Epson Stylus CX7300 Series, Stylus DX7400 Series Basic Operation Manual

Page 1
Basic Operation Guide
-for use without a computer-
Introduction
Important Safety Instructions .............................................................. 3
Control Panel Functions
Buttons................................................................................................... 4
Lights...................................................................................................... 5
Handling Paper
Selecting Paper.................................................................................... 6
Copying
Placing Originals on the Document Table ........................................ 8
Copying Photos.................................................................................... 8
Copying Documents ........................................................................... 9
Speeding Up Copying ......................................................................... 9
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Printing from a Memory Card
Handling a Memory Card ................................................................. 10
Selecting and Printing Photos Using an Index Sheet...................... 12
Printing from a Digital Camera
Using PictBridge or USB DIRECT-PRINT............................................... 14
Replacing Ink Cartridges
Precautions ......................................................................................... 15
Replacing an Expended Ink Cartridge ........................................... 15
Maintenance
Checking and Cleaning the Print Head ......................................... 18
Aligning the Print Head...................................................................... 19
Solving Problems
Error Indicators.................................................................................... 20
Problems and Solutions ..................................................................... 21
Page 2

Where to Find Information

Paper manuals
Start Here
Be sure to read this sheet first. This sheet tells you how to set up the printer and install the software.
(this book)
Basic Operation Guide -for use without a computer-
This book provides information on using the printer without connecting to your computer, such as instructions on copying or printing from a memory card.
If you have problems using the printer, see the Solving Problems chapter in this book.
Online manuals
User's Guide
This guide provides instructions for printing and scanning from your computer and information on the software.
This guide is included in the software CD-ROM and installed automatically when you install the software. To read this guide, double-click the icon on your desktop.
Online help
Online help is built in each application included on the software CD-ROM. It provides detailed information on the application.
Warnings, Cautions, and Notes
Follow these guidelines as you read your instructions:
w Warning: Warnings must be followed carefully to avoid bodily injury. c Caution: Cautions must be observed to avoid damage to your equipment.
Note: Notes contain important information about the printer. Tip: Tips contain hints for using the printer.
Copyright Notice
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this product. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.
®
EPSON USB DIRECT-PRINT™ and the USB DIRECT-PRINT logo are trademarks of Seiko Epson Corporation. Copyright © 2002 Seiko Epson
Corporation. All rights reserved. Microsoft DPOF™ is a trademark of CANON INC., Eastman Kodak Company, Fuji Photo Film Co., Ltd. and Matsushita Electric Industrial Co., Ltd. SDHC™ is a trademark. Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Micro, MagicGate Memory Stick, and
MagicGate Memory Stick Duo are trademarks of Sony Corporation. xD-Picture Card™ is a trademark of Fuji Photo Film Co., Ltd. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
is a registered trademark and EPSON STYLUS™ and Exceed Your Vision are trademarks of Seiko Epson Corporation.
®
and Windows® are registered trademarks of Microsoft Corporation.
Page 3

Introduction

Important Safety Instructions

Before using this printer, read and follow these safety instructions:
Use only the power cord that comes with
the printer. Use of another cord may cause fire or shock. Do not use the cord with any other equipment.
Make sure the power cord meets all
relevant local safety standards.
Use only the type of power source indicated
on the label.
Place the printer near a wall outlet where
the power cord can be easily unplugged.
Do not let the power cord become damaged
or frayed.
If you use an extension cord with the
printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Avoid locations that are subject to rapid
changes in heat or humidity, shocks or vibrations, or dust.
Leave enough room around the printer for
sufficient ventilation. Do not block or cover openings in the case or insert objects through the slots.
Do not place the printer near a radiator or
heating vent or in direct sunlight.
Place the printer on a flat, stable surface that
extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle.
Make sure the back of the printer is at least
10 cm away from the wall.
Do not open the scanner unit while
copying, printing, or scanning.
Do not touch the white flat cable inside the
printer.
Do not spill liquid on the printer.
Do not use aerosol products that contain
flammable gases inside or around the printer. Doing so may cause fire.
Except as specifically explained in your
documentation, do not attempt to service the printer yourself.
Unplug the printer and refer servicing to
qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the printer; if the printer has been dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions.
When storing or transporting the printer,
do not tilt it, stand it on its side, or turn it upside down; otherwise ink may leak from the cartridge.
Be careful not to trap your fingers when
closing the scanner unit.

Ink cartridge safety instructions

Keep ink cartridges out of the reach of
children and do not drink the ink.
Be careful when you handle used ink
cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. If you still have discomfort or vision problems, see a doctor immediately.
Do not put your hand inside the printer or
touch any cartridges during printing.
Do not shake ink cartridges after opening
their packages; this can cause leakage.
If you remove an ink cartridge for later use,
protect the ink supply area from dirt and dust and store it in the same environment as the printer. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge, ink supply port, or surrounding area.
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Introduction 3
Page 4

Control Panel Functions

Buttons

Button Function
a P On Press to turn the printer on and off.
a
b
c
d
e
g
b y Stop Press to stop copying. The sheet being printed is
ejected and the number of copies is reset. Press to replace expended ink cartridges. Press and hold for three seconds to clean the print head
(when the B light is off).
c m [Print Index
Sheet]
d i [Print from
Index Sheet]
e k Copies Press to set the number of copies. The number in the
f
f Paper Select Press to select between l [A4 Plain Paper] and
h
g x Start
D [B&W]
h x Start
E [Color]
Press to print an index sheet of the photos.
Press to print the photos selected on the index sheet.
window increases from 1 up to 9, then , and then starts again from 1.
g [10×15/4"×6" Photo Paper] for the paper loaded in the sheet feeder.
Press to copy in black and white.
Press to copy in color or to start memory card printing.
Control panel design varies by location.
4 Control Panel Functions
Page 5

Lights

O = on k = flashing
Light Pattern Status
a P On O The printer is on.
a
b b O or k An error has occurred (& “Solving Problems”
b c
c BkAn ink cartridge is low. You can continue
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k (slow) The printer is active, turning off, or turning on.
on page 20).
copying until it is expended.
O An ink cartridge is expended or missing.
d e
d k Copies
f
e l [A4 Plain
f g [10×15/
(window)
Paper]
4"×6" Photo Paper]
d Memory card printing option is in DPOF
mode.
1 to 9 Indicates the number of copies.
The printer continues to copy until the paper you loaded runs out. You can load up to 100 sheets.
E An error has occurred.
H An unsupported device (HUB) is connected.
P Flashes when a camera with PictBridge data
is connected. When the connected device is not supported, the P and the b error light double-flash.
- The printer enters “sleep” mode when no buttons are pressed for 13 minutes. Press any button (except the P On button) to “wake” it.
O Indicates that this paper size/type is selected.
O Indicates that this paper size/type is selected.
Control Panel Functions 5
Page 6

Handling Paper

Selecting Paper

Before printing, you need to select the correct paper setting. This important setting determines how the ink is applied to the paper.
Note:
The availability of special media varies by
location.
You can find the part number for the following
Epson special papers on the Epson support Web site.
Choose from these paper types and settings:
Paper type Setting Loading
capacity
Plain paper * l [A4 Plain
Paper]
Epson Bright White Paper
Epson Premium Ink Jet Plain Paper
12 mm
80 sheets

Loading Paper

1. Open and extend the paper support.
2. Open the output tray and slide out the extensions.
Epson Premium Glossy Photo Paper
Epson Premium Semigloss Photo Paper
Epson Glossy Photo Paper
Epson Ultra Glossy Photo Paper
* You can use paper with a weight of 64 to 90
g/m².
g [10×15/ 4"×6" Photo Paper]
20 sheets
3. Flip the feeder guard forward.
6 Handling Paper
Page 7
4. Pinch and slide the edge guide.
5. Load the paper short edge first, even for landscape printing, with the printable side up.
The printable side is often whiter or brighter than the other side.
8. Flip the feeder guard back.
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10 × 15 cm (4 × 6 in.) 13 × 18 cm (5 × 7 in.) 16:9 wide size (102 × 181 mm)
Follow the same steps to load A4 paper.
6. Place behind the tabs.
7. Slide the edge guide to the right. Make sure it fits under the arrow inside the left edge guide.
A4
Handling Paper 7
Page 8

Copying

Note:
The copied image may not be exactly the
same size as the original.
Depending on the type of paper used, print
quality may decline in the top and bottom areas of the printout, or these areas may be smeared.

Placing Originals on the Document Table

1. Open the document cover and place your original face-down and horizontally on the document table.
2. Close the cover gently.

Copying Photos

Follow the steps below to copy photos.
Select the number of copies.
Select g [10×15/4"×6" Photo Paper]. The printer is automatically set to print on 10 × 15 cm/4 × 6 in. size photo paper.
To make a color copy, press x Start E [Color]. To make a black-and-white copy, press x Start D [B&W].
If you want to copy the originals to fit to the paper size, hold down
x Start E [Color] or x Start D [B&W] for
three seconds, then release the button.
8 Copying
Tip:
If the edges of the copy are cropped off, move the original away from the corner slightly.
Page 9

Copying Documents

Follow the steps below to copy documents.
Select the number of copies.
Select l [A4 Plain Paper]. The printer is automatically set to print on A4 size plain paper.
Load A4 size plain paper.
To make a color copy, press x Start E [Color]. To make a black-and-white copy, press x Start D [B&W].
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Note:
If the edges of the copy are cropped off, move the original away from the corner slightly.

Speeding Up Copying

If you want to make a copy quickly and do not need high quality, you can print a “draft” copy. The print quality is reduced, but the copy is printed faster.
1. Select l [A4 Plain Paper].
2. Hold down y Stop, then hold down
x Start E [Color] (to copy in color) or x Start D [B&W] (to copy in black and
white).
3. When the P On light starts flashing,
release both buttons.
Note:
If the edges of the copy are cropped off, move the original away from the corner slightly.
Copying 9
Page 10

Printing from a Memory Card

Handling a Memory Card

Inserting a memory card

Note:
If a digital camera is connected to the printer, disconnect it before you insert your memory card.
1. Make sure there are no memory cards in the slots, and then insert your memory card.
c Caution:
Do not insert more than one memory card
at a time.
Do not try to force the memory card into
the slot. Memory cards will not go all the way in.
Make sure you check which direction the
card should be inserted, and if the card needs an adapter make sure you attach the adapter before inserting the card. Otherwise, you may not be able to remove the card from the printer.
xD-Picture Card xD-Picture Card Type M xD-Picture Card Type H
SD Memory Card SDHC Memory Card MultiMediaCard
Compact Flash Microdrive
10 Printing from a Memory Card
miniSD card* miniSDHC card*
microSD card* microSDHC card*
(* Adapter required)
Page 11

Removing a memory card

1. Make sure the memory card light is not flashing.
2. Remove the memory card by pulling it straight out of its slot.
Memory Stick Memory Stick PRO MagicGate Memory Stick

Printing with DPOF settings

If your camera supports DPOF, you can use it to preselect photos and the number of copies to print while the memory card is still in your camera. See your camera’s instruction manual for details.
1. Insert the memory card containing DPOF data (& page 10). The k Copies window displays d.
2. Select l [A4 Plain Paper] or g [10×15/4"×6" Photo Paper] (whichever you loaded).
If you select l [A4 Plain Paper], the photos are printed with a white border. If you select g [10×15/4"×6" Photo Paper], the photos are printed without borders.
3. Press x Start E [Color] to print your photos.
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Memory Stick Micro*
Memory Stick Duo* Memory Stick PRO Duo* MagicGate Memory Stick Duo*
(* Adapter required)
2. Make sure the memory card light flashes and then stays on.
Memory card light
Printing from a Memory Card 11
Page 12

Selecting and Printing Photos Using an Index Sheet

To select photos for printing, you can use an index sheet.
Printing an index sheet
Selecting photos from the index sheet
Printing the selected photos

1. Printing an index sheet

1. Load several sheets of A4-size plain
paper (& page 6).
Note:
Up to 30 images are printed on each page.
2. Press m [Print Index Sheet].
Scanning the index sheet
The P On light flashes, and the index sheet is printed.
Note:
Make sure the triangle mark on the upper left corner of the index sheet is printed properly. If the index sheet is not printed correctly, the printer cannot scan it.

2. Selecting photos from the index sheet

On the index sheet, use a dark pen or pencil to fill in the ovals and make your selections.
Good:
NOT good:
1. In section 1, select the paper size. Fill in the oval to the left of your selection.
12 Printing from a Memory Card
Page 13
2. Select whether to print your photos with or without borders.
3. Fill in the oval to include an optional data stamp.
4. In section 2, select All to print one copy of each photo, or fill in the number beneath each photo to select 1, 2, or 3 copies.
3. Scanning the index sheet
and printing the selected photos
1. Place the index sheet face-down on the document table, so that the top of the sheet is aligned with the right edge of the document table.
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2. Close the document cover.
3. Load the size of photo paper you selected on the index sheet (& page 6).
4. Press i [Print from Index Sheet]. The sheet is scanned and your photos are printed.
Note:
If you have more than one index sheet, wait each time until printing is complete. Then repeat the steps above to scan and print from each additional sheet.
Printing from a Memory Card 13
Page 14

Printing from a Digital Camera

Using PictBridge or USB DIRECT-PRINT

PictBridge and USB DIRECT-PRINT let you print your photos by connecting your digital camera directly to the printer.
Make sure your camera and photos meet the following requirements.
Direct printing compatibility
File format JPEG
Image size 80 × 80 pixels to
1. Make sure your printer is not printing from a computer.
2. Remove any memory cards from the printer.
3. Select l [A4 Plain Paper] or g [10×15/4"×6" Photo Paper] (whichever you loaded).
If you select l [A4 Plain Paper], the photos are printed with a white border. If you select g [10×15/4"×6" Photo Paper], the photos are printed without borders.
PictBridge or USB DIRECT-PRINT
9200 × 9200 pixels
4. Connect the USB cable from your camera to the USB port on the front of the printer.
external interface USB port
5. Make sure your camera is turned on and use it to select the photos, adjust any necessary settings, and print your photos. See your camera’s manual for details.
Note:
Depending on the settings on the printer
and the digital camera, some combinations of paper type, size, and layout may not be supported.
Some of the settings on your digital
camera may not be reflected in the output.
14 Printing from a Digital Camera
Page 15

Replacing Ink Cartridges

Precautions

w Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. If you still have discomfort or vision problems, see a doctor immediately.
Never move the print head by hand.
When an ink cartridge is expended, you
cannot continue printing even if the other cartridges still contain ink.
Leave the expended cartridge installed
until you have obtained a replacement. Otherwise the ink remaining in the print head nozzles may dry out.
Some ink is consumed each time
cartridges are inserted because the printer automatically checks their reliability.
For maximum ink efficiency, only remove
an ink cartridge when you are ready to replace it. Ink cartridges with low ink status may not be used when reinserted.

Replacing an Expended Ink Cartridge

When the B ink light stays on notifying you that one or more ink cartridges are expended, you need to replace the appropriate cartridges. This section explains how to replace an expended ink cartridge. For how to replace an ink cartridge before it is expended, see the online User's Guide (Windows only).
Make sure you have a new ink cartridge before you begin. Once you start replacing a cartridge, you must complete all the steps in one session.
Note:
Do not open the ink cartridge package until you are ready to install it in the printer. The cartridge is vacuum packed to maintain its reliability.
1. Lift up the scanner unit.
English
Epson recommends the use of genuine
Epson ink cartridges. The use of non-genuine ink may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior. Epson cannot guarantee the quality or reliability of non-genuine ink.
c Caution:
Do not lift up the scanner unit when the document cover is open.
Replacing Ink Cartridges 15
Page 16
2. Press and release y Stop.
The ink cartridge holder moves to the check position and the P On and B ink lights flash. If one of the cartridges is expended, the printer moves that cartridge to the _ mark.
c Caution:
Be careful not to touch the white flat cable inside the printer.
4. Open the cartridge cover.
Caution:
c
Never attempt to open the cartridge cover while the print head is moving. Wait until the print head has stopped at the replacement position.
5. Squeeze the tab, lift it straight up.
Note:
Do not hold down y Stop for more than three seconds as this starts print head cleaning.
3. Press y Stop again.
If more than one cartridge is expended,
the next cartridge moves to the _ mark.
When all of the expended ink cartridges
have been identified, the print head moves to the ink cartridge replacement position.
c Caution:
Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.
Note:
If it is difficult to remove the cartridge, lift the cartridge with more force until comes out.
6. Before you open the new ink cartridge package, shake it four or five times. Then remove it from the package.
16 Replacing Ink Cartridges
Page 17
c Caution:
Be careful not to break the hooks on the
side of the ink cartridge when you remove it from the package.
Do not touch the green chip on the side of
the cartridge. This can damage the ink cartridge.
7. Remove the yellow tape.
c Caution:
You must remove the yellow tape from the
cartridge before installing it; otherwise, print quality may decline or you may not be able to print.
Do not remove the seal.
9. Close the ink cartridge cover and press it until it clicks into place.
c Caution:
If you find it difficult to close the cover, make sure all the cartridges are firmly seated. Press down on each cartridge until you hear it click into place. Do not attempt to force the cover closed.
10. Close the scanner unit.
English
Be sure to always install an ink cartridge
into the printer immediately following the removal of the current ink cartridge. If the ink cartridge is not installed promptly, the print head may dry out, rendering it unable to print.
8. Place the new ink cartridge in the cartridge holder and press it down until it clicks into place.
11. Press y Stop.
The printer starts charging the ink delivery system.
c Caution:
Do not turn off the printer during ink charging as this will waste ink.
Note:
If you had to replace an ink cartridge during copying, to ensure copy quality after ink charging is finished, cancel the job that is copying and start again from placing the originals.
Replacing Ink Cartridges 17
Page 18

Maintenance

Checking and Cleaning the Print Head

If your printouts are unexpectedly light, colors are missing, or you see light or dark lines across the page, you may need to clean the print head.
Tip:
To maintain print quality, we recommend printing a few pages on a regular basis.

Checking the print head

You can print a nozzle check pattern to see if any print head nozzles are clogged, or to check the results after cleaning the print head.
1. Turn off the printer.
2. Load A4-size plain paper (& page 6).
3. While holding down y Stop, press P On.
The printer turns on and prints a test pattern.
4. Examine the nozzle check pattern you printed.
If your printout looks like the one
shown below, the print head does not need to be cleaned yet.

Cleaning the print head

Follow these steps to clean the print head so that it can deliver ink properly. Before cleaning the print head, run a nozzle check to see if the print head needs cleaning (& “Checking the print head” on page 18).
Note:
Print head cleaning uses ink, so clean it only if
quality declines.
When ink is low, you may not be able to clean
the print head. When ink is expended, you cannot clean the print head. Replace the appropriate ink cartridge first. (& “Replacing an Expended Ink Cartridge” on page 15).
1. Make sure the printer is on and the B ink
light is off.
2. Hold down y Stop for three seconds until the P On light starts flashing. A head cleaning cycle begins and the P On light stays flashing.
c Caution:
Never turn off the printer while head cleaning is in progress. You may damage it.
3. When the P On light stops flashing, print a nozzle check pattern to check the results (& “Checking the print head” on page 18).
If there are still gaps or the test patterns are faint, run another cleaning cycle and check the nozzles again.
If your printout has gaps like the one
shown below, clean the print head as described in the next section.
18 Maintenance
Note:
If you do not see any improvement after cleaning about four times, turn off the printer and wait for at least six hours. This lets any dried ink soften. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced (& “Replacing an Expended Ink Cartridge” on page 15).
Page 19

Aligning the Print Head

If your printouts contain misaligned vertical lines or horizontal banding, you may be able to solve this problem by aligning the print head.
1. Make sure the printer is turned off.
2. Load A4-size plain paper (& page 6).
3. While holding down the k Copies
button, press P On.
4. Four rows of alignment patterns are printed.
5. Look at pattern #1 and find the patch that is most evenly printed, with no noticeable streaks or lines.
6. Press the k Copies button until the number for that patch appears in the k Copies window.
7. Press x Start D [B&W].
8. Repeat steps 6 and 7 for each of the other alignment patterns.
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Maintenance 19
Page 20

Solving Problems

Check the lights on the control panel and the code number or letter in the k Copies window to diagnose the problem.
See your online User’s Guide for help on using the printer with a computer.

Error Indicators

O: Light is on k: Light is flashing
Lights/Code Cause Action
O b No paper is loaded
in the sheet feeder.
Multiple pages have been fed into the sheet feeder.
k b Paper is jammed. Clear the jammed paper (& “Paper does not feed
kB An ink cartridge is
running low on ink.
OB An ink cartridge is
expended or not installed correctly.
k b k Copies
An unsupported memory card is inserted.
The memory card does not contain any valid images.
Load paper in the sheet feeder (& “Handling Paper” on page 6). Then press x Start E [Color] to continue or y Stop to cancel.
Remove and reload the paper (& “Handling Paper” on page 6). Then press x Start E [Color] to continue or y Stop to cancel.
correctly or is jammed.” on page 22).
You can check the ink status from your computer. Obtain a replacement ink cartridge.
If any cartridge is expended, you cannot print until you replace it. Replace the ink cartridge (& “Replacing Ink Cartridges” on page 15).
Remove the memory card (& “Handling a Memory Card” on page 10).
k b k Copies
k b k Copies
k b k Copies
The index sheet was not recognized because it is not positioned correctly.
The index sheet is not marked correctly.
The index sheet does not match the photos on the memory card.
20 Solving Problems
Position the index sheet correctly on the document table, aligning the top of it with the right edge of the glass. Then press x Start E [Color] to continue or y Stop to cancel.
The index sheet was not printed correctly. Print the index sheet, mark it, and try again (& “Selecting and Printing Photos Using an Index Sheet” on page 12).
Remove the index sheet, mark it correctly, and try again (& “Selecting and Printing Photos Using an Index Sheet” on page 12).
Remove the memory card and insert the card used to print the index sheet—or place the correct index sheet on the document table. Then press x Start E [Color] to continue or y Stop to cancel.
Page 21
Lights/Code Cause Action
k b k Copies
k b k Copies
kPOn O b OB
k Copies
k All lights
k Copies
An unsupported device (HUB) is connected.
An unsupported device is connected.
The waste ink pad in the printer is saturated.
There is a problem with the printer.
Remove the HUB.
Remove the connected device or press the y Stop button.
When a digital camera is supported, the b error light is off.
Contact your dealer to replace it (& “For more solutions” on page 23).
Turn the printer off and then back on. If the error does not clear, contact your dealer (& “For more solutions” on page 23).

Problems and Solutions

Setup problems

The printer makes noise after ink cartridge installation.
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When you install ink cartridges, the ink delivery system must be charged. Wait until
charging is finished, then turn off the printer. If you turn it off too soon, it may use extra ink the next time you turn it on.
Make sure the ink cartridges are seated securely. Open the cartridge cover and push the
cartridges down until they click into place. Turn off the power, wait a moment, then turn it back on.
A screen that prompts you to restart the computer did not appear after finishing the software installation.
The software has not been installed correctly. Eject and insert the software CD-ROM, and
then install the software again.
Solving Problems 21
Page 22

Printing and copying problems

The printer is on, but nothing prints.
Run a nozzle check (& “Checking the
print head” on page 18). If nothing prints, you may need to clean the print head.
The printer makes printing sounds, but nothing prints.
The print head nozzles may need cleaning
(& “Cleaning the print head” on page 18).
Make sure the printer is on a flat, stable
surface.
The margins are incorrect.
If paper is jammed, the b error light
flashes. If paper is stuck inside the printer, press the P On button to turn it off. Open the scanner unit and remove any paper inside, including any torn pieces. Close the scanner unit. If any paper remains near the sheet feeder, gently pull it out. Then turn the printer back on and carefully reload the paper.
If paper jams frequently, make sure the
left edge guide is not pushed too tightly against the paper. Try loading fewer sheets of paper.
Make sure you are not using paper with
binder holes.
Make sure your original is positioned in
the bottom right corner of the document table.
If the edges of the copy are cropped off,
move the original away from the corner slightly.
Make sure the paper size settings are
correct for the paper you have loaded.
Make sure your paper is loaded short
edge first, all the way to the right, with the left edge guide lightly against the paper (& “Loading Paper” on page 6).
Do not load paper above the c arrow
mark inside the left edge guide (& “Loading Paper” on page 6).
Blank pages are printed.
Make sure the paper size settings are
correct for the paper you have loaded.
The print head nozzles may need cleaning
(& “Cleaning the print head” on page 18).

Paper feed problems

Paper does not feed correctly or is jammed.
If paper does not feed, remove it from the
sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Make sure the paper is not in front of the feeder guard.
Do not load paper above the c arrow
mark inside the left edge guide (& “Loading Paper” on page 6).

Print quality problems

You see banding (light lines) in your printouts or copies.
Clean the print head (& “Checking the
print head” on page 18).
Make sure you select the correct paper
type (& “Selecting Paper” on page 6).
Make sure the printable (whiter or
glossier) side of the paper is face up.
Use up ink cartridge within six months of
opening vacuum package.
The ink cartridges may need replacing
(& “Replacing an Expended Ink Cartridge” on page 15).
Align the print head (& “Aligning the
Print Head” on page 19).
Clean the document table.
If a moiré (cross-hatch) pattern appears
on your copy, change the zoom setting or shift the position of your original.
Your printout is blurry or smeared.
Make sure the document is placed flat
against the document table. If only part of the image is blurred, your original may be wrinkled or warped.
22 Solving Problems
Page 23
Make sure the printer is not tilted or
placed on an uneven surface.
Make sure your paper is not damp,
curled, or loaded face down (the whiter or glossier printable side should be face up). Load new paper face-up.
Make sure you select the correct paper
type (& “Selecting Paper” on page 6).
Use a support sheet with special paper or
try loading your paper one sheet at a time.
Load your paper one sheet at a time.
Remove sheets from the output tray so not too many collect at a time.
Clean the print head (& “Cleaning the
print head” on page 18).
Align the print head (& “Aligning the
Print Head” on page 19).
Make several copies without placing a
document on the document table.
Use only paper recommended by Epson
and genuine Epson cartridges.
Clean the document table.
Your printout is faint or has gaps.
Clean the print head (& “Cleaning the
print head” on page 18).
If you notice jagged vertical lines, you
may need to align the print head (& “Aligning the Print Head” on page 19).
The ink cartridges may be old or low on
ink. Replace an ink cartridge (& “Checking and Cleaning the Print Head” on page 18).
Make sure you select the correct paper
type (& “Selecting Paper” on page 6).
Make sure your paper is not damaged,
old, dirty, or loaded face-down. If it is, load new paper with the whiter or glossier side face-up.
The ink cartridges may be old or low on
ink. Replace an ink cartridge (& “Replacing an Expended Ink Cartridge” on page 15).
Make sure you loaded the right paper and
selected the correct setting for it on the control panel.
If your paper runs out, replace it as soon
as possible. If the printer is left without paper for a long period of time, the colors of your next copy or print job may be incorrect.
The image size or position is incorrect.
Make sure you loaded the right paper and
selected the correct setting for it on the control panel.
Make sure the original is placed correctly
on the document table (& “Placing Originals on the Document Table” on page 8).
Clean the document table.

Other problems

When you turn off the printer, a red lamp inside the printer may remain on.
The lamp will stay on for a maximum of 15 minutes, then go out automatically. This does not indicate malfunction.

For more solutions

If you cannot solve the problem using the troubleshooting, contact customer support services for assistance. You can get the information of customer support for your area in your online User's Guide or warranty card. If it is not listed there, contact the dealer where you purchased your printer.
English
Your printout is grainy.
If you are printing or copying a photo,
make sure you are not enlarging it too much. Try printing it smaller.
Align the print head (& “Aligning the
Print Head” on page 19).
You see incorrect or missing colors.
Clean the print head (& “Cleaning the
print head” on page 18).
Solving Problems 23
Page 24
Supply Ink Cartridges
Printer Name Black Cyan Magenta Yellow
CX7300 Series
DX7400 Series
Available ink cartridge sizes vary by location.
T0731H
T0711
T0711H
T0731
T0732 T0733 T0734
T0712 T0713 T0714
Copyright © 2007 Seiko Epson Corporation. All rights reserved.
Printed in XXXXXX XX.XX-XX XXX
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