ESI ESI-1000, ESI-600, ESI-200, ESI-100, ESI-50 User Guide

ESI Phone

FOR ESI Communications Servers

ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI - 50

Covering these current ESI phone models:

48-Key Fea t ure Phone • 24-Key Feature Phone • ESI Cordl e s s Ha nd s e t II

. . . and these legacy ESI phone models:

12-Key Feature Phone • [Original] ESI Cordless Handset

User’s Guide

ESI 60 Business Phone • ESI 40 Business Phone

0450-1047

Rev. N

For on-li n e he lp , vi sit www.esi-estech.com/users.

About ESI

ESI (Estech S ystems, Inc.) is a privately held corporation based i n Plano, Texas. Fou nded in 1987, ESI designs and builds innovative tele communications products for bu siness es like yours. Because of their powerful combination of value and features, ESI products are c o nsistently recognized by indu stry publications and leaders.

Copyright © 2011 ESI (Estech Systems, Inc.). Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Softwa re Corporation. E thernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and

Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered

trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.

Introduction..................................................................................................................................................................................................................................... A.1

ESI 60 Busin e ss P ho ne........................................................................................................................................................................................................... A.2

ESI 40 Busin e ss P ho ne........................................................................................................................................................................................................... A.3

48-Key Feature Phone.............................................................................................................................................................................................................A.4

Optional Expansion Consoles.................................................................................................................................................................................................. A.5

24-Key Feature Phone.............................................................................................................................................................................................................A.6

12-Key Feature Phone (lega c y pro du ct)................................................................................................................................................................................... A.7

ESI Cordless Handset II........................................................................................................................................................................................................... A.8

Connect in g your ESI phon e..................................................................................................................................................................................................... A.9

Help mode (Verbal User Guide)...................................................................................................................................................................................................... B.1

User programming: An introduction...............................................................................................................................................................................................C.1

Voice mail op e rat ion........................................................................................................................................................................................................................D.1

VOICE MAIL key ..................................................................................................................................................................................................................... D.1

Persona l gre et i ng s...................................................................................................................................................................................................................D.1

Leaving messages . . ..............................................................................................................................................................................................................D.2

AutoPage................................................................................................................................................................................................................................ D.3

Moving an d de let i ng a me ssa ge...............................................................................................................................................................................................D.3

Off-pre m ise s “re a ch-me”..........................................................................................................................................................................................................D.3

Message retrieval....................................................................................................................................................................................................................D.4

Live recording..........................................................................................................................................................................................................................D.8

Off-pre m ise s mes s ag e de li very................................................................................................................................................................................................ D.9

Message Recycle Bin (un-delete)...........................................................................................................................................................................................D.10

Status ind i ca tor la mp............................................................................................................................................................................................................. D.10

Setting up ESI Mobile Messaging........................................................................................................................................................................................... D.11

Setting up twinning.................................................................................................................................................................................................................D.14

Optiona l vo ice ma i l feat ur e : Gue s t ma ilb o xe s......................................................................................................................................................................... D.15

Optional voice mail feature: Group/broadcast mailboxes.........................................................................................................................................................D.17

Optiona l vo ice ma i l feat ur e : Ca sca d e not if i ca tion ma i lb o xes....................................................................................................................................................D.18

Optiona l vo ice ma i l feat ur e : Q & A ma ilb o xes......................................................................................................................................................................... D.20

ESI phone operation........................................................................................................................................................................................................................E.1

Display.................................................................................................................................................................................................................................... E.1

Caller ID.................................................................................................................................................................................................................................. E.1

Keys........................................................................................................................................................................................................................................ E.2

Dial tone..................................................................................................................................................................................................................................E.4

Basic phon e u se......................................................................................................................................................................................................................E.5

Direct st at ion s e le ct io n............................................................................................................................................................................................................. E.6

Transferring an outside call . . ..................................................................................................................................................................................................E.6

Transferring an internal call . . ................................................................................................................................................................................................. E.8

Confere nc e ca l ling...................................................................................................................................................................................................................E.9

Call forwarding................................................................................................................ .......................................................................................................E.10

Call waiting............................................................................................................................................................................................................................ E.13

Hold/ex clu si v e ho ld op er a t ion .................................................................................................................................................................................................E.14

Paging...................................................................................................................................................................................................................................E.16

Call pickup .............................................................................................................................................................................................................................E.16

Optional features................................................................................................................................................................................................................... E.17

Special keys......................................................................................................................................................................................................................................F.1

Esi-Dex....................................................................................................................................................................................................................................F.2

Override ring.............................................................................................................................................................................................................................F.9

Message mo ni to r mo de (live ca ll s cre en ing)............................................................................................................................................................................F.10

Persona l gre et i ng rem in der.....................................................................................................................................................................................................F.10

Headset op era tion..................................................................................................................................................................................................................F.10

Outside d ia l tone pr e fer en c e...................................................................................................................................................................................................F.13

Line keys................................................................................................................................................................................................................................F.13

Using an ESI desktop IP phone remotely.......................................................................................................................................................................................G.1

Using Esi-Link ................................................................................................................................................................................................................................. H.1

Network numbering..................................................................................................................................................................................................................H.1

Locatio n Key s..........................................................................................................................................................................................................................H.1

Program ma b le fea ture keys and E si- L ink : an in tro du cti o n.........................................................................................................................................................H.2

Dialing an E s i- Li n k lo cat io n...................................................................................................................................................................................................... H.3

Using feature keys with Esi-Link...............................................................................................................................................................................................H.5

Other Es i-L i nk fea tu r e s............................................................................................................................................................................................................H.8

ACD agent oper ation.........................................................................................................................................................................................................................I.1

Program m ing th e ag en t lo g- o n/ of f ke y........................................................................................................................................................................................I.1

Wrap mode...................................................................................................................... ..........................................................................................................I.2

LED indica tor.............................................................................................................................................................................................................................I.2

Display ind i c at ion s.....................................................................................................................................................................................................................I.3

While logg ed on: no DN D, m on it or mod e, cal l for ward, or progr am m in g.....................................................................................................................................I.4

ACD administrator key...............................................................................................................................................................................................................I.5

Analog stati o ns................................................................................................................................................................................................................................J.1

Placing c a lls.............................................................................................................................................................................................................................J.1

Transferring cal l s......................................................................................................................................................................................................................J.2

Call hold...................................................................................................................................................................................................................................J.3

Call pick- up ................................................................................................................... ............................................................................................................J.3

Voice ma il op er a t ion fr o m an an alog st at i on..............................................................................................................................................................................J.4

Analog sta ti on pro gr a mm ing.....................................................................................................................................................................................................J.6

Index

User’s Guide Introduction

Introduction

Acces sin g the ri ch ESI f eat ure set i s sim pl e and ea s y thr ou gh the st raight for w ard d esi gn of ea ch of th e various ESI phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced busine ss ph o ne.

You will be able to learn many of the features by simply using your phone; and this ESI Phone User’s Guide will intro duce you to the wide variety of features offered by your ESI Communications Server phone effect ively to achieve maximum benefits.

What it covers

This User’s Guide covers the use of the following with your ESI Com munications Server:

• ESI 60 Busines s Phone ( digital and IP versions)

• ESI 40 Busines s Phone ( digital and IP versions)

• 48-Key Featur e Phone ( D igital and local/remot e IP Feature Phone I I)

• 24-Key Digit al Fe ature Phon e

• 60-Key Expansion Console and Secon d Expansion Console

• ESI Cordless Handset II (digital, local IP, and remote IP versio ns)

• [Legacy] 12-Key Digital Feature Phone

• Analog station

and how to use your

How it’s arranged

• Section A — Phone illustrations

• Section B — User help

• Section C — User programming

• Section D — Voice mail oper ation

• Section E — Phone oper ation

• Sections F through I — Special keys and f eatures

• Section J — Anal og st at i ons

Important: If you’re using a 48-Key Feature Phone, please note that this phone has separate PROGRAM and HELP

keys, rather than the combo PROG/HELP key found on the other models supported by your ESI Communications Server. Therefore, you should press PROGRAM if programming your phone and the instructions tell you to press PROG/HELP; or, similarly, you should press HELP if the instructions tell you to press PROG/HELP to obtain assistance from the Verbal User Guide described herein (see page B.1).

ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50.

A.1

User’s Guide Introduction

ESI 60 Business Phone

The ESI 6 0 Busi ne ss Ph one has a variety of programmable and built-in features. It comes in three models: ESI 60D, a digital phone; and two versions (Gigabit Ethernet and 10/100 Ethernet) of ESI 60IP, an IP phone. Additi onally, it supports up to two opt ional Expansion Consoles (see page A.5). All ESI 60 Business Phone model s offer the sam e basic features which are described throughout this User’s Guide. The ESI 60 Busin ess Phone’s built-in voice mail features and voice prompts make it easy to program an d use.

Note: Depending on your angle of view, you will notice differences in the contrast levels of the upper and lower

displays. This is normal.

Items referenced elsewhere

Item Page Item Page

PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1 P/UP (pickup) key E.16 Status indicator lamp D.10 Fixed feature keys E.2 ESI-DEX soft feature key F.2 VOICE MAIL key D.1 RECORD key D.8 Programmable feature keys C.2 PAGE key E.16

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.2

User’s Guide Introduction

ESI 40 Business Phone

The ESI 4 0 Busi ne ss Ph one h as a variety of programmable and built-in features. It comes in two models: the ESI 40D, a digital phone; and the ESI 40IP, a 10/100 Eth ernet IP phone. Additional ly, it supports up t o two optional Expansion Consoles (see p age A. 5). All ESI 40 Busine ss Phone models offer the same basic features whi ch are described t hroughout thi s User’s Guid e . The ESI 40 Bu siness Phone’s bui lt - in v oi ce m ail feat ur e s and v oic e prompts make it eas y to program and use.

Items referenced elsewhere

Item Page Item Page

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.3

User’s Guide Introduction

48-Key Feature Phone

The 48- K ey Fe ature Phone has a variet y of programmable and built-in features. It has two versions: 48-Key Digital Feature Phone and 48-Key IP Feature Phone II. Additionally, it supports up to two optional Expansion Consoles (see page A.5). All versi ons of the 48- Key Feature Phone of fer the same basi c features whi ch are d escribed throughout this Us er’ s Gui d e. The 48- K ey Feat ure Phone’s built -in voice mail features and voice prompts make it easy to pro gr am an d use.

Items referenced elsewhere

Item Page Item Page

PROGRAM soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1 P/UP (pickup) key E.16 Status indicator lamp D.10 Fixed feature keys E.2 ESI-DEX soft feature key F.2 VOICE MAIL key D.1 RECORD key D.8 Programmable feature keys C.2 PAGE key E.16

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.4

User’s Guide Introduction

Optional Expansion Consoles

Note: Your Installer or System Administrator must enable Expansion Console support for your extension before

you can use one or both Expansion Consoles.

The ESI 60 Busi ne s s Phone , ESI 40 Business Phone, and 48-Key Feature Phon e ea ch can su p port up t o two optional Expansion Consoles, for a possi ble total of 120 additional programmable feature keys.

The 60- K ey Ex pansion Console connects directly to the phone, while the Se cond Ex pa n sio n Con sol e connects to the first Console.

You pr ogram each Expa nsion Console’s keys just as yo u do the programmable feature keys on your ESI phone, using eit her di re ct or tra di ti onal pr ogramming (see page C. 2) .

Note: Only one key can exist per extension, feature or operation. If you program a second key fo r the same

Hint: Y ou may find it easier to write in the names on the overlay before you program the keys and attach the

extension, feature or operation, this automatically erases the first key so programmed, thus making it available for a new extension, feature or operation.

overlay to the Console.

60 program m able feature keys (pg. C.2) in two banks of 30 each

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.5

User’s Guide Introduction

24-Key Feature Phone

The 24- K ey Fe ature Phone has f eatures similar to those of the ESI desktop phon es mentioned earlier. However, the 24-Ke y Feature Phone is available only as a digital model and doesn’t support IP or the Expans ion Consoles. As is true for the ESI phones mentioned earli er, t he 24-Key Feature Phone has built-in voice mail features an d voice prompts that make it easy to program and use.

Items referenced elsewhere

Item Page Item Page

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.6

User’s Guide Introduction

12-Key Feature Phone (legacy product)

The legacy 12- K ey Feat ur e P hone , still i n use on many installed ESI systems, includes the basic, most commonly used phone features. This simplified model is available only as a digital model and doesn’t support IP, ESI’s VIP family of softw are appl ications

, the Expansion Consoles, speakerphone operation2, or Esi-Dex.

Items referenced elsewher e

Item Page Item Page

PROG/HELP soft feature key C.2 PROG/HELP key fo r Verbal User Guide, tutorial B.1 P/UP (pickup) key E.16 Status indicator lamp D.10

Fixed feature keys E.2 PAGE key E.16 Programmable feature keys D.1

Note: The following features aren’t available on a 12-Key Feature Phone:

Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct

For information concerning these software applications, see the ESI Web site at www.esi-estech.com.

The 12-Key Feature Phone lacks a hands-free microphone, and therefore can’t serve as a true two-way speakerphone. Its speaker plays pages.

• Certain special keys and features (see “Special keys,” page F.1).

• Esi-Dex.

• ACD operation. Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must

program these features into programmable feature keys (see “Prog ra mmable feature keys,” page C.3, and “Optional features,” page F .14).

programming by holding down a programmable feature key for at least two seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed.

A.7

User’s Guide Introduction

ESI Cordless Handset II

ESI’s Digital Cordless Handset II gives you most of the same features found in the 24 -Key Feature Phone, but in a compact, portable form. Note that it does not hav e the following feature s fou nd on s ome ESI des kt op pho n es: Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide.

Each ESI Cordless Handset II comes with a char ger/ AC adapt er, base stati on, bel t cl i p, battery pack, and wall mount . Dependi ng o n your i n stal l at io n, your loc at io n may ha v e one or m ore opt i o nal ESI Cordless Handset Repeaters

so you can more easily stay in communication with your ESI system while you travel throughout the facility. If you are unsure about whether your location has this capability, cont act yo ur Syst em Administrator.

Items referenced elsewhere

Item Page

Programmable feature keys C.2 VOICE MAIL key D.1 Fixed feature keys E.2

A.8

User’s Guide Introduction

Connecting your ESI phone

Depending on which ESI phone you have, u se the appropriate diagram (below) to connect it. Each diagram represents the panel on the phone’s underside.

Notes: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical

orientation of the phone — i.e., the part with the display is the top. When the phone is in the highest upright position, use the wall-mount hook located under the handset to

secure the handset when you’re not using the phone.

24-Key Featur e P hone 12-Key Featur e P hone

• Connects like a basic phone.

• Handset plugs into r ight-side jack.

• Line cord plugs into left-side jack.

(legacy product)

ESI 60 Business Phone (digital ver sion) ESI 40 Business Phone (digital ver sion)

In addit ion to how the 24-Key Feature Phone co nnects to the handset and line cord, note that each pho ne in this group acc ept s a 60 -Ke y Ex pa nsi o n Con sol e ca bl e (incl ude d wit h eac h Cons ol e) which uses standard RJ - 11 teleph on e co nne ct or s.

ESI 60 Business Phone (either IP version) ESI 40 Business Phone (IP ver sion)

In addit ion to the details mentioned previously for the ESI 60 Business Phone and ESI 40 Business Phone, each IP phone model includ es an Et hernet cable which connects the phone to a PC (or, if no PC is present, directly to a router, switch, or hub) to achieve connect ivity to a local area network (LAN). These phones are Power Over Ethernet (POE) models, and thus require no AC wall cord or AC adapter.

A.9

User’s Guide Introduction

48-Key Digita l Fea tur e P hone

In addit ion to how the 24-Key Feature Phone co nnects to the handset and line cord, note that this phone accepts a 60-Key Expansion Console cable (inclu ded with each Console) which uses standard RJ-11 telephone connectors.

48-Key IP Fe atur e P hone II

In addit ion to the details mentioned pr eviously for the 48-Key Digital Feature Phone, the 48-Ke y IP Feature Phone II includes:

• A power supply that is unswitched (i.e., always-on AC outlet) and plugs into t he phone.

• An Ethernet cable, which connects the phone to a PC (or, if no PC is present, directly to a router, switch or hub) to achieve connectivity to a local area network (LAN).

A.10

User’s Guide Introduction

60-Key Expansion Console connection

Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before

you can use one or both Expansion Consoles. The 60-Key Expansion Console can be connected to an ESI 60 Business Phone (any model), ESI 40

Business Phone (any model), or a 48-Key Feature Phone (any model). If connecting both a 60-Key Expansion Console and a Second Expansion Console to a phone, see “Second

Expansion Console connection,” page A.12.

1. Unplug the line cord or Et hernet cable f rom your ESI phone. If it’s an ESI IP phone with a power suppl y plugged into it, unpl ug the power supply , too.

2. The 60-Key Expansion Console (right) includes a six -conductor expansi on ca bl e . Connect one end of the expans ion cab le to the appropr i at e co nnector on the bottom of the ESI pho ne (below). Then, connect the other e nd of the expansion cable to the 6 0-Key Expansion Console.

3. To keep cabling out of the way, thread the expansi on cable into the slots on t he bottom of the pho n e a nd 60- K e y Expan s i o n Console.

4. Program the keys on the 60-Key Expansion Console u sing the same procedure as with the pho ne (press PROG/HELP 2).

5. If necessary, remove the clear plastic overlay from the keys on the Expansion Console.

6. For maximum convenience, label the paper overlay to show how the keys are programmed (your Installer or System Administrator can do this with ESI soft ware).

7. Install t he labeled paper overl a y on the 60-Key Expansio n Con sol e.

8. Install the clear plastic overla y over the paper overlay, to protect it.

9. Use the provided Velcro

tape to attach t he left side of the 60-Key Expansion Console to the right side of

the ESI phon e.

10. Plug the line cor d or Eth er net ca ble ba c k int o your pho ne. If you unplu gged a power supply in step 1, plug it ba ck in, as well.

Connectors on bottom of phone

A.11

User’s Guide Introduction

Second Expansion Console connection

Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before

you can use one or both Expansion Consoles. The Second Expansion Console can be connected to a 60-Key Expansion Console that is connected to an

ESI 60 Business Phone (any model), ESI 40 Business Phone (any model), or a 48-Key Feature Phone (any model). If connecting only one Expansion Console to one of these phone models, see “60-Key Expansion Console connection,” page A.11; the Second Expansion Console connects to the 60-Key Expansion Console and cannot connect directly to the ESI phone.

1. Unplug the line cord or Et hernet cabl e from your E SI phone. If it’s an ESI IP phone with a power suppl y plugged into it, unplug the power supply, too.

2. The Second Expansi on Console

“Y” cable (right)

. Lay out the cable across the bac k of

includes an expansion

the equipment so that the AC adapter is on left and the end of the cable is on the ri ght.

3. Connect the right end of the expansion “Y” cable t o the appropr iate connector on t he bottom of your ESI phone (below).

4. Then, connect the expansion “Y” cable’s middle pl ug to the 60-K ey Expansion Console, the left plug to the Second E xp an si on Co ns ole, and t he AC adapter to an appropriate 110 VAC outlet to provide power to the Second E xp an si on Co nsol e (above).

5. To keep cabling out of the way, thread the expansi on “Y” cable into the slots on the bot tom of the phone and the two Expansion Consoles.

6. Program the keys on the two Expansion Consoles using the same procedure as with the ph one (press PROG/HELP 2).

7. If necessary, remove the clear plastic overlay from the keys on th e two 60-Key Expansion Con soles.

8. For maximum convenience, label the paper overlay to show how the keys are programmed (yo ur Installer or System Adm inistrator can do this with ESI s oftware).

9. Install t he labeled paper overlays on the two 60-Key Expansi on Consoles.

10. Install the clear plastic overlay s over the paper o verlays, to protect them.

11. Use the provided Velcro

tape to attach the left side of the 60-Key Expansion Console to the right side of the

phone, and the ri ght si de of the 60 - Key Expansi on Console t o the l ef t side of the Second Expansi on Con sole) .

12. Plug the l ine cord or Ethernet cable back into your ESI phone. If you unplu gged a power supply in step 1, plug it ba ck in, as well.

Connectors on bottom of Console-compatible ESI digital phone

It’s physically identical to a 60-Key Expansion Console; consult your Installer if you have trouble determining which one it is.

This diagram shows the backs of the Expansion Consoles.

A.12

User’s Guide Introduction

ESI Cordless Handset II connection

Each ESI Cordless Handset II comes with:

• A charger/cradle to charge the Handset.

• An AC adapter for use with only the charger.

• A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset II. This base station is line-powered and thus needs no AC power.

• Wall-mount(s), a belt clip, and a Quick Refere nc e Guid e .

Base station installation

Due to each site’s unique characteristics, the range and distance information we’ll provide herein is only approximate.

Characteristics that positively affect performance:

• The base station should be install ed so it has a clear line-of-sight with the Cordless Handset.

• The bas e st ation antenna shoul d al wa ys be pointed in its upper most ve rt ic al position.

Characteristics that negatively affect perf or ma nc e:

• Lar ge amo u nts of met al sh el vi ng ( su ch a s in manufacturing or war e hou se ar e as) .

• Close proximity to (within one mil e of) a radio tower.

• Concrete walls that divide spaces where Cordless Handsets a re used (assuming the base stations ar e in

one location).

Don’t install the base st ation:

• Clo se to a wall wi th met al stu ds.

• On a metal wall.

• Next to a device that emits RFI or EMI

fluorescent light fixture, or fax machine.

— e.g., a television, radio, computer, computer printer,

• In a ceiling that has foil-backed insulation.

• Behind doors that typically are closed, tinted windows, one-way gla ss, or other ar eas th at limit or

cut off transmission to the Cordless Handset.

Base stations must be installe d at least 10 feet apart, regardless of whether the base station is for the smallmodel or large-model Cordless Handset. Don’t install more tha n six base stations in one area (such as a network room). Choose a location at least 30 feet away if more than six base stations are needed in a building.

Note: Your facility may be equipped with one or more optional Cordless Handset II Repeaters. For more

A Digital Cordless Handset II base station req uires only a line cord to the pho ne system; AC power isn’t needed because the b ase station receives power from t he phone system via the line cor d.

An IP Cordless Handset II base station receives PoE. If PoE isn’t already being supplied, you’ll need to install the separ at el y pur c ha se d PoE adapter (sold in five -pack s as ESI p art # 50 00-04 37).

Notes: If the PoE equipment plugs into AC outlets and a power failure occurs, all IP Cordless Handsets II on the

Feedback may result if the Cordless Handset is within three inches of an ESI desktop phone.

information about this, consult your System Administrator or your Certified ESI Reseller.

system will be unable to originate or receive phone calls. Therefore, either: (a.) use an appropriately sized uninterruptible power supply (UPS) to power all the IP equipment (base station, PoE adapter, router, etc.) involved in making phone calls or (b.) have a traditional phone available for originating and receiving analog CO calls.

RFI is radio frequency interference. EMI is electromagnetic interference.

A.13

User’s Guide Help mode (Verbal User Guide)

Help mode (Verbal User Guide)

Your ESI phone system’s Hel p mode (also c alled the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination w hen appropriate — is a powerful tool to help you learn how to use the system’s many fe atures.

Notes: As explained on page A.1, your ESI phone has a combo PROG/HELP key unless it is a 48-Key Feature

The ESI Cordless Handsets have no access to the Verbal User Guide (and, thus, no key to invoke it).

Phone (which has separate PROGRAM and HELP keys). Under the circumstances described in this section, the PROG/HELP key will invoke Help mode.

Tutorial

When your station is idle, pre ss PROG/HELP, and the n follow the spoken Help menu to:

• Learn how to use t he phon e • Hear a descri ption of how any key is used

• Learn how to use voice mail featur es • Hear a complet e tut or i al on ph on e op erat i on

Help during st ation programming

T o hear a detailed description of a function you wi sh to program, press PROG/HELP whil e pro gr amm in g it.

Help during a c al l

Press PROG/HELP whil e on a call an d this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call .

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (see “MUTE/DND,” page E.4). Anyone calling your station while you are in DND will be forwarded to your mailbox (or other destination set by the Installer).

Exiting Help mode

T o exit Help mode, simply hang up.

For on-li ne h el p, visit www.esi-estech.com/users.

B.1

User’s Guide User programming: An introduction

User programming: An int roduction

Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu overview,” below), you can q ui ckly set any f req ue nt ly u se d feat ur e.

Program m ing hel p

During any of the programming steps, press PROG/HELP to hear a mor e detailed descri ption of the feature and related programming options.

Exiting pr ogr am m ing mode

To exit programming mode, simply hang up.

User programming menu

Overview

1 Select personal greeting

1 Record 2 Delete 3 Hear

2 Programmabl e feat ure key s

(Station keys, line keys, speed-dial keys, other feature keys)

3 Station options

1 Call waiting/background announce 2 Personal greeting reminder 4 Outside dial tone preference 5 Hands-free answer 6 Message monitor 7 Power-saving mode

4 Station audibles

1 Station ring tone 2 Station ring volume 3 Message ring

5 Password

1 Enter 2 Delete 3 Play back 4 Security level

6 External message notification

1 Delivery options 2 Phone delivery 3 Pager notification 4 Urgent message 5 ESI Mobile Messaging

1 Active e-mail s etting 2 Main e-mail setting 3 Alternate e-mail setting

6 Twinning programming

1 Enable/disable 2 Select destination

7 Person al Ca ll Rou tin g

1 ESI Presence Management settings

1 Entry settings 2 Exit settings 3 Quiet time settings

2 ESI Cellular Management settings

1 PIN setting 2 Voice mail setting 3 Cell phone audibles 4 Shared line setting 5 Bluetooth settings

9 Message Recyc le Bin

Note: Selections 3, 5 and 6, as well as the background announce function under “Station options” (see page

For use with only ESI Cordless Handsets.

Available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator.

For more information about ESI Presence Management, visit www.esi-estech.com/presence.

Available only if your phone system is using ESI Cellular Management. If you’re not sure whether it is, consult your System Administrator.

For more information about ESI Cellular Management, visit www.esi-estech.com/BT.

E.13), are not available on a legacy 12-Key Feature Phone. In addition, selection 6 6 (twinning programming) is not available on an ESI Cordless Handset.

C.1

User’s Guide User programming: An introduction

1 Select personal greeting

Select t he d esir ed gr e eting — 1, 2 or 3. The system will play the current greeting, followed by prompts to rerecord, del et e or he ar agai n — or select the curr ent gre et i ng b y pr es si ng #.

1 Record personal greeting

Begin recording at the ton e. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.

2 Delete personal greeting

When prompte d, pres s 2 again to confirm deletion.

Warning: Your mailbox is disabled if no personal greeting exists. Never delete all of your existing personal

greetings before you record at least one new one.

3 Hear current per s onal greeti ng

2 Programmable feature keys

There are two metho ds for performing programming of your phone’s programmable feature keys:

• Dir ect pr o gramm i ng — Select the key you want to program, and hold it down for at least two seconds.

This not onl y in it iates programm i ng but also lets y ou imm edi at e l y program that sp e cif ic k ey.

• Traditional programming — Press PROG/HELP. The Verbal Help Guide will speak to you, walking you

through the full me nu, dur ing which you can choose the appropriat e option.

Direct programming example:

(Continued)

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing PROG/HELP and selecting a menu option — that you’d have had to perform if using traditional programming.)

C.2

User’s Guide User programming: An introduction



How the programmable feature keys can be set

• Line keys — Progr am m ing a line number into a programm able featur e key make s it a line key, which provides the appropriat e lamp information and manual out side-line access.

• Station keys — If you program a programmable feature key with any of the following, it becomes a station key, providing t he appropriate lamp information and eas y access or transfer:

— User extensi ons — Group mailboxes — Department pilot numbers — Cascade paging mailboxes — Guest/ info mailboxes — System speed dial numbers — Q & A mailboxes

• Speed-dial keys — In ad dition to programming a program m able featur e key with a system speed-dial number , you can cr eat e personal spe ed-dial keys for automatic dialing of frequ ently calle d outside number s. The speed-dial number can be up to 24 characters long. If you program 9 (or 8 or 71–76) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial key, there' s no need to insert a p ause after th e 9 (or 8 or 71–76). Use the  scroll key to enter special char acters for dialing:

– P = Three-second pause – F = Hook-fl ash – # = # (pound) key –

=  (star) key

Notes: You can also program Location Keys for use with Esi-Link. See page H.1 for more information. Speed-dial keys cannot be programmed for emergency services, such as 9 1 1.

• Other feature keys — If you enter a feature code, the programmabl e feature key will serve as an enable/disable key for that feature. The Installer may have programmed certain stations for accessing additi onal features (see “Optional featur es,” page F.14); cons ult your System Administr ator to determi n e yo ur ac ce s s.

Keys’ LED activity during programming

Key type and LED indi c a t ion

Mode

Currently being programmed and previously assigned

Currently being programmed and previously unassigned

Programming mode — Was assigned or viewed in current session

Assigned in a previous programming session and not yet viewed in current session

Never assigned and not yet viewed in current session

Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Off Off Off

Line key

Feature key

or speed-dial key

C.3

User’s Guide User programming: An introduction

3 Station optio ns

The station options sub-m en u (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables th e option and 0 dis a ble s it. (Ea ch opt i on li st ed b elo w is explained elsewhere in this manual, as noted.)

1 Call waiting/background announce

See page E.13 for call waiting and page E.13 for background announce.

Note: Background announce is not available on a legacy 12-Key Feature Phone.

2 Personal greeti ng rem inder

See page F.10.

3 [Unused] 4 Outside dial tone preference

See page F.13.

5 Hands-free answer

Note: With an ESI Cordless Handset, use of this feature requires a headset.

See page E.3.

Note: Not available on a legacy 12-Key Feature Phone.

6 Message monitor

See page F.10.

Note: Not available on a legacy 12-Key Feature Phone.

7 Power-saving mode

Note: Applicable to only an ESI Cordless Handset.

Allows yo u to ena bl e or di sable an ESI Cordle ss Hand s et ’s p o wer - sa vin g mod e. Ena bling this mo de he lp s achiev e full b att er y lif e. Ho we ver, if full-ti me st at us mo ni tor i n g is re quired, you can disab le t his mo de. In power-saving mode, the phone sy stem bl ocks all status updates Handset has been idle for 30 seconds. Pressing the Cordless Handset’s keys or receiving an incoming call on it will discontinue power-saving mode.

Note: When the handset has received no calls or status updates1 for five minutes, the Cordless Handset

to the Cordless Handset when the

enters deep-sleep mode. During it, the display is blank and the LEDs don’t light up. If the system sends any updates to the Cordless Handset, it will discontinue deep-sleep mode.

For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordle s s Handse t

based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).

C.4

User’s Guide User programming: An introduction



4 Station audibles

The station audibles pr ogramming provides control of the following audib le items.

Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset.

1 Station ri ng t one

You can selec t from six possible tones to help distinguish it from other nearby ringing phones. Press

2 Station ri ng v olume

Press  or  t o set the desired ringer volume ( range: off to high), then pre ss # to accept it.

or  to select a tone, then press # to accept it.

Note: On an ESI desktop phone with a status indicator lamp, if the ringer volume is turned off, the status

indicator lamp will not “flutter” when an incoming or recalled call is presented to the phone (see “Status indicator lamp,” page D.10).

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you ha ve ne w messa ge s.

5 Password

1 Enter new password

Your password may co nsist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as t he password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Play back current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 No password required for access from any phone 1 Password required only for remote access, either off-premises or from other stations within the system 2 Password always required

C.5

User’s Guide User programming: An introduction



6 External message notification

Note: To use this feature, a legacy 12-Key Feature Phone must have a voice mail key assigned.

1 Delivery options

1 Delivery to phone number only

2 Notify pager only

3 Call first and then page

4 Call and page at the same time

0 No off-premises deli very

2 Phone delivery

1 Enter phone number

Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line acces s code (i.e., don’t add 9, 8 or 71–76) before the number. Use the  scroll key to enter special ch aracters; use the the scroll keys to view the number after it’s saved. To change t he number, you must delete it and then re-ent er it as desi r ed.

scroll ke y to backspace. You also ca n use

2 Delete phone number

Delete s the cur r ent l y pr o gramm ed p ho ne nu mb er.

3 Display current phone number

Displays the currently programmed pho ne number.

3 Pager notification

1 Enter pager number

Enter the pag er number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 71–76) before the number. Use the  scroll key to enter special ch aracters; use the the scroll keys to view the number after it’s saved. To change the number , you must delete it and then re-ent er it as d esired.

2 Delete pager number

Deletes the currently programm ed pager number.

3 Display current pager number

Displays the currently programmed pager number.

(Continued)

scroll ke y to backspace. You also ca n use

C.6

User’s Guide User programming: An introduction

4 Urgent message activation

1 Urgent messages only

Only urgent messages will be delivered.

Note: Remember to say in your personal greeting that callers should press 2 to mark a message as

urgent. (For more on personal greetings, see page D.1.)

2 All new messages

Any new message will be delivered.

5 ESI Mobile Messaging options

Note: This feature is available only if your ESI system is using ESI Mobile Messaging. If you’re not sure

1 Active e-mail settings

2 Main e-mail settings

3 Alternate e-mail setting s

whether it is, consult your System Administrator

6 Twinning programm ing

Note: This feature is not available on an ESI Cordless Handset.

1 Enable/disable

2 Twinning destination

C.7

User’s Guide User programming: An introduction

7 Personal Call Routing

1 ESI Presence Management settings

For addit io n al det ai l s, co n sult the ESI Presence Management User’s Guide (ESI part # 045 0- 0 793) .

Note: This function is available only if your phone system is using ESI Presence Management. If you’re not

sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

1 Entry settings

1 Select pers onal greeting 2 Set message d elivery

2 Exit settings

1 Call handling (voice mail/call forwarding) 2 Select pers onal greeting 3 Set message d elivery

3 Quiet time settings

1 Select day 2 Select quiet “on” time 3 Select quiet “off” time

2 ESI Cellular Managem ent set t i ngs

For addit io n al det ai l s, co n sult the ESI Cellular Management User’s Guide (ESI part # 0450-1189) .

Note: This function is available only if your phone system is using ESI Cellular Management. If you’re not

sure whether it is, consult your System Administrator. For more information about ESI Cellular Management, visit www.esi-estech.com/BT.

1 PIN setting

2 Voice mail setting

3 Cell phone audibles

1 Ring tone setting 2 DTMF playback setting

4 Shared line setting

5 Bluetooth settings

1 Cell phone pairing 2 Delete setting 3 Cell phone line setting 4 Auto-Connect setting

9 Message Recycle Bin (un-delete)

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restor e the m ess a ge t o your mai l bo x as a new me ss age.

C.8

User’s Guide Voice mail operation

Voice mail operation

Your ESI system provides accurate and timely messages. Others will become more comfortable leaving you voice m essages if you promptly r e trieve and r espond to your messages.

VOICE MAIL key

For dire ct ac ce s s to all voice mail featur es, su ch as picking up mess ag es or tr an sf err i ng di re ct l y to mai l bo xes:

• On an ESI 60 Business Phone — Use the blue VOICE MAIL key. It will blink w henever you have one or more new mes sage s, an d th e upper display will show y ou how many new and old m essages are stored for you on the ESI system. Once you press VOICE MAIL, the lower display will update to show your eight most recent messages, with each new message ap pearing in a bold font. Use the scroll keys below the lower display to see the next eight messages (press the left scroll key to scroll down and the right s cr oll ke y to scroll up).

• On an ESI 40 Business Phone, 48-Key Feature Phon e , or 24-Key Feature Phone — Use the blue VOICE MAIL key. It will blink whenever you have one or more new message s, and the display will show you how many new an d old messages are stored for you o n the ESI system.

• On a le gacy 12-Key Feat ure Ph on e — Assign key c ode 579 to a programmable feature key (see “Programmable feature ke ys,” page C.2, and “ O ptional features,” page F.14). Until this has been done f or your phone, your mailbox is disabled. (When you try to access a disabled mailbox, the system will notify you that it’s disabled.) You still can retrieve previously left messages and access user programming, but the mailbox won’t be able to receive new voice messages. Therefore, to enable the mailbox, assign key co de 579 to a programmabl e feature key.

• On an ESI Cordless Handset, use the blue-outlined VOI CE MAIL key. The display, directl y ab ove t he

VOICE MAIL key , will show an “envelope” icon when you have one or more new messages.

Personal greetings

T o program your personal gre eti ngs , press PROG/HELP 1. Initially , your mai lbox h as a generic greeting: “ You have reached the mai lbox for ext ension xxx. Dial 0 to reach the operator or be gin recording at the tone.” You

can record up to three different personal greetings in your own voice indicating your availability to return calls.

Examples

Sample greeting 1:

Sample greeting 2:

Sample greeting 3:

(Continued)

Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial zero to reach our operator, or leave me your name, number and message at the tone and I’ll get back to you as soon as I can.

Hi, this is [name]. I’m out of the office. You may dial 1 2 2 now for my assistant or, if you prefer, you may leave me a voice message at the tone — I’ll check in regularly — or, if it’s important, either dial 4 now to reach m e on my cell phone or dial 2 now to leav e me an urgent message that will page m e automatically.1

Hi, this is [name]. I’m away from my desk at the moment. To have me paged, dial 3 now.To reach the operator, dial zero. Otherwise, leave your name and phone number at the beep so I can return your call.1

These sample greetings refer to certain features which may not be activated for your extension; consult your System Ad ministrator fo r additional

information, if necessary.

D.1

User’s Guide Voice mail operation

Dependi ng o n auto at t end a nt usa g e and yo ur personal prefer e nc es, y ou may wish to include one or more of these options in your personal greetings (e ach option mu st be pressed during greeting pl ayback, before the beep, to be act ivated):

Option Instruction

0 To reach the operator 1 To skip directly to the record tone (or “beep”) 2 To mark this message as urgent (see “Urgent messages,” page D.10) 3 To page (internally) the person for whom the caller is leaving a voice mail message 4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.3)1 8 To the main greeting (if your system is using the auto attendant)

XXX An extension number of another user

Note: Option 3 is available only when personal greeting 3 has been recorded and is active; and option 4 is

available only when personal greeting 2 has been recorded and is active.

You ca n c han ge a ny per s o nal gr eet i ng a s o ft e n as ne c es sary, by just re c or di n g o ver a pre vi ou sly recorde d gr e et in g.

Warning: DON’T delete all of your personal greetings; make sure at least one always remains. Deleting all the

greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox.

Personal greeting keys

You can program a programmable feature key as a personal greet i ng k ey for any one of the three personal greetings (see page F.16). Once created, this shortcut can then be used to a ctivate the associated person al greeting (the key’s LED will glow green and the greeting played as confirmation).

Note: To re-record this greeting, press RECORD while the confirmation is playing and follow the prompts (on a

legacy 12-Key Feature Phone, which has no RECORD key, p re ss PR OG/ HEL P 1 while the phone is idle).

Leaving messages . . .

If you call an other station that is DND, busy or does not answer — or if you call a special mailbox (such as a guest or group mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s personal greeting by pressi n g 1; this takes you directly to the record tone.

. . . directly in another user’s mailbox

The procedure for going directly to a nother user’ s m ailbox2 without ringing hi s/her e xtension depends upon whether you have that user’s ext ension set as one of your station keys:

• If you do, press VOICE MAIL and then t he person’s station key.

• If you don’t, press VOICE MAIL and TRANSFER and the n dial the ext e nsion number.

Either will connect you directly to that user’s personal greeting.

. . . in several users’ mailboxes using a Quick Group

You can leave a direct message i n several users' mailboxes at the same time b y pressing VOICE MAIL and entering the desired extensions — thus creating a Quick Group. You can also move messages or recordings to a Quick Group in the same manner. A Quick Group can contain up to 65 extensions, including those within a department. To enter ea ch exten sion into a Quick Group, use your ESI p hone’s dialpad or press a program mable feature key to which the extension has been assig ned.

Note: If you have a department programmed as a station key, pressing VOICE M AIL and then the

If you r sy stem i s usin g ESI Pre sen c e Man age me nt , con sul t the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about

additional, special functionality that may be avail able to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

You also can leave messages in mailboxes (such as guest mailboxes) that don’t have extensions associated with them.

department’s station key will leave a message for all members of the department.

D.2

User’s Guide Voice mail operation

AutoPage

This feat ur e l ets y ou ha ve out si de c all er s i nternally page you af t er they’ v e been for w ar de d to your voi c e m a i l b o x and are listeni ng t o your personal greet ing ( see “Personal greet i ngs,” page D.1). You must have personal greeti ng 3 sel ected and it must tell callers to press 3 for this feature. If the c a ller dials 3 during the p er son al greeti ng, he/she is placed on hold; the system then pages you by name, f ollowed by the phrase “You have a c all on line” and the line on whi ch the call is on hol d (e.g., “ John Doe, you have a call on line 21”). If you don’t answer the page within a programmed interval, the caller i s forwarded back to your extension/voice mailbox.

Note: This feature is active if your administrator authorizes your station for it, you have set your mailbox to play

personal greeting 3, and a directory name is recorded for your station.

Sample personal greeting 3 for AutoPage:

“Hello. This is Rick. I’m currently unable to receive your call. To have me paged throughout the building, please pr e ss 3 now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”

Moving and deleting a message

When you move a message, the syste m accesses another submenu to determine whether you want to move and delete a message, or move and save it. After yo u press 6 to move a message, the prompt will ask whether you wi sh to:

• Move t he message but also save a copy of it in y our voi ce mailbox

• Move the message and delete it from your mailbox.

Off-premises “reach-me”

After a caller has been forwarded to your voice mailbox and is l istening to y our per sonal greeti ng, this feature gives the caller the choice of being forwarded to a number outside the system — i.e., a regular phone number rather than an e xt ension.

Note: This feature is activated only if your System Administrator enables it on your station.

T o use this feature, follow the se step s:

1. From your ESI phon e, pres s PROG/HELP 6 2 1 and enter the t elephon e number to which you want calls forwar de d whe n you’ r e of f - premises.

2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to b e conne cted to your alternate phone. (S ee the sample greeting, below.)

When you receive a cal l forwarded in this fashion, you’l l be pr ompted to “press any key” to accept the call. If you don’t answer the call, th e caller is returned to your voice mail box on the ESI phone system. Off-premis es “reach- me” is available on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “rea ch-me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now. Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”

This feature is activated only if the Installer enables it on your system.

This is also the same number used for message notification phone delivery (see “Off-premises message delivery,” page D.9).

D.3

User’s Guide Voice mail operation

Message retrieval

Message(s) waiting display

If you have at l east one new message, your ESI deskt op phone’s VOI CE MAIL key will bli nk (except on a l egacy 12-Key Feature Phone) and your display will show the number of new and old messages in your mailbox.

On an ESI Cordless Handset, an “envelope” icon on the display al so appears when you h ave at least one new messa ge.

Note: Message status information (shown in the example above as NEW 3 OLD 1) appears on an ESI

desktop phone (except on a legacy 12-Key Feature Phone) only when new messages exist.

Retrieving voice mail messages from your ESI phone

If using an ESI phone othe r than the ESI 60 Business Phone

1. Press VOICE MAIL.

2. Enter your password if required (you may change the requirement for a password in user programming menu 5; see "Password,” page C.5).

3. The ESI system will start playback of messages with the oldest new message and continue until all messages are played. The display will show the origination of the message, the countdown duration of the message, whether new or old, and th e time/date of when the message was left.

ESI phone with two-line display ESI phone with three-line display (also shows

4. At the end of each message, the ESI sy stem prompts you for instructions (see the chart, “Keys’ functi ons during voice mail message r etrieval,” page D.6). Once you’ve learned these prom pts, y ou can proceed more rapidly by pressing o ne of the appropriate keys any time dur ing a message or during a pr om pt.

5. To exit play ba ck of mes sag es, sim ply hang up yo ur pho n e.

running playback time in reverse)

Note: If you hang up during playback of a message, the system saves that message as new and

A 12-Key Feature Phone will display only the date and time.

all others not deleted.

D.4

User’s Guide Voice mail operation

If using an ESI 60 Business Phone

Note: If you’re using an ESI 60D (digital) phone, there will be a two- to three-second delay in display

performance when you enter or exit the visual voice mail feature described below. (There is no such delay in display performance in using visual voice mail on an ESI 60IP phone.)

1. Press VOICE MAIL. The first time you press VOIC E MAIL (or whenever yo u press the scroll keys to move to a different page of voice mail messages or recordings), the upper display will show:

2. Enter your password if required (you may change the requirement for a pas sword in user programming menu 5; see "Password,” page C.5).

3. You’ll see that the phone’s lower display has updated to display your eight most recent voice mail messages, with each new message highlighted.

Use the scroll keys below the lower display to see t he next eight message s (pre ss the left scroll key to s cr oll down and the right scroll key to scroll up).

4. You’ll also notice that each message is associated with two programmable feature key s — one on the left side and one on the right si de.

For each me ssa ge, pre s sin g either pr o gram ma bl e fe ature key up d ates the upper display’s first two lines with the message’s full Caller ID information.

What else happens will depend on which of the two program ma bl e feature keys you pres s:

• Pressing the right-side programmable feature key causes the me ssage’s time stamp to appe ar on th e upper displa y’ s third line.

• Pressing the left-si de programmable feature key causes th e message to begin playing.

5. To select the ne xt voice mail messag e, pres s the appropriate progr am m able feature key.

D.5

User’s Guide Voice mail operation



New message skip

When listening to new messages, press 9 twice (within tw o seconds) to save a message as new. This message will be played again as a new message the next time you access your voice mail.

Note: When you press 9 once to save the message as old, there is a short delay before the system tells you it

has sa ve d the message. To bypass this delay after pressing 9, just press # to hear the next message.

Keys’ functions during voice m ail m essage retr ieval from an ES I phone

Key Function name Description

1 Pause Pauses for one minute or until you press 1 again. 2 Time and date/

number toggle

3 Reply Replies to the originator of a message (possible only if message came from another

4 Back up

(rewind)

5 Fast forward Advances playback 4 seconds for each key-press.

6 Move Moves a copy of the message to other users’ mailboxes.

7 Delete Deletes the message from the mailbox (see “Message Recycle Bin,” page D.10). 8 Fast-forward Fast-forward to end of message. 9 Save Saves the message (it will play as an old message the next time you

9 9 Save as new Skips over a new message and leaves it as a new message (i.e., it will be played as a

REDIAL Auto-callback Exits your mailbox without erasing the message, and then automatically dials

Toggles the bottom line of the display between the message’s time/date and the

caller’s number.

(Not available from an analog phone or off-premises location.)

user in the system). Record yo u r rep l y at th e tone and then p ress 1 to stop, after which the system returns you to your mailbox and the message to which you were replying.

• If press ed during message playback, rewinds 4 seconds for each key-press.

• If press ed after the playback has finished, returns to beginning of message.

(Not available from an analog phone or off-premises location.)

You may move the copy with or without an introduction. After the move, the system returns you to your mailbox and the original message.

retrieve messages). [See also the Note above this table.]

new message the next time you pick up messages). You must press the 9 key twice within two seconds.

the number.

(Not available from an analog phone or off-premises location.)

ESI-DEX Store If Caller ID is present, saves to your Personal Dex for later use.

Leave a message

Check other box

(Not available from an ESI Cordless Handset, legacy 12-Key Feature Phone, analog phone, or off-premises location.)

Lets you record a message in one or more mailboxes. At the prompt, enter the desired mailbox number. Press # and then enter up to 65 mailbox numbers, using the phone’s dialpad and programmable feature keys. Mailboxes in a department count toward the maximum of 65.

Checks messages in another mailbox (may require a password, depending on the mailbox’s setting; see “Password,” page C.5).

Retrieving voice mail m essages using anothe r user ’s ES I phone

1. Press VOICE MAIL a nd then .

2. Dial your extension number.

3. Foll ow the procedures de scribed in “Retrie ving voice mail messages from y our ESI phone” (page D.4).

Applicable to 24-Key Feature Phone only.

A local call may not be dialed correctly depending on the limitations of the local diali ng plan. You may need to dial some of these calls manually.

D.6

+ 78 hidden pages

ESI ESI-1000, ESI-600, ESI-200, ESI-100, ESI-50 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual