Ericsson UniData IPW2000 User Manual
User’s Guide
For ERICSSON WebSwitch 2000 , version 3.0 and later
UniData IPW2000 Office IP Phone
Copyright Notice
Copyright UniData Communication Systems, Inc 2002.
All rights reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language in any form by any means without
prior written permission of the UniData Communication Systems, Inc.
UniData Communication Systems reserves the right to revise this documentation and
to make changes in content from time to time without obligation on the part of
UniData Communication Systems to provide notification of such revision or change.
UniData Communication Systems provides this documentation without warranty,
term, or condition of any kind, either implied or expressed, including, but not limited
to, the implied warranties, terms, or conditions of merchantability, satisfactory quality,
and fitness for a particular purpose. UniData Communication Systems may make
improvements or changes in the product(s) and/or the program(s) described in this
documentation at any time.
EN/LZT 108 6348
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with
the essential requirements and other relevant provisions of the European R&TTE
directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
Table of Contents
Safety Information………………………………………………….
Introduction to IPW2000…………………………………………...
Description…………………………………………………………..
Display Information………………………………………………...
Menu Structure……………………………………………………..
Log On / Off………………………………………………………...
Outgoing Calls……………………………………………………...
Make a call from the Dial Pad………………………………….
Make a Call from the Phone Book…….…………………….
Make a Call from the Call History……………………………..
Make a Call from the Programmable Key…………………….
Make a Call from the REDIAL Key…………………………...
Make a second call during an ongoing call…………………..
Incoming Calls……………………………………………………...
Answer a Call………………………………………………….
Answer a second call during an ongoing call……………....
Answer another extension call (Call Pickup)………………...
Disconnecting Calls………………………………………………..
End a Call………………………………………………………..
End a second call during an ongoing call…………………….
Call Back………………………………………………………...
During Calls………………………………………………………...
Mute a Call……………………………………………………..
Hold a Call……………………………………………………...
Inquiry…………………………………………………………..
Transfer a Call………………………………………………….
Conference a Call……………………………………………..
Forward Calls……………………………………………………….
Forwarding all Calls……………………………………………..
Forwarding Calls on busy……………………………………...
Forwarding Calls on no answer………………………………..
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i IPW2000
Table of Contents
Voice Mail…………………………………………………………...
Access your voice mailbox from your extension…………….
Access your voice mailbox from another extension………...
Access your voice mailbox from an external number……….
Voice mail flow chart…………………………………………...
Paging……………………………………………………………….
Call History………………………………………………………….
View Outgoing, Missed and Received Calls………………...
Programmable Functions………………………………………….
Program a function……………………………………………...
Enter the name………………………………………………….
Add a number from the Call History…………………………..
Phone Book………………………………………………………...
Add an entry……………………………………………………..
Edit an entry……………………………………………………..
Add a number from the Call History………………………….
Phone Settings……………………………………………………..
Set the GK Address…………………………………………….
Set the Time……………………………………………………..
Chang the Display Formats…………………………………...
Set the Menu Protect…………………………………………...
Change User Password………………………………………..
Adjust the ringer volume………………………………………..
Adjust the handset, headset, and speakerphone volume…..
Information…………………………………………………………..
View the Information…………………………………………...
Audible Signals………………………………………………….
Visible Signals…………………………………………………...
iiIPW2000
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Safety Information
1 IPW2000
The Utmost care and attention has been devoted to quality standards in the
manufacture of your new IPW-2000. Safety is a major factor in the design of
every set. But, safety is your responsibility too.
Use Power over LAN IEEE 802.3af compliant.
Use the adaptor .
(Output: DC 18V 600mA ~ 48V 225mA, (-)---(o---(+))
For your safety
To reduce the risk of an electrical shock, do not disassemble this phone.
There are no user serviceable parts. Opening or removing covers may expose you
to hazardous voltages. Incorrect reassembly may cause an electrical shock.
Never push objects of any kind into this phone’s housing slots since such objects
may touch hazardous voltage points or short out parts that may cause electrical
shock.
Adjust only those controls covered in this Administrator’s Guide. Improper
adjustment of other controls may result in damage and could require extensive
repair by a qualified service personnel to restore this phone
Protection of the Telephone
Only use an Unshielded Twisted Pair (UTP) Category 5 Ethernet cable when
connecting to this phone’s RJ-45 ports (Uplink and Downlink).
Always use this phone with the required power source. The proper power source
required for this phone is written on the document (administrator’s guide ). If you are
unsure of the type of power supplied to your premises, consult your local power
company before installing this phone.
Disconnect the power to this phone and have it checked by a qualified service
personnel if any of the following occurs:
the power supply cord or plug is damaged or frayed
the phone was exposed to water or had liquid spilled on it
the phone was dropped or the casing is damaged
after following the Administrator’s Guide, the phone does not operate properly
Location of the Telephone
The telephone should be operated in a conteolled environment with an ambient
temperature 0°C and 50 °C (32F and 122F)
Do not install the telephone in a room where large quantities of dust accumulate;
this can considerably reduce the service life of the telephone
Do not expose the telephone to direct sunlight or any other source of heat, as this is
liable to damage the electronic equipment and the plastic casing
Do not operate the telephone in damp environments such as bathrooms
Introduction to IPW2000
2IPW2000
The UniData IPW2000 OIP is now introduced with the WebSwitch 2000 V3.0 and later
versions, as a system IP Phone, providing access to all advanced features and services of
the WebSwitch 2000 communication system in a user-friendly and convenient way. The
IPW2000 features a big LCD screen accompanied with a set of navigation keys, a number
of programmable feature keys, convenient and robust dial keypad, as well as, a few
special function buttons like “FLASH”, “MUTE”, “VOLUME” and “REDIAL”.
An integrated 2-port LAN Switch, combined with support for in-line power allows the
optimization of the total cost per user.
Furthermore, to provide consistent business class voice quality over varying and
congested IP network conditions, the IPW2000 is equipped with advanced Quality of
Service (QoS) technologies such as CODEC negotiation, enhanced jittering technology,
lost packet recovery, echo cancellation, and packet delay compensation.
The phone is TIA-810 compliant.
FLASH
-
REDIAL
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Description
4 Speaker
3 Conversion knob
1 Handset
2 Hook Switch
6 Dial Pad
5 Volume Button
Increases or decreases volume for the handset, headset, or speakerphone
(depending upon which is currently active).
Also controls the ringer volume (if the handset is in its cradle)
Works exactly like the dial pad on a traditional telephone.
3 IPW2000
Description
16 Message lamp / Message Button
9 Mute Button
11 Redial Button
12 Flash Button
13 Programmable keys
10 Mute indication LED
15 Shift button
14 Label / Label Cover
7 Speakerphone Button
8 Speakerphone indication LED
Toggles the speakerphone on or off.
Toggles the microphone on or off during a call.
Redials one of the outgoing calls
Holds the current call and makes a call to another party
Store numbers and program functions (e.g. speed dial keys,function keys, etc.).
Enables you to label your function keys. Remove the transparent cover, write the
names under the keys and snap the protective cover back into place.
Selects between F1~F7 and F8~F14
Provides access to a message system
A lit key indicates you have an unanswered message in your voice mailbox.
17 LCD Screen
18 Soft-keys –L / 19 Soft-keys-R
Displays features such as the time, date, your phone number, caller ID, line/call
status and soft key tabs.
Enable you to engage any of the functions displayed on the corresponding LCD
tabs. Soft keys point to feature options displayed along the bottom of your LCD
screen. Soft keys change depending on the status of your phone.
Hidden Key : Soft-key L1 Page up / Soft-key R1 Page down
4IPW2000
L
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L1 R1
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2526
Description
g Moves Previous menu h Moves next menu
i Moves up j Moves down
20 MENU button
21 CANCEL button
25 LINE 2 indication LED
24 LINE 2
22 LINE 1 buttons
23 LINE 1 indication LED
26 Navigation buttons
Moves to the MENU
Cancels or escapes a selected item
5 IPW2000
Display Information
The IPW2000 is a feature-rich capable IP phone that has a built-in display screen
for ease of use.
The display screen has three areas to show different types of information
(see Figure 1). The top of the display screen shows the available telephone lines
associated with your IP phone.
The middle portion of the display screen is the main information area and identifies
incoming callers by name and number and provides status messages. When the IP
phone is idle, this display area identifies the current date and time and reminds you
if your phone is forwarded from receiving incoming calls.
The lower portion of the display screen provides "on screen" information about the
available features programmed for each soft-key on your IP phone. These features
are easily accessed by pressing the corresponding keys. If you missed calls, your
phone display indicates calls that you missed (See Figure 2)
Icons Information
This icon indicates the IP phone Line 1 or Line 2 log on
This icon indicates the IP phone Line 1 or Line 2 log off
This icon indicates the IP phone Line is forwarding all
calls
Figure 1
6IPW2000
Figure 2
Display Information
ADD
CALL
DELETE
EDIT
ERASE
LOG-OFF
LOG-ON
NEXT
ENTER
SAVE
SELECT
REMOVE
FEATURE
SEARCH
CLEAR
FWB ON
FWB OFF
FWNA ON
FWNA OFF
DND ON
DND OFF
PICKUP
CALLBACK
Soft-Keys Information
Add to the phone book and the programmable keys
Call the name or the number displayed
Uncheck an item
Erase all characters in a line
Change property of item
Enter the data into the Phone
Erase one character in a line
Log-off from the system
Log-on to the system
Show next page
Save settings
Search phone book
Select item in a list
Remove item in a list
Call features
[These features are changed by a administrator]
Initiate Forwarding calls on busy
Cancel Forwarding calls on busy
Initiate Forwarding calls on no answer
Cancel Forwarding calls on no answer
Initiate Do Not Disturb
Cancel Do Not Disturb
Call pick-up
Call back
7 IPW2000
Menu Structure
MENU
Call History Outgoing Calls
Received Calls
Programmable Keys
Phone Book
Phone Settings
Information
Search
Password
Network
Menu structure for each of the menus that can be selected from the idle menu.
[F1]
MAC Address
FORMAT
PIN1
Address Settings
Time
Menu Protect
Register
Missed Calls
[F14]
Version
IP Config
DNS
Call History
Programmable Keys
Phone Book
Phone Settings
AUTO
G.K.
Alias1
Alias2
PIN2
8IPW2000
Log On / Off
Log on
displays your alias number.
If the displayed Alias number is not yours,
delete the displayed number by using the following
procedure
All the parameters for your IP phone must be set by the system administrator before
you can use the IPW2000. When this is done, and the IP phone is connected to the
local network(LAN), your IP phone initiates the start-up procedure automatically
when you connect it to the mains.
When your phone is properly installed and connected to a power source
the LOG-ON soft-key on screen is displayed. (See Figure 3)
Press the LOG-ON soft-key. Verify that the Phone
Key in your Alias 1 (and optionally your pin1 code)
On the Address settings menu screen (See Figure 4),
Select Alias 1 (Press ‘i’, ‘j’ button )
LOG-ON
Figure 3
Figure 4
9 IPW2000
Log On / Off
If you logged on successfully, the display will display
your extension number and SEARCH soft-key, and the
phone is ready for use (idle state - See Figure1).
Press the LOG-ON soft-key
LOG-ON
Key in your Alias 2 (and optionally your pin2 code)
On the Address settings menu screen (See Figure 5),
Select Alias 2 (Press ‘i’, ‘j’ button )
If only the Alias 1 is registered , the display shows your
extension number, LOG-ON soft-key, and the IP phone
is ready for use (idle state).
Figure 5
10IPW2000
If ” NOT REG. “ is displayed on the screen after you
make an attempt to log on, enter a PIN number using
the following procedure
Enter your PIN number
Press the LOG-ON soft-key again
LOG-ON
On the Address settings menu screen,
Select PIN 1 or PIN 2 (Press ‘i’, ‘j’button)
Note: the same PIN is used for both Line1 and Line2
Log On / Off
On the Address settings menu screen(See Figure 4),
Press to log off
Log off
Press the MENU button MENU
ePhone Settingsf
On the MENU screen,
Select Phone Settings (Press ‘h’ button)
If you set up the password,
Enter the password ( Default =
0 0 0 0 )
eAddress Settingsf
On the phone settings menu screen,
Select Address Settings (Press ‘h’ button)
LOG-OFF
” NOT REG. “ in the title in the screen is shown
(See Figure 3)
11 IPW2000
The display shows your extension number, and the
telephone is ready for use.
Press the LOG-ON soft-key
LOG-ON
Note :The PIN number is initially given to the user by the system administrator. The
user can change the default PIN number by accessing VM and changing the
VM password. Once done this, the user have to make sure to change the PIN
setting in the phone accordingly.
If your display will show “WARNING ! “, contact your system administrator
for assistance.
Outgoing calls
Make a call from the dial pad
The IPW2000 gives you multiple options to make a call. You can make a call either
in the off-hook mode or in the on-hook mode by using your handset, headset, or
hands-free speakerphone.
Lift the handset and dial
If using the speakerphone or the headset, press the
SPEAKERPHONE button or press the LINE button to
make a call. The phone will automatically default to LINE
1 when it is idle.
External
Internal
Dial the extension number
Dial the “dial out digit”. ( Default digit =
9 )
Dial the external number
12IPW2000
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