ESI ORIGINAL IVX, IVX User Manual

P

OWER USER’S

GUIDE

ORIGINAL

(Inside front cover of

IVX User Guide)

IVX

POWER USER

’S GUIDE

Station Operation

Feature Phone . . . . . . . . . . . . . . . . . . 2

Handling Calls . . . . . . . . . . . . . . . . . . 4

Handling Messages . . . . . . . . . . . . . . 8

Features Description . . . . . . . . . . . . . . . 12

Programming Menu Overview. . . . . . . . 19

Station Programming

0 Help Mode . . . . . . . . . . . . . . . . . . 20

1 Personal Greeting . . . . . . . . . . . . . 20

2 Soft Feature Keys . . . . . . . . . . . . . 20

3 Station Options . . . . . . . . . . . . . . . 24

4 Station Audibles . . . . . . . . . . . . . . 26

5 Password . . . . . . . . . . . . . . . . . . . 26

6 External Notification . . . . . . . . . . .

27

Special Features

Live Outside Calls/ Operator . . . . . . . 28

Group Mailboxes. . . . . . . . . . . . . . . . 30

Guest Mailboxes . . . . . . . . . . . . . . . . 32

ACD Agent Operation . . . . . . . . . . . . 38

Cascade Paging Mailboxes . . . . . . . . 41

DSS/BLF Console. . . . . . . . . . . . . . . 42

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

0200-0009 9R712

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Message &

Speaker

LEDs

Soft Feature
Keys for Direct
Station, Select,
Speed Dial, Line
Keys, and other
features

LCD Display

Speaker/Handset
Volume Control

Fixed Feature
Keys

IVX FEATURE PHONE

Your IVX Feature Telephone is equipped with a speaker phone for handsfree conversa­tion, an LCD display for call handling status, and both fixed and programmable fea­ture keys for simplified operation. Its built-in voice mail features and voice prompting
make it easy to program and use.

IDLE DISPLAY

When your phone is not in use, the dis­play shows the current date and time,
any activated features, such as Do-Not­Disturb (DND), Monitor Mode, etc. and
the system’s current Line usage.

The Line indicators on the bottom line of the display show:

Line available,

Line in use,

Line you are currently using.

Note: Incoming calls usually are assigned beginning with Line
1 at the far left Line indicator while outgoing calls are assigned
from the highest numbered Line beginning at the far right.

MESSAGE

WAITING DISPLAY

Shows the number of new and old mes­sages in your mailbox. This display
shows only when new messages exist.

MESSAGE PICK-UP DISPLAY

During message playback, the top line
shows the originator of the message and
its duration. The bottom line of the dis­play indicates if the message is new or
old and the date and time that the mes­sage was left.

CALL WAITING DISPLAY

The top line shows the number (or name
if Caller ID is available) of your original
call and the call duration. The bottom
line shows the name or number of the
call waiting along with the duration of

that call. The arrow on the display will
move between the top and bottom line
when the FLASH Key is pressed to tog­gle between the calls.

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11/5 3:22 PM

11/5 3:22 AM
NEW 1 OLD 2

JOHN DOE 1:06
NEW 11/5 9:14A

JOHN DOE 2:33
ACME BRICK :24

JOHN DOE 2:36
ACME BRICK :27

STATION OPERATION

OUTSIDE CALLS

To Answer: Lift the handset or press the SPEAKER Key.

To Place: Lift the handset or press the SPEAKER Key.

Press an unlit Line Key, or dial 9 (8 or 7) to be assigned an
outside dial tone.

ShortCut: Dial 9 and the speaker will be turned on auto­matically to outside dial tone. Then dial the number.

To Hang-up: Replace the handset. If using the speaker
function, press the SPEAKER Key. Note: Pressing the
speaker key when the handset is in the cradle disconnects
the call.

INTERCOM CALLS

To Answer: Answer by speaking directly through the
speaker in hands-free mode. To answer a ringing call, lift
the handset or press the SPEAKER Key.

To Hang-up: Replace the handset or press the SPEAKER
Key.

To Place: Lift the handset and press a Station Key or dial
the extension number.

ShortCut: Press a Station Key,+ or dial the extension
number, the speaker will be turned on automatically.

To Hang-up: Replace the handset, press a Station Key
again, or press the SPEAKER Key.

TO USE SPEED DIAL

There are three different speed dialing options:
System Speed Dial, Personal Speed Dial and the
Caller ID/ESI-Dex

TM

Speed Dial.

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SYSTEM SPEED DIAL

If the System Administrator has programmed System
Speed Dial numbers (600 to 699), you can use them simply
by dialing the assigned three digits. See the Administrator
about what System Speed Dialing is available.

PERSONAL SPEED

DIAL

You may also program your own personal speed dial keys
when you program your Soft Feature Keys.

CALLER ID/ESI-DEXTMSPEED DIAL

Allows you to speed dial speed dial any stored Caller ID
name/number with the FLASH/RDL Key. Using ESI-Dex
to store and retrieve Caller ID numbers is covered under
Soft Feature Keys.

DIRECT STATION SELECT

To call another station, press an available (unlit) Station
Key. A tone will play at the called station and the station’s
speaker phone will be turned on. Or, the station will ring
if they hands-free answer is turned off). When finished,
replace the handset; or if hands-free, press the Station Key
again or the SPEAKER Key to disconnect.

The Station Key’s LED indicates the station’s status:

Solid Red = In use
Solid Amber = In DND (Do Not Disturb)
Solid Green = Connected to your station
Blinking Red = Ringing from another call
Blinking Green = Ringing from your call

S

TATION-TO-STATION CALL WAITING

Calling or transferring a call to another station that is busy
generates a call waiting tone in their earpiece and a call
waiting indication shows on the bottom line of their dis­play. If they ignore the call waiting, your call or the trans­ferred call will be forwarded to their mailbox.

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TO TRANSFER A CALL

Unsupervised (Blind) Transfer: While connected to an
outside call, press a Station Key (or press the TRAN/
CONF Key and dial the extension number). Hang up
immediately.

Supervised Transfer: To announce the caller, wait until
the called party answers, announce the caller and then
hang up. If the transferred-to party does not answer, hang
up to release the caller to the station’s voice mailbox. Or,
press the Station Key again or press the FLASH Key to be
reconnected to the original caller.

TO TRANSFER A CALL TO A MAILBOX

To transfer an outside caller to another user’s mailbox,
press the VOICEMAIL Key and the appropriate Station
Key. (If the destination does not have a Station Key
assigned, press the VOICEMAIL Key, then the
TRAN/CONF Key and dial the extension number). Hang
up to release the caller into the voice mailbox. (To ensure
the privacy of the message, you will automatically be dis­connected at the record tone.

TO TRANSFER A CALL TO THE MAIN GREETING

To transfer an outside caller to the Main Greeting, press
the VOICEMAIL Key and hang up.

TO TRANSFER A USER TO THEIR MAILBOX

To transfer a user that is calling from the outside to pick­up messages, press the VOICEMAIL Key, press the * Key,
and the appropriate Station Key (or mailbox number) and
hang-up.

CALL PICK-UP

If a call is ringing at another station (the Station Key is
blinking Red at your phone), that call can be picked-up by
pressing the PICK UP Key (* Key), then pressing the ring­ing Station Key.

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TO INITIATE A CONFERENCE

While connected to a call, press the TRAN/CONF Key
and call another station or outside party. Press the
TRAN/CONF Key again to connect the three parties
together in a conference. Repeat these steps to add a
fourth person to the conference. If the newest added-opn
party does not answer, press their Station Key again of
press the FLASH/RDL Key to return to the original con­ferees. Hang up to disconnect all parties in the conference.

Note: Callers on PARK can be added to conferences.

A total of twelve parties can be in conferences within the
system at any one time. No more than 4 parties can be in

a single conference.

CALL WAITING

If you have enabled Call Waiting for your station (PROG
Key, 31), you will hear a tone in your earpiece and the bot­tom line of your display will indicate when a call is wait­ing. To toggle between the original call and the call wait­ing, press the FLASH Key. To drop either call, hang up
while connected to the call to be dropped. When your
phone rings, lift the handset or press SPEAKER and you
will be reconnected to the other caller.

LINE KEYS

If you have programmed your Soft Feature Keys as CO
Line Keys, these keys can be used to gain direct access to
outside lines (in addition to dialing 9, 8, or 7 to be
assigned a line automatically). An outside call transferred
to your station can be answered by simply lifting the
handset or pressing the SPEAKER Key. The LED indica­tions for the Line Keys are as follows:

Solid Red = Line In use
Solid Green = Line connected to your station
Blinking Red = Line ringing at another station
Blinking Green = Line ringing at your station

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POWER USER’S GUIDE 7

VOICE MAIL OPERATION

IVX provides accurate and timely messages. Others will
become more comfortable leaving you voice messages if
you pick-up and respond to your messages promptly.

RETRIEVING MESSAGES FROM YOUR IVX FEATURE PHONE

If you have new messages, your display will show the
number of new and old messages in your mailbox.

TO PICK UP YOUR MESSAGES:

1. Press the VOICEMAIL Key.

2. Input your password when prompted. (The system is
set up with a default of 0 so no password is
needed, but you can assign one if you desire.)

IVX will start playback of messages with the oldest new
message and continue until all messages are played. The
display will show the origination of the message, the
duration of the message, whether new or old, and the
time/date of when the message was left.

Voice prompted instructions are played at the end of each
message. Once you've learned these prompts, you can
proceed more rapidly by pressing one of the following
keys any time during the message, or during a prompt.

Pause– paused for one minute or until 1 is pressed

again.

Call ID Number / (Verbal Time/Date – toggles

between the Caller ID number (if available) and
Time/Date of the message.

Reply– to automatically reply to a message from

another user within the system. Begin recording your
reply at the tone. Press 1 to stop. You will then be
returned to the original message for further action.

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Back Up– backs up 4 seconds for each key press

during message playback. If pressed after the message has
finished, it returns you to the beginning of the message.

Fast Forward– advances 4 seconds for each key

press.

Move– moves a copy of the message to another

user’s mailbox, a Group Mailbox or a Quick Group

TM

. If
you wish to add an introduction, press 1 when prompted,
IVX will respond with the mailbox greeting and record
tone. When you’ve finished your recording, press 1 to
stop. To move the message without an introduction, press
6 when prompted.

Delete– deletes the message from the mailbox.

Save– saves the message and plays it as an old mes-

sage the next time messages are retrieved.

To Exit– Hang-up at any time during playback of mes­sages. Everything in the mailbox that has not been deleted
will be saved.

Automatic Callback– For messages with Caller ID, you
can automatically return the call by pressing the
FLASH/RDL Key during message playback. The message
is saved and your phone exits voicemail to make the call.
Note: Depending on local carrier limitations, auto call­back does not always work on local calls. e Caller ID pro­vided number.

Receiving a Call Waiting Tone while Picking Up
Messages- You can ignore the waiting call and it will go

into your mailbox after a few rings. Or answer the call by
hanging up to exit voice mail.Your phone will then ring. Lift
the handset (or press the SPEAKER Key) to answer the
call. The message you were listening to will be saved for
future retrieval.

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POWER USER’S GUIDE 9

PICKING UP MESSAGES FROM A REMOTE LOCATION

You can pick up messages when away from the office.
Since the display is not available to you, message han­dling will operate slightly differently. (Note: An IVX
“Remote Location Shortcut Keys” card is available.)

TO RETRIEVE YOUR MESSAGE FROM A REMOTE LOCATION:

1. At the Main Greeting, press * and input your mailbox
number. Or, have the operator transfer you into your mail­box by pressing the VOICEMAIL Key, the * Key, and
inputting your mailbox number.

2. Input your password if required followed by the # Key.

IVX will announce the number of new and old messages
and will start playback of messages with the oldest new
message. Old messages will play next and recordings in
your mailbox will play last.

Additional key functions available from remote locations

Hear Time/Date– pauses the message, plays the

Time/Date of when the message was left and resumes.

Access User Programming– allows you to change

your personal greeting or password. Note: Fast Forward
is not available from a remote location.

Main Greeting– returns you to the Main Greeting.

Operator– transfers you to the operator.

To Leave a Message In Another Mailbox– when

prompted, enter the user's mailbox number.

To Disconnect– use before hanging-up. If pressed

during playback of a message, the message is saved.

*

#

0

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PERSONAL GREETINGS

Initially, your mailbox has a generic greeting “You have
reached the mailbox for extension xxx.” You should record a

personal greeting in your own voice indicating your avail­ability to return calls. Example: “Hi, this is Bill. I’m away

from my desk or on the phone . Leave me a detailed message and
I’ll respond to it promptly” or “Hi, this is Bill. I’ll be out of
town until the 23rd.. Leave me a message. “I”ll be checking in
regularly”.

Note: To help shorten your personal greeting, a system
prompt automatically follows your personal greeting with
instructions to the outside caller such as: “To reach the oper-

ator press 0, to return to the Main Greeting, press 8, or to leave
a message, begin recording at the tone. Press 1 when finished.”

Shortcut: When leaving a message in another mailbox,
press 1 during the personal greeting to advance directly to
the record tone without having to listen the remainder of
the greeting and the system prompt.

You can change a personal greeting as often as necessary
by recording over a previously recorded personal greet­ing.

Warning: Deleting your personal greeting will turn off
your mailbox.

The personal greeting reminder feature described later
will help you remember to change your personal greeting
if necessary.

EXTERNAL PAGER NOTIFICATION

You can have the system call and activate your external
pager whenever the first new message is left in your mail­box. IVX will call your pager when your first new mes­sage is left and will repeat the page (at the interval pro­grammed at installation) until all new messages have been
retrieved. Inputting or deleting the phone number that is
to be called to activate your pager will turn this feature on
or off.

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FIXED FEATURE KEYS

The Fixed Feature Keys on the phone are permanently
labeled as to their usage. In most cases, the key will have
two purposes (i.e: MUTE/DND) and a function can only
be activated when appropriate to the current application.

Example: Mute can only be activated during a conversa­tion with another party, whereas DND can only be activat­ed while your station is idle. For most features, the LCD
display will indicate that it has been activated.

PROGRAM / HELP KEY

The PROG/HELP Key accesses station programming and
user help information. While your station is idle, press
the PROG/HELP Key to play menu choices for either sta­tion programming or for help. Exit by hanging up; or if in
Help Mode, press the PROG/HELP Key again.

Note: While in Programming/Help Mode, your station
will automatically be placed in Do-Not-Disturb. Calls to
your station while you are in DND will be forwarded to
your mailbox or to another destination set by the Installer.

STATION PROGRAMMING MODE

Follow the voice prompts to program the desired station
or voice mail features (described later). Press the
PROG/HELP Key again during station programming for
a detailed description of the feature being programmed.

HELP MODE

The system will play prompts of how to use the phone,
voice mail, a description and current programmed status
of any key pressed, and a user tutorial. Press the
PROG/HELP Key a second time to exit Help Mode.

PICK UP KEY

A call ringing at another station or department can be
answered from your station by pressing the PICK UP Key
(* Key), then the ringing Station Key. During Night Mode,
if a night bell is used instead of the night Auto Attendant,
press PICK UP 0 to access the ringing outside call.

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