Ericsson 250 User Manual
FORVH
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Basic Telephone
BUSINESSPHONE 250 / BUSINESSPHONE 50
BASIC TELEPHONE, DIALOG 3210
USER’S GUIDE EN/LZTBS 102 193 R2A
Copyright © 1998. Ericsson Austria AG. All rights reserved.
This document contains proprietary information which is protected by copyright. No
part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, or translated into another language, without
prior written consent of Ericsson Austria AG, Vienna, Austria.
The information in this document is subject to alteration without prior notice.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor
for incidental or consequential damages in connection with the furnishing,
performance or use of this material.
Ericsson Austria AG
Business Group BusinessPhone
Pottendorfer Strasse 25-27
A-1121 Vienna, Austria
Telephone: +43-1-81 100-0
Telefax: +43-1-81 100-699
BusinessPhone 250 - Basic Telephone
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BusinessPhone 50 - Basic Telephone
Welcome to the User´s Guide for the Basic phone in the
BusinessPhone 250 / BusinessPhone 50 system from Ericsson.
It is a state-of-the-art business communications system. Its alliance of
features and facilities effectively improves communications for virtually any
kind of organization.
To take full advantage of these advanced features and facilities there is a
line of phones, designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key access to
frequently used functions and numbers.
The User´s Guide describes the facilities of the BusinessPhone system and
the Basic phone with a factory defaults programming. There may be some
differences in the way your phone is programmed. Please consult your
system administrator if you need further information.
Function descriptions that do not include speaking in the handset, are
described as off-hook, if nothing else is stated. Instead of pressing the
”Clear-key”, you can always replace the handset.
Dialog 3210
BusinessPhone 250 / BusinessPhone 50
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
TABLE OF CONTENTS
Description ..............................................................................5
Incoming calls ..........................................................................7
Outgoing calls ..........................................................................8
During calls............................................................................10
Call forwarding ......................................................................15
Information............................................................................18
Internal messages....................................................................22
Mailbox system ......................................................................24
Abbreviated numbers..............................................................28
Group facilities ......................................................................31
Other useful facilities..............................................................36
Security ..................................................................................42
Least Cost Routing ................................................................44
Optional equipment ..............................................................45
Programming..........................................................................48
Visible signals..........................................................................51
Audible adjustments ..............................................................52
Tones and signals....................................................................54
Glossary..................................................................................55
Installation ..............................................................................57
Useful hints ............................................................................59
Index ......................................................................................60
Quick Reference Guide ..........................................................63
Table of Contents
page
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
Message/
Conference
Inquiry
Line
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
DESCRIPTION
11
10
DESCRIPTION
1
2
3
4
5
7
8
6
9
(continued)
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DESCRIPTION
DESCRIPTION
(continued)
1 Message / Conference
a. To send and receive messages. See section ”Internal messages”.
b. To establish a telephone conference. See section ”During calls”.
2 Programmable key / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by
the system administrator. See section ”Optional equipment”.
3 Programmable keys
Storing numbers and program functions.
See section ”Programming”.
4 Inquiry
To make an inquiry to an internal or external party.
See section ”During calls”.
5 Line
Line key for in and outgoing calls.
6 Volume control
To adjust the volume. See section ”Audible adjustments”.
7 Mute
To switch the microphone on or off.
See section ”During calls”.
8 Loudspeaker on/off
To switch the loudspeaker on or off.
See section ”During calls”.
9 Clear
To disconnect calls.
10 Loudspeaker
11 Handset with hearing aid function
Please note: The handset may retain small metal objects in the
earcap region.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
INCOMING CALLS
INCOMING CALLS
GENERAL A ringing signal and a flashing lamp indicates an incoming call.
ANSWER CALLS
Lift the handset
On another extension You can answer a call to a phone in another room:
Lift the handset and call the ringing extension
You receive busy tone.
Press
A second call
is waiting A muted ringing signal will inform you, during a
conversation, that a second call is waiting on your phone.
To answer the second call:
or Press to finish the ongoing call
The new call will be signalled on your phone.
Lift the handset to receive the new call
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
OUTGOING CALLS
OUTGOING CALLS
GENERAL Sometimes you make a call but the person is not available.
These functions will help you in your attempts to establish
contact with the called party.
MAKE CALLS How to make internal and external calls.
Lift the handset and dial either:
An extension number to make an internal call,
or
The digit(s) for external calls and external number
Note:Which digit to press for external calls, depends on the
configuration of the system.
or To end the call
Note:You can make your calls faster, using common abbreviated
numbers and by programming your own abbreviated numbers.
LAST EXTERNAL
NUMBER REDIAL When you initiate an external call the system automatically
stores all the dialled digits, irrespective of whether the call
was successful or not.
Lift the handset and press to redial the last dialled
external number
SAVE EXTERNAL
NUMBER When you make an external call, you can save the number in
order to redial it easily. Previously saved number is erased.
Before you finish the call:
Save/Redial Press to save the dialled number (pre-programmed)
Redial number
Save/Redial Press to redial the saved number (pre-programmed)
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
OUTGOING CALLS
AUTOMATIC
CALL-BACK You call an extension and receive busy tone or get no answer.
Press
Verification tone.
or Press or replace the handset to finish the
procedure
You are called back if the extension finishes the ongoing call
or the next time the extension finishes a new call. You have
to answer within eight seconds otherwise the call-back service
is cancelled.
Lift the handset when you are called back
BUSY EXTENSION You call an extension and receive busy tone.
Camp-on You can notify a busy extension of your call by a muted
ringing call (if this function is allowed).
Press to camp on
Keep the handset off hook. When the called extension
replaces the handset, it will be called automatically.
Note: If you receive the busy tone again, the desired extension
does not allow camp-on.
Intrusion You can intrude on an ongoing call on a busy extension
(if this function is allowed).
Press to intrude
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you
keep off hook, the called extension will be recalled
automatically.
Note: If you still hear the busy tone, then your extension does not
have the authority to intrude or the desired extension is protected
against intrusion.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DURING CALLS
DURING CALLS
GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows
you to handle calls in many different ways. You can monitor
calls, mute the microphones, make an inquiry, transfer the
call, create a conference or put the call on hold to perform
other tasks.
MONITORING You have an ongoing conversation via the handset.
Press to switch the loudspeaker on
The loudspeaker monitors the call.
Note:When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust the
volume, see section ”Audible adjustments”.
From monitoring
to handset
Press to switch the loudspeaker off
Continue your conversation via the handset.
MUTE You can turn off the microphone of the handset. Then the
caller will not be able to hear the conversation in your room.
Press to switch the microphone on or off
The lamp lights, if the microphone is turned off.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DURING CALLS
INQUIRY During an ongoing conversation you like to make an
inquiry to an internal or external party.
Inquiry Press
The first call is put on hold (the lamp flashes slowly).
Call the third party
When the third party answers you can switch between the
calls, create a conference and end one of the calls.
End inquiry
Press to end the inquiry call
The second call is disconnected.
Line Press to retake the first call
Now you are connected to the first party.
REFER BACK You have an ongoing conversation and want to refer back to
the parked call. The lamp flashes at the parked call.
Line Press to park the second call
First call is connected.
Inquiry Press to park the first call
Second call is connected.
Press to end the ongoing call
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DURING CALLS
TRANSFER You have an ongoing internal or external conversation and
you want to transfer an ongoing call.
Inquiry Press
Call the third party
You can transfer the call before answer or wait for answer
Note: Make sure, that you are connected to the desired party.
Please read the notes and warnings in section ”Useful hints”.
Replace the handset
The call is transferred. External calls might only be transferred
with the Transfer-key, if this state of connection is allowed by
the system-programming.
Transfer to a busy
extension You can even transfer calls to busy extensions. The other party
will hear a muted signal (camp-on), and the call will be
extended, as soon as the ongoing call is terminated (if camp-on
is allowed).
Call-back You are called back, if you have transferred an external call and
the other extension has not answered the call within a certain
time. Your telephone will ring again.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DURING CALLS
CONFERENCE You have an ongoing conversation and you want to
establish a telephone conference.
Inquiry Press
Call the third party
Message/
Conference
Press
Now you have established a three party conference. To mark
the conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to
the conference
In this way, you can include up to six parties in a
conversation. How many of them can be external callers
depends on the programming of the system.
INDIVIDUAL HOLD You have an ongoing conversation, i.e. the ”Line”-key is lit.
Now you want to park the ongoing call for a short while.
Line Press the line key
The lamp flashes slowly.
Line Press again to retake the parked call
Note:This is also valid for the ”inquiry”-key.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
DURING CALLS
COMMON HOLD
Hold Press (pre-programmed)
Line Press to pick up on own extension
The line key lamp flashes slowly. The call can be picked
up on any extension within one minute, or else it will
recall on the holding extension.
or
Pick up on another extension:
Call the extension that put the call on hold
Press
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
CALL FORWARDING
CALL FORWARDING
GENERAL When you are not available to take calls or decide to answer
your calls on another extension, it is useful to forward your
calls to an alternate answering position.
If you urgently need to talk to someone who has forwarded
his calls, the system is also equipped with a bypass function.
Note:You can still make calls as usual.
Diversion on no reply If you are not available to answer incoming calls (internal
or external), your system administrator can program your
extension to automatically divert calls to a programmed
diversion address (default time: 15 seconds).
Diversion on busy If your extension is busy and you receive an incoming call
(internal or external), your system administrator can program
your extension to automatically divert the call to a
programmed diversion address.
FIXED DIVERSION This function directs your calls to a pre-programmed
answering position (e.g. secretary).
Activate fixed
diversion
Cancel diversion
Press to activate diversion
Press
Dial to deactivate fixed diversion
Press
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
CALL FORWARDING
INDIVIDUAL DIVERSION This feature gives you the possibility to divert your calls to
any directory number, e. g. to a colleague’s extension or a
common abbreviated number (e. g. your car telephone).
Depending on the programming, external calls can also be
diverted to an external diversion address (or otherwise to the
operator).
Activate individual
diversion
Dial
Enter the new diversion address
Press to active the individual diversion
Special dial tone.
Press to finish the procedure
You can make outgoing calls as usual.
A special dial tone reminds you that ”Call forwarding” is active.
Cancel diversion
Dial
Press
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
CALL FORWARDING
FOLLOW ME To activate Follow me, ”Individual Diversion” must be active
on your telephone.
Activate Follow me
Dial
Dial your number and press
Dial the new number and press
Special dial tone.
Press to finish the procedure
Cancel Follow me Follow me and individual diversion can also be cancelled
from the answering position.
Dial
Dial your number and press
Dial tone.
Press to finish the procedure
BYPASS CALL
FORWARDING Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.
Lift the handset
Press
Enter extension number
Press
You will be connected to the specified extension, no matter
if it has activated fixed diversion, individual diversion or
follow me.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
INFORMATION
INFORMATION
GENERAL If you are not in the office for a certain period of time (e.g.
meeting, vacation, lunch, illness), this feature allows you to
inform your callers why you are absent. External callers will
be routed to the operator who also has access to your absent
info.
Note:This will not work, if the voice information is used as a
personal greeting for your individual mailbox.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of
your return.
2) Voice information
Record a voice message and name your absent information.
ENTER INFORMATION To store text or voice information.
Press to enter the information mode
When the information is activated, the Message/Conference
lamp shows a steady light. If a message arrives, the lamp
starts flashing, see section ”receive message”.
Select ÓPre-defined textÓ or ÓVoice informationÓ
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
Pre-defined texts From the table below:
Enter ÓCodeÓ and
Enter ÓCompleting infoÓ
Code Completing info
Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day
Press to enter the information
Press to finish the procedure
Internal callers receive the information on the display
(or as spoken information to callers without display phone).
INFORMATION
Pre-defined texts
Example: Vacation, back June 27
If you do not know the time of return, just press #.
Information active. Internal callers receive the information
on the display (or as spoken information to callers without
display phone). External callers will be routed to the operator
who also has access to your absent info.
(continued)
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
INFORMATION
ENTER
INFORMATION
(continued)
Voice information
Press to enter information mode
Press and speak
Press to play-back and listen to your recording
Press and speak to re-record
Press to send
Information active.
Press to finish the procedure
Internal callers will hear the information via the handset or
the loudspeaker. External callers will be routed to the
operator who also has access to your absent info.
Note:You can dial your own extension number if you want to
check your information.
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BusinessPhone 250 - Basic Telephone
BusinessPhone 50 - Basic Telephone
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