Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment.
DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by
DANGER Headings.
WARNING Signals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1.ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR
PROCEDURES.
2.NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS
TECHNICIANS IN THEIR LINE OF WORK.
3.WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO
SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC
COMPONENTS.
4.WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.
WARNING
1.REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2.MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE
EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
3.ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED
CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.
4.IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST
STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.
5.REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR
OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.
6.WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH
PRODUCTS CONTAINING FLAMMABLE GAS IS PROHIBITED.
Confidential
Page 3
About This Manual
A D J U S T M E N T
R E Q U I R E D
C A U T I O N
C H E C K
P O I N T
W A R N I N G
This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.OPERATING PRINCIPLES
Describes the theory of electrical and mechanical operations of the
product.
CHAPTER 3.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 4.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling
the product.
CHAPTER 5.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 6.MAINTENANCE
Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.
APPENDIX Provides the following additional information for reference:
• Exploded Diagram
• Parts List
Symbols Used in this Manual
Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and always read
NOTE, CAUTION, or WARNING messages.
Indicates an operating or maintenance procedure, practice or condition
that is necessary to keep the product’s quality.
Indicates an operating or maintenance procedure, practice, or condition
that, if not strictly observed, could result in damage to, or destruction of,
equipment.
May indicate an operating or maintenance procedure, practice or
condition that is necessary to accomplish a task efficiently. It may also
provide additional information that is related to a specific subject, or
comment on the results achieved through a previous action.
Indicates an operating or maintenance procedure, practice or condition
that, if not strictly observed, could result in injury or loss of life.
Indicates that a particular task must be carried out according to a certain
standard after disassembly and before re-assembly, otherwise the
quality of the components in question may be adversely affected.
Confidential
Page 4
Revision Status
RevisionDate of IssueDescription
AJune 27, 2008First Release
BOctober 3, 2008[Chapter 5]
• “5.1.1 Servicing Adjustment Item List” on page 110.
Table 5-1 “Adjustment Items”, Table 5-2 “Maintenance Items” and Table 5-3 “Additional Functions” were revised.
• “5.1.2 Required Adjustments” on page 112.
Table 5-4 “Required Adjustment List” was revised.
• “5.2.1 TOP Margin Adjustment” on page 114.
Description was revised.
• “5.2.2 First Dot Position Adjustment” was deleted.
CMay 7, 2009Revised Contents
[All chapters]
• Epson Stylus NX110/NX115/SX110/SX115/TX110/TX111/TX112/TX113/TX115/TX117/TX119 were added.
[Chapter 1]
• “1.1 Features” on page 10 was revised.
• “1.2.2 Ink Cartridge” on page 11 was revised.
• “1.2.3 Print Mode” on page 12 was revised.
• “1.2.4 Supported Paper” on page 14 was revised.
• “1.3 Scanner Specifications” on page 16 was revised.
• “1.4.1 Electrical Specifications” on page 18 was revised.
• “1.4.4 Acoustic Noise” on page 19 was revised.
• “1.4.5 Safety Approvals (Safety standards/EMI)” on page 19 was revised.
• “1.5.1 USB Interface” on page 20 was revised.
• “1.6.1 Operation Buttons & LEDs” on page 21 was revised.
• “1.6.2 Control Panel Functions” on page 22 was revised.
• “1.7.1 Supported Paper and Copy Mode” on page 25 was revised.
• “1.7.2 Setting for Stand-alone Copy” on page 25 was revised.
• “1.7.3 Copy Speed” on page 26 was revised.
• “1.7.4 Multiple Copying” on page 26 was revised.
[Chapter 2]
• “2.2 Power-On Sequence” on page 31 was added.
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Page 5
RevisionDate of IssueDescription
CMay 7, 2009[Chapter 4]
• “4.1.4 Procedural Differences” on page 63 was added.
• “4.3.2 Stacker Assy/ Ink Tube Cover” on page 65 was revised.
• “4.4.1 Panel Unit” on page 71 was revised.
• “4.4.3 Power Supply Unit” on page 73 was revised.
• “4.5.5 EJ Roller/ EJ Frame Assy” on page 80 was revised.
• “4.5.9 Main Frame” on page 91 was revised.
• “4.7 Disassembly/reassembly procedures of NX110 series” on page 107 was added.
[Chapter 6]
• “6.1.3 Lubrication” on page 119 was revised.
DJune 17, 2009Revised Contents
[Chapter 1]
• “1.7.3 Copy Speed” on page 26 was revised.
[Chapter 4]
• “4.2 Disassembly Procedures” on page 64 was revised.
• “4.3.4 Scanner Stand /Cover Wire” on page 68 was revised.
The table below lists the paper type and sizes supported by the printer. The supported paper type and sizes vary depending on destinations (between EAI, EUR, and Asia).
Table 1-6. Supported Paper
Paper NamePaper Size
Thickness
(mm)
Legal215.9 x 355.6 mm (8.5”x14”)
Letter215.9 x 279.4 mm (8.5”x11”)Y-Y-Y-
A4210 x 297 mm (8.3”x11.7”)Y-Y-Y-
B5182 x 257 mm (7.2”x10.1”)--Y-Y-
Plain paper
A5148 x 210 mm (5.8”x8.3”)--Y-Y-
0.08-0.11
Half Letter139.7 x 215.9 mm (5.5"x8.5”)Y-----
A6105 x 148 mm (4.2”x5.8”)Y-Y-Y-
User Defined
89 x 127- 329 x 1117.6 mm
(3.56”x 5.08” - 13.16”x44.7”)
Premium Inkjet Plain PaperA4210 x 297 mm (8.3”x11.7”)0.11
Premium Bright White Paper (EAI)Letter215.9 x 279.4 mm (8.5”x11”)0.11
Bright White Inkjet Paper (others)A4210 x 297 mm (8.3”x11.7”)0.13
Letter215.9 x 279.4 mm (8.5”x11”)
A4210 x 297 mm (8.3”x11.7”)YYYYYY
Ultra Premium Photo Paper Glossy (EAI)
Ultra Glossy Photo Paper (Euro, Asia)
8” x 10”203.2 x 254 mmYYY-Y-
5” x 7”127 x 178 mmYYYYYY
0.30
4” x 6”101.6 x 152.4 mmYYYYYY
3.5” x 5”
*2
89 x 127 mm YYYYYY
Letter215.9 x 279.4 mm (8.5”x11”)
A4210 x 297 mm (8.3”x11.7”)YYYYYY
8” x 10”203.2 x 254 mmYYY-Y-
Premium Photo Paper Glossy (EAI)
Premium Glossy Photo Paper (others)
5” x 7”127 x 178 mmYYYYYY
0.27
16:9 wide101.6 x 180.6 mmYYYYYY
4" x 6
"
3.5” x 5”
*2
101.6 x 152.4 mmYYYYYY
89 x 127 mm YYYYYY
Weight
64-90 g/m
(17-24 lb.)
80 g/m
(21 lb.)
90 g/m
(24 lb.)
92.5 g/m
(25 lb.)
290 g/m
(77 lb.)
255 g/m
(68 lb.)
2
2
2
2
2
2
EAIEURAsia
*1
*1
*1
P
B
P
*1
B
P
Y-Y-Y-
Y-Y-Y-
--Y-Y-
Y-----
--Y-Y-
YYY-Y-
YYY-Y-
*1
*1
B
PRODUCT DESCRIPTION Printing Specifications 14
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Page 14
Note *1 : “Y” in the “P” column stands for “the paper type/size is Supported”. “Y” in the “B”
column stands for “Borderless printing is available”.
*2 : NX100 series only
C A U T I O N
Make sure the paper is not wrinkled, fluffed, torn, or folded.
The curve of paper must be 5 mm or below.
When printing on an envelope, be sure the flap is folded neatly.
Do not use the adhesive envelopes.
Do not use double envelopes and cellophane window envelopes.
StopPrinting / CopyingStops printing immediately and ejects the paper. Cancels the job which is printing/copying at the same time.
Ink Out
No Cartridge
Incorrect Cartridge
Paper Out / Paper Jam
Sleep
*1
Stop
At power-on
Ready / Ink Low
(when pressed for 3 seconds or more)
Sleep
Scan
(NX110 series only)
Start Photo
*3
(NX100 series only)
Start B&W/Copy B&W
*3
Ready / Ink LowThe application on the PC automatically starts up and starts scanning.
SleepRecovers from sleep and the application on the PC automatically starts up, and starts scanning.
Ready / Ink LowAdjust the size to the paper and starts color photo copying.
SleepRecovers from sleep, adjust the size to the paper and starts color photo copying.
Ready / Ink LowStarts B&W copying.
SleepRecovers from sleep and starts B&W copying.
Start B&W/Copy B&W
(when pressed for 3 seconds or more)
Ready / Ink LowAdjust the size to the paper and starts B&W copying.
SleepRecovers from sleep, adjust the size to the paper and starts B&W copying.
Turns the power ON.
Ejects the paper if the paper is not ejected yet.
Runs a sequence of ink cartridge replacement.
Performs the following sequence in due order each time the stop button is pressed.
1. Moves the carriage to the ink check positions.
2. Moves the carriage there in the order of cyan, magenta, yellow, and black (prioritized order). Moves the carriage
to the ink cartridge replacement position after displaying all the colors to be displayed. (Skips the colors with
sufficient ink)
3. Moves the carriage back to the home position if it is at the ink cartridge replacement position, and performs
replacement cleaning.
Stops printing and cancels the job.
Ejects the paper if the paper is not ejected yet.
Recovers from the error if the ejecting the paper is performed and successful.
Recovers from sleep.
Performs recovering from sleep (Initialization of the printer mechanism, etc.) if necessary.
Prints the nozzle check pattern.
After printing the nozzle check pattern, the printer turns on stand-by; the same status after initialization.
Stops printing and cancels the print job if the stop button is pressed during printing the nozzle check pattern. It
*2
becomes ready after ejecting the paper.
Starts head cleaning.
Changes to the ink-out error status if the remaining ink level is not enough for cleaning.
Recovers from sleep and starts head cleaning.
Changes to the ink-out error status if the remaining ink level is not enough for cleaning.
Start Color/Copy Color
(when pressed for 3 seconds or more)
Stop + Start B&W/Copy B&WReady / Ink LowStarts B&W copying in the draft mode.
Scan + Copy B&W
(NX110 series only)
Stop + Start Color/Copy ColorReady / Ink LowStarts color copying in the draft mode.
Scan + Copy Color
(NX110 series only)
Start Photo + Start B&W
(NX100 series only)
Start Photo + Start Color
(NX100 series only)
*3
Ready / Ink LowStarts color copying.
SleepRecovers from sleep and starts color copying.
Ready / Ink LowAdjust the size to the paper and starts color copying.
SleepRecovers from sleep, adjust the size to the paper and starts color copying.
SleepRecovers from sleep and starts B&W copying in the draft mode.
Ready / Ink LowMakes 20 copies in B&W copying.
SleepRecovers from sleep and makes 20 copies in B&W copying.
SleepRecovers from sleep and starts color copying in the draft mode.
Ready / Ink LowMakes 20 copies in color copying.
SleepRecovers from sleep and makes 20 copies in color copying.
Ready / Ink LowMakes 20 copies in B&W copying.
SleepRecovers from sleep and makes 20 copies in B&W copying.
Ready / Ink LowMakes 20 copies in color copying.
SleepRecovers from sleep and makes 20 copies in color copying.
Revision D
Note *1: If the stop button is pressed when the power LED begins to flash, the nozzle check function becomes available.
(This function becomes available if the stop button is pressed at the above timing regardless of whether the power button is being pressed or not.)
*2: The nozzle check pattern is as follows. Numbers in the figure indicate nozzle numbers. In actual check patterns, the version of firmware is also printed.
(Nozzle numbers and color names are not printed.)
1
When displaying a paper jam error: If the paper ejection finishes successfully, cancels the error and continues the procedure.
PRODUCT DESCRIPTION Control Panel 23
*3: When displaying a paper out error: If the paper feeding finishes successfully, cancels the error and continues the procedure.
Ink out error / No ink cartridge error
Ink cartridge detection error
Ink cartridge replacement is in progressFlashing 2OFFFlashing 29
Ink sequence is in progressFlashing------10
No paper error---ONOFF11
CopyingFlashing------12
Printing from PCFlashing------13
Scanner operation from PCFlashing------14
Power ON (Print data processing)Flashing------15
Ink low------Flashing16
Power ON (normal idle state)ON------17
Power ON (Sleep)Low-speed flashingOFFOFF-
Printing & job being canceled Flashing-------
Power LEDPaper LEDInk LED
FlashingONON4
---OFFON8
LED
Priority
Note :--- :No change
Flashing :Repeats ON and OFF every 1.25 seconds.
Flashing 2 :Repeats ON for 0.5 second, OFF for 0.5 second, ON for 0.5 second, and OFF for 1.0 second.
High-speed flashing :Repeats ON and OFF every 0.5 second.
Low-speed flashing :Repeats ON and OFF every 2 seconds.
Note :See “ 3.2 Error Indications and Fault Occurrence Causes ” (p.34) for remedies for errors.
You can make settings by a specific key operation to select color copy, B&W copy, or
photo copy. Refer to Table 1-18 for key operation methods.
SettingsFunction
Copy typeSelect from color copy, B&W copy or photo copy* by a key operation.
Layout• Color Copy, B&W Copy
Print
setting
Note* : NX100 series only
Paper type
Paper size
Quality
Fit to Page
Table 1-20. Supported Paper and Copy Mode
Size
A4,
Letter
*
4” x 6”Standard1440x720 VSD3ONONOK
Table 1-21. Settings for Stand--alone Copy
Normal layout with 3mm margins
• Photo Copy
Borderless (The area size of projections: Fixed to Maximum.)
Refer to Table 1-20.
When “Fit to Page” is selected by the key operation, a copy is made
adjusting the image size to the paper by enlarging/reducing the
original. The zoom ratio is determined as follows, and the same ratio is
applied to both horizontal and vertical sides.
• Detects the image size of the original using the preview function.
• Calculates an appropriate zoom ratio from the image size and the
printable area of the paper.
• If the ratio falls into less than 25%, 25% is applied. 400% is applied
if over 400% likewise.
• For color/B&W copying, the zoom ratio is determined so as to
make a copy of the whole image of the original on the paper.
• For photo copying, the zoom ratio is determined so as not to leave
any margins on the paper.
Print
Quality
Draft360x120EcoONOFFNA
Standard360x360VSD1ONOFFNA
*
Resolu-
tion
*
Dot
Size
Bi-D
Micro
Weave
Border-
less
1.7.2.1 Relation Between Original and Copy
The scanning start position is located on the front right of the scan bed. The relations
between the original placed face down and its copy are as follows.
Figure 1-6. Relation Between Original and Copy (Borderless/With Borders)
Original Document
AScan bed---
BScan area“ 1-9 Scanning Range ” (p.17)
COriginal (face down)---
OTMTop margin (out of scan range)“ 1-9 Scanning Range ” (p.17)
OLMLeft margin (out of scan range)“ 1-9 Scanning Range ” (p.17)
Making 20 (fixed value) copies in color/B&W becomes available by operating specific
keys (Refer to p. 22). In this copying, the second copy or later are carried out without
scanning by storing the scanned data in the memory to makes copying faster. However,
if the scanned data is bigger than the memory’s capacity, scanning will be repeated for
each copy. The conditions that the scanned data can be stored in the memory are as
follows.
Table 1-23. Conditions for Storing the Scanned Data
Copy Mode
Color copy
Monochrome
copy
Print
Quality
Draft
Standard
Storing the data/repeating scanning
The scanned data can be stored. The second or later will
*
be printed without scanning.
Tries to compress the scanned data to store it in the
memory. Some data can not be stored, scanning will be
repeated after the second in that case.
In this chapter, the product names are called as follows:
Revision D
This chapter describes the mechanism of NX100 series and NX110 series.
2.1.1 Printer Mechanism
NX100 series and NX110 series printer mechanism consists of printhead, carriage
mechanism, paper loading mechanism, paper feed mechanism, and ink system.
As the conventional models, NX100 series and NX110 series are equipped with two
DC motors; one is used to drive the paper loading, paper feed mechanisms, and the
pump mechanism that includes the carriage lock mechanism, and another one is used to
drive the carriage mechanism. A paper is fed from the rear ASF unit by means of the
LD roller and Retard roller and ejected to the front tray.
This section describes the power-on sequences for this product.
Condition
Completing ink charge.
No paper on the paper path.
The Printhead is capped with the Cap of the Ink System.
The Carriage is locked by the CR Lock.
Table 2-3. Operation of the power-on sequence
Operation
1. Checking waste ink overflow
1-1.Reads out the protection counter value to check waste ink overflow.
2. Seeking the home position
2-1.The carriage moves to the 80-digit side slowly and confirms it
touches the CR lock.
2-2.The carriage moves to the 0-digit side slowly to leave from the CR
lock.
2-3.Checks if paper does not exist with the PE sensor and the PF Motor
rotates clockwise to release the CR lock.
2-4.The carriage moves to the 80-digit side slowly and confirms that the
CR lock is released.
2-5.The carriage quickly moves to the 80-digit side by the Left Frame.
*1
Carriage/PF roller
movement and position
Table 2-3. Operation of the power-on sequence
Operation
4. Detecting ink cartridge and initializing ink system
4-1.The carriage moves to the 80-digit side for IES detection.
4-2.The carriage returns to its home position.
4-3.The carriage slowly moves to the CR lock set position.
4-4.The PF Motor rotates clockwise.
*2
4-5.The PF Motor rotates counterclockwise and sets the CR lock.
4-6.The carriage slowly returns to its home position.
*1
* 4
Note *1 : The rotation direction of the PF Motor is as follows.
Clockwise direction : Paper is fed normally
Counterclockwise direction : Paper is fed backward
*2 : The conditions of the CR lock are as follows.
Red: CR lock is set
White: CR lock is released
*3 : Executed when the detected temperature is under 5 oC (41oF) by the thermistor on the
Printhead.
*4 : The empty sanction operation may occur depending on the situation.
Carriage/PF roller
movement and position
*2
2-6.After the carriage continuously moves to the 80-digit side slowly
and confirms it touches the Left Frame, sets the distance from the
home position to the Left Frame as the theoretical value.
2-7.The carriage quickly moves to the 0-digit side and slows down as it
gets to its home position, and stops there.
3. Low temperature operation sequence
3-1.The carriage moves back and forth between the 0-digit side and the
Be careful to avoid electric shocks when checking the electrical
circuit boards (MAIN and PSE/PSB boards) while the power is
turned on.
Touching an FET, transistor or heat sink with one hand while
touching a metal part of the mechanism with the other hand
could result in an electric shock, so carefully avoid this.
After initial filling of ink has been repeated several times,
immediate moving or tilting of the printer could result in
leaking of ink that has not been completely absorbed by the
Waste Ink Pad. When initial filling of ink has been repeated
several times, check the ink remaining in the tip of the Waste
Ink Tube and the waste ink not absorbed by the Waste Ink Pad
before moving the printer.
Disassembly and reassembly of parts is often required when
identifying the causes of problems. The parts should be
disassembled and re-assembled correctly while referring to
“DISASSEMBLY/ASSEMBLY” (p.59) so that the operation
and status of each check item can be correctly verified.
Some individual part and units may require adjustment once
they are removed or replaced. If removing or replacing parts
which have specific instructions for adjustment included in
“DISASSEMBLY/ASSEMBLY” (p.59), be sure to make these
adjustments after repairing the problem location.
3.1.2 Preliminary Checks
Before starting troubleshooting, be sure to verify that the following conditions
are all met:
The power supply voltage must be within the specification limits. (Measure the
voltage at the wall socket.)
The power code must be free from damage, short circuit or breakage, or miswiring
in the power code.
The printer must be grounded properly.
The printer should not be located in a place where it can be exposed to too high or
low temperature, too high or low humidity, or abrupt temperature change.
The printer should not be located near waterworks, near humidifiers, near heaters
or near flames, in a dusty atmosphere or in a place where the printer can be
exposed to blast from an air conditioner.
The printer should not be located in a place where volatile or inflammable gases
are produced.
The printer should not be located in a place where it can be exposed to direct rays
of the sun.
The printer must be placed on a strong and steady level table (without an
inclination larger than five degrees).
Any vibrating equipment must not be placed on or under the printer.
The paper used must conform to the specification.
There is no error in handling of the printer.
3.1.1 Specified Tools
This printer does not require any specified tools for troubleshooting.
TROUBLESHOOTING Overview 33
Check the inside of the printer, and remove foreign matters if any, such as paper
clips, staples, bits of paper, paper dust or toner.
Clean the inside of the printer and the rubber rolls.
This chapter describes how the printer indicates an error status with LEDs, and why the error is caused, when a problem happened during each sequence/operation (power-on
sequence, paper feeding, ink drawing, and so on).
Table 3-1. Error Indications and Fault Occurrence Causes
The following tables provide troubleshooting procedures. Confirm the error message indicated on the LED or the STM3 screen on the PC’s display, and verify it in
the following list and the figures at the end of this chapter for the corresponding troubleshooting remedy. If some parts need to be replaced or repaired, make sure to
follow the procedure given in Chapter 4 “Disassembly / Assembly”.
Table 3-2. Check point for Fatal error according to each phenomenon
Occurrence timing
CR position
Detailed phenomenon
Defective
unit/part name
Scanner Motor
Check pointRemedy
1. Check if the Scanner Motor cable is connected to J5 on
the Main Board.
1. Connect the Scanner Motor cable to J5 on the
Main Board.
2. Replace the Scanner Motor with a new one.
2. Check if the coil resistance of the Scanner Motor is
TBD Ω or by using the tester (refer to Table 3-13).
• Power on
• Anywhere
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 35
The Scanner Unit does not initialize when
the power is turned on.
Scanner Carriage
FFC
CIS Unit1. Check if the CIS Unit is damaged.1. Replace the CIS Unit with a new one.
3. Check if the Scanner Motor Cable is damaged.1. Replace the Scanner Motor Unit with a new
1. Check if the Scanner Carriage FFC is connected to J4 on
the Main Board.
2. Check if the Scanner Carriage FFC is damaged.2. Replace the Scanner unit with a new one.
3. Replace the Scanner Motor Unit with a new
one.
one.
1. Connect the Scanner Carriage FFC to J4 on the
Main Board.
Table 3-4. Check point for Paper jam error according to each phenomenon
Detailed phenomenon
A paper feeding sequence failed to feed
the paper, but a paper ejection sequence is
performed.
Defective
unit/part name
ASF Unit
Upper Paper Guide*
/
Check pointRemedy
1. Check if the ASF Unit is properly installed.1. Install the ASF Unit properly.
2. Check if the Paper Back Lever operates correctly in the
paper loading sequence.
2. Set the Extension Spring between the ASF
Housing and the Paper Back Lever.
1. Check if the Extension Spring is properly installed.1. Set the Extension Spring between the Main
Frame and the PE Sensor Lever.
Note * : In case that the paper jam error occurs in each operation, the jammed paper contacts the nozzle surface of the Printhead and the Printhead may be damaged.
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 42
Table 3-4. Check point for Paper jam error according to each phenomenon
Occurrence
timing
CR position
Detailed phenomenon
Defective
unit/part name
Check pointRemedy
1. Check if the Extension Spring operates correctly in the
paper loading sequence.
1. Set the Extension Spring between the Retard
Roller Assy and the ASF Housing.
Revision D
Paper is being resent during paper feeding
operation.
• Operation
• Outside HP
When turning on the power, the Carriage
Unit move to the home position correctly.
But, the paper feeding sequence is
performed without loading paper in the
paper loading sequence.
• Operation
•–
Note * : In case that the paper jam error occurs in each operation, the jammed paper contacts the nozzle surface of the Printhead and the Printhead may be damaged.
The top edge of paper does not go
through between the EJ Roller Unit and
the EJ Frame Assy.
ASF Unit
Upper Paper Guide
EJ Frame Assy*
1. Check if the Extension Spring is properly installed.1. Set the Extension Spring between the Main
Frame and the PE Sensor Lever.
1. Check if the EJ Frame Assy is correctly assembled.1. Reassemble the EJ Frame Assy correctly.
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 43
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Page 43
Wheel Star Metal
Spring Star Wheel
Wheel Star Exit
Table 3-4. Check point for Paper jam error according to each phenomenon
Occurrence
timing
CR position
• Operation
•–
Detailed phenomenon
The top edge of paper does not go
through between the EJ Roller Unit and
the EJ Frame Assy.
Defective
unit/part name
EJ Frame Assy*
EJ Roller*
Check pointRemedy
2. Check if the Wheel Star Metal, Spring Star Wheel and
Wheel Star Exit come off.
1. Check if the EJ Roller is correctly assembled.1. Reassemble the EJ Roller correctly.
2. Reassemble the Wheel Star Metal, Spring Star
Wheel and Wheel Star Exit correctly.
Revision D
2. Check if the EJ Roller Gear is damaged.2. Replace the EJ Roller Gear with a new one.
1. Check if the Upper Paper Guides correctly assembled.1. Reassemble the Upper Paper Guide to the Main
Frame correctly.
The top edge of paper is not loaded to the
PF Roller Unit.
Note * : In case that the paper jam error occurs in each operation, the jammed paper contacts the nozzle surface of the Printhead and the Printhead may be damaged.
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 44
Table 3-5. Check point for Paper out error according to each phenomenon
Occurrence
timing
CR position
Detailed phenomenon
The LD Roller cannot pick up paper
although the LD Roller attempt to rotate
correctly.
Defective
unit/part name
ASF Unit
Revision D
Check pointRemedy
1. Check if any paper dust is adhered to the surface of the
LD Roller.
1. Set a cleaning sheet in the ASF Unit up side
down. Then holding the top edge, try to load the
paper from the Printer driver. The micro pearl
on the LD Roller surface is removed. To
remove severe smear, staple a cloth moistened
with alcohol to a post card and clean the roller
in the same manner.
• Operation
•–
1. Check if the Hopper operates correctly in the paper
loading sequence.
*If the problem is not solved, replace the ASF
unit with a new one.
1. Reassemble the Compression Spring between
the Lower Housing and the Hopper.
The Hopper does not operate during the
paper loading sequence although the LD
Roller rotates to load paper from the ASF
Hopper
Unit.
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 45
Table 3-8. Check point for Communication error according to each phenomenon
Occurrence
timing
CR position
• Power on
•–
Detailed phenomenon
When turning on the power, the power on
sequence is performed correctly. But,
when any printer job is sent to the printer,
a communication error is indicated with
STM3.
Defective
unit/part name
USB Cable
Main Board
Check pointRemedy
1. Check if the USB Cable is connected between the printer
and the PC.
1. Check if an correct model name is stored into the address
of the EEPROM on the Main Board.
2. Check if the Panel FFC is connected to J2 on the Main
Board.
1. Connect the USB Cable to the printer and the
PC.
1. Use the Adjustment Program to write the
correct value to the EEPROM address.
2. Connect the Panel FFC to J2 on the Main
Board.
Revision D
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 50
This section explains the fault locations of the error states (print quality and abnormal noise) other than the error states (LED and STM3) in the previous section.
Table 3-9. Check point for the error that multiple sheets of paper are always loaded without LEDs and STM3
Occurrence
timing
CR position
Detailed phenomenon
Defective
unit/part name
Check pointRemedy
• Operation
•–
The LEDs and STM3 are not indicating
error conditions. But, multiple sheets of
paper are always loaded from the ASF
Unit.
ASF Unit
1. Check if the Extension Spring operates correctly in the
paper loading sequence.
2. Check if the Paper Back Lever operates correctly in the
paper loading sequence.
1. Set the Extension Spring between the Retard
Roller Assy and the ASF Housing.
2. Set the Extension Spring between the ASF
Housing and the Paper Back Lever.
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 51
Table 3-12. Check point for the defective printing quality
Print Quality StateDetailed phenomenon
• Print start position
slip
The printing operation is correctly
performed. But, the top margin is
insufficient than usual one.
Defective
unit/part name
LD Roller
Check pointRemedy
1. Check if paper dust is adhered to the surface of the LD
Roller.
1. Check if the Lower Housing is free from ink stain.1. Clean the Lower Housing with a soft cloth.
1. Set a cleaning sheet in the ASF up side down.
Then holding the top edge, try to load the paper
from the Printer driver. The micro pearl on the
LD Roller surface is removed. To remove
severe smear, staple a cloth moistened with
alcohol to a post card and clean the roller in the
same manner. As for the cleaning sheet, refer to
“ Check point for Paper out error according to
each phenomenon ” (p.45).
* If the problem is not solved, replace the ASF
Unit with a new one.
Revision D
Lower Housing
• Ink stain of paper
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 56
Ink stain occurs at the back, top end or
bottom end of the print paper.
2. Check if heaps of ink are formed on Porous Pad Front
Paper Guide.
EJ Roller Assy1. Check if the EJ Frame Assy is free from ink stain.1. Clean the EJ Frame Assy with a soft cloth.
PF Roller Assy1. Check if the PF Roller Assy is free from ink stain.1. Clean the PF Roller Assy with a soft cloth.
2. Replace the Lower Housing with a new one.
Confidential
Page 56
Wheel Star Metal
Spring Star Wheel
Wheel Star Exit
The resistance values for the CR motor and the PF motor are given below,
however, the values cannot be used to check the motors status since they are
DC motor and the resistance between the electric poles varies. Visually check
the motors for abnormal operation and if it is hard to judge, replace the motor.
Table 3-13. Sensor check point
MotorMotor TypeDrive VoltageResistance
CR motor
PF motorTBD
Scanner motorTBDTBD
DC motor with brush
DC 42V ± 5%
TBD
Revision D
TROUBLESHOOTING Error Indications and Fault Occurrence Causes 58
In this chapter, the product names are called as follows:
This section describes procedures for disassembling the main components of NX100
series and NX110 series. Unless otherwise specified, disassembled units or components
can be reassembled by reversing the disassembly procedure. Procedures which, if not
strictly observed, could result in personal injury are described under the heading
“WARNING”. “CAUTION” signals a precaution which, if ignored, could result in
damage to equipment. Important tips for procedures are described under the heading
“CHECK POINT”. If the assembly procedure is different from the reversed disassembly
procedure, the correct procedure is described under the heading “REASSEMBLY”. Any
adjustments required after reassembly of components or parts are described under the
heading “ADJUSTMENT REQUIRED”. When you have to remove any components or
parts that are not described in this chapter, refer to the exploded diagrams in the appendix.
Read the following precautions before disassembling and assembling.
4.1.1 Precautions
See the precautions given under the heading “WARNING” and “CAUTION” in the
following columns when disassembling or assembling
DISASSEMBLY/ASSEMBLY Overview 60
NX100 series and NX110 series.
When transporting the printer after installing the ink cartridge,
pack the printer for transportation without removing the ink
cartridge and be sure to secure the Ink Cartridge to the printer
cover with tape tightly to keep it from moving.
Use only recommended tools for disassembling, assembling or
adjusting the printer.
Observe the specified torque when tightening screws.
Apply lubricants as specified. (See Chapter 6
“MAINTENANCE” (p117) for details.)
Make the specified adjustments when you disassemble the
printer. (See Chapter 5 “ADJUSTMENT” (p109) for details.)
when reassembling the Waste Ink Tube, make sure that the tip
of waste ink tube is placed in the correct position, otherwise
ink may leak.
When using compressed air products; such as air duster, for
cleaning during repair and maintenance, the use of such
products containing flammable gas is prohibited.
Use only specified tools to avoid damaging the printer.
Table 4-1. Tools
NameEPSON Tool Code*
(+) Phillips screwdriver #11080530
(+) Phillips screwdriver #2---
Flathead Precision screwdriver #1---
Tweezers---
Longnose pliers---
Note * : All of the tools listed above are commercially available.
EPSON provides the tools listed with EPSON tool code.
4.1.3 Work Completion Check
If any service is made to the printer, use the checklist shown below to confirm all
works are completed properly and the printer is ready to be returned to the user.
Table 4-2. Work Completion Check
ClassificationItemCheck PointStatus
Self-testIs the operation normal?OK / NG
ON-line TestIs the printing successful?OK / NG
Printhead (Nozzle
check pattern print)
Carriage Mechanism
Printer Unit
Is ink discharged normally from
all the nozzles?
Does it move smoothly?OK / NG
Is there any abnormal noise
during its operation?
Is the CR Motor at the correct
temperature? (Not too hot to
touch?)
The disassembly/reassembly procedures of NX100 series and NX110 series are different. Unless otherwise specified, this chapter describes NX100 series. Refer to the pages
mentioned below for the disassembly/reassembly procedures of NX110 series.
Table 4-3. Procedure Differences
Parts nameDifferencesReference page
NX100 series
Panel Unit
The shapes and positions of the button on the Panel Unit are different. (See
“ 1.6 Control Panel ” ( p. 21 ) for the shapes of the Panel Unit.)
“ 4.4.1 Panel Unit ” ( p. 71 )
NX110 series
“ 4.4.1 Panel Unit ” ( p. 71 )
DISASSEMBLY/ASSEMBLY Overview 63
Confidential
Page 63
You need to remove the parts/units shown in dashed line box if they exist on
the way to the target part/unit.
2.Release the hooks (x2) at the lower part of the Scanner Stand.
Be careful not to lose the Scanner Stand Spring when removing the
Scanner Stand.
3. Release the guide pins (x2) at the upper part of the Scanner Stand, and remove
the Scanner Stand.
Cover Wire
1.Open the Scanner Unit.
2.Release both the hooks in the direction of arrow, and remove the Cover Wire.
Figure 4-10. Removing the Cover Wire
When installing the Scanner Stand, secure the shorter leg of the
Scanner Stand Spring to the groove on the Scanner Unit, and
secure the longer to the hook of the Scanner Stand as shown below.
DISASSEMBLY/ASSEMBLY Removing the Housing 68
Figure 4-9. Removing the Scanner Stand
Figure 4-11. Installing the Scanner Stand
Make sure not to catch the Scanner Motor Cable and the
Panel Unit (p 71), Scanner Stand/Cover Wire (p 68)
Removal procedure
When removing the FFC and the cable from the connectors as
shown below, make sure to pull up the cables from the connectors
on the Main Board, otherwise, it may gets damaged.
1. Open the Scanner Unit to the full, disconnect the Scanner FFC and the
Scanner Motor Cable from connectors J4, J5 on the Main Board.
2.Lift the left end of the Scanner Unit in the direction of arrow (1), then
disengage the dowel from the cutout of the shaft hole in the Scanner Unit.
3.Pull the Scanner Unit in the direction of arrow (2) and disengage the dowel
from the shaft hole, then remove the Scanner Unit from the Middle Housing.
Figure 4-13. Removing the Scanner Unit (2)
Install the Scanner Unit as follows. (See Fig.4-13)
1. Insert the right Shaft Hole of the Scanner Unit to the right
dowel of the Middle Housing aligning their shapes.
2. Insert the left dowel of the Lower Housing to the cutout of the left
shaft hole on the Scanner Unit, and push the unit until the left
dowel is secured into the shaft hole.
Figure 4-12. Removing the Scanner Unit (1)
3. Connect the Scanner FFC and the Scanner Motor Cable to
2.Remove the four screws that secure the Main Board.
3.Remove the Main Board and the Shield Plate with the PE Sensor Lever to the
ASF side as shown below.
Figure 4-21. Removing the Main Board (2)
When installing the Main Board, keep the PE Sensor Lever
away (as shown in Fig.4-21) to avoid getting broken.
Before tightening the screws, make sure to insert the Main Board
to the rib of the Main Frame, and align the threaded hole of the
Main Frame with the hole of the Main Board. (See
Fig.4-21
.)
Tighten the screws in the order indicated in Fig.4-21.
For the Shield Plate, hook its upper part to the Main Frame and
secure them as shown below.
4.4.3 Power Supply Unit
Parts/Components need to be removed in advance:
Scanner Stand/Cover Wire (p 68), Scanner Unit (p 69), Middle Housing (p 70)
Panel Unit (p 71)
Removal procedure
1.Disconnect the connector of the Power Supply Unit Cable (J3) from the Main
Unit and release the Power Supply Unit cable from the ribs of the Lower
Housing.
2.Remove the screw that secures the Power Supply Unit.
3.Remove the Power Supply Unit from the Lower Housing.
Figure 4-23. Removing the Power Supply Unit
Figure 4-22. Installing the Main board
Whenever the Main Board Unit is removed/replaced, the required
adjustments must be carried out.
• Chapter 5 “ ADJUSTMENT” (p.109)
DISASSEMBLY/ASSEMBLY Removing the Circuit Boards 73
4.Remove the screw that secures the Power Supply Unit Cover, and remove the
Grounding Wire (NX100 series only) and the Power Supply Unit Cover from
the Power Supply Unit.
Figure 4-24. Removing the Power Supply Unit
When installing the Grounding Wire, make sure that the
terminal of the Grounding Wire gets contact with the plate of
the Power Supply Unit, and secure it together with the Power
Supply Unit as shown in Fig.4-24. (NX100 series only.)
Route the Power Supply Unit Cable through the two ribs of
the Lower Housing. (See Fig.4-23.)
When installing the Power Supply Unit, insert its protrusion to
the hole of the Lower Housing, and align the rib and dowel of
the Lower Housing with the positioning hole of the Power
Supply Unit.
Figure 4-25. Installing the Power Supply Unit
DISASSEMBLY/ASSEMBLY Removing the Circuit Boards 74
Whenever the Power Supply Unit is removed/replaced, the
required adjustments must be carried out.
4.Release the two hooks on both sides of the Carriage with a flathead precision
screwdriver or a similar tool, and remove the Holder Contact Assy upward as
shown below.
5. Release the hook, and remove the FFC Cover.
Figure 4-30. Removing the Printhead (5)
Be careful not to touch the nozzles with bare hands or damage the
ink supply needles of the Printhead.
6. Remove the three screws that secure the Printhead, and lift the Printhead with
longnose pliers.
Figure 4-29. Removing the Printhead (4)
Figure 4-31. Removing the Printhead (6)
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 76
2.Insert a flathead precision screwdriver between the EJ Roller Gear and the rib
of the EJ Roller, and remove the EJ Roller Gear by pushing it in the direction
of the arrow.
Figure 4-42. Removing the EJ Roller (1)
Be careful not to touch the rubber part of the EJ Roller to avoid
degrading the print quality.
Be careful not to break the rib of the frame base that secure the
EJ Roller.
When installing the EJ Roller Gear, be sure to align the concave
section of the EJ Roller Gear with the convex section of the EJ
Roller, then secure them. (See Fig.4-42.)
When replacing the Wheel Star Metal, Spring Star Wheel, and
Wheel Star EXIT, install them in the direction as shown below,
and secure them with the hooks of EJ Frame Assy.
3. Remove the EJ Roller by pushing the bearing on the right side of the Lower
Housing in the direction of the arrow.
Figure 4-44. Assembling the EJ Frame Assy
Whenever the EJ Roller is removed/replaced, the required
adjustments must be carried out.
• Chapter 5 “ ADJUSTMENT” (p.109)
After replacing the EJ roller, be sure to perform the required
Figure 4-43. Removing the EJ Roller (2)
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 81
Route the CR Motor cable through the four hooks and the two
grooves of the Lower Housing with some slack to prevent
breaking the soldered portions. (See Fig.4-45.)
Be sure to install the CR Motor with the groove facing upward.
Figure 4-47. Installing the CR Motor
When installing the Timing Belt to the Pinion Gear of the CR Motor
follow the procedure below taking care not to twist the Timing Belt.
1. Align the hooks of the Driven Pulley with the hole of the Main
Frame, and install the Driven Pulley to the Main Frame.
2. Attach the Timing Belt to the Driven Pulley with toothed side
facing inward. (See
Fig.4-46
.)
3. Install the Compression Spring between the protrusion of the
Driven Pulley and that of the Main Frame. (See
Fig.4-46
.)
4. Slide the Driven Pulley to the CR Motor (in the direction of the
arrow) taking care not to let the Timing Belt come off, and install
the Timing Belt to the Pinion Gear of the CR Motor. (See
Fig.4-46
.)
Figure 4-48. Installing the Driven Pulley
Whenever the CR Motor is removed/replaced, the required
adjustments must be carried out.
• Chapter 5 “ ADJUSTMENT” (p.109)
After replacing the Driven Pulley, be sure to perform the
required lubrication.
• Chapter 6 “ MAINTENANCE” (p.117)
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 83
6. Pull out the Waste Ink Tube through the rear of the Cap Assy, and remove the
Cap Assy.
Figure 4-52. Removing the Cap Assy (4)
Pump Assy
1.Pull out the Waste Ink Tube together with the Holder Tube through the Waste
Ink Cover.
2.Release the Waste Ink Tube from the hook of the ASF Unit.
3. Release the two hooks, and remove the Pump Assy from the Lower Housing.
Figure 4-54. Removing the Pump Assy (2)
When installing the Cleaner Lever Spring, insert the longer
end of the spring into the Lower Housing, and secure it to the
protrusion A of the Cleaner Lever attached through the hole
of the Lower Housing. (See Fig.4-49.)
Figure 4-53. Removing the Pump Assy (1)
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 85
3.Release the two hooks of the IS Cap Assy by rotating it to the direction of
arrow pulling out the central rib of the assy., and remove the IS Cap Assy
from the Case Cleaner.
Figure 4-58. Disassembling the Cap Assy (2)
4. Remove the Cleaner Cap Spring from the dowels of the IS Cap Assy.
When installing the Foam Cap Side, align the notchs of the
Foam Cap Side with the ribs of the Case Cleaner, and insert
them without any gap. (See Fig.4-60.)
When installing the IS Cap Assy, install the Cleaner Cap Spring
to the dowels of the Case Cleaner.
Figure 4-60. Assembling the Cap Assy (1)
When installing the Blade Wiper and the Felt Wiper, align the
dowels of the Blade Wiper with the positioning holes of the Felt
Wiper.
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 87
Figure 4-59. Disassembling the Cap Assy (3)
Figure 4-61. Assembling the Cap Assy (2)
Confidential
Page 87
Pump Housing
HookGear Pump Idle
Gear Pump
Bracket Pump
Roller Pump
Bracket Pump
Inside
Ink Tube
A B C D E
10±1mm
10±1mm
45±1mm126±1mm108±1mm
Point B
Make sure of the red line of the tube is
as shown.
Be cautious not to touch the LD Roller and the roller part of the
Upper Paper Guide with bare hands to avoid degrading the
print quality.
Be careful not to deform the Extension Spring when removing
it.
1. Remove the Grounding Spring. (See "4.5.8 PF Motor (p89)".)
2. Remove the five Extension Springs.
3. Remove the screw that secures the Bracket.
Figure 4-72. Removing the Main Frame (2)
4.From the front of the Main Frame, release the central hook in the Bracket with
the flathead precision screwdriver.
5.Move the Bracket in the direction of the arrow to release the upper hook and
the lower one of the Bracket from the hole of the Main Frame, then remove
the Bracket.
Figure 4-71. Removing the Main Frame (1)
Figure 4-73. Removing the Main Frame (3)
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 91
Be careful not to touch the roller part of the Upper Paper Guide
with bare hands to avoid degrading the print quality.
Do not lay the Upper Paper Guide with the rollers facing
downward.
1. Release the six hooks, and remove the Upper Paper Guide from the Main
Frame.
When replacing the PE Sensor Lever, put the long leg of the lever
through the hole of the Upper Paper Guide, and secure the thin part
of the lever to the bearing of the Upper Paper Guide.
Figure 4-77. Installing the PE Sensor Lever
Whenever the Upper Paper Guide is removed/replaced, the
required adjustments must be carried out.
• Chapter 5 “ ADJUSTMENT” (p.109)
Figure 4-76. Removing the Upper Paper Guide
DISASSEMBLY/ASSEMBLY Disassembling the Printer Mechanism 93