Index ............................................................ 113
Tab le of Co nt en ts
3Dialog 4422 IP Office
Welcome
Welcome
Welcome to the user guide for the Ericsson Dialog 4422 IP Office.
This guide describes the available features of the telephone when it
is connected to Ericsson MX-ONE™ Telephony SEricsson MD110.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4422 IP Office as it is programmed at delivery
from the factory. There may be some differences in the way your
phone is programmed. Please consult your system administrator if
you need further information.
Note: The Ericsson Dialog 4422 IP Office exists in two
versions, version 1 and version 2. Underneath the
telephone, version 1 is marked DBC 422 01 and version 2
is marked DBC 422 02. Check to see which version you are
using.
ystem or
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
Note: The Ericsson Dialog 4422 IP Office is an IP telephone
that conforms to the H.323 standard, and it can only be
used within a network that supports this type of phone. If
DHCP (Dynamic Host Configuration Protocol) is not
supported by your network, you must provide the
appropriate IP addresses through an on-screen dialog.
Dialog 4422 IP Office4
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Microsoft and Microsoft Outlook are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
other countries/regions.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
pros of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4422 IP Office
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
•Follow instructions in the equipment's user guide or other
documentation.
•Always install equipment in a location and environment for which it is
designed.
•For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
•For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
•Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950: 2000.
•Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
•Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
•Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
•Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
Dialog 4422 IP Office6
Description
Description
19
1
17
16
7
8
9
10
12
11
13
18
2
3
4
5
6
21
15
14
20
7Dialog 4422 IP Office
Description
1Display
See section “Display information” on page 14.
2Settings
Used to enter or leave setting mode. See sections “Settings” on
page 75 and “Menu structure (Settings)” on page 19. This feature is
mandatory and is programmed to this position by default.
Keys 3-8Preprogrammed keys / Function keys / Monitoring keys
The keys are programmed with the specified default features (see
below). The features can be moved to any other programmable
function key by the system administrator.
The features can also be removed from the keys (by your system
administrator). In this case you can program frequently used
features and phone numbers on the keys.
The keys can also be used as Monitoring keys or for assigning the
features Callback, Call Pick up, Call Waiting and Intrusion.
See sections “Programming of function keys” on page 75 and “Key
Monitoring” on page 73.
3Follow-me
Indicates an activated Follow-me. Also used to deactivate Followme. See section “Call Forwarding” on page 51.
4Message
Message indication key. When the key lamp is on, press the key to
retrieve the message. See section “Messages” on page 63.
5Free on 2nd
Allow a second call to be received when you already have an active
call. See section “Answer a second call during an ongoing call” on
page 31.
6Call List
Used to access the list of outgoing and incoming calls. When the
key lamp is flashing, there are unanswered incoming calls. See
sections “Redial calls from the Call List” on page 38 and “Call List”
on page 44.
7Conference
Establish a conference. See section “Conference” on page 50.
8Transfer
Transfer calls. See section “Transfer” on page 49.
Dialog 4422 IP Office8
9Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
10Mute
a) Switch the microphone on or off during a call. See section
“Mute” on page 47.
b) Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 84 and “Silent Ringing” on
page 84.
11Volume control keys / Navigation keys
a) Adjust the volume. See section “Settings” on page 75.
b) Navigate in setting mode. See section “Settings” on page 75.
c) Navigate the Call List. See section “Redial calls from the Call
List” on page 38.
For a description on how to use the Navigation keys, see section
“Hidden key functions” on page 11.
12Loudspeaker key / Select key / Log on key
a) Activate Monitor Preset. See section “Headset Preset” on
page 90.
b) Used as select key in setting mode. See section “Settings” on
page 75.
c) Log on to the system. See section “Start the Phone – Log On/
Off” on page 20.
For a description on how to use the Select key and Log on key, see
section “Hidden key functions” on page 11.
Description
13Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 88.
14Clear key / Exit key / Log off key
a) Disconnect calls or exit a feature. Can always be pressed instead
of replacing the handset.
b) Exit setting mode. See section “Settings” on page 75.
c) Log off from the system. See section “Start the Phone – Log On/
Off” on page 20.
For a description on how to use the Exit key and Log off key, see
section “Hidden key functions” on page 11.
15 Microphone (Dialog 4422 v. 2 phone only)
Used for handsfree conversation.
9Dialog 4422 IP Office
Description
16Loudspeaker
17Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal
objects in the earcap region.
18Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 91.
19Power adapter connection
See section “Start the Phone – Log On/Off” on page 20.
20Key panel (optional, Dialog 4422 v. 2 phone only)
With 17 programmable keys. One panel can be connected, see
section “Key panel (optional)” on page 87. The keys can be used
as function keys or Monitoring keys, see sections “Programming of
function keys” on page 75 and “Key Monitoring” on page 73.
Use the Designation Card Manager to make and print your own key
panel designation cards, see below.
21Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
Dialog 4422 IP Office10
Description
Hidden key functions
The Volume key, Loudspeaker key and Clear key have some
hidden features that are not shown on the keys. Only the standard
symbols are shown (Volume, Loudspeaker and C).
The picture below shows which key to press in each situation:
Up
Erase
Down
Change
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Yes
Select
Store
Log on
* Hold for at least one second
No
Cancel
Exit
Log off*
Lamp indications
Extinguished lampThe feature is not active.
Steady light
Slowly flashing lampThe line (or feature) is put on hold.
Rapidly flashing lampAn incoming call.
Light with short breaksOngoing call.
The feature is active or the multiple
represented line is busy.
11Dialog 4422 IP Office
Description
Dial tone
Special dial tone
Ring tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Tones and signals
The following different tones and signals are sent from the
telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Call waiting tone
or verification tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Hold tone
Connection in progress tone
Dialog 4422 IP Office12
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Description
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
The Monitoring keys can be programmed with other ring options,
see section “Change ring signal for a Monitoring key” on page 85.
13Dialog 4422 IP Office
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Note: All names and numbers presented on the displays in
this user guide are examples.
When an information ends with an exclamation mark (!), this means
that no further action is possible.
Your phone has a graphical display which has approximately 2
rows with 20 characters each. However the number of rows and
characters per row depend on the character size and the font.
You can change the display menu language and the date/time
presentation, see section “Settings” on page 75.
Depending on the traffic state the upper display row shows:
•Time and date
•Traffic state
•Display symbols (except volume level bar)
•Call on hold name or number
Depending on the traffic state the lower display row shows:
•User's name and number
•Calling/Called name and number
•Absence reason
•Volume level bar
During start and log on, when the display shows the Call List, or
when the phone is in setting mode, the display is adapted to fit
each situation.
Dialog 4422 IP Office14
Description
Display symbols
Traffic status is indicated by the following symbols on the display:
Volume level bar.
Indicates the ring signal volume in idle or ringing mode, or in
speech mode, the loudspeaker or earpiece volume. See section
“Settings” on page 75.
Access warning.
Flashes when the access to system services is reduced (some
system services does not work). See section “Troubleshooting” on
page 111.
The following symbols can be shown in other display menus.
Examples of the Call List menu:
New missed callIncoming call
12:24am28-09
R Torres4177
Example of the Date Format menu:
12 09 2006
12 Sep 2006
orNew missed call(s).
Indicates new missed and not checked incoming call(s). The
number beside the symbol indicates how many times this caller has
tried to call you.
orMissed call(s).
Indicates missed but checked incoming call(s). The number beside
the symbol indicates how many times this caller has tried to call
you.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list and where it is positioned
in the total list.
15:02 am 28-09 1:07
R Torres4177
15Dialog 4422 IP Office
Description
12 09 2006
Selection frame.
Indicates the subject to be called or selected in the list.
Setting indicators.
Filled symbol indicates the current setting in the shown list.
Idle phone (idle mode)
When your phone is in idle mode, the display shows the time and
date information on the first row, and your name and extension
number on the second row. In the example below, the extension
number for JSmith is 3232.
12:24 12 Sep 2006
J Smith3232
Unanswered phone calls are indicated on the idle phone display.
1 Missed
J Smith3232
An activated Follow-me is also indicated on the idle phone display.
FollowmeTo 3333
J Smith3232
Smith (3232) has activated a Follow-me to 3333.
Dialog 4422 IP Office16
Description
Outgoing call
When you make an outgoing call on your phone, the display shows
the traffic information and the dialed name (if available) and number.
Calling
A Andersson3345
When the dialed number is busy, the display will look like this.
Busy
A Andersson3345
If the called party’s phone is diverted, the Follow-me information
and the answering extension name and number are shown.
> is the Follow-me symbol.
A Andersson >FollowMe
B Brown4260
The call to Andersson (3345) is directly diverted to Brown (4260).
17Dialog 4422 IP Office
Description
Incoming call
When you receive an incoming call, the display shows the calling
party’s name (if available) and number. The name and number are
flashing. If the number for an external call is not available, the
display shows
Incoming
3345A Andersson
External instead of the number.
If a diverting extension is calling, the diversion information and the
calling party’s name and number (flashing) are shown.
> is the Follow-me symbol.
A Andersson >FollowMe
4260B Brown
Brown (4260) has called Andersson and the call is directly diverted
to you.
Dialog 4422 IP Office18
Description
Menu structure (Settings)
Menu structure for each of the menus that can be selected when
the Settings key has been pressed. When you are navigating the
menus, a selected menu is marked with a black frame. Use the
Speaker key, the Volume keys and the Clear key to navigate in the
menus, see section “Hidden key functions” on page 11.
Function Keys
Programmable Keys
Ring Character
Time & date
Language
Display Contrast
Log Off Restriction
Option Unit
1
Press the key to check
2
Press the key to program
Enter new character (0-9):
Time Format
Date Format
Display menus
4
3
Extra BellBusy SignalCombined Bell/Busy
Hearing Level
StandardIncreased
Network
LAN access ctrl.
4
DHCP
Web address <xxx>
4
IPadd
4
Mask
4
D GW
SW server, DHCP
4
SWsrv
Proxy Server
4
Proxy
Proxy Port
GK Discovery
4
GK
Password
VLAN for LAN
Explanations
1) Only shown if there are no function keys that can be programmed.
2) Only shown if there are one or more function keys that can be programmed.
3) Only available for Dialog 4422 v. 2 phone and if option unit is connected.
4) Only available to your system administrator.
VLAN for PC
4
4
4
4
4
4
4
19Dialog 4422 IP Office
Start the Phone – Log On/Off
Start the Phone – Log On/Off
Startup procedure
All the system settings for your IP phone must be set by the system
administrator before you can use the phone.
Connect the required cables.
See section “Installation” on page 103.
Note: Depending on the settings in your network and
telephone system, the start up procedure may be different
from phone to phone. Check the display on your phone and
read the required sections in this chapter to continue with
the start up procedure.
When the phone is connected to the network, your phone
automatically initiates the startup procedure when connected to the
mains.
Notes:
The phone does not work when a power failure occurs.
After a power failure the phone will automatically restart.
After a power failure the Call List is cleared.
When the telephone is starting up (booting) a connected PC
will loose it’s network connection for about 10 seconds.
Dialog 4422 IP Office20
Start the Phone – Log On/Off
LAN access control (network authentication)
(Dialog 4422 v. 2 phone only).
Your telephone might require a network authentication to gain
access to the network. In this case you must enter a valid user
identity and password.
Note: The user identity and password used for the network
authentication is not the same user identity and password
you use to log on. The password is obtained from, and can
only be changed by the system administrator.
LAN access control
Enter user ID:
zEnter your user identity.
(The Minus key is used to remove a wrong entry.)
ÂPress.
zEnter your password.
(The Minus key is used to remove a wrong entry.)
ÂPress.
If your user identity and password are accepted, the phone
continues with the startup procedure.
Note: The password can be entered with letters or
numbers, see section “Entering letters and numbers” on
page 27.
Note: If your user identity and password are not accepted,
contact your system administrator.
21Dialog 4422 IP Office
Start the Phone – Log On/Off
Continued startup procedure
The display shows:
Use administrator mode
to change IP settings (x)
The x indicates a timer counting down from 5 seconds. If no key is
pressed during this time, “no change” is selected automatically.
Notes:
You can speed up the procedure by pressing the Speaker
key.
The administrator mode is used to change the IP settings in
your phone. This mode is reserved for your system
administrator.
The display now indicates that the phone is connecting to the
server and the software is loading. This takes about 1 minute. After
a self test, the phone is ready for use or ready for log on. To log on,
see section “Log on” on page 24.
Dialog 4422 IP Office22
Start the Phone – Log On/Off
Update software
If new software has to be loaded into your phone, the display is
showing this. When new application software is available, the
following display is shown:
A new application version
is available, update? (x)
The x indicates a timer counting down from 60 seconds. If no key
is pressed during this time, “Yes” is selected automatically.
Note: You can speed up the procedure by pressing the
Speaker key.
ÂPress to update the software (=Yes).
The software is loaded from the server. This takes about
60 seconds. The phone is then ready for use or ready for log on. To
log on, see section “Log on” on page 24.
Note: It is important that you do not disconnect the power
to the phone while the new software is being downloaded
and saved. If a power failure occurs, the software must be
downloaded again.
If you want to continue to use the previously stored setting:
íPress to use the current version of the software (=No).
23Dialog 4422 IP Office
Start the Phone – Log On/Off
Log on
If your phone requires a log on, there are three log on options:
1You are allowed to log on and log off the phone. This is the most
common option.
2The telephone is always logged on with a default number. You
cannot log on or off. This option can be used for phones in
conference rooms, receptions and so on.
3The telephone is always logged on, with a default number, as in
option 2, but you can log on with your own extension number
and get your personal categories. This option can be used in a
Free Seating environment. See also section “Free Seating” on
page 28.
Option 1
The log on menu is displayed:
For SOS calls, dial 112
Log on with: 4316
If the SOS call feature is disabled, the text For SOS calls, dial
112
is not shown. The number for SOS calls might vary between
countries. See section “SOS calls (Emergency calls)” on page 36.
The extension number that was used for the last log on is
automatically shown.
If the displayed number is your number:
ÂPress to log on.
Dialog 4422 IP Office24
Start the Phone – Log On/Off
If the displayed number is not yours (the telephone has been
logged on by another person):
zDial your extension number.
The displayed number is automatically erased when you start
dialing. The display shows your entered digits. (The Minus key is
used to remove a wrong entry.)
ÂPress to log on.
If a password is not required, the display shows your name and
extension number, and the phone is ready for use.
12:24 12 Sep 2006
J Smith3232
If a password is required the display shows:
User not logged on!
Enter password:
Notes:
The last setting used (by previous user) remains until
changed. The request to enter a password can be
changed, contact your system administrator.
The password is obtained from, and can only be changed
by the system administrator.
zEnter your password.
(The Minus key is used to remove a wrong entry.)
Telephone version note: For Dialog 4422 v. 2 phone the
password can be entered with letters or numbers, see
section “Entering letters and numbers” on page 27.
ÂPress to log on.
The display shows your name and extension number, and the
phone is ready for use.
25Dialog 4422 IP Office
Start the Phone – Log On/Off
Option 2
The following idle mode menu is displayed, and the phone is ready
for use.
12:24 12 Sep 2006
Conference room3000
Note: It is not possible to log off, when a phone has been
programmed according to this option.
Option 3
The phone is logged on with the default number. You can log on
with your own extension number and get your personal categories.
12:24 12 Sep 2006
Conference room3000
íPress to log on.
Press and hold the key for at least one second.
The text Change user? is displayed.
ÂPress to confirm.
If a password is not required, the display shows your name and
extension number, and the phone is ready for use.
If a password is required:
zEnter your password.
(The Minus key is used to remove a wrong entry.)
Telephone version note: For Dialog 4422 v. 2 phone the
password can be entered with letters or numbers, see
section “Entering letters and numbers” on page 27.
ÂPress to log on.
The display shows your name and extension number, and the
phone is ready for use.
Note: During the night, the phone is automatically logged
off, and then logged on again with the default number.
Dialog 4422 IP Office26
Start the Phone – Log On/Off
Entering letters and numbers
You can see the most common letters above each key on the
phone. To get the letter A press key 2 once, for B press key 2
twice, to get C press key 2 three times, and so on.
Note: If the word to enter contains a digit, the digit can be
created by pressing the digit key for more than 1 second.
By default, the first character you enter is written in upper case,
and the rest of the word is written in lower case. Every new word
starts with an upper case character (that is after a space has been
entered). However, you can force the phone to enter all characters
as upper case only, or lower case only, see below.
* Press to switch between upper and lower case.
All entered characters are entered as upper or lower case. This is
only valid for the characters A-Z.
ì
wxyz9
Press (-) to correct a wrong entry.
For the Dialog 4422 v. 2 phone, a square is shown around the
available characters. If you for example press
character options are shown on the display:
Press 9
A new character (w, x, y, z or 9) is selected each time you press the
key.
9, the following
27Dialog 4422 IP Office
Start the Phone – Log On/Off
Log off
íPress to log off.
Press and hold the key for at least one second.
The text Log off? is displayed.
ÂPress to confirm (within four seconds).
•If your phone has been programmed according to option 1, the
log on menu is displayed.
•If your phone has been programmed according to option 3, the
following idle mode menu is displayed.
12:24 12 Sep 2006
Conference room3000
Note: If your phone has been programmed according to
option 2, it is not possible to log off.
Reset the phone
If your phone does not work properly, you can use the following
procedure to reset the phone. This procedure will also clear the
Call List. After the procedure you must log on again to use the
phone.
íÉ#Press all three keys simultaneously for at least one second to
reset the phone.
Free Seating
As you can log on to any IP phone in the network by using your
extension number, every IP phone automatically works as a free
seating telephone within the network. See also option 3 in section
“Log on” on page 24.
Note: Using the Free Seating feature by entering
* 1 1 * Authorization Code * extension No. #, is not
applicable.
Dialog 4422 IP Office28
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will
ring on more than one phone, see section “Parallel Ringing”
on page 32.
On Line 1
Normally you will receive calls on Line 1.
uLift the handset.
Incoming Calls
On Line 2 or Monitoring key
uLift the handset.
ÖÔ Line 2Press the flashing Line 2 key,
If you have an ongoing call (Line 1), the first call is put on hold.
or
ÖÔ JimPress the flashing Monitoring key.
If you have an ongoing call (Line 1), the first call is put on hold.
Notes:
If a tone is heard, wait for the tone to stop before starting
the conversation.
You can change the ring signal for the Monitoring key, see
section “Change ring signal for a Monitoring key” on
page 85.
29Dialog 4422 IP Office
Incoming Calls
Handsfree
(Dialog 4422 v. 2 phone only).
ÖÔ LinePress the flashing Line key,
or
ÖÔ JimPress the flashing Monitoring key.
Note: You can change the ring signal for the Monitoring key,
see section “Change ring signal for a Monitoring key” on
page 85.
íPress to terminate a handsfree call.
On another extension
You can answer a call to another extension:
uzLift the handset and call the ringing extension.
Busy tone.
Busy
A Andersson3345
8Press.
Note: France, press 4; Sweden, press 6
Dialog 4422 IP Office30
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