ESI IVX C-Class User Guide

ESI Feature Phone

User’s Guide

FOR

0450-0512

Rev. B

Visit http://www.esiusers.com for up-to-date help.

About ESI

ESI (Estech S ystems, Inc.) is a p rivately held corporation based in P lano, Texas, near t he i nt ernationall y known “Tel ecom Corridor.” Founded i n 1987, ESI designs and builds innovati ve t el ecommunications products for businesses lik e yours. Because of their powerful com bi nation of value an d f eatures, ESI products are consistentl y recognized by indu st ry publications and l eaders.

Visit ESI on the Web at http://www.esi-estech.com.

Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by various U.S. Patents, granted and pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001:2000certified company.

Table of contents

Introduction...............................................................................................................................................................A.1

24-Key Feature Phone ................................................................................................................................................................................A.2

12-Key Feature Phone ................................................................................................................................................................................A.3

Connecting your ESI phone........................................................................................................................................................................A.4

Help mode (Verbal User Guide)..............................................................................................................................B.1

User programming: An introduction......................................................................................................................C.1

User programming menu ............................................................................................................................................................................C.1

ESI Feature Phone operation..................................................................................................................................D.1

Display...........................................................................................................................................................................................................D.1

Status indicator lamp....................................................................................................................................................................................D.1

Caller ID ........................................................................................................................................................................................................D.1

Keys...............................................................................................................................................................................................................D.2

Dial tone........................................................................................................................................................................................................D.3

Basic phone use...........................................................................................................................................................................................D.4

Direct station selection.................................................................................................................................................................................D.4

Transferring an outside call to another station...........................................................................................................................................D.5

Conference calling .......................................................................................................................................................................................D.6

Call forwarding..............................................................................................................................................................................................D.7

Call waiting....................................................................................................................................................................................................D.7

Hold/exclusive hold operation .....................................................................................................................................................................D.8

Paging........................................................................................................................................................................................................ D.10

Call pickup.................................................................................................................................................................................................. D.10

Optional feature......................................................................................................................................................................................... D.10

Special keys..............................................................................................................................................................E.1

FLASH, REDIAL, RELEASE......................................................................................................................................................................E.1

Esi-Dex..........................................................................................................................................................................................................E.1

Override ring.................................................................................................................................................................................................E.5

Headset operation........................................................................................................................................................................................E.5

Outside dial tone preference .......................................................................................................................................................................E.5

Line keys.......................................................................................................................................................................................................E.6

Optional features ..........................................................................................................................................................................................E.6

Analog stations.........................................................................................................................................................F.1

Placing calls..................................................................................................................................................................................................F.1

Transferring outside calls.............................................................................................................................................................................F.1

Call hold ........................................................................................................................................................................................................F.2

Call pick-up...................................................................................................................................................................................................F.2

Index

(This page included for pagination purposes only.)

User’s Guide Introduction

Introduction

Accessing the r i ch E S I feature set is sim ple and easy through the straightfor ward design of ESI’s Feature Phones. Each feature has been designed for ease of use while providing capa bilities needed in an advanced business phone.

You will be able to learn man y of the features by simply using your phone; and this User’s Guide will introduce you t o t he wide variety of f eatures offered by your ESI phone sy st em and how to use your phone effectively to achieve maxim um benefits.

What it covers

• 24-Key Featur e P hone

• 12-Key Featur e P hone

• Analog phone ope rat i on

How it’s arranged

• Section A — Int roduction and phone illustrations

• Section B — User help

• Section C — User p rogramming

• Section D — Phone operation

• Section E — Special keys and features

• Section F — A nal og st at i ons

• Index

A.1

Introduction User’s Guide

24-Key Feature Phone

The 24-Key Feature Phone has a vari et y of programmable and built-in features. The 24-Key Feat ure Phone’s built -in voice prompt s make it easy to progra m and use.

ESI-DEX feature key

(pg. E.1)

Speaker

P/UP (pickup) key

(pg. D.10)

PROG/HELP

feature key

for phone pr o gra mming

as well as access

to Verbal User’s Guide

and tutorial (pg. B.1)

Volume/scroll keys

Fxed featu r e k ey s

(pg. D.2)

Status indicator light (pg. D.1)

2-line, 32- c h ar ac t er display

12 program mable feat ure keys (pg. C.1)

VOICE MAIL and RECORD keys

(non-functional when used with this phone system)

PAGE key (pg. D. 10)

Microphone for buil t-in speakerphone

Hint: You can perform direct programming by holding down a progr am mable feature key for at least

two se conds (similar to how you might progr am a car radio button). Thi s isn’t applicable to the fixed feature keys.

A.2

User’s Guide Introduction

12-Key Feature Phone

The 12-Key Feature Phone includes the basic, most co m m only us ed phone features.

Volume/scroll keys

1-line, 16-char ac t er dis p lay

Speaker

9 programmable feature keys

P/UP (pickup) key

(pg. D.10)

PAGE key (pg. D. 10)

for phone pr o gra mming

to Verbal User’s Guide

PROG/HELP

feature key

as well as access

and tutorial (pg. B.1)

Fxed featu r e k ey s

(pg. D.2)

Notes: The following features are not avail able on the 12-Key Feature Phone.

 Certain special f eatures; see page E.6.  Esi-Dex.

A CONFERENCE key and MUTE/DND key must be set on one of the nine pro grammable feature keys

to utilize those features.

Hint: You can perform direct programming by holding down a progr am mable feature key for at least

two se conds (similar to how you might progr am a car radio button). Thi s isn’t applicable to the fixed feature keys.

A.3

Introduction User’s Guide

Connecting your ESI phone

Use the diag ram (below) to connect your ESI phone. The diagram represent s the panel on the phone’s under side.

Note: The “Top of phone” and “Bot tom of p hone” references in this diagram shows the c orrect vertical

orient ation of the phon e — i.e., the part with the display is the top.

Line cord

to wall

Handset

12-Key Featur e P hone 24-Key Featur e P hone

• Connect s like a basic phone.

• Handset pl ugs into right -side jack.

• Line cord plugs into left-side jack.

A.4

User’s Guide Help mode (Verbal User Guide)

Help mode (Verbal User Guide)

Your ESI phone s ystem ’s Help mode (also called the Verbal User Guide) — a carefully conceiv ed combination of spoken information, display readouts and even key illum i nat ion when appropriate — is a powerful tool to help you learn how to use the system’s many features.

Tutorial

When your stati on is idle, press PROG/HELP, and then follow t he spoken Help menu to:

• Learn how to use the phone

• Hear a description of how any key is used

• Hear a complet e tutorial on phone operation

Help during st ation programm ing

To hear a detailed description of a function you wish to program, press PROG/HELP while programming it.

Help during a call

Press PROG/HELP while on a call and this will place t he call on hold, whereupon you can use Help mode to hear a description of the functi on you wish to perform. When you exit Help mode, you will be reconnected to the call.

While you are either in He lp mode or programming your phone, y our station will be temporarily pla ced in DND (se e “MUTE/DND,” page D. 3). Anyone calling yo ur stat ion while you are in DND will be disconnected after four minutes.

Exiting Help mode

To exit Help mode, sim ply hang up.

Visit www.esiusers.com for up-to-dat e help.

B.1

Help mode (Verbal User Guide) User’s Guide

(This page included for pagination purposes only.)

B.2

User’s Guide User programming: An introduction

User p rogramming: An introduction

Voice prompts will play menu and sub-menu options to access the desired feature. Y ou don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the p rompts (see “User programming menu,” below), you can quickly set any frequently used feature.

Program m ing hel p

During any of the programming ste ps, press PROG/HELP to hear a m ore detailed desc ri pt i on of the feature and related programmi ng opt ions.

Exiting pr ogr am m ing mode

To exit programm i ng m ode, simply hang up.

User programming menu

Overview

2 Programma bl e feat u re keys

(Station keys, line keys, speed-dial keys, other feature keys)

3 Station options

1 Call waiting/background announce 3 Headset operation 4 Outside dial tone preference 5 Hands-free answer

4 Station audibles

1 Station ring tone 2 Station ring volume

Note: Backgrou nd an no un ce, and s ele ctions 3 and 5 under station opt ions, are not av ailable on a 12-K ey

Feature Phone.

2 Programmable feature keys

There are two methods for program m ing your phone:

• Direct programming — Select the key y ou want to program, and hold it down for at least two seconds. This not only init iates programm ing but also le ts you immediately program t hat specific key .

• Traditional programming — Press PROG/HELP. The Verbal User Guide will speak to you, walking you through the full menu, during which you ca n choose the approp ri ate option.

Direct pr ogr amm i ng ex ampl e:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two st eps — pressing PROG/HELP and selecting a menu option — that you’d have had to perform if using t raditio nal programming.)

C.1

+ 25 hidden pages