ESI IVX128 User Manual

Installation Manual

0450-0074

Rev. E

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names.

IVX

is a registered trademark of Estech Systems, Inc. trademark of Symantec Corporation. registered trademarks of Microsoft Corporation. America.

Velcro

is a registered trademark of Velcro Industries B. V.

Goldmine

Motorola

is a trademark of Goldmine Software Corporation.

Panasonic

http://www.esi-estech.com

Col dFi re

and

DBS

are registered trademarks of Motorola, Inc.

are registered trademarks of Matsushita Electric Corporation of

Microsoft, Windows

Act!

is a registered

Outlook

and

are

Table of contents

General description.............................................................................................................A.1

Hardware overview/installation............................................................................................ B.1

Testing TAPI..........................................................................................................................................................................B.20

Proceeding to use TAPI........................................................................................................................................................B.20

System programming: an introduction.................................................................................. C.1

Function 1: System parameters ............................................................................................ D.1

Function 11: Initialize............................................................................................................................................................D.1

Functions 12 and 13: Installer and Administrator passwords...........................................................................................D.1

Function 14: Set time/date...................................................................................................................................................D.2

Function 15: System timing parameters...............................................................................................................................D.2

Function 16: Recording alert .................................................................................................................................................D.3

Function 17: System speed-dial ...........................................................................................................................................D.4

Function 18: Serial maintenance port baud rate ..................................................................................................................D.5

Function 2: CO lines..............................................................................................................E.1

Function 21: CO line programming ....................................................................................................................................... E.1

Function 22: Access codes/toll restriction............................................................................................................................ E.7

Function 23: CO line parameters.........................................................................................................................................E.10

Function 24: Caller ID.......................................................................................................................................................... E.12

Function 3: Extension programming....................................................................................... F.1

Function 31: Extension definition and routing....................................................................................................................... F.1

Function 32: Extension feature authorization........................................................................................................................F.5

Function 33: Department programming................................................................................................................................F.7

Function 35: Extension button mapping................................................................................................................................F.9

Function 4: Auto attendant programming.............................................................................. G.1

Function 41: Auto attendant branch programming..............................................................................................................G.1

Function 42: Announce extension number...........................................................................................................................G.4

Function 43: Automatic day/night mode table.....................................................................................................................G.4

Function 5: Voice mail programming ..................................................................................... H.1

Function 51: Maximum message length ..............................................................................................................................H.1

Function 52: Message purge control.....................................................................................................................................H.1

Function 53: Guest/info mailboxes ......................................................................................................................................H.2

Function 54: Group mailboxes and the broadcast mailbox..................................................................................................H.3

Function 55: Message notification........................................................................................................................................H.4

Function 56: Cascade paging mailboxes..............................................................................................................................H.5

Function 57: Q & A mailboxes...............................................................................................................................................H.6

Function 6: Recording...........................................................................................................I.1

Function 61: Re-record system and auto attendant branch prompts.................................................................................... I.1

Function 62: Record directory names .................................................................................................................................... I.2

Function 63: Message-on-hold (MOH) programming............................................................................................................ I.3

Function 7: Reports .............................................................................................................. J.1

Index Appendix I:

IVX 128 user’s guide

Appendix II: Worksheets

(This page included for pagination purposes only.)

IVX 128 General description

General description

IVX 128

IVX

(

stands for I

ntegrated Voice Exchange

, while the

128

indicates the system’s maximum number of call-processing ports) is an advanced business telecommunications system that includes not only phone service but also voice mail, an automated attendant, automatic call distributor (ACD) and computer integration.

The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room. An external, wall-mounted power transformer powers the system.

Programming of the system can be done locally or remotely through either the phone or the

Windows

-based

Esi-Access

program (on a PC-compatible computer which has either dialed into

the system from another location or is physically connected to its RS-232C serial port).

Telephone system features

IVX 128 expands from its basic six-line, twelve-station configuration to handle as many as (see “System capacity,” page B.3).

For offices with higher-bandwidth needs,

T1 support

is also available through the installation of

one or two DLC12 cards.

Impressive expansion capability

•

T1 support

•

Digital Feature Phone

•

— Can connect to higher-bandwidth lines, which more and more offices use.

— Compact, rugged design; includes a high-quality speakerphone, large

— Handles up to 66 CO lines and up to 84 stations.

and informative multi-functional display, and a specially designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes. (A TAPI model is available; it’s compliant with Basic Telephony Service.)

Extensive help

•

— Verbal User Guide

™

uses spoken and displayed help prompts to help everyone from the installer through the administrator down to the least experienced end user. Easily accessible with one press of

Enhanced Caller ID

•

Live call recording

•

— Allows one-touch automatic message return.

— Can record any conversation or personal memo, with moving or copying of

any recording to another user’s voice mailbox (see “Voice mail features,”

Call waiting

•

— Includes helpful display, showing both calls’ Caller ID information, and easy one-

PROG/HELP

below)

key toggling between calls.

Conference calling

• parties, so IVX 128 can support six conferences of four parties each or eight conferences of three parties each.

Esi-Dex

•

™

speed-dialing

system); uses Caller ID

Dedicated overhead paging interface

•

— Includes 24 conference bridges, and a conference may contain up to four

— Calls any number from three separate lists (personal, station and

information or direct keypad entries.

— Allows for external paging through overhead speakers or

multi-zone paging units (amplification required).

66 CO lines

This and all other references to Caller ID service within this manual assume the end-user organization subscribes to

Caller ID service from its telephone service provider.

Of course, IVX 128 also supports any combination that does not exceed 24 parties and does not exceed four parties in

any conference —

e. g.

, four three-party conferences and three four-party conferences.

A.1

General description

IVX 128

911 alert

•

— Provides immediate line access if any station with line access dials

9 1 1

to report an emergency; sends a message via the serial port indicating the start date, time, station number and end-time of the 911; also sounds a warning tone at the operator station and displays, for example:

911 CALL FROM

X102 JOHN JAMES

Voice mail features

16 built-in voice mail ports

•

— These are ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.

Highest-grade voice quality

•

(64-kilobit/second sampling) for voice mail and other storage of

voice messages.

Eight message-on-hold recordings

• live entry.

Off-premises message delivery

•

Urgent messages

•

Several different mailbox types

•

— Can deliver higher-priority messages first.

, including group, broadcast, informational, cascade paging

and Q & A.

Message Recycle Bin

•

(undelete) — Remembers, and can restore, each mailbox’s 10 most re-

cently deleted messages

Quick Groups

•

Quick Move

•

Virtual Mailbox Key

•

™

— Makes it easy to leave voice mail messages for several users.

™

— Records a conversation into another user’s mailbox.

™

allows easy monitoring of a second mailbox.

in addition to

the up-to-128 possible call-processing

— Among these are three prerecorded tracks; also supports

Auto attendant features

Six levels, 100 branches

•

— Allow you and your customer to set up a more caller-friendly answer-

ing environment, including a company directory.

Virtually unlimited call routing

•

— Includes off-premises transfer, pager notification, more.

ACD features

Routes calls within designated departments for quickest possible call answering.

•

Uses Digital Feature Phone display

• wait times.

to provide up-to-the-second information on queues and

A.2

IVX 128 Hardware overview/installation

Hardware overview/installation

IVX cabinet components consist of:

Base Cabinet I

•

• Main board

• Memory Module

• One port card

(configured with 612, 684, A12, D12 or DLC12 card)

• External wall-

mounted transformer

Base Cabinet II

•

• Expansion board

• External wall-

mounted transformer

• Up to two port cards

• Configured with a D12,

A12, 612, 684 or DLC12 card

Expansion Cabinets

•

(optional)

• Up to two port cards

• Configured with a D12,

A12, 612, 684 or DLC12 card

Base Cabinet I

The wall-mounted lation and easy component access. It houses the Memory Module and Main Board, a 612, 684, A12, D12 or DLC12 port card (see page B.2), two serial ports and a MOH connector. It can support

Expansion Cabinet

one

Base Cabinet I

, for a total of three port cards.

measures 81/

″ W × 11″ H × 3″ D, and is designed for easy instal-

Base Cabinet II

To expand the system beyond the Base Cabinet I (and its Expansion Cabinet), connect a

net II

via ribbon cable to the Base Cabinet I. The Base Cabinet II houses up to two port cards; it can

also support one Expansion Cabinet.

Base Cabi-

Expansion Cabinets

You can “piggy-back” an Cabinet houses up to two additional port cards each, enabling the system to grow to its maximum 128-port configuration (seven port cards).

Main board

The main board combines leading-edge hardware components — including a Motorola® ColdFire board provides:

• System control of the Memory Module and port cards

• Two standard RS-232C DB9 serial ports

• A built-in 33.6 Kbs modem for remote access

• An external paging-device interface

• MOH interface

processor and DSP structure — along with proprietary operating system software. The

Expansion Cabinet

to the front of each Base Cabinet. Each Expansion

B.1

Hardware overview/installation IVX 128

Wall-mount transformers

With three or fewer port cards, Base Cabinet I requires a 3-amp transformer (supplied). With four to seven Port Cards, Base Cabinet I requires a 5-amp transformer and Base Cabinet II a 3-amp transformer.

Base Cabinet I is shipped with and uses a 3-amp wall mount transformer to support up to three port cards (Base cabinet I and an Expansion Cabinet). However, when Base Cabinet II is added, Base Cabinet I will require the wall-mount transformer to be swapped with the 5-amp transformer that is supplied with the Base Cabinet II.

Memory Module

The gramming and configuration data, and pre-loaded voice prompts. The Memory Module provides 140 hours of voice storage at 64 kilobits/second — the industry's highest-quality sampling rate.

— a hard disk drive with

proprietary formatting

— contains all system pro-

Port card options

Five kinds of port cards are available for IVX 128. All port cards can be mounted in any slot in either of the Base Cabinets or the Expansion Cabinet. Each port card is equipped with a standard female amphenol connector for easy wiring to a standard 66 or 110 block.

684

•

— Provides circuits to connect up to six analog loop-start CO lines, eight Digital Feature Phones and four analog station ports. The CO line ports support standard CO and Centrex loop-start lines; ground-start CO lines are not supported. The analog ports provide a standard 24-volt, two-wire connection to fax machines, courtesy phones, modems, nected to each analog station port. This card uses 12 station ports and six CO ports when installed.

612

— Provides circuits to connect up to six analog loop-start CO lines and 12 Digital Feature Phones. Ground-start CO lines are not supported. This card uses 12 station ports and six CO ports when installed.

A12

— Connects up to 12 analog devices, such as fax machines and cordless phones. This card uses 12 station ports and no CO ports when installed. Each port provides a standard 24-volt, two-wire phone connection. Only one analog device can be connected to each port.

D12

— Connects up to 12 Digital Feature Phones (only). This card uses 12 station ports and no CO ports when installed.

DLC12

24 channels of the T1 span can be assigned, and the DLC12 supports loop-start, ground-start, E&M and DNIS/DID trunk types with immediate, wink-start or dial-tone-start signaling. The DLC12 is equipped with a built-in CSU that can be connected directly to a network interface unit or SmartJack. When installed in an IVX 128 Plus system, it can be connected also to an ISDN PRI; for more information, refer to ally, up to 12 Digital Feature Phones can be connected to the DLC12. This card uses 12 station ports and 24 CO ports when installed. All 24 CO ports are allocated (regardless of whether they are assigned or used).

(Digital Line Card)

—

Includes interface circuitry to connect a single T1 span. Any of (or all)

IVX 128 Plus: Additional Features

etc.

Only one analog device can be con-

(ESI part #0450-0201). Addition-

B.2

IVX 128 Hardware overview/installation

Digital Feature Phones

The IVX Digital Feature Phone is equipped with speakerphone, 32-character LCD display, and both fixed and programmable feature keys. Phones connect to the cabinet via standard two-wire twisted pair.

TAPI Phone

The RS-232C cable to facilitate connection to a PC serial port for standard packages as

is an optional version of the Digital Feature Phone. It provides a DB9 connector and

Act!

Goldmine

and

Outlook

. A Digital Feature Phone cannot be field-upgraded

Basic Telephony Integration

to such

to a TAPI Phone.

64-Key Expansion Console

The 64-Key Expansion Console adds 64 additional programmable feature keys to a designated user's extension. The console is connected to its host phone via a special “Y” cable (provided) and

not

does

Note:

require a separate station port of its own.

Up to 20 64-Key Expansion Consoles can be installed in a fully configured system:

• Six on Base Cabinet I

• The additional 14 on Base Cabinet II

System capacity

• Five fixed ports

• 2 serial

• MOH

• Modem port

• Overhead paging

• 126 call processing ports (128, minus paging and modem ports)

• 84 combined digital and analog stations

• 42 CO lines, maximum (66

Note:

If DLC12 cards are used and the maximum CO lines exceed 42, then a maximum of 84 sta-

tions cannot be achieved.

DLC12 cards are used)

The total ports cannot exceed 126

system sets 24 ports for COs, even if a fractional T1 is used.

, maximum

. If a DLC12 card is installed, the

The number of analog station ports cannot exceed 24.

B.3

Hardware overview/installation IVX 128

Example:

Seven port cards are installed, including one T1-configured DLC12 card and

12 12 12 12 12

i.e.

standard loop lines as shown below. Only 72 stations can be installed;

126

The last 12 stations on Card #7 cannot be used.

minus

(6 + 6 + 6 + 24 + 0 + 6 + 6)

Port card Card type Lines installed Stations

1 2 3 4 5 6

684 684 612

DLC12

A12 612 612

126

minus

(54)

= 72

6 6 6

0 6 12 6

TOTAL 54 72

B.4

IVX 128 Hardware overview/installation

Cautions

Important:

When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons.

• The airflow vents on the IVX case install the cabinet in areas of extreme heat or improper ventilation. kind through the ventilation slots on the system cabinet; doing so may result in contact with dangerous voltages — or cause an electrical short capable of producing fire or shock.

Do not

•

slightly

• The IVX telephone/voice-mail system contains no components that are serviceable by either non-dealers or non-manufacturer technicians.

for further handling.

• To reduce the risk of fire, use

This information complies with the requirements of Underwriters’ Laboratories

(UL) and UL Standard 1950.

Before proceeding, please read the following:

must

be free of obstruction for proper cooling. Similarly,

Never

insert objects of any

use liquids or aerosols to clean any IVX equipment; rather, use a cloth that is only

damp.

All service must be referred to the dealer

only

26 AWG or better telecom wire.

do not

Power supply

Always

the case for service or component disassembly or replacement. Heed all warnings and instructions in documentation or marked on the cabinet or peripheral

equipment.

disconnect the power supply and telephone lines from the system cabinet

before

opening

Fuse

Contact the factory directly next to the power jack marked with “F1.”

before

attempting to replace the fuse. The fuse is located on the motherboard

Battery

“Caution:

There is a danger of explosion if the onboard lithium battery is incorrectly

replaced. Replace only with Ray-O-Vac BR1225 (or equivalent). Dispose of used batteries according to the battery manufacturer’s instructions.”

B.5

Hardware overview/installation IVX 128

Regulatory information

United States of America

Registration

The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.)

FCC Part 15

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and — if not installed and used in accordance with the instruction manual — may cause harmful interference to radio communications (in which case, the user will be required to correct the interference at his/her own expense).

FCC Part 68

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

The REN is helpful to determine the quantity of devices you say connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, the telephone company will notify you in advance but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If so, you will be notified in advance, to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, the telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

Installation: Registration Number: Ringer equivalence number (REN)

The device is equipped with a USOC connector.

1T1USA-33727-MF-E

: 0.8

B.6

IVX 128 Hardware overview/installation

Regulatory information

Dominion of Canada

Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Technical Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections at the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ate electrical inspection authority, or electrician, as appropriate.

Ringer equivalence number (REN):

Notice

The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed

Caution:

Users should not attempt to make such connections themselves, but should contact the appropri-

0.4

B.7

Hardware overview/installation IVX 128

Hardware installation

Site location

As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area.

Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power.

Ambient room temperature must be 40

Note: Do not

The system and supporting components should be mounted to a half-inch (or greater) plywood backboard. A typical-installation Base Cabinet I layout is shown below.

place the equipment or station runs near high voltage electrical equipment or electri-

cal lines susceptible to high voltage surges from air conditioner compressors, etc.

The location should be no further than 1,000 feet from the farthest station.

–800 (F.), and relative humidity no higher than 90%.

B.8

IVX 128 Hardware overview/installation

Opening the cabinet

The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the topcenter of the cabinet and is secured by a retaining screw.

To remove the lid:

Remove the retaining screw and depress the release tab at the top of the cabinet.

Rock the lid back from the top.

Lift and pull the lid free from the slots in the bottom of the cabinet.

Mounting the Base Cabinet(s)

Use three #8 hex-head screws. Note the position of the three mounting holes in IVX. Allow room for installation of the second base cabinet either now or if required in the future. The Base Cabinet II must be installed directly below the Base Cabinet I. Allow about 2

Screw in the top screw to the backboard (at least half-inch thick plywood) leaving about one-eighth-inch clearance between the screw head and the plywood.

Hang the unit using the keyhole at the top of the case.

Level the unit and install the bottom two screws.

If necessary, repeat the steps for the Base Cabinet II.

Attach the power transformer to the wall, allowing sufficient length in both cords to reach the power connector on the upper right side of the cabinet and to reach a UPS or a dedicated 110 VAC outlet.

″

clearance between the units.

Base Cabinet I

Base Cabinet II

B.9

Hardware overview/installation IVX 128

Expansion Cabinet installation

The Expansion Cabinets provide for the expansion of each base cabinet with two additional port cards. Each houses up to two port cards that are connected via ribbon cables through the opening in the back of the expansion cabinet to the base cabinet.

To install an Expansion Cabinet:

Wear a grounding strap and avoid unnecessary movement while handling the circuit boards.

Unplug the power to IVX.

Remove the Base Cabinet lid by pressing the release tab at the top of the Cabinet and rock back the lid from the bottom of the Cabinet.

Install the Expansion Cabinet on the front of the Base Cabinet in place of the Base Cabinet's lid.

Lock the Expansion Cabinet to the Base Cabinet by snapping the top in place and reinstalling the retaining screw.

Connect the grounding strap from the Expansion Cabinet's grounding lug (located on the bottom of the cabinet) to the Base Cabinet's grounding lug. Follow the grounding procedures as described earlier for grounding the Base Cabinet.

Through the large opening in the back of the Expansion Cabinet, connect the ribbon cable(s) from the port card(s) to the card directly below.

Re-install the original lid from the Base Cabinet on the face of the Expansion Cabinet.

Base Cabinet II installation

To expand the system beyond three Port Cards, Base Cabinet must be added. Mount Base Cabinet II directly below Base Cabinet I allow about two inches between them.

Connect the ribbon cable from the back of Base Cabinet II to the connector located on the bottom of Base Cabinet I.

Connect the ground of all units to the system ground.

Switch the wall mount transformers so the larger (5-amp) transformer is supplying power to Base Cabinet I and the original (3-amp) transformer is now supplying power to Base Cabinet II.

Connect both power transformers to the standard power strip and then connect to the UPS.

Note:

Always apply power to both Cabinets simultaneously by using the

power strip’s switch.

Note:

Do not apply power until all hardware connections have been made.

B.10

IVX 128 Hardware overview/installation

Port card installation

Adding or replacing port cards will require the system to be taken out of

Port Card

Main Card

Exp

ansi

Port Card

service. Wear a grounding strap and avoid unnecessary movement while handling the circuit boards.

Unplug the power supply to IVX.

Two port cards may be installed in Base Cabinet II and in each expansion cabinet — one above the other. Each is ribbon-cabled to the port card (or main board) directly below it. (You’ll need to remove the uppermost card in each cabinet to gain access to the lower card.)

To remove a port card, disconnect the amphenol connector from the card. Carefully unplug the ribbon cable that runs to the port card or main board directly below it. Remove the 6 Phillips screws and remove the card from the cabinet.

To install a port card, observe the locations and relative positions of the card over the stand-offs. Install the 6 Phillips screws, connect the ribbon cable to the connector to the board directly below it and connect the amphenol cable.

Port

Card

Expansion Cabinet Base Cabinet I

Port

Card

Expansion Cabinet Base Cabinet II

Memory Module

Note:

The Memory Module has a

ESI drive.

Adding or replacing the Memory Module will require that the system be taken out of service.

placing the Memory Module erases all its configuration data and customer recordings.

stay intact, however.) Contact ESI for a replacement Memory Module and detailed instructions for its installation.

proprietary

formatting scheme —

do not

attempt to install a non-

(Prompts

Re-

B.11

Hardware overview/installation IVX 128

LED functions

The unit's various LEDs are designed to provide visual feedback as follows:

Power LED

Power

The is being applied to the system. This LED blinks periodically to indicate that the main processor is operational.

Port LEDs

The cabinet. Each LED is illuminated when any port on its associated port card is in use.

Note:

Upon power-up, approximately five minutes are required for the system to configure. The

Port Note:

LED is located on the top-right side of the cabinet and is illuminated when power

Port

LEDs are located above their respective amphenol connectors on the right side of the

Disconnecting an amphenol connector when its respective LED is lit will cause any of its

ports that are in use to be disconnected.

Power

LEDs will blink three times to indicate that the power-up sequence has been completed.

When a DLC12’s LED is . . .

• . . . blinking, the T1 line is out of service.

• . . . not lit at all, the T1 line is in service but is idle.

• . . . lit solidly, the T1 line and/or a station on the card is in use.

and

Memory Transfer LED

This LED is located inside the cabinet on the top center of the main board. It serves as a diagnostic aid by flashing as data is transferred to and from the Memory Module.

B.12

IVX 128 Hardware overview/installation

External connections

Grounding instructions

IVX grounding (supplemental ground) is as follows:

• The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or higher).

• Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket.

• Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).

• The supplemental ground must: be used regardless of power cord ground, be connected to the ground lug on the bottom of the IVX cabinet, and retain ground connection when IVX power supply module is unplugged.

• Connect the grounding lugs of all units to system ground

Note:

IVX lines are protected against a 10 KV surge

above are followed.

Power

only

if the earth ground procedures described

Each base cabinet requires a 110 VAC outlet (if possible, a dedicated outlet). Use power supply module provided. Expansion Cabinets, as well as the 64-Key Expansion Console, require no additional AC power. A clean, isolated power source in conjunction with a UPS is

STRONGLY

draws no more than 50 watts. If AC power is interrupted, the system will drop all connections. When power is restored, the system

will resume normal operation in approximately five minutes, having retained its full programming and clock setting.

recommended. Each base cabinet draws a maximum of 25 watts. A fully loaded system

only

the Class-2

UPS

For system protection and to maintain uninterrupted operation, an Uninterruptible Power Supply is

STRONGLY

rupted service for a fully loaded IVX. Every 50 VA of capacity added to the UPS will yield approximately one-half hour of additional backup.

recommended. A UPS rated for 200 VA will provide approximately two hours of uninter-

B.13

Hardware overview/installation IVX 128

MOH port

The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a standard

″

monophonic mini-jack, used for loading custom MOH recordings or for playing live

music-on-hold from an external source such as a radio or CD player.

Serial ports

Two standard DB9 serial connectors are located on the side of the cabinet. Use a standard shielded serial cable, DB9-to-DB9, for printer-to-computer (this is usually male-to-female).

Note:

The maximum distance from the cabinet is 100 ft. The output from each serial port is, 8 data bits, 1 stop bit, and no parity. The pinout is:

Data Transmit Receive Ground

SMDR port

(Called “Port 1” in system display.) Real-time SMDR call records are continuously output to the SMDR port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

Pin 2 Pin 3 Pin 5

Maintenance port

(Called “Port 2” in system display.) A laptop PC can be connected to this port for on-line programming and diagnostics. Reports gener-

ated in Function 7 are also output to this port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

B.14

IVX 128 Hardware overview/installation

External paging device connection

A dry contact overhead-paging device can be connected to the system through the first port card's 66 block.

The overhead paging port is fixed (located on the main board) as extension 199 for programming purposes and user access.

Audio connection

The audio pair is connected to the 66 block at terminal 33 and 34. The pair’s impedence is 600 ohms.

Dry contact control

The manner in which the dry contact pair is punched down on the 66 block sets the pair as normally open (sending a page to the port will close the contacts) or normally closed (sending a page to the port will open the contacts).

Connect the dry contact pair of the device to IVX as follows:

• Terminals 35 and 36 to provide normally or

• Terminals 35 and 37 to provide normally

The port can be used with zone paging units.

Note:

The port doesn’t support talk-back paging (which requires a CO port), nor does it support CO

ring through the port.

open

closed

operation

operation.

Amphenol cable connections

Connect a standard 66 Block to each port card using a male 50-pin amphenol cable to each port card female connector located on the bottom-right side of the cabinet. The connector closest to the wall is the first card. CO line numbering will be greatly simplified if DLC12 cards are installed as the last cards.

Note:

Expansion Cabinets are required when adding additional port cards.

B.15

Hardware overview/installation IVX 128

CO line connection

Local loop

IVX's advanced CO line circuitry provides for open loop detection and IVX’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards.

Note:

Observe correct order of connection to preserve proper rotary hunting of the CO lines.

Up to 24 CO line interfaces (selectable as loop start lines or ground start trunks) are connected through two pairs punched down on the 66 block connector of the DLC12 card.

Up to two DLC12 cards can be installed. Note that the total line capacity of the system is 66.

Line numbering plan

If a DLC12 card is not used, the line number will begin with 1 on the first port card and end with 42 on the last port card.

Port card Line numbers

1 2 3 4 5 6 7

Allocate 24 CO line numbers for each DLC12 card and continue the numbering on the next card. The example below shows a DLC12 card as the fourth card.

Port card Card type Line numbers

1 2 3 4 5

Note:

If fractional T1 is used, the unused circuits still will occupy a line number.

1 through 6

7 through 12 13 through 18 19 through 24 25 through 30 31 through 36 37 through 42

684

612

DLC12

612

1 through 6

7 through 12 13 through 18 19 through 42 43 through 48

B.16

IVX 128 Hardware overview/installation

Special information: DLC12

DLC12 card

The installed in any of the seven available card slots on the system highway. Each card provides a T1 interface supporting 24 DS0 channels and 12 digital stations.

IVX 128

can have a maximum of two DLC12 cards per system and can provide up to 48 DS0 channels and 24 digital stations per system. Partial T1 applications are supported through line programming. Connection to the card is provided through an “industry-standard” 50-pin amphenol connector.

The DLC12 card has grated CSU can be enabled or disabled via system programming (see “Function 2124: CSU emulation,” page EE.6). The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only.

The DLC12 card supports these

Loop start

•

Ground start

•

E&M

•

— When an E&M trunk is selected, the choices for start, wink start and dial tone start; and the incoming signaling type choices are immediate start and wink start. The E&M trunk can be set for 2-way traffic, inbound traffic only or outbound traffic only.

Dial tone and ringback can be provided when required. These selections are set for each trunk.

The card supports the following

ESF/B8ZS

•

SF(D4)/AMI

•

ESF/AMI

•

SF/B8ZS

• Line compensation is provided as necessary between the CSU/DSU and IVX 128.

apply to all trunks on the DLC12 card. Many variables can affect the volume of the T1 lines. Different volume levels may be required when connecting a DLC12 card depending on the signal level of the T1. The volume level can be adjusted by increasing or decreasing the ments are made independently to each of the T1 lines. There will not be any support for pulse dialing; all incoming dialing will default to DTMF digits.

DID and DNIS/ANI translation table

The mailbox, extension or department. Up to 300 entries can be programmed in the table. There is also an entry for exceptions in the table. This allows reroutes of any DID/DNIS calls that are not programmed or detected to an ID, mailbox, extension or department and defaults to the operator.

, one of the five available port cards for IVX 128, is a plug-in design that can be

built-in CSU functionality,

trunk types

framing format

eliminating the need for an external unit. The inte-

out

going signaling type are immediate

line coding

and

digital pad setting

These selections

. These adjust-

allows the translation of DID/DNIS digits to an IVX 128 ID,

B.17

Hardware overview/installation IVX 128

Station connection

The first 12 pairs on each amphenol are station ports (either 12 digital stations on the 612 or DLC12 card or eight digital stations and four analog ports on the 684 port card).

All stations are connected using a single pair. Each port position is pre-numbered and fixed as indicated in the 66 Block Wiring Diagram shown for each port card type.

Note:

The station runs can be up to 1,000 ft.

Digital stations

The digital station wiring is not polarity-sensitive. Only one phone can be connected per digital port.

Analog ports

The analog ports do not require that tip-and-ring polarity be observed. The analog ports can be used for 2500 type sets or for devices such as fax machines, modems, etc., that can be connected via a normal tip-and-ring pair. Each analog port will support only a single analog device.

Station Numbering Plan

Each port card has 12 station interfaces. The station numbering plan starts with the first pair on the first port card as 100 and ends at 183 on the 7th port card.

Port card Station numbers

1 2 3 4 5 6 7

100 through 111 112 through 123 124 through 135 136 through 147 148 through 159 160 through 171 172 through 183

B.18

IVX 128 Hardware overview/installation

Installing the TAPI Phone

Important:

To install the TAPI drivers to a PC with

Windows NT

4.0 where Service Pack 3 (or greater) hasn’t been installed, please obtain the latest Service Pack — currently, Service Pack 6a, or “SP6a” — from the following link and install it before continuing:

http://www.microsoft.com/ntserver/nts/downloads/recommend/SP6

Requirements

To perform this installation, you will need:

• An IVX Series TAPI Phone (Digital Feature Phone with TAPI interface).

• A PC running

Windows 95, 98, ME, NT, 2000

or XP and with an unused COM (serial) port.

• A serial communications cable — A DB9 male-to-female cable is shipped with the TAPI Phone. If the PC has a 25-pin serial connector, you’ll need to obtain a DB9-male-to-DB25-female adapter (such as Radio Shack

model # 26-287).

Also, if Caller ID integration is desired, you should confirm that (a) Caller ID is enabled on the IVX Series phone system and (b) the telephone company is providing Caller ID service.

Procedure

Note:

If using the CD-ROM shipped with the TAPI Phone, proceed to step 1. Otherwise, skip to step 2.

Insert the CD-ROM into the PC’s CD-ROM drive; then browse to the CD-ROM drive and locate the

Esiivx.exe

Use your Web browser to reach

file. (Depending on your settings, the file may appear as just

http://www.esi-estech.com/ivx_all/software.html#TAPI2000

Esiivx

(You’ll need your ESI Resellers’ site password.)

To download the software, click on the link to the

IVX Series TAPI Phones.

When prompted, select a folder in which to save the software. (We suggest

The software is a self-extracting installer. To launch the installation process, browse to the

Esiivx.exe

If asked whether you wish to continue, click on

At the end of the installation, you’ll be prompted whether you wish to restart the PC. Click on

As the PC restarts, a window will appear asking you to select the COM (serial) port that will be

file and double-click on it.

”

TAPI 2000

Yes

. Then, follow the instructions that appear.

software listed as “

used for TAPI activity. Select the appropriate port and click on OK.

Connect one end of the provided serial cable to the PC serial port selected in step 8. Connect the other end to the serial port on the back of the TAPI Phone (see diagram,

Skip to step 5.

For use with

C:\Windows\Temp

Finish

below

IVX Series TAPI Phone (rear view)

Nine-pin

serial connection

You have now successfully installed the

TAPI 2000

page to test the operation of the TAPI interface.

RS-232C serial cable

Female plug Male plug

(rear view)

Windows telephony driver. Continue to the next

COM port

B.19

Hardware overview/installation IVX 128

Testing TAPI

Windows

interface by dialing a phone number. Two versions of ing on which version of

Dialer

Testing with

10.

includes a simple TAPI application called

Windows

software on your PC.

you have, follow the appropriate test procedure for the

Phone Dialer (Windows 95/98/ME

Click on the on OK. This will start the file

In the In the Once again, click on Enter the local area code and the appropriate access codes for an outside line; to insert a

pause, use a comma ( Make sure the In the If the TAPI installation was successful, the phone’s

phone number being dialed. If the call can’t be completed, add one or more commas to the outside access codes; also, verify that the other dialing properties are correct for the area from which you’re calling.

Windows

Phone Dialer

Line

field, select

To disable call waiting, dial:

Phone Dialer

Click on the window and click on OK. This will start the file

In the In the In the In the

an outside line; to insert a pause, use a comma ( Make sure the In the In the

click on OK. In the

Then, click on the If the TAPI installation was successful, the phone’s

Windows

Phone Dialer

Options Phone and Modems Edit Locations

Phone and Modem Options Options

Phone Dialer

window, click on

To disable call waiting, dial:

window, under

Start

button; then click on

Dialer.exe

window, click on the

ESI IVX Telephony Service Provider

Tools

; then click on

e.g.

, for local calls, you might use 9,).

window, enter the number to dial and click on

1.0 (

Start

button; then click on

window, click on the

window, a location entry should be highlighted. Click on

window, e nter the local area code and the appropriate access codes for

Line Used For...

window, click on

Phone Call

radio button, followed by the

Dialing Properties...

Windows NT/2000/XP

Phone and Modems Option

window, click on OK.

Dial

Phone Dialer

that can be used to test the TAPI

are currently available. Depend-

)

Run

Tools

menu; then click on

box is

not

SPEAKER

Dialer

, type

and click on OK.

checked. Then, click on OK.

in the Run window and click

Connect Using...

Dial

key will light up and you’ll hear the

)

Run

, then click on

Dialer.exe

Edit

menu; then click on

e.g.

box is

, select

and enter the number to dial in the

, for local calls, you might use 9,).

not

checked. Then, click on OK.

ESI IVX Telephony Service Provider

Place Call

SPEAKER

key will light up and you’ll hear the

Run

, type

Options

button.

Dialer

Dial

window.

Phone

in the Run

Edit

and

Proceeding to use TAPI

The TAPI interface is now ready to be integrated with the user’s preferred TAPI-enabled application. For instructions on connecting to the TAPI driver, refer to the documentation for that application.

B.20

IVX 128 Hardware overview/installation

64 Key Expansion Console connection

Important:

There are two different types of IVX Series telephones: Revision F (and later), and

pre-Revision-F; each has separate procedures for installing a 64-Key Expansion Console. It’s easy to identify a Revision F (and later) telephone, because it has three jacks on the bottom — one for the 64-Key Expansion Console, one for the line cord and one for the handset.

Installing the Console on a Revision F (or later) telephone

Connect one end of the expansion cable to the DSS connector on the IVX Digital Feature Phone.

Connect the other end of the expansion cable to the 64-Key Expansion Console.

To keep cables out of the way, thread the cable connecting the telephone and the 64-Key Expansion Console into the slots on the bottom of the phone and 64-Key Expansion Console.

Program the keys on the expansion module using the same procedure as with the Digital Feature Phone (press

For the customer’s convenience, label the paper overlay to show how the keys are programmed (you may prefer to use the

Install the labeled ppaper overlay on the 64-Key Expansion Console.

Install the clear pplastic overlay oover the paper overlay to protect it.

Use the provided Velcro side of the IVX Digital Feature Phone.

PROG/HELP 2

Esi-Access

tape to attach the left side of the 64-Key Expansion Console to the right

PC software application for this).

Installing the Console on a pre-Revision-F telephone

Connect the shortest part (oneinch) of the expansion cable to the IVX Digital Feature Phone.

Connect the 11-inch part of the expansion cable to the 64-Key Expansion Console.

Plug the longest portion of the expansion cable into the telephone wall jack.

To keep cables out of the way, thread the two cables connecting the telephone and the expansion module into the slots on the bottom of the phone and expansion module.

B.21

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