How it Works
Ericsson
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iPECS LIP-8002E
User Manual
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Table of contents
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Ericsson iPECS LIP-8002E, iPECS LIP-8002AE User Manual

LIP-8002E/8002AE
User Guide
Please read this manual carefully before operating Phone. Retain it for future reference
Issue
Date
Remark
1.0
Mar. 2012
Initial Release
1.1
Oct. 2012
Changed CI to Ericsson-LG
Disposal of your old appliance
product.
Revision History
1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2002/96/EC .
2. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by government or the local authorities. The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.
4. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service or the shop where you purchased the
Copyright© 2012 Ericsson-LG Co., Ltd. All Rights Reserved. This material is copyrighted by Ericsson-LG Co., Ltd. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictl y prohibit ed and is a violation of Copyright Laws. Ericsson-LG reserves the right to make changes in specifications at any time without notice. The information furnished by Ericsson-LG in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. iPECS is trademarks of Ericsson-LG Co., Ltd. All other brand and product names are trademarks or registered trademarks of their respective companies.
Important Safet y Information
To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only Ericsson-LG approved batteries and desktop chargers to avoid the damage to the phone. Using other batteries or chargers voids your warranty and may cause an explosion.
1. Only trained and qualified service personnel shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If so, call the service center as this may result in fire or electric shock.
3. If you see smoke or smell something during use, unplug the power cord and the phone line. Call the service center immediately.
4. If the power adapter is used, do not touch the plug with wet hands. This may result in a fire or an electric shock or equipment damage.
5. Do not use the phone during a thunderstorm. Lightning strike may result in fire, severe electrical or acoustic shock.
6. Do not use the power adapter if the power cord or wall outlet is damaged. This may result in fire or an electric shock.
1. Ensure that children do not pull on phone cords. This may injure children or result in equipment damage.
2. The ear-piece houses a magnetic device which may attr act p ins or smal l metal objects. Keep headset clear of such objects and check before use.
3. Avoid placing the phone in an area that is excessively dusty, damp or subject to vibration.
4. Choose a site for the phone that is well-ventilated and dry.
5. Do not plug multiple plug-packs into one power outlet. This may result in the plug overheating and may result in a fire or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage electron ic co mpon ent s.
9. Keep out of direct sunlight and away from heat.
10. No user-serviceable parts inside. Do not insert a screwdriver or any metal objects into the phone. This may cause electric shock or damage the equipment and will render the warranty void.
11. Clean the phone with a soft, dry cloth only. Do not use volatile liquids such as petrol, alcohol, or acetone as this may cause a fire or result in discoloration or damage to plastics. Do not clean with wax or silicon products as these may enter the equipment and cause operation to become unstable.
[EU]
European Union Declarations of Conformity
Ericsson-LG Co., Ltd. declare that the equipment specified in this document bearing the “ CE” mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive(R&TTE 1999/5/EC), including the Electromagnetic Compatibility Directive(2004/108/EC) and Low Voltage Directive(2006/95/EC). Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representativ e.
[USA/CSA]
FCC/IC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communicati ons . How ev er , there is no guarant ee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 /RSS-GEN of the FCC/IC rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations.
CAUTION : Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Table of Contents
1. INTRODUCTION ................................................................................................. 1
1.1 GENERAL ................................................................................................................................................... 1
1.2 FEATURE INFORMATION ....................................................................................................................... 1
1.3 FEATURE GROUPINGS .......................................................................................................................... 1
1.4 IPECS LIP-8002E/2AE PHONE DESCRIPTION ....................................................................... 2
1.5 LIP-8002E/2AE PHONE INSTALLATION ...................................................................................... 3
1.5.1 Wiring Connectors ......................................................................................... 4
1.5.2 Power ............................................................................................................ 4
1.5.3 Wall Mount ..................................................................................................... 4
2. RECEIVING CALLS .......................................................................................... 5
2.1 ANSWERING A CALL WHILE IDLE ..................................................................................................... 5
2.2 RESPONDING TO A CALL WHILE BUSY .......................................................................................... 5
2.3 DIFFERENTIAL RING SIGNALS ........................................................................................................... 6
2.4 ANSWERING CALLS TO OTHER STATIONS ................................................................................... 7
2.5 USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS .......................................... 8
2.6 FORWARDING CALLS............................................................................................................................ 8
2.6.1 Forwarding calls to another station or Voice Mail ........................................... 8
2.6.2 Forwarding calls to an external number .......................................................... 9
2.6.3 Forwarding callers to a Text Message .......................................................... 11
3. PLACING CALLS ............................................................................................ 15
3.1 INTERNAL CALLS ................................................................................................................................... 15
3.1.1 Using Camp-On when calling a busy station ................................................ 15
3.1.2 To leave a Message Wait ............................................................................. 16
3.2 EXTERNAL CALLS ................................................................................................................................. 16
3.2.1 Placing external CO/VoIP calls..................................................................... 16
3.2.2 Waiting for the next available CO/IP line ...................................................... 17
3.2.3 Account Codes: Tracking External calls for billing ........................................ 17
3.2.4 To disable dialing from your phone .............................................................. 18
3.2.5 To temporarily override dialing restrictions at a phone .................................. 19
3.3 USING AUTOMATED DIALING ........................................................................................................... 20
3.3.1 Using Last Number Redial (LNR) ................................................................. 20
3.3.2 Using and Entering Saved Number Dial ....................................................... 20
3.3.3 Using System Speed Dial Numbers ............................................................. 21
3.3.4 Using and Entering Station Speed Dial Numbers ......................................... 21
3.3.5 Dial by Name and Entering Your Name ........................................................ 23
3.3.6 ACNR: To retry a busy external number until answered ............................... 24
4. HANDLING ....................................................................................................... 25
i
4.1 CALL TRANSFER: SENDING A CALL TO A DIFFERENT DESTINATION .................................. 25
4.2 CALL HOLD: PLACING A CALL IN A WAITING STATE ................................................................. 25
4.3 JOINING MULTIPLE PEOPLE IN A CONFERENCE ......................................................................... 26
4.3.1 Setting up a Conference Room .................................................................... 26
4.4 CALL PARK: PLACING A CALL ON HOLD TO PAGE .................................................................... 28
5. RETRIEVING & RESPONDING TO MESAGES ......................................... 29
5.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION ............................................ 29
5.2 GETTING VOICE MAIL MESSAGES ................................................................................................ 29
6. REMOTE SYSTEM ACCESS ........................................................................ 32
6.1 DIRECT INWARD SYSTEM ACCESS (DISA) ............................................................................... 32
6.2 MOBILE PHONE EXTENSION ............................................................................................................ 32
7. MISC. FEATURES .......................................................................................... 35
7.1 BACKGROUND MUSIC AND MUSIC ON HOLD (IPECS-LIK)................................................. 35
7.2 USING INTERNAL, EXTERNAL AND MEET-ME PAGING .......................................................... 35
7.3 PUSH-TO-TALK (PTT) PAGE (IPECS-LIK, IPECS-MG) .................................................. 36
7.4 WAKE-UP ALARM ................................................................................................................................ 37
7.5 SYSTEM VOICE MEMO (IPECS-LIK, IPECS-MG) ............................................................... 38
8. SET FEATURES & FLEX BUTTONS .......................................................... 40
8.1 ENTERING STATION PROGRAM DATA .......................................................................................... 40
8.2 ASSIGNING FEATURES TO FLEX BUTTONS ................................................................................ 40
8.3 NETWORK CONFIGURATION .............................................................................................................. 41
APPENDIX A USER PROGRAM CODES ....................................................... 43
APPENDIX B USEFUL INFORMATION : OPEN SOURCE SOFTWARE
NOTICE ................................................................................................................ 47
ii

1. Introduction

1. Introduction

1.1 General

Your telephone is connected to an advanced­technology, highly-versatile, fully-featured telecom system designed to make office communications easy and productive. Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.

1.2 Feature Information

We have taken every effort to make this user guide simple and straightforward. The guide starts with the simpler operations of the iPECS Phone, and moves on to receiving and placing calls, and then to more advanced features. Each section includes a brief and basic description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System’s base default Numbering Plan. Your specific Numbering Plan may be different. Some features may not be available for you to access or may be subject to certain limitations based on the set-up of the System (refer to your System.
Under certain operation conditions, this equipment cannot be relied upon to make emergency calls (loss of power, etc.). Alternative arrangements should be made for access to emergency services.

1.3 Feature Groupings

Every effort has been taken to divide the features into a logical and consistent sequence so that features can be quickly located.
Features have been divided into groups, Receiving calls,
Placing calls etc. Within each group, features are
arranged according to the difficulty of operation and frequency of use.
1

1.4 iPECS LIP-8002 E /2 AE Phone Description

The iPECS LIP-8002E/2AE Phone incorporates the latest in VoIP technology and is intended for basic communications (ex., a lobby or limited use phone). The following image shows the LIP-8002E/2AE.
Features are generally accessed using programmed
fixed, or flexible buttons
entered from the dial pad. In the remainder of this User Guide, the Fixed or Flexible buttons are shown with a box surrounding the image shows the phone with button descriptions.
iPECS LIP-8002E/2AE Diagram
, dial pad buttons, or dial codes
BUTTON designation. The following
2
DND – Blocks all incoming calls. Speed – Access speed dialing, speed programming. Vol – Adjusts volume for ringing, headset, and
speakerphone; adjusts LCD br ightn es s.
Trans/PGM – Call transfer, or programming mode. Hold – Places active call on hold or saves programming
information. Call Back – Initiates call back request when calling a busy station; call is completed when busy station returns to idle status. Speaker – Allows User to place a call while on-hook. Toggle to activate. Flexible – Some are system pre-programmed for line appearance, and some are user programmable. Ring/MSG Indicator – Illuminates when ringing, or message waiting. LCD Display – Phone interface for status, dialing directories, and text message inform atio n. Hands-free Microphone – Used for hands-free speakerphone function.

1.5 LIP-8002 E/2 AE Phone Installation

The LIP-8002E/2AE can be connected to any standard 10/100 Base-T Ethernet switch port. When the LIP­8002AE is connected to an 802.3af compliant switch port (ex., POE8), The LIP-8002E/2AE obtains power from the Ethernet port. When LAN power is available, do not use AC/DC adaptor. When LAN power is not available, the AC/DC adaptor must be used. The following image shows how to connect the handset, power cord, and LAN cable to the phone.(The LIP­8002AE isn’t support PoE and can use only the supplied adaptor)
3
• Mark and drill two (2) 7mm holes for plastic wall anchors.
1.5.1 Wiring Connectors The LIP-8002E/2AE has a two Ethernet ports one is
connected to the LAN using a RJ-45 plug terminated category 5 cable supplied with the Phone, the other can be connected to a desktop PC. Using the cable, one RJ-45 plug is inserted into the "LAN" jack. The other RJ­45 plug is inserted into the RJ-45 jack previously wired to an Ethernet switch port accessible by the iPECS system. To power the LIP Phone over the LAN, the switch port must support POE (Power over Ethernet) standard 802.3af.
1.5.2 Power The LIP-8002E/2AE can be powered by the AC/DC
Adapter-K- (5 V @0.7A) or over the LAN cable using the POE8 or other 802.3af compliant switch. (The LIP­8002AE isn’t support PoE and can use only the supplied adaptor)
If using the AC/DC Adapter, after connecting the Phone to the LAN, the Adapter’s DC voltage plug is inserted into the power-input jack in the underside of the Phone. One end of the AC power cord is inserted into the mating receptacle of the AC Adapter, and the other end is inserted into the AC power outlet.
1.5.3 Wall Mount The LIP-8002E/2AE can be wall mounted as needed.
The following instructions detail how to perform a wall mount installation:
• Insert the two (2) anchors into the holes and insert and tighten each screw leaving about 2.5 mm (1/8-inch) of the screw exposed.
• Slide the LIP-8002E/2AE over the screws and assure the phone is secure.
• NOTE—It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting.
• For the wall-mounting, sleeve of the CAT5 cable should be moved backward to prevent it protrude.
4
2. Receiving

2. Receiving Calls

2.1 Answering a Call While Idle

Calls
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To answer a call ringing at your phone:
• Lift the handset, the call will be connected.
To respond to an Intercom Voice Announce call:
• Lift the handset to respond.
There are 3 basic types of incoming calls; internal/external calls, Intercom Voice Announce calls, and Hold recalls. Your phone may be assigned Ringing Line
Preference; in this case, calls that ring are answered by lifting the handset. Otherwise, you must press the flashing Flex button. External calls are from CO lines or VoIP channels that are programmed to ring at your phone. For external calls, Delay Ring may be assigned allowing others to answer the call before the call rings at your phone. Calls can be forwarded in some manner from another user; if providing call coverage for other users, you may also receive Station Call Coverage calls. Calls placed on Hold, including Transfers, parked calls, etc., will Recall if left on hold f or too long.
ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone; in Hands-
Free (HF) mode, after the splash tone and announcement, speak normally into the microphone. In the Privacy (PV) mode, lift the handset to respond. The ICM Signaling mode can be assigned in Station
Programming.

2.2 Responding to a Call While Busy

While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You also may receive Camp On tones, a burst of tone on top
5
Press the
button.
of the existing call, as an indication of another call waiting. While busy, certain stations can activate Voice-Over to your phone. When used audio is received from both the active call and the Voice-Over announcement. Respond to any of these Off-hook Signals by: placing the existing call on Hold and responding to the new incoming call, activating One-time DND.
To answer a Call Waiting:
• Press HOLD, and/or
• Press the FLEX button.
To active One-time DND:
•
DND

2.3 Differential Ring Signals

When multiple phones in a small area ring, it can be difficult to tell which are ringing. The iPECS Phone has 14 Ring Tones available for differentiating one phone’s ringing from another. Four of the tones are stored in the phone permanent memory; the remaining ten tones are in the system memory. Four of these ten can be downloaded into the phone memory for use as the 5
th
8
Ring Tone In iPECS-LIK To download a Ring Tone from System memory:
• Press TRANS/PGM,
• Dial 1 for Ring Tones,
• Dial 5 for Ring Tone download,
• Dial the phone’s memory location to receive the tone (5-8),
• Dial 0-9 for the desired tone number; a sample tone is played
downloading the selected one.
• Press HOLD to download and a confirmation tone is heard.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 1 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial 1-8 for the desired tone number; a sample tone is heard,
• Press HOLD to make the selection
th
to
6
In iPECS-MG To download a Ring Tone from System memory:
• Press TRANS/PGM,
• Dial 2 for Ring Tones,
• Dial 3 for Ring Tone download,
• Dial the phone’s memory location to receive the tone (5-8),
• Dial 0-9 for the desired tone number; a sample tone is played
downloading the selected one.
• Press HOLD to download and a confirmation tone is heard.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 2 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial 1-8 for the desired tone number; a sample tone is heard,
• Press HOLD to make the selection

2.4 Answering Calls to Other Stations

When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest call ringing to your station group (Group Call Pick-Up). Assign a Flex button with the Group Call Pick-Up code for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station Private Line unless the line appears on your phone.
To answer a call ringing at another station:
• Lift the handset,
• Dial Direc ted Call Pick-Up code,
• Dial the Intercom Number of the ringing station; call is
connected.
To answer a call ringing at a station in your group:
• Lift the handset,
• Dial Group Call Pick-Up code, the call is connected.
7

2.5 Using Do-Not-Disturb (DND) to Block Incoming Calls

Activate Do-Not-Disturb (DND) when you wish not to be interrupted by pressing the DND button; the phone will block incoming calls. Internal callers will receive a fast busy tone and the display will show the DND status. Activate Do-Not-Disturb while busy (One-Time DND); DND will be active only for the duration of the present call, and requires a DND button. When an Executive activates DND, calls are forwarded to the paired Secretary automatically. The Attendants and Secretary may be able to activate DND Override and Intrude on an active call. The Attendants may also cancel DND at other stations.

2.6 Forwarding Calls

2.6.1 Forwarding calls to another station or Voice Mail Incoming calls may be diverted to other resources of the
system. Resources include other stations, Internal Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status. Call Forward can be activated from your phone or from a different station (Call Forward, Remote). You may define the conditions or ‘type of forward’ as below: 1: Unconditional—All calls to the station, except
recalls, are forwarded.
2: Busy—Immediately forwards all calls, except recalls,
when the station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer within the No Answer timer.
4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer timer.
When you forward calls from a different station, you may need to enter your Authorization Code (station number and password).
8
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To activate Call Forward from your phone to another phone or internal system resource:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer
• Dial the destination number.
• Press HOLD button or OK button to save.
To deactivate Call Forward from your phone:
• Press SPEAKER on,
• Press DND button
• Press the ‘#’ key.
To activate Call Forward for your phone from a different phone (Call Forward, Remote):
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1 -4,
• Dial the destination number,
• Press HOLD button or OK button to save.
To deactivate Call Forward, Remote:
• Press SPEAKER on,
• Press DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Press the ‘#’ key.
2.6.2 Forwarding calls to an external number Forward calls to an external CO/IP destination; calls can
be forwarded from an internal station or a remote location. You may define the conditions or ‘type of forward’ as below:
1: Unconditional—All calls to the station, except
recalls, are forwarded internally or externally.
9
2: Busy—Immediately forwards all calls to the station,
except recalls, when station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer within the No Answer timer.
4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer timer.
When you forward calls from a different station or a remote location, you may need to enter your
Authorization Code (station number and password). In
addition, from a remote location, you must access the system through a DISA enabled CO line.
In iPECS-LIK, iPECS SBG-1000
To activate Call Forward, Off Premise (forward to an external number) from your phone:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Press SPEED,
• Dial Speed Dial bin number.
To activate Call Forward, Off Premise (forward to an external number) from a different phone:
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Press SPEED,
• Dial Speed Dial bin number.
To activate Call Forward, Off Premise (forward to an external number) from a remote location:
• Dial the telephone number of a DISA assigned CO line,
• While receiving dial-tone, dial the Call Forward feature code,
• Dial your Authorization code (Station number & Password),
• Dial the type of forward code 6-9,
• Dial Speed Dial bin number.
10
Replace the handset, return to idle.
RETURN AT DATE mm:dd
In iPECS-MG
To activate Call Forward, Off Premise (forward to an external number) from your phone:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Dial Telephone number,
• Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external number) from a different phone:
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Dial Telephone number,
•
2.6.3 Forwarding callers to a Text Message Using an iPECS Phone, the system can be setup to
return a ‘Text Message’ to callers. When calling your Station, Internal callers will automatically receive the selected message or you can send a text message you select in response to an internal call, Silent Text Message. There are 11 Custom Display Messages each up to 24 characters. Ten can be assigned by the Attendant and one assigned by you, see Station Speed Dial Character
entry chart.
In addition, there are ten fixed Pre-defined Text Messages; some allow auxiliary input for time, date, etc. (as shown in message list).
Message 1: LUNCH RETURN AT hh:mm Message 2: ON VACATION RETURN AT DATE mm:dd Message 3: OUT OF OFFICE RETURN AT TIME hh:mm Message 4: OUT OF OFFICE
11
Message 5: OUT OF OFFICE
RETURN UNKNOWN Message 6: CALL (enter up to 17 digits) Message 7: IN OFFICE STA xxxx Message 8: IN MEETING RETURN AT TIME hh:mm Message 9: AT HOME Message 0: AT BRANCH OFFICE Message *: User Custom Message #: Deactivate
In iPECS-LIK
To activate Custom or Pre-Defined Message Forward:
• Press TRANS/PGM,
• Dial User Program feature code 51,
• Dial the two-digits text Message code
(01-10: Pre-Defined, 00: Customer),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD, forward confirmed.
To cancel activated Message:
• Press TRANS/PGM,
• Dial User Program feature code 51,
• Dial # and Press HOLD
To program the Station Custom Message (00) at your station:
• Press TRANS,
• Dial User Program feature code 52,
• Enter Message contents, up to 24 characters, using the
following Character Entry Chart:
12
7 - 70
9 - 90
Character Entry Chart:
Q – 11 Z – 12
. – 13
1 – 10 G – 41
H - 42
I - 43
4 - 40 P - 71
R - 72 S - 73 Q - 7*
Blank - *1
: - *2 , - *3
• Press HOLD, message saved.
In iPECS-MG
To activate Custom or Pre-Defined Message Forward:
• Press TRANS/PGM,
• Dial User Program feature code 41,
• Dial the one-digits text Message code(0-9),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD, forward confirmed.
To cancel activated Message:
• Press TRANS/PGM,
• Dial User Program feature code 41,
• Dial # and Press HOLD
To program the Station Custom Message (00) at your station:
• Press TRANS,
• Dial User Program feature code 42,
• Enter Message contents, up to 24 characters, using the following
A - 21 B - 22 C - 23 2 - 20
J - 51 K - 52 L - 53 5 - 50
T - 81 U - 82 V - 83 8 - 80
0-00 #
D - 31 E - 32 F - 33
3 - 30
M - 61 N - 62 O - 63
6 - 60
W - 91
X - 92 Y - 93 Z - 9#
13
Letter Type
Uppercase (ABC)
Lowercase(ABC)
Button depressions
1 2 3 4 1 2 3 4 1
1 @ : / < @ : / < 1 2 A B C a b c 2 3 D E F d e f
3
5 J K L j k l
5
7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z
9
0 . , ? ! . , ? ! 0 * * *
*
# # #
#
Dial Pad
button
4 G H I g h i 4
6 M N O m n o 6
14
3. Placing

3. Placing Calls

Calls
To place an Intercom call:
• Lift the handset,
• Dial the Intercom number of the desired station,
• When the call is answered or the Splash tone is heard, speak
to the called party.

3.1 Internal Calls

You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change this by dialing ‘#’ after placing the call. By changing the mode, a ringing ICM call will allow Voice Announce. You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The button allows you to call another station with a single touch of the button. When you go off-hook, you may connect to another station or system resource automatically. This Prime Line Preference may be immediate or delayed allowing you to take other actions during the delay. Otherwise, you may press another Flex button before going off­hook to override Prime Line Preference. If you go off-hook and take no action, Intercom dial-tone will time-out, and after the Howler tone is received, your phone will be placed out-of-service in Intercom Lock-Out; you then must hang-up to return the phone to an idle state.
DSS/BLF
3.1.1 Using Camp-On when calling a busy station If the called party is busy, you may activate Camp-On,
Callback or Voice Over at the station. Camp-On allows you to wait off-hook for the called station to answer. Callback allows you to hang-up, and when the busy station returns to an idle state, the system will call your Station; after you answer the callback, the system will call the previously busy station. If you are the Attendant or Secretary, you may activate Intrusion. You may also use Step Call; dial the next station by dialing just the last digit of the Intercom number.
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In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To Camp-On (wait off-hook) for a busy station:
• Call a busy station and press ‘*’,
• Wait for party to answer.
To Callback (wait on-hook) for a busy station:
• Press the CALL BACK button and hang-up.
To make a Voice Over announcement to a busy station:
• Press ‘#’, and after the Splash tone is heard, begin speaking.
3.1.2 To leave a Message Wait If the called user does not answer or is in DND mode,
you may leave a Message Wait. The called user will receive a Message Wait indication; the MSG LED will flash.
To activate Message Waiting:
• Press the CALL BACK button and hang-up.

3.2 External Calls

3.2.1 Placing external CO/VoIP calls External calls are placed on DN buttons are accessed
by a button on the iPECS Phone assigned as DN. If Least Cost Routing is set-up, the number you dial
will be analyzed and the system will place the call on the least expensive route. You may be assigned Dialing and/or CO/IP Line Access Restrictions, in which case you will receive error tone if you attempt to dial or access a restricted number/CO/IP line. CO/IP line and Class Of Service (COS), which establish dialing restrictions, may vary during Day and Night operation (Day/Night COS). You may need to enter an Authorization code before placing calls, in which case you will receive a second dial tone.
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To place an external call:
• Lift the Handset,
• Dial the CO access code,
• Dial the desired number.
3.2.2 Waiting for the next available CO/IP line If all the lines connected to your system are busy, you
will receive an All Trunks Busy signal. You may request to be notified when a line becomes free.
To activate a queue if the selected/dialed line is busy:
• Select/dial a busy CO/IP line,
• Press the CALL BACK button,
• Return to an idle state by going on-hook; when the line
becomes available, the Station will be notified with ringing.
3.2.3 Account Codes: Tracking External calls for billing In some cases, you or your company may desire to
track calls for billing or other purposes. When an Account Code is entered, it is output from the system to a printer in the SMDR report. An Account Code Flex button can be programmed (refer to Assigning features
to Flex buttons).
In iPECS-LIK
To enter an Account Code before the call:
• Lift the handset,
• Press the assigned Account Code button,
• Dial the Account Code (1-12 digits),
• Dial *, Intercom dial tone is heard,
• Place the CO/IP call as normal.
To enter an Account Code during a call:
• Press the assigned Account Code button,
• Dial the Account Code (1-12 digits),
• Dial *.
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Place the CO/IP call as normal.
Dial Extension Class Recover code (32),
In iPECS-MG
To enter an Account Code before the call:
• Lift the handset,
• Dial 550,
• Dial the Account Code (1-12 digits),
• Dial *, Intercom dial tone is heard,
•
3.2.4 To disable dialing from your phone You can temporarily ‘Lock’ your phone by activating
Temporary COS, which will disable dialing outside calls from the phone. To deactivate Temporary COS you must enter the Station’s Authorization code.
In iPECS-LIK
To activate Temporary COS:
• Press TRANS/PGM,
• Dial Extension Class Down code (21),
• Press HOLD.
To deactivate Temporary COS:
• Press TRANS/PGM,
• Dial Extension Class Recover code (22),
• Dial your Authorization code (station number and code),
• Press HOLD.
In iPECS-MG
To activate Temporary COS:
• Press TRANS/PGM,
• Dial Extension Class Down code (31),
• Dial your Authorization code,
• Press HOLD.
To deactivate Temporary COS:
• Press TRANS/PGM,
•
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• Dial your Authorization code,
• Press HOLD.
3.2.5 To temporarily override dialing restrictions at a phone Override the dialing restrictions at any phone by
activating Walking COS. The Walking COS dialing restriction levels are applied for a single call only. For multiple calls, you will need to reactivate Walking COS or use the F
In iPECS-LIK
To activate Walking COS:
• Press TRANS/PGM,
• Dial User Program code 23,
• Dial your Authorization Code (Station number and password),
• Place call as normal.
In iPECS-MG
To activate Walking COS:
• Press TRANS/PGM,
• Dial User Program code 33,
• Dial your Authorization Code (Station number and password
and *),
• Place call as normal.
LASH button to regain CO/IP dial-tone.
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3.3 Using Automated Dialing

3.3.1 Using Last Number Redial (LNR) The last number dialed on an external call is
automatically saved in the Last Number Redial (LNR) buffer.
In iPECS-LIK, iPECS SBG-1000
To dial the Last Number for an external call:
• Dial Last Number Redial code Or
• Press SPEED button and ‘*’,
• Use Vol Up/Vol Down or Navigation buttons to select the
desired number,
• Press HOLD.
In iPECS-MG
To dial the Last Number for an external call:
• Dial Redial code Or
• Press SPEED button and ‘*’.
3.3.2 Using and Entering Saved Number Dial You may store the last number dialed on an external call
to the Saved Number Dial buffer for convenient dialing at a later time. The Saved number is stored until a new number is saved.
In iPECS-LIK, iPECS SBG-1000
To place a call using Saved Number Dial:
• Lift the handset,
• Press SPEED.
• Dial #
To store a number in the Saved Number Dial:
• While on an outgoing external call, pre ss SPEED twice.
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In iPECS-MG
To place a call using Saved Number Dial:
• Lift the handset,
• Press SPEED.
• Dial #
To store a number in the Saved Number Dial:
• While on an outgoing external call, pre ss SPEED twice.
3.3.3 Using System Speed Dial Numbers The iPECS-CM system has 3000 System Speed Dial
numbers. The iPECS SBG-1000 & Micro & 50 & 100 system has 800 System Speed Dial numbers. The iPECS-300 has 3000 System Speed Dial numbers. The iPECS-600 system has 6000 System Speed Dial numbers. The iPECS-1200 system has 12000 System
Speed Dial numbers. You may, if allowed, use System Speed Dial to call frequently dialed numbers.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To place a call using System Speed Dial Bin:
• Press SPEED button,
• Dial the desired System Speed dial bin number (200-999 for
iPECS SBG-1000 & Micro & 50 & 100, 2000-4999 for iPECS­300, 2000-7999 for iPECS-600, 20000-31999 for iPECS­12000, 2000-2999 for iPECs-MG100 , or 2000-3999 for iPECS-MG300). Or
• Press the assigned System Speed Dial button.
3.3.4 Using and Entering Station Speed Dial Numbers Each station in the iPECS-CM System is allocated
memory for 100 Station Speed Dial numbers. The iPECS SBG-1000 & Micro & 50 & 100 support 20 Station Speed Dial numbers. The iPECS -300 & 600 & 1200 support 100 Station Speed Dial numbers.
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Letter Type
Uppercase
(ABC)
Lowercase
(ABC)
Number of Button depression
1 2 3 4 1 2 3 4 1
1 @ : / < @ : / < 1 2 A B C a b c 2 3 D E F d e f
3
5 J K L j k l 5 6 M N O m n o
6
You can easily program each speed dial bin with telephone numbers, up to 23 digits, to meet your needs. The numbers may include several ‘special’ instructions:
PAUSE will momentarily stop dialing. FLASH as 1 FLASH not as 1st digit—The system will generate a
flash on the CO line.
When entering a Speed Dial, a 16 character name may be associated with the number for Dial by Name.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To place a call using Station Speed Dial Bin:
• Press SPEED button,
• Dial the desired Station Speed dial bin number.
Or
• Press the assigned Station Speed Dial button,
To enter a Station Speed Dial number with CO Line and Name:
• Press TRANS/PGM and SPEED button,
• Dial Speed bin number,
• Dial CO Access Code, (Skip this step in iPECS SBG-1000)
• Dial the desired number you wish to store,
• Press HOLD,
• Enter the name associated the number, if desired, using the
following Character Entry Chart,
• Press HOLD.
st
digit—Activate dial tone detect.
Dial Pad
Button
4 G H I g h i 4
Num
22
7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 . , ? ! . , ? ! 0 * * * * # # #
#
Q – 11
1 – 10
A - 21
2 - 20
D - 31
3 - 30
G – 41
4 - 40
J - 51
5 - 50
M - 61
6 - 60
P - 71
7 - 70
W - 91
9 - 90
*1 -
*3 - ,
Character Entry Chart
3.3.5 Dial by Name and Entering Your Name Dial by Name employs three different Directories:
Private directory (Station Speed dial), Public Directory (System Speed dial), or Intercom directory. NOTE—To allow others to contact you via the Intercom directory, you must enter a name for your station (up to 12 characters). Characters are entered with two keystrokes as in the chart below.
Z – 12 . – 13
H - 42 I - 43
R - 72 S - 73 Q - 7*
Blank *2 - :
B - 22 C - 23
K - 52 L - 53
T - 81 U - 82 V - 83 8 - 80
0-00 #
Character Entry
E - 32 F - 33
N - 62 O - 63
X - 92 Y - 93 Z - 9#
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3.3.6 ACNR: To retry a busy external number until
answered
When making an external call and a busy signal is received, the system can be set to retry the number until the call is connected, the feature is cancelled, or the maximum number of retries is attempted—this is Automatic Called Number Redial (ACNR). For each retry, the system will activate your speaker then place the call with the microphone muted. When the remote end answers, you must select the SPEAKER button or lift the handset. Either of these actions will cancel the ACNR request as well as connect you to the remote party. A Redial button must be assigned at the station.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To set up an ACNR, while on an outgoing call:
• Press the assigned Redial button
• Hang-up handset.
To cancel the ACNR request:
• Press the assigned Redial button
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