ESI 24-Key Feature Phone, 12-Key Feature Phone, Analog phone operation, IVX C-Class User Manual
ESI Feature Phone
User’s Guide
FOR
0450-0512
Rev. B
Visit http://www.esiusers.com for up-to-date help.
About ESI
ESI (Estech S ystems, Inc.) is a p rivately held corporation based in P lano, Texas, near t he i nt ernationall y
known “Tel ecom Corridor.” Founded i n 1987, ESI designs and builds innovati ve t el ecommunications
products for businesses lik e yours. Because of their powerful com bi nation of value an d f eatures,
ESI products are consistentl y recognized by indu st ry publications and l eaders.
Copyright © 2005 E SI (Estech Systems, I nc.).
Visit ESI on the Web at http://www.esi-estech.com.
Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by
various U.S. Patents, granted and pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001:2000certified company.
Table of contents
Introduction...............................................................................................................................................................A.1
24-Key Feature Phone ................................................................................................................................................................................A.2
12-Key Feature Phone ................................................................................................................................................................................A.3
Connecting your ESI phone........................................................................................................................................................................A.4
Help mode (Verbal User Guide)..............................................................................................................................B.1
User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1
ESI Feature Phone operation..................................................................................................................................D.1
Display...........................................................................................................................................................................................................D.1
Status indicator lamp....................................................................................................................................................................................D.1
Caller ID ........................................................................................................................................................................................................D.1
Keys...............................................................................................................................................................................................................D.2
Dial tone........................................................................................................................................................................................................D.3
Basic phone use...........................................................................................................................................................................................D.4
Direct station selection.................................................................................................................................................................................D.4
Transferring an outside call to another station...........................................................................................................................................D.5
Conference calling .......................................................................................................................................................................................D.6
Call forwarding..............................................................................................................................................................................................D.7
Call waiting....................................................................................................................................................................................................D.7
Hold/exclusive hold operation .....................................................................................................................................................................D.8
Paging........................................................................................................................................................................................................ D.10
Call pickup.................................................................................................................................................................................................. D.10
Optional feature......................................................................................................................................................................................... D.10
Special keys..............................................................................................................................................................E.1
FLASH, REDIAL, RELEASE......................................................................................................................................................................E.1
Esi-Dex..........................................................................................................................................................................................................E.1
Override ring.................................................................................................................................................................................................E.5
Headset operation........................................................................................................................................................................................E.5
Outside dial tone preference .......................................................................................................................................................................E.5
Line keys.......................................................................................................................................................................................................E.6
Optional features ..........................................................................................................................................................................................E.6
Analog stations.........................................................................................................................................................F.1
Caller ID ........................................................................................................................................................................................................F.1
Placing calls..................................................................................................................................................................................................F.1
Transferring outside calls.............................................................................................................................................................................F.1
Call forwarding..............................................................................................................................................................................................F.1
Call waiting....................................................................................................................................................................................................F.2
Call hold ........................................................................................................................................................................................................F.2
Paging...........................................................................................................................................................................................................F.2
Call pick-up...................................................................................................................................................................................................F.2
Index
(This page included for pagination purposes only.)
User’s Guide Introduction
Introduction
Accessing the r i ch E S I feature set is sim ple and easy through the straightfor ward design of ESI’s
Feature Phones. Each feature has been designed for ease of use while providing capa bilities needed in
an advanced business phone.
You will be able to learn man y of the features by simply using your phone; and this User’s Guide will
introduce you t o t he wide variety of f eatures offered by your ESI phone sy st em and how to use your
phone effectively to achieve maxim um benefits.
What it covers
• 24-Key Featur e P hone
• 12-Key Featur e P hone
• Analog phone ope rat i on
How it’s arranged
• Section A — Int roduction and phone illustrations
• Section B — User help
• Section C — User p rogramming
• Section D — Phone operation
• Section E — Special keys and features
• Section F — A nal og st at i ons
• Index
A.1
Introduction User’s Guide
24-Key Feature Phone
The 24-Key Feature Phone has a vari et y of programmable and built-in features. The 24-Key Feat ure
Phone’s built -in voice prompt s make it easy to progra m and use.
ESI-DEX feature key
(pg. E.1)
Speaker
P/UP (pickup) key
(pg. D.10)
PROG/HELP
feature key
for phone pr o gra mming
as well as access
to Verbal User’s Guide
and tutorial (pg. B.1)
Volume/scroll keys
Fxed featu r e k ey s
(pg. D.2)
Status indicator light (pg. D.1)
2-line, 32- c h ar ac t er display
12 program mable feat ure
keys (pg. C.1)
VOICE MAIL and
RECORD keys
(non-functional
when used with
this phone system)
PAGE key (pg. D. 10)
Microphone for
buil t-in speakerphone
Hint: You can perform direct programming by holding down a progr am mable feature key for at least
two se conds (similar to how you might progr am a car radio button). Thi s isn’t applicable to the
fixed feature keys.
A.2
User’s Guide Introduction
12-Key Feature Phone
The 12-Key Feature Phone includes the basic, most co m m only us ed phone features.
Volume/scroll keys
1-line,
16-char ac t er dis p lay
Speaker
9 programmable
feature keys
P/UP (pickup) key
(pg. D.10)
PAGE key (pg. D. 10)
for phone pr o gra mming
to Verbal User’s Guide
PROG/HELP
feature key
as well as access
and tutorial (pg. B.1)
Fxed featu r e k ey s
(pg. D.2)
Notes: The following features are not avail able on the 12-Key Feature Phone.
Certain special f eatures; see page E.6.
Esi-Dex.
A CONFERENCE key and MUTE/DND key must be set on one of the nine pro grammable feature keys
to utilize those features.
Hint: You can perform direct programming by holding down a progr am mable feature key for at least
two se conds (similar to how you might progr am a car radio button). Thi s isn’t applicable to the
fixed feature keys.
A.3
Introduction User’s Guide
Connecting your ESI phone
Use the diag ram (below) to connect your ESI phone. The diagram represent s the panel on the
phone’s under side.
Note: The “Top of phone” and “Bot tom of p hone” references in this diagram shows the c orrect vertical
orient ation of the phon e — i.e., the part with the display is the top.
Line cord
to wall
Handset
12-Key Featur e P hone
24-Key Featur e P hone
• Connect s like a basic phone.
• Handset pl ugs into right -side jack.
• Line cord plugs into left-side jack.
A.4
User’s Guide Help mode (Verbal User Guide)
Help mode (Verbal User Guide)
Your ESI phone s ystem ’s Help mode (also called the Verbal User Guide) — a carefully conceiv ed
combination of spoken information, display readouts and even key illum i nat ion when appropriate — is a
powerful tool to help you learn how to use the system’s many features.
Tutorial
When your stati on is idle, press PROG/HELP, and then follow t he spoken Help menu to:
• Learn how to use the phone
• Hear a description of how any key is used
• Hear a complet e tutorial on phone operation
Help during st ation programm ing
To hear a detailed description of a function you wish to program, press PROG/HELP while programming
it.
Help during a call
Press PROG/HELP while on a call and this will place t he call on hold, whereupon you can use Help
mode to hear a description of the functi on you wish to perform. When you exit Help mode, you will be
reconnected to the call.
While you are either in He lp mode or programming your phone, y our station will be temporarily pla ced
in DND (se e “MUTE/DND,” page D. 3). Anyone calling yo ur stat ion while you are in DND will be
disconnected after four minutes.
Exiting Help mode
To exit Help mode, sim ply hang up.
Visit www.esiusers.com for up-to-dat e help.
B.1
Help mode (Verbal User Guide) User’s Guide
(This page included for pagination purposes only.)
B.2
User’s Guide User programming: An introduction
User p rogramming: An introduction
Voice prompts will play menu and sub-menu options to access the desired feature. Y ou don't have to wait
for the entire prompt to be played. Therefore, once you’ve become familiar with the p rompts (see “User
programming menu,” below), you can quickly set any frequently used feature.
Program m ing hel p
During any of the programming ste ps, press PROG/HELP to hear a m ore detailed desc ri pt i on of the
feature and related programmi ng opt ions.
Exiting pr ogr am m ing mode
To exit programm i ng m ode, simply hang up.
User programming menu
Overview
2 Programma bl e feat u re keys
(Station keys, line keys, speed-dial keys, other feature keys)
3 Station options
1 Call waiting/background announce
3 Headset operation
4 Outside dial tone preference
5 Hands-free answer
4 Station audibles
1 Station ring tone
2 Station ring volume
Note: Backgrou nd an no un ce, and s ele ctions 3 and 5 under station opt ions, are not av ailable on a 12-K ey
Feature Phone.
2 Programmable feature keys
There are two methods for program m ing your phone:
• Direct programming — Select the key y ou want to program, and hold it down for at least two
seconds. This not only init iates programm ing but also le ts you immediately program t hat specific key .
• Traditional programming — Press PROG/HELP. The Verbal User Guide will speak to you,
walking you through the full menu, during which you ca n choose the approp ri ate option.
Direct pr ogr amm i ng ex ampl e:
You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the
key for at least two seconds. This automatically puts you in feature key programming. Follow
the prompts to enter 1 0 5. (This has allowed you to skip two st eps — pressing PROG/HELP
and selecting a menu option — that you’d have had to perform if using t raditio nal
programming.)
C.1
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