ESI Feature Phone User Manual

ESI Feature Phone

User’s Guide

FOR

0450-0329

Rev. C

WITH

voice mail

Visit www.esiusers.com for up-to-date help.

About ESI

ESI (E stec h Systems, Inc.) is a privately held corporati on bas ed in Pla no, Texas, near the internati onally known “Telecom Corr idor.” Founded in 1987, ESI designs and builds innovative telecommunications products for busine s ses like you r s . Bec ause of their powerful co m bination of valu e and features, ESI products are consistently recognized by industry publications and leader s.

Visit ESI on the Web at http://www.esi-estech.com.

Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001-certified company.

Table of contents

User’s Guide introduction ..........................................................................................................................A.1

What it covers ...............................................................................................................................................................................................A.1

How it’s arranged..........................................................................................................................................................................................A.1

24-Key Feature Phone ................................................................................................................................................................................A.2

12-Key Digital Feature Phone .....................................................................................................................................................................A.3

Connecting your ESI phone ........................................................................................................................................................................A.4

Help mode (Verbal User’s Guide)................................................................................................................B.1

User programming: An introduction...........................................................................................................C.1

User programming menu ............................................................................................................................................................................C.1

Voice mail operation...................................................................................................................................D.1

Introduction ...................................................................................................................................................................................................D.1

Personal greetings .......................................................................................................................................................................................D.1

Leaving messages . . . .................................................................................................................................................................................D.2

Moving a message.......................................................................................................................................................................................D.2

Off-premises “reach me”..............................................................................................................................................................................D.3

Message retrieval .........................................................................................................................................................................................D.3

Live recording ...............................................................................................................................................................................................D.6

Off-premises message delivery ..................................................................................................................................................................D.6

Message Recycle Bin (un-delete)...............................................................................................................................................................D.7

Status indicator lamp....................................................................................................................................................................................D.8

Optional voice mail feature: Guest mailboxes ...........................................................................................................................................D.8

ESI Feature Phone operation......................................................................................................................E.1

Display...........................................................................................................................................................................................................E.1

Caller ID ........................................................................................................................................................................................................E.1

Keys...............................................................................................................................................................................................................E.1

Dial tone ........................................................................................................................................................................................................ E.3

Basic phone use...........................................................................................................................................................................................E.3

Direct station selection .................................................................................................................................................................................E.4

Transferring an outside call . . . ...................................................................................................................................................................E.5

Conference calling .......................................................................................................................................................................................E.6

Call forwarding..............................................................................................................................................................................................E.7

Call waiting.................................................................................................................................................................................................... E.7

Hold/exclusive hold operation .....................................................................................................................................................................E.8

Paging .........................................................................................................................................................................................................E.10

Call pickup...................................................................................................................................................................................................E.10

Optional features ........................................................................................................................................................................................E.10

Special keys ............................................................................................................................................... F.1

FLASH/RDL...................................................................................................................................................................................................F.1

Esi-Dex...........................................................................................................................................................................................................F.1

Override ring ..................................................................................................................................................................................................F.4

Message monitor mode (live call screening) ..............................................................................................................................................F.5

Personal greeting reminder ..........................................................................................................................................................................F.5

Headset operation.........................................................................................................................................................................................F.5

Outside dial tone preference ........................................................................................................................................................................F.5

Line keys ........................................................................................................................................................................................................F.6

Analog stations ......................................................................................................................................... G.1

Placing calls ................................................................................................................................................................................................. G.1

Transferring calls ......................................................................................................................................................................................... G.1

Call hold ....................................................................................................................................................................................................... G.3

Call pick-up .................................................................................................................................................................................................. G.3

Voice mail operation from an analog station ............................................................................................................................................. G.4

Analog station programming ...................................................................................................................................................................... G.6

Select personal greeting ............................................................................................................................................................................. G.6

Password ..................................................................................................................................................................................................... G.6

Off-premises message delivery ................................................................................................................................................................. G.7

Off-premises message delivery ................................................................................................................................................................. G.8

Message Recycle Bin (un-delete).............................................................................................................................................................. G.8

(This page included for pagination purposes only.)

User’s Guide Introduction

User’s Guide

Accessing the rich ESI feature set is simple and easy through the straightforward design of all the new ESI feature phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone.

You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to

use your phone effectively to achieve maximum benefits.

introduction

What it covers

• 24-Key Digital Feature Phone

• 12-Key Digital Feature Phone

How it’s arranged

• Section A — Introduction and Phone Illustrations

• Section B — User help

• Section C — User programming

• Section D — Voice mail operation

• Section E — Phone operation

• Section F — Special keys and features

• Section G — Analog Stations

• Index

A.1

Introduction User’s Guide

24-Key Feature Phone

The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.

Volume/scroll keys

Status ind ic ator light (pg. D.8)

ESI-DEX feature key

(pg. F.1)

Speaker

P/UP (pickup) ke

(pg. E.10)

PROG/HELP

feature ke

for phone pr o gramming

(pg. A.36) as well as access

to Verbal User’s Guide

and tutorial (pg. B.1)

Fxed featu r e k ey s

(pg. E.2)

2-line, 32- c h aracter d is p lay

12 program mable feature keys (pg. C.2)

VOICE MAIL feature key (pg. D.1)

PAGE key (pg. E.10)

RECORD fixed feature key

(pg. D.6)

Microphone for buil t-in spea kerphone

Hint: You can perform direct programming by holding down a programmable feature key for at least

two seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

A.2

User’s Guide Introduction

12-Key Digital Feature Phone

The 12-Key Digital Feature Phone includes the basic, most commonly used phone features.

Volume/scroll keys

1-line, 16-char ac t er d isp lay

Speaker

9 programmable feature keys

P/UP (pickup) ke

(pg. E.10

PAGE key (pg. E.10)

combo fixed feature ke

for phone pr o gramming

to Verbal User’s Guide

PROG/HELP

as well as access

and tutoria

Fixed feature keys

Note: The following features are not available on the 12-Key Digital Feature Phone.

— Certain special features (see page F.7). — Esi-Dex.

Note: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine

programmable feature keys to utilize those features.

Hint: You can perform direct programming by holding down a programmable feature key for at least

two seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

A.3

Introduction User’s Guide

Connecting your ESI phone

Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical

orientation of the phone — i.e., the part with the display is the top.

Handset

Line cord

to wall

Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.

12-Key Digi tal Fe atur e P hone 24-Key Digi tal Fe atur e P hone

• Connects like a basic phone.

• Handset plugs into right-side jack.

• Line cord plugs into left-side jack.

User’s Guide Help mode (Verbal User’s Guide)

Help mode

Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.

(Verbal User’s Guide)

Tutorial

When your station is idle, press PROG/HELP, and then follow the spoken Help menu to:

• Learn how to use the phone • Hear a description of how any key is used

• Learn how to use voice mail features • Hear a complete tutorial on phone operation

Help during st ation programming

To hear a detailed description of a function you wish to program, press PROG/HELP while programming it.

Help during a call

Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call.

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwarded to your mailbox (or other destination set by the installer).

Exiting Help mode

To exit Help mode, simply hang up.

Visit www.esiusers.com for up-to-date help.

B.1

Help mode (Verbal User’s Guide) User’s Guide

(This page included for pagination purposes only.)

B.2

User’s Guide User programming: An introduction

User programming:

An introduction

Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu” on the next page), you can quickly set any frequently used feature.

Program m ing hel p

During any of the programming steps, press PROG/HELP to hear a more detailed description of the feature and related programming options.

Exiting pr ogr am m ing mode

To exit programming mode, simply hang up.

User programming menu

Below is a user programming menu overview for the 12 and 24-Key Digital Feature Phones.

Overview

1 Select personal greeting 1 Record 2 Delete 3 Hear

2 Programmable feature keys (Station keys, line keys, speed-dial keys, other feature keys)

3 Station options

1 Call waiting/background announce 2 Personal greeting reminder 3 Headset operation 4 Outside dial tone preference 5 Hands-free answer 6 Message monitor

4 Station audibles

1 Station ring tone 2 Station ring volume 3 Message ring

5 Password

1 Enter 2 Delete 3 Hear 4 Security level

6 External message notification

1 Delivery options 2 Phone delivery 3 Pager notification

9 Message Recycle Bin

Note: Background announce and selections 3, 5, and 6 under Station Options are not available on a 12-Key

Digital Feature Phone.

C.1

User programming: An introduction User’s Guide

1 Select per s onal gr e eti ng

Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning: Your mailbox is disabled if no personal greeting exists. Never delete all of your existing personal

greetings before you record at least one new one.

3 Hear current personal greeting

2 Programmable feature keys

There are two methods for programming of your phone:

• Direct programming — Select the key you want to program, and hold it down for at least two seconds. This not only initiates programming but also lets you immediately program that specific key.

• Traditional programming — Press PROG/HELP. The Verbal User’s Guide will speak to you, walking you through the full menu, during which you can choose the appropriate option.

Direct programming example:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing PROG/HELP and selecting a menu option — that you’d have had to perform if using traditional programming.)

How the programmable feature keys can be set

• Line keys — If a line number (1 through 6) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.

• Station keys — If the dialed digits input are a three-digit number, the programmable feature key will become a Station Key providing the appropriate lamp information and easy access or transfer. Three-digit numbers input can be:

— User extensions (100–113) — Cascade mailboxes (520–529) — Department numbers (290–299) — System speed dial numbers (600–699) — Guest/info mailboxes (300–309)

• Speed-dial keys — In addition to programming a programmable feature key with a system speed- dial number, you can create personal speed-dial keys for automatic dialing of frequently called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial Key, there's no need to insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long. Use up scroll key (▲) to enter special characters in a dial string (see Option 6 on page C.4).

• Other feature keys — If you enter feature codes, the programmable feature key will serve as an enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult regarding System Administrator for your access.

C.2

User’s Guide User programming: An introduction

Keys’ LED activity during programming

Key type and LED indication Mode

Currently being programmed and previously assigned

Currently being programmed and previously unassigned

Programming mode — Was assigned or viewed in current session

Assigned in a previous programming session and not yet viewed in current session

Never assigned and not yet viewed in current session

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Off Off Off

Line key

Feature key

or speed-dial key

3 Station optio ns

The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.)

1 Call waiting/background announce

See page E.7 for call waiting and page E.8 for background announce.

2 Personal greeting reminder

See page F.5.

3 Headset operation

See page F.5.

4 Outside dial tone preference

See page F.5.

5 Hands-free answer

See page E.2.

6 Message monitor

See page F.5.

Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key Digital Feature Phone.

C.3

User programming: An introduction User’s Guide

4 Station audibl es

The station audibles programming provides control of the following audible items:

1 Station ring tone

You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼ or ▲ to select a tone, then press # to accept it.

2 Station ring volume

Press ▼ and ▲ to set the desired ringer volume (range: off to high), then press # to accept it.

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you have new messages.

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0

as the password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 No password required for access from any phone

1 Password required only for remote access, either off-premises or from other

stations within the system

2 Password always required

6 External message notification

1 Delivery options

1 Delivery to phone number only 2 Notify pager only 0 No off-premis es de liver y

User’s Guide User programming: An introduction

2 Phone delivery

1 Enter phone number

Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line

access code (i.e., don’t add 9, 8 or 7) before the number.

To insert a special character, press the right scroll key (▲) to select the desired special code: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook

P 2-second pause

Use the down arrow key (▼) to backspace.

Once the number is saved you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.

2 Delete phone number

Deletes the currently programmed phone number.

3 Display current phone number

Displays the currently programmed phone number.

 DTMF tone

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line

access code (i.e., don’t add 9, 8 or 7) before the number.

Code What it produces

# # DTMF tone



 DTMF tone F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace.

Once the number is saved you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.

2 Delete pager number

Deletes the currently programmed pager number.

3 Display current pager number

Displays the currently programmed pager number.

9 Message Recycle Bin (un-delete)

The Message Recycle Bin keeps the last 10 messages deleted; the most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as a new message.

C.5

User programming: An introduction User’s Guide

(This page included for pagination purposes only.)

C.6

User’s Guide Voice mail operation

Voice mail

operation

Introduction

Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages.

VOICE MAIL key

The VOICE MAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes.

Warning: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to

code 579 (for VOI CE MAIL key). If a key is not programmed to 579, you will still be able to retrieve previously left messages and access user programming, but you will not be able to receive new messages (when you access your mailbox, the phone system will announce that the mailbox is disabled). Program 579 on a programmable feature key to enable the mailbox.

Personal greetings

Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx. Dial 0 to reach the operator or begin re cor ding at the to n e.” You can record up to three different

personal greetings in your own voice indicating your availability to return calls. Also, you can change any personal greeting as often as necessary: just record over a previously recorded personal greeting.

Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all

the greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox.

Examples

Sample greeting 1: Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial

zero to reach our operator, or leave me your name, number and message at the tone and I’ll get back to you as soon as I can.

Sample greeting 2: Hi, this is [name]. I’m out of the o ffice. You may di al 1 2 2 f or my assistant or, if you prefer,

you may leave me a voice message at the tone — I’ll c heck in regularly.

Sample greeting 3: Hi, this is [name]. I’m away from my desk at the moment. To reach the operator, dial zero.

Otherwise, leave your name and phone number at the beep so I can return your call.

Depending on auto attendant usage and your personal preferences, you may wish to include one or more of these options in your personal greetings:

Option Instruction

0 To reach the operator 1 To skip directly to the record tone (or “beep”) 4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’ page D.3) 8 To the main greeting (if your system is using the auto attendant)

XXX An extension number of another user

Note: Option 4 is available only when Personal Greeting 2 has been recorded (see “Off-premises ‘reach-me,’”

page D.3).

D.1

+ 39 hidden pages

ESI Feature Phone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual