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support.eu@equip-info.net
support.asia@equip-info.net
80mm POS Thermal Printer
User Manual
·351002: with USB connection
·351003: with USB, Serial, Ethernet connection
·351004: with USB, Bluetooth, WiFi connection
Equip® is a registered trademark of Digital Data Communications GmbH
© Copyright Digital Data Communications GmbH. All Rights Reserved.
www.equip-info.net
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Equip® POS Thermal printer User manual
Catalogue
1 Introduction ............................................................................................................................................................ 2
1.1 Brief introduction......................................................................................................................................... 2
1.2 Main features ............................................................................................................................................... 2
2 Specification ........................................................................................................................................................... 3
2.1 Specification ................................................................................................................................................ 3
2.2 Printing material requirements ..................................................................................................................... 5
2.2.1 Paper parameters ............................................................................................................................... 5
2.2.2 Mark paper parameters ..................................................................................................................... 5
2.2.3 Paper using attention ......................................................................................................................... 5
2.3 Printing and paper cutting position .............................................................................................................. 6
2.3.1 Printing position ................................................................................................................................ 6
Paper cutting position .......................................................................................................................
2.3.2
3 Appearance and components .................................................................................................................................. 7
3.1 Appearance and components ....................................................................................................................... 7
3.2 Indicator and buzzer instruction .................................................................................................................. 8
4 Printer installation ................................................................................................................................................ 9
4.1 Open the package ......................................................................................................................................... 9
4.2 Requirements of installation position .......................................................................................................... 9
4.3 Connect to power adapter ............................................................................................................................ 9
4.4 Connect Communication cables .................................................................................................................. 9
4.5 Connect to cash drawer ................................................................................................................................ 9
4.6 Paper roll loading ....................................................................................................................................... 10
4.6.1 Printing paper type confirmation .................................................................................................... 10
4.6.2 Loading or change paper roll .......................................................................................................... 10
4.7 Printing self-test page ................................................................................................................................ 12
4.8 CD execute................................................................................................................................................. 12
4.8.1 Communication port ...................................................................................................................... 12
6
4.8.2 select module ................................................................................................................................. 13
4.8.2.1 Basic ................................................................................................................................. 13
4.8.2.2 Ethernet ............................................................................................................................. 13
4.8.2.3 WIFI .................................................................................................................................. 14
4.8.2.4 Bluetooth ............................................................................................................................14
4.8.2.5 Black label ......................................................................................................................... 15
4.8.2.6 Download .......................................................................................................................... 16
4.8.2.7 Hardware ........................................................................................................................... 16
4.9 Set Ethernet port IP Address . ................................................................................................................... 17
5 Interface pin definitions ....................................................................................................................................... 18
5.1 USB interface pin definition（standard B type female base) .................................................................... 18
5.2 Power interface pin definition（MPC-3-001B） ..................................................................... ................. 18
5.3 Cash drawer interface pin definition（RJ11-6P6C） ............................................................................. .. 19
5.4 Serial port pin definition（DB9F） .......................................................................................................... 19
5.5 Ethernet interface pin definition（RJ45） ................................................................................................ 20
6 Faults handling ..................................................................................................................................................... 21
6.1 Printer does not work ................................................................................................................................. 21
6.2 Indicator error and buzzer warning ............................................................................................................ 21
6.3 Problems when it is printing ...................................................................................................................... 21
6.4 Problems when cutting paper ..................................................................................................................... 22
6.5 Paper jam and cutter retraction troubles removal ...................................................................................... 22
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1 Introduction
1.1 Brief introduction
Equip® thermal POS printer with auto-cutter has good printing quality, high printing speed and high stability,
which is widely used in POS system, food service industry and many other fields.
It offers drivers for WINDOWS and LINUX operating systems.
The supported operating systems are as below:
WINDOWS XP
WINDOWS 7 32/64
WINDOWS 8
WINDOWS 10
WINDOWS 11
UBUNTU 12.04 32/64
UBUNTU 14.04 32/64
MAC OS
1.2 Main features
·Low noise direct thermal printing
·Printing density: 8 dots/mm（203DPI）
·Printing width: 72mm; Paper width: 80mm
·Auto cutter with long lifespan
·With cash drawer interface
·351002: USB connection
·351003: USB, Serial, Ethernet connection
·351004: USB, Bluetooth, WiFi connection
·Metal through shaft, quality more stable
·Metal paper cover, good texture
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Item
Parameter
Words, figures
ASCII 9×17,12×24
User-defined
Support
Optional international character sets 45
CP720[Arabic]
Equip® P
OS Thermal printer User manual
2 Specification
2.1 Specification
Printing method Thermal printing
Resolution 203DPI,8 dots/mm
Printing width 72mm(576 dots)
Printing parameter
Page m
Command set / ESC/POS compatible commands
ode / Support
Storage
Printing speed
351002: 150 mm/s , 351003: 150 mm/s , 351004: 250 mm/s
351002: USB, cash drawer
Interfaces
35
1003: USB, Serial, Ethernet, cash drawer
351004: USB, Bluetooth, WiFi, cash drawer
RAM RAM 8M bytes, receive buffer area 1M bytes
FLASH FLASH 4M bytes, NV bitmap 256K bytes
Chinese GB18030 24×24
characters
Code pages
TRADITIONAL CHINESE
CHINESE
CP437 [U.S.A., Standard Europe
Katakana
CP850 [Multilingual]
CP860 [Portuguese]
CP863 [Canadian-French
CP865 [Nordic]
WCP1251 [Cyrillic]
CP866 Cyrillic #2
K[Cyrillic /Bulgarian]
MI
CP755 [East Europe，Latvi
Iran
CP862 [Hebrew]
WCP1252 Latin I
WCP1253 [Greek]
CP852 [Latina 2]
CP858 Multilingual Latin Ⅰ+Euro)
Iran II
Latvian
CP864 [Arabic]
ISO-8859-1 [West Europe]
CP73
7 [Greek]
WCP1257 [Baltic]
Thai
]
]
an 2]
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CP855
CP856
Supports download bitmap printing, every bitmap size should less
than 256K, and the total capacity of download bitmap is 256K.
UPC-A、UPC-E、EAN-8、EAN13、CODE39、ITF、CODEBAR、
CODE128、CODE93
Detection function
Sensor
Paper out, cover opened
Paper out indicator
Red
Error indicator
Red
-10℃ ~ 50
25% ~ 80%RH
~40℃ ~ 70
≤93%RH（40
Outline dimension
195mm×145mm×143.3mm（L×W×H）
Weight
2Kg
p® POS Thermal printer User manual
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CP857[Turkish]
WCP1250[Central Europe]
CP775
WCP1254[Turkish]
WCP1255[Hebrew]
WCP1256[Arabic]
WCP1258[Vietnam]
ISO-8859-2[L
ISO-8859-3[Latin 3]
ISO-8859-4[Baltic]
IS
O-8859-5[Cyrillic]
ISO-8859-6[Arabic]
ISO-8859-7[Greek]
IS
O-8859-8[Hebrew]
ISO-8859-9[Turkish]
ISO-8859-15 [L
Thai2
atin 2]
atin 3]
Chart /
Bar codes
LED indicator
Paper Requirement
Physical
characteristics
Supports different density dots and images printings
Supports grating bitmap printing
1D
2D
Power indicator G
Type Standard thermal recei
Width
Thickness 0.056~0.1mm
Diameter 80mm(Max.)
Paper loading Easy paper loading
Paper cutting Manual or automatically cut paper
Operating condition
Storage condition
PDF417、QR
reen
79.5±0.5mm
℃，
℃，
Code
pt paper
℃）
TPH life 100km
Reliability
Software function Driver procedure
Cutter life 1,000,000 times
Motor life 360,000 hours
Windows（WIN7/WIN8/WIN10/1/Vista/XP/2000
Ubuntu 12.04 32/64, Ubuntu 14.04 32/64 MAC OS
）
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2.2 Printing material requirements
2.2.1 P
1) Paper type: thermal receipt paper/thermal black mark paper
2) P
3) P
4) P
aper parameters
aper width:80±0.5 mm
aper roll diameter: 80 mm (Max.)
aper thickness:0.065 ~ 0.10mm
2.2.2 Mark paper parameters
Black mark imprint position is on the front side of the receipt when using mark paper. The black mark
reflectivity is no more than15%, the other parts of paper reflectivity should be more than 85%.There are not any
patterns in black mark area, such as ad, and the mark size shall be satisfied with requirements as below:
2.2.3 Paper using attention
Note:
1) Please use good quality paper, otherwise, it will effect printing quality and even reduce printer head life.
on’t make the paper stick on axis.
2) D
aper will be fading o ut or reduced thermal sensitivity if it is polluted by chemical or oil, which will affect
3) P
printing effects.
4) D
on’t use nail or hard things to clash printing paper, otherwise, it will be fade out.
aper will be fading out if the environment temperature exceeds 70°C. So please take note the temperature,
5) P
humidity and illumination effects.
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2.3 Printing and paper cutting position
2.3.1 P
L1-Paper storehouse’s width: 82±0.5mm
L2-E
L3-D
L4-D
L5-Le
L6-Pr
L7-Rig
rinting position
ffective printing width: 80mm
istance between print head to paper storehouse’s left edge (fixed width): 3±0.3mm
istance between print head to paper storehouse’s right edge (fixed width): 3±0.3mm
ft margin: Default is 4mm
inting area width: it is set by commands (refer to programming manual). Default is 72mm.
ht margin: Default is 4mm.
2.3.2 Paper cutting position
The distance between print head to cutter: 12.5mm
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3 Appearance and components
3.1 Appearance and components
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Name
Status
Instruction
On
Printer is power on
Description
Power Indicator
Error Indicator
Paper Indicator
Buzzer
Paper is enough
On
Off
Off
Silent
Paper out
On
On
On
It rings 3 times by 1.5s.
quip® POS Thermal printer User manual
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Function instruction of components
ower switch
1）P
Press “O” s
ower indicator(green)
2）P
The in
3）E
rror indicator (Red)
Error in
4）P
aper indicator(red)
Paper out indicator is on when it detects the paper is out. Pleas
ide to power off, press “I” side to power on.
dicator is on when power on, and it is off when power off.
dicator is on when it detects error. Such as: paper out, upper cover is open and cutter is stocked.
3.2 Indicator and buzzer instruction
1）Function instruction of indicators and buzzer
Power indicator (Power)
Error indicator (Error)
Paper out indicator
（Paper）
Off Printer is power off
On Printer is in error status
Off Printer is in normal status
On Printer is in paper
Off Printer is in normal status
e put a new paper roll to printer inside then.
out status
Open printer cover On On On It rings 6 times by 1.5s.
Note: Printer detects printer head temperature via thermal resistance. It will cut off prin t head power
and stop printing if print head is overheat. The print head pr otecti on temperature is 80
℃.
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4 Printer installation
4.1 Open the package
Please make sure everything is in good status when you open the package. Otherwise, please contact to distributor
in time.
4.2 Requirements of installation position
1) Put the printer on a stably place.
et the printer far away from water, fire, and sunlight.
2) L
void to put it on oscillatory and impassive place.
3) A
4) M
ake sure to connect printer with ground safety
4.3 Connect to power adapter
1) Make sure the printer is power off.
onnect power adapter’s DC output plug to the printer.
2) C
onnect power adapter’s AC input plug to a power outlet.
3) C
ease be careful to operate correctly when plug out the plug of power cord to avoid damage.
4) Pl
4.4 Connect Communication cables
1) Make sure the printer is power off.
onnect communication cable to the printer’s port, and fix it as plug lag spike (or snap spring).
2) C
onnect communication cable to the other side host.
3) C
4.5 Connect to cash drawer
1) Make sure the printer is power off.
onnect cash drawer to cash drawer port behind the printer.
2) C
Warning: The Voltage of cash drawer port is 24V. (It cannot connect to telephone cable.)
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4.6 Paper roll loading
4.6.1 P
You can load paper roll to print after connecting power adapter and communication cables. Please make sure the
printing paper type before printing. The default paper type is continuous thermal receipt paper.
rinting paper type confirmation
4.6.2 Loading or change paper roll
1) Power off the printer.
ess paper roll storehouse button, and then open storehouse cover.
2) Pr
3) D
raw out paper roll tap, and load paper roll as below.
4) Draw out a printing paper, and leave some on the paper out month, then close the storehouse cover.
Warning: Please make sure the paper roll in tense status, if not, it maybe cause paper jam or other
problems.
5) The status after paper loading
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4.7 Printing self-test page
1) Make sure the printer loaded paper roll correctly.
2) Press down [FEED] button a
nd hold on, then power on the printer, the printer will print a self-test page.
4.8 CD execute: Tools -> Windows -> PrinterSetting
Printer setting tool
Contents
Printer setting tool
Contents
1 Communication port
2 select module
.............................................................................................................................................1
2.1 Basic
2.2 Ethernet
2.3 WIFI
2.4 Bluetooth
2.5 Black label
2.6 Download
2.7 Hardware
............................................................................................................................ 1
..................................................................................................................... 1
................................................................................................................................ 1
....................................................................................................................................1
...............................................................................................................................2
..................................................................................................................................... 3
.............................................................................................................................3
.......................................................................................................................... 4
............................................................................................................................5
............................................................................................................................ 5
4.8.1 Communication port
Communication port: driver, serial port, network port, USB、parallel port；
Driver:click on the drop box shows all installed printers.
Serial port: point drop box shows all COM ports that have been assigned to the device.
Network port: click on the right side bottom of the search, can detect the printer
connected to all printers IP host through the network port, appears in the drop-down box .
USB: click the drop-down box to shows all the printers that are connected via the USB
printer.
Parallel port: click the drop-down box shows all the equipment has been assigned the
LPT parallel port .
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NOTE: Below will prompt the currently selected port, click on the button of Check Port
will command the printer to print a string of text,please check printer output to deter
mine is OK.After OK,enter para setting.
4.8.2 select module
4.8.2.1 Basic
Language ：
CP437 [USA,standard Europe ] CP852 [Latina 2]
KataKana CP858 [Multilingual
Latin I +Europe]
CP850 [Multi-languege]
CP860 [Portuguese]
CP863 [Canadian-French]
CP865 [Nordic ]
WCP1251 [Cyrillic]
CP866 Cyrilliec #2
MIK[Cyrillic/Bulgarian]
CP755 [East Europe，Latvian
2]
Iran
Reserve
Reserve
Reserve
Reserve
CP862 [Hebrew]
ＷCP1252 [Latin 1]
WCP1253 [Greek]
IranⅡ
Latvian
CP864 [Arabic]
ISO-8859-1 [West
Europe]
CP737 [Greek]
WCP1257 [Baltic]
Thai
CP720[Arabic]
CP855
CP857[Turkish]
WCP1250[Central
Europe]
CP775 GBK2312
WCP1254[Turkish] UTF-8
WCP1255[Hebrew] SHIFT-JIS(Japanese)
WCP1256[Arabic] EUC-KR (Korean)
WCP1258[Vietnam]
ISO-8859-2[Latin2]
ISO-8859-3[Latin3]
ISO-8859-4[Baltic]
ISO-8859-5[Cyrillic]
ISO-8859-6[Arabic]
ISO-8859-7[Greek]
ISO-8859-8[Hebrew]
ISO-8859-9[Turkish]
ISO-8859-15[Latin 9]
Thai 2
CP856
Cp874
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Equip® POS Thermal printer User manual
Baud rate : 4800;9600;19200;38400;57600;115200;1200(The corresponding selection according
to the self testing page )
Verify：NONE;ODD;EVEN
Font：FONT-A/FONT-B
Density ：Normal/Dark
Line code：48/40 （Bytes）
The last one will automatically print：when out of paper, printer automatic reprint the last one.
NOTE: Set common properties of the printer,dial the code switch model,will be subject to dial the
code switch settings.
4.8.2.2 Ethernet
Ethernet to modify the corresponding parameters according to requirements.
NOTE: If you do not know the MAC address,please do not arbitrarily set this property,otherwise
could force through the network printer for printing.
4.8.2.3 WIFI
WiFi module PCB of the printer, according to the router set the wireless mode to click on the
corresponding model, and fill in the network name, key password, authentication type,
encryption algorithm.
Set wireless IP
NOTE: Set up WIFI printer’s wireless connection parameters,the settings should be consistent
with the parameters of the wireless router.
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4.8.2.4 Bluetooth
After set,print a self-test page to check the setting determine is OK.
4.8.2.5 Black label
NOTE:
Enable the black label pattern and disable the black label pattern are both settings take
effect the need to restart the printer.
The button of test cut and test print can adjust the cutting and printing position, find a
suitable location to set.
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4.8.2.6 Download
Update the printer firmware
1.Select the file
2.Update(please don’t change the firmware if not necessary)
4.8.2.7 Hardware
For example：As the picture show ,setting cutter available.
Click on the settings, the left bottom display status! Is successful, and the printer will print a
short set of content; or Failed.
Select settings according to requirements.
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4.9 Set Ethernet port IP Address.
The printer’s Ethernet IP address can be set directly via printer inserted web setting page. The operation steps are
as below:
1. Connect printer and PC in a same Ethernet LAN.
2. Print a printer self-test page to get printer recent IP address (self-test page printing operation method refers
to “4.8 printer self-test” instruction):
You can find the printer’s IP address is same as 192.168.1.87 in self-test page
3. Set network card IP address in PC and printer IP address as different IP address in the same network
segment.(Such as 192.168.1.xxx, xxx is a number among 1 to 254)；
4. Please enter add ress “http://printer IP address” in browse of PC after making sure that printer connects
with Ethernet.(e.g.: If printer IP address is “192.168.1.87”, please enter “http://192.168.1.87”), then press Enter
key,open Ethernet port setting page in browser as below:
“
IP address: 192.168.1.87”
5. Click “Configure Interface” link in the left side, then enter the modified target IP and click “save” button to
save setting. Click “Reboot” button to reset printer if you want the setting to take effect.
6. Enter the new IP address as the above step 4 procedure, and re-open printer Ethernet port setting web page,
then click “Printer Status” link in the left side. And click “Printer Test Page” button to print self-test page, and
check the IP Address contents in the self-test page is right or not.
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Pin Number
Signal name
Typical wire color
Pin number
Signal name
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5 Interface pin definitions
The printer has a cash drawer driver interface and many kinds of communication interfaces: Serial (RS-232),
USB and Ethernet ports. USB port and cash drawer interfaces are standard interfaces, and it has Ethern et, serial
and parallel ports as optional.
5.1 USB interface pin definition（standard B type female base)
1） Pin definition
1 VBUS Red
2 D- White
3 D+ Green
4 GND Black
5.2 Power interface pin definition（MPC-3-001B）
1）Pin definition
1 +24V
2 GND
3 N.C
SHELL F.G
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Pin number
Signal
function
1
FG
Printer cover
6
DTR
7
CTS
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5.3 Cash drawer interface pin definition（RJ11-6P6C）
1）Electrical specification
Driver voltage:
Driver current: M
Cash drawer status tests signal: “
2) Cash drawer interface socket uses RJ
3) Interface signal definition
DC24V
ax. 0.8A (within 510ms)
L” = 0～0.5 V ; “H” = 3～5 V
-11 6P type connector;
2 DRAWER 1 Cash drawer 1 driver signal
3 DRSW Cash drawer status detection signal
4 VDR Cash drawer driver power
5 DRAWER 2 Cash drawer 2 driver signal
6 GND Common ground circuit
Notes:
1) Prohibit socket with power to pull out communication wire plug.
2) Please avoid to parallel with strong power when wring communication cables av 通讯线布线
并行；
3) Communication cables use with shielded cables.
时应避免和强电
5.4 Serial port pin definition（DB9F）
Printer serial port is compatible with RS-232, the interface socket is DB9 female socket.
User can check interface setting status via printing setting se
baud rate 19200bps, 8 bit data bits, no parity,1 bit stop bit, and the handshakes method is DTR/DSR。
lf-test page. Printer default serial inte rface is set as:
Pin number Definition
1 CD
2 TD
3 RD
4 DSR
5 GND
8 RTS
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9
RI
2
TX-
3
RX+
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5.5 Ethernet interface pin definition（RJ45）
Pin number Definition
1 TX+
4 n/c
5 n/c
6 RX7 n/c
8 n/c
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Paper indicator is on constantly
Buzzer warns
Paper out indicator light is on
Buzzer warns
paper roll warehouse cover
Power off printer power, and wait that
print head temperature returns normal.
Voltage is too high
Use assigned voltage to print
Voltage is too low
Use assigned voltage to print
Color strips occur on
the paper
Paper maybe out
Load a new paper roll.
Printing is not clear or
Paper roll loading incorrectly
Check paper roll loading correctly or not
Paper can’t meet the requirements
Use the recommended thermal paper
Print head or printer rubber roller is
dirty
Clean print head or printer rubber roller
Printing density sets too light
Increase printing density to satisfy the
requirements.
Paper can output
normally
Paper jam
Open upper cover or check paper feed
channel to get to know paper jam.
Vertical printing
Print head or printer rubber roller is
dirty
Clean print head or printer rubber roller
Print head error
Contact supplier or factory directly
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6 Faults handling
Please refer to the methods as below when printer can’t work normally. Please contact your supplier directly
if it still can’t work normally.
6.1 Printer does not work
Problems Probably reasons Solutions
The Power indicator is not light.
Printer does not work
6.2 Indicator error and buzzer warning
Printer is not power on. Power on printer
Printer switch is not on. Press down the “O” side of printer button
PCB is damaged Contact with agents or factory directly
Problems Probably reasons Solutions
Paper maybe out Load a new paper roll
constantly
Error indicator is on constantly
Error indicator is blinking
Buzzer warns
Paper roll warehouse cover
maybe lit up
Print head is overheated
Close
correctly
6.3 Problems when it is printing
Problems Probably reasons Solutions
have dirty spots
contents get lost
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Cutter is worn or cannot cut
paper completely
Change cutter
Turbine and worm are worn
Change turbine and worm
Motor is burned-out
Change motor
Too many paper scraps
Eliminate scraps between all the spare parts.
Cutting paper is not so
good.
Cutter month is worn or paper is
too thick
Change cutter
The head piece is overheated
Reduce driver head piece heating power
Driver moves too fast
Adjust the printing speed to allowable
specification of TPH.
Paper feeds position is not right
Put in the paper channel between rubber covered
roller and TPH to Make paper parallel with it
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6.4 Problems when cutting paper
Problems Probably reasons Solutions
Cutter blocked or cutter
does not returned back.
Paper jam
6.5 Paper jam and cutter retraction troubles removal
Please power off if it is paper jam, and eliminate paper jam in correct method.
1. Press the paper cover and open it to eliminate paper jam. Then re-install paper roll to power on.
lease use the method as below if step 1 cannot open paper cover:
2. P
Warning: Do not open the paper rol l w a reh ou s e cover forcibly when you cannot open it normally if
it is paper jam, which to avoid damaging the printer.
1） Make sure the printer power is off.
） Take off the cutter adjusting cover in vertical direction as photo.
2
3
） Adjust paper-c
4） Open paper cover and eliminate paper jam.
） Install cutter adjusting cover vertically down.
5
） Re-
6
loading paper, close the paper cover and then power on.
utter to make the cutter set back to print mechanism completely as photo direction
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