ESI IVX128 User Manual

Installation Manual

0450-0074

Rev. E

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names.

IVX

is a registered trademark of Estech Systems, Inc. trademark of Symantec Corporation. registered trademarks of Microsoft Corporation. America.

Velcro

is a registered trademark of Velcro Industries B. V.

Goldmine

Motorola

is a trademark of Goldmine Software Corporation.

Panasonic

http://www.esi-estech.com

Col dFi re

and

DBS

are registered trademarks of Motorola, Inc.

are registered trademarks of Matsushita Electric Corporation of

Microsoft, Windows

Act!

is a registered

Outlook

and

are

Table of contents

General description.............................................................................................................A.1

Hardware overview/installation............................................................................................ B.1

Testing TAPI..........................................................................................................................................................................B.20

Proceeding to use TAPI........................................................................................................................................................B.20

System programming: an introduction.................................................................................. C.1

Function 1: System parameters ............................................................................................ D.1

Function 11: Initialize............................................................................................................................................................D.1

Functions 12 and 13: Installer and Administrator passwords...........................................................................................D.1

Function 14: Set time/date...................................................................................................................................................D.2

Function 15: System timing parameters...............................................................................................................................D.2

Function 16: Recording alert .................................................................................................................................................D.3

Function 17: System speed-dial ...........................................................................................................................................D.4

Function 18: Serial maintenance port baud rate ..................................................................................................................D.5

Function 2: CO lines..............................................................................................................E.1

Function 21: CO line programming ....................................................................................................................................... E.1

Function 22: Access codes/toll restriction............................................................................................................................ E.7

Function 23: CO line parameters.........................................................................................................................................E.10

Function 24: Caller ID.......................................................................................................................................................... E.12

Function 3: Extension programming....................................................................................... F.1

Function 31: Extension definition and routing....................................................................................................................... F.1

Function 32: Extension feature authorization........................................................................................................................F.5

Function 33: Department programming................................................................................................................................F.7

Function 35: Extension button mapping................................................................................................................................F.9

Function 4: Auto attendant programming.............................................................................. G.1

Function 41: Auto attendant branch programming..............................................................................................................G.1

Function 42: Announce extension number...........................................................................................................................G.4

Function 43: Automatic day/night mode table.....................................................................................................................G.4

Function 5: Voice mail programming ..................................................................................... H.1

Function 51: Maximum message length ..............................................................................................................................H.1

Function 52: Message purge control.....................................................................................................................................H.1

Function 53: Guest/info mailboxes ......................................................................................................................................H.2

Function 54: Group mailboxes and the broadcast mailbox..................................................................................................H.3

Function 55: Message notification........................................................................................................................................H.4

Function 56: Cascade paging mailboxes..............................................................................................................................H.5

Function 57: Q & A mailboxes...............................................................................................................................................H.6

Function 6: Recording...........................................................................................................I.1

Function 61: Re-record system and auto attendant branch prompts.................................................................................... I.1

Function 62: Record directory names .................................................................................................................................... I.2

Function 63: Message-on-hold (MOH) programming............................................................................................................ I.3

Function 7: Reports .............................................................................................................. J.1

Index Appendix I:

IVX 128 user’s guide

Appendix II: Worksheets

(This page included for pagination purposes only.)

IVX 128 General description

General description

IVX 128

IVX

(

stands for I

ntegrated Voice Exchange

, while the

128

indicates the system’s maximum number of call-processing ports) is an advanced business telecommunications system that includes not only phone service but also voice mail, an automated attendant, automatic call distributor (ACD) and computer integration.

The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room. An external, wall-mounted power transformer powers the system.

Programming of the system can be done locally or remotely through either the phone or the

Windows

-based

Esi-Access

program (on a PC-compatible computer which has either dialed into

the system from another location or is physically connected to its RS-232C serial port).

Telephone system features

IVX 128 expands from its basic six-line, twelve-station configuration to handle as many as (see “System capacity,” page B.3).

For offices with higher-bandwidth needs,

T1 support

is also available through the installation of

one or two DLC12 cards.

Impressive expansion capability

•

T1 support

•

Digital Feature Phone

•

— Can connect to higher-bandwidth lines, which more and more offices use.

— Compact, rugged design; includes a high-quality speakerphone, large

— Handles up to 66 CO lines and up to 84 stations.

and informative multi-functional display, and a specially designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes. (A TAPI model is available; it’s compliant with Basic Telephony Service.)

Extensive help

•

— Verbal User Guide

™

uses spoken and displayed help prompts to help everyone from the installer through the administrator down to the least experienced end user. Easily accessible with one press of

Enhanced Caller ID

•

Live call recording

•

— Allows one-touch automatic message return.

— Can record any conversation or personal memo, with moving or copying of

any recording to another user’s voice mailbox (see “Voice mail features,”

Call waiting

•

— Includes helpful display, showing both calls’ Caller ID information, and easy one-

PROG/HELP

below)

key toggling between calls.

Conference calling

• parties, so IVX 128 can support six conferences of four parties each or eight conferences of three parties each.

Esi-Dex

•

™

speed-dialing

system); uses Caller ID

Dedicated overhead paging interface

•

— Includes 24 conference bridges, and a conference may contain up to four

— Calls any number from three separate lists (personal, station and

information or direct keypad entries.

— Allows for external paging through overhead speakers or

multi-zone paging units (amplification required).

66 CO lines

This and all other references to Caller ID service within this manual assume the end-user organization subscribes to

Caller ID service from its telephone service provider.

Of course, IVX 128 also supports any combination that does not exceed 24 parties and does not exceed four parties in

any conference —

e. g.

, four three-party conferences and three four-party conferences.

A.1

General description

IVX 128

911 alert

•

— Provides immediate line access if any station with line access dials

9 1 1

to report an emergency; sends a message via the serial port indicating the start date, time, station number and end-time of the 911; also sounds a warning tone at the operator station and displays, for example:

911 CALL FROM

X102 JOHN JAMES

Voice mail features

16 built-in voice mail ports

•

— These are ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.

Highest-grade voice quality

•

(64-kilobit/second sampling) for voice mail and other storage of

voice messages.

Eight message-on-hold recordings

• live entry.

Off-premises message delivery

•

Urgent messages

•

Several different mailbox types

•

— Can deliver higher-priority messages first.

, including group, broadcast, informational, cascade paging

and Q & A.

Message Recycle Bin

•

(undelete) — Remembers, and can restore, each mailbox’s 10 most re-

cently deleted messages

Quick Groups

•

Quick Move

•

Virtual Mailbox Key

•

™

— Makes it easy to leave voice mail messages for several users.

™

— Records a conversation into another user’s mailbox.

™

allows easy monitoring of a second mailbox.

in addition to

the up-to-128 possible call-processing

— Among these are three prerecorded tracks; also supports

Auto attendant features

Six levels, 100 branches

•

— Allow you and your customer to set up a more caller-friendly answer-

ing environment, including a company directory.

Virtually unlimited call routing

•

— Includes off-premises transfer, pager notification, more.

ACD features

Routes calls within designated departments for quickest possible call answering.

•

Uses Digital Feature Phone display

• wait times.

to provide up-to-the-second information on queues and

A.2

IVX 128 Hardware overview/installation

Hardware overview/installation

IVX cabinet components consist of:

Base Cabinet I

•

• Main board

• Memory Module

• One port card

(configured with 612, 684, A12, D12 or DLC12 card)

• External wall-

mounted transformer

Base Cabinet II

•

• Expansion board

• External wall-

mounted transformer

• Up to two port cards

• Configured with a D12,

A12, 612, 684 or DLC12 card

Expansion Cabinets

•

(optional)

• Up to two port cards

• Configured with a D12,

A12, 612, 684 or DLC12 card

Base Cabinet I

The wall-mounted lation and easy component access. It houses the Memory Module and Main Board, a 612, 684, A12, D12 or DLC12 port card (see page B.2), two serial ports and a MOH connector. It can support

Expansion Cabinet

one

Base Cabinet I

, for a total of three port cards.

measures 81/

″ W × 11″ H × 3″ D, and is designed for easy instal-

Base Cabinet II

To expand the system beyond the Base Cabinet I (and its Expansion Cabinet), connect a

net II

via ribbon cable to the Base Cabinet I. The Base Cabinet II houses up to two port cards; it can

also support one Expansion Cabinet.

Base Cabi-

Expansion Cabinets

You can “piggy-back” an Cabinet houses up to two additional port cards each, enabling the system to grow to its maximum 128-port configuration (seven port cards).

Main board

The main board combines leading-edge hardware components — including a Motorola® ColdFire board provides:

• System control of the Memory Module and port cards

• Two standard RS-232C DB9 serial ports

• A built-in 33.6 Kbs modem for remote access

• An external paging-device interface

• MOH interface

processor and DSP structure — along with proprietary operating system software. The

Expansion Cabinet

to the front of each Base Cabinet. Each Expansion

B.1

Hardware overview/installation IVX 128

Wall-mount transformers

With three or fewer port cards, Base Cabinet I requires a 3-amp transformer (supplied). With four to seven Port Cards, Base Cabinet I requires a 5-amp transformer and Base Cabinet II a 3-amp transformer.

Base Cabinet I is shipped with and uses a 3-amp wall mount transformer to support up to three port cards (Base cabinet I and an Expansion Cabinet). However, when Base Cabinet II is added, Base Cabinet I will require the wall-mount transformer to be swapped with the 5-amp transformer that is supplied with the Base Cabinet II.

Memory Module

The gramming and configuration data, and pre-loaded voice prompts. The Memory Module provides 140 hours of voice storage at 64 kilobits/second — the industry's highest-quality sampling rate.

— a hard disk drive with

proprietary formatting

— contains all system pro-

Port card options

Five kinds of port cards are available for IVX 128. All port cards can be mounted in any slot in either of the Base Cabinets or the Expansion Cabinet. Each port card is equipped with a standard female amphenol connector for easy wiring to a standard 66 or 110 block.

684

•

— Provides circuits to connect up to six analog loop-start CO lines, eight Digital Feature Phones and four analog station ports. The CO line ports support standard CO and Centrex loop-start lines; ground-start CO lines are not supported. The analog ports provide a standard 24-volt, two-wire connection to fax machines, courtesy phones, modems, nected to each analog station port. This card uses 12 station ports and six CO ports when installed.

612

— Provides circuits to connect up to six analog loop-start CO lines and 12 Digital Feature Phones. Ground-start CO lines are not supported. This card uses 12 station ports and six CO ports when installed.

A12

— Connects up to 12 analog devices, such as fax machines and cordless phones. This card uses 12 station ports and no CO ports when installed. Each port provides a standard 24-volt, two-wire phone connection. Only one analog device can be connected to each port.

D12

— Connects up to 12 Digital Feature Phones (only). This card uses 12 station ports and no CO ports when installed.

DLC12

24 channels of the T1 span can be assigned, and the DLC12 supports loop-start, ground-start, E&M and DNIS/DID trunk types with immediate, wink-start or dial-tone-start signaling. The DLC12 is equipped with a built-in CSU that can be connected directly to a network interface unit or SmartJack. When installed in an IVX 128 Plus system, it can be connected also to an ISDN PRI; for more information, refer to ally, up to 12 Digital Feature Phones can be connected to the DLC12. This card uses 12 station ports and 24 CO ports when installed. All 24 CO ports are allocated (regardless of whether they are assigned or used).

(Digital Line Card)

—

Includes interface circuitry to connect a single T1 span. Any of (or all)

IVX 128 Plus: Additional Features

etc.

Only one analog device can be con-

(ESI part #0450-0201). Addition-

B.2

IVX 128 Hardware overview/installation

Digital Feature Phones

The IVX Digital Feature Phone is equipped with speakerphone, 32-character LCD display, and both fixed and programmable feature keys. Phones connect to the cabinet via standard two-wire twisted pair.

TAPI Phone

The RS-232C cable to facilitate connection to a PC serial port for standard packages as

is an optional version of the Digital Feature Phone. It provides a DB9 connector and

Act!

Goldmine

and

Outlook

. A Digital Feature Phone cannot be field-upgraded

Basic Telephony Integration

to such

to a TAPI Phone.

64-Key Expansion Console

The 64-Key Expansion Console adds 64 additional programmable feature keys to a designated user's extension. The console is connected to its host phone via a special “Y” cable (provided) and

not

does

Note:

require a separate station port of its own.

Up to 20 64-Key Expansion Consoles can be installed in a fully configured system:

• Six on Base Cabinet I

• The additional 14 on Base Cabinet II

System capacity

• Five fixed ports

• 2 serial

• MOH

• Modem port

• Overhead paging

• 126 call processing ports (128, minus paging and modem ports)

• 84 combined digital and analog stations

• 42 CO lines, maximum (66

Note:

If DLC12 cards are used and the maximum CO lines exceed 42, then a maximum of 84 sta-

tions cannot be achieved.

DLC12 cards are used)

The total ports cannot exceed 126

system sets 24 ports for COs, even if a fractional T1 is used.

, maximum

. If a DLC12 card is installed, the

The number of analog station ports cannot exceed 24.

B.3

Hardware overview/installation IVX 128

Example:

Seven port cards are installed, including one T1-configured DLC12 card and

12 12 12 12 12

i.e.

standard loop lines as shown below. Only 72 stations can be installed;

126

The last 12 stations on Card #7 cannot be used.

minus

(6 + 6 + 6 + 24 + 0 + 6 + 6)

Port card Card type Lines installed Stations

1 2 3 4 5 6

684 684 612

DLC12

A12 612 612

126

minus

(54)

= 72

6 6 6

0 6 12 6

TOTAL 54 72

B.4

IVX 128 Hardware overview/installation

Cautions

Important:

When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons.

• The airflow vents on the IVX case install the cabinet in areas of extreme heat or improper ventilation. kind through the ventilation slots on the system cabinet; doing so may result in contact with dangerous voltages — or cause an electrical short capable of producing fire or shock.

Do not

•

slightly

• The IVX telephone/voice-mail system contains no components that are serviceable by either non-dealers or non-manufacturer technicians.

for further handling.

• To reduce the risk of fire, use

This information complies with the requirements of Underwriters’ Laboratories

(UL) and UL Standard 1950.

Before proceeding, please read the following:

must

be free of obstruction for proper cooling. Similarly,

Never

insert objects of any

use liquids or aerosols to clean any IVX equipment; rather, use a cloth that is only

damp.

All service must be referred to the dealer

only

26 AWG or better telecom wire.

do not

Power supply

Always

the case for service or component disassembly or replacement. Heed all warnings and instructions in documentation or marked on the cabinet or peripheral

equipment.

disconnect the power supply and telephone lines from the system cabinet

before

opening

Fuse

Contact the factory directly next to the power jack marked with “F1.”

before

attempting to replace the fuse. The fuse is located on the motherboard

Battery

“Caution:

There is a danger of explosion if the onboard lithium battery is incorrectly

replaced. Replace only with Ray-O-Vac BR1225 (or equivalent). Dispose of used batteries according to the battery manufacturer’s instructions.”

B.5

Hardware overview/installation IVX 128

Regulatory information

United States of America

Registration

The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.)

FCC Part 15

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and — if not installed and used in accordance with the instruction manual — may cause harmful interference to radio communications (in which case, the user will be required to correct the interference at his/her own expense).

FCC Part 68

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

The REN is helpful to determine the quantity of devices you say connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, the telephone company will notify you in advance but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If so, you will be notified in advance, to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, the telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

Installation: Registration Number: Ringer equivalence number (REN)

The device is equipped with a USOC connector.

1T1USA-33727-MF-E

: 0.8

B.6

IVX 128 Hardware overview/installation

Regulatory information

Dominion of Canada

Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Technical Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections at the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ate electrical inspection authority, or electrician, as appropriate.

Ringer equivalence number (REN):

Notice

The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed

Caution:

Users should not attempt to make such connections themselves, but should contact the appropri-

0.4

B.7

Hardware overview/installation IVX 128

Hardware installation

Site location

As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area.

Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power.

Ambient room temperature must be 40

Note: Do not

The system and supporting components should be mounted to a half-inch (or greater) plywood backboard. A typical-installation Base Cabinet I layout is shown below.

place the equipment or station runs near high voltage electrical equipment or electri-

cal lines susceptible to high voltage surges from air conditioner compressors, etc.

The location should be no further than 1,000 feet from the farthest station.

–800 (F.), and relative humidity no higher than 90%.

B.8

IVX 128 Hardware overview/installation

Opening the cabinet

The lid on all cabinets is held in place by two tabs that rest in slots in the bottom of the case, and a release tab that snaps into an opening in the topcenter of the cabinet and is secured by a retaining screw.

To remove the lid:

Remove the retaining screw and depress the release tab at the top of the cabinet.

Rock the lid back from the top.

Lift and pull the lid free from the slots in the bottom of the cabinet.

Mounting the Base Cabinet(s)

Use three #8 hex-head screws. Note the position of the three mounting holes in IVX. Allow room for installation of the second base cabinet either now or if required in the future. The Base Cabinet II must be installed directly below the Base Cabinet I. Allow about 2

Screw in the top screw to the backboard (at least half-inch thick plywood) leaving about one-eighth-inch clearance between the screw head and the plywood.

Hang the unit using the keyhole at the top of the case.

Level the unit and install the bottom two screws.

If necessary, repeat the steps for the Base Cabinet II.

Attach the power transformer to the wall, allowing sufficient length in both cords to reach the power connector on the upper right side of the cabinet and to reach a UPS or a dedicated 110 VAC outlet.

″

clearance between the units.

Base Cabinet I

Base Cabinet II

B.9

Hardware overview/installation IVX 128

Expansion Cabinet installation

The Expansion Cabinets provide for the expansion of each base cabinet with two additional port cards. Each houses up to two port cards that are connected via ribbon cables through the opening in the back of the expansion cabinet to the base cabinet.

To install an Expansion Cabinet:

Wear a grounding strap and avoid unnecessary movement while handling the circuit boards.

Unplug the power to IVX.

Remove the Base Cabinet lid by pressing the release tab at the top of the Cabinet and rock back the lid from the bottom of the Cabinet.

Install the Expansion Cabinet on the front of the Base Cabinet in place of the Base Cabinet's lid.

Lock the Expansion Cabinet to the Base Cabinet by snapping the top in place and reinstalling the retaining screw.

Connect the grounding strap from the Expansion Cabinet's grounding lug (located on the bottom of the cabinet) to the Base Cabinet's grounding lug. Follow the grounding procedures as described earlier for grounding the Base Cabinet.

Through the large opening in the back of the Expansion Cabinet, connect the ribbon cable(s) from the port card(s) to the card directly below.

Re-install the original lid from the Base Cabinet on the face of the Expansion Cabinet.

Base Cabinet II installation

To expand the system beyond three Port Cards, Base Cabinet must be added. Mount Base Cabinet II directly below Base Cabinet I allow about two inches between them.

Connect the ribbon cable from the back of Base Cabinet II to the connector located on the bottom of Base Cabinet I.

Connect the ground of all units to the system ground.

Switch the wall mount transformers so the larger (5-amp) transformer is supplying power to Base Cabinet I and the original (3-amp) transformer is now supplying power to Base Cabinet II.

Connect both power transformers to the standard power strip and then connect to the UPS.

Note:

Always apply power to both Cabinets simultaneously by using the

power strip’s switch.

Note:

Do not apply power until all hardware connections have been made.

B.10

IVX 128 Hardware overview/installation

Port card installation

Adding or replacing port cards will require the system to be taken out of

Port Card

Main Card

Exp

ansi

Port Card

service. Wear a grounding strap and avoid unnecessary movement while handling the circuit boards.

Unplug the power supply to IVX.

Two port cards may be installed in Base Cabinet II and in each expansion cabinet — one above the other. Each is ribbon-cabled to the port card (or main board) directly below it. (You’ll need to remove the uppermost card in each cabinet to gain access to the lower card.)

To remove a port card, disconnect the amphenol connector from the card. Carefully unplug the ribbon cable that runs to the port card or main board directly below it. Remove the 6 Phillips screws and remove the card from the cabinet.

To install a port card, observe the locations and relative positions of the card over the stand-offs. Install the 6 Phillips screws, connect the ribbon cable to the connector to the board directly below it and connect the amphenol cable.

Port

Card

Expansion Cabinet Base Cabinet I

Port

Card

Expansion Cabinet Base Cabinet II

Memory Module

Note:

The Memory Module has a

ESI drive.

Adding or replacing the Memory Module will require that the system be taken out of service.

placing the Memory Module erases all its configuration data and customer recordings.

stay intact, however.) Contact ESI for a replacement Memory Module and detailed instructions for its installation.

proprietary

formatting scheme —

do not

attempt to install a non-

(Prompts

Re-

B.11

Hardware overview/installation IVX 128

LED functions

The unit's various LEDs are designed to provide visual feedback as follows:

Power LED

Power

The is being applied to the system. This LED blinks periodically to indicate that the main processor is operational.

Port LEDs

The cabinet. Each LED is illuminated when any port on its associated port card is in use.

Note:

Upon power-up, approximately five minutes are required for the system to configure. The

Port Note:

LED is located on the top-right side of the cabinet and is illuminated when power

Port

LEDs are located above their respective amphenol connectors on the right side of the

Disconnecting an amphenol connector when its respective LED is lit will cause any of its

ports that are in use to be disconnected.

Power

LEDs will blink three times to indicate that the power-up sequence has been completed.

When a DLC12’s LED is . . .

• . . . blinking, the T1 line is out of service.

• . . . not lit at all, the T1 line is in service but is idle.

• . . . lit solidly, the T1 line and/or a station on the card is in use.

and

Memory Transfer LED

This LED is located inside the cabinet on the top center of the main board. It serves as a diagnostic aid by flashing as data is transferred to and from the Memory Module.

B.12

IVX 128 Hardware overview/installation

External connections

Grounding instructions

IVX grounding (supplemental ground) is as follows:

• The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or higher).

• Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket.

• Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod).

• The supplemental ground must: be used regardless of power cord ground, be connected to the ground lug on the bottom of the IVX cabinet, and retain ground connection when IVX power supply module is unplugged.

• Connect the grounding lugs of all units to system ground

Note:

IVX lines are protected against a 10 KV surge

above are followed.

Power

only

if the earth ground procedures described

Each base cabinet requires a 110 VAC outlet (if possible, a dedicated outlet). Use power supply module provided. Expansion Cabinets, as well as the 64-Key Expansion Console, require no additional AC power. A clean, isolated power source in conjunction with a UPS is

STRONGLY

draws no more than 50 watts. If AC power is interrupted, the system will drop all connections. When power is restored, the system

will resume normal operation in approximately five minutes, having retained its full programming and clock setting.

recommended. Each base cabinet draws a maximum of 25 watts. A fully loaded system

only

the Class-2

UPS

For system protection and to maintain uninterrupted operation, an Uninterruptible Power Supply is

STRONGLY

rupted service for a fully loaded IVX. Every 50 VA of capacity added to the UPS will yield approximately one-half hour of additional backup.

recommended. A UPS rated for 200 VA will provide approximately two hours of uninter-

B.13

Hardware overview/installation IVX 128

MOH port

The MOH (messages-, or music-, on-hold) connector on the upper right side of the cabinet is a standard

″

monophonic mini-jack, used for loading custom MOH recordings or for playing live

music-on-hold from an external source such as a radio or CD player.

Serial ports

Two standard DB9 serial connectors are located on the side of the cabinet. Use a standard shielded serial cable, DB9-to-DB9, for printer-to-computer (this is usually male-to-female).

Note:

The maximum distance from the cabinet is 100 ft. The output from each serial port is, 8 data bits, 1 stop bit, and no parity. The pinout is:

Data Transmit Receive Ground

SMDR port

(Called “Port 1” in system display.) Real-time SMDR call records are continuously output to the SMDR port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

Pin 2 Pin 3 Pin 5

Maintenance port

(Called “Port 2” in system display.) A laptop PC can be connected to this port for on-line programming and diagnostics. Reports gener-

ated in Function 7 are also output to this port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

B.14

IVX 128 Hardware overview/installation

External paging device connection

A dry contact overhead-paging device can be connected to the system through the first port card's 66 block.

The overhead paging port is fixed (located on the main board) as extension 199 for programming purposes and user access.

Audio connection

The audio pair is connected to the 66 block at terminal 33 and 34. The pair’s impedence is 600 ohms.

Dry contact control

The manner in which the dry contact pair is punched down on the 66 block sets the pair as normally open (sending a page to the port will close the contacts) or normally closed (sending a page to the port will open the contacts).

Connect the dry contact pair of the device to IVX as follows:

• Terminals 35 and 36 to provide normally or

• Terminals 35 and 37 to provide normally

The port can be used with zone paging units.

Note:

The port doesn’t support talk-back paging (which requires a CO port), nor does it support CO

ring through the port.

open

closed

operation

operation.

Amphenol cable connections

Connect a standard 66 Block to each port card using a male 50-pin amphenol cable to each port card female connector located on the bottom-right side of the cabinet. The connector closest to the wall is the first card. CO line numbering will be greatly simplified if DLC12 cards are installed as the last cards.

Note:

Expansion Cabinets are required when adding additional port cards.

B.15

Hardware overview/installation IVX 128

CO line connection

Local loop

IVX's advanced CO line circuitry provides for open loop detection and IVX’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards.

Note:

Observe correct order of connection to preserve proper rotary hunting of the CO lines.

Up to 24 CO line interfaces (selectable as loop start lines or ground start trunks) are connected through two pairs punched down on the 66 block connector of the DLC12 card.

Up to two DLC12 cards can be installed. Note that the total line capacity of the system is 66.

Line numbering plan

If a DLC12 card is not used, the line number will begin with 1 on the first port card and end with 42 on the last port card.

Port card Line numbers

1 2 3 4 5 6 7

Allocate 24 CO line numbers for each DLC12 card and continue the numbering on the next card. The example below shows a DLC12 card as the fourth card.

Port card Card type Line numbers

1 2 3 4 5

Note:

If fractional T1 is used, the unused circuits still will occupy a line number.

1 through 6

7 through 12 13 through 18 19 through 24 25 through 30 31 through 36 37 through 42

684

612

DLC12

612

1 through 6

7 through 12 13 through 18 19 through 42 43 through 48

B.16

IVX 128 Hardware overview/installation

Special information: DLC12

DLC12 card

The installed in any of the seven available card slots on the system highway. Each card provides a T1 interface supporting 24 DS0 channels and 12 digital stations.

IVX 128

can have a maximum of two DLC12 cards per system and can provide up to 48 DS0 channels and 24 digital stations per system. Partial T1 applications are supported through line programming. Connection to the card is provided through an “industry-standard” 50-pin amphenol connector.

The DLC12 card has grated CSU can be enabled or disabled via system programming (see “Function 2124: CSU emulation,” page EE.6). The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only.

The DLC12 card supports these

Loop start

•

Ground start

•

E&M

•

— When an E&M trunk is selected, the choices for start, wink start and dial tone start; and the incoming signaling type choices are immediate start and wink start. The E&M trunk can be set for 2-way traffic, inbound traffic only or outbound traffic only.

Dial tone and ringback can be provided when required. These selections are set for each trunk.

The card supports the following

ESF/B8ZS

•

SF(D4)/AMI

•

ESF/AMI

•

SF/B8ZS

• Line compensation is provided as necessary between the CSU/DSU and IVX 128.

apply to all trunks on the DLC12 card. Many variables can affect the volume of the T1 lines. Different volume levels may be required when connecting a DLC12 card depending on the signal level of the T1. The volume level can be adjusted by increasing or decreasing the ments are made independently to each of the T1 lines. There will not be any support for pulse dialing; all incoming dialing will default to DTMF digits.

DID and DNIS/ANI translation table

The mailbox, extension or department. Up to 300 entries can be programmed in the table. There is also an entry for exceptions in the table. This allows reroutes of any DID/DNIS calls that are not programmed or detected to an ID, mailbox, extension or department and defaults to the operator.

, one of the five available port cards for IVX 128, is a plug-in design that can be

built-in CSU functionality,

trunk types

framing format

eliminating the need for an external unit. The inte-

out

going signaling type are immediate

line coding

and

digital pad setting

These selections

. These adjust-

allows the translation of DID/DNIS digits to an IVX 128 ID,

B.17

Hardware overview/installation IVX 128

Station connection

The first 12 pairs on each amphenol are station ports (either 12 digital stations on the 612 or DLC12 card or eight digital stations and four analog ports on the 684 port card).

All stations are connected using a single pair. Each port position is pre-numbered and fixed as indicated in the 66 Block Wiring Diagram shown for each port card type.

Note:

The station runs can be up to 1,000 ft.

Digital stations

The digital station wiring is not polarity-sensitive. Only one phone can be connected per digital port.

Analog ports

The analog ports do not require that tip-and-ring polarity be observed. The analog ports can be used for 2500 type sets or for devices such as fax machines, modems, etc., that can be connected via a normal tip-and-ring pair. Each analog port will support only a single analog device.

Station Numbering Plan

Each port card has 12 station interfaces. The station numbering plan starts with the first pair on the first port card as 100 and ends at 183 on the 7th port card.

Port card Station numbers

1 2 3 4 5 6 7

100 through 111 112 through 123 124 through 135 136 through 147 148 through 159 160 through 171 172 through 183

B.18

IVX 128 Hardware overview/installation

Installing the TAPI Phone

Important:

To install the TAPI drivers to a PC with

Windows NT

4.0 where Service Pack 3 (or greater) hasn’t been installed, please obtain the latest Service Pack — currently, Service Pack 6a, or “SP6a” — from the following link and install it before continuing:

http://www.microsoft.com/ntserver/nts/downloads/recommend/SP6

Requirements

To perform this installation, you will need:

• An IVX Series TAPI Phone (Digital Feature Phone with TAPI interface).

• A PC running

Windows 95, 98, ME, NT, 2000

or XP and with an unused COM (serial) port.

• A serial communications cable — A DB9 male-to-female cable is shipped with the TAPI Phone. If the PC has a 25-pin serial connector, you’ll need to obtain a DB9-male-to-DB25-female adapter (such as Radio Shack

model # 26-287).

Also, if Caller ID integration is desired, you should confirm that (a) Caller ID is enabled on the IVX Series phone system and (b) the telephone company is providing Caller ID service.

Procedure

Note:

If using the CD-ROM shipped with the TAPI Phone, proceed to step 1. Otherwise, skip to step 2.

Insert the CD-ROM into the PC’s CD-ROM drive; then browse to the CD-ROM drive and locate the

Esiivx.exe

Use your Web browser to reach

file. (Depending on your settings, the file may appear as just

http://www.esi-estech.com/ivx_all/software.html#TAPI2000

Esiivx

(You’ll need your ESI Resellers’ site password.)

To download the software, click on the link to the

IVX Series TAPI Phones.

When prompted, select a folder in which to save the software. (We suggest

The software is a self-extracting installer. To launch the installation process, browse to the

Esiivx.exe

If asked whether you wish to continue, click on

At the end of the installation, you’ll be prompted whether you wish to restart the PC. Click on

As the PC restarts, a window will appear asking you to select the COM (serial) port that will be

file and double-click on it.

”

TAPI 2000

Yes

. Then, follow the instructions that appear.

software listed as “

used for TAPI activity. Select the appropriate port and click on OK.

Connect one end of the provided serial cable to the PC serial port selected in step 8. Connect the other end to the serial port on the back of the TAPI Phone (see diagram,

Skip to step 5.

For use with

C:\Windows\Temp

Finish

below

IVX Series TAPI Phone (rear view)

Nine-pin

serial connection

You have now successfully installed the

TAPI 2000

page to test the operation of the TAPI interface.

RS-232C serial cable

Female plug Male plug

(rear view)

Windows telephony driver. Continue to the next

COM port

B.19

Hardware overview/installation IVX 128

Testing TAPI

Windows

interface by dialing a phone number. Two versions of ing on which version of

Dialer

Testing with

10.

includes a simple TAPI application called

Windows

software on your PC.

you have, follow the appropriate test procedure for the

Phone Dialer (Windows 95/98/ME

Click on the on OK. This will start the file

In the In the Once again, click on Enter the local area code and the appropriate access codes for an outside line; to insert a

pause, use a comma ( Make sure the In the If the TAPI installation was successful, the phone’s

phone number being dialed. If the call can’t be completed, add one or more commas to the outside access codes; also, verify that the other dialing properties are correct for the area from which you’re calling.

Windows

Phone Dialer

Line

field, select

To disable call waiting, dial:

Phone Dialer

Click on the window and click on OK. This will start the file

In the In the In the In the

an outside line; to insert a pause, use a comma ( Make sure the In the In the

click on OK. In the

Then, click on the If the TAPI installation was successful, the phone’s

Windows

Phone Dialer

Options Phone and Modems Edit Locations

Phone and Modem Options Options

Phone Dialer

window, click on

To disable call waiting, dial:

window, under

Start

button; then click on

Dialer.exe

window, click on the

ESI IVX Telephony Service Provider

Tools

; then click on

e.g.

, for local calls, you might use 9,).

window, enter the number to dial and click on

1.0 (

Start

button; then click on

window, click on the

window, a location entry should be highlighted. Click on

window, e nter the local area code and the appropriate access codes for

Line Used For...

window, click on

Phone Call

radio button, followed by the

Dialing Properties...

Windows NT/2000/XP

Phone and Modems Option

window, click on OK.

Dial

Phone Dialer

that can be used to test the TAPI

are currently available. Depend-

)

Run

Tools

menu; then click on

box is

not

SPEAKER

Dialer

, type

and click on OK.

checked. Then, click on OK.

in the Run window and click

Connect Using...

Dial

key will light up and you’ll hear the

)

Run

, then click on

Dialer.exe

Edit

menu; then click on

e.g.

box is

, select

and enter the number to dial in the

, for local calls, you might use 9,).

not

checked. Then, click on OK.

ESI IVX Telephony Service Provider

Place Call

SPEAKER

key will light up and you’ll hear the

Run

, type

Options

button.

Dialer

Dial

window.

Phone

in the Run

Edit

and

Proceeding to use TAPI

The TAPI interface is now ready to be integrated with the user’s preferred TAPI-enabled application. For instructions on connecting to the TAPI driver, refer to the documentation for that application.

B.20

IVX 128 Hardware overview/installation

64 Key Expansion Console connection

Important:

There are two different types of IVX Series telephones: Revision F (and later), and

pre-Revision-F; each has separate procedures for installing a 64-Key Expansion Console. It’s easy to identify a Revision F (and later) telephone, because it has three jacks on the bottom — one for the 64-Key Expansion Console, one for the line cord and one for the handset.

Installing the Console on a Revision F (or later) telephone

Connect one end of the expansion cable to the DSS connector on the IVX Digital Feature Phone.

Connect the other end of the expansion cable to the 64-Key Expansion Console.

To keep cables out of the way, thread the cable connecting the telephone and the 64-Key Expansion Console into the slots on the bottom of the phone and 64-Key Expansion Console.

Program the keys on the expansion module using the same procedure as with the Digital Feature Phone (press

For the customer’s convenience, label the paper overlay to show how the keys are programmed (you may prefer to use the

Install the labeled ppaper overlay on the 64-Key Expansion Console.

Install the clear pplastic overlay oover the paper overlay to protect it.

Use the provided Velcro side of the IVX Digital Feature Phone.

PROG/HELP 2

Esi-Access

tape to attach the left side of the 64-Key Expansion Console to the right

PC software application for this).

Installing the Console on a pre-Revision-F telephone

Connect the shortest part (oneinch) of the expansion cable to the IVX Digital Feature Phone.

Connect the 11-inch part of the expansion cable to the 64-Key Expansion Console.

Plug the longest portion of the expansion cable into the telephone wall jack.

To keep cables out of the way, thread the two cables connecting the telephone and the expansion module into the slots on the bottom of the phone and expansion module.

B.21

Hardware overview/installation IVX 128

Program the keys on the expansion module using the same procedure as with the Digital Feature Phone (press

For the customer’s convenience, label the paper overlay to show how the keys are programmed (you may prefer to use the

Install the labeled ppaper overlay on the 64-Key Expansion Console.

Install the clear pplastic overlay oover the paper overlay to protect it.

Use the provided Velcro® tape to attach the left side of the 64-Key Expansion Console to the

PROG/HELP 2

Esi-Access

PC software application for this).

right side of the IVX Digital Feature Phone.

B.22

IVX 128 Hardware overview/installation

A12 port card

Term Wire color Signal RJ11 Port

1 White-Blue Tip Green 2 Blue-White Ring Red 3 White-Orange Tip Green 4 Orange-White Ring Red 5 White-Green Tip Green 6 Green-White Ring Red 7 White-Brown Tip Green 8 Brown-White Ring Red

9 White-Slate Tip Green 10 Slate-White Ring Red 11 Red-Blue Tip Green 12 Blue-Red Ring Red 13 Red-Orange Tip Green 14 Orange-Red Ring Red 15 Red-Green Tip Green 16 Green-Red Ring Red 17 Red-Brown Tip Green 18 Brown-Red Ring Red 19 Red-Slate Tip Green 20 Slate-Red Ring Red 21 Black-Blue Tip Green 22 Blue-Black Ring Red 23 Black-Orange Tip Green 24 Orange-Black Ring Red 25 Black-Green 26 Green-Black

27 Black-Brown 28 Brown-Black

29 Black-Slate 30 Slate-Black 31 Yellow-Blue 32 Blue-Yellow 33 Yellow-Orange 34 Orange-Yellow 35 Yellow-Green 36 Green-Yellow 37 Yellow-Brown 38 Brown-Yellow 39 Yellow-Slate 40 Slate-Yellow 41 Violet-Blue 42 Blue-Violet 43 Violet-Orange 44 Orange-Violet 45 Violet-Green 46 Green-Violet 47 Violet-Brown 48 Brown-Violet 49 Violet-Slate 50 Slate-Violet

Analog

B.23

Hardware overview/installation IVX 128

D12 port card

Term Wire color Signal RJ11 Port

1 White-Blue Data+ Green 2 Blue-White Data- Red 3 White-Orange Data+ Green 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 White-Brown Data+ Green 8 Brown-White Data- Red

9 White-Slate Data+ Green 10 Slate-White Data- Red 11 Red-Blue Data+ Green 12 Blue-Red Data- Red 13 Red-Orange Data+ Green 14 Orange-Red Data- Red 15 Red-Green Data+ Green 16 Green-Red Data- Red 17 Red-Brown Data+ Green 18 Brown-Red Data- Red 19 Red-Slate Data+ Green 20 Slate-Red Data- Red 21 Black-Blue Data+ Green 22 Blue-Black Data- Red 23 Black-Orange Data+ Green 24 Orange-Black Data- Red 25 Black-Green 26 Green-Black

27 Black-Brown 28 Brown-Black

Digital

B.24

IVX 128 Hardware overview/installation

612 port card

Term Wire color Signal RJ11 Port

1 White-Blue Data+ Green 2 Blue-White Data- Red 3 White-Orange Data+ Green 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 White-Brown Data+ Green 8 Brown-White Data- Red

27 Black-Brown 28 Brown-Black

29 Black-Slate 30 Slate-Black 31 Yellow-Blue 32 Blue-Yellow 33 Yellow-Orange 34 Orange-Yellow 35 Yellow-Green 36 Green-Yellow 37 Yellow-Brown 38 Brown-Yellow 39 Yellow-Slate Tip Green 40 Slate-Yellow Ring Red 41 Violet-Blue Tip Green 42 Blue-Violet Ring Red 43 Violet-Orange Tip Green 44 Orange-Violet Ring Red 45 Violet-Green Tip Green 46 Green-Violet Ring Red 47 Violet-Brown Tip Green 48 Brown-Violet Ring Red 49 Violet-Slate Tip Green 50 Slate-Violet Ring Red

Digital

B.25

Hardware overview/installation IVX 128

684 port card

Term Wire color Signal RJ11 Port

1 White-Blue Data+ Green 2 Blue-White Data- Red 3 White-Orange Data+ Green 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 White-Brown Data+ Green 8 Brown-White Data- Red

9 White-Slate Data+ Green 10 Slate-White Data- Red 11 Red-Blue Data+ Green 12 Blue-Red Data- Red 13 Red-Orange Data+ Green 14 Orange-Red Data- Red 15 Red-Green Data+ Green 16 Green-Red Data- Red 17 Red-Brown Tip Green 18 Brown-Red Ring Red 19 Red-Slate Tip Green 20 Slate-Red Ring Red 21 Black-Blue Tip Green 22 Blue-Black Ring Red 23 Black-Orange Tip Green 24 Orange-Black Ring Red 25 Black-Green 26 Green-Black

27 Black-Brown 28 Brown-Black

29 Black-Slate 30 Slate-Black 31 Yellow-Blue 32 Blue-Yellow 33 Yellow-Orange 34 Orange-Yellow 35 Yellow-Green 36 Green-Yellow 37 Yellow-Brown 38 Brown-Yellow 39 Yellow-Slate Tip Green 40 Slate-Yellow Ring Red 41 Violet-Blue Tip Green 42 Blue-Violet Ring Red 43 Violet-Orange Tip Green 44 Orange-Violet Ring Red 45 Violet-Green Tip Green 46 Green-Violet Ring Red 47 Violet-Brown Tip Green 48 Brown-Violet Ring Red 49 Violet-Slate Tip Green 50 Slate-Violet Ring Red

Digital

Analog

B.26

IVX 128 Hardware overview/installation

DLC12 port card

(to 66 Block) DLC12

Term Wire color Signal RJ11 Port

1 White-Blue Data+ Green CO 2 Blue-White Data- Red 3 White-Orange Data+ Green CO 4 Orange-White Data- Red 5 White-Green Data+ Green CO 6 Green-White Data- Red 7 White-Brown Data+ Green CO 8 Brown-White Data- Red

9 White-Slate Data+ Green CO 10 Slate-White Data- Red 11 Red-Blue Data+ Green CO 12 Blue-Red Data- Red 13 Red-Orange Data+ Green CO 14 Orange-Red Data- Red 15 Red-Green Data+ Green CO 16 Green-Red Data- Red 17 Red-Brown Data+ Green CO 18 Brown-Red Data- Red 19 Red-Slate Data+ Green CO 20 Slate-Red Data- Red 21 Black-Blue Data+ Green CO 22 Blue-Black Data- Red 23 Black-Orange Data+ Green CO 24 Orange-Black Data- Red 25 Black-Green 26 Green-Black 27 Black-Brown 28 Brown-Black 29 Black-Slate 30 Slate-Black 31 Yellow-Blue 32 Blue-Yellow 33 Yellow-Orange

34 Orange-Yellow 35 Yellow-Green 36 Green-Yellow 37 Yellow-Brown 38 Brown-Yellow 39 Yellow-Slate 40 Slate-Yellow 41 Violet-Blue 42 Blue-Violet 43 Violet-Orange 44 Orange-Violet 45 Violet-Green 46 Green-Violet 47 Violet-Brown 48 Brown-Violet 49 Violet-Slate 50 Slate-Violet

Digital

Port

B.27

Hardware overview/installation IVX 128

Worksheet

Base Cabinet I Expansion

Ter m. Wire color Signal RJ11 1st port card 2nd port card 3rd port card 4th port card 5th port card 6th port card 7th port card

Card type

1 White-Blue Data+ Green 2 Blue-White Data- Red 3 White-Orange Data+ Green 4 Orange-White Data- Red 5 White-Green Data+ Green 6 Green-White Data- Red 7 White-Brown Data+ Green 8 Brown-White Data- Red

9 White-Slate Data+ Green 10 Slate-White Data- Red 11 Red-Blue Data+ Green 12 Blue-Red Data- Red 13 Red-Orange Data+ Green 14 Orange-Red Data- Red 15 Red-Green Data+ Green 16 Green-Red Data- Red 17 Red-Brown Data+/Tip Green 18 Brown-Red Data-/Ring Red 19 Red-Slate Data+/Tip Green 20 Slate-Red Data-/Ring Red 21 Black-Blue Data+/Tip Green 22 Blue-Black Data-/Ring Red 23 Black-Orange Data+/Tip Green 24 Orange-Black Data-/Ring Red 25 Black-Green 26 Green-Black 27 Black-Brown 28 Brown-Black 29 Black-Slate 30 Slate-Black 31 Yellow-Blue 32 Blue-Yellow 33 Yellow-Orange

34 Orange-Yellow OH Page Audio B 35 Yellow-Green OH Page Relay Common 36 Green-Yellow Relay Normally Open or 37 Yellow-Brown Relay Normally Closed 38 Brown-Yellow

39 Yellow-Slate Tip Green 40 Slate-Yellow Ring Red 41 Violet-Blue Tip Green 42 Blue-Violet Ring Red 43 Violet-Orange Tip Green 44 Orange-Violet Ring Red 45 Violet-Green Tip Green 46 Green-Violet Ring Red 47 Violet-Brown Tip Green 48 Brown-Violet Ring Red 49 Violet-Slate Tip Green 50 Slate-Violet Ring Red

➔

OH Page Audio A

Dig/Ana

100

Dig/Ana

101

Dig/Ana

102

Dig/Ana

103

Dig/Ana

104

Dig/Ana

105

Dig/Ana

106

Dig/Ana

107

Dig/Ana

108

Dig/Ana

109

Dig/Ana

110

Dig/Ana

111

CO* CO* CO* CO* CO* CO* CO*

CO*/

T1-TX

CO*/

T1-RX

Cabi net

Dig/Ana

112

Dig/Ana

113

Dig/Ana

114

Dig/Ana

115

Dig/Ana

116

Dig/Ana

117

Dig/Ana

118

Dig/Ana

119

Dig/Ana

120

Dig/Ana

121

Dig/Ana

122

Dig/Ana

123

CO*/ T1-TX

CO*/

T1-RX

Dig/Ana

124

Dig/Ana

125

Dig/Ana

126

Dig/Ana

127

Dig/Ana

128

Dig/Ana

129

Dig/Ana

130

Dig/Ana

131

Dig/Ana

132

Dig/Ana

133

Dig/Ana

134

Dig/Ana

135

CO*/ T1-TX

CO*/

T1-RX

Base

Cabinet II

Dig/Ana

136

Dig/Ana

137

Dig/Ana

138

Dig/Ana

139

Dig/Ana

140

Dig/Ana

141

Dig/Ana

142

Dig/Ana

143

Dig/Ana

144

Dig/Ana

145

Dig/Ana

146

Dig/Ana

147

CO*/ T1-TX

CO*/

T1-RX

Dig/Ana

148

Dig/Ana

149

Dig/Ana

150

Dig/Ana

151

Dig/Ana

152

Dig/Ana

153

Dig/Ana

154

Dig/Ana

155

Dig/Ana

156

Dig/Ana

157

Dig/Ana

158

Dig/Ana

159

CO*/ T1-TX

CO*/

T1-RX

Expansion

Cabi net

Dig/Ana

160

Dig/Ana

161

Dig/Ana

162

Dig/Ana

163

Dig/Ana

164

Dig/Ana

165

Dig/Ana

166

Dig/Ana

167

Dig/Ana

168

Dig/Ana

169

Dig/Ana

170

Dig/Ana

171

CO*/ T1-TX

CO*/

T1-RX

Dig/Ana

172

Dig/Ana

173

Dig/Ana

174

Dig/Ana

175

Dig/Ana

176

Dig/Ana

177

Dig/Ana

178

Dig/Ana

179

Dig/Ana

180

Dig/Ana

181

Dig/Ana

182

Dig/Ana

183

CO*/ T1-TX

CO*/

T1-RX

CO lines’ numerical designations vary, depending on whether there is a DLC installed.

B.28

IVX 128 System programming: an introduction

System programming: an introduction

You can program the IVX 128 system either from a Digital Feature Phone or with the Windows®-based

Esi-Access

programming from a Digital Feature Phone; the respective documentation for differences in programming from that environment.

Read the

and application. You can program the IVX 128 system from any Digital Feature Phone while the system is operating.

Once you’ve accessed programming mode, the system will prompt for — and confirm — each keystroke action via voice commands and the LCD display. You program both configuration data and recordings in the same manner.

Programming keys

package. Both methods follow the same programming steps. This manual focuses on

User’s Guide

first.

Programming features require a clear understanding of

Esi-Access

details the

user

interface

During programming, the top line of the LCD will display the current the bottom line will be the

entry

line. You can enter values as directed by the combination of the

item

being programmed and

voice prompts and LCD display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter

To .. .

Enter

Back up ( direction)

Delete Exit Help Select

Scroll

i.e.

, reverse

Press ...

HOLD HANG UP HELP

(left-side

▼

scroll key)

(right-

▲

side scroll key)

# #

What this does

Confirms new or existing entry and advances to next programming step.

Backs up to previous prompt without changing its value.

Deletes data or recording. Exits programming mode and removes extension from DND. Provides more detailed instructions during programming.

• During entry of a value, backs up

• If a list is present (> is displayed), scrolls to left

• Selects from options presented

• If a list is present (> is displayed), scrolls to right

• Inserts a space during entry of a name.

Note:

Either < or > in the display indicates that additional choices or values are available by press-

ing a corresponding

scroll (▼ or ▲)

key.

C.1

System programming: an introduction IVX 128

Entering alphanumeric characters

You enter names for corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the LCD will show this. When the LCD displays the desired character, press # to confirm; the cursor will move to the next character position. You may move the cursor left (to correct an entry) by pressing the left scroll key (▼) or move right (to add a space) by pressing the right scroll key (▲).

extensions, departments, and branch IDs

Key Options

0 0, 1 Q 2 A, B, C, 2 3 D, E, F, 3 4 G, H, I, 4 5 J, K, L, 5 6 M, N, O, 6 7 P, R, S, 7 8 T, U, V, 8 9 W, X,Y, 9

(left

▼

scroll key)

(right

▲

scroll key)

(hyphen),

Z, 1, “_”

Backs up and erases

Adds a space

(underline)

(space)

by pressing the dial pad key that

Example:

# # #

To enter a B, press 2 twice (the possible options to When B is displayed, press # to confirm; the cursor will move to the next character to be entered. To complete the name, press

[Enter] Ends the name

# #

scroll

through are

A, B, C

and 2).

C.2

IVX 128 System programming: an introduction

System fixed numbering plan

Numbers Function

0 Operator

1–66 CO lines

100–183 User extensions

199 Overhead paging port 290–299 Department pilots 300–489 Guest/info mailboxes 490–499 Q & A mailboxes

500 Broadcast mailbox 501–516 Group mailboxes 520–529 Cascade paging mailboxes 530–550 Recordable system prompts 560–589 Feature codes 590–598 MOH recordings 600–699 System speed dial

C.3

System programming: an introduction IVX 128

System programming overview

1 System parameters

11 Initialize 12 Installer password 13 Administrator password 14 Set time/date 15 System timing parameters 151 Flash duration 152 Transfer recall timer 153 Hold/park recall timer 154 ACD exit timer

155 ACD wrap timer

156 Cell phone delay 16 Recording alert tone 17 System speed dial 18 Serial port baud rate

2 CO line programming

21 Line programming

211 Analog CO line programming

212 T1 programming

2121 CO line programming 2122 Frame format and line coding 2123 Line build-out 2124 CSU emulation

22 Access codes/toll restriction

221 Centrex/PBX access code

222 Toll restriction exception tables

223 ARS (Automatic Route Selection)

224 DID translation table 23 Line parameters

231 Line receive volume

232 Line open-loop Interval

233 Line receive volume 24 Caller ID programming

3 Extension programming

31 Extension definition and routing 32 Extension feature authorization 33 Department groups 35 Extension button mapping

4 Auto attendant programming

41 Auto attendant branch programming 42 Announce extension number 43 Automatic day/night mode table

5 Voice mail programming

51 Maximum message length 52 Message purge control 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade paging mailboxes 561 Cascade mailbox options 562 Cascade paging parameters 57 Q & A mailboxes

6 Recording

61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 MOH volume

7 Reports

71 System program 72 Line/auto attendant statistics 73 Extension/department statistics 74 Voice mail statistics 75 System speed dial list

How to program the IVX 128 system

You may program from

Example:

PROG/HELP

Press

PARK

Press

to stop the prompt.

Enter the Installer password, followed by #.

Note:

While in programming mode, the extension will be automatically placed in DND.

Follow the

Note:

system

The system will automatically exit programming mode after 10 minutes of inactivity.

enter

password], #.

C.4

any

IVX Series phone in the system:

. The normal

station

programming menu prompt will begin to play.

programming menu to program as you wish; and, when finished, hang up.

programming mode, press

exit

programming mode,

You are now in programming mode.

PROG/HELP, PARK, 7 8 9 [or new Installer

hang up.

IVX 128 Function 1: System parameters

Function 1: System parameters

Function 11: Initialize

This function will return all components and software to their initial state. Initialization will erase all data and custom recordings.

Important notes:

Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the

Installer password.

Be sure to set the time and date (Function 14) before initializing.

System initialization will take up to five minutes to complete. When completed, the phone’s display will return to the idle state. described earlier (see page C.4).

Functions 12 and 13: Installer and Administrator passwords

These functions will display the existing password and prompt for entry of a new password. The passwords can be 2–8 digits long, followed by #.

Administrator Password. Only those functions listed in the grammed via the Administrator Password.

Installer Password (Function 12) = Administrator Password (Function 13) =

Note:

Be sure to write down the new passwords, store them in a safe place and give the new Ad-

ministrator’s Password to the Administrator.

Note:

You can use either the Installer or Administrator password to access a user’s station pro-

gramming. At the station, when prompted for the user’s password, enter either the Installer or Administrator password, then follow normal user programming procedures.

You must then re-access Programming Mode

The Installer can change either the Installer or

Administrator manual

The default passwords are:

7 8 9 4 5 6

by following the steps

can be pro-

Accessing user station programming

Should a user forget his password or if an employee leaves the organization, this feature allows the Installer or Administrator to enter a user's station programming and operate within it as if he were the user. From the user’s station, enter the prompts for the

Example:

user

password.

From station 105, entering enter the station’s user programming. (Default passwords shown for this example).

7 8 9 #

Installer

Administrator

4 5 6 #

instead of the user password (

password when the system

1 0 5 #

) will

D.1

Function 1: System parameters IVX 128

Function 14: Set time/date

Enter a new time in a

Example:

Select AM or

Enter a new date in an

Example:

Press # to finish the entry.

Note:

A built-in battery maintains the correct time and date, even in the event of a power loss.

Enter

the time).

Enter

unlike in step 1).

twelve

-hour format.

1 2 3 3

by pressing a scroll key (either ▼ or ▲

eight-digit

0 7 0 4 2 0 0 0

for

12:33

3 1 5

, or

format,

for July 4, 2000 (note that leading zeroes

3:15

for

including

leading zeroes.

(note that you need no leading zero for

are

required here,

Function 15: System timing parameters

Function 151: Flash hook duration

This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco. The default setting of

Range: Default:

0.2–2.0.

1.5.

1.5

will cause disconnect and fresh dial tone from the CO.

Function 152: Transfer recall timer

This sets the number of times a transferred call will ring before following the day/night routing for the extension or department.

Range: Default:

1–9 rings.

Function 153: Hold/park recall timer

This is the amount of time, in seconds, that a call will remain on hold or park before recalling to the extension that initiated the park or hold.

Range: Default:

5–960 seconds.

60.

Function 154: ACD exit timer

This is the amount of time, in seconds, that a call will remain in ACD department queues before following the department reroute (see Function 33, page F.7).

Range: Default:

D.2

5–600 seconds (or 0 for no limit).

180.

IVX 128 Function 1: System parameters

Function 155: ACD wrap timer

This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is turned off, agents cannot place their stations in Wrap Mode (see User’s Guide, ACD Agent).

Range: Default:

5–600 seconds (0 for no limit).

0 (no limit).

Function 156: Cell phone delay

When one uses a cellular phone or cordless phone to pick up messages, this usually requires the user to move the phone away from the ear frequently in order to press command keys, making the user miss some portion of the next prompt. This function adds additional delay before the playback of system prompts during remote message pickup or message pickup from an analog station

does not affect Digital Feature Phone message pick up).

Range: Default:

0.0–5.0.

1.0.

The value is in seconds.

(this

Function 16: Recording alert

When using the live recording feature to record an outside call, the system can be set to play a short beep tone every 15 seconds to indicate to both parties that recording is in progress.

Default:

Disabled.

Important:

MOST

PARTIES IS AWARE THAT IT IS BEING RECORDED. HOWEVER, ESI TAKES NO RESPONSIBILITY AS TO ITS LEGALITY IN THE END USER TO DETERMINE AND FOLLOW THE APPLICABLE STATE AND LOCAL LAWS REGARDING RECORDING OF CONV ERSATIONS.

JURISDICTIONS, IT IS PERMISSIBLE TO RECORD A CONVERSATION IF ONE OF THE TWO

ALL

JURISDICTIONS. IT IS THE RESPONSIBILITY OF THE INSTALLING COMPANY AND

D.3

Function 1: System parameters IVX 128

Function 17: System speed-dial

Up to 100 system speed dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.6).

Note:

System speed-dialing overrides toll restrictions (Function 32, page F.6).

Enter the 3-digit location number to program,

Enter a

Enter the number to be dialed (including the line group 9, 8, or 71–76). Press (▼) to delete any character or digit entered in error. Here’s an example:

The number dialed in step 3 can be up to 30 digits long

ten-character

name (see “Entering alphanumeric characters,” page C.2).

the

Location no.

601 AUTO RENTL 915552221212

Name

including

Number

the following special codes:

left scroll key

Code

# # DTMF tone

F Flash hook

P 2-second pause To insert a special code, press the right Press # to confirm the inserted character and continue. Press

Example:

To create a System Speed Dial number that dials 9, then

for 4 seconds and finally dials

9 9 7 2 5 5 5 5 6 4 4 (scroll

What it produces

* DTMF tone

SCROLL

#104

P # (scroll

to)

Key to select the desired special code:

# #

to complete the entry.

972-555-5644

, enter:

P # (scroll

to)

“#” # 1 0 4

to)

Deleting a speed dial number

To delete an entire speed dial number and name, delete the location number (

HOLD

or the left scroll key (▼) during step 1 in the speed-dialing procedure

described above.

, then pauses

6 X X

) by pressing

# , * , F

or P.

D.4

IVX 128 Function 1: System parameters

Function 18: Serial maintenance port baud rate

The system’s serial ports are dedicated to SMDR and maintenance.

SMDR port

(Called “Port 1” in system display.) Real-time SMDR call records are continuously output to the SMDR port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

Maintenance port

(Called “Port 2” in system display.) A laptop PC can be connected to this port for on-line programming and diagnostics. Reports gener-

ated in Function 7 are also output to this port.

Range: Default: 38.4K.

Programmable for 300, 1,200, 2,400, 4,800, 9,600, 19,200, or 38,400 bps.

Select the baud rate by pressing a scroll key (▼ or ▲) until the desired rate is displayed.

Press # to confirm.

D.5

Function 1: System parameters IVX 128

(This page included for pagination purposes only.)

D.6

IVX 128 Function 2: CO lines

Function 2: CO lines

The IVX 128 system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or programmed, the user

Note:

To provide additional visual indication of CO line usage, the phone’s display of idle phones

always

accesses CO lines by dialing 9 (or 8 or

71–76

). If a station does

71–76

will show on/off-hook line status.

Since the system handles call transfer and auto attendant functions efficiently, operating in the PBX mode provides more programmable feature keys for other uses and the opportunity for glare is greatly reduced.

Note:

All phone programmable keys default to being unprogrammed (except on extension 100,

where the first key defaults as a day/night key). Use see page F.9) to assign line keys system-wide. An signed using

PROG/HELP 2

at that station.

extension button mapping

individual

station’s keys can be reas-

not

have line keys

(Function 35;

Important:

Where any

unavailable

gray shading

(■) appears in an example, it represents values either

to the function or

unused

in the particular example.

Function 21: CO line programming

This function allows you to program either analog COs or the T1 COs. Enter 1 for analog CO programming or 2 for T1 CO line programming.

CO PROGRAM MIN G 1=ANALOG 2=T1

Important:

Default answer ring assignment for CO lines is ID1 (for more on ID branches, see “Function 4: Auto attendant programming,” beginning on page G.1).

• The CO lines are numbered 1–66. You can connect to the system CO lines if it has 684 or 612 port cards installed (six lines on each port card) or (b.) up to 66 lines if the system has one or more DLC12 cards.

• The lines installed via TI can be loop, ground, E & M, or DID.

• All CO lines are programmed to route callers during the day mode and then can be programmed to route callers differently during the night mode. The display will indicate D (for

night

alike can be

When you modify the system configuration by changing cards, you will need to re-

program the CO lines.

either

(a.) up to 42 loop start

day

) or N (for

) to show which mode is currently being programmed. Lines that are to be programmed

grouped

to simplify programming.

Example:

Here is a completed Programming Worksheet for incoming calls on Line 1 to ring live to extension 100 but finally answered by the Main Greeting after 9 rings. (The step numbers correspond to the following explanation.)

1 9 X100 X100 X100 ID1

OUT

Ring 1 Ring 3 Ring 5 Ring 9

E.1

Function 2: CO lines IVX 128

Function 211: Analog CO line programming

This function allows you to program the analog COs for both day and night mode. You can select the trunk groups and ring assignments for a group of COs or individual lines. The steps are:

Choose CO lines to program.

Assign outbound CO line groups.

Assign answer rings.

1. Choose CO lines to program

During this step, you use the 16 programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. Press the scroll keys (▼ or ▲) to “page” to lines 17–32, 33–48, 49–64 and 65–66. The display will indicate “Lines 1 to 16,” “Lines 17 to 32,” etc., to indicate which CO lines the programmable keys currently represent.

Software will identify the port card type installed in each slot. The display will show the following information: the first line will show the port card number, the type of card, the COs available to program and a D or N for day or night mode. The second line will show the CO currently selected and the circuit that is being programmed. The appropriate programmable feature key lights will light red to indicate the lines available to program.

If the port card in the first slot is a 612, the display will be:

PC1 612 1-6 D CO1 CIRCUIT 1 >

If the port card in the third slot is a 684, the display will be:

PC3 684 13-18 N CO16 CIRCU IT 4 >

In both examples, the first six DSS LEDs glow red. Select the COs to program alike (you can scroll to select the next port card and continue to select COs to be programmed alike) and press the # key to confirm. The LEDs will now glow green.

2. Assign outbound CO line groups

CO lines can be grouped for outbound, pooled access into one of eight line groups: 9, 8, 71, 72, 73, 74, 75 or 76.

Note:

A line can only be in one line group or designated as a private line.

Select the line group and press the # key to confirm. Outgoing calls will be assigned from the highest CO to the lowest available. Or, to

receive Default: 9

Private line

You can designate a line as a number, in this step. The line is then programmed as outlined in the following explanation, giving the private line great flexibility for handling call routing.

Note:

inbound CO line calls), press

(i.e., all CO lines in Group 9).

private line

A private line can be assigned only to a Digital Feature Phone. A line key must be pro-

grammed on the phone (and cannot be programmed on any other phone) to access the line for outgoing calls.

delete

the line group number (whereupon the line can only

HOLD

by entering an extension number, instead of a line group

E.2

IVX 128 Function 2: CO lines

3. Assign answer rings

Lines can be directed to be answered at up to 10 extensions, a department, a mailbox or an auto attendant branch ID (see “Auto attendant programming,” page G.1). The destination can be set to add or drop extensions, departments, mailboxes or ID branches if ringing continues due to no answer.

Example:

First ring — Line 1 will ring at the operator's extension. Third ring — Extensions 112 and 113 are added. Fifth ring — The operator's station is dropped from ringing. Ninth ring — The call will be answered by the auto attendant.

1 9 100

CO OUT Ring 1 Ring 3 Ring 5 Ring 9

100 112

112 113

ID1

113

Once you have programmed all desired CO lines for day mode, repeat the programming steps for all desired CO lines for night mode.

Default:

Answer on ring 1 with ID1 (main greeting) in both day and night modes.

Example:

To have after hours calls directed to a general delivery mailbox, program the system as follows. During Night Mode, Line 1 (and other lines to be programmed alike) will be answered immediately by MB301 (a Guest Mailbox set up for general delivery). The Personal Greeting for MB301 might be:

“Hello, thank you for calling ABC Company. Our offices are closed. Our normal business hours are 8 to 5 Monday through Friday. Please leave a message at the tone and your call will be returned when we resume normal business hours.”

A Virtual Mailbox Key programmed at the operator’s phone will allow easy pick-up of calls left during the night.

Night mode

1 9 MB301

CO OUT Ring 1 Ring 3 Ring 5 Ring 9

Note:

CO line groups aren’t programmable from night mode.

E.3

Function 2: CO lines IVX 128

Function 212: T1 programming

This function allows you to program the trunks and line parameters for the DLC12 card. The system will identify the number of DLC12 cards installed (one or two) and allow you to scroll through the 24 channels on each port card.

T1 PROGRAM MIN G

Function 2121: CO line programming

Software has identified the port card type installed as a DLC12 card. The display will show the following information: the first line will show the port card number, the type of card, the COs available to program and a D or N for day or night mode. The second line will show the CO currently selected and the circuit that is being programmed. If multiple COs are selected, then the last CO selected is displayed. All DSS LEDs will glow red until selected for programming.

You can select from the first set of 16 COs, and then press the scroll key to select from the remaining eight CO lines on the first DLC12 card. Scrolling again will allow you to select the 16 COs on a second DLC12 card if one is installed, and scrolling again will allow you to select from the eight remaining COs. If there is only one DLC12 card installed, then scrolling will return you to the first 16 COs. Select the COs to program alike and press # to confirm. The LED will glow green and then, after a CO is programmed, the LED will glow amber. The programming of the first CO should default forward for the remaining COs selected. After the selected COs are programmed, the LED will glow amber.

For example: if the port card in the third slot is a DLC12 card, the display will be:

PC3 T112 13-36 D CO22 CIRCU IT 10 >

Use the scroll keys to select the

GROUND START

. Press # to confirm. (Default is

trunk type emulation

E&M DNIS/DID

: either

E&M DNIS/DID, E&M, LOOP START

TRUNK EMULATION E&M DNIS/DID >

LOOP START

Continue with the outbound CO line groups and answer ring assignment.

E&M DNIS/DID

The lines are routed to the DNIS/DID table. After the E&M programming is complete, select the outbound CO line groups.

The lines are routed to the answer ring assignment. After the E&M programming is complete, select the outbound CO line groups and the answer ring assignment.

is selected:

E&M

complete

Use the scroll keys to select the

TONE START

GROUND START

is selected:

the programming of the E&M trunks selected:

. Press # to confirm. Default is

is selected:

outgoing signal type

WINK START

—

WINK START, IMMEDIATE START

DIAL

OUTGOING SIGNAL DIAL TONE STA RT >

E.4

IVX 128 Function 2: CO lines

Use the scroll keys to select the

IMMEDIATE START

. Press # to confirm. Default is

incoming signal type

WINK START

— either

WINK START

INCOMING SIGNAL IMMEDIAT E STA RT >

Use the scroll keys to select the Press # to confirm. Default is

trunk mode

2-WAY TRAFFIC

2-WAY TRAFFIC, INBOUND ONLY

—

OUTBOUND ONLY

TRUNK MODE 2-WAY TRAFFIC >

Use the scroll keys to set Default is

OFF

dial tone transmit

to either

OFF

or ON. Press # to confirm.

DIAL TONE TRA NS . OFF >

Use the scroll keys to set

ringback transmission

to either

OFF

or ON. Press # to confirm. Default is

OFF

RINGBACK TRANS. OFF >

Outbound CO line groups

Select the line group — be assigned from the highest CO to the lowest available. Default is 9. (You can designate a private line by entering an extension number instead of a line group in this step.)

9, 8, 71, 72, 73, 74, 75

or 76 — and press # to confirm. Outgoing calls will

Answer ring assignment

Lines can be programmed with four different ring assignments — Ring 1, Ring 3, Ring 5 and Ring 9. Each ring count can be programmed for up to 10 extensions, a department, a mailbox or an auto attendant branch ID.

After all lines are programmed for day mode, the steps are repeated for night mode.

Function 2122: T1 frame format and line coding

Use the scroll keys to select the frame format and line coding — either

SF/B8ZS

. Press # to confirm. Default is

ESF/B8ZS

ESF/B8ZS, SF/AMI, ESF/AMI

P-CARD 3 DLC12 FF/LC ESF/B8ZS >

If a second DLC12 card is installed, the system will alternate to the next port card. Use the scroll keys to select the frame format and line coding. Press # to confirm.

E.5

Function 2: CO lines IVX 128

Function 2123: Line build-out

This function allows you to adjust the line build-out of the DLC12 card. The level programmed depends on the application (CSU or DSX-1) indicated in the following table.

Level

1 2 3 4 5 6 7 8

CSU line build-out

DSX-1 line build-out

0 dB 0 to 133 feet

N/A 133 to 266 feet N/A 266 to 399 feet N/A 399 to 533 feet N/A 533 to 655 feet

-7.5 dB N/A

-15 dB N/A

-22.5 dB N/A Use the scroll keys to select the line build-out and press # to confirm. Default is 1. If a second DLC12 card is installed, the system will alternate to the next port card. Select the line

build out with the scroll key. Press # to confirm.

Function 2124: CSU emulation

Use the scroll keys to toggle between enabled and disabled. CSU, the CSU emulation setting should be set to On but the remaining options should be left at the default setting of

should be used only at the request of the carrier

and

Test o ption * Description Options Default

ATT PRF Loopback test per AT&T spec 62411 for performance assessments,

ANSI PRM Loopback test per ANSI spec T1.403 for performance assessments,

PLB (Payload loopback.) Accepts signal from the carrier at the chip level,

LLB (Line loopback.) Sends the signal back right at the point it enters the

NET LLB (Network loopback.) Lets the carrier put the DLC’s CSU into any of the

Off

. When CSU emulation is enabled, the following test options will be available

sent to the carrier on ESF trunks only.

puts it through the framer (de-frames and re-frames signal with data staying the same) and sends it back to the carrier. Used to determine whether the chip itself is functioning correctly.

chip before it enters the framer. Helps determine whether the line itself is good.

loopback modes.

Default:

Off. If there is no external

On/Off Off

* Test options available only when CSU emulation is set to On.

Warning:

The default setting is

Off

for those systems using an external CSU. If there is no external CSU, the CSU Emulation setting should be set to On options should be left at the default of

request of your carrier or the phone system manufacturer for testing purposes.

E.6

but

the remaining

Use these other settings ONLY at the

Off

IVX 128 Function 2: CO lines

Function 22: Access codes/toll restriction

Function 221: Centrex/PBX access code

If the system is to be used behind Centrex or another PBX, you must list the to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by

(a.) Dialing 9, 8, 71,

(b.) Pressing a line key (if programmed)

The access code can be one or two digits — line group.

Default: 0. Note:

You must set the flash duration (Function 151; see page D.2) for the requirements of the

host switch.

72, 73, 74, 75

or 76.

e. g.,

9, 81,

etc.

— and must be programmed for each

dial access code

either

used

Function 222: Toll restriction exception tables

The system’s toll restriction is based on outbound calls being defined as either

deny table)

in the

Allow exception table

Default: Deny exception table

Default:

A number listed in the

allowed

number listed in the

Fixed allow table

Default: Fixed deny table

Default:

10+-digit restriction.

As part of extension feature authorization (Function 32; see page F.5), each station is programmed to be allowed or denied toll calls by following the fixed tables when they are programmed with an “N,” as well as following the allow and deny exception tables ( that have been assigned access to a line group can make non-toll calls.

To program the allow and deny exception tables:

Enter the numbers for either table, separating each number by #.

No entries.

to all stations, regardless of how they’re set in Function 32 (see page F.5). Conversely, a

1800, 1888, 1877, 1866, 1855, 1844, 1833

976, 1976, 1xxx976, 900, 1900, 1xxx900, 555, 1555, 1xxx555, 0, 10, 411, 1411

non-toll calls

(programmable).

allow

deny

exception table (e.g., a “1-900” number) will be

(not programmable).

(calls in the

exception table —

allow table

e.g.

). Four tables exist for this purpose:

, a branch office or vendor’s location — will be

1822

and

i.e.

, overriding the fixed tables). All stations

toll calls (i.e.,

denied

to all stations.

calls

and

Example:

Note:

Press

A “wild card” digit is needed only when followed by more numbers;

1-555

1 X X X 5 5 5 #

Warning:

For “1-900,” enter

MUTE/DND

, enter just

(where X indicates a pressing of

not

include IVX’s line access codes (

1 9 0 0 #.

to insert a “wild card” digit.

1 5 5 5 #

— however, to allow/deny 1-all area codes and 555, enter

9, 8

MUTE/DND

or 71–76) in

e.g.

, to allow/deny

any

of the toll restriction entries.

E.7

Function 2: CO lines IVX 128

After the last number, enter

# #

to end the list. IVX 128 will apply the numbers you enter to their

most significant digit.

Example:

Entering area code 505. calls

1 5 0 5

specifically

into the deny exception table tells IVX

But

entering

1 5 0 5 5 5 5 8 7 8 7

to (505) 555-8787 while

To allow information calls, enter into the allow table: is a wild card digit, entered by using

Default:

None.

MUTE/DND

into the table tells IVX to deny “1+”

allowing

411, 1411, 5551212, 1XXX5551212

to deny

other

“1+505” calls.

all

“1+” calls to

(where X

Function 223: Automatic route selection (ARS)

Within IVX 128, route selection is normally accomplished by assigning lines to line groups (9, 8, or 71-76). The user then manually selects the line group for the type of call to be made. Typically, the same carrier handles both local and long distance calls so the user will only have to select an alternate group (8 or 71-76) for rare occasions.

If DLC12 cards are used, different line groups may be required to allow the user to access the local loops (via regular loop lines or T1) and long distance trunks (via T1). ARS is designed to eliminate the need for the user to manually select a line group when calling in this situation (such as 9 for local and 8 for LD).

If DLC12 cards are in use and ARS has been enabled in Function 223, the system will not connect to a line immediately when the user dials 9 (or goes off-hook with outside dial tone preference enable). Instead, the system will “play” outside dial tone to the user, store the digits dialed, and check the toll restriction tables and if allowed, then determine the ARS call type: Local (9), LD (8), or other (9).

If the call is determined to be “Local,” it will then be dialed on a line in line group 9. If the call is determined to be an “LD” call, it will be placed on a line programmed in line group 8. Therefore, if ARS is to be used, local lines must have been programmed in line group 9 and lines for long distance calls must have been programmed in line group 8 in CO line programming (Function 21).

In addition, a list of area codes or numbers can be created that will be dialed on the programmed line group and Other Common Carrier code

Example:

Ta ble Line group(s) OCC

7 or 10 digits, information

Definition

Fixed

[3–10]

9, 101XXXX

1010

1+, 0+, 01+, 011+, or 101XXXX

1+XXX, 1+YYY, etc.

An Other Common Carrier code is a number to be dialed before the actual number, often to connect with a specific long-

distance provider (e.g.,

E.8

1010

IVX 128 Function 2: CO lines

Function 223 ARS is programmed as follows:

(1) Enable/disable ARS (default is

DISABLED)

. (2) Select the ARS table to program (3–10). (3) Use the scroll key to select the line group. (4) Enter Other Common Carrier numbers. (5) Enter numbers for the table, separating each number by #.

Example:

Note:

Press

Warning:

For “1-976,” enter

MUTE/DND

not

include IVX’s line access codes (

to insert a “wild card” digit. The

1 9 7 6 #.

Hold

9, 8, 71, 72, 73, 74, 75

key will delete an entry.

or 76) in

this table

IVX will apply the numbers you enter to their most significant digit.

Examples:

Entering

1 5 0 5

into the table tells IVX

to place

all

“1+” calls to area code 505 to the line group and Other Common Carrier listed. Entering

specifically

listed while

After the last number, enter

Note:

Toll restriction, as set in Functions 222 and 32, will be applied to calls before released.

1 5 0 5 5 5 5 8 7 8 7

into the table tells IVX to place “1+” calls

to (505) 555-8787 to the line group and Other Common Carrier

other

“1+505” calls will follow regular LD routing to line group 8.

# #

to end the list. Enter another list or press # to exit.

Function 224: DID and DNIS translation table

A translation table is programmed to translate DID or DNIS routing numbers to the corresponding ID (ID), mailbox (MB) extension ( supports up to 4-digit DID and DNIS/ANI. Up to 300 numbers can be programmed into the table (multiple numbers programmed to the same destinations). An entry for exceptions is provided and can be programmed for an ID (ID), mailbox (MB) extension (

DID/DNIS TABLE DID/DNIS #:3352>

EXT)

or department with both day and night destinations. IVX 128

EXT

) or department.

Default:

Operator.

DID/DNIS TABLE EXCEPTION: >

To program the translation table:

Either

enter the DNIS or DID number or use the scroll keys to select a previously programmed

number or exception.

Note:

Pressing the right scroll key will start with a blank number field for entry and continue

through all previously programmed numbers, ending with the exception entry (continuing to scroll will start over the blank entry). Pressing the left scroll key will start with the exception entry, continue in reverse order with previously programmed numbers and end with the blank number entry (continuing to scroll will start over with the exception entry).

Note:

Pressing

Press the # key. The system will prompt you to enter a name for this DID line; the name will ap-

HOLD

will delete an entry.

pear on the bottom line of the display of a station using the line.

E.9

Function 2: CO lines IVX 128

Enter the desired name (see “Entering alphanumeric characters,” page C.2).

Press the # key. The system will prompt you for the day mode call routing.

Use the scroll keys to select whether you’re routing to a branch (ID), mailbox (MB) or extension (EXT); then enter the number. Here are two examples, based on the example table below:

DID/DNIS #: 3352 DAY ID: 12 >

EXCEPTION: DAY EXT: 100 >

Press the # key. The system will prompt you for the night mode call routing.

Use the scroll keys to select whether you’re routing to a branch (ID), mailbox (MB) or extension (EXT); then enter the number. Here are two examples, based on the example table below:

DID/DNIS #: 3352 NIGHT MB: 400 >

EXCEPTION: NIGHT EXT: 100 >

Press the # key to finish.

Note:

Example:

HOLD

The

DID or DNIS

key will delete an entry.

Name Day translation Night translation

3578 3624 3352

Exceptions

X105 X105 X390 MB410 ID12 MB400 Operator (X100) Operator (X100)

Function 23: CO line parameters

Function 231: System CO line receive volume

Many variables can affect the volume of the CO lines. Weak lines can reduce IVX 128’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF distortion and/or increase the opportunity for message talk-off ( Ideally, a message recorded from an outside call has the same playback volume as the system prompts.

This function can be used to adjust the gain of the receive volume of the CO lines system-wide.

Range: Default:

0–12 (lowest to highest gain, respectively).

10.

i. e.,

messages being cut off before completion).

E.10

IVX 128 Function 2: CO lines

Function 232: Line disconnect

You can set the lines to detect the open loop interval (if available from the CO) and disconnect more quickly. This will also allow the system to:

• Drop abandoned calls from Park and Hold

• Reduce the opportunity for abandoned calls to be transferred by the auto attendant

• Reduce the possibility that abandoned calls could create messages that are either silent or contain CO-generated tones.

Since open loop intervals generated by the CO may vary in duration, use this function to program IVX to less than or equal to the CO open loop interval.

If this programmed value is set unnecessarily low, IVX 128 may falsely interpret static or a momentary loop break as an open loop and disconnect a caller on hold or in the process of leaving a message. If this value is set too high, IVX 128 may not detect a valid open loop signal for fastest call processing.

Range: Default:

1–255 (10–2,550 ms) (or 0 to turn off open loop detect off).

6 (60ms).

Function 233: DLC12 line receive volume

Many variables can affect the volume of the T1 lines. Different volume levels may be required when connecting a DLC12 card, depending on the signal level of the T1. The volume level can be adjusted by increasing or decreasing the digital pad setting. By default, the digital pad setting is –2 db. Changes to the setting are in 2-db increments.

Example:

If calls received at the extension have low volume levels, the pad level for that T1

circuit can be adjusted to increase the volume. Select the circuit to adjust by pressing the appropriate DSS key and press # to confirm. Use the scroll keys to select the appropriate db level and press # to confirm.

Programming a circuit

To program a circuit, select the appropriate DSS key and press the # key to confirm. You can select from the first set of 16 COs, and then press the scroll keys to select the from the remaining 8 CO lines on the first DLC12 card. Scrolling again will allow you to select the 16 COs on a second DLC12 card if one is installed, and scrolling again will allow you to select from the 8 remaining COs. If there is only one DLC12 card installed, then scrolling will return you to the first 16 COs.

PC3 DLC12 13-36 CO22 CIRCU IT 10 >

After selecting the COs to program, use the scroll keys to select the new level of gain or loss in db. Press # to confirm. Select additional circuits to adjust and program as above.

RECEIVE VO LUM E LINE COMP -28DB>

Range: Default:

-28 db to 6 db (lowest to highest gain, respectively).

-6 db.

E.11

Function 2: CO lines IVX 128

Function 24: Caller ID

This function activates the Caller ID capability in IVX 128 — Caller ID service the Telco. IVX 128 will display the caller’s name (or other designation such as “

OF-AREA

,” etc.) for incoming calls or messages (or show the Caller ID number if the CO only provides

provided that

the customer has ordered

OUT

a number).

Default: Esi-Dex and auto callback

Disabled.

— This is accomplished by pressing

REDIAL

or the

Esi-Dex

key either during message playback or after an Esi-Dex search. Caller ID numbers received from the CO are 10 digits long (and include the area codes for local calls).

In auto callback, IVX 128 assumes all calls

are to be long distance and will automatically add a “1” prefix to the 10 digits to be dialed.

A table of local area codes can be programmed to indicate that calls to those area codes are to be dialed as local calls. Select one of the following two types of

Local 7

•

code before dialing and will

Local 10

•

— Local calls that can be dialed only as seven-digit numbers (IVX 128 strips the area

not

add a “1” prefix).

— Local calls that can be dialed only as 10-digit numbers (IVX 128 will

local

dialing for each area code entered:

not

add a

“1” prefix).

If you have an area code that can be called as a long distance number (with a “1” prefix)

and

as a local number (10 digits without a prefix), you must decide which case is the more prevalent and then add to or exclude from the area codes exception list accordingly. Therefore, some of these calls will have to be made manually.

Note:

Since the Caller ID information is transmitted from the CO during the silence between the

first and second ring, enabling this feature will delay the answer of inbound calls until the second ring.

E.12

IVX 128 Function 3: Extension programming

Function 3: Extension programming

This section provides programming for extensions and department groups.

Important:

Where any

unavailable

gray shading

to the function or

(■) appears in an example, it represents values either

unused

in the particular example.

Function 31: Extension definition and routing

Extensions are numbered 100–183 and can be either:

• Digital Feature Phone extensions (

• Analog ports (

EXT, FAX, MODEM, RINGER

DIGITAL

in the chart below and succeeding charts)

DOOR

in the same charts)

Digital Feature Phones

Below is an example of the portion of a completed programming worksheet (Appendix II) for Digital Feature Phones.

1. 2. 3. 4. 5. 6. 7. 8.

Ext. Type Name CO CF day CF night Pg zone Ext.

0 100 101 102

Operator X100 X100 X100 DIGITAL Jane 9 MB100 X105 0,1,2 DIGITAL Roger 9 MB101 MB101 0 DIGITAL Sally 9,8 MB102 MB102 0,1

109 110

Note:

100 defaults as OPR (when a user dials 0); 101 is an example of system default.

Each programming step for Digital Phone Extensions is defined as follows:

EXT Roger 2 9 MB110 MB106 FAX FAX

1. Extension number

Extension numbers range from 100 to the highest number of ports installed and must match the port numbers as connected to the system.

2. Type

Based on the port card installed,

IVX 128 assigns the port as

digital

3. Extension name

This is used for the LCD display, reports, and as a programming aid. The name’s length can be no longer than 10 characters (See “Entering alphanumeric characters,” page C.2).

Default:

For programming of analog ports, see pages F.2–F.4.

The extension number.

F.1

Function 3: Extension programming IVX 128

4. CO line group

Assigns the extension’s ability to access one

Default:

or more

CO line groups (9, 8, and 71–76).

5. and 6. Call forward busy/no answer

The extension can be set to call forward busy/no answer to another extension (or department), a mailbox or a branch ID for day mode and differently for night mode.

Default:

The extension’s mailbox.

7. Extension page zone assignment

List the page zones (1, 2, 3) that are to include this extension. All stations are in All Page and cannot be edited.

Default:

The overhead paging port (extension 199) can be paged along with other extensions in a zone by including the desired page zone(s) for extension 199.

All Analog extensions cannot be included in page zones.

0 (All page).

digital phone extensions are included in (and cannot be removed from) the all-page zone.

8. Operator translation

Extension 0 (Operator) programming requires:

• Programming call forwarding for day and night mode

• Entering the extension number to which calls are to be directed when someone dials 0.

Default:

100.

Analog ports

The last four station ports on a 684 port card, and all 12 ports on an A12 port card, are analog ports and can be programmed only as follows:

1. 2. 3. 4. 5. 6.

Ext. Type Name CO CF day CF night

0 100 101 102 109

EXT Roger 2 9 MB106 MB106

110

FAX/MODEM/

RINGER/DOOR

Operator X100 X100 DIGITAL Jane 9 MB100 X105 DIGITAL Roger 9 MB101 MB101 DIGITAL Sally 9,8 MB102 MB102

FAX/MODEM/

RINGER/DOOR

9 ID9999 ID9999

F.2

IVX 128 Function 3: Extension programming

Here are the steps for programming analog ports:

1. Extension number

Analog port extension numbers must be as shown, corresponding to the 684 or A12 port card installed in the indicated position:

684 card

1st

2nd

3rd 4th 5th 6th 7th

108 109 110 111 120 121 122 123 132 133 134 135 144 145 146 147 156 157 158 159 168 169 170 171 180 181 182 183

A12 card

1st

2nd

3rd 4th 5th 6th 7th

100–111 112–123 124–135 136–147 148–159 160–171 172–183

2. Type

If Analog Port is selected, then the ports can further be defined as follows; the words in parenthe-

(EXAMPLE)

ses

Phone (EXT)

•

guide

Common ringer (RINGER)

• line rings in night mode or when a call is directed to it (transfer, call forwarding, CO ring, etc.).

Fax (FAX)

• analog port programmed as FAX.

Modem (MODEM)

• modem extension; also, the modem can automatically generate outbound calls. Maximum connect speed through the PBX is 9600 bps.

Door phone (DOOR)

• programmed ring down extension number whenever the set is taken off-hook.

indicate what the display will show in each case:

— Designed to provide for standard 2500 type phones. See the

for complete description to the capabilities.

— Connected via a tip and ring pair; will apply ring voltage whenever a

— If the Auto Attendant detects a fax tone, it will automatically forward the tone to the

— Incoming calls for a modem can be manually transferred to the

— A telephone connected to this port will automatically dial the

IVX 128 power user

3. Extension name

This is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (See “Entering alphanumeric characters,” page C.2).

Default: Note:

The type selected.

The name for the ringer and door must be changed in Function 32.

4. CO line/ring down

For fax, modem, or phone, select the desired line group — 9, 8, or 71–76.

Default:

No dial tone is presented for

door phone

Extension 100.

is selected, an extension number is entered as a ring down destination.

common ringer.

F.3

Function 3: Extension programming IVX 128

5. & 6. Call forward busy/no answer

The ports can be set to call forward busy/no answer to an extension, department, mailbox or a branch ID for day mode and differently for night mode.

Default:

The default settings for each analog port type are shown below:

ID9999 (automatic disconnect).

1. 2. 3. 4. 5. 6.

Ext. Type Name CO CF day CF night

111

EXT Phone 9 MB106 MB106

RINGER Ringer* FAX Fax 9 ID9999 ID9999 DOOR Door* X100 ID9999 ID9999 MODEM Modem 9 ID9999 ID9999

Note: Name can be changed in Function 32.

Paired Digital Feature Phone/analog phone o

peration

For someone wishing to have a Digital Feature Phone in his office and a cordless phone for roaming the building:

Create a call forward key on the Digital Feature Phone to forward to the cordless phone.

Program the call forward busy/no answer for the cordless station to the Digital Phone’s mailbox. The user will then have all of his messages in one location (however, he/she can retrieve them from either phone).

Overhead paging interface

You can connect a dry-contact overhead paging device to the system through the first port card’s 66 block. The overhead paging port’s access is fixed as extension 199 for programming purposes. The user can access it by: (a.) Dialing or (b.) Programming and /or including

Note:

DTMF can be transmitted to the overhead paging port after access, allowing for zone over-

head paging, if the paging unit supports zone paging.

1 9 9

199

as a programmable key

199

in one or more page zones.

1. 2.

Ext. Type Name CO CF day Cf night Pg zn

0 100 199

Operator X100 X100

FP Jane 9 MB100 X105 1,2

Each programming step for overhead paging is defined as follows:

Extension number

Extension page zone assignment

— Enter

1 9 9

during extension programming.

— List the page zones

(1, 2, 3)

overhead paging port. (All page)

F.4

that are to include, also, the

IVX 128 Function 3: Extension programming

Example:

Here is a portion of a completed Programming Worksheet (Appendix II) for extensions. The paging port, extension 199, has been added to page zone

1. The user then can access only the overhead pager by dialing the extension number 199 or can page through both the overhead pager and all phones listed in page zone 1 by pressing

PAGE (#

) and 1 on his/her

phone.

1. 2.

Ext. Type Name CO Pg zn 100 199

DIGITAL JANE 9 1,2

Dry contact control

The manner in which the dry contact pair is punched down on the 66 block sets the pair as either

normally open

(sending a page to the port will close the contacts) or

normally closed

(sending a page to the port will open the contacts). See the “Hardware installation” section (beginning on page B.8).

Function 32: Extension feature authorization

The Installer or Administrator can allow or deny many extension features on an extension-byextension basis. A User, however, can only program and use allowed features (by using a combination of voice and LCD prompts) from his/her phone.

Below is an example of a completed Programming Worksheet. The programming sequence is:

1. 2. 3. 4. 5. 6. 7. 8. 9.

Ext.

XXX 100 101 102

110

Name

Default Y Y N Y N Y Y

Jane Y Y N Y N Y Y

Roger Y Y N Y N Y Y

Sally Y Y N N N Y Y

Bill Y

Call

waiting DND

N Y Y

block Rec.

Serv.

obsv.

Toll

allow

System

speed dial

The programming steps are:

Extension number

Extension name

— Enter the extension number to program.

— Name the extension (if not previously named in Function 31 [see

page F.1]).

For each of the following features, press a scroll key (▼ or ▲) to select

Call waiting

Do not disturb

Auto attendant block

— Allows the user to turn call waiting on or off for his station.

— Allows the user to activate DND from his station.

— Blocks calls from being transferred to the station from the auto attendant;

YES

or NO.

follows the extension’s call forward day/night as programmed in Function 31 (see page F.1).

Live recording feature

An example of an analog phone.

— If enabled, will allow the user to record conversations.

F.5

Function 3: Extension programming IVX 128

Service observing

service observing list

in the

— Allows the user to monitor the conversations of those stations listed

for his/her station. If this is enabled, you must enter a list of al-

lowed extensions.

Note:

A Department number can be entered as an extension in the Service Observing list and

will then automatically include all members of the Department even if the members of the Department are later changed.

Toll restr iction

— “YES” allows the user to place toll calls. If “NO,” the user can only make non-

toll calls or calls to numbers listed in the allow exception table.

System speed dial

— “YES” allows the user to access and place system speed dial calls.

Example:

Here is a portion of a completed Programming Worksheet (Appendix II) for extension feature authorization. Note that:

• Extension 100 cannot record calls but

can

make toll calls (except those listed

in the deny table) and can access the system speed dial numbers.

• In comparison, Extension 102 cannot make general toll calls but also can call any system speed dial number,

even if it’s a toll call

• (Extension 110 doesn’t have DND, record or service observing capability because it’s an analog port.)

Ext.

Name

Call

waiting

DND

block

Rec.

Svc.

obsv.

To ll

allow

System

spd.-dial

100 Jane Y Y N N N Y Y 102 Sally Y Y N Y N N Y 110 Bill Y N Y Y

F.6

IVX 128 Function 3: Extension programming

Function 33: Department programming

You can create up to 10 also can assign an extension to more than one department. Department numbers range 290–299.

departments

(or “hunt groups”), each with a maximum of 32 extensions. You

Department hunting methods

You can designate a department to be rung in one of the following methods:

In Order

• will call forward as programmed here.

All

• the call will call forward as programmed as part of this function.

UCD

• busy, the call will call forward as programmed here.

ACD

• caller will be played the When an agent becomes available, the longest holding caller will be connected. If no agents answer before the exit time (Function 154; see page D.2) is reached, the call will call forward as programmed in this function. A caller holding in an ACD department queue will be connected to music/message-on-hold, during which time he/she can dial options presented, such as 0 for the operator. While on hold, the caller is periodically played prompts to continue to hold for an available agent. The ACD queue prompt is played when all extensions are busy and the first time the caller has been put on hold

order received”);

terval in Function 61 (“Re-record system prompts”; see page I.1). All ACD agents must have Digital Feature Phones. Agent log-on keys will be automatically assigned to the lower left programmable feature keys for the stations listed in ACD departments. Stations can later be added to or deleted from ACD Departments by creating or deleting log-on keys as part of their station programming (See the

Pick-up only —

• directed to a pick-up-only department. Instead, one must use a programmable feature key on phones that are to use this feature.

Note:

— Calls will ring each phone in the order listed. If all are busy or none answer, the call

— Calls will ring all listed phones at the same time. If no extension answers or all are busy,

— Calls will be rotated evenly throughout the listed extensions. If none answer or all are

— Calls will be presented to the longest idle logged-on agent. If all agents are busy, the

ACD queue prompt

(“All extensions are busy, please hold and your call will be answered in the

ACD hold prompt

and

(“All extensions are still busy, please continue to hold”).

Additionally, you can designate a department as a

Usually a caller will be forwarded to a department by the auto attendant. However, a user,

too, can transfer a caller to the department number. The transferred call will be processed according to the above description, as if transferred by the auto attendant. If no agents are logged-on to an ACD department, incoming calls will immediately follow the department’s call-forwarding setting.

(Prompt 538; see page I.1) and placed in queue.

(Prompt 539; see page I.2) is played at a 60-second in-

These prompts can be re-recorded

Power user’s guide

pick-up group.

Calls cannot be

F.7

Function 3: Extension programming IVX 128

Procedure

Here’s an example of a completed programming worksheet:

1. 2. 3. 4. 5. 6. Ext. Name Type CF day CF night List:

290

Sales In order MB300 MB300 104, 112, 115

291

Service ACD X0 MB301 101, 102

Here are the programming steps.

Department number

Name

— Used for the LCD display, reports, and as a programming aid. Length can be up to 10

characters (See “Entering alphanumeric characters,” page C.2).

Default: Type

The department number.

— Selected from one of the five possible types (

Can be changed later without affecting its other programmed values.

Default:

and 5.

In order.

Call forward busy/no answer

swer (for all extensions in the department) to an extension, another department, a mailbox or a branch ID for day mode and differently for night mode. The department can have its own mailbox for pickup by members knowing the password or forwarded to any mailbox type including guest, cascade, etc. Calls routed to an extension via a department will follow the While calls transferred to the extension will follow the grammed in Function 31 (see page F.1).

Default: Department list

X100.

an extension number from a list, press

numbers are entered will dictate the order called when the department selected is “in order.”

— Range is 290–299.

all, in order, UCD, ACD

pick-up)

— The department can be set to call forward busy/no an-

department’s

extension’s

call forwarding as pro-

call forwarding.

— Enter the extension numbers that are assigned to this department. To delete

HOLD

. Please note that

the order that the extension

Example:

Here is a portion of a completed Programming Worksheet (Appendix II) for Department programming. Department 290 was created to have calls directed to it to first ring 104, then, if busy/no answer, 111, and then 112. If all are busy or do not answer, the call will forward to the operator if day mode or if during Night Mode to guest mailbox 300 (for pick up in the morning). Department 291 rotate the calls between the two extensions listed. If both busy/no answer, the call to go the service manager (X105), or in Night Mode to Guest Mailbox 301 (which has been set to page the tech on-call).

1. 2. 3. 4. 5. 6.

Ext. Name Type CF day CF night List:

290

291

F.8

SALES IN ORDER X0 MB300 104,

111, 112

SERVICE UCD X105 MB301 101, 102

IVX 128 Function 3: Extension programming

Function 35: Extension button mapping

By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys positions for

Important:

When prompted, press the desired programmable feature key location, then enter the appropriate digits on the dialpad and confirm by again pressing the same programmable feature key.

To determine how a programmable feature key is currently programmed, press the key, note how it is programmed, and press the key again.

The keys can be programmed as follows:

their

stations as part of station programming.

Future, system-wide changes made later here by the Installer will overwrite

tion user programming.

system-wide.

Users can later change the programmable feature key

any

sta-

CO line key

If the dialed digits are 1–62, the key will serve as a CO line key.

Note:

Removing the line key appearances will set the station(s) to operate as a PBX with line ac-

cess by dialing 9 (or 8 or

71–76

Station key

If the digits entered constitute a three-digit extension number (or department, guest mailbox, etc.), the key will become a station key providing the appropriate lamp information (See “System fixed numbering plan,” page C.3).

Department pilots’ numbers (290–299) programmed here will appear on all phones; however, agent log-on keys (5290–5299) will appear only at the phones of assigned agents in the corresponding ACD department.

Guest/info mailboxes (300–489) and group mailboxes (500–516) can be assigned here to appear on all phones. However, messages being left in these will not cause lamp appearances. (For more on the different kinds of mailboxes, see “Voice mail programming,” beginning on page H.1.)

Speed-dial key

If one enters 9 (or 8 or outside calls. Alternatively, the user may enter the system speed-dial bin (600–699).

(This Function continued on next page.)

71–76

) plus a phone number, the key will become a speed-dial key for

F.9

Function 3: Extension programming IVX 128

Feature keys

Feature keys, as listed below, cannot be programmed system-wide but must be programmed for each individual station.

Manual day/night mode (Code 560)

•

— Allows manual setting of whether the system is in day or night mode. Each time the key is pressed, the display switches among the following:

AUTO (AUTO

indicates that the system will follow the

DAY, NIGHT, HOL

(holiday) or

day/night mode tables you have programmed).

Note:

You or the Administrator can also change the

mode and/or re-record the holiday greeting remotely to handle unexpected closings, such as for inclement weather.

Service observing (Code 561)

• users to monitor others’ calls silently (

— Allows authorized

e.g.

, in order to

aid in quality assurance of call activity).

Note:

You or the Administrator must authorize service

observing for a station, and you must program the list of allowed extensions in Function 32 (page F.5).

ACD agent log-on/off key (Code 5XXX)

• on or off the ACD. The

XXX

represents the department

— Logs an agent

number (for example, a key programmed with the code partment 290).

ACD agent wrap key (Code 562)

•

— Toggles “wrap mode”; i.e., keeps a logged-in ACD agent from receiving the next assigned call. For use in performing “wrap-up” activities, such as completing paperwork, following the agent’s most recent call.

ACD administrator key (Code 563)

• a programmable feature key with

5 6 3 2 9 0

), and then press the key. It will glow green and the bottom line of an ACD group's

— Allows a user to view the call activity of an ACD group. Set

5 6 3

and the ACD department number (for example,

display will appear until you press the key again.

Headset key (Code 564)

•

— Provides for easy connecting to/disconnecting from calls when the user is operating in headset mode. The user presses the key to receive dial tone or to answer a ringing call; he/she then presses the key again (or

Call forward key (Code 565 or 565XXX)

•

— Toggles call forwarding on and off. If the user always

RELEASE

forwards to the same extension, you (or the user) can program a key with both tension number.

Background announce key (Code 569)

• key lets the user make a brief, private

— During call waiting, pressing (and holding down) this

background announcement

user has enabled the background announce feature).

Personal greeting keys (Codes 571–573)

•

— These provide for easy activation of one or more of the user’s personal greetings. Each key's LED will be green for the associated personal greeting that is active. These keys can be used in place of, or in conjunction with, manual activation of the greetings in programming mode.

Note:

delete

a programmable feature key, press

HOLD

Code Feature key

Manual day/night mode key Service observing key ACD agent log on/off key ACD agent wrap key ACD Administrator key Headset key Call forward key Forward to a destination Background Announce key Personal Greeting 1 Personal Greeting 2 Personal Greeting 3

= ACD department number.

YYY

= Forwarded-to extension.

563XXX

565YYY

XXX

5 2 9 0

560 561

5XXX

562

564 565

569 571 572 573

would log an agent on/off De-

) to disconnect from the call.

5 6 5

and the ex-

to the station's earpiece (if the

instead of programming a value.

F.10

IVX 128 Function 3: Extension programming

Virtual Mailbox Key

If the entered digits are a three-digit extension number for a guest, department mailbox, cascade mailbox, etc., the key will provide for direct transfer to that mailbox, as described above. However if you program

Mailbox Key

sages exist) and provide direct pick-up of the messages. To create a virtual mailbox key for a user extension, press

extension number.

VOICEMAIL

, which will indicate message status for the mailbox (the LED will blink red if new mes-

and a three-digit extension or mailbox number, it will become a

VOICEMAIL

* and then enter the

Virtual

Private Line key

If a private line has been established in CO line programming (see “Private line,” page E.2), that CO line key must appear on that station’s phone to allow outbound access to the line.

F.11

Function 3: Extension programming IVX 128

(This page included for pagination purposes only.)

F.12

IVX 128 Function 4: Auto attendant programming

Function 4: Auto attendant programming

You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls immediately, on a delayed-answer basis or not at all ( quired, you also can program different main greetings and routing schemes for different combinations of lines. Day/night mode will change the main greeting announcement and affect rerouting of calls during call processing.

Function 41: Auto attendant branch programming

i.e.,

for live answer at all times). If re-

The IVX 128 auto attendant follows a branches, ultimately to the extension he wishes to reach. The caller moves from branch to branch by selecting a number or name presented in a branch prompt.

There are three types of branches — routing possibilities.

branch concept

menu, GoTo

and

: the caller is routed through a series of

directory.

Use them to create virtually limitless

Menu branch

menu branch

A presented such as ate a menu branch, you must also create a corresponding number of sub-branches to match the number of choices given the caller in the prompt.

When a caller makes a single-digit selection in the menu branch, he/she will then advance to one of its sub-branches — which could be another menu branch (if there are more choices to make), or a GoTo branch (routes the caller to a destination; see below) or Directory Branch (for choosing from a list of names; see page G.2).

Note:

If a caller makes no selection during the prompt in a menu branch, he will be transferred

according to the no-response programming for that branch (see page G.4).

includes a prompt that instructs the caller to make a selection from the choices

“For sales press 1, for service press 2, or for admin press 3.”

Whenever you cre-

GoTo branch

A number:

GoTo: Dial

• department number programmed as its destination. If the number listed is a department, the system will follow the programming for the Department as set in Function 33 (see page F.7). If the destination extension or department dialed is busy or does not answer, the call will follow call forwarding for the extension as programmed in Function 31 (see page F.1) or the department as programmed in Function 33 (see page F.7).

GoTo: Mailbox

• guest/information mailbox, a group mailbox, cascade paging mailbox, or Q & A mailbox.

GoTo: Branch

• idea to provide a jump as a sub-branch of each menu branch, giving the caller the option either to repeat the menu or exit should he not wish to select any of the choices.

menu, press 3.”

greeting) as its programmed destination.

transfers the caller to an Extension, Department, Mailbox, Branch ID, or an outside

— The GoTo Dial Branch automatically blind-transfers the caller to the extension or

— Routes a caller to that mailbox’s personal greeting. The mailbox can be a user, a

— Can also be used to jump to any other branch in the auto attendant. It is a good

Example:

“For Widget Sales, press 1. For Gadget Sales, press 2. Or, to return to the main

In this case, the third sub-branch would be a GoTo Branch with ID1 (the main

G.1

Function 4: Auto attendant programming IVX 128

GoTo: Outdial

•

— The GoTo branch can be used in conjunction with Centrex lines to transfer to an off-premises location. It can be programmed to include, in its “dial string,” pauses, flash hooks, etc. Insert these special codes by using a

scroll (▼ or ▲)

key to select the appropriate code. (Since you press the # key to confirm, you must use this special code technique to actually program a # DTMF tone, if required.) The codes are:

Code Produces

DTMF tone

* * DTMF tone

Flash hook

Two-second delay

The most recently attempted extension number

IVX 128 will dial the string as programmed, then release the call to Centrex to complete the connection.

Example:

To create an outdial string that...

• Sends a flash hook

• Dials 9

• Dials

• Goes on-hook ... enter

555-555-5644

(a local 10-digit call, in this example)

F # 9 5 5 5 9 9 9 5 6 4 4 # #

Directory branch

directory branch

A from a list played. Two types of directories are available:

All-names

• names (use this if there are any about 10 or fewer names in the directory).

By-alpha

•

• IVX 128 prompts the caller to enter the first letter of the individual's first or last name.

• IVX 128 then plays the matched names to the caller

• A second prompt then instructs the caller to press

the individual.

Note:

The actual recording of the names and alpha “key” entry (if the directory type is by-alpha)

will come later in Function 62 (see page I.2).

until at least one name has been recorded.

letter of the person’s first name that you wish to reach,” you must enter Function 61 and then record the prompt for the ID number of the directory branch.

allows the caller to be connected to an employee by selecting his or her name

— The caller selects the person he wishes to reach from the playback of all recorded

in the order recorded.

when he/she hears the name of

The directory branch(es) will not be enabled

To re-record the directory prompt, “Enter the first

G.2

IVX 128 Function 4: Auto attendant programming

(In the example above, the branch IDs and branch titles shown are for programming purposes only. The caller needs only to press 1, 2, etc., to move through the choices.)

Here is the sequence for programming the IVX 128 auto attendant:

Branch ID

— A numeric designator which indicates its location and relationship to the other branches. There can be up to six levels of branches — the first level being a single digit, the second level being two digits, and so on. The Main Greeting is

ID1

(or, additionally, 2 through 8 if a different greeting for each different line is desired); each of its sub-branches will have that number, plus an additional digit of its own (corresponding to choices given to the caller, shown here in bold): 11

123

Menu Branch 123 would have sub-branches

Type

— Select a Menu, GoTo, or Directory Branch.

Name

— Enter the name to help identify the branch for later programming changes; this also is

123

2, etc.

, 12, 1

3, etc.

the source for reports and LCD display information at users’ phones.

G.3

Function 4: Auto attendant programming IVX 128

Destination

Each branch type has different possible destinations as indicated:

Branch Type Destination(s)

Menu GoTo Directory

Sub-branches (created later) Extension, mailbox, branch ID, or outside number List of names (entered in Function 62)

Additional notes

Automatic disconnect

• disconnected.

Call forward busy/no answer

• number is the destination of a GoTo branch.

Call forward no response

• directory branch.

Deleting a branch

• confirm by pressing a

— If ID9999 is programmed as a destination, the call will be automatically

— Can be programmed (and will be prompted for) only if an outdial

— Programmed (and will be prompted for) only for a menu or

— To delete a previously created branch, enter the branch ID, press

scroll (▼ or ▲)

key and #.

HOLD

, and

Function 42: Announce extension number

If a caller selects a name from a Directory Branch, the system can be set to announce the extension number prior to transferring the call. This provides the caller with the extension number for future direct dialing from a Menu Branch such as the Main Greeting. This feature should not be used where individual privacy is desired.

Default:

Enabled.

Function 43: Automatic day/night mode table

You program the day/night mode table by selecting the day of the week and then entering times associated with the start of each day and night mode period. The times are entered in military time

(0000–2359).

Select the day of the week by pressing a

Press # to confirm.

Enter each time entry for the day displayed, separated by #. IVX 128 will automatically select the mode, day or night, associated with each time.

Note:

Press

croll (▼ or ▲)

S mode programming.

Note:

Each day can have up to 6 different times.

scroll (▼ or ▲)

Press a

# #

scroll (▼ or ▲)

key to change the mode manually.

to select the next day to program or press # again to exit day/night

To delete an entry, press

HOLD

key.

G.4

IVX 128 Function 4: Auto attendant programming

Remote setting of day, night, holiday and auto modes

Normally, the system’s day/night mode operation will be manually controlled at a Digital Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.

Remotely logging into the system with the Installer or Administrator password will allow the caller to re-record the holiday greeting and manually change the mode for day/night/holiday/auto.

At the main greeting, enter * *

7 8 9 #

4 5 6 #

— or the new password — to enter

remote programming mode.

You’ll hear prompts that will allow you to change the answer mode (day, night, holiday or auto) and/or to re-record the holiday greeting. Follow the prompts to perform the desired operation.

Exit by pressing * and hanging up.

Day/night mode worksheet example

In the example below, the company has night mode programmed for

• After normal hours

• Lunchtime

• Wednesday and Saturday after 2:00 PM

• All day Sunday

Mon.

Tue.

Wed.

Thu.

Fri.

Sat.

0800 D 0800 D 0800 D 0800 D 0800 D 0800 D 1200 N 1200 N 1400 N 1200 N 1200 N 1400 N 1300 D 1300 D 1300 D 1300 D 1700 N 1700 N 1700 N 1700 N

Note:

For the schedule to take effect, the system must be placed in the “auto” mode.

Sun.

G.5

Function 4: Auto attendant programming IVX 128

(This page included for pagination purposes only.)

G.6

IVX 128 Function 5: Voice mail programming

Function 5: Voice mail programming

To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, this with a personalized greeting. Each guest/info, group, cascade paging or Q & A mailbox must have a greeting recorded for the IVX system to consider the mailbox active.

“You have reached the mailbox for extension

[xxx].” The mailbox user should replace

Important:

A mailbox will not receive broadcast messages until a greeting has been

recorded for it. Additionally: if the default greeting is deleted, the mailbox will be considered inactive.

Function 51: Maximum message length

Although the system will store only the actual message as left by the caller, the time set here is the maximum time to allow for a message. The range is 1–30 minutes for messages, and 1–120 minutes for a recording. (The maximum number of messages and recordings in a mailbox, regardless of length, is 128.)

Default:

3 (minutes) for messages, 10 (minutes) for recordings.

Function 52: Message purge control

To avoid having unneeded messages filling up the system’s memory, values entered here will establish how messages are to be automatically erased by the system if its Memory Module’s free space gets too low. The system’s purge routine will begin only when the system's Memory Module is 95% full and will remove messages, down to 90% full, according to the following programmed values:

Value Meaning

New

New messages older than the number of days programmed.

Old

Old messages older than the number of days programmed.

Group

Group mailbox messages older than the number of days programmed.

Rec

Recordings that are older than the days indicated.

Del

Message Recycle Bin messages older than the number of days programmed.

The range for each item is 0–365 days. A “0” indicates that a type of message is not to be removed unless deleted by the user.

Example:

Note:

Default:

To set the system to erase old messages more than 3 days old and group messages more than 5 days older and tem’s Memory Module becomes full), enter 0, 3, 5,and 0 as prompted.

If the Memory Module becomes full but no message or recording can be purged according to

the settings, callers will hear a “voice-mail-full” prompt until free space becomes available on the Memory Module.

0, 0, 0, 0.

not

to erase any new messages or recordings (if the sys-

H.1

Function 5: Voice mail programming IVX 128

Function 53: Guest/info mailboxes

Mailboxes numbered 300–489 can be programmed as either a guest or info mailbox. Enter the mailbox number and select

Guest

Info

by pressing a

scroll (▼ or ▲)

key.

Guest mailboxes

who do not have an extension assigned to them. A guest mailbox requires no programming other than the assigning of a name.

Note:

A guest mailbox can be handled like a regular extension ( a station key, etc.), and is password-protected by default.

If a programmable feature key is programmed as a virtual mailbox key with a guest mailbox number, the key’s LED will blink, to indicate that new messages exist. station, press

To record a greeting, press follow the prompts. The default password is the mailbox number.

To retrieve messages from the outside, press * and the mailbox number

Default:

300–489 as Guest.

are designed to be used by personnel, such as in outside sales or manufacturing,

i.e.,

listed in the directory, assigned

To retrieve messages from a

VOICEMAIL

* and then either press the DSS key or enter the mailbox number.

PROG/HELP

* and the mailbox number; then press # to confirm, and

during the Main Greeting.

Info mailboxes

“publishing” these mailbox numbers. Info Mailboxes are identical to Guest Mailboxes except that the caller will not be given a record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as programmed in this function (default is the caller will be disconnected after the information is played). The maximum length of the record time is 14 minutes.

Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.

To record a greeting, press follow the prompts. The default password is the mailbox number.

Below is an example of a completed Programming Worksheet, showing the sequence of programming:

can be used to give callers information on a variety of different subjects by

PROG/HELP

* and the mailbox number; then press # to confirm, and

MB 400 402

Name

Dana Guest

Literature Info X/MB/ID X/MB/ID

Type

CF day

CF night

Otherwise, the key is a DSS key that allows for single-key transfer of a call with no message indication.

H.2

IVX 128 Function 5: Voice mail programming

Each programming step is defined as follows:

Mailbox number

Name

4. & 5.

— The mailbox name is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2).

Default: Type

Default:

sonal greeting has played to an extension, department, a mailbox or a branch ID for day mode and differently for night mode.

Default:

The Mailbox number.

— Select a mailbox type: Guest or Info.

Guest.

Call forward

ID9999 (automatic disconnect)

— Enter a mailbox number, 300–489.

(info mailbox only)

— An info mailbox can be set to call forward after the per-

Function 54: Group mailboxes and the broadcast mailbox

Broadcast mailbox

Mailbox 500, the sages for all of the system’s station users (extensions 100–183) who have recorded a personal greeting. The broadcast mailbox’s user list cannot be edited. Guest mailboxes are not included in the broadcast group.

broadcast mailbox,

is a special group mailbox which can be used to leave mes-

Group mailboxes

You can assign up to 16 group mailboxes (501–516) to IVX 128; each group mailbox can have up to 32 members. Anyone who knows the password can leave messages for all users listed as members of that group and who have recorded a personal greeting. The Installer, Administrator or group mailbox “owner(s)” may set or change the list of Group Mailbox members. To record a greeting,

PROG/HELP

press default password is the mailbox number.

Important:

Note:

The sequence of programming is as follows:

Enter the group mailbox number

Enter group member mailboxes’ numbers

Range:

A group mailbox is turned “on” (able to record and playback messages)

If 0 (zero) is programmed as the password,

the Group Mailbox.

If a user saves a group message, it will be saved as a new message.

User mailboxes (100–183) and guest mailboxes (300–489).

* and the mailbox number; then press # to confirm, and follow the prompts. The

only

when

its “owner” has recorded a greeting for it, such as

Coast Regional Sales.”

the group mailbox; any outstanding messages will remain in its members’ mailboxes until erased by each member.

1. 2.

MB Group member mailboxes’ numbers

501 102 104 106 107 122 303 314

Similarly, deleting the group mailbox greeting will turn “off”

anyone

Range:

—

501–516.

— Separate each by #; enter

“This is the group mailbox for East

can leave group messages or program

# #

to end the list.

H.3

Function 5: Voice mail programming IVX 128

Function 55: Message notification

On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager. IVX 128 will call and/or page when the first new message has been left in a mailbox and will repeat (at the interval of minutes programmed in this function) until the new message(s) have been deleted, saved or moved.

The user can program the numbers and delay and can also select to have only messages marked as urgent delivered.

The Installer and Administrator can set, on an individual-station basis:

• The number to be called

• A delay period

• The number of attempts (maximum of 99)

• The interval between attempts

• A “quiet period" to suspend phone delivery —

e.g.,

late at night (the quiet period is an on-and-

off time that applies to all days of the week)

Function 551: Station delivery options

Programming of the station options, as shown below, can be performed by the Installer or Administrator. In addition, the user can change his phone number and pager number (but not phone or pager delay time). The phone number’s maximum length is 24 digits.

1. 2. 3. 4. 5. 6. Number Delay Attempts Interval Quiet on Quiet off

1. Phone

2. Pager

9725556789 30 6 60 10:30PM 7:15AM 9725551234 0 10 30

To program, enter the extension number to program and select phone or pager to program. Then, enter:

Phone/pager number

Delay

— How many minutes the system is to wait before dialing the phone or pager number.

— The number to be dialed (

without

the CO line Group

[9, 8

71–76).

This allows the user to pick up a message if he is in the office.

Range: Attempts

Range: Interval

Range: Quiet period on

Default: Quiet period off

Default:

Note:

0–500.

0–99. (0 turns off delivery.)

— How many minutes should elapse between attempts.

10–1440.

(None.)

Here is how to enter certain characters in a pager number.

For a #, press For a P (two-second pause), press For an F (flash), press For a *, press

Default:

— How many times that the system will call/page.

Default:

30.

— When the quiet period should begin.

— When the quiet period should end.

TRANSFER

REDIAL

FLASH

CONF

H.4

IVX 128 Function 5: Voice mail programming

Function 552: Delivery/paging parameters

The sequence of programming is as follows:

CO line access

Default: Maximum lines

— Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery.

9. — Enter the maximum number of lines (in the selected CO line group) that the

system can access simultaneously. Make enough lines available to accommodate high notification traffic (but be careful: if you make available

all

lines in the selected line group

and

high

notification traffic occurs, the system could tie up all lines).

Range: Pager dialing pause

1–19.

Default:

— When paging, IVX 128 will send the mailbox number to be shown in the pager’s display. To allow time for the paging service to answer, enter the pause, in seconds, to occur between when IVX 128 dials the pager number and when it then dials the mailbox number.

Range:

0–20.

Default:

Function 56: Cascade paging mailboxes

In addition to individual mailbox paging, IVX 128 can support up to 10 cascade paging mailboxes (520–529). These can be assigned to anyone who requires escalating levels of paging beyond the single level available in all user mailboxes. In this function, you program the paging numbers and number of times each is to be paged before the next paging number is added; additionally, the mailbox owner can program these settings. To record a greeting, press number; then press # to confirm, and follow the prompts. The default password is the mailbox number.

PROG/HELP

* and the mailbox

Cascade mailbox options

The user can program up to three paging numbers, of up to 24 digits each, to be paged whenever the mailbox takes a new or urgent message. The system will page the first paging number (for the number of times listed), then add the second paging number (for the number of times listed), then add the third paging number and will continue to page all three pagers until the message has been retrieved.

MB 1st Number Attempts 2nd Number Attempts 3rd Number

520

To program this, enter:

The mailbox number

proceed to step 2.]

First pager number

Attempts

— How many times the system will page (up to 20) before adding the second

pager number.

Second pager number

Attempts

— How many times the system will page (up to 20) before adding the third

pager number.

Third pager number

Note:

Here is how to enter certain characters in a pager number.

For a #, press For a P (two-second pause), press For an F (flash), press For a *, press

9725553232 2 9725554254 3 9725555452

Range:

—

— The number to be dialed (

Range:

0–99. (0 turns off delivery.)

— The number to be dialed (

Range:

0–99. (0 turns off delivery.)

— The number to be dialed (

TRANSFER

REDIAL

520–529. [Then press 1 to enter number programming, and

without

the CO line Group

[9, 8

CONF

FLASH

71–76]).

H.5

Function 5: Voice mail programming IVX 128

Cascade paging parameters

The cascade paging mailboxes will use the same CO line group and pager dialing pause as programmed in Function 552 (see page H.5).

Paging interval

To program the paging interval parameter for a cascade paging mailbox:

Enter the mailbox number

Press 2 to set parameters for the mailbox.

Enter the number of minutes for the interval between attempts.

Range:

Note:

10–1440.

Once you change this setting from 0, you cannot reset it to 0.

Default:

(520–529)

Function 57: Q & A mailboxes

You can create up to 10 owner can record up to 10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see the caller are stored as a single message, with the answer segments separated by short beep tones. Each answer segment's maximum length will be as programmed in Function 51 (see page H.1). Normal message handling capability — delete, save, etc. — applies to the entire message (all segments).

The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for the next question (the system advances when it detects either a 3-second period of silence or the pressing of 1) —

address at the tone and press 1 when finished".

If the caller fails to respond to two questions in a row, the system disconnects the call.

Important:

To record questions, press low the prompts. The default password is the mailbox number.

Below is an example of a completed Programming Worksheet (numbers correspond to steps on next page):

e.g., "Record your name at the tone and press 1 when finished”… “Record your

This programming creates or deletes Q & A mailboxes, but these mailboxes are

turned “on” deleting all questions turns “off” the mailbox.

question and answer (Q & A) mailboxes

User’s Guide

only

when the mailbox owner has recorded questions. Similarly,

PROG/HELP

1. MB Name

490

Employment X/MB/ID X/MB/ID

* and the mailbox number; then press # to confirm, and fol-

). The individual answer segments recorded by

3. CF day

(490–499). Each Q & A mailbox

4. CF night

H.6

491

Survey X/MB/ID X/MB/ID

IVX 128 Function 5: Voice mail programming

Each programming step is defined as follows:

Mailbox number

Name

— The mailbox name is used for the LCD display, reports, and as a programming aid. The

— Enter a mailbox number 490 to 499.

name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2).

Default:

3. & 4.

The mailbox number.

Call forward

— A Q & A mailbox can be set to call forward, after the last question has been answered, to an extension, department, a mailbox or a branch ID for day mode and differently for night mode.

Default:

Tip:

If you need a Q & A mailbox with more than 10 questions, just set the call-forwarding to

ID9999 (automatic disconnect).

other

Q & A mailbox.

an-

H.7

Function 5: Voice mail programming IVX 128

(This page included for pagination purposes only.)

H.8

IVX 128 Function 6: Recording

Function 6: Recording

Function 61: Re-record system and auto attendant branch prompts

IVX 128 plays the box functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred —

auto attendant branch prompts

The here — enter the branch ID number as the prompt number.

system prompts

e.g.,

in a different voice or with different instructions.

to an outside caller at different points in the call routing or mail-

(such as the main greeting or sub-menus) are also recorded

Recording a prompt

Practice the prompt by recording and re-recording (start and stop by pressing 1).

When satisfied with its quality, press # to confirm.

Note:

Deleting a system prompt by pressing

default recording.

HOLD

(instead of #) restores to the

System prompts

Busy Prompt: 530

•

Default: No Answer Prompt: 531

•

Default: Hold Prompt: 532

• number.

Default: Q/Z Prompt: 534

• to press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the first directory prompt (but only if a name in the directory starts with a Q or Z).

Default: No Names Matched Prompt: 535

• he/she selected does not have any names associated with it, or if he/she has listened to all of the names played and has not made a selection. After playing the prompt, IVX 128 forwards the call to the extension, branch or mailbox as programmed in call forward no response.

Default: End of Message Prompt: 537

• cording; the prompt then tells the caller his/her options.

Default:

press * and hang up.”

ACD Queue Prompt: 538

• ACD department.

Default:

swered in the order received.”

"That extension is busy.”

"That extension does not answer.”

"One moment, please.”

"For the letters Q or Z, use key number 1.”

"No names matched; one moment please.”

“To continue this recording, press 1; to return to the main menu, press 8; or, if finished,

“All agents are currently assisting other customers. Please hold; your call will be an-

— Plays to the outside caller if an extension is busy.

— Plays to the caller if an extension does not answer.

— Plays to the caller who makes a menu selection or enters an extension

— Plays to a caller who has selected an alphabetic directory; instructs the caller

— Played to the caller if, in a directory branch, the first letter

— Plays after a caller leaving a message presses 1 to stop re-

— The first prompt played to a caller when all extensions are busy in an

I.1

Function 6: Recording IVX 128

ACD Hold Prompt: 539

•

— Is periodically played to callers on hold in an ACD department when all

extensions are busy.

Default:

swered in the order received.”

Holiday Main Greeting Prompt: 540

•

“All agents are still busy assisting other customers. Please hold; your call will be an-

— Plays to callers when the system has been manually

placed in holiday mode.

Default:

your party’s extension, at any time, or please call back during regular business hours.”

Note:

"Thank you for calling. Our office is closed in observance of the holiday. You may dial

While in holiday mode, IVX 128 follows night mode programming for call routing. The

day/night mode setting and holiday greeting can be activated remotely (see “Remote setting of day, night and holiday modes," page G.5).

Function 62: Record directory names

This function is accessible only if a Directory Branch has been created as part of Auto Attendant programming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter the name key.)

Important:

Make photocopies of the blank worksheet for preparing directories and making fu-

ture changes. As names change, the Administrator can enter this function and change any field via the Administrator password.

1. 2.

Ext. Recorded name

102 113

George Straite 4

Janet Smith 5

Key

Each programming step is defined as follows:

Extension number

Record name

Name key

— (Necessary if the directory type is by-alpha [see Function 41, page G.1].)

— Enter the extension number for the directory name.

— Press 1 to begin recording and press 1 again when finished.

Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1).

Note:

To re-record the prompt that says, “Enter the first letter of the person’s last name,” you must

enter Function 61 and then enter the ID number of the directory branch.

I.2

IVX 128 Function 6: Recording

Function 63: Message-on-hold (MOH) programming

MOH can be:

• A live feed from an external music source connected to the MOH connector located on the side of the cabinet.

• One of three default, generic MOHs pre-recorded by the factory.

• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the MOH connector.

Note:

If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt

without periodic “voice-overs,” since the ACD Hold Prompt is on hold.

Function 631: MOH source

This selects the source that will be played to callers on hold.

also

will be played while a caller

Default:

Code Source

590 591 592 593

594–598

Live external source* Pre-recorded music Pre-recorded with Pre-recorded with Customer-recorded message on hold

* Dialing off-hold doesn’t work.

592 (generic message-on-hold).

“please continue to hold” “dial 0 or extension from hold”

Function 632: MOH recording

Connect the message/music source to the MOH port on the side of the cabinet.

Note:

The connector is monophonic-only — if you use a stereo source, you must

either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

Enter the prompt number to be recorded.

Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.

Note:

The recorded material should not have a “beginning” or “end” — so that playback can

loop continuously.

Press 1 when finished. The recording will play back so you can review it.

Press # to accept the recording.

I.3

Function 6: Recording IVX 128

Function 633: MOH volume

If a custom MOH is recorded, the output volume can be adjusted in this function.

Range: Default:

Note:

1 (faint)–12 (loudest).

If an external audio source such as a radio is used for MOH, adjust the volume at

the source.

To turn

live

MOH volume completely off, turn off volume at the source.

recorded

MOH volume completely off, select (in Function 631,

above

) one of the prompts in the range of 594–598, but make sure it’s blank. These prompts are blank by default; if you have recorded some audio on all of them, just select one and record a few seconds of silence.

I.4

IVX 128 Function 7: Reports

Function 7: Reports

SMDR port

(Called “Port 1” in the system display.) No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR

serial port of the system. Call records are output in real time. The default output from the serial port is: 8 data bits, 1 stop bit, and no parity, 38,400 (38.4K) baud.

Note:

Only the baud rate can be adjusted; see Function 18 (page D.5).

The IVX SMDR output format, identical to the standard Panasonic

The columns are:

Call type

•

Date

•

Start time

•

Duration

•

Extension number

•

Digits dialed

•

Line number

•

— Outbound (“O”), inbound (“I”) or transferred (“T”)

(right-justified)/

Caller ID

(left-justified)

DBS® format, is as shown below:

Reporting conventions and rules

• Inbound and outbound call records are generated only for calls between a station and a CO line. The duration of each call record represents the period of time that that station controlled its portion of a call. A record is generated each time a station: disconnects, places a call on park, or transfers a call. A single CO call could be included in multiple records if it is transferred from station to station.

• The period that calls have been placed on hold, or during a supervised transfer that was ultimately not transferred are included in the station's record.

• The period that calls are on park, in the auto attendant, leaving/retrieving voicemail, or in an ACD queue are not included in call records.

• A new record begins when a station answers a call or a park recall.

• Records will be generated independently for all stations in a conference; if more than one CO line is involved, calls records will be associated with only the last line disconnected.

• Outbound calls begin a call record 10 seconds after the call has cleared IVX toll restriction.

Note:

It is the the call accounting system’s responsibility to filter out very short, potentially non-

completed calls by using the call accounting system's “grace period” feature.

• An engineering function can adjust the start-call-record parameter from 0 (immediate) to 100 seconds. Default = 10 sec.

Function 7: Reports IVX 128

Maintenance port

(Called “Port 2” in the system display.) The baud rate for this port is set in Function 18 (page D.5). You can connect the PC program,

Esi-Access,

through Function 7 will print to this port.

or a standard serial printer (or PC used to capture reports) to the port. Reports requested

Using the PC program,

Use an RS-232C cable to connect a computer’s serial port to the IVX Maintenance port. Once connected, the installer can:

• Program the system using the PC programming package,

• Capture debug information.

• Update system software.

• Perform a back-up/restore of system configuration.

• Print DSS labels.

Esi-Access

Report printing

The systems built-in reports can be output to a printer or a PC via the Maintenance port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Andale Mono or Courier New), 9 points or smaller.

From either the Installer or Administrator programming menu, select the desired report as shown in Functions 71–75 future reports, or (2) the data and totals cleared. (You report or the system speed-dial report.)

Outbound calls shorter than one minute are not counted in system totals.

(below).

The reports can be printed with either: (1) the data saved for inclusion in

can’t

clear data in either the system program

Reporting functions

Function 71: System program report

• Compare this vs. the programmer’s worksheet to verify the accuracy of the programmed data.

Function 72: Line/auto attendant report

• and requirements.

Function 73: Extension/department summary report

•

Function 74: Voice mail statistics report

• each mailbox since the data was last cleared.

Function 75: System speed-dial list

• copy to those who are authorized to use them.

— Provides a hard copy of the system’s current programming.

— Provides statistics to aid in analysis of Line usage

— Provides extension and department usage.

— Provides statistics indicating the message activity in

— Lists the current system speed-dial numbers. Distribute a

Index

64-Key Expansion Console, B.3

Connecting, B.21 Access codes and toll restriction, E.7 ACD, F.7

Agent log-on/off key, F.10

Wrap mode, F.10 Alphanumeric characters, entering, C.2 Amphenol connections, B.15 Answer ring assignment, E.3 Auto attendant block, F.5 Auto attendant programming, G.1–G.5

Announce extension number, G.4

Automatic day/night mode table, G.4–G.5

Branches, G.1–G.4

Directory branch, G.2

GoTo branch, G.1

Menu branch, G.1

Remote setting, G.5 Base Cabinet I, B.1, B.8, B.9 Base Cabinet II, B.1, B.9, B.10

See

Battery. Cabinets

Base Cabinet I, B.1, B.8

Base Cabinet II, B.1, B.10

Expansion Cabinet, B.1, B.10 Call waiting, F.5 Caller ID, A.1, E.11–E.12 Cautions, B.5

Battery, B.5

Fuse, B.5

Power supply, B.5 CO lines, E.1–E.12

Access codes and toll restriction, E.7

Answer ring assignment, E.3

Connecting, B.16

Line disconnect, E.11

Line numbering plan, B.16

Line receive volume, E.10

Outbound line groups, E.2

Parameters, E.10

Private line, E.2 Connections, B.13–B.28 Console. Day/night mode, Day/night modes, E.3 Day/night/holiday mode, G.5

Remote setting, G.5 Department programming, F.7–F.8 DID and DNIS/ANI translation table, E.9–E.10 Digital Feature Phones. Do not disturb (DND), F.5

Esi-Access

Esi-Dex, D.4, E.12

System speed dial, F.6 Expansion Cabinet, B.1

Installation, B.10

Cau ti ons

See

64-Key Expansion Console

F. 1 0

See

Phones

software, C.1, J.2

Extension button mapping, F.9–F.11

CO line key, F.9 Private line key, F.11 Speed dial key, F.9 Station key, F.9 Virtual Mailbox Key, F.11

Extension definition and routing, F.1–F.5

Anal og ports, F.2– F.4 Digital Feature Phones, F.1–F.2

Extension feature authorization, F.5–F.6 Extension programming, F.1–F.11 Features overview, A.1–A.2 Functions

Function 1 — system parameters, D.1–D.5

Function 2 — CO lines, E.1–E.12

Function 3 — extension programming, F.1–F.11

Function 4 — auto attendant programming, G.1–G.5

Function 5 — voice mail programming, H.1–H.7

Function 6 — recording, I.1–I.4

Function 7 — reports, J.1–J.2

See

Fuse. Grounding, B.13 Hardware

Headset key, Holiday mode

Hunt groups. Initializing (Function 11), D.1 LED functions, B.12 Line disconnect, E.11 Line numbering plan, B.16 Line receive volume, E.10 Mailboxes

Main board, B.1 Maintenance port, B.14, D.5, J.2 Manual day/night mode, Memory Module, B.2, B.11 MOH, B.14, I.3–I.4 Motorola Mounting, B.9 Outbound CO line groups, E.2 Overhead paging, F.4–F.5 Paging, B.15 Passwords, Installer and Administrator, D.1 Phones

Port cards, B.2, B.23–B.27

Power, B.13 Power supply. Private line, E.2, F.11

Cautions

Installation, B.7–B.12

Overview, B.1–B.7

F. 1 0

Remote setting, G.5

Re-recording greeting, I.2

See

Department programming

Cascade paging, H.5–H.6

Group, H.3

Guest/info, H.2–H.3

Q & A, H.6

F. 1 0

ColdFire® processor, B.1

Digital Feature, B.3

TAPI, B.3

Installation, B.11

See

Cautions

Programming

Accessing user station programming, D.1 Keys, C.1 System, C.4

System fixed numbering plan, C.3 Prompts, re-recording, I.1–I.2 Recording, F.5, I.1–I.4

MOH programming, I.3–I.4

Recording directory names, I.2

Re-recording system prompts, I.1–I.2

Tone, D.3 Regulatory information (U.S. and Canada), B.6, B.7 Reports, J.1 Ringer equivalence number (REN), B.6 Serial ports, B.14, D.5 Service observing, F.6, Site location, B.8 SMDR port, B.14, D.5, J.1 Speed-dialing. System capacity, B.3 System modes.

F. 1 0

See

Esi-Dex

See

Day/night/holiday mode

System parameters, D.1–D.5 System prompts, re-recording, I.1–I.2 System timing parameters, D.2 T1, B.3, B.16

See

TAPI Phones. Time/date, setting, D.2 Toll restriction, E.7, F.6 Tone, recording, D.3 Transformers, wall-mount, B.2, B.10 UL (Underwriters’ Laboratories), B.5 UPS (uninterruptible power supply), B.13 Virtual Mailbox Key, E.3, Voice mail programming, H.1–H.7

Cascade paging mailboxes, H.5–H.6 Group mailboxes, H.3 Guest/info mailboxes, H.2–H.3 Maximum message length, H.1 Message notification, H.4–H.5 Message purge control, H.1 Q & A mailboxes, H.6

Phones

F. 1 1

ESI IVX128 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual