Ericsson Dialog 4422 IP Office User Manual

Dialog 4422 IP Office

BusinessPhone Communication Platform

User Guide

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EN/LZTBS 160 1344 R1A

© Ericsson Enterprise AB 2003

BusinessPhone – Ericsson Dialog 4422 IP Office2

Table of Contents

Welcome ..........................................................4

Description ....................................................... 6

Safety Instructions .......................................... 14

Start the Phone – Log On/Off .........................15

Incoming Calls ............................................... 20

Outgoing Calls ...............................................21

During Calls ....................................................28

Call Forwarding .............................................. 33

Absence Information ...................................... 39

Mailbox System .............................................. 43

Group Features .............................................. 52

Other Useful Features ..................................... 55

Settings ..........................................................61

Accessories ................................................... 74

Web Server .................................................... 78

Useful Hints ....................................................84

Installation ...................................................... 85

Troubleshooting .............................................. 91

Glossary ......................................................... 92

Index .............................................................. 94

Tab le of Co nt en ts

3BusinessPhone – Ericsson Dialog 4422 IP Office

Welcome

Welcome

Welcome to the User Guide for the Dialog 4422 IP Office in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of
BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 5.1
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Ericsson Dialog 4422 IP Office
with a default programming. There may be some differences in the
way your phone is programmed. Please consult your system
administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

Note: Dialog 4422 IP Office is an IP telephone conforming
to the H.323 standard, i.e. it can only be used with a local
area network (LAN) that supports this type of telephone.

The Dialog 4422 IP Office supports the Dynamic Host
Configuration Protocol (DHCP) for determination of IP
addresses. If DHCP is not supported by the LAN, please
contact your system administrator.

BusinessPhone – Ericsson Dialog 4422 IP Office4

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.

Details to be found at:

http://www.ericsson.com/sdoc

5BusinessPhone – Ericsson Dialog 4422 IP Office

Description

Description

15

1

2

13

12

3

5

87

119

10

3

4

6

14

BusinessPhone – Ericsson Dialog 4422 IP Office6

1Display

Flexible graphical two-line display. See section “Display

Information” on page 10.

2 Settings

To switch the phone into Settings mode. See section “Settings” on
page 61.

3 Programmable keys

To store numbers, program functions. Can be programmed as dial
by name keys, function keys, etc. See section “Programmable

Keys” on page 61.

4Call List

To access the list of outgoing and incoming calls. When the key
lamp is flashing, there are unanswered incoming calls. See section
“Call List” on page 26

Description

5Line

To initiate or receive calls.

6 Designation card

Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Telephone Toolbox CD for BusinessPhone Communication
system which is part of the Quick Reference Guide.

7Mute

• To switch the microphone on or off during a call. See section
“Mute” on page 29.

• To switch off the ring signal in idle mode or when ringing. See
section “Settings” on page 61.

8 Volume control keys / Navigation keys

• To change the volume. See section “Settings” on page 61.

• To navigate in the Settings mode. See section “Settings” on
page 61.

• To navigate in the Call List. See section “Call List” on page 26.

9 Loudspeaker key / Select key / Log on key

• To switch the loudspeaker on or off. See section “During Calls”
on page 28.

• To activate Loudspeaker Preset. See section “Accessories” on
page 74.

• Used as select key in the Settings mode. See section “Settings”
on page 61.

For a description on how to use the Select key and Log on key, see
section “Hidden key functions” on page 8.

7BusinessPhone – Ericsson Dialog 4422 IP Office

Description

10 Headset key

See section “Accessories” on page 74.

11 Clear key / Exit key / Log off key

• To disconnect calls or exit a function. Can always be pressed
instead of replacing the handset.

• To exit the Settings mode. See section “Settings” on page 61.

• To log off from the system. See section “Log off” on page 19.

For a description on how to use the Exit key and Log off key, see
section “Hidden key functions” on page 8.

12 Loudspeaker

13 Handset with hearing aid function

Please note: The handset may attract and retain small

metal objects in the earcap region.

14 Pull-out leaf for quick access (optional)

See section “Accessories” on page 74.

15 Power adapter connection

See section “Install Cables” on page 85.

Hidden key functions

As described above, the keys numbered 8, 9 and 11 have some
hidden functions that are not shown on the keys. Only the standard
symbols are shown (Volume, Loudspeaker and C).

The picture below explains which key to press in each situation:

Up
Previous

Yes
Select
Store
Log on

Down
Next
Change

No
Cancel
Back
Log off*

* Hold for at least one second

BusinessPhone – Ericsson Dialog 4422 IP Office8

Description

Lamp Indications

The key lamps on your telephone indicate with different signals the
traffic state of the ongoing call or function.

Ô

ÕÔ
ÖÔ
ÖÔ
ÕÔ

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp New missed call in the Call List.

Rapidly flashing lamp An incoming call.

Light with short breaks Ongoing call.

9BusinessPhone – Ericsson Dialog 4422 IP Office

Description

Display Information

The display provides feedback information such as time and date,
and connected phone numbers.

When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.

You can change the display menu language and the date/time
format, see section “Settings” on page 61.

Depending on the traffic state, the upper display row shows:

•Time and date

• Missed calls

Depending on the traffic state, the lower display row shows:

• User's number

• Calling/Called name and number

• Volume level bar

BusinessPhone – Ericsson Dialog 4422 IP Office10

Display symbols

v Level bar

Indicates the ringing volume, handset/headset volume

e Scroll bar

If a list in the Settings menu is too long to be shown in the display, a
scroll bar appears as an indicator.

New missed call

Indicates a new missed and not checked incoming call in the call
list.

Missed call

Indicates a missed but checked incoming call in the call list.

i Incoming call

Indicates an answered incoming call in the call list.

Description

o Outgoing call

Indicates an outgoing call in the call list.

s Checked radio button

If a radio button is checked, the respective option has been
selected.

r Unchecked radio button

This means that the respective option is not selected.

11BusinessPhone – Ericsson Dialog 4422 IP Office

Description

Menu Structure

Below you find the menu structure for each of the menus that can
be selected when the Settings key has been pressed. When you
are navigating through the menus, the selected menu is highlighted
with a black frame.

Programmable Keys

Ring Character

Time & date

Language

Hearing Level

Network **)

Time Format
Date Format
Time
Date

Display menus
Keypad characters *)

DHCP
IPadd
Mask
D GW
SW server, DHCP
SWsrv
Proxy Server
Proxy ***)
Proxy Port ***)
GK Discovery
GK
Password

*) Not used

**) This menu is set to view-only. Modifications can only be
performed by the system administrator.

***) Only shown when Proxy Server is set to “Yes”.

Note: Since the Dialog 4422 IP Office can be used in
different networks, some functions might not be supported
by your system.

BusinessPhone – Ericsson Dialog 4422 IP Office12

Tones & Signals

Tones are audible in the handset.

Dial tone

(System ready to accept digits.)

Special dial tone

(System ready to accept digits.
The special dial tone indicates an
active diversion, an active absence
information or waiting messages.)

Ringing tone

(Ringing signal to called party)

Special ringing tone - repeated after 4 s

Busy tone

(Called party is busy)

- repeated after 4 s

Description

Number unobtainable tone

(Called number not accessible or vacant)

Call Waiting tone

Blocking tone

(Call cannot be executed due to
congestion or called party blocked)

Verification tone

(Verification that ordered function is
accessed)

Intrusion tone

(Sent to all parties during Intrusion)

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic Callback signal

Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.

13BusinessPhone – Ericsson Dialog 4422 IP Office

Safety Instructions

Safety Instructions

When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons.

Please note the following:

• Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.

• Avoid using a phone (other than a cordless type) during
an electrical storm. There may be a remote risk of electric
shock from lightning.

• Do not use the phone to report a gas leak in the vicinity of
the leak.

• Use only the power cord indicated in this guide.

• The handset may attract and retain small metal objects in
the earcap region.

BusinessPhone – Ericsson Dialog 4422 IP Office14

Start the Phone – Log On/Off

Start the Phone – Log On/Off

All system settings for your IP phone must be set by the system
administrator before you can use the phone.

When this is done, and the phone is connected to the local network
(LAN), your phone starts the start-up procedure automatically when
connected to the mains.

Notes:

The phone does not work during a power failure. After a
power failure the phone will restart automatically. However,
when a password is requested, you must log on before the
phone can be used again.

If your phone does not work properly, press and hold the C­key, the Mute key and
second to reset the phone.

# simultaneously for at least one

15BusinessPhone – Ericsson Dialog 4422 IP Office

Start the Phone – Log On/Off

Start the Phone

Connect the phone to the local network.

See the Installation section, “Install Cables” on page 85.

If an external power adapter is used:

Connect the adapter to the mains and connect the plug from
the adapter to “POWER” on the underside of your phone.

See the Installation section, “Install Cables” on page 85.

After a few seconds the Headset key lamp will light for about five
seconds, then the displays shows:

Use administrator mode to
change IP settings x

The x indicates a timer counting down seconds. If no key is
pressed during this time, “no change” is selected automatically.

Notes: The administrator mode is used to change the IP
settings of the phone. All administrator mode changes
should be done by your system administrator.

If you want to use the previously stored settings, you can
speed up the procedure by pressing the Loudspeaker key.

Now the display informs you that the phone is connecting to the
server and that the software is loading. This takes about
15 seconds. After a self-test, the phone is ready for log on.

BusinessPhone – Ericsson Dialog 4422 IP Office16

Start the Phone – Log On/Off

Update software

If a new software for your IP-telephone has been made available on
your LAN by your system administrator, the following displays
might appear:

A new bootrom version
is available, update? xx

A new application version
is available, update? xx

The xx indicates a timer counting down seconds. If no key is
pressed during this time (approximately. 60 seconds), “Yes” is
selected automatically. You can speed up the procedure by
pressing the Loudspeaker key.

 Press to update the software (=Yes).

The software download takes about 30 seconds, then the startup
procedure continues automatically.

Note: It is important that you do not disconnect the power
from the phone while the new software is being
downloaded and saved. If a power failure occurs, the
software must be downloaded again.

If you want to continue to use the previously stored settings:

í Press to use the current version of the software (=No).

17BusinessPhone – Ericsson Dialog 4422 IP Office

Start the Phone – Log On/Off

 Press to log on.

Log on

The Log on menu is displayed:

User not logged on!

5446

The extension number that was used for the last log on is
automatically shown. If the displayed number is your number:

If the displayed number is not your own (i.e., the phone has been
logged on by someone else with the shown number):

z Dial your extension number.

The displayed number is automatically erased when you start
dialling. The display shows the digits you entered.

 Press to log on.

If a password is not required, the display shows your extension
number, and the phone is ready for use.

07:30 am 12 Nov 2003

5446

BusinessPhone – Ericsson Dialog 4422 IP Office18

If a password is requested, the display shows:

Enter password:

Notes: The password is obtained from the system
administrator and can only be changed by the
administrator.

z Enter your password.

 Press to log on.

The display shows your extension number, and the phone is ready
for use.

Start the Phone – Log On/Off

07:30 am 12 Nov 2003

5446

Log off

í Press to log off.

Press and hold the key for at least one second.

The text

Log off? is displayed.

 Press to confirm (within four seconds).

The Log on menu is displayed.

User not logged on!

5446

19BusinessPhone – Ericsson Dialog 4422 IP Office

Incoming Calls

Incoming Calls

A ringing signal, a flashing Line key lamp and the display indicate
an incoming call.

Answer Calls

When you receive an incoming call, the display shows:

Incoming ...

Chris 6134

u Lift the handset to accept the call.

To another extension (Call pick-up)

You can answer a call to another extension from any phone in your
office.

uz Call the ringing extension.

You rec e i v e b u s y t one.

6 Press.

Note: The number for answering calls to another extension
may differ from country to country, see table “Alternative

Programming for Camp-on, Automatic Callback, Call pick­up, Intrusion” on page 73.

Answer a second call

See “Call Waiting” on page 31.

BusinessPhone – Ericsson Dialog 4422 IP Office20

Outgoing Calls

Outgoing Calls

Make Calls

To make internal and external calls:

z Dial either a directory number to make an internal call.

Or:

0z Dial the digit(s) for external line access and the desired public

number.

Note: Which digit to press for external line access depends

on the configuration of the system.

The display shows the entered number, for example:

07:30 am 12 Nov 2003

Enter number:

After entering the number, the number is dialled immediately.

Monitor the call progress via the loudspeaker. When the connection
has been established, the display shows the other party’s name
(only internal) and number.

4711

u Lift the handset.

Note: For faster calling, see sections “Common

Abbreviated Numbers” on page 24 and “Dial-by-Name” on

page 24.

d or í Replace the handset or press to end the call.

21BusinessPhone – Ericsson Dialog 4422 IP Office

Outgoing Calls

Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish a connection
with the called party.

Last External Number Redial

When you initiate an external call, the system automatically stores
all dialled digits, regardless of whether the call was successful or
not. Stored numbers can consist of a maximum of 32 digits.

*** u Press to redial the last dialled external number and lift the

handset.

Note: You can also redial a number by using the Call List,

see section “Call List” on page 26.

Automatic Callback

You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:

5 Press.

Verification tone.

Note: The number for Automatic Callback may differ from
country to country, see table “Alternative Programming for

Camp-on, Automatic Callback, Call pick-up, Intrusion” on

page 73.

d or í Replace the handset or press to finish the procedure.

You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds, otherwise the Callback service is cancelled.

u Lift the handset when you are called back.

The requested extension is called automatically.

BusinessPhone – Ericsson Dialog 4422 IP Office22

Busy Extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by sending a call
waiting tone (if this function is allowed).

4 Press to camp-on.

Keep handset off hook. When the called extension replaces the
handset, it will be called automatically.

Notes: If you receive the busy tone again, the desired
extension does not allow Camp-on.

Outgoing Calls

The number for Camp-on may differ from country to
country, see table “Alternative Programming for Camp-on,

Automatic Callback, Call pick-up, Intrusion” on page 73.

Intrusion

You can intrude on an ongoing call on a busy extension (if this
function is allowed).

8 Press to intrude.

Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.

Notes: If you still hear the busy tone, your extension does
not have the authority to intrude or the desired extension is
protected against Intrusion.

The number for Intrusion may differ from country to country,
see table “Alternative Programming for Camp-on,

Automatic Callback, Call pick-up, Intrusion” on page 73.

Diverted Extension

See chapter “Bypass Call Forwarding” on page 38.

23BusinessPhone – Ericsson Dialog 4422 IP Office

Outgoing Calls

Abbreviated Numbers

By using Abbreviated Numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as Common Abbreviated Numbers in the exchange.

Your personal most frequently used external numbers can be
stored and used on the programmable keys on the telephone or on
the keys 0 to 9.

Common Abbreviated Numbers

External numbers are stored centrally in your BusinessPhone
Communication Platform. Common Abbreviated Numbers can be
dialled from every extension that has the authority to do so.

z

Dial the Common Abbreviated Number.

Please refer to your telephone directory.

Dial-by-Name

If you frequently use certain functions or call certain numbers, you
may program them on the programmable keys of your telephone.
Stored numbers can consist of a maximum of 24 digits. For
programming them, see chapter “Programmable Keys” on
page 61.

To use the function or call the number, just press the key.

Head Office Ô Press to make a call (pre-programmed).

BusinessPhone – Ericsson Dialog 4422 IP Office24

Individual Abbreviated Numbers

You can program and activate your most frequently used external
numbers on the digit keys

Note: To program individual abbreviated numbers, your
extension has to be authorized by the system administrator.

0 to 9.

u** Lift the handset and press.

Outgoing Calls

z

Dial the Abbreviated Number.

A number between 0 and 9.

Program Individual Abbreviated Numbers

To program external numbers on the digit keys 0 to 9:

u Lift the handset.

*51* Enter programming mode.

z

*

Select an Abbreviated Number between 0 and 9 and press.

0z Dial the digit(s) for external line access and dial the public

number.

The number can consist of up to 24 digits.

Note: Which digit to press for external line access depends
on the configuration of the system.

If your public network requires waiting for a second dial

tone, press

*.

# Press.

25BusinessPhone – Ericsson Dialog 4422 IP Office

Outgoing Calls

Cancel one specific Individual Abbreviated Number

u Lift the handset.
#51* Press.

z

#

Enter an Abbreviated Number between 0 and 9 and press.

Cancel all Individual Abbreviated Numbers

u Lift the handset.

#51# Press.

Confirmation tone.

Call List

The phone keeps a Call List with up to 50 entries that includes
missed calls, incoming calls, outgoing calls and answered calls.

Note: If a power failure occurs, the list is cleared.

If the network does not display the number of an incoming
call, the call will be stored in the call list, however, it can not
be called.

Call List

Ô Press to access the Call List.

Note The Call List can also be accessed via the web server,
see section “Web Server” on page 78

If you have missed or new calls in the Call List, the key is flashing.
The latest call is shown in the display:

12:24 am 10-11

J Daniels 4736

See section “Display symbols” on page 11 for an explanation of the
Call List symbols.

As an alternative, the Call List can also be accessed via the web
server. See section “Web Server” on page 78.

BusinessPhone – Ericsson Dialog 4422 IP Office26

e

Outgoing Calls

Scroll through the list

ì Press to show the next call (+) or the previous call (-) in the

list.

Call a list entry

u Lift the handset to call the shown phone number.

Remove a list entry

í Press to remove the shown entry from the Call List.

Exit the Call List

Call List Ô Press to exit the Call List.

27BusinessPhone – Ericsson Dialog 4422 IP Office

During Calls

During Calls

The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can switch between handset and
monitoring, mute the microphone, make an inquiry, transfer the call,
establish a conference or put the call on hold to perform other
tasks.

Monitoring

This function lets you listen to the call via the loudspeaker while the
handset is on hook, e.g. while waiting for a called busy extension to
become free, passive listening to an ongoing telephone
conference, etc. You have an ongoing conversation via the
handset.

 Press to switch the loudspeaker on.

d Replace the handset.

When the loudspeaker key lamp is lit, you monitor the call via the
loudspeaker. The handset (including the microphone) is
disconnected. The Mute key lamp is also lit to inform you that there
is no microphone connected.

Note: You can adjust the volume, see section “Handset

and Loudspeaker Volume” on page 70.

ÄÂ Press to end the call.

From Monitoring to handset

u Lift the handset.

Continue your conversation via the handset.

BusinessPhone – Ericsson Dialog 4422 IP Office28

Mute

You have an ongoing conversation.

É Press to switch the microphone on or off.

When the lamp is lit, the person on the line will not be able to hear
the conversation in your room.

Inquiry

During an ongoing conversation you want to make an inquiry to an
internal or external party.

During Calls

Line

ÕÔ Press.

The first call is put on hold.

z Call the third party.

When the third party answers, you can switch between the calls,
create a conference or end one of the calls.

Refer back

You can switch between the connected parties:

Line

ÕÔ2 Switch between calls.
ÕÔ1 Press to terminate.

Line

29BusinessPhone – Ericsson Dialog 4422 IP Office

During Calls

Transfer

You have an ongoing internal or external conversation and you
want to transfer the ongoing call.

Line

ÖÔ Press.

z Call the third party.

You can transfer the call before answer or wait for answer.

Note: Please read the notes and warnings in section
“Useful Hints” on page 84.

d Replace the handset.

The call is transferred.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended as
soon as the ongoing call is terminated (if Camp-on is allowed).

Callback

You are called back if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

BusinessPhone – Ericsson Dialog 4422 IP Office30

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation,
another person is trying to contact you.

í Press.

The ongoing call is terminated and the waiting call will be signalled
on your phone.

Line

ÖÔ Press the flashing Line key.

Conference

You have an ongoing conversation and you want to establish a
telephone conference.

During Calls

Line

ÖÔ Press.

z Call the third party.

ÖÔ3 Press to establish a three party conference.

Line

Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.

Repeat the procedure to include other persons in the
conference.

In this way, you can include up to six parties in a conversation. How
many of them can be external callers depends on the programming
of the system.

d Replace the handset to leave the conference.

31BusinessPhone – Ericsson Dialog 4422 IP Office

During Calls

Send Message

To send a message to an extension when you receive busy tone
or get no answer.

Callback message

To send a Call Me message.

9# Press to send.

Voice message

To send a Voice message.

99 Press and speak.

* Press to play-back and listen to your recording.

9 Press and speak to re-record.

# Press to send.

BusinessPhone – Ericsson Dialog 4422 IP Office32

Call Forwarding

Call Forwarding

When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position. The alternate answering position can
either be a pre-programmed one (Diversion when your extension is

not active and a common one for: Fixed Diversion, Diversion when
there is no answer and Diversion when your extension is busy) or

an individual one.

If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.

Depending on the type of diversion, you are also able to record
your Personal Greeting for your mailbox, see section “Change your

Personal Greeting” on page 47.

Note: You can still make calls as usual.

Diversion when there is no answer

If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a pre-programmed diversion address
after a certain amount of time (default time: 15 seconds).

Diversion when your extension is busy

If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a pre-programmed diversion
address.

33BusinessPhone – Ericsson Dialog 4422 IP Office

Call Forwarding

Diversion when your extension is not
active

If your extension is not active (logged off) your system administrator
can program it to automatically divert calls to a pre-programmed
diversion address.

Fixed Diversion

This function directs your calls to a pre-programmed diversion
address (e.g. mailbox system or secretary).

Activate Fixed Diversion

*21# Dial to activate the diversion.

Verification tone. You can make outgoing calls as usual. A special
dial tone reminds you that a Call Forwarding is active.

í Press to finish the procedure.

Cancel diversion

#21# Dial to cancel diversion.

Verification tone.

í Press to finish the procedure.

New incoming calls will be signalled on your phone again

BusinessPhone – Ericsson Dialog 4422 IP Office34

Individual Diversion

This feature allows you to divert your calls to internal and external
diversion address, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your mobile phone).

Program and activate Internal Diversion

Divert your calls to an internal answering position.

*21* Dial.

z Enter the internal diversion address.

Call Forwarding

# Press to activate the diversion.

Verification tone. You can make outgoing calls as usual. A special
dial tone reminds you that Call Forwarding is active.

í Press to finish the procedure.

Note: An Individual Internal Diversion cannot be activated if
an Individual External Diversion is already activated.

Cancel Internal Diversion

#21# Dial to cancel the diversion.

Verification tone.

í Press to finish the procedure.

New incoming calls will be signalled on your phone again.

35BusinessPhone – Ericsson Dialog 4422 IP Office

Call Forwarding

Program and activate External Diversion

Divert your calls to a new external diversion address:

Note: To use the external diversion function, your extension
has to be authorized by the system administrator.

*22* Dial.

0z Dial the digit(s) for external line access and enter the new

external diversion address.

A maximum of 24 digits.

Note: Which digit to press for external line access depends
on the configuration of the system.

# Press to activate the diversion.

Verification tone.

í Press to finish the procedure.

Note: Before you leave, call your extension to check if the
External Diversion has been set up correctly. Individual
External Diversion can also be used via the DISA function,
see section “Other Useful Features” on page 55.

Cancel External Diversion

#22# Dial.

Verification tone.

í Press to finish the procedure.

New incoming calls will be signalled on your phone again.

Note: The programmed diversion address is not removed
from memory, the diversion is just inactive.

Re-activate External Diversion

Divert your calls to an external diversion address.

*22*# Dial to activate the programmed External Diversion.

í Press to finish the procedure.

Verification tone. You can make outgoing calls as usual. A special
dial tone reminds you that call forwarding is active.

BusinessPhone – Ericsson Dialog 4422 IP Office36

Follow-me

If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow-me, Individual
Internal Diversion must be active on your telephone.

Activate Follow-me

Note: This procedure has to be executed from the
telephone the calls are diverted to (your defined diversion
address).

*21* Dial.

z* Dial your own extension number and press.

Call Forwarding

z# Dial the new diversion address and press.

Verification tone.

í Press to finish the procedure.

Cancel Follow-me

Follow-me and Individual Diversion can also be cancelled from the
answering position.

#21* Dial.

z Dial your own extension number.

# Press.

Verification tone.

í Press to finish the procedure.

37BusinessPhone – Ericsson Dialog 4422 IP Office

Call Forwarding

Bypass Call Forwarding

Bypass Call Forwarding allows you to call a specific extension even
if Call Forwarding is activated on this extension.

Note: To use this function, your extension has to be
authorized by the system administrator.

*60* Dial.

z Enter extension number.

# Press.

You will be connected to the specified extension, regardless of
which type of Call Forwarding the called extension has activated.

BusinessPhone – Ericsson Dialog 4422 IP Office38

Absence Information

Absence Information

If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.

Note: When you have activated a diversion to the mailbox
with a Personal Greeting, callers will receive this greeting
even if you have activated the Absence Information, see
section “Change your Personal Greeting” on page 47.

You can inform your callers with:

• Pre-defined texts
Enter the reason for your absence and the date and time of
your return.

• Voice information
Record a voice message and mention the reason of your
absence.

39BusinessPhone – Ericsson Dialog 4422 IP Office

Absence Information

Enter Information

To store text or voice information.

*23* Dial to enter the information mode.

Select Pre-defined Text or Voice Information.

Pre-defined texts

z Enter Info Code.
z Enter Completing Info from the table below.

Info
Code Completing Info

Time of return 1 [hour (00-23) minute (00-59)]
Date of return 2 [month (01-12) day (01-31)]
Lunch 3 back at, [hour minute]
Meeting 4 back at, [hour minute]
Vacation 5 back, [month day]
Illness 6 back, [month day]

# Press to enter the information.

Internal callers receive the information on the display (or as spoken
information to callers without a display phone).

External callers will be routed to the operator who also has access
to your absence info.

í Press to finish the procedure.

Pre-defined text example:

Vacation, back June 27

*23* Press.

5 Enter code.

0627 Enter month and day.

# Press.

í Press to finish the procedure.

Information active.

BusinessPhone – Ericsson Dialog 4422 IP Office40

Voice information

*23* Press to enter information mode.

9 Press and speak.

* Press to play-back and listen to your recording.

9 Press and speak to re-record.

# Press to activate.

í Press to finish the procedure.

Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absence info.

Absence Information

Note: You can dial your own extension number if you want
to check your information.

41BusinessPhone – Ericsson Dialog 4422 IP Office

Absence Information

*23*# Press to deactivate and save for later use.

*23*# Press to activate saved information.

Change Information

Save

Information is passive.

í Press to finish the procedure.

Use saved information

When the information is switched off:

Information is active.

í Press to finish the procedure.

Erase information

#23# Press to erase an active information.

í Press to finish the procedure.

BusinessPhone – Ericsson Dialog 4422 IP Office42

Mailbox System

Mailbox System

While you are away from the office, callers can leave messages in
your mailbox. You are also able to configure your mailbox with your
personal greeting, see section “Change your Personal Greeting” on
page 47.

The first time you enter the mailbox system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Change Password” on page 50 or
follow the voice announcements.

Note: To use the mailbox system, your extension has to be
authorized by the system administrator.

Activate the Mailbox

Divert your extension to the mailbox system.

*21* Dial.

z Dial the number of the mailbox system.

Ask the system administrator for the defined mailbox system
number.

# Press to activate the diversion.

Verification tone.

í Press to finish the procedure.

43BusinessPhone – Ericsson Dialog 4422 IP Office

Mailbox System

Note: For daily use, it is recommended to ask your system
administrator to define the mailbox system as your pre­programmed diversion address. Once this is defined, you
only have to dial *21# to activate your mailbox.

The system administrator can also define whether or not the
mailbox should be activated if you do not answer your
phone after a certain time or if your extension is busy.

Deactivate the Mailbox

#21# Dial and press.

Verification tone.

í Press to finish the procedure.

New incoming calls will be signalled on your phone again.

Note The mailbox is still active if is defined as pre­programmed diversion address for the feature Diversion

when there is no answer and Diversion when your extension
is busy.

BusinessPhone – Ericsson Dialog 4422 IP Office44

Mailbox System

Access the Mailbox

The following mailbox functions can be accessed from your own
extension, any other internal extension or from an external position
(e.g. mobile phone)

• Listen to available messages

• Change your personal greeting

• Send messages

• Set up Outcall (External) Notification (configuration dependent)

• Change your password

Access the mailbox from your own extension

*59# Dial.

Listen and follow the voice announcements in the main menu.

Note: Depending on the configuration, you might be asked
for your password before you can enter your mailbox.

Access the mailbox from any other extension

z Dial the directory number of the mailbox system.

Listen and follow the voice announcements in the main menu.

Access the mailbox from an external position
(e.g. mobile phone)

z Dial the public number of your company.
z Dial the directory number of the mailbox system.

Listen and follow the voice announcements in the main menu.

45BusinessPhone – Ericsson Dialog 4422 IP Office

Mailbox System

Listen to your Messages

A received message is indicated by a special dial tone. Received
messages are divided into the following three categories:

• New messages (not heard)

• Heard messages

• Stored messages

Note: Messages are deleted from the system after a certain
time. Please ask your system administrator regarding this.

Access the mailbox.

(See chapter “Access the Mailbox” on page 45.)
Listen and follow the voice announcements in the main menu.

1 Select to listen to available messages

Note: If there are no messages in your mailbox, the option
to listen to your messages will not be available.

z Select one of the three message categories (new, heard,

stored).

Listen to your messages and follow the voice announcements in
the dedicated menu.

• play message again

• forward a message

• get date and time info

• pause during play

• play previous message

• store message

• play next message

• erase message

Note: Voice messages will be heard. “Call me” messages
will call the sender (these messages cannot be stored).

í Press to finish the procedure.

BusinessPhone – Ericsson Dialog 4422 IP Office46

Mailbox System

Forward a Voice Message

A copy of your received voice messages (in the individual mailbox)
can be forwarded to other mailbox numbers (individual or
common). When you forward a voice message (heard or stored) to
an individual mailbox, the mailbox number is the same as the
extension number.

Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.

There are no distribution list numbers available. Forwarding
the same message to more than one mailbox must be done
in single operations.

Change your Personal Greeting

Depending on the type of call diversion to the mailbox, you can
leave three different personal greetings for the caller. You can
activate a diversion when a caller receives busy tone, when there is
no answer, or you can activate a fixed or individual diversion for all
your calls.

Access the mailbox.

(See chapter “Access the Mailbox” on page 45.)
Listen and follow the voice announcements in the main menu.

2 Select to change your Personal Greeting.

z Select the desired diversion type

Listen and follow the dedicated voice announcements.

When you activate the diversion, the recorded greeting is played to
the next caller.

í Press to finish the procedure.

Note: When you have activated a diversion with a Personal
Greeting, callers will receive this greeting instead of your
activated absence information.

47BusinessPhone – Ericsson Dialog 4422 IP Office

Mailbox System

Send Messages via your Mailbox

With this function, the mailbox system allows you to record and
send messages from your mailbox to any other internal mailbox
without calling the respective mailbox owner. A recorded message
can either be sent to one or to multiple mailboxes.

Note: There are no distribution list numbers available.
Sending the same message to more than one mailbox must
be done in single operations.

Access the mailbox.

(See chapter “Access the Mailbox” on page 45.)
Listen and follow the voice announcements in the main menu.

3 Select to record and send messages.

Listen and follow the dedicated voice announcements.

Messages can be heard or re-recorded before they are sent to a
mailbox.

Note: A message can also be sent during a call, see “Send

Message” on page 32.

Outcall (External) Notification

With this function, the message system can notify you when new
voice messages arrive. You can specify an external number where
you will be called at a pre-programmed time or as soon as a new
message arrives.

Note: This feature may be restricted or not available. Ask
the system administrator for the availability and more
information.

You can be notified in two different ways (depending on the
programming of the system):

• Notification with mailbox access:
You acknowledge the notification via your password (has to
differ from the default value 0000). See section “Change

Password” on page 50 to select a new password. You have full

access to the mailbox system.

BusinessPhone – Ericsson Dialog 4422 IP Office48

• Notification without mailbox access:
You get a short voice announcement informing you that
someone has left a message for you. You acknowledge the
notification by pressing any key. You have to call back the
mailbox system to retrieve the message.

Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).

Access the mailbox.

(See chapter “Access the Mailbox” on page 45.)
Listen and follow the voice announcements in the main menu.

4 Select to set up outcall notification.

Listen and follow the dedicated voice announcements.

Mailbox System

You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external line access) can consist of up to
24 digits. The time is entered in 24h-format, e.g. 2030 for half past
eight with values automatically set to even quarters, i.e. 2013 will
be 2015.

Note: The notification number and time must be
programmed before you activate the notification.

í Press to finish the procedure.

49BusinessPhone – Ericsson Dialog 4422 IP Office

Mailbox System

Change Password

Change the password via your mailbox

Access the mailbox.

(See chapter “Access the Mailbox” on page 45.)
Listen and follow the voice announcements in the main menu.

5 Select to change the password.

Listen and follow the dedicated voice announcements.

í Press to finish the procedure.

Note The password can also be changed without
accessing the mailbox by using the procedure “Change

Password” on page 50.

Change the password via the telephone

#*72* Dial to select a new password.

z

Dial your present password.

The default password is 0000.

* Press.

z Dial your new password.

# Press.

Verification tone.

í Press to finish the procedure.

BusinessPhone – Ericsson Dialog 4422 IP Office50

Dictaphone Function

If you want to record and retrieve personal voice messages you,
can use the Dictaphone function. A Dictaphone message is treated
as a normal message. For information on how to retrieve
Dictaphone messages, see section “Listen to your Messages” on
page 46.

Record message

To start the recording:

u Lift the handset.
*58# Dial and record your message.

The maximum recording time is four minutes and 15 seconds.

Mailbox System

Select options below:

* Press to play-back.

9 Press and speak to re-record.

# Press to stop the recording and save the message.

í Press to finish the procedure.

51BusinessPhone – Ericsson Dialog 4422 IP Office

Group Features

Group Features

When you are working together in a team, the following group
facilities can be very useful.

Group Call-pick-up

In a pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.

u Lift the handset.

z Dial the group Call-pick-up code.

Common Bell

The Common Bell function allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a Common Bell extension.

u Lift the handset.

z Dial the Common Bell pick-up code.

Please ask your system administrator for the Common Bell pick-up
code.

BusinessPhone – Ericsson Dialog 4422 IP Office52

Group Features

If two or more extensions simultaneously attempt to answer a call
from the Common Bell extension, only the first extension will pick it
up. The other extensions will receive the number unobtainable
tone. This will also happen if you dial the Common Bell pick-up
code and there are no calls waiting at the Common Bell extension.

Note: You can also place the Common Bell pick-up code
on a programmable key.

Group Hunting

Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number. Please ask your
system administrator if you require this function.

Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).

Note: If all members in a hunt group are busy, the Callback
or Intrusion function is not available.

Log in

Before you can answer group hunting calls, you must log in.

To log in to one specific hunt group:

*28* Dial.

z Dial the hunt group number.

Please ask your system administrator for the configured number.

# Press.

Verification tone.

í Press to finish the procedure.

53BusinessPhone – Ericsson Dialog 4422 IP Office

Group Features

To log in to all hunt groups:

*28* Dial.

Verification tone.

*# Press.

í Press to finish the procedure.

Answer calls

Answer Group Hunting calls in the normal way.

Log out

To log out from one specific hunt group:

#28* Dial.

z Dial the hunt group number.

Please ask your system administrator for the configured number.

# Press.

í Press to finish the procedure.

To log out from all hunt groups:

#28* Dial.

*# Press.

í Press to finish the procedure.

BusinessPhone – Ericsson Dialog 4422 IP Office54

Other Useful Features

Other Useful Features

By using these features your productivity will be increased, e.g. you
can set reminders for important meetings, place the cost for
external calls on separate accounts, listen to music via the
loudspeaker and much more...

Tandem Configuration

The Tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the primary and the other one as the secondary. This function
enhances the communication for users that, for example, have a
wired phone on their desk (the primary telephone) and need to be
mobile within their company’s building with their own portable (the
secondary telephone). Basically the Tandem configuration works
as follows:

To activate the Tandem configuration

*28# Dial to log on the secondary telephone.

í Press to finish the procedure.

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

.

• Both telephones are treated as 2 separate extensions

.

55BusinessPhone – Ericsson Dialog 4422 IP Office

Other Useful Features

To deactivate the Tandem configuration

#28# Dial to log off the secondary telephone.

í Press to finish the procedure.

For incoming calls:

•The secondary telephone cannot be called and the primary
telephone works as a normal stand-alone telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

Transferring a call between members of a Tandem unit

Line Ô Press.

z Dial own extension number.

í Press to finish the procedure.

Reminder

The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).

Note: To use the reminder function, your extension has to
be authorized by the system administrator.

.

*32* Dial.

z# Dial Reminder time and press.

í Press to finish programming.

(00-23) hour + (00-59) minute.

When the Reminder time is reached, your phone rings with recall
signal.

BusinessPhone – Ericsson Dialog 4422 IP Office56

Cancel Reminder

#32# Dial to cancel all settings.

í Press to finish the procedure.

Doorphone

The Doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.

Other Useful Features

Answering Doorphone calls

u Lift the handset.

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the Doorphone, you can open the door
by making an inquiry to the door-opener’s directory number.

Line

ÖÔ Press.

z

Dial the door-opener’s directory number.

Please ask your system administrator for the number.

Note: You can also place the door-opener’s directory
number on a programmable key.

57BusinessPhone – Ericsson Dialog 4422 IP Office

Other Useful Features

Direct Inward System Access (DISA)

If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.

Note: To use the DISA function, your extension has to be
authorized by the system administrator.

To activate the DISA function, you have to change the
default password from “0000” to a personal one, see
section “Change Password” on page 50.

You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 33. During the
procedure you will be prompted for your password.

z Dial the public number of your company.
z Followed by the DISA directory number.

Ask the system administrator for the defined DISA directory
number.

Listen and follow the voice announcements.

Note: If you want to register the call on an Account
Number, you should use the Account Number procedure
before you enter the external number, see section “Account

Number” on page 59.

0z Dial the digit(s) for external line access and the desired public

number.

Note: Which digit to press for external line access depends

on the configuration of the system.

Or:

Use the External Diversion function.

Procedure, see section “Call Forwarding” on page 33.

Note: If you program a new diversion address, remember
to reset it when you return to your office.

BusinessPhone – Ericsson Dialog 4422 IP Office58

Other Useful Features

Account Number

An Account Number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
Account Number has to be entered from a Verified Account
Number list (predefined) or you can invent your own Account
Number. The following prerequisites apply:

• With the Verified Account Number you can restrict the making
of external calls (not a specific number or area), so everyone
who is allowed to make external calls will receive an Account
Number which has to be used each time he/she wants to make
an external call.

• Verified Account Numbers contain up to 10 digits.

• Own Account Numbers contain up to 15 digits.

The Account Numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 58.

Verified or own Account Number

Before an outgoing call:

*9* Dial.

z

#

z

Enter Account Number and press.

Valid digits 0-9. Internal dial tone. Make the external call.

DTMF Tones

The DTMF function - also known as Suffix Dialling - is used to
control answering machines or any other telecommunication
devices. This function is permanently active during a call.

Make an internal or external call to reach the desired device.

When your call is answered you can continue to dial digits which
will be sent as DTMF digits (tone signals) to the called device in
order to activate the desired functions.

59BusinessPhone – Ericsson Dialog 4422 IP Office

Other Useful Features

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number.
Please ask your system administrator if this function is installed in
your system.

If the extension has been configured to use LCR, each external call
will be analyzed and the cheapest way will be selected.

Use Least Cost Routing

0z Dial the digit(s) for external line access and the desired public

number.

The usual way of making an outgoing external call.

Note: Which digit to press for external line access depends
on the configuration of the system.

Calling Least Cost Routing

If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial a public number.

z Dial the LCR code.

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external line access and the desired public

number.

Note: Which digit to press for external line access depends

on the configuration of the system.

You can also place the LCR code on a programmable key.

BusinessPhone – Ericsson Dialog 4422 IP Office60

Settings

Settings

In order to satisfy your personal needs, the BusinessPhone
Communication Platform and your IP telephone are equipped with
many options for an individual configuration.

The following settings and programmable functions are available
when you have logged on to your IP telephone:

Settings

• Programmable keys

• Ring signal tone character settings

• Time and date format settings

• Time and date settings

• Language settings

• Hearing level

• Display the network settings

Programmable Keys

If you frequently use certain functions or call certain numbers, you
may store them on the programmable keys of your telephone.
Stored numbers can consist of a maximum of 24 digits. To use the
function or call the number, just press the key.

Ô Press to enter the Settings menu.

The display shows the first two configuration options with the
Programmable Keys option selected (highlighted with a black
frame):

Programmable Keys
Ring Character

Note The programming can also be performed via the web
server, see section “Web Server” on page 78.

e

61BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

 Press to select the Programmable Keys menu.

Programmable Keys

Press the key to program

Ô Press a programmable key.

Note: The Settings, Call List and Line key are pre-defined
and cannot be used as programmable keys.

The display shows the current programming

Current number: 6134
Enter new number:

í Press to keep the current number programming.

Settings

Or:

z Enter a new number.

Internal directory number, function code or line access code +
public number.

 Press to store the entered number.

Wait until the following display will be shown again.

Programmable Keys

Press the key to program

í Press to return to the main Settings menu.

ÕÔ Press to exit the Settings mode.

Note: You can remove the transparent cover for writing the
names beside the keys, see section “Install Card” on

page 90.

BusinessPhone – Ericsson Dialog 4422 IP Office62

Settings

Ring Signal Tone Character

There are 10 different programmable ring signal tone characters on
your phone, each corresponding to a digit between 0 and 9.

Settings

Ô Press to enter the Settings menu.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Ring Character option is selected.

 Press.

The current tone character is displayed (example):

Current ring character: 5
Enter new character (0-9):

z Press a digit to select a new character (0-9).

The phone rings with the chosen character.

 Press to store the selected character.

Settings

ÕÔ Press to return to idle mode.

If you want to return to the previous menu, press the C-key.

63BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

Language

You can change the display menu language for your phone.
Available languages are listed when the Language menu is
selected.

Settings

Ô Press to enter the settings menu.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Language option is selected.

 Press.

The display shows the language configuration options:

Display menus
Keypad characters

The display shows the available configuration options with the
Display menus option selected:

Note: The Keypad characters option is not used.

 Press.

The current language is selected and the radio button is checked.
(default: English).

ì Press + or - until the desired language is selected.

 Press to store the selected language.

Settings

ÕÔ Press to return to idle mode.

s English
r Français

The display language is changed.

If you want to return to the previous menu, press the C-key.

BusinessPhone – Ericsson Dialog 4422 IP Office64

e

Time Format

You can change the way the time (format) is presented in the
display. The time can be shown in 24 or 12 hour clock mode.

Settings

Settings

Ô Press to enter the Settings menu.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Time & date option is selected.

 Press.

Time Format
Date Format

The display shows the available configuration options with the
Time Format option selected.

e

 Press.

The current time format is selected and the radio button is checked
(see example).

r 24 hour
s 12 hour

ì Press + or - to change between the 12 hour and 24 hour

 Press to store the selected time format.

Settings

ÕÔ Press to return to idle mode.

mode.

The time format is changed.

If you want to return to the previous menu, press the C-key.

65BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

Date Format

You can change the way the date (format) is presented in the
display. The date can be shown in eight ways (note that there are
five alternatives for the DD-MM-YYYY format):

Format Example

• DD MM YYYY 22 02 2003

• DD MMM YYYY 22 Feb 2003

• WW DD MMM YYYY Th 22 Feb 2003

• YYMMDD 030222

• YYYY-MM-DD 2003-02-22

• MM/DD/YYYY 02/22/2003

• DD-MM-YYYY 22-02-2003

• WW DD-MM-YYYY Th 22-02-2003

Settings

Ô Press to enter the Settings menu.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Time & date option is selected.

 Press.

Time Format
Date Format

The display shows the available configuration options with the
Time Format option selected.

e

BusinessPhone – Ericsson Dialog 4422 IP Office66

ì Press + or - until the Date Format option is selected.

 Press.

The current date format is selected and the radio button is
checked.

r 27 11 2003
s 27 Nov 2003

e

ì Press + or - until the desired format is selected.

 Press to store the selected date format.

The date format is changed.

Settings

Settings

ÕÔ Press to return to idle mode.

If you want to return to the previous menu, press the C-key.

67BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

Set the Time

The menu for setting the time is only available if no time server is
installed in your system.

Settings

Ô Press to enter the Settings menu.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Time & date option is selected.

 Press.

Time Format
Date Format

The display shows the available configuration options with the
Time Format option selected.

e

ì Press + or - until the Time option is selected.

 Press.

The current time is shown (see example):

Settings

Enter new time:
HH:MM (17:15)

z Enter the new time (HH:MM).

 Press to store the entered time.

ÕÔ Press to return to idle mode.

If you want to return to the previous menu, press the C-key.

BusinessPhone – Ericsson Dialog 4422 IP Office68

Settings

Set the Date

The menu for setting the date is only available if no time server is
installed in your system.

Settings

Ô Press to enter the Settings menu.

The display shows the first two configuration options:

Programmable Keys
RingCharacter

e

ì Press + or - until the Time & date option is selected.

 Press.

Time Format
Date Format

The display shows the available configuration options with the
Time Format option selected.

e

ì Press + or - until the Date option is selected.

 Press.

The current date is shown (see example).

Settings

Enter new date:
DD-MM-YYYY (26-11-2003)

z Enter the new date (DD-MM-YYYY).

 Press to store the entered date.

ÕÔ Press to return to idle mode.

If you want to return to the previous menu, press the C-key.

69BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

Handset and Loudspeaker Volume

Use the Volume keys to change the volume of the handset or
loudspeaker during a call.

Adjust the handset listening volume when the handset is off hook.
Adjust the loudspeaker volume when dial tone is heard via the
loudspeaker, or during a monitoring call.

ì Press to change the volume.

The handset and loudspeaker volume level is stored.

Note: If a power failure occurs, the individual volume
settings will be reset to their defaults.

Hearing aid compatibility and hearing level

Since your telephone has a built-in inductive coupler for the hard­of-hearing, anyone so desiring can use the telecoil in his/her
hearing aid while telephoning.

You can also increase the hearing level to +6 dB in the handset and
headset:

Settings

Ô Press.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

Note The programming can also be performed via the web
server, see section “Web Server” on page 78.

ì Press + or - until the Hearing Level option is selected.

BusinessPhone – Ericsson Dialog 4422 IP Office70

Settings

 Press.

The current hearing level is selected and the radio button is
checked.

s Standard
r Increased

ì Press + or - to change between the values Standard and

Increased.

 Press to store the selected hearing level.

Settings

ÕÔ Press to return to idle mode.

If you want to return to the previous menu, press the C-key.

Ring Signal Volume

Use the Volume keys to adjust the ring signal volume when the
phone is idle or ringing. Adjusted volume is stored.

ì Press to change the volume.

Note: The volume will return to the default level in case of a
power failure.

Mute Ring Signal

You can suppress the ring signal for an incoming call.

É Press to suppress the ring signal.

The ring signal is switched off for the current call.

71BusinessPhone – Ericsson Dialog 4422 IP Office

Settings

Silent Ringing

If you do not want to be disturbed by the ring signal but still want to
be able to answer an incoming call, you can switch off the ring
signal. Incoming calls are only indicated by a flashing line lamp and
display information.

É Press to switch off the ring signal.

The Mute key lamp is switched on to indicate silent ringing. The
ring signal will automatically be switched on the next time you lift
the handset or press any key.

Network Settings

The following network options are available for viewing only:

• DHCP

• IP Address

• Subnet Mask

• Default Gateway

• SW server, DHCP

•SW server

• Proxy Server

• Gatekeeper Discovery

• Gatekeeper

• Password (IP telephone)

Note: If you have a question concerning your network
settings, please consult your system administrator.

BusinessPhone – Ericsson Dialog 4422 IP Office72

Settings

Alternative Programming for Camp-on,
Automatic Callback, Call pick-up,
Intrusion

The associated number for using the Camp-on, Automatic
Callback, Call pick-up or the Intrusion function may vary from
country to country. If you cannot use a code for a specific function,
maybe your exchange system has been programmed with a
different associated number.

Because this User Guide describes only the default programming,
the following table shows the most common settings in some of
these countries that are known for a different programming.

Austria, Belgium,

Brazil, Denmark,

Germany

Camp-on 5
Automatic Callback 6
Call pick-up

(Answer calls to another extension)
Intrusion 4

8

73BusinessPhone – Ericsson Dialog 4422 IP Office

Accessories

Accessories

This chapter describes optional features that can be used together
with your BusinessPhone telephone.

Headset (optional)

To install the headset, see section “Install Cables” on page 85. The
following headset functions are available.

Answer calls

Press to answer.

Í

The Headset key lamp is turned on.

Note: When the phone is set for Headset Preset, you can
also press the flashing Line key to answer the call. See
section “Headset Preset” on page 76.

í Press to terminate the headset call.

BusinessPhone – Ericsson Dialog 4422 IP Office74

Make calls

Accessories

z

Í

Press and dial the number.

The Headset key lamp is turned on.

Note: When the phone is set for Headset Preset, you can
also dial the number directly without pressing the Headset
key, or press a Line key instead of the Headset key. See
section “Headset Preset” on page 76.

í Press to terminate the call.

From headset to handset

u Lift the handset.

From handset to headset

Press.

Í

d

The Headset key lamp is turned on.

Replace the handset.

From headset to monitoring

 Press.

The Loudspeaker key lamp is turned on.

From monitoring to headset

Press.

Í

The Headset key lamp is turned on.

75BusinessPhone – Ericsson Dialog 4422 IP Office

Accessories

Headset Preset

By default, the phone is set for calls to be connected to the
loudspeaker when you answer or make calls by pressing a Line
key, also called Loudspeaker Preset. Also, when you dial the
number without lifting the handset, the call is automatically
connected to the loudspeaker.

When you use a headset for your phone, you can change the
settings to get calls connected to the headset instead, also called
Headset Preset.

Notes: Regardless of the type of preset setting, when you
lift the handset the call is always connected to the handset.

Monitoring works as usual, i.e. when the Loudspeaker key
is pressed, the call is temporarily connected to the
loudspeaker.

To activate Headset Preset:

Press and hold for at least 4 seconds.

Í

A short acknowledging tone signal is heard.

To cancel Headset Preset:

 Press and hold for at least 4 seconds.

A short acknowledging tone signal is heard.

To check the current preset settings:

Ô Line 1 Press.

Either the Loudspeaker or Headset key lamp is turned on,
indicating the current preset settings.

í Press.

Activation and cancellation of Headset Preset can only be
done when the phone is in idle mode.

BusinessPhone – Ericsson Dialog 4422 IP Office76

Headset volume

Use the Volume keys to change the volume of the headset.

ì Press to change the volume.

The set headset volume level is stored.

For people with impaired hearing, the headset hearing volume level
can be extra amplified. Use the same procedure as described in
section “Handset and Loudspeaker Volume” on page 70.

Pull-out Leaf (optional)

Accessories

The pull-out leaf is used for a personal phone number list and is
installed under the phone. See also section “Install Pull-out Leaf

(optional)” on page 87.

Use the Designation Card Manager to make and print your own
card for the pull-out leaf. The Designation Card Manager is
included on the Telephone Toolbox CD for the BusinessPhone
Communication Platform.

77BusinessPhone – Ericsson Dialog 4422 IP Office

Web Server

Web Server

You can access your IP phone from a PC web browser to edit the
Call List and certain settings (web server password and hearing
level).

Read Out the IP-Address of the
Web Server

Before you can access the web server, you need to find out the
IP address through your telephone display.

Settings

Ô Press.

The display shows the first two configuration options:

Programmable Keys
Ring Character

e

ì Press + or - until the Network option is selected.

 Press.

The display shows the first two network configuration options:

DHCP (Yes)
IPadd (XXX.XXX.XXX.XXX)

The second option shows the IP address assigned to the
telephone.

e

Settings

ÕÔ Press to return to idle mode.

Write down the IP address.

BusinessPhone – Ericsson Dialog 4422 IP Office78

Web Server

Access the Web Server

http://XXX.XXX.XXX.XXX Enter the IP address in the address field of your web browser.

The web browser shows:

Enter the web server password.

Default password: Welcome (Case sensitive!)

Change the web server password to your own personal password.
If you have forgotten your password, contact your system
administrator. See section “Settings” on page 81.

Log on Click.

On the left-hand side, a menu is displayed with the following
options:

•Call List

•Settings

• Log off

Note: If the access to the webserver failed, please check
the proxy settings of your web browser and the address on
your phone display. If your phone has been unplugged from
the network for some days, the address might have been
changed.

79BusinessPhone – Ericsson Dialog 4422 IP Office

Web Server

Call List

Access the web server.

See chapter “Access the Web Server” on page 79.

Click on the Call List folder in the menu on the left-hand side.

If there are entries in the Call List, they will be listed in a table. Each
entry can be modified by clicking on the respective link in the first
column.

(Name)

Delete Click to delete the name and number from the Call List.

Call Click to call the number.

Back Click to return to the Call List menu without making any

Click.

Select one of the options below:

Or:

Or:

changes.

Delete all Call List entries

Delete call list Click.

BusinessPhone – Ericsson Dialog 4422 IP Office80

Web Server

Settings

The Settings menu provides following options:

• Change web server password

• Programmable keys

• Hearing level

Change web server password

Access the web server.

See chapter “Access the Web Server” on page 79.

Click on the Settings folder in the menu on the left-hand side.

The Settings sub-menu will be displayed.

Change password Click.

******* Enter the new password.

The password needs to consist of a least 6 characters.

******* Move the cursor to the next field and enter the new password

again.

Note: The password is case sensitive!

Change Click to confirm.

Log off Click to exit.

Or:

Click any menu to continue.

81BusinessPhone – Ericsson Dialog 4422 IP Office

Web Server

Programmable Keys Click.

Settings - Programmable Keys

Access the web server.

See chapter “Access the Web Server” on page 79.

Click on the Settings folder in the menu on the left-hand side.

The Settings sub-menu will be displayed.

The key layout of the telephone will be displayed in a table.

The Line, Call list and Settings key are fixed, all others can be
programmed with up to 24 digits each.

Click on the link of the desired key to modify its
programming.

(See figure above). The new dialog shows the current programming
and a text field for entering a new number.

Enter a new number

Enter the new number in the dedicated text field.

Save Click to store the changes.

Delete the current programming

Delete Click to delete the current programming.

Exit the key programming dialog.

Back Click to exit without making changes and to go back to the

key selection.

BusinessPhone – Ericsson Dialog 4422 IP Office82

Settings - Hearing level

Access the web server.

See chapter “Access the Web Server” on page 79.

Click on the Settings folder in the menu on the left-hand side.

The Settings sub-menu will be displayed.

Hearing level Click.

The current level is shown in bold characters.

Change Click to change the level.

The new level is shown in blue characters.

Log off Click to exit.

Or:

Web Server

Click any menu to continue.

83BusinessPhone – Ericsson Dialog 4422 IP Office

Useful Hints

Useful Hints

Connections Between External Lines

With your BusinessPhone, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g.
a mobile phone). These features are very useful for everyday
business life.

Note: When these features are used, your BusinessPhone
will occupy at least two external lines.

However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:

• Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered.

• Try to avoid diverting calls to third parties before they
have answered.

• If you are connected to two external lines, cancel one
call by pressing Line and 1.

If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.

Please ask your system administrator or contact our service center
for more information.

BusinessPhone – Ericsson Dialog 4422 IP Office84

Installation

Install Cables

Handset cable to the left Handset cable to the right

Installation

The handset cable has to be plugged in “HANDSET”, and the cable
to the local area network has to be plugged in “LAN”. If an external
power adapter is used this has to be plugged in “POWER”. You
can put the cable to the handset in the notch underneath the
telephone. When only one single wall terminal for the local network
is available, a PC can be connected to "PC" to be connected to the
network via the phone.

Change cables

To remove a cable, use a screwdriver to unlock the stop.

85BusinessPhone – Ericsson Dialog 4422 IP Office

Installation

Install Stands and Adapt Telephone

Position high Position low

Press to fasten stand

Release to remove stand

BusinessPhone – Ericsson Dialog 4422 IP Office86

Install Pull-out Leaf (optional)

Installation

1 Remove the protective film from the guiding rails.

2 Attach the guiding rails to the bottom of the phone,

observing the direction of the “cut” corner.

3 Insert the pull-out leaf.

87BusinessPhone – Ericsson Dialog 4422 IP Office

Installation

Wall Mounting

The phone can be wall mounted, useful for instance in conference
rooms or public areas.

1 Use a screwdriver to remove the handset hook.

2 Turn the hook upside down and insert.

3 Use a screwdriver to remove the three plastic covers.

4 Drill wall holes according to measure.

BusinessPhone – Ericsson Dialog 4422 IP Office88

Spacer, option 1 Spacers, option 2

Installation

5 Mount spacer(s) according to measures.

Option 1 is recommended. Spacer(s) are not supplied.

Two upper screws
and spacer

One lower screw
and spacer

6 Mount screws according to measures and attach the

phone.

89BusinessPhone – Ericsson Dialog 4422 IP Office

Installation

Install Card

Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Telephone Toolbox CD for BusinessPhone Communication
System. For more information, please contact your Ericsson
Enterprise certified sales partner.

Placing the Telephone

• Do not place your telephone on sensitive surfaces. Use a non­slippery pad to protect your furniture from possible damage.

• Do not place your telephone near sources of extreme heat, e.g.
near the radiator.

• Make sure that the line cable isn’t creased.

Cleaning the Telephone

Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.

BusinessPhone – Ericsson Dialog 4422 IP Office90

Tro ub le shoo ti ng

Troubleshooting

This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar
problems, there may be a system error.

Fault Check List

1. Read the Installation chapter.

To make sure that you have done everything correctly and that
everything is properly connected.

2. Disconnect all extra equipment.

If your telephone is working properly when done, the problem
lies in the extra equipment.

3. Connect a functioning telephone instead of the faulty
one.

If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.

4. Check for operational problems.

If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.

5. Reboot the telephone.

íÉ# Press and hold for at least one second.

91BusinessPhone – Ericsson Dialog 4422 IP Office

Glossary

Glossary

Abbreviated Number Dialling

Initiating a call to a pre-programmed number
by dialling a code or pressing a key. There are
common short-numbers, which means that all
extensions can use them. See section
“Abbreviated Numbers” on page 24.

Account Number

To place call costs on an Account Number.
See section “Other Useful Features” on
page 55.

Automated Attendant

A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination. See section “Other Useful

Features” on page 55.

Callback

An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Mailbox System” on page 43
and “Outgoing Calls” on page 21.

Camp-on

To place (queue) a call to a busy extension. See
section “Outgoing Calls” on page 21.

Direct Inward System Access (DISA)

If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Features” on page 55.

Directory number

Numbers with 1 – 8 digits which are assigned
to extensions, hunting groups, common bell,
external lines, Common Abbreviated Numbers,
etc.

Diversion

Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator). There are
four possibilities:

• Direct, which means that all calls to an
extension are forwarded directly.

• On no reply, which means that a call is
forwarded if it is not answered within a
certain time.

• On busy, which means that a call is
forwarded if the extension is busy.

• When not active, which means that the call
is forwarded if the extension is logged off.

Dial-by-Name

Initiation of a call by operating a single key.
Internal numbers (or Common Abbreviated
Numbers) can be stored on each extension.
See section “Abbreviated Numbers” on
page 24.

See section “Call Forwarding” on page 33.

Diversion Bypass

This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 33.

Extension

All telephones connected to the PBX have a
unique internal number (up to 8 digits).

BusinessPhone – Ericsson Dialog 4422 IP Office92

Glossary

Information

Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:

• Pre-programmed text information.

• Voice information.

Intrusion

To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 21.

Least Cost Routing

A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).

Mailbox

The mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Mailbox System” on
page 43.

Message

A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:

• Call Me message.

• Voice message.

Password (System)

A four-digit code needed to e.g. retrieve
messages from the mailbox system or to enter
the DISA system. You can set your own
Password. See section “Change Password” on
page 50.

PBX

Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).

Pre-defined text

Pre-programmed absence information.
See section “Absence Information” on
page 39.

Third party

A third connection (person), which can
be included in an ongoing two person
conversation. The connection can be
internal or external.
See section “During Calls” on page 28.

Tie line

An external line from the private network.

Transfer

During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 28 and
“Useful Hints” on page 84.

See section “Send Message” on page 32.

Mute

To switch the microphone temporarily off.
See section “During Calls” on page 28.

Trunk line

A trunk line is the same as an external line. Can
be either digital, analog or IP based.

93BusinessPhone – Ericsson Dialog 4422 IP Office

Index

Index

A

Abbreviated Numbers 24
Absence Information 39

Change information 42

Enter information 40
Access the mailbox 45
Accessories 74

Headset 74

Pull-out leaf 77
Account Number 59
Activate the Mailbox 43
Alternative programming for Automatic
Callback, Camp-on, Intrusion 73
Answer a second call 20
Answer calls 20
Automatic Callback 22

B

Busy extension 23

C

Call Forwarding 33

Diversion when there is no answer 33

Diversion when your extension is busy 33

Fixed Diversion 34

Follow-me 37

Individual Diversion 35
Call List 26

Access via the telephone 26

Access via the web server 80
Call Waiting 31
Camp-on 23
Change information 42
Change Password

via the telephone 50

via your mailbox 50
Change your Personal Greeting 47
Cleaning the telephone 90
Common Abbreviated Numbers 24

Common Bell 52
Conference 31

D

Date format 66
Deactivate the Mailbox 44
Description

Display information 10
Hidden key functions 8
Lamp indications 9
Menu Structure 12
Tones & Signals 13

Tot a l vi e w 6
Dial-by-Name 24
Dictaphone function 51
Direct Inward System Access (DISA) 58
Display information 10
Diversion when there is no answer 33
Diversion when your extension is busy 33
Doorphone 57
DTMF Tones 59
During Calls 28

Call Waiting 31

Conference 31

Inquiry 29

Monitoring 28

Mute 29

Transfer 30

E

Erase information 42

F

Fault check list 91
Fixed Diversion 34
Follow-me 37
Forward a Voice Message 47

BusinessPhone – Ericsson Dialog 4422 IP Office94

Index

G

Glossary 92
Group Call-pick-up 52
Group Features 52

Common Bell 52
Group Call- pick-up 52
Group Hunting 53

Group Hunting 53

H

Handset and loudspeaker volume 70
Headset 74
Hearing aid compatibility 70

I

Incoming Calls 20

Answer calls 20
Individual Abbreviated Numbers 25
Individual Diversion 35

External Diversion 36

Internal Diversion 35
Inquiry 29
Install cables 85
Installation 85

Cables 85

Cleaning the telephone 90

Install cables 85

Install stands and adapt telephone 86

Placing the telephone 90
Intrusion 23

L

Lamp indications 9
Language 64
Last External Number Redial 22
LCR 60
Least Cost Routing 60
Listen to your Messages 46
Log off 19
Log on 18

M

Mailbox System 43

Access the mailbox 45

Activate the Mailbox 43

Change Password 50

Change your Personal Greeting 47

Deactivate the Mailbox 44

Dictaphone function 51

Forward a Voice Message 47

Listen to your Messages 46
Outcall (External) Notification 48

Send Messages via your mailbox 48
Make calls 21
Menu navigation 8
Menu Structure 12
Monitoring 28
Mute 29
Mute ring signal 71

N

Network Settings 72

O

Other Useful Features 55

Account Number 59

Direct Inward System Access (DISA) 58

Doorphone 57

DTMF Tones 59

Least Cost Routing 60

Reminder 56

Tandem configuration 55
Outcall (External) Notification 48
Outgoing Calls 21

Abbreviated Numbers 24

Automatic Callback 22

Busy extension 23

Call List 26

Common Abbreviated Numbers 24

Dial-by-Name 24

Individual Abbreviated Numbers 25

Last External Number Redial 22

Make calls 21

P

Placing the telephone 90
Programmable keys

Configure via the web server 82
Pull-out leaf 77

R

Reminder 56
Ring signal tone character 63
Ring signal volume 71

S

Safety Instructions 14
Save information 42
Send Message

during calls 32

95BusinessPhone – Ericsson Dialog 4422 IP Office

Index

Send Messages

via the mailbox 48
Set the date 69
Set the Time 68
Settings 61

Date format 66

Handset and loudspeaker volume 70

Hearing aid compatibility 70

Language 64

Mute ring signal 71

Network Settings 72

Ring signal tone character 63

Ring signal volume 71

Setting the date 69

Setting the time 68

Silent ringing 72

Time format 65
Silent ringing 72
Start the phone 16

Log off 19

Log on 18

Update software 17

T

Tandem configuration 55
Time format 65
Tones & Signals 13
Transfer 30
Troubleshooting 91

Fault check list 91

U

Update software 17
Useful Hints 84

W

Web server 78

Access the web server 79
Call List 80
Change password 81
Programmable keys 82
Read out the IP-address 78

Welcome 4

BusinessPhone – Ericsson Dialog 4422 IP Office96

97BusinessPhone – Ericsson Dialog 4422 IP Office

Quick Reference Guide

Log on / Log off

Log on: Extension No. Â

Â

Log off:

Password *)

í (Hold for at least 1 sec.)
Â

*) optional

Answer calls

Warning: The handset may attract and

retain small metal objects in the earcap
region.

Answer:

Answer calls to another
extension:

Make calls

Internal calls: Extension No. u

External calls: Line access code +

Last External Number
Redial:

You get busy tone or no answer

Automatic Callback: 5 d

u

u Extension No. + 6

(AT, BE, BR, DE, DK: 8)

External No.

u

***u

(AT, BE, BR, DE, DK: 6)

Refer Back

Switch between calls: Line ÖÔ 2

To terminate the current
call: Line

Conference

Ongoing conversation: Line ÖÔ Call 3rd party

ÖÔ 1

Line

ÖÔ 3 (To establish)

d (To leave)

Transfer

Transfer a call: Line ÖÔ Call 3rd party

d

(Before or after answer)

Call Forwarding

Fixed Diversion: *21#í
Internal Diversion: *21*

Extension No. # í

Cancel: #21#í

Follow-me: *21*

Own Extension No. *
New Extension No. # í

Cancel: #21*

Extension No.

# í

Camp-on:

Intrusion:

During calls

Switch to monitoring: Âd

Switch to handset:

Inquiry

Ongoing conversation: Line ÖÔ Call 3rd party

4 Keep handset off hook

(AT, BE, BR, DE, DK: 5)

8 (AT, BE, BR, DE, DK: 4)

u

?

External Diversion: *22* Line access code

+ External No.

Cancel: #22#í
Re-activate: *22*#í

Bypass Call Forwarding:*60*

Extension No.

# í

# í

Messages

Send a message if the called extension is busy or does
not answer.

Call Me message:

Voice message: 99Speak

Play-back:

Re-record:

Send:

9#í
*

9 Speak
#í

Information

Pre-defined text
information:

Voice information: u *23*9Speak

Play-back:

Re-record:

Stop and save:

*23*

Enter Info Code +
Completing Info
(see table)

# í

*
9 Speak
# í

Check and store
received messages:

Dictaphone function

Record message: u *58#Speak
Playback message: *

Re-record message:

Stop and save:

Change Password

Select new password: #*72*

*59#Listen í

9 Speak
# í

Current Password *)

* New password # í

Call list

Access the call list: Ô Call list

scroll through the list:

remove a list entry:

call a list entry: u

Exit the call list: Ô Call list

ì
í

Save or use saved
information:

Erase information: #23#í

Info Code Completing Info

Time of return 1 [hour (00-23) minute (00-59)]
Date of return 2 [month (01-12) day (01-31)]
Lunch 3 back at, [hour minute]
Meeting 4 back at, [hour minute]
Vacation 5 back, [month day]
Illness 6 back, [month day]

Volume/mute control

Mute ring signal: É

Ringing signal volume:

Handset and
loudspeaker volume:

Control keys

(-) = Up/Previous
(+) = Down/Next/

Change

Yes/S el ect /
Store/Log on

*23*#í

ì

(in idle or ringing state)

ì

(during an ongoing call)

ì

Â

No/Cancel/Exit
Back/Log off **)

*) Default: 0000
**) Hold for at least one second

í

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Ericsson Enterprise AB
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise

© Ericsson Enterprise AB 2003

EN/LZTBS 160 1344 R1A

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