Ericsson 4187 Plus User Manual
Dialog 4187 Plus
Analog Telephone for Ericsson MX-ONE™ Telephony System and Ericsson MD110
User Guide
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Title
EN/LZT 103 012 R1A
© Ericsson Enterprise AB 2006
Table of Contents
Welcome ..........................................................4
Important User Information ...............................6
Description ....................................................... 7
Free Seating ................................................... 15
Incoming Calls ...............................................16
Outgoing Calls ...............................................21
Call List ..........................................................35
Phonebook ....................................................37
During Calls ....................................................43
Call Forwarding ..............................................49
Absence Information ......................................61
Messages ......................................................63
Group Features ..............................................69
Other Useful Features .....................................71
Settings ..........................................................78
Accessories ...................................................91
Installation ......................................................93
Troubleshooting ..............................................97
Glossary .........................................................98
Index .............................................................. 99
Table of Contents
3Dialog 4187 Plus
Welcome
Welcome
Welcome to the user guide for the Ericsson Dialog 4187 Plus. This
guide describes the available features of the telephone when it is
connected to Ericsson MX-ONE™ Telephony System and
Ericsson MD110.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
Depending on the version and configuration of the exchange that
your telephone is connected to, some of the functions and features
that are described in this user guide may not be available. There
may also be some differences in the way your telephone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: At start up, this phone requires a charging time of
approx. 30 seconds before fully operational. See section
“Charging procedure before use” on page 96.
Dialog 4187 Plus4
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at:
http://www.ericsson.com/sdoc
5Dialog 4187 Plus
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
Dialog 4187 Plus6
21
Description
Description
1
22
2 3 4 5
6 7 8 9
18
15
16
17
23
13
14
10
11
12
19
20
(bottom side)
7Dialog 4187 Plus
Description
1 Display
2x24 characters. Indicates call duration and date and time. See
section “Display information” on page 11.
2Alarm
Set, confirm or view an alarm. See section “Alarm Clock” on
page 71.
3 Scroll left
Scroll left in the Call List, Phonebook and menus.
4 Scroll right
Scroll right in the Call List, Phonebook and menus.
5 Phonebook
Access your Phonebook. See section “Phonebook” on page 37.
6Program
a. Activate the programming mode. The key lamp flashes during
programming.
b. Show the duration of the last incoming call. See section “Call
Timer” on page 48.
7Delete
a. Delete the last entry. Also used as backspace.
b. Cancel an alarm. See section “Alarm Clock” on page 71.
8Pause
Insert a pause if you have to wait for dial tone. Also used to snooze
an alarm. See sections “Wait for dial tone” on page 22, “Pause
length” on page 86 and “Alarm Clock” on page 71.
9Call List
Both incoming and outgoing calls are shown. The Call List can
contain a maximum of 50 records. See section “Call List” on
page 35.
10 Message Waiting lamp
A flashing light indicates a waiting message. See section
“Messages” on page 63.
Dialog 4187 Plus8
11 Programmable keys (function keys)
Ten keys for storing frequently used numbers. You can store two
numbers per key (first level and second level). See sections “Dial by
a function key” on page 29 and “Set the number of programmable
keys” on page 84.
12 Microphone
Used for handsfree conversation.
13 Mute
a. Switch microphone on or off. See section “Mute” on page 44.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Silent ring” on page 18 and “Mute ring signal” on
page 18.
14 Loudspeaker on/off
Switch loudspeaker on or off. See section “During Calls” on
page 43.
15 Headset key
Activate headset. See section “Headset (optional)” on page 91.
16 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 43.
Description
Note: Sometimes it is required to change the flash time for
the R-key, see section “Flash time (R-key)” on page 85.
17 Volume control
Adjust the volume. See section “Handset, headset and
loudspeaker volume” on page 78.
18 Loudspeaker
19 Prog On/Off switch
Enable or disable the program key. See section “Enable/Disable
function key programming” on page 90.
20 Message Waiting switch
Switch Message Waiting indication on or off. Also used to reverse
the polarity in case of crossed line cables. See section “Message
Waiting indication” on page 90.
9Dialog 4187 Plus
Description
21 Data port
Used to connect a modem, PC or other phone equipment.
22 Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal
objects in the earcap region.
23 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
Dialog 4187 Plus10
Description
Display information
The display gives you visual feedback on all actions that you
perform. The following pages show examples of information
displays from different telephone states. The size of the display is
2x24 characters.
Idle phone (idle mode)
When your phone is idle, the upper line shows the telephone ID (if
programmed), see section “Telep h o n e ID ” on page 83. In this case
your extension number (4455) has been programmed as
telephone ID. The lower line shows the date and the time.
4455
01-15 10:38
Note: You can set different formats for the date and time,
see section “Date and Time” on page 81.
Missed call:
When a call has been received but not answered (missed) the
display shows.
4455 01 NEW
01-15 10:38
11Dialog 4187 Plus
Description
Incoming call
When an incoming call is ringing on your phone, the display shows
the caller information in the upper right corner. The caller
information can consist of either a name or number or both.
ELLEN BROWN
7436
When the call is answered, the caller information is presented in the
lower right corner and the Call Timer in the upper right corner.
4455 00:02:15
7436
Note: For earlier versions of the telephone system the caller
information will not be shown.
Outgoing call
During an outgoing call, the display shows the dialed number in the
lower right corner. The Call Timer in the upper right corner is also
displayed.
4455 00:02:15
7436
During programming
The display helps you during programming and shows the
activated menu, for example:
HEADSET PRESET
Dialog 4187 Plus12
Tones and signals
The following different tones and signals are sent from the
telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ring tone or queue tone every 4 seconds
Busy tone
Congestion tone
Number unobtainable tone
Description
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route
13Dialog 4187 Plus
Description
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Dialog 4187 Plus14
Free Seating
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
u Lift the handset.
*11* Dial.
Free Seating
z* Enter the authorization code and press.
z# Enter your phone number and press.
d Replace the handset to finish the procedure.
The display shows your phone number.
Note: An earlier version of the Free Seating feature uses
another procedure: To log on, dial
To log off
* 1 0 * extension No. #.
u Lift the handset.
#11# Dial.
d Replace the handset to finish the procedure.
Note: An earlier version of the Free Seating feature uses
another procedure: To log off, dial
# 1 0 #.
15Dialog 4187 Plus
Incoming Calls
Incoming Calls
Answer calls
A ring signal indicates an incoming internal or external call. You can
see the duration of incoming calls, see section “Call Timer” on
page 48.
Note: To answer calls via the headset, see section
“Headset (optional)” on page 91.
To answer an incoming call:
u Lift the handset.
Handsfree
 Press without lifting the handset.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂ Press to terminate a handsfree call.
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension.
You re c e ive busy tone.
8 Press.
Note: France, press
4; Sweden, press 6
Dialog 4187 Plus16
Incoming Calls
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting. You have two options.
Option 1:
Finish the ongoing call:
d Replace the handset.
The new call will be signalled on your phone.
u Lift the handset to receive the new call.
Option 2:
Ask the party you are speaking with to wait:
¸d Press and replace the handset.
The waiting call will be signalled on your phone.
u Lift the handset to receive the new call.
After finishing the new call:
d Replace the handset.
Your first call will be signalled on your phone.
u Lift the handset to receive the first call again.
17Dialog 4187 Plus
Incoming Calls
Mute ring signal
If the phone rings at an inconvenient moment:
É Press to suppress the ringing.
The ring signal will become silent. The Loudspeaker key and
RINGER OFF, in the display, are flashing.
4455 RINGER OFF
01-15 10:38
Note: When a headset is connected, both the
Loudspeaker key and the Headset key are flashing.
The display will toggle between
INCOMING CALL. When the calling party hangs up, the Mute
key lamp flashes and the display steadily shows
the phone is set for Silent ring (see below).
Press any key to turn the ring signal on again.
Silent ring
If you do not want to be disturbed by the ring signal but still want to
be able to answer an incoming call, you can switch off the ring
signal.
RINGER OFF and
É Press to switch off the ring signal.
The display shows
to indicate silent ringing. The ring signal will automatically be
switched on the next time you lift the handset or press any key.
RINGER OFF, and the Mute key lamp flashes
RINGER OFF, i.e.
Do not disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
*27# Dial to activate.
Special dial tone.
or.
#27# Dial to deactivate.
d Replace the handset to finish activation/deactivation.
Dialog 4187 Plus18
Parallel Ringing
The Parallel Ringing feature makes it possible for an incoming call
to ring several phones simultaneously and for the call to be
answered on any of the phones. The main advantage of this feature
is that you do not risk losing any calls.
The feature requires all the phones involved to be defined in a
Parallel Ringing list, which must be configured and initiated by
your system administrator. Because only calls to a main extension
will be distributed among the phones in the list, this main extension
also needs to be defined.
A call to a specific extension will not be distributed to other phones
in the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user
using the feature “Internal Follow-me”. See also section “Internal
Follow-me” on page 52.
To disable Parallel Ringing temporarily
u Lift the handset.
Incoming Calls
*21* z # Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the
list, follow the procedure for disabling the feature from the phone
with the main extension number and enter the number of the
answering position.
If you want to disable Parallel Ringing for one specific phone in the
list only, follow the procedure for disabling the feature from this
phone and enter its extension number.
Note: U.K., dial
* 2 * Number #.
d Replace the handset.
19Dialog 4187 Plus
Incoming Calls
To restore Parallel Ringing
u Lift the handset.
#21# Dial.
Note: U.K., dial
d Replace the handset.
Notes:
If you want to restore Parallel Ringing for all phones defined
in the list, follow the procedure for restoring the feature from
the phone with the main extension number and enter the
number of the answering position.
If you want to restore Parallel Ringing for one specific phone
in the list only, follow the procedure for restoring the feature
from this phone and enter its extension number.
# 2 #.
Dialog 4187 Plus20
Outgoing Calls
Make calls
Notes:
To make calls via the headset, see section “Headset
(optional)” on page 91.
You can see the duration of outgoing calls, see section “Call
Timer” on page 48.
How to make internal and external calls.
u Lift the handset and dial either:
z An extension number to make an internal call,
Outgoing Calls
or
0z the digit or digits to get an external line and the external
number.
Note: The digit or digits used for external call access,
depend on the configuration of the system.
d Replace the handset to end the call.
Notes:
You can make your calls more quickly, using Common
Speed Dialing numbers and by programming your own
Speed Dialing numbers, see section “Speed Dialing” on
page 27.
If you receive a queue tone when dialing the digit or digits
to get an external line (if the feature Least Cost Routing is
used in the system), keep waiting. Once a line becomes
free, you will receive a dial tone. If a warning tone is heard,
the selected line is marked “Expensive”.
21Dialog 4187 Plus
Outgoing Calls
Handsfree
With the handset on hook.
 Press without lifting the handset.
z Dial the number.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂ Press to terminate a handsfree call.
Wait for dial tone
Sometimes it is necessary to wait for a new dial tone after dialing
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
° Press.
Note: You can program the length of a pause, see section
“Pause length” on page 86.
Number presentation restriction
If you do not want your name and number to be displayed to the
person you are calling, you can use the following procedure.
Notes:
This feature is only available in newer versions of the
telephone system, and it might be blocked for use on your
extension (preprogrammed by your system administrator).
The number presentation restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.
u Lift the handset.
*42# Dial and wait for a new dial tone.
z Dial the number.
Your name and number is not indicated on the called person´s
display.
Dialog 4187 Plus22
Individual External Line
To make a call on a specific external line:
u Lift the handset.
*0* Dial.
z# Dial the individual external line number and press.
Outgoing Calls
z Dial the digit or digits to get an external line and the external
number.
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.
Note: To redial a number that incorporates a pause for a
new dial tone, you must indicate to the telephone where in
the number it must pause and wait for the new dial tone. To
do this, press the Pause key at the proper place in the
number. See section “Wait for dial tone” on page 22.
u Lift the handset.
*** Press to redial the last dialed external number.
Note: Finland and Sweden, dial
* * 0
23Dialog 4187 Plus
Outgoing Calls
When you receive a busy tone
If you call an extension and receive a busy tone or get no answer or
all external lines are busy you can use these methods:
Callback
If a called extension is busy or there is no answer:
6 Press.
It can take several seconds before the procedure is executed.
Note: France, Finland and Sweden, press
d Replace the handset to finish the procedure.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
u Lift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time.
If all external lines are busy (after dialing the digit or digits to get a
line):
6 Press.
Note: France, Finland and Sweden, press
z# Dial the external number and press.
d Replace the handset to finish the procedure.
When an external line becomes free, you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled.
u Lift the handset when you are called back.
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line.
5
5
Dialog 4187 Plus24
Cancel any single Callback
u Lift the handset.
#37* z Dial and enter the extension number.
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
#d Press and replace the handset.
Cancel all Callbacks
u Lift the handset.
#37# Dial.
d Replace the handset.
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify the extension by a call waiting signal.
Outgoing Calls
5 Press.
Note: France and Finland, press
Keep the handset off hook. When the called extension or the
external line becomes free, it will be called automatically.
Notes:
The Call Waiting feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Call Waiting is not allowed you will continue to receive a
busy tone.
6; Sweden, press 4
25Dialog 4187 Plus
Outgoing Calls
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4 Press.
Note: France and Sweden, press
Before the Intrusion is executed, a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Notes:
The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed, you will continue to receive a busy
tone.
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
8
*44* z Dial and enter the individual external line number.
#z Press and dial the digit or digits to get an external line.
Busy tone.
4 Press.
Note: France and Sweden, press
Before the Intrusion is executed, a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
8
Notes:
The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed you will continue to receive a busy
tone.
Dialog 4187 Plus26
Bypass
If this feature is allowed from your extension, you can bypass an;
activated Diversion, activated Follow-me or activated Absence
information on a specific extension.
u Lift the handset.
*60* z Dial and enter the extension number.
# Press and wait for answer.
Speed Dialing
Common Speed Dialing numbers
By using common Speed Dialing numbers, you can make calls
simply by pressing a few keys. The common Speed Dialing
numbers consist of 1–5 digits and are stored in the telephone system
(by your system administrator).
Outgoing Calls
uz Lift the handset and dial the common Speed Dialing number.
Individual Speed Dialing numbers
You can program up to ten frequently used phone numbers on the
digit keys 0–9 and use them as individual Speed Dialing numbers (if
this feature is allowed).
Note: In Finland, up to nine numbers, keys 1–9.
To us e :
u Lift the handset.
** ( 0– 9) Dial and press the relevant digit.
Note: Finland, dial
* * ( 1 – 9 ); Sweden, dial ( 0 – 9 ) #.
27Dialog 4187 Plus
Outgoing Calls
To program or change individual Speed Dialing numbers:
u Lift the handset.
*51* ( 0– 9) Dial and press the selected digit.
Note: Finland, dial
* 5 1 * ( 1 – 9 ).
*z Press and dial the phone number.
The digit or digits to get an external line, must be added before
external phone numbers.
#d Press and replace the handset.
Note: The programmed number may consist of a
maximum of 20 digits plus
dial tone from the public network.
To erase one programmed number:
u Lift the handset.
#51* ( 0– 9) Dial and press the selected digit.
Note: Finland, dial
# 5 1 * ( 1 – 9 )
#d Press and replace the handset.
To erase all programmed numbers:
u Lift the handset.
#51# Dial.
d Replace the handset.
*, which indicates the second
Dialog 4187 Plus28
Outgoing Calls
Dial by a function key
You can program and activate directory numbers (extensions and
Common Speed Dialing numbers) on the programmable keys.
It is possible to store up to 20 numbers (two numbers/key) and the
number can consist of maximum 24 digits. See section “Set the
number of programmable keys” on page 84.
u Lift the handset.
Wait for dial tone.
Head Office î Press to make a call (preprogrammed).
Note: To dial a number that is stored on the second level,
press the preprogrammed key twice.
Program
Notes:
Make sure that the programming slide switch is set to the
“Prog On” position. See section “Enable/Disable function
key programming” on page 90.
The Message Waiting key is treated as a normal
programmable key.
Program a directory number on the programmable keys:
² Press.
The key lamp is flashing during programming.
î Press a programmable key.
Note: To store a number on the second level, press the
programmable key twice.
If a number is already stored, it is displayed (example):
DIAL-BY-NAME KEY
0-00460812345678
z
Dial the number.
You can use any directory number, e.g. a Common Abbreviated
Number or a colleague’s extension number. You can also store a
pause (multiple pauses possible), the R-key feature or any
procedure that contains
* or #.
29Dialog 4187 Plus
Outgoing Calls
A previously stored number is automatically erased. If you want to
erase a number, press the Delete key repeatedly and save without
a telephone number.
To store a number that incorporates a pause for a new dial tone,
see section “Wait for dial tone” on page 22.
³² Press to save and exit.
Notes:
You can remove the transparent cover in order to write the
names beside the keys.
Use the DCM (Designation Card Manager) to make and
print your own designation cards. DCM is included on the
Enterprise Telephone Toolbox CD or it can be downloaded
from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson
Enterprise certified sales partner.
Checking stored numbers
To see a programmed directory number on a programmable key:
² Press.
î Press a programmable key.
Note: If your phone is set up for 20 numbers; One press will
display the number on the first level, a double press will
display the number on the second level.
³² Press to save and exit.
Dialog 4187 Plus30
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