Ericsson 4422 User Manual

Dialog 4422 IP Office
IP Telephone for Ericsson MX-ONE™ Telephony System and Ericsson MD110
User Guide
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EN/LZT 103 71 R5B
© Ericsson Enterprise AB 2006

Table of Contents

Welcome ..........................................................4
Important User Information ...............................6
Description ....................................................... 7
Start the Phone – Log On/Off ......................... 20
Incoming Calls ............................................... 29
Outgoing Calls ............................................... 34
Call List .......................................................... 44
During Calls ....................................................46
Call Forwarding .............................................. 51
Absence Information (optional) ....................... 61
Messages ......................................................63
Group Features .............................................. 68
Other Useful Features ..................................... 70
Settings .......................................................... 75
Accessories ...................................................87
Add Microsoft Outlook Contacts ..................... 92
Web Server ....................................................94
Installation ....................................................103
Troubleshooting ............................................ 111
Glossary ....................................................... 112
Index ............................................................ 113
Tab le of Co nt en ts
3Dialog 4422 IP Office

Welcome

Welcome
Welcome to the user guide for the Ericsson Dialog 4422 IP Office. This guide describes the available features of the telephone when it is connected to Ericsson MX-ONE™ Telephony S Ericsson MD110.
The functions and features available with this telephone are designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the Ericsson Dialog 4422 IP Office as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
Note: The Ericsson Dialog 4422 IP Office exists in two versions, version 1 and version 2. Underneath the telephone, version 1 is marked DBC 422 01 and version 2 is marked DBC 422 02. Check to see which version you are using.
ystem or
Some markets use differing codes for some features. In this guide they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: The Ericsson Dialog 4422 IP Office is an IP telephone that conforms to the H.323 standard, and it can only be used within a network that supports this type of phone. If DHCP (Dynamic Host Configuration Protocol) is not supported by your network, you must provide the appropriate IP addresses through an on-screen dialog.
Dialog 4422 IP Office4
Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
When this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.
Microsoft and Microsoft Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries/regions.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant pros of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4422 IP Office

Important User Information

Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury.
Follow instructions in the equipment's user guide or other documentation.
Always install equipment in a location and environment for which it is designed.
For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company.
For mains powered telephones: Avoid placing the telephone's power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel.
Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950: 2000.
Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.
Do not insert any object into equipment slots that is not part of the product or auxiliary product.
Do not disassemble the product. Contact a qualified service agency when service or repair work is required.
Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.
Dialog 4422 IP Office6

Description

Description
19
1
17
16
7
8
9
10
12
11
13
18
2
3
4
5
6
21
15
14
20
7Dialog 4422 IP Office
Description
1Display
See section “Display information” on page 14.
2 Settings
Used to enter or leave setting mode. See sections “Settings” on page 75 and “Menu structure (Settings)” on page 19. This feature is mandatory and is programmed to this position by default.
Keys 3-8 Preprogrammed keys / Function keys / Monitoring keys
The keys are programmed with the specified default features (see below). The features can be moved to any other programmable function key by the system administrator.
The features can also be removed from the keys (by your system administrator). In this case you can program frequently used features and phone numbers on the keys.
The keys can also be used as Monitoring keys or for assigning the features Callback, Call Pick up, Call Waiting and Intrusion.
See sections “Programming of function keys” on page 75 and “Key
Monitoring” on page 73.
3Follow-me
Indicates an activated Follow-me. Also used to deactivate Follow­me. See section “Call Forwarding” on page 51.
4Message
Message indication key. When the key lamp is on, press the key to retrieve the message. See section “Messages” on page 63.
5Free on 2nd
Allow a second call to be received when you already have an active call. See section “Answer a second call during an ongoing call” on page 31.
6Call List
Used to access the list of outgoing and incoming calls. When the key lamp is flashing, there are unanswered incoming calls. See sections “Redial calls from the Call List” on page 38 and “Call List” on page 44.
7Conference
Establish a conference. See section “Conference” on page 50.
8Transfer
Transfer calls. See section “Transfer” on page 49.
Dialog 4422 IP Office8
9 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.
10 Mute
a) Switch the microphone on or off during a call. See section
Mute” on page 47.
b) Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 84 and “Silent Ringing” on page 84.
11 Volume control keys / Navigation keys
a) Adjust the volume. See section “Settings” on page 75. b) Navigate in setting mode. See section “Settings” on page 75. c) Navigate the Call List. See section “Redial calls from the Call
List” on page 38.
For a description on how to use the Navigation keys, see section “Hidden key functions” on page 11.
12 Loudspeaker key / Select key / Log on key
a) Activate Monitor Preset. See section “Headset Preset” on
page 90.
b) Used as select key in setting mode. See section “Settings” on
page 75.
c) Log on to the system. See section “Start the Phone – Log On/
Off” on page 20.
For a description on how to use the Select key and Log on key, see section “Hidden key functions” on page 11.
Description
13 Headset key
Handle headset calls and activate Headset Preset. See section “Headset (optional)” on page 88.
14 Clear key / Exit key / Log off key
a) Disconnect calls or exit a feature. Can always be pressed instead
of replacing the handset.
b) Exit setting mode. See section “Settings” on page 75. c) Log off from the system. See section “Start the Phone – Log On/
Off” on page 20.
For a description on how to use the Exit key and Log off key, see section “Hidden key functions” on page 11.
15 Microphone (Dialog 4422 v. 2 phone only)
Used for handsfree conversation.
9Dialog 4422 IP Office
Description
16 Loudspeaker
17 Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal objects in the earcap region.
18 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 91.
19 Power adapter connection
See section “Start the Phone – Log On/Off” on page 20.
20 Key panel (optional, Dialog 4422 v. 2 phone only)
With 17 programmable keys. One panel can be connected, see section “Key panel (optional)” on page 87. The keys can be used as function keys or Monitoring keys, see sections “Programming of
function keys” on page 75 and “Key Monitoring” on page 73.
Use the Designation Card Manager to make and print your own key panel designation cards, see below.
21 Designation card
Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise certified sales partner.
Dialog 4422 IP Office10
Description
Hidden key functions
The Volume key, Loudspeaker key and Clear key have some hidden features that are not shown on the keys. Only the standard symbols are shown (Volume, Loudspeaker and C).
The picture below shows which key to press in each situation:
Up Erase
Down Change
Ô
ÕÔ ÖÔ ÖÔ ÕÔ
Yes Select Store Log on
* Hold for at least one second
No Cancel Exit Log off*

Lamp indications

Extinguished lamp The feature is not active.
Steady light
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The feature is active or the multiple represented line is busy.
11Dialog 4422 IP Office
Description
Dial tone
Special dial tone
Ring tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone

Tones and signals

The following different tones and signals are sent from the telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Call waiting tone or verification tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Hold tone
Connection in progress tone
Dialog 4422 IP Office12
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Description
Ring signals
Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.
The Monitoring keys can be programmed with other ring options, see section “Change ring signal for a Monitoring key” on page 85.
13Dialog 4422 IP Office
Description

Display information

The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following pages show examples of information displays from different telephone states.
Note: All names and numbers presented on the displays in this user guide are examples.
When an information ends with an exclamation mark (!), this means that no further action is possible.
Your phone has a graphical display which has approximately 2 rows with 20 characters each. However the number of rows and characters per row depend on the character size and the font.
You can change the display menu language and the date/time presentation, see section “Settings” on page 75.
Depending on the traffic state the upper display row shows:
Time and date
•Traffic state
Display symbols (except volume level bar)
Call on hold name or number
Depending on the traffic state the lower display row shows:
User's name and number
Calling/Called name and number
Absence reason
Volume level bar
During start and log on, when the display shows the Call List, or when the phone is in setting mode, the display is adapted to fit each situation.
Dialog 4422 IP Office14
Description
Display symbols
Traffic status is indicated by the following symbols on the display:
Volume level bar.
Indicates the ring signal volume in idle or ringing mode, or in speech mode, the loudspeaker or earpiece volume. See section “Settings” on page 75.
Access warning.
Flashes when the access to system services is reduced (some system services does not work). See section “Troubleshooting” on page 111.
The following symbols can be shown in other display menus.
Examples of the Call List menu:
New missed call Incoming call
12:24am28-09
R Torres 4177
Example of the Date Format menu:
12 09 2006 12 Sep 2006
or New missed call(s).
Indicates new missed and not checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you.
or Missed call(s).
Indicates missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list and where it is positioned in the total list.
15:02 am 28-09 1:07
R Torres 4177
15Dialog 4422 IP Office
Description
12 09 2006
Selection frame.
Indicates the subject to be called or selected in the list.
Setting indicators.
Filled symbol indicates the current setting in the shown list.
Idle phone (idle mode)
When your phone is in idle mode, the display shows the time and date information on the first row, and your name and extension number on the second row. In the example below, the extension number for JSmith is 3232.
12:24 12 Sep 2006
J Smith 3232
Unanswered phone calls are indicated on the idle phone display.
1 Missed
J Smith 3232
An activated Follow-me is also indicated on the idle phone display.
FollowmeTo 3333
J Smith 3232
Smith (3232) has activated a Follow-me to 3333.
Dialog 4422 IP Office16
Description
Outgoing call
When you make an outgoing call on your phone, the display shows the traffic information and the dialed name (if available) and number.
Calling
A Andersson 3345
When the dialed number is busy, the display will look like this.
Busy
A Andersson 3345
If the called party’s phone is diverted, the Follow-me information and the answering extension name and number are shown.
> is the Follow-me symbol.
A Andersson >FollowMe
B Brown 4260
The call to Andersson (3345) is directly diverted to Brown (4260).
17Dialog 4422 IP Office
Description
Incoming call
When you receive an incoming call, the display shows the calling party’s name (if available) and number. The name and number are flashing. If the number for an external call is not available, the display shows
Incoming
3345 A Andersson
External instead of the number.
If a diverting extension is calling, the diversion information and the calling party’s name and number (flashing) are shown.
> is the Follow-me symbol.
A Andersson >FollowMe
4260 B Brown
Brown (4260) has called Andersson and the call is directly diverted to you.
Dialog 4422 IP Office18
Description
Menu structure (Settings)
Menu structure for each of the menus that can be selected when the Settings key has been pressed. When you are navigating the menus, a selected menu is marked with a black frame. Use the Speaker key, the Volume keys and the Clear key to navigate in the menus, see section “Hidden key functions” on page 11.
Function Keys
Programmable Keys
Ring Character
Time & date
Language Display Contrast Log Off Restriction Option Unit
1
Press the key to check
2
Press the key to program
Enter new character (0-9):
Time Format Date Format
Display menus
4
3
Extra Bell Busy Signal Combined Bell/Busy
Hearing Level
Standard Increased
Network
LAN access ctrl.
4
DHCP Web address <xxx>
4
IPadd
4
Mask
4
D GW SW server, DHCP
4
SWsrv Proxy Server
4
Proxy Proxy Port GK Discovery
4
GK Password VLAN for LAN
Explanations
1) Only shown if there are no function keys that can be programmed.
2) Only shown if there are one or more function keys that can be programmed.
3) Only available for Dialog 4422 v. 2 phone and if option unit is connected.
4) Only available to your system administrator.
VLAN for PC
4
4
4
4
4
4
4
19Dialog 4422 IP Office

Start the Phone – Log On/Off

Start the Phone – Log On/Off

Startup procedure

All the system settings for your IP phone must be set by the system administrator before you can use the phone.
Connect the required cables.
See section “Installation” on page 103.
Note: Depending on the settings in your network and telephone system, the start up procedure may be different from phone to phone. Check the display on your phone and read the required sections in this chapter to continue with the start up procedure.
When the phone is connected to the network, your phone automatically initiates the startup procedure when connected to the mains.
Notes:
The phone does not work when a power failure occurs. After a power failure the phone will automatically restart. After a power failure the Call List is cleared.
When the telephone is starting up (booting) a connected PC will loose it’s network connection for about 10 seconds.
Dialog 4422 IP Office20
Start the Phone – Log On/Off
LAN access control (network authentication)
(Dialog 4422 v. 2 phone only).
Your telephone might require a network authentication to gain access to the network. In this case you must enter a valid user identity and password.
Note: The user identity and password used for the network authentication is not the same user identity and password you use to log on. The password is obtained from, and can only be changed by the system administrator.
LAN access control Enter user ID:
z Enter your user identity.
(The Minus key is used to remove a wrong entry.)
 Press.
z Enter your password.
(The Minus key is used to remove a wrong entry.)
 Press.
If your user identity and password are accepted, the phone continues with the startup procedure.
Note: The password can be entered with letters or numbers, see section Entering letters and numbers” on
page 27.
Note: If your user identity and password are not accepted, contact your system administrator.
21Dialog 4422 IP Office
Start the Phone – Log On/Off
Continued startup procedure
The display shows:
Use administrator mode to change IP settings (x)
The x indicates a timer counting down from 5 seconds. If no key is pressed during this time, “no change” is selected automatically.
Notes:
You can speed up the procedure by pressing the Speaker key.
The administrator mode is used to change the IP settings in your phone. This mode is reserved for your system administrator.
The display now indicates that the phone is connecting to the server and the software is loading. This takes about 1 minute. After a self test, the phone is ready for use or ready for log on. To log on, see section “Log on” on page 24.
Dialog 4422 IP Office22
Start the Phone – Log On/Off
Update software
If new software has to be loaded into your phone, the display is showing this. When new application software is available, the following display is shown:
A new application version is available, update? (x)
The x indicates a timer counting down from 60 seconds. If no key is pressed during this time, “Yes” is selected automatically.
Note: You can speed up the procedure by pressing the Speaker key.
 Press to update the software (=Yes).
The software is loaded from the server. This takes about 60 seconds. The phone is then ready for use or ready for log on. To log on, see section “Log on” on page 24.
Note: It is important that you do not disconnect the power to the phone while the new software is being downloaded and saved. If a power failure occurs, the software must be downloaded again.
If you want to continue to use the previously stored setting:
í Press to use the current version of the software (=No).
23Dialog 4422 IP Office
Start the Phone – Log On/Off

Log on

If your phone requires a log on, there are three log on options:
1 You are allowed to log on and log off the phone. This is the most
common option.
2 The telephone is always logged on with a default number. You
cannot log on or off. This option can be used for phones in conference rooms, receptions and so on.
3 The telephone is always logged on, with a default number, as in
option 2, but you can log on with your own extension number and get your personal categories. This option can be used in a Free Seating environment. See also section “Free Seating” on page 28.
Option 1
The log on menu is displayed:
For SOS calls, dial 112
Log on with: 4316
If the SOS call feature is disabled, the text For SOS calls, dial
112
is not shown. The number for SOS calls might vary between
countries. See section “SOS calls (Emergency calls)” on page 36.
The extension number that was used for the last log on is automatically shown.
If the displayed number is your number:
 Press to log on.
Dialog 4422 IP Office24
Start the Phone – Log On/Off
If the displayed number is not yours (the telephone has been logged on by another person):
z Dial your extension number.
The displayed number is automatically erased when you start dialing. The display shows your entered digits. (The Minus key is used to remove a wrong entry.)
 Press to log on.
If a password is not required, the display shows your name and extension number, and the phone is ready for use.
12:24 12 Sep 2006
J Smith 3232
If a password is required the display shows:
User not logged on! Enter password:
Notes:
The last setting used (by previous user) remains until changed. The request to enter a password can be changed, contact your system administrator.
The password is obtained from, and can only be changed by the system administrator.
z Enter your password.
(The Minus key is used to remove a wrong entry.)
Telephone version note: For Dialog 4422 v. 2 phone the password can be entered with letters or numbers, see section Entering letters and numbers” on page 27.
 Press to log on.
The display shows your name and extension number, and the phone is ready for use.
25Dialog 4422 IP Office
Start the Phone – Log On/Off
Option 2
The following idle mode menu is displayed, and the phone is ready for use.
12:24 12 Sep 2006
Conference room 3000
Note: It is not possible to log off, when a phone has been
programmed according to this option.
Option 3
The phone is logged on with the default number. You can log on with your own extension number and get your personal categories.
12:24 12 Sep 2006
Conference room 3000
í Press to log on.
Press and hold the key for at least one second.
The text Change user? is displayed.
 Press to confirm.
If a password is not required, the display shows your name and extension number, and the phone is ready for use.
If a password is required:
z Enter your password.
(The Minus key is used to remove a wrong entry.)
Telephone version note: For Dialog 4422 v. 2 phone the password can be entered with letters or numbers, see section Entering letters and numbers” on page 27.
 Press to log on.
The display shows your name and extension number, and the phone is ready for use.
Note: During the night, the phone is automatically logged off, and then logged on again with the default number.
Dialog 4422 IP Office26
Start the Phone – Log On/Off
Entering letters and numbers
You can see the most common letters above each key on the phone. To get the letter A press key 2 once, for B press key 2 twice, to get C press key 2 three times, and so on.
Note: If the word to enter contains a digit, the digit can be created by pressing the digit key for more than 1 second.
By default, the first character you enter is written in upper case, and the rest of the word is written in lower case. Every new word starts with an upper case character (that is after a space has been entered). However, you can force the phone to enter all characters as upper case only, or lower case only, see below.
* Press to switch between upper and lower case.
All entered characters are entered as upper or lower case. This is only valid for the characters A-Z.
ì
wxyz9
Press (-) to correct a wrong entry.
For the Dialog 4422 v. 2 phone, a square is shown around the available characters. If you for example press character options are shown on the display:
Press 9
A new character (w, x, y, z or 9) is selected each time you press the key.
9, the following
27Dialog 4422 IP Office
Start the Phone – Log On/Off

Log off

í Press to log off.
Press and hold the key for at least one second.
The text Log off? is displayed.
 Press to confirm (within four seconds).
If your phone has been programmed according to option 1, the log on menu is displayed.
If your phone has been programmed according to option 3, the following idle mode menu is displayed.
12:24 12 Sep 2006
Conference room 3000
Note: If your phone has been programmed according to
option 2, it is not possible to log off.

Reset the phone

If your phone does not work properly, you can use the following procedure to reset the phone. This procedure will also clear the Call List. After the procedure you must log on again to use the phone.
íÉ# Press all three keys simultaneously for at least one second to
reset the phone.

Free Seating

As you can log on to any IP phone in the network by using your extension number, every IP phone automatically works as a free seating telephone within the network. See also option 3 in section “Log on” on page 24.
Note: Using the Free Seating feature by entering
* 1 1 * Authorization Code * extension No. #, is not
applicable.
Dialog 4422 IP Office28

Incoming Calls

Answer calls

A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will ring on more than one phone, see section Parallel Ringing
on page 32.
On Line 1
Normally you will receive calls on Line 1.
u Lift the handset.
Incoming Calls
On Line 2 or Monitoring key
u Lift the handset.
ÖÔ Line 2 Press the flashing Line 2 key,
If you have an ongoing call (Line 1), the first call is put on hold.
or
ÖÔ Jim Press the flashing Monitoring key.
If you have an ongoing call (Line 1), the first call is put on hold.
Notes:
If a tone is heard, wait for the tone to stop before starting the conversation.
You can change the ring signal for the Monitoring key, see section Change ring signal for a Monitoring key” on
page 85.
29Dialog 4422 IP Office
Incoming Calls
Handsfree
(Dialog 4422 v. 2 phone only).
ÖÔ Line Press the flashing Line key,
or
ÖÔ Jim Press the flashing Monitoring key.
Note: You can change the ring signal for the Monitoring key,
see section Change ring signal for a Monitoring key” on
page 85.
í Press to terminate a handsfree call.
On another extension
You can answer a call to another extension:
uz Lift the handset and call the ringing extension.
Busy tone.
Busy
A Andersson 3345
8 Press.
Note: France, press 4; Sweden, press 6
Dialog 4422 IP Office30
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