ESI IVX128 User Manual
Installation Manual
0450-0074
Rev. E
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs
and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
In fact, ESI also creates telecommunications products for major companies to market under their well-known
brand names.
Copyright © 1999–2002 ESI (Estech Systems, Inc.).
Visit ESI on the Web at
IVX
is a registered trademark of Estech Systems, Inc.
trademark of Symantec Corporation.
registered trademarks of Microsoft Corporation.
America.
Velcro
is a registered trademark of Velcro Industries B. V.
Goldmine
Motorola
is a trademark of Goldmine Software Corporation.
Panasonic
http://www.esi-estech.com
Col dFi re
and
and
DBS
are registered trademarks of Motorola, Inc.
are registered trademarks of Matsushita Electric Corporation of
.
Microsoft, Windows
Act!
is a registered
Outlook
and
are
Table of contents
General description.............................................................................................................A.1
Hardware overview/installation............................................................................................ B.1
Testing TAPI..........................................................................................................................................................................B.20
Proceeding to use TAPI........................................................................................................................................................B.20
System programming: an introduction.................................................................................. C.1
Function 1: System parameters ............................................................................................ D.1
Function 11: Initialize............................................................................................................................................................D.1
Functions 12 and 13: Installer and Administrator passwords...........................................................................................D.1
Function 14: Set time/date...................................................................................................................................................D.2
Function 15: System timing parameters...............................................................................................................................D.2
Function 16: Recording alert .................................................................................................................................................D.3
Function 17: System speed-dial ...........................................................................................................................................D.4
Function 18: Serial maintenance port baud rate ..................................................................................................................D.5
Function 2: CO lines..............................................................................................................E.1
Function 21: CO line programming ....................................................................................................................................... E.1
Function 22: Access codes/toll restriction............................................................................................................................ E.7
Function 23: CO line parameters.........................................................................................................................................E.10
Function 24: Caller ID.......................................................................................................................................................... E.12
Function 3: Extension programming....................................................................................... F.1
Function 31: Extension definition and routing....................................................................................................................... F.1
Function 32: Extension feature authorization........................................................................................................................F.5
Function 33: Department programming................................................................................................................................F.7
Function 35: Extension button mapping................................................................................................................................F.9
Function 4: Auto attendant programming.............................................................................. G.1
Function 41: Auto attendant branch programming..............................................................................................................G.1
Function 42: Announce extension number...........................................................................................................................G.4
Function 43: Automatic day/night mode table.....................................................................................................................G.4
Function 5: Voice mail programming ..................................................................................... H.1
Function 51: Maximum message length ..............................................................................................................................H.1
Function 52: Message purge control.....................................................................................................................................H.1
Function 53: Guest/info mailboxes ......................................................................................................................................H.2
Function 54: Group mailboxes and the broadcast mailbox..................................................................................................H.3
Function 55: Message notification........................................................................................................................................H.4
Function 56: Cascade paging mailboxes..............................................................................................................................H.5
Function 57: Q & A mailboxes...............................................................................................................................................H.6
Function 6: Recording...........................................................................................................I.1
Function 61: Re-record system and auto attendant branch prompts.................................................................................... I.1
Function 62: Record directory names .................................................................................................................................... I.2
Function 63: Message-on-hold (MOH) programming............................................................................................................ I.3
Function 7: Reports .............................................................................................................. J.1
Index
Appendix I:
IVX 128 user’s guide
Appendix II: Worksheets
(This page included for pagination purposes only.)
IVX 128 General description
General description
IVX 128
IVX
(
stands for I
ntegrated Voice Exchange
, while the
128
indicates the system’s maximum
number of call-processing ports) is an advanced business telecommunications system that includes
not only phone service but also voice mail, an automated attendant, automatic call distributor (ACD)
and computer integration.
The system itself is housed in a surprisingly small case that is wall-mounted in the telephone
equipment room. An external, wall-mounted power transformer powers the system.
Programming of the system can be done locally or remotely through either the phone or the
Windows
®
-based
Esi-Access
program (on a PC-compatible computer which has either dialed into
the system from another location or is physically connected to its RS-232C serial port).
Telephone system features
IVX 128 expands from its basic six-line, twelve-station configuration to handle as many as
(see “System capacity,” page B.3).
For offices with higher-bandwidth needs,
T1 support
is also available through the installation of
one or two DLC12 cards.
Impressive expansion capability
•
T1 support
•
Digital Feature Phone
•
— Can connect to higher-bandwidth lines, which more and more offices use.
— Compact, rugged design; includes a high-quality speakerphone, large
— Handles up to 66 CO lines and up to 84 stations.
and informative multi-functional display, and a specially designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes. (A TAPI model is available; it’s
compliant with Basic Telephony Service.)
Extensive help
•
— Verbal User Guide
™
uses spoken and displayed help prompts to help everyone
from the installer through the administrator down to the least experienced end user. Easily accessible with one press of
Enhanced Caller ID
•
Live call recording
•
— Allows one-touch automatic message return.
— Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,”
Call waiting
•
— Includes helpful display, showing both calls’ Caller ID information, and easy one-
PROG/HELP
.
1
below)
key toggling between calls.
Conference calling
•
parties, so IVX 128 can support six conferences of four parties each or eight conferences of three
parties each.
Esi-Dex
•
™
speed-dialing
system); uses Caller ID
Dedicated overhead paging interface
•
— Includes 24 conference bridges, and a conference may contain up to four
2
— Calls any number from three separate lists (personal, station and
1
information or direct keypad entries.
— Allows for external paging through overhead speakers or
multi-zone paging units (amplification required).
66 CO lines
.
1
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to
Caller ID service from its telephone service provider.
2
Of course, IVX 128 also supports any combination that does not exceed 24 parties and does not exceed four parties in
any conference —
e. g.
, four three-party conferences and three four-party conferences.
A.1
General description
IVX 128
911 alert
•
— Provides immediate line access if any station with line access dials
9 1 1
to report
an emergency; sends a message via the serial port indicating the start date, time, station number and end-time of the 911; also sounds a warning tone at the operator station and displays,
for example:
911 CALL FROM
X102 JOHN JAMES
Voice mail features
16 built-in voice mail ports
•
— These are
ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
Highest-grade voice quality
•
(64-kilobit/second sampling) for voice mail and other storage of
voice messages.
Eight message-on-hold recordings
•
live entry.
Off-premises message delivery
•
Urgent messages
•
Several different mailbox types
•
— Can deliver higher-priority messages first.
.
, including group, broadcast, informational, cascade paging
and Q & A.
Message Recycle Bin
•
(undelete) — Remembers, and can restore, each mailbox’s 10 most re-
cently deleted messages
Quick Groups
•
Quick Move
•
Virtual Mailbox Key
•
™
— Makes it easy to leave voice mail messages for several users.
™
— Records a conversation into another user’s mailbox.
™
allows easy monitoring of a second mailbox.
in addition to
the up-to-128 possible call-processing
— Among these are three prerecorded tracks; also supports
Auto attendant features
Six levels, 100 branches
•
— Allow you and your customer to set up a more caller-friendly answer-
ing environment, including a company directory.
Virtually unlimited call routing
•
— Includes off-premises transfer, pager notification, more.
ACD features
Routes calls within designated departments for quickest possible call answering.
•
Uses Digital Feature Phone display
•
wait times.
to provide up-to-the-second information on queues and
A.2
IVX 128 Hardware overview/installation
Hardware overview/installation
IVX cabinet components consist of:
Base Cabinet I
•
• Main board
• Memory Module
• One port card
(configured with 612, 684,
A12, D12 or DLC12 card)
• External wall-
mounted transformer
Base Cabinet II
•
• Expansion board
• External wall-
mounted transformer
• Up to two port cards
• Configured with a D12,
A12, 612, 684 or
DLC12 card
Expansion Cabinets
•
(optional)
• Up to two port cards
• Configured with a D12,
A12, 612, 684 or
DLC12 card
Base Cabinet I
The wall-mounted
lation and easy component access. It houses the Memory Module and Main Board, a 612, 684,
A12, D12 or DLC12 port card (see page B.2), two serial ports and a MOH connector. It can support
Expansion Cabinet
one
Base Cabinet I
, for a total of three port cards.
measures 81/
″ W × 11″ H × 3″ D, and is designed for easy instal-
2
Base Cabinet II
To expand the system beyond the Base Cabinet I (and its Expansion Cabinet), connect a
net II
via ribbon cable to the Base Cabinet I. The Base Cabinet II houses up to two port cards; it can
also support one Expansion Cabinet.
Base Cabi-
Expansion Cabinets
You can “piggy-back” an
Cabinet houses up to two additional port cards each, enabling the system to grow to its maximum
128-port configuration (seven port cards).
Main board
The main board combines leading-edge hardware components — including a Motorola®
ColdFire
board provides:
• System control of the Memory Module and port cards
• Two standard RS-232C DB9 serial ports
• A built-in 33.6 Kbs modem for remote access
• An external paging-device interface
• MOH interface
®
processor and DSP structure — along with proprietary operating system software. The
Expansion Cabinet
to the front of each Base Cabinet. Each Expansion
B.1
Hardware overview/installation IVX 128
Wall-mount transformers
With three or fewer port cards, Base Cabinet I requires a 3-amp transformer (supplied). With four to
seven Port Cards, Base Cabinet I requires a 5-amp transformer and Base Cabinet II a 3-amp transformer.
Base Cabinet I is shipped with and uses a 3-amp wall mount transformer to support up to three
port cards (Base cabinet I and an Expansion Cabinet). However, when Base Cabinet II is added,
Base Cabinet I will require the wall-mount transformer to be swapped with the 5-amp transformer
that is supplied with the Base Cabinet II.
Memory Module
Memory Module
The
gramming and configuration data, and pre-loaded voice prompts. The Memory Module provides
140 hours of voice storage at 64 kilobits/second — the industry's highest-quality sampling rate.
— a hard disk drive with
proprietary formatting
— contains all system pro-
Port card options
Five kinds of port cards are available for IVX 128. All port cards can be mounted in any slot in either
of the Base Cabinets or the Expansion Cabinet. Each port card is equipped with a standard female
amphenol connector for easy wiring to a standard 66 or 110 block.
684
•
•
•
•
•
— Provides circuits to connect up to six analog loop-start CO lines, eight Digital Feature Phones
and four analog station ports. The CO line ports support standard CO and Centrex loop-start lines;
ground-start CO lines are not supported. The analog ports provide a standard 24-volt, two-wire
connection to fax machines, courtesy phones, modems,
nected to each analog station port. This card uses 12 station ports and six CO ports when installed.
612
— Provides circuits to connect up to six analog loop-start CO lines and 12 Digital Feature
Phones. Ground-start CO lines are not supported. This card uses 12 station ports and six CO
ports when installed.
A12
— Connects up to 12 analog devices, such as fax machines and cordless phones. This card
uses 12 station ports and no CO ports when installed. Each port provides a standard 24-volt,
two-wire phone connection. Only one analog device can be connected to each port.
D12
— Connects up to 12 Digital Feature Phones (only). This card uses 12 station ports and no
CO ports when installed.
DLC12
24 channels of the T1 span can be assigned, and the DLC12 supports loop-start, ground-start,
E&M and DNIS/DID trunk types with immediate, wink-start or dial-tone-start signaling. The DLC12
is equipped with a built-in CSU that can be connected directly to a network interface unit or
SmartJack. When installed in an IVX 128 Plus system, it can be connected also to an ISDN PRI;
for more information, refer to
ally, up to 12 Digital Feature Phones can be connected to the DLC12. This card uses 12 station
ports and 24 CO ports when installed. All 24 CO ports are allocated (regardless of whether they
are assigned or used).
(Digital Line Card)
—
Includes interface circuitry to connect a single T1 span. Any of (or all)
IVX 128 Plus: Additional Features
etc.
Only one analog device can be con-
(ESI part #0450-0201). Addition-
B.2
IVX 128 Hardware overview/installation
Digital Feature Phones
The IVX Digital Feature Phone is equipped with speakerphone, 32-character LCD display, and both
fixed and programmable feature keys. Phones connect to the cabinet via standard two-wire twisted pair.
TAPI Phone
TAPI Phone
The
RS-232C cable to facilitate connection to a PC serial port for
standard packages as
is an optional version of the Digital Feature Phone. It provides a DB9 connector and
Act!
®
Goldmine
,
®
and
Outlook
®
. A Digital Feature Phone cannot be field-upgraded
Basic Telephony Integration
to such
to a TAPI Phone.
64-Key Expansion Console
The 64-Key Expansion Console adds 64 additional programmable feature keys to a designated
user's extension. The console is connected to its host phone via a special “Y” cable (provided) and
not
does
Note:
require a separate station port of its own.
Up to 20 64-Key Expansion Consoles can be installed in a fully configured system:
• Six on Base Cabinet I
• The additional 14 on Base Cabinet II
System capacity
• Five fixed ports
• 2 serial
• MOH
• Modem port
• Overhead paging
• 126 call processing ports (128, minus paging and modem ports)
• 84 combined digital and analog stations
• 42 CO lines, maximum (66
Note:
If DLC12 cards are used and the maximum CO lines exceed 42, then a maximum of 84 sta-
tions cannot be achieved.
if
DLC12 cards are used)
The total ports cannot exceed 126
system sets 24 ports for COs, even if a fractional T1 is used.
3
, maximum
. If a DLC12 card is installed, the
3
The number of analog station ports cannot exceed 24.
B.3
Hardware overview/installation IVX 128
Example:
Seven port cards are installed, including one T1-configured DLC12 card and
12
12
12
12
12
0
i.e.
:
standard loop lines as shown below. Only 72 stations can be installed;
126
The last 12 stations on Card #7 cannot be used.
minus
(6 + 6 + 6 + 24 + 0 + 6 + 6)
Port card Card type Lines installed Stations
1
2
3
4
5
6
7
684
684
612
DLC12
A12
612
612
=
126
minus
(54)
= 72
6
6
6
24
0
6 12
6
TOTAL 54 72
B.4
IVX 128 Hardware overview/installation
Cautions
Important:
When using this telephone equipment, always exercise basic safety precautions in order to minimize
the risk of fire, electric shock or injury to persons.
• The airflow vents on the IVX case
install the cabinet in areas of extreme heat or improper ventilation.
kind through the ventilation slots on the system cabinet; doing so may result in contact with
dangerous voltages — or cause an electrical short capable of producing fire or shock.
Do not
•
slightly
• The IVX telephone/voice-mail system contains no components that are serviceable by
either non-dealers or non-manufacturer technicians.
for further handling.
• To reduce the risk of fire, use
This information complies with the requirements of Underwriters’ Laboratories
(UL) and UL Standard 1950.
Before proceeding, please read the following:
must
be free of obstruction for proper cooling. Similarly,
Never
insert objects of any
use liquids or aerosols to clean any IVX equipment; rather, use a cloth that is only
damp.
All service must be referred to the dealer
only
26 AWG or better telecom wire.
do not
Power supply
Always
the case for service or component disassembly or replacement.
Heed all warnings and instructions in documentation or marked on the cabinet or peripheral
equipment.
disconnect the power supply and telephone lines from the system cabinet
before
opening
Fuse
Contact the factory
directly next to the power jack marked with “F1.”
before
attempting to replace the fuse. The fuse is located on the motherboard
Battery
“Caution:
There is a danger of explosion if the onboard lithium battery is incorrectly
replaced. Replace only with Ray-O-Vac BR1225 (or equivalent). Dispose of used batteries according to the battery manufacturer’s instructions.”
B.5
Hardware overview/installation IVX 128
Regulatory information
United States of America
Registration
The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must
be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence
number.)
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and — if
not installed and used in accordance with the instruction manual — may cause harmful interference to radio communications (in which case, the user will be required to correct the interference at his/her own expense).
FCC Part 68
This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among
other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon
request, provide this information to your telephone company.
The REN is helpful to determine the quantity of devices you say connect to your telephone line and still have all of those
devices ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected
to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined
by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, the telephone company will notify you in advance but, if advance notice is not practical, you will
be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the
proper functioning of your equipment. If so, you will be notified in advance, to give you an opportunity to maintain
uninterrupted telephone service.
If you experience trouble with this telephone equipment, the telephone company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject
to state tariffs.
Installation:
Registration Number:
Ringer equivalence number (REN)
The device is equipped with a USOC connector.
1T1USA-33727-MF-E
: 0.8
B.6
IVX 128 Hardware overview/installation
Regulatory information
Dominion of Canada
Notice
The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Technical Equipment
Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections at the power utility, telephone lines
and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important
in rural areas.
ate electrical inspection authority, or electrician, as appropriate.
Ringer equivalence number (REN):
Notice
The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed
Caution:
Users should not attempt to make such connections themselves, but should contact the appropri-
0.4
5.
B.7
Hardware overview/installation IVX 128
Hardware installation
Site location
As with most electronic equipment, the environmental considerations for this site need to observe
good common sense. Provide a dry, clean, and accessible area.
Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks
and 110VAC power.
Ambient room temperature must be 40
Note: Do not
The system and supporting components should be mounted to a half-inch (or greater) plywood
backboard. A typical-installation Base Cabinet I layout is shown below.
place the equipment or station runs near high voltage electrical equipment or electri-
cal lines susceptible to high voltage surges from air conditioner compressors, etc.
The location should be no further than 1,000 feet from the farthest station.
0
–800 (F.), and relative humidity no higher than 90%.
B.8
IVX 128 Hardware overview/installation
Opening the cabinet
The lid on all cabinets is held in place by two tabs that rest in slots in the
bottom of the case, and a release tab that snaps into an opening in the topcenter of the cabinet and is secured by a retaining screw.
To remove the lid:
1.
Remove the retaining screw and depress the release tab at the top of the
cabinet.
2.
Rock the lid back from the top.
3.
Lift and pull the lid free from the slots in the bottom of the cabinet.
Mounting the Base Cabinet(s)
Use three #8 hex-head screws. Note the position of the three mounting holes in IVX. Allow room for
installation of the second base cabinet either now or if required in the future. The Base Cabinet II
must be installed directly below the Base Cabinet I. Allow about 2
1.
Screw in the top screw to the backboard (at least half-inch thick
plywood) leaving about one-eighth-inch clearance between the screw
head and the plywood.
2.
Hang the unit using the keyhole at the top of the case.
3.
Level the unit and install the bottom two screws.
4.
If necessary, repeat the steps for the Base Cabinet II.
Attach the power transformer to the wall, allowing sufficient length in both
cords to reach the power connector on the upper right side of the cabinet
and to reach a UPS or a dedicated 110 VAC outlet.
″
clearance between the units.
Base Cabinet I
Base Cabinet II
B.9
Hardware overview/installation IVX 128
Expansion Cabinet installation
The Expansion Cabinets provide for the expansion of each base cabinet
with two additional port cards. Each houses up to two port cards that
are connected via ribbon cables through the opening in the back of the
expansion cabinet to the base cabinet.
To install an Expansion Cabinet:
1.
Wear a grounding strap and avoid unnecessary movement while
handling the circuit boards.
2.
Unplug the power to IVX.
3.
Remove the Base Cabinet lid by pressing the release tab at the top of
the Cabinet and rock back the lid from the bottom of the Cabinet.
4.
Install the Expansion Cabinet on the front of the Base Cabinet in
place of the Base Cabinet's lid.
5.
Lock the Expansion Cabinet to the Base Cabinet by snapping the top
in place and reinstalling the retaining screw.
6.
Connect the grounding strap from the Expansion Cabinet's
grounding lug (located on the bottom of the cabinet) to the Base
Cabinet's grounding lug. Follow the grounding procedures as
described earlier for grounding the Base Cabinet.
7.
Through the large opening in the back of the Expansion Cabinet,
connect the ribbon cable(s) from the port card(s) to the card
directly below.
8.
Re-install the original lid from the Base Cabinet on the face of the
Expansion Cabinet.
Base Cabinet II installation
To expand the system beyond three Port Cards, Base Cabinet must be
added. Mount Base Cabinet II directly below Base Cabinet I allow about
two inches between them.
1.
Connect the ribbon cable from the back of Base Cabinet II to the
connector located on the bottom of Base Cabinet I.
2.
Connect the ground of all units to the system ground.
3.
Switch the wall mount transformers so the larger (5-amp) transformer is supplying power to Base Cabinet I and the original
(3-amp) transformer is now supplying power to Base Cabinet II.
4.
Connect both power transformers to the standard power strip and
then connect to the UPS.
Note:
Always apply power to both Cabinets simultaneously by using the
power strip’s switch.
Note:
Do not apply power until all hardware connections have been made.
B.10
IVX 128 Hardware overview/installation
Port card installation
Adding or replacing port cards will require the system to be taken out of
Port
Card
Port
Card
Main
Card
1
Exp
ansi
on
Port
Card
4
5
service. Wear a grounding strap and avoid unnecessary movement while
handling the circuit boards.
1.
Unplug the power supply to IVX.
2.
Two port cards may be installed in Base Cabinet II and in each expansion
cabinet — one above the other. Each is ribbon-cabled to the port card (or
main board) directly below it. (You’ll need to remove the uppermost card
in each cabinet to gain access to the lower card.)
3.
To remove a port card, disconnect the amphenol connector from the
card. Carefully unplug the ribbon cable that runs to the port card or main
board directly below it. Remove the 6 Phillips screws and remove the
card from the cabinet.
4.
To install a port card, observe the locations and relative positions of the
card over the stand-offs. Install the 6 Phillips screws, connect the ribbon
cable to the connector to the board directly below it and connect the
amphenol cable.
Port
Port
Card
Card
3
2
Expansion Cabinet Base Cabinet I
Port
Port
Card
Card
7
6
Expansion Cabinet Base Cabinet II
Memory Module
Note:
The Memory Module has a
ESI drive.
Adding or replacing the Memory Module will require that the system be taken out of service.
placing the Memory Module erases all its configuration data and customer recordings.
stay intact, however.)
Contact ESI for a replacement Memory Module and detailed instructions for its installation.
proprietary
formatting scheme —
do not
attempt to install a non-
(Prompts
Re-
B.11
Hardware overview/installation IVX 128
LED functions
The unit's various LEDs are designed to provide visual feedback as follows:
Power LED
Power
The
is being applied to the system. This LED blinks periodically to indicate that the main processor is
operational.
Port LEDs
The
cabinet. Each LED is illuminated when any port on its associated port card is in use.
Note:
Upon power-up, approximately five minutes are required for the system to configure. The
Port
Note:
LED is located on the top-right side of the cabinet and is illuminated when power
Port
LEDs are located above their respective amphenol connectors on the right side of the
Disconnecting an amphenol connector when its respective LED is lit will cause any of its
ports that are in use to be disconnected.
Power
LEDs will blink three times to indicate that the power-up sequence has been completed.
When a DLC12’s LED is . . .
• . . . blinking, the T1 line is out of service.
• . . . not lit at all, the T1 line is in service but is idle.
• . . . lit solidly, the T1 line and/or a station on the card is in use.
and
Memory Transfer LED
This LED is located inside the cabinet on the top center of the main board. It serves as a diagnostic
aid by flashing as data is transferred to and from the Memory Module.
B.12
IVX 128 Hardware overview/installation
External connections
Grounding instructions
IVX grounding (supplemental ground) is as follows:
• The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors
(usually 16-gauge or higher).
• Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket.
• Conductors (and power receptacles) shall connect to earth ground at the service equipment
(usually a cold water pipe or copper ground rod).
• The supplemental ground must: be used regardless of power cord ground, be connected to the
ground lug on the bottom of the IVX cabinet, and retain ground connection when IVX power supply module is unplugged.
• Connect the grounding lugs of all units to system ground
Note:
IVX lines are protected against a 10 KV surge
above are followed.
Power
only
if the earth ground procedures described
Each base cabinet requires a 110 VAC outlet (if possible, a dedicated outlet). Use
power supply module provided. Expansion Cabinets, as well as the 64-Key Expansion Console,
require no additional AC power. A clean, isolated power source in conjunction with a UPS is
STRONGLY
draws no more than 50 watts.
If AC power is interrupted, the system will drop all connections. When power is restored, the system
will resume normal operation in approximately five minutes, having retained its full programming
and clock setting.
recommended. Each base cabinet draws a maximum of 25 watts. A fully loaded system
only
the Class-2
UPS
For system protection and to maintain uninterrupted operation, an Uninterruptible Power Supply is
STRONGLY
rupted service for a fully loaded IVX. Every 50 VA of capacity added to the UPS will yield
approximately one-half hour of additional backup.
recommended. A UPS rated for 200 VA will provide approximately two hours of uninter-
B.13
Hardware overview/installation IVX 128
MOH port
The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a
standard
1
″
/
monophonic mini-jack, used for loading custom MOH recordings or for playing live
8
music-on-hold from an external source such as a radio or CD player.
Serial ports
Two standard DB9 serial connectors are located on the side of the cabinet. Use a standard shielded
serial cable, DB9-to-DB9, for printer-to-computer (this is usually male-to-female).
Note:
The maximum distance from the cabinet is 100 ft.
The output from each serial port is, 8 data bits, 1 stop bit, and no parity.
The pinout is:
Data Transmit
Receive
Ground
SMDR port
(Called “Port 1” in system display.)
Real-time SMDR call records are continuously output to the SMDR port.
Range:
Default: 38.4K.
Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.
Pin 2
Pin 3
Pin 5
Maintenance port
(Called “Port 2” in system display.)
A laptop PC can be connected to this port for on-line programming and diagnostics. Reports gener-
ated in Function 7 are also output to this port.
Range:
Default: 38.4K.
Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.
B.14
IVX 128 Hardware overview/installation
External paging device connection
A dry contact overhead-paging device can be connected to the system through the first port card's
66 block.
The overhead paging port is fixed (located on the main board) as extension 199 for programming
purposes and user access.
Audio connection
The audio pair is connected to the 66 block at terminal 33 and 34. The pair’s impedence is 600 ohms.
Dry contact control
The manner in which the dry contact pair is punched down on the 66 block sets the pair as normally open (sending a page to the port will close the contacts) or normally closed (sending a page
to the port will open the contacts).
Connect the dry contact pair of the device to IVX as follows:
• Terminals 35 and 36 to provide normally
or
• Terminals 35 and 37 to provide normally
The port can be used with zone paging units.
Note:
The port doesn’t support talk-back paging (which requires a CO port), nor does it support CO
ring through the port.
open
closed
operation
operation.
Amphenol cable connections
Connect a standard 66 Block to each port card using a male 50-pin amphenol cable to each port
card female connector located on the bottom-right side of the cabinet. The connector closest to
the wall is the first card. CO line numbering will be greatly simplified if DLC12 cards are installed as
the last cards.
Note:
Expansion Cabinets are required when adding additional port cards.
B.15
Hardware overview/installation IVX 128
CO line connection
Local loop
IVX's advanced CO line circuitry provides for open loop detection and IVX’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards.
Note:
Observe correct order of connection to preserve proper rotary hunting of the CO lines.
T1
Up to 24 CO line interfaces (selectable as loop start lines or ground start trunks) are connected
through two pairs punched down on the 66 block connector of the DLC12 card.
Up to two DLC12 cards can be installed. Note that the total line capacity of the system is 66.
Line numbering plan
If a DLC12 card is not used, the line number will begin with 1 on the first port card and end with 42
on the last port card.
Port card Line numbers
1
2
3
4
5
6
7
Allocate 24 CO line numbers for each DLC12 card and continue the numbering on the next card. The
example below shows a DLC12 card as the fourth card.
Port card Card type Line numbers
1
2
3
4
5
Note:
If fractional T1 is used, the unused circuits still will occupy a line number.
1 through 6
7 through 12
13 through 18
19 through 24
25 through 30
31 through 36
37 through 42
684
684
612
DLC12
612
1 through 6
7 through 12
13 through 18
19 through 42
43 through 48
B.16
IVX 128 Hardware overview/installation
Special information: DLC12
DLC12 card
The
installed in any of the seven available card slots on the system highway. Each card provides a T1
interface supporting 24 DS0 channels and 12 digital stations.
IVX 128
can have a maximum of two DLC12 cards per system and can provide up to 48 DS0 channels
and 24 digital stations per system. Partial T1 applications are supported through line programming.
Connection to the card is provided through an “industry-standard” 50-pin amphenol connector.
The DLC12 card has
grated CSU can be enabled or disabled via system programming (see “Function 2124: CSU
emulation,” page EE.6). The following functionality is provided: line, payload, DTE and none (normal
operation) loopback modes with the ability to respond back controlled via system programming;
alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only.
The DLC12 card supports these
Loop start
•
Ground start
•
E&M
•
— When an E&M trunk is selected, the choices for
start, wink start and dial tone start; and the incoming signaling type choices are immediate start
and wink start. The E&M trunk can be set for 2-way traffic, inbound traffic only or outbound traffic
only.
Dial tone and ringback can be provided when required. These selections are set for
each trunk.
The card supports the following
ESF/B8ZS
•
SF(D4)/AMI
•
ESF/AMI
•
SF/B8ZS
•
Line compensation is provided as necessary between the CSU/DSU and IVX 128.
apply to all trunks on the DLC12 card. Many variables can affect the volume of the T1 lines. Different
volume levels may be required when connecting a DLC12 card depending on the signal level of the T1.
The volume level can be adjusted by increasing or decreasing the
ments are made independently to each of the T1 lines. There will not be any support for pulse
dialing; all incoming dialing will default to DTMF digits.
DID and DNIS/ANI translation table
The
mailbox, extension or department. Up to 300 entries can be programmed in the table. There is also
an entry for exceptions in the table. This allows reroutes of any DID/DNIS calls that are not programmed or detected to an ID, mailbox, extension or department and defaults to the operator.
, one of the five available port cards for IVX 128, is a plug-in design that can be
built-in CSU functionality,
trunk types
framing format
eliminating the need for an external unit. The inte-
:
out
going signaling type are immediate
line coding
and
:
digital pad setting
These selections
. These adjust-
allows the translation of DID/DNIS digits to an IVX 128 ID,
B.17
Hardware overview/installation IVX 128
Station connection
The first 12 pairs on each amphenol are station ports (either 12 digital stations on the 612 or
DLC12 card or eight digital stations and four analog ports on the 684 port card).
All stations are connected using a single pair. Each port position is pre-numbered and fixed as
indicated in the 66 Block Wiring Diagram shown for each port card type.
Note:
The station runs can be up to 1,000 ft.
Digital stations
The digital station wiring is not polarity-sensitive. Only one phone can be connected per
digital port.
Analog ports
The analog ports do not require that tip-and-ring polarity be observed. The analog ports can be
used for 2500 type sets or for devices such as fax machines, modems, etc., that can be connected
via a normal tip-and-ring pair. Each analog port will support only a single analog device.
Station Numbering Plan
Each port card has 12 station interfaces. The station numbering plan starts with the first pair on the
first port card as 100 and ends at 183 on the 7th port card.
Port card Station numbers
1
2
3
4
5
6
7
100 through 111
112 through 123
124 through 135
136 through 147
148 through 159
160 through 171
172 through 183
B.18
IVX 128 Hardware overview/installation
Installing the TAPI Phone
Important:
To install the TAPI drivers to a PC with
Windows NT
4.0 where Service Pack 3 (or greater)
hasn’t been installed, please obtain the latest Service Pack — currently, Service Pack 6a,
or “SP6a” — from the following link and install it before continuing:
http://www.microsoft.com/ntserver/nts/downloads/recommend/SP6
Requirements
To perform this installation, you will need:
• An IVX Series TAPI Phone (Digital Feature Phone with TAPI interface).
• A PC running
Windows 95, 98, ME, NT, 2000
or XP and with an unused COM (serial) port.
• A serial communications cable — A DB9 male-to-female cable is shipped with the TAPI Phone. If
the PC has a 25-pin serial connector, you’ll need to obtain a DB9-male-to-DB25-female adapter
(such as Radio Shack
®
model # 26-287).
Also, if Caller ID integration is desired, you should confirm that (a) Caller ID is enabled on the IVX
Series phone system and (b) the telephone company is providing Caller ID service.
Procedure
Note:
If using the CD-ROM shipped with the TAPI Phone, proceed to step 1. Otherwise, skip to step 2.
1.
Insert the CD-ROM into the PC’s CD-ROM drive; then browse to the CD-ROM drive and locate the
Esiivx.exe
2.
Use your Web browser to reach
file. (Depending on your settings, the file may appear as just
http://www.esi-estech.com/ivx_all/software.html#TAPI2000
Esiivx
(You’ll need your ESI Resellers’ site password.)
3.
To download the software, click on the link to the
IVX Series TAPI Phones.
4.
When prompted, select a folder in which to save the software. (We suggest
5.
The software is a self-extracting installer. To launch the installation process, browse to the
Esiivx.exe
6.
If asked whether you wish to continue, click on
7.
At the end of the installation, you’ll be prompted whether you wish to restart the PC. Click on
8.
As the PC restarts, a window will appear asking you to select the COM (serial) port that will be
file and double-click on it.
”
TAPI 2000
Yes
. Then, follow the instructions that appear.
software listed as “
used for TAPI activity. Select the appropriate port and click on OK.
9.
Connect one end of the provided serial cable to the PC serial port selected in step 8. Connect
the other end to the serial port on the back of the TAPI Phone (see diagram,
Skip to step 5.
.)
.
For use with
C:\Windows\Temp
Finish
below
).
.)
.
IVX Series
TAPI Phone
(rear view)
Nine-pin
serial connection
You have now successfully installed the
TAPI 2000
page to test the operation of the TAPI interface.
RS-232C
serial cable
PC
Female plug Male plug
(rear view)
Windows telephony driver. Continue to the next
COM
port
B.19
Hardware overview/installation IVX 128
Testing TAPI
Windows
interface by dialing a phone number. Two versions of
ing on which version of
Dialer
Testing with
1.
2.
3.
4.
5.
6.
7.
8.
Testing with
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
includes a simple TAPI application called
Windows
software on your PC.
you have, follow the appropriate test procedure for the
Phone Dialer (Windows 95/98/ME
Click on the
on OK. This will start the file
In the
In the
Once again, click on
Enter the local area code and the appropriate access codes for an outside line; to insert a
pause, use a comma (
Make sure the
In the
If the TAPI installation was successful, the phone’s
phone number being dialed. If the call can’t be completed, add one or more commas to the
outside access codes; also, verify that the other dialing properties are correct for the area from
which you’re calling.
Windows
Phone Dialer
Line
field, select
To disable call waiting, dial:
Phone Dialer
Phone Dialer
Click on the
window and click on OK. This will start the file
In the
In the
In the
In the
an outside line; to insert a pause, use a comma (
Make sure the
In the
In the
click on OK.
In the
Then, click on the
If the TAPI installation was successful, the phone’s
phone number being dialed. If the call can’t be completed, add one or more commas to the
outside access codes; also, verify that the other dialing properties are correct for the area from
which you’re calling.
Windows
Phone Dialer
Options
Phone and Modems
Edit Locations
Phone and Modem Options
Options
Phone Dialer
window, click on
To disable call waiting, dial:
window, under
Start
button; then click on
Dialer.exe
window, click on the
ESI IVX Telephony Service Provider
Tools
; then click on
e.g.
, for local calls, you might use 9,).
window, enter the number to dial and click on
1.0 (
Start
button; then click on
window, click on the
window, a location entry should be highlighted. Click on
window, e nter the local area code and the appropriate access codes for
Line Used For...
window, click on
Phone Call
radio button, followed by the
.
Dialing Properties...
Windows NT/2000/XP
Phone and Modems Option
window, click on OK.
Dial
Phone Dialer
Phone Dialer
that can be used to test the TAPI
are currently available. Depend-
)
Run
Tools
menu; then click on
box is
not
SPEAKER
Dialer
, type
and click on OK.
checked. Then, click on OK.
in the Run window and click
Connect Using...
Dial
.
key will light up and you’ll hear the
)
Run
, then click on
Dialer.exe
Edit
menu; then click on
e.g.
box is
, select
and enter the number to dial in the
.
.
, for local calls, you might use 9,).
not
checked. Then, click on OK.
ESI IVX Telephony Service Provider
Place Call
SPEAKER
key will light up and you’ll hear the
Run
, type
Options
button.
.
Dialer
Dial
window.
Phone
in the Run
Edit
.
and
Proceeding to use TAPI
The TAPI interface is now ready to be integrated with the user’s preferred TAPI-enabled application.
For instructions on connecting to the TAPI driver, refer to the documentation for that application.
B.20
IVX 128 Hardware overview/installation
64 Key Expansion Console connection
Important:
There are two different types of IVX Series telephones: Revision F (and later), and
pre-Revision-F; each has separate procedures for installing a 64-Key Expansion
Console. It’s easy to identify a Revision F (and later) telephone, because it has
three jacks on the bottom — one for the 64-Key Expansion Console, one for the
line cord and one for the handset.
Installing the Console on a
Revision F (or later) telephone
1.
Connect one end of the expansion
cable to the DSS connector on the
IVX Digital Feature Phone.
2.
Connect the other end of the
expansion cable to the 64-Key
Expansion Console.
3.
To keep cables out of the way,
thread the cable connecting the
telephone and the 64-Key
Expansion Console into the slots
on the bottom of the phone and
64-Key Expansion Console.
4.
Program the keys on the expansion module using the same procedure as with the Digital
Feature Phone (press
5.
For the customer’s convenience, label the paper overlay to show how the keys are programmed
(you may prefer to use the
6.
Install the labeled ppaper overlay on the 64-Key Expansion Console.
7.
Install the clear pplastic overlay oover the paper overlay to protect it.
Use the provided Velcro
side of the IVX Digital Feature Phone.
PROG/HELP 2
Esi-Access
®
tape to attach the left side of the 64-Key Expansion Console to the right
).
PC software application for this).
Installing the Console on a pre-Revision-F telephone
1.
Connect the shortest part (oneinch) of the expansion cable to
the IVX Digital Feature Phone.
2.
Connect the 11-inch part of the
expansion cable to the 64-Key Expansion Console.
3.
Plug the longest portion of the
expansion cable into the telephone wall jack.
4.
To keep cables out of the way,
thread the two cables connecting
the telephone and the expansion
module into the slots on the bottom of the phone and expansion module.
B.21
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