Ericsson UniData IPW2000 User Manual

User’s Guide

For ERICSSON WebSwitch 2000 , version 3.0 and later

UniData IPW2000 Office IP Phone

Copyright Notice

Copyright UniData Communication Systems, Inc 2002.

All rights reserved

No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language in any form by any means without
prior written permission of the UniData Communication Systems, Inc.

UniData Communication Systems reserves the right to revise this documentation and
to make changes in content from time to time without obligation on the part of
UniData Communication Systems to provide notification of such revision or change.

UniData Communication Systems provides this documentation without warranty,
term, or condition of any kind, either implied or expressed, including, but not limited
to, the implied warranties, terms, or conditions of merchantability, satisfactory quality,
and fitness for a particular purpose. UniData Communication Systems may make
improvements or changes in the product(s) and/or the program(s) described in this
documentation at any time.

EN/LZT 108 6348

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with
the essential requirements and other relevant provisions of the European R&TTE
directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

Table of Contents

Safety Information………………………………………………….
Introduction to IPW2000…………………………………………...
Description…………………………………………………………..
Display Information………………………………………………...
Menu Structure……………………………………………………..
Log On / Off………………………………………………………...
Outgoing Calls……………………………………………………...

Make a call from the Dial Pad………………………………….
Make a Call from the Phone Book…….…………………….
Make a Call from the Call History……………………………..
Make a Call from the Programmable Key…………………….
Make a Call from the REDIAL Key…………………………...
Make a second call during an ongoing call…………………..

Incoming Calls……………………………………………………...

Answer a Call………………………………………………….

Answer a second call during an ongoing call……………....

Answer another extension call (Call Pickup)………………...

Disconnecting Calls………………………………………………..

End a Call………………………………………………………..
End a second call during an ongoing call…………………….
Call Back………………………………………………………...

During Calls………………………………………………………...

Mute a Call……………………………………………………..
Hold a Call……………………………………………………...
Inquiry…………………………………………………………..
Transfer a Call………………………………………………….
Conference a Call……………………………………………..

Forward Calls……………………………………………………….

Forwarding all Calls……………………………………………..
Forwarding Calls on busy……………………………………...
Forwarding Calls on no answer………………………………..

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i IPW2000

Table of Contents

Voice Mail…………………………………………………………...

Access your voice mailbox from your extension…………….
Access your voice mailbox from another extension………...
Access your voice mailbox from an external number……….

Voice mail flow chart…………………………………………...
Paging……………………………………………………………….
Call History………………………………………………………….

View Outgoing, Missed and Received Calls………………...
Programmable Functions………………………………………….

Program a function……………………………………………...

Enter the name………………………………………………….

Add a number from the Call History…………………………..
Phone Book………………………………………………………...

Add an entry……………………………………………………..

Edit an entry……………………………………………………..

Add a number from the Call History………………………….
Phone Settings……………………………………………………..

Set the GK Address…………………………………………….

Set the Time……………………………………………………..

Chang the Display Formats…………………………………...

Set the Menu Protect…………………………………………...

Change User Password………………………………………..

Adjust the ringer volume………………………………………..

Adjust the handset, headset, and speakerphone volume…..
Information…………………………………………………………..

View the Information…………………………………………...

Audible Signals………………………………………………….

Visible Signals…………………………………………………...

iiIPW2000

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Safety Information

1 IPW2000

The Utmost care and attention has been devoted to quality standards in the
manufacture of your new IPW-2000. Safety is a major factor in the design of
every set. But, safety is your responsibility too.

Use Power over LAN IEEE 802.3af compliant.

Use the adaptor .
(Output: DC 18V 600mA ~ 48V 225mA, (-)---(o---(+))

For your safety

To reduce the risk of an electrical shock, do not disassemble this phone.
There are no user serviceable parts. Opening or removing covers may expose you
to hazardous voltages. Incorrect reassembly may cause an electrical shock.
Never push objects of any kind into this phone’s housing slots since such objects
may touch hazardous voltage points or short out parts that may cause electrical
shock.
Adjust only those controls covered in this Administrator’s Guide. Improper
adjustment of other controls may result in damage and could require extensive
repair by a qualified service personnel to restore this phone

Protection of the Telephone

Only use an Unshielded Twisted Pair (UTP) Category 5 Ethernet cable when
connecting to this phone’s RJ-45 ports (Uplink and Downlink).
Always use this phone with the required power source. The proper power source
required for this phone is written on the document (administrator’s guide ). If you are
unsure of the type of power supplied to your premises, consult your local power
company before installing this phone.
Disconnect the power to this phone and have it checked by a qualified service
personnel if any of the following occurs:

the power supply cord or plug is damaged or frayed
the phone was exposed to water or had liquid spilled on it
the phone was dropped or the casing is damaged
after following the Administrator’s Guide, the phone does not operate properly

Location of the Telephone

The telephone should be operated in a conteolled environment with an ambient

temperature 0°C and 50 °C (32F and 122F)

Do not install the telephone in a room where large quantities of dust accumulate;
this can considerably reduce the service life of the telephone

Do not expose the telephone to direct sunlight or any other source of heat, as this is
liable to damage the electronic equipment and the plastic casing

Do not operate the telephone in damp environments such as bathrooms

Introduction to IPW2000

2IPW2000

The UniData IPW2000 OIP is now introduced with the WebSwitch 2000 V3.0 and later
versions, as a system IP Phone, providing access to all advanced features and services of
the WebSwitch 2000 communication system in a user-friendly and convenient way. The
IPW2000 features a big LCD screen accompanied with a set of navigation keys, a number
of programmable feature keys, convenient and robust dial keypad, as well as, a few
special function buttons like “FLASH”, “MUTE”, “VOLUME” and “REDIAL”.
An integrated 2-port LAN Switch, combined with support for in-line power allows the
optimization of the total cost per user.
Furthermore, to provide consistent business class voice quality over varying and
congested IP network conditions, the IPW2000 is equipped with advanced Quality of
Service (QoS) technologies such as CODEC negotiation, enhanced jittering technology,
lost packet recovery, echo cancellation, and packet delay compensation.
The phone is TIA-810 compliant.

FLASH

-

REDIAL

+

V

O

L

U

M

E

3

4

2

1

12

11

10
9

8

7

6

5

13

14

16

15

Description

4 Speaker

3 Conversion knob

1 Handset

2 Hook Switch

6 Dial Pad

5 Volume Button

Increases or decreases volume for the handset, headset, or speakerphone
(depending upon which is currently active).
Also controls the ringer volume (if the handset is in its cradle)

Works exactly like the dial pad on a traditional telephone.

3 IPW2000

Description

16 Message lamp / Message Button

9 Mute Button

11 Redial Button

12 Flash Button

13 Programmable keys

10 Mute indication LED

15 Shift button

14 Label / Label Cover

7 Speakerphone Button

8 Speakerphone indication LED

Toggles the speakerphone on or off.

Toggles the microphone on or off during a call.

Redials one of the outgoing calls

Holds the current call and makes a call to another party

Store numbers and program functions (e.g. speed dial keys,function keys, etc.).

Enables you to label your function keys. Remove the transparent cover, write the
names under the keys and snap the protective cover back into place.

Selects between F1~F7 and F8~F14

Provides access to a message system
A lit key indicates you have an unanswered message in your voice mailbox.

17 LCD Screen

18 Soft-keys –L / 19 Soft-keys-R

Displays features such as the time, date, your phone number, caller ID, line/call
status and soft key tabs.

Enable you to engage any of the functions displayed on the corresponding LCD
tabs. Soft keys point to feature options displayed along the bottom of your LCD
screen. Soft keys change depending on the status of your phone.

Hidden Key : Soft-key L1 Page up / Soft-key R1 Page down

4IPW2000

L

I

N

E

2

L

IN

E

1

CA

N

C

E

L

M

E

N

U

L1 R1

17

18

19

20

21

22

23

24

2526

Description

g Moves Previous menu h Moves next menu
i Moves up j Moves down

20 MENU button

21 CANCEL button

25 LINE 2 indication LED

24 LINE 2

22 LINE 1 buttons

23 LINE 1 indication LED

26 Navigation buttons

Moves to the MENU

Cancels or escapes a selected item

5 IPW2000

Display Information

The IPW2000 is a feature-rich capable IP phone that has a built-in display screen
for ease of use.
The display screen has three areas to show different types of information
(see Figure 1). The top of the display screen shows the available telephone lines
associated with your IP phone.
The middle portion of the display screen is the main information area and identifies
incoming callers by name and number and provides status messages. When the IP
phone is idle, this display area identifies the current date and time and reminds you
if your phone is forwarded from receiving incoming calls.
The lower portion of the display screen provides "on screen" information about the
available features programmed for each soft-key on your IP phone. These features
are easily accessed by pressing the corresponding keys. If you missed calls, your
phone display indicates calls that you missed (See Figure 2)

Icons Information

This icon indicates the IP phone Line 1 or Line 2 log on

This icon indicates the IP phone Line 1 or Line 2 log off

This icon indicates the IP phone Line is forwarding all
calls

Figure 1

6IPW2000

Figure 2

Display Information

ADD

CALL

DELETE

EDIT

ERASE

LOG-OFF

LOG-ON

NEXT

ENTER

SAVE

SELECT

REMOVE

FEATURE

SEARCH

CLEAR

FWB ON

FWB OFF

FWNA ON

FWNA OFF

DND ON

DND OFF

PICKUP

CALLBACK

Soft-Keys Information

Add to the phone book and the programmable keys

Call the name or the number displayed

Uncheck an item

Erase all characters in a line

Change property of item

Enter the data into the Phone

Erase one character in a line

Log-off from the system

Log-on to the system

Show next page

Save settings

Search phone book

Select item in a list

Remove item in a list

Call features
[These features are changed by a administrator]

Initiate Forwarding calls on busy

Cancel Forwarding calls on busy

Initiate Forwarding calls on no answer

Cancel Forwarding calls on no answer

Initiate Do Not Disturb

Cancel Do Not Disturb

Call pick-up

Call back

7 IPW2000

Menu Structure

MENU

Call History Outgoing Calls

Received Calls

Programmable Keys

Phone Book

Phone Settings

Information

Search

Password

Network

Menu structure for each of the menus that can be selected from the idle menu.

[F1]

MAC Address

FORMAT

PIN1

Address Settings

Time

Menu Protect

Register

Missed Calls

[F14]

Version

IP Config

DNS

Call History

Programmable Keys

Phone Book

Phone Settings

AUTO

G.K.

Alias1

Alias2

PIN2

8IPW2000

Log On / Off

Log on

displays your alias number.
If the displayed Alias number is not yours,
delete the displayed number by using the following
procedure

All the parameters for your IP phone must be set by the system administrator before
you can use the IPW2000. When this is done, and the IP phone is connected to the
local network(LAN), your IP phone initiates the start-up procedure automatically
when you connect it to the mains.

When your phone is properly installed and connected to a power source
the LOG-ON soft-key on screen is displayed. (See Figure 3)

Press the LOG-ON soft-key. Verify that the Phone

Key in your Alias 1 (and optionally your pin1 code)

On the Address settings menu screen (See Figure 4),
Select Alias 1 (Press ‘i’, ‘j’ button )

LOG-ON

Figure 3

Figure 4

9 IPW2000

Log On / Off

If you logged on successfully, the display will display
your extension number and SEARCH soft-key, and the
phone is ready for use (idle state - See Figure1).

Press the LOG-ON soft-key

LOG-ON

Key in your Alias 2 (and optionally your pin2 code)

On the Address settings menu screen (See Figure 5),
Select Alias 2 (Press ‘i’, ‘j’ button )

If only the Alias 1 is registered , the display shows your
extension number, LOG-ON soft-key, and the IP phone
is ready for use (idle state).

Figure 5

10IPW2000

If ” NOT REG. “ is displayed on the screen after you
make an attempt to log on, enter a PIN number using
the following procedure

Enter your PIN number

Press the LOG-ON soft-key again

LOG-ON

On the Address settings menu screen,
Select PIN 1 or PIN 2 (Press ‘i’, ‘j’button)
Note: the same PIN is used for both Line1 and Line2

Log On / Off

On the Address settings menu screen(See Figure 4),
Press to log off

Log off

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

eAddress Settingsf

On the phone settings menu screen,
Select Address Settings (Press ‘h’ button)

LOG-OFF

” NOT REG. “ in the title in the screen is shown
(See Figure 3)

11 IPW2000

The display shows your extension number, and the
telephone is ready for use.

Press the LOG-ON soft-key

LOG-ON

Note :The PIN number is initially given to the user by the system administrator. The

user can change the default PIN number by accessing VM and changing the
VM password. Once done this, the user have to make sure to change the PIN
setting in the phone accordingly.

If your display will show “WARNING ! “, contact your system administrator
for assistance.

Outgoing calls

Make a call from the dial pad

The IPW2000 gives you multiple options to make a call. You can make a call either
in the off-hook mode or in the on-hook mode by using your handset, headset, or
hands-free speakerphone.

Lift the handset and dial
If using the speakerphone or the headset, press the
SPEAKERPHONE button or press the LINE button to
make a call. The phone will automatically default to LINE
1 when it is idle.

External

Internal

Dial the extension number

Dial the “dial out digit”. ( Default digit =

9 )

Dial the external number

12IPW2000

Outgoing calls

Make a Call from the Phone Book

With this function you can make a call from the Phone Book.

Press the MENU button

ENTER

MENU

ePhone Bookf

eSearchf

On the menu screen,
Select Phone Book (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the phone book screen,
Select Search (Press ‘h’ button)

On the search screen ,
Enter the name or the number or the index

Press the ENTER soft-key

Press the CALL soft-key to call the selected name

CALL

On the result screen (See Figure 6) ,
Press ‘i’, ‘j’ button to move up and down until you
find the name

Figure 6

13 IPW2000

Outgoing calls

Make a Call from the Call History

Press the MENU button

On the menu screen,
Select Call History (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the call history screen,
Select Outgoing Calls or Missed Calls or
Received Calls (Press ‘h’ button)

Press the CALL soft-key to call the selected number

MENU

eCall Historyf

CALL

Outgoing Calls

eMissed Callsf

Received Calls

On the each list screen (See Figure 7) ,
Press ‘i’, ‘j’ button to move up and down until you find
the number

You can use the Call History on the menu to call back the person whose call you
missed, received, and placed

.

Figure 7

14IPW2000

Outgoing calls

Make a Call from the Programmable Key

Press the Programmable key.

Note : Including the SHIFT key, there are 8 Programmable keys.

To access Programmable keys F8 through F14, first press the SHIFT key and
then press the desired Programmable key.

F1/F8 ~ F7/F14

Make a Call from the REDIAL Key

Press the REDIAL button

On the outgoing calls of Call History screen,
move up and down until you find the number.
Press ‘i’, ‘j’ button to move up and down until you find
the number.

REDIAL

CALL

Press the CALL soft-key to call the selected number

Dial the number
The phone will indicate which line is active by lighting
the LED of the selected line.

Make a second call during an ongoing call

To make a second call while you are on a call,
Press the idle LINE button
The primary call will automatically be put on hold when
you select the other line

LINE 1 or LINE 2

15 IPW2000

When there is an incoming call (See Figure 8), the phone will display Caller ID and
the message waiting lamp will flash. In addition, the LED of the LINE 1 or LINE 2
receiving the call will be turned on. In some instances, only the number will be
displayed.

Incoming calls

Answer a Call

Answer a second call during an ongoing call

Lift the handset
If using the speakerphone or the headset, press the
SPEAKERPHONE button or press the LINE button of
incoming a call. This phone will automatically default to
LINE 1 when it is idle.

If you choose to answer a second call,
Press the other LINE button
The primary call will automatically be put on hold.

If you are on another incoming call while you are on a call , the new Caller ID will
display after the first ring, and the message waiting lamp and the LED of the other
LINE will flash

LINE 1 or LINE 2

You can answer a call using the handset, headset, or speakerphone.

Figure 8

16IPW2000

Answer another extension call ( Call Pick-up )

This feature allows you to retrieve incoming calls from any extension. This capability
enables you to provide a back-up support to colleagues or answer your telephone
from a colleague’s phone.

Lift the handset
If using the speakerphone or the headset, press the
SPEAKERPHONE button

Dial the number

; 1

Incoming Calls

17 IPW2000

Disconnecting Calls

End a Call

Replace the handset to end a call
If using the speakerphone or the headset, press the

SPEAKERPHONE button again

End a second call during an ongoing call

To return to the primary call,
Press the hook switch or replace the handset
If you disconnect the second call by pressing the hook
switch, you will automatically be re-connected to the
primary call.
If you disconnected the second call by replacing the
handset, you will be re-connected to the primary call
when you lift the handset.
The phone will indicate which line is active by lighting
the LED of the selected line.
If the second caller disconnects the call before you do,
you will be re-connected to the primary call by pressing
the hook switch.

If you are on speakerphone and disconnect a second
call , push the speakerphone button.
To reconnect to the primary , push the speakerphone
button again or pick up the handset.

18IPW2000

Call Back

Call-back can be enabled when you call an internal extension and receive a busy
tone. Your phone will ring as soon as the other extension becomes available.

Note: Call-backs can be activated on several extensions at the same time.

If a called extension is busy

Dial the number ;

5

Replace the handset to finish procedure
You are called back (recall ringing signal) when the
ongoing call is finished or the next time a new call is
finished.

Lift the handset when you are called back
You have to answer within ten seconds, otherwise the
Call-back service is cancelled.

To cancel

Dial the number ; # 3 7 #

To activate

Disconnecting Calls

19 IPW2000

During Calls

Mute a Call

Press the MUTE button to mute a call

Hold a Call

Press the FLASH button.
The connected party is automatically placed on hold.

Note: If you place a caller on hold and hang up, your phone will ring. When you

answer you will automatically be connected back to the party that was on hold.

Note: Pressing the mute key will mute both LINE 1 and LINE 2 when both are

active.

MUTE

While on a call , you can mute the handset, headset, or speakerphone during a call.
The mute feature temporarily disables your phone’s microphone. Mute prevents the
party or parties on the other end of the line from hearing you, but does not interfere
with your ability to hear them.

Press the FLASH button again to retrieve the call on
hold

MUTE

FLASH

FLASH

Press the MUTE button again to disengage mute

While on a call, you can place the call on hold, so that the caller cannot hear you
and you cannot hear the caller. You can answer other calls while a call is on hold.
The caller will hear music (customer-provided equipment) while on hold, if available.

While on a call , you can mute the handset, headset, or speakerphone during a call
and place the call on hold. When you place one caller on hold and call another party,
you can toggle between the calls (refer back), transfer the call, create a conference
call and end one of the calls.

20IPW2000

Inquiry

Press the FLASH button and wait for dial tone
The connected party is automatically placed on hold.

While on a call, you can place the call on hold and call another party. You may
toggle between both parties as desired. Inquiry provides you with greater handling
flexibility. You want to make an inquiry to an internal or external party:

During Calls

Press once the FLASH button to return to first party

Replace the handset to end the ongoing call

Dial the extension number to call the third party
If the number is external, remember to dial the “dial out

digit” before the number ( default =

9 ).

Press twice the FLASH button to toggle between the
two parties

FLASH

FLASH

FLASH FLASH

21 IPW2000

Transfer a call

Press the FLASH button and wait for dial tone
The connected party is automatically placed on hold.

Note :.If you have put more than one call on hold, the last call that was put on hold

will be transferred. If the dialed extension is busy or transfer is not allowed,
your phone will ring again.

During Calls

While on a call, you can transfer the call.

Before wait for the first ring or after answer,
Replace the handset to transfer the call.

The ongoing call is transferred

Dial the number to call the third party
If the number is external, remember to dial the “dial out

digit” before the number ( default =

9 ).

FLASH

22IPW2000

Conference a call

The IPW2000 supports conference calls, enabling you to talk with multiple parties at
the same time. With this procedure you can include up to seven parties in a
conference. Only the conference originator can admit participants.

Press the FLASH key and wait for dial tone
The connected party is automatically placed on hold.

During Calls

Note : If the originator leaves the conference call(hangs up), the other members

remain connected to continue the conference.

FLASH

FLASH

Dial the number to call the third party
If the number is external, remember to dial the “dial out

digit” before the number ( default =

9 ).

Press the flash key again

Repeat the procedure to add more conference members.
(max. 8 members)

Replace the handset to exit the conference

Dial the number ;

8

23 IPW2000

Wait for answer.

Forwarding Calls

Forwarding all Calls

If you will be out of the office, you can have calls forwarded to another extension or
external number (e.g. cellular / mobile telephone, home telephone etc). In addition
to the unconditional forwarding, you may also forward call on busy and no answer.
This feature allows you to be accessible wherever you work

To turn on

Lift the handset

Dial the number of the answering position
To forward on all your calls to your mobile phone or
home , dial the “dial out digit” before the external

number ( default =

9 ).

Press the symbol :

#

Replace the handset

To turn off

Lift the handset

Replace the handset

Dial the number :

Dial the number :

Your incoming calls are forwarded to the call forwarding
phone number that you selected.

24IPW2000

To forward on all your calls to your voice mail (DND),
dial the voice mail access number (default =

7 7 7).

7 1

7 0

Forwarding Calls on busy

Forwarding Calls

To turn on

To turn off

Replace the handset

Lift the handset

Dial the number of the answering position
To forward on all your calls to your mobile phone or
home , dial the “dial out digit” before the external

number ( default =

9 ).

To forward on all your calls to your voice mail, dial the
voice mail access number ( default =

7 7 7 ).

Press the symbol :

#

Dial the number :

Lift the handset

Replace the handset

Dial the number :

If your phone is busy, incoming calls are forwarded to
the call forwarding number that you selected.

25 IPW2000

7 2

# 7 2

Forwarding Calls on no answer

Forwarding Calls

To turn on

To turn off

Replace the handset

Lift the handset

Dial the number of the answering position
To forward on all your calls to your mobile phone or
home , dial the “dial out digit” before the external

number ( default =

9 ).

To forward on all your calls to your voice mail, dial the
voice mail access number ( default =

7 7 7 ).

Press the symbol :

#

Dial the number :

Lift the handset

Replace the handset

Dial the number :

After a certain number of rings, incoming calls are
forwarded to the call forwarding number that you
selected. The number of rings is set by your system
administrator

26IPW2000

7 3

# 7 3

Integrated Voice Mail

Note:. You may record two greetings and toggle between the greetings as desired.

This function allows an incoming caller to leave a private voice message of up to five
minutes in length in your voice mailbox. Up to 100 messages may be stored in your
mailbox. You may access your password-protected voice mailbox locally or remotely.
If your voice mailbox contains a message, the message lamp will flash.

Access your voice mailbox from your extension

Lift the handset

Dial the number :

0

Enter your password ( default = 5 5 5 )

Note : Pressing the message lamp indicator button will always connect you to voice mail.

Further procedure, see section “Voice mail flow chart”

And press the symbol :

#

27 IPW2000

Access your voice mailbox from another extension

Integrated Voice Mail

Lift the handset

Enter your password ( default = 5 5 5 )

Further procedure, see section “Voice mail flow chart”

Dial the voice mail access number ( default =

7 7 7 )

Dial your extension number
And press the symbol :

#

Dial the number during message : 1

And press the symbol : #

Access your voice mailbox from an external number

Lift the handset and call your office

Enter your password ( default = 5 5 5 )

Further procedure, see section “Voice mail flow chart”

When the Auto Attendant answers:
Dial the voice mail access number ( default =

7 7 7 )

Dial your extension number
And press the symbol :

#

Dial the number during message : 1

And press the symbol : #

28IPW2000

Integrated Voice Mail

Voice mail flow chart

Use the following diagram to navigate through your voice mail system

29 IPW2000

Paging

Initiate external paging

If your business is equipped with a paging amplifier and speaker system
connected to the system, you can broadcast a message over the speakers.

Replace the handset to finish the broadcast

Lift the handset
Wait for dial tone

Dial the paging extension number
(Default =

7 0 0 or 7 0 1)

and start speaking

30IPW2000

Call History

The IPW2000 maintains histories of calls that you miss, receive, and place.
You can use the Call History on the menu to view your call history and to call back
the person whose call you missed, received, and placed.

View Outgoing, Missed and Received Calls

Note: The IPW2000 automatically stores the names and numbers of the last 20

outgoing, the last 20 missed, and the last 10 received calls in the Call History.

Press the MENU button

On the menu screen (See Figure 9),
Select Call History (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the each list screen
Press the SELECT soft-key to view call information

MENU

eCall Historyf

SELECT

On the each list screen,
Press ‘i’, ‘j’ button to move up and down until you find
the number

On the call history screen,
Select Outgoing Calls or Missed Calls or

Received Calls (Press ‘h’ button)

eOutgoing Callsf

Missed Calls
Received Calls

The IPW2000 keeps a history of all calls you make, miss and receive, including the
caller ID, time, and date of the call. You can use this information to redial a party.

Figure 9

31 IPW2000

Programmable Functions

Any frequently used function, such as call forwarding or frequently dialed
internal/external telephone numbers may be stored on any available Programmable
Key for single key access to that function or number. There are two ways you can
store function or number to your Programmable Keys. Program a function or store
the telephone number by using the keypad and Add telephone number from the Call
History to the Programmable Keys. The IPW2000 allows you to customize 14
programmable keys LINE 1 and LINE 2 share the programmable keys so that you
may use the programmable keys with either line.

Program a function

Press the MENU button

On the menu screen,
Select Programmable Keys (Press ‘h’ button)
The stored name and number is shown on the display.

MENU

eProgrammable Keysf

Press the SELECT soft-key to program
The the programmable keys edit menu is displayed.

On the programmable keys screen (See Figure 10),
Press ‘i’, ‘j’ button to move up and down until you
select the programmable key that you want to program.

SELECT

Enter the name the the number using the dial pad
Dial the “dial out digit” before the external number

( default =

9 ).

Press the SAVE soft-key to store the name and number

SAVE

Figure 10

32IPW2000

Programmable Functions

Enter the name

When entering the name by using the dial pad, the most common letters are
written each dial pad on the IP phone. To get the letter A press dial pad 2 once, for
B press dial pad 2 twice, to get C press dial pad 2 three times, etc.
All of the letters you enter in an alpha entry field are lowercase by default. To enter
uppercase letters, press MENU button. To enter a symbol mark in an alpha enter
field you press the MENU button multiple times. If you make a mistake while
entering the name or telephone number, use the navigation keys to move forward or
backward and the ERASE soft-key to delete character to edit the existing entry.

Example : To enter the name Scott

If enter lowercase letters, press MENU button
multiple times until the eng displayed on the screen

Press for c :

2 2 2

If enter uppercase letters, press MENU button
multiple times until the ENG displayed on the screen

Press for S :

7 7 7 7

MENU

Press to switch of upper case, lower case, symbol, and
number

Press for o :

6 6 6

Press for t : 8

Press for t : 8

F
O
N

T

ZS

4

YVROLIFC

3

XUQNKHEB

2

#*

SPACE

WTPMJGDA.

1

#*0987654321

Dial Pad

33 IPW2000

Programmable Functions

Add a number from the Call History

Press the MENU button

On the menu screen,
Select Call History (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the call history screen,
Select Outgoing Calls or Missed Calls or
Received Calls (Press ‘h’ button)

Press the ADD soft-key to add the selected number

MENU

eCall Historyf

ADD

eOutgoing Callsf

Missed Calls
Received Calls

On the each list screen,
Press ‘i’, ‘j’ button to move up and down until you find
the number

You can add numbers saved in the Call History to your Programmable Keys

.

On the add screen,
Select Add Programmable Key (Press ‘i’, ‘j’ button)

yAdd Programmable Key

Press the SELECT soft-key
The programmable keys menu screen is displayed

SELECT

And follow the same procedure “Program a function”

On the each list screen
Press the SELECT soft-key to view call information

SELECT

34IPW2000

Add an entry

Phone Book

The IPW2000 contains an internal phone book.
There are two ways you can add names and numbers to your phone book.

Press the MENU button

On the menu screen (See Figure 10),
Select phone Book (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the phone book menu screen,
Select Register (Press ‘h’ button)

MENU

ePhone Bookf

eRegisterf

SAVE

On the register screen,
Enter the name, the number and the index
Follow the same procedure “Enter the name”

Press the SAVE soft-key

35 IPW2000

Phone Book

Edit an entry

Press the MENU button

ENTER

MENU

ePhone Bookf

eSearchf

On the MENU screen,
Select Phone Book (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the phone book menu screen,
Select Search (Press ‘h’ button)

On the search menu screen (See Figure 11),
Enter the name or the number or the index
Follow the same procedure “Enter the name”

Press the ENTER soft-key
If you view all entry, press the ENTER soft-key without
entering the name or the number or the index

This function allows you to make changes to a name or a numberin an entry.

Figure 11

On the result menu screen (See Figure 12),
Press ‘i’, ‘j’ button to move up and down until you
find the name

36IPW2000

Phone Book

Press the SELECT soft-key to view contents of the
selected name

SELECT

On the index menu screen (See Figure 13),
Press the EDIT soft-key to edit contents
If you delete the selected item,
Press the REMOVE soft-key

EDIT

On the edit menu screen,
Enter the name or the number or the index

SAVE

Press the SAVE soft-key

Figure 13

Figure 12

37 IPW2000

Phone Book

Add a number from the Call History

Press the MENU button

On the menu screen,
Select Call History (Press ‘h’ button)

On the call history screen,
Select Outgoing Calls or Missed Calls or
Received Calls (Press ‘h’ button)

On the each list screen (See Figure 14),
Press the ADD soft-key to add the selected number

MENU

eCall Historyf

ADD

eOutgoing Callsf

Missed Calls
Received Calls

On the each list screen,
Press ‘i’, ‘j’ button to move up and down until you find
the number

On the add screen,
Select Add Phone book (Press ‘i’, ‘j’ button)

yAdd Phone Book

Press the SELECT soft-key
The programmable keys menu screen is displayed
And follow the same procedure “Program a function”

SELECT

You can add numbers saved in the Call History to your internal phone book.

On the each list screen,
Press the SELECT soft-key to view call information

SELECT

Figure 14

38IPW2000

Set the GK Address

Phone Settings

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

If you set up the password, Enter the password

eAddress Settingsf On the phone settings menu screen (See Figure 15),

Select Address Settings (Press ‘h’ button)

On the address settings menu screen(See Figure 16),
Select G.K.

Enter the gate keeper address

G.K. : 0.0.0.0

Figure 15

Figure 16

39 IPW2000

Set the Time

The time and date are automatically updated from the network.

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password, Enter the password

eTimef

On the phone settings menu screen,
Select Time (Press ‘h’ button)

Press the SELECT soft-key to set up IP & offset

SELECT

Enter the time server’s IP address
Always consult your administrator before changing the
time server’s IP address.

On the set date/time menu screen (See Figure 17),
Select AUTO ( Press the navigation button (g, h ) to
choose time setting )

e [AUTO] f

Phone Settings

Figure 17

Press ‘g’, ’h’ button to move until you find the time
offset.

Press the SAVE soft-key to store

SAVE

40IPW2000

You can change the way the time (format) and the date (format) is presented in the
display. The time can be shown in 24 or 12 hour clock mode. The date can be
shown in eight ways

Chang the Display Formats

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

eTimef

On the phone settings menu screen,
Select Time (Press ‘h’ button)

On the set date/timemenu screen (See Figure 18),
Select FORMAT ( Press the navigation button (g, h )
to choose time setting )

e[FORMAT]f

Press the SELECT soft-key to set up time & date

SELECT

Press ‘g’, ’h’ button to select your preferred time format

• 12 hours / 24 hours

Figure 18

41 IPW2000

Phone Settings

IPW2000

Press ‘g’, ’h’ button to select your preferred date format

Press the SAVE soft-key to store

SAVE

• DD-MM-YYYY

• DD-MM-YYYY

• DD-MM-YYYY

• DD-MM-YYYY

• DD-MM-YYYY

• YYMMDD

• YYYY-MM-DD

• MM/DD/YYYY

22-02-2001
Th 22-02-2001
22 02 2001
22 Feb 2001
Th 22 Feb 2001
010222
2001-02-22
02/22/2001

42

Phone Settings

Set the Menu Protect

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password,

Enter the password ( Default =

0 0 0 0 )

eMenu Protectf

On the phone settings menu screen,
Select Menu Protect (Press ‘h’ button)

On the protect menu screen(See Figure 19),
Select what you want to protect out of Menu, Call

History/Programmable keys/Phone Book/ Phone
Settings pressing the ‘h’ button to check a item

Press the SAVE soft-key to store

SAVE

e5f


5

To prevent anyone else from viewing to your information, you must set a menu
protect. The MENU is protected by the user password

Figure 19

43 IPW2000

Phone Settings

Change user Password

Your password will protect all your user-specific settings.You can change your
password from your IP phone. You cannot modify your password without first
entering your current password. If you forget your current password, the
administrator must reset it to your extension.

Note : Use only numeric characters so that you can enter the password from the

dial pad on the IP phone

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,
Select Phone Settings (Press ‘h’ button)

ePasswordf

On the phone settings menu screen,
Select Password (Press ‘h’ button)

Enter your old password using the dial pad,
then Press the ENTER soft-key. ( Default =

0 0 0 0 )

Enter your new password (Maximum 6-digit )
using the dial pad, then
Press the ENTER soft-key.

Retype your password using the dial pad,
then Press the ENTER soft-key.

ENTER

ENTER

ENTER

Figure 20

44IPW2000

Phone Settings

Adjust the ringer volume

Use the volume keys to adjust the ringing signal volume when the telephone is idle
or ringing. Adjusted volume is stored.

Press the up(+) or down(-) VOLUME button to adjust the
volume to the desired level.

VOLUME

Adjust the handset, headset, and speakerphone volume

Lift the handset
If using the speakerphone or the headset,
press the speakerphone button

Press the up(+) or down(-) VOLUME button to adjust the
volume to the desired level.

VOLUME

Use the volume keys to change the volume of the handset or headset or
speakerphone during a call.

45 IPW2000

Phone Settings

View the Information

Information

The phone version information contains the bootrom version, software version, and
hardware version.

The network information contains the IP configuration, DNS, and MAC address

The Information menu provides you with specific information about the IPW2000,
including the network information, and phone version.

View the Version

Press the MENU button

On the menu screen,
Select Information (Press ‘h’ button)

On the Information screen,
Select Version (Press ‘h’ button)

MENU

eInformationf

eVersionf

Your Phone’s bootrom, software, hardware version is
displayed

View the Network

Press the MENU button

On the menu screen,
Select Information (Press ‘h’ button)

On the Information screen,
Select Network (Press ‘h’ button)

MENU

eInformationf

eNetworkf

Your Phone’s IP address, Net Mask, Gateway
is displayed

Follow the same procedure to view information about
your phone’s DNS and MAC Address.

On the network screen,
Select IP Config (Press ‘h’ button)

eIP Configf

46IPW2000

Audible Signals

The Distinctive Ringing feature enables you to differentiate between internal and
external call ring tones. The following are representations of the internal and
external call ring cadences:

Internal ringing signal

External ringing signal

Visible signals

The LEDs on your telephone use a variety of signals to indicate the traffic state of
an ongoing call or a function.

Incoming callsRapidly flashing

Message LED and Line
indication LED

Receiving voice mails

Slowly flashing
Message LED

Line in use

Steady lighting Line
indication LED

Slowly flashing Line
indication LED

Line is on hold

Steady lighting
Speakerphone
indication LED

Steady lighting Mute
indication LED

Speakerphone or headset in use

Mute in use

47 IPW2000

Information

Asia Pacific

Ericsson Enterprise
Jalan SS7/19, Kelana Jaya
47301 Petaling Jaya
Selangor
MALAYSIA
Phone: [phone]

[e-mail]

Nordic

Ericsson Enterprise
LM Ericssons vag 8
126 25 Stockholm
SWEDEN
Phone: [phone]

[e-mail]

Americas

Ericsson Enterprise
6300 Legacy Drive
Plano, TX-75024-3607
USA
Phone: [phone]

[e-mail]

Western Europe

Ericsson Enterprise
Avenue du Bourget 44
Bourgetlaan
1130 Brussels
BELGIUM
Phone: [phone]

[e-mail]

Central and Eastern Europe
Middle East, Africa

Ericsson Enterprise
Pottendorferstr. 25-27
A-1121 Vienna
AUSTRIA
Phone: [phone]

[e-mail]

Produced in November 2002
EN/LZT 108 6348
Ericsson Enterprise AB 2002