ESI IP40, IP200 User Manual
Administrator’s Manual
0450-0194
Rev. C
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, in the internationally known
“Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for
businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products
for major companies to market under their well-known brand names.
Copyright © 2002 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
IVX is a registered trademark of Estech Systems, Inc. Ethernet is a registered trademark of Xerox Corporation. Motorola and ColdFire are
registered trademarks of Motorola, Inc. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine
Software Corporation. Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are
registered trademarks of Matsushita Electric Corporation of America. Novell and Netware are registered trademarks of Novell, Inc.
IP Series products are protected by U.S. Patent No. 6,067,349 and 6,252,944, and others pending.
ESI is an ISO 9001-certified company.
Table of contents
General description.............................................................................................................A.1
System programming: an introduction.................................................................................. B.1
Function 1: System parameters ............................................................................................ C.1
Function 13: Administrator password .................................................................................................................................C.1
Function 14: Set time/date...................................................................................................................................................C.1
Function 17: System speed-dial ...........................................................................................................................................C.1
Function 3: Extension programming...................................................................................... D.1
Function 32: Extension feature authorization.......................................................................................................................D.1
Function 5: Voice mail programming ......................................................................................E.1
Function 53: Guest/info mailboxes...................................................................................................................................... E.1
Function 54: Group mailboxes and the broadcast mailbox.................................................................................................. E.2
Function 55: Message notification........................................................................................................................................ E.3
Function 56: Cascade paging mailboxes.............................................................................................................................. E.4
Function 57: Q & A mailboxes...............................................................................................................................................E.5
Function 6: Recording...........................................................................................................F.1
Function 61: Re-record system prompts................................................................................................................................ F.1
Function 62: Record directory names....................................................................................................................................F.2
Function 63: Message-on-hold (MOH) programming............................................................................................................F.3
Index
Appendix I: User’s guide
Appendix II: Worksheets
(This page included for pagination purposes only.)
IP Series Administrator’s Manual General description
General description
ESI’s IP Series (IP 200 and IP 40) IP telephony products are advanced business telecommunications
systems, each of which includes not only phone service but voicemail, an automated attendant,
automatic call distribution, and computer integration. These features are all provided over standard
Ethernet cabling, using the Internet Protocol and certain other protocols from the TCP/IP suite.
In IP telephony, voice is digitized at the telephone and then converted to IP data packets at the
telephone. Those packets are sent across an IP data network and then converted back to a voice
signal at the other party’s IP telephone or at the IP PBX for connections to outside lines.
The IP Series consists of an IP Feature Phone and two models of the IP PBX.
The IP Feature Phone provides all the features and functionality expected of business phones. It
looks and feels exactly like ESI’s popular IVX
the same Ethernet
®
cables used by PCs and data servers. Voice is carried over the network at an
uncompressed 64Kbps – the highest quality available.
The two IP PBXs differ only in the number of supported CO lines and stations. The IP 200 can be
configured to handle up to 66 CO lines and 96 stations, while the IP 40 can handle 30 lines and 28
stations. The IP PBXs reside on the Ethernet network and are both rack-mountable and wall-mountable
Telephone system features
®
digital telephone, but it connects to the system over
.
Your Installer can expand the IP Series cabinets from their basic configuration to handle as many as
66 CO lines (the IP 200) or 30 lines (the IP 40). Both cabinets support T1 and PRI modules.
• Impressive expansion capability – Can handle up to 66 CO lines and 96 stations.
• T1 and ISDN PRI support – Can connect to higher-bandwidth lines.
• IP Feature Phone – Compact and rugged design includes a high-quality speakerphone, large and
informative multi-functional display, and a specially designed key layout with several dedicated
keys to minimize or eliminate the need to memorize codes. The IP phone is TAPI compliant; you
can obtain a TAPI driver from your ESI Reseller.
• Extensive help – Verbal User Guide
™
uses spoken and displayed help prompts to help everyone
from the installer through the administrator down to the least experienced end user. Easily accessible with one press of the PROG/HELP key.
• Enhanced caller ID – Allows one-touch automatic message return.
• Live call recording — Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,” below).
• Call waiting — Includes helpful display, showing both calls’ caller ID information, and easy one-
key toggling between calls.
• Conference calling — Includes 24 conference bridges, and a conference may contain up to four
parties, so the IP Series can support six conferences of four parties each or eight conferences of
three parties each.
• Esi-Dex™ speed-dialing — Calls any number from any of the three separate lists (personal, sta-
tion, and system); uses Caller ID information or direct keypad entries.
A.1
General description
Dedicated overhead paging interface
•
IP Series Administrator’s Manual
— Allows overhead paging through the user’s own over-
head paging system.
• 911 alert — Provides immediate line access if any station (except the Remote IP Feature Phone)
with line access dials 9 1 1 to report an emergency; sends a message via the serial port indicating
the start date, time, station number and end-time of the 911; also sounds a warning tone at the
operator station and displays (for example):
911 CALL FROM
X102 JOHN JAMES
Remote network features (VoIP)
In addition to a robust set of telephony features, the IP Series PBXs have the capability for extending PBX operation to any location that has access to a suitable high-speed data connection. This
capability is provided with the Remote IP Feature Phone and Esi-Link.
• Remote IP Feature Phone — Ideal for the remote site requiring one, or no more than a few,
extensions. Once this is installed, the remote user is provided a nearly identical capability and
connectivity of the phone user in the main office. Numerous remote sites can be supported from
a single IP PBX. Refer to the Remote IP Feature Phone Product Overview and the Remote IP
Feature Phone User’s Guide for more information.
• Esi-Link — Provides the capability of connecting up to 100 IP PBXs at different locations into a
single private phone system. The ESI IP PBX features that so far have been available to a single
location can now be extended across several locations, greatly enhancing the integration opportunities of a business with multiple locations. Refer to the Esi-Link Product Overview for a full
explanation of Esi-Link capabilities.
Voice mail features
• 16 built-in voice mail ports — These are in addition to the up-to-192 possible call-processing
ports; thus, you may build the system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
• Highest-grade voice quality (64Kbps sampling) for voice mail and other storage of voice messages.
• Eight message-on-hold recordings — Among these are three prerecorded tracks; also supports
live input.
• Off-premises message delivery.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade paging
and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most re-
cently deleted messages.
™
• Quick Groups
• Quick Move
• Virtual Mailbox Key
• New-message skip — Skip a new message and have it appear as “new” the next time.
• Message monitor key — Toggle the live-call screening with a single programmable key.
• Message move and delete — Move-and-save, or move-and-delete, messages.
• AutoPage
— Makes it easy to leave voice mail messages for several users.
™
— Automatically moves a message to a designated mailbox.
™
— Allows easy monitoring of a second mailbox.
™
— Allows a caller, when forwarded to voice mail, to page a station user.
A.2
IP Series Administrator’s Manual General description
Call-handling features
• Off-Premises “reach me” — Lets callers reach their party while he or she is off premises.
™
• Virtual Answer Key
— Users can play pre-programmed prompts to inbound callers.
• Caller ID missed-call key — Stores caller ID for ten most recent missed calls.
• Auto-attendant trunk-to-trunk transfer — Create an auto-attendant outdial branch without the
need for Centrex lines.
• Separate hold/park recall timers — Separate recall timers for calls on park and hold.
• System-wide hold — Puts the CO line on hold, after which any user can pick up the call by press-
ing the line key.
• System-connect tone control — Allows the installer or administrator to disable the connect tone.
• CO line labeling — Labels the CO lines and has them appear in the display when they ring.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly
answering environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses IP Feature Phone display to provide up-to-the-second information on queues and
wait times.
A.3
General description
(This page included for pagination purposes only.)
IP Series Administrator’s Manual
A.4
IP Series Administrator’s Manual System programming: an introduction
System programming: an introduction
You can program the IP Series either from an IP Feature Phone or through the Windows® 95/98-based
Esi-Access package. Both methods follow the same programming steps. This manual focuses on
programming from an IP Feature Phone; the respective documentation for Esi-Access details the
differences in programming from that environment.
Read the User’s Guide first. Programming features require a clear understanding of the user inter-
face and application.
You can program the IP Series system from any IP Feature Phone while the system is operating.
Once you’ve accessed programming mode, the system will prompt for — and confirm — each keystroke action via voice commands and the LCD display. You program both configuration data and
recordings in the same manner.
Programming keys
During programming, the top line of the LCD will display the current item being programmed and
the bottom line will be the entry line. You can enter values as directed by the combination of the
voice prompts and LCD display. To enter multiple values, such as a list of extension numbers, separate each value by # (to exit the list, enter # #).
To .. . Press ... What this does
Enter #
Back up (i.e., re-
verse direction)
Delete HOLD
Exit
Help HELP
Select
/ Scroll
* Backs up to previous prompt without changing its value.
RELEASE (or
just hang up)
▼ (left-side
scroll key)
▲ (right-side
scroll key)
Confirms new or existing entry and advances to next programming step.
Deletes data or recording.
Exits programming mode and removes extension from DND.
Provides more detailed instructions during programming.
• During entry of a value, backs up
• If a list is present (> is displayed), scrolls to left
• Selects from options presented
• If a list is present (> is displayed), scrolls to right
• Inserts a space during entry of a name.
Note: Either < or > in the display indicates that additional choices or values are available by press-
ing a corresponding scroll (▼ or ▲) key.
B.1
System programming: an introduction IP Series Administrator’s Manual
Entering alphanumeric characters
You enter names for extensions, departments, and branch IDs by pressing the dial pad key that
corresponds to the character to be entered. The key’s possible entries will change each time the key
is pressed, and the LCD will show this. When the LCD displays the desired character, press # to
confirm; the cursor will move to the next character position. You may move the cursor left (to correct
an entry) by pressing the left scroll key (▼) or move right (to add a space) by pressing the right
scroll key (▲).
Key entry Options
0 0, - (hyphen), _ (underline)
1 Q, Z, 1, “_” (space)
2 A, B, C, 2
3 D, E, F, 3
4 G, H, I, 4
5 J, K, L, 5
6 M, N, O, 6
7 P, R , S , 7
8 T, U, V, 8
9 W, X,Y, 9
▼ (left
scroll key)
▲ (right
scroll key)
# [Enter]
# # Ends the name
Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C and 2).
When B is displayed, press # to confirm; the cursor will move to the next character to
be entered. To complete the name, press # #.
Backs up and erases
Adds a space
Accessing user station programming
Should a user forget his password or if an employee leaves the organization, this feature allows the
Administrator to enter a user's station programming and operate within it as if he were the user. From
the user’s station, input the Administrator password when the system prompts for the user password.
Example: From station 105, entering 4 5 6 # instead of the user password (1 0 5 #) will enter the
station’s user programming. (Default passwords shown for this example).
B.2
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