ESI handset II Quick Reference Manual

Using your phone

Answering a call

When your phone rings, press TALK or the speaker key .

Placing an outside call

Press TALK and dial the line access code 9 (or 8 or 7). You must

press TALK before dialing any digits on the keypad, even if you

intend to use the built-in speakerphone.

Placing an intercom call

Press TALK and dial the extension number, or press a programmed

station key. The station key LEDs indicate:

Solid red = Line or station is in use

“Winking” red = Do-not-disturb (DND) mode

Blinking red = Line or station is ringing

Releasing a call

To release a call, either press TALK or place the handset in its

charger cradle.

Use of headset

To use a compatible headset with the Cordless Handset, simply plug

the headset into the headset outlet located on the handset’s side.

Normally — i.e., unless special programming has occurred — audio

will automatically pass through the headset.

Transferring a call to another station

While connected to an outside caller, press TRANS/CONF and dial

the extension number (or press the unlit station key for the person to

receive the call). To perform an unsupervised transfer, hang up

immediately (press TALK). For a supervised transfer, wait until the

called person answers, announce the call, then hang up (press TALK).

If, during a supervised transfer, the transferred-to person doesn’t

answer, press FLASH/RDL (or press the station key again) to return

to the original caller; or press TALK to release the call to the

station’s mailbox.

If you call or transfer a call to a station in use (the station key is

solid red), the called person can handle your call as outlined in the

call waiting feature (see next column) — or decide not to take your

call, in which case it will forward to his/her mailbox.

Transferring a call directly to mailbox

To transfer an outside call to another user’s mailbox, press V MAIL

and the appropriate station key (or press V MAIL and then

TRANS/CONF, and then dial the extension number). Even though

you both will hear the personal greeting, you can hang up at any

time to release the call to the mailbox.

Transferring a call to the main menu

To transfer an outside call to the main menu, press V MAIL, and

hang up.

Leaving a message in another user’s mailbox

Press V MAIL and then TRANS/CONF, and then dial the extension

number (or press V MAIL and the appropriate station key). If you

press 1 during the user’s personal greeting, you will advance directly

to the record tone.

To leave a message in several mailboxes (Quick Groups), press

V MAIL and, prior to the record tone, either press the appropriate

station keys or enter the appropriate extension numbers.

Initiating a conference call

While connected to a call, press TRANS/CONF and call another

station or outside person. Repeat the step to add another person

(the maximum, including you, is four) to the conference. Hang up

(press TALK) to disconnect all persons in the conference. If the

newest added-on person does not answer, press FLASH/RDL to

return to the original conferees.

Picking up a call at another station

If a call is ringing at another station (if it’s programmed into one of your

station keys, that key will be blinking red), that call can be picked up at

your station by pressing

, then either pressing the ringing station key

or entering the extension number (e.g., press

1 0 3 to pick up a call

on extension 103).

Call waiting

If you receive another call while you’re already on a call and you have

activated call waiting (see “Programming your phone,” elsewhere

in this guide), you will hear a tone in your earpiece and the bottom

line of your display will indicate that a call is waiting. You can ignore

the call waiting (and it will be directed to your mailbox), or you can

toggle between the two callers by pressing FLASH/RDL. To drop

either call, press TALK. Your phone will then ring with the other call.

Dialing 911

Dialing 9 1 1 from a local phone (i.e., not from a remote IP phone)

places an emergency call and also notiﬁ es the system operator via a

spoken or displayed prompt.

Power-down modes

Power-saving mode• activates after the Cordless Handset has

been idle for 30 seconds. Once in this mode, the phone doesn’t

update its LEDs or most of its display to show new status (but will

still show an envelope icon if you have new messages).

Deep-sleep mode• activates after the Cordless Handset has been

idle for five minutes. Once in this mode, the phone doesn’t update

its LEDs or its display to show new status, including the indication

of new messages.

Receiving an incoming call or pressing any phone key (except on

the dialpad) will take the Cordless Handset out of either of these

modes. Both are designed to extend the life of the battery while it’s

out of the cradle; however, you can disable the power-saving mode

in station programming step 37 (3, then 7).

Included hardware

Charger• — When not using the Cordless Handset, place it in the

charger’s cradle to keep the Handset’s battery charged.

Base station • — This device communicates between the

Cordless Handset and the ESI system.

Repeater• — Placed between the Cordless Handset and the base

station to extend signal range.

Fixed keys and their uses

TALK

Press TALK to start or release (hang up on) a call, or to answer.

HOLD

Press to place a caller on hold for pickup at any station. To pick up

a held call, press HOLD. The display will show which outside lines

are holding calls, with the most recently held calls on the right. Enter

the appropriate line number — for example, 1 2 for line 12 — to pick

up the call.

To place a caller on exclusive hold — i.e., for pickup only at

your station — press HOLD for at least two seconds. The display

will show an “E” next to the outside line where the call is on hold just

for your station.

FLASH/RDL (Flash/Redial)

When you’re on a call, press this key to generate a ﬂ ash hook on

the outside line or to toggle between calls waiting. Otherwise, press

this key to redial the last outside number dialed. If you have Caller ID

service, press the key while listening to a voice mail message to

automatically return the call.

TRANS/CONF/PROG (Transfer/Conference/Program)

Lets you transfer a call to a station for which you don’t have a

programmed station key. Press TRANS/CONF/PROG and then dial

the extension number. Additionally, while on a call, you can press

TRANS/CONF/PROG and call someone else to add a member to a

conference call (consult your particular ESI system’s User’s Guide to

determine how many, counting you, may participate simultaneously

in this call). When the phone is idle, press TRANS/CONF/PROG to

perform station programming.

(Call pickup)

A call ringing at another station or group can be answered from your

station by pressing

, then the appropriate blinking station key or

entering the extension number (e.g.,

1 0 3 to pick up a call on

extension 103).

# (Page)

To page through all available stations, press # 0. To page in only a

programmed paging zone, press # and the one-digit paging zone

designation (in a range of either 1–3 or 1–9, depending upon your

system; see the System Administrator for assistance).

vol (Volume)

While on a call, adjust the earpiece volume by pressing the one

of the vol keys — either “plus” or “minus/off” — on the Cordless

Handset’s side. To change the ringer type and volume, press

the same key when the Cordless Handset is idle (to turn the ringer

completely off, hold down the “minus” vol key).

Note: The Handset’s available ringer types are slightly different than

those for an ESI desktop Feature Phone.

Mute

To mute the Cordless Handset, while on a call, press the Mute key

located next to the TALK key.

Special features

Call forwarding

Dial 5 6 5 and then either dial an extension or press a station key to

forward your call to that station. To disable call forwarding, dial 5 6 5

and press TALK to hang up. You can create a call-forward key by

assigning 5 6 5 to a programmable feature key.

DND (do-not-disturb) mode

Program the code 5 7 8 into one of the eight programmable

feature keys and just press this key to toggle into and out of DND

(do-not-disturb) mode.

Call recording

Program the code 5 8 2 into one of the eight programmable feature

keys and just press this key while on a call to toggle live call

recording on and off. If you press the key when the Cordless

Handset is idle, you can record a personal memo. The ESI system

keeps all your recordings in your station’s voice mailbox.

Quick Switch Key

Verify with the system Installer or Administrator that your Cordless

Handset has been associated with an ESI desktop phone, which is

needed to use this feature.

Key code 583 can be programmed only on one of the programmable

feature keys of an ESI desktop phone.

When the phone is idle, press the key to select a ring option:

Ring desktop• — Incoming calls to either your desktop phone or

Cordless Handset will ring only the desktop phone.

Ring cordless• — Incoming calls to either your desktop phone or

Cordless Handset will ring only the Cordless Handset.

No-ring option• — When a caller dials (or is transferred to) the

desktop phone, only the desktop phone rings. If the caller dials

(or is transferred to) the Cordless Handset, only the Cordless

Handset rings.

While you’re on a call or when either the desktop phone or Cordless

Handset is ringing, the Quick Switch Key will be lit green, which

signiﬁ es a “push” action can be performed:

While connected to a call on your desktop phone, press the •

Quick Switch Key to “push” the call to your Cordless Handset.

This essentially performs a blind transfer. The Cordless Handset

will ring, while the desktop phone automatically disconnects.

Press TALK on the Cordless Handset to answer the call.

While connected to a call on your Cordless Handset, press the •

Quick Switch Key on the desktop phone to “push” the call to

the desktop phone. The Cordless Handset will automatically

disconnect and the desktop phone will ring (or go into

speakerphone mode).

Note: If you’ve “pushed” a call accidentally, you can retreive the call

by pressing the Quick Switch Key again.

Refer to the applicable User’s Guide for more information concerning

the Quick Switch Key.

Consult your System Administrator for information

on printing feature key overlays.

Visit www.esiusers.com for detailed user help

0450-1197 • Rev. A

Some features described herein either may not be available

or may not have been activated on your ESI system.

For more details, consult your System Administrator.

Programming your phone

Setting your phone preferences

Press PROG to access programming, and then select from the

menu choices.

1 Select personal greeting

1 Record

2 Delete

3 Hear

2 Programmable feature keys

3 Station options

1 Call waiting

2 Personal greeting reminder

5 Hands-free answer

6 Monitor mode

` 7 Power-saving mode

4 Station audibles

3 Message ring

5 Password

1 Enter

2 Delete

3 Hear

4 Security level

6 External notification

9 Message Recycle Bin

Note: Certain items shown in the menu above may not be

applicable to your specific system. Consult your System

Administrator for more information.

Programmable feature keys

There are two methods for programming your phone’s keys:

Traditional programming• — Press TRANS/CONF/PROG 2 and

select the appropriate programmable function key.

Direct (“radio-button”) programming• — Select one of the

eight programmable feature keys, and hold it down for at least

two seconds. This not only initiates programming but also lets

you immediately program that specific key.

The eight programmable feature keys can be programmed as:

Line keys• — If programmed with a line number, the key will become

a line key providing lamp information and outside line access.

Station keys• — If programmed with an extension number, the key

will provide station lamp status and direct station access and transfer.

Speed-dial keys• — Can be used for automatic dialing of frequently

called outside numbers. Enter the line access code (9, 8 or 7)

plus the phone number.

Additional-feature keys• — Depending on your system, these may

include live recording, ACD agent log-on, system speed-dial,

personal greeting, etc. See the System Administrator for assistance.

Note: The LEDs on the eight programmable feature keys behave

differently than do those on programmable feature keys on

ESI’s corded desktop Feature Phones. The Cordless Handset’s

programmable feature key LEDs glow only red, while ESI

desktop phones’ LEDs are tri-color (red, amber, green).

Using voice mail

Note: Certain Cordless Handset-compatible ESI systems have

an Integrated Answering Machine (which works differently

than shown herein). Consult your System Administrator for

more information.

If you have new messages, your display will show an envelope icon.

Retrieving messages from your station

1. Press V MAIL.

2. When prompted, enter your password (if required): _____ #

The default password is 0 (meaning, no password required).

During playback of a message, the display will show the originator of

the message, the duration of the message, whether it’s new or old,

and the time/date of the message.

You can press any of the following keys anytime during the

message or during the prompt following the message.

Pause — Pauses playback for one minute or until pressed again.

Time/date to number — Toggles the display between the time/

date and the Caller ID number (if available).

Reply — To automatically reply to a message from another user

(within the system). Begin recording your reply at the tone; press 1

to stop. You will then be returned to the original message for

further action.

Back up — Backs up (“rewinds”) playback four seconds for each

time you press it during message playback. If pressed after the

message has finished, returns you to the message’s beginning.

Fast forward — Advances playback four seconds each time you

press it.

Move — Moves a copy of the message to another user’s mailbox.

To add an introduction, press 1 when prompted. When you’ve

finished your recording, press 1 to stop.

Delete — Deletes the message.

Save — Saves the message. It will be played as an old message

the next time messages are retrieved.

Note: 9 9 saves the message as a new message (not applicable on

IVX

S-Class systems).

When ﬁ nished, press TALK to hang up (If you hang up while a

message is playing back, the message will remain “new.”)

Message Recycle Bin (un-delete)

Your ESI system stores your 10 most recently deleted messages in

a Message Recycle Bin (PROG 9) to allow you to recover messages

that may have been deleted in error.

Retrieving messages from a remote location

1. At the main greeting, either press and enter your mailbox number:

___________ or have the operator transfer you by pressing

V MAIL and then

, and entering your mailbox number.

2. When prompted, enter your password (if required): _____ #

The default password is 0 (meaning, no password required).

The ESI system will announce the number of new and old messages

and play the oldest new message.

The additional key functions listed below may be used from a

remote location:

Hear time/date — Pauses the message, plays the time/date of

the message and then resumes playback.

Access user programming — Lets you change the personal

greeting or password.

Note: Fast forward is not available from a remote location.

For more options, listen to the prompts that you’ll hear after the

message plays.

Mailbox personal greetings

You can record up to three personal greetings (PROG 1), and then

change between them as desired.

Example: “Hi, this is Bill. I’m away from my desk or on the phone.

You may reach the operator by dialing 0 now; or leave me a

detailed message and I’ll respond to it promptly.”

Digital and Local IP

Cordless Handset II

Quick-Reference Guide

ESI handset II Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual