Ericsson 203 Digital User Manual
Humboldt
State
University
ITS
Technology Help Desk
826-4357
203 Digital
203 Digital User Guide
Humboldt State University owns and operates its own telephone switch,
often referred to as a PBX (Private Branch Exchange). The campus PBX
is a Model MX1, manufactured by Mitel.
The MX1 supports two kinds of signaling; digital and analog. Digital
telephones are proprietary, and are designed to take full advantage of the
rich feature set available with the MX1.
Ericsson & Aastra digital telephones are used with the MX1 telephone
switch and provide single-key access to many of the MX1 features.
The 203 instrument offers on-hook dialing, programmable function keys,
adjustable ringer tone and volume, speaker phone, and the display
feature which displays date, time, number dialed, as well as programming
information.
Important Note:
Digital and Analog telephones are NOT interchangeable.
Damage may result, either to the instrument or the
PBX if these telephones are plugged into the wrong
jack.
If unsure, please call extension 4357 for assistance.
Table of Contents
Quick Start .......................................................................................................................... 1
Function Keys ..................................................................................................................... 3
Features ............................................................................................................................. 4
PLACING CALLS ........................................................................................................... 4
SPEAKER....................................................................................................................... 4
DIRECTED CALL PICK UP ............................................................................................ 4
GROUP CALL PICK UP ................................................................................................. 4
EXCLUSIVE HOLD ........................................................................................................ 5
COMMON HOLD ............................................................................................................ 5
INQUIRY/CONSULTATION HOLD ................................................................................. 6
CONFERENCE .............................................................................................................. 6
TRANSFER .................................................................................................................... 7
INDICATOR LAMPS ....................................................................................................... 7
RING VOLUME .............................................................................................................. 7
RING TONE .................................................................................................................... 7
DISTINCTIVE RINGS ..................................................................................................... 8
RING OPTIONS ............................................................................................................. 8
DISTINCTIVE SYSTEM TONES .................................................................................... 9
CALL WAITING .............................................................................................................. 9
EXTERNAL NUMBER REDIAL .................................................................................... 10
TELEPHONE NUMBER STORE (TNS) ....................................................................... 10
CALL DIVERSION ........................................................................................................ 11
CALL DIVERSION - FOLLOW ME ............................................................................... 12
SPEED REDIAL (Off-campus calls only) ...................................................................... 12
INDIVIDUAL ABBREVIATED DIALING ........................................................................ 13
AUTOMATIC CALL BACK ............................................................................................ 14
Additional Features ........................................................................................................... 15
Menu and Function Keys (F1 – F4) .................................................................................. 16
Voice Mail Quick Tips ....................................................................................................... 20
Voice Mail Account ........................................................................................................... 21
Notes ................................................................................................................................ 22
Telephone Quick Referenc e ......................................................................Inside Back Page
Important Numbers and Access Codes
EMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
1 1
Campus Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
0
Off-Campus Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Plus the number
Voice Mail System . . . . . . . . . . . . . . . . . . . . .
6
9 9 9
Telephone Problems . . . . . . . . . . . . . . . . . . .
4
3
5
7
On-Line Directory http://www.humboldt.edu/tns/directory.php
Feb 2017 Digital 203 Telephone User Guide 1
Quick Start
Exclusive Hold (Page 5)
To place call on Exclusive Hold
• Press line key that received call
OR
• Press vacant line key
Lamp will change from steady to slow fla sh
Common Hold (Page 5)
With party on the line
• Press
Common Hol d
• Hang up
Inquiry/Consultation Hold (Page 6)
With party on the line
• Press
Access 2
• Dial second party
• To alternate bet ween parties if answered,
press
Access 2
or
Access 1
Conference Calls (Page 6)
With first party on the line
• Press
Access 2
• Dial second party
• If answered, press
Conference
and
wait for long beep
•
If no answer, press
C
for Clear
Feb 2017 Digital 203 Telephone User Guide 2
Quick Start
Transfer (Page 7)
To transfer with party on the line
• Press
Access 2
• Dial second party
• Press
Transfer
• Hang up
Call Waiting (Page 9)
To send to busy extension
• Press
5
• Busy tone changes to ring
• Wait for party to answer
Speed redial (Page 12)
Last off-campus call:
• Press
*
* *
Automatic Call-Back (On-campus Only) (Page 14)
Extension is busy or does not answer:
• Press
6
• Listen for 3 beeps
• When extension becomes available your phone
will have eight seconds of fast ringing
• Lift handset before ringing stops
• Called extension rings
Feb 2017 Digital 203 Telephone User Guide 3
Function Keys
The 203 digital telephone has 26 function keys; 12 of these keys have fixed
functions, and the remaining 14 can be programmed for additional features.
FIXED KEYS
Access 1 Receives and places calls
Access 2 Receives and places calls
Inquiry Place calls on exclusive hold. Serves a s t hi rd access to place calls
Transfer Transfer Calls
(C) Clear Disconnect active call or operation
Speaker
Activates speaker
Mute Mutes your voice to other end while other end still audible
Program Toggle programming mode
F1 – F4 Function keys for phone feat ures
Menu Toggles menu on the bott om of the screen
Programmable keys are designated A1 t hrough A23 and may be set to any one of
the following:
Accept Second Call (ODN2)
Call Back (CAB) [can also use
6
]
Call Divert (CAD)
Call Pick Up [Common Hold] (CUP)
Conference (CNF)
External Number Redial (ENR)
Telephone Number Store (TNS)
Voice Mail Message Waiting (MEW)
Feb 2017 Digital 203 Telephone User Guide 4
Features
PLACING CALLS
To place a call
• Lift handset and dial OR
• Dial without lifting handset (Call set up is heard through speaker.
See below)
• Pickup handset to speak OR
• Listen and speak hands-free through speaker and microphone.
To receive a call or calls on other lines
• Lift handset OR
• Press flashing key
(Call is heard through speaker. Speak to microph one.)
SPEAKER
The 203 is equipped with a speaker and microphone to permit hands-free
conversations. The lamp to the left of the speaker key indicates hands-free mode.
To change from handset to hands-free listening, press the speaker key and
replace handset into cradle. To change from hands-free to handset operation,
pick up handset from cradle. Adjust speaker volume with the + and - buttons.
DIRECTED CALL PICK UP
Any call ringing into a campus extension may be pi cked up from another
telephone. This feature works only on extensions which have not initiated the
Divert to Voice Mail when Busy feature.
To pick up a call ringing on another line
• Dial the number of the ringing extension
• Listen for the busy tone
• Press
8
GROUP CALL PICK UP
Multiple extensions may be put into a comm on pickup group. Calls to an
extension within the group may be picked up by another extension within the
group.
To pick up a call within the pickup group
• Press
7 7
Feb 2017 Digital 203 Telephone User Guide 5
Features
EXCLUSIVE HOLD
Calls may be placed on hold and cannot be retrieved from another telephone.
To place call on Exclusive Hold
• Press line key that received call
OR
• Press vacant line key (Access 1, Access 2 or Hold)
OR
• Press the
Inquiry
Key
• Lamp will change from steady light to a slow flashing light
Retrieve Call on Exclusive Hold
• Press line key
• Slow flash goes steady
COMMON HOLD
The Common Hold feature permits a user t o pl ace a party on hold. A call placed
on common hold may be picked up from anot her extension with the same line
appearance.
With the party on the line
• Press
Common Hol d
• Hang up
To retrieve a call on Common Hold
From your desk
• Pick up the handset
• Press flashing line to retrieve call
From another location
• Dial the extension where call placed on hold
• Listen for busy tone
• Press
8
Note: If you have diverted your calls to go to voice mail when you are on the
telephone, this feature does not wor k.
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