4/00021-1/FEA 209 544/21 CApproved according to 1776-1/FEA 209 544
Page 5
1Appearance Problems
• Check the general condition of the system connector (Fig.1) and the battery connector (Fig.
2) f or corrosion and oxidation.
• No action should be taken for a liquid damaged telephone. Send the unit on according to the
local company directives.
• Check that the antenna is not damaged and that it fits properly. (Fig.3).
• Check that the SIM holder is working correctly (Fig.4).
• Check if the battery fits correctly. Change the battery or send the unit on according to the
local company directives.
• Check the rear and the front covers for cracks and that both ends fit correctly (Fig.5). If
necessary replace the front cover according to the working instruction or send the unit on
according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig.1Fig.2Fig.3
Fig. 4Fig. 5
4/00021-1/FEA 209 544/21 C2(13)
Page 6
2Network Problems
• Insert a fully functional SIM card and switch ON the telephone. Check that there is signal
strength shown in the display (Fig.1). If necessary replace the antenna according to the
working instructions.
• Check the antenna connector for dirt (Fig.2). If necessary clean it.
• Make a general visual inspection for oxidation or corrosion from liquid damage. No action
should be taken for a liquid damaged telephone. Send the unit on according to the local
company directives.
• If the fault still remains send the unit on according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig. 1Fig.2
4/00021-1/FEA 209 544/21 C3(13)
Page 7
3On/Off Problems
• Check that the battery’s contact surface is free from dust/dirt and mechanical damage (Fig.
1). If necessary clean it.
• Check the battery connector pogo contact on the board for dirt/mechanical damage (Fig. 2).
If necessary clean it.
• Make a general visual inspection for oxidation or corrosion from liquid damage. No action
should be taken for a liquid damaged telephones. Send the unit on according to the local
company directives.
• Check the keyboard and the dome switch for malfunction (Fig. 3). If necessery, replace the
keybord according to the working instruktions or send the unit on according to the local
company directives.
• Change the battery.
• Try to upgrade the telephone with the latest software.
Trouble Shooting Guide, Mechanical
• If the fault still remains, send the unit on according to the local company directives.
Fig. 1Fig .2Fig .3
4/00021-1/FEA 209 544/21 C4(13)
Page 8
4Audio Problems
• Call a network-connected telephone and check if it is the microphone or the loudspeaker
that causes the audio problem.
• Check the loudspeaker for dirt/mechanical damage (Fig.1). If necessary clean it or replace it
according to the working instructions.
• Check the loudspeaker spring contact on the board for dirt/mechanical damage (Fig. 2). If
necessary clean it.
• Check the microphone and microphone rubber for mechanical damage (Fig. 3). If necessary
replace them. Also check the microphone contacts, if they are damaged send the unit on
according to the local company directives.
• Check the system connector for dirt/mechanical damage (Fig.4). If necessary clean it.
Trouble Shooting Guide, Mechanical
• Make a general visual inspection for corrosion or oxidation from liquid damages. No action
is taken for liquid damaged telephone. Send the unit on according to the local company
directives.
• If the fault still remains send the unit on according to the local company directives.
Fig.1Fig.2Fig.3
Fig.4
4/00021-1/FEA 209 544/21 C5(13)
Page 9
5Display/Illumination Problems
• Switch ON the telephone and check the display. If all the segments (characters) are missing,
check that the display contact surface on the board is free from dirt/ dust (Fig.1). If
necessary clean it. Check the display elastomer for dirt/mechanical damage (Fig 2). If
necessary replace it according to the working instructions. If the fault still remains, replace
the display according to the working instructions.
• If some of the segments (characters) are missing, or the contrast is bad, replace the display
according to the working instructions.
• Make a general visual inspection for oxidation or corrosion from liquid damage. No action
is taken for liquid damaged telephone. Send the unit on according to the local company
directives.
• If the fault still remains send the unit on according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig.1Fig.2
4/00021-1/FEA 209 544/21 C6(13)
Page 10
6Capacity/Charging Problems
• Test the telephone with a new fullcharged battery. If necessary replace the battery.
• Check the battery’s condition and the battery’s contact surface for oxidation or corrosion
(Fig 1). If necessary replace the battery.
• Check the battery release button for dirt/mechanical damage and that the elasticity is good
(Fig 2). If necessary replace it according to the working instructions.
• Check that the battery connector is free form dirt/mechanical damage and that the battery
connector pins are elastic (Fig.3). If necessary clean it.
• Check the system connector for dirt/mechanical damage (Fig.4). If necessary clean it.
• Make a general visual inspection for oxidation or corrosion from liquid damages. No action
is taken for liquid damaged telephone. Send the unit on according to the local company
directives.
Trouble Shooting Guide, Mechanical
• If the fault still remains send the unit on according to the local company directives.
Fig.1Fig.2Fig.3
Fig.4
4/00021-1/FEA 209 544/21 C7(13)
Page 11
7SIM Problems
• Test the telephone with a SIM card with known function.
If the display shows “Insert correct card” or “Wrong card”, send the unit on according to the
local company directives.
If the display shows “Insert Card” there is a SIM problem.
• Check the SIM connector for dust/dirt and mechanical damage (Fig.1). If necessary clean
the connector.
• Make a general visual inspection for oxidation or corrosion from liquid damages. No action
is taken for liquid damaged telephone. Send the unit on according to the local company
directives.
• If the fault still remains send the unit on according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig.1
4/00021-1/FEA 209 544/21 C8(13)
Page 12
8Key Problems
• With the telephone ON, press all of the buttons. Sound should be heard from the buzzer, if
it is activated in the settings menu, and numbers shall appear in the display. Feel the keys
for r ebounds. If necessary replace the keyboard according to the working instructions.
• With the telephone ON, press the volume button on the side in both directions (Fig.1).
“Status” should be shown in the display. Check that the mechanical response, when the keys
are pressed, feels normal. If necessary replace the front/volume button according to the
working instructions.
• If the fault still remains send the unit on according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig.1
4/00021-1/FEA 209 544/21 C9(13)
Page 13
9Alert Problems
• Turn on the phone, go to menu: Settings/Sound & Alerts/Ring volume and test the ring
signal. If it sounds low or distorted open t he phone according to the working instructions
and i nspect the buzzer gasket (Fig. 1) and the buzzer (Fig. 2). Check the buzzer for dirt and
clean if necessary. If necessary replace the front according to the working instructions.
• If the fault still remains send the unit on according to the local company directives.
• Make a general visual inspection for corrosion or oxidation from liquid damages. No action
should be taken for a liquid damaged telephone. Send the unit on according to the local
company directives.
• Insert a SIM-card and switch ON the telephone. In menu settings set Vibrator ON. Check
that the t elephone vibrates when the settings are stored.
• Check that the vibrator is properly connected to the board.(Fig. 3) If it is, replace the
vibrator according to the working instructions.
Trouble Shooting Guide, Mechanical
• If the fault still remains send the unit on according to the local company directives.
Fig.1Fig.2Fig.3
4/00021-1/FEA 209 544/21 C10(13)
Page 14
10 Data Communication Problems
• If no communication is accomplished with IRDA, clean the IRDA window (Fig.1), if there
is still problems with the communication change the front and try again. If there is still
problems send the unit on according to the local company directives.
• Check the system connector (Fig.2) for dirt and oxidation, clean if necessary.
• If the fault still remains send the unit on according to the local company directives.
Trouble Shooting Guide, Mechanical
Fig.1Fig.2
4/00021-1/FEA 209 544/21 C11(13)
Page 15
11 Software Problems
If there are problems with the r esponse of the keyboard commands and/ or spelling errors in
the menu, that are not related to mechanical damage, upgrade the phone with the latest
software.
If the f ault still remains, send the unit on according to the local company directives.
B: Crystal.
C: Capacitor.
D: Digital circuit.
F: Overvoltage protection.
H: Buzzer, LED, pads for display.
J: Connector.
L: Coil.
N: Analogue circuit.
R: Resistor.
S: Keyboard pads.
U: BALUN Component that converts a balanced signal to an unbalanced or the other way
around.
Trouble Shooting Guide, Standard
V: T ransistor, diode.
X: Contact surface on the circuit board.
Z: Filter.
DCIO:DC voltage through the system connector for charging.
GND:Ground.
EL_HIGH:Logical signal that activates the background illumination.
EL_LOW:Logical signal that activates the background illumination.
ONSWAn:Voltage from the On/Off key that starts the phone.
RTC:Real T ime Clock. The clock that keeps track of time.
SIMCLK:Signal from the processor used for communication to SIM, clock signal.
SIMDAT:Signal from the processor used for communication to SIM, data signal.
SIMRST:Signal from the processor used for communication to SIM, reset signal.
SIMVCC:Feed voltage for SIM.
VBATT:Battery voltage.
VCORE:DC voltage for the processor and memory at, for instance, stand by mode.
Lower than VDIG.
VDIG:DC voltage for the processor and memory.
VDSPC:DC voltage for the DSP (Digital Signal Processor).
VLCD:DC voltage for the display that controls the contrast.
VRAD:DC voltage for the radio part except the synthesizer.
V380B:DC voltage for the radio part.
VRTC:DC voltage for the real time clock.
VVCO:DC voltage for the synthesizer.
4/00021-2/FEA 209 544/21 B3(26)
Page 20
Trouble Shooting Guide, Standard
I2C:Communications standard for two-way communication using only 2 wires,
clock and data.
4/00021-2/FEA 209 544/21 B4(26)
Page 21
2Network Problems
2.1Find out if the problem is Rx- or Tx-related
Connect the phone (with signalling program) to a GSM test instrument and try to get SERV at
an input signal strength of -68.5dBm.
If the phone does not get SERV, go to section 2.2.
If the phone gets SERV, go to section 2.3.
2.2The phone does not get SERV
Open the phone and check for liquid damage.
Make sure that the antenna connector (W100, Fig. 2.1) is correctly soldered, and not
mechanically damaged, dirty or oxidised. Clean, resolder or replace if needed.
Trouble Shooting Guide, Standard
Fig. 2.1
Check the soldering of N234, N200, Z200 and Z201.
Measure the resistance of R220, R221, R222 and R223, (all 0 ohm).
Replace if incorrect.
Check C312 for bad soldering, resolder carefully if necessary.
Retry to get SERV again with the settings mentioned above.
If the phone gets SERV, go to section 2.3.
If the phone still does not get SERV it is probably within the LO part that the fault lies or the
losses in the signal path are too large. It is also possible that the feed voltages are incorrect.
Open the phone.
Power up the board and start it by pressing the On/Off key.
4/00021-2/FEA 209 544/21 B5(26)
Page 22
Trouble Shooting Guide, Standard
Measure the VRAD voltage at C501, at the side close to N700 (3.80 V).
If the voltage is incorrect, send the unit on according to the local company directives
Measure the V380B voltage at C500, at the side close to C421 (3.80 V).
If the voltage is incorrect, send the unit on according to the local company directives
Measure the VVCO voltage at pin 5 of N502 (3.80 V).
If the VVCO voltage is correct, go to section 2.2.1.
If the voltage is incorrect, measure the voltage at L500 (3.70 V), at the side close to C503.
If the voltage at L500 is correct, measure the voltage at V500, at the side close to N700. It
shall be more than 4.10 V.
If the voltage at V500 is correct, measure the voltage at pin 1 of N502, it shall be more than
4.10 V.
If the voltage at pin 1 of N502 is incorrect send the unit on according to the local company
directives.
If the voltage at pin 1 of N502 is correct, measure the voltage at pin 3 of N502 (3.80 V).
If the voltage at pin 3 of N502 is correct, replace N502.
If the voltage at pin 3 of N502 is incorrect send the unit on according to the local company
directives
If the voltage at V500 (at the side close to L500) is 3.70 V, replace V500, otherwise send the
unit on according to the local company directives.
If the voltage at L500, at the side close to C503, is incorrect, measure the resistance of L500
(0 ohm).
If the resistance is correct, send the unit on according to the local company directives
If the resistance is too high, replace L500.
2.2.1Check the feed voltages
The VRAD voltage for N234:
Measure the voltage at pin 5 of N234 (3.80 V).
If the voltage is incorrect, measure the resistance of L211 (0 ohm).
If the resistance is incorrect, replace L211.
If the resistance is correct, measure the resistance from one the sides of L211 to ground (2
Mohms).
If the resistance from L211 to ground is incorrect, replace C214, C211 and C212.
Measure the voltage at pin 47 of N234 (3.80 V).
If the voltage is incorrect, measure the resistance of R345 (18 ohms).
If the resistance is incorrect, replace R345.
If the resistance is correct, measure the resistance from pin 47 of N234 to ground (2Mohms).
If the resistance from pin 47 of N234 to ground is incorrect, replace C345 and R345.
4/00021-2/FEA 209 544/21 B6(26)
Page 23
Trouble Shooting Guide, Standard
Measure the voltage at pin 62 of N234 (3.80 V).
If the voltage is incorrect, measure the resistance of L370 (0 ohm).
If the resistance is incorrect, replace L370.
If the resistance is correct, measure the resistance from one of the sides of L370 to ground (>1
Mohm).
If the resistance from L370 to ground is incorrect, replace C373 and R362.
The VVCO voltage for D300:
Measure the voltage at R303 (3.80 V), at the side close to R346.
If the voltage is incorrect, measure the resistance of R303 (18 ohms).
If the resistance is incorrect, replace R303.
If the resistance is correct, measure the resistance at R303, (at the side close to R346), to
ground (130 kohms).
If the resistance at R303 is incorrect, replace C303.
Measure the voltage at the marked side of R334 (3.80 V).
If the voltage is incorrect, measure the resistance of R334 (10 ohms).
If the resistance is incorrect, replace R334.
If the fault remains, send the unit on according to the local company directives.
2.3Connect a call at –68.5dBm input signal and
powerlevel 5
If you are able to connect a call, continue at 2.4.
If you are not able to connect a call, open the phone and check for liquid damage.
Make sure that the antenna connector (W100, fig. 2.1) is not incorrectly soldered,
mechanically damaged, dirty or oxidised. Clean, resolder or replace if needed.
Check the soldering of N351, R400 and R422.
Try to connect a call again.
If you were able to connect a call, go to section 2.4.
If you still are not able to connect a call, send the unit on according to the local company
directives
2.4Read the Rx-level while call is connected
Make sure that the output power is 31-35 dBm and the Rx-level value is 43±3 steps.
If that is correct there is probably nothing wrong with the phone.
Decrease the input signal to –102 dBm and make sure that the Rx-level value is 6-12 steps
and the Rx-quality value i s 0-2 steps.
Try running the phone through the test again.
If the phone passes the test but you are not able to connect a call towards the “real” net, make
sure that the phone has not been locked out of the system due to theft.
4/00021-2/FEA 209 544/21 B7(26)
Page 24
Trouble Shooting Guide, Standard
If the Rx-level value is too high the phone needs to be calibrated, send the unit on according
to the local company directives.
If the Rx-level value is less than 38 steps at an input signal of –68.5dBm or less than 5steps at an input signal of –102dBm then the fault is Rx-related.
Open the phone and check for liquid damage.
Make sure that the antenna connector (W100, fig. 2.1) is not incorrectly soldered,
mechanically damaged, dirty or oxidised. Clean, resolder or replace if needed.
Check the soldering of N200, Z200 and Z201.
Remove L204 and measure the resistance from pin 2 of Z200 to ground (>100 kohms). The
resistance usually becomes only a few ohms when Z200 is faulty.
If the resistance is incorrect, replace Z200 and mount L204.
If the fault remains the unit may have to be calibrated, send the unit on according to the local
company directives.
4/00021-2/FEA 209 544/21 B8(26)
Page 25
3On/Off Problems
3.1Type of problem
Make an external visual check of the phone:
Make sure that the battery connectors are intact, clean and fully functional.
Make sure that there is no liquid damage at t he system connector and that the system
connector pins are correctly soldered.
Replace if needed.
Insert a fully charged battery and press the On/Off key:
If the phone starts without the On/Off key being pressed, go to section 3.2.
Trouble Shooting Guide, Standard
If the phone starts, check the charging function by connecting a charger to the system
connector.
If the charging function i s faulty, go to chapter 6 (“Charging”-fault).
If the phone starts (lights the background illumination, asks for SIM/Pin, seeks net…) there is
probably nothing wrong with the phone or the fault is intermittent.
If the phone does not start, insert a dummy battery and keep the On/Off key pressed.
If the phone consumes more than 50mA, go to section 3.3.
If the phone consumes 15-30mA, go to section 3.4.
If the phone consumes less than 15 mA, go to section 3.5.
3.2Starts immediately after inserting a battery
Open the phone and check for liquid damage.
Replace the dome foil.
If the fault remains, send the unit on according to the local company directive.
3.3Consumes more than 50 mA
Open the phone and check for liquid damage.
Power up the board and press the On/Off key.
Measure the voltage at V500, at the side close to N700. It should be more than 4.1 V.
If the voltage is 3.70 V replace V500.
If the fault remains, send the unit on according to the local company directive.
4/00021-2/FEA 209 544/21 B9(26)
Page 26
3.4Consumes 15-30mA
Open the phone and check for liquid damage.
Try to program the phone in the flash programmer.
If programming the phone is impossible measure the resistance over R648 and R649 (0 ohm).
If the resistance is incorrect, replace R648.
If it is correct, replace V607.
If the fault still remains send the unit on according to the local company directives.
Hint. Check the soldering on N762, resold if necessary. If that does not help, replace N762.
3.5Consumes less than 15 mA
3.5.1Consumes no current
Trouble Shooting Guide, Standard
Open the phone and check for liquid damage.
Make sure that W100 is not dirty, damaged or incorrectly soldered.
Replace the dome foil.
Power up the board.
Measure the VBATT voltage at C400 (3.70 V), at the side close to C401.
If the VBATT voltage is incorrect, replace W100.
If the VBATT voltage is correct, measure the voltage at pin 2 of V610 (3.70 V).
If the voltage is correct, replace V610.
If the voltage is incorrect, send the unit on according to the local company directives
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B10(26)
Page 27
3.5.2Consumes less than 15 mA
Open the phone and check for liquid damage.
Power up the board and start it by pressing On/Off key.
Measure the VDIG voltage (2.70 V) at C703, at the side close to R703.
If the voltage is incorrect, measure the resistance from the marked side of C703 to ground. It
should be more than 150 kohms.
If the resistance is correct, send the unit on according to the local company directives
If the resistance is incorrect, replace C703.
Measure the VCORE voltage (2.40 V) at C702, at the side close to C706.
If the voltages are incorrect measure the resistance at C702, from the side close to C706, to
ground. It should be more than 200 kohms.
If the resistance is correct, send the unit on according to the local company directives
If the resistance is incorrect, replace C702.
Trouble Shooting Guide, Standard
If VDIG and VCORE are correct measure the VDSPC voltage (1.80 V) at N740 pin 5.
If the VDSPC voltage is incorrect, replace N740 and measure again.
If VDSPC still is incorrect after the replacement measure the resistance of R705 (0 ohm) and
C740 (>20 kohms).
Replace if incorrect.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B11(26)
Page 28
4Audio Problems
4.1Type of problem
Connect a call from the phone that is to be tested (later referred to as the phone) to a fully
functional phone (later referred to as the reference phone).
Check that the microphone and the earphone of the phone works correctly.
If the phone sounds strange (there is noise, distortion or the sound is “chopped”), send the
unit on according to the local company directives
Connect a handsfree unit to t he system connector of the phone.
Check the functionality of the handsfree by first speaking into the reference phone while
listening to the handsfree speaker and then speaking into the handsfree microphone while
listening to the earphone of the reference phone.
Trouble Shooting Guide, Standard
If it is only the earphone, of the phone, that has little or no sound, go to section 4.2.
If both the handsfree speaker and the earphone of the phone are out of order, send the unit on
according to the local company directives
If the sensitivity of the microphone is low (no or poor sound in the reference phone), go to
section 4.3.
If both the handsfree microphone and the microphone of the phone are out of order, send the
unit on according to the local company directives
If both the earphone and the microphone of the examined phone are out of order, send the unit
on according to the local company directives
If the handsfree microphone does not work, go to section 4.4.
If the handsfree speaker is out of order, go to section 4.5.
If both the speaker and the microphone, of the handsfree, are out of order, go to section 4.6.
4.2Earphone out of order
Open the phone and check for liquid damage.
Replace the earphone. Test the phone again.
If the fault remains, make sure that the X831 and X832 connectors are not mechanically
damaged or incorrectly soldered.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B12(26)
Page 29
4.3Microphone out of order
Open the phone and check for liquid damage.
Remove the microphone rubber and microphone, check the microphone contacts and replace
the complete system connector if necessary. Replace the microphone rubber and microphone.
Assemble the phone and test the microphone again.
If the fault remains open the phone and check for liquid damage.
Measure the resistances of R814 (0 ohms), R812, R817, R819 (1 kohm) and R818 (22
kohms).
If all the resistances are correct, replace C818 and C819.
If the fault remains, send the unit on according to the local company directives.
4.4Handsfree microphone out of order
Trouble Shooting Guide, Standard
The fault arises when the audio path is interrupted somewhere between the handsfree
microphone (connected through the system connector) and the input of N800. The audio path
is shown in fig. 4.1.
Fig. 4.1
Open the phone and check for liquid damage, especially around the system connector.
Make sure that the system connector is not damaged or incorrectly soldered.
Make sure that all the components in fig. 4.1 (R814, R825, R802, R803, R805, R850, C810,
C812, C817, C835 and C850) are mounted on the circuit board.
Measure the resistances of C810 (>60 kohms), C812 (>1 Mohm ), C817 (>1 Mohm), R802
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B13(26)
Page 30
4.5Handsfree speaker out of order
The fault arises when the audio path is interrupted somewhere between the output of N800
and the handsfree microphone (connected through the system connector). The audio path is
shown in fig. 4.2.
Fig. 4.2
Trouble Shooting Guide, Standard
Open the phone and check for liquid damage, especially around the system connector.
Make sure that the system connector is not damaged or incorrectly soldered.
Measure the resistances of R804 (100 kohms), R640 (82 ohms) and C813 (>1 Mohm).
Replace if incorrect.
Measure the resistance at C813, from the side close to V807, to pin 10 if J602 (200 kohms).
If the resistance is incorrect, replace R640.
If that does not help there is a foil damage, send the unit on according to the local company
directives
If the fault remains, send the unit on according to the local company directives.
4.6The handsfree microphone and speaker out of order
Replace J602.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B14(26)
Page 31
5Display/Illumination Problems
5.1Type of problem
Insert a fully charged battery into the phone and start it up by pressing the On/Off key.
If the phone does not start, go to chapter 3 (“On/Off ”-problems).
If the display is missing one or more segments, go to section 5.2.
If nothing shows on the display, go to section 5.3.
5.2Segments are missing.
Change the display unit and adjust the contrast according to STANDARD REPAIR PACKAGE
TEST DESCRIPTION R320 and try again.
Trouble Shooting Guide, Standard
5.3Nothing shows on the display
Open the phone and check for liquid damage.
Power up the board and start it up without the display mounted.
Measure the voltages at the display pads (H623).
Pad 1: RES.B2.75 V
Pad 2: VDD2.75 V
Pad 3: SDA2.75 V
Pad 4: SCL2.75 V
Pad 5: VSS0 V
Pad 6: VLCD0 V
If SDA or SCL voltage is missing, check the VDIG voltage (2.70 V).
If the VDIG voltage is correct, measure the resistances of R619 (6.8 kohms), R620 (6.8
kohms), R615 (0 ohm) and R614 (0 ohms). Also measure the resistance over C675 and C676
>1Mohm.
If any of the resistances are incorrect, replace the corresponding component.
If the fault remains, change the display unit and adjust the contrast according to STANDARD
REPAIR PACKAGE TEST DESCRIPTION R320 and try again.
4/00021-2/FEA 209 544/21 B15(26)
Page 32
Trouble Shooting Guide, Standard
5.4Background illumination glows faintly or does not
work at all
Open the phone and check for liquid damage.
Clean X750 if needed (fig. 5.1).
Replace the illumination panel.
Note! The illumination is only lit for about 25 seconds, press any key to light it again.
Fig. 5.1
Power up the board and start it by pressing the ON/Off key.
Measure the voltage at pin 6 and 8 of N750 (23 V, fig. 5.1).
If the voltage is incorrect, measure the voltage at pin 10 ( 3.70 V), pin 5 (2.70 V), pin 2 (0.9
V) and at pin 4 (1.3 V) of N750.
If the voltage at pin 10 i s incorrect, measure the resistances of L750 (3 ohms), C751 (>1
Mohms) and the resistance at L750, at the side close to N750, to VBATT (0 ohms).
If any of the L750 or C751 resistances are incorrect, replace the corresponding component.
If the resistance from L750 to VBATT is incorrect there is a f oil damage, send the unit on
according to the local company directives
If the voltage at pin 5 is i ncorrect, send the unit on according to the local company directives
If the voltage at pin 2 or 4 is incorrect, send the unit on according to the local company
directives
If the voltages are correct, replace L750, C750 and R750.
If the fault still remains, replace N750.
If the fault remains after replacing N570, send the unit on according to the local company
directives.
4/00021-2/FEA 209 544/21 B16(26)
Page 33
6Capacity/Charging Problems
Make a visual check of the battery connector and the system connector. Replace them if
needed.
Insert a charged battery into the phone and start it up by pressing the On/Off key. Turn the
phone off and connect a charger to the system connector to make sure the fault remains.
Open the phone and check for liquid damage.
Measure the resistance of R710 (0.1 ohm).
If the resistance is incorrect, replace R710.
If the resistance is correct, measure the resistance of R711 (0 ohm).
If the resistance of R711 is incorrect, replace R711.
If the resistance of R711 is correct, replace V710.
If the fault remains, send the unit on according to the local company directives.
Trouble Shooting Guide, Standard
4/00021-2/FEA 209 544/21 B17(26)
Page 34
7SIM Problems
7.1What is a SIM-problem
Insert a functional SIM-card and a charged battery into the phone.
If “Wrong card” or “Insert correct card” is displayed on the display when starting the
phone it means that the phone is SIM-locked and cannot be repaired at this level.
If the phone displays “Phone lock” on the display it means that the customer has locked the
phone with a personal code. The phone is unlocked by the reset part of the f unctional test.
If “PIN:” or “Enter PIN:” is displayed on the display it means that the SIM-card has been
locked with a personal code.
There is only a SIM-fault if “card error” is displayed.
Trouble Shooting Guide, Standard
7.2Type of problem
Open the phone and check for liquid damage.
Replace J603.
Measure the resistance from pin 1 to pin 5 of J603 (>1 Mohms).
If the resistance is incorrect, replace C734 and C736.
If the fault remains, replace C735.
If the voltage at R734 (2.75 V) is incorrect, measure the resistance of R734 (10 kohms).
If the resistance is incorrect, replace R734.
Measure the resistance at R733, from the side close to R624, to pin 1 of J603 (15 kohms).
If the resistance is incorrect, replace R730.
Measure the resistance at R733, from the side close to R624, to pin 7 of J603 (33 ohms).
If the resistance is incorrect, replace R733.
Measure the resistance at R731 (at the side close to R624) to pin 2 of J603 (33 ohms).
If the resistance is incorrect, replace R731.
Measure the resistance at R732 (at the side close to R624) to pin 3 of J603 (0 ohm).
If it is incorrect, replace R732.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B18(26)
Page 35
8Key Problems
8.1Type of keyboard problem
Insert a fully charged battery and a SIM-card into the phone. Start it up by pressing the
On/Off key.
If the phone does not start at all, go to chapter 3 (“On/Off ”- problems).
If the phone starts but none of the keys are functional, go to section 8.2.
Press all t he keys (including the volume key) to verify which of the keys that are functional.
The verification is most easily done this way:
1. Go to “Menu/Settings/Sounds&Alerts/Key sound” and choose “Click”.
2. Press the 1, 2, 3…*, 0, # keys. A clicking sound should be heard and the corresponding
symbol should appear in the display at every key pressed. Then press the “Yes”, “No”,
“clr”, “<” and “>” keys. When pressing the “Yes” key the phone should try to connect a
call and when pressing the “No” key should make it disconnect the call. The “clr” key
makes the phone erase the symbols in the display one by one while the “<” and “>” keys
make you skim through the menu.
Trouble Shooting Guide, Standard
3. Move the volume key up and down, a clicking sound should be heard for each direction.
If the volume key is faulty, go to section 8.3.
8.2One or more of the keys out of order
Open the phone and check for liquid damage.
Remove the dome f oil, clean the pads and mount a new dome foil.
Test the keys as described in 8.1 again.
If the fault remains, send the unit on according to the local company directives.
8.3Volume key out of order
Replace J820
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B19(26)
Page 36
9Alert Problems
9.1Type of problem
Insert a dummy battery and a SIM-card into the phone and start it up by pressing the On/Off
key. Wait for the phone to get SERV (towards the test instrument or the net).
If the phone does not beep at startup, use the menu to increase the ring volume (not from full
to “step”, as that does not generate any sound).
If the sound is faint or there is no sound at all, go to section 9.2.
When the phone has got SERV and the top indicator flashes green, reduce the battery voltage
to 3.20 V. By doing this, the top indicator should start to flash red, the battery indicator show
an empty flashing battery and the phone should warn with a beep.
If none of the above mentioned things happen the phone needs a battery calibration.
If the phone beeps and the battery indicator shows an empty flashing battery but the top
indicator does not flash red, go to section 9.3.
Trouble Shooting Guide, Standard
Use the menu to set the vibrator to On mode.
If the phone does not vibrate when the settings are stored, go to section 9.4.
9.2Buzzer faint or dead
Open the phone and check for liquid damage.
Make sure that the buzzer H600 is not incorrectly soldered.
If the soldering is correct, replace H600.
Assemble the phone and try again as described in 9.1.
Open the phone, power up the board and start it by pressing the On/Off key.
Measure the voltage at pin 3 of H600 (3.70 V).
If the voltage is incorrect, replace R603.
If that does not help there is a foil damage, send the unit on according to the local company
directives
Measure the resistance of R651 (1 kohm).
If the resistance is incorrect, replace R651.
If the resistance is correct, replace V606.
If that does not help, replace V605.
4/00021-2/FEA 209 544/21 B20(26)
Page 37
Trouble Shooting Guide, Standard
9.3Red or green top indicator out of order
Open the phone and check for liquid damage.
Make sure that the double LED H650 is not incorrectly soldered.
If the soldering is correct, power up the board and start it by pressing the ON/Off key.
Measure the voltage at pin 4 of H650 (2.70 V).
If the voltage is correct, replace H650. Assemble the phone and test as described in 9.1.
If the voltage is incorrect, measure the resistance of R646 (220 ohms).
If the resistance is incorrect, replace R646.
If the resistance is correct there is a foil damage, send the unit on according to the local
company directives
If the fault remains, send the unit on according to the local company directives.
9.4Vibrator does not work
Open the phone and check for liquid damage.
Fig. 9.1
Make sure that X680 is not dirty, damaged or incorrectly soldered and that the vibrator
connector pads are not dirty or damaged.
Power up the board and start it by pressing the ON/Off key.
Measure the voltage at pin 2 of V621 (3.70 V).
If the voltage is incorrect there is a foil damage, send the unit on according to the local
company directives
4/00021-2/FEA 209 544/21 B21(26)
Page 38
Trouble Shooting Guide, Standard
Measure the voltage at pin 3 of V623 (3.70 V).
If the voltage is incorrect, measure the resistance of R683 (100 kohms).
If the resistance is incorrect, replace R683.
If the voltage is correct, replace V621 and V623. Make sure R627, R628 and C681 are
mounted and correctly soldered. Measure the resistance of R682 (1 kohm).
If the resistance is incorrect, replace R682.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B22(26)
Page 39
10 Data Communication Problems
10.1Type of problem
If the IRDA device range is too short, go to section 10.2.
If the IRDA communication is not working, go to section 10.3.
10.2Short range
Open the phone and check for liquid damage.
Make sure that there is no dirt in the IrDA window in the front.
Replace N761.
Trouble Shooting Guide, Standard
If the fault remains, go to section 10.3.
10.3No communication
Check the soldering on N762, resold if necessary. If that does not help, change N762.
4/00021-2/FEA 209 544/21 B23(26)
Page 40
11 Other Problems
11.1RTC
11.2Figure out the problem
Start the phone with a SIM-card and a fully charged battery. Set the correct time. Remove the
battery and reinsert it after one minute.
If the phone clock says 00:00, go to section 11.2.
Compare to the correct time.
If the clock is halted or speeding, go to section 11.3.
Trouble Shooting Guide, Standard
11.3The clock says 00:00 after reinserting the battery
Open the phone and make sure that the backup capacitor (C720) is correctly soldered.
If it is, replace it. Assemble the phone, start it up and set the correct time. Wait a few minutes
for the backup capacitor to charge. Remove the battery and reinsert it after one minute. Make
sure that the fault has been solved (the backup capacitor needs 20 minutes of charging before
reaching full capacity). Compare to the correct time.
If the clock is halted or speeding, go to section 11.3.
11.4The clock is halted or speeding
Open the phone and check the soldering of B600.
If they are correct, replace B600.
If that does not help, replace C690 and C691.
Assemble the phone and compare to the correct time.
If the fault remains, send the unit on according to the local company directives.
4/00021-2/FEA 209 544/21 B24(26)
Page 41
12 Software Problems
If there are problems with the r esponse of the key board commands and/or spelling errors in
the menu, that are not related to mechanical damage, upgrade the phone with the latest
software.
If the f ault still remains, send the unit on according to the local company directives.
Trouble Shooting Guide, Standard
4/00021-2/FEA 209 544/21 B25(26)
Page 42
13 Revision History
Rev.DateChanges / Comments
B2000-03-22Action removed from chapter 3.4 and 5.3.
Trouble Shooting Guide, Standard
Documents title and layout changed.
Linguistic errors corrected.
4/00021-2/FEA 209 544/21 B26(26)
Page 43
Latest Label Revision, Label
Latest Label Revision, Label
Applicable for R320s
NOTE!If the revision on the label is higher than the one in the database or label
document, use the one on the label.
Following phones in the T10 series should be labled with R-state: R1A
All phones s hould also be labeled without a /Z (for exemple KRC 114 1117)
All new printed labels must include the original manufacturing week and repair week
(for exemple 99w14 and R99W33)
PRODUCTNUMBER
KRC 114 1027
Following phones in the T10 series should be labled with R-state: R2A
All phones s hould also be labeled without a /Z (for exemple KRC 114 1117)
All new printed labels must include the original manufacturing week and repair week
(for exemple 99w14 and R99W33)
PRODUCTNUMBER
KRC 114 1156KRC 114 1183
KRC 114 1157KRC 114 1184
KRC 114 1158KRC 114 1185
KRC 114 1159KRC 114 1186
KRC 114 1160KRC 114 1187
KRC 114 1161KRC 114 1188
KRC 114 1162KRC 114 1189
KRC 114 1163KRC 114 1190
KRC 114 1181KRC 114 1191
KRC 114 1182KRC 114 1230
5/00021-5/FEA 209 544 AApproved according to 1776-5/FEA 209 544
000 21-1/FEA 209 544/21 AApproved according to 1776-1/FEA 209 544
Page 46
1Process Flow
Unit in
Flash upgrade
if needed
Process Flow, Mechanical
Manual test
OK
Warranty
seal
Repaired
unit out
FAIL
Fault NOT
found
Warranty
seal
Standard/
Advanced/
Scrap?
Trouble
shoot
Fault
found
Repair
000 21-1/FEA 209 544/21 A2(3)
Page 47
1.1Process Flow Description
BoxReference
Flash upgrade
(if needed)
Test Instruction, Mechanical. - If necessary, update the phone with
the latest software revision.
Continue with Manual test.
Process Flow, Mechanical
Manual test
Trouble shoot
Repair
Warranty seal
Test Instruction, Mechanical. - To verify the phone, all test actions
must be performed.
If the phone fails continue with Trouble shoot, or if it passes
continue with Warranty seal.
Trouble Shooting Guide, Mechanical. – Trouble-shoot the phone
according to the guide for the most common faults.
If a fault is found, continue with Repair, otherwise continue with
Warranty seal and send the phone to higher level.
Working Instruction, Mechanical. - Repair the faulty phone
according to the instruction.
Continue with Manual test.
Working Instruction, Mechanical. - Apply a warranty seal after
succeeded repair according to the instruction.
Return the phone to the customer or send to higher l evel.
000 21-2/FEA 209 544/21 AApproved according to 1776-2/FEA 209 544
Page 49
1Process Flow
Unit in
Flash
upgrade
if needed
Process Flow, Standard
Go/NoGo
OK
Manual test
OK
Warranty
seal
Repaired
unit out
FAIL
FAIL
Fault NOT
found
Warranty
seal
Advanced/
Scrap?
Trouble
shoot
Mech./Std.
Fault
found
Repair
Mech./Std.
000 21-2/FEA 209 544/21 A2(3)
Page 50
1.1Process Flow Description
BoxReference
Flash upgrade
(if needed)
Test Instruction, Standard. - If necessary, update the phone with the
latest software revision.
Continue with Go/NoGo.
Process Flow, Standard
Go/NoGo
Manual test
Troubleshoot
(Mech/Std)
Repair
(Mech/Std)
Warranty seal
Test Instruction, Standard. - Verify the radio parameters of the
phone by using a test instrument. If the phone fails, continue with
Trouble shoot, or if it passes continue with Manual test.
Test Instruction, Standard. - To verify the phone, all test actions
must be performed.
If the phone fails continue with Trouble shoot, or if it passes
continue with Warranty seal.
Trouble Shooting Guide, Mechanical and Standard. - Trouble-shoot
the phone according to the guide for the most common faults.
If a fault is found, continue with Repair, otherwise continue with
Warranty seal and send the phone to higher level.
Working Instructions, Mechanical and Standard. - Repair the faulty
phone according to the instruction.
Continue with Manual test.
Working Instructions, Mechanical. - Apply a warranty seal after
succeeded repair according to the instruction.
Return the phone to the customer or send to higher l evel.
000 21-5/FEA 209 544/21 AApproved according to 1776-5/FEA 209 544
Page 52
1Process Flow
Unit in
Process Flow, Label
Read old
Label and
Print a new
Remove old
Label
Mount new
Label
According to help in the program
LabelMake.
According to Label instruction.
Onlyone label are allowed on
the frame.
According to Label instruction.
Unit out
000 21-5/FEA 209 544/21 A2(3)
Page 53
1.1Process Flow Description
BoxReference
Read old Label and
Print a new
In the LabelMake program, read the info. on the old KRC label and
select system, KRC and revision. Write IMEI#, Serial# and production week.
Print a new Label.
Continue with Remove old Label.
Process Flow, Label
Remove old Label
Mount new Label
2Revision History
Working Instruction. - Remove the old KRC Label according to the
instruction. Only one label is allowed on the frame.
Continue with Mount new Label.
Working Instruction. - Mount the new KRC Label according to the
instruction.
Rev.DateChanges / Comments
B2000-03-27Convert from FrameMaker to Word, Layout changes.
C2000-04-10New product added, T28 WORLD
000 21-5/FEA 209 544/21 A3(3)
Page 54
Mechanical Test Installation Instructions
Mechanical Test Installation Instructions
Applicable for R320s and R320sc
Abstract
This document describes the test installation instruction for mechanical repair package for R320.
Application
This document contains information about what software and hardware that must be installed
and how to perform the installation and configuration for standard service package for R320.
1/00021-1/FEA 209 544/21 BApproved according to 1776-1/FEA 209 544
Page 55
1General
The mechanical service package consists of a computer and interface cables. A hardlock is
required for security reasons.
2Hardware
All test hardware must be approved by Ericsson and is documented in the Equipment List.
2.1Computer
IBM compatible computer with Windows 95, Windows 98 or Windows NT and with two
Mechanical Test Installation Instructions
free RS232 serialports.
2.2Hardlock
Hardlock with article number KRY 105 165 is required. The hardlock should be connected to
the parallel port.
2.3Service cable
Connect service cable to one of the serial ports on the PC and to the system connector.
2.4IR test eye
Install according to the manual supplied with the IR test eye.
1/00021-1/FEA 209 544/21 B2(3)
Page 56
3Software
No repair shell is required.
3.1Emma shell
1. Download Emma shell if not already installed and all R320 software into an empty
directory.
2. Start the downloaded EXE file from Windows RUN option, the software will now selfextract into more files.
3. Start SETUP.EXE in the temporary directory from Windows RUN option.
4. There will be on-line instructions during the installation.
Mechanical Test Installation Instructions
5. The software is installed in the proper shell under the flash directory.
6. Erase all files in the temporary directory
The Software is self-instructing and gives on-line instructions if needed.
4Revision History
Rev.DateChanges / Comments
B1999-11-16Convert from FrameMaker to Word
Added R320sc.
1/00021-1/FEA 209 544/21 B3(3)
Page 57
Standard Test Installation Instructions
Standard Test Installation Instructions
Applicable for R320 and R320 sc
Abstract
This document describes the test installation instruction for standard repair package for R320.
Application
This document contains information about what software and hardware that must be installed
and how to perform the installation and configuration for standard service package for R320.
1/00021-2/FEA 209 544/21 BApproved according to 1776-1/FEA 209 544
Page 58
1General
The standard service package consists of a test set, a computer and interface cables. A
hardlockis required for security reasons.
2Hardware
All test hardware must be approved by Ericsson and is documented in the Equipment List.
2.1Test set
A test set approved according to the Instruments List must be used.
Standard Test Installation Instructions
Test set installation according to the instrument manufacturer instructions.
Test script software and options according to the Instruments List must be present.
2.2Antenna cable
Connect the a ntenna cable between the RF-port of the instrument and the antenna connector.
2.3Computer
IBM compatible computer with Windows 95, Windows 98 or Windows NT.
2.4Hardlock
Hardlock with article number KRY 105 165 is required. The hardlock should be connected to
the parallel port.
2.5Service cable
Connect the service cable to one of the serial ports on the PC and to the system connector
according to the figure below.
1/00021-2/FEA 209 544/21 B2(4)
Page 59
2.6IR test eye
y
r
Install according to the manual supplied with the IR test eye.
3Software
No repair shell is required.
3.1Emma shell
1. Download Emma shell if not already installed and all R320 software into an empty
directory.
Standard Test Installation Instructions
2. Start the downloaded EXE file from Windows RUN option, the software will now selfextract into more files.
3. Start SETUP.EXE in the temporary directory from Windows RUN option.
4. There will be on-line instructions during the installation.
5. The software is installed in the proper shell under the flash directory.
6. Erase all files in the temporary directory
The Software is self-instructing and gives on-line instructions if needed.
131 22-2/FEA 209 544/21 BApproved according to 1776-2/FEA 209 544
Page 73
1Mounting Drawings
The Mounting drawings show the components position on the printed board. The Mounting
drawings can be found in document 1078-2/FEA 209 544/21.
Board NumberMounting Drawing
2/ROA 117 9192/1 R1C1078-2/ROA 117 9192/1 Rev A
Part List, Standard
131 22-2/FEA 209 544/21 B2(14)
Page 74
2Component List
• Pos.:
The components position number on the board.
• Description:
Type of component mounted on the position.
• Part Number:
The components part number (or reference to Board Revision Changes) is specified for all
components that can be replaced according to the Standard Repair Process.
• Ref.:
If the component is mentioned in the Tr ouble Shooting Guide, Standard, the chapter is
written in this column. Not all of the components that can be replaced according to the
Standard Repair Process are mentioned in the Guide.
• Comments:
Special soldering requirement.
Functions that are affected if the component is replaced. The specified verification should
be paid extra attention when testing the telephone.
For components that can be replaced only by using the Advanced Repair Process,
"Advanced" is written, and for components not possible to replace, "Not available".
Part List, Standard
2.12/ROA 117 9192/1
2/ROA 117 9192/1
Pos.DescriptionPart NumberRef.Comments
Frame assemblySXK 107 7332
Dome assemblySXK 107 6938
function
C812CapacitorRJC 516 3525/68Audio problemsVerify handsfree mic
function
C813CapacitorRJC 516 3047/22Audio problemsVerify handsfree
earphone function
C815CapacitorRJC 463 3022/22Verify mic function
C816CapacitorRJC 464 3025/1Verify mic function
C817CapacitorRJC 464 3024/1Audio problemsVerify handsfree mic
function
C818CapacitorRJC 516 3525/68Audio problemsVerify mic function
C819CapacitorRJC 516 3525/68Audio problemsVerify mic function
C820CapacitorRJC 463 3022/22
C8210Not mounted
C8220Not mounted
C8230Not mounted
C8250Not mounted
C826CapacitorRJC 464 3025/1
C829CapacitorRJC 463 3022/22Verify mic function
C830CapacitorRJC 463 3022/22Verify mic function
C833CapacitorRJC 516 3525/68
C834Advanced
C835CapacitorRJC 516 3047/22Audio problemsVerify mic function
C840CapacitorRJC 463 3022/22
C842CapacitorRJC 463 3022/22
C850CapacitorRJC 516 3525/68Audio problems
C852CapacitorRJC 516 3525/68
C853CapacitorRJC 516 3525/68
C854CapacitorRJC 516 3525/68
C855CapacitorRJC 516 3525/68
C860Not mounted
C861Not mounted
C862Not mounted
C900CapacitorRJC 464 3025/1
C902CapacitorRJC 464 3025/1
C903CapacitorRJC 464 3025/1
C904CapacitorRJC 464 3025/1
R805ResistorREP 622 455/15Audio problemsVerify handsfree mic
function
R809ResistorREP 622 001/0
R812ResistorREP 622 454/1Audio problemsVerify mic function
R814ResistorREP 622 001/0Audio problemsVerify mic function
R815ResistorREP 622 456/1
R817ResistorREP 622 454/1Audio problemsVerify mic function
R818ResistorREP 622 455/22Audio problemsVerify mic function
R819ResistorREP 622 454/1Audio problemsVerify mic function
R820ResistorREP 622 454/1Verify mic function
R822ResistorREP 622 456/1
R823ResistorREP 622 456/1
R825ResistorREP 622 454/27Audio problemsVerify portable
On/Off problems
V202TransistorRYN 121 6069/1
V301DiodeNot available
V302DiodeNot available
V321DiodeAdvanced
V322DiodeAdvanced
V390DiodeNot available
V391DiodeNot available
V500DiodeRKZ 123 654/1Network problems,
On/Off problems
V502TransistorRYN 121 6107/1
131 22-2/FEA 209 544/21 B12(14)
Page 84
Part List, Standard
2/ROA 117 9192/1
Pos.DescriptionPart NumberRef.Comments
V503TransistorRYN 120 629/2
V504TransistorRYN 120 629/2
V600TransistorRYN 121 6069/1
V603DiodeRKZ 223 646/2Verify flash function
V605DiodeRKZ 123 647/1Alert problemsVerify buzzer function
V606TransistorRYN 121 1621/1Alert problemsVerify buzzer function
V607TransistorRYN 121 6069/1On/Off problemsVerify flash function
V610DiodeRKZ 123 647/1On/Off problemsVerify keyboard
function
V620DiodeRKZ 223 645/2
V621TransistorRYN 120 629/2Alert problemsVerify vibrator function
V623TransistorRYN 121 6008/1Alert problemsVerify vibrator function
V710TransistorRYN 122 641/1Capactiy/Charging
In addition to the item listed above, the following is needed to perform Mechanical repairs.
All items according to General Equipment List for:
Mechanical repair - 131-30-1/FEA 209 544
Rev.Da teChanges / Comments
A2000-01-26
131 30-1/FEA 209 544/21 AApproved according t o 1776-1/FEA 209 544
Page 87
Standard Equipment List
Standard Equipment List
Applicable for R320s and R320sc
The equipment listed below is required to repair the R320 series and to be used when repairi ng
the phone.
Mechanical Repair Equipment
In addition to the item listed below, all items according to General Equipment List for
Mechanical repair - 131-30-1/FEA 209 544 is needed to perform Mechanical repairs.
#TitleProduct CodeQtyInformation
A1Torque screwdriverNTZ 112 287/331 Pre-set to 33 Ncm
A1-1Torx bits no. 6NTZ 112 2881Spare part to screwdriver
A2-1Front opening toolNTZ 112 3022
A2-2Side opening toolNTZ 112 3031
A3Programming InterfaceNTZ 112 3341For the system connector
W1RS-232 Cable, PC-Prog.
131 30-2/FEA 209 544/21 BApproved according t o 1776-2/FEA 209 544
Page 88
Standard Equipment List
Standard Repair Equipment
In addition to the item listed below all items according to General Equipment List for Standard
repair - 131 30-2/FEA 209 544 and instrument according to Instrument List - 1/131 30-2/FEA
209 544 is needed to perform Standard repairs.
2/00021-1/FEA 209 544/21 CApproved according to 1776-1/FEA 209 544
Page 90
1General
Applicable for all R320 products.
2Test actions
To verify all components within mechanical repair package, all test actions must be performed.
3Testflow
Mechanical Test Description
3.1Software update and activities
Update to latest signalling software and run the service activities software from EMMA shell.
3.2Manual test
1. KEYPAD TEST
Verify that the keyboard is OK by pushing the keys on the keypad and slide the volume key.
Verify that the backlight is OK by pressing a key. Note: the light must be set to ‘Automatic’
for this to happen.
2. DISPLAY TEST
To make sure there are no dots are missing in the display and that the contrast is OK.
Fill the display with characters, e.g “8” and ”+”.
To adjust the contrast enter [RIGHT] [*] [LEFT] [LEFT] [*] [LEFT] [*]. Choose “Contrast”
in the menu and press YES. Adjust contrast with the arrow keys.
3. ON THE AIR CALL TO MOBILE
To verify the function of these parts; earphone, microphone, buzzer, volume button and
radio.
Set up a call from land line phone (PSTN) to the mobile phone.
Answer the phone call by pressing the YES key.
Check that the buzzer is working and that the backlight switches on OK.
Also check that the quality of sound both in the mobile phone and t he land connected phone
(PSTN) is OK.
End the call by pressing the NO key on the mobile phone.
Check that the ending procedure is OK and that the speech time is displayed (if the phone is
equipped with that feature).
2/00021-1/FEA 209 544/21 C2(3)
Page 91
Mechanical Test Description
4. SYSTEM CONNECTOR TEST
A vehicle handsfree set is used in this test to verify the system connector.
Connect a vehicle handsfree kit.
Attach the phone in the holder. The display should now indicate charging.
Turn on the phone by pressing the NO key. The battery indicator indicates charging while
the name of the operator for the SIM card is shown.
Set up a call by dialling the number and press YES key. Check if the microphone and
earphone are OK. Press NO key to hang up.
5. VIBRATOR TEST
Verify that the vibrator is OK by activating the vibrator in the menu of t he mobile phone.
When activated the vibrator vibrates 3 times.
6. IR TEST
To verify that the IR communication is OK between the mobile phone and the computer by
using a “Jet Eye”.
Click on the IR test icon on the screen. A window is shown with the text “No availible
infrared devices are in range”. Take a phone, insert the SIM card, connect battery and press
NO button to start the unit. Press the right arrow key five times, then down key two times.
Now the display should say “ Infrared Port ”. Press YES. Choose “On”. Place the phone
with the IR window next to the Jet Eye and wait about 2 seconds. On the computerscreen
you should be able to read “One availible infrared device in range”. If so, the
communication is OK!
If the mobile phone is passing these steps of testing without any malfunctions it is OK to return
it to the customer.
If there are any failures the phone must be repaired at the service or swapped/sent to higher level
of service.
4Revision History
Rev.DateChanges / Comments
C1999-11-16Convert from FrameMaker to Word
Added R320sc.
Corrected manual Ir test instruction.
2/00021-1/FEA 209 544/21 C3(3)
Page 92
Standard Test Description
Standard Test Description
Applicable for R320s and R320sc
Abstract
This document describes the working instruction f or standard repair package for R320.
Application
This document contains information about what tests must be performed and how to do them.
3/000 21-1/FEA 209 544/21 DApproved according to 1776-1/FEA 209 544
Page 94
1Disassembly
1.1Process tools
Torque screwdriver, torx no.6 pre-set to 33 Ncm., front opening tool, side-opening tool
1.2Instructions
#FigureInstructionNote
1Remove the battery.Keep all contact-
Mechanical Working Instruction
surfaces/display clean of
skin oil. Use gloves!
2Remove the antenna by
waging laterally and pulling it
out from the phone
3Slide in a top t ool under the
front. Make sure that it’s
pushed i n to t he stop on the
tool
4Push in the other top tool right
beside of the antenna house.
Push until a snap is heard.
Remove the tool
Do not break, the antenna
holder/connector may be
damaged.
Don’t bend with the tool
just push.
3/000 21-1/FEA 209 544/21 D2(20)
Page 95
Mechanical Working Instruction
#FigureInstructionNote
5Slide in the top tool under the
front between the LED-diode
and t he buzzer holes
6Place the side-opening tool in
the gap at the top on the phone
and slide it down the phone.
Make sure that the tool always
has contact with the frame
under this operation. Repeat
with the other side
7Open the phone at the top a
little bit and wobble the frame
sideways to loosen the frame
8Remove the four display
assembly screws
9Remove the display assembly
and place it on the ESDprotected surface
10Remove the three board
screws.
11Remove the board and the
metal-gasket carefully from
the frame.
Make sure the SIM-card is
removed
3/000 21-1/FEA 209 544/21 D3(20)
Page 96
2Reassembly
2.1Process tools
Torque screwdriver, torx no.6 pre-set to 33 Ncm.
2.2Instructions
#FigureInstructionNote
1Control every contact-surfaces
Mechanical Working Instruction
on the board is cleans and not
damaged.
Keep all contactsurfaces/display clean of
skin oil. Use gloves!
2Place the metal gasket and the
board on the frame
3Mount the three board screws
and tighten with the torque
screwdriver
4Control it i s no dust/dirt on the
display El-lamp or on the
backside of the display.
5Place the display assembly on
the board
6Mount the four display
assembly screws and tighten
them with the torque screwdriver
Be careful with the metal
gasket it will easily be bent
Always exchange the
elastomeric-connector
7Make a visual control there is
no fissures in the front cover
and its snap-holders
8Control it i s no dust/dirt on the
display or inside of the front
3/000 21-1/FEA 209 544/21 D4(20)
Page 97
Mechanical Working Instruction
#FigureInstructionNote
9Mount the phone by first
pushing the frame into the top
of the front
10
Press the phone together and
control that’s where is no gap
between front and frame
11Push the volume button up and
down to secure it snapped in to
the volume-switch
12Mount the antenna and the
battery
3/000 21-1/FEA 209 544/21 D5(20)
Page 98
3Replacement, Mechanical Parts
3.1Volume button
3.1.1Instructions
• No Disassembly or Reassembly.
#FigureInstructionNote
1Remove the volume button by
pressing in your nail between
the button and the front and
pull carefully outwards
Mechanical Working Instruction
2Be careful, not to damage the
front and control that no
snapholders comes loose and
stays inside the phone.
3Mount the new volume button
place the t wo upper snapholders first and then push in
the other side
4The triangle arrow inside the
button will point upward
5Push the volume button up and
down to secure it snapped onto
the volume switch
3/000 21-1/FEA 209 544/21 D6(20)
Page 99
3.2Front cover
3.2.1Process tools
Tweezers.
3.2.2Instructions
• Dismount the phone as described in 1 Disassembly, step 1-7.
#FigureInstructionNote
1Remove the keyboard from the
2Take a new front cover and
Mechanical Working Instruction
front cover.
mount the keyboard
3Remove the protections gasket
inside the window
• Mount the phone as described in 2 Reassembly, step 8-12.
3/000 21-1/FEA 209 544/21 D7(20)
Page 100
3.3Buzzer gasket
3.3.1Process tools
Tweezers.
3.3.2Instructions
• Dismount the phone as described in 1 Disassembly, step 1-7.
#FigureInstructionNote
1Remove the gasket from the
Mechanical Working Instruction
front cover with a tweezers
2Take a new buzzer gasket
3Remove the protection tape
and mount the gasket
• Mount the phone as described in 2 Reassembly, step 7-12.
Check that the adhesive on
the gasket does not cover
the sound channel
3/000 21-1/FEA 209 544/21 D8(20)
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.