Ericsson 3213 User Manual

User Guide

Dialog 3213

System telephone for MD110, release BC7-BC10

Dialog 3213

Welcome

Welcome to the User Guide for the Dialog 3213 telephone in the Ericsson Enterprise business communication system MD110, release BC7-BC10.

It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.

Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. Step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User Guide for your reference.

Function descriptions that do not include speaking in the handset, are described off-hook, if nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset.

Some markets use differing codes for some functions. In this guide, all functions are described using the most common code for every specific function. As a note the markets and their differing code is shown.

The User Guide describes the facilities of the Ericsson Enterprise communication system and the Dialog 3213 telephone as they are programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

Note: Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.

Dialog 3213

Table of Contents

page

Description ................................................4

Incoming Calls ..........................................6

Outgoing Calls ..........................................8

During Calls ............................................11

When You Receive a Busy Tone ............17

Call Forwarding ......................................21

Internal Messages ..................................32

Voice Mail ..............................................34

Information ............................................37

Abbreviated Numbers ............................39

Call Metering ..........................................44

Group Facilities ......................................46

Other Useful Facilities ............................48

Paging (optional) ....................................57

Authority ................................................62

Programming and Adjustments ..............67

Audible Signals ......................................76

Visible Signals ........................................78

Display Information ................................79

Option Unit/Vocabulary ..........................83

Installation ..............................................84

Labels ....................................................87

Index ......................................................88

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Dialog 3213

Description

Program

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

Transfer

Inquiry

Access 2

Access 1

•

Dialog 3213

MD110

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

Program

MD110

Transfer

Inquiry

Access 2

Access 1

•

1 Display

3x40 characters. See section ”Display information”.

2 Soft keys

The functions depend on the traffic state. When you are requested to ”(see display)”, press the required key to access the function.

3 Programming

See section ”Programming”.

3 4 5

6 8

12 13

Dialog 3213

Description

4 Callback

See section ”When you receive a busy tone”. Function can be removed or moved to other programmable function key by system administrator.

5 Diversion (follow-me)

See section ”Call forwarding”. Function can be removed or moved to other programmable function key by system administrator.

6 Programmable function keys

See section ”Programming”.

7 Programmable function key/Headset key

Normally a programmable function key as described at 6. With Option unit DBY 410 02 (optional accessory) installed under the telephone, the key is dedicated to be programmed by the system administrator as the Headset key. See section "Other useful facilities/Headset”.

8 Transfer

See section ”During calls”.

9 Triple access line

For handling calls. Access 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.

10 Menu key

When the telephone is in idle state, press to switch between ”idle message” and soft key descriptions.

11 Volume control

See section ”Adjustments”.

12 Mute

a) To switch the microphone on or off during a call. b) To switch off the ringing signal in idle state or when ringing. See sections ”During calls” and “Audible signals”.

13 Loudspeaker on/off

See section ”During calls”.

14 Clear

To disconnect calls, exit a function or clear the display in programming. Can always be pressed instead of replacing the handset.

15 Optional key panel

With 17 dual-function programmable keys. One or two panels can be connected.

16 Handset

Supplied with hearing aid function as standard.

17 Optional pull-out leaf for easy guide

See inside of the back cover.

Dialog 3213

Incoming Calls

Answer calls

A ringing signal and a flashing lamp indicate an incoming call.

On Access 1

Normally you will receive calls on the Access 1 line.

Lift the handset

On any other line key

Lift the handset

Press the flashing line key

Handsfree

Press the flashing line key

You are connected to the caller via the loudspeaker and microphone.

Press to terminate a handsfree call

Dialog 3213

Incoming Calls

On another extension

You can answer a call to a phone in another room:

Call the ringing extension

Note: The display image might differ from the above.

Press

Notes:

- You can also press

CUP (see display) or On-hold/Pick-up

(function key pre-programmed by you).

- France-press 4; Sweden-press 6

Answer a second call during an ongoing call

If your telephone is pre-programmed with a ”Free on 2nd access” key, you can receive another call, if this function is activated.

Free on 2nd Access Press to activate / deactivate

When Free on 2nd access is active the lamp is lit.

Note: Function key pre-programmed by system administrator.

You have an ongoing call on Access 1, when the Access 2 key flashes to indicate a new incoming call:

Access 2 Press to answer

The first call is put on hold.

Access 1 Press to switch back to the first call

The second call is put on hold. You are connected to the first caller.

Press to terminate the connected call

Note: If the calling party has activated Call waiting, you

can receive a second call even if Free on 2nd access is not activated.

14:25 12FEB 2001

2222

LNR CAW CUP INT

Dialog 3213

Outgoing Calls

Make calls

How to make internal and external calls:

Lift the handset and proceed depending on call type:

Internal calls

Dial the extension number

External calls

Dial the digit or digits to get an external line

Dial tone.

Note: The particular digit or digits used in your office, e.g. 0 or 00.

Dial the external number

or Press to end the call

Note: If you receive a queue tone when the digit or digits

to get an external line are dialled (optional function Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”.

Dialog 3213

Outgoing Calls

Handsfree

With the handset on hook:

Dial the number

You are connected via the loudspeaker and microphone.

Press to terminate a handsfree call

Note: You can make your calls faster by using common

abbreviated numbers and by using your own programmed abbreviated numbers. See section ”Abbreviated numbers”.

Individual external line

To make a call on a specific external line:

*0*

Press

Dial the individual external line number and press

Dial the digit or digits to get an external line and the external number

Last external number redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not.

Lift the handset

***

Press to redial the saved number

The last external number is automatically redialled.

Notes:

- You can also press LNR (soft key). LNR is only available if shown in display.

- Finland and Sweden-press **0

Dialog 3213

Outgoing Calls

Save external number

When you make an external call, you can save the number in order to redial the same number easily. Any previously saved number is erased.

To save an external number:

Redial Press before you finish the call

Note: Function key pre-programmed by system administrator.

Redial number

Lift the handset

Redial Press to redial the number

Note: Function key pre-programmed by system administrator.

Dialog 3213

During Calls

Group listening (loudspeaking)

This function lets other people in your room listen to your telephone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.

During an ongoing conversation:

Press to switch between loudspeaker and handset

When the key lamp is lit, the other party´s voice is heard on the loudspeaker.

Note: You can adjust the volume, See section ”Adjustments”.

From loudspeaking to handsfree

Replace the handset

Handsfree conversation.

From handsfree to loudspeaking

Lift the handset and press

Press to end the call

Dialog 3213

During Calls

From handset to handsfree

Press and replace the handset

Handsfree conversation.

Press to end the call

From handsfree to handset

Lift the handset

Conversation via the handset.

Mute

Press to switch the microphone on or off

When the lamp is lit, the person on the line cannot hear what is being said in your room.

Dialog 3213

During Calls

Inquiry

You have speech connection on Access 1 and want to make an inquiry to an internal or external party.

Inquiry Press

Note: You can also press Access 2.

Call the second party

The first party is put on hold (the Access 1 key lamp flashes slowly). When the other party answers you can switch between the calls (refer back), transfer the call, create a conference and end one of the calls.

Press to end the inquiry call

The second party is disconnected.

Access 1 Press to return to the first party

Refer back

The key lamp flashes for the call put on hold.

Access 1 Press to put second party on hold

First party is connected.

Inquiry Press to put first party on hold

Second party is connected.

Press to terminate the connected call

Dialog 3213

During Calls

Transfer

You want to transfer an ongoing call.

Inquiry Press

Call the second party

Transfer Press before or after answer

The ongoing call is transferred.

Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialled extension is busy or transfer is not allowed, your phone will ring again.

Conference

With this procedure you can include up to seven parties in a conference. Only the conference leader can admit participants. During the conference a tone will be heard every 15th second.

You have an ongoing conversation (Access 1) and want to establish a telephone conference. You will become the conference leader.

Inquiry Press

Note: You can also press Access 2.

Call the second party

Wait for answer.

Press to establish a conference

Note: You can also press: CONF (see display) or

Conference (function key pre-programmed by you).

Repeat the procedure to add more conference members

Replace the handset to leave the conference

Dialog 3213

During Calls

On hold

You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another.

Individual

Press the ongoing call line key and replace the handset

The key lamp flashes slowly.

Press the line key again to resume the call

Common

Press

Notes:

- You can also press: CUP (see display) or On hold/Pick-up (function key pre-programmed by you).

- France-press 4; Sweden-press 6

Replace the handset

The key lamp flashes slowly.

To resume the call on your own extension:

Press the line key

To resume the call on another extension:

Call the extension where the call was put on hold

Press

Notes:

- You can also press: CUP (see display) or On hold/Pick-up (function key pre-programmed by you).

- France-press 4; Sweden-press 6

Dialog 3213

During Calls

Send caller identity code at transfer

When transferring a call you can send the caller´s identity code or number to the receiver´s display.

You have speech connection with an external party on Access 1.

Inquiry Press to put the call on hold

Note: You can also press Access 2.

Press

Dial the caller´s identity code or number and press

Call the second party

Transfer Press before or after answer

The ongoing call is transferred with the caller´s identity code or number.

Note: You can only use this function if the receiver´s telephone is programmed to handle identity codes. This function is only available in newer versions of the telephone exchange.

Dialling during a connected call

When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.

During an ongoing call:

Press and dial the requested digits

Entered digits are transferred as DTMF signals.

Notes:

- You can also press ETE (see display).

- Finland-press 1 and dial the required digits.

Dialog 3213

When You Receive a Busy Tone

Busy extension or external line

If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods:

Automatic callback

If a called extension is busy or there is no answer:

Press

Notes:

- You can also press: CAB (see display) or Callback (function key pre-programmed by you).

- Finland and Sweden-press 5

Replace the handset to finish procedure

You are called back (recall ringing signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled.

Lift the handset when you are called back

The system calls the extension.

Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on the Access 1 line.

14:25 12FEB 2001

EXTENSION BUSY 4444

LNR CAW CUP INT

Dialog 3213

When You Receive a Busy Tone

If all external lines are busy (after dialling the digit or digits to get a line):

Press

Notes:

- You can also press: CAB (see display) or Callback (function key pre-programmed by you).

- Finland and Sweden-press 5

Dial the external number and press

Replace the handset to finish procedure

When an external line becomes free you will be called back (recall ringing signal). You have to answer within eight seconds, otherwise the Callback service is cancelled.

Lift the handset when you are called back

The system calls the external number.

Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on the Access 1 line.

Cancel any single callback

Press and dial the extension number

Note: To cancel a single Callback on a specific external

line, dial the digit or digits to get a line instead of the extension number.

Press

Cancel all callbacks

Press

Dialog 3213

When You Receive a Busy Tone

Activate call waiting

If you urgently wish to contact a busy extension or external line, you can notify it by a call waiting signal.

Press

Notes:

- You can also press: CAW (see display) or Call waiting (function key pre-programmed by you).

- France and Finland-press 6; Sweden-press 4

Keep handset off-hook. When the called extension or the external line becomes free, it will be called automatically.

Note: The call waiting function might be blocked for use on your extension (programmed by system administrator). If call waiting is not allowed you will continue to receive a busy tone.

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

Press

Note:

- You can also press: INTR (see display) or Intrusion (function key pre-programmed by you).

- France and Sweden-press 8

Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The Intrusion function might be blocked for use on your extension (programmed by system administrator). If Intrusion is not allowed you will continue to receive a busy tone.

Dialog 3213

When You Receive a Busy Tone

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

Press and dial the individual external line number

Press and dial the digit or digits to get an external line

Busy tone.

Press

Notes:

- You can also press: INTR (see display) or Intrusion (function key pre-programmed by you).

- France and Sweden-press 8

Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The Intrusion function might be blocked for use on your extension (programmed by system administrator). If Intrusion is not allowed you will continue to receive busy tone.

Dialog 3213

Call Forwarding

Diversion

If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a pre-programmed answering position. During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted. You can still make calls as usual.

Diversion can be direct, on no answer, on busy or to another information service facility.

Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.

Order direct diversion from your own extension

The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by the system administrator.

Diversion Press

Note: Function key pre-programmed by system administrator. If you order diversion with the handset off-hook or the loudspeaker on, press the diversion key twice. You can also use the procedure below.

Press

Note: U.K.-press *2

Press

Note: Diversion can also be ordered and cancelled from

the answering position, use the same procedure as in section ”Internal follow-me”.

Dialog 3213

Call Forwarding

Cancel direct diversion from your own extension

Diversion Press

Note: Function key pre-programmed by system administrator. You can also use the procedure below.

Press

Note: U.K.-press #2

Press

Note: Diversion can also be ordered and cancelled from

the answering position, use the same procedure as in section ”Internal follow-me”.

Diversion when there is no answer

211

Press to order

Note: Finland and Norway-press *61

The incoming call is diverted after 3 signals.

Press

211

Press to cancel

Note: Finland and Norway-press #61

Press

Dialog 3213

Call Forwarding

Diversion when caller receives a busy tone

212

Press to order

Note: Finland and Norway-press *67

Press

212

Press to cancel

Note: Finland and Norway-press #67

Press

Diversion to another information service facility

218

Press to order

Press

218

Press to cancel

Press

Dialog 3213

Call Forwarding

Internal follow-me

All calls to your extension are diverted to an extension of your choice (within the private network). During follow-me you will hear a special dial tone and the diversion lamp indicates that your triple access line has follow-me. You can still make calls as usual.

Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), Internal follow-me is ordered and cancelled simultaneously on all lines.

Order from your own extension

Lift the handset

Diversion Press and dial the answering position number

Note: Function key pre-programmed by system administrator.

Diversion Press to order

Replace the handset

Note: You can also use the procedure below.

Press and dial the answering position number

Note: U.K.-press *2*No.

Press

Cancel from your own extension

Diversion Press

Notes:

- Function key pre-programmed by system administrator.

- You can also use the procedure below.

Press

Note: U.K.-press #2

Dialog 3213

Call Forwarding

Redirect from answering position

Press and dial your own extension number

Note: U.K.-press *2*No.

Press and dial the diversion number

Press to redirect

Calls are diverted to the answering position.

Note: Internal follow-me must be ordered from your own extension before you can redirect from answering position.

Cancel from answering position

Press and dial your own extension number

Note: U.K.-press #2*No.

Press

Dialog 3213

Call Forwarding

External follow-me

If external follow-me is allowed you can have all calls to your extension diverted to an external number of your choice. A special dial tone will be heard. You can still make calls as usual.

Order

Press and dial the digit or digits to get an external line and the external number

Press

Cancel

Diversion Press

Note: Function key pre-programmed by system administrator. You can also use the procedure below.

Press

Bypass diversion

If bypass diversion is allowed from your extension, you can bypass an activated diversion/follow-me on a specific extension.

Press and dial the extension number

Press and wait for answer

Dialog 3213

Call Forwarding

Personal number (optional)

With this function you can be reached on your normal office telephone number even if you are in another room, out of the office, at home, etc.

Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles. A search profile can be designed to fit the situation, i.e. In the office, On travel, At home, etc. Both internal or external telephone numbers can be used in a profile.

On your request, the search profiles are programmed or modified by the system administrator. See section “To design and order your search profiles”.

When the function is activated, incoming calls are transferred to different telephones or back-up services in your decided order. If an answering position in the profile is busy, the call can be transferred to another predefined position in the profile, i.e. Voice mail or a colleague. You can activate the function from your own office telephone or when out of the office, by using the Direct Inward System Access function (DISA).

To activate or change to another profile from your office telephone

Press

(1-5) Dial the search profile digit

Press

The display shows the chosen search profile digit.

Note: If the operator is included in the activated profile as an answering position, always inform the operator if you are absent. Use the Absence information function or call the operator. If Voice Mail is included in the activated profile, always update your greeting with absence information.

Dialog 3213

Call Forwarding

To cancel from your office telephone

Press

To activate or change to another profile from an external telephone

The external telephone must be of push button type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone pulses (DTMF).

Call the DISA function at your office

Dial tone.

Press

Enter the authorization code and press

Dial your own extension number and press

Dial tone.

Press

Dial your own extension number and press

(1-5) Dial the search profile digit

Press and replace the handset

Note: If the operator is included in the activated profile

as an answering position, always inform the operator if you are absent. Use the Absence information function or call the operator. If Voice Mail is included in the activated profile, always update your greeting with absence information.

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