Essence Security ES7502HC Users Manual
™
Care@Home
Control Panel Next Generation
User Guide
ESUGSC077
Version 1.2
May 2018
Table of Contents
Table of Contents
1. Overview ........................................................................................................................................... 3
1.1. Communications with the Monitoring Station ...................................................................... 5
2. Installing the CP ................................................................................................................................6
2.1. Determining the Best Location for the CP .............................................................................6
2.2. Necessary Items ....................................................................................................................6
2.3. Setting Up the CP .................................................................................................................. 7
2.4. Wall Mounting the CP ........................................................................................................... 11
2.5. Configuring the CP Parameters ........................................................................................... 12
3. Operating the CP ............................................................................................................................. 13
3.1. Monitoring a Resident – PRO and Family ............................................................................. 13
3.2. Monitoring a Resident - PERS ............................................................................................... 13
3.2.1 Activity Timer ......................................................................................................... 13
3.2.2 Inactivity Timer ....................................................................................................... 13
3.3. Emergency Alarms .............................................................................................................. 14
3.4. Safety Alarms ....................................................................................................................... 14
3.5. Speakerphone ...................................................................................................................... 15
3.6. Emergency Conversation Flow with the CP.......................................................................... 15
3.6.1 Half-Duplex Conversation Flow ............................................................................. 16
3.7. Making a Remote Call-In ..................................................................................................... 18
3.8. CP LEDs ............................................................................................................................... 18
4. Removing Peripherals -PERS Only ...................................................................................................20
5. Maintaining the CP .......................................................................................................................... 21
5.1. Testing the CP ..................................................................................................................... 21
5.2. Software Updates ................................................................................................................ 22
5.3. Communications Maintenance ........................................................................................... 22
5.4. Replacing the Backup Battery ............................................................................................. 22
6. Specifications .................................................................................................................................. 23
2
Care@Home™ Control Panel Next Generation User Guide
Overview
1. Overview
The Care@Home™ Control Panel (CP) is a connected, emergency-response control device, used for
personal emergency applications. The CP is designed to monitor people living at home or in an
assisted-living facility. The CP interfaces with the Care@Home™ sensor devices, collects information
about the resident’s daily activities, and transmits the information to the monitoring station.
Figure 1: The Care@Home™ Control Panel
The CP includes a high-volume speaker, and a sensitive microphone. The EMERGENCY CALL and
RESET buttons on the CP, include molded and raised braille characters, for ease of recognition by
visually impaired residents.
Care@Home™ Control Panel Next Generation User Guide 3
Overview
LAN port
Backup
battery
Power adapter
Test mode
pinhole
Mini-USB for
service
personnel
SIM card
Power switch
Figure 2: The Back of the CP
The CP has a rechargeable battery as a backup power source. The CP has an ON/OFF switch, allowing
the CP to be turned OFF for storage, or while the resident is away for long periods of time.
4
Care@Home™ Control Panel Next Generation User Guide
Overview
1.1. Communications with the Monitoring Station
The CP communicates with the monitoring station using a cellular network or a standard telephone
network Public Switched Telephone Network (PSTN) landline or Ethernet, according to the CP version.
Cellular and Ethernet communication are supported by Pro, Family, and PERS. PSTN communication is
supported by PERS. If there is a communications failure, the CP saves messages and sends them when
communications are restored.
Care@Home™ Control Panel Next Generation User Guide 5
Installing the CP
Cellular Model
PSTN Model
LAN Model
2. Installing the CP
Installing the CP includes the following:
Determining the best location for the CP
Setting up the CP
Wall Mounting the CP
Configuring the CP parameters
2.1. Determining the Best Location for the CP
Survey the premises to determine the best location for the CP It is recommended that you install the
CP installation in either the living room or the master bedroom, in a location which is:
Central within the premises
Provided with sufficient cellular reception
For a PSTN model, near a telephone jack
For a LAN model, near a LAN connection
Convenient for the resident to access, yet not where the CP would attract attention from
unauthorized users
Where the CP speakerphone can be heard throughout the premises
Away from concrete walls to eliminate radio frequency (RF) interference
Away from metal obstructions
At least 2 m (6 ft.) from the peripheral devices
2.2. Necessary Items
Ensure you have the following:
Rechargeable backup
battery
Power adapter
SIM card – from the
cellular service provider
6
Rechargeable backup
battery
Power adapter
PSTN telephone jack
dedicated to the CP
Rechargeable backup
battery
Power adapter
LAN port dedicated to the
CP
LAN cable
Care@Home™ Control Panel Next Generation User Guide
Installing the CP
PSTN telephone cable for
the CP
2.3. Setting Up the CP
To set up the CP:
1. Ensure the power switch is in the OFF position.
2. Push the ribbed tab at the bottom of the back cover, and lift the cover off.
Figure 3: Removal of the Back Cover
3. For the cellular model, insert the SIM card, with its contacts facing downward.
Figure 4: Insertion of the SIM Card
Care@Home™ Control Panel Next Generation User Guide 7
Installing the CP
4. For European product versions only, attach the adhesive pad included in the kit, to the backup
battery, such that the pad is on the side closest to the contacts. Make sure to leave space between
the pad and the edge of the battery.
Leave space between the pad and
the edge of the battery
Figure 5: Space Between the Pad and the Battery Edge
5. Insert the backup battery over the battery pull strip, such that:
The printed side of the battery is facing upward
The battery contacts are pointing towards the CP contacts
Ensure that the end of the battery pull strip is showing, and that the strip itself is not blocking the
contacts.
8
Figure 6: Inserting Backup Battery
Care@Home™ Control Panel Next Generation User Guide
Installing the CP
Figure 7: Inserting European Backup Battery
Caution: A new battery can cause damage if it is incorrectly installed.
6. Plug-in the power adapter connector into the CP power socket, securing the cable under the tab.
Figure 8: Connecting the Power Adapter’s Cable
7. Connect the cable to power.
Caution: Do not connect to a receptacle controlled by a switch.
Secure the cable
under the tab
Care@Home™ Control Panel Next Generation User Guide 9
Loading...