ESI IP Server 900 Hardware Installation Manual
IP Server 900
Hardware Installation Manual
Copyright © 2013 ESI (Estech Systems, Inc.).
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of
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trademarks of Matsushita Electric Corporation of America. Novell and Netware are registered
trademarks of Novell, Inc. Smart Jack is a trademark of Westell Technologies, Inc. Information
contained herein is subject to change without notice. Certain features described herein may not be
available at initial release. ESI products are protected by various U.S. Patents, granted and pending.
Visit ESI at www.esi-estech.com.
0450-1305
Rev. E
TABLE OF CONTENTS
Overview ........................................................................ A.1
Master Control Unit .................................................................... A.1
Main board .................................................................................. A.1
Memory Module .......................................................................... A.1
Power supply .............................................................................. A.2
Module options ........................................................................... A.2
Cautions and regulatory information ......................... B.1
Cautions ...................................................................................... B.1
Regulatory Information ............................................................... B.2
Précautions et informations réglementaires ............. B.3
Précautions ................................................................................. B.3
Informations réglementaires ...................................................... B.4
Ordering and installing PRI circuits ............................ C.1
PRI configuration description ..................................................... C.1
System capacities......................................................... D.1
Licensing ....................................................................... E.1
Phones ............................................................................ F.1
ESI IP phones .............................................................................. F.1
ESI digital phones........................................................................ F.2
ESI Cordless Handsets ............................................................... F.3
Expansion Consoles ................................................................... F.4
Phone overlays ............................................................................ F.4
VIP 7 Softphone........................................................................... F.4
Hardware installation ................................................... G.1
Site location ................................................................................ G.1
IP 900 D/A Carrier Card installation instructions ...................... G.1
IP Server 900 module installation instructions .......................... G.2
IP Server 900 IP Resource Module installation instructions .... G.3
About replacing modules ........................................................... G.4
Memory Module installation or replacement ............................. G.5
LED functions ............................................................................. G.5
ESI Presence Management installation .................................... G.5
External connections ................................................... H.1
Grounding instructions ............................................................... H.1
Power .......................................................................................... H.1
MOH port .................................................................................... H.3
External paging device connection ........................................... H.3
CO line connection ..................................................................... H.3
Module connections ................................................................... H.3
60-Key Expansion Console connection .................................... H.4
60-Key Second Expansion Console connection ...................... H.5
Installing ESI’s Cordless Handsets ........................................... H.6
Index
Important: For information concerning the programming of an IP Server 900, see the IP Server 900 Programming
Manual (ESI document # 0450-1307).
IP Server 900 Hardware Installation Manual Overview
A.1
D/A Module Slot 1
D/A Module Slot 2
D/A Module Slot 3
D/A Module Slot 1
D/A Module Slot 2
D/A Module Slot 3
D/A Module Slot 4
Main Board
Carrier Card
WAN
LAN
USB
Modular RJ
-
45
EXP1 EXP2 EXP3
eSATA
Overview
Master Control Unit
PWR
UIP Module Slot R1
G.729a Module Slot R2
D/A Module Slot 4
MOH,
Compact
Paging,
Flash
IP Server 900 Master Control Unit Layout
Modular RJ-45
Plugs
Jacks
The IP 900 Master Control Unit is designed for easy installation and component access. It houses the
IP Server 900’s main board, a CompactFlash® Memory Module1 socket, and external connections for a power
supply, Music On Hold (MOH), an external paging system, a USB or eSATA drive for ESI Media Management,
LAN and WAN, and RJ-45 plugs for modules (see “Module options,” page A.2). The IP 900 Master Control Unit
measures 16.5″ W × 1.5″ H × 11.75″ D.
Note: The IP Server 900’s eSATA drive port does not support device “hot-plugging” or “hot-swapping” operations.
Power down the system, install the eSATA storage device, and reboot to synchronize the storage device
with the IP Server 900.
Main board
The main board combines leading-edge hardware components — including a Motorola® ColdFire® processor
and DSP structure — along with proprietary operating system software. The board provides system control of the
Memory Module, control of all modules and expansion cabinets, a built-in Network Services Processer (NSP)
which provides remote access via TCP/IP and supports certain optional ESI PC software applications, and builtin Application Services Card (ASC) functionality.
The main board offers 64 universal IP (UIP) ports, expandable to 127 ports with a UIP resource module. It
also accepts a G.729a resource module which provides an optional 48 sessions of the G.729a audio codec for
use on SIP COs or ESI-Link channels. In addition, it allows up to four analog or digital (D/A) modules (see
“Module options,” page A.2), and connects to an optional expansion carrier card that allows up to four more
modules. For ESI Media Management, the built-in ASC functionality allows 32 channels of call recording and 12
channels of video recording.
Memory Module
The Memory Module — a CompactFlash with proprietary formatting — contains all system programming,
configuration data, and pre-loaded voice prompts. The Memory Module provides voice storage of 140 hours at
64 kilobits per second — the industry's highest-quality sampling rate.
1
CompactFlash Memory Modules and system modules are packaged separately and are mounted in the system’s cabinet during installation.
IP Server 900 Hardware Installation Manual Overview
A.2
Power supply
The Master Control Unit includes a 33 VDC, 80-watt power supply prepackaged.
Optional rack-mount Power Distribution Shelf
An optional Power Distribution Shelf is available that can be mounted in a standard 19-inch rack. Each
Power Distribution Shelf, which can hold up to six power supplies, includes a six-outlet power strip with on/off
switch and 15' power cord.
Module options
The IP Server 900 supports a wide range of modules with capacities as shown below:
Module
4-FXO
4-FXS
D8
T1/PRI
UIP
G.729a
Phones COs
4 Analog
4 Analog
8 digital
63 UIP ports for ESI IP phones, SIP phones, or SIP COs
24 (T1)
or 23B +1D (PRI)
48 simultaneous channels using
G.729a codec
ESI-Link
channels
Maximum Modules1
8
8
8
2
(1 per Carrier Card • 2 per system)
1
1
Module descriptions
• 4-FXO — Provides circuits for up to four analog loop-start CO lines. This card uses four CO ports.
Note: Ground-start CO lines are not supported.
• 4-FXS — Connects up to four analog devices, such as fax machines and cordless phones. This module
uses four phone ports and no CO ports. Each port provides a standard 24-volt, two-wire phone
connection. Only one analog device can be connected to each port.
• D8 — Connects up to eight ESI digital phones. This module uses eight phone ports and no CO ports.
• T1/PRI — Provides either a T1 interface supporting 24 DS0 channels or an ISDN PRI interface
supporting 23 B (bearer) channels and one D (datalink) channel.
Note: A jumper must be installed on pins 7 and 8 of J2 to enable ISDN PRI functions. The module
• UIP — Provides 63 universal IP ports which can be used for any combination of: local or remote ESI IP
phones, local or remote SIP phones, SIP COs, or ESI-Link channels. This module must be installed in the
slot closest to the rear of the MCU. This slot is labeled with white silkscreen on the main board as UIP
MODULE.
Note: SIP phones and SIP COs require additional licensing.
• G.729a — Provides 48 G.729a sessions for use on SIP COs or ESI-Link channels. This module must be
installed in the slot closest to the front of the MCU. This slot is labeled with white silkscreen on the main
board as CODEC MODULE.
supports, and any or all of the available channels can be assigned as, loop-start, ground-start, E&M
or DNIS/DID CO types with immediate, wink-start, or dial-tone-start signaling. This module is
equipped with a built-in CSU that can be connected directly to a network interface unit, SmartJack, or
ISDN PRI. All 24 CO ports are allocated (regardless of whether they are assigned or used).
1
The maximum module capacity is also dependent on the system’s dialing plan (four-digit or three-digit).
IP Server 900 Hardware Installation Manual Cautions and regulatory information
B.1
Cautions and regulatory information
Cautions
Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standards 1950,
When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire,
electric shock or injury to persons. Before proceeding, please read the following:
• Do not use liquids or aerosols to clean any system equipment; rather, use a cloth that is only slightly damp.
• The ESI system contains no components that are serviceable by either non-Resellers or non-manufacturer
technicians. All service must be referred to the Reseller for further handling.
• Do not install the cabinet in areas with extreme heat or improper ventilation.
• Install the cabinet only in “low-traffic” or “non-public” areas.
• To reduce the risk of fire, use only 24 AWG or larger telecom wire.
60950, and 60950-1, as applicable.
Power supply
Heed all warnings and instructions in documentation or marked on the cabinet or peripheral equipment.
Fuse
Contact the factory before attempting to replace the fuse. The fuse is located on the main board in the Master
Control Unit, and on the backplane in an Expansion Unit.
Battery (located on the main board)
Caution: There is a risk of explosion if the onboard battery is replaced by an incorrect type. Replace only with Ray-O-Vac
BR1225 (or equivalent). Dispose of used batteries according to the battery manufacturer’s instructions.
Notice: This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked ‘Class 2’ and provided
with electrical ratings.
IP Server 900 Hardware Installation Manual Cautions and regulatory information
B.2
Regulatory Information
United States of America
Registration
The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this
equipment must be provided to the telephone company before installation. (See below for FCC registration
number and ringer equivalence number.)
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses
and can radiate radio frequency energy and — if not installed and used in accordance with the instruction
manual — may cause harmful interference to radio communications (in which case, the user will be required
to correct the interference at his/her own expense).
FCC Part 68
This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for
this equipment. You must, upon request, provide this information to your telephone company.
The REN is helpful to determine the quantity of devices you say connect to your telephone line and still have
all of those devices ring when your telephone number is called. In most, but not all, areas, the sum of the
RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices
you may connect to your line, as determined by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue
your service temporarily. If possible, the telephone company will notify you in advance but, if advance notice
is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint
with the FCC.
Your telephone company may make changes to its facilities, equipment, operations or procedures that could
affect the proper functioning of your equipment. If so, you will be notified in advance, to give you an
opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, the telephone company may ask that you disconnect
this equipment from the network until the problem has been corrected or until you are sure that the equipment
is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party
lines is subject to state tariffs.
Installation: The device is equipped with a T568B connector.
Registration Number: 1T1MF08B33727.
Ringer Equivalence Number (REN): 0.8.
Hearing-aid compatibility
This equipment, utilizing telephone phone equipment manufactured by ESI, meets all FCC requirements for
hearing-aid compatibility.
IP Server 900 Hardware Installation Manual Cautions and regulatory information
B.3
Précautions et informations réglementaires
Précautions
Important: Cette information est conforme aux exigences des Underwriters’ Laboratories (UL) et les normes UL 1950,
Lorsque vous utilisez cet équipement téléphonique, toujours prendre les précautions de sécurité élémentaires
afin de minimiser les risques d'incendie, d'électrocution ou de blessures. Avant de procéder, s'il vous plaît
lisez ce qui suit:
• N'utilisez pas de liquides ou d’aérosols pour nettoyer tout l’équipement du système, mais plutôt utiliser un
chiffon qui est seulement légèrement humide.
• Le système ESI ne contient aucun composant qui sont utilisables soit par non-revendeurs ou de non-fabricant
de techniciens. Tous les services doivent être soumis au revendeur pour la manipulation.
• Ne pas installer l'armoire dans les zones à la chaleur extrême ou une mauvaise ventilation.
• Installez l'armoire que “à faible trafic” ou “non-public” domaines.
• Pour réduire le risque d’incendie, utiliser seulement 24 AWG ou plus gros fil de télécommunications.
60950, et 60950-1, le cas échéant.
Alimentation
Respectez tous les avertissements et les instructions dans la documentation ou marqué sur le boîtier ou de
l’équipement périphérique.
Fusible
Contactez l’usine avant de tenter de remplacer le fusible. Le fusible est situé sur le tableau principal à l’Unité de
Contrôle Maître, et sur le fond de panier dans une Unité d’Extension.
Batterie
Attention: Il ya un risque d’explosion si la batterie embarquée est remplacé par un type incorrect. Remplacer
Avis: Ce produit est conçu pour être alimenté par un directs énumérés Plug-In Power Unit marqué ‘classe 2’ et
uniquement avec Ray-O-Vac BR1225 (ou équivalent). Jetez les batteries usagées conformément aux
instructions du fabricant de batteries.
fourni avec notes d’électricité.
IP Server 900 Hardware Installation Manual Cautions and regulatory information
B.4
Informations réglementaires
États-Unis d’Amérique
Enregistrement
Les numéros de CO ligne téléphonique, le numéro d’enregistrement FCC et le numéro d’équivalence
sonnerie (REN en anglais) de cet équipement doit être fourni à la compagnie de téléphone avant l’installation.
(Voir ci-dessous pour le numéro d’enregistrement FCC et le numéro d’équivalence sonnerie.)
La Partie 15 des Règlements de la FCC
Cet équipement a été testé et trouvé conforme aux limites pour un numérique de classe A, conformément à
la Partie 15 des règlements de la FCC. Ces limites sont conçues pour fournir une protection raisonnable
contre les interférences nuisibles lorsque l’équipement est utilisé dans un environnement commercial. Cet
équipement génère, utilise et peut émettre des fréquences radio et — s’il n'est pas installé et utilisé
conformément aux instructions du manuel — peut provoquer des interférences nuisibles aux communications
radio (dans ce cas, l’utilisateur devra corriger l’interférence à son/sa propres frais).
La Partie 68 des Règlements de la FCC
Cet équipement est conforme à la Partie 68 des règlements de la FCC. Sur le fond de cet équipement est
une étiquette qui contient, entre autres informations, le numéro d’enregistrement FCC et le numéro
d’équivalence sonnerie (REN en anglais) pour cet équipement. Vous devez, sur demande, fournir cette
information à votre compagnie de téléphone.
Le REN est utile pour déterminer la quantité d’appareils que vous dites se connecter à votre ligne
téléphonique et ont encore tous ceux qui sonneront quand votre numéro de téléphone est appelé. Dans la
plupart, mais pas tous, régions, la somme des REN de tous les appareils connectés à une ligne ne doit pas
dépasser cinq (5,0). Pour être certain du nombre de dispositifs que vous pouvez brancher à votre ligne, tel
que déterminé par le REN, vous devriez communiquer avec votre compagnie de téléphone locale afin de
déterminer le REN maximum pour votre zone d’appel.
Si votre équipement téléphonique cause des nuisances au réseau téléphonique, la compagnie de téléphone
peut interrompre votre service temporairement. Si possible, la compagnie de téléphone vous avisera à
l’avance, mais, si un préavis n’est pas pratique, vous serez avisé dès que possible. Vous serez informé de
votre droit de déposer une plainte auprès de la FCC.
Votre compagnie de téléphone peut apporter des changements à ses installations, équipements, opérations
ou procédures pouvant affecter le bon fonctionnement de votre équipement. Si oui, vous en serez informé à
l’avance, pour vous donner une chance de maintenir un service téléphonique sans interruption.
Si vous rencontrez des problèmes avec cet équipement téléphonique, la compagnie de téléphone peut vous
demander de déconnecter cet équipement du réseau tant que le problème a été corrigé ou jusqu'à ce que
vous êtes sûr que le matériel n’est pas défectueux.
Cet équipement ne peut être utilisé avec les services payants fournis par la compagnie de téléphone.
Connexion à des lignes est soumis aux tarifs locaux.
L’installation: L’appareil est équipé d’un connecteur T568B.
Numéro d'Enregistrement: 1T1MF08B33727.
Numéro d’Équivalence Sonnerie (REN en Anglais): 0.8.
Prothèse Auditive Compatibilité
Cet équipement, en utilisant l’équipement poste téléphonique fabriqué par ESI, respecte toutes les exigences
de la FCC pour la compatibilité des prothèses auditives.
IP Server 900 Hardware Installation Manual Ordering and installing PRI circuits
C.1
Ordering and installing PRI circuits
This section addresses things to consider when ordering and installing ISDN PRI circuits on the IP Server 900.
When ordering and provisioning such circuits, you must correctly define certain parameters in order for the PRI
to function correctly. This section is a template for a PRI order form you can use to order PRI circuits that — if
provisioned according to the order form — will be fully compatible with the IP Server 900.
PRI configuration description
• Agent Company — The name of the company ordering the PRI on behalf of the customer.
• Contact — The individual placing the PRI order.
• Address — Address of the agent company.
• Customer Name — The name of the end user’s company.
• Circuit ID — The circuit number (or sequence of characters and numbers) that the service provider uses to
identify the PRI circuit. This is used for identification when troubleshooting or reporting issues.
• Support Phone Number — The service provider’s Customer Service phone number.
• PRI Line Protocol — The ISDN protocol offered by the service provider. ESI strongly recommends using the
NI-2 (National ISDN-2) protocol.
• Framing and Line Encoding — You must use ESF (extended super frame) framing and B8ZS (binary eight-
zero substitution) encoding.
• Pilot/DID Numbers — In the IP Server 900 number delivery on a PRI circuit is separated into pilot numbers
and Direct Inward Dialing (DID) numbers. It can support up to 100 pilot numbers and up to 600 DID numbers.
DID numbers are dedicated to ring to a specific phone or department and can come in on any PRI channel. Pilot
numbers ring down a specific PRI channel or group of channels, typically referred to as a hunt group. When you
create a pilot number in the IP Server 900 you must enter the maximum number of PRI “B” channels (one to 23)
that can be used for that pilot number’s hunt group. For example:
Pilot number Name Chs. Day ring 1 Day ring 3 Day ring 5 Day ring 9
2145554378 ABC SYSTEMS 10 Dept. 290
2145552390 ABC SYS SVC 9 Dept. 291
2145555678 ABC SYS INTL 4 X100, X101 X100, X101 X102 Dept. 290
Important: The total number of channels assigned across all pilot numbers should not exceed 23. Exceeding this
limit may cause system instability.
• Glare Resolution — Glare is a condition wherein an outgoing call and an incoming call attempt to seize the
same circuit at the same time. On loop-start analog lines this usually causes the two callers to be connected
because loop-start lines do not manage glare resolution. PRI COs, however, utilize glare resolution protocols
that define what the CO will do with a call if glare is detected. The IP Server 900 requires that connected PRI
circuits be set to the normal (also called standard) protocol rather than the yielding protocol. This means that
the system will block the outgoing call if glare is detected.
• Incoming Hunt — In order to help prevent glare, PRI providers will attempt to send calls down the PRI in the
opposite order that the phone system attempts to send them out. The IP Server 900 sends calls out in a
descending order, meaning the first call goes out channel 23. When ordering the PRI the service provider
needs to set the circuit to hunt in an ascending order, meaning incoming calls will start at channel one.
• ISDN Bearer Capabilities — This is the supported PRI feature set. The IP Server 900 supports only 56K
voice (CSV).
IP Server 900 Hardware Installation Manual Ordering and installing PRI circuits
C.2
• Service Termination — ESI recommends that the PRI circuit be terminated on an eight-pin RJ-68 (also called
a SmartJack). If an RJ-68 isn’t available, you may use an eight-pin RJ-48 jack. If you use an external Channel
Service Unit (CSU) be sure to turn off the internal CSU in the IP Server 900.
Important: ESI recommends using Category 5 (or better) twisted-pair cable with a length of at least six feet when
connecting a cable between the PRI and CSU or Smart Jack.
• Span Type — When the distance from the IP Server 900 to the CSU, SmartJack, or multiplexer (all of which
are considered repeaters) is less than 655 feet use the DSX-1 setting. For longer distances use DS-1. This
value is used in combination with the Line Build-Out setting below to define loss levels and compensation
when programming the PRI circuit in the IP Server 900.
• Line Build-Out (LBO) — For long-haul (DS-1 span) circuits, the CSU must usually be set to correct for signal
loss across the longer cabling. This is called Line Build-Out, and is used in combination with Span Type
setting above to determine the attenuation levels used by the IP Server 900.
Note: The sample order form template on the next page is available on the ESI Web site. There you can
download a Microsoft Word document version — listed as Technical Update #176 — that can be filled
out on a PC.
IP Server 900 Hardware Installation Manual Ordering and installing PRI circuits
C.3
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