modif ications t o maintain uninterrupted service.

If you experience trouble with this device, contact Eventide for warrant y or r epair information: Eventide Inc., One Alsan Way, Little Ferry, NJ 07643 (201) 641-1200 If the device causes harm to the telephone net work , t he telephone company may ask that it be

disconnected until the problem is resolved. This device cannot be used on public coin phone service provided by the telephone company.

Connection to party lines is subject to state tariffs.

Eventide DIR911 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

DIR911 INSTANT RECALL RECORDER QUICK REFERENCE GUIDE

Operator’s Manual

SYSTEM Screen

CONFIGURE IO Screen