ESI 50L, ESI-50L User Manual

ESI Feature Phone

User’s Guide

FOR THE ESI-50L Communications Server

0450-1135

Rev. B

For on-li n e he lp , vi sit www.esiusers.com.

About ESI

ESI (Este c h Syst em s, Inc. ) i s a priv at el y hel d cor poration base d in Pla no, Texas. Founded in 19 87, ESI designs and
builds innovative telecommunic ations products for busin esses like y ours. Because of their powerful combination of
value and features, ESI pr oducts are con sistently recognized by industry publication s and le aders.

Copyright © 2008 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks of ESI. Microsoft, Windows and Outlook are registered trademarks of Microsoft Corporation.
Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents,
granted and pending. Visit ESI on the Web at www.esi-estech.com.

Contents

Introduction............................................................................ A.1

48-Key Feature Phone...........................................................A.2

24-Key Feature Phone...........................................................A.4

12-Key Digital Feature Phone................................................A.5

ESI Cordless Handsets..........................................................A.6

Connecting your ESI phone....................................................A.7

Help mode (Verbal User’s Guide) ..................................... B.1

User programming: An introduction................................C.1

User programming menu ................................ ........................C.1

Voice mail operation............................................................D.1

VOICE MAIL key....................................................................D.1

Personal greetings.................................................................D.1

Leaving messages . . ............................................................D.2

Moving a message.................................................................D.3

Off-premise s “reach me” ................................ .........................D.3

Message retrieval................................................................ ...D.3

Live recording................................ .........................................D.6

Off-premises me ssage deli ver y..............................................D.7

Message Recycle Bin (un-delete)...........................................D.8

Status indicator lamp..............................................................D.8

Optional voice mail feature: Guest mailboxes.........................D.8

Optional voice mail feature: Group/broadcast mailboxes......D.10

Optional voice mail feature: Cascade notification mailboxesD.12

ESI Feature Phone operation............................................. E.1

Display...................................................................................E.1

Caller ID.................................................................................E.1

Keys.......................................................................................E.1

Dial tone.................................................................................E.3

Basic phone use.....................................................................E.4

Direct station sele ctio n...........................................................E.5

Transferring an outside call . . ................................................E.5

Transferring an internal call . . ...............................................E.7

Conference calling..................................................................E.8

Call forwarding.......................................................................E.9

Call waiting...........................................................................E.11

Hold/exclusive hold operation...............................................E.12

Paging..................................................................................E.14

Call pickup............................................................................E.14

Optional features..................................................................E.15

Special keys................................ ............................................F.1

Esi-Dex...................................................................................F.2

Override ring................................................................ ...........F.9

Message monitor mode (live call s creening ).........................F.10

Personal greeting reminder...................................................F.10

Headset operation................................................................F.10

Outside dial tone preference.................................................F.13

Line keys..............................................................................F.13

Optional features..................................................................F.14

Analog stations......................................................................G.1

Caller ID................................................................................G.1

Placing calls...........................................................................G.1

Transferring calls ...................................................................G.2

Conference calling.................................................................G.2

Call forwarding.......................................................................G.3

Call waiting............................................................................G.3

Call hold................................................................................G.3

Paging...................................................................................G.4

Call pick-up............................................................................G.4

Voice mail operation from an analog station..........................G.4

Analog station progr amming..................................................G.7

Index

User’s Guide Introduction

Introduction

Acces sin g the ri ch ESI feature set is simple a nd ea sy thr ou gh t he str ai g htf or war d d esi gn of ESI Di git a l Feat ur e
Phones and the ESI Digital Cordless Handset. Each f eature has been designed for ease of use while providing
capabilities needed in an advanced business phone.

You will be able to learn many of the features by simply using your phone; and this ESI-50L User’s Guide will
introduce you to the wide variety of feat ures offere d by your ESI system and how to use your phone ef fectively to
achieve maximum benefits.

What it covers

• 48-Key Di git al Fe at ur e Ph one

• 24-Key Di git al Fe at ur e Ph one

• 12-Key Di git al Fe at ur e Ph one

• ESI Digital Cordless Handset

• 60-K ey Expansion Console (for use with th e 48-Key Digital Feature Phone only)

How it’s arranged

• Sectio n A — Intr oduct i on an d ph one il l ust r ati o n s

• Section B — User help

• Section C — User programming

• Section D — Voice mail oper ation

• Section E — Phone operation

• Section F — Special keys and features

• Section G — Analog Stations

• Index

Voice mail options

Your ESI-50L system c omes with ESI’s award-winni ng voice mail, i ncluding an a utomated attendant and a
dedicated mailbox f or eac h station.

The automated attendant provides up to 100 bran ches that con veniently route call ers to their desired extensions
or departments, or even destinations outside the system.

Some fe atures are enabled by the Install er or System Administrator. Consult your System Administrator if y ou
are unsure about what features are available.

A.1

Introduction User’s Guide

r

l
l

48-Key Feature Phone

The 48- K ey Fe ature Phone has a v ariety of pr ogrammable and built -in features. It supports up to two optional
60-Ke y Expansion Cons oles. Both version s of the 48-Key Feature Phone offer the same basic features that are
described througho ut this User’s Guide. The 48- Ke y Fe ature Phone’ s bui lt - i n voi ce mai l f eat ures and voice
prompts make it easy to program and use.

PROGRAM

soft feature key

(pg. C.2)

HELP key fo

access to Verba

User Guide
and tutoria

(pg. B.1)

Speaker

P/UP (pickup) key

(pg. E.14)

Status indicator

lamp (pg. D.8)

ESI-DEX

RECORD key

PAGE key

Fixed feature keys

(pg. E.1)

Microphone for

buil t-in speakerphone

3-line, 56-character
display (optionally backlit)

Volume/scroll keys

soft feature key
(pg. F.2)

Context-specific
key to select
displaye d options

VOICE MAIL
key (pg. D.1)

(pg. D.6)

30 program m able
feature keys
(pg. C.2)

(pg. E.14)

Hint: You can perform direct programming by holding down a programm able fe at ure ke y for at lea st t wo second s

A.2

(similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys which,
as their name implies, are already programmed.

User’s Guide Introduction

Optional 60-Ke y E xpa nsio n C onsol e f or us e wi th the 48-Key Feature Phone

Note: Your Installer or System Administrator must enable Expansion Console support for your extension

before you can use one or both Expansion Consoles.

Your ESI 48-Ke y Feature Phone can support up to two optional Expansion Consoles, for a possible total of
120 additional programmable feature keys.

The 60- K ey Ex pansion Console connects directly to the phone, while the Second Ex pan sio n Con sol e
connects to the first Console.

You pr ogram each Expansion C onsole’s keys just as you do the pr ogrammable feature keys on y our ESI
Feature Phone, using either direct or traditional programm ing (see page C.2).

Note: Only one key can exist per extension, feature or operation. If you program a second key for the same

Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the

extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature or operation.

overlay to the Console.

60 program m able
feature keys
(pg. C.2)
in two banks
of 30 each

Hint: You can perform direct programming by holding down a programm able fe at ure ke y for at least t wo

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature
keys which, as their name implies, are already programmed.

A.3

Introduction User’s Guide

24-Key Feature Phone

The 24- K ey Fe ature Phone has a v ariety of programmable and built -in features. The 24-Key Feature Phone’s
built- i n voi ce mai l f eat ures and voice prompt s m ake it easy t o p rogram and use.

ESI-DEX key (pg. F.2)

P/UP (pickup) key

PROG/HELP combo key

for phone pr o gra m mi ng

(pg. C.2) and acce ss to

Verbal User Guide

and tutorial (pg. B.1)

Speaker

(pg. E.14)

Volume/scroll keys Status indicator lamp (pg . D.8)

2-line, 32-character

12 programmable

VOICE MAIL key (pg. D.1)

PAGE key (pg. E.14)

RECORD key (pg. D.6)

Microphone for

Other fixed feature keys

(pg. E.1)

display (optionally backlit)

feature keys (p. C.2)

buil t-in speakerphone

Hint: You can perform direct programming by holding down a programm able fe at ure ke y for at lea st t wo second s

(similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys which,
as their name implies, are already programmed.

A.4

User’s Guide Introduction

12-Key Digital Feature Phone

The 12-Key Di gital Feature Phone in clu d es the b asic, most c omm only used ph one f eat ur e s.

P/UP (pickup) key (pg. E.14)

PROG/HELP combo key

for phone pr o gra m mi ng
(pg. C.2) and acce ss to

Verbal User Guide

and tutorial (pg. B.1)

Speaker

Volume/scroll keys

1-line,

9 programmable

PAGE key (pg. E.14)

Fixed feature keys

(pg. E.1)

16-char ac t er dis p lay

feature keys (pg. C.2)

Notes: The following features are not available on the 12-Key Digital Feature Phone.

A VOICE MAIL key , CONFERENCE key, and MUTE/DND key must be set on one of the nine

• Certain special features (see page F.14).

• Esi-Dex.

• Speakerphone.

programmable feature keys to utilize those features.

Hint: You can perform direct programming by holding down a programm able fe at ure ke y for at lea st t wo second s

(similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys which,
as their name implies, are already programmed.

A.5

Introduction User’s Guide

ESI Cordless Handsets

ESI’s Digital Cordless Handsets come in two models — smal l and large — but each offers the same features.
Note that they do not have the followin g features found on some ESI deskto p phones: speakerphone, Esi-Dex
support (or ESI-DEX key), Ca ller I D key, Virtual Mailbox Key s upport, or V erbal User Guide (or HELP key). Ea ch
model comes with a charger/AC adapter, base station, belt clip, bat tery pack, and wall m ount.

Two-line, 32-character display;
third line contains status icons

VOICE MAIL key (pg. D.1)

Other fixed feature keys (pg. E.1)

Four programmable feature keys (pg. C.2)

Compact model Heavy-duty model

CHANNEL key

TALK key

A.6

User’s Guide Introduction

Connecting your ESI phone

Use the diagram (bel ow) to connect your ESI phone. The di agram represents the panel on the
phone’s under side.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation

Line cord

to wall

of the phone — i.e., the part with the display is the top.

Handset

12-Key Featur e P hone
24-Key Feature Phone

• Connects like a basic phone.

• Handset plugs into right- side jack.

• Line cord plug s into left-side jack.

48-Key Digita l Fea tur e P hone

In addit ion to how th e 24-Key Feat ure Phone connects to
the handset a nd line cord, note that the 48-Key Digital
Featur e Pho ne a ccepts a 60-K ey Ex pan si on Con s ole
cable (included wit h each Console) which uses standard
RJ-11 telephone connectors.

Connectors on bottom of

48-Key DIgital Feature Phone

Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.

A.7

Introduction User’s Guide

60-Key Expansion Console connection

Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before

you can use one or both Expansion Consoles.
The 60-Key Expansion Console can be connected to only a 48-Key Feature Phone.
If connecting both a 60-Key Expansion Console and a Second Expansion Console to a 48-Key Feature

Phone, see “Second Expansion Console connection,” page A.9.

1. Unplug th e line cord from your 48-Ke y Feature Phone.

2. The 60-Key Expansion Console (right) includes a six-conductor
expansi on ca bl e . Connect one end of the expansion cable to the
appropriate connector on the bottom of the Feature Phone (below).
Then, connect the other end of the expansion cable to the 60-Key
Expansion Con sole.

3. To keep cabling out of the way, thread the expansi on cabl e into the
slots on t he bottom of the pho n e a n d 6 0 - Key Ex p a nsion Console.

4. Program the keys on the 60-Key Expansion Console using the same
procedure as with the Digit al Feature Phone (pre ss PROGRAM 2).

5. If necessary, remove the cl ear plastic overlay from the keys on the
Expansion Con sole.

6. For maximum convenience, label the paper overlay to show how
the keys are programmed (your Installer or System Administrator can do thi s with ESI software).

7. Install the labeled paper over l ay on t he 60-Key Expansio n Con sol e.

8. Install the clear plastic overla y over the paper overlay, to protect it.

®

9. Use the provided Velcro

tape to attach the left side of the 60-Key Expansion Console to the right side of

the 48-Key Feature Ph one.

10. Plug the line cor d or Eth ern et cabl e ba ck int o yo ur 48 -K ey Fe at ur e Ph on e.

Connect or s o n bott om of 48-K e y DI git al Fe at ur e Ph one

A.8

User’s Guide Introduction

Second Expansion Console connection

Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before

you can use one or both Expansion Consoles.
If connecting only one Expansion Console to a 48-Key Feature Phone, see “60-Key Expansion

Console connection,” page A.8.
The Second Expansion Console connects to the 60-Key Expansion Console and cannot connect

directly to the 48-Key Feature Phone (which is the only phone to which you can connect a 60-Key
Expansion Console).

1. Unplug the line cord or Ethern et cable from your 48-Key Feature Phone.

2. The Second Expansion Console

“Y” cable (right)

2

. Lay out the cable a cross the back of

1

includes an expansion

the equipment so that the AC adapter is on left and the
end of the cable is on the right.

3. Connect the right en d of the expansion “Y” cable to the

appropr i at e co nn ect or on the bot t om of the 48 - K ey
Feature Phone (below).

4. Then, connect the expansion “Y” cable’s middle pl ug to the 60-Key Expansion Console, the left plug to

the Second E xp an si on Co ns ole, and t he AC adapter to an app ropriate 110 VAC outlet to provide power to
the Second E xp an si on Co nsol e (above).

5. To keep cabling out of the way, thread the expansion “Y” cable into t he slots on th e bottom of the phone

and the two Exp ansion Consol es.

6. Program the keys on the two Expansion Consoles using the same procedure as with the Digit al Feature

Phone (press PROGRAM 2).

7. If necessary, remove the cl ear plastic overlay from the keys on the two 60-Ke y E xpa nsi on Co ns oles .

8. For maximum convenience, label the paper o verlay to show how the keys ar e programmed (your Installer

or System Administr ator can do this with ESI software).

9. Install the labeled paper overlays on the two 60-Key Expansion Consoles.

10. Install the clear plastic over la y s over the paper over lays, to pr otect them.

®

11. Use the provide d Velcro

tape to attach the left side of the 60-Key Expansion Console to the right side of
the 48-Key Feature Ph one, an d the right side of the 60-Key Expansion Console to the left side of the
Second Expansion Console).

12. Plug the line cord back into your 48-Key Feature Phone.

Connect or s on bot t om of 48 -K e y DIgi t al Fe at ur e Phon e

1

It’s physically identical to a 60-Key Expansion Console; consult your Install er if you have trouble determining which one it is.

2

This diagram shows the backs of the Expansion Consoles.

A.9

Introduction User’s Guide

ESI Cordless Handset connection

Each ESI Cord l ess Ha nd s et com es wi th:

• A charger/cradle to c harge the Hands et.

• An AC adapter for use with only the charger.

• A base station to provide a di gital i nterface between th e ESI system and ESI Cor dless Handset.
This base station is line-powered and thus needs no AC power.

• Wall-mount(s), a belt clip, and a Quick Ref ere nc e Guid e .

Base station installation

Due to each site’s unique characteristics, the range and distance information we’ll provide herein is
only approxi mate.

Characteristics that positively affect p erform ance:

• The b ase station should be installed s o it has a clear line-of-sight with the Cordless Handset.

• The base stat i on ant e nn a should alway s be poi nt e d in its up permost vertical posi ti o n.

Characteristics that negatively affect perf orm anc e:

• Large amo unt s of metal sh el vin g ( su ch as in ma nuf acturing or wareh ou se are a s).

• Close proximity to (with in one mile of) a radio tower.

• Concrete walls that divide spaces wher e Cordless Han dsets are used (assumi ng the b ase stations are in

one location).

Don’t install the base station:

• Close to a wall wit h met al st uds.

• On a metal wall.

• Next to a device that emits RFI or EMI

fluorescent l ight fixture, or f ax machine.

• Next to any other 900 MHz device — e.g., a hand-held inventory control device.

• In a ceiling that has foil-backed insulation.

• Behind door s that typically are closed, tinted wi ndows, one-way glass, or other areas that limit or

cut off transmission to the Cordless Ha ndset.

Base stations must be installed at least 10 feet apart, regardless of whet her the base st ation is for the
small-model or large-model Cordless Handset. Don’t install more than six base statio ns in one area
(such as a net work room). Choose a location at least 30 f eet away if more than six base stations are needed
in a building.

A Digit al Cordless Handset base station requires only a line cord to the ESI system; AC power isn’t needed
becau se the base stat ion receive s power f rom th e system via the line cord.

Once t he base stations are i nstalled an d the Cor dless Handsets charged, change each Hand set’s channel by
pressing its CH key. Each Handset should have its own chann el. There are 30 avail able c hannels on the
small Cordless Handset and 10 on the large Cordless Handset.

1

— e.g., a television, radio, computer, computer printer,

1

RFI is radio frequency interference. EMI is electromagnetic interference.

A.10

User’s Guide Help mode (Verbal User’s Guide)

Help mode (Verbal User’s Guide)

Your ESI system’s Help mode (also called the V erbal User’s Guide) — a careful ly c on ce iv ed c ombi nation of
spoke n information, display readouts and even key illumination when appr opriate — is a powerful tool to help
you learn how to use the syst em ’s many features.

Notes: As explained on page E.1, each of the two smaller Feature Phones, 12-Key and 24-Key, has a combo

The ESI Cordless Handsets have no access to the Verbal User Guide and, therefore, no HELP key.

PROG/HELP key.

Tutorial

When your station is idle, press HELP, and then follow the spoken H elp menu to:

• Learn how to us e the ph on e • Hear a description of how any key i s used

• Learn how to us e voi c e mail f e atures • Hear a compl et e tut orial on phone operati on

Help during st ation program m i ng

T o hear a detailed description of a funct ion you wish to program, pre ss HELP while programming it.

Help during a c al l

Press HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a
description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call.

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND
(see “MUTE/DND,” page E.3). Anyone calling your station while you are in DND will be forwarded to your
mailbox (or other destination set by the Installer).

Exiting Help mode

T o exit Help mode, simply hang up.

Visit www.esiusers.com for up- to-date help.

B.1

User’s Guide User programming: An introduction

User programming: An introduction

Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the
entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User
programming menu” o n the next page), you c an quic kly set any frequently used feature.

Program m ing hel p

During any of the pr ogramming steps, press HELP to hear a more det ail e d des cr ipt i on of the f eat ur e and
relat ed pro gr a mmin g opt i on s.

Exiting pr ogr am m i ng mode

To exit programming mode, simply hang up.

User programming menu

Overview

1 Select personal greeting

1 Record
2 Delete
3 Hear

2 Programmabl e feat ure key s

(Station keys, line keys, speed -dial ke ys, othe r featur e keys)

3 Station options

1 Call waiting/background announce
2 Personal greeting reminder
4 Outside dial tone preference
5 Hands-free answer
6 Message monitor
7 Power-saving mode

1

4 Station audibles

1 Station ring tone
2 Station ring volume
3 Message ring
4 Secondary ring tone

5 Password

1 Enter
2 Delete
3 Play back
4 Security level

6 External message notification

1 Delivery options
2 Phone delivery
3 Pager notification
4 Urgent message

7 Person al Ca ll Rou tin g2

1 Entry settings
2 Exit settings
3 Quiet time settings

9 Un-delete

Note: Selections 3, 5 and 6, as well as the background announce function under “Station options” (see page

E.11), are not available on a 12-Key Feature Phone.

1

For use with only ESI Cordless Handsets.

2

Available only if your system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more

information about ESI Pres ence Management, visit www.esi-estech.com/presence.

C.1

User programming: An introduction User’s Guide

1 Select personal greeting

Select t he d esir ed gre et i ng — 1, 2 or 3. The system will play the current greeting, followed by prompts to re­record, del et e or he ar agai n — or select the curr ent gr eet in g b y pr essing #.

1 Record personal greeting

Begin recording at t he tone. Press 1 to stop. The new personal greeting automatically replaces the
previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning: Your mailbox is disabled if no personal greeting exists. Never delete all of your existing personal

greetings before you record at least one new one.

3 Hear current pers ona l greeting

2 Programmable feature keys

There are two methods for programming of your p hone:

• Direct pro gr amming — Select the key you want to program, a nd hold it down for at least two seconds.

This not only initiates programm ing but also lets you immediatel y program that specific key .

• Traditional programming — Press PROGRAM. The Verbal User’s Guide will speak to you, walking you

through the full menu, during which you c an choo se the appropriate option.

Direct programming example:

How the programmable feature keys can be set

• Line keys — Programming a line number ( 1 through 16) into a programmable feature key makes it a

• Station keys — If the digits entered constitute a three-digit number, the programmable feat ure key

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at
least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter
1 0 5. (This has allowed you to skip two steps — pressing PROGRAM and selecting a menu option —
that you’d have had to perform if using traditional programming.)

line key, whi ch provides the appro priate lamp informatio n and manual outside- line access.

will become a station key, providing the appropriate lamp information and easy access or transfer .
Three- di git num ber s e ntered can be:

— User extensions — Cascade mailboxes
— Department numbers — System speed-dial numbers
— Guest/info mailboxes

Note: The ranges for each will depend upon your specific system installation. Contact your System

(Continued)

C.2

Administrator for more informatio n.

User’s Guide User programming: An introduction









• Speed-dial keys — In addition to programming a programm able feature key with a system speed-dial

number , you can cr eat e personal speed-dial keys for automatic dialing of frequently called outside
number s. If you program 9 (or 8 or 71–76) plu s a phone numbe r, the program m able feature key
become s a spe ed- di al k ey. When you program a spee d -di al ke y , there' s no nee d to ins er t a pau se
after the 9 (or 8 or 71–76). The speed-dial number can be up to 24 characters long. Use the up scroll
key () to enter special char a ct er s in a di al str i n g.
You enter names for extensions, dep art me nts, br anc h IDs, CO lin es, an d gue st m ail box es by
pressing the dial pad key t hat corresponds to the character to b e entered. The key’s possible e ntries
will change each time the key is pressed, and the display will show this. When the desired character
appears on the displ ay, press # to confirm; the cursor will move to the next character position. You may
move t h e cursor left (to c orrect an entry) by pressi ng the left s croll key (
space) by pr e s sin g th e ri ght scroll key (

Key Options Key Options

0 0, - (hyphen), _ (underline) 7 P, R, S, 7
1 Q, Z, 1, “_” (space) 8 T, U, V, 8
2 A, B, C, 2 9 W, X,Y, 9
3 D, E, F, 3
4 G, H, I, 4
5 J, K, L, 5 # [Enter]
6 M, N, O, 6 # # Ends the name

Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C and 2). When B is

displayed, press # to conf irm ; th e cur so r wi ll mo ve to the ne xt ch a racter to be enter ed. To compl et e
the name, press # #.

).

(left scroll key) Backs up and erases

(right scroll key) Adds a space

) or move right (to add a

• Other feature keys — If you enter a feature code, the programmable feature key will serve as an

enable/disable key for that feature. The In staller may have pro grammed certain stations for accessin g
additi onal features (see “Optional features,” page F.14); consult your System Administrator to
determi n e yo ur ac ce s s.

Keys’ LED activity during programming

Mode

Currently being programmed and
previously assigned

Currently being programmed and
previously unassigned

Programming mode — Was assigned or viewed in
curren t se ss i on

Assigned in a previous programming session and
not yet viewed in current session

Never assigned and not yet viewed in
curren t se ss i on

Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Key type and LED indication

Line key

Off Off Off

Feature key

or speed-dial key

C.3

User programming: An introduction User’s Guide

3 Station optio ns

The station options su b- m en u (PROGRAM 3) let s you a ct iv at e or de act i vat e s ev eral features your station
can provide. At each optio n sub- m enu, 1 enables the option an d 0 disable s it. (Ea ch opt i on li st ed b elo w is
explained elsewhere in this manual, as n oted.)

1 Call waiting/background announce

See page E.11 for call waiting and page E.11 for background announce.

Note: Background announce is not available on a 12-Key Feature Phone.

2 Personal greeting re minder

See page F.10.

3 [Unused]
4 Outside dial tone preference

See page F.13.

5 Hands-free answer

Note: With an ESI Cordless Handset, use of this feature requires a headset.

See page E.2.

Note: Not available on a 12-Key Feature Phone.

6 Message monitor

See page F.10.

Note: Not available on a 12-Key Feature Phone.

7 Power-saving mode

Note: Applicable to only an ESI Cordless Handset.

Allows yo u to ena bl e or di sable an ESI Cordless Hand s et ’s p o wer-saving mod e. Ena bl i ng t his mo de he lp s
achiev e full b att er y lif e. Ho we ver, if full-ti me status monitorin g i s requi r ed, you ca n di sab l e thi s mode. I n
power-savin g mode, t he system blocks all status updates
been idle for 30 seconds. Pressing the Cordless Handset’s keys or receiving an incoming call on it will
discontinue power-saving mode.

Note: When the handset has received no calls or status updates1 for five minutes, the Cordless Hand set

1

to the Cordles s Handset when t he Hands et has

enters deep-sleep mode. During it, the display is blank and the LEDs don’t light up. If the system
sends any updates to the Cordless Handset, it will discontinue deep-sleep mode.

1

For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordle s s Handse t

based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).

C.4

User’s Guide User programming: An introduction



4 Station audibl es

The station audibles programming provides control of the following audible items.

Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset.

1 Station ring tone

You can select from six possible t ones to help disti nguis h it from other nearby ringing phones.
Press

2 Station ring volume

Press  and  to set the desired ringer volume (range: off to high), then press # to accept it.

or  to select a tone, then press # to accept it.

Note: (48-Key and 24-Key Feature Phones only)

If the ringer volume is turned off, the status indicator lamp will not “flutter” when an incoming or
recalled call is presented to the phone (see “Status indicator lamp,” page D.8).

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional
alert that yo u ha ve new m ess ag es.

Your phone has a secondary ring tone you’ll hear (if your system has been programmed accordingly
by your Installer) when call waiting occurs — i.e., a second cal l rings in for you w hile you’re already on
another one — on li ve- r in g calls. The followin g two p aram et er s let you a dju st how it sou nd s.

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as the
password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 No password required for access from any phone
1 Password required only for remote access, either off-premises or from other stations within the system
2 Password always required

C.5

User programming: An introduction User’s Guide





6 External message notification

Note: To use this feature, a 12-Key Feature Phone must have a voice mail key assigned.

1 Delivery options

1 Delivery to phone number only

2 Notify pager only

0 No off-premises delive ry

2 Phone delivery

1 Enter phone number

Enter the phone number (24 digits, maximum) followed by #. Do not include an out side lin e access
code (i.e., don’t add 9, 8, or 71–76) befor e the number.
Use the  scroll key to enter special characters; use the
the scroll keys to view the number after it’s saved. To change the number , you must delete it and then
re-ent er it as d esired.

2 Delete phone number

Delete s the cur r ent l y pr o gramm ed p ho ne nu mb er.

scroll key to bac kspace. You also can use

3 Display current phone number

Displays the c urrently programmed phone number.

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximu m ) foll owed by #. Do not include an outside line access
code (i.e., don’t add 9, 8, or 71–76) befor e the number.
Use the  scroll key to enter special characters; use the
the scroll keys to view the number after it’s saved. To change the number , you must delete it and then
re-ent er it as d esired.

scroll key to bac kspace. You also can use

2 Delete pager number

Deletes the currently programmed pager number.

3 Display current pager number

Displays the c urrently programmed pager number.

4 Urgent message activation

1 Urgent messages only

Only urgent messages will be delivered.

Note: Remember to say in your personal greeting that callers should press 2 to mark a message as

urgent. (For more on personal greetings, see page D.1.)

2 All new messages

C.6

Any new message will be delivered.

User’s Guide User programming: An introduction

7 Personal Call Routing

For details, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793).

Note: This function is available only if your system is using ESI Presence Management. If you’re not sure

whether it is, consult your System Administrator. For more information about ESI Presence
Management, visit www.esi-estech.com/presence.

9 Message Recycle Bin (un-delete)

Your 10 most recently deleted messages will be played first. Press 9 to move to the next message. Press 8 to
restor e the m ess a ge t o your mai l bo x as an ol d mes sa ge.

C.7

User’s Guide Voice mail operation

Voice mail operation

Your ESI system provides accurate and timely messages. Others will become more comfortable leaving you
voice m essage s if you promptly r etrieve and respond to your messages.

VOICE MAIL key

For dire ct ac ce s s to all voice mail featur es, suc h as pi cking up messages or tra nsf er ring directly
to mailboxes:

• On a 48-Key or 24-Key Featur e Phone — Use the blue VOICE MAIL key. It will blink wh en e ver yo u ha ve
one or more new messages, and the display will show you how many new and old messages are stored for
you on t he ESI system.

• On a 12-Key Feature Phone — Assign key code 579 to a prog rammabl e feature key (see “Pr ogrammable
feature keys,” page C.3, and “Optional features,” pa ge F.14). Unt il this h as been do ne f or your ph on e,
your mailbox is disabled. (When you try to access a disabled mailbox, the system will notify you that it’s
disabled.) You still can retrieve previously left messages and access user programming, but the mailbox
won’t be able to recei ve new voice messages. Therefore, to enable the mailbox, assign key code 579 to a
programmable featur e key.

• On an ESI Cordless Handset, use the blue-out lined VOICE M AIL key . The displ ay, directly abov e the

VOICE MAIL key , will show an “envelope” icon when you have one or more new messages.

Personal greetings

Initially, your mailbox has a generic greeting: “You have rea ched the m ailbox for extension xxx.
Dial 0 to reach the operator or begin recording at the tone.” You can record up to three different personal

greetings in your own voice indicating your availability to return calls.

Examples

Sample greeting 1:

Sample greeting 2:

Sample greeting 3:

(Continued)

Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial zero to reach
our operator, or leave me your name, number and message at the tone and I’ll get back to you as soon
as I can.

Hi, this is [name]. I’m out of the office. You may dial 1 2 2 for my assistant or, if you prefer, you may
leave me a voice message at the tone — I’ll check in regularly — or, if it’s important, dial 4 to reach me
on my cell phone.1

Hi, this is [name]. I’m away from my desk at the moment. To reach the operator, dial zero. Otherwise,
leave your name and phone number at the beep so I can return your call.

1

These sample greetings refer to certain features which may not be activated for your extension; consult your System Administ rator for additional

information, if necessary.

D.1

Voice mail operation User’s Guide

Dependi ng o n auto at t end a nt usa g e and yo u r personal prefer e nces, y ou may wish to incl ude one or more of
these options in yo ur personal greetings (each option must be pressed during greeting playback, before the
beep, to be activated):

Option Instruction

0 To reach the operator
1 To skip directly to the record tone (or “beep”)
2 To mark this message as urgent (see “Urgent messages,” page D.8)
3 To page (internally) the person for whom the caller is leaving a voice mail message
4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.3)1
8 To the main greeting (if your system is using the auto attendant)

XXX An extension number of another user

Note: Option 3 is available only when personal greeting 3 has been recorded; and option 4 is available only

when personal greeting 2 has been recorded..

You can change any per sonal greeting as often as necessar y, by just recording over a previousl y recorded
personal greeting.

Warning: DON’T delete all of your personal greetings; make sure at least one always remains. Deleting all the

greetings not only doesn’t revert to the initial default greeting, it also will turn of f your mailbox.

Personal greeting keys

You can program a programmable feature key as a personal greet i ng k ey for any one of the three pers onal
greetings (see page F.16). Once created, this shortcut can then be used to activate the associated personal
greeting (the key’s LED will glow green and the greeting played as confirmation).

Note: On a 48 or 24-Key Feature Phone, press RECORD while the confirmation is playing and follow the

prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.

Leaving messages . . .

If you call another station that is DND, busy or does not answer — or if you call a special mail box (such as a
guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s personal greeting by
pressing 1; thi s takes you directly to the record tone.

. . . directly in another user’s mailbox

The procedur e for going directly to anot her User’s mailbox without ringing his/her extension depends upon
whether you ha ve that user’s extension set as one of your station keys:

• If you do, press VOICE MAIL a nd then the person’s stati on key.

• If you don’t, press VOICE MAIL and TRANSFER and then dial the extension number.

Either will connect you directly to that user’s personal greeting.

. . . in several users’ mailboxes using a Quick Group

You can leave a direct message in s everal users' mailboxes at the sa m e time b y pres sing VOICE MAI L an d
entering the desired extensions — thus creating a Q uick Group. You can also move message s or recordings
to a Quick Group in the same manner. A Quick G roup can contain up to 65 extensio ns, including those within
a department. To enter each extension into a Quick Group, us e your E S I phone’s dialpad or press a
program mable featur e key t o which the ext ension has been assigned.

Note: If you have a department programmed as a station key, pressing VOICE MAIL and then the

1

If your system i s usin g ESI P resen c e Man age me nt , con su lt the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about

additional, special fun ctio nal it y that may be a vailable to you. If you’ re not sure whethe r your sy stem is using
ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management,
visit www.esi-estech.com/presence.

D.2

department’s station key will leave a message for all members of the department.

User’s Guide Voice mail operation

Moving a message

When you move a message (by pressing 6), a prompt will ask whether you wish to move the message with or
without an introduction. Once you’ve moved the message, you’ll be given t he normal options to handle the
message in your mailbox: save, delete, etc.

Off-premises “reach me”

After a caller has been for warded to your voice mailbox and is listening t o your p ersonal greeting, this feature
allows the caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an
extension.

Note: This feature is activated only if your System Administrator enables it on your station.

You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.
T o use this feature, follow these steps:

1. From your ESI Feat ure Ph o ne, pre ss PRO GRAM 6 2 1 and ent er the telephone number to whi ch you
want calls forwarded when you’re off-premises.

2. Record and activ at e per s on al gr eet in g 2. Be s ure t o tell the c aller to pre ss 4 during the greeting to be
conne cted to your alternate phon e. (See the sample greeting, below.)

When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call.
If you don’t answer the call, the caller is returned to your voice mailbox on the ESI system.
Off-premises “reach-me” is avai lable on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4
now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”

1

Message retrieval

Message(s) waiting display

If you have at least one new message, the VOICE MAIL LED will blink and your display will show the number
of new and old messag es in your mail box. T he 12-K ey Digit al Feature Phone displays only the date a nd time.

Cordless
Handset or
24-Key
Feature Phone

On an ESI Cordless Ha ndset, an “env elope” icon on the display also app ears when you h ave at least one
new messa ge.

Note: Message status information (shown in the examples above as NEW 3 OLD 1) appears on a 24-Key or

48-Key Feature Phone only when new messages exist.

Retrieving voice mail messages fr om your ESI Featur e P hone

1. Press VOICE MAIL.

2. Enter your password if required (you may change t he requirement for a passwor d in user programming
menu 5; see "Pa s sw ord” on page C. 5).

(Continued)

48-Key
Feature Phone

1

This is also the same numbe r used for message notification phone delivery (see “Off-premises message delivery,” page D.7).

D.3

Voice mail operation User’s Guide



3. The ESI system will start playback of messages with the oldest new message and continue until all
messages are played. The display will show the origination of the message, the countdown duration of
the message, whether new or old, and the time/date of when the message was left.

Cordless
Handset or
24-Key
Feature Phone

48-Key
Feature Phone
(also sho w s
running playback
time in reverse)

4. At the end of ea ch message, the ESI system prompts you for instructions (see the char t, “Keys’
functions during voice mail message retrieval,” below). Once you’ve le arned t hese pr om pts, you can
proceed m or e ra pidl y by pr e s sin g on e of the ap pr opr i at e key s an y tim e dur in g a mes sa ge or dur in g a
prompt.

5. To exit play ba ck of mess ag es, sim ply hang up yo ur pho n e.

Note: If you hang up during playback of a message, the system saves that message and all others that

are not deleted.

Keys’ functions during voice m ail m essage retrieval fr om an ES I Featur e P hone

Key Function name Description

1 Pause Pauses for one minute or until you press 1 again.
2 Time and date/

number toggle

3 Reply Replies to the originator of a message (possible only if message came from another user

4 Back up

(rewind)

5 Fast forward Advances playback 4 seconds for each key-press.

6 Move Moves a copy of the message to another user’s mailbox.

7 Delete Deletes the message from the mailbox (see “Message Recycle Bin,” page D.8).
9 Save Saves the message (it will play as an old message the next time you retrieve messages).

9 9 Save as new Skips over a new message and leaves it as a new message (i.e., it will be played as a

REDIAL Auto-callback Exits your mailbox without erasing the message, and then automatically dials

Toggles the bottom line of the display between the message’s time/date and the caller’s
number.

in the system). Record yo u r rep ly at th e to ne and th en p ress 1 to stop, after which the system
returns you to your mailbox and the message to which you were replying.

• If pressed during message playback, rewinds 4 seconds for each key-press.

• If pressed after the playback has finished, returns to beginning of message.

(Not available from an analog phone or off-premises location.)

You may move the copy with or without an introduction.
After the move, the system returns you to your mailbox and the original message.

new message the next time you pick up messages). You must press the 9 key twice within
two seconds.

the number.

1

(Not available from an analog phone or off-premises location.)

ESI-DEX Store If Caller ID is present, saves to your Personal Dex for later use.

# Leave a message Lets you record a message in one or more mailboxes. At the prompt, enter the desired

Check other box Checks messages in another mailbox (may require a password, depending on the

(Not available from an ESI Cordless Handset, analog phone, or off-premises location.)

mailbox number. Press # and then enter up to 65 mailbox numbers, using the phone’s
dialpad and programmable feature keys. Mailboxes in a department count toward the
maximum of 65.

mailbox’s setting; see “Password,” page C.5).

1

A local call may not be dialed correctly depending on the limitations of the local dialing plan. You may need to dial some of these calls manually.

D.4

User’s Guide Voice mail operation









Retrieving voice mail messages using a noth er user ’s ESI Featur e P hone

1. Press VOICE MAIL and t hen .

2. Dial your exten si on num ber.

3. Follow t he proc edures d escribed in “Retrieving voice mail messages from your ESI Feature Phone”

(page D.3).

Virtual Ma ilbox Key™

If you frequently pick up your m essages from another User’s ESI Feature Phone or have others help pick
up your messages, you may want to pr ogram a progr ammable f eature key on t hat phone as a Virtual Mailbox
Key for your mailbox. When you have new messages, the key will blink, press it to automatically connect to
your mailbox. This feature does not affect your ability to pickup messages from your own phone.

Note: Assign to the programmable key the following — VOICE MAIL  and then your extension number or

mailbox number (see “Programmable feature keys,” page C.2).

Retrieving messages from an off-premises location

You can pick up messa ges when away from the office or from an analog station. Sinc e the display is not
available to you, message handling will operate slightly differently.

To retrieve your message from a remote location:

1. If the auto attendant’s main gr e eting answers your ca ll , pr es s

If the operator or another user answers your call, have the person transfer you (by pres sing
VOICE MAIL

, then pre ssi ng y our st at ion k ey [or e nt eri ng yo ur mai lbo x num ber ] an d t hen han gi n g up).

2. If required, enter your password.

3. The ESI system will announce the number of new and old messages, and will start playback of

messag es st ar ti n g wit h the ol dest n ew mes sag e and c ontinue until all mes sag es a nd rec or di n gs ha ve
played or you pre s s

to disconnect.

For more information, see page C.6.

Additional functions available during off-premises voice mail message retrieval

Key Function Description

2 Hear time/date Pauses the message, plays the time/date when the message was left and resumes.
5 Access user

programming

Access certain user-programmable features.

Note: Fast forward is not available from a remote location.

and enter your mailbox number.

8 Main greeting Goes to the main greeting.
0 Operator Transfers you to the operator.
# To other mailbox To leave a message in another user’s mailbox.

Disconnect Disconnects you from the system. Always press  before hanging up (if you press it

during message playback, the system will save the playing message and any other
currently unsaved messages in your mailbox).

D.5

Voice mail operation User’s Guide

Live recording

(Not available on 12-Key Fe ature Phone.)

Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code

T o begin recording b oth sides of the conversation during a call, press RECORD. Recording will continue until
either you press RECORD again, the call is compl eted or the maxi mum recording length

582. (See “Optional features,” page F.14.) It then functions like the RECORD key described herein.

1

is reached (default is
10 min utes). To resume rec ording, you must press RECORD again. Duri ng rec ording, the RECORD LED will
“flutter” (blink rapidly) green and RECORDING will appear on the display.

Note: The Installer may have programmed your system to insert a short tone every 15 seconds while recording.

You can record any conversation, including a conference call. You also can make a personal recording — useful
for recor di n g per so nal r eminders, in off ice co nv er sat i on s or me eti ngs — b y lif ti n g t he hand s et or pre ssi n g
SPEAKER and then pressing RECORD. Internal dial tone will stop and recording of your station will begin until
either RECORD is pr es se d ag ain or yo u hang up, whi ch ev er o cc ur s fi rst .

Note: Interruptions in conversation may compromise the quality of the recording.

Quick Move™

The Quick Move feature is perfect for use by a receptionist or, indeed, anyone wh o receives a call that would
be more appropriate for one or more other currently unavailable co-workers (for whom you have programmed
station keys on your phone). Let’s say someone calls and wants to speak to one of your co-workers. You say
that the co-worker isn’t there now but you’ll be happy to let the caller leave a voice message. However, the
caller protests that he do esn’t “want to talk to a recording” and wants you to write down the m essage. Worse,
you know that some of your other co-workers will want to hear what this caller has to say.

But here’s all you have to d o: just press RECORD and then, while recording (and “taking down” the messag e,
as far as the caller knows), press the station keys for those to whom you wish to Quick Move the message.
You can do this for as many stations as you have station keys programmed on your phone.

Each designated User’s mailbox will receive the recording as a new message, but your mailbox will not have
the recor di n g. Thi s fe at ur e sav e s you a num ber of ste ps — i.e., you won’t nee d to acc ess your m ailbox and
move t he recording and delete the recording from your mailbox.

Playback of recordings

If you have recorded conversations, they will play after your old messages, or you can access them directly
by pressi n g VOI CE MAIL, RECORD. This will play back the recordings, starting with the newest recording.
Recordings can be h andled just li ke other messages (see next item).

1

Adjustable by only the Installer.

D.6

User’s Guide Voice mail operation

Off-premises message delivery

T o program this, press PROGRAM 6.

Introduction

The ESI syst em ca n be pro gr am me d to del iv er mes sage s t o an off -pr emi s es ph o ne or to pa ge y ou when yo ur
voice m ailbox receives a message. You can set th e phone number (cell phone, home number , another
extension, etc.), a delay time (the period that the system is to wait before att empting to del iver the messag e),
or the pager number.

The administrator can also set for your station the:

• Number to be called or paged

• Delay period

• Number of att em pt s

• Inter val between attempts (in increment s of 30 minutes)

• "Quiet period” which suspends message delivery for late night, etc.

If you have programmed both an off-premise delivery number and a pager number, the system will prompt
you to choose one of the following delivery options:

• Phone-only

• Pager-only

• No off-premises delivery

Note: If your system is using ESI Pre sen ce Man agemen t, consul t the ESI Presence Management User’s Guide

(ESI part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you’re not sure whether your system is using ESI Presence Management, consult your System
Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

Message delivery

. . . To a phone

Whenever your mailbox receives a new message, the system will call the number that you have
programmed and play the prom pt: "You have messages. Please e nter your passw ord.” The prompt will
repeat three times before the sy stem ass umes that no one has answered (i.e., becaus e it has "heard” no
password) and disconnects.

Upon answ er in g, enter your passwor d (if you ha ve set your pa ssword opti on s for no p as sw ord, yo u must
enter 0 as your pas swo rd) .

Warning: A “” response instead of the password will cause the system to suspend calling you until it receives

You will then be connected to your mailbox and can proceed with normal remote operation (see
"Retrieving voice m ail messages from an off- premises locati on,” page D.5).

. . . To an external pa ge r

You can have the system call and activate your external pager whenever the first new message is left in
your ma ilbox and repeat the page (at the interval programmed by the administrator) until all new
messages have been retrieved.

the next new message.

Note: You can toggle the feature on or off in user programming (PROGRAM 6 1).

D.7

Voice mail operation User’s Guide

Urgent messages

You can have all new messages delivered or choose to have o nly ur gent messages delivered. If you hav e
enabled the urgent message feature as part of user programming (PROGRAM 6 4), yo u mu st i ncl u de, i n yo ur
personal greeting, instructions for the caller to press 2 to mark the mess age as ur gent. (See “Examples:
Sample greeting 2” under “Personal greeti ngs” o n page D.1.) If you have new, urge nt messa ges, your VOICE
MAIL key's LED will "flutter” (blink rapidly) and, when you retrieve your messages, the system will play urgent
messages ahead of other new messages.

Message Recycle Bin (un-delete)

The ESI system stores your 10 most recently deleted messages in a Mes sa ge Re cycle Bin to allow you to
recover, or "un-d elete,” messages that may have been deleted in error.

You acc ess the M essage Recycle Bin through user programming (PROGRAM 9). Press 9 to advance through
deleted messages. Press 8 to restore a message to your m ailbox as an old message.

Status indicator lamp

(Not on ESI Cordless Handset or 12-Key Feature Phone.)
The red status indicator lam p, located at the top of th e 48 and 24-Key Digit al Feature Phones, i ndicates three

conditions:

• Phone is off-hook — Li ght gl ow s sol id r ed.

• Phone is ringing — Light “flutters” continuously.

• Phone has at least one new voice mail messa ge — Light bl i nk s.

For example, if a user is wearing a headset, it can be difficult to know whet her he/she is on a call. Therefore, just
look at the status indicator lamp — if it’s glowing solid red, the person is, indeed on a call.

Note: If more than one of these three conditions is true at the same station, the light will behave according to the

following priority: off-hook, then ringing, then new voice mail. Here’s an example. You have a new voice mail
message waiting, which makes the light blink. However, if the phone begins to ring, the light will “flutter”
continuously because ringing has a higher priority than new voice mail; and, if you then pick up the handset
or press SPEAKER to take the call, the light glows solid red because the off-hook condition has the highest
priority of the three conditions.

Optional voice mail feature: Guest mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox number

Guest mailboxes are perf e ct for per so nn el su c h as out sid e sales or manufacturing personnel who do not ha v e

an internal extension assigned to them but still need a mailbox. You can handle a guest mailbox as it were a
regular ext e nsi on (i.e., list it in the directory, assign a pr ogrammable featur e key f or transfer to it, etc.).

Notes: A guest mailbox must have at least one personal greeting recorded to be activated and, thus, able to accept

If your system is using ESI P resen ce Managem en t, consult the ESI Presence Management User’s Guide (ESI

You also can use the off-premises “reach-me” feature (see page D.3) with a guest mailbox.

Personal gr eet ings

from the Adm inistrator.

messages.

part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you’re not sure whether your system is using ESI Presence Management, consult your System
Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

You can record up to three different greetings in your own voice indicating the availability to return calls. Also,
you ca n change the greetings as often as necessary by re cording over a previously recorded greeting. (See
“Select personal greeting,” pag e D.1, to learn how to program these greetings.)

D.8

User’s Guide Voice mail operation

Program m ing y our guest mailbox from an ESI Feature Phone

Press PROGRAM , then the m ailbox number and then # to confirm. You will be prompted to: record the
greeti n g, ch an ge the p as sw ord, ent er an ext er nal pa gin g num b er , or exit b y hangi n g up.

You can record up to three different personal greetings in your own voice indicating your availability to return calls.

Tip: If necessary, review “Personal greetings” on page D.1, for options and sample greetings.

You can change any per sonal greeting as often as necessar y, by just recording over a previously recorded
personal greeting.

Warning: DON’T delete all of your personal greetings; make sure at least one always remains. Deleting all the

Select the desired greeting number — 1, 2, or 3. The current greeting will be played followed by prompts to
re-re cor d, delete, hear again, or sele ct as the c ur re nt gr eet i ng by p r e ssi n g #.

greetings not only doesn’t revert to the initial default greeting; it also will turn off your mailbox.

1 Record personal greeting

Begin recording at the tone, press 1 to stop. The new personal greeting automatically r eplaces the
previous greeting.

Important: Your mailbox will work only if at least one personal greeting exists for it. However, a 12-Key Digital

Feature Phone must also have code 579 (VOICE MAIL) programmed on a programm able fea tu re key.

2 Delete personal greeting

When prompted, press 2 agai n to confirm deletion. (See “Important” note, above.)

3 Hear current pers ona l greeting

Password

See “5 Password,” page C.5.

Off-premises message delivery

See “Off-prem ises message delivery,” page D.7.

Message Recycle Bin (un-delete)

See “9 Message Recycle Bin,” page D.8.

D.9

Voice mail operation User’s Guide



Optional voice mail feature: Group/broadcast mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your group mailbox number

from the administrator.

Introduction to the broadcast mailbox

For easily contacting all system users, the ESI system’s broadcast mailbox (500) automatically consists of all
station mailboxes (not gu est mailboxes) wit h person al greetings recorded.

Introduction to group mailboxes

Group mailboxes let y ou broadcast a “ master” message to all members of a pre-def i n ed gro up of us er s (or
guest m ailboxes). W h en you r ecord a master messa ge in the group mailbox, the ESI system instantly copi es
it into the mailbox of each member who has record ed a personal greeti ng.

Program m ing a group mailbox

Press PROGRAM  followed by the group mailbox number. You will be prompted to record the mailbox
greeting, change the password, or edit the list of members. Exit by hanging u p. For freque nt access to leave
group m essages, program a group mai lbox nu m ber as a programmable feature key. (See “P rogrammable
featur e key s, ” pag e C. 2).

You may give the group mailbox number and password to others to allo w them t o also record master
messages. Sett ing “0” as the password eli m inates the password requirement.

Virtual Ma ilbox Key

T o help monitor that all messages have been picked up, you can pr ogram a programmable feature key on
any ESI Feat ur e Ph one as a Virtual Mailbox Key for the group mailbox. When new messages exist, the
key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable feature
key with VOICE MAIL

foll owed by the mailbox number (see “ Programmable feature keys,” page C.2).

Leaving a group message

Call t he mailbox number and enter the appropriate passw ord (if required).

Quick Groups

Any user can use the Quick Groups™ feature to send a message to any combination of users without havi ng
to create spe cif ic group mailboxes. No pro gr ammi ng i s req ui red t o ini ti at e Quic k Gr ou ps. Gr o up mai lb ox es ar e
used if the m em bers of the group rarely change or if members want to be able to easily leave messages for
one another, etc. U p to 65 extensi ons (or m ailboxes) c an be in a Q uick Group, which includes extensions
in a depart me nt. When creating a Quick Grou p, ent er each extension using eit her t he pho ne’s dial pa d or
a programmable feature key on whi ch an extensi on has been programmed.

D.10

User’s Guide Voice mail operation



Retrieving a group m ailbox m essage

Retrieving a group mailbo x message is simi lar to retrieving a message from a personal mai lbox. The char t,
below, lists the options you receive during or after listening to the message.

Key(s) Functi on nam e Description

3 Reply Gives spe cific caller s options 1 and 2 (see next two item s).

3 1 Reply to

message originator

3 2 Reply to

message originator
and group

4 Replay Returns to the beginning of the message.
6 Move/Copy Moves a copy of the message to another user’ s mailbox. You may

7 Delete Deletes the message from the mailbox (se e “Message recycle bin,”
9 Save Saves the message (it will play as an old message the next time you

Leave a message Lets you record a mesage in another mailbox. At the prompt, enter the

Replies to the origi nator of the m essage (possi ble only if the messa ge
comes f rom another user in t he system ). At the tone, record your reply
and then pres s 1 to stop. The system will then return you to your
mailbox and the message to w hich you were r eplying.
Replies to the origi nator of the message and all member s of the group
(possible only if the mes sage comes from anoth er user in the system) .
At the tone, r e cord your reply and then pre ss 1 to stop. The system will
then return you to y our mailbox an d the message to which you were
replying.

move t he copy with or without an intr oduction. After the m ove, the
system returns you t o your mailbox and the original message.

page D.8). [Se e Warning, below.]
retrieve messages.) [See Note, below.]
desired mailbox number.

Note: The master message remains in the group mailbox until all members have saved their copies or deleted

Warning: If you delete the master message from the group mailbox, all remaining copies will automatically be

Example: You’ve left a group message reminding everyone in the group of a meeting that will take place Friday.

them from their mailboxes.

deleted from the members’ mailboxes.

The following Monday, if the message is still in the group mailbox (indicating that at least one of the
members hasn’t deleted the message), you can delete it from the group mailbox — which will delete it
from all member mailboxes from which it hasn’t already been deleted.

Deleting a group message fr om the gr oup m ailbox

Enter gr ou p mail b ox pro gr am min g by pr e ssi n g VOICE MAIL, , and the group mailbox number. You will
hear any pre vi ou sl y re cor d ed gr oup m ess ag e s not yet del et ed by al l m emb er s of the gr o up. Delete by
pressing 7. Exit by hanging up.

D.11

Voice mail operation User’s Guide

Optional voice mail feature: Cascade notification mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your cascade notification

mailbox number from the Administrator.

A cascade noti fication mailbo x dials up to three designated numbers (of up to 24 digits each) in a sequence
called a cascade.

If a cascade notification mailbox receives a new message, the ESI system dials the first number for a set number
of times. If it receives no response, the ESI system then dials a second number for a set number of times. If,
again, there is no respons e, the E SI system dials the t hird number; and the system t hen di als all three number s,
in sequence, until someone does finally retri e ve the message. This is useful for a var iety of individuals who must
be “on-call” after hours, such as doctors, plumbers, technical support representatives, wreck er drivers and
volunteer fire fi ghters.

Programming your cascade notification mailbox

Cascade mailbox options

You can program up to three external numbers, of up to 24 digits each, to be called or paged whenever
the mailbox takes a new or urgent message. The system will dial the first number (for the number of times
liste d), then dial t he second paging number (for the number of times listed) , and finally dial the third
number, continuin g in this seque nce to call all three numbers until the message has been retriev ed.

1.

MB

533 2145553232 PHONE [phone] PHONE [phone] PAGER

T o program a cascade m ailbox, press PROGRAM  and the mailbox number, followed by #. Then, if
prompted, if enter t he pass w ord (the default password is the same as t he mailbox number). If this is the
first time you’ve programmed the m ailbox, it will prompt you to record the mailbox greeting. Otherwis e,
press 6 1 to enter programming of the f ollowing cascade mailbox opt ions:

1. The mailbox number — Range: 533–542. [ Th en pre s s 1 to enter num ber pr o gr amming, and

2. First number — The number to be di ale d (without the CO line group).

3. Type — PHONE or PAGER. Use scroll k eys to select.

4. Attempts — How many times the system will call before adding the second number.

5. Second number — The number to be dialed (without th e CO line group).

6. Type — PHONE or PAGER. Use scroll keys to select.

7. Attempts — How many times the system will call before adding the third number.

8. Third number — The number to be dialed (without the CO line group).

2.

1st Number

3.

Type

4.

Attempts

5.

2nd Number

6.

Type

proceed to Step 2.]

Range: 0–99 (0 immediately p ages all numbers). Default: 1.

Range: 0–99. Default: 1.

7.

Attempts

8.

3rd Number

9.

Type

D.12

Notes: Use the  scroll key to enter special characters; use the  scrol l ke y to back sp a ce . Press # to

confirm the inserted character and continue. Press # # to complete the entry.
To change the number, delete and then re-enter it.

User’s Guide Voice mail operation







Cascade notification parameters

The cascade notification mailboxes will use the same CO line group and pager dialing pause as programmed
by the Installer.

Notification interval

T o program the notifi cation interval parameter for a cascad e notification mail box:

1. From the programming menu for that mail box, press 6 2.

2. Enter the num ber of m inutes for the interval between attempts.
Range: 1–1440. Default: 30.

Notes: Enter only the number; do not include a line access code (such as 9). Use the  scroll key to enter

special characters; use the  scroll key to backspace. You also can use the scroll keys to view the
number after it’s saved. To change the number, you must delete it and then re-enter it as desired.

For those situations where more than one cascade notification mailbox is in operation, the ESI
system automatically sends the mailbox number to the display of a cell phone or digital pager, to
indicate which mailbox has new messages.

Retrieving cascade notification mailbox messages

Retrieving messages when off-premises

If using an off-premises phone

1. Your off-premises phone ring. When you answer, you’ll hear: “You have new me ssages in
mailbox number [xxx]. Ple ase ent er your passwor d. T o stop notification, press the

2. Enter the mailbox number and (if necessary) password. The system then will play any new
messag es in t he ca s cade n ot if ic at i on mai l bo x.

If using a pager

1. Call the m ain number.

2. If the auto attendant main greeting answers, press
If a live oper ator answers, have the operator transfer you ( by pres sing VOICE MAIL and
follo wed by entry of the cas cade paging mailbox number).

Retrieving messages when usin g an ESI Fe atur e Phone

and the cascade paging mailbox number.

key .”

,

Press VOICE MAIL  and then enter the mailbox number.

Virtual Ma ilbox Ke y

See “Virtual Mailbo x Key,” page D.5.

Message Recycle Bin (un-delete)

See “Me ssage Re cycle Bin,” page D.8.

D.13

User’s Guide ESI Feature Phone operation

ESI Feature Phone operation

Display

When your phone (or station) is not in use, the display will show the current date and time, activated features
such a s DND (do not disturb; see “MUTE/DND,” page E.3), monit or mod e, and — on a 48 or 24 –K ey Di gital
Featur e Pho ne — the s yst em ’ s current line usage. A 12-Key Di git al Fe ature Phone does not dis pl ay l in e usa g e.

Note: An ESI Cordless Handset’s display is similar to that of the 24-Key Feature Phone; one difference is that a

Each block on the bottom li ne of the

Cordless Handset doesn’t show line usage.

24-Key Feature Phone 48-Key Feature Phone

display will represent an individua l l i ne
(as in the exampl es, r ight). I ncomi ng calls
usuall y are as si gn ed b egi nni n g wit h Li ne
1 at the far-left l ine indicator. Outgoing
calls ar e assigned from the hig hest
number ed line beginning at the far r ight.



Line in use



Available line

As you use your ESI Fe ature Phon e, its
displ ay ch ang es fr eq u ent l y to gi ve yo u det ai le d inf or m ati on dur i ng call processing a nd voi c e mai l operations.

Caller ID

If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an outside
caller ’s name and/or number.
such as UNAVAILABLE, PRIVATE or NO DATA SENT.

1

In som e instances, the ser vice provider can send only a general caller status —

Keys

Programmable feature keys

The programmable f eature keys at t he top of the Digital Feature Phone — 30 on a 48-K ey, 12 on the 24-
Key , and nine on the 12-Key — have been pre-programmed by the installer. You may wish to add to or
change some of these keys t o per for m differ ent funct ions expl ained t hr oughout this manual. Press PROGRAM to
verif y current settings ( se e page C. 1).

Important: Each of the two smaller Feature Phones, 12-Key and 24-Key, has a combination (“combo”)

Note: To use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, or to use call

1

If you don’t subscribe to Caller ID, the phone’s display will show which line is receiving the call, instead of the caller’s name or number.

2

Each Cordles s Handset has no access to the system’s Verbal User Guide (“help mode”) and, therefore, no HELP key.

PROG/HELP key, while the 48-Key Feature Phone has separate PROGRAM and HELP keys. If you’re
using a 12-Key or 24-Key Feature Phone, press PROG/HELP wherever this User’s Guide instructs you
to press either PROGRAM or HELP.

Each ESI Cordless Handset has a combination TRANS/CONF/PRG key that you should press when this
User’s Guide instructs you to press PROGRAM.2

recording or do-not-disturb mode on an ESI Cordless Handset, you must program these features into
programmable feature keys (see “Optional features,” page F.14).

E.1

ESI Feature Phone operation User’s Guide

Fixed-feature keys

The fi x ed-f eature keys on the phone ar e per ma ne ntly label e d as to th eir usag e. Th e FLASH/RDL and
MUTE/DND k eys bot h have du al purposes; your ESI system will govern this b y permitting only the

appropriate functi on when either is pressed, depending on th e circumstances at t hat moment. The different
phone models have some diff erent fixed-feature ke ys.

Note: The fixed keys on the 48- and 24-Key Feature Phone vary from those on the 12-Key Feature Phone.

The 12-Key Feature Phone’s programmable feature keys can be set for certain optional features
(described on page F.14) that come as fixed-feature keys on the 48- and 24-Key Feature Phones.

Keys’ LEDs (lamps)

The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in
determining the status of their function. In general:

• Green indicates a function associ ated with your phone.

• Red indic at es an o cc urr e nce at anot her st at io n.

• A solidly lit lamp indicate s in-use status.

• Blinking indicates an a ct io n, such a s rin gi ng or ho l di ng, i s req u i red; a fast blink calls for

immediate action.

As an ex ample, a blin king red key i s a call ringing at another station; blinking green signifies ringing at your
station. (See also “ Line keys,” page F.13.)

Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys.

The illumination activity (such as blinking) otherwise is similar to that described above.

SPEAKER key and speakerphone oper ation

Note: The ESI Cordless Handset models and 12-Key Feature Phone each lack a speakerphone.

For hands- f re e co nversation, use the SPEAKER key. When an outside call rings, you can pr ess SPEAKER
to connect to the caller via your phone’ s built-in speakerphone. This lights the SPEAKER key’s LED. Or,
while using the handset, you can switch a call to the speaker phone by pressing SPEAKER and ha ngi ng up
the handset. (To revert to the handset from speakerphone mode, lift the handset again.) T o perform group
listening — i.e., have a handset con ver s ati on al ong with th e caller’s voice bro ad cast o ver yo ur sp ea ker —
press SPEAKER while on a han dset co nversation but do not hang up the ha nd set.

Hands-free answer (internal calls only)1

Note: To use this feature on an ESI Cordless Handset, you must be using a headset.

You can program your phone to enabl e or disable ha nd s-f r ee an swer1 — press PROGRAM 3 5. With
hands-free enabled, an internal call to your station generates a short ring and a double connect tone, then
automatically connects the caller to your speakerp hone. With hands-free disabled, an internal call to your
station generates a single-ring cadence; outside calls ring with a double-ring cadence.

Note: The 12-Key Digital Feature Phone only supports hands-free listening. You must pick up the handset

1

The 12-Key Feature Phone supports only hands-free listening. To answer, you must pick up the handset.

E.2

to respond to the caller.

User’s Guide ESI Feature Phone operation



Volume/scroll keys

The tw o smaller keys label ed  and , locat e d just abo ve t he dial pa d, ser ve t wo pur po s es:

• Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen

volum e sett in g unt il you ch an g e it.

• Servin g as scroll keys for operations (such as E si-Dex or programmi ng) that may show se veral entries

on the display, suc h as special c haracters: #,

, P, and F.

Notes: Each ESI Cordless Handset lacks scroll keys, and thus doesn’t support features like Esi-Dex.

To control volume on a Cordless Handset, use the buttons on the Handset’s side.

MUTE/DND key

To disable your handset or speaker microphone during a conversation (either with the handset or speaker),
press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the display
shows “ M UTED.”

When your pho ne is idle and you wish to make sure its calls go strai ght to voice mail, press MUTE/DND to
toggle your phone in or out of DND (do-not-disturb) mode. The display will show DND and the MUTE/DND
LED will glow amber.

Notes: If you press MUTE/DND while your phone is ringing, this forwards the call to your voice mailbox (see

On each Cordless Handset, muting is handled by the side-mounted MUTE button. For DND capability,

If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber

“Voice mail operation,” page D.1) and your station will be placed in DND.

assign key code 578 to a programmable feature key (see “Optional features,” page F.14).

when you exit the building using your electronic key; for more details, refer to the ESI Presence
Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI
Presence Management, consult your System Administrator. For more information about ESI Presence
Management, visit www.esi-estech.com/presence.

Soft feature keys

Soft feature keys are dynamic: when use d, th ey c onst a ntly change yo ur ESI Feature Phone’s status. These
soft keys, located under the display, include ESI-DEX
Along with spoken and displayed commands, they g uide you through the use of Esi-Dex (pa ge F.2), various
programming activities and controlli ng the volume of your phone’s hands et and s peaker.

1

, PROGRAM, HELP, and scroll keys ( and ).2

Dial tone

When you first lift your handset, you will hear an internal dial tone th at allows you to call other stations or
perform other internal functions. To gain an outside dial ton e, di al 9 (or 8 or 71–76)
feature key that has been set as a line key. (A line key, when pressed, autom atically gains an outside line.
Consult your System Administrator if y ou have questi ons.)

Note: On an ESI Cordless Handset, to receive:

• . . . internal dial tone, press TALK.

• . . . external dial tone, press 9 (or 8 or 71–76).3 (If the Handset is in sleep mode, press TALK first.)

1

Not available on the 12-Key Digital Feature Phone or an ESI Cordless Handset.

2

Not available on an ESI Cordless Handset.

3

What you dial to reach an outside line depends on your system’s parti cula r setup. If you’ re not sure , consult your admini str ator.

3

or press a programmable

E.3

ESI Feature Phone operation User’s Guide

Basic phone use

Outside calls

To answer (double-ring cadence): Lif t the ha nd set or pr e ss SPEAKER. If using a Cordl ess Handset, either
press TALK or remove the Cordless Handset from its charging cradle.

To place: Lift the handset or pr ess SPEAKER. Then eit h er pr ess an u nl it li ne ke y or di al 9 (or 8 or 71–76)1 to
be assigned an outsi de dial tone. On a Cordless Handset, press TALK and dial 9 (or 8 or 71–76).

To hang up: Repl ace th e handset or press RELEASE or — i f using the s peaker phone —
press SPEAKER. If usi ng a Cor d le ss Ha nd set , pres s TALK or put the Handset in its charging cradle.

Internal calls

To answer (single-ring cadence): In han ds -free mode, answer directly through the speakerphone or pick
up the handset . Or , to answer a ringi ng call, lift the handset or press SPEAKER. If using a Cordless Handset,
either press TALK or remove th e Cordless Handset fr om its charging cradle.
(To recei v e a “han ds- free-answer” call on a Cor d le ss Ha nds et , yo u must be u sin g a heads et .)

To place: Lift the handset and dial the extension number or press a station key (see “Direct station
selection,” page E.5). On a Cordless Han dset, press TALK or dial th e extension.

To hang up: Replace the handset or press RELEASE or press the stat i on ke y ag ain or — if using the
speak er p hone — pre ss SPEAKER. If using a Cordless Handset, press TALK or put the Hands et in it s
charging cradle.

1

Shortcut for either outside or internal calls on speakerphone-equipped ESI phones:

If you press a station key or dial an extension number, the system automatically activates
the speakerphone.

1

What you dial to reach an outside line depends on your system’s parti cula r set u p. If you’ re not sure , consult your admini str ator.

E.4

User’s Guide ESI Feature Phone operation

Direct station selection

Programm ing some of the progr ammable feature keys (see p. C.2) a s stati on ke ys will pro vide direct access to
those stations as well as providing lamp information as to t heir status. The station keys’ LEDs indicates the
status of the station as signed to each key:

If a station key’s LED is . . . The station assigned to that key is . . .

Unlit Available; currently unused
Red; steadily lit In use
Red; blinking Ringing from another call
Green; steadily lit Connected to you (including via voice mail)
Green; blinking Ringing from your call
Amber; steadily lit In DND mode1

Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys.

The illumination activity (such as blinking) otherwise is similar to that described above.

T o call another station programm ed into one of your station keys:

1. Press an avai l ab le ( unli t) st at io n key.

2. The called station will sound a short ring followed by a double connect tone.

3. The system will activate the called station’s speakerphone (or the station will ring if that station’s user has
hands-free answer disabled).

4. To disconnect when finished, do one of the following:

• Replace the handset.

• If in hands-free mode, either press the station key again or press SPEAKER.

• Press RELEASE. ( Wit h a Cordless Handset, pr ess TALK or put the Handset in its chargi ng cradl e. )

If you press a key for a station that’s in use (red; steadily lit), you will “camp onto” the station, where its Feature
Phone’s display will tell its user that you’re waiting (see “Call waiting,” page E.11).

If you press a key for a station that’s in DND (amber; steadily lit), you’ll be forwarded directly to the
perso n’s mailbox.

Transferring an outside call . . .

. . . to another station

Blind transfer

1. While connected to an outside c all, press a station key (or press TRANSFER and then dial the
extension number).

2. Hang up.

Note: If the called person doesn’t answer, the caller will be forwarded either to the called person’s mailbox

1

If your system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building u si ng you r el e ctr oni c

key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your
system is using ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management, visit
www.esi-estech.com/presence.

or another destination the Installer has programmed.

E.5

ESI Feature Phone operation User’s Guide

Supervi s e d t ransfer — a nnou nc ing the cal ler to the calle d pe rson

1. While connected to an outside call, press a station key (or press TRANSFER and then dial t he
extension number) and wait until the called person answers.

2. Announce t he caller (e. g. , “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

3. Hang up.

Note: If the transferred-to person doesn’t answer in step 1, press the station key again or press FLASH to

be reconnected to the original caller.

. . . to another pho ne num be r (trunk-to -tr unk tr a nsfer )

Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK

Blind transfer

1. While connected to an outside call, press TRANSFER and the n the line access code (9, 8, or 7),

2. Hang up. Now both out si de li ne s ar e con ne cte d vi a a tr u nk- t o- t run k co nn ecti o n.

Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps

Supervi s e d t ransfer — a nnou nc ing the cal ler to the calle d pe rson

1. While connected to an outside call, press TRANSFER and t h en th e li n e a cc e s s co d e (9 , 8, or 7) ; t hen

2. Announce the call er (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

3. Hang up. Now b ot h out si de li ne s ar e con ne cte d vi a a tru nk - t o- t r unk co nn ection.

CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER
INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTIONS, OR ANY OTHER COSTS OR DAMAG ES RELATED THERETO, ARISING FROM THE USE OF
THESE FEATURES.

and then the telephone number to whi ch you want to transfer.

you received a busy signal at the remote end, or the recipient simply won’t take the call), just press
FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the
original call.

dial the p hone nu mb er to whi ch you wa nt to tran sfer, and wait until the called person answers.

E.6

Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call (e.g., perhaps

you received a busy signal at the remote end, or the recipient simply won’t take the call), just press
FLASH. This disconnects the second outside connection, returning you to (and removing from hold) the
original call.

User’s Guide ESI Feature Phone operation



. . . to a voice mailbox

Transferring a caller to a mailbox to leave a message

1. While connected to an outside call, press VOICE MAIL and t he ap pro pri at e st ation key — or, if your

phone h as no st ation key pro g rammed for thi s destination, press VOICE MAIL and TRANSFER,
and then dial the extension number.

2. You and the caller will be connected to that user’s personal greeting. You may choose either to

hang up immediately or listen to a portion of the personal greeting (i. e., to assur e yo ur sel f t hat y ou
have placed t he caller into the correct mailbox).

Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the

privacy of the message, you will automatically be disconnected at the record tone.

Transferring a user to his/her own mailbox for message pickup

You can t ransfer a us er who’s calling fr om the outside direct ly to his/her mailbox for message pick-up by
pressing VOICE MAIL

and the appropriate station key, or dialing the mailbox number and hanging up.

. . . to the main greeting

T o transfer an o ut si de c all er t o th e main gr e eting, press VOICE MAIL and hang up.

Transferring an internal call . . .

. . . to another station

Blind transfer

1. While connected to an internal call, press TRANSFER and th en either press a station k ey or dial an

extension number .

2. Hang up.

Supervi s e d t ransfer — a nnou nc ing the cal ler to the calle d pe rson

1. While connected to an internal call, press TRANSFER and th en either press a station k ey or dial an

exten si on nu mb er; then, wait until the c al le d per so n an sw ers.

2. Announce t he caller (e. g. , “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

3. Hang up.

. . . to another pho ne num ber

Blind transfer

1. While connected to an internal call, press TRANSFER followed by the line ac cess code (9, 8, or 7)

and the telephone number to which you want to transfer.

2. Hang up.

Supervi s e d t ransfer — a nnou nc ing the cal ler to the calle d pe rson

1. While connected to an internal call, press TRANSFER followed by the line access code (9, 8, or 7)

and the telephone number to which you want to tra nsfer, and wait until the called p erson answers.

2. Announce the call er (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

3. Hang up.

E.7

ESI Feature Phone operation User’s Guide

. . . to a voice mailbox

Transferring a caller to a mailbox to leave a message

1. While connected to an internal call, press TRANSFER, then press VOICE MAI L , and t hen pre ss a
stati on key or di al an ext e nsion number.

2. You and the caller will be connected to that user’s personal greeting. You may choose either to
hang up immediately or listen to a portion of the personal greeting (i. e., to assur e yo ur sel f t hat y ou
have placed t he caller into the correct mailbox).

Note: Regardless of when you hang up, the caller will hear the entire personal greeting. T o insure

the privacy of the message, you will automatically be disconnected at the record tone.

Conference calling

The sy stem allows up to 16 conference members (whether on the ESI system or outside) at once. This means
there could be one conference with five members, another with three, and still another with eight — or there could
be one with 16 member s (in which case there could b e no oth er conferences unti l member s began to hang up
from that conference).

Note: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to 570 in order to

T o create a co nfer e nc e call :

1. Establish the first call.

2. Press CONF

3. Place a second cal l as yo u norm al ly wo ul d.

4. Once connected to the second call, press CONF again to connect all of you together.

Note: Repeat these steps to add each additional member to the conference.

If the newest added-on member doe s not an swer, press his/her station key again or press FLASH to return to
the original conferees. If you place any incoming caller on HOLD or exclusive HOLD (see “Hold/exclusive hold
operation,” page E.12), yo u ca n add that cal ler, as well, to the conf er enc e by pr e ssi n g CONF, ret rieving the call
from hold (or exclusive hold) an d pressing CONF again.

Any member of the conference can dr op out b y simply hangi ng up. However, when the station that created the
conference h angs up, all members in the conference ar e disconnected. Individual stations or lines connected to
the conference can be dropped from the co nference by pr essin g their station or line key ( lit green).

initiate a conference call. For more information, see page F.14.

1

to place the call on hold.

Note: Your installer or System Administrator may have enabled trunk-to-trunk conferencing (unsupervised

Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS

conferencing) for your station. If so, the steps to initiating such a conference are the same as for
performing any other conference (see above); the difference is that you may hang up, thus exiting the
conference, but the remaining members won’t be disconnected. (If this feature isn’t enabled, your hanging
up disconnects all members.)

WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR AN Y
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WH ATSOEVER INCLUDING, BUT NOT LIMITED
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER
COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.

1

If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF.

E.8

User’s Guide ESI Feature Phone operation



Call forwarding

Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not
answer (usually to your mailbox). In additi on, you can temporarily call-forward all of your calls to another stat ion
or another User’s mailbox.

On the 24 -Key F eature Phone or an ESI Cordless Handset:

1. Dial 5 6 5.

2. Dial the ext e nsi on n umb er (or VOICE MAIL and then the mailbox number) to which the syst em shoul d
forward all calls.

On the 48-K ey Feature Phone, press CFWD to use the call forwarding feature.

To turn off call forwarding, press CFWD

.1

Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to

If you frequentl y call-forward your phone, you can program a programm able f eatur e key as a call f orwardi ng key to
automatically turn forwarding on and off. If you alwa ys forward to the same extension, you can program a key
with bot h 5 6 5 and the ext ension number. (For more inf ormation, see “Programmable feature keys, ” pp. C.2)
The call forwarding key will be sol id green to indicate that i t is active.

your mailbox.

Call forw ar ding/ no-a nswer

Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer.

One special for m of call forwar di ng your phone can do i s call ed call forwarding/ no- answer. As the term implies,
it’s a forwarding that occurs only after a call to your extension goes unanswered; so, essentially, this gives you a
chanc e to answer the phone in case you’re there and wish to take the call, but autom atically for w ards as
programmed if you’re either away from y our phon e or just choo se not to take the call. You can set y our pho ne
to call-for ward/no-answer to an extension or mailb ox. For you to set this, either the extension must have an
assign ed ca ll - for w ar d/ n o- ans wer ke y assigned or you can dial 5 6 7 foll owed by t he dest ination number.

When you set call for warding/no-answer :

• Outside call s coming into the ext ension will ring there for a predetermined time and then be forwarded to a

designated e xtension or mailbox.

• If the call isn’t answered within a predetermined time, the caller will be routed to the original extension’s

voice m ailbox.

• If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.

• If the extension is busy — i.e., of f - hook on an ot he r cal l — an d not i n DND mod e, cal l f orwarding/no-

answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not answered,
will follow the fixed call forward setting (normally your voice mailbox).

To set or ca nc e l call f orw arding/no-answer:

1. Dial 5 6 7.

2. Enter the extension or mailbox to which you are forwarding.

3. Press # to confirm.

4. Press a scroll ke y ( or ) to select either ENABLE or DISABLE for call forwarding/no-answer.

5. Press # to confirm.

1

As an alternative (especially on phones without the CFWD key), dial 5 6 5  without selecting a destina tion and then hang up.

E.9

ESI Feature Phone operation User’s Guide



Call forwa r ding/ of f -pr e mise s

Y ou m ay1 also be able to call-forward to an outside number. This is called call forw arding/ off-premises. When
this i s set, outside calls that are directed to your exten sion will be forwarded to the outside number. If the call
isn’t a nswered

2

in time, the caller will be routed to the extension’s voice mailbox.

To set:

1. Press CFWD (or dial 5 6 5).

2.

Enter the number (incl u di ng th e li ne grou p ac ce ss cod e , such as “9”) to which you’re forwarding.

3. Press # to confirm.

Example: To call forward to 214 555-4141, press CFWD (or dial 5 6 5 ) and dial 9 2 1 4 5 5 5 4 1 4 1 # .

To cancel:

1. Press the CFWD key (or dial 5 6 5)

2. Press

to cancel.

Call forwa r ding/no-answer/of f -pr e m ise s

Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer.

You may1 also be abl e to cal l -forward/no-answer to an outside (“off-premises”) number. This is called
call-forward/no-answer/off-premises. When this is set, outside calls that are directed to your extension will
ring for a predetermined time, and then be forwarded to the outside number. If the call isn’t answer ed

2

in time,

the caller wi ll be routed to the ext ensio n’s voice mailbox.

To set or cancel:

1. Dial 5 6 7 (or press an assigned call forwarding/no-answer programmable feature key; if necessary,
review the instructions on page E.9).

Enter the number (incl u di ng th e li ne grou p ac ce ss cod e , such as “9”) to which you’re forwarding.

2.

3. Press # to confirm.

4. Press a scroll key ( or ) to select either ENABLE or DISABLE for call forwarding/no-answer.

5. Press # to confirm.

Note: If your system is using ESI Presence Management, consult the ESI Presence Management

User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be
available to you. If you’re not sure whether your system is using ESI Presence Management,
consult your System Administrator. For more information about ESI Presence Management, visit
www.esi-estech.com/presence.

1

Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller for more

information.

2

You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).

E.10

User’s Guide ESI Feature Phone operation

Call waiting

If you have en abled call waiting for your station (PROGRAM 3 1) and a second call comes in while you’re on
another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is
waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other destination set by the
installer). To t oggle between the two c alls, press FLASH. To drop either cal l, pr es s RELEASE while connected
to the call to be dropped: this disco nnects the call and automatically re-connects you to the other call.

Call waiting display

Be sure to check the display when you’re using call wai ting. Initially, the first line sho w s the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows the
name or number of the call waiting along with the duration of that call. The arrow on the display will move
between the first and second lines, indicating to which call you are connected.

1. You’re connected to XY Z Company, when you hear a beep and see that Joe Smith is calling:

Cordless
Handset or
24-Key
Feature Phone

(In this example, Joe’s cal l is being transferred to you; it’s been in the system for 31 seconds. )

2. You press FLASH and are c onnected to Jo e. Note how the arrow mov es to indicate the change
of connection:

Cordless

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If Caller ID is

used, in some instances the local telephone service provider will only show a general caller status such
as Unavailable, Private, or No Data Sent.

Handset or
24-Key
Feature Phone



1

Here’s an example:

48-Key
Feature Phone

48-Key
Feature Phone

Station-to-station call waiting

You can call, or transfer a call to, another station that i s in use (as ind icated by the fact that its stati on key, if
one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone i n the other
stati on’ s ear pi e ce and p ut s a call wait i ng i ndi c ati on on t he b ott o m line of that stat i o n’ s di spl ay, as explained in
“Call waiti ng display” (above). If the person ignores the call waiting, your call or the transferred call will be
forwarded to the person’s mailbox (or other destination set by the installer).

Background announce fea tur e

(Not available on 12 -Key Feature Phone.)

During cal l wai t in g, you can also make a bri ef , pr i v ate background announcement to the station's earpiece
(if its user has enabled th e backgr ound an nounce f eature; see “Stati on options,” page C.4).
A background announce key must have been program m ed at y our station by progr am m ing code 5 6 9 at a
programmable feature key (see p. C.2).

1. During call waiting (as descr ibed previously), pres s and hol d the programmed announce key to spe ak;
the key will glow green if background announce i s permitted or red if i t isn’t permitted. The cal led station
will hear your voice over the outside person’s voice. The outside caller, however, cannot hear you. The
called person can respond by pressing FLASH, whi ch pla ces the origina l call on hold.

2. Release the key wh en y ou are fi ni sh ed s pe aki n g.

Note: The background announce feature works only between ESI Feature Phones2 — and only if (a.) the

1

A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call’s Caller ID information will not appear.

2

I.e., non-ESI analog phones on the system can neither send nor receive background announcements.

called person has allowed call waiting and background announce and (b.) the called person is using
his/her handset. The background announce key will be green (if these conditions are met), indicating that
a background announce can be made.

E.11

ESI Feature Phone operation User’s Guide

g)

g)

Hold/exclusive hold operation

The difference between hold and exclusive hold

Your ESI Feature Phone lets you put a call (i nternal or outside) on either hold or exclusive hold.
Each puts a cal l i nto a st a nd by mo de, but her e’ s th e dif f er en ce betw e en t he two:

• Hold allow s anyone on the ESI system to r etrie ve the c all. Users connect ed to outside calls can pre ss

HOLD to place the call on hold. The s ystem identifies held calls as being i n numeri cally identified l ines —
e.g., “Line One,” “Line Four,” etc. This is called system-wide hold.
For example, if you need to transfer a cal l to another station and k now the p erson is in the building but not
at his/h er de sk, you mi g ht page hi m/ her to pi ck up a “ call on Li n e One. ”

• Exclusi ve hold keeps the call only at t he station where the user pressed HOLD.

Important: The Installer can set the system to handle the hold key operation in either of the following ways, so be

2. The HOLD key is set to perform an exclusive hold when HOLD is pressed quickly (within one second).

The Installer also can set the HOLD key’s LED to blinking (default) or non-blinking (i.e., clear/no lig ht) for

From this point forward in this document, we assume the default operation has been chosen.

sure to verify your system’s setting before proceeding:

1. The HOLD key is set to perform a system - wide hold when HOLD is pre ssed qui ckl y (with in one se cond ) .
An exclusive hold is performed when HOLD is pressed for two to three seconds. (This method is the
system’s default operation.)

A system-wide hold is performed by pressing HOLD for two to three seconds.

all stations except the extension that put the call on hold. This applies to system-wide holds only.

Hold

To place a call on hold

While on a call , pr e ss HOLD to place the call on hold. The HOLD key LED will light solid red o n your ESI
Feature Phone and will blin k red on all other phones. Al so, your ESI Feature Phone’s display will sho w the
quantit y, and numerical line ide ntifi cations, of the calls currently on hold throughout your ESI system:

Cordless Handset or
24-Key Feature Phone

Oldest (and recallin

Newest

48-Key Feature Phone 12-Key Feature Phone

Oldest (and recallin

Newest

Oldest (and Newest Calls
recalling) holding

E.12

User’s Guide ESI Feature Phone operation

To retrieve a held call

T o retrieve a held cal l from the same ESI Feature Phone where it was put on hold, press HOLD again and
dial t he appropriate line number (using the display for reference).
To retrieve a held call from any idl e ESI Feature Phone on the system, press HOLD and dial the
appropriate l ine number.

Notes: If your phone has any line keys programmed (see page F.13), each will blink red when a call is on

If your phone has station keys programmed (see page C.2), each will slowly blink when a call

hold on its lines; in such cases, just press that line key to retrieve the held call. On the phone where
the call was originally placed on hold, such a line key will blink green.

involving its assigned station is placed on hold. If you were the one who placed it on hold, the blink
will be green; otherwise, the blink will be red. To retrieve the ca ll, just press t he station key.

After yo u pres s HOLD, the display will help you choose the line number to retrieve: the top row will show
how many calls are on hold and the second row will show all held calls in the system. Newly held calls are
added from th e right side of the second row.

Note: If more calls are on hold than the display can show, each side of the display’s second row will show an

arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either  to
scroll to the left o r  to scroll to the right) to view the other line numbers where calls are holding.

Exclusive hold

T o place a call on exclusive hold on an ESI Feature Phone, press HOLD for at least one second.
The display will briefly appear as follows . . .

Cordless Handset or
24-Key Feature Phone

. . . and then return to its normal state. This exclusive hold will cause the HOLD key to light solid red on just
that Feature Phone (i.e., wher e the key was pressed) and none other in the system .

48-Key Feature Phone

12-Key Feature Phone

To retrieve a call from exclusive hold

T o reconnect to a call from the ESI Feature Phone where the call was placed on e xclusive hold, you may
do any of the following:

(a.) From a phone idle state, press HOLD for at l east one full second.
(b.) Press the blinking programmable feat ure key (see p. C.2) that you kn ow is pre-programmed for

that outside line. This will reconnect you immediately to the call.

(c.) Press HOLD bri efly and dial the appropriate outside li ne number. Only the ESI Feature Ph one

where the call was placed on exclusive hold will display an “E” next to the line (identified by
number) on whi ch the call is holdin g. (That line n umber won’t appear on the hold display on
any other ESI Feature Phone, becaus e no oth er Feature Phone can retrieve that cal l.) I n the
example below, the Feature Phone has a cal l on exclusive hold on line 12.

Cordless Handset or
24-Key Feature Phone

48-Key Feature Phone

12-Key Feature Phone

E.13

ESI Feature Phone operation User’s Guide



Paging

Your ESI system can be pr ogr ammed to all ow pagi ng through an over head pagi ng system a n d / o r pagin g thr o ugh
some (if page zones have been created) or all of the system’s Feature Phone speakers.

Overhead pagi ng

Stati on num ber 199 is de signated as t he overhead paging port. If the ESI system has been connected to an
overhea d pa gin g syst e m, you c an pa ge b y dial i ng 1 9 9 and making your announcem ent after the tones. I f
you frequently page, assign 1 9 9 to a programmabl e feature key (see p. C.2).

Paging through phones

Press PAGE 0 to pag e through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to
access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have
added a n overh ead page system to one or more of these page zones.

Note: Phones in use or in do-not-disturb mode will not carry a page through their speakers.

To page for pickup of an outside call

T o page someone to pick up an o utside call:

1. Place the call on hold by pressing HOLD.

2. Verify the line number from the display.

3. Page the person and announce th e hold location for retrie val. For example:
“Sarah, you have a cal l on Line T w o — Sarah, Line Two, please.”

Call pickup

From your station, you can answer a call ringing at another station or department by pressing  (labele d P/UP, for

pickup) and then ei ther dialing the extension or (if the d estination is programmed i nto one of your keys; se e
“Programmable feature keys,” p. C.2) pressing the station key for the ringing station.

During night mode (see page F.15), if a night bell is in use instead of the night auto attendant, press
acces s the ringing outside call.

0 to

E.14

User’s Guide ESI Feature Phone operation

Optional features

Live outside call s

If your station has been de signated to r eceiv e live outside calls — i.e., thos e that have neither come through
the auto attendant nor been transferred — your ESI Feature Phone will:

(a.) Displ ay that you ar e receiving an outside call
(b.) Ring with a double caden ce (internal calls ring wi th a single cadence).
While you’re on a call, additional live calls to your station will ring with a secondary ring (see page C.5).

T o answer any a ddit i on al calls, you must do one of the following:

• Disconnect from the current call.

• Transf er the cur r ent cal l .

• Place the c urr e nt call on hol d.

You can press RELEASE to drop a current call and automatically be connected to the next ringing call.

Note: If your station is able to receive both live outside calls and calls transferred to you from the auto

attendant, you may wish to turn off call waiting at your station (to avoid confusion between a call waiting
tone in your earpiece and a secondary ring from a live outside call).

Operator station

If your station has been de signated as the operator station, you will also receive calls when a caller dials 0 in
the auto att e nd ant or from a stat i on.

Your display will indicate that the call ringing is one of the following:

• A call f or the operator — Someone dialed 0.

• A call f or your exten sion — Someon e dial your extension number.

As the operat or, you may be respon sible to manually change the Day/Ni ght Mode of the system; if so, you
must program a programmable feature key to perform this (initially, the upper left key will be the day/night
mode Key). Each time the key is pressed the display will change: DAY, NGT, HDAY, or AUTO.
DAY (day mode) or NGT (night mode) the system will operate in the selected mode until you manually
change it agai n.

1

If you select

1

AUTO indica tes t hat the syste m will foll o w the day/ nigh t mo de tabl es p rogr ammed by the In stall er .

E.15

User’s Guide Special keys

Special keys

FLASH

The FLASH key serves several purposes:

• Getting a fresh dial tone wi thout r eplaci ng the handset — When connected to an outside l i ne, pr ess FLASH
to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.)

• Sending a flash ho ok sig nal — If operating behind Centrex
hook sign al automatically to either the phone company’s central office or the host PBX. Either may use this
signal to provide you with additional features.

• Toggling betw ee n calls — If you hear a call waiting tone while on a call, press FLASH to toggle between
the two calls.

REDIAL

1

or a PBX, press FLASH to transmit a flash

Note: If using an ESI Cordless Handset, you must assign this function to a programmable feature key (see

“Optional features,” page F.14).

The REDIAL key allows you to automatically call a stored name a nd number as shown below:

To . . . Press REDIAL . . .

Redial the last number called When your station is idle

. . . or . . .

After first lifting the handset or pressing SPEAKER

Automatically respond to a message During message playback with Caller ID

RELEASE

The RELEASE key serves several purposes:

• If pressed when connected to a call through the handset, it disconnects the call and gives you internal dial tone.

• If pressed when y ou’re connected to a c all via the speakerphone, it disconnects the call.

• If pressed during call waiting, it drops the current call and automatically connects to the waiting call.

Notes: The hookswitch also acts as a combination FLASH/RELEASE key (and is the only way to perform these

To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle.

functions on a 12-Key Feature Phone, which has neither a FLASH key nor a RELEASE key ).
To send a flash hook signal, quickly press the hookswitch once.
To release (disconnect), hold down the hookswitch for one second.

1

A special service your phone company may offer. See your administrato r for further details.

F.1

Special keys User’s Guide



Esi-Dex

(Not available on ESI Cordless Handsets or 12-Key Feature Phone.)
Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may

acces s names and numbers from as many as four different Dexes (i.e., indexes):

Dex Source

Personal Dex Names you’ve stored for your use (see “Adding names to your Personal Dex,” below)
Station Dex All station, department, and guest mailbox names programmed by the Installer
System Dex1 All system speed-dial names set up by the System Administrator

Esi-Dex prom pts displayed on a 48-Key Feature P hone

Prompt What it means

[Arrows] Move in the direction of the arrow as desired

BACK

DEL

DIAL

EDIT

NEW

NEXT

PAUSE

PER

STA

STOR

SYS

Moves backward to previous screen/record
Deletes a specific name and/or number shown on the display
Dials the phone number
Edits information shown on the display
Creates a new record in Esi-Dex
Moves to next record or programming prompt
Inserts a three-second pause in a phone number (if required for proper dialing)
Selects Personal Dex
Selects Station Dex
Stores a name and phone number
Selects System Dex

Auto-dialing using Es i-Dex

. . . On the 24-Key Fe a t ure Phone

1. While your stati on is idle (or just after r eceiving dial tone), repeatedly press ESI-DEX to select the

desired Dex:

2. Choose the desired name from the selected Dex, using one of the two followi ng methods:

Step box 3

Press repeatedly . . . To . . .

or  (scroll keys) Scroll through all names in the list from the beginning or end

(A dialpad key) Scroll through only the names that correspond to the three letters on the key

3. When the desired name and number appears . . .

. . . press ESI-DEX again to dial the n umber.

1

The System Dex is available only if the System Administrator has programmed system-wide speed-dial numbers.

F.2

User’s Guide Special keys



. . . On the 48-Key Fe a t ure Phone

1. While y our stat i on i s idle (or just aft er r e cei vi ng di al t on e), pr es s ESI- DEX. This causes the Esi-Dex
menu to ap pear , as shown:

2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal
Dex (PER) — or press RELEASE to c ancel the procedure.

Notes: System Dex is not available on every system.

For the remainder of this example, we’ll assume you selected Personal Dex. However, the
procedure is the same for any of the other Dexes.

The display now reads:

3. Select the desired name from the sele cted Dex, using one of two methods.
Either:

(a.) Press the scroll keys (

and ) to look up and down through the Dex until you find the name

(names will appear in the order in which they were stored in the Dex);

. . . Or . . .

(b.) Press the dialpad key that contai ns t he fir st thr ee letter s of the person’ s name. For exampl e: if you

want to call John Do e, press 5 — because i t contai ns the l etter s J K L . You wil l begin t o see
names that begin with those letter s (again, names will appear in the order in which they were
stored in the Dex). Keep pressing the dialpad key unt il the desir ed name and number appear:

4. Press DIAL to place the call.

F.3

Special keys User’s Guide



Adding names to y o ur P er s onal D ex

You can add nam e s to your Pers o nal De x by usi ng ei t her t he C aller ID method or the manual method. The
Caller ID method is t he same regardless of whether you’re using a 24 -Key or 48-Key Feature Phone;
however, the manual method is used differ ently on each phone m odel.

Caller ID m e t hod ( on either Feature P hone )

Whenever a Caller ID name appears on your LCD display (while talking on an in com ing call or during
message retrieval) press ESI-DEX to automati cally store the name and num ber in your Personal D ex.
The display confirms:

24-Key
Feature
Phone

Manual method (on the 24-Key Feature Phone)

While your st ati on i s idle, press ESI-DEX until prompted to “ADD-A-NAME” . . .

. . . and then enter t he name and the number as prompted.

Note: If needed, press HELP for assistance.

1. To enter each character f or the name, press the dialpad key th at includes the desired character.
The ke y’s pos sible character ent ries will change each time you pr ess th e key.

2. When the desired character appe ars, press # to confirm its entry. The cursor will move to the next
character position. Use

Example: To enter a B, press 2 twice (the possible options through which to scroll are A, B, C and 2).

When B appears, press # to confirm and move to the next entry.

3. Repeat steps 1–2 until the name is complete. The name may contain up to 15 chara cters (a space
is a character, too).

4. Press # agai n when finish ed entering the name.

5. Now, enter the number — including the l ine access code (9, 8 or 7).

and  (the scroll keys) to back up or to insert a space.

48-Key
Feature
Phone

Note: Use the  scroll key to enter special characters; use the  scrol l ke y to back sp a ce . You also

can use the scroll keys to view the number after it’s saved. To change the number, you must
delete it and then re-enter it as desired.

6. Press # to confirm the entry.

F.4

User’s Guide Special keys



Manual method (on the 48-Key Feature Phone)

1. While y our stat i on i s idle (or just aft er r e cei vi ng di al t on e), pr es s ESI- DEX. This causes the Esi-Dex

menu to ap pear , as shown:

Note: Your display may differ, depending upon the availability of certain Dexes on your system.

2. Press PER to choose the Personal Dex.
The display now reads:

3. Press NEW.

4. To enter each character f or the name, press the dialpad k ey that includes the desired character.

The ke y’s pos sible character ent ries will change each time you pr ess th e key.

5. When the desired character appe ars, press # to confirm its entry. The cursor will move to the next

character position. Use

Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C and 2). When B

appears, press # to confirm and move to the next entry.

and  (the scroll keys) to back up or to insert a space.

(Continued)

6. Repeat step s 4–5 until the name is compl ete. The name m ay contain up to 15 characters (a space

is a character, too).

7. Press NEXT when finished entering the name. You will see the display for entering the number that

goes with t he nam e you entered.

F.5

Special keys User’s Guide





8. Enter the number — including the line acces s code ( 9, 8 or 7). To insert a two-second pause,
press PAUSE.

Note: Use the  scroll key to enter special characters; use the  scrol l ke y to back sp a ce . You also

can use the scroll keys to view the number after it’s saved. To change the number, you must
delete it and then re-enter it as desired.

9. Press STOR to confirm the entry, which the phone will show briefly before returning to the Personal
Dex di splay.

10. To make another nam e/ n um ber ent r y, repeat steps 3 –9.
To finish, press BACK.

Deleting nam es fr om y our P ersonal De x

. . . On the 24-Key Fe a t ure Phone

1. While your station is idle (or just after receiving dial tone), rep eatedly pres s ESI-DEX to select the

Personal De x:

2. Choose the desired name from the selected Dex, using one of the two followi ng methods:

Press repeatedly . . . To . . .

or  (scroll keys) Scroll through all names in the list from the beginning or end

(A dialpad key) Scroll through only the names that correspond to the three letters on the key

3. When the desired name and number appears . . .

. . . del ete t he en tr y by pre s sin g ei th er

or HOLD.

F.6

User’s Guide Special keys





. . . On the 48-Key Fe a t ure Phone

1. While y our stat i on i s idle (or just aft er r e cei vi ng di al t on e), pr es s ESI- DEX. This causes the Esi-Dex

menu to ap pear , as shown:

2. Press PER to choose the Personal Dex.

3. Select the desired name from the selected D ex, using one of two methods.

Either:
(a.) Press the scroll keys (

(names will appear in the order in which they were stored in the Dex);

. . . Or . . .

(b.) Press the dialpad key that cont ains t he fir st thr ee lett ers of t he person’s name.

For example: i f you want t o delete “ FIRST INTERNATL, ” press 3 (D E F). You will begin to see
names that begin with those letter s (again, names will appear in the order in which they were
stored in the Dex). Keep pressing the dialpad key unt il the desir ed name and number appear:

4. Delet e t he entr y by pr e s sin g eit h er

and ) to look up and down through the Dex until you find the name

or HOLD.

F.7

Special keys User’s Guide

Using Esi-Dex: An example

Let’s sa y yo u’r e on a call wit h the XY Z Comp an y — XYZ COMPANY appears on your di s pla y — and you
wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the
inform at i on ha s been st or ed.
for each model of ESI Featur e Phone.

. . . On the 24-Key Fe a t ure Phone

1. Press ESI-DEX until you se e PERSONAL DEX on the display.

1

Then, to call the XYZ Company in the future, use Esi-Dex as described below

2. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y.

3. Continue to press 9 until XYZ COMPANY appears in the display.

4. Press ESI-DEX again. T his di al s the n umb er for t he XYZ Com pa ny.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by

the caller, and may be diffe re nt than the ca ller ’ s listed number . Add it ionally , some lo cal cal l s
may not be auto-dialed correctly, depending on the limitations of your area’s local dialing
plan. You may wish to create a manual listing for these. Consult your administrator if you
need more help.

. . . On the 48-Key Fe a ture Phone

1. While y our stat i on i s idle (or just aft er r e cei vi ng di al t on e), pr es s ESI- DEX.

2. Press PER to select the Personal De x.

(Continued)

1

If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates Esi-Dex has prevented

storing the same number multiple times.

F.8

User’s Guide Special keys

3. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y .

4. Continue to press 9 until XYZ COMPANY appears in t he display.

5. Press DIAL. This dia ls t he numb er for t he XYZ Com pany.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by

the caller, and may be dif fere nt than the calle r’ s listed number. Add itiona lly , some lo cal cal l s
may not be auto-dialed correctly, depending on the limitations of your area’s local dialing
plan. You may wish to create a manual listing for these. Consult your administrator if you
need further assistance.

System speed-dialing with Esi-Dex

If your administrator has progra mmed system speed-dial numbers, you can access one of these numbers
either via Esi-Dex, as explaine d in the foreg oing discus sion, or auto-dial it by dialing its corresponding t hree-
digit access number ( in the range 600–699).

Example: If an out-of - tow n fa ct or y lo cati on has be en prog r amm ed a s syst em sp ee d-dial a ccess nu mb e r 605 , yo u can

lift the handset, receive internal dial tone, dial 6 0 5 and this will automatically dial the factory’s number.
You may also program 605 (in this e xample) as a programmabl e feature key (see page C.2).

Override ring

(Not available on 12 -Key F e ature Phone.)

The override ring feature lets you pla ce a call — st ation-to-station or outside line — or leave a voice m essage
when another call is ringing.

Placing a ca ll us ing the ov er r i de r ing fe atur e

First, pr o gram a feature key1 to be an Override Ring Key — by assigni ng to it the function code 5 8 0. Then,
to bypass an i ncoming station or l ine call:

1. Before you begin the cal l, press the Overri de Ring Key you p rogrammed. When you do this,
don’t take the handset off-hook and don’t press either a pre-assigned headset key (see page F.15), a
preprogrammed line key or SPEAKER.

2. Once you r eceive dial tone, pi ck up t he handset and pr oceed with your call as you n ormally would. The
incoming call will be rerouted to the forwarding destination (such as your voice mailbox) your Installer or
System Administrat or has s et for your station.

Notes: Any other feature keys not ment ioned above w ill nei the r answe r a call nor in itia te th e ove rride ring fe ature .
Use of the Override Ring Key also overrides any outside dial tone preference (see page F.13) that may

1

See “Programmable feature keys,” page C.2, for full details.

2

The override ring feature has no effect on calls ringing in from a hold recall or a queued line ..

have been set for your station.

2

F.9

Special keys User’s Guide



Message monitor mode (live call screening)

(Not available on 12 -Key F eature Phone.)

Message monitor mode , or live cal l screeni ng, lets you hear a caller leavi ng a message i n your mai l box, just as
with your hom e answering machine. You turn this feature on or off as part of user programming — PROGRAM 3

6. Whil e you hear the caller throu gh your s peaker, you have the following opt ions:

Option Result

Lift the handset You intercept the call
Do nothing The system records the message to your mailbox for your later retrieval
Press MUTE/DND Temporarily mutes your speaker (the system continues to record the message to your mailbox)

Note: During monitor mode, you will hear a call ring, then subdued ringing while the caller is hearing your personal

greeting, then their message. You can intercept the call at any time.

Personal greeting reminder

If you frequently change your personal greeting, use this option; it sets your station to remind you of your
current gre et i ng. The fi rst ti me yo u us e your pho ne aft er it has be en i dl e (for t he peri od y ou set in this functi on),
the system automatically plays your current greeting (and gives you the option to change it). The range is 0 (no
reminder) to 500 hours. T o set this, press PROGRAM 3 2.

Example: If you change your personal greeting only when out of town for a few days, set the reminder interval to 60

hours; you’ll be reminded if your phone has not been used for three days. If it’s Friday, set the reminder for
36 hours and you will be reminded every Monday morning or if you are away for a couple of days. If you
change your greeting several times a day, set the reminder for about 3 hours.

Headset operation

You can use a hea dset1 with your ESI Feature Phone. Unless you’re using an ESI Cordless Handset2, you must
program one of your programmable feature keys to be a h ea d set ke y
that you’ll use to connect to or disconnect f rom a call . The key wil l blink green when a call is ri nging and gl ow gr een
when connected. I f you have a headset connect ed and the phone i s off-hook, pressing the scrol l keys (
will adjust the headset volume. After you initiate or answer a call using the headset key, lifting the phone’s
handset automaticall y ta kes y ou out of he ad set mo de. T o swit ch bac k to he ads et mod e whil e on a call , pr e s s
the headset k ey again and th en pla ce the phone’s handset on-hook.

Using a Bluetooth he adse t

3

(see “Optional features,” pp. F.14–F.18)

and )

If you are using a Bluetooth® heads et wit h your pho ne t hro ug h the us e of an opt io n al ESI Bl u eto oth He ad set

Interface, the following table indicates what the Headset I nterface’s LED indications mean:

If the LED is . . . This means the headset is . . .

Off Paired and connected

Glowing solidly Paired and not connected (out of range)

Blinking slowly Paired and attempting to connect

Blinking rapidly Neither paired nor connected

(Continued)

1

Not all headsets are compatible with your ESI Featu re Phone; contact your ESI Reseller for a list of compatible models.

2

Once a headset is plugged into an ESI Cordless Handset, audio is automatically transferred to the headset, so there is no need to program a

headset key if using a Cordless Handset. For headset use with a Cordless Handset, ESI supports only the headset that’s sold specifically fo r th e
two Cordless Handset models. Contact your System Administrator for more information.

3

Not available on a 12-Key Feature Phone.

F.10

User’s Guide Special keys

Answer ing a call usi ng a paired Bluetooth heads e t

Here is the procedure for answering a phone call when using a Bluetooth headset that i s paired to your
ESI Feature Phone via the ESI Bluetooth Headset I nterface.

Note: When an incoming call rings on the ESI Feature Phone, the headset will provide an audible ringing if

the headset supports this. This may cause a delay in the audio to the headset; some headset models
may not pass the audio through to the headset until the audible ringing has been completed.

1. When an incom ing call rings the Feature Phone, tap the Bluetooth he adset’s Call butto n1 or pre ss
the Feature Phone ’s pr ogr a mme d HEADSET key.
The HEADSET key on the Feature Phone will gl ow green.

Note: If the Bluetooth headset moves out of range, the call will remain connected via the Feature

Phone’s HEADSET jack but audio will be lost. When the Bluetooth headset moves back into
range, the Bluetooth connection will be re-established and audio will return..

2. When finished with the call , tap the Bluetooth headset’s Call button or press the Feature Phone’ s
HEADSET key.

Placi ng a n out bound cal l using a pair e d Bluetooth headset

1. With the ESI Feature Phone idle, tap the Bluetooth headset’s Call button or press the Feature
Phone’s pr o gr amme d HEADSET key.
The ESI Feat ur e Phon e’ s HEADSET key will glow green, and you’ll hear dial tone on the
Bluetooth headset.

2. Dial the desired telephone number.

Notes: Special features such as voice commands, switching between calls, etc., using the Bluetooth

If the Bluetooth headset moves out of range, the call will remain connected via the Feature

headset button(s) won’t be supported (unless you’re using a Cellular Access key2).

Phone’s HEADSET jack but audio will be lost. When the Bluetooth headset moves back into
range, the Bluetooth connection will be re-established and audio will return.

3. When finished with the call , tap the Bluetooth headset’s Call button or pre ss the Feature Phone’ s

HEADSET key.

(Continued)

1

The name given to this button may vary by headset manufacturer.

2

See the ESI Cellular Management User’s Guid e (ESI document # 0450-1189). ESI User’s Guides are available from

www.esiusers.com/downloads.

F.11

Special keys User’s Guide

Cautions

In general

Bluetooth is an industrial specification for low-powered, short-range wireless networking. It provides a
way to connect, and exchange information between, devices. Bluetooth is used not only in cellular phones
and hand set s but als o per so nal c omp ut er s, as well a s other devi c e s such as video game con sol e s.
Blueto oth de vices use a globall y reco gn iz ed, sec ur e, un l ic en se d, short-range rad i o fr eq uen cy.

Bluetooth compatibility

Not all Bluetooth-enabled headsets are alike, because different manufacturers implement Bluetooth
slight ly different ly . To minimize such issues, a h eadset should comply with th e Bluetooth 1.2 (or higher)
specification.

Still, even then, there can be difficulty in making Bluetooth devices interact. In particular, a Bluetooth­enabled h ea ds et ma y:

• Fail to pair with the ESI Bluetooth Headset Interface.

• Turn off its Bluetooth capability by itself, due to either a power-saving setting or interference from

other devices.

• Suffer noisy or bad connections o n calls. This can occur for a variety of reason s. The h eadset may

be too far awa y from the ESI Bluetooth Headset Interface, or it may encounter interferen ce from
other Bl uet oot h de vi c es (or even other objects suc h as wal l s, appli an c es, an d cordless phones) .

Some headsets t urn off while charging, causing the HEADSET LED to glow solidly. To reconn ect the
headset after charging, just turn the headset back on.

Here is a short list of he ad set s that ESI us ed whi l e bet a - te st in g the ESI Blu et oot h He ads et Int erf a ce
(but this is not intended as an endorsement of any of these, nor as a statement that they will always
work prop er ly wit h it) . For a ddit i on al up dat e s, visi t www.esi-estech.com/BT.

• Jawbone 2

• Plantronics

– Explorer 520 a nd 34 0
– Voyager 925

• Samsung WEP200

• Motorola H700

• Cardo Scalia 700

• Jabra BT20 20 a nd BT 8040

(To learn more about the ESI Bluetooth Headset Interface, vi sit www.esi-estech.com/BT.)

F.12

User’s Guide Special keys

Outside dial tone preference

If you make mostly outside calls, you may find this setting helpful. It tells your station to connect automatically to
an available outside line; i.e., you don’t h ave to dial 9 (or 8 or 71–76) before th e phone nu mb er. Therefore, whe n
you lif t the handset or pre ss SPEAKER, you will immediately receive an outside dial tone from the highest-
number ed line available to you.

1

Notes: To place an internal call while in this mode, press the appropriate station key or (a.) press TRANSFER to

On a Cordless Handset, press TALK to receive internal dial tone.

switch to internal dial tone and (b.) then dial the extension number.

Line keys

If some of your programmable feature ke ys have been programmed as line key s (you can progr am line keys by
using PROGRAM 2) , pr e ss an unl it ke y to acc es s the line. An outside cal l tr an sferred to your stat i on can be
answer ed by si m ply lifting the han dset or pressing SPEAKER. You do not have to press the line key. The LED
indications for th e line keys are:

LED Line status LED Line status

Solid red In use Blinking green Ringing at your station
Solid green Connected to your station Slowly blinking red On hold by another station
Blinking red Ringing at another station Slowly blinking green Held by you

Notes: Dialing 9 (or 8 or 71–76) to be assigned a line automatically is always available.
Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys.

Privacy release

This feature makes i t easy to “conferen ce-i n” on a c all: j ust press a line key assigned to the outsi de line the
call is using, and you’ll automatically join the call.

The illumination activity (such as blinking) otherwise is similar to that described above.

2

Private line

If a private line has been assigned to your station, you must have a line key programmed (see page C.2) in
order to access it.

1

This aspect (i.e., that it’s always the highest line available to you) can’t be changed.

2

This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature on your ESI

system, contact your System Admini strator.

F.13

Special keys User’s Guide

Optional features

The followin g optional feat ures may be accessible f rom your station. See the Administrator for details. In ma ny
of the cases you can dial the appropriat e feature code (one th at starts with 5) to activate or use the feature. In
some i nstances, you must u se a programmable feature key to serve as an on/off key for the feature (see
“Programmabl e feature key s,” page C.2).

Note: In the codes below, XXX = extension number..

Code Feature key Page

560 Manual day/night mode F.15 Y Y
561 Service observing F.15 Y Y
564 Headset key F.15 Y
565 Call forward key F.15 Y Y Y

565XXX Forward to a destination F.15 Y Y Y

566 Redial F.1 Y
567 Call forward/no-answer key E.9 Y
568 Message monitor key F.10 Y Y
569 Background announce key F.16 Y Y
570 Conference E.8 Y
571 Personal Greeting 1 F.16 Y Y Y
572 Personal Greeting 2 F.16 Y Y Y
573 Personal Greeting 3 F.16 Y Y Y
574 Caller ID key F.16 Y

575 and 576 Virtual answer keys F.17 Y Y

577 QuickPage F.17 Y Y
578 Mute/DND F.17 Y (DND only)
579 Voice mail F.18 Y
580 Override ring key F.9 Y Y
582 Record F.18 Y
583 Quick Switch F.18 Y
584 Account codes F.19 Y Y Y
599 Overhead page E.14

12-Key
Phone

ESI Cordless

Handset

24/48-Key

Phones

(Continued)

F.14

User’s Guide Special keys

Manual day/ni ght m ode (C ode 560)

You can use a programmable feature key to manually chan ge the system’s main auto-attendant greeting,
incomi ng c all dest i nat io n s, and CO li ne gr o up a cces s.
among: DAY, NGT, DAY2, NGT2, HDAY (holiday) or AUTO.

Tip: T o keep the system from being taken out of this mode, place it in auto and then delete the

programmable feature key’s programming.

Notes: The System Administrator can also change the mode and/or re-record the holiday greeting remotely to

handle unexpected closings, such as for inclement weather.

1

Each time the key is pressed, the display switches

2

Service observing (Code 561)

Your administrator may assign service observing capability to those users who need to monitor others’ calls
silently (e.g., in order to aid in quality assurance of call activity). To begin s ervice obser ving, press the
assign ed pr ogr a mma bl e fe ature key, followed by an exten sio n num ber or st ati on key. To disconti n u e
observing, press the station key again or hang up. As you observe another station’s incoming call, your display
shows t o whom that station is connected and how long the call has lasted.

Note: The Administrator must authorize service observing for your station, and the Installer must program the

list of allowed extensions.

Headset key (Code 564)

Note: It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a

headset as desired.

This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
“Head set operation,” page F.10). Press the key to receive di al tone or to answer a ringing call. Press the key
again or pr e ss RELEASE t o disconnect from the call.

Call-forward key (Code 565 or 565XXX)

Note: The 48-Key Feature Phone has a dedicated call-forward key (CFWD).

If you frequently call-forward your phone ( see “Call forwarding,” page E.9), you can program a programmable
feature key as a call forwarding key to a u tomatically turn forwarding o n and of f. If you a lways forward to the
same extension, you can program a key with both 5 6 5 and the extension num ber.

Redial (Code 566)

This redials the outbound number (i.e., not int er n al ext en si on) most re ce nt ly di al e d fro m your station.

Call-forward/no-answer key (Code 567)

Note: Not available on an ESI Cordless handset.

Enables or disables the call-forwarding/no-answer feature. When this feature is enabled and som eone cal ls
your station but receives no answer, the call will go to the destination you’ve programmed (for more details,
see pag e E.9). The difference between this feature (Code 567) and traditional call forwarding (Code 565) is
that, with t his feature, your phone act ually rings first before going to the selecte d destination.

1

Depending on how the Installer has programmed your system, day and night mode for incoming calls and CO line group access may not change

upon use of this key.

2

AUTO indica tes t hat the syste m will foll o w the day/ nigh t mo de tabl es p rogr ammed by the In stall er .

F.15

Special keys User’s Guide



 

Message monitor key (Code 568)

Easily toggl e the mes sage moni tor mode on or off wi th this key. ( O therwise, you can perform the toggle by
pressing PROGRAM 3 6 and following the prompts.)

Background announce key (C o de 569)

During cal l wai t i ng, you c an al so ma ke a bri ef, pri v ate background announcement (see “Background
announ ce feature,” page E.11) to the station's earpiece (i f the station user has ena bled this feat ure). Hold
down t he key unt il you hear a beep, then begin talking; release the ke y when finish ed.

Personal greeting keys (Codes 571–573)

These keys will provide for easy activation of one or more of your personal greetings (see “Personal
greetings,” page D.1). The key's LED will be green for the associated personal greeting that is active. These
keys can be used in place of or in conjunction with manual activation of the greetin gs in programmin g mode.

Caller ID key (Code 574)

Notes: Not available on an ESI Cordless Handset.
This works only if you are receiving Caller ID service from your provider. Consult your Administrator,

Press this programmable feature key to see the stored Caller ID records for yo ur extension’s 25 most recently
received calls. Use t he scroll keys ( / ) to view Caller ID information from different calls. (The system stores
Caller ID records for only extensions which have a Caller ID key assigned; so, when you first assign the key,
you’ll have no previous records through which to scroll.)

if needed.

Note: The Caller ID key will light only when there’s a missed call. Although voice mail messages’ Caller ID

The phone display will also indicate each call’s classification as shown in this chart; also, if this is the first time
you’re seeing this particular call’ s record,

Classification

Answer ed by the station ANS A
Missed call (abandoned call) MISS M
Went to your v oice mailbox VM V
Answer ed by “other” means (c all-forwarding, use of

someone else’s PICKUP key, etc.)
New recor d

While a record is on the display , you may do the following:

information also is stored by the system, waiting voice mail lights only the VOICE MAIL ke y.

appears to the left of this indication.

On 48-K ey Phone,

third line

RE R

On 24-Key Phone,

second line

• To dial the cal ler di splayed, press REDIAL.

• To view th e telephone number (rather than the name), press 2.

1

• To delete a record, press 7 while the record is on the display.

• T o store the record in your Personal Dex, press ESI-DEX.

To finish, press the Caller ID key agai n (or press RELEASE).

1

Not applicable to a 48-Key Feature Phone, which shows both the number and (if included in the Caller ID record) the name.

F.16

User’s Guide Special keys

Virtual Answer Keys (Codes 575, 576)

Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.

You can program a Virt ual An sw er Key to play a greeting to a caller when your extension is busy and
route the caller to a desir ed dest ination by pressing this key. Program a pr ogrammable function key
with either 5 7 5 or 5 7 6. Prompts will instr uct yo u in how to record the greeting and program the
caller’s destination.

The destination ca n be either the default call waiting or another station; the system takes the caller there after
playing the recorded greeting. With call waiting, the sys tem places the caller on hold as call waiting (“ campin g
on”) for your stati on; if the caller can’t wait, he/ she may (a.) press 1 to reach your voice mail, (b.) enter
another extension or (c.) press 0 to re ach the O perator. Wi th another station selected, th e call is forwarded to
the stati o n.

T o record the greeting from an idle phone:

1. Press the chosen programmable function key; then press RECORD.

2. Follow the prompts to record the greeting and program th e destination.

Sample greetings for Virtu al Answer Key s:

“Hello. This is Har vey. I’m currently on another line, but I ’d really like to speak to you. Please hold and I’ll
be with you sh or tly. However, if you don’ t wi s h to wait on ho l d, pr ess 1 to leave me a voice message. You
may also either dial another extension or press 0 to reach the Operator.”

“Hello. This is Bill. I’m currently on another line, but I have been notified of your call. I am sending your call
to our Sales D epartment administr ator for more immediate assistance. Pl ease re m ain on the line as your
call i s bein g transferred. Thank you.”

Note: If a caller presses 1 to go to your voice mail, the call will go into that extension’s mailbox, regardless of

Here’s an example. The Installer has set the call-forwarding for extension 101 to go to mailbox 102. The

whatever call-forwarding settings your ESI Installer has made.

user at extension 102 uses a Virtual Answer Key to answer a call, and the caller presses 1 when
prompted to go to voice mail. That caller will go to mailbox 101 — not mailbox 102.

QuickPage (Code 577)

Normally used by an operator, this key lets you quickly put on hold, and page, a station u ser. While on a n
outside-line call , you c an pres s a Quick P age key, then enter a stati on number (or press a program m able
featur e ke y pro gra mm ed for an ext e nsi o n) and the s yst em wi ll aut omatically page th e per so n

1

, then forward

the call to the per s on’ s voice mailbox if he/ s he does n’ t an sw er.

Mute/DND key (Code 578)

This multi-mode key ’s function varies, depending upon whether the phone is on a call or idle:

• If the phone is on a call (off-hook) — Mute s the microphone so that the person on the other en d of the

line can’ t he ar yo u.

• If phone is idle (on-hook) — Puts the phone i nto do-not-distu rb (DND) mode, sendi ng callers directly to

your voice mailbox

Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or

“un-mute” an ESI Cordless Handset, use the keys on its side.

2

.

1

The system will access the paging zone for the extension and play the user’s name as recorded in the directory (if no name is recorded, it will page

by extension number) followed by the phrase “you have a call on hold” and the line on which the caller is parked — e.g., “John Doe, you have a call
on line 21.”

2

Or, alternatively, to other routing ( such as the Ope rator or anothe r coworke r’ s exte nsion) set by the In staller.

F.17

Special keys User’s Guide

Voice mail (Code 579)

Allows a 12-K ey Feat ure Phon e (which lacks a dedi cated VOICE MAIL key) to have voice ma il access.

Warning: To use voice mail from a 12-Key Feature Phone, you must assign this code to a programmable feature

key. Failing to do so will d is able the mailbox. (When you try to access a disabled mailbox, the system
will notify you that it’s disabled.) You still can retrieve previously left messages and access user
programming, but the mailbox won’t be able to receive new voice messages. Therefore, to enable the
mailbox, assign key code 579 to a programmable feature key.

Override ring (Code 580)

The override ring f eature let s y ou place a call — station-to- station or o ut s i d e line — or l e av e a me s sa g e when
another call is ringing. F or full details on u se of this feature, se e “Override ring,” page F.9.

Record (Code 582)

Note: Available for only ESI Cordless Handsets and the 12-Key Feature Phone.

Press this key to record an y phone conversation — or, when the Cordless Han dset is idle, to record a
personal memo. For m ore details on using your E S I system’s c all recording features, refer to “Live recording,”
page D.6.

Quick Switch™ (Code 583)

Important: For the Quick Sw itch fe atu re t o work, you r In sta ll e r or Syst em Admin ist r ator mu st ha ve p ro gram me d a

Press thi s key t o tr an sfer an a cti ve cal l between a desktop ESI Feat ur e Pho ne an d an ESI Cor dl e ss Ha nd set
(either direction).

relationship between your desktop extension and Cordless Handset; and, obviously, you’ll want to
program the key on both the desktop Feature Phone and the Cordless Handset.

Quick S witch ring options

When bot h the desktop extension and Cordless Handset are idle, press the Quick Swi tch key. Fol low the
visual and au di ble pr o mpt s and u se t he scr oll k eys t o cha nge t he pr ogr am ma ble options concer ni ng wh at
happen s when a caller dials (or is transferred to) either yo ur de skt op p ho ne or Cor dl e ss Ha nd set:

• RING DESKTOP — Only the desktop phone will ring.

• RING CORDLESS — Only the Cordless Handset will ring.

In either of the two cases above, re-routing (including to a voice mailbox) will follow the desktop phone.
The other choice is:

• NO RING OPT — If a caller di als (or is transferred t o) the deskt op phone, only that phone rings. If t he

caller dials (or is t ransferred to) the Cordless Hand set, only the Cordless Hand set rings. Re-r outing
follows whichever phone ran g.

(Continued)

F.18

User’s Guide Special keys

Performing Quick Switch

While you’re on a call, or while a call i s ringing to the desktop, the Quick Switch key on y our des ktop
Feature Phone glows solid green; this i ndicates that you can perfor m a Quick Switch. To transfer the call
to your Cordless Handset:

1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to
ring, while s imultaneously dis connecting the desktop Feature Phone.

2. On the Cordless Handset, answer the ringing call by pressing TALK. Once a gain, the Quick Switch
key on the desktop Feature Phone glows green to indicate the ability to perform a Quick Switch.

3. When and if desired, press the Quick Switch key on the deskop Feature Phone. This “blind-transfer s”
the call back to the desktop Feat ure Phon e, causing it to ring, while simultaneously disconnecting
the Cordless Handset.

Of course, you can do this in exactly the reverse order — i.e., if you start out with a call on yo ur Cordless
Handset, you can Quic k Switch it to your desktop phone and, if desired, back again.

Notes: If you transfer a call unintentionally, pressing FLASH won’t retrieve the call. However, you can

If (a.) you’re on a call and (b.) another call comes in and (c.) you Quick Switch the active call to the

perform another Quick Switch or use the PICKUP key to pick the call from the ringing extension (i.e.,
press  followed by the extension number).

other phone (desktop or Cordless) . . . the call-waiting caller will continue to ring and follow regular
system routing (such as to your voice mailbox) if not answered in some manner.

Account codes (Code 584)

The ac count co des key lets you assign an a ccount code to a specific call. The system stores this in a re cord
which your company can use for tracking purposes. This can be especially helpful in environments such as
legal offices, consultancies, adver tising agencies an d others where i t is cri tical to confirm billable hours for
your clients.

Note: For exact codes to be used, consult your System Administrator.

During a call, press the key and enter a designated account code. The code must be numerical o nly — i.e.,
between 0 and 9, only — and no more than 10 di gits long.

For great er con ve nie n ce, yo u ca n as sig n fr equ e ntl y u sed acco unt code s t o programmable feat ur e key s. In
each case, just program 5 8 4 followed by the desired account code.

General informat ion regar di ng us e of a c c ount codes

• Account c od es ar e appl i c abl e to o nly out side calls (not int er nal “ int er com” c all s).

• You can enter more than one account code during the same c on ver s at io n — par ti cularly useful in a

conference c all that involves multi ple clients or custom ers.

• Neither an incoming caller or a person being called will hear the tones as you enter account codes.

• If you enter an incorrect account code, just press the account code key again and enter the

desire d num ber.

• Pressing the account code key won’t affect the recor ding of a call.

• It’s n ot nece ssary to enter an acc ount cod e to place an outbound call.

• The system won’t prevent entry of an invalid account code.

F.19

User’s Guide Analog stations

Analog station s

If your station has been installed as a n anal og st at ion, it will be able to use only a standard-type telephone.
Becaus e the phone isn’t digitall y integrated to the system ( like the ESI Feature Phones), its operation and
capabilities will be different.

1

Note: The following ESI system features are not available to analog stations:

Tip: T o use a non-ESI cordless phone in conjunction with an ESI Feature Phone, program a programmable feature

• Call forwarding.

• DND.

• Exclusive hold.

• Call recordi ng.

• Overhead paging access (unless overhead paging is included in a paging zone).

key (or use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer
program the cordless phone’s station programming to forward unanswered calls to your ESI Feature
Phone’s mailbox.

FLASH

A flash-hook, or FL ASH — a momentary break in the connection — is requ ired to perform many of the station
operations below . You can generate a FL ASH by mom entarily depressing the hook switch (or, if your phone
is so equipped, press the special key on your phone).

Caller ID

If you subscribe to Caller ID from your telephone service provider, the Caller ID display will show an outside
caller ’s name and/or number.
such as UNAVAILABLE, PRIVATE, or NO DATA SENT.

On internal station-to-station calls, the Caller ID display will show the extension number as the calling number,
and the stat i on na me as t he cal ler ’ s nam e.

Note: Caller ID will not display with call-waiting.

2

In som e instances, the ser vice provide r can send onl y a general caller status —

Placing calls

When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 71–76) to access an outsid e line and
dial the number. To place an internal call, simply dial the extension number, department number, etc.

1

If you're not sure about the installation of yo ur statio n, con ta ct your admini stra tor .

2

If you don’t subscribe to Caller ID, the display will show (instead of the caller’s na me or number) whi ch line is recei ving the call .

G.1

Analog stations User’s Guide

Transferring calls

Transferring outside calls

While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a
blind t ransfer, wait until the called person answers, announce the caller and then hang up. If th e transferred-to
person does not answer, FLASH to be recon nected to the original caller.

Transferring a call to a mailbox

To transfer an outsi de call er to anot her user’ s mai lbox, FLASH and dial # and the mailbox number. Y ou and the
caller will be conn ected to that user’s personal greeting. You may choos e to han g up immediately or listen to
a portion of the personal greeting to assure yourself that you have placed the cal ler into the correct mailbox. If
not, FLASH to e xit the mailbox and b e reconnected to the original caller.

Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy

of the message, you will automatically be disconnected at the record tone.

Transferring a call to the main gr eeting

T o transfer an outsi de caller to th e main greeti ng, FLASH, dial # and hang up.

Transferring a user to his/her mailbox

T o transfer t o his/her mailbox a u ser who's calling from the outside to pick up messages, FLASH, di al , and
the appropriate mailbox number and hang up.

Conference calling

T o create a co nfer e nc e call :

1. Establish the first call.

2. FLASH twice (wait one sec ond between FLASHes) to place t he call on hold.

3. Place a second cal l as yo u norm a ll y wo ul d.

4. Once connected to the second call, FLASH again to connect all of you together.

Notes: To add each additional member to the conference, FLASH once and then repeat steps 3–4.
The system allows up to 16 conference members (whether on the ESI system or outside) at once. This

means there could be one conference with five members, another with three, and still another with eight —
or there could be one with 16 members (in which case there could be no other conferences until members
began to hang up from that conference).

To remove or disconnect a conference you’re in, just hang up (disconnect).
To cancel adding someone to a conference, hang up if:

• The phone is ringing the add-in member ’s number.

• The add-in member answers the call (you will have only the option to disconnect).

• You’re routed to a voice mailbox (if i t’s a station-to-station call).

In all cases, when the analog station disconnects to cancel the add-in member, the call will ring back and
connect to the original station or outside line. You will be automatically reconnected to the three-member
conference w hen cancelling the addition of a fourth m em ber .

Note: Once you FLASH twice to create a new conference, you can’t toggle between calls or transfer a connection.

G.2

This is the same when adding a fourth member to an existing conference.

User’s Guide Analog stations

 

Call forwarding

Your station has been pre-programmed by t he Installer to call-f orward your pho ne when i t is busy or does not
answer (usually to your mai lbox). In addition you ca n tempor arily call-for ward all of your calls to a nother station
or another User’s mailbox.

Lift the handset, dial 5 6 5 and dial the ext ension number ( or # an d the mai lbox num ber) to which the system
should forward all calls.

Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI system will return the call to

T o turn off cal l forwarding, dial 5 6 5 * without selecting a desti n ati o n, and h an g up.

your mailbox.

Call waiting

T o enable call wai t i n g for yo ur st ation, press  XXX 5 3, where xxx represent s your analog station’s extension
number. Then, if someone calls you while you’re already on a call, you’ll hear a tone in your earpiece. FLASH to
toggle between the original call and the call waiting. To drop either call, hang u p while connected to the call to be
dropped. When your phone rings, lift the handset and you will be reconnected to the other caller.

Call hold

This is used to place external callers1 on hold for retrieval from any stati on within the ESI system.

Putting a call on h ol d

While on an out si d e call , FLA SH an d dial   . A short voice prompt will tell which line number the call is
using; you will then receive internal dial tone.

Retrievi ng a cal l fr om on hol d

From internal dial tone, dial   and the line number where the call is on hold.
Dial

Hold recall

0 to answer t he olde st held call in the system.

If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if your
station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the held call.

If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two calls,
FLASH (or hang up, wait for ring, then answer).

1

An analog station can’t place an internal call on hold.

G.3

Analog stations User’s Guide

Paging

This functio n allows for paging through an o verhead paging system and/or designated available telephone
speakers.
Press # and 0 to access all av ai l abl e st ations.
Press # and 1, 2 or 3 to acces s a pr ogr amm ed pa gi ng zo ne.

Note: A page will not be sent to the speakers of phones in use.

Tip: T o page for pick up of an outside call, put the caller on hold by dialing   . A voice prompt will indicate

the line number. Then page the person and announce the line number for retrieval. For example: “John, you
have a call on line 1. John, pick up line 1, please.”

Overhead pagi ng

Stati on num ber 199 is de signated as t he overhead paging port. If the ESI system has been connected to an
overhea d pa gin g sy st em , you c an pa ge by di aling 1 9 9 and m aking your announcement after the tones.

Call pick-up

A call ringing at another station can be picked-up by pre ssing  and dialing the extension number. Dialing  0
will answer the longest ringing outside call.

Voice mail operation from an analog station

The ESI system will provide accurate and timely messages. Others will become more comfortable leaving you
voice m essage s if you pick-up an d respon d to your messages pr omptly.

Personal gr eet ings

Initially, your m ailbox has a ge neric greeting: “You have reached the mailbox for extensi on xxx, dial zero to
reach the operator or begin recording at the tone.” You can record up to three different personal greetings in

your ow n voice indicating your availability to return calls.

Sample greeting 1:

Sample greeting 2:

Sample greeting 3:

(Continued)

Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial zero to reach
our operator, or leave me your name, number and message at the tone and I’ll get back to you as soon
as I can.

Hi, this is [name]. I’m out of the office. You may dial 1 2 2 for my assistant or, if you prefer, you may
leave me a voice message at the tone — I’ll check in regularly — or, if it’s important, dial 4 to reach me
on my cell phone.1

Hi, this is [name]. I’m away from my desk at the moment. To reach the operator, dial zero. Otherwise,
leave your name and phone number at the beep so I can return your call.

1

These sample greetings refer to certain features which may not be activated for your extension; consult your System Administrator for additional

information, if necessary.

G.4

User’s Guide Analog stations







Following is a list of options that you m ay wish to include in your personal greetings:

Option Instruction

0 To reach the operator
1 To skip directly to the record tone (or “beep”)
2 To mark this message as urgent (see “Urgent messages,” page D.8)
3 To page (internally) the person for whom the caller is leaving a voice mail message
4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.3)1
8 To the main greeting (if your system is using the auto attendant)

XXX An extension number of another user

Note: Option 3 is available only when personal greeting 3 has been recorded; and option 4 is available only

Shortcut: When leaving a message in another mailbox, press 1 during the personal greeting to advance directly to

when personal greeting 2 has been recorded.

the record tone without having to listen to the remainder of the greeting.

You can cha nge th e per so nal gr eet i ng s as oft e n as nec es sar y by r ec ord in g over a pre vi ou sl y rec or de d
personal greeting.

Warning: Deleting your personal greeting will not revert to the initial default greeting, but will turn off your mailbox.

Message waiting indication

If you have new messages, you will hear a short prompt (“Y ou ha ve new m essa g es”) followed by internal dial
tone w henever you lift the handset to place a call. You can cho ose to retrieve your messages then, or place
the call .

Note: The ESI system doesn’t support any visual message-waiting indication on an analog station.

Retrieving messages

You can pick up m es sa ge s fro m your st at i o n, whe n awa y fro m t he of f ice or from an ot her Us er’ s ESI Fe at ur e
Phone.

1. Lift the handset , and then dial
you hear the Main Greeting, press
you by pressing VOICE MAIL

2. If required, enter your password. the ESI system will announce the number of new and old messages
and will start playback of messages with the oldest new message and continue until all messages and
recordings have played.

Voice-prompted instructions will be played at the end of each message. Once you've learned these prompts
(see the chart, “Functions available during analog station voice mail message retrieval,” page G.6) you can
proceed more r apidly by pre ssing one of the following keys any ti m e during the message or during a prompt.

followed by your extension number. If calling from the outside, when

and enter yo ur ext en sio n num ber; or have t he op er at or tr an sf er

and then ent ering your extension number.

1

If your system i s usin g ESI P resen c e Man age me nt , con su lt the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about

additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management , consult
your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

G.5

Analog stations User’s Guide



Functions available during analog station voice mail message retrieval

Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature

Phone (see page D.4).

Key Function Description

1 Pause Pauses for one minute or until 1 is pressed again.
2 Hear time/date Pauses the message, plays the time/date of when the message was

left and resumes.

4 Back up (rewind) When pressed during message playback, rewinds 4 seconds for each

key press. If pressed after the message has finished, it returns you to
the beginning of the message.

5 Access user programming Accesses user programming menu.
6 Move Moves a copy of the message to another User’s mailbox.

To move the message without an introduction, press 6 when prompted.
To add an introduction, press 1 when prompted. When you’ve finished
your recording, press 1 to stop; You will be returned to the original
message in your mailbox.

7 Delete Deletes the message from the mailbox (see “Message Recycle Bin,”

page D.8).

8 Main greeting Goes to the main greeting (if your system is using the built-in auto

attendant).

9 Save Saves the message (it will be played as an old message the next time

messages are picked up).

9 9 Save as new Saves the message as new.

0 Operator Transfers you to the operator.

# Leave a message Lets you record a message in one or more mailboxes. At the prompt,

enter the desired mailbox number. Press # and then enter up to 65
mailbox numbers, using the phone’s dialpad. Mailboxes in a
department count toward the maximum of 65.

To disconnect Always press  before hanging up (pressing it during message

playback saves the message and any other unsaved messages).

Retrieving messages from another user ’s ESI Feature P hone

Press VOICE MAIL  and dial your extension number. Follow the procedures described previo usly (see
page G.5).

G.6

User’s Guide Analog stations

Analog station programming

After logging into your mailbox (pressing  foll owed by the mailbox number), dial 5 to program.

1 Select personal greeting

Select t he de sir ed gr e eting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as
the curr ent gr e eting by pressing #.

1 Record personal greeting

Begin recording at the tone; press 1 to stop. The new personal greeting automatically r eplaces the
previous greeting.

Note: Your mailbox will be disabled if no personal greeting exists.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning: Don't delete all of your greetings. If you do, the system will turn off your mailbox until there is once

again at least one greeting.

3 Hear current pers ona l greeting

3 Call waiting

1 Enable call waiting
0 Disable call waiting

5 Password

The password will apply to station programming, voice mail retrieval and certain other features
(when activated).

1 Enter new password

Your password m ay consist of 2–8 digits followe d by # (0 cannot be the first digit). Entering 0 (zero) as the
sole password will turn off the password requirement.

2 Delete current password
3 Hear current password
4 Password security level

Select one of the followin g passwor d levels.

Selection Result

0 No password required for access from any phone
1 Password required only for remote access, either off-premises or from other stations within the system
2 Password always required

G.7

Analog stations User’s Guide

Off-premises message delivery

The ESI system can be program m ed to deliver messa ges to an off-premises pho ne and/or to page you when
your voice mailbox r eceives a message. You can set the phone number (cell phone, home number, another
extension, etc.) or the pa ger nu mb er and a delay time (the period that the system is to wait before attempting
to deliver the mess age/pa ge).

Note: You must record and use Personal Greeting #2 for this feature.

The Admi nist r at or ca n al so set for your st ati o n the:

• Number to be called or paged

• Delay period before attempting message d elivery

• Number of att em pt s

• Interval bet ween attempts ( in increment s of 30 minute s)

• "Quiet period ” which suspends mes sage delivery for late night, etc.

If you have programmed both an off-premises delivery number and a pager number, the system will prompt
you to choose one of the following delivery options:

• Phone-only

• Pager-only

• No off-premises delivery

Phone delivery

Whenever it receives a new message into your mailbox, the system will call the number that you have
programmed and play the prom pt “You have messages; please ent er your password.” The prompt will
repeat t hre e tim es before assuming t hat n o one ha s an swer e d an d disconnectin g.

Upon an swering, enter your passwor d (if no password is set, you must enter 0). You will then be
conne cted to your mailbox and can proceed with normal message retrieval operation.

Note: A “” response instead of the password will cause the system to suspend calling until another new

message is received.

Pager notificati on

Pager notifi cation can be programmed to operate as the sole notification.
You can have the system call and activate y our external pager whenever the first new messag e is left in

your ma ilbox and repeat the page (at the interval programmed by the administrator) until all new
messages have been retrieved.

Note: Entering or deleting the phone number that is to be called for off-premises delivery or to activate your

pager will turn the feature on or off, respectively.

G.8

User’s Guide Analog stations

6 Off-premises message delivery

1 Delivery options

1 Delivery to phone number only

2 Notify pager only

0 No off-premises deli very

2 Phone delivery

1 Enter phone number

Enter the phone number followed by # (24 digits maximum). Do not include an outside line access
code (i.e., don’t add 9, 8 or 7) before the number.

2 Delete phone number

Delete s the cur r ent ph on e number.

3 Hear current phone number

Plays bac k th e current phone number .

3 Pager notification

1 Enter pager number

Enter the pager number followed by # (24 digits maximum). Do not include an outside line access code
(i.e., 9, 8 or 7) b efore the number.

2 Delete pager number

Deletes the currently programmed pager number.

3 Hear current pager number

Plays back the currently programmed pager number.

9 Message Recycle Bin (un-delete)

Each user’s 10 most recently deleted messages will be stored in a Message Recycle Bin to allow the user to
recover messages that may h ave been deleted in error.

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore
the me ssage to your mailbox as an old messa ge.

G.9

Index

/ keys. See Volume/scroll keys
12-Key Digital Feature Phone, A.5
24-Key Digital Feature Phone, A.4
Analog stations

Off-pre m i ses de li v ery, G.8
Programming, G.7

Voice mail operations from, G.4
Attendan t op er a t io n, E.1 5
Backgro un d an no un c e, E.11
Backgro un d an no un c e key, F.16
Basic phon e u se , E .4
Blind transf er, E.5, E.6, E.7
Broadcast mailbox. See Group/broadcast mailboxes
Call forward key, F.15
Call forwarding, E.9

Call forwarding/no-answ er , E. 9, E.10

Call forwarding/off-premises, E.10
Call pick-up, E.14
Call waiting, E.11

Backgro un d an no un c e, E.11

Station- to-station, E.1 1
Caller ID, E.1

Analog stations, G.1

Caller ID key, F.16
Cascade notification mailbox programming, D.12
Conference calling, E.8

Analog stations, G.2
Console, A.3
Day/night mode, F.15
Dial tone , E. 3

Preference, F.13
Dire ct station s elect , E .5
DSS. See Direct stat i on s e lec t
Esi-Dex, F.2

Perso n a l Dex

Adding names, F.4
Deleting names, F.6

System spee d di a l ing, F.9
Expansion Console, A.8

Secon d, A .9
Fixed feat ure keys, E. 2
FLASH key, F.1
Group/broadcast mailboxes, D.10

Programming, D.10
Gues t mailboxes

Off-pre m ise s de li ver y , D. 9

Programming, D.9
Hands-fr e e an sw er , E.2
Headset key, F.15, G.1
Headset operation, F.10
Hold, E.12

Exclusive hold, E.13

Retrieving a call, E.13

Retrieving a held call, E.13
Interna l ca l l s, E.4

Blind transfer, E.7

Supervised transfer, E.7

Transferring, E.7
Leaving messages, D.2
LEDs, E.2
Line keys , F.13
Live call screening (Message monitor mode), F.10
Live out sid e ca ll s , E. 15
Mailboxes

Cascade notification, D.12–D.13

Manual day/night mode, F.15
Message light. See Status Indicator Lamp
Message monitor key, F.16
Message mo ni to r mo de ( liv e ca ll screening) , F.10
Message Recycle Bin (un-delete), C.7, D.8, D.9, D.13
Message retrieval, D.3

Off-pre m ise s de li ver y , D. 7

Urgent me ssa ge s, D. 8
Message(s) waiting, D.3
MUTE/DND ke y, E.3
Off-pre m ise s del i ver y , D. 7, G.8
Operat or s ta ti on , E .1 5
Outs ide calls, E. 4

Blind transfer, E.5, E.6

Supervised transfer, E.6
Outside dial tone preference. See Dial tone
Paging, internal, E.14

Overhead paging port (199), E.14, G.4

Paging through phones, E.14

Zones, E.14
Password, C.5
Perso n a l Dex. See Esi-Dex
Personal greetings, D.1, F.10, G.4

Personal greeting keys, F.16

Reminder, F.10
Phone u se

Basi c, E. 4
Playba ck of rec ord i ng s. See Live recording
Programmable feature ke ys, C.2, E.1
Programming

Cascade notification mailboxes, D.12

Group/broadcast mailboxes, D.10
Quick Groups, D.2
Quick Move, D.6
QuickPage, F.17

RECORD key, D.6
REDIAL key, F .1
RELEASE key, F.1

Retrieving messages, D.3, D.5, D.7
Ring tone, C.5
Ring volum e, C.5
Scroll keys. See Volume/scroll keys
Second Expansion Console, A.9
Service observing, F.15
SPEAKER key, E.2
Speed-dial keys, C.3
Station keys, C.2
Station options, C.4

Station audibl es, C.5

Ring tone, C.5

Ring volum e, C.5
Status Indicator Lamp, D.8
Supervised transfer, E.6, E.7
Transferring an internal call, E.7
Un-delete. See Message Recycle Bin
Urgent me s sage s , D. 8
User programming

Exiting pr o gr am m in g mo de , C. 1
Programmable feature keys, C.2

Select personal greeting, C.2
Virtual A n sw er Ke y s, F.17
VOICE MAIL key, D. 1
Voice mail programming

Cascade notification mailboxes, D.12–D.13
Volume/scroll keys, E.3

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