equip 351001 User guide

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58mm POS Thermal Printer

User Manual

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© Copyright Digital Data Communications GmbH. All Rights Reserved.

www.equip-info.net

quip® POS Thermal printer User manual

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Contents

1 Introduction .............................................................................................................................................................2

1.1 Brief introduction..........................................................................................................................................2

1.2 Main featu

2 Specification ............................................................................................................................................................3

2.1 Specification .................................................................................................................................................3

2.2 Printing material requirements ......................................................................................................................5

2.2.1 Paper parameters ................................................................................................................................5

2.2.2 Paper using attention ..........................................................................................................................5

2.3 Printing and paper cutting position ...............................................................................................................5

2.3.1 Printing position .................................................................................................................................5

2.3.2 Paper cutting position ........................................................................................................................6

3 Appearance and components ...................................................................................................................................7

3.1 Appearance and compon

3.2 Indicator and buzzer instruction ...................................................................................................................8

4 Printer installation ....................................................................................................................................................9

4.1 Open the package ..........................................................................................................................................9

4.2 Requirements of installation position ...........................................................................................................9

4.3 Connect to power adapter .............................................................................................................................9

4.4 Connect Communication cables ...................................................................................................................9

4.5 Connect to cash drawer .................................................................................................................................9

4.6 Paper roll loading ..........................................................................................................................................9

4.6.1 Printing paper type confirmation .......................................................................................................9

4.6.2 Loading or change paper roll ...........................................................................................................10

4.7 Printing self-te

4.8 Set Ethernet port IP Address. ...................................................................................................................... 11

5 Interface pin definitions .........................................................................................................................................13

5.1 Parallel interface pin definition（D

5.2 USB interface pin definition（s

5.3 Power interface pin definition（MP

5.4 Cash drawer interface pin definition（R

5.5 Serial port pin

5.6 Ethernet interface pin definition（RJ

6 Faults handling ......................................................................................................................................................16

6.1 Printer does not wo

6.2 Indicator error and buzzer warning .............................................................................................................16

6.3 Problems when it is printing .......................................................................................................................16

6.4 Problems when cutti

6.5 Paper jam and cutter retraction troubles removal .......................................................................................17

res ................................................................................................................................................2

ents ........................................................................................................................7

st page ................................................................................................................................. 11

B25M） ..............................................................................................13

tandard B type female base) .....................................................................13

C-3-001B） .......................................................................................14

J11-6P6C） .................................................................................14

definition（DB9F） ...........................................................................................................15

45） .................................................................................................15

rk ..................................................................................................................................16

ng paper ......................................................................................................................17

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quip® POS Thermal printer User manual

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1 Introduction

1.1 Brief introduction

Equip® 351001 is a thermal POS printer with Optional auto-cutter. It has good printing quality, high printing

speed and high stability, which is widely used in POS system, food service industry and many other fields.

It offers drivers for WINDOWS and LINUX operating systems.
The supported operating systems are as below:
WINDOWS XP
WINDOWS 7 32/64
WINDOWS 8
UBUNTU 12.04 32/64
UBUNTU 14.04 32/64

/ 10 / 11

1.2 Main features

1) With auto-cutter

2) Low noise and high printing speed

3) Easy paper loading

4) Easily use and maintain

5) Support continuous paper printing

6) Compatible with many kinds of paper width

7) With cash drawer interface

8) Interface: USB, Ethernet

2

Printing width

48mm(384 dots)

Printing speed

Chinese

GB18030 24×24

Words, figures

ASCII 9×17,12×24

WCP1250[Central Europe]

quip® POS Thermal printer User manual

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2 Specification

2.1 Specification

Item Parameter

Printing method Thermal printing

Resolution 203DPI,8 dots/mm

Printing parameter

Interfaces

With Auto Cutter Support

Command set / ESC/POS compatible commands

Storage FLASH FLASH 4M bytes, NV bitmap 64K bytes

User-defined Support

characters

Code pages

85 mm/s
cash drawer /USB /Ethernet interface

Optional international character sets 45
TRADITIONAL CHINESE
CHINESE
CP437 [U.S.A., Standard Europe]
Katakana
CP850 [Multilingual]
CP860 [Portuguese]
CP863 [Canadian-F
CP865 [Nordic]
WCP1251 [Cyr
CP866 Cyrillic #2
MIK[Cyrillic /Bulgarian]
CP755 [East Europe，L
Iran
CP862 [Hebrew]
WCP1252 Latin I
WCP1253 [Greek]
CP852 [Latina 2]
CP858 Multilingual Latin Ⅰ+
Iran II
Latvian
CP864 [Arabic]
ISO-8859-1
CP737 [Greek]
WCP1257 [Baltic]
Thai
CP720[Arabic]
CP855
CP857[Turkish]

[West Europe]

rench]

illic]

atvian 2]

Euro)

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POS58 Thermal POS print er User’s manual

CP775

CP856

than 64K, and the total capacity of download bitmap is 64K.

UPC-A、UPC-E、EAN-8、EAN13、CODE39、ITF、CODEBAR、
CODE128、CODE93

2D

QR Code

Paper out, cover opened, paper will be lack(optional),un-take out
printed paper(optional)

Thickness

0.056~0.1mm

Paper loading

Easy paper loading

Cutter life

1,000,000 times

Motor life

360,000 hours

Windows（WIN7/WIN8/WIN10/Vista/XP/2000）
Ubuntu 12.04 32/64, Ubuntu 14.04 32/64

WCP1254[Turkish]
WCP1255[Hebrew]
WCP1256[Arabic]
WCP1258[Vietnam]
ISO-8859-2[Latin 2]
ISO-8859-3[Latin 3]
ISO-8859-4[Baltic]
ISO-8859-5[Cyrillic]
ISO-8859-6[Arabic]
ISO-8859-7[Greek]
ISO-8859-8[Hebrew]
ISO-8859-9[Turkish]
ISO-8859-15 [Latin 3]
Thai2

Supports different density dots and images printings

Chart /

Supports grating bitmap printing
Supports download bitmap printing, ever y bitmap size should less

Bar codes

Detection function Sensor

LED indicator

Paper Requirement

Physical

characteristics

Reliability

Paper out indicator Red

Operating condition

Storage condition

Outline dimension

1D

Power indicator Green

Error indicator Red

Type Standard thermal receipt paper

Width

Diameter 80mm(Max.)

Paper cutting Manual or automatically cut paper

Weight 0.6Kg

TPH life 50km

57.5±0.5mm

-10℃ ~ 50℃，25% ~ 80%RH
~40℃ ~ 70℃，≤93%RH（40℃）
170mm×120mm×130mm（L×W×H）

Software function Driver procedure

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Equip® POS Thermal printer User manual

2.2 Printing material requirements

2.2.1 Paper parameters

1) Paper type: thermal receipt paper/thermal black mark paper

2) Paper width: 57±0.5 mm

3) Paper roll diameter: 80 mm (Max.)

4) Paper thickness:0.065 ~ 0.10mm

2.2.2 Paper using attention

Note:

1) Please use good quality paper, otherwise, it will effect printing quality and even reduce printer head life.

2) Don’t make the paper stick on axis.

3) Paper will be fading out or reduced thermal sensitivity if it is polluted by chemical or oil, which will affect

printing effects.

4) Don’t use nail or hard things to clash printing paper, otherwise, it will be fade out.

5) Paper will be fading out if the environment temperature exceeds 70°C. So please take note the temperature,

humidity and illumination effects.

2.3 Printing and paper cutting position

2.3.1 Printing position

L1-Paper storehouse’s width: 59±0.5mm
L2-Effective printing width: 57mm
L3-Distance between print head to paper storehouse’s left edge (fixed width): 3±0.3mm
L4-Distance between print head to paper storehouse’s right edge (fixed width): 3±0.3mm
L5-Left margin: Default is 4mm
L6-Printing area width: it is set by commands (refer to programming manual). Default is 48mm.
L7-Right margin: Default is 4 m m.

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Equip® POS Thermal printer User manual

2.3.2 Paper cutting position

The distance between print head to cutter: 12.5mm

6

151.02

59.88

120

167.76

130.06

116

62

截面 XSEC0001-XSEC0001

XSEC0001

XSEC0001

Equip® POS Thermal printer User manual

3 Appearance and components

3.1 Appearance and components

7

Off

Printer is power off

Off

Printer is in normal status

On

Printer is in paper out status

Equip® POS Thermal printer User manual

1 Power switch 6 Mouth of paper out
2 Cover of cutter 7 Paper bin cover
3 Paper cover’s opening button 8 Bottom of printer
4 Feed button 9 Communication ports
5 Indicator(Power/Error/Paper out)

Function instruction of components

1）Power switch

Press “O” side to power off, press “I” side to power on.

2）Power indicator(green)

The indicator is on when power on, and it is off when power off.

3）Error indicator (Red)

Error indicator is on when it detects error. Such as: paper out, upper cover is open and cutter is stocked.

4）Paper indicator(red)

Paper out indicator is on when it detects the paper is out. Please put a new paper roll to printer inside then.

3.2 Indicator and buzzer instruction

1）Function instruction of indicators and buzzer

Name Status Instruction

Power indicator (Power)

Error indicator (Error)

Paper out indicator

（Paper）

Description Power Indicator Error Indicator Paper Indicator Buzzer

Open printer cover On On On It rings 6 times by 1.5s.

Paper is enough On Off Off Silent

Paper out On On On It rings 3 times by 1.5s.

Note: Printer detects printer head temperature via thermal resistance. It will cut off prin t head power

and stop printing if print head is overheat. The print head protection temperature is 80

On Printer is power on

On Printer is in error status

Off Printer is in normal status

℃.

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Equip® POS Thermal printer User manual

4 Printer installation

4.1 Open the package

Please make sure everything is in good status when you open the package. Otherwise, please contact to distributor
in time.

4.2 Requirements of installation position

1) Put the printer on a stably place.

2) Let the printer far away from water, fire, and sunlight.

3) Avoid to put it on oscillatory and impassive place.

4) Make sure to connect printer with ground safety

4.3 Connect to power adapter

1) Make sure the printer is power off.

2) Connect power adapter’s DC output plug to the printer.

3) Connect power adapter’s AC input plug to a power outlet.

4) Please be careful to operate correctly when plug out the plug of power cord to avoid damage.

4.4 Connect Communication cables

1) Make sure the printer is power off.

2) Connect communication cable to the printer’s port, and fix it with plug lag spike (or snap spring).

3) Connect communication cable to the other side host.

4.5 Connect to cash drawer

1) Make sure the printer is power off.

2) Connect cash drawer to cash drawer port behind the printer.

Warning: The Voltage of cash drawer port is 24V. (It cannot connect to telephone cable.)

4.6 Paper roll loading

4.6.1 Printing paper type confirmation

You can load paper roll to print after connecting power adapter and communication cables. Please make sure the
printing paper type before printing. The default paper type is continuous thermal receipt paper.

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Equip® POS Thermal printer User manual

4.6.2 Loading or change paper roll

1) Power off the printer.

2) Slide or press paper roll storehouse button, and then open storehouse cover.

3) Draw out paper roll tap, and load paper roll as below.

4) Draw out a printing paper, and leave some on the paper out month, then close the storehouse cover.

Warning: Please make sure the paper roll in tense status, if not, it maybe cause paper jam or other

problems.

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Equip® POS Thermal printer User manual

5) The status after paper loading

4.7 Printing self-test page

1) Make sure the printer loaded paper roll correctly.

2) Press down [FEED] button and hold on, then power on the printer, the printer will print a self-test page.

4.8 Set Ethernet port IP Address.

The printer’s Ethernet IP address can be set directly via printer inserted web setting page. The operation steps are
as below:

1. Connect printer and PC in a same Ethernet LAN.

2. Print a printer self-test page to get printer recent IP a ddress (self-test page printing operation method refers
to “4.7 printer self-test” instruction):

You can find the printer’s IP address is same as 192.168.1.87 in self-test page“IP address: 192.168.1.87”

3. Set network card IP address in PC and printer IP address as different IP address in the same network
segment.(Such as 192.168.1.xxx, xxx is a number among 1 to 254)；

4. Please enter address “http://printer IP address” in browse of PC after making sure that printer connects
with Ethernet.(e.g.: If printer IP address is “192.168.1.87”, please enter “http://192.168.1.87”), then press Enter
key,open Ethernet port setting page in browser as below:

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Equip® POS Thermal printer User manual

5. Click “Configure Interface” link in the left side, then enter the modified target IP and click “save” button to
save setting. Click “Reboot” button to reset printer if you want the setting to take effect.

6. Enter the new IP address as the above step 4 procedure, and re-open printer Ethernet port setting web page,

then click “Printer Status” link in the left side. An d click “P rin ter Test Page” button to print self-test page, and
check the IP Address contents in the self-test page is right or not.

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Equip® POS Thermal printer User manual

5 Interface pin definitions

The printer has a cash drawer driver interface and many kinds of communication interfaces: USB and
Ethernet ports. USB port and cash drawer interfaces are standard interfaces, and it has serial and parallel ports as
optional.

5.1 Parallel interface pin definition（DB25M）

Number Signal Function Number Signal Function

1 /STROBE Gate. Low level is

effective

2 DATA0 Dat a bit is 0 11 BUSY Busy
3 DATA1 Data bit is 1 12 PE Paper out
4 DATA2 Dat a bit is 2 13 SEL Choose
5 DATA3 Dat a bit is 3 14 /AUTOFEED Change line automatically. Low

6 DATA4 Data bit is 4 15 /ERROR Error. Low level is effective
7 DATA5 Data bit is 5 16 /INIT Initialize. Low level is effective
8 DATA6 Data bit is 6 17 /SELIN Choose input. Low level is

9 DATA7 Data bit is 7 18-25 GND Ground wire

10 /ACK Confirm. Low level is effective

level is effective

effective

5.2 USB interface pin definition（standard B type female base)

1） Pin definition

Pin Number Signal name Typical wire color

1 VBUS Red
2 D- White
3 D+ Green
4 GND Black

13

3

GND

Equip® POS Thermal printer User manual

5.3 Power interface pin definition（MPC-3-001B）

1）Pin definition

Pin number Signal name

1 +12V
2 GND

5.4 Cash drawer interface pin definition（RJ11-6P6C）

1）Electrical specification
Driver voltage: DC12V
Driver current: Max. 0.8A (within 510ms)
Cash drawer status tests signal: “L” = 0～0.5 V ; “H” = 3～5 V

2) Cash drawer interface socket uses RJ-11 6P type connector;

3) Interface signal definition

Pin number Signal function

1 FG Printer cover
2 DRAWER 1 Cash drawer 1 driver signal
3 DRSW Cash drawer status detection signal
4 VDR Cash drawer driver power
5 DRAWER 2 Cash drawer 2 driver signal
6 GND Common ground circuit

Notes:

1) Prohibit socket with power to pull out communication wire plug.

2) Please avoid to parallel with strong power when wring communication cables.

3) Communication cables use with shielded cables.

14

2

TD

4

DSR

5

GND

5

n/c

7

n/c

8

n/c

Equip® POS Thermal printer User manual

5.5 Serial port pin definition（DB9F）

Printer serial port is compatible with RS-232, the interface socket is DB9 female socket.
User can check interface setting status via printing setting self-test page. Printer default serial interface is set as:
baud rate 19200bps, 8 bit data bits, no parity,1 bit stop bit, and the handshakes method is DTR/DSR。

Pin number Definition
1 CD

3 RD

6 DTR
7 CTS
8 RTS
9 RI

5.6 Ethernet interface pin definition（RJ45）

Pin number Definition
1 TX+
2 TX­3 RX+
4 n/c

6 RX-

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Paper indicator is on constantly
Buzzer warns

Paper out indicator light is on

Buzzer warns

Close paper roll warehouse cover
Power off printer power, and wait that
print head temperature returns normal.

Voltage is too high

Use assigned voltage to print

Voltage is too low

Use assigned voltage to print

Color strips occur on
the paper

Paper maybe out

Load a new paper roll.

Printing is not clear or

Paper roll loading incorrectly

Check paper roll loading correctly or not

Paper can’t meet the requirements

Use the recommended thermal paper

Print head or printer rubber roller is
dirty

Clean print head or printer rubber roller

Printing density sets too light

Increase printing density to satisfy the
requirements.

Paper can output
normally

Paper jam

Open upper cover or check paper feed
channel to get to know paper jam.

Vertical printing
Print head or printer rubber roller is

dirty

Clean print head or printer rubber roller
Print head error

Contact supplier or factory directly

Equip® POS Thermal printer User manual

6 Faults handling

Please refer to the methods as below when printer can’t work normally. P lease contact your supplier directly
if it still can’t work normally.

6.1 Printer does not work

Problems Probably reasons Solutions
The Power indicator is not light.
Printer does not work

6.2 Indicator error and buzzer warning

Printer is not power on. Power on printer
Printer switch is not on. Press down the “O” side of printer button
PCB is damaged Contact with agents or factory directly

Problems Probably reasons Solutions

Paper maybe out Load a new paper roll

constantly
Error indicator is on constantly

Error indicator is blinking
Buzzer warns

Paper roll warehouse cover
maybe lit up

Print head is overheated

correctly

6.3 Problems when it is printing

Problems Probably reasons Solutions

have dirty spots

contents get lost

16

Cutter is worn or cannot cut
paper completely

Change cutter
Turbine and worm are worn

Change turbine and worm

Motor is burned-out

Change motor

Too many paper scraps

Eliminate scraps between all the spare parts.

Cutting paper is not so
good.

Cutter month is worn or paper is
too thick

Change cutter
The head piece is overheated

Reduce driver head piece heating power

Driver moves too fast

Adjust the printing speed to allowable
specification of TPH.

Paper feeds position is not right

Put in the paper channel between rubber covered
roller and TPH to Make paper parallel with it

Equip® POS Thermal printer User manual

6.4 Problems when cutting paper

Problems Probably reasons Solutions

Cutter blocked or cutter
does not returned back.

Paper jam

6.5 Paper jam and cutter retraction troubles removal

Please power off if it is paper jam, and eliminate paper jam in correct method.

1. Press the paper cover and open it to eliminate paper jam. Then re-install paper roll to power on.

2. Please use the method as below if step 1 cannot open paper cover:

Warning: Do not open the paper roll warehouse cover forcibly when you cannot open it normally if

it is paper jam, which to avoid damaging the printer.

1） Make sure the printer power is off.

2） Take off the cutter adjusting cover in vertical direction as photo.

3） Adjust paper-cutter to make the cutter set back to print mechanism completely as photo direction

4） Open paper cover and eliminate paper jam.

5） Install cutter adjusting cover vertically down.

6） Re-loading paper, close the paper cover and then power on.

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