Ericsson 250, 50 User Manual

User´s Guide

BUSINESSPHONE 250

BUSINESSPHONE 50

Standard Telephone

Economyplus Telephone

FORVH

BusinessPhone 250/50 - Standard Telephone

BusinessPhone 250/50 - Economyplus Telephone

QUICK REFERENCE GUIDE

ANSWER CALLS

Answer: or Line1

Answer on another extension: (Call ringing extension)

MAKE CALLS

Normal calls: (Extension no.) or

(External no.)

Common abbreviated number: (Abbreviated no.)

Dial by name: Ericsson Individual abbreviated number:

2«nd Airport

Last external number redial: Save external number: 2«nd Save/Redial

(Before you finish the call)

Redial: 2«nd Save/Redial

YOU GET BUSY TONE OR NO ANSWER

Automatic call-back:

(Lift handset when called back)

Camp on: (Keep handset off hook) Intrusion:

DURING CALLS

Switch to handsfree (Dialog 3211 & 3212 only):

Switch to handset (Dialog 3211 & 3212 only):

Group Listening: Individual hold: Line 1 (Flashing key to retake)

INQUIRY

Ongoing conversation: Inquiry

(Call 3rd party)

Back to first party: Line 1

REFER BACK

Press flashing key to connect: Line 1 or Line 2

or Inquiry

CONFERENCE

Ongoing conversation: Inquiry

(Call 3rd party) 2«nd

Conference

TRANSFER

Transfer a call: Inquiry

(Call 3rd party)

Transfer or

(Before or after answer)

MESSAGES

”Call me”: Message

Voice: Message Speak Play-back: Re-record: Speak Send: Receive messages: Message

CALL FORWARDING

Fixed diversion: 2«nd Diversion

Individual diversion: 2«nd

Diversion (New no.)

2«nd Diversion

Cancel diversion: 2«nd Diversion Follow me, re-direct from

answering extension:

(Own no.) (New no.)

Cancel from answ. extension:

(Own no.)

Bypass call forwarding:

(Extension no.)

INFORMATION

Enter information (pre-text): 2«nd Info

(Enter ”info code”+”completing info”

from list below)

Erase information: 2«nd Info

Time of return Date of return Lunch Meeting Vacation Illness

hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day

info code completing info

This is a part of EN/LZTBS 102 095 R3A. Subject to alteration without prior notice

IMPORTANT NUMBERS

Number Function

Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Group call pick-up Individual mailbox number Least cost routing Password Tie line number 1 Tie line number 2

POST DIALLING DIGITS

Number Function

Answer calls on another extension Automatic call-back Call waiting Camp-on Intrusion Radio paging

ABBREVIATED NUMBERS

Common Abbreviated Numbers

Individual Abbreviated numbers

BusinessPhone 250/50 - Standard Telephone

BusinessPhone 250/50 - Economyplus Telephone

BUSINESSPHONE 250 / BUSINESSPHONE 50 STANDARD / ECONOMYplusTELEPHONES, DIALOG 3211 / 3212

part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG, Vienna, Austria.

The information in this document is subject to alteration without prior notice. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO

THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Ericsson Austria AG Business Group BusinessPhone Pottendorfer Strasse 25-27 A-1121 Vienna, Austria Telephone: +43-1-81 100-0 Telefax: +43-1-81 100-699

21XC_R3A 98-05-04 10.02 Sidan 2 (1,1)

Welcome to the User´s Guide for the Standard and Economyplus telephones in the BusinessPhone 250 / BusinessPhone 50 system from Ericsson.

It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities there is a line of phones, designed for ease of use in every situation.

Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. On the Standard phone, step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User´s Guide for your reference.

The User´s Guide describes the facilities of the BusinessPhone system and the telephones with factory default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset.

The dual-functions keys allow two functions to be combined on the same keys, the primary shown above and the secondary shown below the line. To access the secondary function, you just press the key 2nd and then the function key.

Example:

To access the Information function:

Press the key 2nd

then press the combined key Message/Info

Dialog 3211 / 3212

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

TABLE OF CONTENTS

Description ..............................................................................5

Incoming calls ..........................................................................7

Outgoing calls ..........................................................................9

During calls............................................................................12

Call forwarding ......................................................................17

Information............................................................................21

Internal messages....................................................................25

Mailbox system ......................................................................27

Abbreviated numbers..............................................................31

Call Metering..........................................................................35

Group facilities ......................................................................36

Other useful facilities..............................................................40

Security ..................................................................................46

Least Cost Routing ................................................................48

ISDN facilities........................................................................49

Optional equipment ..............................................................55

Programming..........................................................................58

Display info............................................................................62

Visual signals ..........................................................................63

Audible adjustments ..............................................................64

Tones and signals....................................................................66

Glossary..................................................................................67

Installation ..............................................................................69

Useful hints ............................................................................71

Index ......................................................................................72

Quick reference guide ............................................................75

TABLE OF CONTENTS

Table Of Contents

page

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DESCRIPTION

2nd

Message

Info

Transfer

Diversion

Inquiry

Conference

Line 2

Read &

Line 1

Save/Redial

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

DESCRIPTION The graphic below is valid for the Standard as well as the

Economyplus telephone.

Note:The Economyplus telephone is not equipped with a display.

2 3

4 5

11 12

4 6 7 8 9

(continued)

1 Display (Standard telephone only)

2x20 characters. See section ”Display info”.

2 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

3 Message / Info

a. To send and receive messages. See section ”Internal messages”. b. Enter information. See section ”Information”.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DESCRIPTION

DESCRIPTION (continued)

4 Dual-function programmable keys (A-D)

Storing numbers and program functions. See section ”Programming”.

5 Dual-function programmable key (C) / Headset key

a. Storing numbers and program functions. b. The headset function is only available with option unit

(DBY 410 02) installed. The headset key is programmed by the system administrator. See section ”Optional equipment”.

6 Transfer / Diversion

a. Transfer an ongoing call. See section ”During calls”. b. Activate/Deactivate diversion. See section ”Call forwarding”.

7 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section ”During calls”.

8 Line 2 / Read & (Standard telephone only)

a. Line key 2 for in and outgoing calls. b. Read information (Standard telephone only). See section ”Information”.

9 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section ”Outgoing calls”.

10 Volume control

To adjust the volume. See section ”Audible adjustments”.

11 Mute

To switch the microphone on or off. See section ”During calls”.

12 Loudspeaker on/off

To switch the loudspeaker on or off. See section ”During calls”.

13 Clear

To disconnect calls or to clear the display in programming.

14 Loudspeaker

15 Handset with hearing aid function

Please note: The handset may retain small metal objects in the earcap region.

16 Microphone

Note: Not available on the Dialog 3201 and 3202 telephones.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

INCOMING CALLS

INCOMING CALLS GENERAL A ringing signal and a flashing lamp indicates an incoming call.

On the Standard telephone, the display shows the number of the internal caller, if you are connected to a digital trunk line (ISDN), you will also see the number of the external caller (see also section ”ISDN facilities”). A trunk line is the same as an external line.

ANSWER CALLS

Lift the handset

Handsfree

Line 1 Press without lifting handset

Press without lifting handset

You are connected to the caller via the loudspeaker and microphone.

Press to terminate a handsfree call

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

On another extension You can answer a call to a phone in another room:

Call the ringing extension

You receive busy tone.

Press

(continued)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

INCOMING CALLS

ANSWER CALLS (continued)

Allow calls on line 2 If you want to receive calls also while speaking you first need

to program ”Free on 2nd access” on a programmable key. See section ”Programming”.

Free on 2nd access Press to activate / deactive Free on 2nd access

(pre-programmed)

When Free on 2nd access is active the lamp lights and you can receive calls while speaking.

Answer a second call You are on the phone, when a muted ringing signal and a

line key flashes to indicate a new incoming call:

Line 2 Press the flashing line key

The first call is parked.

To switch back to the first call:

Line 1 Press the first line key

The second call is parked. You are connected to the first caller.

Press if you want to terminate the ongoing call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

OUTGOING CALLS

OUTGOING CALLS GENERAL Sometimes you make a call but the person isn´t available.

These functions will help you in your attempts to establish contact with the called party.

MAKE CALLS How to make internal and external calls.

Lift the handset and dial either:

An extension number to make an internal call,

The digit(s) for external calls and external number

Note:Which digit to press for external calls, depends on the configuration of the system.

or To end the call

Note:You can make your calls faster, using common abbreviated numbers and by programming your own abbreviated numbers.

Handsfree Without lifting the handset, just press a line key, or the

loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone.

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

LAST EXTERNAL NUMBER REDIAL When you initiate an external call the system automatically

stores all the dialled digits, irrespective of whether the call was successful or not.

Press to redial the last dialled external number

The display will show the dialled number.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

OUTGOING CALLS

SAVE EXTERNAL NUMBER When you make an external call, you can save the number in

order to redial it easily. Previously saved number is erased.

Save number Before you quit the call:

2nd Press

Save/Redial Press to save the dialled number

Redial number

2nd Press

Save/Redial Press to redial the saved number

AUTOMATIC CALL-BACK You call an extension and receive busy tone or get no answer.

Press

Verification tone.

or Press or replace the handset to finish the

procedure

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled.

Lift the handset when you are called back

(You can also press the line or loudspeaker key to answer in handsfree mode.)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

OUTGOING CALLS

BUSY EXTENSION You call an extension and receive busy tone.

Camp-on You can notify a busy extension of your call by a muted

ringing call (if this function is allowed).

Press to camp on

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow camp-on.

Intrusion You can intrude on an ongoing call on a busy extension

(if this function is allowed).

Press to intrude

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DURING CALLS

DURING CALLS GENERAL The BusinessPhone 250 /BusinessPhone 50 system allows

you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.

GROUP LISTENING You have an ongoing conversation via the handset.

Press to switch the loudspeaker on or off

When the lamp lights, the loudspeaker monitors the call.

Note:You can adjust the volume, see section ”Audible adjustments”.

FROM HANDSET TO HANDSFREE You have an ongoing conversation via the handset.

Press to switch the loudspeaker on

You are now in the group listening mode.

Replace the handset

Handsfree conversation.

Note:You can adjust the volume, see section ”Audible adjustments”.

Press to end the call

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

FROM HANDSFREE TO HANDSET You have an ongoing handsfree conversation.

Lift the handset

Conversation via the handset.

Note: Handsfree function is not available on the Dialog 3201 and 3202 telephones.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DURING CALLS

MUTE You have an ongoing conversation.

Press to switch the microphones on or off

When the lamp lights, the caller will not be able to hear the conversation in your room.

INQUIRY During an ongoing conversation you like to make an inquiry

to an internal or external party.

Inquiry Press

The first call is put on hold (the lamp flashes slowly).

Call the third party

When the third party answers you can switch between the calls, create a conference and end one of the calls.

End inquiry

Press to end the inquiry call

The second call is disconnected.

Line Press to retake the first call

Now you are connected to the first party.

REFER BACK You have an ongoing conversation on e.g. Line 2 and want to

refer back to the parked call on Line 1. The lamp flashes at the parked call.

Line 1 Press to park the second call

First call is connected.

Inquiry or Line 2 Press to park the first call

Second call is connected.

Press to end the ongoing call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DURING CALLS

TRANSFER You have an ongoing internal or external conversation and

you want to transfer the ongoing call.

Inquiry Press

Call the third party

You can transfer the call before answer or wait for answer.

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”.

Transfer Press

Replace the handset

The call is transferred. External calls might only be transferred with the Transfer-key, if this state of connection is allowed by the system-programming.

Transfer to a busy extension You can even transfer calls to busy extensions. The other party

will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if campon is allowed).

Call-back You are called back, if you have transferred an external call and

the other extension has not answered the call within a certain time. Your telephone will ring again.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DURING CALLS

CONFERENCE You have an ongoing conversation and you want to

establish a telephone conference.

Inquiry Press

Call the third party

2nd Press

Conference Press to establish a three party conference

Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.

Repeat the procedure to include other persons to the conference

In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

15 Sep 10:35 +15°

CONFERENCE S

INDIVIDUAL HOLD You have an ongoing conversation, i.e. the ”Line 1”-key is lit.

Now you want to park the ongoing call for a short while.

Line 1 Press the line key

The lamp flashes slowly.

Line 1 Press again to retake the parked call

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

DURING CALLS

COMMON HOLD

Hold Press (pre-programmed)

Line 1 Press to pick up on own extension

The line key lamp flashes slowly. The call can be picked up on any extension within one minute, or else it will recall on the holding extension.

Pick up on another extension:

Call the extension that put the call on hold

Press

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

CALL FORWARDING

CALL FORWARDING GENERAL When you are not available to take calls or decide to answer

your calls on another extension, it is useful to forward your calls to an alternate answering position.

If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Note:You can still make calls as usual.

Diversion on no reply If you are not available to answer incoming calls (internal

or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy If your extension is busy and you receive an incoming call

(internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address.

FIXED DIVERSION This function directs your calls to a pre-programmed

answering position (e.g. secretary).

Activate fixed diversion

2nd Press

Diversion Press to activate diversion

Cancel diversion

2nd Press

Diversion Press to cancel diversion

All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state.

15 Sep 10:35 +15° DIVERSION 4736->5450

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

CALL FORWARDING

PROGRAM FIXED DIVERSION ADDRESS If you need to program a new diversion address:

Dial to start programming

2nd Press

Diversion Press

Dial new diversion address

2nd Press

Diversion Press

Press to finish the procedure

INDIVIDUAL DIVERSION This feature gives you the possibility to divert your calls to

any directory number, e. g. to a colleague’s extension or a common abbreviated number (e. g. your car telephone). Depending on the programming, external calls can also be diverted to an external diversion address (or otherwise to the operator).

Activate individual diversion

2nd Press

Diversion Press and dial the new directory number

Any directory number.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

CALL FORWARDING

2nd Press

Diversion Press

Special dial tone. The diversion lamp lights and remains lit. The display shows the actual follow me state.

Press to finish the procedure

You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active.

Cancel diversion

2nd Press

Diversion Press

Individual diversion is cancelled. The lamp extinguishes.

FOLLOW ME To activate Follow me, ”Individual Diversion” must be active

on your telephone.

Activate Follow me

(continued)

Dial

Dial your number and press

Dial the new number and press

Special dial tone.

Press to finish the procedure

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

CALL FORWARDING

FOLLOW ME (continued)

Cancel Follow me Follow me and individual diversion can also be cancelled

from the answering position.

Dial

Dial your number

Press

Dial tone.

Press to finish the procedure

BYPASS CALL FORWARDING Bypass call forwarding makes it possible to call a specific

extension, even if call forwarding is activated on this extension.

Dial

Enter extension number

Press

You will be connected to the specified extension, no matter if it has activated diversion direct, diversion on busy, diversion on no reply or follow me.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

INFORMATION

INFORMATION GENERAL If you are not in the office for a certain period of time (e.g.

meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absent info.

Note:This will not work, if the voice information is used as a personal greeting for your individual mailbox.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your return.

2) Voice information

Record a voice message and name your absent information.

ENTER INFORMATION To store text or voice information.

2nd Info Press

When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section ”receive message”.

Select ÓPre-defined textÓ or ÓVoice informationÓ

(continued)

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

INFORMATION

ENTER INFORMATION (continued)

Pre-defined texts From the table below:

Enter ÓCodeÓ and

Enter ÓCompleting infoÓ

Code Completing info

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Press to enter the information

Press to finish the procedure

The programmed absence info will be shown on the display. Internal callers receive the information on the display

(or as spoken information to callers without display phone).

Pre-defined texts Example: Vacation, back June 27

2nd Info

If you do not know the time of return, just press #. Information active. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info.

BusinessPhone 250 / BusinessPhone 50

Standard Telephone / Economyplus Telephone

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