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Contents
Safety Instructions
• Safety Instructions ........................................ 2
• Notes on Handling and Storage.................. 10
Support and Service Guide
• Utility Software............................................13
• Problem Check Sheets ............................... 14
• Epson Projector Contact List ...................... 16
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Safety Instructions
Warning
Caution
All safety and operating instructions should be read before using the projector.
After you have read all instructions, save this information for later reference.
To prevent personal injury or damage to property, the following symbols are used
to show dangerous operation or handling. Make sure you understand them properly
when reading the guide.
Explanation of symbols
This symbol indicates information that, if ignored, could
possibly result in serious personal injury or even death
due to incorrect handling.
This symbol indicates information that, if ignored, could
possibly result in personal injury or physical damage due
to incorrect handling.
Symbols indicating an action that must not be done
Symbols indicating an action that should be done
2
Do not do Do not
disassemble
Instructions Disconnect
the plug from
the outlet
Do not
touch
Do not
wet
Do not use in
wet areas
Do not place
on an
unstable
surface
Page 3
Unplug the projector from the outlet and refer all repairs to
Warning
Disconnect
the plug from
the outlet
Do not
disassemble
Instructions
Do not do
Do not use in
wet areas
qualified service personnel under the following conditions:
• If smoke, strange odors or strange noises come from the projector.
• If liquid such as water, or foreign objects such as metal, insects, and
so on get inside the projector.
• If the projector has been dropped or the housing has been damaged.
Continuing to use under these conditions may result in fire or electric
shock.
Do not try to repair this projector yourself. Refer all repairs to
qualified service personnel.
Place the projector near an outlet where the plug can be easily
unplugged.
Never open any covers on the projector except as specifically
explained in the User's Guide. Never attempt to disassemble or
modify the projector (including consumables). Refer all repairs to
qualified service personnel.
Electrical voltages inside the projector can cause severe injury.
If you are installing the projector on the ceiling, this projector
should be installed by qualified technicians using only approved
mounting equipment.
If installation work is not carried out correctly, the projector could
fall down. This may result in injury or accidents. Contact your dealer
to carry out the installation work.
If you use a ceiling mount and apply adhesives to the mount to
prevent the screws from loosening, or if you use lubricants or oils
on the projector, the projector housing may crack and the projector
may fall from its ceiling mount. This could cause serious injury to
anyone under the mount and could damage the projector. When
installing or adjusting a ceiling mount, do not use adhesives to
prevent the screws from loosening and do not use oils or
lubricants.
Do not use the projector where it may be exposed to rain, water, or
excessive humidity.
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Warning
Do not do
Instructions
Instructions
Do not do
Instructions
Safety Instructions
Use the type of power source indicated on the projector. Use of a
different power source may result in fire or electric shock. If you
are not sure of the power available, consult your dealer or power
company.
Check the specifications of the power cable. Using an
inappropriate power cable could result in fire or electric shock.
The power cable supplied with the projector is intended to comply
with power supply requirements for the country of purchase. If you
use the projector in the country where it was purchased, only use the
power cable that came with the projector. If you use the projector in a
country other than where it was purchased, use the correct power
cable for that country.
Take the following precautions when handling the plug.
Failure to comply with these precautions could result in fire or
electric shock.
• Do not overload wall outlets, extension cables, or power strips.
• Do not insert the plug into a dusty outlet.
• Insert the plug firmly into the outlet.
• Do not hold the plug with wet hands.
• Do not pull the power cable when disconnecting the plug; always
be sure to hold the plug when disconnecting it.
Do not use the power cable that is damaged. Fire or electric shock
may result.
• Do not modify the power cable.
• Do not place heavy objects on top of the power cable.
• Do not bend, twist or pull the power cable excessively.
• Keep the power cable away from hot electrical appliances.
• Do not tie the power cable to other cables.
Contact your dealer if the cable becomes damaged.
Cables should be wired so that they cannot trip people up and so
on.
This could cause people to fall and be injured.
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Do not touch the plug during an electrical storm. Otherwise, you
Warning
Do not touch
Do not
wet
Do not do
Do not do
Do not do
Do not do
Do not do
may receive an electric shock.
Do not place any containers of liquid on top of the unit.
Spilling liquid of any kind into the projector may result in fire or
electric shock.
Do not look into the lens when the projector is on. The bright light
can damage your eyes. Also, do not look into the lens using
optical devices such as loupes or telescopes.
Do not insert or drop metal, flammable, or foreign objects into the
projector's vents or openings nor leave them nearby.
Doing so may result in fire, electric shock, or burns.
Do not leave the projector or the remote control with batteries
inside a vehicle with the windows closed, in places where they will
be exposed to direct sunlight, or in other places that may become
extremely hot.
Thermal deformation or technical malfunction may occur, which
could result in fire.
Do not use sprays containing a flammable gas to remove dirt or
dust which is adhering to parts such as the lens or filter of the
projector.
Because the inside of the projector becomes very hot during use, the
gases may ignite and result in a fire.
Do not use the projector in places where flammable gases or
explosive gases may be present in the atmosphere.
Because the inside of the projector becomes very hot during use, the
gases may ignite and result in a fire.
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Warning
Do not do
Do not do
Do not place
on an
unstable
surface
Caution
Do not do
Safety Instructions
Do not place any objects that are easily flammable in front of the
projector's lens, otherwise a fire may occur.
During projection, do not block the light from the projector with the
lens cover (removable) or a book and so on.
If the light from the projector is blocked, the area on which the light
shines becomes hot which could cause it to melt, burn, or start a fire.
Also, the lens may get hot due to the reflected light which could
cause the projector to malfunction. To stop projection, use the A/V
Mute or Shutter function, or turn off the projector.
Do not install the projector in a location that is not strong enough
to bear its weight, or on an unstable surface such as a table that
shakes or is tilted.
The projector may fall down or tip over causing damage,
deformation, or injury.
Do not use the projector in places where there is a lot of humidity
or dust, near cooking or heating appliances, or in places where it
may come into contact with smoke or steam.
Do not use or store this projector outdoors for an extended length
of time.
Fire or electric shock may result.
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Do not block the slots and opening in the projector case. They
Caution
Do not do
Do not do
Do not do
Do not do
provide ventilation and prevent the projector from overheating.
• When installing the projector close to a wall, make sure there is a
gap as specified in the User's Guide between the wall and the air
exhaust vent.
• Do not place the projector in the following locations.
• Badly ventilated or narrow places, such as inside a closet or in a
book case.
• On soft surfaces such as a rug, bedding, blanket, and so on.
• Do not cover the projector with a blanket, curtain, or tablecloth.
• Badly ventilated locations such as inside an AV rack or cabinet.
• Locations subject to high temperatures, such as near heating
equipment.
• Do not install the projector in an airtight location.
• If the projector needs to be installed in an airtight location, it is
vital to ensure that air conditioning and ventilation equipment
are also installed. If the location is not sufficiently ventilated,
heat exhausted from the projector will accumulate and could
trigger the projector's built-in protection circuits.
Do not stand on the projector or place heavy objects on it.
You may fall over resulting in injury or the projector may become
damaged.
Do not place anything that can become warped or damaged by
heat near the exhaust vents. Do not bring your hands or face close
to the vents while projection is in progress.
Because of hot air coming out from the air exhaust vents, you could
get burnt or it could be a cause of warping or other damage to
property.
Do not place the source of an open flame, such as a lit candle, on
or near the projector.
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Caution
Disconnect
the plug from
the outlet
Disconnect
the plug from
the outlet
Disconnect
the plug from
the outlet
Instructions
Safety Instructions
Unplug the projector when it will not be used for extended periods.
The insulation may deteriorate, which may result in fire.
Be sure to check that the power is turned off, the plug is
disconnected from the outlet and all cables are disconnected
before moving the projector.
Fire or electric shock may result.
Unplug the projector from the outlet before cleaning.
This avoids electric shock during cleaning.
Use a dry cloth (or, for stubborn dirt or stains, a moist cloth that
has been wrung dry) for cleaning. Do not use liquid, aerosol
cleaners, or solvents such as alcohol, thinner or benzine.
Water infiltration or deterioration and breakage of the projector
housing could result in electric shock.
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Incorrect battery usage may cause leakage of battery fluid and
Caution
Instructions
Instructions
Do not do
Instructions
Instructions
battery rupture, which could result in fire, injury or corrosion of the
projector. When replacing batteries, take the following
precautions.
• Insert batteries so that the polarities (+ and -) are correct.
• Do not use batteries of different types or mix old and new batteries.
• Do not use any batteries other than those specified in the User's
Guide.
• If the batteries leak, wipe away battery fluid with a soft cloth. If
fluid gets on your hands or in your eyes, wash and rinse
immediately.
• Replace the batteries as soon as they run out.
• Remove the batteries if you will not be using the projector for a
long period of time.
• Do not expose batteries to heat or flame and do not put them in
water.
• Dispose of used batteries according to local regulations.
• Keep these batteries out of the reach of children. Batteries are
choking hazards and are very dangerous if swallowed.
Follow the maintenance schedule for this projector. If the interior
of the projector has not been cleaned for a long time, dust may
build up, which could cause fire or electric shock.
Replace your air filter periodically as needed.
Contact your dealer to clean the interior of the projector as needed.
Do not use the projector in places where corrosive gas, such as
sulfurous gas from hot springs, may be present.
Malfunction may result.
Do not start the projector while the volume is too high. (only
models with built-in speaker)
Loud sounds may cause loss of hearing. Always lower the volume
before turning off the projector. Gradually increase the volume after
turning on the projector.
Avoid standing in front of the projector so you do not block the
projected images and the bright light does not shine in your eyes.
Looking into the projector’s light can damage your eyesight.
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Notes on Handling and Storage
Be sure to observe the following precautions to avoid malfunctions, operating
errors or damage to the projector.
Notes on Handling and Storage
• Do not use or store the projector in places where it might be subjected to high
and low extremes of temperature. Furthermore, avoid places where the
temperature may change suddenly.
• Be sure to observe the operating temperatures and storage temperatures
given in the User's Guide when using and storing the projector.
• When storing the projector, store it in a dry location.
• Do not set up the projector in places where it might be subjected to vibration
or shock.
• Do not set up the projector near high-voltage electrical wires or sources of
magnetic fields.
These may interfere with correct operation.
• Do not touch the lens with bare hands.
• Always attach the lens cover to the lens when not using the projector, to
prevent the lens from becoming dirty or damaged.
• Remove the batteries from the remote control before storage.
If the batteries are left in the remote control for long periods, they may leak.
• Do not use or store the projector in places where smoke from oil or cigarettes
may be present, as it can adversely affect the quality of the projected images.
• Contact your dealer to clean the interior of the projector. If the interior of the
projector has not been cleaned for a long time, dust may build up, which could
cause fire or electric shock.
• Epson takes no responsibility for loss or damage caused by damage to the
projector outside service warranty conditions.
• When a still image is displayed for a long period of time, image retention may
occur on the screen. Do not display images in the exact same position for
long periods.
LCD Panel
The LCD panel is manufactured using extremely high-precision technology.
However, black dots may appear on the panel, or some red, blue or green dots may
light up extremely brightly at times. Furthermore, sometimes striped color
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irregularities or brightness irregularities may also appear. They are caused by the
characteristics of the LCD panel, and are not a sign of a malfunction.
Afterimage (Burn-in)
When still images or images that move a little are projected for an extended period,
an afterimage may remain in the projected image.
This issue is due to the nature of the LCD panel and is not a malfunction.
Perform the following to reduce this issue.
• Change the projected image regularly.
• Stop projecting regularly.
In the unlikely event that an afterimage occurs, project a black screen until the
afterimage disappears (this varies depending on the degree of afterimage, but as a
guide you should project for 30 to 60 minutes).
If the issue continues, contact your local dealer.
Notes on Carrying the Projector
• Turn off the projector power and then disconnect the power cable from the
outlet.
Furthermore, check that all other cables have been disconnected.
• Attach the lens cover to the lens.
• Retract the adjustable foot.
• If your model of projector has a handle, hold the projector by the handle when
carrying it.
• When carrying large models, make sure it is carried by the number of people
specified in the User's Guide.
When transporting the projector to the manufacturer for repairs
The internal projector components consist of many glass parts and high-precision
parts. When transporting the projector, take the following measures to protect the
projector from any damage that might result from shock.
Enclose the projector securely in buffer material to protect it from shock, and place
it into a strong cardboard container. Be sure to notify the carrier company that the
contents are fragile.
Power cables for Overseas Use
The power cable that is supplied with this projector conforms to electrical safety
regulations. Do not use a power cable other than the one supplied with the
projector.
If using the projector overseas, check the power supply voltage, outlet shape and
electrical rating of the projector that conform to the local standards, and purchase a
proper power cable in the country.
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Notes on Handling and Storage
Contact an authorized Epson dealer in one of the countries listed on page 16 for
details on obtaining a proper power cable.
General power cable specifications
The following conditions must be observed regardless of the country of use.
• The power cable must have the approval marks from the standards authority of
the country where the projector is to be used.
• The plug must be of the same shape as the outlets in the country of use.
Examples of standards authorities or certification marks for different
countries
Standards
Country name
United States of
America
Canada CSA Finland FIMKO
United Kingdom BSI France LCIE
Italy IMQ Netherlands KEMA
Australia SAA Belgium CEBEC
Austria OVE Japan PSE
Switzerland SEV Korea EK
Sweden SEMKO China CCC
Denmark DEMKO Singapore PSB
Germany VDE
authority or
certification mark
UL Norway NEMKO
Country name
Standards
authority or
certification mark
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Utility Software
Software that is compatible with your projector can also be downloaded from the
Epson website (http://www.epson.com). If the software is updated, the latest versions
of the software will also be available from this website.
Please check the Epson website (http://www.epson.com) for the latest software
upgrades.
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Problem Check Sheets
Menus
Problems
Only part of the image is displayed
Image is smaller than size of screen
Image has keystone distortion
Several pixels are missing
Image is truncated or small
Image is blurry and out of focus
Image contains striped patterns
Image flickers
Characters appear to be missing
Image quality is poor
Too dark
Color is poor or too dark (video)
Color is poor or too dark (computer)
Color different from TV/CRT
Menus appear
Setting Sleep Mode : ON
About (Video)
Video Signal
About (Computer)
Frequency H Hz
V Hz
SYNC Polarity H
V
SYNC Mode
Resolution
Refresh Rate Hz
AUTO
NTSC
Other
Color is poor or too dark
Menus
No sound is heard
Volume is low
Sound is distorted
Wrong sound is heard
Has the connected equipment been set
to output audio?
Does the sound come out when
external speakers are connected?
(if equipped with an Audio Out port)
Audio (only models with built-in speaker)
Positive
Negative
Positive
Negative
Separate
Composite
Sync on
Green
Power does not turn on
Nothing appears on the screen
A message appears
No image signal is being input
These signals cannot be handled by
this projector.
Blue screen (blue background)
Black screen (black background)
Projected images
User's logo (no message appears)
Menus appear
Audio
Audio input ( )
Volume ( )
If your projector develops a problem, make a copy of these check sheets and use
them to explain the problem symptoms more clearly when calling for service.
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Problem Check Sheets
Write symptoms here:
Power cable
Connector
Is the connector securely connected?
Computer settings
(Display properties)
LCD display
Resolution
( )
Refresh rate
( Hz )
Computer
Win/Mac/EWS
Manufacturer
( )
Model
( )
Laptop/Desktop/Integrated
Panel resolution
( )
Video mode
( )
Video equipment
VCR/DVD/Camera
Manufacturer ( )
Model ( )
Is the cable securely connected?
Power switch ON (depends on model)
EMPEHEBSerial number
Purchase date: / /
Indicators
(Write down colors and status of
each indicator)
Connectors
Is the connector securely
connected?
What is the name of the port
used for connection?
( )
Connection cable
Genuine
Extension m
Part No. ( )
Distributor/amplifier
Part No. ( )
Switch
Part No. ( )
When does the problem occur? Before use Immediately after starting to use During use
e.g. always when ..... is done
Other ( )
Frequency of problem Always Sometimes (..... times during .....)
e.g. always when ..... is done
Other ( )
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Epson Projector Contact List
This address list is current as of December 2018.
A more up-to-date contact address can be obtained from the corresponding website
listed here. If you do not find what you need on any of these pages, please visit the main
Epson home page at www.epson.com.
< EUROPE, MIDDLE EAST & AFRICA >
ALBANIA :
ITD Sh.p.k.
http://www.itd-al.com
AUSTRIA :
Epson Deutschland
GmbH
https://www.epson.at
BELGIUM :
Epson Europe B.V.
Branch office Belgium
https://www.epson.be
BOSNIA AND
HERZEGOVINA :
NET d.o.o. Computer
Engineering
http://www.net.com.ba
BULGARIA :
Epson Service Center
Bulgaria
http://www.kolbis.com
CROATIA :
MR servis d.o.o.
http://www.mrservis.hr
CYPRUS :
Mechatronic Ltd.
http://www.mechatronic.com.cy
CZECH REPUBLIC :
Epson Europe B.V.
Branch Office Czech
Republic
https://www.epson.cz
DENMARK :
Epson Denmark
https://www.epson.dk
ESTONIA :
Epson Service Center
Estonia
https://www.epson.ee
FINLAND :
Epson Finland
https://www.epson.fi
FRANCE & DOM-TOM
TERRITORY :
Epson France S.A.
https://www.epson.fr
GERMANY :
Epson Deutschland
GmbH
https://www.epson.de
GREECE :
Oktabit S.A.
https://www.oktabit.gr
HUNGARY :
Epson Europe B.V.
Branch Office Hungary
https://www.epson.hu
IRELAND :
Epson (UK) Ltd.
https://www.epson.ie
ISRAEL :
Epson Israel
https://www.epson.co.il
ITALY :
Epson Italia s.p.a.
https://www.epson.it
KAZAKHSTAN :
Epson Kazakhstan
Rep. Office
http://www.epson.kz
LATVIA :
Epson Service Center
Latvia
https://www.epson.lv
LITHUANIA :
Epson Service Center
Lithuania
https://www.epson.lt
LUXEMBURG :
Epson Europe B.V.
Branch office Belgium
https://www.epson.be
MACEDONIA :
Digit Computer
Engineering
http://www.digit.com.mk
NETHERLANDS :
Epson Europe B.V.
Benelux sales office
https://www.epson.nl
NORWAY :
Epson Norway
https://www.epson.no
POLAND :
Epson Europe B.V.
Branch Office Poland
https://www.epson.pl
PORTUGAL :
Epson Ibérica S.A.U.
Branch Office Portugal
https://www.epson.pt
ROMANIA :
Epson Europe B.V.
Branch Office Romania
https://www.epson.ro
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RUSSIA :
Epson CIS
http://www.epson.ru
UKRAINE :
Epson Kiev Rep. Office
http://www.epson.ua
SERBIA :
Atom partner
http://www.atompartner.rs/wp/
EWE Comp
https://www.ewe.rs
SLOVAKIA :
Epson Europe B.V.
Branch Office
Czech Republic
https://www.epson.sk
SLOVENIA :
Birotehna d.o.o.
http://www.birotehna.si
SPAIN :
Epson Ibérica, S.A.U.
https://www.epson.es
SWEDEN :
Epson Sweden
https://www.epson.se
SWITZERLAND :
Epson Deutschland
GmbH
Branch office Switzerland
https://www.epson.ch
TURKEY :
Tecpro Bilgi Teknolojileri
Tic. ve San. Ltd. Sti.
http://www.tecpro.com.tr
UK :
Epson (UK) Ltd.
https://www.epson.co.uk
AFRICA :
https://www.epson.co.za
or
https://www.epson.fr
SOUTH AFRICA :
Epson South Africa
https://www.epson.co.za
MIDDLE EAST :
Epson (Middle East)
https://www.epson.ae
< NORTH, CENTRAL AMERICA & CARIBBEAN ISLANDS >
CANADA :
Epson Canada, Ltd.
https://epson.ca
COSTA RICA :
Epson Costa Rica, S.A.
https://epson.co.cr
MEXICO :
Epson Mexico, S.A. de
C.V.
https://epson.com.mx
ECUADOR :
Epson Ecuador
https://epson.com.ec
U. S. A. :
Epson America, Inc.
https://epson.com/usa
< SOUTH AMERICA >
ARGENTINA :
Epson Argentina S.R.L.
https://epson.com.ar
BRAZIL :
Epson do Brasil
https://epson.com.br
CHILE :
Epson Chile S.A.
https://epson.cl
COLOMBIA :
Epson Colombia Ltd.
https://epson.com.co
PERU :
Epson Peru S.A.
https://epson.com.pe
VENEZUELA :
Epson Venezuela S.A.
https://epson.com.ve
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Epson Projector Contact List
< ASIA & OCEANIA >
AUSTRALIA :
Epson Australia Pty. Ltd.
https://www.epson.com.au
JAPAN :
CHINA :
Epson (China) Co., Ltd.
https://www.epson.com.cn
HONG KONG :
Epson Hong Kong Ltd.
https://www.epson.com.hk
INDIA :
Epson India Pvt., Ltd.
https://www.epson.co.in
KOREA :
MALAYSIA :
NEW ZEALAND :
INDONESIA :
PT. Epson Indonesia
https://www.epson.co.id
Seiko Epson Co.
Toyoshina Plant
https://www.epson.jp
Epson Korea Co., Ltd.
http://www.epson.co.kr
Epson Malaysia Sdn. Bhd.
https://www.epson.com.my
Epson New Zealand
https://www.epson.co.nz
PHILIPPINES :
Epson Philippines Co.
https://www.epson.com.ph
SINGAPORE :
Epson Singapore Pte. Ltd.
https://www.epson.com.sg
TAIWA N :
Epson Taiwan
Technology & Trading Ltd.
https://www.epson.com.tw
THAILAND :
Epson (Thailand) Co.,Ltd.
https://www.epson.co.th
18
413748100EN
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