Ericsson IP8830E User Manual

IP8830E IP Phone

User Guide

Please read this guide carefully before operating your set. Retain this guide for future reference.

IP8830E IP Phone User Guide

This material is copyrighted by Ericsson-LG Co,. Ltd. Any unauthorized reproduction, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. Ericsson-LG reserves the right to make changes in specifications at any time without notice. The information furnished by Ericsson-LG in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

All other brand and product names are trademarks or registered trademarks of their respective companies.

Regulatory and Safety Notices

1. Radio Frequency Emissions: FCC Compliance statement This device complies with Part 15 rules. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected

If problems persist, consult the dealer or an experienced radio/TV technician for help.

Canadian Compliance statement This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity Ericsson-LG Co., Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms

to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,

Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC) The product fulfills the essential requirements of the harmonized standards shown above.

2. Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable: Safety of Information Technology Equipment, IEC 6095-1, including Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

3. E-911 and use of the

IP8830E Phone with Multi-Line Telephone Systems:

Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS may not provide a caller’s telephone number, extension, or physical location information to emergency services when a caller dials 911, and compliance with state and/or federa l E -911 MLTS laws is the sole responsibility of the purchaser of this phone.

4. Privacy:

IP8830E Phone implements security and encryption technologies however, privacy of communications may not be

ensured when using this telephone.

IP8830E IP Phone User Guide

Care & Precautions:

Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense when locating, connecting and using your IP8830E Phone.

• Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a fall.

• Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they may be crushed, damaging the insulation.

• Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local representative for a replacement.

• Should liquid spill on the phone, disconnect the unit from power and the network.

• Do not use during lightning storms. Lightning presents a potential shock hazard.

• Clean the

IP8830E Phone with a soft dry cloth; do not use liquid cleaners.

• Always use caution when connecting to AC power. Use only with a properly grounded standard AC power outlet.

What is new in this release?

Issue 1.0 2011.12 first release Issue 1.1 2013.4 Changed CI to Ericsson-LG

IP8830E IP Phone User Guide

iii

Table of Contents

1. IP8830E IP Phone Overview .................................................................................. 1

2. Installing your IP8830E Phone ............................................................................. 3

3. Using Features of IP8830E Phone ........................................................................ 4

3.1. Receiving a Call ............................................................................................................................ 4

3.2. Placing a Call ................................................................................................................................ 4

3.3. Putting a Call on Hold ................................................................................................................... 4

3.4. Announcing a Call Transfer .......................................................................................................... 5

3.5. Using Blind Call Transfer .............................................................................................................. 5

3.6. Call Forward ................................................................................................................................. 5

3.7. 3-Party Conference ....................................................................................................................... 6

3.8. Call Waiting ................................................................................................................................... 6

3.9. Redial ............................................................................................................................................ 7

3.10. Speed Dial Buttons ....................................................................................................................... 7

3.11. Speed Number Dialing .................................................................................................................. 7

3.12. DND (Do-Not-Disturb) ................................................................................................................... 7

3.13. Muting a Call ................................................................................................................................. 8

3.14. Accessing Your Voice Mail ........................................................................................................... 8

3.15. DSS/BLF Coverage ...................................................................................................................... 8

3.16. Hotline/Warm-Line

........................................................................................................................ 9

4. Advanced Services and the IP8830E Phone LCD Menu ................................... 10

4.1. Using the Call Logs Menu ........................................................................................................... 10

4.2. Using the Phone Book Menu ...................................................................................................... 10

5. Setting Your Preferences .................................................................................... 13

5.1. LCD Contrast .............................................................................................................................. 13

5.2. Ring Setting ................................................................................................................................ 13

5.2.1. Setting the Ring Type ......................................................................................................... 13

5.2.2. Setting Line Ring Type and Delay ...................................................................................... 14

5.3. Ringer Off ................................................................................................................................... 15

5.4. Enabling Automatic Headset Operation ..................................................................................... 15

5.5. Setting Flexible Buttons .............................................................................................................. 16

5.6. Time Configuration ..................................................................................................................... 17

5.6.1. SNTP Server Address ........................................................................................................ 17

5.6.2. Time Zone ........................................................................................................................... 17

5.6.3. DST Auto Adjustment ......................................................................................................... 18

5.6.4. Time Format ........................................................................................................................ 18

5.6.5. Date Format ........................................................................................................................ 19

5.7. Lock Outgoing Call ..................................................................................................................... 19

IP8830E IP Phone User Guide

5.8. Enabling Speed Number Dialing ................................................................................................ 20

5.9. Key Tone .................................................................................................................................... 20

5.10. Language Setting ........................................................................................................................ 20

Appendix A Dial Pad Character Set ........................................................................................................ 22

Appendix B Time Zones ........................................................................................................................... 23

Appendix C IP8830E Icons ...................................................................................................................... 24

IP8830E IP Phone User Guide

1. IP8830E IP Phone Overview

Your new Ericsson-LG IP8830E Phone is an Internet Protocol (IP) phone employing Session Initiation Protocol (SIP), the well-known open standard for establishing, managing and terminating a communication session. IP8830E Phone interoperates with call servers, proxies and gateways to exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver voice between the end-points over a managed IP network.

Features available to IP8830E Phone through SIP call servers are similar to those of a conventional business telephone. In addition to the features described in this guide, your call server may provide additional features, often using dialed feature codes. Refer to your system administrator for further information.

The IP8830E Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable, and dial pad buttons as shown in the figure below.

The twenty-four (24) flexible buttons access lines and features based on the IP Phone configuration. Flexible buttons assigned for line access, called line buttons, represent a telephone line or a SIP user. A line may be private, calls to a private line signal at all appearances of the line but an active or held call is only visible and accessible by the original end-points. A shared line appears at multiple phones and all calls are visible and accessible by all end-points with the line. Each line button employs LEDs to indicate status as shown below.

24 Flexible buttons w/Red/Green LEDs Line or

feature assigned in Phone configuration. Default assignment for buttons 1 and 2 are primary and secondary Line appearance for the extension.

Navigation Controls Left, use to view previous menu when return arrow appears. Right, use to see additional menu items when ->appears. Up, use to view Call log when phone is idle. Down, use to access Phone Book while phone is idle. OK, center button, use to select current item or save value in

LCD Menu.

Message Waiting button

Access to Voice Mail when Msg LED flashes.

Transfer button

Use to Transfer your active call.

Hold button

Use to place or retrieve call on Hold.

Mute button

Toggle microphone On and Off.

Speaker button

Toggle speakerphone On and Off.

Dial pad

Use to dial numbers.

Volume Controls

Use to raise/lower volume of Ring, Handset, Headset, and speaker.

Headset Control

Toggles headset status, with LED on headset is active, with LED off

Setting button

Use to access the LCD menu for display and modification of IP Phone configuration.

Softkeys (3)

Displayed in bottom line of LCD, are interactive changing function based on IP Phone state.

DND button

Use to activate DND so

the phone does not ring.

IP8830E IP Phone User Guide

Incoming call Orange* LED flashes at 60 ipm, fast flash Line in use at this phone Orange* LED On Call held at this phone Orange* LED flashes at 30 ipm, slow flash Shared line in use at Red LED On another phone Shared line call held at Red LED slow flash another phone Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the LED color is orange otherwise, the LED color will be green.

Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others. Refer to

section 5.5 and your system administrator for further information.

The figure below shows other major components of IP8830E Phone. These components include:

• Handset

• Speaker and microphone

• Message Wait Indicator (Message LED)

• LCD (240 by 56 pixel), displays 4-lines

• Flexible button labels

The top line of the LCD indicates a number of icons indicating the connection, status and options for the IP8830E phone. A list of the icons and there meaning are provided in

Appendix C.

IP8830E IP Phone User Guide

2. Installing your IP8830E Phone

The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE (Power over Ethernet) in accordance with the IE EE-802.1af industry standard. When connected to a PoE complaint LAN port, the IP Phone derives power from the port. If the LAN port does not support PoE, use the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.

1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable. 2 PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated

UTP-5 cable.

3 Power If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not

required. If not supported, connect the I P Pho ne power port to the DC out of Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.

4 Headset Connect Headset RJ-11 jack to the IP Phone headset jack. 5 Handset Connect the Handset coiled cord to the IP Phone base and handset.

IP8830E IP Phone User Guide

3. Using Features of IP8830E Phone

3.1. Receivin g a Call

When you receive a call, your phone rings, the LCD displays the incoming call information and the associated line button flashes.

To answer a ringing call:

o Lift the handset. You may press the speakerphone button, line button or the Answer softkey to

activate the speakerphone. To use a headset, press the headset button.

To end the call:

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

To refuse a ringing call:

o Press Refuse softkey, the IP Phone stops ringing and the call server routes the call.

3.2. Placing a Call

You place calls with the handset on-hook or off-hook. Similar to your mobile phone, IP8830E Phone uses a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6 seconds for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed to the call server for processing. To send the digits immediately, press the # button to indicate dialing is complete, and then the IP Phone sends the number to the call server.

To place a call:

o Lift the handset. You may press the speakerphone button or line button to activate the

speakerphone. To use a headset, press the headset button.

o Dial the destination number. After a short delay, the IP Phone sends the number, or dial # to send

the dialed digits immediately.

o When the called party answers, begin speaking, the LCD displays the elapsed call time.

To end the call,

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

3.3. Putting a Call on Hold

You can place a call in a waiting state where the he ld party cannot hear you and you cannot hear the held party. The held party receives MOH (Music-On-Hold), if configured in the call server.

While a call is on hold, you can answer or place other calls and can toggle between held calls on the same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.

To place a call on hold:

IP8830E IP Phone User Guide

o Press the Hold button or the Hold softkey. The call status changes to hold and you receive dial

tone. You may then select another line to answer or place a call. Note, if you select an idle line and take no action for about 15 seconds, the line is disconnected.

To retrieve a held call on a different line:

o Press the slow flashing line button. o Select the desired call from the displayed call list using Previous-Next softkeys o Select the OK softkey to resume a connection with the call.

To toggle between two calls on the same line:

o Press the Hold button or the Resume softkey, the active call status changes to hold and the held

call connects.

3.4. Announcing a Call Transfer

Using Announcing a Call Transfer, you send an active call to another extension after announcing the call transfer to the receiving party.

To transfer an active call:

o Press the Transfer button or the Transfer softkey. The active call status changes to hold and you

receive dial tone.

o Dial the number you wish to receive the transfer. o Await answer and announce the transfer. o Hang-up the handset to complete the transfer.

To cancel a transfer, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.5. Using Blind Call Transfer

You can transfer an active call to another extension without talking to the party receiving the call. The call transfers to the new party without verifying that the new party is there or willing to receive the call.

To transfer an active call without announcing the transfer:

o Press the BlindXfr softkey. The active call status changes to hold and you receive dial tone. o Dial the number you wish to receive the transfer. o Hang-up the handset to complete the transfer.

To cancel a transfer, for example you mis-dial the receiving number:

o Press the EndCall softkey.

3.6. Call Forward

Call forward directs incoming calls to ring at another location that you designate. You can select one of four (4) conditions that wi ll forward your calls:

- Call Forward Busy – redirects incoming calls if the line is busy.

IP8830E IP Phone User Guide

- Call Forward No Answer – redirects incoming calls that are not answered in the configured no answer time.

- Call Forward Busy or No Answer – redirects incoming calls if the line is busy or not answered after the no answer time expires.

- Call Forward All Calls – immediately redirects all incoming calls.

To set up Call Forward:

o Press the CallFwd softkey. o Use the Previous-Next softkeys to select the desired Call Forward condition. o Press the OK softkey. o Input the destination where you want your calls sent. o Press the OK softkey. The display shows “(x) Fwd to ext” indicating the forward condition and

destination for the calls. (B) = Busy, (N) = No-answer, (BN) = Busy or No-answer, (U) = Unconditional

To disable Call Forward:

o Press the CallFwd softkey. The message “Fwd to xxxx” disappears from the LCD.

3.7. 3-Party Conference

The IP Phone has a 3-Party Conference feature that lets you converse with two other parties simultaneously.

To set-up a conference:

o Place first call as normal. o Press the Conferen softkey. The call status changes to hold and you receive dial tone. o Dial the number you want to join the conference. o When the party answers, press the Join softkey to establish the conference.

To end your conference and disconnect all parties:

o Hang up the handset.

To cancel a conference, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.8. Call Waiting

With Call Waiting configured, while you are in a call the IP Phone alerts you of an incoming call. The line button flashes and you receive a beep tone over the active conversation to indicate the new call. In addition, during the ring signal, the LCD displays the incoming caller id so you know who is calling before you interrupt the current call.

To answer an incoming call while on a call:

o Press the Answer softkey. The active call changes to the hold state and the new call connects.

IP8830E IP Phone User Guide

3.9. Redial

Your IP Phone saves the last number you dialed and allows you to redial the number with the touch of a button. The number is stored in memory but is lost if power to the IP Phone is interrupted.

To redial a call:

o Press the Redial softkey. The IP Phone activates the speakerphone and places the call. o Lift the handset for privacy or press the headset button to use the headset.

3.10. Speed Dial Buttons

Flexible buttons not assigned as a line are available for configuration as feature buttons including Speed dial. Pressing a Speed dial button selects your line and sends the stored number to the call server for processing. Refer to your system administrator for further information.

To place a call using Speed dial:

o Press the desired Speed dial flexible button. The IP P hone activates the speakerphone and places

the call on your line. You may select a different line button on your IP Phone prior to selecting the Speed dial button.

o Lift the handset for privacy or press the headset button to use the headset

3.11. Speed Number Dialing

Your IP8830E Phone incorporates a Phone Book with up to 100 records. Refer to section 4.2 for information on use of the Phone Book. Each record includes a name, contact information and a Speed number (00 to 99). When you dial a Speed number, the IP Phone initiates a call to the contact. Speed number dialing must be enabled. Refer to your system administrator for further information.

To place a call using a Speed number:

o Dial the Speed number (00-99) for the desired contact. After a short delay, the IP Phone sends the

contact information from the Phone Book. You may dial # to set up the call immediately. If the Phone Book has no record of the Speed number, the IP Phone sends the digits dialed to the call server for processing.

3.12. DND (Do-Not-Disturb)

When the DND (Do Not Disturb) feature is enabled and activated, the IP Phone will not notify you of an incoming call. The IP Phone does not ring, allowing you to work without interruption from an incoming call. The call server configuration determines routing of the incoming call while your phone is in DND. Refer to your system administrator for further information.

To activate DND:

o While the IP Phone is idle, press the DND button. When active, the DND button LED illuminates

red, and “Do not disturb” displays in the LCD.

To deactivate DND:

o Press the illuminated DND button again.

IP8830E IP Phone User Guide

3.13. Muting a Call

Mute toggles the microphone of the Handset, Sp eakerphone and Headset Off and On. When Mute is active, the connected party will not receive audio from the microphone.

To mute the microphone:

o Press the Mute button. The Mute button LED illuminates red indicating mute is active.

To turn the microphone back on:

o Press the illuminated Mute button again.

3.14. Accessing Your Voice Mail

When you have a message waiting, the Message LED flashes to indicate you have new messages in your mailbox. The IP Phone delivers the message waiting indication for your primary line, line button 1.

To access your voice mailbox:

o Press the Message button. The display indicates the number of messages waiting. o Press Dial softkey. The IP Phone activates the speakerphone and places a call to your voice

mailbox. To listen to your messages, follow the instructions for your voice mail system.

3.15. DSS/BLF Coverage

The IP8830E Phone has a DSS line t ype that addresses the special needs associated with an Attendant or Secretarial answering position. The specific needs for these users are:

• Direct Station Selection (DSS) - one-touch calling and transfers to extensions

• Busy Lamp Field (BLF) - visual status indication of covered lines.

• Coverage - the ability to pick up calls ringing at those extensions.

The DSS line in the IP Phone uses the shar ed lin e assignment in the call server. Operation of the DSS/BLF Coverage button however is distinctly different then a shared line. For more information on assigning DSS lines, consult your system administrator.

To call an idle covered extension:

o Lift the handset. You may press the speakerphone button or the headset button. o Press the DSS line button. You may press the DSS line button prior to lifting the handset, which

activates the speakerphone and places the call.

To transfer an active call:

o Press the DSS line button. The IP Phone places the active call on hold, and cal ls t he extension. o Await answer and announce the transfer. o To complete the transfer, hang up the handset.

To cancel a transfer, for example the second party does not answer or is busy:

o Press the EndCall softkey.

IP8830E IP Phone User Guide

To answer a call for a covered extension:

o Lift the handset. You may press the speakerphone button or press the headset button. o Press the flashing DSS/BLF Coverage button. You may press the DSS line button prior to lifting

the handset, which activates the speakerphone and answers the call.

The LED indications of the DSS line button are:

• Solid red line in use remotely

• Fast blinking red Call appearance ringing for covered line

• Slow blinking red Remote call hold

3.16. Hotline/Warm-Line

With Hotline/Warm-Line operation configured, the IP Phone automatically calls the defined destination when you take the handset off-hook or press the speaker button. The call initiates immediately, Hotline, or after a delay of up to 10 seconds, Warm-Line. The later permits you the time to access another feature or line as needed. Note that with Hotline configured, Speed dial, redial and other automated dialing features will not operate.

Operation of this feature is automatic.

IP8830E IP Phone User Guide

08:30

Call Log >1.Missed Calls

08:30

Missed Calls >1.John,4913 11/07 12:55

Dial

08:30

Phone Book (Page 1) >(01)Tom,1234

Dial

4. Advanced Services and the IP8830E Phone LCD Menu

This section describes how to view and use the advanced services available through the LCD menu. The IP8830E Phone has three context sensitive softkeys, pressing the softkey selects the function or value shown in the LCD just above the softkey. The left (return) and right navigation buttons navigate through menus.

The menu items and order of display may be different on your phone based on the service subscription. Not all features may be available to you based on the call server configuration.

4.1. Using the Call Logs Menu

The IP8830E Phone has access to a log of all calls placed or received by the phone, including incoming calls that were not answered (missed calls). The LCD displays the call logs that you can use to place a call to the logged part y. You access the call logs with the Up navigation button or using a flexible button assigned for the Call Log function. Refer to your system administrator for further information.

To access the Call Logs menu:

o While in an idle state, press the Up navigation or Call Log

flexible button. The Call Log menu displays with several choices (missed, outgoin g and incoming).

o Use the Previous-Next softkeys to select the desired log

and press the OK softkey, or dial the digit in front of the desired selection.

o The log will display information on the calls along with t he

received caller id.

To place a call using the Call Logs:

o Dial the digit preceding the desired log item or use the Previous-Next softkeys to highlight the

desired log item and press the Dial softkey.

4.2. Using the Phone Book Menu

The IP8830E Phone has an internal Phone Book with up to 100 entries. Each record includes the contact name, contact information and Speed number. You can add, delete, edit, dial and search entries from the Phone Book Menu. You access the Phone Book Menu with the Down navigation button or a flexible button assigned for the Phone Book function. Refer to your system administrator for further information.

To access the Phone Book menu:

o Press the Down navigation or Phone Book flexible button,

the LCD displays the first Phone Book record.

To call a contact from the Phone Book:

o Access the Phone Book as described above. o Use the Previous-Next softkeys to display the desired record or dial the digit preceding the desired

record.

o Press the Dial softkey.

IP8830E IP Phone User Guide

08:30

Phone Book (Page 1) >(01)Tom,1234

Edit

Add

Delete

08:30

Phone Book : Number 9876



Mode

08:30

Phone Book (Page 1) >(01)Tom,1234

Dial

08:30

Phone Book (Page 1) >[15]Tommy,9876

Edit

Add

Delete

08:30

Phone Book : Number 9844



Mode

08:30

Phone Book (Page 1) >(15)Tommy,9844

Edit

Add

Delete

08:30

Data will be lost. Are you sure?

Yes

To add a record to the Phone Book:

o Access the Phone Book as described above. o Press the right navigation button to display the Add softkey. o Select the Add softkey.

o Enter the name, contact information, ring type and speed

number, for the record, selecting the OK softkey for each entry. Use the Mode softkey to enter characters. Refer to Appendix A Dial Pad Character Set, which shows the relationship between the dial pad digits and characters.

To edit a record:

o Access the Phone Book as described above. o Use the Previous-Next softkeys to display the desired

record or dial the digit preceding the desired record.

o Press the right navigation button to display the Edit softkey. o Select the Edit softkey.

o Edit the name, contact information, ring type and speed

To delete a record:

o Access the Phone Book as described above. o Use the Previous-Next softkeys to display the desired

record or dial the digit preceding the desired record.

o Press the right navigation button to locate the Delete

softkey.

o Select the Delete softkey and confirm by selecting the Yes

softkey. Caution this action deletes the record from the Phone Book.

IP8830E IP Phone User Guide