Ericsson 250, 50 User Manual

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User´s Guide

BUSINESSPHONE 250

BUSINESSPHONE 50

Standard Telephone

Economyplus Telephone

FORVH

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BusinessPhone 250/50 - Standard Telephone

BusinessPhone 250/50 - Economyplus Telephone

QUICK REFERENCE GUIDE

ANSWER CALLS

Answer: or Line1

Answer on another extension: (Call ringing extension)

MAKE CALLS

Normal calls: (Extension no.) or

(External no.)

Common abbreviated number: (Abbreviated no.)

Dial by name: Ericsson Individual abbreviated number:

2«nd Airport

Last external number redial: Save external number: 2«nd Save/Redial

(Before you finish the call)

Redial: 2«nd Save/Redial

YOU GET BUSY TONE OR NO ANSWER

Automatic call-back:

(Lift handset when called back)

Camp on: (Keep handset off hook) Intrusion:

DURING CALLS

Switch to handsfree (Dialog 3211 & 3212 only):

Switch to handset (Dialog 3211 & 3212 only):

Group Listening: Individual hold: Line 1 (Flashing key to retake)

INQUIRY

Ongoing conversation: Inquiry

(Call 3rd party)

Back to first party: Line 1

REFER BACK

Press flashing key to connect: Line 1 or Line 2

or Inquiry

CONFERENCE

Ongoing conversation: Inquiry

(Call 3rd party) 2«nd

Conference

TRANSFER

Transfer a call: Inquiry

(Call 3rd party)

Transfer or

(Before or after answer)

MESSAGES

”Call me”: Message

Voice: Message Speak Play-back: Re-record: Speak Send: Receive messages: Message

CALL FORWARDING

Fixed diversion: 2«nd Diversion

Individual diversion: 2«nd

Diversion (New no.)

2«nd Diversion

Cancel diversion: 2«nd Diversion Follow me, re-direct from

answering extension:

(Own no.) (New no.)

Cancel from answ. extension:

(Own no.)

Bypass call forwarding:

(Extension no.)

INFORMATION

Enter information (pre-text): 2«nd Info

(Enter ”info code”+”completing info”

from list below)

Erase information: 2«nd Info

Time of return Date of return Lunch Meeting Vacation Illness

hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day

info code completing info

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This is a part of EN/LZTBS 102 095 R3A. Subject to alteration without prior notice

IMPORTANT NUMBERS

Number Function

Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1 Tie line number 2

POST DIALLING DIGITS

Number Function

Answer calls on another extension Automatic call-back Call waiting Camp-on Intrusion Radio paging

ABBREVIATED NUMBERS

Common Abbreviated Numbers

Individual Abbreviated numbers

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BusinessPhone 250/50 - Standard Telephone

BusinessPhone 250/50 - Economyplus Telephone

BUSINESSPHONE 250 / BUSINESSPHONE 50 STANDARD / ECONOMYplusTELEPHONES, DIALOG 3211 / 3212

part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG, Vienna, Austria.

The information in this document is subject to alteration without prior notice. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO

THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Ericsson Austria AG Business Group BusinessPhone Pottendorfer Strasse 25-27 A-1121 Vienna, Austria Telephone: +43-1-81 100-0 Telefax: +43-1-81 100-699

21XC_R3A 98-05-04 10.02 Sidan 2 (1,1)

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Welcome to the User´s Guide for the Standard and Economyplus telephones in the BusinessPhone 250 / BusinessPhone 50 system from Ericsson.

It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities there is a line of phones, designed for ease of use in every situation.

Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. On the Standard phone, step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User´s Guide for your reference.

The User´s Guide describes the facilities of the BusinessPhone system and the telephones with factory default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset.

The dual-functions keys allow two functions to be combined on the same keys, the primary shown above and the secondary shown below the line. To access the secondary function, you just press the key 2nd and then the function key.

Example:

To access the Information function:

Press the key 2nd

then press the combined key Message/Info

Dialog 3211 / 3212

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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TABLE OF CONTENTS

Description ..............................................................................5

Incoming calls ..........................................................................7

Outgoing calls ..........................................................................9

During calls............................................................................12

Call forwarding ......................................................................17

Information............................................................................21

Internal messages....................................................................25

Mailbox system ......................................................................27

Abbreviated numbers..............................................................31

Call Metering..........................................................................35

Group facilities ......................................................................36

Other useful facilities..............................................................40

Security ..................................................................................46

Least Cost Routing ................................................................48

ISDN facilities........................................................................49

Optional equipment ..............................................................55

Programming..........................................................................58

Display info............................................................................62

Visual signals ..........................................................................63

Audible adjustments ..............................................................64

Tones and signals....................................................................66

Glossary..................................................................................67

Installation ..............................................................................69

Useful hints ............................................................................71

Index ......................................................................................72

Quick reference guide ............................................................75

TABLE OF CONTENTS

Table Of Contents

page

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DESCRIPTION

2nd

Message

Info

Transfer

Diversion

Inquiry

Conference

Line 2

Read &

Line 1

Save/Redial

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

DESCRIPTION The graphic below is valid for the Standard as well as the

Economyplus telephone.

Note:The Economyplus telephone is not equipped with a display.

2 3

4 5

11 12

4 6 7 8 9

(continued)

1 Display (Standard telephone only)

2x20 characters. See section ”Display info”.

2 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

3 Message / Info

a. To send and receive messages. See section ”Internal messages”. b. Enter information. See section ”Information”.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DESCRIPTION

DESCRIPTION (continued)

4 Dual-function programmable keys (A-D)

Storing numbers and program functions. See section ”Programming”.

5 Dual-function programmable key (C) / Headset key

a. Storing numbers and program functions. b. The headset function is only available with option unit

(DBY 410 02) installed. The headset key is programmed by the system administrator. See section ”Optional equipment”.

6 Transfer / Diversion

a. Transfer an ongoing call. See section ”During calls”. b. Activate/Deactivate diversion. See section ”Call forwarding”.

7 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section ”During calls”.

8 Line 2 / Read & (Standard telephone only)

a. Line key 2 for in and outgoing calls. b. Read information (Standard telephone only). See section ”Information”.

9 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section ”Outgoing calls”.

10 Volume control

To adjust the volume. See section ”Audible adjustments”.

11 Mute

To switch the microphone on or off. See section ”During calls”.

12 Loudspeaker on/off

To switch the loudspeaker on or off. See section ”During calls”.

13 Clear

To disconnect calls or to clear the display in programming.

14 Loudspeaker

15 Handset with hearing aid function

Please note: The handset may retain small metal objects in the earcap region.

16 Microphone

Note: Not available on the Dialog 3201 and 3202 telephones.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INCOMING CALLS

INCOMING CALLS GENERAL A ringing signal and a flashing lamp indicates an incoming call.

On the Standard telephone, the display shows the number of the internal caller, if you are connected to a digital trunk line (ISDN), you will also see the number of the external caller (see also section ”ISDN facilities”). A trunk line is the same as an external line.

ANSWER CALLS

Lift the handset

Handsfree

Line 1 Press without lifting handset

Press without lifting handset

You are connected to the caller via the loudspeaker and microphone.

Press to terminate a handsfree call

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

On another extension You can answer a call to a phone in another room:

Call the ringing extension

You receive busy tone.

Press

(continued)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INCOMING CALLS

ANSWER CALLS (continued)

Allow calls on line 2 If you want to receive calls also while speaking you first need

to program ”Free on 2nd access” on a programmable key. See section ”Programming”.

Free on 2nd access Press to activate / deactive Free on 2nd access

(pre-programmed)

When Free on 2nd access is active the lamp lights and you can receive calls while speaking.

Answer a second call You are on the phone, when a muted ringing signal and a

line key flashes to indicate a new incoming call:

Line 2 Press the flashing line key

The first call is parked.

To switch back to the first call:

Line 1 Press the first line key

The second call is parked. You are connected to the first caller.

Press if you want to terminate the ongoing call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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OUTGOING CALLS

OUTGOING CALLS GENERAL Sometimes you make a call but the person isn´t available.

These functions will help you in your attempts to establish contact with the called party.

MAKE CALLS How to make internal and external calls.

Lift the handset and dial either:

An extension number to make an internal call,

The digit(s) for external calls and external number

Note:Which digit to press for external calls, depends on the configuration of the system.

or To end the call

Note:You can make your calls faster, using common abbreviated numbers and by programming your own abbreviated numbers.

Handsfree Without lifting the handset, just press a line key, or the

loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone.

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

LAST EXTERNAL NUMBER REDIAL When you initiate an external call the system automatically

stores all the dialled digits, irrespective of whether the call was successful or not.

Press to redial the last dialled external number

The display will show the dialled number.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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OUTGOING CALLS

SAVE EXTERNAL NUMBER When you make an external call, you can save the number in

order to redial it easily. Previously saved number is erased.

Save number Before you quit the call:

2nd Press

Save/Redial Press to save the dialled number

Redial number

2nd Press

Save/Redial Press to redial the saved number

AUTOMATIC CALL-BACK You call an extension and receive busy tone or get no answer.

Press

Verification tone.

or Press or replace the handset to finish the

procedure

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled.

Lift the handset when you are called back

(You can also press the line or loudspeaker key to answer in handsfree mode.)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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OUTGOING CALLS

BUSY EXTENSION You call an extension and receive busy tone.

Camp-on You can notify a busy extension of your call by a muted

ringing call (if this function is allowed).

Press to camp on

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow camp-on.

Intrusion You can intrude on an ongoing call on a busy extension

(if this function is allowed).

Press to intrude

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DURING CALLS

DURING CALLS GENERAL The BusinessPhone 250 /BusinessPhone 50 system allows

you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.

GROUP LISTENING You have an ongoing conversation via the handset.

Press to switch the loudspeaker on or off

When the lamp lights, the loudspeaker monitors the call.

Note:You can adjust the volume, see section ”Audible adjustments”.

FROM HANDSET TO HANDSFREE You have an ongoing conversation via the handset.

Press to switch the loudspeaker on

You are now in the group listening mode.

Replace the handset

Handsfree conversation.

Note:You can adjust the volume, see section ”Audible adjustments”.

Press to end the call

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

FROM HANDSFREE TO HANDSET You have an ongoing handsfree conversation.

Lift the handset

Conversation via the handset.

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DURING CALLS

MUTE You have an ongoing conversation.

Press to switch the microphones on or off

When the lamp lights, the caller will not be able to hear the conversation in your room.

INQUIRY During an ongoing conversation you like to make an inquiry

to an internal or external party.

Inquiry Press

The first call is put on hold (the lamp flashes slowly).

Call the third party

When the third party answers you can switch between the calls, create a conference and end one of the calls.

End inquiry

Press to end the inquiry call

The second call is disconnected.

Line Press to retake the first call

Now you are connected to the first party.

REFER BACK You have an ongoing conversation on e.g. Line 2 and want to

refer back to the parked call on Line 1. The lamp flashes at the parked call.

Line 1 Press to park the second call

First call is connected.

Inquiry or Line 2 Press to park the first call

Second call is connected.

Press to end the ongoing call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DURING CALLS

TRANSFER You have an ongoing internal or external conversation and

you want to transfer the ongoing call.

Inquiry Press

Call the third party

You can transfer the call before answer or wait for answer.

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”.

Transfer Press

Replace the handset

The call is transferred. External calls might only be transferred with the Transfer-key, if this state of connection is allowed by the system-programming.

Transfer to a busy extension You can even transfer calls to busy extensions. The other party

will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if campon is allowed).

Call-back You are called back, if you have transferred an external call and

the other extension has not answered the call within a certain time. Your telephone will ring again.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DURING CALLS

CONFERENCE You have an ongoing conversation and you want to

establish a telephone conference.

Inquiry Press

Call the third party

2nd Press

Conference Press to establish a three party conference

Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.

Repeat the procedure to include other persons to the conference

In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

15 Sep 10:35 +15°

CONFERENCE S

INDIVIDUAL HOLD You have an ongoing conversation, i.e. the ”Line 1”-key is lit.

Now you want to park the ongoing call for a short while.

Line 1 Press the line key

The lamp flashes slowly.

Line 1 Press again to retake the parked call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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DURING CALLS

COMMON HOLD

Hold Press (pre-programmed)

Line 1 Press to pick up on own extension

The line key lamp flashes slowly. The call can be picked up on any extension within one minute, or else it will recall on the holding extension.

Pick up on another extension:

Call the extension that put the call on hold

Press

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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CALL FORWARDING

CALL FORWARDING GENERAL When you are not available to take calls or decide to answer

your calls on another extension, it is useful to forward your calls to an alternate answering position.

If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Note:You can still make calls as usual.

Diversion on no reply If you are not available to answer incoming calls (internal

or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy If your extension is busy and you receive an incoming call

(internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address.

FIXED DIVERSION This function directs your calls to a pre-programmed

answering position (e.g. secretary).

Activate fixed diversion

2nd Press

Diversion Press to activate diversion

Cancel diversion

2nd Press

Diversion Press to cancel diversion

All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state.

15 Sep 10:35 +15° DIVERSION 4736->5450

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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CALL FORWARDING

PROGRAM FIXED DIVERSION ADDRESS If you need to program a new diversion address:

Dial to start programming

2nd Press

Diversion Press

Dial new diversion address

2nd Press

Diversion Press

Press to finish the procedure

INDIVIDUAL DIVERSION This feature gives you the possibility to divert your calls to

any directory number, e. g. to a colleague’s extension or a common abbreviated number (e. g. your car telephone). Depending on the programming, external calls can also be diverted to an external diversion address (or otherwise to the operator).

Activate individual diversion

2nd Press

Diversion Press and dial the new directory number

Any directory number.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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CALL FORWARDING

2nd Press

Diversion Press

Special dial tone. The diversion lamp lights and remains lit. The display shows the actual follow me state.

Press to finish the procedure

You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active.

Cancel diversion

2nd Press

Diversion Press

Individual diversion is cancelled. The lamp extinguishes.

FOLLOW ME To activate Follow me, ”Individual Diversion” must be active

on your telephone.

Activate Follow me

(continued)

Dial

Dial your number and press

Dial the new number and press

Special dial tone.

Press to finish the procedure

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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CALL FORWARDING

FOLLOW ME (continued)

Cancel Follow me Follow me and individual diversion can also be cancelled

from the answering position.

Dial

Dial your number

Press

Dial tone.

Press to finish the procedure

BYPASS CALL FORWARDING Bypass call forwarding makes it possible to call a specific

extension, even if call forwarding is activated on this extension.

Dial

Enter extension number

Press

You will be connected to the specified extension, no matter if it has activated diversion direct, diversion on busy, diversion on no reply or follow me.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INFORMATION

INFORMATION GENERAL If you are not in the office for a certain period of time (e.g.

meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info.

Note:This will not work, if the voice information is used as a personal greeting for your individual mailbox.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your return.

2) Voice information

Record a voice message and name your absent information.

ENTER INFORMATION To store text or voice information.

2nd Info Press

When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section ”receive message”.

Select ÓPre-defined textÓ or ÓVoice informationÓ

(continued)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INFORMATION

ENTER INFORMATION (continued)

Pre-defined texts From the table below:

Enter ÓCodeÓ and

Enter ÓCompleting infoÓ

Code Completing info

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Press to enter the information

Press to finish the procedure

The programmed absence info will be shown on the display. Internal callers receive the information on the display

(or as spoken information to callers without display phone).

Pre-defined texts Example: Vacation, back June 27

2nd Info

If you do not know the time of return, just press #. Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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Voice information

2nd Press

Info Press and speak

INFORMATION

Press to play-back and listen to your recording

Press and speak to re-record

Press to activate

Information active.

Press to finish the procedure

Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info.

Note:You can dial your own extension number if you want to check your information.

ERASE INFORMATION, SAVE INFORMATION

2nd Press

Info Press to erase info

Info Press to deactivate and save for later use

Information is passive.

Press to finish the procedure

(continued)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INFORMATION

ERASE INFORMATION, SAVE INFORMATION (continued)

Use saved information When the information is switched off:

2nd Press

Info Press to activate saved info

The Message/Info lamp lights. Information is active.

Press to finish the procedure

RECEIVE INFO FOR DIVERTED CALLS Note: This chapter only applies to the Standard telephone.

A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has text or voice info programmed.

Text info programmed

2nd Press

Read & Press and hold to read text info

Voice info programmed

Inquiry Press

ANDERSEN A 200& BURNES B 210 S

ANDERSEN A 200% BURNES B 210 S

Dial Andersens number to receive the voice information

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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INTERNAL MESSAGES

INTERNAL MESSAGES GENERAL You can send a call-back or a voice message when you call an

extension and receive busy tone or get no answer. Your incoming messages are indicated on your telephone by a rapidly flashing message-key.

SEND MESSAGE To send a message to an extension when you receive busy

tone or get no answer.

15 Sep 10:35 +15° BURNES B 201 B

Call-back Send a ”call me” message.

Message Press

Press to send

Voice

Message Press

Press and speak a voice message

Press to play-back and listen to your recording

Press and speak to re-record

Press to send

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Standard Telephone / Economyplus Telephone

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INTERNAL MESSAGES

RECEIVE MESSAGE The message lamp flashes rapidly.

Message Press to receive a message

”Call me” messages will call the sender automatically. Voice messages will be heard via the speaker or the handset. The message lamp is flashing rapidly during the procedure and will extinguish after the last message.

Note: Depending on the configuration, you might be asked for your personal code before you can retrieve your messages. See section ”Security”.

Press to finish the procedure

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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MAILBOX SYSTEM

MAILBOX SYSTEM GENERAL While you are away from the office, callers can leave

messages in your individual or in a common mailbox. You are also able to record your personal greeting.

The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user.

INDIVIDUAL MAILBOX SYSTEM Callers are able to leave messages in your individual mailbox.

Activate Divert your extension to the mailbox system.

Press

2nd Press

Diversion Press

(continued)

Dial the number to the mailbox system

Please ask the system administrator for your defined mailbox number.

2nd Press

Press to finish the procedure

When the diversion to your mailbox is activated, the Diversion lamp shows steady light.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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MAILBOX SYSTEM

INDIVIDUAL MAILBOX SYSTEM (continued)

Deactivate

2nd Press

Diversion Press

Retrieve messages internally The message lamp flashes rapidly.

Message Press to retrieve a message

Further procedure, see section ”Internal messages - Receive message”.

Retrieve messages externally To retrieve your messages from an external position:

Dial your company«s telephone number

Dial the number to the mailbox system

During the procedure you will be asked for your extension number and your personal code.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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MAILBOX SYSTEM

COMMON MAILBOX SYSTEM Callers are able to leave messages in the common mailbox.

Activate Divert your extension to the mailbox system.

Press

2nd Press

Diversion Press

Dial the common mailbox number

Please ask the system administrator for your defined mailbox number.

2nd Press

Diversion Press

Press to finish the procedure

When the diversion to your mailbox is activated, the Diversion lamp shows steady light.

Deactivate

2nd Press

Diversion Press

Retrieve messages internally

Common mailbox Press the common mailbox key (pre-programmed)

During the procedure you will be asked for your extension

(continued)

number and your personal code. See section ”Security”.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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MAILBOX SYSTEM

COMMON MAILBOX SYSTEM (continued)

Retrieve messages externally To retrieve your messages from an external position:

Dial your company«s telephone number

Dial the common mailbox number

During the procedure you will be asked for your extension number and your personal code.

PERSONAL GREETING When you have diverted your extension to the individual-

or common mailbox system, you can leave a personal greeting to the caller.

1) Enter the information

Pre-defined texts or voice information. How to enter information, see section ”Enter information”.

2) Activate diversion to the mailbox system

How to activate, see sections ”Individual mailbox system” or ”Common mailbox system”.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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ABBREVIATED NUMBERS

ABBREVIATED NUMBERS GENERAL By using abbreviated numbers, you can make calls simply

by pressing a few keys. Frequently used external numbers are stored as ”common

abbreviated numbers” in the exchange. Up to 14 ”individual abbreviated numbers” (your personal

most frequently used external numbers) can be stored and used. You have two options to do this:

Option 1 Via a programmable key

4 individual abbreviated numbers can be programmed on the keys A to D.

Option 2 Via the keypad

10 individual abbreviated numbers can be programmed on the keys ”**0” to ”**9”.

COMMON ABBREVIATED NUMBERS External numbers are stored centrally in your BusinessPhone

system. Common abbreviated numbers have a maximum of 4 digits and can be dialled from every extension that has the authority to do so.

Dial the common abbreviated number

Please refer to your telephone directory.

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Standard Telephone / Economyplus Telephone

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ABBREVIATED NUMBERS

DIAL-BY-NAME You can program and activate directory numbers (extensions

and common abbreviated numbers) on the programmable keys.

Thomas P Press to make a call (pre-programmed)

Program dial-by-name How to program an internal directory number on a key

A to D.

Enter programming mode

Press a programmable key

Press

Press the programmable key again

Dial the number

You can use any directory number, e.g. a common abbreviated number or a colleague’s extension number.

Press the programmable key again

Press to finish the procedure

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Standard Telephone / Economyplus Telephone

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ABBREVIATED NUMBERS

INDIVIDUAL ABBREVIATED NUMBERS VIA A PROGRAMMABLE KEY You can program and activate your most frequently used

external numbers on the 2nd layer of a programmable key.

2nd Press

Airport Press to make a call (pre-programmed)

Program individual abbreviated number How to program external numbers on the keys A to D.

Enter programming mode

2nd Press

Press a programmable key and dial the digit(s) for external calls

Note:Which digit to press for external calls, depends on the configuration of the system.

Dial the external number

The number can consist of up to 24 digits.

Press the programmable key again

Press to finish programming

Note:The dual-function keys allow individual abbreviated numbers and other functions e.g. dial-by-name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function. You can also program your most frequently used external numbers via the keypad. See the following section.

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ABBREVIATED NUMBERS

INDIVIDUAL ABBREVIATED NUMBERS VIA THE KEYPAD You can program and activate your most frequently used

external numbers via the keypad.

Press and dial the abbreviated number

A number between 0 and 9.

Program individual abbreviated number How to program external numbers on the keys 0 to 9.

Enter programming mode

Select an abbreviated number between 0 and 9 and press

Dial the external number and press

The number can consist of up to 24 digits. Press *if you have to wait for dial tone.

Cancel one specific individual abbreviated number

Cancel all individual abbreviated numbers

Press to finish programming

Press

Enter an abbreviated number between 0 and 9 and press

Press

Conformation tone.

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CALL METERING

CALL METERING GENERAL Note:This chapter only applies to the Standard telephone.

When the BusinessPhone system is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information.

COST INDICATION During an outgoing external conversation the display shows

the actual costs. If you want to deactivate the cost indication.

Dial

Verification tone, the cost indication is deactivated.

Press

To activate the cost indication again for all further calls, repeat the procedure.

COST OF THE LAST CALL After finishing an outgoing external call, you have the possi-

bility to see the cost of the last call.

Dial

The display shows the cost of the last call.

Press to finish the procedure

READ OUT YOUR OWN COST COUNTER This is useful, when you want to check the accumulated

costs of your own counter.

Dial

The system shows the accumulated costs since the last reset.

Press to finish the procedure

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GROUP FACILITIES

GROUP FACILITIES GENERAL When you are working together in a team the following

group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls.

KEY SYSTEM With this function, all (or selected) external lines are

represented by pre-programmed keys on all phones. For each external line, a function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e. g. free, busy). You can also establish an external call by pressing the external line key.

Answer an external call To answer an external call, just press the flashing key.

(Depending on the programming of the system, an incoming external call will be announced with a flashing line-key and a ringing signal).

External line Press (pre-programmed)

Speech connection with the caller.

Make an external call To initiate an external call, just press the external line key.

The external line will be seized automatically.

External line Press a free line-key (pre-programmed)

Dial the desired number

If you make external calls in this way, you do not have to dial the digit(s) for external calls first.

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GROUP FACILITIES

SUPERVISION / TELEPHONE ATTENDANCE A function-key can also be programmed for supervision and

handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).

Traffic situation

Michael Ongoing conversation (lamp is on)

Michael Free extension (lamp is off)

Michael The extension is called (flashing lamp)

Pick-up calls for the group Your colleague’s extension is indicated on your phone by a

pre-programmed key.

Michael Press to answer the calls directly

Call a group-member

Michael Press to make the calls directly

(pre-programmed)

A flashing lamp beside the key indicates an incoming call.

(pre-programmed)

Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call.

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GROUP FACILITIES

GROUP HUNTING Your telephone can be included in a hunt group, where all

members are represented with one common directory

number. Incoming calls to the hunt group, follow the same procedure

as calls to normal directory numbers, then the call is directed to free extensions in the group. The hunt order within the group can be changed to suit your needs.

Only one group hunting call can be handled at a time, i.e. a second incoming group hunting call cannot be presented on your other line. However you can still receive group hunting calls to your extension number, if you are busy with a normal call

Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available, however the camp-on function can still be used.

16 hunt groups can be programmed, each containing 1 to 20 members. A hunt group member can be either an extension number, an operator console or a fictive number.

Line 1 Press the flashing line key

GROUP CALL PICK UP

To answer incoming group hunting calls:

In a Pick up group, any member can answer any individual call to group members. You answer a call to the group by

dialling a special answering number. Please ask your system administrator for the configured number.

Dial the group call pick up code

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GROUP FACILITIES

LOUDSPEAKER PAGING You can page all extensions in a group and give a voice

message.

Paging Press (pre-programmed)

All extensions in a group are called.

Paging Press again and hold the key (pre-programmed)

Give the voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the paging function will be terminated automatically.

Answer paging A short signal and a flashing ”Paging“-key will inform you

when a loudspeaker paging is received.

Paging Press (pre-programmed)

An internal call is established with the paging party.

COMMON BELL The common bell facility allows all extensions of the system

(operator included) to pick up the call from an extension that has been predefined as a common bell extension.

Dial the common bell pick up code

Please ask your system administrator for the common bell pick up code. You will immediately be connected with the calling party.

If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the ”number unobtainable” tone and their displays will show the message ”No call waiting at common bell”.

This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension.

Note:You can also program the common bell code on a function key.

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OTHER USEFUL FACILITIES

OTHER USEFUL FACILITIES GENERAL By using these facilities your productivity will be increased,

e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more...

REMINDER The phone can be set to remind you at any time within

the next 24 hours (multiple settings are allowed).

Press

Dial reminder time and press

(00-23) hour + (00-59) minute. Delete the at last entered digit with the ”minus“ key. Example: 1430.

REMINDER TIME 1430

Note: If you receive busy tone, your extension does not have the authority to set a reminder.

Cancel reminder

Press to finish programming

When the reminder time is reached, your phone rings with recall signal.

Press to cancel all settings

Press to finish the procedure

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OTHER USEFUL FACILITIES

ACCOUNT NUMBER You can place the costs for external calls on a selected

account number (up to 15 digits).

Enter account number before the call

Dial

Enter account number and press

Internal dial tone. Make the external call.

Enter account number during the call If your telephone has a pre-programmed account number-

key, you can also enter an account number during a call.

Account number Press (pre-programmed)

Enter account number and press

BACKGROUND MUSIC You can listen to background music over the loudspeaker on

your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number.

Background music Press to activate the music (pre-programmed)

The music automatically switches off when you make or receive calls and switches on again when the call is finished.

Press to cancel the music

Note:You can adjust the volume, see section ”Audible adjustments”.

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OTHER USEFUL FACILITIES

INTERCOM LINE A two-way direct call function between two extensions, for

instance in executive-secretary communication.

Intercom to Secretary Press to establish an intercom call

(pre-programmed)

Press to cancel the intercom call

TANDEM CONFIGURATION The tandem configuration is a unit, consisting of two telephones

using the same directory number. One of the telephones is

defined as the ”master” and the other one as the ”slave”.

This function enhances the communication for users that, for example, have a wired phone on their desk (the ”master telephone”) and need to be mobile within their company’s building with their own portable (the ”slave telephone”). Basically the tandem configuration works as follows:

To activate the tandem configuration

Slave log on/off Press (pre-programmed)

Press to log on the slave telephone

10 May 14:10 +15° 2nd USER LOGGED ON

For incoming calls:

• Both telephones are treated as 1 single extension. For outgoing calls:

• Both telephones are treated as 2 separate extensions.

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OTHER USEFUL FACILITIES

To deactivate the tandem configuration

Slave log on/off Press (pre-programmed)

Press to log off the slave telephone

For incoming calls:

• The ”Slave” telephone cannot be called and the ”Master” telephone works as a normal ”stand-alone” telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions.

Transferring a call between the members of a tandem unit

Inquiry Press and dial own directory number

Transfer Press

IMMEDIATE ANSWER It is possible to get automatic hands-free answering on

internal calls without pressing the line key. If you require this facility, please ask your system administrator.

Immediate answer Press the immediate answer key (pre-programmed)

Incoming calls will be indicated by one muted ringing signal, the On/Off lamp lights and the call comes straight in through the loudspeaker.

Note:To accept a transferred external call you must first press the Transfer key. The Immediate answer function is not available on the Dialog 3201 and 3202 telephones.

Cancel immediate answer

Immediate answer Press the immediate answer key (pre-programmed)

The lamp extinguishes.

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OTHER USEFUL FACILITIES

DIRECT INWARD SYSTEM ACCESS (DISA) If you are working externally and you have the need to make

business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.

Dial the public number of your company

followed by the DISA number

Please ask the system administrator for the defined DISA number.

Dial the external number

Note: During the procedure you will be prompted for your personal code. Which code to use and how to change it, see section ”Select Personal Code”. See last page for a card to remember these specific numbers.

AUTOMATED ATTENDANT The Automated Attendant facility sends voice instructions to

external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

Dial the Automated Attendant directory number

Please ask your system administrator for the Automated Attendant directory number.

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OTHER USEFUL FACILITIES

DOORPHONE The doorphone is used to monitor the admission to your

company, i.e you can open the doorlock from your phone.

Answering doorphone calls

Line 1 Press the flashing line key

You will be in speech connection with the calling party.

Opening of the doorlock After you have answered the doorphone, you can open the

door making an inquiry to the door-opener’s directory number.

Inquiry Press

Dial the door-opener«s directory number

Please ask your system administrator for the number.

Note:You can also program the door-opener’s directory number as a common abbreviated number or a function key.

NIGHT SWITCHING If you want this facility, please ask your system administrator.

This function is used for directing all incoming calls to one extension (answering position), for example when the office is closed.

Night Press to activate or deactivate (pre-programmed)

When the lamp lights, night switch is active. When the lights extinguishes, night switch is passive.

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SECURITY

SECURITY GENERAL You can block your extension in order to prevent

unauthorized use of your telephone, e.g if your external calls are placed on a specific account number.

BLOCK EXTENSION

Dial to block your extension

Verification tone.

Press to finish the procedure

Un-block extension

Dial

Dial your personal code and press to re-open

Verification tone. Your extension is open for use.

Press to finish the procedure

SELECT PERSONAL CODE You can use your four-digit code for blocking your phone

from unauthorized use, or for making external calls from any blocked extension.

Dial to select a new code

Dial your present code and press

The default personal code is “0000”.

Dial your new code and press

Verification tone.

15 Sep 10:35 +15°

#*72*-----*4321#

Press to finish the procedure

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SECURITY

BYPASS BLOCKED EXTENSION In order to make a call, you can temporarily bypass a

blocked extension.

Bypass own extension

Dial

Dial your personal code and press

Dial tone. You can make one call from your extension.

Bypass another extension This makes it possible to make a call on another, blocked

extension, by using your authority code.

Dial

Dial your personal code and press

Dial your extension number and press

Dial tone. You can make one call from the blocked extension.

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LEAST COST ROUTING

LEAST COST ROUTING GENERAL Least Cost Routing (LCR) automatically selects the cheapest

way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

LEAST COST ROUTING If the extension has been configured to use LCR, each

external call will be analysed and the cheapest way will be selected.

Use least cost routing

Dial the digit(s) for external calls and external number

The usual way of making an outgoing external call.

Calling least cost routing If LCR has been installed in your system, but your extension

is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

Dial the LCR code

Please ask your system administrator for the LCR code.

Dial the digit(s) for external calls and external number

Note:You can also program the LCR code on a function key.

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ISDN FACILITIES

ISDN FACILITIES GENERAL Note:This chapter only applies to the Standard telephone.

This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.

NUMBER IDENTIFICATION The main difference compared to the analogue public net

is the number identification between the connected parties.

09 Nov 14:40 +15°

431811005446 S

When you establish an outgoing external call, the public number of your system and your extension number will be sent to the caller. If the number of the answering party is different from the dialled one (for example, after a diversion), you will also be informed about the answering party´s number.

When you answer an incoming external call on your phone (or from another phone), you will see the caller´s number on the display. Your public number will be sent to the caller.

NUMBER SECRECY By pressing a pre-programmed ”number secrecy” key you

can choose not to show your complete number (public + extension number) to the connected party.

09 Nov 14:40 +15° DISPLAY REST S

Number secrecy Press a pre-programmed key to suppress

your complete number to the public net

The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.

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ISDN FACILITIES

ANSWER AN INCOMING CALL FROM AN ISDN-LINE A ring signal and a flashing lamp indicates an incoming call,

one of the following three cases will occur.

Example 1 : The public net provides the number of the caller.

Mr. Plattner with public number 0043 181100 4736 is calling.

09 NOV 14:40 +15°

431811004736 C

Example 2 : The caller has activated ”number secrecy”.

(The calling number will be suppressed.)

09 Nov 14:40 +15° DISPLAY REST C

Example 3 : The public net cannot provide the calling number, in this

case the normal number of the external line will be shown.

09 Nov 14:40 +15° EXTERNAL 701 C

Answer the call in the normal way.

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ISDN FACILITIES

MAKE AN EXTERNAL CALL ON AN ISDN-LINE Establish an external call in the normal way.

If the called party is also connected to a digital trunk line, your public number is shown on the called party´s display.

If the connected party number differs from the dialled one (for example : diversion or pick up from another extension), your display shows the new number.

Example : Called Party number 0043 181100 Extension 4736.

09 Nov 14:40 +15°

000431811004736 F

The desired extension 4736 will be answered by extension 5446.

09 Nov 14:40 +15°

000431811005446 S

When the connected party has activated ”number secrecy” (number suppression), your display shows the following information.

09 Nov 14:40 +15° DISPLAY REST S

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ISDN FACILITIES

MALICIOUS CALL IDENTIFICATION If you are disturbed by malicious external incoming calls,

you can request a number tracing from the network provider. If you cannot see the number of the caller or connected

party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.

Malicious call id. Press to register the connected number

(pre-programmed)

Press to register the connected number

If the function is accepted in the public net, your display shows the following information.

MCID ACCEPTED DISPLAY REST S

If you cannot identify the connected party, your display shows the following information.

MCID REJECTED DISPLAY REST S

After 3 seconds the display will return to the previous display.

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ISDN FACILITIES

ISDN CALLER LIST This function will insure that you will not miss any incoming

calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy.

Via your telephone you can:

• See the number of unanswered calls

• Call the stored numbers in the caller list

• Scroll through the caller list

• See the time and date of the arrived calls

• Erase calls from the list

The number of calls in the list are indicated on your display, e.g. ”10C” indicates that 10 calls are stored in the list.

15 Sep 10:35 +15° ANDERSEN A 200 10C

Retrieve calls To see the first entry in the caller list:

(continued)

Press

The display shows the following information, e.g. ”1C” indicates the first stored call in the list.

431811005446 1C

next: + erase: -

Note: If you do not react within 30 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key.

Press to scroll through the list

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ISDN FACILITIES

ISDN CALLER LIST (continued)

Line 1 Press to call the selected number

When the call is successful, the number is automatically removed from the caller list. The system automatically adds the digit(s) for external calls (route access code).

Note: If a route access code hasn´t been defined for your caller list, contact your system administrator.

Show date, time and call attempts of the selected call When you are retrieving calls from your caller list.

Press to see the date and time of the selected call

You will see when call was received and how many times the same call came in.

20 Sep 12:20 12x

Press to return to the previous display

Erase calls from the caller list When you are retrieving calls from your caller list.

Press to erase the selected call

The call is erased from the list and the next call is displayed. The display will inform you if there are no more calls in the list.

Note: If you do not react within 5 seconds the display is returned to idle state. If you want to leave the function before the timeout, press the ”Clear”-key.

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OPTIONAL EQUIPMENT

OPTIONAL EQUIPMENT GENERAL This chapter describes optional features that can be used

together with your BusinessPhone telephone.

OPTION UNIT The Option unit DBY 410 02 is an optional accessor y, to be

installed on the bottom of your telephone set. The following devices can be installed via the Option unit:

• Tape recorder

• Extra bell or busy indication outside your door

• Enhanced headset functionality or a conference unit

Note: Regarding the headset functions see previous section.

• PC sound card

• Second handset

Note:For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset.

EXTRA HANDSET Useful for involving a second person in your conversation,

for talking or just listening.

TAPE RECORDER When a recording of the telephone conversation is needed,

for evidence purposes, a tape recorder can be connected.

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OPTIONAL EQUIPMENT

HEADSET The following headset functions are available.

Note:To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit.

Activate/Deactivate the headset

Headset Press the headset key to activate/deactivate the

headset (pre-programmed)

See section ”Description”. All calls can be handled via the headset.

Answer calls

Line 1 Press the flashing line key to answer

Press to terminate a headset call

Make calls

Headset to handset

Handset to headset

Headset Press the headset key (pre-programmed)

Dial the number

Press to terminate the call

Lift the handset

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OPTIONAL EQUIPMENT

Headset with group listening

Press to toggle between headset with or without group listening

Headset to handsfree

Press

Headset Press the headset key (pre-programmed)

Handsfree to headset

Headset Press the headset key (pre-programmed)

CONFERENCE UNIT For conferences with many participants, the conference unit

enhances the speech quality. It provides full duplex and high quality conversation possibilities.

ALARM INTERFACE UNIT This plug-in module is fitted into the bottom of the telepho-

ne. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security.

To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines.

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PROGRAMMING

PROGRAMMING GENERAL If you require frequent use of certain functions, you may

program them on the keys A-D on the telephone. When you want to use the function, just press the key.

Note: Programming of dial-by-name keys and individual abbreviated numbers are described in section ”Abbreviated numbers” and how to program a new diversion address is described in section ”Call forwarding”.

PROGRAM A FUNCTION How to program a function on key A.

Enter programming mode

Press the desired programmable key

Select function code

See section ”Function codes and required data”.

Press the programmable key again

Enter associated number

See section ”Function codes and required data”.

Press the programmable key again

Continue with section Óselect ringing characterÓ

Press to finish programming

After approximately 10 seconds, the function key is active

Note:The dual-function keys allow programmed functions and individual abbreviated numbers to be combined on the same keys. Remove the transparent cover in order to write the names beside the keys. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function.

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PROGRAMMING

Select ringing character

Select ringing character (0-4)

See section ”Function codes and required data”.

Press the programmable key again

Press to finish programming

After approximately 10 seconds, the function key is active.

Example : Program supervision of extension 204 on key A, with ringing

character 1. For available function codes, see section ”Function codes and required data”.

Enter programming mode

Press the desired programmable key

Select the function code for supervision

Press the programmable key again

Enter extension number

Press the programmable key again

Press to select ringing character

Press the programmable key again

Press to finish programming

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PROGRAMMING

FUNCTION CODES AND REQUIRED DATA

Function Function Associated Ringing

code number character

Dial-by-name 10 Extension number – Post dialling 11 4 Call waiting –

5 Automatic callback – 6 Individual call pick up – 7 Radio paging – 8 Intrusion –

* External line 12 The directory 0–4

number of the line Supervision 13 Extension number 0–4 Intercom line 14 Extension number 0–4

* Loudspeaker 15 The number of –

paging the group (0–7) Common 18 Common mailbox – mailbox number Supervision 19 – 0–4 slave

* R key 25 – –

Busy line 2 26 – – Conference 27 – – Immediate 28 – – answer

* Account 30 – –

number External voice 34 – – mail Hold 35 – – Transfer 36 – – Save/Redial 37 – – Read & 38 – – (Not available on the Economyplus telephone)

* Number secrecy 40 – – * Malicious call 41 – –

identification Log on/off 43 – – slave

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PROGRAMMING

Ringing function: 0 =No ringing. 1 =Ringing. 2 =Delayed ringing (after 10 seconds). 3 =One single ringing signal. (The signal is muted). 4 =One delayed ringing signal (after 10 seconds. The signal

is muted).

* The functions need to be programmed by your system administrator.

Note: ”Malicious call identification” and ”Number secrecy” functions are only available on the Standard telephone.

Note: Special authorisation is required when programming function-keys.

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DISPLAY INFO

DISPLAY INFO GENERAL Note:This chapter only applies to the Standard telephone.

The display assist your actions on the phone with step-bystep instructions.

DISPLAY INFO When your phone is idle, the upper line shows general inform-

ation. The lower line shows your name and extension number.

15 Sep 10:35 +15° ANDERSEN A 200

During an internal call or an incoming external call the lower line shows the other party’s name, extension number and status.

15 Sep 10:35 +15° BURNES B 201 S

Status information Status information during internal calls:

NB The called number is blocked.

B The called extension is busy. C Incoming call. F The called extension is free.

F2 The called extension is free on line 2.

I Intrusion. P The called extension has parked the call. R Recall from an individually parked call. S Speech mode.

NU Number unknown.

W Camp on mode. & The called extension has text info stored. % The called extension has voice info stored.

+15°^ Indicates outside temperature and tendency

(up or down) if your telephone system is equipped with optional temperature sensor.

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VISIBLE SIGNALS

VISIBLE SIGNALS GENERAL The key lamps on your telephone indicates with different

signals the traffic state of the ongoing call or function.

LAMP INDICATIONS

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is

put on hold.

Rapidly flashing lamp An incoming call or

message waiting.

Light with short breaks Ongoing call.

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AUDIBLE ADJUSTMENTS

AUDIBLE ADJUSTMENTS GENERAL In order to satisfy your personal needs, the BusinessPhone

250 / BusinessPhone 50 system is equipped with many options to set and adjust a personal volume and ringing signal.

HANDSET AND LOUDSPEAKER VOLUME Use the volume keys. You can set different volume

levels for internal and external calls and for back ground music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music.

Press to change the volume

RINGING SIGNAL By programming, you can adjust ringing type (2 types), ring-

ing volume (10 steps) and ringing character (10 characters).

Enter programming mode

Now you can select ringing type, volume or character.

Ringing type Select type 1 if you want the set ringing volume at a constant

level, select type 2 if you want gradually increasing volume when the phone rings.

Press

You will hear the selected type.

Press to finish the procedure

Note:When type 2 is selected, the programming of the ringing volume is not applicable.

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Ringing volume

AUDIBLE ADJUSTMENTS

Ringing character

Press

You will hear the selected volume (0...lowest volume, 9...highest). You only have to press the last digit to select another ringing volume.

Press to finish the procedure

Note:This programming is not applicable when you have selected ringing type 2.

Press

You will hear the selected character. You only have to press the last digit to select another ringing character.

Press to finish the procedure

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TONES AND SIGNALS

TONES AND SIGNALS Tones are audible in the handset. Ringing signals are emitted

from the phone. You can adjust the tones and signals on your phone. See section ”Audible adjustments”.

Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

IIIIIIIIIII

Ringing tone -repeated after 4 s

(Ringing signal to called party)

Special ringing tone -repeated after 4 s

(Ringing signal to line 2)

II I

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during intrusion)

Conference tone -repeated after 15 s

(Sent to all participants in a conference)

Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s

Automatic call-back signal

Note:The tones and ringing signals in this guide refer to the standard system but may vary between countries.

BusinessPhone 250 / BusinessPhone 50

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GLOSSARY

ABBREVIATED NUMBER DIALLING Initiating a call to a pre-programmed number by dialling a code or pressing a key.

ACCOUNT NUMBER To place costs for external calls on a selected account number (up to 15 digits).

AUTOMATED ATTENDANT A facility which sends voice instructions to internal and external callers, providing all

CALL-BACK An indication to a busy extension, to inform the person that you want to speak to

CAMP ON To place (queue) a call to a busy extension. See section ”Outgoing calls”. COUNTER The counter keeps track of the time and cost of your calls. See section ”Call metering”. DIAL-BY-NAME Initiation of a call by operating a single key. Internal numbers (or common abbreviated

DIRECTORY NUMBER Numbers with 1-8 digits which are assigned to extensions or external lines or as

DIRECT INWARD SYSTEM ACCESS (DISA) If you are working externally, the DISA function enables you to make external calls

DIVERSION Incoming calls to an extension are diverted to another directory number

DIVERSION BYPASS This is useful for letting urgent calls through to an extension where diversion is active.

EXTENSION All telephones connected to the PBX have a unique internal number (upto 8 digits).

FUNCTION CODE A digit code that corresponds to a specific function. See section ”Programming”. HOLD To park a call. See section ”During calls”. INFORMATION Internal callers are informed about absence and time of return.

INTERCOM LINE A two-way direct call function between two extensions, for instance an

INTRUSION To intrude on an ongoing call when a requested extension is busy.

(continued)

Short numbers can be: 1. Common, which means that all extensions can use them.

2. Individual, which means that they are programmed and used by each extension separately (14 numbers). See section ”Abbreviated numbers”.

See section ”Other useful facilities”.

options which can be chosen. Voice instructions lead the caller to the desired destination. See section ”Other useful facilities”.

him/her. See sections ”Internal messages” and ”Outgoing calls”.

numbers) can be stored on each extension. See section ”Abbreviated numbers”.

common abbreviated numbers.

(long distance) via the company PBX. You only pay for the call to your company. See section ”Other useful facilities”.

(extension, common abbreviated number or the operator). There are three possibilities:

1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply, which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy.

See section ”Call forwarding”.

If your telephone is equipped with a display, you can see your number.

External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2. Voice

information.

executive-secretary communication. See section ”Other useful facilities”.

See section ”Outgoing calls”.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

Page 70

GLOSSARY

GLOSSARY (continued)

ISDN Integrated Services Digital Network. Provides your system with supplementary services

LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call

LOUDSPEAKER PAGING All members of an extension group are ”paged”, i.e. receive a short, sharp

MAILBOX The mailbox system controls the messages that are left for or sent by you when you

MESSAGE A message can be sent to any extension. This is useful when you receive the busy tone

METERING Outgoing external calls can be metered on individual call meters or specified

MUTE To switch the microphone temporarily off. See section ”During calls”. NIGHT SWITCHING Used for directing all incoming calls to one extension (answering position), for example

PBX Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PERSONAL CODE A four-digit code needed to e.g. block your extension and retrieve messages from the

PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”. THIRD PARTY A third connection (person), which can be included in an ongoing two person

TIE LINE An external line from the private network. TRANSFER During an internal or external ongoing call you can make an inquiry and then

TRUNK LINE A trunk line is the same as an external line. Can be either digital or analogue.

from the public net. See section ”ISDN facilities”.

(not necessarily the shortest distance). See section ”Least cost routing”.

tone on the loudspeaker followed by a voice message from the sender. See section ”Group facilities”.

are absent. See section ”Mailbox system”.

or get no answer. There are two kinds of message: 1.”Call me” message. 2. Voice message. See section ”Internal messages”.

account numbers. See section ”Call metering”.

when the office is closed. See section ”Other useful facilities”.

mailbox system. You can set your own personal code. See section ”Security”.

conversation. The connection can be internal or external. See section ”During calls”.

transfer the call to another party (internal or external). See section ”During calls” and ”Useful hints”.

BusinessPhone 250 / BusinessPhone 50

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Page 71

INSTALL STAND

INSTALL CABLES

INSTALLATION

1 Cable to handset 2 Cable to exchange 3 Space for personal number

directory (optional)

4 Wallmounting screw holes

Wall mounting handset hook

You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”LINE“.

Change cables To remove a cable, push down the plug’s stop. Use a

screw-driver to unlock the stop.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

Page 72

INSTALLATION

PLACING THE TELEPHONE

ADJUST TELEPHONE

• Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage.

• Do not place your telephone near sources of extreme heat, e.g. near the radiator.

• Make sure that the line cable isn´t creased.

Tiltable display (Standard only)

Adjustable angle

Press to

Pull to increase angle

decrease angle

CLEANING THE TELEPHONE Use a slightly moistened (not wet) cleaning-rag or an anti-

static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer.

BusinessPhone 250 / BusinessPhone 50

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Page 73

USEFUL HINTS

CONNECTIONS BETWEEN EXTERNAL LINES With your BusinessPhone PBX, you can establish an external

call diversion or a conference with more than one external party or transfer an external call too another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

Note:When these features are used, your BusinessPhone will occupy at least two external lines.

However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:

¥ Please do not transfer external calls to an

external mailbox, to information systems or to external parties before they have answered

¥ Try to avoid diverting calls to third parties

before they have answered

¥ Cancel your calls by pressing the ÓClearÓ-key

If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system.

Please ask your system administrator or contact our service center for more information.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

Page 74

INDEX

Page

Abbreviated numbers ......................................31

Absent information.........................................21

Account number.............................................41

Adjust telephone.............................................70

Alarm interface unit........................................57

Answer a second call.........................................8

Answer an incoming call

from an ISDN-line ........................................50

Answer calls......................................................7

Answer paging calls.........................................39

Audible adjustments.......................................64

Audible signals................................................65

Automated attendant......................................44

Automatic call-back........................................10

Background music..........................................41

Block extension...............................................46

Busy extension ................................................11

Bypass blocked extension ................................47

Bypass call forwarding ....................................20

Call-back........................................................10

Call forwarding...............................................17

Call me message .............................................25

Call metering ..................................................35

Camp-on........................................................11

Cleaning the telephone...................................70

Common abbreviated numbers.......................31

Common bell .................................................39

Common hold................................................16

Common mailbox system...............................29

Conference.....................................................15

Conference unit ..............................................57

Cost indication...............................................35

Cost of the last call.........................................35

Counter..........................................................35

Description .......................................................5

Dial-by-name..................................................32

Direct Inward System Access (DISA)..............44

Display info....................................................62

Diversion........................................................17

Page

Diversion information....................................24

Doorlock........................................................45

Doorphone.....................................................45

During calls....................................................12

Enter information...........................................21

Erase information...........................................23

External calls.....................................................9

External calls on an ISDN-line.......................51

Extra handset ..................................................55

Fixed diversion................................................17

Follow me.......................................................19

Free on 2nd access............................................8

Functions and required data...........................60

Glossary ..........................................................67

Group call pick up..........................................38

Group facilities...............................................36

Group hunting...............................................38

Group listening...............................................12

Group paging.................................................39

Handset and loudspeaker volume...................64

Handset to handsfree ......................................12

Handsfree, incoming calls.................................7

Handsfree, outgoing calls..................................9

Handsfree to handset ......................................12

Headset...........................................................56

Hold ...............................................................15

Immediate answer...........................................43

Incoming calls...................................................7

Incoming call from ISDN-line........................50

Individual abbreviated numbers general..........33

Individual abbreviated numbers via a

programmable key..........................................33

Individual abbreviated numbers via

the keypad......................................................34

Individual diversion........................................18

Individual hold...............................................15

Individual mailbox system..............................27

Information....................................................21

Inquiry ...........................................................13

BusinessPhone 250 / BusinessPhone 50

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Page 75

INDEX

Page

Install cables ...................................................69

Install stand....................................................69

Installation......................................................69

Intercom line..................................................42

Internal calls.....................................................9

Internal messages............................................25

Intrusion.........................................................11

ISDN caller list...............................................53

ISDN facilities ................................................49

Key system......................................................36

Lamp indications............................................63

Last external number redial...............................9

Least Cost Routing.........................................48

Loudspeaker paging........................................39

Mailbox system...............................................27

Make an external call on an ISDN-line ..........51

Make calls.........................................................9

Malicious call identification ............................52

Messages.........................................................25

Music..............................................................41

Mute...............................................................13

Night switching..............................................45

Number identification....................................49

Number secrecy..............................................49

Opening of the doorlock................................45

Option unit....................................................55

Optional equipment.......................................55

Other useful facilities ......................................40

Outgoing calls ..................................................9

Paging group...................................................39

Personal code..................................................46

Personal greeting.............................................30

Placing the telephone......................................70

Portable telephone (slave telephone)...............42

Pre-defined texts.............................................22

Page

Program a function.........................................58

Program fixed diversion address......................18

Programming..................................................58

Public net functions........................................49

Read out your own cost counter.....................35

Receive info for diverted calls.........................24

Receive message..............................................26

Redial number................................................10

Refer back.......................................................13

Reminder........................................................40

Ringing character............................................65

Ringing type...................................................64

Ringing signal.................................................64

Ringing volume..............................................65

Save external number......................................10

Save information.............................................23

Security...........................................................46

Select personal code........................................46

Send message..................................................25

Short numbers................................................31

Slave log .........................................................42

Supervision/telephone attendance ...................37

Tandem configuration ....................................42

Tape recorder ..................................................55

Tones and signals............................................66

Transfer...........................................................14

Two telephones ...............................................42

Un-block extension.........................................46

Useful hints....................................................71

Visible signals.................................................63

Voice information...........................................23

Voice messages................................................25

Volume...........................................................64

When you receive busy tone...........................11

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

Page 76

BusinessPhone 250/50 - Standard Telephone

BusinessPhone 250/50 - Economyplus Telephone

QUICK REFERENCE GUIDE

ANSWER CALLS

Answer: or Line1

Answer on another extension: (Call ringing extension)

MAKE CALLS

Normal calls: (Extension no.) or

(External no.)

Common abbreviated number: (Abbreviated no.)

Dial by name: Ericsson Individual abbreviated number:

2«nd Airport

Last external number redial: Save external number: 2«nd Save/Redial

(Before you finish the call)

Redial: 2«nd Save/Redial

YOU GET BUSY TONE OR NO ANSWER

Automatic call-back:

(Lift handset when called back)

Camp on: (Keep handset off hook) Intrusion:

DURING CALLS

Switch to handsfree (Dialog 3211 & 3212 only):

Switch to handset (Dialog 3211 & 3212 only):

Group Listening: Individual hold: Line 1 (Flashing key to retake)

INQUIRY

Ongoing conversation: Inquiry

(Call 3rd party)

Back to first party: Line 1

REFER BACK

Press flashing key to connect: Line 1 or Line 2

or Inquiry

CONFERENCE

Ongoing conversation: Inquiry

(Call 3rd party) 2«nd

Conference

TRANSFER

Transfer a call: Inquiry

(Call 3rd party)

Transfer or

(Before or after answer)

MESSAGES

”Call me”: Message

Voice: Message Speak Play-back: Re-record: Speak Send: Receive messages: Message

CALL FORWARDING

Fixed diversion: 2«nd Diversion

Individual diversion: 2«nd

Diversion (New no.)

2«nd Diversion

Cancel diversion: 2«nd Diversion Follow me, re-direct from

answering extension:

(Own no.) (New no.)

Cancel from answ. extension:

(Own no.)

Bypass call forwarding:

(Extension no.)

INFORMATION

Enter information (pre-text): 2«nd Info

(Enter ”info code”+”completing info”

from list below)

Erase information: 2«nd Info

Time of return Date of return Lunch Meeting Vacation Illness

hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day

info code completing info

Page 77

Communication is our business

Ericsson´s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile networks, mobile phones and infocom systems makes Ericsson a world-leading supplier in telecommunications.

Ericsson´s Information on Demand Database can be addressed at: http://www.ericsson.com

EN/LZTBS 102 095 R3A

Printed on chlorine free paper

BusinessPhone Standard / EconomyplusTelephone

Austria

Ericsson Austria AG Business Group BusinessPhone Pottendorfer Strasse 25-27 A-1121 Vienna, Austria Telephone: +43-1-81 100-0 Telefax: +43-1-81 100-699

Australia

Ericsson Australia Pty Ltd. Ericsson Business Systems 126-142 Trenerry Crescent Abbotsford Vic 3067, Australia Telephone, sales: +61-13-1374 Service: +61-1800-033-216 Telefax: +61-9284-5776 http://www.ericsson.com.au/AU/

England

Ericsson Limited Business Systems, Midleton Gate, Guildford Business Park, Guildford, Telephone: +44-(0)1483-407297 Telefax: +44-(0)1483-407299

Ericsson 250, 50 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual