Epson Stylus CX3100, Stylus 3200 Service Manual

SERVICE MANUAL

Scanner • Printer • Copier

EPSON Stylus CX3100/3200

SEOT02002

Notice

mechanical, photocopying, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would

greatly appreciate being informed of them.

 The contents of this manual are subject to change without notice.  The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences

thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

General Notice: Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their

respective owners. EPSON disclaims any and all rights in those marks.

PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1)Personal injury and 2) damage to equipment. DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing

procedures preceded by DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. DO NOT REPLACE IMPERFECTLY FUNCTIONING COMPONENTS WITH COMPONENTS WHICH ARE NOT MANUFACTURED BY EPSON. IF SECOND SOURCE IC OR OTHER COMPONENTS WHICH HAVE NOT BEEN APPROVED ARE USED, THEY COULD CAUSE DAMAGE TO THE EPSON PRODUCT, OR COULD VOID THE WARRANTY OFFERED BY EPSON.

About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1. PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2. OPERATING PRINCIPLES

Describes the theory of electrical and mechanical operations of the product.

CHAPTER 3. TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 4. DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 5. ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 6. MAINTENANCE

Provides preventive maintenance procedures and the lists of Epson-approved lubricants and adhesives required for servicing the product.

APPENDIX Provides the following additional information for

reference:

• Connector pin assignments

• Electric circuit boards components layout

• Electrical circuit boards schematics

• Exploded diagram & Parts List

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

A D J U S T M E N T

R E Q U I R E D

C A U T I O N

C H E C K

P O I N T

W A R N I N G

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure,

practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

I.ndicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Revision Status

Revision Issued Date Description

A Augusut 1,2002 First Release

EPSON Stylus CX3100/3200 Revision A

Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Overview ............................................................................................................... 9

1.1.1 Basic Functions............................................................................................. 9

1.1.2 Common ....................................................................................................... 9

1.1.2.1 Electrical Specifications........................................................................ 9

1.1.2.2 Interface ............................................................................................... 10

1.1.2.3 Conformity to Safety and EMC Standards.......................................... 10

1.1.2.4 Environmental Conditions................................................................... 10

1.1.2.5 Reliability............................................................................................ 11

1.1.2.6 Acoustic Noise ................................... ..................................... ............ 11

1.1.2.7 Weight and Overall Dimensions ......................................................... 11

1.2 Media Specifications........................................................................................... 12

1.2.1 Black Ink Cartridge..................................................................................... 12

1.2.2 Color Ink Cartridge..................................................................................... 12

Chapter 2 Operating Principles

2.1 Overview ............................................................................................................. 14

2.1.1 Mechanism.................................................................................................. 14

2.1.1.1 Printer Mechanism .............................................................................. 14

2.1.1.2 Scanner Mechanism ............................................................................ 15

2.1.2 Electric Circuit................................ .................................... ........................ 15

Chapter 3 Troubleshooting

3.1 Troubleshooting at Unit Level............................................. ................................ 18

3.1.1 Printer / Scanner does not operate at all

even with power turned on ........................................................................ 20

3.1.2 Error is detected.......................................................................................... 21

3.1.3 Trouble related to Print............................................................................... 21

3.1.4 Paper feeding is not normally carried out................................................... 22

3.1.5 Operation Panel faulty....................................................................... ......... 22

3.2 Troubleshooting for Printer................................................................................. 23

3.3 Troubleshooting for Scanner............................................................................... 30

3.4 Troubleshooting for Motors and Sensors............................................................ 33

Chapter 4 Disassembly and Assembly

4.1 Overview.............................................................................. ............................... 35

4.1.1 Precautions.................................................................................................. 35

4.1.2 Tools.............................. ..................................... ..................................... ... 36

4.1.3 Screws...................................................... .................................... ............... 36

4.1.4 Service Dispatch Standard.......................................................................... 37

4.2 Disassembly Process ........................................................................................... 38

4.2.1 Scanner Unit Removal................................................................................ 38

4.3 Scanner Unit Disassembly................................................................................... 40

4.3.1 Hinge Removal........................................................................................... 40

4.3.2 Upper Housing Removal............................................................................ 41

4.3.3 Motor Unit Removal................................................................................... 42

4.3.4 CCD Module Removal............................................................................... 43

4.3.5 Panel Circuit Board Removal..................................................................... 43

4.4 Disassembly of Printer ........................................................................................ 44

4.4.1 Middle Housing Removal........................................................................... 44

4.4.2 Print Head Removal......................................... ........................................... 46

4.4.3 ASF Unit Removal ..................................................................................... 48

4.4.4 Waste Ink Pad Removal ............................................................................. 49

4.4.5 CR Motor Removal .................................................................................... 50

4.4.6 Holder Shaft Unit Removal........................................................................ 52

4.4.7 Front Frame Unit Removal......................................................................... 53

4.4.8 Main Board Removal............................................. ..................................... 54

4.4.9 Power Unit Removal .................................................................................. 56

Chapter 5 Adjustment

5.1 Overview.............................................................................. ............................... 58

5.1.1 Printer Mechanism Adjustment Items........................................................ 58

5.1.2 Dedicated Tools.......................................................................................... 59

5.2 Adjustment by Adjustment Program................................................................... 59

EPSON Stylus CX3100/3200 Revision A

5.2.1 Adjustment Program Installation................................................................ 59

5.2.2 Adjustment Program Start .......................................................................... 60

5.2.3 Destination Setting (EEPROM Initialization)............................................ 61

5.2.4 Head ID Input ............................................................................................. 62

5.2.5 Bi-D Adjustment......................................................................................... 63

5.2.6 USB ID Input.............................................................................................. 65

5.2.7 Top Margin Adjustment ............................................................................. 66

5.2.8 First Dot Position Adjustment.................................................................... 67

5.2.9 Head Cleaning ............................................................................................ 68

5.2.10 Ink Charge ................................................................................................ 68

5.2.11 Protection Counter.................................................................................... 69

5.2.12 EEPROM Data Backup ............................................................. ............... 70

5.2.13 Check Pattern Printing.............................................................................. 70

5.2.13.1 A4 Plain Paper Printing..................................................................... 70

5.2.14 EEPROM Data........................................................................... ............... 71

5.3 Firmware Uploading............................................................................................ 72

Chapter 6 Maintenance

6.1 Overview ............................................................................................................. 75

6.1.1 Cleaning...................................................................................................... 75

6.1.2 Maintenance of the Scanner........................................................................ 75

6.1.2.1 Lubrication Points of the Scanner (TBD)............................................ 75

6.1.3 Maintenance of the Printer.......................................................................... 76

6.1.3.1 Head Cleaning..................................................................................... 76

6.1.3.2 Maintenance Error............................................................................... 76

6.1.3.3 Lubrication Points of the Printer ........................................................ . 76

Chapter 7 Appendix

7.1 Connectors........................................................................................................... 81

7.1.1 Connector Assignments.............................................................................. 81

7.2 Circuit Board Component Layout....................................................................... 82

7.3 Electric Circuit Diagrams.................................................................................... 83

7.4 Exploded Diagrams............................................................................................. 88

7.5 ASP List............................................................................................................... 89

PRODUCT DESCRIPTION

CHAPTER

EPSON Stylus CX3100/3200 Revision A



1.1 Overview

This section describes the specifications for the SPC (Scanner, Printer, Copier) machine “Stylus CX3100/3200”.

Reduced (Minimize) Margin Copy mode This mode is basically the same as the standard copy mode, but the bottom

margin is 3 mm.



Repeat Copy mode

1.1.1 Basic Functions

The functions of Stylus CX3100/3200 are as described below:



Printer function The Printer function produces photo quality output on the Epson special coated

papers with BorderFree feature.



Print head Bk: 48 nozzles in each of 3 rows (144 nozzles in total) YMC: 48 nozzles for each



Scanner function



The image can easily be acquired on the PC by means of the “Scan” button.



The maximum optical resolution of scanning is 600 dpi x 1200 dpi and pixel depth is 48-bit at the ADC output, 24-bit when passing to a PC.



Standalone Copier function The Product has the Standalone Copier function that reproduces photo quality

copies on the Epson special coated papers without PCs. The use of the latest print technology mounted on the Product achieves the highest standalone copy speed among the same class of the products.



Standard Copy mode This mode is used for the standard copier function. The bottom margin is 14

mm.



BorderFree Copy mode Photograph copy



Small Margin Copy mode The minimum copy margin is 1.5 mm.

Mini photo stickers can be produced.



2-up Copy mode Two pages of the original is shrunk and printed on one page. Consumption of

copy paper can be saved.



Mirror Copy mode The original can be flipped from left to right and copied onto the Iron-on Cool

Peel Transfer Paper.

1.1.2 Common

The specifications described below are common to the scanner and printer.

1.1.2.1 Electrical Specifications

Table 1-1. AC Input

100 V Model 120 V Model 220-240 V Model

Rated voltage (VAC) 100 120 220-240 Input voltage (VAC) 90-110 108-132 198-264 Rated current (A) 0.6 0.6 0.3 Rated frequency range (Hz) 50-60 Input frequency range (Hz) 49.5-60.5

Approx. 22 W (Standalone copying, ISO10561 Letter

Power consumption (W)

Patter, Plain Paper - Normal)

Approx. 6.5 W (Standby)

PRODUCT DESCRIPTION Overview 9

EPSON Stylus CX3100/3200 Revision A

NOTE: The product is Energy Star compliant. NOTE: The holding current to the motors is reduced when the printer has stayed

in non-operation status for 5 minutes.

NOTE: The Scanner lamp is turned off when the Scanner has stayed in non-

operation status for 15 minutes.

1.1.2.2 Interface

In compliance with USB (Universal Serial Bus) Revision 1.1

Connector



USB Series B

1.1.2.3 Conformity to Safety and EMC Standards

Table 1-2. Conformity to Safety and EMC Standards

100 V Model 120 V Model 220-240 V Model

Safety -

• VCCI Class B Guideline for the Suppression

•

of Harmonics in Household

EMC

and General-Use Equipment

• UL1950

• CSA22.2 No.950

• FCC part15 subpart B class B

• CSA C108.8 class B

• EN 60950

• EN 55022 (CISPR Pub.22) class B

• EN 55024

• EN 61000-3-2

• EN 61000-3-3

• AS/NZS 3548 Class B

1.1.2.4 Environmental Conditions

Temperature



Operating



35 °C

Non-operating



-20

60 °C (In the shipment container.)

NOTE: 1 month at 40 °C or 120 hours at 60 °C

Humidity (no condensation)



Operating



80%RH

Non-operating



85%RH (In the shipment container.)

Resistance to physical shock



Operating



1 G, 1 x 10 Non-operating



2 G, 2 x 10

Resistance to physical vibration



Operating



0.15 G Non-operating



-3

second

-3

second (In the shipment container.)

0.50 G (In the shipment container.)

PRODUCT DESCRIPTION Overview 10

EPSON Stylus CX3100/3200 Revision A

1.1.2.5 Reliability

Total print volume



50,000 pages (A4, Letter) Print head life



4000 million dots/nozzle Scan head



MCBF 30,000 cycles

1.1.2.6 Acoustic Noise

Level



52 dB (Standalone copy, Plain Paper - Normal, according to ISO7779)

1.1.2.7 Weight and Overall Dimensions

Weight



7.5kg Overall Dimensions



475 mm x 389 mm x 235 mm (Width x Depth x Height)

NOTE: Neither the rubber feet nor the paper tray is included.

Figure 1-1. Appearance

PRODUCT DESCRIPTION Overview 11

EPSON Stylus CX3100/3200 Revision A

1.2 Media Specifications

1.2.1 Black Ink Cartridge

Color



Black Print capacity



600 pages (A4, ISO/IEC10561 Letter Pattern at 360 dpi)

1.2.2 Color Ink Cartridge

Color



Magenta, Cyan and Yellow Print capacity



300 pages (A4, ISO/IEC10561 Letter Pattern at 360 dpi)

PRODUCT DESCRIPTION Media Specifications 12

OPERATING PRINCIPLES

CHAPTER

EPSON Stylus CX3100/3200 Revision A

2.1 Overview

PF Motor

This Chapter describes the operating principles of the mechanism and electric circuits of EPSON Stylus CX3100/3200. EPSON Stylus CX3100/3200 roughly consists of a printer and a scanner. The mechanism can be divided into the printer and the scanner. The electric circuit includes the Main Board circuit, Power Supply Board circuit, scanner carriage circuit and control panel circuit.

Paper

Eject

Unit

2.1.1 Mechanism

2.1.1.1 Printer Mechanism

The printer mechanism comprises the Carriage carrying the print head, the CR Motor for driving the carriage in the lateral direction in the printing range, the Capping Unit for preventing the print head from drying, the PF Motor for transporting the paper, the ASF Unit for loading paper by the driving force from the PF motor, and the Paper Eject Unit for ejecting the paper after printing.

Print Head

Capping Unit

ASF Mechanism

CR Motor

Figure 2-1. Outline of Printer Mechanism

Operating Principles Overview 14

EPSON Stylus CX3100/3200 Revision A

2.1.1.2 Scanner Mechanism

The scanner consists of the Scanner Carriage Unit comprising the CCD for capturing images and the light source for illuminating the document, the Scanner Motor and Timing Belt for moving the scanner carriage unit along the document surface, and the Scan HP Detector for detecting the position of the scanner carriage unit.

Document

Scanner HP

Detector

Figure 2-2. Scanner Mechanism

Scanner Carriage Unit

Scanner Motor

2.1.2 Electric Circuit

The electric circuit boards of Stylus CX3100/3200 are as follows:



C497MAIN Board (main circuit board)



C497PSB/C497PSE Board (power supply circuit board) This circuit board supplies the following voltages:



+3.3V: For logic



+42V: Driving power



+12V: Power to the scanner



Scanner circuit board



Panel circuit board

Figure 2-3. Electric Circuit Block

Operating Principles Overview 15

EPSON Stylus CX3100/3200 Revision A

Table 2-1. Functions of Major Elements - C497MAIN

Location Name Description

CPU

• Built-in RAM 10kB,

IC1 C90A20**

IC5

IC2 E05C08**

IC4 RTC9822

IC7 A6615 CR Motor driver

IC11 LB11847 Scanner motor driver

IC6 E09A29LA

IC8 K4S641632D

IC9 K4S641632D

MBM29LV800BC-PFTN

or the equivalent

Built-in Flash ROM 256KB

• 144-pin, LQFP, Driving frequency: 48MHz

• Control, image processing C90A20

64Mbit Flash ROM

• Stores firmware

ASIC

• Motor control

• Head control

• Panel sensor input and output control

•USB I/F

•EEPROM

• Storage of default setting and backup of various parameters

• Reset function

•Timer function

Head drive control IC

• Supplies COMMON+42 V

16Mbit SDRAM

• System memory

16Mbit SDRAM

• Work area for copy functions

Operating Principles Overview 16

TROUBLESHOOTING

CHAPTER

EPSON Stylus CX3100/3200 Revision A

3.1 Troubleshooting at Unit Level

By following this troubleshooting procedure, when some trouble has occurred, you can easily identify the unit which is the cause of the trouble, from its observation. Table 3-1 and Table 3-2 list the observations of various troubles. Once the type of the trouble has been identified, refer to the flowchart for that trouble.

The flowchart shown in Figure 3-1 outlines the troubleshooting procedure.

NOTE: See page 33 for troubleshooting for motors and sensors.



Table 3-1 "LCD Indication"



Table 3-2 "Observations and Troubleshooting Flowcharts"

Repair at Unit Level

Repair at Parts

Level

Identifying the Trouble

Diagnosing the Following Units

Printer Mechanism

Scanner Mechanism

Motor and Sensor

Repair

Disassembly = Chapter 4

Adjustment = Chapter 5

Figure 3-1. Troubleshooting Flowchart

Troubleshooting Troubleshooting at Unit Level 18

EPSON Stylus CX3100/3200 Revision A

Table 3-1. LCD Indication

LCD Indication

Error Status

Paper out Paper out → Load paper in Paper tray and press the

Paper jam Paper jam or miss feed → Press the Color copy

Ink cartridge out / Ink end (black)

Ink cartridge out / Ink end (color)

Waste ink overflow Printer error → See your documentation and call

Fatal error Printer error → See your documentation and call

Scanner unit open Scanner unit open → Close the scanner unit. Blinking Lighting up Close the scanner unit.

(The upper line shows “Error indication” and the

lower line shows descriptive character strings by

scrolling.)

Color copy button.

button and clear the paper jam by hand if necessary.

• No black ink cartridge → Press the Color copy

button to install new ink cartridge.

• Black ink out → Press the Color copy button to

begin replacing the ink cartridge.

•No Color ink cartridge → Press the Color copy button to install new ink cartridge.

• Color ink out → Press the Color copy button to begin replacing the ink cartridge.

service if necessary.

Scanner error → See your documentation and call service if necessary.

LED Indication

Power Error LED

- Lighting up

- Blinking

- Lighting up

Restoration Method

Supply paper and press the Color or B&W copy button.

Remove the jammed paper and press the Color or B&W copy button.

Move the carriage to the position for replacement by means of the Color or B&W copy button and replace the black ink cartridge with a new one. After replacement, close the scanner unit, and the carriage will move the printing start position and start printing.

Move the carriage to the position for replacement by means of the Color or B&W copy button and replace the color ink cartridge with a new one. After replacement, close the scanner unit, and the carriage will move the printing start position and start printing.

Reset the waste ink counter after replacing the waste ink p orous pad.

Turn the power off once and turn it on again. If this turning the power off and on does not work to recover the printer, make repairs.

Turn the power off once and turn it on again. If this turning the power off and on does not work to cover the scanner, make repairs. (Refer to “Troubleshooting for Scanner” (p.30).

Troubleshooting Troubleshooting at Unit Level 19

EPSON Stylus CX3100/3200 Revision A

Table 3-2. Observations and Troubleshooting Flowcharts

Observation Details Refer to

Power is on but not operating

Error is detected LCD/LED panel shows error status. Flowchart 3-2 Trouble related to

Paper feeding is not normally carried out.

Faulty operation panel

Trouble related to scanner

LED does not turn on at all.

Flowchart 3-1

Printer mechanism does not operate at all. Scanner mechanism does not operate at

all.

Printing is not done.

Flowchart 3-3

Print is abnormal (Dot missing, etc.). Print quality is bad. Paper feeding is not done.

Flowchart 3-4

Paper jam occurs. Paper start up position is not correct. Pressing a button does not work. Flowchart 3-5

Scanner does not operate normally. Refer to

“Troubleshooting for

Scanner” (p.30)

3.1.1 Printer / Scanner does not operate at all even with power turned on

Start

AC power /

voltage

is normal?

Yes

Fuse (F1) of power

board is blown?

Check output voltage of power board CN2.

Power board

output voltage is

normal?

Yes

Input normal

power.

Replace fuse. Disconnect CN10 of main board and turn power on again.

Fuse is blown

again?

Yes

Replace power board

Replace main board

Check motors, head and other parts

End

Flowchart 3-1.

Troubleshooting Troubleshooting at Unit Level 20

EPSON Stylus CX3100/3200 Revision A

3.1.2 Error is detected

Start

Check error contents by LCD (See Table 3-1).

Yes

Printer error?

Yes

Ink cartridge out

error?

Maintenance error

Replace waste ink porous pad and reset counter. (Refer to “Disassembly and

Assembly” on page 34 and “Adjustment” on page 57)

Turn power off, unlock CR and move CR with hand.

Replace Ink cartridge with a new one by operation panel.

Ink cartridge out

error is cleared?

Yes

CR cartridge can

move smoothly?

Yes

Check CR motor and if there is no problem, replace main board.

Yes

Carriage smoothly

moves?

3.1.3 Trouble related to Print

Start

Execute test printing

Printing was

successfully

done?

Yes

Print quality

is normal?

Execute cleaning

Problem is

solved?

Yes

Execute print adjustment (Refer to

“Adjustment” on page 57)

Replace Ink cartridge and execute test print.

Yes

Problem is

solved?

All the cables are connected

properly to main

board?

Connect correctly

Problem is

solved?

Yes

Refer to Table 3-5

Problem is

solved?

Yes

Check whether Head FFC is connected properly to head.

End

Refer to Table 3-5

End

Refer to Table 3-5

Yes

Problem is

Replace main board

solved?

End End End

Flowchart 3-2.

Flowchart 3-3.

Troubleshooting Troubleshooting at Unit Level 21

Stylus Photo 720 Revision B

3.1.4 Paper feeding is not normally carried out

Start

Paper is

correctly set in

ASF?

Yes

Paper loading

roller and PF roller

are correctly

rotating?

Yes

Remove foreign matters, if any, from paper route.

Clean rollers on paper route. (Refer to

“Maintenance” on page 74)

Set paper correctly.

PF motor is

Yes

driving?

Check whether connector of PF motor is connected to CN7 of main board. If it is connected properly, replace main board.

3.1.5 Operation Panel faulty

Start

Operation

Panel is connected

properly with

cable?

Yes

Replace operation

panel.

Problem is

solved?

Connect correctly Operation panel again.

Problem is

solved?

Yes

Problem is

solved?

Yes

End

Flowchart 3-4.

Yes

Refer to Table 3-5

End

Replace main

board.

Flowchart 3-5.

End

Troubleshooting Troubleshooting at Unit Level 22

EPSON Stylus CX3100/3200 Revision A

3.2 Troubleshooting for Printer

This section describes repair / service of the Printer Mechanism. Listed below are various problems which may occur, observations of such problems, check point and remedies. For the pertinent observation, check the functions of the parts in question according to Check Point.

Table 3-3. Printer Errors

Observation Cause Remedy

Ink shortage / Ink out

Paper out • When Printer cannot load

• If any ink cartridge comes close to Ink out, Printer continues printing in ink shortage status.

• If cartridge is completely empty, Printer indicates ink out error and stop printing.

paper, paper out error is indicated.

• Paper stops in front of PE detector or paper is not loaded.

• Paper is loaded without adjusting paper to right edge guide.

• Start cleaning execution command on Panel or by Utility.

• Carriage automatically moves to replacement position.

• Replace ink cartridge with a new one.

(1)Set paper on tray if paper is out. (2)If paper is stopped midway, pull paper

out and check that paper is not folded. Loosen paper well and set it again with edge guide adjusted to paper width.

(3)Execute “Load/Eject”.

• Clean paper loading roller. Or replace paper loading roller.

• Check that gears for ASF are engaged correctly.

Table 3-3. Printer Errors (continued)

Observation Cause Remedy

Paper jam When paper is not ejected,

paper jam error is indicated.

Ink cartridge out • If Ink cartridge is not

correctly set, printer indicates ink cartridge out error.

Maintenance error

Fatal error

Waste ink overflow indication is displayed if the total amount of ink consumed by cleaning and/or flushing has exceeded the predetermined limit.

• Carriage error:

• Home of carriage can not be recognized.

• Abnormal external power was applied to carriage or carriage operation is obstructed during printing.

• PF error:

PF motor does not operate adequately to feed paper by the required distance.

• Select “Load/Eject” from menu and execute it.

(1)Open the printer cover and remove

with hand all the paper inside the printer and all the set paper if there is paper on the way of loading.

(2)Check that there is no paper in the

printer and set paper again and execute paper loading and paper ejection. Then, this error display will be cleared and if there is print data, print operation will start.

• Check whether Platen gap is correct value. (Refer to “Adjustment” on

page 57)

• Check CSIC connection circuit.

• Replace ink cartridge.

After replacing waste ink porous pad, reset waste ink overflow counter. (Refer to “Protection Counter” on page 69)

• Several seconds or more after turning power off, press power switch to turn power on.

• Open maintenance cover and check that there is no obstacle in the carriage moving zone.

If the error is not cleared even by the above operation, check the followings:

• CR HP sensor/Harness

• CR Lock mechanism

• Main board

Troubleshooting Troubleshooting for Printer 23

EPSON Stylus CX3100/3200 Revision A

Table 3-4. Printer Mechanism Repair

Observation Condition Cause Check Point Remedy

Faulty pump mechanism When power is turned on,

PF motor operation is abnormal.

Ink is not absorbed at all or ink absorption is poor.

Ejected ink does not flow into Ink Eject tube.

Ink is not absorbed from head to cap.

There are foreign matters on the PF gear.

PF motor is faulty. Check whether the internal coil resistance is just

Pump tube is crashed. Check tube with the naked eye. Replace the printer mechanism or pump

Capping unit is faulty. Check capping rubber with the naked eye. Replace the printer mechanism or

Tube is projecting from cap. Check with the naked eye whether tube is

Pump tube is entangled in the pump unit.

Dirt on cap Check whether any foreign matter is adhering to

Faulty slide-up of cap Check whether two compression springs are set

Operate the platen drive gear by hand and check whether it rotates properly.

as specified and whether the harness is connected properly. See Table 3-13, “Motor Resistance and

Check Point,” on page 33.

projecting from cap. When cap assembly slides up completely, check

whether there is a small slack in pump tube between cap assembly and pump unit.

cap.

on cap assembly.

Remove foreign matters. Replace the printer mechanism.

Replace the printer mechanism or PF motor.

unit.

capping unit. Connect the tube correctly.

Remove the entangled pump tube carefully, correct the tube condition and connect it to the cap assembly.

Remove foreign matters from the cap and if the cap is damaged, replace it with a new one.

Set the compression springs on the cap assembly.

Troubleshooting Troubleshooting for Printer 24

EPSON Stylus CX3100/3200 Revision A

Table 3-4. Printer Mechanism Repair (continued)

Observation Condition Cause Check Point Remedy

Faulty carriage operation When power is turned on,

carriage operation is abnormal.

Abnormal carriage operation during printing

Printing is not carried out correctly.

Carriage moves correctly but printing is not normal.

There is an obstacle in CR shift area.

CR lock is not released. Check that change lever is in the front of printer. Return the change lever to the back of

Faulty CR motor Check whether the internal coil resistance is just

Carriage does not move smoothly.

Head FFC is not connected properly.

Check with the naked eye whether there is an obstacle.

Check whether the CN13 connector and coil resistance of the PF motor are as specified. See

Table 3-13, “Motor Resistance and Check Point,” on page 33.

Check whether any gear is damaged on the torque transmission route of PF motor.

as specified and whether the harness is connected properly. See Table 3-13, “Motor Resistance and

Check Point,” on page 33.

Operate the carriage by hand and check whether carriage moves smoothly.

Check tension of timing belt. Adjust tension or replace the belt. Check whether there is an obstacle in carriage

route. Check whether Head FFC is connected properly

to CN8 and CN9 of main board.

Remove the obstacle.

printer by tweeters or a small driver. Connect the PF motor to CN7 on the

main board. Replace the printer mechanism or PF

motor. Replace the damaged gear with a new

one. Replace the CR motor.

Clean the CR guide shaft and lubricate.

Remove the obstacle.

Connect the FFC correctly.

Inside of FFC is not connected properly.

Faulty ink cartridge Set new ink cartridge and execute test printing. Replace the ink cartridge. Faulty head unit Repeat cleaning and test printing alternately

Faulty head cleaner Check whether dust is adhering to head cleaner. Clean or replace the head cleaner.

Check FFC by tester. Replace the FFC.

Replace the head unit.

several times.

Troubleshooting Troubleshooting for Printer 25

EPSON Stylus CX3100/3200 Revision A

Table 3-4. Printer Mechanism Repair (continued)

Observation Condition Cause Check Point Remedy

Faulty print Faulty printing occurs at

specific dots.

Sometimes dots are missing.

Black points or dots are printed.

Head surface is dirty. (Dot missing occurs)

Faulty head FFC Check whether head FFC is damaged. Replace the head FFC with a new one. Faulty head unit Repeat cleaning and nozzle checking alternately

Capping porous pad is in contact with head surface.

Head surface is dirty. (Dot is missing occurs)

Inside of FFC is not connected properly.

Head FFC is not connected. Check whether Board and Carriage FFC are

Faulty Head unit. Execute cleaning several times, and Check

Faulty ink cartridge. Set new ink cartridge and check nozzle. Replace the ink cartridge. Head FFC is not connected. Check whether Board and Carriage FFC are

Faulty head unit Check connection with head FFC. If connection with the FFC is not faulty,

Repeat cleaning and test printing alternately several times.

several times. Check capping porous pad with the naked eye. Replace the capping porous pad, if its

Repeat cleaning and nozzle checking alternately several times.

Check FFC by tester. Replace the head FFC.

connected.

nozzle.

connected.

Clean with a swab fixed to a stick.

If the condition is not improved even after cleaning, replace the head.

shape is deformed or it is damaged. Clean with a swab fixed to a stick.

Connect the FFC correctly.

If the condition is not improved even after cleaning, replace the head.

Connect the FFC correctly.

replace the head.

Troubleshooting Troubleshooting for Printer 26

EPSON Stylus CX3100/3200 Revision A

Table 3-4. Printer Mechanism Repair (continued)

Observation Condition Cause Check Point Remedy

Faulty print Vertical line is not

straightly lined. White line appears in

output data.

Bi-D adjustment has not been made.

Dirt is adhering to CR guide shaft.

Faulty CR guide shaft. Check that CR guide shaft is steadily installed in

Faulty slide operation of Carriage.

Paper feeding route is dirty. Check whether PF roller is dirty. Clean the surface of the PF roller

Damaged gear Check whether the following parts are not

Platen gap is not correct. Adjust platen gap. Refer to “Adjustment” (p.57)

Make Bi-D adjustment. Refer to “Adjustment” (p.57)

Check whether dirt is adhering to the surface of CR guide shaft.

the designated position. Check that CR guide shaft surface is flat.

Check whether sufficient oil is remaining on the surface in the carriage slide area on the Paper Eject Frame.

damaged.

• Combination gear16, 21.6

• Combination gear 11.6, 36.8

• Spur gear 73.6

• Spur gear 25.6

Clean the surface of CR guide shaft with a dry and soft cloth.

Reinstall the CR guide shaft on the mounting slats (wing boards) on both sides of the frame, and fix it with the rod spring.

Replace the CR guide shaft with a new one.

Clean the surface in the carriage slide area and apply a specified amount of G-

26. (Refer to “Maintenance” (p.74))

carefully with a soft brush. Replace the damaged part with a new

one.

As head surface is dirty, dot jet direction is slanting.

Faulty ink cartridge Set new ink cartridge and execute test printing. Replace the ink cartridge. Faulty head unit Clean several times, and execute test printing. Replace the head unit.

Repeat cleaning and test printing alternately several times.

Check whether dust is adhering to head cleaner. Clean or replace the head cleaner.

Clean with a swab fixed to a stick.

Troubleshooting Troubleshooting for Printer 27

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