Ericsson IP8830E User Manual

IP8830E IP Phone

User Guide

Please read this guide carefully before operating your set.
Retain this guide for future reference.

IP8830E IP Phone
User Guide

Copyright© 2011 Ericsson-LG Co., Ltd. All Rights Reserved

This material is copyrighted by Ericsson-LG Co,. Ltd. Any unauthorized reproduction, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws. Ericsson-LG reserves the right to make changes in specifications
at any time without notice. The information furnished by Ericsson-LG in this material is believed to be accurate and reliable, but is
not warranted to be true in all cases.

All other brand and product names are trademarks or registered trademarks of their respective companies.

Regulatory and Safety Notices

1. Radio Frequency Emissions:
FCC Compliance statement
This device complies with Part 15 rules. Operation is subject to the following two conditions;

:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected

If problems persist, consult the dealer or an experienced radio/TV technician for help.

Canadian Compliance statement
This Class B digital apparatus complies with Canadian ICES-003.

:

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.
European Union Declarations of Conformity
Ericsson-LG Co., Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms

to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,

:

Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.

2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

3. E-911 and use of the

IP8830E Phone with Multi-Line Telephone Systems:

Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to
state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and
physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical location information to emergency services when
a caller dials 911, and compliance with state and/or federa l E -911 MLTS laws is the sole responsibility of the
purchaser of this phone.

4. Privacy:

IP8830E Phone implements security and encryption technologies however, privacy of communications may not be

ensured when using this telephone.

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Care & Precautions:

Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense
when locating, connecting and using your IP8830E Phone.

• Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a
fall.

• Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may
result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they
may be crushed, damaging the insulation.

• Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local representative
for a replacement.

• Should liquid spill on the phone, disconnect the unit from power and the network.

• Do not use during lightning storms. Lightning presents a potential shock hazard.

• Clean the

IP8830E Phone with a soft dry cloth; do not use liquid cleaners.

• Always use caution when connecting to AC power. Use only with a properly grounded standard AC power
outlet.

What is new in this release?

Issue 1.0 2011.12 first release
Issue 1.1 2013.4 Changed CI to Ericsson-LG

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Table of Contents

1. IP8830E IP Phone Overview .................................................................................. 1

2. Installing your IP8830E Phone ............................................................................. 3

3. Using Features of IP8830E Phone ........................................................................ 4

3.1. Receiving a Call ............................................................................................................................ 4

3.2. Placing a Call ................................................................................................................................ 4

3.3. Putting a Call on Hold ................................................................................................................... 4

3.4. Announcing a Call Transfer .......................................................................................................... 5

3.5. Using Blind Call Transfer .............................................................................................................. 5

3.6. Call Forward ................................................................................................................................. 5

3.7. 3-Party Conference ....................................................................................................................... 6

3.8. Call Waiting ................................................................................................................................... 6

3.9. Redial ............................................................................................................................................ 7

3.10. Speed Dial Buttons ....................................................................................................................... 7

3.11. Speed Number Dialing .................................................................................................................. 7

3.12. DND (Do-Not-Disturb) ................................................................................................................... 7

3.13. Muting a Call ................................................................................................................................. 8

3.14. Accessing Your Voice Mail ........................................................................................................... 8

3.15. DSS/BLF Coverage ...................................................................................................................... 8

3.16. Hotline/Warm-Line

........................................................................................................................ 9

4. Advanced Services and the IP8830E Phone LCD Menu ................................... 10

4.1. Using the Call Logs Menu ........................................................................................................... 10

4.2. Using the Phone Book Menu ...................................................................................................... 10

5. Setting Your Preferences .................................................................................... 13

5.1. LCD Contrast .............................................................................................................................. 13

5.2. Ring Setting ................................................................................................................................ 13

5.2.1. Setting the Ring Type ......................................................................................................... 13

5.2.2. Setting Line Ring Type and Delay ...................................................................................... 14

5.3. Ringer Off ................................................................................................................................... 15

5.4. Enabling Automatic Headset Operation ..................................................................................... 15

5.5. Setting Flexible Buttons .............................................................................................................. 16

5.6. Time Configuration ..................................................................................................................... 17

5.6.1. SNTP Server Address ........................................................................................................ 17

5.6.2. Time Zone ........................................................................................................................... 17

5.6.3. DST Auto Adjustment ......................................................................................................... 18

5.6.4. Time Format ........................................................................................................................ 18

5.6.5. Date Format ........................................................................................................................ 19

5.7. Lock Outgoing Call ..................................................................................................................... 19

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5.8. Enabling Speed Number Dialing ................................................................................................ 20

5.9. Key Tone .................................................................................................................................... 20

5.10. Language Setting ........................................................................................................................ 20

Appendix A Dial Pad Character Set ........................................................................................................ 22

Appendix B Time Zones ........................................................................................................................... 23

Appendix C IP8830E Icons ...................................................................................................................... 24

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1. IP8830E IP Phone Overview

Your new Ericsson-LG IP8830E Phone is an Internet Protocol (IP) phone employing Session Initiation
Protocol (SIP), the well-known open standard for establishing, managing and terminating a
communication session. IP8830E Phone interoperates with call servers, proxies and gateways to
exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver
voice between the end-points over a managed IP network.

Features available to IP8830E Phone through SIP call servers are similar to those of a conventional
business telephone. In addition to the features described in this guide, your call server may provide
additional features, often using dialed feature codes. Refer to your system administrator for further
information.

The IP8830E Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable,
and dial pad buttons as shown in the figure below.

The twenty-four (24) flexible buttons access lines and features based on the IP Phone configuration.
Flexible buttons assigned for line access, called line buttons, represent a telephone line or a SIP user. A
line may be private, calls to a private line signal at all appearances of the line but an active or held call is
only visible and accessible by the original end-points. A shared line appears at multiple phones and all
calls are visible and accessible by all end-points with the line. Each line button employs LEDs to indicate
status as shown below.

24 Flexible buttons w/Red/Green LEDs Line or

feature assigned in Phone configuration. Default
assignment for buttons 1 and 2 are primary and
secondary Line appearance for the extension.

Navigation Controls
Left, use to view previous menu when return arrow appears.
Right, use to see additional menu items when ->appears.
Up, use to view Call log when phone is idle.
Down, use to access Phone Book while phone is idle.
OK, center button, use to select current item or save value in

LCD Menu.

Message Waiting button

Access to Voice Mail when
Msg LED flashes.

Transfer button

Use to Transfer your active call.

Hold button

Use to place or retrieve call on Hold.

Mute button

Toggle microphone On and Off.

Speaker button

Toggle speakerphone On and Off.

Dial pad

Use to dial numbers.

Volume Controls

Use to raise/lower volume of Ring, Handset,
Headset, and speaker.

Headset Control

Toggles headset status,
with LED on headset is
active, with LED off

Setting button

Use to access the LCD menu for
display and modification of IP Phone
configuration.

Softkeys (3)

Displayed in bottom line of LCD, are interactive
changing function based on IP Phone state.

DND button

Use to activate DND so

the phone does not ring.

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Incoming call Orange* LED flashes at 60 ipm, fast flash
Line in use at this phone Orange* LED On
Call held at this phone Orange* LED flashes at 30 ipm, slow flash
Shared line in use at Red LED On
another phone
Shared line call held at Red LED slow flash
another phone
Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the LED
color is orange otherwise, the LED color will be green.

Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others.
Refer to

section 5.5 and your system administrator for further information.

The figure below shows other major components of IP8830E Phone. These components include:

• Handset

• Speaker and microphone

• Message Wait Indicator (Message LED)

• LCD (240 by 56 pixel), displays 4-lines

• Flexible button labels

The top line of the LCD indicates a number of icons indicating the connection, status and options for the
IP8830E phone. A list of the icons and there meaning are provided in

Appendix C.

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2. Installing your IP8830E Phone

The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections
employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE
(Power over Ethernet) in accordance with the IE EE-802.1af industry standard. When connected to a PoE
complaint LAN port, the IP Phone derives power from the port. If the LAN port does not support PoE, use
the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with
the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.

1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
2 PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated

UTP-5 cable.

3 Power If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not

required. If not supported, connect the I P Pho ne power port to the DC out of
Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.

4 Headset Connect Headset RJ-11 jack to the IP Phone headset jack.
5 Handset Connect the Handset coiled cord to the IP Phone base and handset.

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3. Using Features of IP8830E Phone

3.1. Receivin g a Call

When you receive a call, your phone rings, the LCD displays the incoming call information and the
associated line button flashes.

To answer a ringing call:

o Lift the handset. You may press the speakerphone button, line button or the Answer softkey to

activate the speakerphone. To use a headset, press the headset button.

To end the call:

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

To refuse a ringing call:

o Press Refuse softkey, the IP Phone stops ringing and the call server routes the call.

3.2. Placing a Call

You place calls with the handset on-hook or off-hook. Similar to your mobile phone, IP8830E Phone uses
a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6 seconds
for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed to the call
server for processing. To send the digits immediately, press the # button to indicate dialing is complete,
and then the IP Phone sends the number to the call server.

To place a call:

o Lift the handset. You may press the speakerphone button or line button to activate the

speakerphone. To use a headset, press the headset button.

o Dial the destination number. After a short delay, the IP Phone sends the number, or dial # to send

the dialed digits immediately.

o When the called party answers, begin speaking, the LCD displays the elapsed call time.

To end the call,

o Hang up the handset. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

3.3. Putting a Call on Hold

You can place a call in a waiting state where the he ld party cannot hear you and you cannot hear the held
party. The held party receives MOH (Music-On-Hold), if configured in the call server.

While a call is on hold, you can answer or place other calls and can toggle between held calls on the
same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you
return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.

To place a call on hold: